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There could be a couple of reasons why a backup camera isn't working on a Ford Transit Connect. The first step is to try resetting the head unit and ensuring that it's fully updated. If the head unit freezes, it may not show the camera or other screens. Next, make sure that the vehicle's reverse sensor is functioning properly. If the car's computer doesn't register it being in reverse, the camera won't appear on the screen. Lastly, check the camera itself for any damage or issues with the wiring that could prevent it from sending a signal to the dashboard.
If the backup camera is wired and not functioning, the issue is probably related to the wiring. Be sure to inspect the fuses to ensure they have not become corroded or dislodged.