Used Cars for Sale at Acura Columbus in Dublin, OH

mclukemire

Nov 21, 2016

Ask for expedited check out. Was a wonderful experience. Ray was outstanding in keeping me inform on finding the exact vehicle we were looking for

ndonadio

Nov 21, 2016

Steve was great to work with. He was very friendly, thorough with my options, and accommodating. I would highly recommend the dealership and Steve specifically.

roccopistoart

Nov 21, 2016

Great experience buying a used car. Steve was friendly and provide a great deal. Everyone on the showroom floor was friendly and always inquiring if we have been helped.

flipnewf

Nov 16, 2016

As is always the case every time we bring first our TL and now our TLX into Acura Columbus, every aspect of the maintenance to be performed was fully explained to us. In addition to the routine service we request, they give us advance notice of what, if anything, might need to be done in the future. Everybody we've ever dealt with has earned our total confidence.

JC132703

Nov 15, 2016

I just started going to Acura Columbus last year and I am impressed every time I leave. During the wait they do a great job of communicating the status and keeping you up to date. Then, they take the time to explain the work that was completed. Overall great customer experience.

MALECKI.4

Nov 14, 2016

Jim Cruickshank, new to Acura Columbus, is a great addition to the service department. He knows his stuff and has a great customer service manner that ups the standard of the dealership. Good hire!

msoller

Nov 14, 2016

Met with Adam Hannah on a Saturday to test drive both an RDX and an MDX and he quickly arranged for both. He was very knowledgeable about both cars and answered all my questions, which were many, especially about the navigation system, since I use that a lot. He was very personable and easy to work with. Came back 3 days later to test drive the exact model I wanted, an MDX with the technology package, and he was able to make a deal for me that worked out perfect for everyone. He also brought in Matt Haas, the technical specialist, to go over some of the finer points of the navigation system. They spent 3 hours with me just to make sure I was comfortable with every aspect of the car from the Dynamic Driving Modes to the iPhone Bluetooth connection. He followed up twice after the sale to make sure everything was working well. Kyle Duncan, the credit person, was friendly, efficient and did a excellent job going over the lease terms. Everyone else at the dealership was very professional and friendly and I even got a free candy bar at the service desk! I would highly recommend both Adam and Acura Columbus.

BB's 2012 TL

Nov 11, 2016

Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts needed for the recall that explicitly states "could cause death" if not addressed. This is not and Acura Columbus problem, this is an Acura Corporate problem. After I was promptly & professionally greeted outside I was walked into the Service Dept where I was helped by Jami. She was very professional & pleasant to deal with. The only hiccup at drop-off was that she said that my car also had a software update recall that needed to be completed to correct transmission shutter. This had already been done in Sept so I guess my records had not been updated. Upon pickup I noticed that the tech report recommended transmission fluid flush service. I reminded Jami that this was already completed in Sept as part of the already mentioned transmission shutter recall. Again, my vehicle records must not have been updated or the tech making the recommendation could not see my vehicles history. All in all pretty good service but a little more could be done with record-keeping in order to uphold their service credibility.

CBOYLE

Nov 8, 2016

I cannot say enough about the staff at Acura Columbus. Everyone went out of their way to make sure I was able to lease the vehicle I was looking at and for the best price possible. They truly understand what Customer Service is, and you really do feel like a valued customer at the end of the day.

shannonlee0

Nov 7, 2016

I had a great experience from start to finish when purchasing my 2017 RDX. I went in on a Saturday for routine maintenance for my '07 MDX and inquired about moving up to a new vehicle. Brian was my salesperson and he was calm, helpful, kind and positive the entire time. I really appreciate his relaxed approach and highly recommend! I was also impressed at how quickly the process went. I've never purchased or leased a vehicle in under 5 hours...which I why I always put it off to another day. Thanks again, Brian!

KFrances6

Nov 6, 2016

Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind and trustworthy. I do not need my husband to do the talking. They assure you understand and take time to answer any questions. Thanks

RICK.ZARNOCH

Nov 4, 2016

This was my second-ever oil change for my '16 TLX (17,000 miles). I'm still amazed that a TLX can go that long between oil changes so hopefully the dashboard reminder-lights are accurate! Todd Skidmore and Chris Diglia were great to work with.

SAVILLE.4

Nov 4, 2016

Since starting with Acura Columbus several years ago, it never ceases to amaze me how friendly and helpful everyone is at this dealership. This is not what I experienced when I was dealing with Toyota. Keep up the good work.

Dkowalke7

Nov 3, 2016

I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. There was a TV, i-pads, and books. They were done quickly and my son was entertained!

jwillia6354

Nov 2, 2016

Excellent service from the moment I walked in the door! Adam Hanna was extremely knowledgable and helped to make my decision very easy. No pressure sales just a great experience. Would highly recommend Adam and the team at Acura of Columbus.

listowel10

Nov 1, 2016

We really liked the excellent service we received from Acura.We were so glad to have had a very good deal. My kids were so happy to ride a new car.Thank you.Frank!

MAUREENDORSEN

Oct 31, 2016

I walked in on a Saturday morning and did not have an appointment. I was greeted, checked in and was out within an hour. Great service and wonderful staff.

HLE4716

Oct 30, 2016

I came in for a brake noise problem. They were able to quickly identify the problem and get it fixed. Everyone is always welcoming and very helpful.

djgeorge

Oct 28, 2016

Very customer friendly. All our questions were answered. Went above and beyond addressing our concerns, for example: would the car hatchback open clearly while in our garage. He suggested we drive the car to our house so we could find out - it cleared the garage door.

jim.aldridge

Oct 28, 2016

No complaints. Everything was done as planned. Eddie is always great. Jamie told me what would happen and when they'd be done. She communicates well.

APPRAIS

Oct 26, 2016

The dealership personnel were very helpful and accommodating both with scheduling and the services rendered. I would consider purchasing there again and would also consider their service department for vehicles purchased elsewhere.

EEYORE220901

Oct 26, 2016

Always awesome service and always friendly;) I always go here to get my oil changed and car checked and I am never disappointed because they don't miss anything... The only thing is the price but I guess to get the best you charge the best...

RENEEGIBSONTS

Oct 25, 2016

Scheduled online and specifically requested oil change service only.Process took one and half hours to execute. Why? A little pushy with ancillary services requests.

jem1724

Oct 21, 2016

Rated Good, rather than excellent because a little hard to find. Only noticed Acura sign after I drove past it. Have purchased Accords in the past, where the Westerville showroom is quite large and a little more "homey". Really liked my sales person. He helped me make some major decisions, without making me feel pressured.

FADERPUSHER

Oct 20, 2016

I booked the appointment online after receiving the call that my part had come in. I was in and out in an hour and a half.

PRATIK_111

Oct 20, 2016

I bought 2017 RDX and dealt with Steve and Ben king. They both were professional and very knowledgeable. I had pleasure working with both of them.

GBENNETT

Oct 19, 2016

Recall repair handled promptly with good communication. Routine maintenance provided as part of the service. Very satisfied with the service and they even washed the car.

MarcN

Oct 18, 2016

I had my 2012 Acura MDX in for routine maintenance and a brake check-up. I was very pleased with the honesty and professionalism of Jim C. in the service department. Jim could have easily suggested I get new brakes, etc, but, he was very forthcoming for what would be the best way to handle my service and not break the bank doing it! Thank you, Jim!

Mikewagner

Oct 18, 2016

I had the pleasure of working with Bill Green on the purchase of my 2017 Acura RDX. Bill made the process of buying a car easier than I could have ever imagined. Bill got me everything I wanted and I couldn't be happier with my experience working with him. I highly recommend Bill Green!

Shannon

Oct 17, 2016

My son purchased his first car from Corey Decker today , we stopped in last week to look at cars and he was very honest , pleasant and knowledgeable. We shopped around a few other places but went back to Acura of Columbus not only because I have used them for 15 years and trust them but also we felt very comfortable working with Corey , and I wanted my son to have a great first car buying experience. Thank you Corey , Mike Shay and all of the staff at Acura Columbus. You do an outstanding job !!!!! We look forward to doing many more years of business with you ..

Dan268

Oct 16, 2016

Adam was very helpful in working with us to find the car we were looking for and get a good deal. He was very courteous.

MGALLOWAY0

Oct 15, 2016

Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and bottom of door frame is caked with dirt and grease.

GMOWERY2

Oct 13, 2016

Every time I've gone to this location they've always been professional and courteous. I would recommend them to anyone that needs to either buy new or have service done.

SHERRY

Oct 11, 2016

I have had my Acura for 2 1/2 years and every visit to the service center has been a pleasant experience. I have been treated with respect and have been kept informed every step of the way and all my questions have been answered. The waiting area is always clean and stocked with drinks and treats. My latest visit involving a recall was handled in a timely manner. Everyone that I have dealt with has been courteous and very helpful. I could not be happier.

pfaadtn

Oct 7, 2016

I recently lost the use of a company car so was looking for something reasonably priced and reliable but also sporty and fun to drive. I explained my situation to my salesman Bill and he patiently showed me six or eight options. Any of them would have worked out but the last car he showed me had some WOW factor so it's the one I chose. Very easy to work with the whole team.

WJPHJOYCE

Oct 7, 2016

Friendly, professional, honest, trustworthy.....words I would use to describe the service department.Provided a shuttle to and from an appointment while my car was being serviced. Highly recommend!

don625oh

Oct 3, 2016

All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the repair time for my sevhedule.It is nice to leave in a clean car that only inhances the feeling of confidence in the service performed!I always recommend the hige quality of your Service to my Friends which I know resulted in the sale of a RDX.Don Justice

r_shell08

Sep 30, 2016

I Gave my requirements to the salesman and he went above and beyond to make sure I got what I came in for. Highly recommended.

BOB.LENZ93

Sep 29, 2016

We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain our repair options. I joined Eddie for a diagnostic drive and he quickly identified the issue which was verified after additional testing. The repair took slightly longer than we had anticipated, but we were provided a loaner (2016 TLX) along with all of the normal, friendly service we get at Acura. After we picked up the car, we had a battery issue and Zach sent a service representative who picked up my car and left a loaner (2016 MDX) for the day. Larry, the service manager, spoke with my wife and made sure that the issue was quickly resolved at no additional cost. The service at Acura Columbus was excellent and we will continue to use them for all of my car's servicing.

Michael Newcomb

Sep 29, 2016

My wife and I recently undertook the adventure of looking to replace our 17 year old 4-Runner. We visited Infinity, Lincoln, Audi and Toyota. We knew within 5 minutes of meeting Bill Green that this dealership was different and that Bill wanted to ensure a top notch dealer experience. Bill took the time to really understand the type of vehicle that would fit our lifestyle. He walked us through all the technology available on the 2017 MDX (they have made a lot of advancements in the last 17 years). My wife and I knew when we walked out the door that day we would be back to buy the car. Thank you to Mr. Green for making this such a pleasant experience.

SBHADBHADE

Sep 29, 2016

The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estimation and the staff is very courteous. The only complain that I have is that they have been slow in communicating for the air bag replacement related updates. I have been proactively asking about it and haven't rcvd enough communication to let me know that my VIN is on the list of vehicles that being looked at for the air bag replacement.

EWRIGHT17

Sep 28, 2016

No problems, executed within stated timeframe and environment was friendly. Received quality service. Service included oil change, tire rotation, new filters and axle deferential change

ewald54

Sep 27, 2016

My salesman Zach Warren was very nice and easy to work with. The finance department Brian was very nice and also easy to work with.

lindsay.elizabeth7710

Sep 27, 2016

I'd give 5 stars if it was a no-haggle dealership, which I do prefer, but a good car buying experience. Zack was friendly and helpful but by far my favorite part was after I'd bought the car. He called the next day to check in and when I told him I had accidentally left something at the dealership he express shipped it to me. A warning light about my key fob battery ticked me off (not the first time I've had a warning light turn on as I drove away) but he was super responsive and got me a new battery asap, no charge. Usually when buying a car they couldn't care less about you once the dotted line is signed but I truly feel like I could call back with a question any time. That's great customer service.

lisa_oh

Sep 25, 2016

Steve Ault was terrific to work with. Informative, friendly, and no pressure. Everyone at the dealership is nice and felt the process was transparent and easy while looking for a new car.

ralcindor91

Sep 25, 2016

The service was great! Fred was informative and accommodating as was the rest of the Acura staff. Fred answered all my questions and gained reference promptly for anything he wasn't sure of in order to provide correct info. As a first time car buyer I don't see myself going to anywhere else in the future.

jward0922

Sep 22, 2016

Bill Green was very helpful in providing information to us about our new car. He was very prompt in answering questions and returning calls. There was never any pressure to buy. Bill and Brian from finance were very knowledgeable. It was just a pleasurable experience dealing with these 2 people.

Bailey2007

Sep 21, 2016

I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of columbus has never acknowledged my concern . Finally last week I had my car in for service and one of the service managers looked at it and agreed. They couldnt do any work on it then so I made an appointment for the following week. He promised that they would take the inside door panel off at that time. I also ordered 2 new tires. Well I got the tires ---490.00$ and paid for them. Nobody went over the repair with me. I asked for someone to talk with me about it and they sent out a customer service kid who had no idea. Well I got it home and it is still doing the same thing. I doubt that they removed the door panel because the work was done fairly quickly. And another problem was lack of loaner cars despite making my appointment a week in advance . They washed the outside of the car but did not vacuum the floor mats up front or in the back.

laurapadilla1229143

Sep 21, 2016

the service was great even though it took longer than i thought to just get the the font plate rack to be installed it was totally wroth the wait the guy that help can"t remember his name but he came more than once to come check on me make sure is doing good and that i was doing great while i waited for my car . The Columbus Acura dealer is the best place i would spend on my day off . Thanks again Columbus Acura .

lentzcasey

Sep 21, 2016

I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some transmission issues. When accelerating from a stop the tachometer quickly jumps RPMs without giving the car much noticeable acceleration. It seems to do this when shifting from 1-2, 2-3 and sometimes 3-4. I am not a "lead foot" but things just didn't seem right. The technician that I rode with (possibly Eddy?) agreed that they should take a further look at it. I dropped my MDX off a few days later but unfortunately they didn't find any issue. Now I am worried that I have an expensive lease payment for the next 2.5+ years on a vehicle that I am not thrilled with (this is the ONLY issue I have with the vehicle - I LOVE everything else!). The rest of my service experience was excellent. When I returned the loaner vehicle the next day I had forgotten my garage door opener in it. I called and spoke with Jami who was able to track down the garage opener from the next customer who had the loaner vehicle and get it back to me the very next day. That was excellent service!

