Used Cars for Sale at Andrews Cadillac in Brentwood, TN

Mark

May 3, 2016

Worked with Scott Levine who was great as my sales consultant -- helpful, realistic, hard worker, good communicator. But I think everyone in Williamson County TN (metro Nashville) already knows that Andrews Cadillac is a legendary dealer.

sue leoanrd

Apr 28, 2016

You cannot beat the service at Andrews - besides being informative they are kind and efficient which is hard to find now adays. I really appreciated there help in every area since I am not proficient in what my cadillac need its nice to know there is a company I can trust available to the public thanks Andrews Cadillac and your great staff

Carol

Mar 21, 2016

New customer within the past year and will remain so for many years!!

Franklin customer

Feb 23, 2016

A good experience and well worth the drive to compare. A great dealership.

Henry

Feb 1, 2016

Purchased a used ATS from John Bearden , Sales Representative and Scott Alton, Pre-Own Manager - process was professionally handled and expedited in an efficient manner. Car needed some minor detail performed and dealer was agreeable to comply with all requests. Met Bryan Dover, Service Advisor who worked with me and took care of all issues. The entire staff I interacted with was and continues to be totally professional and demonstrate true concern that I as the customer am truly satisfied - and I am.

Local merchant

Jan 19, 2016

Your service advisor told me it would take 1.5 hours, and asked if I wanted a ride or to wait. I decided to wait, but secretly thought it would take longer than his estimate. To my pleasant surprise at 1 hour 15 minutes he said I was ready. Another great experience with your service department. Thanks....Jerry

Rick Siebert

Jan 15, 2016

Was in the market for a high quality low miles Cadillac, this dealer had one advertised and I made an appointment to view it. Upon arrival, sales specialist Scott Levine had the car parked front and center for my viewing. I was greeted very nicely by Andrews Cadillac staff. As I knew what I was looking for, I spent a lengthy time going over the car with no pressure, I liked that. After test driving the car, I knew it was the one I wanted. After a no hassle negotiation I purchased the vehicle. As a buyer of many vehicles,from both private and dealerships, I must say I have never been treated better buying a car. Was introduced to Mr. Andrews the owner, he took the time to visit and talk with me while paperwork being processed, fine man, was highly impressed by this dealership and sales staff, look forward to years of service from this car. If your in the market for a new or a quality pre owned Cadillac you should give this dealership a look

Painrace

Jan 10, 2016

After trying another dealer that could not fix our problem we went to Andrews and met an excellent service writer, Edwina! Car was fixed in a short amount of time at a very reasonable price. We also met a very friendly sales person. GREAT dealership! We will be back! Jim

Nancy Peyton

Jan 4, 2016

Always perfect service at Andrews!! People are always cordial and ready to assist you any way they can. They have met me at Dr's offices and at an interstate exits to exchange cars with me so they can work on my car when I was unable to drive into dealership for repair or recalls due to time constraints at physicians offices as we live 2 hours away. Certainly worth the drive to buy at Andrews!!

Dave C

Dec 10, 2015

My experience at Andrews Cadillac was the very best i have ever had.It started with the a salesman running over to the door just to open it for me and my wife.He asked who i was here to see i told him Scott Levine. He promptly went to get him for us. The buying experience was amazing . Scott showed us every feature even though it was passed closing time. This was the very best experience i have ever had with car buying. I love this car.

PamO

Nov 29, 2015

Andrew's offers exceptional, friendly service! They treat you better than family ! :) Honestly, they are very good!

Satisfied caddy owner

Nov 19, 2015

My sales professional was Scott Levine. we had emailed each other several times. I eventually set a date to meet him and test drive several cars. After driving the Cadillac, there was really no comparison. I bought the 2012 CRX, and I am really loving it. If you are looking for comfort, and luxury then you can't go wrong. Mr. Levine went over all the details of the car and even introduced me to the owner of the dealership. Hello mr. Andrews. I really appreciate the time and consideration I received from everyone.

Bob Smith

Oct 21, 2015

Always treated in a timely fashion, with a great deal of respect, and of great import, any of the work that has to be done is thoroughly explained to me to my satisfaction. This is an A+ dealership and has been since I have been dealing with them for the past 15 years.

Jackie, Harold's wife

Oct 17, 2015

My husband and I purchased a vehicle from Andrews in November of 2013. We have had our car serviced several times since then. Every time we have been taken care of as if we were family! Our car is a delight, I don't know if we will ever get ready to trade in on a newer one. Andrews not only sold us a quality automobile but one we are proud to be seen in. And we would never dream of using any other service facility, the people are that nice!!

Marjorie

Oct 7, 2015

Always excellent service!!! Wonderful people. I would highly recommend them.

Billie Pate

Sep 18, 2015

I find the personnel at Andrews Cadillac very competent and gracious. Bridgett is my service associate, and always serves me well and tries hard to accomodate my needs. Billie Pate

V. Agresta

Sep 17, 2015

In preparation for TN winter, I had all new tires and relining of front and rear brakes performed on my 2006 Cadillac DTS. I asked if I would sense or hear anything different with the new brake pads; but I was assured that there would be nothing unusual. You wouldn't have to be an accomplished musician like myself, to hear the clunk and grinding sound I experienced after driving the car home and using the brake in heavy Nashville traffic. This was especially evident on downhill grades, when easing off of the brake for forward motion and then pressing down again. I called the dealership and was told to bring it back the next morning. The technician drove the car and said what he heard was normal and there is always some "bedding in" time on new brake pads. I was very grateful for the explanation on this procedure; and if the sounds still persists, I will once again take the car back for further inspection. I depend on this Cadillac dealership, and in the past 18 months of service, since moving to TN; I have found them to be very courteous, thorough and reliable.

Jpei

Sep 15, 2015

Good service and friendly communications. Will be back again

OUT OF TOWN CUSTOMER

Sep 2, 2015

Great service. Repair was made quickly and the facility is top notch.

