Used Cars for Sale at Amesbury Chevrolet in Amesbury, MA

DS

Jun 29, 2016

I wish there is less thn a star this entire dealership suck starting from their bdc manager who lied just to get me into the door (and I have it in writing) to their unprofessional GSM BRIAN who doesn't even know the product ending to their floor manager Ralph. So I called in for a quote Alex gave me number thn GSM BRIAN called me for a deposite I was very honest and I told them both I can't play game and I don't have time to waist I told him what I'm looking for he face timed me !!! And said come in so we can make the deal I said before I leave send me the MSRP of the car do we make sure that we are on the same page so he did I had to go with my 2 kids (3 years old and 10 months old) so I can see the car and put a partial payment I had to drive 2 hours since I'm 55 mins away it took me 2 hours with traffic.arrived their met the sales person he was new didn't know the product which is ok but polite guy! I said ok get the plz the key of the suburban so I can see it went inside BRIAN said I can't have the car bcz they quoted me on the wrong car and I made sure that we agreed on the same MSRP on the phone anyway ! He asked the sales person to leave me and go help someone else do the sales person came and told me my GSM asked me to help these people so I was like so who is gonna help me he never responded and left so yes I was left for 15 mins by my self in the showrooms with no help !! With two kids!!! I left to my car it was very disrespectful and Brian saw me leaving and he turned his face I couldn't believe that a professional GSM will do that but apparently he doesn't deserve this post very disrespectful guy. Called back the get the voicemail of the owner Alex told me that he doesn't know his number and made me wait 8 mins and hang up one me thn sent me a Sms that the battery died sir you forgot that I called your store not your cell phone number . I Had to drive 2 hours back with the kids finally made it home so I called the second day to talk to the to talk to the owner he wasn't around I had a chance to talk to their controller she promised me to tell Brian and fix the situation . 10 mins later Ralph the sales manager called me and ask me to give him only 20 mins to fix the situation and call me with a number so we can do this deal it's been 10 days and never heard back from this dealership !!! Well this dealer doesn't deserve a chance everyone is very unprofessional and liar don't go their you will be waiting your time so now we bought our new car but of course we not servicing their we are moving closer to amesbury Chevy but no they are a waist of time they just wanna get you to the door don't go there and I promise you guys anyone that I know I'm gonna share my bad experience with we ended up but getting a great deal from colonial great customer service !!

bevj

Apr 22, 2016

My husband and myself want to thank Amesbury Chevrolet's Staff and especially Eric Martin whom made our whole purchasing experience first class. We couldn't be happier with our new 2015 Camero . We traveled from NY State and the trip was well worth it. We were picked up at the airport and given dealer plates to transit our car home. We are beyond satisfied with our purchase and would recommend anyone to check out Amesbury Chevrolet for their next auto purchase.Top notch experience, friendly staff, professional and knowledgeable.

Omachado

Apr 8, 2016

My Experience:We were treated disrespectfully on the phone and the employee even hung up the phone on us and told me "It is not our problem" with a new Chevy Traverse... We are extremelly disatisfied with the service and feel like the dealership failed in customer service. We formally complained to the manager at the dealership and with Chevy's headquarters. We have been turned off from our experience and will probably not buy or lease a Chevy in the future because of the extremely rude behavior of the employee.

Barbara S.

Apr 6, 2016

I recently purchased the 2016 Trax and am extremely pleased with the vehicle. I was looking for a small SUV and this fit all of my requirements. My salesman, Walter was extremely helpful and very courteous. He answered all my questions and explained the vehicle very well. I would recommend Amesbury Chevrolet to anyone looking for a new car, truck or SUV. I will definitely be back.

Patton321

Oct 22, 2015

I wrote the previous review (Patton 321) The owner called me direct and was nothing short of spectacular. He keep his word and was honest with me about how the Tahoe's drive. To show you how classy this owner is, due to his recommendation about test driving a Tahoe before I purchase, I did not buy a 2012. That is true customer service !! I will look possible to buy a 2015 Tahoe as the ride is great and if I do it will be only from Amesbury ! The owner Brian is a man of integrity !

