Used Cars for Sale at Atlantic Toyota in Lynn, MA

Lucy Goad

Sep 22, 2021

Took my car to other Toyota because a strange noise in the back. They couldn’t figure it out and were trying to convince me to do other services to up sale. Brought to Atlantic Toyota and they fixed in 5 minutes. They were very professional, fast and knowledgeable. They just got a new costumer for sure.

Joe

Sep 17, 2021

As others on the comments recently have stated, I would also not recommend Atlantic Toyota to bring your car for service. There are a few issues. The most important one is that I brought my car 9 months ago to this location, after I received a warranty extension from Toyota because of a peeling paint problem, so that a claim could be filed and then repainted in a reasonable time. When I brought it in they told me the wait time was about 6 months to be painted once the claim was approved, which shocked me, but I said if that's the best you can do I understand. I then called every single month to see if: 1) I was approved 2) if I was on some type of list where I could see my place in line. Neither of these were ever provided, they said they did not have any way to document the waiting list and that I had to just wait for them to call. Finally, fast forward 9 months, on my usual monthly call; I said, you guys clearly cannot handle this is there another Toyota I can go to that does painting; I will go anywhere. They suggested the Toyota in Woburn, which I have now visited this week and already been approved for painting next week. The fact that Atlantic Toyota, knows it's inability to get these claims completed and did not take the self initiative to send me to an appropriate location that could handle my issue until I personally asked; especially after all my numerous phone calls, is honestly despicable. I should have found someplace sooner, but I honestly thought they had my best intentions and were trying to get my car painted and figured all other waits would be similarly long; I was clearly wrong on all counts. -Also, after a few visits just for general services, I just do not trust them to find real problems. The service department last time I was there told me it would be $200 to diagnose why my tire sensor light was on; while another toyota after the general inspection that comes with an oil change told me on the spot that both my rear tire sensors have malfunctioned and need to be replaced (no diagnostic needed to figure that out). All in all I would avoid this place for anything concerning upkeep of your vehicle.

A

Aug 3, 2021

On 8/2/2021 at 3pm I had an appointment for my 12 month toyota care maintenance plan which was supposed to include "Inspect and adjust all fluid types" rotate tires, replace engine oil & filter, multi point vehicle inspection. After waiting one hour they told me my car was all set. I went to my car, opened the hood & see that the coolant is still below the low level. Clearly they did not inspect/adjust all fluid types. I went back in & told them about it. If I didn't check this, I would be driving away with low level coolant which can damage the engine & more. Very disappointed. Also, they always leave this bag in the car, not sure what they use it for but they should clean up their trash before handing back my car. Disgusting. Train your employee better! I wonder if they even replaced the oil filter, I should check that too.

Sharon Kalagher

Aug 13, 2021

I would not recommend this dealership for service. We have purchased 3 cars here, and likely will take our business elsewhere next time mostly due to our experience with the service department and inexperienced mechanics. We have had a few not so great experiences with them, but this last one is the reason why I am writing. We leased a 2020 Sienna, that now rains on the inside when it's raining outside. This is unacceptable. I have videos and pictures, yet the people answering the phone in the service department are dismissive about the problem explaining that they "couldn't figure it out because when they poured water on the car, it didn't leak." (Funny how Ira Toyota of Danvers has already figured out the problem in one day and are already fixing it.) This just shows you how unprofessional their mechanics are. They didn't want to fix the problem. I also called back to make another appointment after I took my unfixed car home, it rained again, followed by more rain inside my car. When I called someone was supposed to call me back, they didn't, I had to call again the next day. Then they didn't even schedule the appointment, I know this because I didn't get the alert regarding an appointment. Your dismissive attitude and inability to problem solve is the reason why I will never go back to Atlantic Toyota for sales or service again. No need to apologize, because people only seem to care once there is a comment shared publicly on Google. Try caring when the customer is at the dealership or on the phone.

Christine Riley

Jul 28, 2021

This is a long overdue RAVE review of Atlantic Toyota and primarily Abner Duarte, the sales rep who sold me my Prius Prime. Abner is the absolute best - as a first time car buyer, I was super nervous. He was incredibly helpful, transparent, and friendly! Half a year later (today!) I got a happy birthday note from him. Really exceptional client service!!! THANKS ABNER!