Used Cars for Sale at Audi Denver in Littleton, CO

Garfella

Nov 15, 2016

Outstanding service and customer relations. We really liked the video walkaround with the technician.

Tony

Nov 15, 2016

Ryan always give great service and takes care of customers. Love the video showing what will be addressed on your car for service

AudiS4s

Nov 15, 2016

I have been a McDonald Automotive client for over 20 years. Visiting the Audi Denver store is one of the finest experiences you will have when purchasing or servicing your car. Texting from the service department and the video update was a welcomed choice and nice upgrade to the service experience.First class start to finish!

als14

Nov 14, 2016

Everyone was so nice and friendly. As soon as I stepped in the door people came right up to me asking what I was there for.

Teresa

Nov 11, 2016

Quick and efficient. Kept me informed of the progress.

allroad owner

Nov 11, 2016

Brought my allroad in for new tires. Audi Denver performed a multipoint inspection and emailed me a video of the inspection which was fantastic. Great work, keep it up.

Audilover

Nov 11, 2016

The whole experience was easy from start to finish. Our sales person, Miles was great! He went above and beyond to make everything go smoothly. From finding us the perfect car, getting us a fair price, making sure all the paperwork needed for finance was ready, to finishing by showing us how everything worked on the car. Finance was a breeze and we weren't overly pressured for all the "add on's". Jason was very prepared by the time we got to his office. I was able to drive home in a beautiful Audi! Thank you Audi Denver!

Jenn F.

Nov 10, 2016

Perfect Service as usual from Audi Denver. Chris was excellent.

Dan Fuller

Nov 9, 2016

Great service, great people, timely in all cases. Very clean facility and professional

Jim Simon

Nov 9, 2016

Exceptional service, very impressed with service department video of vehicle and recommended repairs. Very thorough evaluation and fair pricing. Stan was excellent and communicated very well.

New Audi Owner

Nov 5, 2016

Ken Evans and the entire team at Audi Denver are absolutely the best. From the low pressure manner of Ken to the cleanliness of the dealership to the helpfulness of the finance department, the entire experience was top-notch. I'm especially appreciative of the gold level certification I was offered and which I ultimately purchased. I feel great about my purchase and the level of service I know I'll receive.

Ronnifitz

Nov 5, 2016

My service person, Christopher Maydick, kept me informed. He explained service done and recommended services. My car was ready as promised with new windshield wipers installed and car washed.

Alan Cooper

Nov 4, 2016

Great service start to finish. I was greeted at the door and was treated in a professional manner. I had a recall that needed to be completed and it was taken care of even though I had not scheduled it

Audi Owner LR

Nov 1, 2016

Ken Evans and everyone on his team were totally fantastic to work with. Ken is totally no pressure and worked hard to get me the deal for the price I wanted. Finance was also very helpful and helped me understand the benefits of the gold certified package. I will definitely do business here again. Great dealership!

C Johnson

Nov 1, 2016

My service call, which included switching out my summer for my winter tires, was, as usual, fantastic--from start to finish. Bill answered my questions and made me feel very comfortable. I also met with Rick and two of his colleagues regarding the new Audi A4s, and I was very happy to learn that Audi will have A4s with manual transmissions again in the spring of 2018!!!

Kent Kirkpatrick

Nov 1, 2016

In and out in two hours for our 25k service. No surprises;I liked the video from Sean, our mechanic. Very happy with everything at Audi Denver.

shari sullivan

Nov 1, 2016

Stanley is great. Very nice and professional. Appreciate the video review -safety check.Waiting room is nice, clean. etc but obviously designed by guys. Needs warmth and a feminine touch! At least half of the people waiting with me were women...

Author

Oct 30, 2016

Great job! I was pleased with the level of service I received, my expectations were exceeded

Melissa

Oct 30, 2016

Stanley was a great help in my emergency traveling situation! Unfortunately my Q7 had a fluke with something in the engine. I was traveling and was not anywhere near home. Stanley told me they had to replace the whole engine and he could have it done in under 2 weeks. He gave me a time line and stuck to it! my car was finished in less than 2 weeks! As unfortunate as it was Denver Audi delivered the in a timely manner!

Doug

Oct 29, 2016

The sun visor clip on my Audi A4 broke. Service got me in the day I called, replaced it, then also repaired the rear license plate holder, updated some software, and washed the car while I waited in a terrific waiting area. Great Job!

