Used Cars for Sale at Angela Krause Lincoln in Alpharetta, GA

Jeff A

Sep 18, 2016

My experience with Angela Krause Ford was excellent especially with Will Evans as the salesman. He was great to work with, very professional, and personable. He listened to my concerns and went out of his way to mitigate them. I would highly recommend the dealership and would encourage you ask for Will to be your sales representative.

MustangMan

Jun 6, 2016

Dealership replaced air bag due to recall and was extremely efficient. Great service!

jessica carruth

Jun 3, 2016

Chris was amazing to work with! I have never bought a Ford before and it was a great buying experience! Thank you again!

Jim R

May 16, 2016

I had decided on a Tundra and when passing by stopped at Angela Krause (formerly Cherokee). Brandon Norris greeted me in the lot and showed me a few vehicles. Brandon asked if he could match Toyota's price would I buy. Absolutely. After a lot of hard work by Brandon we struck a deal. Brandon however wasn't done. He went beyond the call 3 weeks later. I lost my wallet and someone picked it up and found Brandon's business card and called him. He called me and connected us and I got my wallet back. I also want to give a shout out to John Herrin in Sevice. I needed an add on Nd John ordered the part, followed up with a status update, and then called after installation to make sure I was satisfied. Best buying experience I've had in 40 years of buying cars. I'll be back!

T. Bill

May 13, 2016

As an online shopper, the folks at Cherokee were responsive,courteous and helpful. Even though we did not strike a deal this time, they were very professional and reasonable. I would definitely talk with them again about purchasing from their stock of used cars.

Fusion driver

Jan 30, 2016

I'll be honest. The first time I went to look at and possibly purchase a Ford I was not treated very well by the salesperson. In fact I left the dealership without even discussing purchasing the car I had my eye on. So, I came back the very next day to try again. I was greeted by a different salesperson who after test driving a vehicle could care less whether I purchased it from him or not. Again, I left the dealership without purchasing a car. The next day (yes, I gave them a 3rd chance) I called the dealership to see if the car I wanted was still on the lot and the "manager" told me that it was. I informed him of my previous experience over the past 2 days with his sales people and he was surprised. In fact, he invited me to come in again and would have his best salesperson to work out a deal for me. The 3rd salesperson was friendly, knowledgeable and experienced in selling cars. He and I worked out a deal that I was satisfied with and I drove off in the beautiful shinny car I wanted. The manager thanked me for my business and made me feel appreciated as a new customer and for that reason gave them a 4 star rating.

Harley Anderson

Dec 24, 2015

I ask for some pictures of a car they listed online, but they never responded back. I was interested in this car, but I live 200 miles away so I wanted to make sure it was ok.

Chris D

Dec 13, 2015

After a terrible sales experience at a Chevy dealership and a barrage of aggressive online sales reps, I stopped by Cherokee Ford in Alpharetta since it was close by work. I was met in the parking lot by Ruby Dean. Thinking I was going to get the "hard sell" again I kept my guard up and told her I was just looking. I told her what I was interested in and she quickly grabbed some keys and we headed to the parking lot. No pressure just a sincere desire to make my time at the dealership productive and relaxing. I did not tell her my price range so she showed me one that I fell in love with. Of course it was way out of my budget. She showed me a couple more and we went back in to look at the numbers.I left with the quotes to go home to do some more research. I pulled the exact truck up on line the price of the truck she quoted was $3k less. Thinking I was being toyed with, I was getting ready to send a nasty-gram until I got an IM from Ruby telling me about the price drop.The price drop also covered the first truck... I cancelled my appointment with another dealer and went back to Cherokee to re-run the numbers. I think I sent Ruby back at least 6 times to the sales manager but they covered every possible reduction to get me in that 1st truck I fell in love with. I drove home with it!!!!Excellent experience! Thanks Ruby and the Cherokee team!

Richard B

Sep 21, 2015

I have been searching for a great used truck for months. I knew what I wanted and I knew what I could afford, around $10,000. I found the truck that I wanted at Cherokee Ford, only 170 miles from my home. Justin was a great salesmen that worked hard to get my financing approved. When we arrived someone was test driving the truck. The manager explained to us that since we had our paperwork finished that we could sign and the truck was ours , if we didn't like the truck he would shred the papers, fill our tank with gas and send us on our way. That sounded like a win-win for us so we signed. The truck was better than advertised, very clean, leather seats (no rips), the body was great even for a much newer more expensive truck, and it had a Hemi engine, so we came home with it. The staff was not going to make a lot of money off of this sale but they worked just as hard for us. Justin is a very honest person that cares about putting his customers in the right vehicle. Thank you Cherokee Ford, we will see you in a few years! Richard B.

Richard b

Sep 19, 2015

My wife and I have searched for a pretended truck for several months. We wanted a great truck at a great price and that is exactly what we found at Cherokee Ford. Justin was awesome getting us 100% financing at a great rate. He kept us informed during the whole process. He truly loves helping his customers. I definitely recommend Cherokee to everyone.

Mark Wilfert

Aug 16, 2015

The staff was pleasant, curtious and professional. Pleasent experience over all. Repair was performed correctly.

Christopher Follis

Aug 14, 2015

Pam Beran, really helped seal the deal from our out of state inquiry calls to the day we arrived. Eddie provided some insights into what all had been done to the used F350, which eased the deal as well. The next day Bobby picked up the sale and he was very hospitable and cordially worked those finance guys. Your finance team was great and saved the day after walking away from the deal. I was On The Border eating lunch, when I got the call just before heading out of town. Well the rest is history; I left the ole Excursion behind, jumped in the F350 and road off into the sunset back to Tennessee. Thanks Everyone!

Grant Phifer

Aug 13, 2015

I've said this so many times now I'm probably sounding like a broken record, but my experiences with the Cherokee service department, particularly with John Herrin my go-to service advisor, have been the best I have ever experienced with ANY service department for ANY vehicle I've owned over the past 35 years. Sadly, we will be relocating to the Little Rock, Arkansas area soon, and I will lose what has become the best service relationship I have EVER had. I hope the Ford dealership I will start doing business with in Little Rock is HALF as good as Cherokee Ford. If so, I will continue to be ecstatic with my overall Ford ownership experience. I suggest you do whatever it takes to keep John happy and on your team - his loss would leave a hole that you probably won't ever be able to fill. Thanks for many years of service perfection!

John Hayde

Aug 13, 2015

Eric was awesome. Made me feeel like i had been coming there for years. And my truck was fixed correctly the first time, which wasnt my experience elsewhere! Happy to be driving .

Laquina Williams

Aug 12, 2015

Service advisor was nice. He set expectations, and I was out almost exactly at the time that was promised. My only dilemma was the technician forgot to reset the system. It beeps saying oil change required.

Ben Jones

Aug 11, 2015

You got me in & out in the same day without an appointment - while I waited. That is excellent.

C Cates

Aug 11, 2015

I always receive great customer service, thank you!

John Morrison

Aug 11, 2015

The quick lane service is always great. It's the only place I take my escape to.

Joye Mcelroy

Aug 11, 2015

I purchased my 200 Mariner Cherokee Ford and have had all servicing done there. John Herrin always managing everything for me and I know he has my best interest in mine. As usual the work was done in the timeframe discussed. This time I had all 4 tires replaced.Would be nice if they had coffee for us early birds.

Patterson Coates

Aug 11, 2015

Yall are the best service center in the metro area.

Robbin Iddins

Aug 11, 2015

Third time is the charm! Finally got the parts in after 8 weeks to fix my clutch issue. Work was completed in 1 1/2 days which was scheduled for 2 days. Car is running smoothly finally. Changing 1st gear without hesitation. the only thing I think this dealership service dept could do for their customers is to provide a courteous car wash when giving the car back to the customer. Especially after a situation as mine where I had to come back 3 times to get the issue corrected.Overall, I love this dealership!

Tanya Magnon

Aug 11, 2015

Service is phenomenal ! Steve Smith is the best !! Won't take my Expedition anywhere else !!! Very happy with Cherokee Ford!

Thomas Rorer

Aug 11, 2015

The service was great! The staff was excellent. The service was completed on time.

Byron Atcheson

Aug 10, 2015

All the service people are very helpful and we trust their work. Haley ensures that we are satisfied with our service.

Kent Hutton

Aug 10, 2015

John Herron got me in and out quickly just like he always does. While I waited, I was able to do some work on my laptop and lead a conference call in the quiet desk area of the waiting room.

Stephen Elwood

Aug 9, 2015

Josh did a great job!The detail department needs to clean the windows better!

Shelley Nickel

Aug 8, 2015

we had a very good experience when getring our car repaired thank you

Chuck

Aug 7, 2015

Due to a spouse that had late stage cancer and no medical insurance...my personal credit was not stellar...but I had started a new job that paid well, had saved a little bit for a down payment, and was tired of fighting my old 1/4 million mile SUV any longer and needed to trade it in.The salesman saved the vehicle I wanted for a whole week for me, just on my word that I would be up there the next weekend to get it, a much larger and nicer SUV that would meet my long-term needs.Their new Credit Manager was able to pull a rabbit out of a hat and get me financed without charging me more for the ride, plus he even gave me some tips on how to improve my credit score (hint: paying it off before 8 months does not help your score), and he is also one of the most likable and personable dealership management that I have ever had the pleasure of dealing with.When I walked out the door after having closed on the paperwork...they had it sitting there freshly detailed, fully serviced with all new fluids, and the A/C blasting...and even threw on some brand new nice crossover tires on it!WOW!

Deborah Hegarty

Aug 7, 2015

All the staff is always helpful and cheerful. Greeted promptly. We have used this dealership for service and purchasing a vehicle because of John Herrin in service.

Joe Cannon

Aug 7, 2015

Personnel are quite helpful. Unfortunately, they couldn't solve a break squeak that my 2014 Mustang has had since purchase. I was told to bring it back if the squeak continued, which I hope to do soon.

Tim Nichols

Aug 6, 2015

Thorough and friendly service as always! Coming to your store for service makes my Ford ownership experience better.

Steven Hahne

Aug 5, 2015

Very polite and friendly. Did not have to wait forever.

Jason Johnson

Aug 4, 2015

Our salesman and the sales manager did a great job finding us what we wanted. We will definitely be back when it is time to purchase another vehicle. The only thing that I would improve on is the process once a vehicle is decided on and the paperwork has started. There is a lot of waiting (it was almost all day by the end) and it is hard if you have children. You might want to make the waiting area a little more family friendly and speed up the process!Overall, we love the vehicle and the people that helped us!

Jay Holmes

Aug 4, 2015

Great job by Otto Menandez supported by his sales management team. I also will tell you that Kristin calling me to follow up on my first visit was excellent timing. Absolute superb customer service by Amanda. She was great in getting the King Ranch ready with accessories and preparation.

Lawrence Coleman

Aug 4, 2015

I've had service here three times and every time has been excellent. Very courteous, knowledgeable and professional. Even though I've moved since my first visit, it's worth the extra distance driving.

Robert Bartek

Aug 3, 2015

Have been having my Lincoln's serviced here for many years. John Herrin is outstanding as a Service Advisor.