Momchops

Sep 22, 2015

I live in PA but found myself in MA needing an oil change pretty badly, The service department squeezed me in and got me back on the road to home within 35 minutes. They were great! I'll recommend them to all my family and friends in MA!

Brandon1317

Jul 31, 2015

Went there looking for a SUV and then the fun began!First the price online has a $2000 down payment in the fine print, and that isn't even mentioned when they email you the internet price but again way in the bottom of the fine print. That already pissed me off when they mentioned that when we sat to talk numbers. they said its to stay competitive! No just tricky! But any way managed to get to a number I was happy with the hard way.So after that we ended up having to wait a long time to get into finance (We were paying cash should be very quick) sat there for a while and finally told them we had to leave and would come back. Came back later and waited some more not as long though and paid for the car and we get in the car that was suppose to be detailed, wasn't even close to being cleaned. We told the salesman who was pissed because this was a on going issue with the company that details the cars there and I guess they were being replaced within a week because of issues like this. Even if that was the case and it is a known issue the dealership management should be personally checking every vehicle that goes out, just basic business! So after they offered to have it detailed the right way at a later date we left and on the way home we noticed a faint smell of something not sure maybe smoke? So we get home and look around the car some more and noticed several burn marks on the floor that were repaired and a burn mark on the driver side floor mat so yup a smoking car. We asked them if this was a smoking car and was told it was not. Keep in mind this was suppose to be a Chevy Certified vehicle, not sure a smoking car would be considered for that since that smell never goes away. On top of that there was no paper work with the certification check list and one of the first things on that check list is to make sure the car has a owners manual which it didn't. We assume to this day it never actually went through the proper process to be certified. But the next day we called and basically told them we wanted a new car and they offered to clean it but didn't really deny it was a smoking car at this point because they knew the whole time. Did I mentioned they installed new leather seats when it was traded in? This was a LS bottom trim line, why would they install leather? Oh yeah the car stunk that bad! I was under the impression that the first owner installed the leather but that wasn't the case. So they kinda agreed to exchange the vehicle but when I asked about another one they have on the lot the sales manager quickly said it was already sold, funny thing about that is the vehicle is still there and still for sale to this day. So after some more complaining from my wife and I they said bring the car back and we will give you your money back but here is the best part he said " We aren't going to sell you another car here we don't want your busy" Awesome customer service.. Keep in mind a little perk of buying a certified Chevy is a 3 day exchange policy if you don't like the car for any reason. They denied that even existed until the very last time I spoke with the sales manager and said that goes through GM which it doesn't. No better then any other used car lot around.

Sam

Apr 15, 2015

I bought a 2015 2500HD 4/4/2015 and my buying experience at Amesbury Chevrolet was perfect. My salesmans name was Michael Steinhoff, he was outstanding. He returns my phone calls and emails quickly with a straight forward response every time. The management at the dealership was also very friendly, including the owner whom I had the pleasure of meeting. I will most certainly be buying my next truck from Mike and Amesbury Chevrolet!

Alan C

Mar 21, 2015

So far in the last 2 years i have purchased 3 Vehicles from Amesbury Chevrolet.The Sales department (especially John Schiavoni) work well with customers, the servic department is curtious and always helpful. I will always return when I need new Vehicles

Chris

Feb 9, 2015

Brian found me the exact vehicle I was looking for and Mike closed the deal. The Service Department is Friendly and Efficient. Nothing but Professional throughout!

Chevy fan

Jan 19, 2015

I had my 2014 Cruze in for it's first oil change and recall service, the service employee's were very helpful and the service was done very quickly, I am very please with the whole service experience.

savyguy

Aug 31, 2014

Went there on a Thursday afternoon to check out a specific car. Upon arrtival, I was greeted by the USM Brian, who intro'd us to Kelsey, 1 of his top salesmen. To make a long story short, due to an emergency at the dealership right after we arrived, we were unable to complete what we started out to do. We then left and came back 2 days later and met with salesman Jeff Pelonzi.Jeff was very attentive and personable as was his Mgr. Brian. After spending almost 5 hours there on a Saturday, the numbers just didn't work out for us on the loan aspect, so I ended up having to leave in disappointment, with no newer car..Their finance guy Fred, is also very caring and tries his best to make things work on his end, but to no avail for me.

