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If the steering wheel controls on your 2016 Ford F-150 are not functioning, there could be a few possible causes. The primary reason is often a frozen stereo system, requiring a reboot of the infotainment screen to resolve the issue. It is important to regularly update your software to prevent freezing. Another common reason for the malfunction could be a failure in the switch board located in the steering wheel. In such cases, disassembling the wheel to replace the faulty part may be necessary. Additionally, a loose wire connecting the head unit to the steering wheel could also be to blame for the steering wheel controls not working.
If the steering wheel controls are malfunctioning on your 2016 Ford F-150, you might have to get a replacement steering wheel switch.
After resetting the infotainment screen, I found that the steering wheel audio controls are now working properly on my 2016 F-150 XLT 4x4. To do the reset, I held down the volume and seek up buttons for about 10 seconds until the screen turned black and reset. It wasn't related to SYNC as I initially thought, but rather seems to be an issue with the screen receiving inputs from the steering wheel controls. According to the manual, the touchscreen system has a reset feature that can be used to restore functionality without deleting any stored information. To perform the reset, press and hold the Seek Up button while holding the Radio Power button. After about 5 seconds, the screen will go black, and the reset will take 1-2 minutes to complete before you can resume using the SYNC system.