Used Cars for Sale at Audi Chantilly in Chantilly, VA

nino

Jan 27, 2016

The service department, who I have been going to for years, would not accept the service rates $130 hr that the warranty department offered them. This is for my Audi S8 which they sat on for over a week. Their explanation was that they changed their rates and would not honor, their rates being $147 hr I then had to send to another Audi dealership to get the work done. In addition, they charged me the full rate for diagnostics. It blows my mind that Ahmad and the rest of the Chantilly management staff is willing lose a customer, especially when I am preparing to buy another Audi next year. All this for a few extra hundred dollars. I will never again go back here. I implore you to avoid this place if you can, they are dispicable.

nino

Jan 27, 2016

The service department, who I have been going to for years, would not accept the service rates $130 hr that the warranty department offered them. This is for my Audi S8 which they sat on for over a week. Their explanation was that they changed their rates and would not honor, their rates being $147 hr I then had to send to another Audi dealership to get the work done. In addition, they charged me the full rate for diagnostics. It blows my mind that Ahmad and the rest of the Chantilly management staff is willing lose a customer, especially when I am preparing to buy another Audi next year. All this for a few extra hundred dollars. I will never again go back here. I implore you to avoid this place if you can, they are dispicable.

Charles

Jan 14, 2016

I bought a 6 year old Mustang from this dealership from three states away. I found the vehicle on cars.com. I hired an inspector to check the car out. The salesperson (Mamta) was wonderful in setting that up. The inspection took place without a hitch. The car was as described and disclosed in the pictures. They were fair on their pricing. When I had a transport company pick up the car the dealership bent over backwards to meet my needs on timing. Again, everything was very efficiently handled. Outstanding logistics all they way around. Buy from this place with confidence

ashforaudi

Jan 1, 2016

We have recently purchased our first Audi ever from Audi Chantilly. We were very anxious and nervous going into the experience, given that this was our luxury car purchase ever. However our sales consultant Hasan Noman immediately put us at ease, treating us with the utmost professionalism and courtesy. He was patient and appreciative of our concerns, allowing us several test drives of the various Audi Q5 models to allow us to narrow our focus. He also went over all the differences and pros/cons with the other luxury brands that we were cross shopping with, without disrespecting the competition. His patience and the absence of any high pressure sales tactics ultimately helped us make up our minds, and buy the Audi Q5. We also had an amazing delivery experience with their finance manager Jahangir Shahid, who agreed to a very fair price and went over all the financing options. Overall we have been very pleased with the purchase so far, it couldn't have been more amazing. Needless to say we are loving our Q5 and enjoying its safety and high end features every day. Keep up the great work Audi of Chantilly!

microfan

Dec 18, 2015

I was a returning and seasoned Audi customer. I recently traded in my 2007 A4 at Audi of Chantilly for a Q7. Mark Cooper, sales professional, assisted my family with the utmost professionalism and attention to detail. Mark truly knows his fine automobiles and the importance of Audi quality. He made the selection of my second Audi better & easier than the first. He went out of his way to make sure my children were entertained while my wife and I picked out our new 2015 Q7. Even more impressive...Mark speaks fluent German and Italian. So our conversation about performance and futbol was wonderful. I recommend both Audi of Chantilly and especially Mark Cooper. When you visit him....don't forget to greet him with Guten Tag' or Ciao!

Suvro

Dec 14, 2015

We bought our second Audi vehicle from Mamta at Audi Chantilly, as always the process was very smooth. Mamta was very knowledgeable, provided awesome service, friendly, and made the process seamless. I highly recommend this Audi location! Overall staff is very friendly and they worked with me to ensure that I got a fair deal.

perfectends

Oct 26, 2015

We inquire about a car there and Erick answered the phone. He did reach to me next day as he said, after I told him I need to consider it before came to an answer. The process was pleasant as he has been polite and helpful. Later when he was on a vocation his colleague contacted me about this car again, told me that there was a special offer for the holiday. I appreciate the following up though at that time I already interested in another car. All in all, though couldn't make a deal, it was a pleasant experience for the service.

Paddy T

Aug 12, 2015

As a recent immigrant to the US, the team at Audi Chantilly did an outstanding job in helping me finance a car with them. I knew the product was good - but the service is even better! 10/10

msm

Aug 9, 2015

We have recently purchased our first Audi from Audi Chantilly. As soon we walked into the showroom we were greeted by a very pleasant receptionist. She introduced us to a sales representative. At first, we were "only looking" but we decided to test drive a Q3. We loved the car but were not ready to buy.After several days we did start the negotiation process via emails. It was on a Q3 that we did not test drive but saw on the lot. Our sales rep, Rick Deleon was highly informative and he quickly responded to all of our emails. There were "no pressure tactics" and he was very easy going and direct. The sales manager was also very helpful in this process. When a price was agreed upon, we put a adjusted down payment on the car with the stipulation the we wanted to drive this Q3 and we could walk away from the purchase if we were not satisfied. He was open to our schedule of when we could come in for the drive and potential purchase. Rick was unavailable that day so he directed us to sales rep Mark Cooper.Once again, we test drove the car with Mark, He made us feel very comfortable during our drive. He was very friendly and informative as well. He was also prepared with all of our paperwork. The purchase of the car went very smoothly since all of the documents were completed beforehand by Rick. Afterwards Mark showed us some of the functions on the computer. We were limited for time so he suggested for me to come back on another day (at my convenience) for a tutorial. On that day, I was given a complete explanation of all the functions and he answered all of my questions. He told me that I could call him with any questions I had in the future.We are extremely pleased with the entire experience that we had at Audi Chantilly.

Carenthusiast85

Jul 31, 2015

After 10 years, I left a competing brand and was in the market looking for a new vehicle. At first I wasn't sure I wanted to consider Audi or even a German vehicle for that matter. After visiting this dealership and working with Mark Cooper, I have to say I am thrilled and extremely excited with my decision. Mark C. by far has to be the most knowledgable, patient, and sincere salesperson I've ever met in my life. You can truly tell when someone is selling you just a car versus selling you a brand inspired by his knowledge of the brand, its cars, and capabilities. He went above and beyond on countless occasions to make sure I found the right vehicle and work with his Managers to make the deal happen. His honesty and knowledge of the brand and vehicle is what ultimately sold me along with the deal of course. He went above and beyond to communicate with me on his days off to answer questions and keep me in loop on the vehicle status. Unlike other german car manufacturers, he did not bash my current car (Infiniti) nor any of the other german brands. The car did all of the talking that was needed along with the confidence he instilled in me for making the right decision. I highly recommend anyone in the market for a new Audi vehicle to go to Audi of Chantilly and ask for Mark C. In addition to Mark C., Lily Mihan also went above and beyond to make sure we made a deal that worked for our budget. I would highly recommend this Audi dealership for a new Audi compared to any of the other Audi dealerships in the Northern VA area.

carenthusiast202

Jul 30, 2015

After 10 years, I left a competing brand and was in the market looking for a new vehicle. At first I wasn't sure I wanted to consider Audi or even a German vehicle for that matter. After visiting this dealership and working with Mark Cooper, I have to say I am thrilled and extremely excited with my decision. Mark C. by far has to be the most knowledgable, patient, and sincere salesperson I've ever met in my life. You can truly tell when someone is selling you just a car versus selling you a brand inspired by his knowledge of the brand, its cars, and capabilities. He went above and beyond on countless occasions to make sure I found the right vehicle and work with his Managers to make the deal happen. His honesty and knowledge of the brand and vehicle is what ultimately sold me along with the deal of course. He went above and beyond to communicate with me on his days off to answer questions and keep me in loop on the vehicle status. Unlike other german car manufacturers, he did not bash my current car (Infiniti) nor any of the other german brands. The car did all of the talking that was needed along with the confidence he instilled in me for making the right decision. I highly recommend anyone in the market for a new Audi vehicle to go to Audi of Chantilly and ask for Mark C. In addition to Mark C., Lily Mihan also went above and beyond to make sure we made a deal that worked for our budget. I would highly recommend this Audi dealership for a new Audi compared to any of the other Audi dealerships in the Northern VA area.

danleethemanlee

Jul 17, 2015

I recently purchased a used Audi from Audi Chantilly. I live in Maryland, and made the hour an a half commute to Chantilly. My girlfriend and I spent 7 hours at the dealership fighting with our Sales Associate for the price that I needed. After 6 hours, I told him that we needed to go in order to make it to our movie and dinner date that we had planned out. He assured me that it would only be a few more minutes. That turned into an hour. After we finally left, with no deal, we missed our movie. After days of negotiations, a deal was finally made. I was told I could come back a couple days later and pick up the car because it needed to be inspected. Then I received a phone call informing me that $2000 worth of repairs needed to be done on the vehicle. I was furious, but they assured me that since the deal was already made, I would not be responsible to pay for it.I had to wait a few extra days before picking it up. And when I finally arrived at the date and time they told me to come in, my car had not even been touched. I waited in the lobby for 5 hours while they worked on my car. I then had to sit through traffic for 3 hours on my way home to Maryland. I called a couple of weeks later to check on the status of my Maryland tags. I was told not to worry and that my tags would be sent to me before my temporary tags expire. My tags expired today, July 17th, and I still do not have my tags. I called last Monday, the 13th, only to find that I needed to have my car inspected in Maryland and send the inspection notice to the dealership in order for them to send me my tags. I was never told this in the first place, nor did anyone tell me when I first called. I had to take off of work, pay $100 for the inspection, and $20 to overnight my notice to them. It was received Wednesday the 15th. They did not process the tags and send them until this evening. This place is by far the worst dealership I have ever been to. Not only do they make you wait for hours while they pretend to give you a good deal, but they fail to communicate with their customers. They do not care about you. They care about the sale. I will never again choose this dealership, or any dealership affiliated with them. And I urge you to please avoid this place. You will be sorry if you don't.