TETYLER01

Sep 21, 2016

Full filled a factory recall and fine-tuned brakes to give a great ride in a reasonable time and kept me informed since I was waiting.

dbaronda

Sep 19, 2016

We just bought an MDX from Bill Green. It was one of the easiest, most enjoyable experiences I've had in a long time. Bill was extremely helpful, laid back, and he knows his Acuras. Brian (finance) made the process quick, simple, and easy to understand. Once the paperwork was signed, Matt showed us how to use all the features. He was incredibly knowledgeable and patient. Everyone was great, no one was pushy or rude. I couldn't be happier!

DESSINE88

Sep 19, 2016

I scheduled an oil change and it was recommended again to change the air filter and cabin filter. After talking with a friend, I found out $110 to change both filters is outrageous. So I'm not happy about that. I have always been happy with the service I receive at Acura but feel like I was taken advantage of now. I am happy with the service provided and your willingness to get me in at 8:30am instead of my scheduled time of 4pm. I appreciated that. The only other thing I noticed was my floor mats were not vacuumed but the exterior of the car looked great after coming out of the wash.

ELGIN1115

Sep 19, 2016

Very professional and completed service quick. It was a great experience and I will continue to use them for future service needs. I would recommend using them for service.

SRGOLFWIDOW

Sep 16, 2016

Had 9 AM appt for noise in front end. Took ride with service rep; he confirmed. About 10 AM I asked status; was told it was going for test ride. Inquired about 45-60 minutes later and was told it was being test driven to make sure it was fixed. Another 30 minutes and the guy I talked to at his podium came to me to say they were fixing bushings. I said he was suppose to give me an estimate before fixing. He said it was under warranty. My mileage on my car was one mile more than when I drove the car in, plus that mile was with the service tech, Eddie. The copy of the work they gave me had 7 miles added to the mileage. There were no test drives, but they tried to make it look like there were. When the guy came out to tell me about the bushings, I asked if the car in the work area was mine. He confirmed it was. It was the first time the car was in there, because the TV monitor doesn't lie.

Hopewilly

Sep 15, 2016

We purchased a new Acura 2017 MDX with the advanced package. We agreed to the deal on Saturday and all of the accessories were installed by Wednesday. When we arrived to the dealership, everything was ready - the paperwork process was painless. Bill Green and his colleagues did a great job.

mikesharifox

Sep 15, 2016

They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a brand new car for a few days until my car was fixed and I brought theirs back. I feel they were up front about the mix-up and Jami handled it like a pro. Other than some of my time, I don't feel like I lost anything and as always they treat you like you are the most important person there. Acura Columbus continues to be my favorite car store.

mdoran0

Sep 14, 2016

I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and the service team did a great job not only in the fix but in the consistent communication. I do recommend this dealership and appreciate their good work.

ronschifer

Sep 14, 2016

Staff was attentive to my needs, courteous, and didn't leave me hanging excessively long while they were sharpening pencils in the back room. Delivery was smooth with them rechecking my trade in for items left behind and knowledgeable introduction to the technical features of the electronics. Time for the (sale)test drive and price negotiation phase was about 1.5 hours and the delivery (paperwork and familiarization) time was a little over an hour. Appreciated delivery occurred inside building and they even made it a little special with a bow on the hood since it was on my birthday.

SUEMUSHENO

Sep 14, 2016

The service we received was fast and well done. The employees I spoke with were polite and helpful. I was surprised at how quickly the service call was finished. Well done,

dandbfrost

Sep 13, 2016

Recently our 2006 TL needed four new tires and Acura readily accommodated that need. The tires were top quality and expertly installed, including balancing and alignment. It took longer than was estimated when the car was dropped off, which was somewhat inconvenient because of other time constraints.

LACHER

Sep 12, 2016

Thanks to Jami for all her help. My 2000 Acura RL will continue for another year, This is the fourteenth year of great service for my Acura!

SHALL45A

Sep 12, 2016

Your service department was great. First service on this acura. Everything was as one would expect. I like your service very much. This is my third acura and I have always been pleased with your service department.

Bob P.

Sep 8, 2016

As usual I am 100% satisfied with the service I receive from Acura Columbus. Its easy to recognize they are committed to customer service. I will return there for all of my service needs.

KWELCH1017

Sep 8, 2016

I am always treated so well by everyone when I bring my car in for service. I forget the gentleman S name who always helps me when I arrive but he is awesome. He has driven me in the shuttle and he is always so polite.

VOL874

Sep 8, 2016

Staff did a good job of reviewing all the points of the service. The service was completed ahead of projected finish time. The vehicle was not swept out.

RANDAL0

Sep 5, 2016

Jami was very helpful she did everything to help us get our car back in a timely manner and work was done perfect and price was fair.

jkv0

Sep 2, 2016

Kyle went above and beyond to get us the exact vehicle we wanted, and at an excellent price. He located the model with the features we wanted at another dealership, and made it available to us within 2 business days. We couldn't be happier with our experience and our new MDX. I would highly recommend Acura Columbus, and specifically Kyle Duncan.

justinehart03

Sep 1, 2016

I mainly worked with Mike Shaw. He was very helpful, knowledgable and got me a great deal on the car that was right for my family. Highly recommend this dealership!!

MRIGGS0

Sep 1, 2016

After starting on an awkward step Acura of Columbus has stepped up and not only made everything right for me but has gone above and beyond what was expected. I wish to thank the entire staff.

jim.aldridge

Aug 30, 2016

Things were backed up when I arrived for my 8:30 appointment. Eddie rode in my vehicle with me and was great. He quickly identified the noise. I was told my car would be ready by no later than 3:00. It wasn't. I stopped by at 3:20 and it was being washed.

rjr0867

Aug 30, 2016

Once again service with Acura Columbus was easy and on time. I have never priced tires with a dealer in the past thinking they would be expensive compared to local tire stores, but got the same tires I was looking for with a 4 wheel alignment for less than the local stores. Great experience!

KIVAK4

Aug 26, 2016

Great service for replacing the airbag and supplying me with a rental car !!They called me and got me in the next day !!Thank you

cjkowalke91

Aug 25, 2016

The folks at Acura Columbus was all very attentive, nice and proactive. The overall customer experience here has been top notch since my July purchase.

LARRY.POWELLPRINTS

Aug 24, 2016

I am VERY unhappy that after the wife got home I looked at the bill and then the car and saw that even though I was charged for rotation of the tires they had not been rotated. If I had not checked I would have never know as I did have trust in Acura Collumbus. I called Zack and he said that he just charged me for that but did not know that the mechanic did not rotate them. He offered to put a credit or send me a check. I chose the credit but after thinking about it I would like a check. I really have know way of knowing if any of the other items that I was charged for where done or not. I do not feel I can trust Acura Columbus to do work on my vehicle any more and will not be returning to have survice or purchase there again. Larry Powell

longcraa

Aug 24, 2016

Zack Warrer was great throughout the sales process. The trade negotiation process was okay, and they took the time to setup and walk through all the functions of the vehicle. Also Brian Milliser was very patient going through all of the finance options even though we ended up just paying for the vehicle. Overall I would definitely send a family member or friend their way. With all of the construction dust, they still made sure my car was 100% detailed before I left. Great Experience. They also have a nice room for kids to play in while they wait(my 8 year old was completely occupied throughout the whole process)

McCabeB

Aug 24, 2016

Working with Adam Hannah and Ben King was very easy and they helped me buy the car I was looking for. Ben went out of his way to show me the car after hours and was a great help. Thanks. I would recommend these salesmen and Acura Columbus.

Darryl Hill

Aug 23, 2016

So Proffesional and prop. Felt like Home. Great information and advice. Quick and Detail. Clean. Adam and Brian did a Outstanding job.. I will be back next week with doughnuts and coffee. Everyone should be proud.

FERNANDEZ.71

Aug 23, 2016

Personnel at Acura Columbus are professional, serious about the service they provide and reasonable priced. They always give really good details about my vehicle, parts that need to be replaced and info on what I should expect next time I come in. Love this place. Thank you,

hillpeaks

Aug 23, 2016

I was offered the pull ahead option on my MDX lease. I called this dealership to inquire. Mike Shay took the call and was outstanding. He looked into pricing and options and got back to me promptly. I was then able to visit the dealership and make the transaction seamlessly and get my new lease vehicle.

Joe D

Aug 23, 2016

I most recently visited the Service Department for a routine service appointment. I was able to schedule a same-day appointment. The service was completed sooner than anticipated time given. Very courteous staff. Thank You!

Nick

Aug 23, 2016

My wheel cracked, and I was desparate to get it fixed. Not only did this dealer get the wheel fixed correctly, they also performed the standard multi-point inspection to make sure the rest of my car was working as well. I just wish they were open on Sundays.

RBARKERI

Aug 19, 2016

Had a bit of an issue getting the diagnostic right as can sometimes be the case but the team turned every stone and got it right in the end. Jami and Eddie handled it with the highest level of professionalism. This is more than appreciated. Thanks, guys!

MW

Aug 17, 2016

Process was simple and I found it very easy to work with the sales and finance team. I would recommend Acura Columbus to others looking for a new car.

ROBINSONM7

Aug 17, 2016

Very pleasant experience .Staff was friendly and professional.Work was performed and completed on time.My wife and I have owned four Acuras .We will definitely visit Acura of Columbus when it's time for a newer Acura!

SAFUNDERBURGH

Aug 17, 2016

We have for the past 2 and half years always had very pleasant experience when coming in for service. Staff easy to work with and would recommend them to anybody.

KPJ94A

Aug 16, 2016

Visit was due to a recall. I will be taking a road trip this week and they performed a multi-point inspection for no charge. Knowledgeable and HONEST.

LUVANIME365

Aug 15, 2016

From the first I was welcomed and the organization of the service center was amazing. The reason for the trip was my daughter's Acura air conditioning was not working. I talked with Bob at the service desk who was extremely helpful. I picked up the repaired car in a timely manner and the air conditioning is working beautifully. I will go back to Acura Columbus any time I need to. It was a very good experience.

SIEMPRELIGIA

Aug 15, 2016

Very friendly people, good service. They update you with the service that they are doing, also check out the car from top to bottom, giving you and estimate of what you should replace or repair soon, or what you can wait for a little bit more.

rdkell1

Aug 14, 2016

Everything, from start to finish, was easy and done in a efficient manner! Everyone was pleasant and smiling! Not sure if the name of the employee who helped with paper work but he was also great to work with! Would recommend Kyle to my friends and family!!

Denny

Aug 10, 2016

They are straight to point and does deep diving on you're issue if any. Nothing major just a normal service and oil change.helpful team ..

Amitesh Reddy Kalavakuru

Aug 5, 2016

The Acura Columbus president is the best guy I ever met , he works with customers closely to make them happy .I would definitely recommend speaking to him if you are not satisfied

lentzcasey

Aug 4, 2016

Brought my new MDX in to pick up my new license plates. While there I figured I would take advantage of the free car wash. I was unhappily surprised that I was quoted at 30 minutes for the wash. Not sure if it was hand-washed (but I would imagine it had to be with it taking that long). Seems like an automated wash may help speed things up for busy customers trying to get things done on their lunch breaks. That said, Ryan was able to get me my freshly cleaned car well under the quoted time.

cschmenk

Aug 3, 2016

I just purchased a new ILX through Zack Warren, and he made the process easy and enjoyable. Zack was very responsive, courteous and helpful. He accommodated my schedule, worked with me on the price and made financing easy. I'd highly recommend Zack and Acura Columbus.

KHALIQFAROOQUI

Aug 3, 2016

Service was greatl and would recommend to friends and family. Facility is clean. Everyone was pleasant ask we I need water-snacks !!Nice selection of Vehicles.

MASLPREG

Aug 3, 2016

Could have communicated status a bit more. Also overall check included ac check but it's not functioning properly. Set up follow up service for ac.Also car wash was hurried and just a fair job

morganp4

Aug 3, 2016

Jami was friendly and courteous throughout. Accomodated my request to fit me in, same day, even though I did not have an appointment. Yet, I do wonder why an oil change was recommended, considering i had oil changed 2k miles ago.Part and service pricing is ridiculously high.

REUBENDEBOLT

Aug 3, 2016

I live about 2hr from Columbus but happened to be in Columbus for the weekend. On Saturday my battery died in the parking lot of Meijer's, just a mile or two from the dealership. I called the dealership at about 11:30am and was disappointed that they couldn't come directly to assist, but pleased to learn that the service dept was open until 4pm. Roadside assistance came fairly quickly and got me on my way so that I could go to the dealership to diagnose and fix what I assumed was a dead battery. People at the dealership were very friendly but informed me that they were extremely busy, thanks to the airbag recall. HOWEVER, I happened to note the clock when I was back on the road with a new battery (at no charge because it was under warranty), and it had been less than an hour since the roadside assistance had given me a jump.Kudos to everyone in the Service Dept! And THANKS!

bjmussio

Aug 1, 2016

Great staff that was very quick and too the point - at my request. Also very knowledgeable. They were very friendly and negotiating was very easy.

mcgreevy28

Aug 1, 2016

Zachary was great to work with! But, I had to wait a week to get my car in, and then I had to wait, as there were no loaner vehicles available. They did find the problem, but the part wasn't in stock. Still no loaner vehicles, so I had to make another visit the next day. Zach was very professional, and thanked me for my patience, but it wasn't my best experience.

RBUZARD

Jul 29, 2016

Everyone was helpful and courteous. The only negative was the dirty marks left on the floor mat on the driver's side. We hope we can get the stains out.

tmediate

Jul 29, 2016

Simply an excellent experience getting my RDX serviced... great customer service Chris Diglia is truly a "superstar" Service advisor and superb representative for Acura Columbus!

ALEX

Jul 28, 2016

We needed to have service done on very short notice due to travel plans. Parts were ordered, service scheduled us for the next day. When we arrived, everyone was helpful, parts were there, and we were in and out in a hour. Flexible, fast, polite, great experience.