Alex Maas

Aug 25, 2015

Great customer service, Particularly from Edwina McGee.

Jackie's Caddie

Aug 10, 2015

The dealership was a joy to deal with, especially Herman Butler. We have had our Cadillac for about two years and we have had no problems with the auto. The service is wonderful, would not have our car serviced any were else.

DR.T HUMAN AIRSHOW

Aug 9, 2015

GREAT EXPERIENCE FROM THE START I AM A PREVIOUS CADILAC OWNER AND THE CADILAC BUYING EXPERIENCE GOES BEYOND OTHER BRANDS. ANDREWS TOP MY PREVIOUS BUYING. I REALLY FELT OUT OF PLACE BECAUSE I CAME IN WITH MY GUARDS UP AND READY TO GO BLOWS. GOING INTO THE FINACE OFFICE IS ONE OF THE WORST PART OF BUYING, NOT ONE TIME DID THEY TRY TO RAILROAD ME. AGAIN THANKS TERRY HOGAN

Dr. Martha King

Jul 27, 2015

I bought a car from this dealership several years ago. That was a great experience because I bought the car on my own, using my own credit references. They did not ask for my husband's references and that was important for me to do this on my on. I prefer to take my cars here for service, more than other places because the waiting area is pleasant, everyone is gracious and courteous and most of all your problems are taken seriously. You leave the dealership in such a positive mood with your issues solved.

Jose

Jul 18, 2015

I was looking to purchase a new vehicle to replace my older one. I visited Andrews Cadillac to explore my options and met with Mr. Scott Levine. Scott's professionalism and thorough knowledge of the vehicles that I chose made my buying experience very pleasant and easy. I will definitely recommend this Cadillac dealer to anyone. Thanks Scott for your assistance and catering to my needs.

Kay G. dancing and hiking

Jun 27, 2015

I always find everyone very friendly and helpful. The service is always great. I had an appointment in the Spring at the "Y" the same time that it was time for my car to be serviced. Bryan Dover was so thoughtful and helpful. He had someone take me to the "Y" and when I was ready I called him . I was picked up and of course my car was serviced and ready to go. That bit of kindness was a great help for me. I find Andrews always has very nice and pleasant employees. It is a pleasure to deal with them.

Cookie

Jun 24, 2015

Once again Edwina Mcgee took care of every aspect of my service needs....including a loaner while my escalade was being serviced and repaired. I bought my truck 4 years ago and have NEVER been disapointed!

Bob D

Jun 16, 2015

Made a call to dealership and was connected with Ryann He listened and work hard to put a deal together. All went as I wanted as I was very clear as to what I was looking for and price I would pay.

Chris H.

Jun 4, 2015

Very professional and friendly customer service. Highly recommended!!! A+++++++++++++ I will be back...

SkipsVoice

May 23, 2015

I moved to Nashville about 3 years ago, and have been taking my cadillacs to Andrews Cadillac for service for the past several years. I was so pleased with the quality of their service department that I purchased a new car from them earlier this year. Every contact and every visit I have ever had with them has been way above what would normally be expected.

COL Bill

May 6, 2015

I am always so very pleased with every aspect of my relationship with Andrew's Cadillac. From the scheduling experience to the walk away when everything is done, every person and every action are top notch. I buy a Cadillac because they are the BEST. I buy it at Andrew's because they are the BEST! I do not know why the overall rating keeps changing from Excellent to Poor. I hope you are watching for this error!

Anthony Colella, Ph.D.

Apr 20, 2015

I recently brought our Cadillac SRX in for its 10,000 mile service and while there, it was brought to my attention that I had a nail puncture in the sidewall of one of the tires. Edwina in the service department was absolutely fantastic in assisting me with resolving the issue with my insurance carrier and replacing the tire. She addressed this issue by phone in my presence and had a new tire on the car in less that 15 minutes after the initial regular service was completed. I have owned or leased many different high performance cars in my life and have dealt with many dealerships but I have never experienced that level of excellence that is demonstrated at Andrews Cadillac. And I make this statement not only as a result of the same consistent high quality service reflected in their service department but also from the sincere and caring involvement I received when I leased this car with Scott Levine. The commitment to excellent is obvious on all levels at this fine establishment and it is for this reason I have elected to become a repeat customer with Andrews.

Phil

Mar 15, 2015

Service at Andrews Cadillac - Dropped my wife's car off for normal service the night before and my wife got the vehicle back the next day. No problems. We always try to deal with Edwina McGee, Service Advisor. She does a great job for us, keeping us informed of what is going on and is patient with our questions and phone calls. Would highly recommend Andrew's Service Dept. to anyone who wants to have a great service experience. -Phil Kulp

Tim Nelms

Mar 13, 2015

From sending the e-mail asking a question about a vehicle to walking out the door with keys, the entire car buying process at Andrews Cadillac was a pleasure. No hassle, no pressure, honest, and welcoming. I can't say enough good things about the experience. If you need a vehicle and don't want to get the run around, go to Scott Levine at Andrews Cadillac.

Laurie O

Mar 10, 2015

Completed my first service- oil change and tire rotation- at Andrews. Very friendly staff, even first thing in the morning, and immediately was dropped off at work by their courtesy driver. I also picked up by him later when my service was complete. Very satisfied and pleased to have such a top-notch operation so convenient to home and work.

Andrew's Biggest Fan

Feb 3, 2015

Andrew's put four new tires on my Cadillac for free just because I bought my first Cadillac from them!

Christina Coleman

Jan 30, 2015

I always feel like I am getting honest advice on what needs to be done, in addition to a consistent and high level of customer service.

Adelicia

Jan 25, 2015

Excellent service department. Edwina McGee is so professional and always recommends service options which are necessary and which are optional or which can be delayed. She understands my budget and works within it. I appreciate the individual service.