TR1305

Jun 14, 2015

This might a slightly long review for some, but I thought I should write this and share my experience with Audi Chantilly.My wife and I went to test drive a slightly used Q7 on a Saturday afternoon in April. We sort of liked the car and went on to test drive other cars ( Range Rover, BMW X5 ) at other dealerships later that day. A few days later I contacted Audi Chantilly and make an offer via e-mail as I was on a business trip in Europe . We batted this back and forth for a while and about a week later came to a compromise and I said I would take the car. Everything seemed OK!We went back there on another Saturday to do the paperwork (which took 3 hours) and to pick up the car. We took a cursory look at the car and noticed a bunch of scratches on it as well as stains in the interior that we had not seen before. The factory rubber mats were gone and a few other things seemed off. We were told that this was the car we test drove and nothing had changed. Nevertheless, we decided to buy the car after all we were at an Audi dealership and were buying an Audi Certified car from a dealer that is part of the Penske group (NYSE: PAG ) .My weekends are precious as I travel for work during the week so I just need to get stuff done on weekends and need to move onto other things in my spare time so I really dont have a lot of time to see if Im getting screwed. I assumed that an Audi dealer , who tells me I am buying the care I test drove would be somewhat truthful.We bought the car and went home. I went through the car thoroughly in my driveway and noticed a lot of other things wrong with it. I went to my iPad as we had taken pictures of the car we originally test drove. I was shocked to see that Audi Chantilly had done a bait and switch in other words committed total fraud. I could tell the difference from the original pictures that the tires (Pirelli vs. Bridgestone) , badging on the fenders and a few other small details that they had sold us a different car.The next day I proceeded to e-mail can call the sales person, who did not return my calls or messages ( obviously). This is a Sunday and Im due to board a trans-Atlantic flight the same day, so I really dont have a lot time to deal with these scammers. I then drove the car back to Audi Chantilly , met the salesperson who told me I had taken pictures of a totally different car at another dealership and that the deal was not reversible. I asked to see the sales manager and after showing him the pictures with dates and time and the Audi Chantilly dealership building in the background he asked for the keys but did not admit to the fraud they had carefully executed.I had already called Amex to dispute the down payment on the car and also called my bank to stop the money transfer. Lesson learned: if you buy a car there put the down payment on a credit card which you can then freeze if or when they defraud you .It took two weeks to get them the reverse the Amex transaction after which I got the funds fully credited (after I have left them with the car , keys and paperwork ).Lesson learned: If you buy from a shady private dealer, you are setting yourself up to be conned. If you buy from a publicly listed company that is also a brand dealer they might defraud you . If you are looking at buying a car here, take pictures of it and write down the VIN and go home . Do not stay there to negotiate price but take your time and look at other options as well. Long story short : Yes they an Audi dealer but they operate just like many fly by night Buy Here Pay Here scammers. Interestingly enough I mentioned this experience a business colleague who mentioned that he had had a similar experience. He bought a brand new R8 that was used and actually rejected by the original purchaser. He found this out by dialing home on the MMI and spoke to the original buyer who said he had returned the car after a few days of having itGo figure Im sure many people have good experiences with Audi Chantilly, however if you are buying a particular car, remember: take down the VIN, take pictures of it etc. go home and then negotiate remotely without the pressure tactics etc. that usually apply to buying a car at the dealership.I originally thought about not posting this but after talking with a lot of my friends and colleagues they urged me to post this. This is a crowd that likes German cars and are all now looking at dealers in the DC area that do not belong to the Penske group.

cho

May 29, 2015

Very happy with the purchase. I would definitely recommend Audi chantilly to family and friends. My new car was cleaned and ready in delivery room.

Brenna W

May 16, 2015

I had a wonderful experience when I bought my 2010 Mazda. Sami and staff where very professional and went out of their way to meet my expectations. I would not hesitate to buy from them again. Thank you Sami for the birthday wish.

M.Frick Sucks

Jan 19, 2015

Matt Frick, the service manager, is beyond unprofessional - he's rude and frankly a jerk. If you do take your car here make sure you stay on top of them and ask what the potential fees are at each step. They will use every chance they have to take advantage of you. Matt tried to stick me with a $1,600 bill and after discussing it with him he could not justify $1,100 worth of charges and removed them. This just shows that they are happy to rip you off if you're not paying attention. And forget about having them call you. I ended up having to drive to the dealer just to have a conversation with Matt because he would not return my phone calls or emails. Also, don't let them put you in a Hertz rental car (which they will try to do if they don't have any loaners available). They will make you pay for the rental out of pocket and then it takes 3-4 weeks for the charge to be removed from your card. Overall there was nothing pleasant, or even satisfactory, about my experience with Audi Chantilly. Do your self a favor and go to Tysons or Arlington.p.s. David Martin is awesome though.

Razak

Nov 13, 2014

Thanks to Marcus for hooking me up with my 2007 Toyota camryand the great customer service during my visit.and thanks to all the workers of Audi Chantily for their hospitality.It was a pleasure doing business with you guys.

younes darraj

Sep 20, 2014

I put my car there for service to diagnose a problem , one week passed and still they couldn't figure out what was the problem or the issue causing the problem and thats only one week trying to figure out the problem not even trying to get it fixed , They keep telling me : we spent time on you car and we need to charge you another $135 every time they look it (how come you going to charge me addional $135 everytime you look at the car for the same diagnose and you cant tell me whats wrong with it ) . And the other thing they tell me : we are not sure whats the problem but we recomend you to change this and that so basically they were guessing , so the best choise was to pick up the car from there . and when it comes to customer service ( service department) i highly rate them with a BIG ZERO , i will give you a few examples of what they say when you call them : 1. Your advisor is not here , i will have him call you back . ( I drive to the dealership i find him (my advisor) sitting on his desk and i was still waiting for the call back ) it happened a couple times .2. When i call to get some updates on the status of the car they tell me : its in the shop now we are looking at (I drive there again, the car still in the same spot where they left it the day before .3. The one they keep doing the most when you ask for the service manager : they put you on hold for the longest time and they never pick up . I really dont recomend them for service at all ... I would go to tyson corner audi or Arlighton Audi before i ever think about taking my car to them .I'm just putting my experiece out there for people so they won't have to go through the same situation i been into.

Olympian

Sep 11, 2014

I went to the dealership to purchase a used car for my high school age son. The salesman and dealership were very helpful, willing to listen and I found the experience very refreshing.

sykesj

Sep 9, 2014

My wife and I recently purchased a new Audi Q5 from Chantilly Audi this past Labor Day and was extremely impressed with our salesperson, Marcus Pearson. We dont necessarily enjoy car shopping, but our salesperson made our day and our experience a pleasurable one. He was extremely friendly, courteous, attentive, and a consummate professional throughout the process. I was most impressed with the way he remained focused on our wants and needs throughout the afternoon and was never pushy or inconsiderate. It was our first experience with Audi and the Chantilly Dealership and it wont be our last. Well give Marcus first chance when we are ready for our next vehicle. I would highly recommend Mr. Pearson and will surely share my experience with others.

cart529

Aug 2, 2014

I recently purchased a new Audi Q5 from Chantilly Audi. I was extremely impressed with my salesperson, Ron Caruthers. He was extremely friendly, courteous, and willing to go more than the extra mile to make things work to my favor. He not only offered a test drive but on any vehicle I might be interested in. After concluding our negotiations, he set up followup appointments to go over all the features he demonstrated and insured we were comfortable with the car and its features. When a question arose he was not completely sure of, he sought technical help from service. Overall experience was outstanding. Would highly recommend this dealership and in particular Ron.

Marc M

Jul 24, 2014

I've purchased an Audi from this dealership in the past so it was a no brainer that when I was in the market for a new Audi that I would return here. The salesman that I had years ago was no longer at this location so I was introduced to another salesman while I was browsing. That salesman was Mark Cooper. Talking to Mark and working with Mark its immediately obvious that he loves Audi's and his job. He was very informative and knowledgeable about every Audi I inquired about and give me good advice as I was shopping. I've recommended friends to Mark and still call him for advice regarding Audi's. He is a top class salesman who I learn a lot from each time I talk to him about Audi's and he makes any buying process very easy.

suhyoungsub

Jul 21, 2014

I have just bought Audi A4 a month ago from Audi of Chantilly.Actually I was open to buy either Audi or Mercedes.Mercedes dealership was next door.I was sold to the most helpful, energetic, knowledgeable sales associate.I did not even make to the Mercedes dealership.If you are looking for a Audi, please ask Mr. Khalil Abdelmoumen i person at Chantilly Audi.He is THE best.

peterjk4

Jul 14, 2014

David Martin came highly recommended from many people, I'll keep this short.He and the his team knocked it out of the park, being able to handle multiple customer, vendors, employees, etc and do it all on a timely fashion is priceless.Very impressive!

ORea

Jul 9, 2014

What can I say honest and VERY FRIENDLY. They dont pressure you, they make you feel like a person not a number or cash cow walking thru the door. I love the location and the staff. I will definitely send others to them.

F. Isaac

Jul 8, 2014

After trips to other dealers I went to Audi Chantilly and was greeted by Mamta Vorta, who was both pleasant and professional. I informed her that I was interested in purchasing an Audi Q5 for Overseas Delivery. Mamta, worked with me answering all of my questions and concerns. Some of my requests were laughed at by others, but she entertained them all and with the help of her managers they made them happen. They were able to process my order in less than the normal time frame. All of the staff that I came in contact with were professionals to include the Managers, Sean in finance and Stephanie, from Audi of America. I would definitely purchase another automobile from this dealership and would recommend Audi Chantilly and Mamta Vorta, for a truly pleasant car buying experience.

Gabriel D.

Jul 7, 2014

I bought an audi A4 from that dealership. My buying experience was good. Erick Ekpa took care of me from the beginning to the end of my buying process. My car was used so they told me everything I have to change on it. They were very frank and let me know what I have to do on that car. I really appreciated it. Come at that dealership and buy with confidence.

Gab

Jul 2, 2014

They tried to sell me a used Audi A4. There was a lot of things to fix on it. They show you a good looking car but there are big repairs underneath. They literally tried to get my money out of my pockets by very questionable selling techniques. That was a bad experience. The deal didn't go through when I figured out that there was big repairs to do in addition of what they told me. They'll sell you a used car that don't even pass the state inspection !!!!! I mean come on !!!!! If you wanna get a new car there , I think that's fine. For used cars , just stay away. Don't waste your time.

PSimms

Jun 30, 2014

I was very pleased and satisfied of the service and professionalism at Audi of Chantilly. I am very happy of the patience, time allowed to make payments on the vehicle of my choice. The staff treated me as family, and the assistance of my sales person, Marcus, made my purchase a lot easier, I could not ask for a better dealership to conduct business with, they are the best !!

TLV

Jun 24, 2014

We just purchased a Q5 from Sharon Gingell at Audi of Chantilly, her help and knowledge was great! The buying process has been better than previous experiences at other dealerships. Showroom is bright clean and all the staff are helpful! I am so pleased with the whole experience, plus I'm so excited about my new car. Go to Chantilly before other dealers.

TGordon4510

Jun 23, 2014

I highly recommend Audi of Chantilly for the purchase of a new/used vehicle. Eric & the sales Team were very helpful in the buying process.

meriweatherrf

Jun 2, 2014

My wife, sons, and I came in to look at a used car on Sunday, June 1, 2014. It was our intention to look for a vehicle to "downsize" to and we really were just looking! That changed when we met met with Mr. Pearson! Let me just say that we not only purchased a Scion, but a Used Audi Q5 as well! My wife and I were both impressed with Mr. Pearson's customer service skills and attention to detail. He was attentive, knowledgeable and the consummate professional throughout the process! I was most impressed with the way he interacted and engaged with my wife and my children throughout the afternoon while remaining focused on our wants and needs in a vehicle! He won my wife over to the Q5 while never being "pushy" or inconsiderate. THIS IS WHAT A SALESPERSON SHOULD BE LIKE! Let me say that I plan on sharing my experience with everyone I know and directing them to Mr. Pearson! I also will let them know that the entire Audi Chantilly Staff treated us marvelously and truly made the experience of buying two cars in one afternoon an enjoyable one! Sincerely,Ronald F. Meriweather

audi fan

May 4, 2014

The service was excellent. Every one was very friendly and professional. I would definitely drive the hour and a half to do business with them again. Nick was very friendly and got us a good deal. Josh was also very friendly and professional.

Steven

Apr 16, 2014

I was in the market for a new vehicle and found a newly listed Jeep online. Because it had just come from a trade-in over the weekend, the price wasn't even listed yet. I requested more information and quickly heard back from Mort, one of the salesmen. He gave me a quote and was able to take me that day for test drive. I went in, test drove, and we were able to make a deal by night's end. There was some work required to match VA state inspection standards, but the car was ready in 2 days as expected and looks great! The process was easy and Mort was great to work with.

