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One common reason the heated seats in Your 2016 Ford Mustang may not be working is due to a damaged or shorted wire, which can be a fire hazard. Ford doesn't need the added issue of Mustangs catching fire. Another possibility for the malfunction could be a faulty switch or a failed heating element. Repairing a bad wire or switch is usually straightforward and inexpensive, making it a good starting point for troubleshooting. It's wise to leave replacing the heating elements as a last resort due to their cost.
There's a control panel for the heated and cooling seat beneath the passenger seat. Take a look there to ensure all the wiring is connected properly, and then reattach the wires to the control box.