JOHN

Jul 27, 2016

Great job, I was in an out in an hour to return lease and get a new 2017. Steve and Derek we very helpful and clear on information. I would highly recommend Acura Columbus for anyone looking for new wheels.

KTREARDON

Jul 27, 2016

I just purchased my second vehicle with Acura Columbus. Zack was great to work with! He took the time to explain all of the features in my new car. He was professional and fun to work with.

iyadabukweik

Jul 26, 2016

Took my 07 Mdx for ABS light, dropped off my car , I was told that they would charge me $120 for a diagnostic check, never told me that it's $120 for each hour , Bob called me the next day saying that they already spent 1 hour looking for the issues and found a lot of problems it would be a $4000-$5000 job he said and recommended to take it somewhere els and it would be ready for pick up in about an hour , so i asked him to stop right there and to have all the issues that he told me about in details to be put in so I can take to another mechanic , I went to pick it up 4 hours later , Bob was at lunch it took them 15 min just to find my paperwork , he never even started interning the info his tecnition wrote on the back of work order , so I paid and asked the lady to have him email me the info and to have him call me .So he never emailed me or called , I called a few times trying to talk to him and leaving him a couple of messages , he finally called me back after I talked to his manager . Emailed me very little info , it was so unusfull ,so waste of money.

DDETWILER

Jul 24, 2016

Bob was courteous and helpful. The repair was done very well and vehicle was returned clean. Great to have wifi and coffee while I waited at the dealer.

GMOWERY2

Jul 22, 2016

My Acura was part of the Tamara airbag recall. from getting my rental car to towing the Acura in for the replacement airbag, my experience was excellent. I didn't have long to wait at the dealership before my car was fixed! I am well satisfied. Thank you.

SHYLAND

Jul 21, 2016

Zach was helpful and pleasant. Usually get you in and out with a loaner. I never worry about taking my MDX here for service, my last two visits have been great.

LPATRACUOLLO

Jul 20, 2016

Never received call when part arrived. Appointment made not appropriate amount of time for service required.Parts and service rep did not communicate accurate info.And I did not even receive the correct part.

BARIOMERCI2009

Jul 19, 2016

Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make me feel at home.

C.Prescott

Jul 19, 2016

Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change.

Nidhi01

Jul 17, 2016

"Great Service"The customer service we received was outstanding from beginning to end. Owner (John) what a great guy he make sure that i was not leave without buying a vehicle which my wife and my daughter like it and also he treated like a family member great job Mr John i will never forget your service which you provide me by your team member Mr Zack who was my salesperson and also he did make sure that my buying process goes smooth and he didn't leave until i left the parking lot and also when i reach home i forget something and i called him in a few minutes he called me back and make sure everything is ok..what a great service from Acura Columbus. I highly recommended this dealership for your new or used car, one thing sure you will never disappointed from their team .. I have already recommended to my many friends. . Thank you for my Acura and the great experience.thanks again Mr John and his Team......

TCELLAR

Jul 15, 2016

As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: After dropping the car off at the 9:15 appt time, I was told I'd be called around noon with an update- that didn't happen and I called at 1:00 to check on the status. When I picked up the car, I found a mechanic's tool in my driver's door pocket, messing up the items I had in there. The paper mat put down to protect my floor mat was crumpled up in the passenger seat. There were black boot marks on the exterior and interior kick plates on the driver's side. While wiping down the car after the wash, someone forgot to finish the job and the exterior passenger's side of the front window was such a mess I had to clean it myself to see out clearly. Pretty minor stuff in the scheme of the repairs done, but still not what I expected after spending the kind of money I did on the RDX. All the folks I interacted with were polite and professional, and I was given a free oil change coupon when I voiced my concerns to the lady who called the next day to check on my service experience.

acura

Jul 14, 2016

Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that needed done and sent a follow up email with the future work that our RDX may need in the upcoming months. We appreciate the team's responsiveness and desire to keep our Acura running top-notch and driving safely. Of course, we always appreciate the complimentary car wash and vacuum...and would like to give a special call out to Ed, who always greets us with a warm welcome and a smile. Thank you, Acura Columbus, for a job well done.

mlong5159

Jul 13, 2016

Great experience, Mike S was outstanding everybody is verry kind and professional . Mike gave use a nice introduction to help with all the new technology on our RDX.

lee.98

Jul 12, 2016

I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The service person was very kind and the waiting rooms are very nice and considerate with free drinks.

sdenise

Jul 11, 2016

The customer service we received was outstanding from beginning to end. It was by far the best experience that I have had in purchasing a car. Even negotiating on the purchase price was a pleasant experience. We had initially gone to the Lindsay Acura dealership in Columbus, but disliked the sales person and the experience so much that we sought to look else where. We refused to give that dealership our money even when we were told that they would match any other offer we received. I have already recommended Mike Shay to a friend, as we found him to be pleasant, non-threatening, knowledgeabe and just out right fair. We felt the same way about Derek Watts who processed our financing paperwork. Both of these gentlemen should teach a class on customer service. Every employee we interacted with was pleasant and genuine. That includes the gentleman who sat with us in the car to go over the car's features. Thank you for my Acura and the great experience.

EHARNED

Jul 8, 2016

This is my third Acura lease and it's because this dealership treats me well and that's from start to finish. They value my time and are always prepared and ready to process the paperwork in a timely manner. They always have the car detailed and ready for my pick-up. They make the lease return process stress-free, and they take care of me during my multiple services amidst the three year lease. I would strongly recommend them to anyone looking for a great Acura experience. - Eric Harned

mg840

Jul 8, 2016

I pulled into the dealership with no appointment on Saturday of July 4th weekend, with a tire pressure sensor indicating a flat was coming. They squeezed me in, diagnosed the problem as a nail hole, plugged the hole, all within an hour (without an appointment). Then they did not charge me since "you've already had your trip )Washington to Chicago) interrupted. We can't charge you anything."These are fine people, who make Acura a class brand.

IndyChelsea

Jul 6, 2016

Online, I found the year, exterior, interior, & package of RDX that I had been looking for for months, but it was 3 hours away. A used one with everything the way I wanted it was hard to find, but I just happened to see this one online before it was taken down because it couldn't be sold yet. Steve contacted me anyway, told me the situation, & kept in touch with me for over a month. He went out of his way to get the issue resolved quicker than expected so I could come take it for a drive. I had never even driven an RDX before, but I knew it had all the gadgets that I wanted & was a reliable brand. Steve showed me the basics & sent me out for a test drive. I knew that was it for me & that I wanted to go back to Indy with this vehicle. That's where Brian came in & helped me get financed so I could drive my new (to me) car home that day. And when I had an issue getting the title transferred to Indiana, Brian & Ted were there to help & sent me exactly what the BMV needed. I only spent about 4 hours at the dealership that day, but every single person I came in contact with was extremely nice & wanted to make sure I was getting the experience I deserved while buying a car. Acura Columbus has made themselves my dealer from now on, no matter how far the drive!!!

VWEBB

Jul 6, 2016

The service was completed very quickly and the employees are very helpful and interested in making sure that you have a positive experience as their customer!

Phil

Jul 1, 2016

Service was completed on time and customer experience was good. I would shop here again and recommend this dealership to friends and family.

caraspring

Jun 28, 2016

I purchased a new Acura RDX on Monday after test driving it last weekend. I often think of car buying as a painful experience but this could not have been easier or more pleasant. My sales associate Steve Auld was great as well as everyone I came in contact with at Acura. I would recommend Acura Columbus to any of my friends. Not to mention I love my new car!

MISSY68LISTON

Jun 28, 2016

They worked to find some on going problems with my MDX and now everything is fixed! Plus I always get my oil changed there and I'm always happy with the service.

SMALLING

Jun 28, 2016

Work done:Machined rotors on front brakes.rotated and balanced 4 wheels.Washed vehicle. Provided a loaner vehicle at no charge.Did not charge for tire rotation because the other work done which necessitated removing all four wheels.Service adviser, Jami Meredith explained that charging for rotation would have been "double dipping"since the wheels had to be removed anyway.

rdxman

Jun 26, 2016

I just recently purchased my second car from Acura Columbus and would like to comment on my experience. The sales staff was great especially Ben and Zack. In addition, John Connelly was great as well. It's my second car I purchased from them and would highly recommend them to anyone. In addition, I would like to comment on the service department as well. Our suv had some scratches on it and they buffed them out as we waited. Each time we have been there the staff has been very helpful. Buying a car is never fun, but with them, both times went about as well as I could ever expect. I would highly recommend Acura Columbus to anyone interested in purchasing a vehicle. Lastly, our Acuras have been the best cars we have ever owned.

HATCH2231

Jun 23, 2016

Took very good care of me when there and provided a car for me while fixing seat belt. Very suprized that the seat belt stuck open and would not retract for a new car, then that a part was missing when they went to install and they had to get it shipped overnight but I could not return back to Columbus for a couple day, so I made 3 trips to Columbus for something that never should of broke. You guys do always take care of a problem and that is why we went with this car.Thanks Jill

mxbennett

Jun 23, 2016

The staff at Acura of Columbus make you feel comfortable and make car buying a fun, low pressure experience. Each member of their team works very well together and made us feel that no matter who was taking care of us we were in good hands. Every person we met with was knowledgable and eager to help. My wife and I will definitely come back here every time we need a new car! Adam is the man!

rlamber

Jun 21, 2016

Acura Columbus service is friendly, professional, thorough, careful and courteous. They are customer oriented, technically competent and fairly priced. A standout in today's auto dealer marketplace.

SHYAMSUNDERB4

Jun 21, 2016

They didn't figure out or resolved the issues for my vehicle sound which was coming from engine and it was abnormal sounds which I haven't heard in past. I have visited to dealership for three to resolve. Such a bad experience I ever had before.

TERRISLEEINTERIORS

Jun 20, 2016

This is my third Acura MDX since 2011 that I have bought from your dealership. I like the low pressure sales people. Ian has sold me my last two cars, and we have been very pleased. It's so easy to drop your car off for service or stay and wait in your very nice waiting room! I'm very pleased with this new purchase, because your dealership has someone who is totally trained on the operation of the car and is extremely patient with me. John has even scheduled another one on one appointment with me since I ran out of time the last time. I couldn't be more pleased.

sree.aswath

Jun 17, 2016

The low pressure, very helpful, and knowledgeable sales. I liked the car and the way it is prepped. I was a bit disappointed that no coupons were available for at least the first 2-3 service visits.

BKWEYER

Jun 16, 2016

A car can last a very long time adding to the value proposition you wanted when you purchased your vehicle. Keep it serviced in a timely manner according to your service manual. I have over 167,000 miles on my 2005 and regularly take it on long road trips without concern for mechanical issues. My experience is that your dealership is the best and most well equipped to provide the highest quality service for your vehicle. To wit, my other vehicle has over 247,000 miles.

RBENNON

Jun 16, 2016

Service accomplished with less than an hour wait. Comfortable waiting area and I was given a status several times during the visit. The car was washed and the experience was excellent.

OTTJULIE0

Jun 14, 2016

From the beginning to end of my service for my 2008 TL was very helpful, cordial, thoughtful and responsive. I felt my needs were met and exceed my expectations of the care given to me and my TL.

Kenneth Sandvoss

Jun 13, 2016

I called for an oil change and arrived early. They took me in, worked up the paperwork, showed me the lounge, offered crackers, water,soda and TV. Just Great! Waited maybe a half hour, they washed the car, paid the bill and I was off again to finish my day. And free Internet!

MMRAMZ

Jun 13, 2016

I was pleased with my recent visit for service at Acura Columbus. I was able to get in for an early appt. and out as soon as the work was done. Everything was explained to me after by Mr. Zuene in detail, and I have had no issues since. Thank you !

Becca1020

Jun 2, 2016

I found the perfect little cherry of a car that i was looking for at Acura of Columbus...im still amazed. So let me tell you... this dealership... made my "situation" turn from an awful ordeal into a surprisingly pleasant experience! in the past 3 days i have been to 12 dealerships that only had gross dirty smelly used cars to offer for my price point..i thought..oh boy, this sucks... BUT THEN..I found Acura of Columbus...Listen, this dealership is the cream of the crop...the creme de la creme if you will...why? for starters, it's clean, nice & quiet and they offer great cars. PLUS, I have never experienced a car dealership with more integrity than Acura of Columbus... Adam Hannah is the salesman who helped me.. he never pressured me one tiny little bit.. he's a cool guy....friendly...He's....REAL... During my test drive, I asked questions he had no problem sharing with me a little about himself and the company and its owner. I was extremely impressed with what i heard.... i thought...wow the owner sounds like a great leader/mentor...Oh, i know that sounds so cheesy, but its true...and it shows in his employees... Actually, all the guys in the office were pretty impressive.. friendly...and funny too Lol.. They looked happy, like they enjoyed their job..I felt a nice camaraderie vibe I've never felt before at a car dealership. needless to say I was highly impressed!! If you are looking for a great car, and want to be treated right,.. check out Acura of Columbus FIRST.. i will def be back ;)

DIANE_STAUCH

Jun 2, 2016

Kyle was a pleasure to work with. He is knowledgable and personal. Being new First time Acura owners, I am extremely impressed so far. Kyle arranged for a loaner to have additional accessories installed and this was a great help. Thank you Kyle!