David Thomas

Jul 31, 2015

Called, your team took me right away had me in and out quicker then I expected based on previous dealers. Doug is so easy to work with, just a pleasant guy that knows his stuff.

Katherine Myers

Jul 31, 2015

The service was great and I didn't have to wait that long.

Myrna Burge

Jul 30, 2015

As I always state the reason why I continue to purchase Fords is because of Haile White & John. I had an emergency tire repair on Tuesday, my tire pressure light came on as we were driving down 400. We were at the Mansel Rd exit so we pulled into the dealership and was greeted by Haile she & the great service team had us back on the road within 45 minutes! It was such a blessing!

John Domenick

Jul 29, 2015

In and out quickly. Work was done well and well explained.

Mark

Jul 29, 2015

I purchased a new 2015 Explorer from Cherokee Ford. My salesperson, Cody, was extremely helpful in finding the right car, in the right color, and with the right options. once I selected the car I wanted, the sales process was by far the quickest and least painful car buying experience I have had. Highly recommend this dealership.

Peggy Check

Jul 29, 2015

Yes Matt the service manager was very courteous and my oil service checkup was done within an hour.

Richard Perry

Jul 29, 2015

The service tech and mechanic did a great job diagnosing the problem with my exhaust and made the repairs quickly!

Max Grant

Jul 28, 2015

Started the process online. Everyone at the dealership was extremly helpful.

Steven Scher

Jul 28, 2015

I love this service department. The service advisor, Haley White, is so friendly, so helpful, & so knowlegeable. I feel total trust in Haley & the service department as a result. My cars are always serviced properly & timely.

Diana Butler

Jul 27, 2015

The people at the dealership were as courteous and helpful as possible. They seemed very competent.

Harry Range

Jul 27, 2015

excellent experience I am very pleased with way the whole transaction was handled from start to finish

Ned Spencer

Jul 27, 2015

Jimmy was always on top of my repair. He kept me informed throughout the process and they finished it ahead of time!

Susan Klein

Jul 27, 2015

Ford Explorer. Service was Great! Staff was Great!

Judy Pearce

Jul 26, 2015

Bought 2015 Ford EscapeThe salesperson went out of his way to help me and make sure I got what I wanted.The Finance Manager was impressive too. This was the fastest and most pleasurable experience I've ever had buying a car.

Jeffrey Backer

Jul 25, 2015

Our salesman was very personable and great to work with.

Robert Cain

Jul 25, 2015

Service was great, professional staff, and good customer experience.

Barry Corn

Jul 24, 2015

I'm a long time customer of Cherokee Ford in Alpharetta, GA (10 years), and continue to receive excellent service each time I visit Ford. Steve Smith and John Herrin are very courteous, knowledgeable, professional, and provide excellent customer service on an ongoing daily basis...... Sincerely,A very satisfied customer in Alpharetta, GA

CR

Jul 24, 2015

John provides great service and it shows that he cares about your experience!

Sarah Bonner

Jul 24, 2015

Came in looking for a new SUV and was pleased to find exactly what we wanted!We ran short on time, and the salesmen let us test drive one all the way to pick up our kids! Great service!

Alexander Powell

Jul 20, 2015

Zach, our salesperson, was great. He treated us with respect and took his time. We never felt pressured or rushed. Upon delivery of the car, he showed us the features and even paired our phone with the Sync system. It was a pleasant experience overall.

Faheem Koonce

Jul 20, 2015

Zach, our salesman was very professional, friendly and eager to help us. The whole store was very friendly from start to finish. All of our concerns were taken care of immediately and we really appreciate that. I will definitely recommend this location to others. Sincerely,Great experience, happy customers

Heather R

Jul 20, 2015

It was my second buying experience with your dealership and everyone was exceptional again!

Oren Fulton

Jul 20, 2015

everyone at the dealership was very helpful, Chris one of the managers was very helpful along with Zach the salesman.

Reena Cid

Jul 20, 2015

Professional and to the point. Overall a relatively stress free experience. Would definitely recommend.

Richard Charles

Jul 20, 2015

I've been working with John Herrin in the service department for about 12 years and look forward to continuing that service relationship now that my old 2001 Ford Crown Vic has retired and the 2004 Lincoln Ultimate has come into play. Before the Lincoln was delivered to me it first went through the service department to be completely checked and detailed. The results met all expectations. I'll be there for my next oil change and for any service that may become necessary.

Phil

Jun 20, 2015

The dealership was excellent. The facilities are top notch and the employees very attentive and not pushy like some. I can be a difficult buyer and I like to negotiate. I purchased a new EcoBoost Mustang on 20 June 2015 from Zach Boyanton who was patient and made the process painless. He was very knowledgeable about the car and knew all of the different options and their cost and was eager to explain. He made buying a new car a very good experience. Thanks for the Customer Service!!

Nancy Field

Jun 11, 2015

John Herren in your Service Dept is always a big help with taking care of our 1993 Handicapped Ford Van. I know I can always call him and get answers.

Emanuel Cutrone

Jun 10, 2015

Quick and courteous. Very well pleased with everything

Lori Kleinosky

Jun 10, 2015

This is an awesome dealership. The sales rep explained everything so well and was very patient with me. I can't say enough about him. There was a couple things I was a little confused about but he explained it completely and was so patient with me until I unserstood everything. I also appreciate that I was in no way pressured into anything. Thank you for such GREAT service.

Linda Bell

Jun 9, 2015

The service people were very helpful in my confusing issues

Ken

Jun 8, 2015

Purchased a 2015 Mustang. Sales staff was friendly. I was comfortable with our price agreement. Will look to them again in the future.

Phillip Johnson

Jun 7, 2015

Everyone was very helpful. Mark and Eddie were able to get the price that was fair. Myroa (sp) work with me on finances when there was a problem with the bank.

Adam Marcinkowski

Jun 5, 2015

Best service, a very professional staff, pleasant place to wait with unlimited access to internet, keep doing like this folks!

Brittany Tatum

Jun 5, 2015

Great experience every time we are in!! Thank you Steve & team!!

Felicia Frazier

Jun 5, 2015

My car shopping experience at Cherokee Ford was exceptional. Mr.Billy Frazier was a very intelligent and knowledgeable salesman. I live about 5 hours away and he made sure that everything was taken care of before I traveled the distance to the carlot. I would definitely recommend Cherokee Ford of Alpharetta to my friends and family.

Joseph Lasky

Jun 5, 2015

The express lane desk service did a great job and he was very nice to deal with.

Michael Baratta

Jun 5, 2015

Jimmy was great. A+!! He took care of my car and worked with me o schedule an apporpriate time

Naomi Kokalj

Jun 5, 2015

John the service writer took gteat care to take sure of what was nwwsww

Robert Regus

Jun 5, 2015

Well done. Got me in quickly, did their job and was out timely.

Pamela Bailey

Jun 3, 2015

2014 Ford Explorer. This was the second visit to service since I purchased vehicle. I was greeted promptly. Given all the information needed. Vehicle ready when promised. Excellent service.

Myrna Burge

Jun 2, 2015

The dealership needs to develop a reminder tag that stated 7,500 miles instead of 5,000 miles. My vehicle is a 2014 with a 7,500 mileage change.

Stephanie Reis

Jun 2, 2015

I had an oil change and tire rotation. My oil change was free due to my Owner's Advantage points. I had to wait an hour, but the rep told me up front and apologized. I was willing to wait and did not have an appointment. Everyone was courteous and kind!

Donald Dahle

Jun 1, 2015

I came in for routine oil change and tire rotation. The service area was very crowded but I was able to have it all completed within 1 hour along with a very nice wash.

James Driver

Jun 1, 2015

Service was excellent as always. John Herrin has taken great care of my Mustang since 2007.

John Hudson

Jun 1, 2015

I have a 2014 E-250 purchased last June. I started having trouble with the AC system, very frustrating being in residential repair. John at the service center was very accommodating and worked me in as quick as possible. He was waiting for me upon arrival, greeted me grabbed the keys and had the truck with the service guys in about 5 minutes so they could get started and finished as quick as possible to get me back to work! I really appreciated the speedy service and quality job they did.

John O'Connor

Jun 1, 2015

The part needed to fix our Focus did not come in. The staff was fabulous in getting us a loaner car since we had such a busy schedule over those few days! The car is now fixed and as good as new! Thanks again!

Thomas Tivnan

Jun 1, 2015

Steve Smith was great. He had mycar in and out as promised.

Valued Customer Agilent Technologies

Jun 1, 2015

Everything went well and I used the small office at the Lincon waiting room to work while I waited for the service.

Vivian Grimm

Jun 1, 2015

Great communication with and from John in the service department. Kept me informed of repairs and when my vehicle was going to be ready.

Beverly Ryan

May 30, 2015

2014 Escape purchased at this dealership. My first service experience was not great. Nothing serious but a lot of confusion and a few less than helpful people but after they were very responsive and concerned about the problems I had. This was my third service and the second and third have been great. Good service, easy to schedule and complete on time,all helpful friendly people.

Roger Williams

May 30, 2015

Matt the service adviser was prompt and courteous.

Timothy Maxwell

May 30, 2015

Completely satisfied with my purchase. Tyrone was awesome to work with and Mr. Maxwell did everything to give me the best deal. Took car on trip to DC and drove great.I was purchased the package: remote start, Window Tint, rain deflectors and Floor mats.Still waiting after several weeks to have one of the rain deflectors fixed that was not installed properly or was a default.I assumed the floor mats would be a custom fit to the car and boy was I wrong. The front floor mats will catch liquid, but since they do not have a custom fit the liquid can go right through the gaps on the side. The rear floor mats are a joke. Bowed up in the middle and if you do spill something no way to get the mat out until you clean up. Bottom line I could have purchased these for a lot less on my own.

Alyson Zonitch

May 29, 2015

purchased 2015 Ford Escape enjoyed experience with Cherokee Ford/Lincoln from sales to finance! great team...am going to be purchasing Lincoln soon and anticipate the same excellent level of customer service and care.

Paige

May 29, 2015

Purchased a 2015 Ford Flex. Excellent Teams that work WITH; not against; each other. Readily available to rectify issues they can resolve.

Paul Folger

May 29, 2015

As always, Matt Lane did a great job of analysising the problem with my truck and providing sage advice in the best way to maintain my truck in order to keep it in top condition. His attention to detail is greatly appreciated.

Ron Lefave

May 29, 2015

Excellent service! Very customer focused. steve was great!

Anthony Volk

May 28, 2015

The transaction was seamless and professional. It made both the commitment to my beautiful F-150 and to Cherokee Ford as easy and positive as I could have hoped. Both Tyrone and Justin worked together (I was traveling overseas after I placed my order) to assure that my truck and my contract were ready for me when I (literally) arrived from the airport. Tony, the financial manager didn't try to sell services that I didn't want...but helped me with a service contract that would support my truck through the years that I'll be enjoying my Lariat. All in all, a truck buying experience that I would recommend to other Ford customers.Tony Volk

John Mccloskey

May 28, 2015

Great experience! My salesman, Mark Gibson, was excellent. Very helpful and fair. Highly recommend.

Wolfgang Skudlarek

May 27, 2015

Diagnosed problem quickly though the cost of repair was high ($901.00) for a vehicle that has only 30000 miles. I greatly appreciated the shuttle service.