kandacebickel

Aug 6, 2014

John Schiavoni is an excellent salesman because of his patience and understanding of your needs. He puts no pressure on you to purchase a vehicle and will work with you until you find the right car for you. My experience with John was wonderful from start to finish. He takes pride in his job and has an enormous amount of integrity. Anyone out there looking for a good dealership and an excellent salesman should look up Amesbury Chevrolet and John Schiavoni.

gman44

Jun 2, 2014

Covered the necessary repairs under warranty. Service Advisor was informative, and attentive to my needs.

Stephen

Jun 2, 2014

While I was in for regular service on my Silverado I had the opportunity to talk with the sales department about the truck leasing program. They did an excellent job explaining how the program works and what they could do for me if I choose to go into lease. Thanks for providing such a great dealership.

David

May 29, 2014

I called for an appointment and when I got there there was no record of it in the computer but the service people said they could take care of it and they did but it took a little longer but I really didn't really care, I'm retired so sat in the customer area and enjoyed reading my book. Dave Prentice

Robert

May 24, 2014

Amesbury Chevrolet is a gerat dealership and I intend to contiue my family's partnership with them. I shopped for a great dealership and I found one of the best!

MAZ12

May 13, 2014

I reluctantly walked into this dealership on a Sunday afternoon, didn't really want to buy a car but I needed one. I figured that it would be a fact-finding mission, that I would take a couple of test drives and go home to think it over. Stuart met me on the lot. I had a budget (of course) and a couple of thoughts about what I might want to drive. He made a suggestion or two and then let me test drive a bunch of different cars. Even though I hadn't planned on making a decision that day, I ended up putting a deposit down on a 2010 Honda CRV. Now, I don't know much about cars, so I wanted my mechanic to look at it before committing. No problem, Stuart offered to drive the car to my mechanic (several towns away) for a look-see. Then the dealership agreed to every repair that the mechanic suggested and had it done for me in no time at all. Financing was easy, too, and I found myself chatting away with Fred while he ground away at the numbers for me. Here's the really cool part: I had made an appointment to finalize the loans with Fred but forgot to tell the sales folks that I wanted to pick the car up at the same time. Totally and completely my bad. I figured I would just come back the next day but, no, the whole team acted like it was their goof and not mine. From the way they acted, you would have thought that the Queen of England was standing there, tapping her foot -- although I was NOT tapping my foot and I was perfectly happy to take delivery at a later time. They were having none of that. There was a scramble to get the car ready -- and when they realized there was one more thing that needed attention, they apologized, gave me a loaner car so I could get to work, and then drove my "new" car (all clean and spiffy) to me later that afternoon. Now, I don't know much about cars, but I have purchased them before. The experience, in the past, was not especially pleasant. This time was completely different. It was a lot like buying a car from an uncle I hadn't seen in a while, somebody who was thrilled to see me, wanted to be sure I was happy, and had told the whole staff to treat me well. I will absolutely go back for my next car and, if you're in the market, would encourage you to go up there, say hello to Stuart, and ask for a test drive.

Larry

May 9, 2014

Justin one of the service managers, David the parts manager and Russell the mechanic did very nice jobs. I had a very bad problem and they fixed it for me. I have been going to this dealership for sometime and I do not plan to go any where else.

Duane

May 4, 2014

Everyone is very knowledgeable and friendly, it is a pleasure to bring my vehicle into Amesbury Chevrolet for service. I am a loyal customer because they treat people with deserved respect.

Joseph

Apr 29, 2014

service department was the best no apointment corrected my issue quickly and i was back on the road Thanks to the capt and his crew

Barbarann

Apr 26, 2014

They are always very nice and try to get my car done as soon as possible. Customer service is the best!

Jan

Apr 26, 2014

We have been loyal customers for over 30 years. Service dept and sales dept treat us like family and are always watching out for our better interests. We will continue to stay with Amesbury Chevrolet and have recommended them to everyone. Thanks to all!!!