Valerie Strong Agresta

Jan 11, 2015

After having the check engine light repaired on Dec. 4, 2014 (2006 Cadillac DTS); I then began to have the Service Stabilitrak light come on intermittenly after doing normal turning. I researched and found that it could be the steering wheel position sensor or yaw sensor. I called Andrews Cadillac and Bryan Dover was very helpful in explaining what might be the problem. Being the sole driver of this car, I want to keep it as maintenance free as possible and safe. Andrews Cadillac took care of the problem in a minimal amount of time, and kept me informed about the progress. I have great confidence in this dealership, and appreciate the sincerity of Bryan Dover.

Clyde Self

Dec 24, 2014

Andrew's Cadillac dealership is top notch! Every time I have have had to bring my car in for maintenance, I have been treated as if I were a King. The repair department employees are very polite and willing to work with the customer. The waiting room is very pleasant with coffee and refreshments with comfortable sitting provided. As if that were not enough, when your car is ready, along with a wash, they thank you for having the opportunity to help in your service needs. This is why I feel like a King when I enter the store.

TBJ

Dec 22, 2014

The service department at Andrews does all it can to provide excellent car maintenance and repair, minimizing the inconvenience to their customers whenever possible. It makes dealing with them a pleasure. They communicate well as they diagnose, and they provide transportation when your vehicle is out of use. The dealership is well run, clean and attractive, and everyone is courteous and professional.

Razorback13

Dec 15, 2014

Just bought a new Cadillac from Andrew's Cadillac. Great experience all around. Very easy to work with

Melissa Darnell

Dec 13, 2014

Thanks to Scott Levine for being so awesome from start to finish with my new SRX purchase. He was so kind and professional, he was very prompt in folllowing up with me with all my questions. Scott made everything simple and easy from start to finish!! I highly recommend Andrews Cadillac and Scott Levine for your new vehicle purchase.

Lawson & Kathy Keith

Dec 11, 2014

My wife and I both drive Cadillac DTS. We have bought many cars from Andrews over the years. In all or dealings in both buying and service after the sale Andrews is simply the best car dealer in Nashville. Curry, Zell, Derik, and Scott are the best. They go out of their way to serve Andrews customers like family. When Kathy and I recommend Andrews to our friends considering buying a car they ask why we are so high on Andrews. We tell them buying from Andrews will be the best experience you will ever have buying a car.

JPremier

Dec 6, 2014

Recently purchased a pre owned vehicle and the buying process was very easy and professional. Everyone exhibited exceptional service and Mr Levine is amazing! They say the car comes with the sales consultant and they aren't lying! As I'm still learning the features of the car, I reached out to my consultant personal cell and he helped me after business hours! It's not a lot of people who will do that. I really feel part of the family there and highly recommend them if you're looking for a reliable vehicle. We now have two CTS vehicles and I'm certain any vehicles in the future will be purchased from this dealership because of their great service. Thank you guys!

cody.halasz

Dec 5, 2014

I live in Kentucky and found several ATS's at Andrews online that I liked with the red leather interior which I was looking for so I picked one out online and made an appointment to travel down to the dealership later that week. When I got there the car I had been looking at/chosen had some aftermarket black rims on it and I had asked how much more were those and I choose to just have the ones that were suppose to be on it and pictured online put back on. Well after all the paperwork was completed (took over 3 hours and the loan app had already been submitted and approved earlier that week online) I leave the lot to head home, I happen to just think to pull over and get out and check to make sure they put the right wheels (19") back on which were a $895 option listed on the window sticker. Nope they put these little and very ugly 15" on. I head back to the dealership and tell them those are not the rims that I had purchased and they tried to convince me to keep them and I informed them that was not a option, I wanted the rims I had paid extra for and the manager agreed to swap them out with another car on the lot. Which took them an extra hour to swap these out.After owning the car for three weeks (900 miles on the odometer) I get a flat and take it to my local dealership in Kentucky and find out I have a screw in my tire. My local dealer said The tire would have to be replaced due to being a run flat which is illegal to be plugged for $410 but if I would of purchased from them they would replace for free because they give a complimentary 1 year road hazards with there new cars but I should contact Andrews to see what they want to do about it since thats where I purchased the vehicle.I contact Andrews and was told I had the opportunity to purchase road hazard ($600+) and declined so I was on my own. Why would one dealer offer this for free and Andrews charge so much. I understand I did not purchase the road hazard but what I was not told is that My car has run flats and if you run over a nail they cannot be fixed and would cost me 400+ for each tire to replace. Was also not informed that I DO NOT have a spare tire. I work in sales and I understand this is a Issue with the dealership and not the salesman. The Salesman answered my question and told me there policies. So I forward the General manager our conversation and my concerns that there is NO service after the sale and your on your own after purchasing at Andrews. The General Manager (Nelson Andrews) choose to completely ignore my email and no response at ALL.The whole reason behind purchasing a new vehicle is the piece of mind that you have a dependable vehicle that you wont have to pour lots of money into for repairs. Well three weeks later im spending 400+ on a new tire because Andrews could care less about there customer. When Has anyone ever got new tires and it not include some sort of road hazard for at least a short period of time. Especially when my local dealer gives there customers the extra piece of mind with a complimentary one year of road hazard.At Andrews after the sale you are on your own, I would NEVER EVER recommend this dealership to anyone I know. Andrews is all about volume and could care less about the customer. If they don't sell to you they'll just get the next guy.The Sales associate did take good care of me and explained all the featured of the car before leaving and did an excellent job and has followed up with me several times after the sale making sure I understand how to navigate all the technology in the new ATS. My bad experience is beyond his control and comes from poor management of the facility and there policies.

