Used Cars for Sale at Aristocrat Motors in Shawnee, KS

db3

Nov 18, 2014

This dealer apparently fulfills orders for parts placed on parts.com. I ordered an oil filter from them, but they refused to sell me the oil filter unless I provided the VIN for my car. This is outrageous! Then, they cancelled the order without even notifying me. This company is obviously trolling for personal data. Stay away.

Not a Fan

Oct 21, 2014

It is rather unfortunate that Land Rover options in Kansas City will only lead you to Aristocrat Motors. On 10/4 I spent a good portion of my Saturday visiting with the sales staff there. What a waste of time this turned out to be. Had I known that they could really care less for my business, I could have spent this time visiting with a dealership who actually wanted to sell me a car. I can tell you maybe a total of three features the Range Rover I test drove has, because 10am on a Saturday is apparently too early for the sales rep. Multiple staff members repeatedly commented on why I wanted to get rid of my mustang from "We love seeing you drivers in October." to "What are we supposed to do with that car on our lot? and "You know, there is a Carmax down the street." and "Maybe they (Ford) should not mass produce their cars." Nonetheless it didn't surprise me when the guy who quoted my car told me it was not worth much and that it needed new tires. This 2013 car has 11,000 miles on it's Pirelli tires. I can assure you the tires are fine. The manager even approached me and said to give them some time and they could call around to see if they could give me more for my car. It is now 10/21 and I am still waiting for this call. I have; however, heard from their Internet Sales Manager, who has honestly been the most thoughtful and professional contact there. I certainly wasn't taken seriously from the minute I drove my 5.0 mustang on their lot. What makes this story even better is I did get a new car on 10/6 that out features the Range and my 'over-produced' mustang already has itself a new home, with the same tires... in October.

Porsche shopper

Mar 9, 2014

I had contacted Aristocrat through Cars.com about a specific vehicle. Brian Stacey called and emailed me within an hour to discuss the car and answer any questions that I had. He was very professional and I appreciated the extra effort he made to find out some specifics for me.

GregPalermo

Nov 10, 2013

I had an excellent experience with Mr. Robert Hellweg this morning. I had expressed a concern with him and he took great care in handling my issue. Mr. Hellweg is a true customer service hero and I greatly appreciate his dedication and support. Keep up the great work. From the bottom of my heart thank you greatly. Greg

Jerryp182

Oct 21, 2013

Pretentious and snooty. A car dealer that refuses to deal. I used to use them years ago when i drove a porsche, so when i moved back into the area, and wanted a porsche or mercedes, decided to give them a try. I went looking at cars and was ignored, even had someone make eye contact and pick up the phone to make a fake call so they wouldn't have to talk to me. Tried another car department and was ignored there too. I called and attempted to get an appointment and it took over a week to speak to someone. Finally had the used car manager call me and tell me that the prices were non-negotiable unless you want the warranty or certification removed, also they would only give under "rough" blue book on my trade in, which is far from the case on the condition of my car. I would recommend going across I35 to the other German car dealership there, they actually want to get your business, not act like you owe them.

candi2506

Sep 11, 2013

Buying a car can sometimes be a stressful experience but Drew took the time to come in on his day off to help with our purchase of a new Range Rover. My husband had met with him earlier in the week, but I could not get over there till Friday and he took the time to come in and help me make this new purchase. Great experience and will be back when time for my husband to purchase a new vehicle.

linhe1120

Sep 6, 2013

I feel very satisfied with the sales person, the price and service.I would like to strongly recommend this dealer to my friend and co-worker in the future.

KC Land Rover

Sep 4, 2013

I had a problem with the upholstery on my new LR4. The service manager at Aristocrat reexamined the problem and had the vehicle repaired. Thank you Aristocrat for stepping up to resolve this concern. I really like the car because it is fun and easy to drive in tbe City as well as a capable towing and handling off road conditions in the country. Our sales person Drew Frisbee was very knowledgable about the car. We appreciated his time demonstrating the LR4's capability. Mr Frisbee was very professional. With my previous concern resolved, I look forward to many enjoyable years driving the Land Rover and obtaining service at this dealership.

rlmkrm

Sep 4, 2013

Drew was great with us, very patient we spent several hours together looking at different vehicles. Lorrie was great as well during the closing process.

cwcheek

Aug 31, 2013

I have purchased two Porsches from this dealership. Both purchases were an easy uncomplicated experience. I felt pricing was fair and required minimal paper work on my part.Charles W. Cheek, MD

taradc87

Aug 20, 2013

Awesome experience! This dealership was easy to work with and we really enjoyed the process. We felt no pressure and it was an easy process! Thanks!