Tyler.bilyeu

Oct 29, 2016

Brought my A6 in because CEL was lit. Staff quickly had the problem diagnosed and a total cost calculated. I'll be bringing it back in next week for the repairs. Quick and friendly, and a free car wash.

Jim Schneider

Oct 28, 2016

Tremendous service and wonderful facility. Friendly advisor. I liked the video of the service recommendations. We really appreciate the loaner car. Audi Denver is a quality dealership, and I'd tell all my friends this. Thanks so much! The rest of what I have to say is that it's ridiculous this review needs to be at least 50 words and someone should change this also the wording under "name" needs to be corrected hopefully this is enough words. So far I have tried to submit this five times--ridiculous!

emitchell17

Oct 28, 2016

Car was in for 35,000 Mile Service and Ad Blue. Jared was easy to deal with and communicated with me throughout. Top notch service!

satisfied customer

Oct 28, 2016

Great customer service. Really appreciated the service video, the communication from Jared regarding the timing of completing the service on my car, the quick attention I received upon my arrival and the text follow up from Jared the next day.

SDP

Oct 28, 2016

Jared Chipkin was extremely friendly and helpful through the process of the recall for software update/engine related issue. In addition, there was an issue with my alignment, that seemingly was missed from some recent auto body work done through McDonald Collision & Repair, and Jared was kind enough to start the process with McD Collision to find out whether that service could eventually be tied to the original claim and repair.

Jack

Oct 27, 2016

Great experience! Very professional. I was taken care of the moment I drove in. Very clean service area and waiting area. Very friendly people in the service area and waiting area. Made sure I had everything I needed. Highly recommend McDonald Audi!

Mark Erickson

Oct 27, 2016

Everything was great.All of my Audi's have been serviced at Audi Denver and feel that they always do a good job and have my interest and safety in mind.

Carol steadman

Oct 26, 2016

Steve was very nice and took good care of me! from the minute I pulled in the garage he was out there introducing himself as my service representative. Told me when my car would be ready and it was! Really liked the video

Dougie

Oct 26, 2016

Bill Doud was great - everything went smoothly. Bill was very professional, care was ready in a timely manner and for the quoted price - all was great !!

Customer Service does not exist here

Oct 25, 2016

Chris is not a nice individual. He is judgmental and a poor excuse for someone in customer service. He didn't get his money so he was humiliating and not nice. I would never buy a car from McDonald again. My business is over with them and I will tell anyone I know to not make the mistake I did. I have given them too much as it is to be treated that poor. No stars is a better solution. Worse experience ever!!

Frances Dismuke

Oct 24, 2016

Thank you Micheal, We love the car and had a great excpereance at your dealership. Everyone was so nice.

Doug

Oct 23, 2016

Great buying experience. Adan is a good salesperson

Jill

Oct 23, 2016

Patrick Flaherty is outstanding. Excellent customer service skills and the consummate sales professional. His patience humility is extraordinary and greatly appreciated.

Audi TT coupe

Oct 22, 2016

Service was excellent I really liked the video where the technician explained the problem and how he would fix it and of course Robert Ward is the best!

Nethappy

Oct 22, 2016

As to be expected the service department exceeds my expectations. I was greeted, given a possible diagnosis and off on my way in a loaner car. The video is awesome, it renewed my trust in mechanics and dealerships. I also love the late service hours.

Pasquale

Oct 21, 2016

Everything went smoothly as one might expect from McDonald Audi. Received a loner car which was convenient since I work during the day. The service was good.

