Used Cars for Sale at Aloha Kia in Honolulu, HI

Princess

May 16, 2014

Took time to show us all options.Was patient as we left and came back later that day.Took time to find out what we wanted in the car and didn't try to pressure us into something we didn't want.

Lauren

May 12, 2014

I actually got there early and they took the car right in and got it out this time when they said they would.

Harry

May 10, 2014

Checkin was easy and fast and they were expecting me as scheduled.The vehicle was ready as they said it would be and work was done as requested.Service writer was pleasant and friendly.

Anita

May 3, 2014

The salesman and finance reps were friendly and not pushy about anything. I was apprehensive at first but they made me comfortable and answered all of my questions.

Maureen

Apr 30, 2014

I dealt with Chad who was most accommodating. Answered all my questions and concerns as well as just being very attentive and seemed very genuine. I brought my coffee & paper and was very comfortable in your lounge area.

Alan

Apr 30, 2014

rory was patient with us and helpful, never pushy.answered all our questions. Myron was also very helpful and patient. we never felt we were being rushed and they let us make decisions at our own pace.

Jacqueline

Apr 28, 2014

Very friendly service representatives and efficient and competent. Client-service oriented, didn't feel like KIA was out to make money from its client but to provide a service

John

Apr 25, 2014

I value the personal attention, communication & excellent customer service by Sean. He is quick to grasp, synthesize & took care of the problems right away. He also kept me updated personally continuously & he was very busy with several customers at the time. We are not even VIP but he treated us like we were. WOW!! the courtesy transporn updated us in everything going on and even with the courtesy transportation. Bernie the driver was very warm & personal also. she has a great relationship who the staff & Sean. I think Sean is terrific. You are lucky to have him as a KIA staff.signed Mrs Moana Balaz

Terri-Lee

Apr 23, 2014

First was the sales person Chris initial meeting. When I entered the parking lot to Aloha Kia it was full. Chris was outside speaking with another employee. When he saw that I had no where to park, he came up to my car and directed me where I could park. That small act made me feel like he truly cared about customers like me. Before going to Kia, I went to another dealership. When I entered there parking lot several salesmen were standing and talking to each other and noone came to greet me, so I got back in my car and left.

Amy

Apr 22, 2014

Chad, my service person, was extremely nice, informative and accomodating. From what another employee told me, Chad came in on a Saturday just to service my Sedona and one other customer.Also, Sean was excellent in assisting me when I had to bring my Sedona back. He made sure to explain everything that was done and also reminded me of my safety check that was due.

Alexandria

Apr 19, 2014

Kia staff is friendly & helpful. They take the time to make each customer feel valued and heard. They are timely with getting results done.

Barry

Apr 19, 2014

Theresa Bae, Service Advisor was great! she helped me every step of the way. I'm new to Kia having a Ford for 15 years. She made it great.

Douglas

Apr 11, 2014

Sean (hope that was his name) and Kimberly were excellent in taking care of me when I brought my 2011 sportage in for servicing on 4/7/2014.

Susana

Mar 26, 2014

Everybody from the salesman to the final processing of paper works are real professionals and very experienced on their areas of responsibilities.

Wayman

Mar 26, 2014

My wife took the car to get serviced for an oil change but received so much more. The Kia team was very respectful and polite. They also resolved an engine light issue that we were concerned with. Although the issue was not a significant concern Kia's competence provided me and my wife with peace of mind. My family and SUV appreciate the Kia team for all their help.

Francis

Mar 19, 2014

we tried to schedule a safety inspection with the KIA Waipahu, but they were all booked until a week later; when they found out that we would not mind to take our car to the KIA Airport, they made the appointment for us there. Made us feel good to have a "friend" who cares. Rose, Kevin and Theresa are just terrific

Donna

Mar 17, 2014

Theresa was so accommodating- got up greeted me by name explained service in detail. Checked up on my car since I was waiting. She was such a positive person to deal with. It is nice to meet someone who loves helping the customer. Give her a raise :-) Also love getting the car washed!

Elizabeth

Mar 13, 2014

Shuttle driver was very personable. She made the ride more fun. Repair was done quickly and I liked that Sean didn't just leave a voice mail, but called me a second time. I also greatly appreciate the car wash.

Suzanne

Mar 6, 2014

They kept working with us until we were able to make the deal happen. And the interest rate came in lower than expected! Thanks Lorenzo and Jermaine!

Brook

Mar 3, 2014

Theresa in the service dept was incredibly helpful and just great to deal with. She made everything super easy for me as I was traveling to Mexico and communication was a challenge. She is an excellent employee!

