Used Cars for Sale at Airport Ford in Florence, KY

John Salvagne

Jul 7, 2015

Friendly, knowledgeable and worked hard to find an Explorer I was looking for.

Lois Best

Jul 7, 2015

I don't own a Ford Fusion, I own a Ford Escape and have already completed two previous surveys. Thank you very much.

Richard Schiebelhuth

Jul 7, 2015

Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. Great job. Fast and complete service. That should be at least the required 50 words.

William Scheben

Jul 5, 2015

Just about every car I've ever had was bought at Airport Ford and this goes back to high school. I have always had good service and very good help with any issue that came up. Would definitely recommend them.

Joyce Mann

Jun 29, 2015

Everything seemed ok except the wait time.i was there an hour-and-a-half for an oil change. My husband also drives a Ford truck and when he went for an oil change a few weeks ago, he waited almost three hours. He said he will go elsewhere next time. I previously owned a Nissan , and I always only waited about a half hour for regular oil change services.Also, at Nissan, we did not make apps., we just came by and it was still a short wait. I feel that when you have an appt., it should speed up the waiting process.

Dyan Marinos

Jun 28, 2015

Dave Hyatt went above and beyond to help us buy a car for our daughter. Second buy from Dave and there will be a third and fourth!!!

Chad Molley

Jun 26, 2015

2015 Ford Explorer. Customer service was excellent.

James Tyree

Jun 26, 2015

Your staff was very friendly and helpful. They communicated the status of my F-150's progress as needed. The work they performed was spot on and fixed the issue the first time. I brought the truck in to have the sunroof repaired. I also requested that they replace the AC outlet in the back seat because it had been knocked out on more than one occasion by my kids and no longer holds plugs securely. The AC outlet was not replaced. After having been without my truck for almost a week, I just paid my bill and left without saying anything else about it. Not a huge issue but it is what kept me from giving you perfect scores.

Cleta Mitchell

Jun 23, 2015

I appreciate that while my car was being serviced the waiting room was clean. All employees were friendly and helpful. The work was completed in a timely fashion.

Dianne Bressler

Jun 23, 2015

Service man even walked out in the pouring rain to get my car and pulled up so that I would not get wet. Very nice extra.

Ann Mcdowell

Jun 19, 2015

things went smooth. Appreciate you demanding some response.The thing to watch for is when someone gives you verble response

Chaz

Jun 16, 2015

Everyone had a great personality and they were very quick for my appointment and work that needed to be done.

Scott Strimel

Jun 16, 2015

I was very pleased with service, only issue was being without a vehicle for two days and no loaner car offering.

Tiffany Rohling

Jun 15, 2015

2010 Ford Explorer from Riley Foster at Airport Ford in Florence

Ken Smith Jr

Jun 8, 2015

2015 Ford Fusion serviced: oil change, filter replacement, brake check, tires rotated.Staff very helpful. Had been having problem with oil change re-set from last time serviced.Corrected this time. Would help if staff would inform length of time involved initially.

VGilliam

Jun 8, 2015

We purchased a 2015 Fusion. This is the second Fusion we have purchased in 3 years from Dave Hiatt. WE LOVE OUR NEW FUSION! And passed our 2012 Fusion down to our college age daughter. We were extremely pleased with the quality, speed and service we received from Dave during our car buying experience. As well, our experience with Finance was extremely quick, streamlined, friendly and they made sure we were well informed and comfortable with our purchase. Would absolutely recommend your dealership! And look forward to our next opportunity to shop for a new car! Thank you!

Kevin Highhouse

Jun 5, 2015

Our salesman( Dave Hiatt ) is so easy to talk to and he knew what I wanted. I had purchased an Explorer in 2010 right before they came out with the new style,I had to talk to Dave to see if we could work out a deal and we did so now I'm proud owner of a 2015 Explorer.

Gregory Trotta

Jun 3, 2015

Jim was very good - Had a Ford dealership in Florida that has the same feeling as Airport Ford and we bought 9 cars from them - I have already recommended your dealership and will continue to, You were very nice to deal with and feel I got a good car that will meet my needs. Thank you very much Greg Trotta

Norman Bruce

Jun 2, 2015

I had driven a Chevrolet truck for several years and was not familiar with the Ford product line. The sales representative Doug Maxwell was both patient and professional while educating me on the strengts of the Ford F-150 and never put down the competitors product line. A most pleasant shopping experience.

Timothy Ginn

May 28, 2015

Got a great deal! Love my new Ford Fusion. Salesman was accommodating and helpful

David Franke

May 27, 2015

I was greeted courteously at the repair gate, and my car has been running smoothly since my appointment. Glad to be a customer of Airport Ford, where service is excellent and the people truly care about improvement, even with a track record of success.

Greg Hanna

May 25, 2015

David Hiatt was pleasant, great attitude, no hassle, and made the deal work for me. Can't ask for anything more than that!

Patricia Pauly

May 25, 2015

Good service. Got the car back when they said it would be finished.Nice people!

Mark Dornoff

May 21, 2015

My service here was excellent. Al in service along with Mario Roberto and the new Service Manager Guy Ollier are top shelf. Relaxed and engaging, yet professional. I have purchased an older Ford Model for my teenage son and most assuredly will bring it here for evaluation.

Michael Larson

May 18, 2015

I was in and out much quicker than anticipated and at a lower cost. I would invest in upgrading the waiting room for customer comfort.

Bill

May 14, 2015

The service was great, also the employee's was very polite. I would recommend Airport Ford to anyone

George Eten

May 14, 2015

I have been using your service dept since I bought my 2006 Freestyle and every oil change was done at your facility and all or any maintenance work as needed. Time was as expected and will continue to get my oil changes there and other services as needed.

KB

May 14, 2015

I purchased a 2015 Focus and the staff was very friendly and helpful. They explained everything to the fullest and answered any questions I had. I was given a great deal on the car and would recommend this dealership to anyone looking for a new car.

Ryan A.

May 14, 2015

Tom Brinker and his team at Airport Ford made the experience of buying my Focus as painless as possible. They walked me through all my option in my price range and did not pressure me into any decisions. I am very happy with my experience and my car.

Barb b

May 13, 2015

Very helpful, knowledgeable and not the typical salesmen that tries to pressure you. They answer question lets you explore and make the decision that is right for you

Deborah Furnier

May 13, 2015

I had an oil change and tire rotation of my 2014 Ford Fusion. The staff was very helpful.

Dorothy Lucas

May 13, 2015

I had a good experience with the service deparment and would recommend them to my friends and family.

Emily Franxman

May 13, 2015

I was able to get my car in at the time I needed and received quick, helpful, friendly service!

Happy Airport ford customer

May 13, 2015

Sales staff very informative and courteous. They also was no hassle or hidden costs. Great dealership to buy from. Cut the deal and drive away. Highly recommend Airport Ford for next vehicle.

Nancy Colonel

May 13, 2015

Our salesman, Mr Jeff Huber, was a pleasure to deal with. He was very courteous and answered all our questions, showing a lot of patience with us. He explained all the new technology items on the Edge and made sure we understood. He gave us a very fair deal on our trade-in. The people at Airport Ford were all very professional and friendly. This was our 2nd purchase from A/P Ford and will definetely return again.

Valued Customer B & J Property Management Llc

May 13, 2015

Staff was helpful but there was some confusion when I called and asked if it was complete. I called and asked if it was complete and was told it was and they gave me the cost. About three minutes later I received a call saying it was complete but they had not worked up the price yet. When I told them I had just spoken with someone else and had a price they said no, the price I was given was incorrect. Second price was almost $ 70 more than the original one. I did not get a very good explanation.

Andrew Robinson

May 6, 2015

Salesmen were great everyone involved went above and beyond what they had to.

Philip Plummer

May 5, 2015

always on time and very friendley staff all are willing to be of help

Robin Covington

May 5, 2015

I was only there for a 20000 check and oil change.

Tim Kerns

May 5, 2015

in an out quickly. 2010 fusion mass air flow ******************************************************************************************************************************************************************************************

Kerry Curry

May 4, 2015

I just want to say your new Service Manager, Guy Ollier, is doing an excellent job. I have known Guy for several years as the Parts Manager and he could not have been nicer and more helpful when I bought parts. And now as the service manager he is still doing great. We had some problems with the 2010 Taurus, but Guy made sure it was repaired correctly and kept the price as inexpensive as he could. Guy is the kind of person I like doing business with. You can trust him.

Carol Moore

May 2, 2015

Purchase of my new vehicle was easy and fast. They found the vehicle I wanted and did a dealer trade.

Kelly Brady

May 1, 2015

I purchased a Ford Focus. Salesman was super. Showed me all the ins and outs of my new car.

Charlotte Pursley

Apr 30, 2015

Great people and never a long wait! Always honest and accurate

Juanita Fey

Apr 27, 2015

I was very satisfied with service and overall concern for my time.with unexpected needed service thew were very concerned with my needs and time.. Thank you, Airport Ford..

William Smith

Apr 24, 2015

My wife was the person that had the car serviced. Everything was done on a timely basis, according to my wife.

Belinda Frakes

Apr 23, 2015

Zach was excellent. Answered all of our questions. Was pleasant and ready to help without being "pushy"--thank you for that.

Bobby Rodgers

Apr 22, 2015

IT WAS GREAT WAS OUT OF THE DEALER LEST THEN 1 HOUR

Vanessa Vandergriff

Apr 22, 2015

Service was friendly and quick. Very helpful and honest.

Bonnie Hansen

Apr 21, 2015

I purchased my 2015 Escape of Dec 30, 2014. 3 days later stopped in since it had a horrible noise when I was on the expressway. A service man went out with me and didn't make the noise. Figured it may have been something with the Eco-Boost. Was told to let it break in since it was new. The noise steadily got worse and had it in again. This time the noise was there for the service man. He said it was a wind noise, but they would take care of it. Had my car in for a week and half. Thought they had found it, but after picking the car up, I called the next day since it was still there. This time you had it 5 days but I think this time you found it since I haven't heard anything since picking my car up 4 days ago. The staff are super , but My only complaint is YOU NEED COURTESY CARS!!~!!!!!!!!! Everybody else has them why doesn't Airport Ford? It would have been nice to have one for the 2+ weeks my new car was there!

Jenny Leach

Apr 21, 2015

C Max - Service from Salesman was outstanding. David's wonderful disposition should be mirrored by all. He is oblivious to boundaries when it comes to assisting the costumer. David has excellent communication skills and can deliver information effectively with an extremely friendly tone. Just saying...our service was an A+

Beth Landwehr

Apr 20, 2015

Oil change maintenance plus flushed coolant system, very helpful...

Kerry Humphrey II

Apr 18, 2015

I needed a vehicle you guys did everything in your power capable of helping me getting this vehicle thank you

Gary Anderson

Apr 16, 2015

1998 Ford Explorer - Airport Ford is the only place I get service.

Gina Gray

Apr 15, 2015

Zack Huber was a very helpful and professional salesman. He answered all of our questions and made the experience much more enjoyable.

Richard Halpin

Apr 15, 2015

Doug was extremely helpful, kind & patient with all my needs. I will recommend him & Airport ford to everyone,

Curt Robinson

Apr 14, 2015

wonderful service, friendly and helpful and very quick, thanks again

Steven Mullen

Apr 14, 2015

You did great, now please stop sending me these stupid surveys.

josh

Apr 13, 2015

I found a car online, set up an appointment to come look at it, and test drove it. Although I didn't purchase the car, I appreciated the customer service and they didn't hassle me and try to get me to look at something I didn't want.

Nancy Steffen

Apr 11, 2015

Completed the maintenance needed on my vehicle, and staff were friendly and efficient

Stephen Robertson

Apr 8, 2015

2015 Ford Escape. Jim Grefer was our sales rep and he was excellent. He attended to all our needs.

Brett Bresser

Apr 7, 2015

bought a 2013 F 150. Shopped online made deal over email. Filled out credit app online.Went to dealer to drop off check and they had truck ready. Very efficient great job!!

Melinda Hoppenjans

Apr 7, 2015

We are happy with the car and the deal we got. But we told them we were cashing some stock for our down payment. We were told they would hold a check until the funds arrived. They deposited the check the next day causing quite a problem at the bank. Fees etc. I would never recommend anyone do that again at airport ford

Timothy O'Brien

Apr 7, 2015

The requested service was almost not followed, I had requested that the oil and filter not be changed. Upon approving the repairs and reviewed the service with the manager, he was going to change the oil and filter. He did not change the oil or filter.