Benjamin Mostellar

May 26, 2015

Overall very pleased. However, I was surprised to learn that I have not received my 30K miles service and my truck is now at 54K miles.

Eric Jorgensen

May 26, 2015

Good experience. Service Advisor John Herrin is the best.

Bob Braithwaite

May 25, 2015

Overall, we have good service work done on our 2011 Ford Fusion SEL the past four years.We did receive a written quote for Uniroyal tires 225/50/17 for $391 for a sale event from 5.15 thru 5.25.I reached out to the dealership on Sunday 5.24 via a vmail and then drove to the dealership on Monday 5.25 to purchase the tires as well have some maintenance work done. The dealership was closed due to the holiday but we were not able to take advantage of the tire sale. We are pointing the finger at any one, just trying to get new tires!This have only been our bad experience and hope the dealership and FORD will stand by the sale on Tuesday 5.26.

Don Phillips

May 25, 2015

Needed rear break work on 2003 Explorer XLT and also had problem of passenger side rear wheel getting very hot and smelling of break pad overheating. Breaks appear to be fine and working well and done in timely fashion. However wheel continues to get hot and smell of overheating. Understandably, may not be related to breaks, perhaps bearing or trans axle.

Howard Mcmahan

May 25, 2015

Haley was great. Car was clean and ready. Used pick up service.

Jesus Sandoval

May 25, 2015

2002 Ford Expedition that has always been serviced at the dealership because of the staff, especially John; always a caring and helpful attitude.

John Song

May 25, 2015

Nice and Great service, Rep explain to me detail of problem of my truck. reasonable cost of repair.

Kim Blachly

May 25, 2015

The service experience was very helpful. John Herrin did everything he could to try and figure out what the problem was wrong and he did a wonderful job of keeping in communication with me about everything that was going on. We will still continue to bring our car here for the major problems that Mr. tire in Alpharetta, GA can't fix.

Lucius Pitts

May 25, 2015

Some what disappointed with my premium warranty coverage. I asked specially at the time of purchase if the top was covered. I was assured that it was. However, I now have a crinkling in the fabric at the left rear corner when I put the top down. I was told that this was due to some bands getting old. Apparently, the whole top needs to be replaced and the warranty does not cover that. The dealership stated that the top coverage was only for mechanical failure. That does not seem quite right. I would like further discussion on this issue.

Michael Eckert

May 25, 2015

Service was top notch and completed promptly! That sums it up in a nutshell!!!!

ThomasR

May 25, 2015

Steve Smith was very helpful and made sure we were in and out as quickly as possible with our problems solved. We were very happy with our service!

Barbara Allen

May 23, 2015

The experience was good . keep up the good job!!! I loved the car shuttle!!! The driver was friendly. The guy is customer service explained everything

Debbie Poston

May 22, 2015

They repaired my shift to park and it was ready before they promised it would be. They always do an fabulous job cleaning my car Also. Thank you!Debbie Poston

Kelli Bryant

May 22, 2015

I had an awesome experience at Cherokee Ford! Kennedy Adams did a great job helping me with my first car purchase! REALLY LOVE my new car!

Kenneth Lipscomb

May 22, 2015

The service was great and the special on tires was more than I could have hoped for. The staff is always helpful and courteous.

Kevin Cowden

May 22, 2015

Another great experience! Steve Smith is a pleasure to work with.

Thomas Johnson

May 22, 2015

I drive a 1999 Ford Taurus. I recently had a spark plug changed. I'm glad the problem was not more serious and expensive. I also had the brakes repaired. I am satisfied with the service, the quality of the work, and my interaction with the staff at Cherokee Ford.

Wulf Lindenau

May 22, 2015

The dealership never disappoints and I am pleased with the services each time I come for whatever service is required.

Amy Boehm

May 21, 2015

I brought my Ford Fusion (lease) in for the 10k check up. The staff was very friendly and polite and finished in the time promised. Everyone there is super nice!

Daniel Reid

May 21, 2015

Mark was awesome to work with and would work with him again in the future. Thanks for making it easy and setting us up in an awesome ride!

Don Green

May 21, 2015

I bought my CMax from Cherokee and I found everyone at the sales department of great help, especially Greg Greene who helped me all the way thru the process of buying. Also the guys in the finance department were great. What I didnt' expect was the Service Department's commitment to Quality service. I have bought many cars in the past and I will say without a doubt that John is the best service tech I've ever met and he really knows his business. Everyone in the service department from the guys who run the shuttle to the cashiers are great people and always have a smile.I highly recommend this dealership to anyone who is looking for a new or used car. Thanks again for all your help.Don Green

Harry Sivley

May 21, 2015

Serviced my 2013 Lincoln MKZ. The service was done exactly as requested. John Herrin was extremely helpful and professional as always and is responsible for my continuing purchase of Ford products.

Hazar Abernathy

May 21, 2015

Great experience. Staff is very friendly, does quality work and does is quickly. Great experience.

Keith Cooper

May 21, 2015

Very prompt, great service and tremendous value with the buy 2, get 2 free tires.

Krisztian Barta

May 21, 2015

I purchased a Ford Mustang 50 years anniversary addition in April. The service was excellent. The people at the dealership were really nice,helpful and constructive, so we have found the right solution for the financing.I hope we can handle the difficulties regarding the car registration. . Thanks! Kris.

Linda Chipko

May 21, 2015

The team does excellent work. My vehicle is always ready when they say it will be.

Linda Gipson

May 21, 2015

I was in a time crunch when I cam in and Steve Smith had me in and out on time PLUS they washed the car and cleaned the interior!!! The services were completed well and I was very happy with them. Love Cherokee Ford in Alpharetta! I have been going there for years, and have bought 3 cars from them.

Luis Flores

May 21, 2015

I purchased a 2012 doge ram the service was great. Harven the sales guy was awesome he did everything in his hands so the deal could happen and I couldn't be happier with my new truck.Thanks to everyone that helped in my purchase. Luis flores

Marcia Helton

May 21, 2015

This is my go to place for service! I have recommended your service to 2 friends, and they are as pleased as I am. Steve Smith is so helpful and always goes over any needed services and helps me plan ahead to avoid sticker shock!

Ni Li

May 21, 2015

Matt Levine was awesome, got us in and out and back on the road. Car runs great now.

Owen

May 21, 2015

I was very pleased with the care and service that I received at Cherokee Ford! Bobby Cox, Tony, and the rest of the crew made the process very easy for me as a first time car owner. I was very happy that we were able to reach a great deal on an awesome 2014 Ford Fusion.

Patterson

May 21, 2015

Great Staff at the Quicklane. They are very honest about what needs to be fixed and what can wait. They are understanding when I'm not willing to pay for something and they do their best to give me the best price.

Robert O'Hagan

May 21, 2015

Everything went fine when I bought my 2015 Taurus.

Robin Hill

May 21, 2015

Steve in service was very accommodating and handled my new tire install completely. His follow up from the initial call to schedule to the date of install was very much appreciated. Well done!

Russ M.

May 21, 2015

My recent service appointment went well. The service department is great.

Sharon Grandison

May 21, 2015

I have only used the service twice since purchasing my vehicle from Cherokee Ford Alpharetta. I am overall happy, however disappointed that on both my services I had to return my vehicle as something was not completed properly the first time. I am counting on the fact this will not happen a third time. If it does I may consider another ford dealership.

Stella Herndon

May 21, 2015

Steve Smith made me feel so special. My car also drives much better with the new spark plugs.I keep bringing my Nissan back to Cherokee Ford's Quick Lane because of the excellent service Steve Smith provides.

Ted Riposa

May 21, 2015

Issue diagnosed quickly. Problem was traced to aftermarket warranty issue. With info provided by dealer was able to get resolved quickly.

William W

May 21, 2015

We had a great experience when shopping for the Jeep-Kennedy did an awesome job and made our buying experience awesome

Fusion Lover

May 19, 2015

Loved my experience with Cherokee Ford of Alpharetta. Kennedy Adams was really great helping me make my decision to purchase my new Fusion. Very professional & great service. Would definitely recommend him & Cherokee Ford to anyone looking for a new car at a great deal!

Yoko Down

May 8, 2015

We came in today after our 2014 ford fusion with only 2500 miles was totalled. The sales team was very understanding and was able to work with us to get a fantastic deal on a new 2015 ford fusion. They tried everything in the book to get us a great deal and stayed very courteous throughout the entire negotiation. Thank you very much Cherokee Ford Alpharetta!!!

John O'Connor

Apr 25, 2015

We had a fast and easy experience purchasing our Focus and have had great service with maintaining it! Fantastic customer service overall!

M&T from SC

Apr 17, 2015

We drove down from SC on a Sunday for a test drive and after a couple of hours with the very helpful Goran Bazic, found exactly what we wanted at a great price. He and the team at Cherokee Ford-Lincoln made our experience a breeze. They went above and beyond to make sure everything was right. They performed a full service check and detail and we went back on Wednesday and picked up our Navigator. It was such a pleasant experience I know the next time we are looking for a vehicle, we will return to this dealership again. Thank you!

Alan

Apr 16, 2015

Overall a great experience. Otto and Eddie helped me get the Ford F-150 I have been looking for. We haggled over the price for a bit till we came to an agreement. I would recommend this dealership to any of my friends! They will help you get what your looking for.

Albert Fuehrer

Apr 13, 2015

Sales person: Kennedy Adams Very satisfied with Kennedy: answered all questions satisfactorily Too much wait time between transactions

Enoch Webb

Apr 12, 2015

We had previously paid for 1 hour labor to attempt to install exhaust that was from another retailer. It did not fit. We returned with a new exhaust and it was installed in 1 hour as promised.

Lawrence Hayes

Apr 9, 2015

Satisfied with my experience at this car dealership.

gpwok55

Apr 1, 2015

I went to Cherokee Ford to "just look" at a new Fusion. One of the cars on their lot had all of the options I was interested in and I ended up taking it for a ride. I talked to Todd Smith, who was very easy to deal with. He didn't attempt to up-sell to a more expensive model, and I ended up getting the car for the price I wanted.

Jonathan Kruse

Apr 1, 2015

Service was quick, and the waiting room was quiet and allowed me to work.

HappyLady

Mar 29, 2015

Otto found me the perfect car of my dreams. The process was fun, fast and totally wonderful.

zacros7164

Mar 27, 2015

I had come in pricing an F-150 but was not ready to purchase that day. My salesman, Otto, was not pushy in trying to get me into a car when I was not ready. When I came back a week later Otto still remembered me and knew what car I was looking at. He again was not pushy but was very helpful in the decision to go ahead and get the car that day. He quickly got the paperwork together and was helpful in getting the best price for me.

Mary Wiley

Mar 25, 2015

I came in on a Friday afternoon without an appointment for an oil change and tire rotation. I was out of there is an hour. Pretty impressive.

Arron Seibel

Mar 24, 2015

I always feel like I am being taken care of. The customer service is excellent.

Bruce Langston

Mar 24, 2015

I told the service writer (Steve Smith) that I wanted only the work done that I needed. He respected that.However, the next day I noticed that miles to empty was not working on my car any more.I have bring it back to get the MEC coolant pump (or whatever) fixed, so I hope you can fix the display.

