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If you're having trouble with the controls on your steering wheel in a 2016 Ford Fusion, the first step is to check the fuse that operates them located in the interior fuse panel. It's convenient to inspect to see if it's blown. Another thing to look into is the coil spring assembly that moves as you turn the wheel. If this breaks and the wires are disconnected, the control buttons won't work. It might be challenging for a DIY mechanic to solve this issue, so it's advisable to bring the car to the dealership if the problem continues even after confirming the fuse is not the culprit and persists after multiple engine restarts.
Issues with the steering wheel controls on the 2016 Ford Fusion may be due to a blown fuse.