Gordon Finch

Apr 6, 2015

Service was preformed in a timely manner and I was contacted that my Escape was ready for pick up.

Wanda Robinson

Apr 5, 2015

We purchased a ford f150 truck. Our salesman was David hiatt. He was very helpful and really helped us decide to buy from airport ford. The service dept was also very nice and got us in and out in a timely fashion.

Tammi Hutchins

Apr 2, 2015

I went shopping just to look at cars to decide what I needed. I have had bad experiences in the past shopping for cars. Jeff went above and beyond to make this an enjoyable experience for me. He was so helpful and I would recommend him to anyone when buying a car. I am so very happy with this experience!

Ronald Cassini

Mar 29, 2015

My salesman was very helpful with my 2015 Escape before and after the sale. The service was very good and the staff was very helpful with the paperwork.

Mary Kenney

Mar 26, 2015

I had complained about a year ago...that the service department did not keep their customer (who were waiting for their cars to be serviced) informed. I HAVE NOTICED A BIG DIFFERENCE... EXCELLENT in keeping us in the "loop" of how things are progressing with our vechicle. MUCH appreciate.Service person, Brandon, who is new, was excellent... HOWEVER.. I miss Chris... I understand you lost him to another car distributor... sorry.. but Brendon...made EVERY EFFORT to be sure that I was taken care of...quickly and efficiently.Mary S. Kenney

Scott Vasseur

Mar 24, 2015

Bought a new f150 from airport ford! The salesman was fantastic. Had a couple issues with the dealership but they quickly resolved it to my satisfaction!

Margaret St.amand

Mar 20, 2015

We have taken our Ford Explorers exclusively to Airport Ford since moving to KY in 2000.Service is always performed expertly and in a timely manner.Mario, Allison, and all of the staff are wonderful, courteous and know us by name.It is our home town Ford dealer!!We have every confidence in their service.Many thanks.Gerry and Peggy StAmand

Nicole Key

Mar 20, 2015

I was in town for the weekend and need my oil change and they made time for me, very much appreciated.

Kris Zmurk

Mar 19, 2015

We did a scheduled oil change and had 4 new tires put on. The service department did a wonderful job. At the cashiers office, they clearly explained how apply for a ford credit card to get a rebate. They were awesome.

Amy Roberts

Mar 18, 2015

As usual the service department did everything I ask them to. They are very efficient.

Cynthia Snyder

Mar 18, 2015

This was a routine oil change and tire rotation. Made appointment in advance and was in and out in 1 1/2 hrs. Asked to check noise on brakes which was done and no problem was found. Thank you

Tammy Abdon

Mar 17, 2015

Service for oil change and tire rotation. I'm very happy with my Ford Fusion 2014 everyone is so friendly.Just wish the coupons that we receive by mail would not expire before the next service call.

Dave Finke

Mar 16, 2015

Great service dept. great group of guys just went in for an oil change. I'm part of the oil change club which is an excellent value, just think could get your oil changed alittle faster than an hour and a half.

Dan

Mar 12, 2015

Came in to have the "works" done on my son's car. Appointment was at 1PM and I was out the door by 2PM. Service was great - Mario!

Eugene Hanley

Mar 11, 2015

Quick and painless, the reason I used airport Ford again, professional, performance from all involved, both sales and service.

LTC

Mar 11, 2015

I really was happy with the staff. I came in to look at a specific 2015 fiesta. The advertised vehicle was on the lot and after pleasantly being greeted I was offered a test drive. I was treated with respect and the staff seemed to genuinely want to assist me. This was in stark contrast to another competing car dealer who seemed more interested in selling a car than seeing what I needed. The staff made the car buying experience as easy as possible. I appreciate the care I was shown and I hope that the positive relationship continues.

Stephanie Burt

Mar 11, 2015

This was my first car purchase and had no idea what I was doing. The people at Airport Ford made me feel comfortable and knowledgeable about my decision. I could not be more happy with my experience there and would recommend shopping there to any of my friends and family.

Joann Mccoy

Mar 10, 2015

The mustang is wonderful! Scott Hackman was friendly and helpful.

Margie Sebring

Mar 10, 2015

work was done in a timely manner, ease of obtaining an appt.

rossk

Mar 10, 2015

My father and I have purchased 4 Ford Trucks or suv's from Airport ford over the last 15 years and would recommend to anyone looking for a ford to go here. Dealing with Tom Brinker over the years has been great and is always willing to go the extra mile to help you out. He has fair upfront pricing that keeps me coming back.

BobW

Mar 8, 2015

We purchased a 2015 Ford Fusion SE. Great car!Salesman Joe Ghany, Excellent! No pressure, knowledgeable, helpful.The entire staff at Airport Ford seems to be like thisGreat experience.Bob & Carol are HAPPY!

Valued Customer Schwenke Brothers Farms

Mar 5, 2015

listened to my concerns about the problem with my truck

Deborah Highhouse

Mar 4, 2015

Always very efficient, prompt, and extremely courteous

Timothy Finan

Mar 1, 2015

I knew the battery on my 2010 F-150 was getting old but I just kept putting off having it checked.During my last oil change Airport Ford checked the battery and suggested replacing it which I did this may have saved me from being stranded with a dead battery.

Bernard Lubbers

Feb 28, 2015

Service was flawless....just oil , tire rotation and radiator flush, but on time, fair price, friendly.

Charlotte Pursley

Feb 27, 2015

Great people making a difference!I brought my Escape in for 35,000 mile checkup and a recall. Mario made my wait easy and enjoyable. A great guy to deal with!1

Leah Crawley

Feb 26, 2015

I bought a Ford Focus. Riley and the staff at airport ford were exceptional!

Robert Mcmath

Feb 26, 2015

Brought in '12 Escape for service. Mario in Svc Dept was very helpful, great to work with. Job was done on time.

Matthew Kubiak

Feb 25, 2015

Couldn't have been a better experience we would certainly buy another vehicle from Airport Ford

Brian Flaherty

Feb 20, 2015

Time frame to get the car was excellent. We were in and out and didnt spend a lot of time in the dealership

Janet Franke

Feb 18, 2015

My service appointment went very well. They recommended and replaced my wiper blades and did my oil change in a timely manner. Thanks Mario!

Lois Mcclure

Feb 18, 2015

They were very helpful. They kept us informed about when the car would finally arrive. We had to order our Taurus Limited and it took the factory 3 months plus to make and deliver it to Airport Ford.Our salesman was wonderful. It's been snowing since we got the car, so we are not driving it yet. Itis nice and clean and dry for now. We have no helpful hints, just the factory was slow and our salesmantried his best to find out why it took so long. This is our 1st Ford. Thank you all Lois

Martin Reichl

Feb 17, 2015

staff was helpful, especially the sale person Joe Chany. The only not perfect situation was the cleaning of the car at the time of delivery, not sure what actually was cleaned, but windows still had the sticker outlines on and were dirty. Driver mirror was cleaned with a greasy rag, first trip a night was hardly able to see anything through it.

Louis Linn

Feb 16, 2015

Repair completed on time. Your guys even did throttle body reprogram at the same time.

Kathy Bergstrom

Feb 13, 2015

Second car I have bought from this dealer. I just bought a Fusion and I love it. Great service from my salesman Joe Ganey.

Cary Devan

Feb 12, 2015

The service area needs to be updated. This does not match how other dealerships have updated their customer room to make customer feel good about the focus on service.

Joann Wilson

Feb 11, 2015

Staff was very helpful. The only suggestion I can make is that Airport Ford should improve their waiting room. Someone drove me to a restaurant so I did not have to wait in the waiting room.

Dennis Kelley

Feb 10, 2015

We'll see IF the mileage per gallon improves. Right now it is very poor.Supposed to get 32 MPG and averaging 24MPG both city & xway. Bought car for better mileage -NOT SEEING IT>

J-S

Feb 9, 2015

I just purchased my new F-150 STX Crew Cab from this dealership. My sales associate was Mr. David Hiatt. He was polite and extremely professional. You often hear horror stories of the "pushy" car salesman/woman. Rest assured that you will not receive that type of treatment from Mr. Hiatt. When I arrived at the dealership, I told him what my budget was and what model I was interested in. He told me that if Airport Ford did not have it on the lot/in stock, he would find one in the surrounding area and have it brought to the lot. Luckily, they had what I was looking for in stock. I would not hesitate to buy another vehicle from Mr. Hiatt or Airport Ford. If you are still not sold, take a moment to read the other reviews on this site for this dealership. I did before I brought my business to them! You will see that they treat the customer with respect and courtesy from the 350+ positive reviews. I am looking forward to many years ahead with my new truck, as well as having it serviced at Airport Ford while I call Northern KY home.

J-S

Feb 9, 2015

I had a very pleasurable experience purchasing my F-150 STX Crew Cab from Airport Ford. My sales associate was Mr. David Hiatt. He was professional, courteous, and willing to answer all questions I asked no matter how repetitive they were. I would not hesitate to recommend working with Mr. Hiatt as a sales associate, or Airport Ford as a dealership to anyone who is in the market for a new/used vehicle. As long as I call Northern KY home, Airport Ford has won my business from this point forward.

George Eten

Feb 7, 2015

I have been using the service for years and never had a problem with time or service. I will continue to use their service dept.

David Forrester

Feb 6, 2015

Very pleased! Zach was very knowledgeable and extremely helpful. He SOLD the tuck to me. Upon return to buy accessories he was helpful in telling me what I needed and what I did not. I will definitely use him and Airport Ford in the future.The service department was also very helpful in accessing parts and with recommendations.

Michael Hill

Feb 6, 2015

Extremely helpful, friendly & comfortable surroundings

Herbert Kindel

Feb 5, 2015

Personnel is always friendly, knowledgeable and courteous.

Kenneth Fountain

Feb 4, 2015

It's a little difficult getting scheduled. I always have to leave the vehicle which complicates matters. The service work is great and the guys that work there are all great guys.

Kimberly Bleser

Feb 4, 2015

We have been a steady customer with Airport Ford. The quality and service has always been excellent. I have highly recommended them to my friends and family and will continue to do so.

Chad Frommeyer

Feb 3, 2015

Everything was great. The sales person was very attentive to our needs. The provided finance effort was also well done.

James Mosser

Feb 3, 2015

Buying my 2014 focus was fun, no pressure and no smoking mirrors. ONE THING I DID HEAR FROM 3 OTHER PEOPLE WHO BROUGHT FORDS FROM YOU IS THE CRAPPY SERVICE DEPARTMENT. THEY HAD NOTHING GOOD TO SAY ABOUT. MY FIRST SERVICE CALL, I WILL HAVING A SERIOUS TALK ABOUT HOW THAT WILL NOT HAPPEN TO ME. IF WE NEED TO, WE SHOULD HAVE THE SERVICE MANAGER, THE OWNER AND ME SIT DOWN FOR A SERIOUS TALK ABOUT HOW THE PAST HISTORY WILL NOT REPEAT ITSELF. I HOPE THAT I AM PERFECTLY CLEAR ON THIS.

Kathleen Lynch Lewis

Feb 3, 2015

The salesman was helpful and informative but did not pressure me in anyway. The finance guy was knowledgeable and explained details thoroughly. My daughter and I were shopping for a Focus with manual tranmission. We were not really planning to make a purchase the day of our visit but we were offered a fair price and the purchase was quick and painless. Other dealerships could take some pointers from Airport Ford.

Kayla Schultz

Feb 3, 2015

I purchased a 2014 focus, and love it. David Hyatt was very helpful!

Paul Donohue

Feb 3, 2015

Zack uber was extremely helpful with the buying process he ansersed all question in a timely manner returned calls promptly would definelty purchase another through airport ford

Richard Hall

Feb 3, 2015

Airport Ford has always done a great job. Staff is great and sevice is good. Ford Motor co. needs to figure out how to fix this transmission for good .

Thomas Brinkman

Feb 3, 2015

It was quick and easy. Called ahead. Dropped it off overnight. Ready by the end of the day. And the price was right, too.

Thomas Jennings

Feb 3, 2015

Reilly was very helpful I our purchase of our new Ford Fiesta.

Charlene C

Feb 2, 2015

Jeff Huber was very helpful. He answered all my questions and was never pushy about making a decision. He respected the fact that I was considering a couple of different brands of SUVs. My final decision was based a great deal on the way I was treated at the dealership.

John Salvagne

Feb 2, 2015

Quick fix to the problem, work completed while we waited.

