Used Cars for Sale at Auburn Chrysler Dodge Jeep Ram in Auburn, CA

M Roland

Jun 20, 2016

I have been very dissatisfied with the service department of Auburn Chrysler Dodge Jeep Ram for years and have found other means for repairs and service for my Jeep. Having recently purchased a newer Jeep at another dealership in town I was now faced with having to use Auburn Jeep again since the vehicle is still under warranty. What an awesome surprise that Lili Steele has joined the service dept. I worked with her for years when she was at another dealership to service our fleet vehicles. I now feel comfortable in her ability to insure my vehicle needs are met.

Charlene M

Jun 18, 2016

We would like to compliment Brian Evans for his great customer service and how quickly we were able to get our service complete and a quality job.

Hellcat Bruce

Jun 2, 2016

I started my journey to be a Charger Hellcat owner in Dec 2014 when I made a call to Tom Holst of Auburn Dodge. I knew and was told that it would be a long shot, but Tom was willing to work with me through the process. Three orders and 18 months and I am the very proud owner of a 2106 TorRed Dodge Charger Hellcat. This car brought tears to my eyes when I saw it. Tom and Auburn Dodge could have laughed at me like several other Dodge dealers did, but he hung in there and kept at it. I love my new Hellcat and will be back for service. It truly only took a few hours to sign all the paper work, pop a bottle of Champagne and drive home with a big smile on my face. Never a bit of pressure and they did everything they said they would do. Can't say enough about the positive experience I had.

Jay Launer

Jun 1, 2016

The repair process was executed in a timely and accurate manner. Brian is thorough and and insured that I was properly informed throughout the service. It's a relief to have found such a trustworthy service center.

Dan Dually

May 22, 2016

I purchased my diesel truck from this dealer new in 2004. I have exclusively relied on the service department for my vehicle's minimal maintenance requirements since then. My service scheduling needs have always been reasonably accommodated. Pricing is especially fair when promptness and quality is considered. Service Advisor, Brian Evans, is competent and always congenial.

Sandy ... new car owner

May 5, 2016

Last week we purchased a Jeep Cherokee and were very pleased to have Jennifer Patton as our sales person. She was extremely knowledgeable , professional, and just a great person to work with through the process. Was great at explaining how everything worked inside the car and was not your average pushy salesmen. Would recommend talking to her at the dealership if you are thinking about buying a new car.

Bob Payne

May 1, 2016

I purchased a 2016 RAM 2500 from Auburn Chrysler Dodge Jeep Ram to replace my 2003 Chevy Silverado that just wasn't able to cope with Winter life in the Sierras. This is the second vehicle I have purchased from this dealership in the last year. Just like before, I used the Car Pro VIP program that introduced me this time to Tom Holst. The thing that I love about this dealership is that both buying experiences have started out as two guys sitting down spending the first 20 minutes just talking about cars. I was never "sold" anything and there was never any pressure to take a one time only bargain deal. I arrived with an idea of the model of vehicle I was looking for, the trim level I thought I needed, an idea of what I was going to do with it and a list of features ( must have / don't want / could go either way ). Their staff knows their products inside and out and have been very open about any issues I might encounter with a particular vehicle based on what I had planned to do. When it came time to test drive a vehicle, it was a perfect match - both times! The thing that puts Auburn Chrysler Dodge Jeep Ram far above any other buying experience I've ever had was based on my previous purchase and reinforced this time too. How many "car salesmen" have told you "You know, I could sell you exactly what you said you wanted, but based on our conversation about what you need, lets go down one trim level, then add the features you want. It will save you a lot of money." Wow! That tells me that they have made a business decision to place customer service as the top priority. They are NOT in the business of just "moving metal".

Maxx

Apr 27, 2016

Excellent service work. They found software updates and a roof mounted brakelight assembly not operating. All was replaced in a timely manner. Lilli Steele, service advisor wa on top of her game......................thank you!

dtmdtm

Apr 23, 2016

I went to Auburn Chrysler Dodge Jeep Ram and met with Jason "Otis" Anderson who was fantastic. Otis was so helpful and easy to work with he made buying a Jeep an easy and positive experience. I would recommend Otis without reservation to anyone who's looking for a hassle free car buying experience. We bought a 2016 Jeep and couldn't be happier with our experience at this dealership.Thanks,David M.

Mike

Apr 16, 2016

I wanted to let you know that I brought my Ram in this morning to have 5 recalls and 2 upgrades performed. I must tell you, I was impressed with the Service Department, which in my case, revolved around the efforts of Service Advisor LiLi Steele. The visit was a surprise to me with respect to how I was treated through the efficiency and courtesy of the entire Service Team. Auburn Dodge has changed how I feel about Dealer Service Departments. I give your Team the highest ratings in all aspects of the experience. Please pass my thanks on to your Team starting with Lili. Best regards, Mike

Sherri

Apr 10, 2016

I have dealt with this dealership for many years whether it be for service on my vehicles, advice on best avenue to take with a mechanical issue, recall replacement is smooth with no hassles, coordinating services with local tire shop or vehicle rental, complimentary transportation to work or vehicle rental shop, or to sell them my vehicle-even when I wasn't going to buy my next vehicle from them. After I bought my new vehicle, I took it to their service shop to have it checked out. I trust their judgment and advice, and I have never been disappointed. I began seeking their service as a single mom and it really gave me great peace. Most recently, and the reason I am writing this review, I took my vehicle in for an oil change and I met with Kevin in the Service Dept. While my car was being worked on, they noted a severe issue with my back tires and took me into the service area to show me. Obviously there was an alignment problem I had not been aware of. as metal was showing through the tread. I drive to Sacramento for work every day and this problem kept me from feeling safe to drive any further - I needed two new tires immediately and they coordinated with local tire company (Americas Tire) who got me in and out in 30 minutes so I wouldn't miss an appointment. I'd say that was above and beyond a normal service call! Auburn Dodge always comes through! Thank you!

den-dodge6

Mar 26, 2016

Brian Evans was the service representative. I deal with him when ever I need something done to my truck. He does everything he can to see that it's done to my satisfaction

Phil

Mar 23, 2016

I had some warranty work done on my vehicle and was pleased with the experience. I dealt with James "Jimmy" Helling in the service department. He kept me informed and was pleasant to deal with. I will definitely take my vehicle back should any issues arise in the future.

briang9480

Mar 18, 2016

James Helling was the service representative and he kept me inform of all the task the service department was conducting to identify the cause of a water leak in all the foot compartments of my Jeep Cherokee. It was not the sunroof but the plastic liners for the wheels arches. The carpet were sanitized and dried. James communicated with Chysler for new carpets to replace the existing carpets that are now on order. A rental car was provided for 5 days while the car leak was investigated and the carpet dried before being reinstalled.

aubres

Mar 9, 2016

Efficient, courteous and knowledgeable service from James Helling. All the service people I encountered gave excellent customer relations. I started with another associate since James was occupied by another customer.

