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If your radio is not functioning properly in your Ford Fiesta Mk7, it could be a sign that there's an issue with it. One common issue is that it may be frozen due to a software glitch. To address this, you'll need to reset your radio by accessing the settings menu in the sync system. Scroll to the bottom and choose "Master Reset." Press the button, then confirm by pressing OK on the screen. This will erase all your saved data, such as paired phones, but it will allow you to begin anew and determine if that was causing the problem.
To perform a master reset, begin by removing the synced Bluetooth connection from your phone. Next, on the sync screen, navigate to settings and scroll down to locate the master reset option. Tap on "ok" to proceed with the reset.