Land Rover Upholstery Failure

Aug 10, 2013

I have a brand new 2013 Land Rover. The seams on the leather seats are pulling apart. The pocket stitching Is not reinforced well. I have tried to have Land Rover cover this problem under warranty as it is a brand new car. I place only the car brochure and the game controls in the pockets. I simply cannot believe the lack of customer concern by this company, both the dealer and the manufacturer who seem to be in agreement in standing firm to not resolve my problem and blame me for using the pockets. I have had many cars with functional seat pockets, but this expansive car apparently cannot withstand very light use of its leather upholstery. Land Rover is choosing not to stand by its product. I would not place much confidence in the car''s warranty policy. I spent a lot of money on a car I thought was well made and have been sorely disappointed.

lgboomer

Aug 3, 2013

Bill Vaugh was very knowledgeable and helpful. He did not try to pressure us into a car we did not want, but rather offered to order the car we wanted.

Nellie21

Aug 3, 2013

We had a wonderful experience at this dealership! We will be back the next time we need a new car. Keep up the great work!

Aricohen08

Jul 25, 2013

Great dealership I would recommend anyone to buy a car from this dealer friendly staff and very helpful with my purchase. Will be back for my next purchase

Abird66

Jul 10, 2013

We had an absolutely wonderful and positive experience! I would definitely recommend your business to everyone I know. Look forward to working with you in the future.

JeffMontgomery

Jul 2, 2013

I worked with Rich for several months and was able to secure exactly the car I was looking for as he gave me one of the Aristocrat allocations on the New Cayman prior to the car's official launch event. Between Rich and the entire team at Aristocrat Porsche, I walked away very satisfied!!!

normaph

Jun 28, 2013

On our first visit Chris met us at the door asking if we were now ready to "pamper" ourselves. Since we had arrived in a battered and tired old Ford Focus he may have wondered if we were in the wrong place. He didn't have to sell the Mercedes to us, he only had to help us decide which one to buy. He has been so kind, patient, helpful and friendly we would recommend Chris to anyone contemplating the purchase of a new luxury vehicle. Everyone we encountered at the dealership was pleasant, made us feel at ease and the transaction was a pleasure. By the way--we love our new Mercedes E-Class, too!

jsweet7

Jun 25, 2013

Had a tremendous car buying experience through Joe Lemberger at Aristocrat Motors in Merriam, Kansas. I had visited a number of dealerships prior to Aristocrat and this was by far the most enjoyable. Joe was very knowledgeable and easy to work with and I appreciate the deal he got for me.

vegq1

Jun 18, 2013

I had an excellent experience purchasing my new Porsche. There was no pushiness on the part of my salesman. All of my questions were answered. I was able to come back several times before making my final decision. In addition, my trade in was given a very acceptable amount, similar to what I found on Kelley Blue Book. Overall, my experience was excellent and I would recommend Aristocrat to my friends and coworkers.

jbandy

Jun 4, 2013

Arif Khan was very friendly and pleasant when my wife and I purchased a car on June 1, 2013, to replace her 2006 MB. My wife agonized over which car to select, but Arif was very patient and did not try to rush her into making a decision. (When spent six hours at the dealership on Saturday.) She later told my daughter that Arif did a great job and that she would recommend him to any of her friends who are interested in purchasing a vehicle from Aristocrat Motores.

colonelslow

May 31, 2013

Mike Diaz was our sales person and we were very impressed with his knowledge of the vehicle. He kept us informed of the status as the car moved through the production and shipping process. The delivery process was outstanding. The car was in perfect shape, we had an indepth orientation of the vehicle's controls, the warrenty was explained thoroughly, and the process to pay for the vehicle was quick and painless. We were introduced to the service advisor and told how to schedule service and where to take the vehicle to have it completed. The accessories manager provided a great overview of Porsche accessories and we will be purchasing some. The overall all impression was outstanding. Everyone was extremely friendly and focused providing exceptional customer service. Aristocrat Motors is a first class organization with people that are truly excited about what they do! Thanks for an outstanding exeperience.

karlmphysics

May 29, 2013

A great experience! They treated us as VIPs and ensured that we knew everything about our new Porsche before we signed any paperwork to ensure we were happy.

JamieWilliams13411

May 26, 2013

Very flexible with us in lettign us test drive several vehicles. No pressure sales was a good experience. When I decide on the car I wanted they were able to find one even though it wasn't in their dealer stock and they got it onsite for me quickly at a fair price. Thanks!

Tabacchi

May 24, 2013

Aristocrat provides the best possible sales experience. They go the extra mile and every single sales associate always made sure help was being provided. I cannot say enough great things about the overall experience. My wife loves her new Jag.

drnhullsr1

May 10, 2013

The experience was beyond expectations. At 65 yrs. old, this was the first time i enjoyed purchasing a car. atmosphere was great. Look forward to doing business with you again....

bschell

May 1, 2013

Joe and his team will go the extra mile to make sure they have exceeded your expectations. From the different types of cars, to accessories, to financing to trade-in...a tremendous experience.

rwhitebbq

May 1, 2013

Very friendly sales staff, particularly my sales consultant Steve. He was happy to support my desire to drive several cars back to back for comparison, though it was apparent I had not settled on a model/brand. After leaving the dealership and saying "I'll get back to you", he did not hound me at all, which was very appreciated.Upon returning 2 weeks later, he greeted me warmly, I test drove the car, and as he was with another customer, found another associate to help me on his behalf.Once he freed up, he was very open to discussing price and their flexibility.Upon purchasing the car, he made sure the car was detailed and ready to go, set an appt with the finance manager to close that part of the transaction, and made sure that went smoothly.Overall, a great transaction.