Cmacjvan

Mar 5, 2016

Service consultant Brian Evans was very helpful in making what started out as a traumatic experience with our Jeep Grand Cherokee into complete satisfaction with the the repairs. He took the time to clearly explain the situation, as well as meeting our needs for a rental vehicle.

Winegrapewill

Feb 17, 2016

Contacted Tom Holst via CarproUSA, got pricing, ordered my exact specifications. Tom kept me informed all the way through the process and delivery was a snap. Could not be more pleased with this car buying experience. These guys are terrific.

Charger Fan

Feb 11, 2016

as usual I was greeted and had my work order written up promptly, brian evans is my point of contact. the van was serviced, oil, tires, etc and I was out the door in no time. the staff in the facility are always smiling and busy. the restrooms are clean and neat. what more can I say until I may need a new vehicle and I will go there for sure as I bought my new van from them too.

mre76

Jan 20, 2016

Great buying experience! I would definitely purchase a future car with the Magnussen family. Markus Becker went above and beyond with his service. He even came in on his day off. There was no hassle and he kept his word!

Jille

Jan 8, 2016

Thanks to Sean Bouthillier and his team for the excellent customer service!

Brian H

Jan 5, 2016

Once again buying from Markus Becker at Magnussen's means I not only got a great deal, but got the care and concern I've come to expect from them. One reason it's worth the drive (for me - over 200 miles) to buy from Markus! Magnussen's will do what it takes to earn AND keep your business. I strongly recommend you pay them a visit - on-line or in-person - if you're in the market for a new Chrysler/Dodge/Jeep/Ram!

happy jeep owner

Dec 31, 2015

Brian Evens my Service Manager has been exceptionally helpful and accommodating when I have brought in my Jeep for repairs and service. He has always delivered it back on time and calls with updates and information during the service. Their is no other Service Manager I would rather work with then with Brian.

Mike

Dec 22, 2015

I've bought a new truck from Magnussen's couple weeks ago. I've shopped around at couple other dealers, but they found me exactly what I was looking for and gave me a good deal. The whole process was stress free w/o high pressure sales techniques. Justin Beyer was helping me with my purchase. He was very helpful and answered all my questions about the truck. I will definitely recommend them!

CC

Dec 17, 2015

Markus Becker was very professional and helpful. Appreciated his help. I do not want my name to be used in any way.

Sampson

Nov 24, 2015

We have owned our Jeep Grand Cherokee for over two years. We find the Service Department at Magnesunsto be exceptional. Brian Evans in particular guarentees an efficient, and positive experience. We would not take our vehicle anywhere else, and we always request Brian to be our guide.Gary Fowler

CFrey

Nov 10, 2015

This was my first time bringing my Jeep Grand Cherokee EcoDiesel to the Auburn Jeep dealership for service. I had a warrantee issue with my jeep that i had taken to multiple jeep dealers to get fixed, yet they never seemed to fix what was wrong. I spoke on the phone with John Delucia and i could immediately tell just from the phone conversation that he really cared about finding the root of the problem and fixing it, while making it as easy and stress free for me as possible. John also made a big effort to make time available as soon as possible, as the issue with my jeep was time sensitive. He was able to schedule an appointment for me 3 days later, which was fantastic. When i met him in person, he was incredibly friendly, knowledgable, and confident that they could resolve the ongoing issues id been having with my suv. He took great care of me, and my car, and he and his team finally fixed all of the issues i had been having. I cant thank John enough for all his help! I will definitely be bringing my car back to him specifically, as i feel confident in him taking care of me and my vehicle. Thanks again for everything John!!Chris

For the love of trucks

Nov 4, 2015

A wonderful Experience with Sean bouthillier! Was very aware of my time crunch and made sure to get me exactly what I wanted in a timely manner!!

tazwife52

Oct 20, 2015

Our visit Auburn Chrysler Dodge Jeep was just supposed to be for a test drive but they were just so great from the first moment we arrived that we felt comfortable enough to buy the Cherokee immediately after driving it. Jennifer Patton is very friendly, professional and knows her products well. She doesn't smother you with sales stress and handled our deal smoothly and efficiently. Thanks to her, we now own the car that best suites our needs. Thank you, Jennifer!

Diesel Wiesel

Oct 18, 2015

Sean Bouthillier my service adviser, an effective communicator did an outstanding job in processing my service request for the repair of my 2006 Dodge Ram 2500 diesel that needed a water pump and belt replaced. All work was done to my satisfaction... A bit pricey though...

Mary Koch

Oct 4, 2015

I was very pleased with the sales person Jeremy Lograsso. He is very knowledgeable on the jeep he showed everything on the in side about the electronics and also the outside .

Coastie73

Sep 30, 2015

After trying two different dealerships I went back on the computer and through the chat system and Magnussen's web located exactly what I was looking for. Called the dealer and verified the vehicle was availability. I was inform it was still available and it would be out front when upon my arrival. I was instructed to ask for Markus Becker. I was greeted upon arrival by Markus and the vehicle was in front as they said it would be. I looked at it and it was exactly what I was looking for and went straight in to negotiate the purchase. I was allowed more than anyone else on my trade in. Markus was exceptional and very professional. After coming into an agreement on price trade in and finance the process really accelerated. I was introduced to BG Gardner and we were done within 30 minutes. BG was also exceptional and knowledgeable with finance and additional warranty programs. It was a very pleasant experience and would highly recommend the Dealership, Sales Staff and Parts Department.