gjs87

Jun 2, 2016

UPDATE:My original review is below. I have updated my rating of Acura Columbus from 3.5 stars to 5 stars to reflect their response to my original review. I don't say this lightly: I just had the BEST customer service experience I have ever had. Let me explain.Soon after I wrote my original review, I received a message from the company president, John Connelly, apologizing for the problems, stating that that's not how they do business, and indicating that I should be hearing from service manager Larry Jones. I then checked my phone and saw a voicemail from none other than Mr. Jones stating that they wanted to "make things right." I gave Mr. Jones a call and he told me they had read my review but wanted to hear more about the issues from me directly, so I explained my experience and my issues. I told him my main issue was that no one really explained to me why the gas cap issue was not fixed properly the first time and why they hadn't already ordered the new part before my second service appointment. He told me he looked into the issue, and in 2 minutes time, he gave me a satisfactory explanation of the gas cap issue. Again, he reiterated that they wanted to "make things right" - and they did!- They drove a rental MDX down to my place of business an hour away- They picked up my RDX, took it back up to Acura Columbus and fixed the gas cap issue- They noticed another possible issue with the gas cap so they went ahead and replaced the entire assembly free of charge- When I indicated I wanted to go ahead and pay for an oil change while my vehicle was up there, they offered to go ahead and do an oil change and tire rotation free of charge- They drove my RDX back down to my place of business and dropped off an invoice showing the gas cap repair, oil change, and tire rotation had in fact been done free of charge- Instead of simply parking my RDX on the street, they drove it around to our parking lot in back, which is off of a narrow alley-way, and backed my vehicle into a parking spot so I could get out more easily (small things matter)- They placed a note with mints on my dash (small things matter)- They 3-day priority shipped me a box of gourmet cookies with a handwritten note from Mr. Connelly apologizing for my troubles, which I discovered on my doorstep when I got home- Mr. Jones kept in constant communication with me to make sure I knew exactly what was going on and whenI used to work in customer service. In my current profession I deal with numerous clients on a daily basis. I am just so impressed at the lengths Acura Columbus has gone to try to make me a happy customer - and it has worked. They have certainly redeemed themselves in my eyes. Not only did they do everything they should have done to "make things right," but they did everything they could have done. It seems that my initial bad experience was just one of those instances that "fell through the cracks, " but that is clearly not indicative of how the company is run. Special thanks to Mr. Connelly and Mr. Jones. I will be back.-Grant_____________________ORIGINAL REVIEW:There are two Acura dealerships in Columbus. I had purchased a used 2013 RDX from elsewhere. A few months ago I made an appointment with Acura Columbus to get a sun glass holder and gas cap tether fixed under warranty. I was told it would take approximately 1 hour. It ended up taking 2.5 hours because they were behind on some other service jobs. Kind of inconvenient, since I 1 hour live out of town, but it happens. I simply took an Uber down the road to some shopping areas and then came back.A week or two later, the gas cap tether comes off again - literally just falls off when I unscrew the cap to fill up with gas. I call again and schedule another appointment. I also wanted them to check out some noises coming from the vehicle that I didn't know whether they were normal or not. Their "sound guy" only comes during the week, so I had to leave work early and schedule something on Monday. Again, I can kind of understand that. I show up and talk to one of the guys at the front kiosks, who enter in vehicle information and arrange for it to be looked at (Bob Meyer). I explain that they had fixed the gas cap a few weeks ago, and that it fell off again for no reason. I asked that he confirm it would be no additional cost to get it fixed the second time, since it was their fault. For some reason, he could not confirm that, which made me nervous. Something about "as long as [I] didn't break it."Anyway, the "sound guy" (Eddie Chandler) comes out and we both hop in the vehicle to drive around and try to identify the noise issues. Mr. Chandler is a cool, nice guy. Ultimately, he doesn't hear anything out of the ordinary, so that was good news. We come back to the dealership and I hang out in the waiting area for probably 30 to 45 minutes. It's an "ok" waiting area with some drinks and snacks, a loud TV, and chairs that are a little worse for the wear. Not great but it doesn't matter if I don't have to wait there for a long time.Eventually, Mr. Meyer comes out and tells me that they have to order a gas cap part and that I will have to come back up in another day or two to get that installed. I ask him why that would be when they knew weeks in advance what the issue was. I explained that it was very inconvenient because I live out of town and can't take off work repeatedly to get a gas cap tether replaced. He doesn't really say much except to say that the correct part was not used when they fixed the gas cap tether the first time. He did not explain why that was, though.I left and came home. When I filled up my vehicle with gas the next time, I noticed that the gas cap is currently tethered, but given Mr. Meyer's comments to me, I don't know if it's tethered correctly, or if a new part needs put on, or what. I never received any follow-up phone call from them letting me know that they had received the part. At the end of the day, I left feeling very unsatisfied and confused. The staff that I interacted with were friendly, but if you're wanting my honest opinion, the experience was not great. The fact that the dealership is located on the corner of a busy intersection, and its parking lot is extremely cramped and tricky to navigate (the service area is hidden in the rear of the building) doesn't help. I may be looking at other Acura dealerships in the future.

eahanson12

May 30, 2016

This was the most pleasant, pressure-free dealership to work with during my car buying experience. Truly, that's probably the biggest reason I decided to buy here. Thank you to Steve for being patient and knowledgeable and guiding us through the process!

C4OFUS

May 27, 2016

I am happy with the oil change service and sun roof repair. I had received a call around May 17 that the air bag replacement part was in. I fully expected that the replacement would occur. I don't understand why I was told that when now I am told the part is on back order and won't be in for another 2 to 3 months

MJ542011

May 26, 2016

I had a wonderful experience at Acura of Columbus. I had gone to other Acura dealerships before this one and none were as friendly. I had a great salesman and he was very helpful when choosing my car. I definitely recommend this dealership!

RMACER

May 26, 2016

Ray was very informative and courteous in providing me with an overview of RDX. Ray was very patient to answer and respond to each of my questions and provided clairity to many of my technical questions.

KTREARDON

May 25, 2016

The service department was wonderful as always. Timely and courteous! I will definitely be back again. Todd took the time to explain the service and gave me an estimate on how much it was going to cost.

Traci

May 24, 2016

Zach was very nice and friendly! He worked with us to test drive several vehicles, and was very easy to work with. We would definitely buy from him again!

ILX77

May 23, 2016

This is the 3rd time I have had my car serviced here since buying my 2015 Acura ILX. Each time, the staff have been kind and have not been pushy, which I appreciate. I had a couple of concerns heading into the appointment after recently receiving a letter related to an airbag recall on my vehicle. Since my appointment was for a tire rotation and oil change, I wasn't sure what to expect in relation to how the dealership would handle the recall, particularly since there is currently a national backorder on the impacted parts. I voiced my concerns and was pleasantly surprised with how accommodating the dealership was at meeting my needs. The dealership went out of their way to develop a plan that both fit my needs and my work schedule. When it comes to customer service, these guys get it!

Recent Buyer

May 19, 2016

These guys were easy to work with, not pushy or annoying, and were extremely accommodating and flexible. I have no complaints about the car purchase process.

scotts

May 18, 2016

Mike Shay was very knowledgeable about the Acura line and helpful finding a car that fit our budget. We visited AC about 15 years ago when looking for a vehicle and were so turned off I swore we would never go back. I am glad we did because they were great to work with and no pressure to purchase.

DREXS66

May 17, 2016

John,Thanks for the opportunity to express my views on our customer service. As I have said in previous responses to your E-Mails, your team is still the BEST! Everyone did their job in a very professional manor. Your check in guys were prompt and efficient, Bob Meyer did a great job organizing my service appoint and had Eddy drive my MDX to help diagnose one of my concerns, which he did quickly and efficiently. He relayed his diagnosis to Bob and he gave me a loaner to take home so they could complete the repair. What great service, my repaired and serviced MDX was returned to me today clean and with the Multi-Point inspection report. Keep up the great customer service as will be recommending you to my friends. For sure you will receive 100% rating on the Acura Corporate review.Best Regards,Steve

TJT422

May 17, 2016

My rsx was dirty. Big time dirty. Winter dirty. As a service to their customers, AC offers a free car wash. Had to wait 45 minutes, but what a job. Almost at a detailing level, the car is CLEAN.

Denny

May 16, 2016

The sales went smooth. Even though i was expecting more for my trade in i got an ok deal.I got the warranty for the next MDX too.Friendly staff, gave professional approach on how to deal with my ok credit and got me best possible rate.I am happy with the purchase which i hope to keep for 3 or more years

PATJKINNEY

May 16, 2016

Great group of sales staff, they were informative and friendly. Got me into the car I wanted. No hasseling. Let me test drive a vehicle and take it home just to see how it would fit in my garage before I purchased it. Will go back when my wife needs a new car.

NMDEMUCH

May 14, 2016

Received a recall notice for my '14 RDX (defective airbag), letter stated that Acura would provide a free rental while RDX was serviced. I called and agreed to this. Here are the 'highlights' of the experience:1. Acura told us to not drive the RDX, leave it in the garage and come to the dealer and get the rental car.2. Showed up at the dealer and the rental car was not there as the lady on the phone told me it would be, but we'd have to get to the Hertz agency for the car - a few miles away.3. We followed their directions and went to the Herz agency, where after waiting in line for 40 minutes were told that they don't rent cars for Acura.4. Not knowing what to do, after another 25 minutes finally got the Hertz agent on the phone with Acura and they determined that we had to drive to another Hertz agency to pick up the car.5. We did so, and got the rental, no further issues.6. 5 weeks pass and the airbag part has arrived and I was called to schedule the appointment. I was told to have the RDX at Acura on a Tuesday. I asked them how do I get the car there? They said 'drive it' then I had to explain why we have the rental in the first place and the RDX is not to be driven. I also informed them that the RDX would not start (I presumed a dead battery). After several call backs with different Acura managers, they agreed to come get the car on Tuesday morning. (Wait, it gets better). I took the morning off, and waited for them. They never showed up.7. I called Acura the next day to inquire what happened, and there was no explanation other than to set up another visit the following week at 11am on Wednesday.8. Acura does show up to my house at 11:07 the next Wednesday and asks me to pull the car into my driveway. I asked him how I was to do that since the car wouldn't start? The email appointment confirmation from Acura clearly stated "RDX will not start." He left in frustration, but did call me back later that day and asked if he could come back out and get the car. I agreed. They picked up the car, I got a call a few hours later stating the car was ready and that I needed to call Hertz so they can come pick up my rental from my home. I then asked 'how am I to get the RDX without the rental' which they replied Hertz would take me to the Acura dealership.9. I called Hertz and asked them to come get the rental, and was told 'we don't do that.' Of course not. I was told by Hertz to just drive the rental to Acura and leave it and pick up my RDX - this of course made sense to me.10. Although the RDX is a '14, it has very few miles (14k) and I keep it like new condition. When I picked up the car, the driver's seat has what looks like white paste in many of the air xxxxx on the top of the leather seat. I'm guessing the service technician had some sort of paste on this pants that got into the seat. Ugh.Net - The overall service at Columbus Acura is very good. I've been there several times and they actually go over the top a little too much to exhibit great customer service. I find their prices to be extreme, but could say that for all dealerships. I just don't think management had any idea how to handle the complexities of a recall (and it's not really that complex). The whole thing was a mess, we got through it, but it has changed my perception of taking my car back to Columbus Acura for future service. I'm sure senior management does not know about CRM, but if they did, they'd put it into play so that when a customer speaks to one manager, then the next manger is fully aware of the dialog, and then when the customer calls and gets a 3rd manager, he/she is fully informed of the trail.

BAWANE

May 11, 2016

Thanks for coordination and I love my new acura rdx. I had confusion on what to choose anf how to get the car titled to both of us but it was good experience and thanks for help

JCDERINGER

May 11, 2016

I appreciate the papers with what was checked and knowing what to watch for in future services. All staff were friendly and helpful. Thank you!

ShayC

May 11, 2016

Having intermittent issue with steering wheel volume and channel buttons not working when using radio, cd or iPod. If you hit the channel button it increases volume. If you try to use the down volume button it increases it too. Car needs to be turned off and restarted to get it working right again. Due to it being intermittent they could not duplicate problem and because they couldn't duplicate are unable to figure out how to diagnose or correct issue. Jami said to try and video it next time it happens; which will be tough since I'll probably be driving. Not to mention the only thing that would show is the volume level increasing in the car and the number of volume level increasing on the display....which is what I told them happens. Also couldn't figure out why car has problem playing music from my iPhone (display reads Loading or Unsupported). Again they couldn't duplicate problem and suggested getting a new cord. No problems with cord when using my iPod. They had some sort of gas leak and were evacuated which meant I couldn't return loaner and get my car before I needed to get my son from school. They were totally fine with my coming back in Saturday morning but Jami said they'd be working later than the regular 6 pm closing time (due to being behind because of evacuation) if I wanted to get back that evening. I showed up at 6:01 and computers were off and cashier was ready to head out the door. She was nice enough to check me out even though it was news to her they were staying late.

ASAMI1981

May 6, 2016

I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got it taken care off

Joel

May 6, 2016

Zach was extremely friendly and helpful and worked with me to make sure I was extremely happy with my service appointment. Despite spending well over $1000 more than I had anticipated, I left feeing like this was one of the best car service appointments I've ever had.

lisapenzone

May 4, 2016

I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I could. They arranged for me to receive a rental vehicle, free of charge, until the time came that they received in the replacement parts to remedy the airbag issue. Then, my scheduled repair appointment was set for 4/29/16. The repair time was very quick, less than an hour-and-a-half, and everyone I encountered was very professional, courteous and friendly. However, I noticed upon driving home that there was an issue with my repair - every time I turned my wheel, I'd hear a rattling sound coming from within the steering column, as if a loose screw had been dropped inside and not recovered. Now I have to return to the dealer service center to have this issue resolved. It's inconvenient, but the fine service I've received otherwise speaks loudly to th quality of this dealer. I just wish my airbag repair had been completed completely correctly... But we're all human.

MATT.WARREN2015

May 4, 2016

Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friendliness and quick service was the best part of the experience, so I didn't feel pressured or "out of the loop". He needs a promotion so he can show everyone how it's done! Thanks Bob!

TSOLOMON07

May 3, 2016

Took too long in the checkout line. Everyone too busy eating lunch at their desks. I really don't want to smell the onions and tacos or watch people eating their giant sandwiches as I stand in line. Car was filthy. Wondering why it was washed on Friday when it wasn't ready for pick up until Monday. You need to figure out the flow in the parking lot as it is ridiculous pulling in and out.

JSCRUGGS1965

May 2, 2016

I've bought many vehicles, however this has been the easiest transaction ever!! Salesmen was knowledgeable and very helpful and very personable . Best deal and great people.

SMILL61

Apr 30, 2016

I couldn't be more happy with my Acura experience. The salesperson, Kyle, was thorough, personable and unhurried. Great experience!Derek in finance was equally great.

toot

Apr 30, 2016

This was our first Acura purchase. Our sales consultant Jason Byerly was extremely helpful and made our transaction smooth. He was quick to respond by email and very kind and professional in person. We will definitely be using the dealership for service. I purchased an item in the parts department while I was there and the customer service was excellent in this department as well.