PaulRuffins

Mar 4, 2014

My wife and I recently had the pleasure to work with Audi Chantillys salesperson Marcus Pearson, who was extremely helpful even though we bought a used 2008 Mazda 6, not a more expensive Audi. Here are the specific reasons why I feel he provided great customer service:1) I saw the car on Cars.com, took it for a test drive, and knew we wanted to buy it. I wanted to put a deposit on it until two days later when my wife could drive it. Chantilly Audi does not take deposits, but Marcus came up with a solution.2)When we wanted to use financing from our credit union, Marcus and the Audi business office made it smooth sailing. 3) Finally, when I took the Metro out to Vienna to pick up the car, Mr. Pearson was so kind as to pick me up from the Metro station. The next day, the Mazda passed Maryland inspection 100%. Overall, I feel that Chantilly Audi gave us a very fair price on a fine car, and that Marcus and the business office have provided above average service so far. If I get my permanent tags back from the dealership in a timely manner, I would say that the service was excellent.

MIKE

Mar 1, 2014

THEY PUT AN AUDI ONLINE GREAT PRICE ONCE WE GOT THERE THEY TOLD US THIS A6 DO NOT DRIVE AND IT NEED TO BE FIX.. HOW CAN YOU DO THAT AND YOU CALL YOURSELF AN AUDI DEALER..

SMJones

Feb 8, 2014

I recently bought at BMW 550i from Audi of Chantilly. I usually buy from another dealership but I think Audi of Chantilly is my new dealership for life! Mort was excellent! Very professional, kind and knowledgeable about a non Audi car. This is not my first BMW so I knew that he knew what he was talking about. Sean in finance was great...got me a great interest rate! And last but not least Mr. Rodriquez got me in the deal with not a lot of haggle and hassle. NO ONE WASTED MY TIME- which is big in my book. The entire process took 1.5 hours. They really took the pain out of car buying.

Mehdi

Feb 1, 2014

I would begin by saying thank you to all the staff that helped me and my brother today......drive lil over 4 hours but it was well worth it nick o'neal was very professional and very helpful I purchased and audi a5 used in a great condition very we'll detailed my questions were all answered most importantly everything I heard from nick was nothing but what I exactly saw wich was the car I ended up w I appreciate doing business with chantilly audi ......and thank you to Sean in finance welcomed us w a big smile very comforting .... Thank u audi chantilly hopefully ....... Great doing business at ur location.

Bpd124

Jan 24, 2014

Morgan was awesome! She helped me through the whole process. She was very nice and friendly and made the whole car buying process very easy. I would definitely recommend her if you are thinking about buying a car. I bought the Audi Q5 and love it!

Delightful

Jan 22, 2014

We are proud and very happy owners of a 2014 Audi Q5 that we purchased from Audi in Chantilly in late December 2013. We also wanted you to know that much of our positive experience was due to the outstanding service, support and knowledge of our Sales Specialist, Ms. Sharon Gingell. The key was to find someone who we could synch with and who could answer various questions, understand our perspective and requirements, and help guide us to the right car. We found it in Ms. Gingell, and almost immediately, when Sharon suggested we check out and test drive a Q5 even though we walked onto the lot intent, almost determined, to buy an A4. Sharon provided valuable, insightful and relevant information about the car, Audi and your services which helped us draw on our own conclusions about the utility, practicality and compatibility of the Q5 for us over an A4 or any of your other cars. We found Sharon to be knowledgeable, extremely helpful and service-oriented. We test drove a couple of Q5's over the course of a couple of visits and looked at many more on the lot. Each time, Sharon patiently highlighted the differences and helped us narrow our search for the car we wanted. With her help, we found it.We have the highest praise and compliments for Ms. Gingell, and believe she is a five star sales specialist selling a five star SUV. In fact, we offer her our greatest compliment; namely, that we would buy another car from her.We look forward to continuing the great experience that Sharon has started between us and Audi of Chantilly, and hope to grow this with your Service Department and maybe even another car in the future.Sincerely, The Lee Family

Dmcneal52

Jan 22, 2014

Marcus made my buying experience direct and hassle free. He was very friendly and easy to work with. He was knowledgeable and took time to ensure I was comfortable with the process. The whole experience was great.

bjcapitolav

Jan 16, 2014

Nick was a dream to work with. First, he actually listened to us. He wasn't pushy. When I found a slightly better deal at another dealership he met with his manager to not only match the deal, but they beat it. Overall, I am very pleased with the price and the service. Sean was a pleasure to work with also. He arranged for the financing and got me a good deal. My hats off to both Nick and Sean.

Cash Benz Buyer

Nov 29, 2013

Inquired about an ad on Cars.com for a 2005 CL65 in Alabaster White and the ad even had a VIN which I ran a history report on and it showed to be a Northern Virginia car, but the salesperson I was in contact with gave me the following response: "Unfortunately we do not have any Mercedes on our lot. The listing is not correct. We share a property with Mercedes next door. We can not sell Mercedes at this dealership because of that. It looks like someone made a mistake somewhere." Why would the car have been advertised if they did not have access to it? If customer service was so important, why would the salesperson not have taken the time to look into it further with his manager and or the dealer they "share" their lot with? I am in a customer service driven, straight commission business and would have taken the opportunity to get some real answers for someone that took time out of their day to contact me for help. Unfortunately, these people didn't and basically ran an ad that just wasted my time, even after I let them know I was a cash buyer and this was the car I have been looking for, they still made no apparent effort to help. I guess this is why the world is so screwed up. No one cares anymore. Very sad!

mtcusick

Nov 25, 2013

I highly recommend Marcus Pearson and the Audi Chantilly team for your automotive needs. Dealing with sales people (particularly auto sales people) can be such a negative experience -- dealing with Marcus was only positive and could not have been any better. Marcus had a very good-natured and no pressure approach to sales. He was attentive and insured we were matched with the best vehicle to meet our requirements and budget. Most importantly, Marcus lead with honesty and integrity: he was up front and forthright about vehicles that might be problematic for us. Marcus was not afraid to admit when he did not know the answer to a question; however, he was certain to track down answers and to be sure that all our questions were answered before we sealed the deal. At the end of the day, we were certain that we got the best value possible. Again, I highly recommend Marcus Pearson and the Audi Chantilly team for a car buying experience that is as smooth and as comfortable as the ride in our new used 2004 BMW 525i.

Senior 64

Nov 6, 2013

I recently purchased an CPO S5 Cabriolet from Audi of Chantilly and the entire experience has been outstanding. The sales staff from sales person, Ms. Lay, to the sales Manager Mr. Elasady, were very professional and a pleasure to work with i felt the price for the value was very good. The follow up for service was with out a doubt the best experience i have had in the past 30 years, David Martin was extremely professional, answered all of my questions and provided exceptional service. THe follow up by Mr. Martin on two additonal phone calls just to mkae sure everything was okay was a first. Thanks for an outstanding experience, Its Not Broken So Don't Fix It

amitch2512

Oct 19, 2013

Lily handled the finance side of my purchase. She made everything real easy and smooth. I appreciate her professionalism and sense of humor as well. Thanks Lily.

mike

Aug 24, 2013

I went to see a Pilot, The carfax looked great once I got the and I drive this SUV you could tell this Honda need a transmission I when told the sales man.. He was telling you can buy a warranty if you liked... I don't know any one who would by a car with need a transmission.. I think these people give them self's reviews..

KR

Jul 17, 2013

This is a review about the service department. Best service I have ever had. They treat you amazing and handle everything quickly and professionally. I would recommend to anyone. The parts department seems to be awesome as well.

whitedad

Jul 17, 2013

This is a review about the service department. Best service I have ever had. They treat you amazing and handle everything quickly and professionally. I would recommend to anyone. The parts department seems to be awesome as well.

Onepissedoffcarowner

Jul 10, 2013

I bought the car about 2 1/2 months ago. It ended up needing new tires when I was told it didn't. When I brought it in to see if I could be helped out with the situation, the general manager was very nice and helped me out with all my needs. They will deffinately will always have me as a customer! I couldn't be any happier with the way it was handled!

tsktwins

May 22, 2013

Very poor customer service as Lily seem to be juggling 3 customers at one time. I ended up buying a car that was supposed to be "dealer loaner'. When brought the car home, it had personal belongings of person who actually had bought car previously and traded it in. Her personal information was left in the car. I was lied to by Lily and the dealership and they tried to double charge me on warrantee that had carried over from the car. Would not buy another car from Lily or this dealership

Bpac1960

May 14, 2013

Fabulous experience.. Very professional, very knowledgeable and most of all honest and nice .. Loved her and the dealership will definitely recommend to all my friends and family.

Maryland Family

May 11, 2013

We traveled about 60 miles to Audi Chantilly to see a used Kia SUV. The vehicle happened to have all of the features that we wanted and was the right color. From the moment we walked into the place we were treated well. There was no pressure to make the purchase and we were able to take our time in making our decision including feeding our son lunch in their showroom. When it came time to sit down to make the purchase, we were treated with respect and were able to negotiate a fair deal. We were very pleased with the outcome until we got home and looked at one of the documents which showed we were charged for something that had never been discussed. The next day, when I contacted the manager, Roger Kaiser, he took our concerns seriously. With little effort on our part he agreed to refund the fee. When many business (especially auto dealers) seem only interested in the sale, it is refreshing to find one with an interest in customer service. I would recommend this dealership to anyone. If I were in the market for an Audi or another used vehicle, I would absolute go back. This place understands how to run a business.

freddyparra

Apr 1, 2013

My wife and I drove from NC to see one of their vehicles in stock. Since stepping inside their premises we had nothing but delightful customer service. Patient and courteous sales staff. They went outside of their comfort zone to make our experience unique. We are proud Audi owners!Garage: 2011 Audi Q5 P+, 2.0T; 2013 Audi A5 P+, 2.0T, MMI+Nav.

Lyricasia

Mar 11, 2013

After being given the run around with other dealers, I decided to just go straight to the Audi delaer and try my luck. I am so glad I did. I was looling for a used Audi A8, particularly white. Fell in love with the car at first sight. Sean is a very knowledgable and helpful salesman. No pressure what so ever and this was my very first time trying to finance a car. The prep work didn't take long at all. And the best part was yet to come. Diana got me approved for the vehicle. Interest rate wasn't the best but she reassured me that she can do better when the banks open up on Monday! She delivered on her promise. She got my interest rate cut in half! How awesome is that!!!! My experience with this dealer has been nothing less then perfect! I'm an Audi fan for life!-Lyric

ReluctantReviewer

Feb 13, 2013

I visited Audi of Chantilly to buy a 2011 A4 Premium Plus CPO. Unfortunately my experience was pretty bad from several aspects.Customer service was poor as even paged multiple times, the sales rep I made the appointment on the phone (Mort) didn't even acknowledge me. Only after approx 1 hr I was able to test drive the car (thanks Lily). I liked the car and started the price negotiation when I found out that the car is not CPO. The car is posted on Cars.com as CPO and that's how I selected it. For a non CPO car the price was too high even after a $500 discount.In short, I was treated like they didn't want to sell the car, there was misleading information posted online and the price was way too high for non CPO car.