James Berry

Mar 24, 2015

All was professional and work was done in a timely manner.

Brandon

Mar 23, 2015

Friendly, straight-to-the-point sales approach that I appreciated. The salesperson did not push any particular model to clear off the lot, rather, I was able to view all models and make my own decision without pressure. F&I team was hit with multiple deals at once and was short on staff, but they did a great job in explaining the situation and working through it.

Francis Bratton

Mar 23, 2015

the sercive manager kept me advised of the work and brought examples of the different in my keyless entrance and on the cost for the repair

Hannah Brook

Mar 23, 2015

Overall a good experience getting my oil changed. The only negative comment I have is that they didn't fill up my wind shield wiper fluid even after I specifically asked them to do so. Unfortunately I didn't notice until I was almost home and I live near the airport so it's not worth driving all the way back to have them fill it.

Michael Freed

Mar 23, 2015

I own a 05 Ford Expedition my vehicle has a lot of miles 249,000 John herin has been very knowledgeable and a pleasure to work with The other day my brakes were metal on metal and Jimmy had me fixed in one hour to keep me safe I am very pleased with my service at Cherokee Lincoln Ford on mansell rd Michael

Roger Williams

Mar 23, 2015

It was late on a Friday and I was promptly met with a sales agent. My intention was only to look/discuss the vehicle of interest, new 2015 Fusion. The sales agent Todd Smith met my expectations with the price, car options and I ending up buying the car that evening! The entire experience was professional, easy and swift! Todd even followed me home with the new car after the deal was made. That's excellent service!!

Seymour Levine

Mar 20, 2015

This was regular service. I Emailed for a time, arrived as planned and my service was completed in a timely manner.

Heather one happy customer

Mar 19, 2015

he was amazing he went out of his way to make sure I was totally satisfied with the car and the price.

Ron Felder

Mar 18, 2015

I purchased a 2015 Ford Mustang. The staff was very helpful and my salesperson and finance/business manager provided a great, no pressure sales environment. One of the best car purchasing experiences I have ever had!!

Cary Callahan

Mar 17, 2015

Matt preordered the parts needed to get my truck right, so when I showed up he was able to get me in and had me out by 4. All work completed on time. All I ask is do what you say you're going to do and do it on time.

Barbara Glass

Mar 16, 2015

Otto made our Son's buying of his first official car a really smooth transaction. Being able to take the truck for a test drive for a couple hours was a bonus. His positive and up beat attitude during the negotiations was refreshing even when it became tricky. Otto is a true professional and a huge asset to Cherokee Ford!

Jeff Whitehurst

Mar 16, 2015

Steve Smith did an excellent job with my servicing.

David Ellington

Mar 13, 2015

Your staff was great and very pleasant to deal with. I was pleased with my deal and the F-250 drives like a dream. I would and have recommended your dealership to several of my friends already.

Gerson Perez

Mar 13, 2015

Service was excellent.. Very helpful staff especially John herrin.

Steven Hanger

Mar 13, 2015

We have always had the Sportrac serviced where we purchased it. They do a great job. Great employees and customer service.

Vernita Johnson

Mar 13, 2015

Everyone was professional, attentive and prompt to my needs. Great experience and I will be back.Thank you!

Dutch Earle

Mar 12, 2015

Always enjoy working with Todd and Steve in service!

Jennifer Mitchum

Mar 12, 2015

The employees there are helpful and friendly. The shuttle driver was on time to pick me up from work and they even washed and vacuumed my car before I left. I bought my car from them and have it serviced there and have never had any problems. I already recommend them to any I who asks about my car or are looking to buy a car.

Richard Douglas

Mar 12, 2015

Problem was created with last service repair, and the dealership, got me in immediately and fixed the problem quickly and efficiently. They were very professional.

Robert Banas

Mar 12, 2015

We went to your dealership shopping for a 2014 Ford Focus. There were several on the lot to choose from. We asked for assistance and Todd was our sales person. He was more than helpful with our purchase. We waited in the waiting area and it was comfortable and the bottles of water were greatly appreciated. While the dealership was very busy that day, we always felt connected to our sales person and taken care of.

Tiffany Deveas

Mar 12, 2015

Jon & everyone there always make me feel at ease about getting the repairs done correctly!

Blair Schodowski

Mar 11, 2015

Bill was my shuttle drive two times for this service. He was very polite and personable!Car problem fixed - Yay!

Ivan Clayton

Mar 11, 2015

Staff was helpful..I was told that they would clean the windows but the windows were not touched.I know I had cleaned them the day before..and set off the wipers so there were streaks in visible places. Other than than an exceptional job was performed but must pay attention to the slightest details!!

Manuel Gomez

Mar 11, 2015

We had a great experience shopping for our truck and were very happy with the service we recieve. Otto Menendez went out of his way to help us and we were very pleased with our visit.this is our second time buying a vehicle from Cherokee ford and we were more satisfied with our visit this second time than we ever have been.

William Hurt

Mar 11, 2015

Shopping for a Ford Edge loaded went to a couple places in Kentucky but no luck so I began internet shopping to the closed Ford dealership with what I wanted and your dealership came up with many options for me so I decided to drive 5 hours and check out my options!! I had already picked the Edge out on your website that I wanted!! I arrived at 9:00 Saturday I was greeted as soon as I got out of vehicle took straight to the Edge test drove it and the sale started! We had a great experience at Cherokee Ford! Thank you and I love my Ford Edge!!!

Anna Hall

Mar 10, 2015

The service was excellent and very fast. They did exactly what they said they would do and did not try to sell me services I did not need. Thumbs up!!!!

Cindy Bundy

Mar 10, 2015

The service lady went out of her way to make sure I know what was going on. Thank you

Richard Runstadler

Mar 10, 2015

Yall were very helpful in my purchasing process. Friendly guys helping us, which was even better. I will definitely recommend to friends our sales guys. They helped me get in the exact car I was wanting.Thank you for that and keep up the great work yall do.

Richard White

Mar 10, 2015

I have owned Lincoln's since 1976 and have enjoyed them all. John Herrin is a great asset to your dealarship

Nick J

Mar 8, 2015

great experience Otto was knowledgeable and flexible

Kelly Parkinson

Mar 5, 2015

Matt was truly outstanding. He made sure I stayed up to date on the status of my repair. He really went above and beyond. My car was finished on the day I was told it would be ready and all the repairs were made as requested.

Donald Meyers

Mar 4, 2015

Quick, accurate, no upsell, pleasant people. A pleasure to deal with!

Paul Campbell

Mar 4, 2015

awesome I would definitely recommend to all my family and friends...keep up the good work

David Hall

Mar 3, 2015

F150 service was great. Todd was very nice and helpful

Hunter Hoyt

Mar 3, 2015

I have been coming to Cherokee for a couple years now. The service is great else I would not come back. It always puts a smile on my face when I see my car all shiny.

John Hosey

Mar 3, 2015

excellent service as usual. courteous and knowledgeable service rep. very prompt with call backs and repair info

Lisa

Mar 3, 2015

The service here was excellent! I would definitely recommend my friends and family to this location. The process was smooth and hassle free! I got the car I wanted at a reasonable price. Financing was a breeze because they really work hard to get you the best rates possible. The staff is wonderful! They're attentive and explain everything they're doing or about to do for you. There was never a moment I was left wondering what was going on. Wonderful buying experience!

Micah Freeman

Mar 3, 2015

I went in to get the oil change and to get the driver door alert gone. The door for over a month once close will have an alert saying that it wasnt. This was annoying it took about an hour to get both done. and drove out with everything completed.

Naomi

Mar 3, 2015

I bought a new Fusion from Zach. He was very helpful and patient. He and Tony gladly stayed late for us to finish up. Love the car. Great customer service at Cherokee Ford in Alpharetta!

Ronald Johnston

Mar 3, 2015

Service was very good and done in a timely manner.A bid THANK YOU to John Herrin for excellent customer service.He is the reason I keep coming back to Cherokee.

Stephen Binion

Mar 3, 2015

Still not sure the entire problem has been corrected. Even after the fuel pump and controller chip were replaced, the car sometimes acts like it's not going to fire up. Your tech checked the battery and said it was o.k.

Thomas Saba

Mar 3, 2015

I have used your dealership on 5 occasions. We will continue to return because of the excellent follow-thru of the service staff. John Herrin and the Service manager personally took control of a unique series of problems. Please convey our appreciation to all. We will return.

Benny Arvberger

Mar 2, 2015

I have nothing to complain about, but I was expecting the car to be washed when I got it back. I spent over a thousand bucks. It was not washed.

Brian Huet

Mar 2, 2015

The service and staff people were very nice. We are regular customers and feel that we can trust the people here.

Daniel May

Mar 2, 2015

Ted was very helpful in getting my service lined up and was a life-saver when traffic kept me from getting back to the dealership on time. I arrived about 10 minutes after close, but he was still able to ring me up and get me back in my car.

David Edwards

Mar 2, 2015

Service was timely - and John Herrin kept me advised of progress. Good job!

Tim Nichols

Mar 2, 2015

I have a Lincoln MKZ. As always, the service and the staff at the dealership were great!

Ayana Wilson-davis

Feb 28, 2015

Everyone as a team, catered to all my needs and I left in a vehicle that suited my needs.

James Hults

Feb 27, 2015

There is a local Subaru dealer whose tv ads are summarized as "where price sells cars.In the case of Cherokee Ford, it should/would be: "where service sells cars"Cherokee Ford, in my opinion, deserves a five star review for service./s/ Jim Hults Marietta, Georgia

Ashina Stillis

Feb 26, 2015

Came in to get battery changed everything was so simple. I will be back...

AW

Feb 26, 2015

Staff was helpful and courteous. Was met on the way in by someone eager to help, but he didn't ask me if I had been already speaking with someone else prior to arriving. That should have been the first question to avoid the awkward salesman showdown. In any case, I came in for one car in particular. We couldn't reach a deal, but because my salesman legitimately listened to what I was after, he was able to show me something else that I ended up buying. Additionally, I liked that the salesman did not use my name excessively throughout the buying process. We just had normal conversations and it didn't feel like I was being sold to.

Christopher Simard

Feb 26, 2015

Service staff is friendly and helpful. Waiting area is well appointed.

Danny Moulder

Feb 26, 2015

great service, your services depart is the best.. always fixes what broken and knows how to find the problem.. that why I bring my cars to you. I don't have time to take it to a garage where they guess what wrong and don't fix the problem.. Ever time I've brought my car there I've have nice people waiting on me and they call me tell what it will take to fix it and a price. no sticker shock. It been the best> Dan Moulder

Jeffrey Allen

Feb 26, 2015

Typically you hate going and buying a new car. The salesmen (Otto and Zach) did a super job. The process is painless. They were very attentive. When it came to financing Tony worked relentlessly and got me a better deal than was originally offered. Imagine my surprise to get a call a week later to be told I can come sign and get a better deal than what I had already agreed on. That is customer service and Cherokee ford/Lincoln is the place where you can be taken care of.

Stephen Purcell

Feb 26, 2015

John Herrin is the only reason I keep coming to the dealership for service.

