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If the audio system in a 2018 Expedition maX is not functioning properly, it may be due to a software glitch or a hardware malfunction. To troubleshoot, start by resetting the audio settings. Access the SYNC screen from the digital interface, select Menu, and choose the reset option. After that, power off and then on the vehicle. If this doesn't resolve the issue, you may need professional help to inspect the electronic parts of the audio system. It's advisable to consider replacing the system or seeking assistance from an automotive shop or dealership.