Emily Leininger

Nov 20, 2014

I go out of my way to bring our cars to Andrews. Hands down, it is truly the best. Everyone I have ever encountered has been friendly, accommodating, helpful, respectful, patient, and customer-oriented. It is rare these days to great experiences every single time, but I always have. I won't ever go anywhere else!

Bill

Nov 19, 2014

Right from the start on the internet to my wife and I driving away in a 2014 XTS Cadillac 1 week later. It was a great experience. Scott Levine was so accomadating and professional along with his knowledge of the vehicles. We always enjoy going to Andrews it such a pleasant dealership. Having Mr. Currie Andrews spend time with us was a rewarding experience also. Thank you Andrews Cadillac for a great day and a very good car. This our second car from here.

Suzanne

Nov 19, 2014

Bill & I have pruchased Cadillacs at other dealerships. When we dealt with Andrews Cadillac, we knew we had found our "home." Everybody you have contact with at this dealership is very professional & gives you their utmost attention. Our salesman, Scott Levin, even came in on his day off to assist us. He impressed us w/his product knowledge & patient instruction on the many features on our XTS. Kenny Soderstrom, sales manager, was also on top of his game with financing information. Of course, we always enjoy our visit with Mr. Currie Andrews. He really caps off the personal touch you experience with this dealership. Thank you Andrews Cadillac for such a pleasant & truly remarkable experience.

Appreciative

Nov 11, 2014

Coming out of work last week, my 2013 SRX would not start and was making a loud clicking noises as I attempted to start it. The noise would not stop. I called OnStar and they said that it sounded like I needed a technician. They dispatched someone from Andrews (coincidently, my usual service provider). William came to my rescue with a great attitude and all the equipment which was needed. Andrews will continue to be my service provider of choice. Thank you so much

William Baker

Nov 9, 2014

Took my ATS to have it service. Could not ask for more of kind and wonderful people that work there. Work was done in stated time. everyone there goes out of there way to make you feel appreciated. would recommend them to anyone wanted to get a new car.

JDD

Nov 2, 2014

The service department has always treated me fairly whether the repair was under warranty or not. That's why I continue to return.

ljeanry

Sep 29, 2014

As usual, the service was great. I have no complaints.

Valerie Agresta

Sep 23, 2014

I recently moved to TN and my DTS was under a GM Factory Recall; and I needed assistance. My husband was a Chief Engineer for GM until his retirement, so I am very familiar with the corporation and have always driven a Cadillac. I was exceptionally pleased with the attention and service at Andrews Cadillac. They were quick to explain the procedure, repairs and took every measure to show me hospitality in a very well maintained customer waiting area. The car was serviced promptly and the Administrative team introduced themselves. I would highly recommend this Cadillac dealer to anyone living in the greater Nashville area.

Mike McNally

Aug 20, 2014

Andrews is a good outfit, but from the perspective of a buyer with service experience of 7 years, Edwina is the Andrews champion. Top notch attention, feedback, and accommodations every time, on time and always dependable. Salesmen come and go; that interaction may be intense, but it is temporary. The happy marriage is good service. Edwina delivers.

JimB

Aug 13, 2014

These folks make you feel at home. Excellent service. I would not take my cars anywhere else.

Earl Hensel

Jul 27, 2014

I recently wrote a very positive review but I keep getting e-mails requesting more reviews. I'm not sure where these reviews go but I will write one more.-------I recently blacked out and ran my SRX into a concrete base of a light pole at the Kroger store and ended up with a pacemaker. Apparently I stepped on the gas when I blacked out because I did extensive damage to my SRX. Mark Moyer and team did a terrific job of putting my vehicle back together.Mark gave me periodic updates on the progress of the repairs, which I really appreciated. Scott Hertzberg is also one of my Andrews heros when I take my SRX in for service. I also enjoy talking to Herman Butler. What a fantastic personality. He has helped my wife and me understand how all the buttons etc.work and is a real pleasure to talk to. I hope Andrews folks continue their concern for their customers. I enjoy being at the dealership-----and the coffee is good as well.------Earl Hensel

The hamer

Jul 7, 2014

Very very professional service department. Sales staff very friendly and helpful.

Raj Grewal

Jun 19, 2014

We bought this Cadillac Escalade brand new and have been clients of Andrews Cadillac since2003.

Exguitarplayer

Jun 17, 2014

Andrews Cadillac went out of their way to get the exact 2013 SRX that I wanted...color and all. Not long after the purchase, I was hit by a car while valet parked. After getting estimates, I found Andrews Cadillac body repair was the least expensive. I was extremely pleased with their quote and with the job they did on the repair. I was concerned about the service schedule and the need to go the the dealership for all service work because they are located almost an hour from where I live. However, after a couple of visits, I found the trip was well worth my time because they did such a great job. Fast, courteous, thorough and with a comfortable waiting area with coffee & snacks. I've never had such a great experience at any other dealership.

DaniLauderdale

Jun 10, 2014

I've now completed my 3rd car purchase from Andrews Cadillac! Each time has been through a different dealer. This time I worked directly with Scott and Joey! As expected, the process was smooth, and I'm beyond satisfied! I would recommend this dealership to anyone who wants the best deal, on the best vehicles, with the best customer service! If you're looking for a headache...Don't go here.

DrGlasmeier

Jun 9, 2014

Great car...great sales crew...great service crew..the total package...I have absolutely no problem paying for a car that comes with a great support staff. Great experience from the moment I walk into the door to all the sincere followup calls to ensure my satisfaction. Highly highly recommend!

Bill F. Cook

Jun 4, 2014

The reason I contacted Andrews was because I have a 2011 Cadillac STS. I had purchased from CarMax and have not had any service except oil Changes. My car was hit in the parking lot of a resturant and had to be repaired. I called Andrews and told them my car was coming by being being towed to their lot. The Repair service person I talked was Ann Martin who was very helpful with all information about the insurance and also advised me about what I could expect with their service. When the car was repaired, I have been very satisfied with the repair job that the company has preformed. The part that was a great help to me was, I also ask if anyone could show me how to set several automated settings the car has installed in this model, which is many. Herman Butler a Sales Person was kind enough to help me learn a great deal about the car's functions that I have appreciated very much.

