Used Cars for Sale at Anderson Nissan Mazda in Rockford, IL

Melissa Wenger

Jul 19, 2021

My only constructive feedback is communication. I had to call the dealership every time for a follow up. The car was there about 4 days before I called just to see if they even looked at it. They hadn't and said they would the next day. Then I had to call 2 days later to see what the result was. Then they were going to call Nissan about the warrantee and let me know if it was covered. I had to call back 2 days later to find out the answer. I was told it would be done on Monday or Tuesday latest. I called on Tuesday at 5pm in order to give the full day and was told it was almost done and would be finished first thing in the morning. I did not get a call till 5pm Weds night. They should work on proactive communication instead of reactive. Other than that, the service was done good and I am happy with the outcome.

D W

Sep 14, 2021

My routine 20k service went fine as expected. Unfortunately I had another issue in which the dealership did not meet expectations. My vehicle's passenger side fender moulding is falling off due to poor factory workmanship. This is not the first time. My driver side fender moulding very oddly fell off during a brushless car wash a couple of years ago. Fortunately it was replaced for free as the vehicle was still very new at the time. It is my understanding that the issue is widespread to all of these particular style fender mouldings on multiple models, so why Nissan doesn't correct both driver and passenger mouldings during the first occurrence visit is just negligent. I haven't been able to wash my vehicle in an automatic car wash since the first incident, and I'm concerned this moulding is going to fall off while driving, potentially causing damage to another person's vehicle or worse... Surprisingly, Nissan offered to correct their poor factory workmanship at MY cost of $450+. This certainly cannot be justified considering the reason for replacement, the true cost of the part, or the supposed minimal amount of labor necessary to fix. With that said, I am still pleased with the vehicle, and pleased overall with my Anderson vehicle history and experience, but this particular situation was a big miss on their part unfortunately.

Kaari Hobson

Jun 29, 2021

I worked with Billy, Ash, and Dustin and they were all fantastic! Really made sure I got what I wanted and was 100% happy and knowledgeable about it! Made sure the process was as stress free and easy as possible! Really worked with me to get things within my budget! I highly recommend Anderson Nissan!

Janine Ginter

May 11, 2021

Had s speaker replaced. Service check in was fast and polite. Service install of my speaker was fast as lightning. The sound of the new speaker is perfect. Service check out was informative and professional and polite. He even corrected the misspelling of my first name, I am grateful for that!! I will definitely go back here.

Trina Cleland

Jul 30, 2021

Sebastian was extremely nice and knew the car very well. He wasn't too pushy and got us out of there quickly. I was expecting to be at the dealership much longer than we were.