NotBigIntoReviews

Jan 20, 2013

The sales department at this dealership doesn't have any desire in making your buying experience pleasurable or having you as a repeat customer. They will do whatever it takes including lie to your face, make false statements to close a deal. I have worked on issues of higher complexity that required much more effort on the dealerships part and received superior service at Audi Rockville, Tyson's, and Alexandria.

Deeipa

Jan 12, 2013

I recently purchased my new vehicle from Audi Chantilly. I worked with Stefanie Gracie, and I must say she is the bestest ! She made the whole process of purchasing a vehicle so much easier than I thought it would be. She was very professional.She knows exactly what she is doing and was very helpful and friendly. Thank you so much Stefanie for all your help. You are awesome !

mimajo

Dec 30, 2012

The Audi name sells itself, however a less than attentive and less than responsive sales associate can do much to sully the process and is the reason for my low rating of this dealership. If common courtesy can't be observed than what else is not getting sufficient attention? After corresponding via email and phone calls with the assigned Audi sales associate, I arrived prepared to buy a vehicle which was previously identified and discussed with the dealer. I called an hour and half prior to my arrival on the scheduled day and left a message for Ms. Mihan regarding my arrival.After a very pleasant greeting from the receptionist upon my arrival I was met by Ms. Mihan who advised that the car in question had been sold the night before. My biggest beef here, I would have respected the news of the car being sold prior to my arrival to the dealership on a Friday afternoon during rush traffic, and prior to driving nearly two hours after arriving in Washington that day after an 18 hour delayed international flight with the intention of purchasing a very specific car. That lack of common courtesy is hard to recover from in this situation. While there, I took advantage of the opportunity to test drive other vehicles, and was offered the same price as the car sold the night before. However the idea that no one could advise me by simply calling or leaving a message to inform me that the vehicle had sold overshadowed the experience. The experience with this dealership and sales associate ultimately helped me to make up my mind that perhaps this wasn't the right time for an Audi after all.

rgidadhu

Dec 9, 2012

Luxury buying experience for a luxury car...My anxieties in buying a used car were quickly put to ease by Stephanie Gracie and Matt Nicol. Very professional, knowledgeable and helpful through the entire process. I highly recommend them both and will definitely come back to buy my next Audi!

flower

Nov 14, 2012

We were absolutely amazed at how Joe Najm treated us when we came in to purchase a used vehicle for our growing family! He offered us a very fair deal and then worked with us until it was something we could afford~it was like he truly cared about taking care of us not just making a deal! We are so very grateful and would recommend them to anyone! They certainly have our loyatly!! They are by far the best dealership we have ever been to!!

shadsterrr

Oct 12, 2012

Buying a car is not typically associated with the phrase "enjoyable experience". However, the experience at Audi of Chantilly was exactly that. From the moment you arrive, you are made to feel at home and comfortable. My sales expert, Matt, was knowledgeable, passionate, helpful, and an all around pleasure to work with. He took the time to understand what I was looking for and genuinely cared. Finance Director Diana goes above and beyond to ensure the financing is the absolute best possible. She is very good at what she does and she loves it - and it shows. Audi of Chantilly has put together a great team and everyone here should be proud of the great work that they do! The entire experience here was incredible and I love my 2013 A5 convertible. I will send everyone I know to Audi Chantilly and I will be back here for my next vehicle. My deepest appreciation and thanks to both Matt and Diana.

whittonm

Oct 8, 2012

Great experience at Audi Chantilly buying an A6 from Aba Cole. No pressure, lots of help finding the car we wanted, good pricing. Highly recommend Aba as a salesperson. Dealership is nicely laid out and not overcrowded. Our initial contacts with service dept were also very good.

mccampfield

Sep 23, 2012

I have always dreaded the car buying process, but the moment that I entered the showroom, I felt at ease. Anthony took the time to listen and understand what I wanted in a new car. He show me options that made the final choice easy. He made sure that the price fit within my budget, and that the car matched my needs. There was no high pressure! I highly recommend Audi Chantilly as the next place to buy you auto.

alcobob330

Sep 20, 2012

I purchased a vehicle on line for the first time, your internet pricing was very competitive, I was a bit apprehensive about buying a vehicle with out physically seeing it. The pictures on your web site eased those concerns. Lily Mihan was great to work with, very easy negotiation, shes very professional yet was fun to deal with. Made arraignment to have my vehicle shipped to Akron, Ohio for $371.00 and knocked it off my offer. (McNutt Transportation) My car was picked up on Friday at 11:00 am and was in my driveway 8:30 Friday night I will definitely seek Chantilly and Lily again for my personal and company vehicle needs. By the way love the car!

joshuanaine.brown

Sep 10, 2012

Stefanie Gracie was very helpful in helping me purchase my car. Very professional and friendly. And even though I had doubts on buying car, she worked with me, showed me several cars in the same price range that I might be interested in. And in the end gave me a great deal on the car I wanted.

Daniel

Sep 8, 2012

I bought a used Honda from Audi Chantilly and it was a great experience. I hate buying cars, but Audi Chantilly made it as pleasurable as possible. Our salesman, Mort, was really nice, no pressure, and very professional. The business office person was equally as great to work with. We received an excellent price and would readily come back here for another purchase.

jonathanvaljean

Sep 5, 2012

On 9/3/2012, I was treated to an absolutely wonderful buying experience by the courteous and friendly staff at Audi Chantilly. My salesperson, Anthony Oman, was wonderful from start to finish, and he made everything so easy and smooth. Thanks so much, Anthony, for your professionalism and for your kindness! Diana Amin, Director of Finance, was very professional, and I appreciate her making the transfer of funds and finalization of the deal painless and worry-free. Also, as I drove in from six hours away, I want to give a big thank you to Liam the valet (didn't catch his last name) who kindly accompanied me to Dulles to return my rental car. Even though he had to work a few minutes over in order to help me, he was such good company and in good spirits. Based on past transactions with other dealerships, I fully expected to be treated as a second-class customer because I was buying a used car. Joyfully, this was not in any way the case at Audi Chantilly! They treated me like a king... In fact, you would have thought I was buying an R8! Thanks again to all who were involved in making this such a pleasant transaction. P.S.--I love my "new" MINI Cooper S!

jphalen

Aug 2, 2012

I just bought a 2012 Audi A4 from Chantilly Audi and I am absolutely delighted with whole car buying experience I had from start to finish. My salesperson, Stefanie, was top-notch. She really knew everything about the A4, was professional in demeanor, and worked with me to make my dreams of owning an Audi come true! Coming to terms on my trade-in and pricing on the A4 was informative and stress-free - no game playing here! I also want to compliment Diane in Financing for working diligently to get me the best possible financing, making sure I knew from start to finish what my payment would be and what options were available to me. She sure is one smart cookie! She explained everything in terms I could understand, answered all of my questions, and even made me laugh when I started to stress over the whole financing process. She put me at ease and made what can be a rather daunting car buying process (financing) seem effortless and pain-free.Thank you, thank you to the team at Audi and a my special new friends, Stefanie and Diane!

lkduvall

Jul 31, 2012

Our experience with Danny Feagans and the Chantilly Audi team has been professional, friendly and complete since our first visit with you on July 12. You made our purchase easy, direct and uncomplicated. You answered all of our questions and met all of our needs. Your fortune is representing such a quality product in the A6, but your skill is in meeting our list of preferences.Having now left the 'Infinity' family and total satisfaction, we look forward to the same experience with Audi and your service team. We welcome the chance to share our experience with your management team to ensure their awareness of your expertise. I used to consider myself not a real 'car' person, but this car has me totally enthralled.

fbeal20

Jul 20, 2012

Kudos to Lily Mehan and the entire Chantilly Audi staff for making my wife's auto purchase an exceptional experience. We have purchased several vehicles over the years and this was by far the most professional organization that we have dealt with.

D. Francis

Jun 23, 2012

Dealership is nice and Dan is great. We are picky buyers and he went out of his way to work with us on making the right new car decision. Dan knows the cars and is willing to spend time explaining how all of the functions operate. He also follows up on any issues that may arise after the car is sold and that often does not happen once the papers are signed. Cant rate service yet, but Im sure it will be acceptable. We highly recommend Dan if you are looking for a new Audi.

VADOC

Jun 20, 2012

Best experience ever buying a car. Friendly, knowledgeable, and fair. Matt even found a small problem with the cowling that I had missed. Finance department was also very helpful and friendly. I will purchase from them again.

jmoore5423

Jun 17, 2012

dealer did the right thing and took responsibility for repairs after used car purchaseRoger the GM took control of a bad situation and got it resolved quickly.

Steve

Jun 2, 2012

The management staff (and the sales staff) are real pros. Everything was handled without the stress normally involved with an automobile purchase. All of the employees treat you with respect and do not make you feel as though you are in an adversarial relationship. They know their product and strive to help you achieve the purchase best suited for your family. Steve

Birgit

May 7, 2012

Matt is by far the best sales person my husband and I have ever dealt with! He made the whole "Audi experience" very pleasurable, never pressured us, he answered all our questions and played a big role in our decision to purchase an Audi. Even after signing the sales contract he was and is there every step of the way, introducing us personally to the service people and should we have any questions we can call on him any time and know we will get an answer.We have recommended him and Audi Chantilly to all our friends!Thank you Matt!Birgit and Gary Cowen

kthomas617

May 7, 2012

I received excellent customer service at Audi Chantilly. Anthony Oman did a fabulous job of assisting me with my purchase of a 2012 A5 coupe.

DavidDodero

Apr 27, 2012

Anthony did a great job of showing me numerous vehicles and taking his time working with me. He was extremely knowlegeable about the Audi product line and options. Because of his great service I knew I had to purchase my Audi from him. Diana in Finance was equally professional and very helpful. Will recommend them to all my friends and will be purchasing more Audis through them! david

getoutofhere

Apr 25, 2012

I have bought many cars and owned 4 Audi's. The appraisal performed on my potential trade-in was less than reputable ("fair" for a car that has no dents, scratches, dings, rust, tire issues and the interior is in perfect conditions) for the actual condition of the car. Also, I was told the value I found online for my car was not a trade value but a retail value. Being a single female, it was quite apparent what they were trying to pull over. I have gone to another dealership who has given me an accurate quote for my trade in car and didn't add on a $2,500 fee over and above the price on the car I was interested in buying during negotiation. A very sad representation of a great auto maker. In addition, the staff in the delearship were extremely unprofessional, yelling to each other across the area about a sporting game and various other issues. No class whatsoever. Nick was very professional and I don't have any real complaints about him individually.