Christina

May 21, 2014

Great service from the sales process to the ongoing maintenance. In am a four year customer of Andrews for four years. I appreciate the honesty in regards to what maintenance is required and the reasonable pricing of the service. There is no reason to go anywhere else, once you experience their customer service and followup.

Billy B.

May 18, 2014

Would recommend Andrews Cadillac to any and all that ask me. Was treated with the utmost respect and made to feel right at home. Scott Levine was most helpful in helping put me in a new car. Will recommend to any who ask to go see Scott at Andrews Cadillac.

Kay D. Graham

May 1, 2014

I ordered my 2012 CTS Sport Coupe in Sept. of 2011 to my specifications. Took delivery in Nov. 2011 and just love everything about it. I have had so many compliments on it and still do get compliments. I was recommended by a friend to go to Andrews Cadillac when I decided to purchase a car. I did check out another dealer in Nashville, just to hear what they had to say. Needless to say I was not happy with them. My friends had purchased their new vehicle from John Bearden and was very happy. I had a couple of visits with John and he was very helpful making sure that I had the color combination, chrome wheels and etc. that I wanted. John also took care of the transfer of my Cadillac that I sold to a friend at the time I took delivery of my car. This was very nice and made it easy for me. The service department is always very nice . The facilities are always very neat, clean and comfortable. Everyone at Andrews has always been very nice and pleasant to deal with. I would recommend Andrews.

wrwade

Apr 24, 2014

We can always depend on Scott Hertzberg, service advisor, to arrange and assure our car is serviced promptly, carefully and completely. We appreciate the dependable service and courteous, efficient care received at Andrews Cadillac service dept.

Helen

Apr 22, 2014

I recently took my 2009 DTS Cadillac in for an oil change at Andrews. I called right before I left and they worked me in and I didn't have to wait long..I couldn't have asked for faster service or nicer people. I also bought my car there and they are a pleasure to work with.

SHulse

Apr 16, 2014

Great service, great customer service. My sales representative, John Bearden, even called to wish me a happy Mother's Day 7 months after my purchase, and he remembers me each time he sees me at the dealership. Would definitely recommend a friend and buy from them again.

JR

Apr 9, 2014

The work was done much quicker than expected, and all is well.

Driving Ms. Daisy

Mar 11, 2014

My husband and I have purchased two vehicles from Andrews and couldn't be happier. We purchased a CTS and later a Platinum STS, both cars are great.The service team should be know as Triple Delight. Always pleasant and helpful when you're in the service department. Even when your husband tease me about driving slow taking 2 hours to drive from Madison to Brentwood they laugh with us and it genuine. When you have great cars being sold by top salesman like Herman Butler and quality service personnel Andrews Cadillac can't lose.

From Missouri

Feb 21, 2014

Top rate sales staff, and the service depart. is first class, I would rate them 5 stars across the board.

John E. Waller Landscaping by John E. Waller LLC

Feb 9, 2014

My wife and I were looking for a clean pre owned vehicle with low mileage. We were not that familiar with all the models Cadillac had to offer, however we did have a price range we wanted to stay within. Cory Muehlbauer, a sales consultant with Andrew's met with us on a cold blustery winter day and showed us several models that were within our budget. We purchased an SRX that we love. Thanks Cory for your professionalism throughout the process. We were impressed with your knowledge of all the features of the different models. Also a special thanks to Currie Andrews for his personal attention to Carmella and I at the dealership.

Happy Customer

Jan 30, 2014

I started looking for a new Crossover by looking at BMW and Audi but decided that I wanted to deal with a local owned dealership after being disappointed at the franchise dealerships. Andrews treated my wife and I as important people. We purchased a new SRX and love it. There was an initial factory defect but the service department was wonderful and fixed the problem with little discomfort to us.

Tomika C

Jan 29, 2014

My fiance and I went to Andrews because I got a taste of his DTS, and decided I wanted a Cadillac of my own. As soon as we walked in we were greeted by friendly people in a comforting atmosphere. I had an idea in mind of what I wanted, and I refused to settle for less. Scott Levine was an excellent salesman, and remained patient as I sent him out over and over in the freezing cold to pull different cars for me to test drive... I didn't like the color... It didn't drive like the DTS... I didn't want a car that large... Just to name a few of my complaints. I finally found the perfect Cadillac CTS, but it was missing one of my must have features... Auto start. Scott Alton came to see if I finally found my dream car only to find I was not completely satisfied. Not only did he throw in the auto start, but he also gave me a three month trail on my Onstar service, and my XM radio. Scott Levine and Scott Alton made my Cadillac buying experience very enjoyable. They made me feel that no request was too large, and I deserved to have everything I wanted. They kept me comfortable and happy throughout my visit. Andrews Cadillac is a wonderful dealership, with wonderful people. I recommend Andrews Cadillac, and The Scott Dream team,to anyone looking for a new or used car. I'm a hard sell, but I know they have my business from now on.

Phyllis "happy customer"

Jan 24, 2014

Great customer service. Always make me feel special!

Coralee Henriksen

Jan 15, 2014

I recently took my Cadillac CTS in for an oil change. The staff couldn't have been nicer. They were quick and made my visit a totally relaxing, comfortable experience. Everyone, including sale staff and the owner are pleasant and make you feel like family. The quality service and sales is amazing every time I go to the dealership. Coralee H.

Daver

Dec 25, 2013

Andrews Cadillac has one of the best service departments around!! I had a leaking sunroof on my CTS, it took two try's to repair but they accomplished the repairs quickly and professionally!