Richard Schiebelhuth

Jan 31, 2015

I tried to book my appointment on line using the web link I received when I received my notification that I was due for service. The web site was difficult to navigate. I did not receive a confirmation the next day as expected. I call the service department in the morning and the graciously invited me to bring my car in that morning. I did and the service and recall work was all completed in one hour and 20 minutes. Overall I was happy with the service provide and the usual pleasant interaction with every associated of Airport Ford.

Dana Smith

Jan 30, 2015

I had the oil changed .Mario always takes care of my service needs like the expert he is.

Kayla Engman

Jan 30, 2015

Ford Focus. Love coming there but the wait for an oil change was entirely too long. I waited an hour and twenty five minutes.

Wendell Shuler

Jan 30, 2015

Used my oil change club for oil change and tire rotation.

Freeman Riley

Jan 29, 2015

I have always been completely satisfied with the service received at Airport Ford. That's why I keep going back. Mario is always very helpful.

Michaeleen Laney

Jan 29, 2015

I was happy with the quick service I got the oil change for my Ford Escape.

William Ford

Jan 28, 2015

We purchased a 2014 Edge Limited from Jeff Huber...our 3rd car from Jeff. No hassle---everything went very smoothly. We are enjoying the new car very much and look forward to driving it for many years to come. Sorry, Jeff.

Tara Hager

Jan 26, 2015

Buying our car from airport ford was the easiest experience we have ever had at a car dealership. I would highly recommend them and we will def be back

Barbara Stephens

Jan 25, 2015

JOE AND JEFF HAVE A WONDERFUL PERSONALITY WHICH MAKES PEOPLE COMFORTABLE.THEY HAVE A WAY EXPLANING THINGS THAT MAKE IT EASY TO UNDERSTAND...BARBARA STEPHENS

William Woodruff

Jan 23, 2015

Very pleasant experience dealing with Joe Gany at Airport Ford. Both new Explorer for my wife and she loves it. Ask for Joe at Airport Ford and he will take good care of you.

Christopher Marksberry

Jan 22, 2015

My salesperson was Riley. I bought my Mustang from Airport Ford in 2009...it was a used vehicle and I didn't have any problems with it. That is why I can back when I was looking for a second vehicle for mainly winter driving. I like Fords so I was looking for an Escape. I looked a few via websites and other car lots...the one I bought at Airport Ford is great. The price was good, had low mileage, it looks new. And there were three problems with it, but they fixed them for me and dropped the Escape off at my house. Great service...I will be back. Thanks.

Craig Milburn

Jan 21, 2015

Professional and pleased with way services are handled

Jonathan Stroik

Jan 21, 2015

I brought my 2012 Ford Fusion for an oil change and brake work.

Kimberly Bell

Jan 21, 2015

I had priced the repairs my car needed with other local garages. It the repair needed seemed daunting to them. Airport Ford came in at the same price as their competition and had my car back to me the next day. I would recommend their service to anyone and everyone.

Larry Pranger

Jan 21, 2015

It was prompt and courteous. They are always pleasant to deal with.

Alex

Jan 20, 2015

I bought my first car from Airport Ford and the sales team made the process very easy. They met me at a competitive price while offering fantastic service. They have won my business in the future.

Z

Jan 19, 2015

Everyone was helpful from Mario in the service department to Jeremy who billed me out.

Dorothy Kloeker

Jan 16, 2015

Very satisfied with the service I received. Have been pleased on previous service as well.

Jasmine Switzer

Jan 16, 2015

The Ford staff was extremely helpful and always eager to satisfy your needs.

Carl Harrison

Jan 15, 2015

With the support of the sales person who I dealt with, the service was very good. They were expecting me to arrive. I was out in 30 minutes with my remote starter and two new keys. The coffee in the waiting area should be free. This is the reason for the less than excellent rating in facilities.

Laura Brzygot

Jan 15, 2015

Oil change. It seems fine. Staff (mario) was very helpful and pleasant.

Manny Rosario

Jan 15, 2015

Service support from Mario has been very excellent.

Fares Radel

Jan 14, 2015

2008 expedition bought new from airport ford.best car and best service i have ever recieved !! waiting for body style to change so i can buy a new one.again thanks for a great experience

Ken Evancic

Jan 14, 2015

I like to be able to just drive in, tell Mario what the issue is, and have him just fix the problem.

Steven Hoersting

Jan 14, 2015

Promptly got my car in, performed the recall and had my car ready in good time.Sales staff and management are the best. Honest and attentive. Love AF!

Thomas Fabre

Jan 14, 2015

The work performed by the body shop was done well; however, there could have been more communication about the length of time and complications that arose that extended the total time needed to finish the work. I was not informed of changes or delays that increased the time from the quote of four days to ten days.

Jerome Schaeper Jr

Jan 13, 2015

Ever since I bought my 2010 Fusion at Airport Ford, I've taken it back exclusively to this dealership for service. The service department is always friendly and helpful, and during my last visit for an oil change they fixed a throttle body recall problem I was not even aware of. I trust these people.

Jim Baker

Jan 13, 2015

My experience at Airport Ford was excellent. They did all they could to get me into a vehicle and to make me happy. I did not have to stand around and wait for hours while they checked everything. They made me feel comfortable and I will definitely recommend them to friends and family.

Ronnie Johnson

Jan 13, 2015

They were very nice to me and were very helpful. They were willing to tell me what was wrong and when it will be done repaired

William Runion Iii

Jan 13, 2015

Great experience. Was very happy. Still am. Great employee's.

Allan Cook

Jan 12, 2015

The service department was friendly and courteous and service provided was excellent.

Jonathan Mosmeier

Jan 12, 2015

I purchased a 2007 Mustang. The service was good and the staff was helpful.

Megan Jacobs

Jan 12, 2015

The customer service was excellent and I got a great car.

Steven Krekeler

Jan 12, 2015

Fusion service was outstanding. Taken care of on a busy Saturday

Mary Wagers

Jan 11, 2015

I HAD THE PROBLEM FIXED ONCE BUT NOT RIGHT I AM VERY PLEASE WITH THE WAY IT WAS FIXED PROPERLY. IT COST ME MORE BECAUSE IT WAS DONE RIGHT. THANK YOU MARY ANN

Bonnie Hansen

Jan 8, 2015

2015 Ford Escape SE 4WD. Couldn't have asked for better service. Thank You. I love my new car!

Thomas Bowers

Jan 8, 2015

Your staff checked us right on upon our arrival. There was a bit of a line up of vehicles, but we didn't have to wait long at all. Then we had a comfortable area in which to wait with beverages, television, and restrooms available. The oil change took about 80 minutes from check in time to when we were on our way out of the lot, but we judged that to be a result of the many vehicles being serviced at the time. Your staff was courteous and friendly.

Chris

Jan 7, 2015

Riley was great. Service was great and fairly quick.

Dennis Lovitt

Jan 7, 2015

service writer was very helpful and friendly. The work was done in a very good and on time.

Janet Bradley

Jan 7, 2015

Great service and great people good experience for me

Sharon S

Jan 7, 2015

Your staff is always very efficient and friendly. I brought our fusion in a day early so that your mechanics could take there time and had my husband pick me up and we where very surprised to have then call us back within an hour and let us know that they already did our oil change and could come back and get it. Thank you for your effiencey.Sharon Southwick

Karen Gable

Jan 6, 2015

After driving a Honda I was pleasantly surprised (actually shocked) at the pricing. I didn't know you could get an oil change for less than $75.00! All the guys were very polite and the service was quick. I'll be back.

Valued Customer B & J Property Management Llc

Jan 6, 2015

Had a questionable battery and they checked and replaced in a timely manner, very satisfied with the service

Charles Johnson

Jan 5, 2015

Escape service was very good! We've bought 4 vehicles from them!

Valued Customer Www Internet Solutions Inc

Jan 5, 2015

Brought my F-150 in for 15,000 mile service. Once completed I received a call that it was ready. When I went in to pick it up I had a hassle-free experience at the cashier. The truck was clean, the seats and mirrors had not been re-adjusted and everything was as I left it. A nice experience compared to some other places where I thought I was in a stranger's vehicle when I picked it up. Thank you for a job well-done.

James Harris

Jan 3, 2015

We have always taken our vehicles to Airport Ford for services because we trust them and have always been treated with respect and everything was always explained to us in detail. When we hit a deer and had to have major repairs. Airport explained what needed to be done and the cost and when it would be finished and everything went exactly as they said and our car looked like brand new, I was amazed!

Ahlam Kohi

Jan 2, 2015

staff were so welcomed and trustful.. loving my car and my parents are in love with it.. Thank you Airport Ford :)

Ashley Williams

Jan 1, 2015

The staff were helpful and polite, however the customer service waiting area was not very inviting. The chairs are not comfortable, especially when you have to wait an hour and fifteen minutes to get your oil changed. I am used to going to dodge dealerships where they have actual furniture like couches and arm chairs in the waiting area, but this dealership only had old office chairs in it.

Gary Poppel

Jan 1, 2015

Took a little longer than expected, but not bad. Maintenance checklist is good feedback, knowing that all was checked. Used a coupon from the mail; every little bit helps. Thanks

Jay Kuchenbuch

Dec 31, 2014

I had a couple questions regarding my situs radio and flicker of my dashboard light, both were answered right on the spot. As always excellent service, friendly staff, clean restroom, clean waiting room. Several employees walked through waiting area while vehicle was getting oil changed, each said hello , great customer servuce. Thank you and I will be back.

Dennis Jenkins

Dec 30, 2014

Some of the best service I've had from any dealership, and I've been to alot of places

Eric from Independence

Dec 29, 2014

Had a less than good experience at my last visit (took 90+ minutes just for an oil change). Also, my sister has her car serviced at Airport Ford and has had lousy service several time.Was very hesitant to go back. However, I have to say I was pleased with the service, was done in a timely manner.The only thing I can complain about, was that I scheduled the service online (which was fine), and it said i was going to get a call or email confirming everything was 'good to go' and I never got a call/email. I had to call to verify everything was okay. Other than that, I had a good experience this time, and will likely take my car back again. Thanks.

Susan Foster

Dec 29, 2014

Mario was wonderful. Very helpful and quick to respond.

Charles Givin

Dec 28, 2014

As always the service at Airport ford is friendly, performed quickly and correctly. They have been servicing my trucks since 2005. That is why I purchased my 2014 F150.

Patty Cooper

Dec 27, 2014

Scott was great. He is always very polite and makes sure the job is done right.

Roger Musk

Dec 26, 2014

always get great service and the staff is very friendly.

Lori Myers

Dec 25, 2014

We boughtan Edge. The service was very good and we love the car

Russell Swinford

Dec 25, 2014

great was in and out quickly, traded my old foucs for a 2014 model that was black in color, the paperwprk took maybe 20 mins

Brett Hay

Dec 24, 2014

I have been in the market for a new truck for over a month, going to different dealers. They didnt seem very honest to say the least. I stopped in airport ford expecting the same, but it was a totally different experience. The salesman was honest and straightforward. They gave me a fair offer for my trade and laid out all the rebates and explained how they work.I will refer anyone looking to buy to airport ford.

Chelsea

Dec 24, 2014

The staff was friendly, they got my car in and out in a short amount of time. Loved them

Krista Brummette

Dec 23, 2014

Everyone was wonderful, could not have asked for a better experience.

Stephen Zinser

Dec 23, 2014

I have always been pleased with Airport Ford from the time I bought my Mustang from Tom and the service I have received for the last 6 years! Thanks! Steve

Brh

Dec 22, 2014

I just purchased my first new vehicle at airport ford in florence ky. I have never been able to say in the past that I felt good about such a large purchase until now. Dealing with other large dealers in the area was shady at best. They hit me upfront with a good amount for my trade-in, which was very fair. I would highly recommend them to anyone looking to purchase a vehicle.Thanks againBRH

Charla White

Dec 20, 2014

The dealership has experienced salesmen who are not high pressure and are very helpful. It was a pleasant buying experience. I would highly recommend this dealership for new or used vehicles.

Carol Koch

Dec 19, 2014

Service is always professional, WAIT TIME is my only complaint, improvement needed.

Donald Caldwell

Dec 19, 2014

Always a great job in your service dept no complaints at all

Judy Bodwell

Dec 19, 2014

The routine maintenance was performed quickly and correctly. The service staff was courteous and professional. I was given a vehicle to use for Christmas shopping at the nearby mall while my car was serviced. I also got an instructional review of my sync system.