Albert Petrangeli

Feb 25, 2015

Cherokee did a prepurchase inspection of a vehicle that I purchased off another lot.

Chris Stinnett

Feb 25, 2015

Service manager, John Herrin was most helpful. I purchased 2 new tires after he pointed out the severe wear in a tire. Probably would have blown soon! Also discovered other serious problems. My lucky day.My thanks to John.

Johannes Van Noord

Feb 25, 2015

Salesman Goran is a friendly man and provide good service!

Wilbur Green

Feb 25, 2015

Great Experience-Good deal-couldn't have gone better. Mark very attentive, made experience smooth.

Richie Macaulay

Feb 20, 2015

Eric was great as always and I was in and out quickly!

Dawgs44

Feb 19, 2015

A great service experience, I appreciate the way everyone took care of me, particularly the manager, Eric Ford. I would tell everyone to go see these guys!

Edward Perry

Feb 19, 2015

The team was patient and thorough. Showed me the exact cause of the problem.

G.L

Feb 19, 2015

Eric was professional and efficient. Very knowledgeable and great personality.

Richard Bailey

Feb 19, 2015

Resolved a reoccurring problem with Sync and with the ABS and traction control system.

SkylerV

Feb 13, 2015

Bought a 2013 used Hyundai Genesis, and I could be happier. Everyone there was extremely helpful, and they wanted to do the best they could to ensure we were happy. Highly recommend to anyone buying a car.

TRoland

Jan 30, 2015

Zach was awesome! He got me the deal i wanted! I would recommend this dealership to all my friends!

anon

Jan 28, 2015

Service was done on my 2003 Mercury Gran Marquis, some time ago. (Sorry it took me so long to send this review.) I was treated very well, friendly, professional. The work done was excellent. My only complaint could be the cost, fairly expensive, but for top quality work, I won't (complain.)

Tori P

Jan 21, 2015

I had been talking to the same salesperson via email for almost 2 weeks. He knew what my budget was and what I wanted to spend on a car. He said he had everything ready for me to come in and test drive drive and find the right car. I was shopping for a 2014 Ford Focus. We got there and he didn't even ask me what amenities I wanted in the car. He automatically ran the numbers for one of the biggest package cars. We test drove a different car than he ran the numbers for. When going over the quote, the numbers were way out of my price range I had previously given him. I asked about cheaper cars and he said that there weren't any. I went onto THEIR dealer website and pulled up multiple cars at the price range I asked for. He acted like he "forgot" about them. He then talked to me only and pretty much ignored my husband who was there with me. He made rude comments like "Why do you need his opinion" and said to my husband "It's her car, why do you care?" At that point we were ready to leave He went and got his sales manager who wasn't much nicer. He tried to get us to stay by saying he could "wiggle the numbers" at that point we were just ready to go. We were lied to. Period. I did my homework before going in. I am not an impulse buyer. So extremely upset with the customer service. I have told everyone I know to not buy a car from here.

Cara Fuller

Jan 13, 2015

Ford Escape. My experience with Cherokee Ford was excellent.

John Broaddus

Dec 31, 2014

complimentary wash and vacuum was nice. fast service.

Lawrence Warner

Dec 29, 2014

You have been servicing my 2004 Ford Explorer XLT Sport since I purchased it, and have been doing an excellent job. However, I find that being hounded to fill out a survey after every visit a real annoyance.

Michael Thomas

Dec 29, 2014

F-150 Platinum and Edge - The sales person was knowledgable and I was provided what I consider a straightforward and good first offer. Was a bit disappointed about the trade value of the old truck, but later checked and it was indeed fair. I would come back here again - Have purchased previously and was satisfied.

Stacy Baker

Dec 29, 2014

As always everyone was very nice and I will continue to go back

Tim Mclaughlin

Dec 29, 2014

Prompt response on the service request for my 2014 F-150. The waiting area is a great place to relax or get work done. It is very large and comfortable. They even have an office area with a printer and wifi to get work done.

Gail Earman

Dec 25, 2014

We bought a 2014 Escape which had been purchased from Enterprise Rental. It had 37,350 miles on it and I was somewhat concerned about those many miles in one year. Since it has the Ford Certified Powertrain Warranty on it for 6 more years, I'm somewhat relieved. I do have some reservations, as it was "thrown" at us very quickly and we didn't have much time to decide on it. Some of that was the young saleman that had not been there very long and he was extremely anxious to sell us a car. Since the 2015 was over our budget, and they claimed to have no 2014 left-overs, we decided to buy it. We were promised the world by this young salesman and of course, that didn't happen. We pointed out some basically cosmetic obvious flaws, and one of the other sales managers stated that he wasn't putting anymore money into this vehicle. Some of what was requested was done, others not. So, I'm not happy about that. The car itself is great to drive and looks good too. I'm happy with the Escape, but the sale staff is a bit over zealous. Would I buy another car from them, I'm not sure. I don't like being rushed or taken advantage of, which is so common with female customers. I know about cars and did my homework on the vehicles I was interested in so I did not go in blind or less knowledgeable. Since you asked, I have given my opinion. Thank you for the opportunity to express those opinions.

Priscilla Mulenga

Dec 23, 2014

We purchased a Ford Escape 2015 Model. Service was excellent and staff members were extremely helpful

Daniel Mowery

Dec 20, 2014

An excellent buying experience and service has been outstanding as well. Good people, products and service, can't ask for anything better.

Katey Byrne

Dec 20, 2014

Everything was great! I was in touch with my technician the day before, the morning of, and a couple of times while my car was in the shop. I felt very in touch, no surprises...and that's a good thing!My car was even washed! A treat, and bonus! The shuttle service picked me up at linch time to go pick up my car upon completion. Well done!

Richard Johnson

Dec 20, 2014

The service process is very streamlined and quick. They met the timeline I was given by the service coordinator. The waiting lounge was clean and comfortable.Overall a very good experience

William Smith

Dec 20, 2014

good job, on time. will be back. no, this has summed it up for me.

Zach Holladay

Dec 20, 2014

The service work was fine, just an oil change. My only comment would be regarding Ted. I made my appointment online. When I arrived, I told Ted about the appointment. He said the quick lane doesn't take appointments. Hmmm, okay. I didn't challenge him but thought to myself, what is the purpose / value of having an online tool for the customer to make appointments if the dealer will not honor it?The other item I need remediated at some point is the clear plastic that displays time, temp, radio station etc. The coating on the plastic is deteriorating and needs to be replaced. I mentioned this to Ted and he said the interior guy only comes twice a week. Okay, that's good to know but what's the next step?Anyway, not beating up on Ted. Seems like a nice young man, just needs some coaching / customer service training.Have a good day!

Cindi Doty

Dec 19, 2014

Service department staff is always very friendly. Work was done on my 2000 Mustang to fix an oil leak.

Dawson Wood

Dec 19, 2014

Everything was great. Service was done quickly, the service area was spotless. It was less than 5 minutes from arrival until my care was brought around so I could leave.

Donald Isenburg

Dec 19, 2014

I just needed an oil change and a tire rotation. Service was quick ( and I'm glad it was since I waited on the car in the waiting room ).

Douglas Parker

Dec 19, 2014

Ford Expedition. Attentive and courteous staff. Vehicle has 190,000 miles and running very well.

John Shepherd

Dec 19, 2014

Very cordial Service and all personnel are very knowledgeable about what your needs are.

Kenneth Cohen

Dec 19, 2014

My 2013 Mustang suddenly began to overheat. It was diagnosed, repaired and returned to me in less than a day. All along the service representative kept me informed and assisted me with arrangements with out issue. Well done.

Richard Douglas

Dec 19, 2014

Just took a little too long for oil/lube and tire rotation service, but other than that all was very good.

Ariel Melinsky

Dec 18, 2014

Came from Argentina with an L1 visa. I got a nice car and a convenient rate!

Audrey Holden

Dec 18, 2014

I had a very enjoyable experience purchasing my 2011 Ford Fusion My sales rep was very helpful I knew what I wanted to see from visiting your web site and my purchase was completed in a quick and pleasant manner

Brenda Councill

Dec 18, 2014

Service for my 2013 MKX included oil change, Auto Butler application. This visit was a pleasure and dealership honored the contract for auto butler to replace mats because a few stains were not removed. I had question proper applications in the past on leather and upholstery.

C F

Dec 18, 2014

Great service!! Professional and courteous staff. I will definitely make this my new service "home"

Cary Callahan

Dec 18, 2014

As I have stated before in all the other surveys you send out, I have only been disappointed one time with Cherokee Ford Service. All the other times are right on.

Gary Hoagland

Dec 18, 2014

Much faster on the oil change and tire rotate this time!

Ricardo Avila

Dec 18, 2014

It was very pleasant to deal with wade as sells person he made me feel and believe he was doing everything he could to get me the better price on my purchase. I will recommend this dealer 100 times

Sharon Pollock

Dec 18, 2014

My Expedition was in for diagnostic and oil change.The repairs were not urgent and they seemed pricey. The only negative was the driver's window was disconnected in the up position instead of leaving it "as is" so I could use it until I had to repair it. That may have been due to a miscommunication between,me, my husband and the technician. We bring our cars to Cherokee on a regular basis. The staff is always helpful.

Tbryan

Dec 18, 2014

MKZ. Love the car and the service when I have been there...

Bryce Mason

Dec 16, 2014

Purchased 2014 Ford Escape. Service and staff very helpful and was overall good experience.

Steven Scher

Dec 16, 2014

Everything was fixed to perfection. Haley White was wonderful to work with.

Michael Eckert

Dec 15, 2014

Had the Explorer oil change and tire rotation, all done in under ninety minutes.Getting ready for a Christmas trip without any issues. I use Cherokee for boththe Explorer and Taurus.Top notch service and support.

Tony Osborne

Dec 14, 2014

The dealership was very informative about the problem with my car. They were friendly and answered any questions i had. A hassle free experience.

Juanita Kendrick

Dec 13, 2014

Always GREAT Service! I have been visiting this location over 10 years and have not had any problems with the service of my car. The team there is excellent. Always in communication regarding next steps on your maintenance and the progress of your visit.Thanks TEAM FORD

Clay Bailey

Dec 12, 2014

Todd (Quick Lane Manager) is your best asset... Enjoy working with him for my service needs!

Ivan Clayton

Dec 12, 2014

John was and is always helpful..service was exceptional did not like the 23$ charge for replacing a light bulb which probably took all of 2 minutes or less but guess you guys will always gouge us on certain items! I will replace all bulbs myself in the future but pleased with the service and mostly pleased with your dealership.

Michael Baroody

Dec 12, 2014

Always professional - always courteous - always personal.

Rashard Kelly

Dec 12, 2014

Nice honest, friendly service! Never been let down after 9 years of coming.

Richard White

Dec 12, 2014

John Herrin always makes my service stops a pleasure. Service is prompt and always done well.

Richie Macaulay

Dec 12, 2014

Eric was great as always and my repairs were completed quickly!

Stephen Cotnoir

Dec 12, 2014

Joe was very helpful and informative . Very good experience

Telfair Ryder

Dec 12, 2014

Was very pleased with the staff and work done on my car.

James Diehl

Dec 11, 2014

Steve took excellent care of us. Service was done quickly and had me back in the car on time as promised. Thanks!