Happy customer

Dec 17, 2013

Great professional service at a great price. When I walk in, one of the managers (Larry) greet me at the front door and introduce me to Jordan (my salesperson) Jordan was friendly, efficient and helpful. He answered all my question and took care of all concerns about the car and my trade in. Found the car I was looking for and got the price I wanted for the trade and new car. The process was smooth, painless and they took care everything; On top of that they gave me a better rate on my loan which I had pre-approve from Capital One. If anyone who is looking for Porsche/Audi or check out their pre-owned and used cars; you need to go to Rockville Porsche/Audi in Maryland (just outside of 10 miles from DC) and please ask for Jordan or Larry

EARL HENSEL

Nov 30, 2013

SCOTT DOES A GREAT JOB OF COMMUNICATING AND IS VERY HELPFUL ANSWERING MY QUESTIONS. GREAT SERVICE IN A TIMELY MANNER!!!!

Johnson

Nov 10, 2013

Notified to get oil change on my 2013 Cadillac. Staff are very friendly and I waited for my car which didn't take that long.

"Bluebird" fan

Nov 7, 2013

I went in to Andrews late on a Friday afternnon to get an oil change because of my school schedule. I also wanted to get a car wash and needed to get my heater checked. Darryl Keckler, the service attendant, was most attentive in helping me to get not only the oil change, but also the car wash and new acctuator for my heater that afternoon. I feel they went over and above "customer service" in accomodating my needs. I appreciated it greatly since my work schedule is "nonstop" and I couldn't get in at any other time. Andrews has been MOST helpful in my past 23 years of having a Cadillac and I applaude their service department for their outstanding service to their customers.

TJKSL ANDREWS FANS

Nov 6, 2013

Andrews has been the car dealer and service company I believe in. The staff is always helpful and courteous. My hats go off to the Service department and Scott Hertzberg. Scott has always been there for us and taken great care of our vehicles. The other members of the service department are very helpful as well,when Scott is not there. I currently own 2 Cadillacs that I purchased from Andrews. Thank you Andrews you are the best.

Billie Jean Woodard

Nov 5, 2013

I bought my first car from Andrews Cadillac in 1987 and have been buying them ever since. I have always felt that I was treated like family. My experience has been excellent. My last visit was for service and the Service Director and Service Advisor are just a pleasure to work with. Andrews has outstanding service and it's a pleasure to visit their service department. I have always found my experiences at Andrews Cadillac to be first class.

DianeE

Nov 4, 2013

A service appointment at Andrews Cadillac is always a pleasure. The reps are friendly, efficient and helpful. They always go the extra mile for me. Thanks, Andrews Cadillac!! I highly recommend this dealership.

Alex Couch

Aug 25, 2013

Bought four cars from Andrews through the years and have always felt that I was treated like family.

George Hudson

Jul 18, 2013

My experiences with Andrews have always been excellent. My last visit was for service and my service adviser, Edwina McGee is a pleasure to work with..

K.G. Dancer and Hiker

Jun 29, 2013

I ordered my 2012 CTS Sport Coupe in the fall of 2011. I took delivery of it on Nov. 1, 2011...on Nov.5,2011, I was rear ended. Andrews repaired my car and of course it looked like new again. John Bearden was my sales person. John was very helpful in every way, answered any questions I had and was very easy to deal with. I have dealt with Scott and Edwina in the service department and both have been extremely nice. Friends of mine recommended Andrews to me, and I would do the same for my friends. I like Andrews because they are a family owned dealership and for that reason they give better service. My previous Cadillac was from a family owned dealership in KY and like Andrews, they were very easy to deal with and gave good service. I am very happy with Andrews.

Clayton jones

Jun 21, 2013

My problems were taken care of immediately at no cost to me. This my second Cadillac from Andrews and I have always been very satisfied with service...

Realtor 2002

May 6, 2013

I absolutely love dealing with Andrews. I drive a 2008 Cadillac CTS. At almost 80,000.00 miles I started experiencing a little problem. They have simply been phenominal to me and my husband. Not only have they taken the time to really look into my issue. They've made sure I was given a top notch car to drive. My repairs have been under warranty as well, so I can attest to Cadillac and Andrews, standing behind their warranty. Being in sales myself, I know how very important customer service is. I've truly been impressed with the service dept as well as the front desk. I hope to always do business with Andrews Cadillac. Sincerely, Happy Customer

JJ

Apr 24, 2013

I travel often and needed to be flexible with my vehicle maintenance. The team at Andrew's made my experience easy and they were extremely pleasant to work with. Whenever this is a concern or a need to bring my car in, they make time and do it with a smile. Thanks team Andrews

Pete K.

Mar 25, 2013

For many years now it has been my pleasure to have my vehicles serviced at Andrews. In fact, the primary reason I purchased my last new Escalade from Andrews was because of the outstanding service I receive every time I visit the service department. Pete K.

B. Smith

Mar 13, 2013

I'm driving my second cadillac purchased at Andrews and for the 7 years I have dealt with Andrews, I have never been treated in any way but with the utmost respect and courtesy by both the sales department and most importantly by the service department. Scott, Edwina and the crew have been most helpfull whenever Im bring the car in for service or repairs.............they keep you informed re: progress and are honest about what needs to be done and does not need to be done. The car is always returned to me in perfect running order, clean and ready to go. I would purchase from no other dealer in this area and hope to continue useing Andrews Caddilac for years to come.

J Norris

Mar 9, 2013

I have been doing business with Andrews Cadillac for many years, I have always found my experiences there to be first class. Whether it was purchasing a car or having it serviced I always felt my needs were met in a timely and professional manner. I look forward to doing business with Andrews Cadillac for a long time.

SRXLUVR

Jan 30, 2013

I began my vehicle search by contacting the internet manager at Andrews Cadillac. He was very helpful and answered all of my questions. We negotiated my payment options prior to arriving at dealership. This was the easiest car purchase I have made. Much praise to Jon Utley an his managers at Andrews Cadillac!