Valued Customer Berling Homes Inc

Dec 19, 2014

body shop repair--everything went well---the repair is not noticeable

Wilma Cooper

Dec 19, 2014

Very nice staff. Will return for future service and again if I need a new car.

Anita Hacker

Dec 18, 2014

The service has always been good. The service people are very congenial. I like doing business with the airport ford crew.

Insight Automation Inc

Dec 18, 2014

Dropped off my 2012 F-150 at 8:00 AM for its 30,000 mile service. Service manager told me it would be ready by noon and he would call me when it was finished. I was notified before noon of the service completion and was told that the price is less than quoted because my filters were in great shape and did not need service as recommended. I picked-up my F-150 on time and under budget. Thanks Airport Ford.

Thomas Hall

Dec 18, 2014

Great job Airport Ford. I bought 2009 Toyota Camry and I love it.

Mariah Mains

Dec 17, 2014

I received an oil change. It was done in a timely manner. I am very pleased.

Richard Mcfarland

Dec 17, 2014

Fixed my vehicle in a timely manner.Very nice service staff.

Avery Adams

Dec 16, 2014

the service was outstanding, vehicle was making a scary noise on front wheel, the Service dept got it in, made diagnosis and fixed in less than 2 days (actual time was one day). Airport Fords service dept is head and tails above others. Adam the service manager was attentive and listened to problem, and cost was 99.9% of estimate, and I notice he treats all customers like they are family, very commendable. the repairs were done quickly and efficiently, and did not break the bank. From drop off to payout... everyone is exceptional!

John Lewis

Dec 16, 2014

Great overall experience. I was very happy with the level of service.

Beta Dickerson

Dec 13, 2014

Ford Fusion service was great. Got in on time and service desk men are great. Always friendly and very helpful.

Forest Chandler

Dec 13, 2014

This was for a recall on my 2014 Ford Connect Van. The service was taken care of promptly. I have always received great service on my vehicles at Airport Ford.

Bethanie Gelement

Dec 12, 2014

Thank you so much for being kind and easy to work with. I know if I have a problem you'll do your best to resolve it and treat us like family! Thank you!

Tyann Haggard

Dec 12, 2014

Adam makes everyone feel comfortable and my service was done in a timely manner.

David England

Dec 11, 2014

Dropped off my truck & it was ready when promised. I purchased this truck from Airport Ford, great service & it was quick . I got the truck I wanted for less than I expected price wise. When I received a recall notice I called & was able to get serviced right away . The service crew was quick met all my expections.

Linda Thompson

Dec 11, 2014

Ordered and purchased Ford Fusion Titanium. Sort of knew what we wanted going in, so Dave Hiatt, our salesman was able to help us key in on the advantages, features, etc. pretty quickly. No waste of time roaming around a lot, listening to stupid jokes, that kind of "suck up" did not exist. BTW, the facility was spotless - very nice.

Patricia Baker

Dec 11, 2014

Always receive excellent service at Airport Ford. Bring a car and truck for maintenance.

Ray Crabtree

Dec 11, 2014

Very pleased that's why we come back. The salesman Mr. Maxwell was very good at his job he knew the car and could answer all our questions. We recommend him to anyone who want to buy a car...

Thomas Hall

Dec 11, 2014

I went to Airport Ford looking for a used car. I wound up getting a 2009 Toyota Camry. My salesperson showed me the car and it was perfect. He was very helpful and friendly and I will go back to buy another vehicle.

Thomas Ross

Dec 11, 2014

Great service and personal attention for the first 5,000 mile oil change and service on our 2014 F-150.

Roger Musk

Dec 8, 2014

took car in to have seat fixed that is under warranty the staff was very friendly and seat was taken car of they are always very friendly to us when we go in for oil change or any other problem we may have.

Pearl Anderson

Dec 6, 2014

Your service excellence superceded our expectations. We are extremely grateful to have done businesses with you. Special thanks to David.

Sherri Rosenacker

Dec 4, 2014

Riley was awesome. Airport Ford customers for life!!!!!!!!!!

Sherri Rosenacker

Dec 3, 2014

bought a 2014 Ford Focus, love the car, had a great experience. Riley was an awesome sales person!!!

Carol Hiatt

Dec 2, 2014

Purchased car from Airport Ford and had all service done there. Have been very pleased

John Dunhoft

Dec 2, 2014

I am a repeat customer since 1983 will go nowhere else except Airport Ford and Mr. Tom Brinker and his staff have always treated me with respect along witht he service department. JD

Jon Arthur

Dec 2, 2014

Everything was great and professionally done and was fixed extremely quickly :)

Katherine Weiss

Dec 2, 2014

I purchased a 2014 Ford Focus and the service was great. The deal was good, and Doug, who helped me, was open about discussing all of the finance/lease options as well as all the prices and incentives of the car.

Margaret Federmann

Dec 2, 2014

We stopped in to pick up a $4 part for our 2008 Escape and went into the showroom to say hi to our friend Dave Hiatt. After just a few minutes Dave had us sitting in a new Escape which we loved. My husband gave him a price, they dealt a little, he found a white one an hour away and we picked it up the next day. It was that easy! Dave came in on his day off to give us 90 minutes of lessons. The entire experience was pleasant and I never felt pressured. A week earlier we were at a Ford dealer in Harrison and walked away due to the high pressure salesman. We'll continue to use Airport Ford for our future sales and service. By telling our funny story, our friends and family know to come to Airport Ford as well. Merry Christmas!

RFO14

Dec 2, 2014

Airport Ford was prompt and got the job done without any issues.

Kelly Engelbrecht

Dec 1, 2014

Purchased a 2014 Edge Limited. Transaction was very simple. Excellent service from sales rep and sales manager.

Michael Chaney

Dec 1, 2014

Was taken care of in a timely and professional manner. Staff is alwaysvery helpful.

Terry Hatton

Dec 1, 2014

You truly care & outside looking in you look like a local family owned company that cares about the customer

William King

Nov 30, 2014

We could not be happier with our new F-150 truck!!! Joe Ghant was everything a salesman should be, helpful, informatve, thoughtful and a dozen more! We are telling everyone we know about Airport Ford. Thank you for providing such a wonderful sales experience:) William and Dorothy King

William Curee

Nov 28, 2014

I recently purchased a new 2015 escape from airport ford. Doug Maxwell was very helpful in answering my questions and helping me find the vehicle that was a perfect fit for my family. Everyone at airport ford was extremely helpful and made my purchase an excellent experience.

Douglas Rich

Nov 26, 2014

The people were courteous and very helpful. They my car had in and out within a reasonable amount of time.

Ken Smith Jr

Nov 26, 2014

Purchased 2015 Ford Fusion Salesman (David Hiatt - Airport Ford - Florence, KY) very friendly, answered all questionsWould definitely recommend to others. Facilities could use an update: lounge area, restrooms, etc.

Richard Hall

Nov 25, 2014

Staff is great . Everyone is very nice and helpful . Now if they could fix the transmission for good I would probably purchase another Ford

Elaine Yoder

Nov 24, 2014

no experience at the dealership only at the repair center

Alvin Bartlett

Nov 22, 2014

Oil change...........................................no issues

Gerald Blenke

Nov 22, 2014

The service people that I dealt with were Great! My only problem was that it took two hours to get an oil change in a Ford truck F150. Maybe you need some type of quick lane for service like I had done. Also, he truck has only 2400 miles on it but I have had to go in and get three oil changes already. That is a waste of oil. I feel like telling them to save the oil that is coming out so I can use it in another vehicle because it is certainly not bad. This is not my daily driver but your maintenance is set up for daily drivers. Perhaps Ford should take a look at their requirement.

Mark Leming

Nov 22, 2014

As always, Airport Ford does a fine, professional service. Mario keeps things running smooth. Very happy with Airport Ford, sales and service.

Carolyn Hurst

Nov 21, 2014

Love the people and service is excellent. The process was easy and met our price that we have

John Schroth

Nov 21, 2014

The service seemed to have taken longer than usual.As long as I am assured of a complete and through service and not a hit and miss.

Timothy Finan

Nov 21, 2014

Always takes care of my F-150 and my wifes escape, i wouldn't look for any place to have work done.

Alex Morrison

Nov 20, 2014

The staff is great and they always add a personal touch to my service. Wait time it fairly low and they have always done a good job.

Angie Ryan

Nov 20, 2014

I purchased a 2015 Ford Explorer at Airport Ford in Florence, KY. I am extremely happy with the service I received from Zach and the rest of the guys. I would absolutely recommend them to my friends and family.

Steven Weaver

Nov 19, 2014

All was good, bought a cheap car but treaty nice. Thanks!

Beth Landwehr

Nov 17, 2014

Oil change and new tires. Allison and Mario were very helpful. Allison told us about Ford Credit & applications. Mario suggested best tires for our Escape plus had someone drive me home since leaving car overnight.

Robert Wolnitzek

Nov 17, 2014

THE STAFF WAS GREAT MARIO WAS VERY ATTENTIVE TO THE ISSUES I HAD, AND TOOK CARE OF IT, ALONG WITH 20,000 CHECK-UP. THANK'S ALL ROBERT WOLNITZEK (WALLY)

Carol Turk

Nov 14, 2014

Ever since Chris Kruetzkamp became our service rep, we have been thrilled with Airport Ford. While service was good in the past, the former rep had us on the verge of finding another dealer. The former guy never told us what work was done, what might need looked at in the future, or even said hello. In fact, he was actually passive-aggressive. Thanks to Chris, we are now very happy with Airport Ford, and no, we didn't know him from the man in the moon until he started working with us to keep our Escape running great.

Richard Marinos

Nov 14, 2014

Dave Hyatt was top notch all the way through the process. No games, gimmicks or lies, unlike the other 6 dealerships I went to. He stood by his word and it was obvious that that is how the dealership is run.

Vicki Johnson

Nov 14, 2014

Mario always does a great job of working with us on scheduling repairs and concerns.

Kyle Rais

Nov 13, 2014

Service team was able to get me a new oil cap since the oil cap was missing on my vehicle and changed my oil quickly and efficiently.

Tom Vonhandorf

Nov 13, 2014

I had an oil change done, I have the oil change club. Great job as always,with the inspection sheet filled out.

Amy Roberts

Nov 12, 2014

Service was great. Staff was as usual very helpful.

Ashley Bonno

Nov 12, 2014

I purchased a 2014 Ford Focus and I absolutely LOVE it. The staff was exceptional and went out of their way to get me into a vehicle even with no credit. I look forward to doing business with Airport Ford in the future.

Maria Wise

Nov 12, 2014

David Hiatt was amazing throughout the entire process. I went in thinking about getting a focus but changed my kind quickly and Dave was super patient in explaining all makes and models and letting me see whatever car I wanted. Ultimately I decided on the 2015 fusion and I couldn't be happier. As a first time new car owner this process would've been impossible without all of Dave's help!!

Michael Delaney

Nov 12, 2014

Dave Hiatt made it painless. This was the first time I've financed a vehicle purchase since the first one I bought when my dad co-signed the loan for me. Even that part was, more or less, painless. The new Mustang is absolutely stunning and is getting a lot of looks in Houston. True story - I had one guy come up to me and was asking if that was the new Bentley! I don't even know what a Bentley looks like.My first car was a 1965 black Mustang and I had decided that my last car was going to be a black Mustang. Well, as they say, timing is everything!

Deborah Furnier

Nov 11, 2014

2014 Ford Fusion. The staff very friendly and helpful.

Ford guy

Nov 11, 2014

Experience was great. I went in to purchase a base model edge. Reilly was my sales associate. He was awesome. He went over numbers on paper with me and I realized that an edge was just more money than I wanted to spend. Other ford stores just gave me "it will be around" this price. We test drove an escape and I just didn't like it. I knew I liked fusions so we went to check those out. On our way there he also mentioned a Taurus SEL that was on incentive. Taurus I thought would be too expensive. Price was great on it. Looked stunning, it had the nice wheels and had just enough bells and whistles and within my budget. We never made it to the fusions I test drove the Taurus SEL and it was amazing. Reilly was a stand up sales guy. I will be a customer of airport ford for a long time. I also appreciated the fact that you work with banks not just ford credit. My payment is less because if that.

TR

Nov 11, 2014

Doug Maxwell was fantastic. He was a true professional. Knowledgeable, patient, responsive, accessible, and polite. As long as the Fusion works out, I'm very likely to return for my family's next vehicle.