Hope

Apr 29, 2016

They take care of issues very fast I am impressed with there work. I was working with one sales man day came back worked with new sales man they both did a very good job at taking care of my family needs..

danabyrne55

Apr 28, 2016

Ray and Brian were both awesome...could not have been better! I would definitely come back again for future purchases and refer to friends as well.

MCADDELL

Apr 27, 2016

We had a hard time get a fair price for the car. We were low balled on our trade- in. Then we received a certified vehicle that had body damage (dent). We returned the vehicle for repair. The vehicle was kept over night., however the repairs weren't completed. I've been asked to bring the car back in a week and half to be repaired. This experience started bad and continues on the same path.

rjr0867

Apr 27, 2016

Great service again from Acura Columbus. Car was done in less time than quoted and nice and clean. I highly recommend Acura Columbus for sales and service.

HARMON.ALLYSON

Apr 26, 2016

Received my car within given projected time frame. Had great availability of service dates and time. Car was washed and looked better than when I took it in. Staff is friendly.

SW860ataol.com

Apr 23, 2016

Columbus Acura service began with a friendly and prompt greeting. Jami Meredith kept me informed of my service work during the day. She provided excellent customer service.

Acura123

Apr 22, 2016

Unfortunately Corporate Acura has policies that make it difficult for dealerships like Columbus to give their customers great service when there is a part recall. However, Acura Columbus fixed my car quickly when they received the part a month later. The manger reached out to me and wanted to hear about my experience and help fix any complaints.

GENEKING

Apr 22, 2016

A very pleasant experience working with this dealership. Everyone was helpful and Ray Welch who handled the sale of my new MDX was a great help.

Kin Au

Apr 22, 2016

My branch new MDX went through its first service. Columbus Acura service department is one of the best service screw and service experience I have ever had. Staffs are exceptional kind and willing to answer any questions you have about the problem. They are very knowledge in all aspect about the vehicle. They serves customer at the speed of light. They get you in and send you out with a loaner car so you will be on your way to work or do whatever it is important to you. When the vehicle is ready to pick up, they give you a call promptly. The whole servicing experience is exceptional.

tam_44230

Apr 22, 2016

We felt welcomed and well taken care of. We were in and out of the dealer in less than 2 hours and that was with a test drive and purchasing a car. My two young kids were well taken care of while we worked with our sales rep Adam. I will for sure be back to this dealer in the future.

KPJ94A

Apr 20, 2016

Service Dept has envoked a feeling of trust and is run like a well oiled machine. All employees appear compatible and satisfied with their positions.

KDSEVERSON

Apr 18, 2016

We met with Ray Welsh and found him very knowledgable and pleasant to deal with. He answered our questions and made the car buying process painless and simple.

MichaelaO

Apr 18, 2016

Jason made the deal happen! I am so happy with my new ILX. He did a great job and I always have a great experience at Acura Columbus!

jhwlkr

Apr 15, 2016

Jami Meredith was GREAT and I really like the texting capabilities! Very helpful and worked with me on my unique circumstances. Thank you so much!

DREW.SCHWEGMAN

Apr 13, 2016

We had issues getting our acura MDX to start. First visit was informed it was due to our blue tooth pulling too much juice while the vehicle was off....system was disconnected and issue seemed to be resolved. A week later the acura did not start again...brought it back in to find out I needed a new battery. Was pleased with service but wish this was caught on my first visit and would have saved me $100 plus.

JOE38

Apr 12, 2016

It was a great experience. Mike was very professional and friendly. Will definitely buy again from you guys. We are very happy with the purchase.

MMRAMZ

Apr 12, 2016

On Saturday I came to the dealer for help with a few things I needed explaining on my new Acura. The salesperson helping me was very helpful, friendly and professional. He answered all of my questions and gave me great tips on using the tech features on the car. It was a good experience. This dealer is helpful well after the deal, and that does not happen at most car dealers. They go the extra mile. Thank you !

MICHELLEGOBLE92

Apr 11, 2016

We had a great experience in purchasing our first Acura at Acura Columbus. We had all our questions answered and were able to come to an agreement that we were comfortable with. We love our new Acura!

HATCH2231

Apr 8, 2016

This was the first time I have ever purchased a car by myself, my husband is so busy and we wanted to do this! I narrowed it down after driving many nice cars and I decided on the RDX Acura! I had to do some negotiating and they worked with me and we got her done ! I was a wreck but am so very happy with the car and the service! Thanks

DIANE0

Apr 7, 2016

The service staff at Acura Columbus is always welcoming and courteous. From the valet out front to the service desk to the Todd Skidmore, the customer service guy and the check out desk...you always feel like they are wanting to help. I love that they get you in on time and out as quickly as possible. The packet reflecting the breakdown of the service performed with graphics and descriptions are helpful for maintenance due now and in the near future. So you can plan ahead. I have no anxieties when scheduling service. Acura Columbus is where I purchased my MDX and where I choose to have it serviced. Hands down!

FPOWERS570

Apr 6, 2016

Was told what work would be done and how long it would take. The work was completed on time with a full report. A good experience.

KLWATT

Apr 6, 2016

This was as simple and easy of a buying process as I could have imagined. I came in with lots of research under my belt and simply wanted to test drive two vehicles (the RDX and MDX) and have some questions answered. I got right into the cars and took my test drives, asked my questions and left the dealership to think things over. I made clear that my travel schedule would mean I would not be back in town for a week and would call if I needed anything. I was given my space and had no pushy salesman calling me. I made the next visit a week later, had my decision and sat down to figure exactly the car and accessories I wanted. they had to make a dealer trade to get what I wanted - and I had my car a few days later. No pressure and totally painless. A first class experience all the way around. I worked with Salesman Mike Shay and he was excellent.

MCDINOVO

Apr 6, 2016

We happily bought a new 2016 MDX at the Columbus Acura dealership this week. Our saleman, Adam Hannah, was wonderful to work with. We visited the dealership several times before making the purchase. We were treated with courtesy and quick service each time and would recommend the dealership to others.

SHAFERRM

Apr 6, 2016

Very helpful and had all paperwork ready when I arrived. The whole process was painless and I was able to make it to work on time. Keep up the great customer service.

JT007

Apr 5, 2016

Zack and Brian both made the experience worth the drive. This is the second vehicle I have bought from these gentlemen and every time they make it quick and painless! I constantly recommended any friends or family to visit Acura Columbus for the best car buying experience!

KEELYWEBB22

Apr 5, 2016

the staff was very knowledgeable and answered all of our questions. I believe we were provided with excellent customer service and would recommend them to others

Sara

Apr 3, 2016

I didn't think I'd end up buying a car the day I enquired about one, especially with a 4 year old in tow! The process was amazing: it started by me finding the vehicle I liked on their website, setting an appointment by clicking on their "chat" button, then having a sales rep get in touch with me right away. I went in and the rep, Benjamin, sure knew his stuff. He was knowledgable, not only on the MDX, but on the other SUVs I was considering. Negotiating was simple and painless. Zach helped me through my vehicle pick up and tutorial. The whole staff was amazing. The service perks are equal to or better than the BMW and Lexus dealerships I've been to with my past vehicles. They even have iPads for my kids to play with if I choose to wait! I highly recommend Acura of Columbus.

ACW

Apr 2, 2016

This is my second vehicle from Acura Columbus and like the title states they really do treat you like family! My Sales Consultant Zack Warren contacted me and advised me that Acura was offering some great incentives and that he may be able to get me out of my current lease and into a newer Acura for around what I was currently paying. I obviously was open to the offer but in no way thought it would be possible. But it was! Tom Cole the Sales Manager presented me with an exceptional deal and I couldn't be happier. Kudos as well to Brian Milliser the Finance Manager who knew I was limited on time but he was able to thoroughly explain all my paperwork, warranty options and have me in and out of the dealership within an hour. Thank you again for such a wonderful experience!

DEERCAMP1

Apr 2, 2016

Had a great expereince at Acura of Columbus , Very knowledgable sales associate which was great also very fast and spent very little time at the dealership.

JGRANT3

Apr 1, 2016

5 stars to Todd. Like talking to family. Very impressed with the communication of the entire operation.Immediately recognized as I entered the service area.

jillataol.com

Apr 1, 2016

We were greeted by Ray with a warm friendly smile at 7:40 Pm Tuesday evening. Knowing that the dealership closed at 8:00 pm I did not feel rushed. Ray took the time to show us the vehicles' amenities inside and out. I chose to come back and test drive the next day because of his service and the amenities of the MDX. I also liked the fact that Ray followed up the next day with an email thanking us for our visit. After test driving I knew that the MDX was in the top three of the cars I had test driven previously. After test driving the other two cars again, I then Knew it was going to be the MDX. After returning to the dealership to complete the paper work we were greeted by Brian Kerr, the experience again was friendly. Brian Milliser with your finance department made the task enjoyable. Ray then spent time again going over the cars amenities before I drove off the lot. I am excited about driving the Acura MDX and again want to thank Ray and the Acura team for their service!Sincerely,Patricia Donovan

lovermyacura

Apr 1, 2016

Jason Byerly has helped us purchase several new cars. He is alwsys very friendly, patient and works hard to make sure we are satisfied. He makes buying a car easy and stress free.

CHELSEANA

Mar 31, 2016

All employees were very knowledgeable and friendly. I will definitely return for all my service needs in the future. I highly recommend this dealership over all others.

Dmiller

Mar 31, 2016

My car buying experience with Zack Warren and Brian Milliser was the best I have ever had. I live a little over an hour away from the dealership and I have been on crutches for the past month. Zack and I were able to negotiate over the phone and text. All I had to do was test drive the purchase and have them value the trade. It felt like I was talking with friends through the whole process. There were no pressure sales. I recommend Acura Columbus to everyone. Go see Zack Warren and Brian Milliser!!!! They will treat you right!!!!

Kin Au

Mar 31, 2016

My car purchase experience with Zack Warren and Brian Milliner was one of the best I have had. Initially, there was no MDX with the color and price point combination I was looking for. Zack helped me keep a look out. Once a vehicle with the right color and price point available, I was contacted and appointment was arranged in the afternoon to purchase the vehicle. Zack works hard for the customer to find their dream vehicle. Brian helps speeding up the paperwork process by preparing all the documents ahead of time. He also explains to every details of each document and make sure customer understand the term of services. Overall, the purchasing experience from Zack and Brian was great.

MATTKENNEDY.ME

Mar 31, 2016

Everyone was very pleasant, helpful and professional. I waited on my car and the work was completed on time. Waiting room was small but adequate.

RUSSHHILL

Mar 30, 2016

As stated above plus, the product was as advertised. I've already suggested to several people that they check you out before they make their next purchase.

BOOMER4548

Mar 28, 2016

Nice experience in getting to check out the RDX. Decided to go that way rather than CR-V Touring. Very good incentives to move up!

Katrah

Mar 27, 2016

I found the car I was interested online. When I arrived, Jason Byerly met us and expedited the test drive for us. We were so impressed with his honestly and attention. We were in and out in about 90 minutes with our new car that we absolutely love.

LUMULI6

Mar 25, 2016

They have a curb service which is nice and the representative (Bob Meyer) was very courteous and kind. He really made a difference in giving me options and explaining things. Thanks Bob!

MAK.KING

Mar 25, 2016

My wife is an Acura customer and on her 3rd MDX. I have returned after driving a 2016 TLX. I was hooked on the performance.

Doug Brown

Mar 24, 2016

I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employees seem to be the new norm, this dealership is so refreshingly different it's almost like the Twilight Zone. From the valet guys who greet you, all the way to the ladies at checkout, EVERYONE appears to love their work and they seem genuinely interested in making your visit as pleasant as possible. I've stayed in luxury hotels whose staff don't care this much about their guests. I'm 51 and I've NEVER written a customer review. Who knew a routine visit to a service department at a car dealership would compel me to do so. Hats of to the owner, managers and all the teammates who practice what the preach.

DANSTONE

Mar 23, 2016

They kept their word and did what they said they would. I have no problem recommending them.I look forward to having our vehicle serviced at this dealership in the future.

GBENNETT

Mar 23, 2016

Purchased a new RSX for a college student, who goes without driving several weeks at a time. On multiple occasions, the battery has gone dead, which almost never happened with previously-owned Accura MDX used in the same manner. Technician was almost no help...suggesting a plug-in "trickle charger," which isn't very practical for a large campus lot with no power outlets. Guess I need either a different car, different technician, or different driving pattern.

JASMINE.SLECHTER

Mar 21, 2016

The dealership was slammed on Saturday, they were short staffed but Ian and Adam made sure we were taken care of, even after we changed our minds about color last minute. Brain was efficient and explained everything quickly but so that we were clear and understood the finance process. We were bummed to not qualify for loyalty pricing (guess we drove the old Honda TOO long) but in the end we were glad to drive off in our new RDX!

TJT422

Mar 21, 2016

In several visits, always greeted on entry. Some dealerships do not. Our salesman was patient, wanting the sale, but wanting it to be right. Initial quote was a kbb routine deal, final numbers were a kbb good deal. Processing / paperwork was efficient and flawless.Its our second acura...the first us at 150,00 and running like a new car

TIMOTHY.HEITMANN

Mar 18, 2016

As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the showroom & waiting area.45 minutes later I checked out and was told my car had been cleaned - always a plus as there is nothing better than a clean car.I walked outside and was immediately bummed that the wash wasn't the same as last time. Dirt streaks all over the exterior, not tire shine or rim cleaning. I get it, it is a free car wash so beggars can't be choosers, but the way my car was presented to me was disappointing and not one I would imagine Acura would like to leave their lot and serve as a presentation. Unfortunately I didn't say anything as I had to run to a meeting, but I did re-wash my car the following morning to give it that nice clean and presentable look that I was anticipating from Acura.- Tim

mollyr

Mar 17, 2016

Acura Columbus made the leasing transaction easy. They offered competitive pricing and a fair offer on our trade. The salesperson we worked with was helpful and well-informed.