Mike Stevens

Dec 11, 2014

Great service, Mr Smith gives me the confidence that my vehicle will be well taken care of.

Rodney Kittrell

Dec 11, 2014

It was a great experience. My sales rep Matt and Max did a fantastic job. They were very knowledgeable and patient with me during my process. I have already recommended someone to the dealership. If I buy another ford...I would buy it from Cherokee Ford.

Tony Murray and Dinica Williams-Murray

Dec 11, 2014

The experience was great from the moment we send the inital email we were interested in purchasing a new car we felt this was meant to be. The first point of contact was pleasant and educational. We also received a follow up call about the appointment that had been set up based in our schedule which was wonderful. From the time we entered the showroom we were treated like we had already purchased the automobile. Great people at Cherokee Ford Lincoln. Always thought that it was pushy people and you spend all day in the showroom and then you don't get a car. This was totally different 3 hours later we were at a restaurant celebrating our new purchase. I will be spreading the word of what a great experience we had purchasing our car. Thank you to everyone we will be repeat customers.

Wayne Gibson

Dec 10, 2014

steve smith was courteous,friendly and knowlegable. i was very happy with my service!

Andrew Levin

Dec 7, 2014

Matt was very helpful. Everyone was great. I had a good experience. Thank you

Robert Hartley

Dec 7, 2014

My wife and I intended to look at the MKZ and then go see the new Acura TLX. Greg Green did such a good job of answering our questions and offering to help us find the right car for us (e.g., 3.7L beat out the hybrid, which I thought we would lease)that we went ahead with the lease. We are very pleased with our purchase and it was a pleasure to work with someone as professional as Greg.

Natalie Taylor

Dec 6, 2014

I came in for an oil change and the service person noticed a funny noise. I had been driving around with it like that for awhile and didn't think anything about it. Fortunately, he did and had my spark plug fixed (tightened I think) at no charge.

Dawson Wood

Dec 5, 2014

My experience was excellent. Service was done as described. Cost was as quoted. Vehicle pay and pickup took less than 5 minutes. Great job all around, DW

Debra Ague

Dec 5, 2014

Ford fusion in service for a routine oil change and check up. As always, Steve Smith and staff were prompt, professional and friendly. I never mind having to take my vehicle in to Cherokee Ford for service.

John Shepherd

Dec 5, 2014

Great I've always had a great experience any time I have brought my vehicle in for service or needed questions answered.

Robert Falcone

Dec 5, 2014

Brought Mustang in for oil change and engine light warning. Service advisor advised me I still had 2500 miles left until oil change was needed which helped me avoid spending unnecessary $$$. Very much appreciated the information and honesty!! Nice job...

Tom Moore

Dec 5, 2014

Service dept. is great and very quick. And this last visit I was credited 89 dollars for "Buyers Advantage" I didn't even know I was accruing.

Julie Levite

Dec 4, 2014

I can't say enough about the service at Cherokee. Friendly, helpful, courteous, always a smile, always want to accommodate, always exceeds my expectations.

Lisa Gabriel

Dec 4, 2014

I've had my 2013 Escape for just over 2 years. Considering all the recalls, I must say that the service department at Cherokee Ford has always been great. They've been helpful, honest and patient with a sometimes frustrated customer (when Ford didn't have parts for the recalls, etc.). I've gone in for regular service as well and was always treated very nice, had the work done properly (and explained to me if I had questions) and in a timely manner!

Michael Rosenthal

Dec 4, 2014

Todd Smith was excellent to work with. Helpful, but not pushy. It was a very pleasant experience.

Bill Milano

Dec 3, 2014

Everyone was great as usualHaley and John are A+They have been great over the years and rely on their knowledge of our cars and family

Gary Finley

Dec 3, 2014

2014 F150 4X4 Lariat. So far service is ok. Todd Smith, Chris and Tim were very helpful.Mr.Gary Finley

India Hill

Dec 3, 2014

I bought my car from the Cherokee Ford. I am very proud of my brand new 2014 Ford Mustang and also the level of customer service i receive weather that be buying another car or getting a oil change everyone is awesome. Thanks Ahmad,Matthew And all the guys in service.

Theresa Stanley

Dec 3, 2014

The money I spent on Auto Butler was worth every penny! Every time I pick my car up after they've detailed it, it's like driving away in a brand-new car :-) I love it!

Cathy Lancaster

Dec 1, 2014

The service was fast and courteous. The only thing that other car dealerships have done in the past is wash the car before I picked it up.

Don Futch

Dec 1, 2014

Had oil change tire rotation and detail. As always I was very pleased with the servive and your employees.

Jimmy Long

Nov 27, 2014

I was surprised when I took my car in for a oil change and a new battery with a complimentary carwash detail. Thanks! I have been trying to keep my windows clean but everything I tried just made it worse. Thanks again for the complimentary carwash.

John Song

Nov 27, 2014

Very nice/ Fast ServiceService Rep. explain to me about inspection and detail for service

Ross Maclennan

Nov 27, 2014

Quick and efficient service... I don't know why I have to enter a minimum of fifty charictures but this may just be enough to stop typing...

Stephanie Reis

Nov 27, 2014

Great service! Steve Smith had my car serviced earlier than quoted, the day before a holiday! Kind, curteous, and professional!!

B. Miller

Nov 26, 2014

The service experience was great and Steven had everything to do with my overall experience. He was friendly, knowledgeable and communicated with me in a timely fashion.

CB

Nov 26, 2014

So far so good! We've really appreciated having a demo car available during service visits and the warm hospitality and customer service provide by John and the entire department make visits as easy as possible. Everybody realizes service appts are an inconvenience, but this organization makes every effort to make it easier on the customer. Oftentimes, I drop in to see our salesman Philipp and ask him additional questions about the new car and he ALWAYS makes time to assist. Great people distinguish every good business and this is a prime example. Consider us very pleased!

Francis Bratton

Nov 26, 2014

came in to get an oil change with my special coupon for $17.95. I also had a coupon for a free car wash but couldn't use both coupons on the same day. The service rep also noted that I needed a 90,000 check. I ask what was the primary part I needed since I couldn't afford the whole service. He informed that I needed the tramission fluid replacement so I agreed to have it done. When my work was completed the service rep said he went ahead and got me a car wash at no charge.

Valued Customer Atlas Geo-sampling Company

Nov 26, 2014

Great experience. The staff always takes great care of me. Steve is a true asset to Ford.

Barbara Stoeppelwerth

Nov 25, 2014

I always return due to excellent service department!

Cathy Sullivan

Nov 25, 2014

Steve in the service department did a great job of explaining the work that needed to be done on my car. He also arranged for a complimentary rental car for me and that process was very quick and easy.

Ellie Bowes

Nov 25, 2014

Great service and everyone very friendly. I would have service done there again.

John Mcqueen

Nov 25, 2014

2014 Ford Focus. Service was excellent. Staff very friendly and helpful.

Jacob Mullins

Nov 24, 2014

I had my oil changed and tires rotated on a 2014 Expedition. My only suggestion would be to add a car wash as an included service or an add-on service. Otherwise, very good experience.

Richard Wacker

Nov 24, 2014

Car service was completed as promised. Received call when car was ready

Charles Fazio

Nov 22, 2014

PHILLIP HILDNER, SALES CONSUKLTANT - WAS EXCELLENT !!

Gilbert D Spindel, Jr., OD, FAAO

Nov 21, 2014

John Herrin was professional, experienced, knowledgeable, friendly, and expeditious as always.

Lauren Eckardt

Nov 21, 2014

Haley is fantastic and the main reason I keep coming back:)

Virginia Riordan

Nov 21, 2014

My service experience at Cherokee Ford exceeded satisfactory. The service representative, Eric Richards, did superb job of meeting all customer needs. When the service took longer than expected, he took time too call me to offer transportation. Although I did not need this, I appreciated being asked. These kinds of gestures show good customer consideration. When I picked up the car, I was pleasantly surprised to find that it was cleaner than I had ever see it right down to the tires. The dash problem was repaired and my verbal request of a reset on the driver information screen was fulfilled. I couldn't be happier with Cherokee Ford's service.

Derek Clark

Nov 20, 2014

The staff was very courteous, professional and performed excellent maintenance of my vehicle.

Don Rooks

Nov 20, 2014

Very accomodating, from sevice representative to customer lounge to the service itself.Thanks!!

Frederick Perry

Nov 20, 2014

I was in and out in less than 2 hours. It was great!

Lawrence Coleman

Nov 20, 2014

I've only been there twice. Both times i've been treated very well and the staff was quite professional. The last time I was there I had no appointment, but they fit me in and pretty much took care of the problem while I was there. When things started to run long, I was offered a rental car.Very good service!Larry

Lisa Lewis

Nov 20, 2014

Best customer service of any car dealership I have ever used. We only use Cherokee.

Madhavendra Kumari

Nov 20, 2014

Halie White is the best. She listen to you and does her best to help in everything you need. Thank you Halie.

Mark Wilfert

Nov 20, 2014

My service advisor, John Herrin, was very customer oriented. Friendly, Courteous and professional. Thanks John!The service was great and done in a timely manor. My Thanks to all.

Michael Artzer

Nov 20, 2014

Steve helped me check in to have my 30,000 mile check up on my MKZ. He explained the services needed in detail along with the cost. He gave me his business card to contact him if I had any questions. He notified us in a timely fashion when the work was completed. The car was clean with all services completed. Excellent customer service.

Mouhsine

Nov 20, 2014

Eric took good care of us, the car was fixed within 3 days and meanwhile he got us a nice car to use for those days.when i picked up my car, it was all nice and clean. they even vacuumed the inside. i wish they filled up the washer fluid, but that's no big deal.great service !Eric rocks :)

Patricia Keller

Nov 20, 2014

After a misunderstanding {I thought I had made it clear that my car needed a new window mechanism I had to make another appointment} When I bought my car back everyone was fabulous and thank you for the lovely SUV I got to borrow it was beautiful. As a woman I have always felt comfortable at your Garage Thanks for that

Ron Rollins

Nov 20, 2014

Staff very professional and the shuttle service to/from dealership was very helpful.

Steven

Nov 20, 2014

My Purchase of a 2014 Ford Focus Electric could not have been better. In fact, I have purchased five vehicles from dealerships in my lifetime and I have to say this was the easiest of the five by far. To be clear my expectations were low as I am from out-of-state and was purchasing the vehicle sight-unseen. I expected to have problems, but was pleasantly surprised at how easy Cherokee was to deal with and how helpful the staff is. I would highly recommend Cherokee to anyone.

Ted Riposa

Nov 20, 2014

Steering Wheel Replacement. Completed quickly.....................................................................Loose the 50 character minimum for this field.

Victoria Quinlan

Nov 20, 2014

Service excellent!!!! We have two vehicles on which all service is completed by this dealership.

Happy Customer

Nov 19, 2014

Purchased a 2014 Ford Escape. Eddie Maxwell was great to work with.

Holly Booker

Nov 19, 2014

Came in for 75K check up; was called next morning regarding vehicle needing tires; reviewed extensively what was needed and what special pricing they had on the tires to give us the best economical value. Also informed me that I had enough in my account to get a free detail on the car (It really, really needed it!). Overall they did a great job!