Quality Seeker

Apr 23, 2012

Overall look and feel of the dealership ans it's facilities are first class. Buying process was swift and easy, (I was pre-approved for the car I went seeking to purchase). The Sales Staff and I was able to quickly settle upon a price and away I went in my new car.

welaughalot4

Mar 11, 2012

After a frustrating, and VERY long day of looking for a solid used vehicle by visiting numerous dealers, after easily spending hours on the internet, we ended up at Audi Chantilly. We were so glad we did. Due to the hardwork of Joe Najm we were able to end up with exactly what we wanted and an even better deal than we expected. Joe did some extra research for us, answered any questions we had and truly went over and beyond. We highly recommend the dealership and JOE NAJM to anyone looking for a great dealership and person to work with. Also, Diana Amin, Financial Director, was very helpful and quite kind. Thank you, Audi Chantilly! ( I also want to add that this was at the end of the day on a Saturday--and knowing, they like all of us, wanted to get home to their families--they never rushed us and acted like they had all the time in the world)

adt927

Mar 5, 2012

I purchased a used A6 that I found on-line a month ago. I negotiated a resonable price and went in to the dealership to close the deal. I was assigned to Lily who was low keyed and nice to deal with, although not as knowledgeable on the vehicles as she should be. I was later introduced to Shahid the used car sales manager who also was nice and thanked me for my business. After completing the paperwork and leaving a deposit, I made arrangements for my non-local bank to send the remainder of the payment. I offered to have the money wired the next day to expedite the payoff process and requested wiring instructions. They responded that I should provide my bank information and they would contact them to have the money wired. This is not how it works. I don't know if they're inexperienced or too cautious, but we settled on having a bank check issued to them sent by the bank. They offered to let me take the car home and I accepted. This is where the relationship soured. I notified my bank the next day to send the funds. A snafu on their end delayed processing for a week. Once that was resolved it took an additional 10 days to get the check in hand. During this time I had received numerous calls from Shahid, someimes within the same day demanding payment or return of the car. I had provided proof, which they verified, that I instructed my bank to send the funds and it was in the mail (really). Their position was they didn't care, they wanted their money now. I was to get a loan from them immediately and I could pay off the loan when the check came. Although the check was made out to them, they told me cashing, redepositing, clearing or signing it back over to me was not an option. The check was my problem not theirs. I realize it was a series of events that are not usual and they are a business, but to treat me like a dead beat and harass me for payment, when delivery was out of my control and the "I demand my money now" attitude ensures I will never purchase from these people again. They are not about customer service or building a relationship at all, they just want your dollars.

akwilliamz

Mar 5, 2012

Gil was great through the entire process. He helped me find the exact car I was looking for (2012 A3 TDI), and when it was on order he stayed in constant communication with me. He was very professional, gave me a great price, I would definitely do business with him again!

trockk98

Feb 20, 2012

Joe was very patient in the whole 7-8 month process and didn't make me feel rushed or pressured to make a purchase. He was much more knowledgeable about the cars than i've experienced with other dealers. The overall attitude, delivery, and professionalism would push me to refer anyone looking to purchase an Audi, to go to Joe.

cjohnson1978

Feb 3, 2012

I stopped in to test drive a used 2009 A4. Joe and I went for a ride. He was very professional , yet down to earth and extremely easy to deal with. As it came time to negotiate price and terms, Joe kept the atmosphere calm and enjoyable. In the end we were able to reach an agreement that I was completely satisfied with. The overall experience and professionalism at Audi Chantilly was outstanding. I would recommend, that if you are in the market for a new/used car, please visit Audi Chantilly and specifically ask for Joe Najm, he is the real deal when it comes to creating a great car buying experince. Excellent Experience, excellent outcome!!!!!!

Mary T. Foster

Jan 25, 2012

I have had several problems with my 2004 A4 and each time I have taken it to be serviced Matt and his team have gone out of their way to explain the problem to me and be very precise in what work needed to be done and the exact cost. There have never been any surprises.As Service Manager Matt is busy making sure everything runs smoothly but he always takes the time to personally explain things and make sure I get the service he thinks each customer deserves.It is a hike to drive to Chantilly for service but because of the quality of service I gladly do it whenever my car neeeds service.Matt is the consumate professional who understands what customer service is and he and his team are good examples of what more people should practice.

JimandJane

Jan 4, 2012

Great dealership and terrific experience for us. My wife and I stopped in to check out exterior/interior colors and ended up buying a 2012 A6 owing to the helpfullness of Matt and Gil, the ease of the purchase experience and, of course, the quality of the car. Both Matt and Gil were extremely knowledgeable about the features of the car and seemed to have limitless patience and time to make sure we were happy with our purchase and to demonstrate the full functionality of the various systems in the vehicle.

cmacallister

Jan 2, 2012

Outstanding dealership with outstanding personnel. My son and I worked with Danny Feagans. He is a consummate professional and was exceptionally responsive. He followed up with every call and every email. He worked tirelessly to find a used Audi A4 for my son. I highly recommend his service and this dealership. If I ever find myself in the market again for an Audi, I will definitely look up Danny Feagans at Audi Chantilly

Chauncy

Dec 31, 2011

They really work with you to help get you the best deal possible I told them my budget and they worked their best to get it as close as possible for me on the car that I wanted. They treated with respect and were very upfront about everything I plan to go back for my next car too and recommend them to friends and family.

JaneL123

Dec 29, 2011

I researched cars at length and spoke to many dealers. Joe was the best; knowledgable, straight dealing, and generous with his time and expertise. I would highly recommend him Jane

apn

Dec 21, 2011

Lily was very knowledgeable and professional. When I went into the dealership, I was torn between the Audi A6 and BMW 5 series. In fact, I was leaning more towards getting the BMW. Lily was patient with me and helped me work through my concerns. She also was good to work with in getting the price I was comfortable paying for the car. Overall, I would recommend Lily to anyone going to Audi of Chantilly.

DPlimpton

Dec 21, 2011

I purchased an A3 in March of 2011. I went into the dealership looking to purchase an A3 however I was very concerned with getting a car that had a specific set of options and getting it for price that was within my budget. I met with Danny Feagans and discussed what I was looking for and what criteria the car had to meet for me to consider purchasing it. The car I wanted ended up being a little out of price range. This however was not something that Danny Feagans or the gentleman in the finance department was going to let keep me from driving off the lot in a new Audi. I discussed with them the monthly payment limits I had, the amount I had to put down, and the car I had to trade in. In the end they worked out a deal that got me behind the wheel and within the monthly payment cap that I wanted. Even as they were finalizing the paperwork and I was signing my name I was asked if I was sure I was comfortable with the deal they had given me. I can't think of a moment or reason that this dealership did not exceed my expectation. I never felt pressured. I never felt uncomfortable. I bought a car and had no second thoughts about weather or not I was getting a great deal. Clearly the Audi Chantilly dealership understands the correlation between customer satisfaction and selling product. I will be back to this dealership the next time I need to buy a car and Danny Feagans is the guy I will see to sell it to me.

jesuslewis

Dec 18, 2011

From the first day I met Mort to find the perfect car for me, I was very pleased with his professionalism and warm personality. My husband was also very impressed with Mort throughout the wheeling and dealing on our newly leased A7. He found me the car with everything on my wishlist at the same time keeping the monthly payments within my husbands budget.I would recommend anyone looking to purchase/lease a vehicle to stop by Audi of Chantilly first!

John_L

Dec 10, 2011

I had a very pleasant experience purchasing a pre-owned Honda from Gil at Audi Chantilly. I plan on purchasing an Audi in the near future and would definitely consider Audi Chantilly first and foremost for this purchase.

crl

Dec 4, 2011

Daniel is very professional, respectful to customers and very knowledgable person. He took the time to work with us until the purchase and answered our questions patiently. The day we took the delivery of the car, it was his day off. However he was at the dealership for hours and ensured all went well and patiently explained the car features in detail (including the bluetooth setup). We are impressed with his quality of work, product knowledge and professional ethics.

saurabhb

Nov 23, 2011

I picked up a brand new 2012 A4 from Audi Chantilly. Joe Najm was the salesman who worked with me and he was fantastic throughout. They gave me a very good deal and I was satisfied with my purchase thoroughly. I would recommend Joe and the dealership to anyone in a heartbeat.

newAudiA4

Nov 19, 2011

I used TruCar.com to try to find the best price for an Audi A4 in Northern Virginia. All qouted prices from Maryland dealers though. Audi of Chantilly met the best price of all three. I got my new 2012 Audi A4 nearly at invoice price. My trade in value was a bit low at first but Gil worked with the manager to get a higher and fair trade in price. Gil was very informative, very knowledgable, answered all my questions and was not pressuring me into any deal I did not want to make. Audi Chantilly believes they should not lose a sale because of price. This is true based on my deal.

RWZ8391

Nov 17, 2011

Initially wanted a 2011 A8L but the inventory was limited because I started looking at the end of the model year. Made numerous trips to Chantilly Audi to discuss various features of the car and was always well received by Mort and Danny. I thought they might start thinking I wasn't serious and just wasting their time but they were very cordial and listened to/answered my never ending questions. Eventually, I bought a 2012 A8L and worked with both guys. After purchase, Danny gave me a 2 hour briefing on the various features of the car that was very helpful. In follow up visits Mort helped me with the Navigation system. No matter how many times I've returned or emailed/phoned for help they were always friendly and helpful. Took the car in to Service for the first time to have an electronic module installed for the camera and was treated very well...loaner provided, several emails keeping me posted on status, and my car was washed after the maintenance was done. Service Advisor was Severen Severtson, he knows what customer service is all about. Also, discussed a couple of things with the Parts Dept and again was pleased with level of attention and knowledge.

Ravens1984

Nov 8, 2011

This was my first new car purchase in 5 years. It was like starting all over again, since there is now so much information available on the web. I like working with Danny. Professional. Very knowledgeable. The only downside was the length of time it took for the car to arrive. This, of course, was not Danny's fault. He did everything possible to make things happen rapidly, but sometimes the system just can't be overcome. I'd recommend Danny as someone to work with when you're looking for a new Audi.

Hornblower

Nov 7, 2011

I bought the car based on the online listing from Autotrader. I dealt with Matt Nicol over the phone and via email from Canada and right away knew I was dealing with the right person. The car was hard to find but the price was still very good. I flew into Dulles and was picked up the next day at my hotel. Matt even gave me an informal tour of the city. Total time at the dealership was less than an hour and most of that time was strictly due to international banking.

dmyers8

Nov 4, 2011

Danny was very helpful! I will recommend all my friends to him. He is very professional and polite. He took his time explaining all the car options to me.

nd1968

Nov 1, 2011

I purchased a used 350z over the phone after i saw an ad on auto trader.com. the overall experience was much better than i expected with a high degree of professionalism and customer service. The sales executive Joe Najm gave me a very detailed review of the car by decribing what he saw as he walked around it. he drove the car to gain a driving impression. Joe was in constant communication with me every step of the way. when i flew in to pick it up Joe met me at the airport and the transaction was completed without any issues. This dealer (and joe) played no games, no BS and it was just a pleasant buying experience. i am happy to recommend them to anyone based on my experience!

Edamti01

Oct 27, 2011

Daniel f. Was an excellent and professional sales person. He took the time to assist my wife in trading in her car and purchasing a used card . The whole deal on negiation took 30 mins. Which is pretty amazing when you talk about going to purchase a vehicle at a dealership. The will definitely recommend both Daniel and Audi Chantilly to any body who wants to buy a car. ThanksEric

acdmtyler

Oct 25, 2011

We have purchased two vehicles from this dealership in less than 6 months. Our sales consultant (Danny) has always been very attentive. Danny was not the typical "pushy" salesman and strived to make our experience as painless as possible.

jmb20229

Oct 9, 2011

I have had extensive experience with Audi Chantilly's service department. They consistently provide exceptional service, with the utmost courtesy. I also purchased an A5 from Matt Nichol late last year and was impressed with his candor and professionalism. I haven't had a bad experience at Audi Chantilly - over the course of ownership of two Audis (one purchased there, one purchased at Manhattan Audi). I would wholeheartedly recommend the sales and service staff to anyone in the market for an Audi.