BECKYLEE2410

Mar 16, 2016

I used Truecar to locate my preferred color combo. Roy called me 2 hours later. I came to the dealership, the car was ready and waiting for me. Roy reviewed finance options and we agreed on terms. I came back the next morning to pick up my car. No hassle. The dealership worked around my schedule and my needs. They offered options but did not try to SELL anything I didn't want.

JANES1971

Mar 14, 2016

Acura of Columbus was one of, if not the best, car dealerships I have ever been to. . And believe me I had visited quite a few in the past couple of months and through out the years. Their used cars were the cleanest that I have ever seen. The sales people were friendly and willing to work with you.

TSAVALAS.1

Mar 14, 2016

On time, thoroughly checked car, fixed all issues. Was a pleasure to deal with Would take my car back there again And price for the work performed was fairb

DGILLILAN

Mar 10, 2016

Fast, very professional and courteous from the drop off / check in process thru the billing they never missed a beat. Far above and beyond other dealerships I have worked with.

DSWERLING

Mar 10, 2016

Came in to test drive a new TLX and get some questions answered, and ended up coming home with a new car. The staff was so friendly and professional and made a deal I couldn't refuse! I wouldn't go anywhere else when shopping for an Acura!!

SHARRAH

Mar 10, 2016

Love these folks!Wouldn't go anywhere else, far beyond experiences I've had elsewhere. Always very polite, very helpful, in and out quickly. The service here is exactly why I'll keep buying Acura.

Acurardx

Mar 9, 2016

As always I was treated with the highest respect and received a great service. I was informed every step of the way and given options. At times coupons are sent out.

SKC7

Mar 9, 2016

I had an oil change as part of a A123 Maintenance Service in Sep 2015. I brought my own oil (5Qt +1Qt Mobil1 0W20) and ask that the remaining oil be left in the 1 Qt container so I might use it to add between changes if necessary. When I went to pick up my vehicle I was told there was no remaining oil, it took all of it. 2014 MDX manual states 5.7 Qts oil required when changed with filter. Next day when I checked the oil it was 1/4 to 3/8 of an inch above the full mark on the dip stick.On 3 Mar 2016 I had my 2014 MDX oil changed as part of a A1 Maintenance Service. I explained the above experience to the service advisor and indicated that I did NOT want my vehicle overfilled this time. I told him that the manual states it only requires 5.7 Qts with oil and filter change. He verified this by checking a chart that the techs have back in the shop. I was given back 100ml of oil in the 1Qt container when picking up my vehicle. If you do the math, you will find this still is incorrect. Although my vehicle was not overfilled as much this time as last, why does it have to be overfilled at all. This is not rocket science!

John

Mar 8, 2016

I had the privilege of stopping by to look at one of the Used vehicles on the lot. I was greeted by Zack at the front of the store. After talking to Zack and Brian they took care of the financing and where I felt comfortable for a monthly payment. Acura offered me top dollar for my trade in and sold me one of their used vehicles at a wonderfully fair price.Thank you Acura of Columbus for the great service.-Johnathan

Safiyah

Mar 7, 2016

I didn't have to lift a finger! they met me at the door and escorted me through the whole process. The waiting room was comfortable. The customer service was amazingly warm. I will be back to get my Acura serviced! Thank you for making me feel welcome!

SWHEELER

Mar 7, 2016

From the warm greeting I received when I pulled my car into the service reception area to paying my bill, each person I spoke with was extremely polite and courteous. Not, sugary sweet, just plain friendly and genuine.

Merry4731

Mar 6, 2016

We have been customers of this dealership since it opened. The service department is the best. We recently traded in my 10 year-old MDX and am very happy with the seamless transaction and transition!

Columbus Kevin

Mar 4, 2016

I only came in for an oil change, new spark plugs and tire rotation but I have immediately noticed the difference. Advice is given on what needs to be done to the car to keep it in good condition, the situation is carefully explained but staff are not aggressive in selling service.

LMILLER5800

Mar 2, 2016

Everyone was so helpful and nice. My car was done in less than 3 hours, and they also provided a loner car at no additional charge. They thoroughly explained everything to me and I will be back.

RBROTHERS

Mar 1, 2016

Loved our entire experience. Zach Warren was great ! We never felt pressured or pushed into buy anything. Everyone on the sales floor seemed to get along with one and other and this made it a comfortable experience. Thanks Richard and Lynn Brothers.

VANOSDALL

Feb 29, 2016

Excellent , easy and respectful of my time . I highly recommend Steve Ault as a salesperson . He made the entire process extremely easy . This is the second vehicle we have dealt with Steve for .

DANSTONE

Feb 28, 2016

I had a 2012 Honda Odyssely EX which was serviced at Roush Honda. They charged me $75.95 for a A1 service which is the same as yours service that you charged me $164.26 on 1-22-2016. Why the difference?Can I get the RDX serviced at a Honda dealer and without voiding the warrenty?

PREMASHANKAR

Feb 28, 2016

I was at Accura service recently and received very good service. Friendly and quick service. Did not have to wait very long and everything was explained after the work was done

GREGGHAMRICK

Feb 23, 2016

I have worked with Jason for many years and he always takes good care of me and my wife. I appreciate his efforts to place us in quality Acura every three years. See you again soon!

MMRAMZ

Feb 17, 2016

My first visit to Acura Columbus service was a good one, and left a great impression. People were professional, friendly and the took care of every detail in less time than I imagined. Great knowing that I can count on this Acura dealer for my future needs. Thank you !

BYOUNG50

Feb 15, 2016

The Service Team at Acura Columbus was very professional and efficient. Mr. Todd Skidmore took the time to explain to me the service needs of my Acura. I really appreciated that. He also kept me up to date several times and was very thorough. I had a great experience there. I will definitely be returning to Acura Columbus for my future service needs for my Acura.

NSMSBAR

Feb 15, 2016

Couldn't be happier with Zach and the Service ream. Thanks for servicing my son's 98 RL quickly and professionally. Having been a Sevice and Operations manager in my past I know whereof I speak. As I was dropping off, I overheard a manager tell a young car attendant what a great job he was doing by speaking with the customers and giving good service. The look on the young man's face said it all! It's always great to catch someone doing something right! Keep it up!

captainbob268

Feb 12, 2016

Spectacular experience the entire staff function as one unit. No one to big or too small. Keep it up guys and girls. Everyone was positive throughout the entire visit.

HEATHERPBLACK

Feb 11, 2016

I have purchased 3 cars from Acura Columbus and had them all serviced at this dealer. Every time I visit the employees are prompt, organized and courteous. I am always greeted as soon as I drive up, escorted to the door and treated like I am very important. My husband is growing tired of hearing me talk about the great service I receive there!

DREXS66

Feb 10, 2016

Arrived at the appointed time and everything was ready to get the service done quickly. John Collins had made all the arrangements to make this a speedy process. Thanks to John and the team at Acura Columbus.Steve Drexel

AMY.LAVETTE79

Feb 8, 2016

I received amazing service. They did a few recalls for me and gave me a loaner for the day as well as cleaning out my truck which was needed. Would highly recommend. Very friendly staff and exceptional service!

djgender

Feb 6, 2016

My experience with Acura Columbus and Salesman, Steve Ault, was exceptional. Steve has the ability to quickly assess his customer (which translates to respect for their time). I did not need to be sold on Acura (this is my third one), so Steve honed right in on changes/improvements since 2014 to now. He was thorough and explained the features that were important to me...clearly Acura "schools" their Reps well. If I owned a sales-related business, I would try to steal Steve away. Top notch sales experience.

JOYHOLLA6

Feb 3, 2016

So far, we love my daughter's "new" used 2005 Acura TL. Kyle was great and followed up on everything that we talked about and agreed on. We negotiated and got new tires and an alignment with the deal. The best part is that my daughter loves her car. Kyle was very honest and helpful as well as polite and professional. I would highly recommend this dealership.

smith392

Feb 3, 2016

Kyle Duncan at ACURA of Columbus was very easy to work with and would recommend him to anyone interested in a ACURA. We love our new MDX

kristen114

Feb 1, 2016

I only recently started going to this dealership because of a recall I had on my car, but I have been coming back ever since. They think of everything, the service is fast, and if I have any issues they can usually get me in same day.

MPROXMIRE

Jan 29, 2016

I have had routine service performed numerous times at the dealership. Every time the work is done at or under the time stated for completion. This really helps plan out your day.

tommasomauro

Jan 28, 2016

I was in Canada a few weeks ago and my drivers' side door handle would not pull open the door event though it was unlocked :-( On my drive back to Ohio I called Acura Columbus and they told me to bring it in the very next day so they could take a look. When I arrived in the morning they already had a rental car waiting for me as they had already checked and a part that they might need would not arrive until the next day. When the part did not arrive the next day, Todd asked me to keep the rental and when I returned he said that there was no charge for anything given the wait! Super Super Nice folks to work with!

LCOHEN0

Jan 26, 2016

A little disappointed. All staff were very accommodating and nice and facilities are fine. Since I have hazard warranty I had the tire looked at and a bad bead caused need for remounting (not covered by warranty). But it was a little ridiculous that even though I had an appointment, a tire remounting was a three hour experience.

EILEEN.PILCHER

Jan 25, 2016

My battery died and a driver was sent to jump the vehicle. I went to the service center where the battery was checked and replaced quickly. The service and professionalism of the employees is consistent and always top-notch. I was in and out in far less than an hour, even without an appointment. Thank you!

Nathalie Fernandez

Jan 25, 2016

I had a wonderful experience at Acura Columbus! They were knowledgeable, helpful and very courteous. My sales person, Adam Hannah, was excellent and was very good about keeping me aware of any used cars that came into the dealership. Adam was very sincerely attentive and made me feel comfortable right away. The product specialist was also uber helpful and knowledgable. All staff were helpful and attentive. They went out of their way to attend to the needs of my son as well, who accompanied me on the day of my purchase. I loved it there so much, I wish I had purchased the continual care plan for my oil service.

Doug Brown

Jan 22, 2016

This is only my second service visit at Acura Columbus. I was once again extremely impressed with the professionalism, honesty and friendly atmosphere. The entire staff, from check-in to check out, seemed genuinely engaged in their work and happy to be of service -- very rare. Todd Skidmore is excellent at his job.

DREXS66

Jan 21, 2016

I had been shopping on line for several months for an Acura MDX and came across the Acura Columbus website. I selected an MDX I was interested in and sent an E-Mail inquiry. I got a quick reply from Kyle Duncan asking what questions I may have. I gave Kyle my list and he immediately responded with all the information. I was very impressed with this type of service and continued to communicate with Kyle. He continued to fulfill all my requests. I made the 65 mile trip to Acura Columbus and Kyle had the two MDX vehicles side by side for me to review. They had lowered the price on the MDX Advanced vehicle so my wife and I took a test drive in this beautiful vehicle. When we returned we made a very painless deal and all the paper work and process was completed very professionally, several people even stayed over as they had close so we could complete the process. Great job by the whole staff and a special thanks to Kyle for his sincere caring for the customer.

DAYVE007

Jan 19, 2016

Took care of business nicely. Picked the perfect vehicle for my price range and made whole experience smooth. Easy to talk to salesman and a great place.

MLAYMAN

Jan 15, 2016

Every staff member was exceeding well trained,loved the two lounges. Was able to work in the quiet one and got more done than I would have at work. Very professional. Have already told others how great the experience was for me. They even washed my car for me.

BMCANAVAN

Jan 14, 2016

We love using Acura Columbus! They were very helpful with our vehicle repairs. We worked with Bob Meyer. He communicated matters promptly and was very friendly. We would highly recommend Acura Columbus!

PBROSEN0

Jan 13, 2016

My wife and I were looking for a reliable used vehicle and went in to see Michael Shay. Michael was very knowledgeable and took very good care of us. We found the experience very low pressure from Michael and, Derek, the finance manager. We are looking forward to many enjoyable miles in our "new" Certified Acura.

kmmccafferty

Jan 12, 2016

Chris was very professional and made sure all maintenance aspects ( battery, tire pressure and filters) were working to Acura's standards) or replaced for my recently purchased RLX . No aspect of the maintenance was too minor or too major. He is a fine representative for Acura and I trust their service department.

LARRYBEITZEL

Jan 12, 2016

The guys at Columbus Acura created a stress free car buying experience for us. They answered in detail any question we had and helped explain to us all the possible financing and service options. They did not make negotiating a price difficult and left my wife and I plenty of time to discuss things privately.They made a first car buying experience painless and straightforward.

LISASEYMOUR36

Jan 12, 2016

I recently purchased a new 2015 TLX at Acura of Rochester. The car had some problems. They have went out of their way to correct the problem and beyond. I would highly recommend this dealership to anyone.

Bill ilx

Jan 11, 2016

Steve has gone above and beyond what I ever expected from a car dealer. The infinite time and energy to make sure that we could make a deal on such a fine automobile made the buying experience a no hassle endeavor. I have never dealt with such an experienced and versed in his product individual. I had the unfortunate occurrence of having my new car stolen and after all was said and done with the insurance company he made my day getting me into another new car and I will never forget his professional attitude and willingness to help me out and I will b always great full for his efforts he truly is a grade above most people.

TIM

Jan 11, 2016

Adam was very friendly, informative and responsive as a sales person. Once we completed the sale, Brian was low-pressure, professional and also friendly. The price was very fair. John, who showed us the technical features of the car, was also very friendly and informative. All things considered, we had a very pleasant car-buying experience. I'll consider Acura of Columbus the next time I'm in the market for a vehicle, even though I live outside the area.

07acuraTL

Jan 9, 2016

I was treated so well by everyone, from the valets to the service techs to the cashier. Service providers were accurate in their time frames and excelled in communicating with me about the status of my car.