TaraDavis

Sep 28, 2015

Brian is great. He is always very friendly and helpful. Definitely worth asking for him when you take your car in for service as you will get great customer service.

Mbroberg67

Sep 22, 2015

We had a very enjoyable experience. Jennifer was very knowledgeable in the products that she is selling . When we set down to purchase the truck they made it quick and simple

Harley Rider

Sep 18, 2015

Auburn Dodge was the third Dodge Dealership I visited. The first two dealerships were unwilling to deal or have in there inventory the model I wanted. My salesperson was Jennifer Patton. Not only did she find the Ram 2500 pickup I was looking for, she answer every question I had about the pickup. Dealing with Jennifer Patton was personable and fair with no stress. Auburn Dodge gave me a fair deal for my trade-in and purchase price for my new Ram 2500.

SusanPetersen

Sep 9, 2015

Robert Towe was extremely helpful and personable. Loved also hearing how all the staff relate to customers and each other!! All are very caring and wanting to do a wonderful job for whom ever they encounter.

Roger

Sep 1, 2015

John went the extra mile to ensure that everything was checked in order to fix the problem we had with our Jeep Cherokee. He arranged for a rental car so that my wife would have a way to get to work with minimal interruption. We were pleased with John's service. We will ask for John every time.

2011Avenger

Aug 26, 2015

Lets just sum it up. John Delucia is my new car guy. He got me in quick, fixed the problem and quoted me a decent price. I will be dealing only with John Delucia at Auburn Dodge. And I will be back to buy tires soon.

A.Beaird

Aug 22, 2015

My recent experience purchasing a new 2015 Jeep Grand Cherokee Overland 4x4 at Magnussen Jeep in Auburn was by far the most pleasant new car purchasing experience I have ever had. Kevin Hyland is a very knowledgeable, pleasant and no pressure sales consultant. I highly recommend Magunessen Auburn Jeep and Kevin Hyland to anyone purchasing a Jeep vehicle!

Asphalt Guy

Aug 21, 2015

Company car (Jeep Cherokee Sport) needed a software update. Heard of instances where the wait time was about 2 weeks to get an appointment. I got one within days and dealt with John DeLucia. Handled it quickly and efficiently. Friendly and prompt service.

Byrd

Aug 21, 2015

My experience with Magnussens has been consistently high quality. I trust the service I receive and results. The customer service is excellent and friendly, and I always come here for help and support.

Bruce

Jul 30, 2015

It took them an hour and a half tell me my fog light was missing which I told them from the beginning, took another hour and a half to tell me I have a bad ground and they can't finish working on it today, too come back another day, I will never take my vehicle back to Auburn. And I would never recommend taking your vehicle there if their technicians can't figure out a bulbs messing with in the first 10 minutes they have major issues they must have got their degree online:(

backroader

Jul 5, 2015

We were treated with respect, concern about our needs and both Larry and Jason worked with us to get the vehicle and the deal we wanted. It is a pleasure working with them. We did not rate quality of work for more than average as this is a new purchase and hopefully don't need any work for quite some time.

Chuck and Doreen

Jun 30, 2015

This is the 3rd vehicle we have purchased in the last several years from Magnussen's. All of the experiences we have had in the past have been excellent. This latest purchase in June 2015 once again was excellent. After traveling to Reno to look at a used Jeep from a private party and stopping at a local Reno dealer as well as searching on line, we decided since we had such a good experience we would stop by locally in Auburn before heading down hill. We were greeted by Jeremy Lograsso, a young personable guy. We told him what we were looking for and immediately he said "you have got to see this Jeep we recently got in". He drove it down from the above lot, and immediately we saw it was the correct color, and had the 2012 engine. We purchased the vehicle and did not have to hassle with the usual high pressure. We did bring it back to have it detailed and detoxed, and Sean Bouthillier did an excellent job of making sure our expectations were met.

Kenneth D. Smith

Jun 24, 2015

Sean Bouthillier promptly scheduled the date for the oil change on my 2012 Dodge pickup and checked to see if there were any recall items, an gave me the cost for the procedure, and the approximate time to complete it. Everything went as expected and I received my pickup in good condition. I was very pleased with the service.

J. Murphy

Jun 10, 2015

Sean Bouthillier has been so very professional and helpful. Every question answered, service performed on vehicle explained so I can understand it. Very good job. I am very happy with the Service Department and my Service Advisor.

new ram fan

Jun 5, 2015

Magnussen Dodge provided us with an excellent buying experience, our sales associate Jason Anderson really took the time to learn our needs and found the right vehicle for us.

Seaexplore

Jun 4, 2015

My husband found my car on autotrader.com. I contacted the dealer through their online chat feature. All my questions were answered and we went the next day (90+ miles away one way!) to test drive my car. When we got there, everyone greeted us with a "hello" and "how can I help you". I had an appointment with Jennifer Patton to have my husband drive the car. I had already driven a similar one. Jennifer took him on the drive and when they got back, she helped us get a great price and trade in for my old beast. Jennifer is friendly, personable, and knows her stuff. We were in and out in under 2 hours with keys in hand. I would not hesitate to send everyone I know to see Jennifer at Magnussen. Wish it was closer so I could patronize their dealership for my services. Thanks!

Rob

May 28, 2015

2015 Jeep Wrangler Unlimited purchased. No complaints, easy transaction. Markus Becker and Robert Towe were very helpful. No hidden surprises or charges. No big city headaches. Rob, Nevada City, CA.

Kent

May 24, 2015

Brian Evans in the Service Dept. has been a huge help in keeping my 2004 Jeep Rubicon up to snuff. The whole department is very knowledgeable and friendly. Their knowledge of the Jeeps is outstanding. They've done some upgrades as well as general maintenance to mine and I couldn't be happier with the quality of work performed.

Gacobe

May 14, 2015

John Delucia was the service rep who handled my visit. He handled the paperwork quickly and was personable. My car was ready in no time!

GSP Rescue

May 7, 2015

Brian Evans is a knowledgeable service representative. He addressed all my concerns. My vehicle was serviced within the estimated time. There were no mistakes and all my questions were answered. I will definitely return to see Brian for future service needs. Thank you again Brian for your help.