thegeekinme

Oct 21, 2016

I want you all to know that my last experience at Audi Denver will be my last one. In the past I have dealt with a service manager named Jarred. Great guy very knowledgeable and super at customer service. He was the reason I kept coming back to Denver Audi. Unfortunately today he was working with another customer and the guy (name not noteworthy enough to remember) I got today was the complete opposite. I explained to him my Slip ABS lights were on and before I go ahead and replace the pump I need to know where the fuses are for the ABS pump. He says to me "First of all I highly doubt its a fuse causing the issue and what would you like me to do about it". I said all I need to know is where the fuses are and I am unclear on if they are on the side panel or in the fusebox under the hood I am sure one of your techs can tell me. He says "Well I can't pull a tech off the floor to tell me but he will go back and get the shop foreman and see if he can tell me". He takes his time going back to the shop and then gets the shop foreman. Shop foreman comes out with an iPad in his hand never looks me in the eye and says what do you need. I told him I need to know where the fuses are for the ABS pump. He goes I don't know I have never had to replace one. Nothing more Nothing Less never looks up at me from his iPad. I left came home grabbed my manual , found where the fuses were and sure enough on of the 30amp fuses was charred causing the circuit to not be clean and the lights to be on. I went to O'Riley Auto Parts pay 3 bucks for a box of 30amp fuses and replace the bad one. Lights are no longer on. The cost to replace the ABS pump would have been in the thousands to replace at Denver Audi - I fixed if for 3 dollars. I do not care who the service manager and shop foreman think they are but personally I treat the janitor at my company just the same as I treat the CEO. I will never go back to Audi Denver and the 20 or so friends of mine who drive Audi's will not be taking their business there anymore either. I give 1 star because I am not able to give a review without at least selecting 1 and 0 stars because I was treated like I am not worthy of any stars by the service manager and shop foreman I dealt with today. Jarred I am sorry buddy you have always been good to me and for that I thank you. Maybe you should go to Prestige Audi where they treat their customers with respect regardless of what year Audi they drive of what clothes they wear.

Lorraine Mestas

Oct 20, 2016

everything was great was update on the status on my car and was not done that day so was given a loaner which was great.

Frank Dota

Oct 20, 2016

I was treated fairly and got good service from great sales team. Felt very satisfied with my purchase. Car was perfect when delivered to me and I was not pushed into buying this vehicle. I would recommend this dealership to others looking. New or used all their cars are in great shape.

Carolyn

Oct 18, 2016

Jared was great! Greeted us as soon as we arrived for our appointment, was pleasant and professional. We dropped our car off in the morning and Jared kept us advised throughout the day regarding the progress of the recall work and alignment services being done on our SQ5.

Luke Chavez

Oct 18, 2016

Outstanding customer service. Professional and very friendly and helpful. Took my 2013 Q5 Sline in for a 55k maintenance and the video they sent documenting all the info was excellent! I'll be back and recommend others as well!

Alan L. Castle

Oct 17, 2016

Keep up the good work - thanks to Stanley and Robert for their help in the Service Department.

Chip Parrish

Oct 17, 2016

Easy in, and easy out. Love my Audi Care package. Nice cafe and showroom to hang out as well.

Tim

Oct 17, 2016

Took our Q5 in for a service recall and maintence check prior to the warranty endingVery professional group to work from start to finish.

James P

Oct 17, 2016

Called in and quickly had my service scheduled for the day I wanted, at the time I wanted, and the car was ready when I needed it. Thanks!

mike

Oct 17, 2016

Strong service. Was greeted immediately upon arrival. Service rep. went through service plans and various options for needed new tires provided. Service was performed in the time estimated and to expectations. Overall a very good experience.

Justin

Oct 16, 2016

Great overall experience. Third car purchased through Audi Denver over last eight years.

VictorBM

Oct 16, 2016

Great experience. Excellent service overall, very knowlegdeable personel. Nick was excellent! He gave me every single detail and explanation of the service and parts provided to my car.

Gerry Schechter

Oct 15, 2016

Very nice facilities...great tvs and snack bar. And Good wifi.. nice feature having mechanic videotape the problem to me.

shannon bock

Oct 14, 2016

Love the text updates, open late, video of service, rental, information and options. You guys are great.

Bonnie 2882

Oct 14, 2016

I called in on a recall notice from Audi. Got an appointment at the time which worked for me. They were ready for my vehicle when I arrived and finished it, including a wash, ahead of schedule.

Rick

Oct 12, 2016

The service dept. was awesome! In and out good service!

Carshop

Oct 12, 2016

Came in for an unexpected tire repair. The team fit me into their schedule and completed an unanticipated software update simultaneously. Great that I didn't have to make a second trip back and appreciate of the very quick service even when I didn't have an appointment!

Jackie

Oct 12, 2016

Same as above. Very pleased. Everyone there was pleasant and professional. Bill Doud got me in and out of there in less than 2 hours. He took me to the lounge and picked me up there. The car was washed when I picked it up. Great day!

