Refund Policy

Thank you for choosing EpicVIN!

Please note that the reliance on any vehicle history report when purchasing a vehicle is at your own risk. We cannot be held liable for any purchases you make in reliance on our reports.

1. Conditions for a Refund

A refund can only be issued if all of the following conditions are met:

1. The request for a refund is made within 14 days following the transaction date.
2. The reason for the refund is considered valid according to our policy.

2. Valid Reasons for a Refund

• Receiving an empty report
• Being charged twice for the identical report

3. Invalid Reasons for a Refund

• Inaccuracies in a report (report data is sourced from third-party databases and is provided “as is”)
• Incomplete report (the information available on a vehicle may vary)
• Untimely report (report delivery or generation delays)
• Failing to cancel the subscription before the renewal date

The monthly fee and subscription terms are clearly agreed upon before purchase and are detailed on the purchase page, as well as in our Terms & Conditions. Not canceling before the next billing cycle does not qualify as a valid reason for a refund.

4. Requesting a Refund

If you believe your refund reason is valid, please fill out the form below or email the following information to info@epicvin.com:

• Email Subject: Refund Request
• Your email address
• Vehicle VIN (for which the report was generated)
• Reason for the refund
• Your First and Last Name
• Date of purchase
• Method of payment
• PayPal transaction ID or last 4 digits of your credit/debit card

5. Additional Refund Terms (Trial Subscriptions & Automatic Charges)

• Partial Refund (Cost of Full Report)

  If you request a Refund after the Subscription has been activated, we reserve the right to refund your payment minus the cost of a full vehicle report (“Full Report”). The Full Report is normally priced at $49.99, or the price stated on our website for a single report before any discounts and special offers.

• Processing Time

  We will review your Refund request within 10 business days (or earlier if possible) and respond in accordance with these Terms.

• Refund Payment Method

  The Refund will be issued using the original payment method whenever possible, unless technical reasons prevent us from doing so.

Final Notes

• Subscription Terms: All subscription terms, including automatic renewals and cancellation procedures, can be found in our Terms & Conditions.
• Liability Disclaimer: EpicVIN is not liable for any damages resulting from the use or non-use of information provided in its reports.
• No Legal Advice: This Refund Policy does not constitute legal advice, and any disputes are subject to applicable law and jurisdiction.

By purchasing or subscribing to EpicVIN services, you acknowledge that you have read, understood, and agreed to this Refund Policy.