YaleFLewis

Sep 29, 2011

Great salesman and excellent customer service!! Chris Overcash was very knowledgeable and willing to assist in anyway. By far, this was the best car buying experience to date. My wife's car will be purchased from Chris at Audi Chantilly!

pjborloff

Sep 23, 2011

I took my Audi Q5 in for an out of cycle oil change. I expected the service not to be down until end of day. To my surprose my car was ready by noon. The service and customer service was excellent. My service consultant, David Martin was very friendly, and professional. This is why I keep coming back to Audi Chantilly....a great agency! Paul J. Orloff 9/22/11

kpdeck

Sep 21, 2011

I showed up to the dealership with a Friends and Family voucher. Joe could have blown me off since I was already getting a good deal so far. Instead, Joe got me an amazing deal and has been the best car buying experience I have had so far. Joe went out of his way more than once to help me with the buying process.

LaTurner1

Sep 21, 2011

I can't say enough about the service I received, from the test drive to the final paperwork, at Audi Chantilly!! As a single mom that works full-time while finishing grad school, you can imagine that I don't have a lot of free time. I had been working with my salesman, Daniel Feagans, to find a car that I loved yet still fit in my budget. Danny called me to let me know they had a trade, a BMW 330i, that had everything I was looking for; it was even black! I didn't have time to get into the dealership but I didn't want to miss out on the car. Danny went above and beyond what a normal salesman would do and drove the car to me to drive. The car was perfect and I couldn't be happier with my decision to buy the car. Since I wasn't buying an Audi, I didn't expect Danny to be able to explain all of the features of my BMW to me but I was pleasantly surprised when he patiently explained how every feature worked. If you want a salesman that will listen to what you want in a car and put you in the perfect car instead of trying to push you into a car just to make a sale then I would definitely go see Danny at Audi Chantilly!!

dpittman777

Sep 18, 2011

We picked up our new Audi a few days ago and already love it. It's a great car to drive. We decided to order the car with exactly what we wanted and Danny was very helpful with the process from start to finish. He explained all the options available, he monitored the order for us and upon arrival he was very knowledgable about all the features. Diana made all the paperwork effortless. I must say this was the easiest car buying experience we have ever had... I would highly recommend this dealership. They take a low pressure approach but offer excellent customer support. I won't candy coat the price. Audi's are expensive cars but you get what you pay for.

alexleemd

Sep 17, 2011

excellent service by Daniel the sales person. He was very patient, gracious, and informative. Wished I could have gotten a better deal. Overall very satisfied with dealership and salesman.

Joseph.v.c

Sep 15, 2011

Thank you Jacob Jay for providing us with the most awesome explanation of the all the systems and features on the new A7 we purchased recently. With the complexities and incredible features this automobile offers, your two hour(!) lesson was wholely informative, and makes for a great driving experience ahead. Rarely does a purchase include such service, but your approach was overly complete and immediately understandable. Both are hard tasks to achieve, but your passion and commitment to what you are selling are what made this a truly worthwhile experience. Regards,Joseph Carpenter

KaseyDee

Sep 14, 2011

Both my fiance and I used Danny Feagans as our car dealer at Audi of Chantilly. We honestly couldn't wish for a more upright and transparent car saleman. Early in 2011 my fiance bought an Audi A3 and about six months later I purchased and Audi A5. It was actually my fiance, also named Dan, who encouraged me to go see Danny Feagans at Audi. Danny is a great guy - really honest, patient, knowledgeable, never pushy, and is eager to help you find the car you want -- not just any car the dealership wants off the lot. Danny really listens to the customer and helps you figure out how to find your dream car at the right price. He helped me work out a wonderful deal on my Audi and even hand detailed it himself. That's unheard of! It goes without saying that I would highly recommend Danny at Audi of Chantilly - he puts all other car salesman to shame!

angelamason

Sep 13, 2011

The Audi Chantilly dealership is exceptional. I have previously owned Mercedes, Lexus and most recently BMW automobiles and feel that the quality and customer service of Audi Chantilly far exceeds each of the beforementioned manufacturers. My sales representative, Bob Shartasky, is primarily responsibile for my outstanding and execeptional experience. Mr. Shartasky was knowledgeable, professional and friendly. He is a great asset to the dealership and I would absolutely purchase another vehicle from him. Moreover, I would not hesitate to recommend this dealership to people and would refer them directly to Mr. Shartasky. Even post sale, Mr. Shartasky has followed up to inquire as to whether I was satisfied with the purchase and if there was anything else he could do. Other dealerships could learn a thing or to about customer satisfaction from Mr. Shartasky and the folks at Audi Chantilly. They don't just talk about it, they actually deliver customer satisfaction!

cnloudan

Sep 13, 2011

My wife and I visited the dealership in hopes of finding a first car for our 16 year old son. We had visited several dealerships in the area and once telling them that we were looking for something under 10K we were quickly dismissed. When we entered Audi of Chantilly we were greeted by a beautiful young lady who promptly paged Joe to assist us. We told him what we were looking for and he immediatly let us know that he had 4 or 5 vehicles that had been traded in that may work for us. With so many vehciles being turned in an auto dealership I was very impressed that he had a firm grasp of his inventory. He knew where each vehicle was which meant we didn't have to take a tour of the dealership trying to find the cars. He also knew the history of each vehicle we were looking at. We finally decided to test drive a 2002 Audi A6. Joe accompanied us on the drive and let us know the features in the car. He not only talked about the "bells and whistles" but let us know the safety features of the car considering our son is a new driver. Arriving back at the dealership Joe allowed us the time to look over the car and make sure it was the right one for our son. He gave my wife and I time to discuss it in private instead of hovering over top of us. When we went inside to discuss the price, Joe had the Carfax and service records already pulled for the vehicle. Once we agreed upon the price we had to wait briefly for our paperwork to be completed. Joe stayed with us the entire time making sure we had something to drink and were comfortable during our wait. Once the paperwork was done we were greeted by the sales manager, Jahangir Shahid, and told that if we needed anything before delivery, and Joe wasn't available, to please ask for him. The entire process lasted about two hours. I told my wife that I was very impressed that a DEALERSHIP would take that much time and care on a 6K sale. We are very pleased with the car and have already started talking to Joe again on a newer Audi for my wife. All in all we could not have had a better experience on this purchase.A BIG THANK YOU TO JOE NAJM AND THE REST OF THE STAFF AT AUDI OF CHANTILLY.

Cusswald

Sep 12, 2011

Audi has a certain quality as a brand and having driven them for over 8 years in South Africa I have a tangible expectation of the dealership experience and the service. Audi Chantilly and In particular Jacob Jay has met and exceeded all expectations. I will probably buy Audi for quite some time and will recommend Audi Chantilly as wellRespnsiveness, service, willingness to answer all questions and accommodate all requirements was superbCongratulations on a great experience and arguably one of the best driving experiences and finishes in the motoring world - notwithstanding the price paid. Taking price into consideration this vehicle is so far ahead of the rest of the motor industry that it is impossible to define to someone who has not driven one. Given this motoring standard makes the job of matching the experience even harder for the dealer - again they matched the hype and the expectation

eman205

Sep 12, 2011

I recently vistied Audi of Chantilly.I went there to see the A4 and the A6. I have owned many Mercedes over the years but thought it might be time for a new different kind of hi-line automobile such as an Audi. I was greeted by by a very professional likeable fellow named: Bob Shartarsky. He was very knowledgeable about the Audi's and was very pleasnt to speak with. He was unlike any sales rep I have met in quite some time. He answered my questions very directly & precisely. He did not pressure me in any way. I really appreciated that. I did not purchase an Audi that day because my wife is Overseas on a govt contract and will not be back till Dec. But I asure you I will be contacting Bob Shatarsky when my wife returns for a test drive and hopefully a New Audi in Dec. Just thought I would tell everyone about the good feelings I had about this dealership and the professional manner in which Bob Shatarsky conducted himself. Way too ofen the auto businees gets a bad rap..and probably most dealerships deserve it, but surely not Bob Shatarsky or Audi of Chantilly as far as I am concerned.

mrkjpark

Sep 11, 2011

Even though I didn't end up buying a car from the dealer. I was given professional and courteous service through the end. Even after I told the salesperson I will not be able to afford the car I wanted to buy.

jxconroy

Sep 9, 2011

I recently purchased a 2012 Audi A7 at Audi of Chantilly working with Danny Feagans. Frankly, I thought I was buying a MB CSL 550 that day, but found the A7 to be a stunning work of engineering. I highly recommend Danny Feagans - he was the perfect balance of information and support in making the decision to select the A7. Danny had us out the door with our new car in several hours after personally detailing the car. He took time to review all the systems the next day, even offering to come to our home to do it. I had a fantastic experience with Audi of Chantilly and highly recommend working with Danny Feagans.

bbecca

Sep 8, 2011

The agent was very professional and helpful. We felt comfortable and trusted the dealer and decided to buy our car from them without hesitation. overall experience was great, very pleased with the attention, details, info and outstanding service we got from Anthony Oman and the Audi Chantilly VA team.

Ron Waters

Sep 7, 2011

I recently purchased an A6. Chris Overcash was absolutely excellent to work with as he knew all of the models inside and out. He quickly answered all of my questions and aslo demonstrated the answers to my question on the car. I have not been to the customer service department yet however, I highly recommend Chris and Chantilly Audi.

rekula

Sep 6, 2011

I recently leased Audi Q5 from this dealership. Shahid and Lily were very friendly, curtious, knowledgeble and honest. I would like to recommend them strongly if you are in the market to buy or lease a new Audi.

Pankaj

Sep 5, 2011

My wife and I recently had a great overall experience, in dealing with Shahid, when we purchased our Honda Pilot 2007 . He was very professional, courteous, patient,honest, without any sales pressure. He was very resourceful ,his product Knowledge was amazing we just told him our requirement/budget and what we are looking for .He helped us in each and every process of purchasing . The actual process of purchasing the car was quick and painless and also, he got us a very good value for our trade-in. We highly recommend working with Shahid for your next purchase.

EmmBee

Aug 22, 2011

My husband and I purchased a 2012 Audi A3 in August 2011. Jacob Jay provided exceptional customer service. He was professional, knowledgeable and friendly. We ordered the car and it was delivered earlier than expected. At the time of delivery, Jacob even went the extra mile to add a huge red bow on the car. (It was an anniversary present.) Jacob patiently explained all the aspects of the navigation system and onboard computer. He answered all of our questions and has followed up with emails since purchasing the car. We look forward to working with him in the future and we look forward to recommending Audi Chantilly and Jacob Jay to our friends and family.