Lynne

Oct 11, 2016

I made my service appointments online the night before which was nice to have availability. I dropped car off with good explanation of service to be completed and received a video of my car during service. My car was ready that afternoon and everything was repaired and serviced nicely. I definitely would recommend denver Audi for a service appointment.

J Garris

Oct 10, 2016

Although I have come to hate my Audi A8 (due to the expense of maintaining) the service received was good. I popped in on Friday afternoon without an appointment and you were able to get me in for the battery replacement. It is ridiculous that I have to come to the Audi dealer for the battery replacement and to pay $96 for a simple reprogramming fee for the battery is atrocious as I know that reprogramming does not take more than 15 minutes.

Sherry K

Oct 9, 2016

My family has always received exceptional service at Audi Denver in Littleton, CO. The representatives in both sales and service are very professional, helpful, and show great attention to all details. They've followed up after our purchase and also, after all service appointments, to make sure we were happy.

Dale

Oct 9, 2016

Miles and the rest of the Audi Denver group were great and we appreciated their help in getting us out so we could make a previous dinner engagement. All was fantastic especially my new TT

Huskerfan

Oct 9, 2016

Work was done accurately and timely. Facilities were outstanding. Location is convenient. I was also given a nice A8 as a loaner car which made the service work more convenient

Greg Giesen

Oct 8, 2016

Exceptional. I always like coming to Audi for updated service because I feel like I'm treated like a celebrity.

Budm

Oct 8, 2016

Just had the 5K mile service for my S5 performed by the excellent service crew at Audi Denver. First rate experience all around. They got everything done as promised and I was able to get some work done using their very comfortable customer waiting lounge. Couldn't be happier!

Sue

Oct 8, 2016

I had ordered a part and came in to pick it up same day. While I was there I mentioned that I's had a couple of other issues. They booked me a service appoint for the next day. Staff is very attentive and friendly. Service area is spotless.

Rose Means

Oct 7, 2016

Timely, informative service. Not more tot add other than this survey is annoying by requiring more superfluous words.

Kim

Oct 6, 2016

Jared was wonderful! He was fun, attentive, communicative and informative. Great service.

Lindsay

Oct 6, 2016

I had my Audi Q5 Serviced for it's 35K mile check up. The service, staff and facilities were all great.

Vincent

Oct 6, 2016

Audi Denver by far is the best dealership I have ever worked with. Not only did they make the car purchasing experience (which we all know can be somewhat of a pain) easy, they made it fun and exciting. From the start of negotiation to the signing of the paperwork everyone I came in contact with was amazing. First, working with Timothy Denstedt the Audi Sales Manager and Patrick Flaherty my Sales Executive was so easy. Both of these gentlemen took my needs, wants and wishes in what I wanted in a vehicle and helped find me a perfect fit-a new Audi A3. They were very attentive in listening and could have easily sold me up to a higher priced vehicle and didnt. The reason they didnt is because after explaining my needs and wants they matched me up with the car that made the most sense for Me, not for their benefit but for mine. I didnt need a bigger vehicle as I do not have kids, do not haul things around other than groceries or normal shopping items and didnt need a ton of storage space. I needed a 4 door that was fun to drive, looked amazing and sporty and most importantly would be safe in the snow and on the road. For my needs they pointed me in the direction of the A3 which after looking at it, sitting in it and driving it I found to be the absolute perfect car for my needs. The fact that I was not pushed into something more than I needed whether I could afford it or not was without a doubt a huge determining factor in my purchase. Both Tim and Patrick were so knowledgeable about the vehicle, answered all of my questions and concerns honestly and were just all in all pleasant and fun to be around. They both went above and beyond for me and made sure that I got not only the best deal possible on the A3, but also worked very hard with their used car team (who I did not get the pleasure to meet but would also like to thank) to get me the best trade in value for the vehicle I was trading in. I am very good at buying cars, I do my research, I know what cars are worth and am very familiar with the overall process of negotiating and haggling which I have had to do in the past-but did not have to do with Audi Denver, Tim and Patrick-they already got me where I needed to be and I didnt have to fight them on it at all. Then there is the follow up after I took ownership of the vehicle. Not only did I hear from both of them just checking in on me and how I was liking the A3 the very next day, they also checked in to see if I had any questions with any of the tech on the vehicle, programming, finding features, etc Patrick did a full walk through of everything the day I picked the car up, sat with me for about an hour, went through everything and saw me on my way-obviously knowing that it was a lot to take in they both still followed up the next day and it was not a canned email, it was a written email to me. I was also reached out to the next day by Crystal their Brand Specialist who also checked in on me to see if I needed any help with any of the Tech on the vehicle. I have never had better follow up and follow through with any other dealer I have dealt with-ever! I would rate Audi Denver and its staff a 10+++, these folks really care about their customers and they have won me over as a customer who will be coming back again and again in the future as well as my family and friends.

amandaarnson

Oct 6, 2016

Good experience and finished my first service appointment in a timely manner. Very friendly and no issues during the whole visit experience at this appointment.