thomsearch

May 1, 2013

We have worked with Aristocrat for many years. We used to have a different representative, but he has since left the organization. I would highly recommend Rob to any one that I know. His customer service was excellent, he was very professional and honest, very knowledgable of our all aspects of our car and was not pushy in any way. He gave us time to make our decision and was there to answer any and all questions. When we were there, he made you feel like you were the only people he was working with that day. He was also very accurate about how the leasing process would go, how long we would be there and told us what to expect step by step. I also feel that Rob worked the best deal for us that he could. I would have liked to see a lower monthly payment, but I know Jags are expensive and he did work the best deal for us. I have absolutely nothing negitive to say about Rob or the process. Rob is a very nice, professional, energetic and knowledgable representative. Anyone that I know that is in the market for a car, I will send them directly to Rob. Ross Thompson

erikasims

Apr 30, 2013

Excellent ordering process, simple and ease. Rich randazzo was very instrumental in helping me choose the options that fit my needs. Thank you for your support.

Jeff Bluvas

Apr 28, 2013

We have purchased a few cars from Aristocrat Motors. We love the customer service and friendliness. We look forward to our next purchase every time.

jerichocatibog

Apr 28, 2013

We went to the showroom looking to buy a C300. Chris showed us all varieties and explained the different features. He took time to understand our needs and recommended a GLK 350. We liked it and its a better fit for us. Chris made sure we got what we wanted and worked with us to get the best deal. We would definitely recommend Chris and Aristocrat motors to our friends!

klipprand

Apr 26, 2013

Carl Riley and the entire team at Aristocrat made our recent buying experience extremely smooth and easy during the purchase of our new GLK 350. We were able to test drive a couple of times and ask questions that were quickly and accurately answered.

cburney

Apr 26, 2013

Obviously the car is amazing:) This was our 2nd Porsche purchase at Aristocrat, and by far this was our best experience. Our entire ordering and purchasing experience for the 2014 Cayman S was a joy. Mike Diaz was outstanding in every aspect of the process.

doktor5150

Apr 26, 2013

My wife and I purchased a 2011 Mercedes SL 550 sight unseen, with no test drive!! from Aristocrat Motors, Markus "The Man" Schmidt was our salesman from the 1st phone call, I purchased the SL 550 for my wife Melinda "Lindys" 50th Birthday (A little past history story) Both of my wife's parents have passed away, but 30 years ago my wife was with her Dad at Aristocrat Motors and he purchased a Jaguar XJS for her mothers 60th Birthday!!Markus made it all happen within 6 days of my initial phone call from Crown Center visiting KC for a few days, The SL 550 was delivered to my driveway Sunday April 21st my wife's smile and excitement was priceless!!!Thank you Markus, and Aristocrat Motors.Sincerely,Dean & Lindy

TomH33

Apr 23, 2013

Rob Whistle made this car buying experience very easy and simple. He handled everything in a very professional way and I would recommend anyone looking to buy a Range Rover/Land Rover to go through him. Great experience!

lbluhm

Apr 18, 2013

We test drove different cars at Aristocract, made repeated visits to the dealership during the decision-making process. They spent a lot of time with us and educating us about the cars we were looking at. They also did a great job of walking us through the car once we had purchased it. The service was great.

svec

Apr 2, 2013

Marcus steps up to make sure the customer is always satisfied. Everything everyone involved does is always in a very professional manner, with no hard sells involved. A 1st class organization, that's why I always come back.

thesum

Feb 25, 2013

John Shelton and Joe Sirna did a great job with the entire transaction. This is my 5th vehicle in a row with Aristocrat Motors and I highly recommend the Land - Rover - Jaguar team!

RamonCorrales123

Feb 12, 2013

I was very impressed by John Shelton, the sales representative. He was knowledgeable, friendly, and ready to assist us in making the decision about buying the 2013 Range Rover Evoque. But he never pressured us to purchase anything we were not interested in buying. John's teamwork with Joe Sirna was excellent. It allowed to make the choices we wanted and facilitated the completion of the transaction. I highly recommend Jaguar-Land Rover team at Aristocrat Motors.

Mini R Abraham

Feb 4, 2013

We were in to purchase a new vehicle. We were taken care of with courtesy and professionalism from the very beginning until the day of car delivery.