Raymond Repic

Nov 19, 2014

2014 a Focus Electric. Was nice to find a knowledgeable sales professional on the EVs. Very low pressure experience. Enjoyed conversation with the Finance Manager. My second vehicle purchased from the dealer!!

Rita Roberts

Nov 19, 2014

Fabulous customer service from the collision man, Joe! My car looks beautiful--just like the day I purchased it. Thank you!

Stephen Purcell

Nov 19, 2014

John Herrin is the best. Your survey process is a hassle.

Joanne Ewing

Nov 18, 2014

We had a very good experience. The salesman was very courteous and helpful.

Joseph Pierce

Nov 18, 2014

Bought a 2015 Explorer......great experience from start to finish with entire staff......

Marcia Helton

Nov 18, 2014

Steve was great! Professional and thorough. Gave me a plan for future repairs and seemed to care about me as a person.

Michael Elmers

Nov 18, 2014

Great experience. I will buy my next new car here.

Lucius Pitts

Nov 17, 2014

My car was in for the semiannual auto butler. I noticed that in cleaning the car they vacuumed the trunk as well. Nice touch! Overall they did a very good job.

N/A

Nov 17, 2014

I enjoy working with Haley and Eric - they are awesome and always will to help. They understand what the true meaning of "customer service" is as most place these days forgot the customer ultimately pays the bill. Facilities are very nice to work from as well.

Richard Stein

Nov 17, 2014

Bought a Fiesta. Finance guy was awesome. You all need to check your voicemail system. People don't seem to get their voice mails as I have not got returned calls from voice mails.

Mark Repanshek

Nov 16, 2014

Eric in the service department was great to work with...helpful, knowledgable, friendly.

Donna Stern

Nov 14, 2014

Very efficient and courteous service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Edwin Monroe

Nov 14, 2014

I purchased a 2007 Lexus IS350. I was able to get a fair deal on the car with my trade-in, and when an mechanical issue with the Lexus appears during the signing process; Amanda took care of the issue at the dealers cost. I appreciate the response to my sales experience and needs.

George Richter

Nov 14, 2014

Kept us informed about delivery date - very helpful

Larry Hedlund

Nov 14, 2014

Very helpful & efficient. John Herrin was a pleasure to work with. He kept me informed of their progress.

Ernest Carroll

Nov 13, 2014

The service was excellent. The wait was not very long. Very satisfied with the experience.

Jean Clark

Nov 13, 2014

The staff are very kind and helpful. Car was ready when promised.

Katie Connelly

Nov 13, 2014

Very helpful! They were able to get me in when I needed and did a great job with everything! Thank you.

Valued Customer Construction Install Services Llc

Nov 13, 2014

Everyone was easy going didn't feel much pressure. Not sure if I got the right truck just because the inventory was low. All the people were nice and dealership was clean. The bed liner should have been washed better and I did not like not having the choice of some stupid window etching. I still think that was a waste of money and was forced on to the bottom line. All in all nice place, I would have to say everything was nice except my two complait's.

Anna Banks

Nov 12, 2014

The service was excellent. Check in was fast, all questions were answered and finished time was on point.

Connor Higgins

Nov 12, 2014

I have used Cherokee Ford for all my Ford service needs for about 10 years now. Ask for John Herrin... the most honest and reputable service guy I've ever dealt with. He'll take care of your car and it will leave the shop road-ready! I'll also say I have experience with the sales staff and you just can't find a better organization to do business with.

Jason Rainey

Nov 12, 2014

Sales person was excellent and great to work with. Process was simple and easy. Thanks.

Luis Venegas

Nov 12, 2014

Courteous and professional staff and kept me informed of the progress of the work. Staff was quick to pointed our a deficiency with the rear breaks that needed immediate attention. Overall work was done efficiently and in a timely manner.Luis

Michael Elmers

Nov 12, 2014

Bought car from Louis Safdie and thought he did a great job!

Phillip Magnon

Nov 12, 2014

In for a routine oil change and was offered a free car detail. Will not take my Expedition anywhere else for service. Team there is top notch.

Roger Banner

Nov 12, 2014

09 f150 for new brakes your staff went above and beyond expectations

Stacey Whalen

Nov 12, 2014

Everything was smooth and quick. We told them how much we wanted to spend and not any higher and they made it happen.

Tammy Brown

Nov 12, 2014

Team Alpharetta, they ALWAYS do things just right!! I never have any worries when my car is in their hands!!

Tony Polito

Nov 12, 2014

I called prior to check pricing on a new battery and inquire as to installation. Came in a short time later where I was promptly greeted. Told the representative I would wait while they installed the battery. Less than 20 minutes later I was on my way at the price quoted on the phone. By the way, the price I paid at your dealership was 30% less than at one of the auto parts stores.

Chari Leitch

Nov 11, 2014

It was the best car buying experience I have ever had. I was, and continue to be so impressed with the entire staff--they treat you like your family and are caring, helpful and should be a role model for customer relations!! My salesman, Luis, was the absolute greatest--next card I buy, I will certainly use him!! Many Kudos!!!

Kristi Spencer

Nov 11, 2014

Ted went above and beyond to get me the resolution to the problem that I needed. Would recommend him for service employee of the month!!

Linda Gravely

Nov 11, 2014

Very friendly staff throughout process....................................................................................................................................................

Michael Banks

Nov 11, 2014

Dealing with Greg Greene was a pleasure, no pressure and he took the time to explain everything. It was also easy dealing with the finance dept. as well.Great experience

Michael Eckert

Nov 10, 2014

I dropped my Taurus for service on Friday night and the svc mgr had already checked my history before Icalled the next morning. They were waiting to diagnose my problem and then called me with that information and quote. I picked my vehicle up before one o'clock. Outstanding service!

Ryan Duquette

Nov 10, 2014

I am always impressed with the level of professionalism & service when I visit your Ford Dealership for routine service checks. During my last visit I specifically explained to the Service Desk rep. that I needed to leave by a specific time and he made it a priority. I witnessed him visiting the technicians over the hour to speed the process along. It is always a pleasant waiting experience while my vehicle is serviced. I will surely visit again in the future.

Bradley Morrison

Nov 9, 2014

I purchased a 2014 Ford Escape. The service I was given was excellent. I would recommend any of my family or friends to go see Tyrone he was very helpful with showing me superb service. Thanks

Daniel Lindsey

Nov 9, 2014

Selected dealership due to desired vehicle in inventory and proximity to home. Also very good experience with Quick Lane at Woodstock servicing current vehicle.

John Oconnor

Nov 9, 2014

You were very helpful in trying to make the payments fit within our economic means. We had purchased our Fusion there a year ago and were pleased so we returned to purchase the Focus.

Pamela Bailey

Nov 8, 2014

Helpful staff. The process was quick and easy. Everything was done right. No hassles.

Robert Gabriel

Nov 8, 2014

Excellent experience in particular my service rep John Herrin

Todd Starnes

Nov 8, 2014

John Herrin and the technician Donnie did an excellent job!

Angela Bennett

Nov 7, 2014

2015 explorer sport; staff was very helpful and answered all questions I had.

Dana Archambeau

Nov 7, 2014

It was the best experience I've ever had buying a car

Kircum Thompson

Nov 7, 2014

I had problems with the tire pressure sensor system on my 2006 Expedition saying I had low tire pressure. The parts to repair it were back ordered, and Steve Smith have me weekly updates until the parts came in. Steve and the technicians kept me well informed as they worked to isolate all issues with the system until all was resolved.

Lloyd Wynn

Nov 7, 2014

Bought a 2014 Raptor. Service is always excellent and my service advisor always takes care. of me.

Michael Baroody

Nov 7, 2014

Always professional...always personal. Very professional staff.

Aaron Mayrant

Nov 6, 2014

Always courteous and I appreciate the service Cherokee offers by dropping me off at work and picking me up.

Aleecia Centeno

Nov 6, 2014

Delt with a new service tech (new) and a new rep at Quicklane. Usually they rotate the tires for me, however, this time they did not rotate the tires, however, in the suggestions comments, wrote, "rotate tires". My tires are new, only 3 months old, so not sure they need rotating just yet. The service was great, just new. I usually deal with Steve.

James Bailey Jr

Nov 6, 2014

I have a Lincoln Navigator, that I sent in for body work. Everything was well done and had a very quick turn around. We were very please with the service.

James Royal

Nov 6, 2014

Haley White, Service Advisor, is the reason I come to your service department. Her professional demeanor, attention to detail, and "can do" attitude makes me come back time and time again. We are also looking to purchase a new Lincoln and we will definitely look first at your dealership because I know that if I purchase from Cherokee, she will take care of my new vehicle. Your competitor up in Cumming constantly sends me emails asking for my business but they don't have a Haley White. I am so pleased with your service department.

Jason Dooley

Nov 6, 2014

Very smooth and quick transaction. No hassles. Louis handled all my needs.

Kelly Davis

Nov 6, 2014

Bought the 2014 Ford Escape. Service and staff were wonderful

Michael Hoffman

Nov 6, 2014

Our sales representative, Philipp, was very curtious and helpful. We leased a Ford Explorer. There was no pressure. Philipp is a professional.

Mike Wilinson

Nov 6, 2014

Thanks for all your help over the years in servicing my Mustang GT. I just made the hard decision to sell it this past weekend. The new owner commented how well maintained it was. I did mentioned all the serviceses were performed at the Ford dealership.

Phil Spring

Nov 6, 2014

You guys have always done a great job servicing my vehicle. At just over 200,000 miles and still going strong, I hope to come back many times

Tara Siddall

Nov 6, 2014

As always, it was quick and thorough. The only issue is that when the car heats up, whatever oil was spilled during the oil change burns off. If the folks could be a little more thorough in cleaning that off, it would be perfect. Otherwise, everything else was great. I especially liked that my car was SUPER clean. The car wash was a nice touch! Thanks!

Becky Mckenzie

Nov 5, 2014

The service staff was very helpful. The only work that was done is what was needed to be done. I appreciate that honesty and integrity from the staff! I also had my car detailed and it looks brand new!

Gary Carlton

Nov 5, 2014

Service was quick and easy. I got there early and wasn't expecting to get an oil change and wash so quickly. And reward points paid for it all. My Ford truck is now 10 years old and i rely on your service to keep me from having a lot of unexpected maintenance problems. Thanks

James Lyons

Nov 5, 2014

Mikhael, the sales associate did an excellent job as did the financing guy. Good personal customer service!

Joshua Burt

Nov 5, 2014

Staff was great. Maintenance prices are a little high.

Sherry Gilbert

Nov 5, 2014

Everyone was helpful. Spent the least time EVER in buying a car! Now if we can take a whole day to read the manual and learn how to use all the bells and whistles.

Vinnie Bazain

Nov 5, 2014

Thank you fir keeping me updated with all the work and advising of things that things that needed to be done

Brian Huet

Nov 4, 2014

We had an oil change and tire rotation thru the Quick Lane. It was fast and efficient. Steve Smith was friendly and knowledgeable.

Charles Garrett

Nov 4, 2014

2006 Mustang. The service was good. The staff was very nice and helpful

James Franovich

Nov 4, 2014

Purchased 2014 F150 FX4 with Luxury package. Great selection, courteous staff, and nice showroom.