Sharon

Apr 21, 2015

I brought my Jeep Liberty to Magnussens due to a safety recall. This was my first visit to this dealership having recently moved here from the bay area. Sean Bouthillier in the service department was so courteous, friendly and professional. If he is any indication of the type of people who work there, I would definately recommend Magnussens.

Suzie T.

Mar 31, 2015

Recently had a message on my dash to service my transmission. I popped in and on two different occasions John Delucia and Robert Towe came out to the Jeep and checked to see if there was a code for a problem. There wasn't but on the second go around, there was an update for the computer, so Robert scheduled an appt. quick and painless! Super service, nice atmosphere. Not the "typical" car dealership feel! I never feel like they are too busy to take care of my concerns. Highly recommend them! Thanks, Suzie T.

BigRed1

Mar 18, 2015

I came in with a relatively minor warranty issue. Service advisor John DeLucia took immediate ownership of the problem and it was fixed with zero hassle. During that repair, they discovered a more serious problem and again, took care of it! Great Service!

lucretianeill

Feb 28, 2015

I have had only good experiences with Auburn Chrysler Dodge (formerly Magnussen's Chrysler Dodge). I have and bought three Chrysler 300 and a Dodge over the last 20 years from Magnussen's and had them all serviced there.Brian tried his best to get my car serviced as quickly as possible while I waited.

Satisfied!

Feb 17, 2015

Being a single woman I absolutely hate the idea of car shopping. I had met with a few other dealers and brought my boy friend along just in case I needed his advise or expertise. Even though I told them I was buying the car, they totally left me out of conversations and focused on him. I then decided to contact Magnussen on line to try and alleviate some of the hassel. Marcus answered my email right away, gave me the information that I sought and we set up a time to meet. I took my boyfriend along, but ended up not needing him at all! What a relief! The process was flawless, and I fell in love with the car I had went to see. I was so relieved when there were no hidden costs, no beating around the bush, and no pressure. Marcus and the car sold themselves!! Thank you Magnussen, and Marcus for making my experience a good memory. I have already sang your praises and hopefully sent you more customers!

Kong

Feb 13, 2015

Sean Bouthillier is an excellent person to work with. Good quality work and he keeps you well informed of the status when you need repairs. I feel confidant that when they work on your vehicle you will go home happy.

RTannahill

Jan 25, 2015

Brian Evans was very attentive in letting me know what was required to recertify my truck for the warranty and in helping me complete the SMOG check. Thanks!

Kenneth Smith

Jan 21, 2015

John Delucia was upfront and honest and answered all my questions about recalls and service, My truck was serviced on time as he promised. the facilities are clean and refreshments were available .

Randy

Jan 16, 2015

Had service work done here, Sean Bouthillier in the service department was great from beginning to end. We talked on the phone first, he ordered the replacement part, kept me informed on the progress of delivery of the part, then called and scheduled an appointment that was convenient for me. I also purchased my 2014 Ram 3500 from them and they are great to deal with in all departments and can definitely service what they sell.

Ralynns

Jan 16, 2015

I recently had the regular service done on my truck. John Delucia is my service person and I want to say he is great at his job. He makes sure I am happy with the work done and is finished in good time. I will continue to do business with Magnussens as I have for several years. Great job guys and thanks to John for work well done. Linda Davidson Penn Valley, California

Elizabeth

Jan 8, 2015

So we bought a used car and with a week started hearing a concerning noise I'm 9 months pregnant and need a reliable vehicle. I called and spoke with John Delucia he said bring it in and we'll take care of it! We had to leave it over night because they needed to order a part but they were extremely friendly and helpful. Turns out it was the back breaks and they replaced them at no charge. We drove home and no noise! About 4 days later the noise came back and I was back on the phone with John Delucia and he took care of it again at no charge to us. I was so please at the extra lengths they went to, to ease my pregnant mind and send me on my way in a safe vehicle for my expecting bundle of joy!

tstone

Jan 5, 2015

I had a check engine light come on the day before a long road trip. I called Brian Evans and he worked me in that day to be sure that I was taken care of before our trip. I appreciated getting taken care of that day, the day after Christmas which was a busy day.

CForman

Dec 31, 2014

Dealerships can be hit or miss... Magnussens Dodge is doing it right! Service department is quick on the fix and great communicators!!! The mechanics did clean work and quality repairs...

bdlewis1016

Dec 19, 2014

A heartfelt thank you to Kevin Hyland and Brandon Gallawa for making the purchase of our new Jeep Grand Cherokee so effortless! Of all the dealerships we visited (and there were so many), we are so happy we traveled the 60 miles from our home in Shingle Springs to your dealership in Auburn, CA. Well worth the drive! Best customer service....ever!

Jeffery Lagges

Dec 15, 2014

Like to thank Sean Bouthillier for finally making sure my transmission was properly adjusted. After 3 trips to other dealers. It's now fixed right!

Steveyos

Dec 13, 2014

I had challenging credit but Tom Holst and BG made the deal work and I am very pleased with the deal I got on a used Wrangler. Tom had everything ready prior to my arrival since I was from out of town and the whole process was very easy.

shaunakilty

Dec 8, 2014

I was looking for a Ram 1500 and had contacted multiple dealers for pricing. This dealership had come the closest to the price I found in Idaho and I was willing to pay the (fairly small) difference in order to save myself the trip from Nevada to Idaho. Kevin Hyland had sent over info on a 2015 Ram and agreed to a price on that over the phone. I had decided to go with a 2014 instead and they did a dealer trade to get the 2014 in the color I wanted. I was going to go with my own financing in Nevada and Kevin refused to provide my lender with an unsigned purchase order or guarantee of title (neither of which would have committed either the dealership or myself until we actually made the deal) and instead just told me that his financing would beat the rates of my lender (mine was 2.79% and theirs was 3.99% btw). When we got down to the dealership, Kevin was rude, very passive aggressive, and showed us the 2014 that did not have the same options as I had wanted initially, like the rear axle ratio. Kevin said this was my fault as a consumer (to be fair, he had sent over the info sheet on the 2014). We made an offer on the 2015 instead, since it had the options I wanted, and Kevin wouldn't honor the amount he had agreed to previously. We ended up leaving very dissatisfied with Kevin's sarcastic blessing and I will never return to this dealership. I ended up buying in Reno from an excellent sales team and am very happy with my purchase.