Monica

Feb 25, 2014

Friendly and honest experience. The office staff is very friendly and helpful. Sean Clizbe listened to what we needed and provided expert advice and service. Car was finished earlier than quoted. I have owned dozens of cars (new and used) and this was the best service I have ever experienced. usually I leave a dealership after waiting for many hours and feeling price gouged. my experience at Kia was a totally opposite experience! great service at a great price. the finishing touches (ie washing the car and driving it up to the door for ease of departure) was very professional and this sealed the deal that we will bring our car here for servicing every time!

Michelle

Feb 20, 2014

Friendly staff! Lorenzo was wonderful in convincing us into a Kia. I never thought I would a Kia. I traded in my Infinity QX 56 for a Sorento SX Limited and I was happy with my QX. Now, that's a sales person. He accomplished this with the help of Chris (Internet) and the Financial Mgr, Jermaine who were all great.

Leola

Feb 20, 2014

Great service from check in to checkout. They were efficient and even washed my car. Keep sending coupons for special service discounts.

Terry

Feb 19, 2014

everything is always done to perfection I only wish they would vaccume the car out after they've washed it. LOL

Karenann

Feb 2, 2014

Expert polite friendly respectful honest sinceretreat people like they themselves would want to be treated and everyone supports one another - working together

Paul

Jan 31, 2014

First time service repair visit and was greeted with a very friendly receptionist who helped us get the service we needed and with her awesome local style personality made our experience a great one. we had our car diagnosed even with a short handed staff due to health reasons and the problem was diagnosed and the parts were ordered and by the time our appointment it was available to be repaired in a timely manner and we even got our car washed after our services as I never experienced before at other car dealers service department. I truly believe that walking into the service department office being greeted by a friendly receptionist really sets the mood of the customer. I walked in a happy customer and left an even happier customer. Keep up the good work team Kia service department on Nimitz Hawaii awesome friendly staff is always a plus for any company.

Erin

Jan 28, 2014

I feel like the service people are honest, they ask you about repairs before they do them, and I feel the service is offered at a reasonable price.

Dwight

Jan 25, 2014

The staff are always friendly and do their best to accommodate your schedule so it is never a hassle to bring my Optima in for the scheduled maintenance.

Greg

Jan 25, 2014

I forgot her name but the lady who greeted me when I first arrived was awesome she was courteous and just very polite, from when she shuttled me till I left

Micah

Jan 1, 2014

When I called Kia and asked for a specific person, I was told he no longer worked there. The person introduced himself as Sean and said he'd be happy to help me. I explained the problem I had with my Kia Sedona's battery. He said if I could get the car to him he would try to look at it on New Years eve although they would only be open half day. I explained I'd have to wait for my dad to come home, jumpstart me, then drive along with me to drop my car off. Sean then told me I had roadside assistance at no cost to me. Have my car towed to him and I could avoid the hassle of getting it started and then driving in traffic. He made the situation so easy and calming. He assured me there would be no cost to me, as the car is under warranty. I did get my car the following day. He made a stressful situation dissipate. A great big shout out to Sean at Aloha Kia! Exceptional customer service! Mahalo.

Dannette

Dec 31, 2013

Sales person, Lorenzo was very accommodating, personable, and informative. Made us feel very comfortable, answered all of our questions and was not pushy or trying to make a hard sale.

Paulette

Dec 28, 2013

courteous, helpful, timely also accommodation of the customer while waiting- Clean, neatly appearance by customer service personnel, -conversation friendly and professional... location is also convenient

Dennis

Dec 24, 2013

Service was exceptional. Driver was terrific and a great asset to Kia. Only problem was the compressor which uses a different hose and the freon leaked out after one day of use.

Gerald

Dec 16, 2013

In my most recent 15 k check up, pat notified me that i had a cracked windshield wiper fluid container. he arranged to fix it and took the initiative to do so. excellent service. meant a lot. pat is great.

Eric

Nov 26, 2013

Shawn at Aloha Kia is very good representative for the service department. Not sure, however, if I would recommend to a friend buying a Kia since the car (Kia Rio 5) had chronic airbag light sensor problems since the day I brought it new. That was fine when under warrently, but cost or $1,000 to pass a safey inspection by the state of Hawaii after it was out of warrenty.

Dennis

Nov 24, 2013

From the initial contact to set up an appointment, to getting my car back, everyone was very friendly and made me feel like a valued customer. My car was serviced in a timely manner and I was done at the specified time. When I got my car back it was washed. Thank you!

Charis

Nov 21, 2013

Service was great, Sales person was able to give me a time frame as to when my tire change would be done, and they washed my car.