Lsjacobson

Feb 3, 2013

Tony is the best, very accommodating and the very best sales person to work with. This is the third car from tony in the past three years.

ryanmcq

Jan 18, 2013

4th car I have purchased within 2 years at Aristocrat. Mike Diaz and Dan Shearman are very knowledgable, low pressure, and professional. Their responsiveness to my many inquiries is very quick which matters to me. I have and will continue to recommend to friends and family.

brettbigdog

Jan 15, 2013

Melinda was very knowledgeable about the car and answered all of our questions with ease. She had the paperwork ready to go when we got there and she made everything easy. Melinda has a great personality and is very good at her job, I would recommend anyone looking for a car to go to her first. She also served us lunch while she drove the car to a gas station and filled it up for us. I cannot say enough about the way Melinda treated us and I will definitely do business with her again.

samkiwan2013

Jan 11, 2013

Very Staisfied with the help and assistance I received from everyone in the dealership. I hope this is the begining of a good and lasting relationship.

KCAutoBuyer

Jan 3, 2013

The sales and service teams at Aristocrat have consistently treated me as if I were someone in their family. It is refreshing to find a dealership where the culture is centered upon doing the right thing for the customer rather than doing the best thing for the dealer.

dmbkc816

Jan 1, 2013

The most 'painless' car purchasing experience ever! Chris was extremely helpful in explaining all the wonderful features of our new car, even when I had o return to the showroom because I couldn't remember something. Everyone we met was so friendly. This is our first car from Aristocrat but certainly won't be our last!!

jf

Dec 24, 2012

After speaking with a rep the otherday and telling me he would look into this matter, I notice this vehicle is still posted as available after being told there was a deposit.

Baturner8

Dec 15, 2012

This was the best experience buying a car that I have had so far and this was the 19th car I've purchased. Bob went so far above and beyond the normal duty of his job to make this a great experience.

CraigCooper

Dec 15, 2012

Long relationship with Tony Akbarnia, Aristocrat and the service dept. Very pleased with Tony (Sales), Dan (Porsche), Mark( delivery), Stan (sevice runner), Todd (Porsche service).

john doe

Dec 14, 2012

This SL550 has been advertised for more than a month. Still no photos. Went to look at SL550, still sitting in service, full of dirt and dust. Drove an hour to find vehicle had a deposit. Spoke with saleman 3 hours earlier snd was told come in for a test drive. What a waste of time. If you have time and money to waste worth the drive.

jsandman

Dec 11, 2012

John and Nathan were great. I came in looking for a Jag but was introduced to our Range Rover Sport. Nathan and John both did a great job of giving me the attention, the space to make a decision and the information I needed to learn more about the car, Range Rover as a manufacturer and Aristocrat as a dealer. Joe Sirna helped us finalize a great deal that we were very pleased with. I highly recommend John, Nathan, Joe AND Aristocrat!

robatalla

Dec 2, 2012

The salesperson, John Shelton, was very knowledgeable, and took the time to listen and understand what I wanted. He discussed various options that I didn't think of prior to my visit that allowed me to get the car, price, and value that I wanted. The process was efficient and easy. Two thumbs up!

Brian Britton

Nov 21, 2012

I have been purchasing car from Aristocrat for years so these people are my friends but not withstanding that my experience was fabulous. I just purchased my dream car a Porsche 911 Dan and Rich have nurtured me through the process over the years to finally get to this point. To say they know me is an understatement, Dan just knew when it was time for me to make this move and made it the best experience possible. Making any major purchase can be emotional for the best of us and these guys understand such that I didn't walk away from the experience and say "what have I done" it feels right and they make sure you are happy.

bryan.barton.96387

Nov 1, 2012

Best car buying experience yet! Painless, friendly and willing to do what they can to help. Liked how they brought the car into the showroom floor and showed me everything about the car. Was also pleased that they didn't care if it was 5 minutes till close to still allow a test drive. I will be recommending my friends and co-workers!

bgrams

Oct 30, 2012

We just leased our second Range Rover from Aristocrat this weekend. We were so impressed (for the second time in 5 months) with the level of attention and superior service we received from this team. John, Joe, Charles and Cheryl were all exceptional. We would not consider purchasing or leasing another car from anyone else in Kansas City at this point. Thanks for making our new car experience so easy.

LMD888

Oct 24, 2012

I purchased my first range rover at Aristocrat motors from Joe Lemberger this September. I had the best car experiences ever at Land Rover Merriam. My sales representative, Joe Lemberger and also all of the people that I interacted with at the store went above and beyond to make sure that all of my needs were met. Joe spent a considerable amount of time with me educating me on my new car and answering all of the questions and concerns that I had. At no time did I feel pressured or rushed and really felt that he took the extra time to make sure I was completely satisfied with everything. I would highly recommend Joe to all of my family and friends

LMDMD

Oct 23, 2012

I purchased my first range rover at Aristocrat motors from Joe Lemberger this September. I had the best car experiences ever at Land Rover Merriam. My sales representative, Joe Lemberger and also all of the people that I interacted with at the store went above and beyond to make sure that all of my needs were met. Joe spent a considerable amount of time with me educating me on my new car and answering all of the questions and concerns that I had. At no time did I feel pressured or rushed and really felt that he took the extra time to make sure I was completely satisfied with everything. I would highly recommend Joe to all of my family and friends

dmckenzie

Oct 2, 2012

Great experience, John and Joe and the rest of the crew were a pleasure to deal with. I will be coming back to Aristocrat again in the future!