Susan Foster

Nov 9, 2014

Quick in, quick out...just the way we like it! Guys at Service Desk and Cashier are great. Wish they had 20 more just like them. Answering the phone can sometimes be a little longer than it should, but that's because they are so good at what they do!

Laura Blair

Nov 8, 2014

Service on my 2013 seem good. I did not receive the page with the tech's finding and recommendations like I usually receive and no one reviewed anything about my vehicle with me. Mario and Allison were both very nice.

Pam Neace

Nov 8, 2014

They got me in to change my oil after I Had forgot to make an appointment earlier in the week.

Lora Campbell

Nov 6, 2014

Ford F-150 STX. Riley Foster was a great and friendly salesperson

Valued Customer Steele'S Hometown Tire And Aut

Nov 6, 2014

Treated the way you want to be treated when making a New vehicle purchaseAsked for best deal and got it without running back in forth to finance and salesmanThat's the way it should be very nice. The only thing I was not satisfied with is the cleaning of the front windshield. They left streaks hard to see out of in the evening. That was minor but could do a better job on the windshield. All in all very pleased with my experience. From one business owner to another it is always good to hear the positives. Thank YouJohn SteeleSteele's Hometown Tire & Auto Service

Kim Holthaus

Nov 5, 2014

I get was somewhat disappointed when attempting to get a quote for 4 new tires. I called twice and left 2 different messages wth 2 different service personnel. Neither one of them returned with a quote. I was however successful when I reached Adam M. who was able to research my tire needs and call me back with the desired quote. Adam always goes the extra distance to provide complete customer service. He even went so far as to complete the tire rebate for me!

James Donahue

Nov 4, 2014

My transmission went out and it was under warranty, they kept me updated on progress and even helped me with a rental car. Chris (Airport Ford) was very experienced and was nice to work with.

Jason Holbrook

Nov 4, 2014

We had to bring our Ford Focus in for transmission work. The staff was friendly and helpful. Everything turned out well and we are satisfied with the work that Airport Ford.

Phyllis Anderson

Nov 4, 2014

Staff was great! Service done in a timely manner.

Rodney Bolin

Nov 4, 2014

Always enjoy dealing with Dave in sales and Jeff in finance is the best

William Saunders

Nov 4, 2014

the sales man Jeff Huber was a great guy to talk to and he did help me outto pick out the right car that I needed. I got a 2008 ford escape and I like it . I know its not brand new but it does the same thing for me .and my next car will be from AIRPORT FORD THANKS BILL SAUNDERS

Roger Tarvin

Nov 3, 2014

I always bring my car to Airport Ford for service.

Lora Campbell

Oct 30, 2014

Riley Foster was a great sales person. He taught me all about my F150 and it's features.

Orrin Haberman

Oct 30, 2014

everything went as expected, cost more than I anticipated but is ok

Gary Poppel

Oct 29, 2014

On time start and finish, courteous, helpful advice.

Consumer in KY

Oct 28, 2014

SERVICE: Staff were great, waiting area was clean, overall great experience. Waiting area could be updated BUYING PROCESS: Sales guys were not interested in selling a car, would not search to locate a particular vehicle for me. Had to elsewhere to buy a car, pity!

Tara Sturgill

Oct 28, 2014

I had missed a previous appointment due to work obligations and just stopped into the Airport Ford dealer to see if I could get an appointment prior to a trip I had planned that weekend. I was over on my mileage and needed service before making my family trip. A Service Representative found an appointment for me the next day, and I was able to get my oil changed and make it to my destination. The service that day was relatively slow (hence my score of 4 rather than the usual 5), in comparison to the usual wait time, but I couldn't be upset considering I needed the oil change, and I was given an appointment the next day from when I tried to schedule it. Always great service, I think the service department was just rather busy that day.

Brian Currier

Oct 26, 2014

Did a great job just took a long time a little over two hours to get my oil changed , I had an appointment that I made a week ahead of time!! THANK YOU

Lynne Moore

Oct 26, 2014

Always easy to contact/make an appointment for service. I was in and out this time within an hour which was nice! My only "slight" issue would be that when the young man brought me my service slip to take to the cashier, he didn't go over anything with me like the guys usually would do. Obviously, I can look and my service slip to see everything, but it is always nicer to have someone go over it with you!

Barbara Eastwood

Oct 24, 2014

Service (Chris) was extremely helpful! Battery replacement.

Amy Fuller

Oct 23, 2014

Salesman sold the car well and was very help explaining how it all worked.

Gregory Carstens

Oct 23, 2014

y appt. was for 1pm & I came in about 9:30 ,AM. Mario & Adam worked me in & I was out by 10:45.

James Harris

Oct 23, 2014

we took our escape in to be repaired and was given an estimate and explained what would be done and how much it would be and it was exactly what they said. it was done on time and looked like new.

Joyce Mann

Oct 23, 2014

The staff were very considerate and friendly. Our salesman was very well informed and could answer any question we had. We were treated very fairly. We will return in the future if we need to make any more purchases of a Ford product.

Avery Adams

Oct 22, 2014

dropped of in AM picked up in PM, got a call in between all done. recieved and noted any potential problems. excellent service

Betsy G.

Oct 22, 2014

We get our Escape serviced regularly at this location. The people are always helpful and friendly and we are out and on the road again quickly.

Cynthia Snyder

Oct 21, 2014

Good. 5000 mile check on my carDropped off early and was done by 5 pm. Did not make apptointment as only day off. Asked if would be done that day and told yea

Richard Wagar

Oct 21, 2014

I had cruise control installed and I am satisfied with the work. I also reported some potential problems with my transmission (which had been service once before). The transmission was checked and it was reported to me that yes, I was experiencing symptoms but that they were not yet at a level that required, or warranted, service. So, somewhere down the road I guess I will be bringing my Focus in again and responding to another survey.

Ryan Rowley

Oct 21, 2014

I was actually extremely impressed with how quickly I was in and out. Everything went very smoothly.

Bob Dogge

Oct 20, 2014

Every thing was taken care of timely. The4 GPS is still not working perfectly, but is better.

Suzanne Porter

Oct 17, 2014

Jim was very knowledgeable and helpful! He made the buying process simple.

Gregory Leach

Oct 16, 2014

Chris and Mario are great they very helpful. the workmanship of the staff has earned our repeat business.

Robert Rose

Oct 16, 2014

We bought a 2013 ford edge and the staff worked with us much better than any other dealership.

Tamara Robinson

Oct 16, 2014

Great experience. Riley Foster was very accommodating and did an excellent job. Would definitely recommend him to someone else looking to purchase a vehicle.

Brian Birch

Oct 15, 2014

Purchased a 2012 Ford Edge. Salesperson was very knowledgeable and helpful. Showed me several vehicles and made me a good deal.

Cecile Hugle

Oct 15, 2014

Jim Grefer happened to be out on the lot when we arrived and asked if he could help us. I knew what I was looking for and he immediately took me to look at an Escape. While waiting for the model I needed to come back from being fueled, he showed me a top of the line Escape just to let me see the inside of the car. It was nice, but more than I wanted and needed and he did not pressure me at all to consider this model. The car I wanted came out and we went for a test drive and I loved the handling and the cockpit layout. When we came to get the car, the finance person was also helpful. He was very clear and concise with explanations. My husband and I were very pleased.Mr. Grefer connected the Bluetooth on my phone to the car and gave detailed explanation on how it worked. I actually had to come back to complete the upload because my phone ran out of power during the process. He made sure all my questions about the car were addressed and encouraged me to call him with any more questions that might arise.

Kimberly Bleser

Oct 15, 2014

They are always professional and prompt when we take our cars there

James Halloran

Oct 14, 2014

I took my f-150 in for an oil change and was done in great time... Thanks airport ford!

Karol Lane

Oct 14, 2014

I wish we were quoted a repair price - before work was started - that is what we had asked, Happy that they found the problem .

Gary Lucas

Oct 13, 2014

Good job. If only Airport Ford could build the cars and keep them rust free it would be great.

Katelyn Garrison

Oct 13, 2014

I purchased a ford escape and I love my car!!! It is safe and reliable! Jeff White was very kind, helpful and professional!

Steven Krekeler

Oct 10, 2014

Saturday service hours are great and very convenient. I when in early and had the oil change and "works" done in less than an hour

Gary Anderson

Oct 9, 2014

1998 Ford Explorer. Airport Ford is the only service I use for maintenance and repairs. Always satisfied.

Jerry Wooten

Oct 9, 2014

Everything was great.Your service staff was wounderful.Mario is the bestof the best.

Karen Rich

Oct 9, 2014

Service desk always helpful. Very courteous They are able to answer all my questions.

Ray Crabtree

Oct 9, 2014

Very pleased with the salesman, service, and quality Ford continues to make it better.,

Tammy Wilson

Oct 9, 2014

First time bringing in my car for service. Quick and painless, my car was ready as promised.

Tara Bates

Oct 9, 2014

Service was fast and complete!!! Staff is wonderful!!!

Margie Sebring

Oct 8, 2014

I dropped my car of this morning and it was ready by noon - which was perfect. Decent cost for work performed. Asked for an estimate to pull out a dent but it was outrageous. Other than that I'm a happy camper.

Valued Customer Jks Llc

Oct 8, 2014

Service department very difficult to deal with. on line scheduling is a fiasco.

Patricia Slater

Oct 7, 2014

We did not feel pressured, a good experience. The salesperson was congenial, pleasant to be with. There was no haggling about prices.

Steffany Walls

Oct 6, 2014

I purchased a 2012 Ford escape. I didn't feel as though I was just another sale, I felt as though they get finely cared about my happiness. The staff was great!

Mary Foster

Oct 4, 2014

When I called to make a service appointment I was put on hold for over 7 minutes. When the gentleman came back on the line he did not apologize for keeping me waiting.When I brought my car in, Mario helped me. I see him just about every time I come in and he has always been pretty nice.The customer waiting area is awful. The chairs are dirty and uncomfortable, and the room is depressing. This area is in need of an upgrade, or at least a major scrubbing.If you could tell me where my car is after I pay for the service, I would really appreciate it. Then I would not have to spend 5 minutes walking around the parking lot looking for it.

Roger Rolfes

Oct 3, 2014

Explorer great service. The staff helpful as always.

Marcus Camacho

Oct 2, 2014

I purchased a 2015 Ford Taurus. The service was excellent. The staff made sure the proper vehicle was found.

Carolyn Calvert

Oct 1, 2014

Thus far has been a very good experience. No complaints, staff has always been friendly and courteous.

Cindy L.

Oct 1, 2014

The staff could not been any more helpful and professional! Really was a great experience! Would highly recommend!

Cleta Mitchell

Oct 1, 2014

Everyone was very friendly. Service was performed well and in a timely manner.

Judy Vogt

Oct 1, 2014

Body Shop service was great. Car repaired in very timely manner. Staff was professional.

Phillip Ritter

Oct 1, 2014

We enjoyed the experience. Doug was easy to work. We came needing repairs. Best option was a new car. Very pleased with outcome.

Clayton Siereveld

Sep 30, 2014

Salesman Riley Foster, went above and beyond the call to make sure that the sales transaction was as seamless as possible.

Kris Zmurk

Sep 30, 2014

Very helpful and accomadating. Will be bringing our other vehicle up soon.

Linda Boston Richter

Sep 30, 2014

The battery had died in my 2012 Fusion which I found not to my liking since I feel that Ford products should be of better quality. I am a loyal Ford owner and other than normal wear and tear items have never questioned Ford parts but to have purchased my vehicle brand new in 2012 and to have the battery last just a little over 2 years is appalling. However I don't blame Airport Ford I do feel I should have gotten a new battery free of charge but I didn't. As for the service it was as always great. I had taken it in for the battery early in the morning and since my regular maintenance had been scheduled for October 4th they went ahead and took care of it. Chris and the staff (mechanics included) are always there to recommend and help.

Lois Best

Sep 30, 2014

Very efficient with friendly and courteous employees.

Phillip Ritter

Sep 30, 2014

Doug was very professional and made it very easy for busy people to buy a car. This is our 3rd new car since 2000 from Ford! Guess that says it all. Thanks Doug for your help and knowledge.

Roger Campbell

Sep 30, 2014

As you can tell from your records, this was not my first time purchasing from Airport Ford. I have always found your staff exceptionally well qualified, friendly and helpful. I am pleased with my Expedition, and will refer any of my friends who are looking for an automobile to Airport Ford.