Gloria

Nov 21, 2013

You are always serviced with a smile and promptly. There is a nice area to wait and in my case study while my car was being serviced. Sean Clizbe assisted me from beginning to end, answered any questions I had and went over the details after my car was done. I am thoroughly impressed with the excellent service at Kia! I love my car too!

Thomas

Nov 15, 2013

not being hassled by salespeople, but being helped when needed by both salesperson and finance person. Both of these people made my purchasing experience enjoyable.

Robbie

Nov 9, 2013

Whenever I walk into the office Patrick always has a smile with a warmth of aloha to set the tone of my day, which is nice and I really feel comfortable and trusting that whoever is assigned to my car, I will not have to worry...Awesome Job!

Debbie

Nov 7, 2013

the prompt service and the availability of the shuttle. Kalani is truly an asset to your company. He is courteous, friendly and very professional. mahalo,debbie hopkins

Bryant

Nov 7, 2013

Everyone was friendly and it did not take too long for the service of the vehicle to be completed. Even the shuttle driver (Bernie) was friendly.

Wayne

Oct 24, 2013

Jeff Ramones was very knowledgeable in explaining the products, and very helpful in getting us the best price for our new car purchase. I will definitely be recommending him to a close friend who is in the market for a new car.

Michael

Oct 9, 2013

Customer service was spectacular from the moment I pulled up until the moment I pulled away. Free shuttle was given to/from neighborhood coffee shop when I mentioned I missed breakfast. Sean and Bernie are amazing and, obviously, love what they do!

Alisa

Oct 6, 2013

Everyone was pleasant and helpful. Any question I asked was answered thoroughly and with a smile. The service was quick and every other personnel I encountered while waiting was very pleasant, as well.

Evelyn

Oct 5, 2013

I liked the location because it made a stress free test drive. I especially liked the sales person that helped me, Lorenzo. He wasn't pushy but very friendly and helpful. He noticed a small splattering of paint on the car, he offered to have it removed. And once I came back to have it done, he filled my tank with gas for inconveniencing me. I also liked Mike from the finance office. He was very thorough in explaining everything and even got me a better rate!

David

Oct 3, 2013

Rory, the sales person, was very friendly and welcoming from the start. His energy and enthusiasm was very contagious, and we had a very good experience doing business with him and Aloha Kia.

Frances

Oct 2, 2013

I appreciated the professionalism and friendliness that my family and I experienced at the Nimitz Kia dealership. Lorenzo France answered many questions and was excited to show us the latest models and features of every car that took my interest. Lorenzo also took the time to find us the best car insurance agent so we were able to drive our car of the lot on that day. (my personal car insurance company were closed on Sunday)By the way I got a better quote on the Insurance agent he provided. I am elated that Mike was able to get my interest rate down so my car payments were affordable. The Entire Aloha Kia staff was awesome!

Vicki

Sep 28, 2013

Such a pleasant surprise! I went to get my older car serviced and was able to leave in a new car. LORENZO was great. He was able to get me everything I needed to trade in my older car and purchase a new one. Everyone I dealt with was very friendly and low key. No pressure like there is at some other dealerships.

Paul

Sep 25, 2013

Fast, efficient. Agent knew me and was ready with all the papers. Job was done quickly. He even offered to wait for the next time to change the air filters when a coupon goes into effect. Very thoughtful.

Jane P. from the 808 State

Aug 4, 2013

Nikki-the Finance Director, Mike Morris-the Finance Manager and Sales person-Virgil were all very helpful in getting me a new Kia, and trading in my old car.

tlhiller

Aug 1, 2013

Would recommend this dealer & service to any one. Took the car in in the morning and was finished by lunch. What a nice bunch of friendly & helpful people

SHY_M

Jun 27, 2013

I took my Kia Soul in for servicing on a recall I received. Everyone was so friendly, I really felt like I was a 'valued' customer!! Friendly reps and quick, quality service... awesome experience! I must say, it was a huge improvement from the first time I visited this service department.

Lisa A

Aug 13, 2012

Great Service from Derek Bailey and Lorenzo. They were honest about my situation and willing to let me leave if I wasn't happy with my choice. I LOVE my KIA Soul. They told me I would save at least $100 a month and after filling up my tank for the first time I realized I will save $120 a month really excited about that. See Derek first he will put you in the right direction of who to deal with at the dealership. He was also looking out for a deal that would work for me for about 6 months. Very Happy with my car and learning all the great things it can do.