Kstalder

Aug 22, 2012

Had a great experience with Brad Barrett and Aristocrat. Didn't have exactly what we were looking for but Brad showed dilignece and patients. He listened and eventually customized a solution that worked for all. First MB we bought but Brad treated us as though we were a long time Customer.KUDOS!

estdung

Aug 7, 2012

The moment I stepped into the dealership, I knew this would be a pleasant experience. I really appreciate the treatment that I received at Aristocrat.

Shanikque

Aug 4, 2012

I recently purchased a C300 Mercedes with the assistance from Mr Brad Barrett. He was an exceptional sales representative from Aristocrat Motors. From the time I walked through the door I was politely greated with respect and was given the opportunity to test driven multiple vehicles to ensure I was satisfied with my purchase. Mr. Brad Barrett was paticient and explained the entire process of buying a Mercedes. Since purchasing my vehicle Mr Barrett has called to check up on my satisfaction multiple times. I would recommend Aristocrat Motors to anyone. Mr Brad Barrett has been the best sales person I have ever had the opportunity to work with. He cares about about the individual not just selling you a vehicle.

NikW123

Jul 17, 2012

I purchased my first Range Rover, the Evoque. This was a very positive buying experience. The staff were very courteous and friendly. I will definitely purchase another vehicle from Aristocrat Motors.

Lexus ES

Jul 15, 2012

The personnel at the parts department are lazy and do not want to be bothered by customers trying to buy parts. They have an answering machine telling one to leave a message and then do not return the call. I have had to buy a new Lexus after owning mercedes since 1980.

Respect4Clients

Jul 7, 2012

We test drove a used vehicle and the salesman said he would check on our questions and give us a call. We had the money to buy that day. We waited and waited and he never called us back. We called back over 3 weeks later, talked to a different person and asked if the car was still available, which it was, explaining we were never called back. He said ok, he'd check with our salesman and we'd hear from them. Nothing, so we continued looking elsewhere - VERY UNIMPRESSED with this dealer. Weeks later we received an email from car gurus that we had signed up with for notifications, that the car was marked down $1000. Then the following week we received another email from car gurus that it was marked down again. So once again WE contacted Aristocrat, and still the original questions we had asked the salesman had not been answered. We were stuck with the same salesman who: 1)quoted us the wrong tax rate for our purchase - more of course 2) tried to get us to give him a $2000 credit card payment by phone to hold the car until the following day 3)said he had to have a fax of our driver's licenses to draw up the paperwork 4)said "that's how we do things at a high end luxury car dealership" We came in casually dressed (it was 100 degrees outside) but are both college educated professionals who live in Leawood. Why weren't we treated with respect by the sales staff? Do you have to be buying a new car to get treated well there? We looked at cars at 6 other dealerships in our search for the specific car we wanted. Every single one of the other dealerships treated us better than Aristocrat. The only good thing was the woman who did all the paperwork. She was friendly, efficient, and seemed to genuinely care about people.

ryanmcq

Jul 4, 2012

Mike and Dan were very courteous, knowledgable, and professional. From my first visit to post-sales experience they were honest and straight-forward. We will continue to recommend our friends and family to Aristocrat.

Mercedes Enthusiast

Jun 30, 2012

I was delighted to find the car I wanted through Cars.Com and just as happy it was at Aristocrat Motors. I've purchased from Aristocrat in the past and thoroughly appreciated the fine service and quality products. No high pressure, just a friendly and knowledgeable sales staff. Aristocrat will always be my first choice for purchases and service.

scotthinz

Jun 27, 2012

Purchased a new Range Rover 6-23-12. The salesman, Tony Akbarnia, worked past closing time to get a deal done that met our expectations. Also went above and beyond to make sure we were taken care of that day and early the next week. Would highly recommend Tony and this dealership to others.

lovesporsches

May 15, 2012

I was treated with very little respect. I went in to test drive a car. They were looking at my trade (911 Porsche) and they left finger prints and smudges all over the car and scuffs on the door sills.

schnurrs

Apr 17, 2012

Not only Bob, but the entire staff was superb. I found the car online as I was coming in from out of town. They picked me up at the train station, and when i arrived to the dealership, it seemed as if the entire place knew i was coming. Paperwork was ready to go when arrived, and the car was spit-shined from top to bottom, inside and out. I was in and out of there in about an hour, from start to finish, for the full process of buying and financing the car. I recommend to anyone looking for a Land Rover, this dealership is top-notch and a must see by all.

e320cdi

Apr 4, 2012

I had a great experience dealing with Brad at Aristocrat. I bought a 2006 e320 sight unseen from the internet. When the car was delivered, it was just as it had been described. I am well pleased.

quadzilla200

Mar 30, 2012

Brad provided excellent customer service from the beginning of the sales process through the end. I bought a used Dodge Challenger which is not a car nor brand that Aristocrat sells on a regular basis. However, Brad was very easy to work with and did research that I asked of him about the car's past. The negotiation process was basically done over the phone, but went very smoothly. The delivery and finalization of the paperwork went very well also. The car had a full tank of gas and had been waxed. I had an issue with the new tires Aristocrat had put on being out of balance, and I was able to return to the dealership at no cost and have them correct the issue.

whiteco

Mar 28, 2012

Gene was as professional as he has always been. We have bought every car from him for a number of years. He worked hard to get the best on our trade in...and got the new car delivered to me the same day. It was excellent service from top to bottom.