AJWOOD1687

Jan 8, 2016

All in all every step of the way it was a nice experience . I booked the appt over the phone the night before with no hassle. Drive in the next morn the valet was super nice and he turned me over to Ed. A super guy , friendly and warm he introduced me to Chris Diglia and his boss Todd. Liked them both immediately. No tying to get me to buy things I didn't need but giving me a good idea what to look for in the future near and far. Really friendly hassle free, no drama serviceWaiting room was comfortable and the cashier Julie Holmes who checked me out was very warm. Julie Holmes nice as well. wikl be back!A. W

SOLDBYROBERTMANNING

Jan 8, 2016

The dealership service people were very professional and performed as expected. I was here from out of town but was treated the same as any other customer.

tommasomauro

Jan 8, 2016

Zack and team went out of their way to make sure that I remained informed throughout the process of getting some pretty serious work completed on my vehicle. In the end, everything went perfectly and I was extremely satisfied with the whole experience. I highly recommend the Service Team at Acura Columbus :-)

DFERG22

Jan 7, 2016

Both guys I worked with were great. Zach Warren knew I lived almost 2 hours away so he gave we a great deal over the phone and made it worth my while to drive there.

JACCAUDC

Jan 6, 2016

Bought extended warranty for my 2014 RDX. I've had 4 routine services (oil change etc.) completed at Acura of Columbus. Visit in review I was told that my extended warranty had expired. Working with Fidelity and Acura Columbus they discovered an error on my policy. All records have been corrected, and I anticipate smooth services in my future.

cordi

Jan 5, 2016

I bought an Acura MDX for my wife for Christmas. I worked with Adam Hannah, who was extremely nice and helpful. I had some difficulties with one manager in particular to the point where I actually hung up on him and killed the deal, but Adam was able to get it worked out for me. I can honestly say that I would not have purchased this car if it wasn't for Adam and all of his hard work...the price was right and despite my bad experience with that one manager, my experience with Adam was so good that I'd buy from him again. If you are thinking of purchasing from this dealer, ask for Adam. He's an honest guy. I worked with Derek on registering the car and he was great, too.

TYSONEDU80

Jan 5, 2016

The Acura Dealership of Dublin really pride themselves on making sure you have an excellent customer service experience! Their service team did an excellent job of keeping a breast of every issue they found when looking over my car. They did not do anything without contacting me first to make me aware of what was found, explained the issues in detail, and allowed me the opportunity decide what I wanted to get done without pressuring me in the process. Service Specialist Zach Zeune was very professional, responsive, and courtesy throughout my service experience!

KEVIN_JD21

Jan 1, 2016

Excellent people to work with in the service area! Empowered to take care of the customer! This dealership isn't the closest one to me but is my go-to when I need work done!

tarrydiane

Jan 1, 2016

The drive in the navigation system was replaced as it had been locking up and was defective. The dealership brought a loaner car to our house that we used for almost 2 weeks while the part was ordered and replaced in our RDX. Dealership kept us up to date on repairs during th dealership kept us up to date repairs.

BadTaste

Dec 31, 2015

Mike Shay and the Acrua Columbus team were professional and demonstrated a commitment to customer satisfaction. My sincere thank you to Mike, his management, and Acrua Columbus ownership.

CAREY.JACSCAREY

Dec 30, 2015

Everything went smoothly from dropping off my car, to picking it up. Wonderful and nice caring people. Everyone knew what they were doing. Would highly recommend their service department to all! I felt like royalty! I have NEVER had that kind of treatment at any other dealership I have ever been to. I was VERY IMPRESSED! Thank you!

TIMYANKS

Dec 30, 2015

Work started on time and was delivered earlier than expected. Staff was courteous and explained what the service would entail. I would recommend this service department.

kmmccafferty

Dec 29, 2015

First rate experience in purchasing my third Acura at this dealership. They never disappoint and always deliver. Worked with sales person, Jason Byerly, for the second time, who was patient and explained all aspects of the sale and the technological workings of the new vehicle. Never have a reason to go elsewhere.

Bre13

Dec 26, 2015

It was our first time buying a car at a big dealership, we usually stay away due to big dealership prices. We had a great experience they gave us a great deal worked hard on closing it before the holidays!! Thanks so much I love my new car!

BPS. Dublin, Ohio

Dec 25, 2015

This is the third Acura I have purchased from Steve Ault at Acura of Columbus. While I have the choice to go to another dealer, I mainly return to Acura of Columbus because of Steve Ault. I like dealing with Steve because there is no pressure or games played. I research quite a bit before buying anything and Steve is 100% fair and professional. I also like the fact that Steve knows the vehicles inside and out. Unlike other dealships that salespeople have to go get an answer to a question, Steve knows the answer right away and fully explains the information. Acura of Dublin treats you with respect and I have come to expect that at other dealers and I rarely find it.

PTHOMPSON7

Dec 22, 2015

I found the car I wanted on the Auto trader site. I drove by on a Sunday night, took a quick look and wanted to test drive the car, and have the opportunity to purchase if I liked it. I called the dealership and left a message, I wanted to place a deposit to hold the car until I got off work. On a Sunday night at 10PM I received a call from the dealership, said they got my message and wanted to work something out for me. We worked out a deal and we purchased the car on monday. Really great experience. They made what was important to me as a customer, important to them. Thanks Zach.

MIKECANDY

Dec 19, 2015

I was VERY pleased with my first service at Acura Columbus.I felt that everyone cared about me and my car. I came 1 1/2 hours away to buy this car and then to have it serviced. I was concerned about how I would be treated. It was the BEST car service experience I have ever had.I will come the next time feeling confident and pleased that I chose Acura Columbus to purchase my car and to have it serviced.EVERYONE we talked with was VERY helpful and kind.

EDB

Dec 18, 2015

I recently chose Acura of Columbus to start the process of leasing a 2016 ILX. Zack was the sales representative that I worked with. He was very helpful and really made the whole process very easy. He was very patient from the test drives to trading my vehicle in. He also walked through all the features and made sure I had a good understanding of how things worked.

EDB

Dec 18, 2015

I recently chose Acura of Columbus to lease for the first time. I worked with Zack and he made the process great. Never once did I feel pressure or rushed. Zack did a great job making sure that i understood all of the features on my new car. I feel that Acura of Columbus gave me a fair trade on my vehicle and everyone there was friendly and welcoming. Definitely will recommend Acura of Columbus in the future.

RH8383

Dec 17, 2015

Service was thorough and efficient. I was in and out in an hour and sometimes that is not always the case when I get my car serviced. Staff was friendly and helpful. I would recommend.

BORICUAMORENAOH

Dec 15, 2015

The staff is very professional, warm, and welcoming. I was in and out in an hour. I really appreciate the end to end inspection performed on my car each time I take it in.

jcameron8

Dec 14, 2015

Brought in my 2014 MDX for its A1 service and dealt with Todd, who always does a great job and is very courteous. I continue to come back to this dealership (had a 2009 TL before) because they know how to make customers #1. Highly recommended!

tom.17707

Dec 13, 2015

Came into dealership with a burnt out low beam headlight. Service attendant, Zach explained the diagnostics to be performed and potential issues i might face if it were more than a burnt out headlight. Zach was not scheduled to be in early the next morning and turned me over to Todd. Todd listened and ensured me that he would be available when i brought the car back in to get service the next morning. Acura Columbus handled this issue with my car very well. I was driven to my office at Polaris by a 22 year veteran of the company. What a pleasant experience. The work effort turned out to be only a a burnt out headlight. Outstanding treatment by everyone at Acura Columbus. I would recommend Acura Columbus to everyone. Thank you

LABAKER72

Dec 8, 2015

The dealership was very professional , prompt and effective. The problem I experienced was not found but all obvious potential sites were investigated. The oil change was incremental and timing was right on the estimate. Car was washed as well..Great job. I am missing a pair of Maui Jim prescription sun glasses that if you find them please let me know. Not sure when I had them last.Larry Baker

Doug Brown

Dec 3, 2015

I was truly blown away by your customer service. From the young man who greeted me, to Ed who showed me to service (first visit) and Todd Skidmore were each tuned in and seemed eager to do their work WELL. John Collins came to the waiting area and explained all of the service that has been done to my car prior to my purchase. Todd came out and kept me in the loop on service needs and timing. And Julie and Joyce at checkout were delightful. Such a refreshingly professional and friendly experience. Kyle Duncan and Derek Watts were equally great to work with when I purchased in October.

BJFDDS

Dec 2, 2015

I enjoyed the friendly atmosphere of the dealership. I was able to get the information I needed on the phone, by e-mail, and also while at the dealership. Did not feel pressured about a purchase, and was given ample time to make a decision.

SAXENACHANDER

Dec 1, 2015

Thanks. The service staff was very helpful and courteous. This service was under warranty period and prepaid. It's at 25000 miles service. Loaner car was not necessary at this time. The customer waiting area is comfortable.

quirky

Nov 30, 2015

From the moment I showed up, till the moment I got in my new car to drive off...the sale, service, and attentiveness to my needs was top notch. Jason Byerly was very patient with my list of questions.

Car buyer

Nov 28, 2015

Straightforward approach and very reasonable pricing and negotiations - they did not over promise nor were they inflexible. I very much appreciated their candor and consideration in a marketplace not known for this approach.

Carol

Nov 25, 2015

Excellent customer service and work. Environment is very comfortable and accommodating to those using a variety of mobile devices. Truly appreciate the quality of work and service!

CESOLLARS

Nov 25, 2015

No hassles. No pressure. AbleIn and out in an hour. We were able to do a lot through phone and email. We ended up with a great deal and experience.

VHMORGAN

Nov 24, 2015

Our sales person, Zack Warren, made our experience at Columbus Acura a great one. Never once felt pressured. Everything was on a discussion basis. We will return to Columbus Acura and hopefully work with Zack if he is still a sales person there.

TLXadv

Nov 16, 2015

Jason was very knowledgeable on the TLX and the technology that was included with the package. I have always experienced great maintenance service with Columbus Acura and my purchase was no exception. I assumed I would have an exceptional purchase experience and that is exactly what I received. Jason had to put up with all my random, scattered questions and never wavered. Thank you !

xl1981rdx

Nov 13, 2015

I had a very pleasant experience with Steve and his team at Acura when I purchased my first new car. Steve and his boss were great- super friendly and helped us get the best price for our trade-in and new vehicle. They are knowledgeable, transparent, and very easy to deal with. All the people I dealt with from sales floor to finance were awesome. I highly suggest!

autoluddite

Nov 9, 2015

From trading in my old Acura to buying a brand new one, my experience was outstanding. Sales associate was patient, knowledgeable, experienced, and made the whole process pleasant, including follow-up visits to learn more about the features of the car. Exceptional.

shakha

Nov 5, 2015

We had a great experience at this Acura dealership location. Rom Vizla was amazing and helped us understand all the differences between various packages. It never felt like they are trying to make the sell by pushing us. Brian - his counterpart (manager?) was very engaging as well. Overall service and facility is very good. I would highly recommend them.

Crew

Oct 24, 2015

Acura of Columbus and there entire team make car buying the way it should be. This is a model dealership that provides outstanding assistance along with a knowledgeable salesman (Jason Byerly) who made this experience very easy and pleasant. I would highly recommend this Dealership to anyone looking for a new or used vehicle.

Angmanz12

Sep 24, 2015

We went to many dealers and had great experience buying from Acura Columbus. The staff was Knowlegeble, courteous, and helpful. We would come back to buy again.

Happy Jan

Sep 21, 2015

I found them very helpful and most accommodating. They went out of their way to find just the vehicle I wanted, and at a very good price.I would definitely recommend them.

Cl

Sep 16, 2015

I have bought several cars from Jason at Acura of Columbus. I have also recommended him and the dealership to several of my friends. Jason is patient with me. As a single woman, his knowledge and his ability to help me make good decisions means a great deal to me. When I have needed service, my experience has been superb. I am very luck to have them all in my corner. One less thing to worry about in my busy life. Thank you all.

Kg614

Sep 16, 2015

Benjamin did a great job giving us the information on the car. No pressure he let the quality of the product speak for itself. I would definitely recommend him to friends and family.

atwatson

Sep 12, 2015

Happy overall with the experience, low stress, Jason was great to work with. Dealership has been attentative to my needs for service and timely on turn-around.

paulp43081

Aug 22, 2015

I leased my third Acura from Acura Columbus. Has always been a great experience and this visit did not disappoint. I leased an 2016 Acura MDX. Pricing through CarsDirect.com made the experience great....no hassle negotiations. Finished up in about 1.5 hours with Ian as my Acura Sale Consultant. Would totally recommend Acura Columbus to family and friends and the Acura product line. I'm quite sure I will be visiting them in the future.Thanks Acura Columbus

mike

Aug 19, 2015

Great experience. The car is so much fun to drive. Everyone at the dealership are easy to work with. I believe the car is a good value.

GaryD

Aug 17, 2015

I generally don't look forward to the car buying experience, but this time it was the way it should be. No high pressure tactics, just answering my questions and providing the information I needed. Travis Massey was a delight to work with.

Flawless

Aug 6, 2015

I was met at the valet with a helpful individual who explained what I would need to provide in order to get the loaner car. He walked me to the counter and Amanda in the service center was great. She gave me the details for the estimate and stated that if it was possible to repair the rotors instead of replacing them that's what would happen. Low and behold it was in fact what occurred.When I returned the loaner to pick up my car it was in and out and very quickly.Love the valet for service, makes it very convenient to do before the workday begins!!Thank you

Bill S

Jul 27, 2015

The whole staff was friendly and attentive. The cars I looked at were explained well, the overnight experience was a real selling point. All the features of the car I selected were well explained - and there are many to review. Thank you for a positive experience.

BZE

Jul 16, 2015

Recently, I purchased a second car from this dealership. Steve Ault and the entire staff are true professionals. Helpful, respectful, knowledgeable, and friendly, they made the process efficient, transparent and relatively painless. Cost was very competitive and reasonable. I would recommend this organization, and especially Mr. Ault, highly.

Ingenious

Jul 15, 2015

This Accura dealership sent me a coupon for my first service check free. You might expect that would mean they hoped to find something wrong that I'd have to pay for but instead the coupon covered the complete cost of the service; an $85.00 savings. In addition they fixed a slow leak in my tire.Absolutely amazingly wonderful!

buckeyeengineer

Jul 9, 2015

Our previous vehicle finally gave up on us at a very inopportune time and we found a very good deal on a used replacement at Acura Columbus. They managed to not only receive our old vehicle(towed in around noon) and verify the transmission had failed/needed replacement, but also had worked our financing(with our trade-in) and had everything ready to go by that afternoon. The valuation of our trade-in coupled with the low price of the new(used) car was extremely fair and we could not be happier.

happy owner

Jul 9, 2015

Sales reps were very professional, courteous, and had a good grasp of the product. All of our questions were answered to our satisfaction. We were able to test drive and keep the vehicle overnight which helped finalize our decision. Our overall experience was excellent.