Richard

Apr 23, 2014

Steve is a great guy and a really, really good salesman. Also the boss man, Brian was cool also. Things went well and everyone worked with me to get the deal done. Got a great car at a great price. Thank you,Richard Lattime

Darren

Apr 12, 2014

I've always liked the service department...100% satisfaction always. I can now say the same thing about the sales and finance department. Went in on a Tuesday and drove off with a new car. Stu and Fred treated me great....They gave me a generous trade in for my old car and an awesome finance rate...thanks!!!!

Mary

Apr 2, 2014

I went in for an oil change and it was done without pressuring me in to do things that didn't need to be done yet. I have always been treated right at Amesbury Chevrolet.

Erik

Mar 31, 2014

Great experience. We dealt with Stewart as our saleperson. He was friendly and welcoming. There were no games here during our purchase of a 2014 Suburban. After being misled at another dealership we couldn't be happier with our experience at Amesbury Chevrolet.

Jan

Mar 30, 2014

Courteous, helpful and took care of our emergency right away. We have been customers since the late 70's and will continue to be so as the service is fantastic. Alex and Jason especially!!

Barbara s

Mar 27, 2014

Very friendly and professional. Very helpful and knowledgable

John

Mar 25, 2014

Joe Justin and Alex offer the best customer service.While their lead technician Mike Turner treats and handles and cares for my truck like its his own.These guys take a lot of pride.

Nancy

Mar 25, 2014

Always a pleasure when Justin & Alex handle my car service, especially when I'm having a major blonde moment day!thanks guys

Ronald

Mar 25, 2014

Very good, they were able to get me right in and take care of my issues and done within 90 min

Greg

Mar 24, 2014

I WAS VERY PLEASED WITH JEFF PELONZI HE DID EVERYTHING HE COULD TO MAKE SURE I GOT THE TRUCK I WAS LOOKING AT THANKS AGAIN JEFF

Bruce

Mar 23, 2014

I appreciate the fact that I can go in to the dealership and ask questions about repairs, and not feel that I will be taken advantage of.

Stephen

Mar 22, 2014

scheduled my appointment through the My Chevrolet app on my phone and got an immediate confirmation.My service was thorough, professional, and done in a timely maner. They even washed my car !

Paul

Mar 22, 2014

I was avoiding making this. Owned the truck now almost 3 months now. Have not heard back on refund on previous extended warranty from finance guy. I'm discourage. My sales person was the best in world .She let me Dee Doucette told me offers. Drove multi trucks. Did amazing job. This is nothing I mean nothing to do anything against her. Please pass on she was awesome. How Brian the general sales manger treated me and I on delivery night was far from exceptional. I came in with a good friend on Saturday to look at a used truck. Then test drove couple new ones that Dee did amazing job showing me. We found truck not on lot. Had what i was looking for. After some talks and hard talks we came to agreement. They seem to be not Dee I reinstate nothing to do with Dee. Find me truck all good. So come pick the truck up. I got ask what my friend does for a living. He's friend we ride harley's . Works for software company. We move onto Brian. After getting my overview of truck. Calls me over. Ask me what it cost to hire my rep to buy a truck. Wow. Whats up. He is my friend. Sells computer software. Numbers man .Almost walked out. Sorry if he lost a battle . Then i get it agin signing papers on truck. Joe ask me. whats he do. Guys he is my harley friend. Then he tried to suck me into things . Text my friend . Joe goes i can't get rid of this guy. Guess what how things dropped again. Makes feel nice I got a good deal on truck. 14 new trucks since 1989. As for my story it's been told in Ipswich, Rowley, Seabrook, Salisbury, and up north skiing in Maine too. Brian and Joe have no exception how I was treated that night buy 37,000 dollar truck. i'm return customer. I love service department. Still have not heard back from Joe on my old extended warranty that was never used and had no expired. Thats my experience.