Ron8213

Oct 6, 2016

Ryan Vanyi was professional, knowledgeable and courteous as we looked at the Q7. Once we decided on our Q7, process was relatively quick and easy.

Vincent

Oct 4, 2016

Audi Denver by far is the best dealership I have ever worked with. Not only did they make the car purchasing experience (which we all know can be somewhat of a pain) easy, they made it fun and exciting. From the start of negotiation to the signing of the paperwork everyone I came in contact with was amazing. First, working with Timothy Denstedt the Audi Sales Manager and Patrick Flaherty my Sales Executive was so easy. Both of these gentlemen took my needs, wants and wishes in what I wanted in a vehicle and helped find me a perfect fit-a new Audi A3. They were very attentive in listening and could have easily sold me up to a higher priced vehicle and didnt. The reason they didnt is because after explaining my needs and wants they matched me up with the car that made the most sense for Me, not for their benefit but for mine. I didnt need a bigger vehicle as I do not have kids, do not haul things around other than groceries or normal shopping items and didnt need a ton of storage space. I needed a 4 door that was fun to drive, looked amazing and sporty and most importantly would be safe in the snow and on the road. For my needs they pointed me in the direction of the A3 which after looking at it, sitting in it and driving it I found to be the absolute perfect car for my needs. The fact that I was not pushed into something more than I needed whether I could afford it or not was without a doubt a huge determining factor in my purchase. Both Tim and Patrick were so knowledgeable about the vehicle, answered all of my questions and concerns honestly and were just all in all pleasant and fun to be around. They both went above and beyond for me and made sure that I got not only the best deal possible on the A3, but also worked very hard with their used car team (who I did not get the pleasure to meet but would also like to thank) to get me the best trade in value for the vehicle I was trading in. I am very good at buying cars, I do my research, I know what cars are worth and am very familiar with the overall process of negotiating and haggling which I have had to do in the past-but did not have to do with Audi Denver, Tim and Patrick-they already got me where I needed to be and I didnt have to fight them on it at all. Then there is the follow up after I took ownership of the vehicle. Not only did I hear from both of them just checking in on me and how I was liking the A3 the very next day, they also checked in to see if I had any questions with any of the tech on the vehicle, programming, finding features, etc Patrick did a full walk through of everything the day I picked the car up, sat with me for about an hour, went through everything and saw me on my way-obviously knowing that it was a lot to take in they both still followed up the next day and it was not a canned email, it was a written email to me. I was also reached out to the next day by Crystal their Brand Specialist who also checked in on me to see if I needed any help with any of the Tech on the vehicle. I have never had better follow up and follow through with any other dealer I have dealt with-ever! I would rate Audi Denver and its staff a 10+++, these folks really care about their customers and they have won me over as a customer who will be coming back again and again in the future as well as my family and friends.

Young Family

Oct 4, 2016

We received great customer service and a good deal from Nik Martinez.

L Fowler

Oct 4, 2016

Mark Larson and others were friendly, knowledgeable and did a great job getting me into the perfect car. First class experience and love my new automobile!

Jason Buehler

Oct 3, 2016

Great experience, in and out and very professional service provider.