Steven Hoersting

Sep 30, 2014

Ford Fusion. As always, my buying experience was not only enjoyable but it was fun. All details were perfect, delivery excellent, car looked great, paperwork ready and explained perfectly. I would recommend anyone buying a car or truck to go to Joe at Airport Ford. Thank you for the wonderful car and service that made me feel special.

David Romito

Sep 29, 2014

Vehicle - 2014 Focus. Good service. No complaints. Only took about 1 hour start to finish.

Kurt Kuhl

Sep 29, 2014

needed The Works package done on my 2008 Ford Fusion. Was on tight schedule and they were able to get me finished up in plenty of time to make my appointment.

Gregory Burklo

Sep 27, 2014

Everything was great. Service was great. I am curious about a recall on Ford Escape air bags. I am wondering if my 2014 is one that was recalled?

James Avery

Sep 27, 2014

I purchased a 2014 Ford Focus and Joe Ghany ( our salesman ) is the main reason that I bought the 2014 Ford Focus. I teamed up with a great car and a great salesman and I am completely satisfied with everything.

Frank Hlebak

Sep 26, 2014

I had been looking for a new car, joe was very knowledgable and helpful, he helped make the process an enjoyable one.

Nancy Steffen

Sep 26, 2014

Our salesman went above and beyond to find the vehicle we wanted in the color we wanted. He was friendly but not overbearing, professional, thorough and delivered exactly what we wanted in a very short time frame. Our experience was great. The man who arranged our financing was also very professional, friendly and very thorough in explaining all details of our financing, plus the benefits of the extended warranty, which we did purchase. This is the 2nd new vehicle we've purchased from Airport Ford and the only Ford dealership we will deal with. I will recommend friends and family to this facility due to the experience we've had and will definitely buy here again. Great customer service is the best selling feature a company can have and Airport Ford is the very best!

Robert Herman

Sep 26, 2014

Time in and out for service was very good.. Cost was as quoted and service took less time .

Kathleen Lockard

Sep 25, 2014

Purchased Escape ... the salesman was a pleasure to work with.

Kerry Eisen

Sep 25, 2014

The overall experience was great, Mario Roberts is a great guy to deal with, he's the type of service guy that keeps me coming back.

Rory Moser

Sep 25, 2014

I purchased a 2014 Ford Escape SE. The experience was painless. The dealer was EXTREMELY knowledgeable about the car and even helped me sync my phone to the myfordtouch system. He then taught me all about using the system so that I left feeling confident in all the technology my new car had to offer. I could not be happier with my car. On the finance side of my buying experience I was met with the most painless credit system I have ever experienced. He convinced me to buy the extended warranty and made a very compelling case to do so. He was friendly, knowledgeable, and efficient. Overall these employees are the reason I will always buy my cars from airport ford.

Amber Stanton

Sep 24, 2014

Service was fine, however the timing of service was not so great. I don't see the point in making an appointment, dropping off my car early in the morning (8:30), only to receive a call at 3:30 saying my car had still not be serviced and to ask when I really needed it done by. I know things get busy but if it takes me until 4:30 - 5 just to hopefully get my car back for an oil change, I may go elsewhere.

James Avery

Sep 24, 2014

I purchased a 2014 Ford Focus from Joe Ghany who has to be the best salesman in the business !! I have known Joe Ghany for many years and I trust him to give me the best deal possible.

John Dunhoft

Sep 24, 2014

I have been a loyal Airport Ford customer for a very long time goes back to 1982 when I bought a 1982 Ford Thunderbird. I have been pleased with all 3 cars that I have bought and have always been treated great. I have also been treated great by service department and everyone I run into in the Ford Family. My new purchase is a Ford Fusion SE and so far I am loving it, just trying to get used to all the electronics with the car. Like a new toy at Christmas. As for the way I was treated this time no different than the past professional and curious by all.

Karen Fleckinger

Sep 24, 2014

I Forgot to add to the last survey I had just written that we are scheduled to have service for an additional recall Thursday, 9/25/2014. They said that it would be an all day repair. They told us that we wouldn't be able to get a rental. Since we only have one vehicle, this does create a problem for my wife and me. I hope you reconsider and let us have a rental car, please.Thank You!!! Larry and Karen Fleckinger

Joseph Evans

Sep 23, 2014

Thank you for your service, it was appreciated and so far everything is running great.

Justin Hue

Sep 23, 2014

Recall work was ton in half the quoted time. Thanks

Sherry Girdler

Sep 23, 2014

The dealership was very nice, clean, squared away. The staff was very polite and even bought us lunch! The vehicle that I purchased has thus far been very reliable with no problems at all!

Wendell Shuler

Sep 23, 2014

have a 2014 fusion brought it in for its' first oil changes we have the oil change club membershipso we bring them in for their service

Denise Bennett

Sep 19, 2014

You guys do a very good job servicing my car. I really appreciate it!

Jerome Schaeper Jr

Sep 19, 2014

Ever since I bought my 2010 Ford Fusion at Airport Ford,new in June 2010, I've taken it back there for 100% of the servicing. Always a friendly and helpful staff. No reason to go anywhere else.

Michelle Kirkendall

Sep 19, 2014

.my SUV was brought in for service to fix a couple recalls. The service was fast and everyone involved was nice.

Amanda Noble

Sep 18, 2014

I purchased a red ford focus and I am absolutely IN LOVE with my car!!! All of the staff were VERY friendly and helpful in making my purchase of my beautiful new car. I definitely will recommend you guys to all my family and friends!!! thanks again!!!

Kathleen Ritter

Sep 18, 2014

I was able to get my Focus scheduled for service quickly even though it was on short notice. Staff was courteous and helpful and the wait was short. I am very satified with the service from Airport Ford.

Miriam Dunavan

Sep 17, 2014

escape 2014,good,good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pam Neace

Sep 17, 2014

We bought 2 focuses and I thought the sales people did everything they could to get us a good deal

Ed Hidden

Sep 16, 2014

Chris and the staff always do a great job. The service is right on and complete.

Robert Johnson

Sep 16, 2014

Service work was done as scheduled, have a good relationship with Mario Roberto. Made arrangements for warranty coverage for another vehicle.

Gregory Leach

Sep 15, 2014

the work was finished on time when they said it would be and the problems are fixed. they also got the price down on the parts because of the amount of work.

Jeff Myers

Sep 12, 2014

Was just a recall on my Fusion all weather mats. The parts department didn't call me when the new mats arrived, but wasn't any big deal. This way was able to stop by and check on them when I had time after a couple of weeks. But have the new mats and they look great! A God send actually, as my old drivers mat was shot and coming apart. Thanks for taking care of this.

Pam Neace

Sep 12, 2014

They did everything they could to get the deal done

Robert Otte

Sep 12, 2014

They were quick to get me in and the car was done by the time I specified. They were great!

Thomas Smith

Sep 12, 2014

THIS IS THE THIRD TRUCK I PURCHASED FROM AIRPORT SO YOU COULD SAY THAT I AM LOYAL CUSTOMER. THEY ARE GREAT TO DEAL WITH AND TREAT YOU RIGHT. JOE IS VERY FRIENDLY AND EASY TO DEAL WITH.YOU KNOW I WILL BE BACK .

Larry Pranger

Sep 11, 2014

Although it was routine maintenance everything was finished in a quick and efficient manner.

Brenda Strong

Sep 10, 2014

Chris did a Great job with the service of my 2008 Ford Taurus. I felt my van would safely get to North Carolina during the Labor Day weekend with no car problems. It did!!! A wonderful trip to see my Marine Grandson Ben graduate from Combat Training at Camp Geiger. Now he is at Twentynine Palms, California. I won`t need to have the van service, I am taking a plane!! But I will return to Airport Ford in the future.

Wayne Johnson

Sep 10, 2014

2014 F-150 and 2014 Escape. The salesman David was great!!!! can't say enough good things about him. He was very helpful and knowledgeable about all the rebates that were available to us.

Sherry Bartlett

Sep 9, 2014

Very friendly and nice. Explained everything very well. Would like to thank you for all your help.

Valued Customer Inland Marine Service inc

Sep 9, 2014

I like Airport Ford and will continue to use them.

William Mccarthy

Sep 8, 2014

Very good Service Manager. He made sure I understood what was done and answered all my questions.

Ashle Clemons

Sep 7, 2014

My husband and I went to this dealership twice and both times absolutely no one came out to help us. The first time we drove around the lot, stopped and looked at a few cars on the lot, and then when no one helped us we left. The second time we walked around 3/4 of the lot and again no one helped us so we left. We were very interested in a Fusion and now they will never get our business or money and we will tell everyone about our experiences there.

Angela Burch

Sep 6, 2014

Our salesman was the best. He made it just like old times when customers where treated like an important part of a business. I am still talking about him to this day to everyone I come across. My husband and I had one of the greatest purchasing experiences that we have had in many years.

Dennis Lovitt

Sep 5, 2014

I purchased a 2014 fusion. Doug answered all my question and Jeff made the financing very easy.

Lisa Snyder

Sep 5, 2014

Chris fit me in to have the rear brake light replaced on a Thursday afternoon. There was no charge since it was under warranty. Very much appreciated the quick response time.

Mariah

Sep 5, 2014

Fast service & very friendly. I would definitely service again at Airport Ford.

Michael Mcpherson

Sep 5, 2014

I have purchased many vehicles during my life and this particular purchase was far and away the most pleasing and pleasant. Would highly recommend this dealership to anyone looking at a new vehicle purchase.

Mary Ellen Hackman

Sep 3, 2014

I have an extended warranty on my 07 Ford Focus, and I find that the service is always prompt, thorough, and explained well. The service department "goes the extra mile"

Mary Trafton

Sep 3, 2014

Service was very fast. 30 minutes in and out. 2012 fusion

Phyllis Boles

Sep 3, 2014

I have been bring my auto back for oil changes since I brought it there, but this time there was a recall and I had a coupon for 10% off a oil change. This oil changed cost more then when I had to pay full price. I sat in by car waiting for someone to pick me up that morning and was walked right pass two or three times by the service personal and they didn't say hi or can I help you they wouldn't even look at me. I am really concerned if all the checks were really done. The wipers were marked off good and they are not. Not that I had the money to get them at the time, but it makes me really feel uncomfortable about the more important checks.

Roger Long

Sep 3, 2014

F-150Excellent service from Dave Hyatt again. This is our third purchase from Dave. We trust him and are always pleased with the service.

Tony

Sep 3, 2014

Hard to get ahold of people in service, seems a little unorganized didn't have a rental car setup up for me the first time so I had to make a another trip there, other then customer service not being so great they did do a good job with get the repairs done

James Moore

Sep 2, 2014

Scott:I have been coming to Airport Ford for service on my Taurus for many years now. Once again, Mario and the mechanic assigned to service my car did an outstanding job. They listened carefully to the symptoms as I explained them, asked great questions, and did a great job diagnosing and then fixing the problem. Thank you,Jim

Sherry Hoffman

Sep 2, 2014

Easy scheduling for oil change. Easy drop off and pick up. Friendly employees. Please tell them THANK YOU!

Susan Duncan

Sep 2, 2014

all the staff in service department is very nice and helpful, even though it always seems very, very under staffed. takes waaay to long to get an appointment and waaaay too long to get work done,

Edwin Flamme

Sep 1, 2014

Friendly no pressure found a car that suited my needs.

Kenneth Hoffman

Aug 31, 2014

2013 Fusion. Hood release lever assembly broke away from mount under dash on front sidewall. Customer Service Advisor Mario Roberto made an immediate brief inspection, set up my appointment for the following week as my work schedule prevented leaving the car overnight as he had first suggested since it was already late in the afternoon. The following week Mario remembered who I was and what was wrong with the car without even looking it up! It was taken care of in a very timely manner. Mario has always been there for me over the years whenever a problem came up or if I had a question. He is extremely knowledgeable, always friendly and eager to help. Airport Ford is very lucky to have Mario dealing with their many customers. The Fusion is the 7th new vehicle I purchased at Airport Ford over the years because they have employees like Mario Roberto, never too busy to give the customer his personal attention and extremely competent advice. Thank you Mario.Ken Hoffman

Dianne Bressler

Aug 29, 2014

Tom Brinker, the owner helped me to order my Escape. It came in on time and the car is exactly what I ordered. Riley Foster did a great job in showing me all the features that the car had to offer.