Dan Willis

Jan 15, 2013

I have been using Andrews for a number of years as I am on my forth Cadallic. They always treat me with the utmost courtesy and respect. The staff and mechanics are top notch. My vehicle is always returned to me in a clean condition. I highly reccommend this dealership.Dan Willis

Ruby Angelle Smith

Dec 31, 2012

Darryl Heckler and Scott are excellent service professionals, and I would not hesitate asking them for advice or assistance at anytime. The service department does an excellent job.

customer

Dec 16, 2012

I made an online offer for a 2005 Acura RL and the internet sales manager gave me a very good deal. Believe me, it really is a very good deal. I even drive from Minneapolis, MN to Brentwood, TN to buy the car. But in the end I didn't buy it. Here's where they lost my business and trust..being 16 hours drive away I want to make sure me and the internet sales guy have the same understanding of the car. Andrews Cadillac has really good ratings so I put a lot of trust on the sales guy. I asked him about the car and he said there is just one little dent on the front nothing else is wrong with the exterior, the car runs perfect, everything is normal under the hood..if there is even sense that something is wrong he wouldn't put it on the lot, and all the standard feature was tested and works. He even said that if I go down there and found somethings wrong that cost about few hundreds he would fix it and make me happy. Well, here what I found. I drove the whole night and got there in the morning. I found that there was a bump in the rear and the crome colors are coming out. Basically the the damage in the rear was 10 times the front and he missed it. The powering steering pumps makes noise when you turn. And the driver seat lumbar support is out. I talk to him about these issues and in the end all he can do is top off the power steering fluid. What happen to everything's normal under the hood? What happen to every standard features tested and works? And, what happen to fixing it if it just a few hundred bucks? There was other things as well but I didn't have solid ground so I won't mention it. I don't want to buy it because I drove so far to see it. I don't feel good about the car and the guy selling it. So I look around town for other similar vehicles and couldn't find one that I like so left for home. It was a waste of time and money.

Annette Lafayette

Dec 12, 2012

As far as I know and I do not understand auto's the car is doing great. Your company is always warm and professional. Thank you for helping us in such a kind manner.

Ashley

Dec 8, 2012

I purchased a Cadillac SRX last January..my first Cadillac and I could not have chosen a better dealership. Everyone was so courteous and patient while I made my decision. I received two years of free service (oil change and tire rotation with my purchase). I have gone to the dealership three times for such service and each experience is great. The door is always open, staff always extra friendly, both in the service area and the showroom. Overall it is the best atmosphere. And did I mention, my wait time is less than an hour max. Thanks Andrews!

Gordon P

Dec 5, 2012

Each of our several buying experiences at Andrews has been excellent. The personal integrity of John Bearden, our sales representative, has kept us coming to Andrews for our automobiles. Likewise, the Andrews Service Department has been the exclusive source for service on our cars for the past several years. Edwina always greets us with a friendly warmth and makes sure our cars are kept in excellent condition and receive services as necessary.

Betty Blackman

Nov 1, 2012

Always a superb experience at Andrews Cadillac. Customer Service is excellent as is all other services.Thank you.

Pleased Patron

Oct 30, 2012

As usual, Edwina took care of the reason I brought the car in for service. She called me as I was leaving and asked me if I wanted her to replace my wipers? I told her I had planned to asked her to do that and did not mention it! My car was soiled, I had planned to have it washed as soon as I got it back! Edwina presented my car to me clean and ready to go!!

Katie_A

Oct 7, 2012

I bought a used '96 Cadillac from a private individual who had been its only owner. Even though it's used, it is in good condition and I want to keep it that way. So, I've been taking it to Andrew's Cadillac for service and repair. Andrew's has EXCELLENT customer service! And their prices are very reasonable. I feel that they treat me and my care just as good as one would expect if I'd bought a brand new Caddy at their dealership. Highly recommend them~

Ruby Angelle Smith

Sep 28, 2012

Andrews Cadillac - Brentwood, Tn is a great place to purchase a car (used or new). Also; their service department is superb to service your vehicle. Daryl Heckler, Manager over the service department is always professional, courteous and does an outstanding job. Scott in the service department always does an outstanding job, and I cannot find the mere words to tell you about his professionalism, courtesy. These two gentlemen knows how to treat customers and get customers to return. I really appreciate Mr. Currie Andrew (owner), and how he come out and greet customers and make them feel welcome! Fox Owens,and Herman Butler are excellent salesmen. Donnie in the tire department does an outstanding job. Carol in finance does a great job. Excellent ownership, service, vehicles, and a great group of people in helping customers. My hat goes off to Andrews Cadillac-Brentwood, TN, for a superb dealership.

Stina

Sep 9, 2012

Whether it is extensive service or a tire repair, Andrews consistently delivers excellent service in a timely manner. I am particularly appreciative of being fit in without an appointment on a busy Friday and being serviced in less than an hour so that I could continue my road trip. Thanks as always for excellent service.

Betty

Aug 30, 2012

Bridgett Miller has always been patient with me and when I call her, she is most helpful. This summer it was very very hot in the service department and I wished that department had been air conditioned. Also, I noticed that I have to make payment at the outside desk instead of inside??? Maybe a little dangerous for some of the older clients? Thanks for all your help. Betty

Richard

Aug 21, 2012

Mr. Andrews and the Andrews Cadillac Family of Sales and Service Departments: Thank you for your attention to me and my Cadillac STS. Your Salesman Herman Butler and your Service Rep. Scott Hertzberg are two of the most professional gentleman I have had the pleasure of dealing with in years. Their product knowledge and desire to help and assist me and my wife is greatly appreciated. It is a very pleasant experience to visit your facilities. Thanks, L.R. Dixon

Bigiron

Aug 7, 2012

We recently purchased our fourth new Cadillac from Andrews Cadillac. Herman Butler is our sales consultant and is what every sales rep should strive to be. Herman and Joey made our buying experience a most pleasant one. Scott, in service, has always made sure our service needs were a pleasant experience. Excellent place to do business.

