Christopher Schroeder

15 de jun. de 2021

Worst customer service ive ever experienced. These guys keep the 'used car salesman' reputation low. Bought an awesome used vehicle from them. It was priced 25% over the KBB suggested value and the manager refused to budge even a dollar off his price. Fair enough, I know the car market is tight right now. The cherry on top was when they took it to fill up the gas tank, to only half full. Cuz company policy says used vehicles, even ones priced in same range as new ones, only get half a tank. Promised to follow up with me, never heard a word. The message? Give us your money and get out so we can take the next guys money. Cars great, but the management needs a lesson in customer service.

Benjamin Alm

2 de abr. de 2021

My girlfriend and I just spent $40,000 on a 2016 Toyota Tacoma from aloha Kia. We paid extra for the full warranty package playing it safe Seeing as how we just spent most of our savings on this truck. Two weeks later it breaks down at night on our way home, we have it towed back to them and they tell us that our warranty doesn’t cover the clutch and flywheel (the part that broke) and it will cost $3300 to fix it. We politely tell them that this is not fair and it’s been two weeks since we purchased it, they refuse to make it right, I called three mechanics they quoted the fix at $1700-2000 (not $3300) and said they have also heard bad things about aloha Kia. I highly recommend nobody use them. We also bought a $30,000 Jeep from king auto in Lihue and they have always treated us right. My brand new truck is still broke down because I currently don’t have the money to fix it, thanks aloha kia

John Salanoa

26 de may. de 2021

We have a 2015 Kia Sportage that threw it's timing chain and destroyed the engine. We had it towed to Aloha Kia Kauai, where we bought the car. Jet, the service manager informed us that we would need a new engine but also that we were four months out of warranty. I asked Jet to please go back over our service history with the vehicle and see how we have taken care of our Kia Sportage. It was a day later that Jet called us back and said, "Yes, I see you have taken great care of this car and you should not be punished for a manufacture failure that would cost us $7,000 to $8,000 to fix." Jet the service manager at Aloha Kia Kauai went well above and beyond for us!! He went to Kia corp. and pleaded our case to them and with his wonderful determination Jet, was able to have Kia ship out to Kauai a brand new engine and Aloha Kia installed the new engine for free. Aloha Kia Kauai, indeed showed us sooo much Aloha and in a time of a world wide pandemic that they have gained all the respect I can give them. Jet, we thank you so very much for all that you and Aloha Kia Kauai have done for us. Aloha, John & Yumi

Leslie Sherman

23 de may. de 2021

Awesome salesman ask for David Soto he will treat you well!!!

Uilani K

19 de sep. de 2021

Great dealership and easy to work with