Will Snyders

Dec 4, 2014

Sean did a great job getting an item replaced which was questionably covered under warrantyGreat to work with and follow through was what what one would expect from top service person

Torise

Nov 30, 2014

Hadn't bought a new car in years. Working with Markus Becker was a really good experience. I didn't feel the weight of a sales person trying to push me into something I didn't want or need, but was given a wide range of options while buying my truck. With all my research on the Dodge Ram 1500 Laramie this dealership had exactly what I wanted. When I left the lot I felt I had everything I'd been looking for and as if I had the best deal out there. Even the paperwork process wasn't painfully long and I actually had some time left in the day to enjoy the new vehicle. Thanks again guys..

reecy

Nov 24, 2014

I get my oil changed for my 2012 Fiat at Magnussen's Doge always. Brian Evans is wonderful and always takes such good care of me! They do not sell Fiats at their dealership, and mine is the only one they see, but I NEVER feel like I am not welcomed or that I am not wanted. The dealership is always clean and everyone is very nice every time I am there. I would recommend this dealership to anyone who is looking for a Chrysler, Dodge, Jeep in the Auburn area. Charis

Howard Willey

Nov 23, 2014

i I have bought new cars since 1960. I recently purchased a 2015 Jeep Cherokee from Kevin Hyland at Auburn Dodge Jeep in Auburn California. This was the best purchasing experience I have ever had. Kevin not only gave me a very good deal, but was very professional and knowledgeable of the car we bought. In the past I was always "handed off from one salesman to another, Kevin handled the whole process. When the car was delivered he spent considerable time explaining all the features of the car, especially the operation of the "Uconnect" system. He even program our phones. I'm a very satisfied customer and will recommend Auburn Dodge and Kevin Hyland to my friends.

Billi Bob

Nov 21, 2014

Brake ckeck, software update and emergency brake adjustment.As always, friendly service and quality work.However, I felt that the recommended software upgrade should have been a courtesy service as it is fixing problems that should not have been there in the first place...

JT "Cavtrooper"

Nov 19, 2014

It was a pleasure dealing with sales person Kevin Hyland. After I told him what I was looking for he went above and beyond to find the vehicle I wanted, a 2dr Wrangler Jeep, Rubicon. He was willing to accept my terms regarding the value of my vehicle which I traded in. Kevin was very Professional, courteous and helpful. He introduced me to the Finance Mgr. and made sure I understood the terms we agreed upon. If you are looking for a new or used vehicle I encourge you to contact Kevin. Regards.

Fritz

Nov 14, 2014

Brian Evans has always taken good care of me and my vehicles whenever they're in for servicing. I can always count on a professional attitude and knowledgeable expertise in the maintenance of my vehicles.

BobB

Nov 1, 2014

Service visits at car dealers can be very hit or miss, in my experience. If the service advisor is more attuned to how his/her day is going than how you service experience will turn out, it might be a long day. Brian Evans has handled the past two services on my Jeep Grand Cherokee. Each time has been a good experience. He listens, doesn't act as though the customer's view of what is happening with the vehicle is suspect and he follows through with what he says he will do. 5 stars easily.

Darrin Ferguson

Nov 1, 2014

We drove 3 hours to purchase our Durango at this dealership. The process was easier and less hassle than our local dealership. The staff were friendly and efficient throughout the whole process. They greeted us in the parking lot as we pulled in and basically handed us the keys to our new vehicle. As we were test driving our new vehicle they were assessing our trade in. They gave us an excellent trade in value on our vehicle. Our new vehicle was emmaculate as it had been detailed in and out and filled with fuel. The painful part of paperwork was even painless. Again they were efficient in all facets of the process. I would travel there again without reservation to purchase another vehicle. Kevin Hyland was the friendliest car salesman we have ever dealt with. He was honest and sincere in his dealings and that is a rare trait, especially among car salesman. Thank you for the great experience, the Fergusons.

Edward Averill

Oct 21, 2014

My experience at this dealership for warranty recall and service was extremely professional. John was courteous, helpful and honest. I must say I've never received any better service from an auto dealership. I will definitely return in the future for any other auto issues.

Paul

Oct 19, 2014

Everything was done to my satisfaction. John my service rep has always been easy to deal with and keeps me updated to what's going on and length of time. He also does a follow up to see if I'm satisfied. Best service dept. I've dealt with.

andrea_rusnak2004

Oct 3, 2014

Dodge Van worked on very timely, respectfully transported to Toyota for rental card, received several calls regarding progress on car, & I was respected at all times.

Ron Spiller

Oct 2, 2014

I was very pleased with the courtesy and efficiency in which my service was handled, and the initiative John Delucia took to schedule an appointment to address two recall notices I had received. Although I had advised another service rep (not John)that me tire pressure warning light was on, when the car was delivered to me, that problem had not been attended to. I brought this to John's attention and the problem was resolved within minutes. I will be bringing my Grand Cherokee in again on October 14th, I hope that I get John as my service rep. Ron Spiller Grass Valley, CA

Sharon

Sep 7, 2014

Brian Evans assisted checking me in and out for an oil change. He was very personable, professional, worked quickly checking me in and out in spite of several interruptions. He promptly called me when my Jeep was ready, which was very helpful. Because of Brian Evans' professionalism, sincerity, friendliness, and true desire to do the best job he can, I trust Brian Evans to take care of my Jeep!

fjwfermer

Aug 29, 2014

Thank you for a great experience, especially Tom Holst. We had purchased a Ram 1500 a year ago as we moved onto some property. After a year we realized we needed a HD for towing our horses, heavy equipment and for the payload. We first went to Folsom Lake Dodge where we purchased the 1500 and were met with every excuse from the multiple sales and finance people as to why the deal was not possible. We then contacted Tom at Magnussen's and told him what we needed. Through just a few emails we had the trade-in and payment set. After that we went to the dealership and met Tom who had everything in place to turn in our 1500 and get our new 2500. We were in and out in about an hour. Thanks again for an awesome experience.

