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The primary issues affecting the radio in the 2018 Chevy Equinox typically involve the system freezing during use or failing to turn on altogether. These issues are generally triggered by distinct underlying problems. If your radio screen freezes, it's likely due to a software glitch. Attempt to reset the head unit to see if that resolves the problem, and if not, consider updating the software. In the case of the radio not powering up at all, ensure to inspect the fuse connected to it.
Is this problem subject to any recall?
If I increase the volume, the sound decreases.
The primary issues frequently experienced with the radio in a 2018 Chevy Equinox involve the navigation system becoming unresponsive and requiring a reset.