Matthew Green

Aug 29, 2014

As usual, the overall experience was very, very positive. The Escape is the 6th vehicle we have purchased from Joe Ghany and every time it gets even easier! We will certainly be coming back for vehicles 7 through ....

Peter Schwaller

Aug 29, 2014

Quick and very good service.

Gary Poppel

Aug 28, 2014

Purchased a Fusion. Service was great. Staff was patient in answering questions and had the answers.

John Rossi

Aug 28, 2014

I am a "Airport ford" new car purchaser, and intend to keep my 2014 Taurus for quite some time. Service is important to me. So far, My first experience with the service dept,and personnel has been excellent. As I continue operate and put mileage on this excellent vehicle, I hope to receive the same experience with service and personnel. Thank you! I feel satisfied,

Robert Wise

Aug 28, 2014

The service was fine except we did have to wait about a half an hour before they started on our car. Our appointment was at 10:00 AM and it was after 10:30 when they they took it back for service.

Robert Herman

Aug 27, 2014

Very pleased with service and time.

Beth Landwehr

Aug 26, 2014

Both Mario and Chris very helpful.

Lloyd Harris

Aug 26, 2014

Can always count on the quality of service a Airport Ford. Wouldn't take my automobiles anywhere else.

Thomas Rider

Aug 23, 2014

I had a wonderful experience with Joe Ghany. No messing around he have me the best price first. Which made the decision to purchase my 2011 F150 very easy. I was at another dealership (tom gill) and they took 2-1/2 hours to finally give me there best price. Which was such a waste of my time. Your dealership was excellent I was signing papers in 20 minutes, everyone was very polite and helpful. I will be coming back when I need another vehicle and will be talking to Joe.Thanks Thom Rider

Erin

Aug 22, 2014

I bought a 2014 ford fusion. The morning I came in was to see about getting my car fixed because something had hit me on my way to work. I live in Ohio and didnt know where to take my car, had quite a few reccomendations for this dealership. So I went in and seen that Chris K. was at this location. Chris took care of our car when he was at the 32 Ford dealership. So seeing a familiar face was quite comforting. Chris is the best and I will be returning for service on my new Fusion as long as he is there. In the end I ended up buying the new Fusion Riley Foster was our salesman. He was super nice, and wasn't pushy or intimadating like what you usually hear at a dealership. I was pressed for time because I left work and was suppose to go back, in the end it wasn't such a big deal. He did his best to get us the best deal, and to get everything taken care of in a timely manner. Lord forgive me but I can not remember the gentlman's name that helped me get my payments figured out, and sign paperwork. I know that he has been there for 20 something years I remember him saying. Was the nicest gentleman, he explained the paperwork, the warrentary's, Riley even contacted my insurance company to have the coverage transfered. Everyone that helped us on this day were above expectional and awesome. I didn't feel like I was rushed,and everyone took their time to explain everything. And I wasnt left standing there straching my head wondering what just happened. I know that this is lengthy. i work in customer service and it means the world to me and my team members when they receive recognition for a job well done. I hope that you folks do the same for these gentlemen. They deserve it, and this business is very lucky to have such fine gentlemen working for them. Thank you so much for a wonderful experience. I couldn't be happier.

Peggy Lengen

Aug 22, 2014

It was very good everything was done in appropriate amount of time. Good job

Allan Cook

Aug 21, 2014

Service was excellent from the scheduling to completion.

Betty Hayes

Aug 21, 2014

Chris was very helpful and cordial.

Judy Vogt

Aug 21, 2014

Car serviced on time of appointment, Service was for regular maintenance.

Thomas Siemen

Aug 21, 2014

Everything went as planned, appt was at 7:30, was out within an hour or so! Thank you!

James Schulte

Aug 20, 2014

very good work and not too look a wait.

Terry Nessler

Aug 20, 2014

Purchased a f 150. Salesperson was great.

David Ueding

Aug 19, 2014

I was told it would take about 1 hour to do recall work--and they were ready in 1 hour. Since this was my only vehicle, I had to wait at Ford for the repair. It was pretty painless!

Karen Monday

Aug 19, 2014

They were all wonderful. The sales and financial reps were the greatest. We love our new explorer

Steve K

Jul 28, 2014

I had my 2014 Fusion serviced with the Works service on Saturday. The service was excellent and very timely. They did a terrific job.

MKP

Jul 24, 2014

We received excellent service at Airport Ford. Everything was easy and fell into place. We were made to feel very comfortable and all our questions were answered. Great job and will definitely recommend Airport Ford to our friends!

GaryC Leon

Jul 19, 2014

We were deciding between a used focus and a new focus a year ago. We explained to the salesman Jeff Huber we were leaning towards used but he explained why when with a new model you have 5 year 50 thousand mile warranty and you won't have to worry about problems during that period like you would with the used car. SO we bought the new car and a little over a year later and 38 thousand miles later the service engine soon light comes on. So we took it in and a fellow named Mario Roberto said it just needed reprogrammed and it e owe 90 dollars. I spoke with Mario and he said we can't have our car untill we pay the 90 dollars so I talked to my sales man and explained who I was and that he told me I didn't have to worry about anything for the 5 year 50 thousand mile period and he said he can't do anything about it and I should of read all the paper work. Its so funny how once a salesman gets your money they are no longer your friend and could care less about you and will say anything to make a sale. I told him I won't be buying a car there ever again and he said he didn't care. I own a business and I do what I say! I don't misslead to make a sale! I guess that's how they operate at airport ford and I nor any of my family will ever buy another car from airport ford again and if you do read everything extremely well and beware of what they say!

Marjorie

Jul 13, 2014

Riley was an excellent salesman, he let me test drive a car for over an hour, then worked with me to get to a price I could afford.

Janice

Jul 12, 2014

Service Department is always reliable and timely in performing service on my vehicles. Staff also treat you more like a friend than a customer. I would not go anywhere else for service on my vehicles.

Michael

Jul 7, 2014

the knowledge of the staff and the ease of the transaction. all questions answered so I understood everything that was going on through the process.

Escapefanforlife

Jul 3, 2014

Everything was excellent! For some reason the above won't let me mark all "excellent"!

Tiffany

Jun 29, 2014

Our sale's rep, was very friendly and helpful. Not at all pushy. He definitely did an awesome job in helping me pick a car, that fits my family's needs. I love my new Ford.

Dawn

Jun 24, 2014

The whole experience was like a breath of fresh air compared to the bad experience we had with another dealership that we had bought several cars from. I won't say which dealership, but it was NOT a FORD dealership.Kudos to Scott Hackman at Airport Ford in Florence, KY.Looks like going with a family owned Auto Dealership is the way to go.

George

Jun 24, 2014

Everyone was very helpful and friendly. Jeff Huber our salesman was excellent to work with. I would buy again when we need another car. Also the service department was fast an courteous.

Kendilynn

Jun 23, 2014

The staff was very friendly and service was exceptional. I was able to pull straight up to the counter to drop off and pick up my keys.

Orrin

Jun 17, 2014

they were courteous, gave me a estimated finish time and finished within 10 minutes of the estimate, price was very reasonable

Kevin

Jun 8, 2014

David Hiatt our salesman was great to work with. Worked hard to get us the truck we wanted and answered all of our questions.

Gerald

May 30, 2014

Our salesman (David Hiatt) was awesome! He spent a good amount of time setting things up after we purchased the vehicle. He went beyond what was expected! It was a great experience and we felt like we were given a very good deal.

Clifford

May 29, 2014

The process was made very easy. Airport Ford let us keep the vehicle overnight to make sure we wanted it and to check it out.

Jane

May 29, 2014

I like my salesman Riley. He explained the car and let me drive on my own. He didn't hover but he made himself available enough to answer all of my questions. He listened to what I wanted and made sure I understood the difference between all of the versions of the escape and how each would or wouldn't meet the 'needs list' I had given him. He was really good at pointing out things I might have missed on each of the vehicles I drove. Most importantly, he focused on what I was looking for and didn't try to sell me on all the extras that would price me out of the vehicle. I finally landed a deal on a vehicle that had just what I was looking for with a few extras at the price I wanted.

Morgan

May 29, 2014

I loved Riley. He was so funny and was willing to work with me! I was a first time car buyer and didn't really know what I wanted. He answered all my questions and really helped me out!

Elizabeth

May 28, 2014

My sales person was outstanding( Jeff Huber)Also Finance Mgr. went out of his way to help us. everyone was very nice and polite

Michael

May 25, 2014

not only was the service excellent but one of your competitors gave me an estimate $180.00 higher than what you did it for. I don't tolerate rip offs.

Debra

May 21, 2014

There was no pressure and Riley Foster was very informative and allowed me to drive a few cars I was interested in. I would buy another car from him in a minute! But to be honest, the car actually sold itself.

Jeffery

May 21, 2014

Zachery Huber found me the exact car I wanted at another dealership and delivered it to my house. Price was great too!

Mark

May 21, 2014

Everyone was very pleasant to deal with and extremely efficient. They made sure to take care of all of my needs.

Patsy

May 19, 2014

very friendly and got the car in and fixed. thank you airport ford. my daughter bought a ford Thursday from you Angie Gieman .

Tyler

May 19, 2014

The service was excellent. My technician, Adam Torbeck, did an excellent job of getting my car serviced in a timely manner and did a great job.

April

May 16, 2014

Dave Hiatt is a no pressure salesman who knows his products and more importantly listened to me and what I was looking for in a new vehicle. He didn't mind that I came in approximately 5-7 times to "just look". This was our third purchase from Dave. The best part was when it came time to do the paper work, it was all ready to go when we got there. In and out in a flash!

Brenda

May 16, 2014

The service manager Chris K. was very helpful in getting the repairs taken care of very quickly. the problem was quickly diagnosed and resolved.Chris is very nice to work with .

Alex

May 15, 2014

The service consultant Chris Kruetskamp along with the rest the service guys always make my trip to Airport Ford painless

Verner

May 13, 2014

The oil change was done in a reasonable amount of time. Several things were checked and I was told what would be needed in the future. Chris was very personable.

Dennis

May 7, 2014

Jeff was great in finding us a car - and it wasn't easy. Appreciated his tenacity after the first we were interested in was sold - he found another.Paperwork was easy and we will have to wait and see how the follow-up service will be.

Katrina

May 5, 2014

I hit a curb trying to avoid a pothole and they fit me in and fixed it for me :)

Kyle

May 1, 2014

I liked the accommodating nice professional staff who worked with me to get me the best deal for my first brand new car.

Vanessa

May 1, 2014

I was told why it was taking longer for my oil change/brake light fix than expected. (Out of the bulb; bulb had to be gotten from somewhere else.)

Kristine

Apr 28, 2014

this is our 5th purchase from Airport Ford. We come back to purchase and service all of vehicles because of Joe Ghaney, Jeff White and Tom Brinker and the excellent service dept

Autumn

Apr 24, 2014

They constantly kept me in the loop on what work was done/needed to be done to my vehicle to have it run optimally. Adam did all he could to ensure I was saving money from my service.

Thomas

Apr 19, 2014

Chris was the servicemen I talked to, I told him I had my own brake pads and rotors, he said no problem. he gave me the price to install, I had the job completed on time committed to and am totally satisfied with Airport Ford service. I have bought probably seven vehicles from you all and have had service from you many years & you have always kept me satisfied.

Barbara

Apr 16, 2014

Friendly and knowledgeable employees. Chris in Service Department always makes you feel comfortable and is always willing to listen. Guy in Parts Department always is ready to help in whatever way possible. Great bunch of employees!!!!

David

Apr 16, 2014

I was dropping off my car for service to pick it up later that day. They informed me that the service could be done within the hour, so I waited. True enough, 45 minutes later I was driving my car home and that freed up my afternoon. Thx!

Donna

Apr 16, 2014

Doug was not pushy. He was a good sales representative that allowed me to ask the questions and make the final decision without feeling pressure.

John

Apr 16, 2014

Very helpful- We were looking at a few different cars, and they were happy to help and get keys, and run numbers for us to find us the best deal.

William

Apr 15, 2014

My need for the service was quickly determined and was taken care of in a timely manner. My service here has always been good.

Frank

Apr 11, 2014

Joe Musk did excellent job coordinating my body repair and coordination with Hertz Rental for my insurance paid for vehicle.

Charlotte

Apr 10, 2014

They went above and beyond to help me get the vehicle I wanted and had it ready in time for me to go on vacation. I appreciated their extra effort which meant a lot to me with my busy schedule. They were very polite, helpful and friendly. They did an excellent job working out all the details and paperwork. I would highly recommend them.