Gary & Emilie

Aug 7, 2014

I have to say that overall Magnussen Auburn Dodge is a great place. There was a problem with our new Durango but the top people got involved and made our dream car come true. The service was excellent and they real wanted us to be happy with our car and experience at the dealer ship. Thank you to David and all his people at Magnussen Auburn!! Jacob was extremely helpful in the service dept. he made sure we fully understood what was done to the car and why. He gave us his card and told us we could call with any question and if he couldn't answer it he would get someone who could. All we can say is EXCELLENT.

gcreglia

Jul 11, 2014

Jacob Mccallum did an excellent job coordinating the repairs on my Jeep. Thank you for the awesome service!

Niicholle

Jul 3, 2014

I had an amazing experience when purchasing my new truck. Jeremy was awesome, able to help find just what I was looking for, and at a great price! I went to the dealership looking to see what I could work with and I drove out in my brand new trick!

pfeeley

Jun 27, 2014

Brian handled my service request for a pinon nut safety recall with outstanding customer service and professionalism. Brian explained the work and investigated a second recall on my truck. Thanks Brian!

Happycamper74

Jun 26, 2014

I drive over 30 mins because Jon Delucia provides the best service around. I always have a great experience and my car is always happy after we leave. Thank you for the great service.

Bob B.

Jun 24, 2014

John DeLucia was our service advisor. He was engaged, informed and very good to work with.

SD1974

Jun 24, 2014

After two unsuccessful trips to Chico seeing the "specialists" in an attempt to have the sliding door (passenger side) repaired I went to Auburn Dodge. The door would only open manually which didn't do me any good since I use a wheelchair. After three trips to Auburn, a new door module, a new body control, and hundreds of $$$ it was still not repaired. I finally went to Mobility Works in Sacramento who finally found the problem. Turns out it was only a broken wire underneath the panel behind the side door on the driver's side! Needless to say, I doubt very much if any of the parts that were replaced even needed replacing. I will NOT return.

jaimiec

Jun 11, 2014

I brought my Jeep Grand Cherokee into Auburn Chrysler Dodge Jeep Ram - Service Center to have a brake electrical service problem diagnosed. They were able to diagnose and then Sean Bouthiller offered me the option to have the problem fixed while I waited. My Jeep is my only vehicle, and I was able to be back on the road in a very short time. I was very appreciative of the way my entire appointment was handled.

Zalaida

Jun 6, 2014

Dealing with Jacob Mccallum at Auburn, Chrysler, Dodge, Jeep, Ram has always been an exceptional experience. He's knowledgeable about any problems we may have encountered with our Jeep and sees to it that our Jeep is ready in a timely manner letting us know before any work is done, what the cost will be. Our experience with the Service Center itself is always the best. The cashiers and other service people are always polite and the Service Center itself is always clean and well kept. I would definitely recommend that my friends and relatives use this dealership and Service Center for their automotive needs and will probably buy my next car from them when the time comes.

Dan P.

Jun 4, 2014

Service Advisor Jacob McCallum provided prompt hassle-free service. I had the opportunity to wait for emissions certification for my Dodge Diesel truck which did not take long. Jacob voluntarily applied available discounts for DEALER (emphasis added) service, which is important to me!

harleymama60

May 31, 2014

I was having a problem with the windshield wipers coming on by themselves. After an inspection, service advisor Brian Evans ordered a new wiper switch, thinking this was the problem. It was installed and everything's fine so far. Brian is very courteous, professional, helpful and friendly. He's a pleasure to work with. I'll come again to this dealership for service.

"GranD"

May 29, 2014

My service visits have always been a good experience . John Deluca is polite and helpful...my visit yesterday included a very much appreciated ride home by a very pleasant young man, who at the end of the day picked me up when my repairs were completed. I cannot say enough good things about this dealership, the service dept. is such a good experience! Thank you, Mr. Deluca, I appreciate your expertise and friendly/polite manner!

Dtietz

May 26, 2014

This dealership was recommended by a relative and I was very happy with my whole experience. Friendly people, no pressure and a great deal. I would recommend this dealer to anyone.

RICK AND JESSICA

May 8, 2014

My wife and I bought a 2014 Jeep Grand Cherokee from Tom and did all the paperwork with BG. It was a great no hassle experience! Tom found our car in one day and it was exactly what we wanted with no surprises! Thanks Guys!!!!

Rose1201

Apr 23, 2014

Shout out to Brian Evans in the service department at Auburn Jeep! This guy deserves a big ol raise! He's super nice & goes above and beyond every time I've dealt with him! Brian has scored me some great deals on tires/maintenance and was able to squeez me in for a service appt. for a day I would be in the area! He's great at his job and making people happy! If you have a Dodge, Chrysler or Jeep, take it to Magnussens to be serviced and ask to deal with Brian!

Rise

Apr 17, 2014

I received quick service on the repairs needed to my 2014 Grand Cherokee when the service light came on my dash. A rental vehicle was ready and waiting for me when I dropped off my vehicle for the needed repairs and I didn't loose any time in my daily routine due to having to wait for a replacement vehicle while mine was being serviced. Within an hour Brian Evans at my Jeep Dealer called me to let me know what the problem was with my Jeep and how long it was going to take to fix it, he also arranged for me to have the replacement vehicle an additional day to cover the time of repairs for my vehicle. I am extremely happy with the service I have received from this dealer.

Auburnray

Apr 17, 2014

I bought my 2014 Wrangler last fall and received excellent sales treatment. Later, I visited the service department to have some after market parts installed and John was outstanding both visits. Excellent prices, outstanding service!