Robert

Mar 21, 2014

Though salespersons are a necessity, I prefer to deal with decision makers to reduce wasted time. One Can always play the game of dealer completion for the "best deal", however dealing with Brian was a pleasure and is a positive credit to your dealership.

John

Mar 21, 2014

No biggy---we needed some warranty work done on the transimission awhile ago, and the tech didn't replace the fuse box cover. I stopped by & they found the cover & put it back on.

Thomas

Mar 21, 2014

I walked in and asked for a salesman who I was promptly directed to steve who was very friendly and helpful. immediately let me test drive the car I wanted without trying to get me to buy anything more expensive. Got a fair price without much haggeling over the price. went in a week later and told them I thought a windshield wiper was defective. the service dept. put a new one on within minutes. great dealership.

Richard

Mar 21, 2014

The staff are friendly and great. I love the car wash idea after any service. I believe the warranties could be a little better although

Douglas

Mar 21, 2014

went for a scheduled oil change. tire rotation & state inspection. and it took almost 2 hours, thay said they were short staffed in the bays. And that was on a Sat. a.m. usually a busy time. service staff very accomodating. still had to wait a long time.

Francis

Dec 27, 2013

I was given a Saturday morning appointment When there was none available. I very much appreciated the car wash, since the roads had been salted and sanded the daybefore.

John

Dec 18, 2013

Amesbury Chevrolet has always been very accommodating and responsive to my inquires. Whenever I have a problem I feel 100% confidence you can get it fixed correctly with excellent service. Thank you for the help.

Jon

Dec 17, 2013

I made the appt via the My Chevy app. Noted that i only had about a half hr because i had to be back to work by a certian time. It was noted in the response i recieved and was asked to inform whom ever was at the desk at the time of my arrival so. I dd just that. But. It ended up taking over 40 mins for a simple oil change. I was late returning to work but when you have a boss who is also a long time friend. It helps the situation. This isnt realy a complaint by any means. The service was great and the folks were nice. I known one of the sales men for quite a few years and so that helps the being late part. Just think they could try to be more understanding when people need to be someplace such as work. Have a happy holiday!Jon

Edith

Dec 6, 2013

The service check I had done was very thorough. Both Lindsey and _____ were more than friendly and helpful. While I waited for the service, I was offered coffee, etc., the fireplace was going and a christmas tree was in view. The atmosphere was very homey! Additionally, I took the time to speak with Steve B. and a few others in the show room and all were more than friendly and supplied answers to ALL my questions. I know I made a good choice of location, dealers and service technicians! Thank you, Edie

Phyllis

Dec 1, 2013

Capt Joe in Service Dept was professional, attentive and responsive to my questions. Wonderful job on the cleaning detail, feels like I'm driving in a new car

Roger

Nov 29, 2013

I blacked out driving my 2010 Silverado into an intersectionand the truck bed was rammed behind the rear wheel.The truck is driving excellent since you did what you had to do. I believe it had something to do with the axle.

Larry

Nov 22, 2013

Lyndsey, one of the service reps. handed my problem very nicely. Thus is not the first time that I have gone to this dealership. I like the way they handle the service when I need have a problem fixed.

machineman1

Oct 15, 2013

friendly from the first meeting when entering the dealers lot when I was looking for a truck and through the sale and service months after, everyone has been great. thank you exceptional employees.

auntie

Jul 7, 2013

as always, my experience with the service department at Amesbury Chevrolet was pleasant, efficient and timely. they do great work and customer service is a priority.

EDD

Jun 26, 2013

I purchased a new 2014 Cruze Diesel from Amesbury Chevrolet. They were very patient with me during my couple visits and numerous questions. My salesman, Chris Holder, was never pushy and everyone was upfront and honest with the numbers. Excellent group of people to buy a car from. I highly recommend Amesbury Chevrolet.

Sando

Jun 13, 2013

Super customer service. Very professional and accommodating.

Eileen CG, "reader'

Jun 4, 2013

I had a pleasant experience and all the salesmen were helpful and knowledgeable, especially Steve B. I bought my dream car, a red chevrolet equinox.

John Surpitski

Apr 8, 2013

Very satisfied with all aspects of the transaction.