Jon Liebman

Nov 4, 2014

Old School service does matter. John Herrin knows his business. Keep it up.

Michael Martino

Nov 4, 2014

Professional service staff, convenient appointments available. I waited for the work to be performed and it was done in a timely manner. Great job!

Susan Smith

Nov 4, 2014

MKCThe salesman was very knowledgeable. Everyone was very professional and friendly.

Thomas Mchenry

Nov 4, 2014

Steve always does an excellent job in explaining what needs to be done and what may need to do in the future. Always a friendly greeting and attention to detail keeps me coming back. The service department makes the dealership!

Donna Marine

Nov 3, 2014

Everyone was very helpful and unlike some other garages, they don't tack on extra little charges for some things that really don't need service.

Tim Nichols

Nov 3, 2014

I bring my 2008 Taurus to your dealership for all of my service needs. I always have a great experience. Great staff and great service skills.

James Binion

Oct 31, 2014

Service was excellent. Steve is always very courteous and professional.

Larry Pohl

Oct 31, 2014

Service has always been excellent. The greeting has always been professional and pleasant; the overall service visit has always been a cheerful, relaxing and over-satisfactory experience. For me Cherokee Ford Lincoln is the dealer and service of choice.

Amanda Richardson

Oct 30, 2014

I purchased a 2015 MKC. Over all a great experience.

William Conner

Oct 30, 2014

great experience. excellent staff, clean waiting area, free coffee

Benjamin Oliver

Oct 29, 2014

I bought an Expedition. Everyone was very helpful.

Claudia Ludlow

Oct 29, 2014

Purchased a 2015 Ford Escape. Staff was very nice and professional. We liked that they did not try to sell us over what we wanted to spend.

Edith Havard-Ivory

Oct 29, 2014

I took my 2011 Certified Pre-owned Ford Fusion to Cherokee Ford located in Alpharetta,GA because the driver side seat warmer did not operate properly, but Matt Levine and his technical crew took care of that problem because now the seat warmer is ready for winter....Thanks guys ~

George Jarvis

Oct 29, 2014

The service was excellent and I could not have been more delighted with the results. Thank you very much for all of your hard work in serving your customer. Sincerely,George Jarvis

Kurinchi Kumaran

Oct 29, 2014

I purchased 2013 Ford Fusion Hybrid. Matt did a good job of getting stuffs fixed on time.

Diane Raidt

Oct 28, 2014

Great service. Shuttle service very convenient. Cleaning my car was awesome!

Joel Crumpton

Oct 28, 2014

Quick, prompt, helpful even though they were busy. They made it easy to want to come back next time.

Kent Hutton

Oct 28, 2014

John Herrin got me in for a quick service & was excellent as always!

Mitch Sepaniak

Oct 28, 2014

JOHN IS AGAIN GREAT SERVICE ALWAYS ON TARGET ALWAYS VERY INFORMATIVE AND CONSISTENT

Pamela Piratzky

Oct 28, 2014

I bought my Edge at this dealership because of their awesome service department. Matt Levine always goes above and beyond. Thank you Matt!

Paul Campbell

Oct 28, 2014

Steve was awesome he knew his stuff and what to recommend

Waller Drywall Company

Oct 28, 2014

A wonderful truck buying experience. Everything went smoothly.

Erica Steed

Oct 27, 2014

The repair shop was clean.I got a free car wash and used my points for a free oil change.The pop corn and free water were nice.The bathrooms were clean.

Robbin Iddins

Oct 27, 2014

The staff in Quick Lane group are always very nice, polite and willing to help. I actually like to see them when I go in for an oil change, etc. The service has been wonderful every time I've had to go in. The staff kept me up to date on the work, got me a rental off the lot (very nice one), shuttled me to work and back, when needed. They called me with an update, I didn't have to call them wondering what was going on. AWESOME!!

Mitch Sepaniak

Oct 26, 2014

JOHN WAS GREAT AS USUAL FINISHED ON TIME DID WHAT WAS NEEDED KEPT ME INFORMED HONEST, TRUST WORTHY GREAT INDIVIDUAL

Howard Kistler

Oct 25, 2014

As always I know I am in excellent hands with Haley, she has an excellent relationship with the crew in the back, and they all give me confidence that all will be well. Everyone there is always courteous and attentive and makes you feel like your business is valued and appreciated.

Ken Posey

Oct 25, 2014

John Herron has always taken great care of me and my vehicles. Pleasure doing business with him.

Philip Moran

Oct 25, 2014

I have been bringing my car to the dealership for 12 years ( 2002 mercury mountainair 201,000 miles) John Heron has been my service manager for most if not all that time. Because of service that both the dealership and especially John has given me my next car will be a ford product.Thank youPhil Moran 770-664-8101

Andy S.

Oct 24, 2014

Steve Smith is pleasure to deal with. He is very polite and does a great job of keeping me informed on the progress of my car. He is one of the main reasons I have remained loyal to Cherokee Ford.

Jody Zienowicz

Oct 24, 2014

It was quick and easy. Always very professional. Thanks

Rudy Dalonzo

Oct 24, 2014

Everything was done in an acceptable manner and in a timely way.

John Gilbert

Oct 23, 2014

needed new admin key. key made and instructions provided by service advisor in a timely manor

Stacy

Oct 23, 2014

There was a part on my husband's mustang that needed replacing. The service department got the part for us right away, they worked with us on a good time to bring in the car and had it done an hour before they quoted which was a major perk in our busy schedule. Everyone was very friendly and I felt very welcomed.

Adele Ahlquist

Oct 22, 2014

I have purchased vehicles from Cherokee before. Because of the professionalism, assistance and follow up, I decided to go back to Cherokee first. I did not go anywhere else. I called to discuss what I wanted, my budget and see if we could put something together - they responded right away. My Expedition was exactly what I wanted.. They put the deal together and I felt very comfortable with everything offered to me including price. It was a pleasure working with everyone. Love my new car!!!

Don Green

Oct 21, 2014

CMax Energi. Greg Greene really was so patient in helping me get the car. I love the Energi CMax. John Herrin is a great service rep. He goes beyond and above any expectations. Actually everyone does. Joe in the Auto Body shop did a great job on a paint blemish. I have another car that he recommended I get the Auto Butler service done for the paint service. Ray did a great job on that car it looks new. A big thanks to everyone at CherokeeFord

Gerald Cook

Oct 21, 2014

The Fast Lane service was excellent. during my visit.

Jaime Jones

Oct 21, 2014

The staff were so helpful and honest. They could have made me buy new brakes but instead they told me what was wrong and that it wasn't a safety issue. Thank you for being honest. I will drive the extra distance to continue being served by Cherokee Ford Lincoln of Alpharetta.

Kenneth Bechely

Oct 21, 2014

Very satisfied....I suggest that you revise this field or people will simply discard the survey. If you don't I'll do that next time.

Laurence Murphy

Oct 21, 2014

Fast and excellent. Did everything I needed and more.

D Johnson

Sep 16, 2014

My car broke down on the way home from bringing my husband home from the hospital on August 26, 2014 at 5:30pm. Called AAA for tow to Cherokee Ford/Lincoln about 12 miles away. Called dealership to alert them we were on the way. (We had used their service department a couple of times prior to this.) John Herrin said no problem he would be there when we arrived and would arrange for the shuttle to bring me home. He called the next day to explain the problem. The cost was a little more than I could afford at the time but John worked with me to make it a win win situation for both of us. Everything was repaired properly and is working well. Thank you John! I appreciate your efforts to make me a satisfied customer.

WJohnson

Aug 28, 2014

I was a first time car buyer, so i was very anxious walking into car dealerships for the first time. I was lucky enough when I walked into Cherokee Lincoln to be welcomed by Max Williams. He was so friendly and was never pushy (which is what I expected, from car salesmen). We went back and forth by phone and email until I decided to purchase the MKC. He was always quick to respond and once again never made me feel like I need to buy extra features that I knew I wouldn't use. I never thought I would have fun buying a car, but Max made it such a great experience!! I would recommend him to everyone! I also LOVE my new car!! I was also assured that if anything were to go wrong or when I need service on my car to contact Max and he would make sure I was taken care of! Thank you Max for making this such a lovely experience! I could not be happier!

MsPeg

Jul 12, 2014

As a single, senior female I can only say the buying experience at Cherokee Ford/Lincoln is great! My sales guy/product specialist was Louis Safdie. If you buy a car here, you MUST work with Louis. His level of knowledge, patience, and concern is unlike any sales person I've ever worked with in ANY product or service purchase. He is AWESOME! Please, if you're worried about being the victim of a high pressure car salesman call Louis and rest assured he'll make you comfortable and happy buying a car.

NJ479

Jul 10, 2014

PRIOR TO VISITING CHEROKEE FORD AND LINCOLD ALPHARETTA I ASSOCIATED THE CAR BUYING EXPERIENCE WITH WORDS SUCH AS UNTRUST WORTHY, SCAMMERS, MONEY HUNGRY SALES PEOPLE, BUT THE SALES GUY ,STAN MAKUPSON, AT CHEROKEE FORD AND LINCOLN CHANGED MY VIEW ABOUT CAR DEALERSHIPS AND THE CAR BUYING EXPERIENCE. MR. MAKUPSON WAS VERY PROFESSIONAL, KNOWLEDGEABLE, TRANSPARENT, AND PATIENT. THANK YOU SO MUCH ,MR. MAKUPSON, FOR RESTORING MY FAITH IN THE CAR DEALERSHIPS. I'M VERY HAPPY WITH MY NEW 2014 FORD EXPLORER!!!

Scotth

Nov 21, 2013

They were really great, I feel like my best interest was their primary concern! Stephen was great!

Conhig61

Nov 20, 2013

I purchased an F150 on 11/12/13. Philipp Hildner was the salesman and the experience was the best purchase experience to date.. (and I have had more than my share). Philipp was professional, knowledgeable, straight-shooting, and I left feeling that I had a great deal on a nice truck and that I made the right decision to reach out to this dealership when looking to replace my 2008 Sport Trac. People like Philipp (and John Herrin in the service dept there who has taken care of my Fords for almost 10 years), should help Cherokee Ford move to the top of the heap due to their integrity and honest manner in which they perform their job functions . I have to say that honesty seems to be the foundation that this business is built upon and that is very hard to come by these days. Give them a chance, they will earn your business!

Happy Ford Owner

Nov 20, 2013

Sales team were straight shooters and wanted to earn your business. The service team (for a car which we already owned) were equally as supportive, presenting a strong desire to earn my business - each time I connected with them. Ask for Luke in Sales and Haley in service.

bob

Aug 26, 2013

great experience from start to finish. will surely check with them first when ready to purchase again.

jOSHUA

Jul 15, 2012

They were quick to get back with information on the car that I had requested information on. They even sent me a video on the car. They also follwed up to see if I needed any additional information. I would feel ok with working with this dealership.

The soul

Mar 18, 2012

They explain every thing for me Gave me the car in a really good condition Although they said that it was checked up on But there was somthing wrong Some noises keep coming from the rear of the car And it cost me a 1000$ to fix Other wise every thing was fine