Ccarman2500

Apr 16, 2014

I brought my 07 ram 3500 in for an egr problem. It currently is still not fixed but it is no fault to mag dodge. I've been going to mag dodge for as long as I can remember. I know they are working to resolve the problem with my truck as we speak. Bryan Evans (the service advisor I've been dealing with) is awesome. He's doing a great job!!!!!!!!!! As well as the rest of mag dodge employees. No complaints here. I strongly recommend mag dodge to anyone! Thank you!

dieselmike2

Apr 16, 2014

I started out dealing with Magnussen's Auburn Dodge over the internet. The person that I was interacting with was Eric Henderson. We very quickly got close with a deal. He asked me to see Tom Holst when I arrived and said that Tom would finish the deal with me. Tom did just that and it was the greatest car buying experience I've ever had. No Nonsense - No Back and Forth. Just a good deal in record time. These guys are honest and fair,and respectful and I would recommend them to anybody. Thank you guys; I'm sure we'll do it again sometime. Mike

Steve

Apr 8, 2014

It was a pleasure buying a vehicle from John Holst and having it serviced by John Delucia . I have purchased two Jeeps from Magnussen's Chrysler mainly because of individuals listed above. They went the extra mile to assure that I was satisfied with the purchase and service of my Jeep. Thanks

harleymama60

Apr 6, 2014

I brought my car in to have a tire fixed which had a screw lodged in it. When I arrived, I went to John Delucia, who always greets me with a smile and is very friendly. He wrote my service request up promptly and noted any other issues I had. My tire was fixed, along with the rotation of my steering wheel cover (I wanted the 'seam' to be at the bottom of the steering wheel, and it had originally been placed at the top.) which I had just recently purchased. Overall, I am very happy to work with John and everyone there at Magnussen's. Everyone treats me in a very professional and courteous manner. And I have confidence that the work will be done efficiently, accurately and timely.

K6BRB

Mar 29, 2014

I was looking at buying a new car and after test driving many cars from a sports car to luxury SUV's, we said lets check out that new Grand Cherokee Jeep. With Sam in the back seat we test drove the Jeep and I was impressed!! this Jeep is Luxury and off road all in one, with all the latest electronics possible. Sam answered all the questions we had and the experience was relaxed and within a couple of hours we were on our way home with a new Jeep. Magnussen's Jeep in Auburn is great and close to home. Thanks to Sam Alongi buying a new car was hassle free.

timjb

Mar 26, 2014

This was a return warranty trip to have a heating element in a seat repaired. Joseph vasquez was very effective in standing up for us and getting the repair taken care of under warranty. I have seen a few negative reviews on this site and I do not understand them. We got the best price in northern california on a 2013 jeep wrangler unlimited that was specifically ordered for us by magnussens. Throughout the process we talked to most of the sales staff and all were more than willing to go what we felt was the extra mile for us. Driving around in our jeep these days I find myself laughing at other people driving around in jeeps with license plate frames showing that they made their purchase from elk grove or folsom. We were in both of these show rooms. The sales policies of these dealers entail tricks and half truths as well as an unwillingness to deal. Having experienced many dealers during our buying experience there is only one chrysler product dealer in the sacramento area that anyone needs to see, magnussens.

NKGELOS

Aug 26, 2013

We had the pleasure of dealing with Markus. He was awesome to deal with! We found the truck listed on Cars.com and fell in love, immediately placed a call to see if it was still available. Markus said it was but had a lot of others interested in it as well. We knew we needed to move fast on this if we wanted it! Markus dealt with us back and forth on the phone all day. In the end, he made the offer to deliver our new truck and pick up our trade-in. The papers were ready to go, everything was so incredibly easy for us! I would definitely send others to them and will remember them in the future as well.

hatemagnussen

Jan 8, 2013

When purchasing my vehicle I was rushed through. I was promised some things that I never received. While negotiating I had the salesman go back to finance to change come numbers around on the payoff. I clearly stated the amount he told me it did not matter they would pay off the vehicle regardless. I still demanded he change it. Two hours later we were rushed through finance and did not realize it was not changed. Now they are calling requesting money I don't have. I went in and spoke with the salesman and he said he would speak to someone and try to help me out. He never did. He also asked my husband to give him a pack of cigarettes. They don't appreciate their customers and are not professional. They made money off my trade in and the new vehicle and the warranty they sold us. And they are not willing to negotiate on a mistake they made. My next purchase and maintenance will not be at this dealership.

Mikaerin

Oct 5, 2012

No return call to me. No written estimate before they started the work The service manager is one of those typical blow hard know it all types who think women are dumb and ignorant

raerae1984

Sep 20, 2012

Sam Alongi and Matt Fernhoff were awesome! The used auto buying process was fast and efficient thanks to their willingness to listen and their outstanding professionalism. GREAT EXPERIENCE!

del wallis

Aug 13, 2012

Josh showed attentiveness and interest in meeting our new jeep needs. Great followup on calls and met his commitments to make the sale pleasurable and successful.

flexable

Jul 20, 2012

Excellent experience. No pressure and easy to work with. Sam Alongi was one of the best salesman I have ever worked with. He even kept my kids occupied and gave them pizza while we waited. I would definitely return to buy next vehicle.

pattycakes1952

Jul 17, 2012

Sam Longi sale person, was very informative, detailed,and a pleasure to work with. Had some questions about finace, Eric in mangement was very quick to resolve issues. Would highly recommend this dealership to others. Consider this dealership to have great customer servcice.

rockstar1

May 29, 2012

When we arrived`at this dealership we were approached by SamAlongi hw was very friendly courteous and informative. I would recommend this dealership to someone looking to purchase a new vehicle.

terrywebb1

May 21, 2012

F.Y.I. ; I recentley purchased a nice used 2500 Dodge truck from Magnussen's Dodge / Jeep in Auburn. This was the best experiance i've ever had at a car lot, the sales associate , " Josh McClananhan " was the best --- I'd recommed Josh to anyone that's looking for a new or used vehical,,,, From personal experiance, with him i can tell you he'll bend over backwards to get you the best deal ever,,,, When you meet with Josh, you might want to give him a big Thank You for his service with the U.S. Army in Iraq, Josh, Thank You again for helping me get into great truck and "Welcome Home G.I." Proud of Ya. Terry Webb Citrus Heights,Ca. ( Go Army ! )

paulhig

Mar 10, 2012

On March 9th 2012 I purchased a new Dodge Ra 3500 mege cab diesel pickup. The salesman was Sam Alongi. The entire experience from introduction and test drive wasvery smoothly handled including the closing of the deal. The nest day I returned to have the aftermarket tires and wheels exchanged for the original tires. This was also handled very professionally and quicklly.