JOE B

Mar 21, 2013

GREAT KNOWLEDGEABLE SALES PERSON STEVE B FULL KNOWLEDGE OG VEHICLE IN AND OUT EXTREMELY HELPFUL THROUGH WHOLE PROCESS

jegenberg

Mar 19, 2013

BEST car buying experience I've ever had. Friendly, NO pressure sales staff with great sense of humor to boot and no typical "car salesman" attitude! They work hard to earn your business and their service department is superb! Pleasant, clean and comfortable environment to wait while your car is being serviced - comfortable leather chairs, television, fireplace, the works! Go to Amesbury for your next vehicle - you will agree with my sentiments.

Ashley103

Feb 20, 2013

I purchased my new 2012 Chevy Cruze in August. Amesbury Chevy made it so easy. They helped me find the perfect vehicle for me. My car payments are spot on the number that I was promised. I brought my car in for my first service and was very happy with this experience as well. The drive thru made it much easier for me to get my children out of the car without them running across the parking lot. I waited in the waiting area and my children stayed occupied watching tv and coloring on the chalk board. I would highly recommend this dealership to anyone looking to purchase or service their vehicle.

stevenmaher

Jan 8, 2013

Went in on Saturday 1/5/13 was driving my used Honda Civic Monday 1/7/13. from the moment I arrived on site the professionalism of the staff was outstanding the vehicle was pulled up front and was already running. I told them I am familiar with this car and how it handles as my Fiance had one but Chris said all cars drive differently so I went for a highway test drive and I loved the car. When i went to pick up the car on Monday everything was all set Chris contacted the registry, my insurance company, they handled all details all I had to do was sign on the dotted line. I would highly recommned this dealer to anyone and when you go their ask for CHRIS HOLDER I told him what I wanted and what I wanted to pay and he get it. I felt no pressure having been ripped off by other dealers in the past I was surprised at his professionalism.

tamigrafton

Nov 14, 2012

My husband and I came to Amesbury Chevrolet to purchase a 2013 Chevy Tahoe. We also had a vehicle we were looking to trade in. We called ahead of time to speak with a manager and set up an appointment. When we arrived, Chris had the vehicle pulled up and ready for us to test drive. This was one of the best experiences we have had purchasing a vehicle. Chris was very knowledgeable on the vehicle and straight forward with us on pricing. Unlike other experiences with vehicle purchases (lengthy negotiations, hidden costs, etc.), Chris was straightforward and upfront, and was able to work with us to meet our personal budget and get us a fair trade on our vehicle. After purchasing the vehicle, Chris spent about an hour with us going over more specific features in the vehicle and setting up our preferences and on-star. Since we arrived at the dealership late on a Monday evening, they even had the vehicle washed and detailed the next day and delivered to our home. We live about 1.5 hours from the dealership. They even re-fueled the truck so it was full when we recieved it. We could not be more pleased with our experience at Amesbury Chevrolet, (Chris Holder specifically) and of course our new Tahoe! Thank you! Tami (Grafton, MA)

mandalyn

Oct 23, 2012

I went in on Oct 18 to check out an advertised clearence. I was brought a car to test drive which I decided to buy. I picked up the car on Friday after transfering registration from my trade-in. The car was supposed to have remote start which would not program to the clicker. They wuold fix it Monday when I had more time. On Saturday I went to put groceries in the trunk and saw it was a different model than I was told it was. Sunday in the daylight I checked the VIN thinking they had two and I came home with the wrong one. It did not match the paperwork they gave me. After calling them and a major freak-out,we decided to check it all Monday. Turns out the 2 VINs had the last 6 numbers matching. Nobody noticed the rest were different. Luckily the title was correct to the car.I took it in Monday,fixed the paperwork mix-up. But the remote still wouldnt connect. They gave me a loaner and kept at it. Tuesday Alex the service manager called to say that this car doesnt have remote start,the other model does but they felt so bad that this whole deal was so mixed-up that the salesman -Jeff- asked Alex to put in an after market one for me. I would have understood if my car didnt really have it but I am more than thrilled that they went so far above and beyond to smooth things out. Thank you Jeff and Alex.