Pmojaverian

Mar 21, 2012

I was very satisfied with my recent purchaes of 2008/C-300 Mercedes from Aristocrat dealership. All staff including Chris Norman (sales rep.), Charles Mussorici (finance manager), and the car delivery person conducted business in a very professional and curtious manner. The car was in very good shape and they fulfilled all their promises related to this transaction. I will recommend them to others without reservation!!!!Paul Mojaverian,

Steve Lanard

Mar 13, 2012

Once again, another outstanding experience with the very best representatives of the finest vehicle showroom in the midwest. My thanks to Chuck O'brien, Joe Lemberger, Ami Gullet, Cheryl Law and of course Marion Battaglia who makes it all possible. Perfect!

trukansan

Mar 7, 2012

They definately went out of their way to make the experience a pleasant one even when issues came up that were out of our hands.

pwolff

Mar 2, 2012

This is the second car I have purchased from this dealership. Since these are high end cars I expect a dealership that is way above average in customer service. As a woman I expect to be treated seriously and respectfully. Rick and Mark Belton did an excellent job of working with me on the purchase and the deal. I appreciated Rick taking me to the service department and introducing me to the Service Manager so I will know where to go and who to call. The only negative experience occurred during the operation orientation performed by another man. I purchased a Porsche Boxster S and during the orientation, he kept calling me "Grandma" which not even my grandchildren call me that. It was very irritating and I regret I didn't call him on it. Very bad taste. Having said that, I still rate the experience with everyone else to be excellent and am very happy with my new car.

Don Lennard

Feb 21, 2012

Brought in Porsche on an airbag default issue. Car was CPO and issue shoudl have been covered by warranty. I guess in an effort to shield the manufacturer from the cost they invented some stoy about my CD cases causing the fault, which was BS since the fault occurred before I even bright these CD's into the car. Handled horribl-made a sale, but not a customer.

mbman101

Feb 17, 2012

Steve is one of the longest tenured salesman in Pre-Owned sales at Aristocrat even though he is just in his early 30's. It's very nice to come back and buy from the same dealer and work with the same person. This is the third car my family has purchased from Steve and my expectations have been exceeded everytime. I HIGHLY recommend asking for him if you are thinking about purchasing from Aristocrat. It is not a high pressure environment at all and they aren't big with the back and forth negotiating that many dealerships practice. If any of my cars ever need service, Steve also makes sure I have a car to drive which speaks volumes about how his service does NOT end with the sale. I will be a customer of Aristocrat for life because of people like him and regularly refer friends and family as well. Take my advice and ask for him if you find yourself looking at Aristocrat. You will be pleasantly surprised. I used to hate having to look for cars and the whole experience, and I can honestly say he has changed my outlook back to enjoying the process.

vsr2667

Feb 10, 2012

Brad to very good care of me and I would highly reconmmed him and this dealership to anyone that asked and i am looking forward to to buisness with him again.Thanks

kgran

Feb 9, 2012

We bought a 2012 Range Rover from Aristocat recently and it was the BEST car buying experience we've ever had! Chuck and his staff were extremely helpful, professional and courteous with every step in the process. Their beautiful showroom gave us a hint of what impeccable service we would receive. Pricing was very competitive, paperwork process extremely smooth, and we got a full tutorial from a gentleman who explained everything about our new car! Really helpful! This dealership is a First Class operation and knows how to treat their customers well! They blow away other dealers with their customer service. We'll definitely buy our next car from Aristocrat.

chenryjr

Feb 7, 2012

I recently bought a new 350ML series from Aristocrat. My primary contact and lead sales person was Micaela. It's clear that the integrated team approach is emphasized. Micaela was very helpful, and responsive. I had done some research on the vehicle and was able to get answers to questions while at the dealership and via email afterwards. I felt no pressure from anyone at Aristocrat. They were all well informed and provided me with any information I needed without bombarding me with needless trivia. Very straight forward approach. I didn't have to haggle about price or trade in value. I'm very pleased with the new car and especially the way I was treated at Aristocrat. I look forward to a continuesd relationship.

jxm96

Feb 6, 2012

Aristocrat Motors is an icon in Kansas City. They are a class act giving every attention to detail and customer service . I also worked with Chris Norman who helped educate me which enabled me to make a well informed decision about a car. I am enjoying my new MB so much I don't mind sitting in traffic!