Kelsey

Apr 6, 2014

I had taken my car to a local shop for an oil change and asked if they could take a quick look at my back right blinker/brake light as it was not working. After 3 days of keeping my car and an estimated $450 that they were going to charge me (they did not end up charging because they could not fix the problem), I finally got my car to Airport Ford. Adam Milton estimated the fix would cost around $45. I received a call the SAME DAY they had my car scheduled to work on saying it was ready and the cost was true to the estimate. Adam did a fantastic job keeping in touch with me and even facilitated that I keep my car there a day or so after the fix (as I had expected it would take longer to fix). He even connected me with the cashier so I could pay over the phone in order to facilitate an after hours pick up. Adam also included a great explanation of what exactly had occurred with my car so that I could take a complaint to UHaul as they improperly connected the wiring for my hitch ultimately causing all of my problems. I am so impressed with the efficiency and great service from the team at Airport Ford and fully expect to return should I ever need. I will definitely keep Adam's card handy and recommend him whenever possible. I will undoubtedly be going back to Ford years down the road when looking for a new car.

Patricia

Apr 3, 2014

I did not have an appt. I had trouble with my car out on the road but able to get it into airport ford & the fit my car in right away. They also set me up with a rental for the weekend. This all happened within a 2 hr time frame. Adam was very helpful.

Lynne

Apr 2, 2014

Staff is always very friendly, professional and respectful. This is the first time that I didn't have an overly-long "wait" time for my vehicle's service to be completed.

Kim

Apr 1, 2014

Adam, the manager of service, is always very polite. This past experience was especially nice since the repair was not as costly as originally thought. I trust airport not to make unnecessary repairs.

Wendell

Mar 28, 2014

The ease of the purchase as well as the helpfulness of the dealer to get me all the rebates as possible

Avery

Mar 27, 2014

was kept in the loop as the repair required multiple days and parts flown in from many parts of the country.

Bob

Mar 26, 2014

I had "The Works" on my Escape and it was performed in a very timely fashion. The price was also compeitive and a rebate was applied.

Bonnie

Mar 26, 2014

The service people are always so nice and always helpful. AND the cashier , she was very nice too. You are just a very nice dealership to deal with. Thank you.

Marina Tan

Mar 22, 2014

Prompt response from Scott Hackman, who also gave us a very good discount on the 2 Ford Focus Hatchbacks. Scott is very customer-centric and understood our needs very quickly. On short notice, Scott prepared the cars for viewing, test drive, closing and collection.

Billie

Mar 19, 2014

Adam handeled most of my business and he was a pleasure to work with, answered my questions and got back to me right away each time I called. Very polite and courteous.

Billy

Mar 19, 2014

Nice, knowledgable, friendly sales people. Didn't feel pressured like some dealers. Mr. Maxwell was very thorough when showing us the car. Also, like the fact that Airport Ford took care of calling our insurance agency and you guys provide the license plates----hassle free!!

John

Mar 19, 2014

It was easy. Buying a new car can't be any more stress free an experince than we had this time.

Kellie M

Mar 19, 2014

Jim Grefer was there when I got out of the car to shop, told him what I want, how much I am going to spend, and he showed me the car, said the price and gave me the key to drive it. I took it home for the night and came back the next day to make the purchase. He told me facts and did not waste any of my time trying to convince me of something other than the criteria I stated I wanted. I am VERY pleased I stopped at Airport Ford to purchase my new car after my wreck in my old from the weather resulting in it being totaled. Thank you so much Jim!!!

Chelsea

Mar 18, 2014

They would kind, and willing to take time out of their own day to make sure everything was to my liking.

Jo Angela

Mar 13, 2014

Airport Ford operates like a well-oiled machine. From the manager all the way down the line, they work as a TEAM and it is apparent that customer service is of paramount importance. We will never go anywhere else to purchase an automobile.We have already recommended this dealership to a neighbor and they also purchased a car from Airport Ford this past weekend.

John

Mar 13, 2014

I liked the idea that I was able to take my car to the dealer and they were able to work with Ford to help resolve the problem?

Lawrence

Mar 13, 2014

Mario was courteous and professional and returned my serviced car on time. Alison is always pleasant and kind when I pay my bill.

Connie

Mar 2, 2014

I went in for my first oil change and they were very efficient and timely. I was very satisfied with my visit.

Lyndsey

Feb 28, 2014

This was an excellent experience. Jim Grefer was an outstanding sales rep to work with. We never once felt pushed or uncomfortable with him. He let us make our own decision and did not push us to buy something just for his own benefit. I will absolutely recommend Jim to all of my friends and will be coming back to him in the future. Also, everyone there was extremely friendly. The finance guy (sorry I forget the name... I was too excited at that point) was friendly, honest and straightforward with us. We were pushing closing time but he never rushed. Couldn't have asked for a better experience!

Tracy

Feb 20, 2014

I went to several different dealerships looking for my daughter a car. I was paying cash and no one wanted me to pay cash and I could not get a price from them!Ford gave me a price right away, didn't try to hide any "fees" and they didn't try to get me to finance instead of paying cash! I really appreciate the experience! It was a completely different experience than the other dealerships I went to! I never felt like they were hiding anything, or trying to get more money out of me!

Hartmut

Feb 3, 2014

Very friendly and helpful employees. I had made arrangements to talk with someone about an F150, when my wife and I arrived at your location the person we arranged to talk to was not there due to another commitment, I was worried that the person we arranged to meet with would not get credit for the sale but Riley assured us that he would get the credit. We are very happy with our purchase and want you to know that Riley Foster is a great guy and thank him for a pleasant experience. Anne and Hartmut Parnitzke

James

Feb 3, 2014

Adam Miltin was very courteous and called me as soon as my Explorer was ready. He suggested rotating my tiers, which I took advantage of. Adam was helpful without being over bearing. Adam made the service exceptional.

John

Feb 3, 2014

I did not have a scheduled appointment and they were able to fit me into the schedule. They completed my service in a timely matter.

Kimberly

Feb 3, 2014

My car was taken care of in a short amount of time. Very pleased with the results and the work at Airport Ford

Cheryl

Feb 2, 2014

Scott was very helpful took care of everthing had my new car in 2 hours tops . Have been here before always helpful

Walter

Feb 2, 2014

Everyone that i dealt with was very nice and friendly. The work on my vehicle was finished within the time they told me it would be

Greg

Jan 29, 2014

The staff was extremely friendly when I arrived. The Service Writer & Mechanic went above & beyond to repair my Escape. It was done on time & correctly.

Laura

Jan 29, 2014

They are easy to do business with and they stand behind their product. I called about the Ford Edge we just purchased and told him on Thursday that we would be at his dealership on Saturday to buy the Edge. I asked if he needed a deposit to hold the vehicle and he said absolutely no. He is a man of his word.

Roger

Jan 29, 2014

I always enjoy coming into Airport Ford. Everyone is very courteous and helpful and I know the service work (or other) will be done correctly.

Nicole

Jan 17, 2014

I did not have an appointment but was having an issue with my tire. They took my car back in a matter of minutes and fixed my tire. The service was awesome!!!

Zachary

Jan 17, 2014

Doug Maxwell was a very helpful person during my experience at Airport Ford. He was very thorough explaining all the features and offers on all the vehicles I was intrested in. He made purchasing my new 2014 focus very easy and straight forward. Everyone at the dealership was very friendly and made me feel welcomed. They even had a tv set up so we could sit down and watch the playoff game while we waited to be approved. Would recommend Airport Ford to anyone looking to purchase a new Ford vehicle. Thank you for everything, love the new focus!

Ralph

Jan 16, 2014

Joe Ghany was a straight talker. The picture he had on his desk took me back to the 1976. There was no magic trick with the calculator that I had just experience at the Ford dealer in Lawrenceburg Ohio.

Verner

Jan 14, 2014

Adam said he would get it done in a timely manner and he did. Adam is always very professional.Tom Brinker also made sure it was done timely.

David

Jan 9, 2014

I liked the after hours drop off service. The Service Tech. I was in contact with was friendly, courteous and gave me accurate info about my service needsGreat job!!!!

Joseph

Jan 9, 2014

First of all, we had visited Toyota of Dry Ridge to look at Highlanders and were in the process of putting an offer together when I decided to check Ford Explorers. I have owned Explorers, Mountaineers and Bronco II's in the past. We were not impressed with the sales person at Toyota. Dave Hiatt was outgoing, knowledgeable and is a true asset to Ford. The limited was a much better deal than the highlander but Dave helped put the deal together. Every car or house we have ever purchased has been a "wow" event. Dave made this a "wow" event whereas Toyota left us feeling there might be more out there. My wife loves the car. I mean loves it! And I have always been a fan of Ford products.

Lawrence

Jan 9, 2014

Fast, friendly, and professional service. I've been using Airport Ford for at least four years and I have never been disappointed by either their sales or service.

Tyler

Jan 9, 2014

I felt this location always goes above and beyond to make the customer happy. They always address the issue or service professionally and expeditiously. The staff is among the most friendly staff I have come in contact with at any business at any level.

Victor

Jan 7, 2014

I have been dealing with this dealership for about 50 years and the experience has been excellent. The service consultants are superior to deal with and I would never go anywhere else.

James

Dec 30, 2013

The attention to detail from explaining the warranty coverage to the check out of the features in the car made this auto purchase a very pleasing experience.

Russell

Dec 28, 2013

We appreciated the "no pressure" approach from our salesman. He gave us a good price from the start. We liked how we were not kept waiting for long periods of time. We appreciated our salesman explaining the new devices on our Escape in a very knowledgable way. This was the best car buying experience we have ever experienced.

Gene

Dec 27, 2013

Our 2013 Ford Explorer had electrical problems while traveling in that area. You got on the problem right away, although the part had to come from somewhere else, we were only delayed 1&1/2 day. Did get a loner car, through another company.

rub123y

Mar 23, 2013

We went in on Saturday and explained what we were looking for. He said he had the car for us. He took us out to a 2008 Ford Explorer. It was beautiful and loaded. We test drove it and he didn't even go with us. We came back and told him we liked the car but not the price. He sat down with us and we negotiated a price we could both live with. We are large people and needed seatbelt extenders. He provided them at no extra charge. The booklet was missing so he ordered a book for us. When we picked up the car on Monday, the paperwork was ready, the car was clean and had a full tank of gas. He showed us everything the car could do and even showed me a few things on my car which was purchased elsewhere. He told us if we needed anything to please let him know. The car was titled in my husband's name only which the other dealer refused to do. He was very pleasant to work with and I would recommend him to anyone. I would definitely send people to Airport Ford when they are shopping for a car. Excellent experience!!

Dorothy Escape

Feb 10, 2013

I love my new Escape, It drives like a dream. Jim Grefer, my salesman was extremely helpful and not at all pushy. The paperwork was also a breeze. This is the third vehicle I've bought at Airport Ford. I would highly recommend them.

stud buckley

Nov 4, 2012

Very good service...escape is new...time will tell re: service etc. p2

ford lover

Aug 29, 2012

David Hyatt was excellent. answered all my questions.very helpful.will recommend.

SUV Driver

Aug 21, 2012

I have purchased a Ford Escape from the Used Vehicle Department and the Process was great. I have had the Vehicle in for Service and the experience was Flawless.

stupid

Aug 13, 2012

Went to them and had to get the owner of the dealership to get it done. Went in to fix the air and they keep it for three weeks. They kept telling us it was being worked on. They gave us a rental but they wouldn't pay for the insurance. I'm sorry I bought the car. We have had just had the car for over a year.

Gunner1980

Oct 13, 2011

Airport Ford has the friendliest Salespeople, Management and a great home-like atmosphere, It was a pleasure to go and trade my Accord for a New Fusion. I had searched All of the Cincinnati Ford Dealers and found that this was the best overall Location for me! Keep up the Excellent Customer Service.

KSpar

Sep 26, 2011

Wished they had the Ford Flex on the lot to test drive. Everything was fine. Not much more to add about my experience. Good location.

fanofuk

Aug 10, 2011

I attempted to purcahse a car with Airport Ford in July of 2011. I received the worst possoble customer service imaginable. The sales staff ignored me and refused any kind of help. Unless you appaer to be older, do not expect any help at Airport Ford. This dealership provided the worst customer service I have ever received. They also responded to my complaints with short, rude, and hostile emails. I will never visit Airport Ford again and would not suggest it to anyone.