car_lover2011

Oct 14, 2012

I bought a 2011 certified pre-owned Chevy Malibu LT a few months back and absoutely love it! I was not really in the market for a car, but when I saw this deal I had to have it. I had custom leather and heated seats put in it and they are amazing! The vehicle is just wonderful, super quiet, runs great and I'm getting around 28-30 MPG average, which with gas prices going up is just great! I worked with Dan Ditmars, he was very helpful, personable and made this a very seamless quick process. I thought buying a car would be such a headache, but it was very far from that. The people that work here are great, no pressure at all. Highly reccomend this dealership to buy a car at.

cape

Oct 12, 2012

My car purchasing experience at Amesbury Chevrolet was very positive. As soon as I entered the dealership I was promptly greeted. The salesperson was very helpful and carefully asked questions to understand what I was looking for in a car. We tried many different styles and colors. The salesperson was very knowledgeable about each car and answered all of my questions. I decided on a 2009 Malibu, we quickly closed the deal and within 30 min I had all of the paperwork, insurance and the keys to drive off the lot. I couldn't believe how quickly the process took. After the first day of driving I did notice an issue with the turn signal and called the salesperson. He told me to bring the car in when it was convenient for me. I pulled into the dealership the next day and again was greeted promptly and the salesperson was right there. He grabbed my keys, gave me a loaner and said the car would be fixed in the next hour and I could pick it up at my convenience. I was there at the end of the day and my car was fixed. I was impressed with the salespeople, the staff, and the facility at Amesbury Chevrolet and would encourage anyone to visit this dealership to purchase a car or get their car serviced.

digiweb

Sep 28, 2012

I had a good experience buying this car. We negotiated a conditional offer over the phone. Then the salesman (Dan) brought the car to my house -- which was unbelievably helpful to me. The only glitch was waiting at the dealership for the opportunity to be sold a warranty. I wouldn't have minded except I really wanted to go to the beach evening and it got too late. This is such a tiny thing, I bring it up to point out how problem-free the entire experience was. If that was the worst thing about my experience, I'd have to say it was a pretty good car buying experience.

jcro2066

Sep 24, 2012

I bought a Chevy Sonic sedan and 4 weeks later my wife bought a Chevy Sonic hatchback.So you can see we highly recommend this dealership to anyone looking for a no pressure sales.We also recommend the service dept as well.

Kim Kissel

Sep 21, 2012

I found the whole experience of buying my Malibu Chevy a pleasure! Jeff Pelonzi, worked with me to find just the right car - no pushy sales pitch - honest answers to all my questions. Bargaining went well and swiftly - I got a great deal - and I'm very happy!! Many thanks to Jeff Pelonzi, John Schiavoni who explained all of my car's super features, and to Jim Doyle and Jack! Down to earth and easy going guys!!!I'm spreading the good word about Amesbury Chevrolet - many dealers in the area could use a lesson or two from you!!!Best Regards,A Very Happy Customer