Jayrocndc

Aug 21, 2011

I went into the Audi of Chantilly dealership on a drive from Woodbridge, VA, because of the horror stories I read on the internet about Audi of Alexandria. I work about five minutes from the dealership, but I did not want to chance having a horrible experience. I went to the dealership and looked around the lot before entering into the showroom floor. I knew that I wanted information on the A4 but I also wanted to see it in person before actually decided to move forward with purchasing one. Once I entered the showroom, I looked around a bit and was greeted by Mort. He was very pleasant and asked how he could assist me. I told him I was interested in A4, but was not making a purchase for at least a month because I was waiting for my car to be paid off from an accident. He understood and did not get an attitude as if I were wasting his time. That moment let me know I was going to have a present experience. I looked at the show room car and asked to test drive one on the lot. Not a problem either. Mort showed me many of the features of the navigation system and explored the cargo area, front and backseat passenger area. He didn't make things up to just answer questions, he was well informed on the features of the car (I did some prior research, just so I could be an informed consumer). Then we drove around for about 10 minutes talking about the car and he also asked about me (where I was from, what type car did I have before the accident, talked about traffic) and I in return asked about him (how long was he with the company, what did he like about the brand). We returned to the dealership and I wanted to experience the Bangs and Olsen sound system, so he located car on the show room, so we wouldn't have to sit outside in the heat, very nice gesture. We also went over a few more features of the navigation system, which was a lot more intuitive than my initial thoughts. Say the words "I'm hungry" and it finds restaurants in the vicinity around you. He was also very upfront about the backup camera not working on the cars, and that Audi was waiting for chips to be shipped in from Japan, but once the chips came in, I would be called to have it integrated into the vehicle. After that, we went over what I wanted in the car. He wrote it all down, and asked that I configure the car online and email him the specs. There was no pressure for me to buy owfrom Mort, as he knew my current situation. He told me when I was ready he would find the car I wanted or order it if we couldn't find it. I walked away very satisfied and I will definitely be making my purchase from Audi of Chantilly

Jayrocndc

Aug 20, 2011

I went into the Chantilly dealership on a drive from Woodbridge, VA, because of the horror stories I read on the internet about Audi of Alexandria. I work about five minutes from the dealership, but I did not want to chance having a horrible experience. I went to the dealership and looked around the lot before entered into the showroom floor. I knew that I wanted information on the A4 but I also wanted to see it in person before actually decided to move forward with purchasing one. Once I entered the showroom, I looked around a bit and was greeted by Mort. He was very pleasant and asked how he could assist me. I told him I was interested in A4, but was not making a purchase for at least a month because I was waiting for my car to be paid off from an accident. He understood and did not get an attitude as if I were wasting his time. That moment let me know I was going to have a present experience. I looked at the show room car and asked to test drive one on the lot. Not a problem either. Mort showed me many of the features of the navigation system and explored the cargo area, front and backseat passenger area. He didn't make things up to just answer questions, he was well informed on the features of the car (I did some prior research, just so I could be an informed consumer). Then we drove around for about 10 minutes talking about the car and he also asked about me (where I was from, what type car did I have before the accident, talked about traffic) and I in return asked about him (how long was he with the company, what did he like about the brand). We returned to the dealership and I wanted to experience the Bangs and Olsen sound system, so he located car on the show room, so we wouldn't have to sit outside in the heat, very nice gesture. We also went over a few more features of the navigation system, which was a lot more intuitive than my initial thoughts. Say the words "I'm hungry" and it finds restaurants in the vicinity around you. He was also very upfront about the backup camera not working on the cars, and that Audi was waiting for chips to be shipped in from Japan, but once the chips came in, I would be called to have it integrated into the vehicle. After that, we went over what I wanted in the car. He wrote it all down, and asked that I configure the car online and email him the specs. There was no pressure for me to buy now from Mort, as he knew my current situation. He told me when I was ready he would find the car I wanted or order it if we couldn't find it. I walked away very satisfied and I will definitely be making my purchase from Audi of Chantilly.

ronsrouse

Aug 18, 2011

I would like to take a second and thank the GM at Audi of Chantilly, Roger Kaiser. Recently my wife and I took our 2011 Audi TT in for it's 5000 mile service. Unfortunately the service was not complted as orginally believed. However after a phone call to Mr Roger Kaiser and a subsequent conversation with Matt ( in service ) the issue was resolved far better than I could have hoped for. In my opinion he went out of his way to ensure that the issue was resolved quickly and to our satisfaction.Thank you Mr Kaiser and Audi of Chantilly for all of your help.

tnguyenVA

Aug 12, 2011

My wife and I recently had a great overall experience, in dealing with Jacob Jay, when we purchased our new Q7. He was very professional, courteous, and patient, without any sales pressure, while we decided between the Q7 and other similar cars from Mercedes and Lexus. The actual process of purchasing the car was quick and painless and also, he got us a very fair value for our trade-in. We highly recommend working with Jacob for your next Audi purchase.

zfitzjarrell

Aug 9, 2011

Working with Jacob was a total pleasure. He worked with me on the price, trade in, and even walked me through setting all the features up. I would HIGHLY recommend purchasing with him.

gregor

Jul 28, 2011

Initially I had a problem with the car breaking down due to the car needing a brake sensor to be replaced which costed approximately $300. I contacted the dealership to reimbursement for the amount because I had only bought the car four days prior (usesd car). At that time they instructed me to send a fax of the invoice and they would see what they could do. There was a lack in communication because I thought the dealership received the fax and was not responding to help reimburse me for the amount. Later to find out the dealership contacted me and at that time I realized they never received the fax and they were willing to reimburse me for the amount of the brake sensor. Now I am satisfied and a check is in the mail for the reimbursement amount. Thanks to sales manager Jahangir for clearing everything up and reimbursing me!

tjacobson

Jul 26, 2011

Beautiful facility, Great selection and very friendly staff. They took care of me on the price. I am very happy and will do business again. Thanks alot.

TJBaskerville

Jul 26, 2011

I met Jacob Jay on my second visit to Audi Chantilly. He was responsive but not pushy and treated me properly as a female customer capable of making buying decisions. He kept me updated on the status of my car order - it took 3 months as he predicted. Jacob agreed to arrive at the dealership 2 hours early to accommodate my schedule, deliver my beautiful 2012 S4 and conduct the new owner orientation. It was a beautiful experience (Jacob set a lot of the common features for me sparring me the pain of getting frustrated and leaving my manual reading to the fun features)and it was all completed in a couple hours. The post sale add-on pitch was a soft sell, very different from my Acura experience. I am loving my Audi S4 and Audi Chantilly!

tfr2002

Jul 15, 2011

David Martin is an exceptional employee. He was extremely friendly and did an incredible job at making me feel important and well-serviced. I'll definitely be coming back.

teeniebee

Jun 23, 2011

Getting my Audi serviced at Chantilly has been such a stress-free and pleasant experience. Ive had the pleasure of working with both Phil and David and have been floored by the customer service and amazing attitude they have. The service has been fantastic and they go the extra step to make sure you're happy. It works. ;)

vvhill

Jun 23, 2011

Had to take care in for service...Matthew Frick and David Martin should give classes for grade "A" customer service & customer care. I was made to feel like I was the only customer they had serviced that day. Matthew's technical expertise is stellar! David's level of care and knowledge is beyound reproach. They are honest and caring. You can sense the feel of family, and that would be whether you are dropping in to browse or you're there for a major service. Big or small you are well taken care of! I could not has asked for a better experience! I will ALWAYS bring my Audi back for their tender loving care!

tyler725

Jun 19, 2011

I was greeted in a most friendly and professional manner by the receptionist. The sales person was most professional, listened to my desires and requirements, provided the vehicle I wanted, gave me a good price for my trade-in and was able to procure the appropriate financing. There was no pressure, tension or feeling of discomfort. The sales person has scheduled an hour to walk me through the vehicle's technical options and accessories. Overall, both the sales person and the financing department performed their respective tasks and functions in a most friendly and very professional fashion.

SFTrny

Jun 16, 2011

Jacob Jay worked with us over several weeks as we investigated both new and pre-owned options with Audi. He was always polite and professional and did not try to "sell" us. He was patient through a lot of questions about the cars, the brand, and the market. He was polite and encouraging - even when we discussed looking at other brands and dealers. We never felt pushed or pressured, and never felt ignored. Exactly the right balance. When we decided on our purchase, he made the process exceptionally easy.Overall - the entire dealership staff including the maintenance department is exceptional. The facility is immaculate and everyone is extremely helpful and professional.I would strongly recommend both the dealership (Audi Chantilly) and Jacob Jay to anyone.

dalfins72

May 28, 2011

This is our second purchase of an A8L from the Penske Auto group and our third purchase overall of an A8L. The customer service recieved in the past was good but nothing comparible to this time. Jacob Jay was the reason we chose Audi of Chantilly. We are not easy customers and very particular. The purchase of this new 2011 was a 5 month escapade in which Jacob provided his undivided, professional attention. His understanding of what we were looking for in a car and non pressure sales professionalism is what kept us interested in this car and dealership. I pursued a relentless attack of demands,requirements and questions which Jacob handled with pose and confidence. Shelly and I would like to thank jacob and your staff for a great car buying expereince and look forward to the same propfessionalism during the servicing. The next time we spend a $100k plus on car it wil;l be at Audi nof Chantilly. Cheers "The Roslin's".

bmski01

May 3, 2011

I have used Audi of Chantilly a few times because I was unable to get an appt with the Tyson Corner..I have to say Audi of Chantilly is TOP NOTCH from the great Service to the customer reps. The place is super clean and staff very friendly..Will bring my Q5 to this location again.Brian M

DoneenW

Apr 30, 2011

My husband was searching for a gently used Audi A4 with low miles. We met Audi Brand Specialist Mort Rezaee on an initial visits. Because there was no in-stock match to our specs, my husband told Mort exactly what he was looking for--2009 or newer Audi A4 Quattro, automatic, black/black. Mort was extremely professional and courteous from the time we met, through diligent contacts to alert us of cars he thought we might want to see, through our eventual purchase (and follow-up)of the beautiful 2010, 12,000 miles, that we purchased. We give Mort Rezaee of Audi Chantilly the highest review possible--he was a pleasure to deal with, found the exact car we wanted, and treated us with utmost respect. If you are looking for a great sales experience, we highly recommend Mort Rezaee at Audi Chantilly. He sets a new standard in car sales!

ray_yogi

Apr 26, 2011

Very good buying experience. Had some issues with my original purchase but guys at the dealership resolved all the issues and exchanged it with another good car for a very reasonable price. Definitely recommend these guys and would come back for any future purchases.