Bdecap

Jul 8, 2015

The experience was great! I was asked what I needed to lease an Acura again and my needs were met. I was disappointed in my interior option colors, but I understand that was out of JR's control. Both sales reps were very professional!

72olds

Jul 7, 2015

Great experience on purchasing a new TLX for my wife. Jason was prompt in getting back with me as well as getting top dollar for my trade.

Alice

Jul 7, 2015

Excellent Experience, I dislike surveys. I don't think they are helpful. Unless you give everything an excellent rating your sales person is penalized. Therefore, if you like your sales person one just marks excellent on everything.

cck002

Jul 7, 2015

Jason was kind and knowledgeable. He helped me to get choose the best vehicle for me at a great price without having to deal with difficult pricing negotiations. Adam was great in finding savings for me while preparing my loan. The team worked well together and really focused on customer satisfaction. I would recommend this company to anyone looking to purchase an Acura.

dajayosan

Jul 7, 2015

We looked at Acura ILX Hybrids in our home town of Charlotte, NC and were told by the Hendricks dealership in our area that it was impossible to get an ILX Hybrid in blue and that they had no interest in trying. Needless to say Hendricks did not get our business. It took my wife all of five minutes to locate not one, but two blue ILX Hybrids at Acura Columbus. We contacted Jason Byerly, a salesman at Acura Columbus, who helped us with the details of the purchase at a very reasonable price. Everything was completed over the web or by phone. We have family in Ohio so we simply swung by Acura Columbus on our way up North and picked up our new car which was waiting for us all shiny and new at the Acura Columbus. It was in January, we had our dog Jessie with us, and Acura Columbus even let us bring our dog into the dealership out of the cold. It was a real treat for Jessie who is a real people person(dog). Everyone at Acura Columbus was absolutely wonderful, a far cry from the sullen resistance our needs received at Hendricks Acura in Charlotte. We have our Acura ILX Hybrid serviced at the Crown Acura dealership in Greensboro, NC since we will never set foot in a Hendricks dealership again. We would be 100% comfortable getting our car serviced at Acura Columbus if we lived closer. They are everything a new car dealership should be. When we are in line to get a new Acura we will be sure to make a special trip to Acura Columbus once again.

Debbie

Jul 7, 2015

For the last 10 years, and three Acuras, it has been a great dealership. I can't think of 11 more words...I think my summary was fine.

2004 Jeep Grand Cherokee

Jul 6, 2015

I contacted the dealership to inquire about a used Jeep Grand Cherokee on their website. Jason Byerly made the entire experience as quick and professional as possible. He had the Jeep pulled up and waiting when I arrived. He was very friendly and patient. Any questions were answered immediately and truthfully. Every staff encounter was friendly and professional. I have referred numerous friends and co-workers.

Acura TL

Jul 6, 2015

The sales reps worked together as a team to provide prompt, thorough, and courteous customer service. Ian and Jason answered all of my questions, and they worked with me to get the best value for my CPO Acura TL purchase. I was respected as a consumer and person. I would recommend this dealership to everyone in the market for an Acura.

evans45

Jul 6, 2015

The sales staff was wonderful to work with. They were professional and friendly. They treated our entire family with respect (including our kids who were with us). We would definitely purchase from Acura Columbus in the future.

hollybknight

Jul 6, 2015

I had a very pleasant car-buying experience at Acura Columbus. There was no waiting on end, no sales-y behavior from the staff, nothing but quick, professional, SERVICE and straight shooting from Jason Byerly who helped me from start to finish. We loved the experience, the car is fantastic, and we will definitely be back again. I highly recommend partnering with this group for your car-buying needs.

JJ75

Jul 6, 2015

My 2015 TLX is my third car from the dealership and with Jason as the assciatee who assisted mee. The experience is absolutely the best!

JT

Jul 6, 2015

When I became interested in a new TLX after seeing on in the show room during a recent service for my TSX, JR was fantastic in helping me figure out the best way to move forward. His knowledge of the vehicle was superb and his approach completely no-nonsense and practical. He worked hard to make the deal work and I am tremendously grateful for his professionalism, insight and smile.

pxr152

Jul 6, 2015

I've been leasing Acura's for many years from Jason and Tom Cole. All the sales staff are friendly and helpful without being pushy. I know several people in the service department and they are fantastic; always there to help. Jason and Tom always give me a good deal on a new car. I highly recommend then the next time you're in the market for a new vehicle!

tac89

Jul 6, 2015

The most I can say is that Jason listened very well to what I wanted. I got the car I wanted, and he was very understanding that my time was limited and I couldn't go through the "normal" process. The deal was done fairly quickly, at a reasonable price for the trade-in and new vehicle, and Jason got all the resources aligned to get the vehicle ready and to get me on my way. All in all it was a very good process. Service and support is always very good at this dealership, after-the-fact.

youngmonet

Jul 4, 2015

This was the my first time buying a car and Jason was very patient and accommodating. I'll likely continue to buy Acura's given that they are assembled in Ohio and because Jason provided such a high quality bespoke experience. Thanks to him I was able to get the car that I wanted at a price I could afford and I received great financing. Can't recommend him enough.

dave0650

Jul 3, 2015

At last, a car salesman that doesn't ask, "If I give you a good price are you prepared to buy a car today." Jason simply asked what I needed and provided the information I sought. It was nice to have a salesperson that cared about my needs rather than whether Iwas going to be the source of his next commission. My second purchase from Jason.

PattyC

Jul 3, 2015

I loved working with Jason - I had a lease on another Acura not due to expire for a few months but was interested in advertised specials on an RDX - and came in just to look. Jason gave me the all the information I needed to make a decision - worked around my schedule, explained options to me, no hard sales (which might work for others but is not for me). He followed up multiple times after purchase and post-sales service to make sure everything was ok. Couldn't be happier with the experience and my new RDX. I recommend Jason, and Acura Columbus to everyone I know.

Shelts

Jul 3, 2015

We bought our first Acura in 2001 from Jason Byerly and the count is now 4 vehicles. We may look at other options just for balance, but Jason's tremendous follow up and understanding of our personal needs always comes out on top. This has resulted in great experiences every time. We tell everyone to call him.

Jwall

Jul 2, 2015

Jason was really easy to work with. He helped us get what we wanted and worked till we were satisfied. This is our 4th MDX and our second time working with Jason. Obviously we are satisfies customers!

Sturmo

Jul 2, 2015

I was very pleased with the service Jason was able to give me. He was able to relate to me from an age/experience stand-point and made me feel comfortable in communicating my concerns with my first car purchase.

allie

Jun 24, 2015

I took my MDX in for service. I was met at the valet with extremely friendly and caring associates. I worked with Larry and Todd in service and J. McDaniel was the technician. The printed report was very easy o read and Todd went over the complete report with me. The atmosphere was very comfortable. I had an excellent experience.

Bill

Jun 19, 2015

Did a great job on the service. Impressed with the inspection.Inspection noted I needed wiper blades. I would have had them installed if I had been informed. But I will make sure to have it done when I return in a couple months.

Bob 55

Jun 15, 2015

This dealership was more than I expected. They were extremely courteous and helpful and were able to answer every question that I had. I don't think that I have ever had the purchase of a new car go so smoothly. My salesperson was the tops.

hjowally

May 20, 2015

We purchased a MDX and love it. our salesperson was Zack ; he was more then knowledgeable and very helpful. Our experience from start to finish was a true 5 star rating, we couldn't be more please. When we are ready for our next vehicle, we'll be back to Acura Columbus.

Mdx2015

May 20, 2015

Zack did a great job for us. Good followup, good service. Good job getting the numbers put together in a variety of ways. Overall pleasant experience.

TL_Owner_Ohio

May 15, 2015

First trip- 4 factory tires installed on factory rims- shredded rims on tire mount machine. Was told by service manager this cannot be avoided but could not explain why they were not damaged when put on at factory. After much arguing he finally paid to have rims repaired but not replaced2nd trip - routine service trip- I ordered an end cap for an exterior door handle. Was told by parts personnel to make sure mechanic does not just snap cover onto bracket as it will not seal properly and will rattle. I relayed this information to service writer when checking-in to get work done. As soon as I checked the work after paying it was clear the technician did not do it properly. I went back inside and spoke to the service manager. He looked at it and said that it was normal for them to be that way. Again, when asked he could not explain why the end caps on the other 3 doors were tight and he asked for the opportunity to do it right. They took it back in and corrected the problem in less than a half hour.3rd Trip- In for oill change. I had ordered another end cap ( for a different door) from parts department the day before. Part was at dealership the next day as promised (Awesome!). Again I asked service writer to ensure the end cap was put on properly and not just.snap it on. She said she would have a master technician look at it. I clarified the work did not require a master technician and explained what happened last time. I decided to wait while the work was done as it was only an oil change and end cap. An hour later the service writer came out with the parts I had ordered in her hand and told me it was going to cost $180.00 in labor to put it on. When asked why so much she said it was because they have to remove the door panel to put it on. Knowing the work could be done in less than 30 minutes, I declined. A quick search on YouTube shows it takes 1 minute and 27 seconds to remove door panel. I started the work at 10:16 AM and was done in less than 20 minutes.Bottom line- I took my TL to Acura Columbus because I wanted the satisfaction of knowing that all work would be done by a dealership whom I expect would hold a higher standard of quality synonymous with Acura quality. But if I have to complain about the obvious things not being done right, one cannot help but question the work that can't be seen.

SR

May 13, 2015

I have been comming to this service center since 2007. Kristi Thornton always provides 5 star service. She is friendly, helpful and very knowledgeble. Everybody are courteous and friendly. I think this is an excellent service center.

Shoko

May 2, 2015

I have been thinking to get Acura RDX to replace my favorite Mazda CX-7. First time my son and I visited, Zack was very helpful. Let us test drive as much as I want to get to know difference of the cars better and explained everything so honestly. With his help, I was able to decide to get 2016 RDX and I am very pleased. All the staffs are friendly and felt very welcomed.

Mark B.

Apr 14, 2015

Was shopping for a used MDX. The salesperson contacted me by phone and said the car was sold. He followed up later and asked if I was still looking. I was impressed with the personal contact, but not the dealer stock photos of the used cars I asked about. I believe cars should not be listed for sale without several good photos inside and out. My only suggestion for them and any fine dealer. I did buy a Acura TL from a dealer who had photos. When you shop on-line, good pictures will get you to the lot for a test drive. Cars.com is a great place to start looking for a car.

No Name, No Calls, No Emails

Aug 12, 2014

After several years of receiving very high quality service and a very enjoyable buying experience at this dealer in 2006, I began experiencing issues with both of my cars in recent years. I took both cars in for 100,000 + mile servicing and had similar experiences with both. I had to take them back to the dealer due to faulty repairs in the respective 100,000+ servicing. The dealer also found additional costly issues the very next time I took them in for routine oil changes. I never did get a satisfactory explanation of why the additional issues went undetected in what I expected to be thorough analyses in the dealer's prior service. I suspect that service department revenue was down. Now I've lost the trust that I enjoyed for years, which was the reason I bought a second car from the dealer. I had similar experiences with another dealer where I bought my daughter's car. I sold her car and vowed to never buy a car from that dealer of have a car serviced there again. Now this dealer is on my watch list. Also, when buying a used car from this dealer, I asked to see a CarFax report on the vehicle. The sales manager gave me a document that was not a CarFax report. I didn't know any better at the time, as I had never seen one before, but I've since learned what a genuine CarFax report looks like. I suspect all of my issues are related to cost-cutting initiatives and turnover, but am not certain. It was a few short years ago that I would have rated this dealer 5 stars across the board, but no more.

Spooky

Jan 25, 2014

Recently bought a 1998 Honda Accord that was taken in on trade. They had advertised it on Cars.Com, and due to timing didn't have pictures. I posted a note before they opened, and promsptly received a phone call from a sales person after they opened. He took the time to take photo's and sent them to my cell phone. They were open and honest in describing the vehicle condition, carfax, etc., so when i went to the dealer it was with my eyes open. There was no pressure, and they were quite helpful. Buying process was quick, to include temp titling (20 minutes). Price was excellent and way below book, and even offered to do repair at their expense as part of selling process. Repair part was only one left in the country, and it took a few days to be shipped in, and they promptly put it on, and i was notififed when it was ready. Excellent process, service, and experience!

Honda fan

Oct 23, 2013

We were looking to test drive a 2014 MDX and were approached in the parking lot by a very pleasant employee. We had done a lot of research online and had already looked into which exact vehicle we were interested in. Unfortunately we were promptly brought to the show room to look at the model in there, when the exact model we wanted was in the lot. The employees must have been having a meeting, but we were left in the show room after asking to test drive the car we wanted. To kill time we looked at other cars but after about 15 minutes we decided not to purchase our vehicle here and left. The sales associate was nice when we briefly spoked to him.

Juffria1990

Jun 19, 2013

One of the most pleasant car buying experiences I have ever had. No haggling, fair and quick. This was a referal and it was definately worth the time.

Brian

Aug 6, 2012

I did most of the dealing on the car over email with the internet sales department, which worked out well since i live over an hour and a half from the dealer. They had a few "program" cars which were basically loaners that the dealer certified with Acura. I took the car for a test drive and I said "this car is certified right?" and he acted as if it wasn't. I then looked at the windshield and it had a giant "certified" sticker on it. Eventually they had to honor it, even though they didn't negotiate the price with this in mind. Then after the deal was done, i noticed a giant gouge in the rear bumper, which they also fixed prior to delivery, but after haggling, which i didn't feel i should have had to do. The rest of the delivery was fine. The only other issue was the painter who worked on the car was sloppy. The paint job on the bumper looked nice, but there was paint overspray on every window of the car, which i had to scrape off the windows myself. Considering the price of this car, i feel it should not have been delivered like this. Overall, a good value, but just keep on top of your stuff when you go.

Silver Knight

Sep 3, 2011

We are looking at purchasing a new MDX went to dealership test drove the MDX. Also looking at a used RDX salesman had car ready to go no pressure.We will be back!!! Thanks