glovesave39

Aug 14, 2012

If I wrote this review Friday, when I first got the car, I would have given them a much better mark. I purchased a 2009 Hummer H3T from them last week to bring back and register in New York State. I made this very clear to them and provided them with all the appropriate documentation. I put down $10,500 on a $26k purchase and financed the rest at a fair rate and fair loan terms. I didn't blink an eye at the $400 documentation fee, because I was pleased that I had managed to sell my previous car for $10,500 just the previous day (They offered me $8,000 on a trade-in, which was a severe lowball offer) My salesman, Jeff, was very helpful over the phone, but provided me with misinformation regarding the warranty remaining on the vehicle. I will chalk that up as him making an honest mistake, because he based the information on CarFax, but he probably should have cross-referenced this with their own database before giving me the incorrect information. I was told that the dealership would handle all of my registration requirements, and to bring my old plates. I thought that a bit strange, since they're a Massachusetts dealership, but I assumed this wasn't the first time they had ever sold a vehicle out of state. Massachusetts has a peculiar "grace period" law, which allows you to drive for 7 days with old plates, on a new vehicle. Apparently, no one at Amesbury Chevrolet bothered to research into the fact that New York does not have the same law, so they sent me on my merry way home, in my new truck, with my old plates on it. If this wasn't bad enough, I called them the following business day to ensure that all of the supplemental registration documentation that they needed from me had been properly received via fax. They confirmed that it had, and would be sent out to the "registration service" on Monday. It took me SEVEN phone calls to finally be informed as to who this registration service was. Furthermore, I was told that they "have never used this company before" and thus could not provide me any information as to the time frame as to when I will receive my registration. Mind you, I currently have a useless vehicle in my driveway, because I have no way of registering it. On Monday morning, at 9:30 AM, I called back and asked if it was possible that all of the documents necessary to register the car be overnighted to me instead of the registration service, so that I could register the car myself. I was told that "the documents went out early this morning". In past and future correspondence, I was told that their UPS/FedEx pickup is in the afternoon/evening, therefore I was blatantly lied to. So at this point, I had gotten the runaround for 4 days, and a useless $26k vehicle for the next week and change. This whole experience has been an exercise in futility, mismanagement, lies, and embarrassing incompetence on the part of Amesbury Chevrolet.

Mike39

Mar 29, 2012

They screwed us on our trade and loan. We have been told by other local dealers to get legal help! We highly DON'T recommend this dealer!

dave1963

Oct 9, 2011

This is my third car purchased thru amesbury Chevrolet. I have had few issues with the company and have always been treated with respect. as of now I will not buy anywhere else

2010silverado

Dec 8, 2010

I found a great truck, exactly what I wanted! It was at Amesbury Chevrolet. I drove from Maine to get it and all was good with the sale of the truck. After only driving 1500 miles it had a terrible vibration which was fixed after being in the shop for 2 ans a half weeks. So the vibration was gone, now it hesitates when shifting and rumbles and shakes. So I bring to the dealer again, they say they can't feel anything not "normal". So after countless hours of phone tag with GM's customer assistance center representatives (whom, may I add are located in the Phillipenes and Argentina) I get awarded a whopping 2 year free oil change package. The truck is still junk, and with only 5k miles on it, Amesbury Chevy offers me $5k less than I paid for it to trade it in (just months after the purchase). I'm very dissatisfied. Both with GM and Amesbury Chevrolet. The owner, Brian Fecteau doesn't even have the nerve or courage to call me and try to help me out of a truck that will never be satisfactory. So, $400/month sucks! Don't bother with these guys, the owner is a money hungry loser!

christopher33

Jun 25, 2010

i broke down in near haverill mass about two years ago at about one i n the morning had no inkling of buying new car but this guy gave me an add for new cars at amesbury chevrolet tow place told me car needed new transmision that last mechanic had messed up when he put new clutch in well i called big ken he promised me a colbalt at 1300 of course like i knew he would do when i got there he said he couldnt let me have it that price so i panicked and got aveo nice car but not what i wanted they also gave me the run around on cancelling my ext warranty had to get my insurance lady to call chevy new england dealer to get it refunded please and i mean please do not deal with these jerks!

truckman1980

Jun 2, 2010

This was by far the easiest transaction for a car that I have ever made. I sent in an internet lead and was responded to very promptly by the client care specialist JP. He went over with me the vehicles that the dealership had in stock that closely matched what I was looking for and also went as far as to tell me that if I were to look and they didn't seem to fit that he and his managers could easily find what I was looking for. I set an appt. for the next day and was greeted by JP when I came in and then he introduced me to Steve who was very knowledgable on the product and extremely helpful. When it came down to the numbers the sales manager Justin Fecteau came over and introduced himself and pointed out how the numbers broke down. Based on my experienece up till then in terms of the professionalism and friendliness (as well as a very aggressive price) I decided to buy from them. I would reccomend anybody I know looking for a car to visit this dealership and like I said it made my car purchase very enjoyable and easy. One other thing that I thought I should mention is there were no back and forth good salesman, bad sales manager high pressure sales tactics. Great place to purchase a car from.