Michelleahill1965

Feb 6, 2012

Great experience Joe was very knowledgeable, and fair. I absolutely love my car and gt rave reviews from everyone. Thank you Joe Lemberger and Aristocrat Motors for a wonderful experience.

longevite

Feb 3, 2012

This is my second purchase from Aristocrat Motors. I live in Missouri but I come to Kansas to make my purchase because of the high quality customer service. They are second to none. When the time comes I am looking forward to making my next purchase at Aristocrat Motors. Thank you Tony, Brian, Derick, Amy, Cheryl and Dani.

jdran1212

Jan 18, 2012

Although I had to wait 3 months for my new vehicle to arrive, the beautiful result and great sales assistance made it well worth the wait. Thanks, Joe!!

jmartiny80

Jan 15, 2012

Definately an experience that exceeded my expectations. Salesman was very informative about the vehicle, direct and to the point with questions, honest, and genuine. The Sales Manager was very helpful and accomodating in reviewing different purchase options, Delivery Coordinator was pleasant and not pushy with accessories, and the Finance Manager was great, no haggling!

roberteelliott

Jan 3, 2012

Rich was a real pleasure to work with, great knowledgeable about the vehicle and the market. The purchase experience was more like buying a car from someone you had known for a long time.

toolmaniac63

Jan 1, 2012

Enjoyable sales experience. Test drive is what sold the vehicle. On price an offer was made and accepted. Questions were answered and additional information/literature provided when requested. Wait to see how reliability and service of the vehicle are long term.

Nina Swigart

Dec 23, 2011

Ihad been looking for cars at dealerships closer to my home but when I came to Aristocrat the salesman was so helpful and informative I ended up buying here even though I live south of Kansas city and on the Missouriside

eguier

Dec 21, 2011

Rich was excellent in product knowledge and customer service/friendliness. This is second new car we have purchased with him and have also purchased a used car for our daughter and son-in-law. He was just as great on the used purchase as the new which tells alot about character. He has proven himself to be of high integrity in business.My experiences in Porche service with Todd has always been very efficient as well as compliant. Clinton in Mercedes service has been outstanding at guiding us through all required services to ensure vehicle maintained and warranty maximized.We have loved our cars and would highly recommend anyone to Aristocrat motors.The only problem we have ever run in to in the past has been oversell of extended warranty and care packages, which is not managed by sales people but by finance.

Hemingway

Dec 5, 2011

Bought a low mileage one owner car from Aristocrat and the experience was perfect. Honest and very efficient. Markus made the experience a pleasure. Would buy again from them. Car was delivered to Michigan in immaculate condition.

Jong348

Dec 1, 2011

This was my second purchase this year and everything was perfect! The 2009 LR3 had the certification performed and was detailed and ready to go. Finance was an easy process and Ami had everything organized for efficiency. Cheryl discussed all of our options and had a cargo mat installed while we were there along with discussing our upcoming tint options and pricing. Would recommend to anyone looking for a new or used vehicle!

peggy torno

Oct 7, 2011

Brian is very knowledgable of the products and how to explain the functions. Kind, pleasant, and very helpful. He was patient and took the time to understand what I wanted. He worked up each of the offers and helped me achieve my goals while getting me into the perfect car for me. He went over all features of the car and did his absolute best to ensure that I knew all about my car and how to operate it. Ami was professional and well versed in finance. Put together the best finance package to meet my needs. Cheryl was very helpful about the accessories I wanted, prompt, and professional.All three persons were very friendly and made me want to become a customer of Aristocarat Motors. No one applied any type of pressure. I really enjoyed them and I love the dealership because of them.I LOVE my car!Peggy Torno

dennis11990

Oct 4, 2011

We were in the market for a replacement two door coupe and the Mercedes C250 was what we wanted. Aristocrat Motors and Chris Norman and the rest of the team did a wonderful job to put our deal together. I would work this group again on the next purchase.

elainelane

Sep 22, 2011

This dealership extremely professional, friendly, and a pleasure to deal with! The high-quality of the cars is matched only by the fabulous of service.

Silverado2004

Sep 17, 2011

We received commendable assistance in selection and lease of car. .salesperson chris norman was knowledgeable and professional.we would return to aristocrat mototrs for future car needs.staff courteous and efficient

justcln

Sep 1, 2011

My experience at Aristocrat Motors was an excellent experience. Jayne was most helpful in finding the right car for me and Kurt was very generous in woking out the right deal in order for me to buy the car.

traumaqueen11

Aug 8, 2011

I have a 2004 Jaguar X-type that I did not purchase from Aristocrat; but had it serviced there numerous times for maintenance. I can only say the service department treated great every time I went there. I have had to have towing after an accident and they took care of everything to ge me back on the road again. At first I had John for service then it changed to Chris and I cannot say enough nice things about both of them. They are efficent and caring about you and your car. I loved the service department so much I just bought a new 2011 Jaguar XF from Aristiocrat. I called Chris to tell him I was looking for a new car and he arranged for my old friend John to sell it to me which I had lost track him when he left the service depatment. I had looked at other cars at other car dealers and was undecided on what car I wanted, but when I came to Aristocrat it felt like family.