68sscamaro

Apr 19, 2011

My wife and I were looking to buy a new car and were considering three different brands. We chose this dealership back in January because it was close to the other two dealerships. It was between BMW, Cadillac and Audi. We were met at the dealership by Danny Feagans. I informed him that we were not looking to buy until April/May and were considering other brands as well. I didn't want to take up too much of his time if he had something else going on. He had no problem showing us the vehicle and even discussing the other two. We exchanged e-mails and left the dealership. We exchanged e-mails over the next couple of months and we informed him at the beginning of April that we had chosen to buy an Audi. The Audi was superior in level of finish and options than the other two! We told Danny what we wanted and he found it in a matter of days. The entire process from locating the vehicle, to financing, to delivery was one of the best experiences we have ever had at a dealership. The dealership is very clean, everyone was more than happy to help, and Danny exceeded all of our expectations! Anyone considering a purchase of a new car would be missing out if they didn't shop here. We will be back!

charlene5261

Mar 30, 2011

I am a cowgirl from Montana and parting with my big 3/4 ton was very emotional for me. However, with the climbing price of fuel and the negative impact to the planet of driving a large inefficient vehicle; I decided to trade in my truck for a energy efficient - but sporty, new car. I looked at the models touted as "green" by the other dealers and they were very cramped and NOT sporty- but most dissapointing - none of the dealerships wanted to pay me a fair price for my trade in. Then we went to Audi of Chantilly and met the best car salesmen I have ever worked with, Jacob Jay. Jacob met us, found out which car we were interested in and immediately handed us the keys to the car I wanted to drive, the A3. Unlike the other dealerships salesmen he showed us the basic features of the car and let us take it out for a test spin (without having to feel like he had to come along and ride in the back seat--- Geez I hate that!) - He actually trusted us to take the car out on our own!!!! We loved the car immediately. Jacob worked hard to get me the best price for my trade-in (several thousand dollars more than the "other guys") and was also able to get me an awesome deal on the car I wanted. Jacob spent a great deal of time explaining all the features and makeing sure I knew how all the components worked on my new car before I left the dealership. It was a great experience and I would recommend this dealership to anyone. Thank you Jacob, thank you Audi of Chantilly!!! We are customers for life.

sedwards1568

Mar 28, 2011

Jacob Jay was the best salesman I have dealt with in a long time. He was not pushy by any means and was very informative of the A3 I was looking for. At first the numbers did not work in my favor for the car I was looking at. Jacob and his team were determined to find me the right deal and ensure i would be happy with my purchase . I went home that night without buying a car. First thing the next morning Jacob called to say thet a new 2011 A3 would work beter for me than a 2010. They worked with various credtors to ensure I would stay within my budget.Personally I wish all salesman were of his caliber. Throughout the entire process Jacob was helpful and cordial. I highly recommend him and the entire staff that I dealt with at Audi of Chantilly-Sherry

EEE

Mar 24, 2011

My husband and I bought an A5 on Monday and had an amazing experience. Everyone from the receptionist to the financing personnel provided us with outstanding service. This was our 6th Audi purchase, so we obviously love the cars, but we also love the service that they provide us on our Q7, so it was the obvious choice when buying a new car. We know that we will be taken care of in the future with exceptional service and a friendly staff. Special thanks to Matt Nicol for making our A5 car buying experience a memorable one, and David Martin, Phil Pullen and Matt Frick in the service department for always taking such good care of us!

Mminshall

Mar 21, 2011

Audi Chantilly has great customer service. They are extremely attentive and helpful. The employees at the service center and the parts department were very friendly and made me as a customer feel important. They also showed initiative and were knowledgable about my A4.

stacey_andrews

Mar 19, 2011

AMAZING customer service! I bought a used car on Thursday. On Friday it wouldn't start!! I had the car towed back. It started; no problem for them. The service dept. did an intensive search for the problem. All kinds of diagnostics. No dice. 2 days of trying everything. Turns out it's the extra key!! No chip! This is a 4K used car bought "as is". They had no obligation to do this work and research, but did so without blinking an eye. They have my gratitude and loyalty. GO SEE THEM FOR ANY CAR!!!

audiS52011

Mar 9, 2011

I wanted to take the time to give an excellent recommendation to Audi Chantilly's service department, specifically because of the outstanding customer service from David Martin. In my experience, the dealership customer service ultimately comes down to my interaction with the service manager. David always goes out of his way to provide me with the service my Audi requires. He is extremely professional, patient, and knowledgeable. I can't say how excited I am to have switched over from BMW to Audi of Chantilly and remain a loyal, satisfied customer.

MargaretScherbarth

Mar 7, 2011

Danny was an outstanding sales/customer service person. No pressure; just excellent follow through. Was definitely the best car buying experience I have ever had! The Financing Dept was thorough and no pressure also. And, Danny took considerable time making sure I knew all the specific ways to use the features on the car.

Q5owner

Feb 5, 2011

The second time I have purchased a brand new car, and this was by far the easiest! Jacob is an honest, friendly guy. He is down to earth and easy to deal with. I actually enjoyed the whole process. I love my car and the experience I had at Audi of Chantilly. Thanks Jacob!!

lrossy31

Jan 30, 2011

I'm glad my wife and I made the decision to purchase our new Q5 in Chantilly Audi. Chris Overcash our sales person was very helpful and knowledgeable and got a great deal for us. Also we were very please with Diana which is the Finance Director at the dealership because she was very patient and very detailed in providing all the important additions for our new Q5. We strongly recommend this dealer to anyone.

teeniebee

Jan 30, 2011

If I could describe my experience with Audi of Chantilly and Matt Nicol in one sentence, it would be "best experience I've ever had buying a car." I have wanted an Audi since I can remember, and finally felt ready financially to take the leap. However, I abhor the pressure sales, lack of car knowledge from salespeople, and overall experience of buying a vehicle and find it incredibly frustrating. None of that happened at Audi of Chantilly. In fact, they changed my point of view on car buying completely.I walked into the dealership thinking I would test drive a car and see what fit into my price range. From the moment I walked in, Matt was incredibly helpful. He listened (LISTENED) to what I wanted in a vehicle and what I could afford. He was incredibly knowledgeable about Audi and cars in general, and was honest and open about what to expect from my potential vehicle. I had a few things to think over and told him I would be in touch, and left that night. But here's the kicker - Matt never stopped thinking about trying to help me. He wasn't doing the pressure sales, nor annoying emailing/phone calls - he was patient and very helpful. If I had questions or counter offers, he did his best to meet me somewhere in the middle. And he was always extremely responsive.I went back in a week later after being offered a fantastic offer from Matt and the team at Chantilly Auto, and could not be happier. I've already referred many friends and family members to him and the team there - and hope this is the beginning of a long, happy relationship with this dealership.

CRobinson

Jan 29, 2011

Besides the fact that I have an awesome car, I would like to say thank you to everyone for making me feel comfortable and welcomed. Everyone was extremely hospitable and kind. Of course, I give a special thanks to Danny, my Salesman, and Diana, the Finance Director. They both worked hard to make a tough deal happen as a win-win situation in a very short period of time. I am extremely pleased!I have visited a few other Audi dealerships, but their inventory did not fit my needs. I would like to say, I enjoyed my experience at each dealership and commend Audi for ensuring such a welcoming and customer-service focused culture throughout their dealerships. There is still no question personally, that Audi of Chantilly is at the top of the list!I recommend this dealership to anyone in the market for new or used car and I will be a continued customer in the future.

cjolson7

Dec 30, 2010

Overall, outstanding job by all at Audi Chantilly. The sales individual I worked with, Jacob Jay, was friendly, knowledgeable, and very easy to work with. In addition, the individual at Audi finance was good to work with as well. I would strongly recommend Audi Chantilly to anyone seeking to purchase a new or used vehicle.

luv2teach

Dec 30, 2010

We have been looking for a new car for several weeks and have had some very negative experiences with other auto dealers. From the minute we stepped in the door, the staff was attentive and helpful. The sales person was great to deal with and open to show us several models. There were no high pressure tactics. Of course the product sells itself. We were delighted to find a car that finally met our expectations and had that "wow" factor we had been looking for. The business manager was professional and very helpful. The car we bought was delivered to us in fantastic condition and the sales person showed us all the features and answered our many questions. I would definitely recommend this dealership.

Bcastro

Dec 26, 2010

The service department has an excellent team! David Martin always takes care of me, when it comes to servicing my Audi. I've never had a problem with the work that these guys have performed on my vehicle.I highly recommend this location. Thanks Again, Bryce Castro

Mary T. Foster

Dec 16, 2010

Matt Frick is a first class professional and he is the reason I go the extra distance for my Audi service.Matt makes sure you understand what the problem is, what it will take to fix and explains in a very simple manner - no smoke and mirrors - why something must be done.Matt has also assembeld a good team around him and it is obvious that they like and respect him. I deal with customer service issues in my professional life every day and can say that Matt is one of the best.Dealing with car issues is not fun and he trys to make the experience as painless as possibble.Promotiong him was one of the best things Audi did.

kimf99

Nov 23, 2010

Jacob was fantastic to work with in the lease of our new Audi Q7. He was very supportive and responsive to our requests.He went out of his way to find the vehicle of our choice and worked to get the payment in line with our expectations. I would be glad to refer my friends/family to Jacob in their search for the perfect car.

timmy1977

Nov 20, 2010

Just purchased a used Audi A4. This is my first Audi and the experience was great. The entire staff was extreemly helpfull. Diana was very helpfull in getting the paperwork done in a short time and explained everything. Sam made my wife and I feel welcome and very comfertable about the purchase. They gave us more for our trade than I had expected. Great experience.

rreneberg

Nov 18, 2010

Chris was extremely knowledgable and professional. Our experience was excellent and we would recommend Audi Chantilly to any and all. We were looking for an S6 and one thing I particularly liked was that we could not test drive the model in the showroom because individuals who typically look to buy this car do not want the miles on them. It was very nice to buy a brand new car.

druscati

Nov 4, 2010

Thank goodness for Audi of Chantilly! I wasted several weeks of my time with another Audi dealer in the VA/MD area (which shall remain nameless because they don't even deserve bad press), before luckily ending up in Chantilly. From the moment I walked in, I was given first class service. My salesman, Jacob, was stellar. He was very knowledgeable about the vehicles and was very helpful without being too pushy. He gave me a great deal on the car, and I was in and out within 1 hour and 10 minutes. Even the General Manager took the time to shake my hand and thanked me for my business. The Audi of Chantilly crew is very down-to-earth, and I highly recommend them if you are looking for a low-pressure, easy way to buy a car. The pricing is great, the facility is gorgeous, and most importantly, the people & customer service is unbeatable. By far the best car buying experience that I've ever had!!

petesmith

Oct 5, 2010

I went to purchase a new Audi A4 vehicle and firstly this dealership is so snobby that they almost judge you as you walk in. Test drive? surely if you want to buy a new a car you want a test drive! not here these guys want your money and you to sign on the dotted line with blood. Our test drive was about 5 minutes long, as the seller/representative had another customer coming in.Oh boy what else can i say about this dealership.............not much to be honest, save yourselves some time and money and shop elsewhere.

drseid

Aug 16, 2010

I just bought my new 2010 Audi A4 Quattro from Audi Chantilly yesterday and I must say it is refreshing to have such a positive experience from start to finish. The salesperson was very attentive, straightforward and easy to work with. Even going through the usual financing manager was hassle-free.Coming off a visit to a local BMW dealership in the area the prior day and having an awful experience all-around (even after going in with the expectation of closing a sale that day), I guess I have come to appreciate what some good old fashioned customer service is worth. Bottom line is I am happy to have wound up with the car I did, at the dealership I did.

mikemellina

Jul 2, 2010

I was looking to purchase an Audi S4 and contacted the dealership to check out the vehicle. I spoke to Ava Kelly who was very pleasant on the phone and advised that they had two in stock that I could check out. When I arrived I met with Ava and was told by her sales manager that I could not test drive the car. He explained that it was a hot item/easy to sell, wanted to keep the miles off them and that the car could sell itself without a test drive. I am in my mid 30's and thought that maybe he thought it was out of my price range even though I arrived in my 07' BMW 530. I offered to fill out a credit application and was still denied a test drive even if I filled out the application. I then asked, if I placed an order for one with a down payment, test drove the car upon arrival and was unhappy with it, if he would release me from the contract. He advised that I would still have to take delivery of the vehicle. Kind of ironic considering a few minutes ago this car was so hot/easy to sell, but if I did not like the performance of mine, that he would be unable to find a new buyer for it. I placed my order today for my S4 at West Broad Audi. Their price was fair and they were much more accomodating. If this dealer is that difficult to work with before the sale, I would hate to see what happends after the sale if you have any issues. Ava is a pleasant person to deal with and appears to be honest/genuine, but is restricted by her management.