mogster

Mar 3, 2012

Purchased my 2005 Dodge Ram Diesel 2500 in January 2005. I have had it exclusevely serviced at Magnussen's as they take 10% off of parts for those who purchase their vehicles from Magnussens.I also purchased the extended service warranty which Magnussen's disclosed would be bought back at the end of the policy term if I had not used the policy. That was an $1,885 purchase.Since I bought the truck, I've had two recalls which were minor repairs and recently encountered a front differential oil seal leak that was covered under the original warranty. Magnussen's fixed that and charged a $100 deductible. Two months later the seal leaked again and Magnussen's fixed it at no charge to me. Three months later the seal failed again, but my truck was out of warranty. "Joe" the service writer diagnosed the continuing problem as being caused by a deformed part in the differential. He offered to fix the truck for free and was very courteous.I have experienced no major problems with my truck and Magnussen's has exclusively done the oil changes and major service. I check their website for coupons and have found that if I don't mention them they will tell me what's currently featured and discount my service to the coupon price. I appreciate their willingness to be honest and upfront.Upon my claim for reimbursement of my extended policy I found out (in this economy) that the insurance company underwriting the policy went out of business. To their credit, Magnussen's offered and stood by the policy and a rebate check will be forthcoming.There are a couple of negative postings on this review site. I can't imagine how a dissatisfied customer couldn't find a resolution to avoid positing a negative comment.Never, have I found anyone in seven years of visits to Magnussen's to be discourteous, attempting to do the "side step" on an issue or be unapproachable.I appreciate that my truck is washed and returned clean to me after service and I will continue driving the 50 miles to Auburn to have Magnussen's exclusively service my truck.Hope this is helpful. You have to ask yourself how an unhappy customer couldn't address a complaint and whether their expectations might have been seeking something more than they were entitled too. I'm just miffed by the negatives and have seen many longtime customers in the service waiting room getting both good and bad service news on their vehicles, but never upset, or taken advantage of.

new truck owner

Dec 4, 2011

Very nice but was pressured like any dealership. In the End they found and got the truck I wanted. The service department put on running boards, blue tooth and back up sensors. When I picked it up they just said keyes are in the truck. They did not instruct me on how to use the products or how they worked. Figured it out on my own. Got a very good deal and would reccomend them to some one who knows what they want.

Greg Todd

Aug 15, 2011

I have dealt with many dealers & have nothing but good things to say about Magnussens. We got a great deal on our 2011 Jeep GC! Fast, Courtious service with a good since of humor. I dealt with the parts & service department when adding additional accessories to our Jeep. nothing but a great experience there! I read some interesting post prior to me leaving one. I believe that there has been alot of good changes & new staff at this dealership. Thanks again for everything & we will definately buy here again!Greg Todd.

jakeleonhard

May 19, 2011

Glad to see the scum bags are still up to no good! To update my post, I have been contacted after threatening a lawyer, only took 6 months. The issues that I have with the vehicle, to this day, haven't been resolved. after two weeks and a few thousand dollars, they still couldn't fix the mechanical problems, and I was told "We are done, don't bring it back." THE GOOD NEWS... Mike crabb, vic, jeff, and a bunch of other duders got FIRED!!! The GENERAL MANAGER!! that makes like 3 GM's fired for bad deals. What does that tell you about Magnussens Dodge. I would love to speak with old man Magnussen!

rayvanluxuryact

Feb 23, 2011

after 75000 I noticed unusual tire wear and a pull to the right. 06 ram 2500 4x4 diesel. my trusted shop,linville, showed me ball joint play. Vic and his head mechanic at magnussen assured me "there all like that and took me to where a truck was being worked on and showed me similar play. After educating myself about dodge and "death wobble" ball joint play concerned me. I paid for a 5yr 100,000 mile extended warranty and am thankful. After asking for a printout of the ball joint runout, magically I got new ball joints.And all my other concerns were met right down to a weak seat belt. I was so happy I bought a c note of pizza for the people who got a new drivers seat belt, steering gear box, front pinion seal, power outlet, two rear leaf springs and the upper ball joints for me. my joy was short lived...I had put over two hundred miles on new tires I bought the same day I took my truck to linville, and still had two thirds of the" titties" left on them. When I got my truck 9 days later the 4 miles they put on took all traces of new away from my tires. Within 6 hours an engine component began to rattle and then bang and has since stopped working. One leaf spring was broken, ya they installed a broken leaf spring. and there was grease on drivers seat. Im sorry if I wish to use Roseville or somewhere else but? Vic the service manager, wont allow it. He says we need your business. This is where it stands. I will never let my truck near his lot ever....He could release my truck to Roseville but refuses based on his need for my business. If Bernard Magnussen approves of this guy he should read this and other reviews stacking up against his company.

millerl

Sep 9, 2010

By Linda - Aug. 25,2010 Bought a 2004 Jeep 1 1/2 month ago, had it checked out by two other shops. Findings are rearend noise and front end pulling hard to the right, I was told nothing wrong with the rearend i was told bad bearings by the another shop, and the frontend was out of spec for the the (caster) right min/max SB 3.4/4.4 when checked by another shop (caster)is at 0.45. They ran the same report and said all numbers are in spec. have a warranty and they never take responseablity for any thing. I was told that never take my car to any other shop cause they are all no good, no matter who they are.Oh and the Salesman Sam the man, he talks behind his boss's back when making deals he can't keep and when asked on the rearend noise, because he test drove the car with me, he totally had memory loss, when i just bought the car two weeks prior, he remembered me, but not the noise. DO NOT GO TO THIS DEALERSHIP FOR ANYTHING, they treat there customers very poorly all said and done I walked away crying and still my car not fixed. I agree with two other customers. THERE IS NO CUSTOMER SATISFACTION AT THIS DEALERSHIP AT ALL!!!!!!!!!!!!!!! OH AND THE CAR FAX, DON'T BELEIVE WHAT YOU READ ON IT.!!!!!!!!!!!!!!!

jakeleonhard

Jan 30, 2010

many problems, poor contract. rewritten with anti theft which vehicle doesn't have, warranty taken out. vehicle has many problems. when i contacted the dealership about the problems, I never, to this day, received a call back or a reply. 1 out of 10!