JCOLE

Aug 7, 2012

This dealer has exceeded all of my expectations. I purchased a 2008 Escalade 5 months ago and absouloutley love it. I paid a little more than I wanted to but it was a very fair deal I am really glad I purchased here now I have had no problems out of the vehicle but the service level at Andrews far exceeded my expectations. I will be a customer for life. Two of my family members have already purchased new vehicles from this dealer and are just as satisfied as I am first class dealership.

Bluebird enthusiast

Jul 24, 2012

Darryl Keckler, service director, was great to get my oil changed quickly along with my car washed. I was taken down the street so I could work out at the YMCA while my car was being serviced. I really appreciated their kindess and efficiency. My car was waiting when I arrived back at Andrews! It is wonderful having such a competent dealership in the Brentwood area! Linda Lee

Jimmy

Jul 23, 2012

Or great service - great folks! Take your choice. JimB

smiledoc

Jul 21, 2012

I have purchased one EXT from Andrews. It was a great experience. Herman Butler took really good care of me. I have all my service performed at Andrews. The entire service team is very courteous and professional.

Big on service

Jul 17, 2012

Bridget Williams and the Andrews service team have always provided superior service. I am particularly appreciative of the effort they put forth to correct an error made by another dealer. Andrews is a class act all the way. There is no reason to go anywhere else. I also appreciate the great coffee!

CTS Lover

Jul 17, 2012

Andrews Cadillac has the best service and the most attentive staff I've ever had the pleasure of dealing with. I wouldn't entertain going anywhere else!

MNB117

Jul 9, 2012

The service at Andrews is excellent. They always seem to go the "extra mile". I have been a customer for many years. I would not think of ever changing.

Joey Davis

Jul 6, 2012

My wife and I are in our Golden Years (a teenager must have named these the golden years). Edwina goes out of her way to make sure the necessary repairs are made to our Escalade. She, Herman Butler, and Mr. Currey Andrews are the main reasons we deal with Andrews. They offer quality service and all of their staff members make sure to speak to everyone. We are very happy with Andrews Cadillac and will in all probablility purchase our next vehicle there. Joey Davis

BRENT CARTEE

Jul 3, 2012

EXCELLENT SERVICE-ALL PERSONNEL SCOTT HERTZBERG IS MY ADVISOR AND IS GREAT SO OR OTHERS AT THIS DEALERSHIP. DONNIE HOLDER TIRE MANAGER IS CUSTOMER ORIENTED AND LISTENS TO EVERY CONCERN BIG OR SMALL. JUST PURCHASED NEW SET TIRES FROM HIM. THIS DEALERSHIP SHOULD BE A MODEL FOR OTHER DEALERSHIPS. I HAVE BEEN DOING BUSINESS FOR YEARS WITH THEM AND A VERY SAYTISFIED CUSTOMER. I HAVE USED THE SAME SALESMAN OWEN FOX FOR YEARS-NO STRESS- JOEY AND SCOTT WERE EXCELLENT IN MY LAST PURCHASE. WE ARE OWNERS OF 3 CADILLACS AND ALL PURCHASED FROM THIS DEALERSHIP BECAUSE OF THE THE WAY THEY TREAT YOU AND THE SERVICE YOU GET.I HIGHLY RECCOMMEND THEM TO EVERYONE. BRENT CARTEE,BRENTWOOD, TN.

nowebb

Jul 3, 2012

Always get great service and they do the little extra things that make a difference.... Like a car wash and coffee while you wait then a followup to see if you are pleased. Also I like having a female service tech. NW

Princess

Jun 19, 2012

Carried my car in to be serviced. Got really quick service and was very pleased.

rocky

Jun 15, 2012

i love andrews cadillac it is locally owned and Joey is super to work with

grandpa8

Dec 28, 2011

My wife and I got a new Cadillac SRX from Andrews, and it was a very pleasant experience. Our salesman, Steve Adkins, explained all the advantages of the new technology, made sure he found us the exact car we wanted, and then handled the whole process professionally. He even personally made sure the gas tank was full when we left. The finance part was handled by Kenny Soderstrom, who was again very professional in his approach. He asked questions, and determined that we qualified for an additional rebate that we did not know existed. He made sure that we got every benefit that we could have been entitled to, and actually re-printed our contract four times to get us the best deal he could. The owners, Currie and Nelson Andrews, both came over to thank us for our business. In short, we both felt that we got a fair deal, a wonderful car, and had the support and appreciation of the owners. What more could you ask of a car dealer?

mstack111

Dec 17, 2011

My new CTS is great. Jon was great to work with and made it very easy. I will recomend Andrews to my friendsThanks JonJim Stack

MBSL2007

Oct 15, 2010

Incompetent initial estimate. Accepted assignment of repair from State Farm that Andrews was not certified to perform. Repair that was to take 2-3 days took 2 full weeks. No communication from Collision Dept. that they lacked necessary certification to perform repairs and sent car off-site for the work. Repeatedly put off completion date with no apology or concern for our inconvenience.

tascam

Oct 13, 2006

They are a bunch of theves. Their service department is rude and the body shop not only made the damage worse to bilk State Farm, but they scratched up part of my car, broke a headlamp, and damaged the grill which then had to be repaired by another body shop. They are careless, rude, and they tried to overcharge state farm by creating additional damage. I understand from talking to others including 1 prominent physician, that they did the same thing to his wife's Escalade. I am filing a Zone office complaint and one with the attorney general's office for insurance fraud. DO NOT PATRONIZE ANDREWS CADILLAC.