powergenic

Jul 26, 2011

Sales staffs were knowlegable and very friendly. I certainly would recommend Aristocrat to my friends. A couple of functional issues were found in the car I purchased. These were reported to Bob and he replied promptly with promise to fix issues as soon as possible. I like his prompt answer to my questions and committment to fix them soon. I hope his promise is kept as he promised.

sanleek

Jul 2, 2011

My husband and I recently purchased our third Porsche from Dan Shearman in the new car sales department . He provided exceptional and thorough service to us from the ordering to the delivery of our beautiful new car. He was patient in answering any questions we had and he did not hesitate to respond quickly to all questions that occurred to us during the process. He has a sincere smile on his face and a friendly and welcoming disposition. He guided us through the process of financial considerations with Chuck M. to delivery of the new Cayenne with Rich. Chuck was very friendly and very careful to make sure that the transaction ran smoothly and effortlessly. He was prepared and it took no time to finish that part of the process. Dan then introduced us to Rich who was also a complete professional in the way he described ( patiently) every gadget and working mechanism in the car. He and Bill worked overtime to make sure the Blue Tooth technology (which we were not experienced in) worked correctly before we left the center. He gave us Porsche trinkets to take home and said to call him personally if we had questions regarding any operation of the car. The car left the lot in complete and utter perfection. This is the best sales department we have ever experienced and we will not hesitate to return again should the need arise. Through the years we have purchased many cars and most from Aristocrat, not because they have the best cars, which they do, but because of the sales staff as well as the service provided by Todd Hurlbert and others, after the sale which can best be described as A-1. Best, Sandra Krisztal

Buffalo7

Apr 27, 2011

We have been customers of Aristocrat since 1997 and have had consistently good service and sales experiences. Aristocrat stands behind their products and their statements- the sales experience is one in which you make an informed decision based on accurate and knowledgeable advice.We recently took delivery of a 2011 Cayenne, from making the decision to taking delivery it was a postive and pleasant experinece. Service is outstanding and professional and management is involved to ensure everyone is on the same page.We are fortunate to have a dealer of Aristocrats caliber in KC.Bill and Mary C.Leawood

dhartman1

Apr 2, 2011

I had a very plesant experience at this dealership, after shopping at some of the domestic dealers and not being taken seriously, because I was a female shopping without my husband, they really did not want to deal with me. So I give a very good rating to this dealership, and I love my Mercedes

Dominiqu

Apr 2, 2011

The people we meet were very professional in every phase of our dealings. It was a pleasure to deal with someone who made you trust them and feel their sincerilty.They seem knowledgable and eager to do what ever was necessary to accodiate you.I feel I received a quality product for a reasonable price with a company that was honest and trustworthy.

garlick7

Apr 2, 2011

We bought a new Mercedes ML-350 and traded in our Land Rover. A great experience from sales, service, and financing staff. Everyone was friendly and helpful. The salesman (Jessie Little) was very knowledgable about the vehicles and paid exceptional attention to detail during the transfer of our vehicles.

rickking

Mar 31, 2011

Tony,gave me all the past info about the cars history 2009 Chevy Z06 ,information on extended warranty that made the final decsision to buy, he was very easy to work with. I would recomend this dealership to my friends, family and anyone I know personnally that is looking to buy.

Slastick

Mar 31, 2011

Outstanding in every aspect! The staff at every level did their utmost to insure my satisfaction and comfort through out the process. I highly recommend giving Aristocrat an opportunity to meet your new vehicle needs................................

BNAEYMI

Mar 26, 2011

It was one the best experience I had in my entire life purchasing many cars and visiting many other dealers. Aristocrat by far stands real tall, I will recommend and will be you advocate. Keep up the good work and looking forward for long long relationship.Brad Naeymi MBA

ScottG

Feb 21, 2004

Since 1998 have bought two new Mercedes-Benz vehicles from Markus (E320 sedan and ML350 Inspiration Edition), and Hans has been service writer on both. Great attention to detail in service. M-B loaners and Saturday service hours. Great treatment from sales. Putting no pressure on you to buy, Markus answers every question, leaves you alone to consider your purchase, and then helps (not forces) you to buy the car (you wouldn't be there if you didn't want to buy a car, right?). The F&I guy offered to finance through my bank at a lower rate (5% down from 5.25% in December 2003) than I could get because of his volume - unbelievable! They treat you like you spent a ton of money at their dealership - what a novel concept! They treat you like they are competing for your business - outrageous! They sell a great product at a fair price (I know where I can get a business suit for $300; I'm just not interested in wearing a $300 business suit), then they back it up with outstanding service. This even through a change in ownership. That's the kind of business model that breeds customer loyalty. Keep up the good work, Aristocrat.

Ten

Oct 11, 2003

Rating is for Service Department.<br>Air Conditioning InterCooler sprung a leak while I was traveling across the United States last summer in my 2003 E-500. Called ahead to the next dealer (Aristocrat Motors) explained my problem. They ordered the intercooler in advance. Received a MB loaner car for the two days it required to make the repairs.<br>The service and workmanship could not have been better. Remember this is to a customer who is just passing through and will not be a repeat customer.....speaks highly of the dealership.