Srfergrl66

Mar 4, 2012

We went looking for a used car or possibly a new car for my daughter who recently graduated from college and starting a new job. We were greeted by a salesman and we told him we were just looking. He said ok and didn't persist. We noticed that the new cars had a 4,400 dealer markup. Every new car had a mark up from the msrp. We then went to look at their used cars. None of them had a price on them. When my husband asked why that was so, the salesperson said that nobody puts the price of the car on the window. My husband pointed out that the dealer next to them does. The only thing the guy said was that Kia doesnt. This place is sketchy. Buyer beware. We left and purchased a car next door where the salesman was way more trustworthy!

wiserbuyer

Nov 26, 2011

The sales manager at Aloha Kia Nimitz, Andrew Seinfeld, sold a used 2011 Kia Sedona van to me as 'LIKE NEW over the Internet. To my shock and disappointment, the Sedona arrived with a nasty scrape on the front bumper and small dents on the side. Owner's manual, warranty info, antenna, floor mats, second key, etc. were all MISSING. None of these things were disclosed prior to the sale. Van was unethically misrepresented.Buyers should also be aware of Aloha Kia's SNEAKY BILLING TACTICS. A shady item for $295 was added to my final bill under the guise of 'Aloha Theft Deterrent.' Its not a 'deterrent' at all - its a kind of bogus insurance in case vehicle is stolen. I was NOT asked if I wanted this silly warranty. It just appeared on my bill. I found the Aloha Kia Nimitz sales department to have VERY POOR ETHICS. Please be on guard if doing business with them.

sc73

Apr 1, 2011

I bought a used VW beetle from here about 4 months ago. On the day I bought it I noticed that the airbag indicator light was on. I mentioned it to the salesperson and he told me not to worry about it and then joked that he didn't know anything about VWs. Now I realize that was possibly true as this indicator light along with other missed safety issues are going to cost me $2000. None of this was discovered until Aloha Kia sent me to another dealer because they couldn't figure out what was wrong with my car, despite me being in and out of the service department for the past months. They say I am responsible for all of the payment because none of this is in writing. Worst customer service ever, they take absolutely no responsibility for any of their actions.

loloHawaiian

Dec 4, 2009

As the previous reviewer. I was initially greated by a nice young man. Thattook 2 minutes. Went completely down, down, down hill from there. Very rude staff, salespeople, supervisors, managers. It was like being interrogated and tortured by the Gestapo for 2 hours (that how long it took). Please DON'T BUY from ALoha Kia. DON'T BUY from Aloha Kia, DON'T BUY from Aloha Kia. If they treat their new sales customers that way (rude, unprofessional, bait and switch, high pressure sales tactics) imagine if you actually bought something and had to service the vechicle. DON'T BUY from Aloha Kia.

RoadkingHI

Nov 19, 2008

Only because they are the local dealer for Kia is the reason I went in.I had a transmission service. They inspected the vehicle and of the several items listed the following were confirmed as being NOT a problem: (Only 37K on a well maintained vehicle)1. Belts are cracked. None found2. Air cleaner very dirty. Recently changed but checked again and no dust or dirt found. 3. Rear brakes severely worn down to less than 10%. Rear drums were not even removed (had to pull off) drum area full of dust (normally one would blow or clean out this to inspect) Approximately 90+% of the brake pads were still there. Virtually no wear on the shoes.They continue to "rip off" unsuspecting owners. I complained to Kia US and was told they were not able to help as these are "like a franchise" but would send a letter to the GM. Basically the same lip service I have gotten before with no results.I purchase and/or recommend several vehicles as part of my job and I have made it a point NOT to recommend Kia. Definitely NOT this dealer for anything!

RoadkingHI

Apr 20, 2007

Very very poor service. Problem and estimate kept rising. When canx the work they were very impolite.Found the problem (brakes) from another company that was easily corrected.All they wanted was the repair, regardless of what was wrong and most people would not question this type of evaluation nor cost.Will never trust this or other island Kia reps.LAST one I will buy. Sad, good vehicles but bad local company.

kaneohe5

May 11, 2005

I am a female who went to the Aloha Hyundai after researching information via Consumer Reports and internet web sites. Initially I was warmly greeted and paired with a very young sales person - after he learned that I was "learned and had done a bit of research" I descended into a completely different treatment zone. I was taking up their time so less respect and patience was afforded to me. Their focus was to get me to commit to a monthly payment. I was focused on getting a fair price for the vehicle I was interested in. The entire vist took hours. It was not worth it........Fortunately I had two vehicles in mind so the next day I drove over to King Windward Nissan. At Nissan I got the vehicle I wanted at a price near the Consumer Reports and web print out information I had obtained. I traveled a little farther but in return I was received excellent customer service, honesty and respect.......Aloha Hyundai - never again! King Windward - I'll recommend family, friends and co-workers!