Chris and Elise Stanley

Oct 2, 2016

AAA+++ Audi Denver!!!! I purchased my beautiful Audi TT Roadster in February 2016. Every step of the way, Audi Denver has gone above and beyond to ensure that we receive outstanding service. On my most recent visit, the mechanic even sent me a detailed video of the undercarriage of my vehicle while he explained in clear, concise language what would need to be done to correct the problem. Simply AMAZING. As an Audi owner for many years, I only wish I had discovered this phenomenal dealership sooner. Will NEVER go anywhere else for sales or service. Keep up the great work, Audi Denver!!!!Elise and Chris StanleyDenver

Valeria Galloway

Oct 1, 2016

My service rep Lucero was excellant . I was late for my appt , when I tried to apologize he promptly put me at ease. Second, I explained I had a lunch appt , which he said he would try to get me out promptly or re schedule some of the maintenace at a later date. I than told him about a scratches on the car . He acknowlegde the scratches and told me he would have detail to have a look. Than he escorted me to the waiting area. The lady their offer me coffee or a snack. While I waited for my car a video of the service on my car was sent to my phone. Next thing , I knew my car was ready. My service rep got me out , ahead of scedule 1000 am instead of 1130. Great experience , way to go Audi

Iwrk2ski

Sep 30, 2016

I couldn't ask for more. From the appointment process, drop off, loaner, pick up and communications while being serviced every step was efficient and exceeded my expectations.

moedrum

Sep 29, 2016

Everyone was so professionals and polite. Loved the videos that I received from the tech going over the services and recommendations. Text notifications was awesome too,

Dan S

Sep 28, 2016

Steven Lucero was very helpful in the servicing of my A7!

kayrogn

Sep 28, 2016

My service manager went out of his way to service my car. Really appreciate it. Would come back again. Nothing more to say. Amen. Done.

trklein

Sep 28, 2016

Ryan in service provides truly exceptional customer service. He kept me in the loop as to what was transpiring (the video they sent me was great) and work was completed on time,

Shaun

Sep 27, 2016

Great service and professionalism by Christopher M in service.

Rima1989

Sep 27, 2016

We brought in our 2014 Audi Q7 for the annual maintenance . Our service representative, Stanley, always goes above and beyond to ensure we are taken care of. He was very helpful and easily reachable when questions would arise. I would recommend Audi service to anyone, specifically Stanley.

cars

Sep 26, 2016

Kevin found us a Q3 that we liked and we bought it. He had it ready on time and was very friendly through the entire experience.

evogel1977

Sep 25, 2016

Great sales and financing staff. Very helpful. No pressure sales. Nice showroom in a beautiful facility. By far, best car buying experience I've had.

Tina

Sep 24, 2016

I have to say unequivocally that this was the best car purchasing experience that I have ever had. I was well informed every step of the way. Even though I hadn't intended to buy a car the day I test drove an Audi, Kyle Fernandez was so helpful and my car buying experience so pleasant that there was no reason not to purchase a car that day. I would not hesitate to purchase again from Audi Denver. Thanks!

bdnicholas

Sep 24, 2016

Audi of Denver is clean and easy to enter/exit. My service advisor was Stanley and he was excellent. the new text notification is great and allows me to communicate in real time with the service dept.

Dave

Sep 23, 2016

Detail was meticulous, clean & polished inside and out.

Sean

Sep 23, 2016

Overall a great experience. The video is a nice touch. Loaner car reminded me why I don't drive VW's. Thanks again!

Tom

Sep 23, 2016

Pleasant process for service from time we dropped off vehicle until they were finished with the oil change & 5000 mile check-up.

angie

Sep 23, 2016

attentive & professional, greeted immediately, explained the process of servicing my vehicle, washed my car, preformed serviced in a timely manner, over all satisfied with visit

T.D. Moyer

Sep 22, 2016

The repair rep saved you this customer! I was upset when I came in but he quickly resolve my concern. He handled our contact in a positive and professional manner. My thanks for his help.

Margaret Klein

Sep 21, 2016

Great service. Completed under the projected timeframe. Explained all issues to me.

Valentin

Sep 18, 2016

TERRIBLE CUSTOMER SERVICE!!! I drove my Audi A4 convertible to the audi dealership to get my roof fixed. It won't go down, so they told me I need new control module for the roof. They quoted me 800 for the part + labor. I bought the part myself and went back. After couple of hours they called me and told me there is nothing to be programmed on the module, so they will charge me more to counrinue investigation. Next day they didn't call me at all. I tried to call and ask for update on my case they said they are still investigating and will call me back. Nothing, no one even bothered to email me. So i called again and then they finally told me they are not sure what is the problem, but recommend 1100$ rewire of the right door and they weren't even sure if that is going to fix the problem. So I came to picl my car. The guy was very unfriendly and was watching football game on his phone while doing the paperwork. Then I had to wait 10 for them to give me the keys and my car, and the guy said, 'I didn't wash it because it is dangerous.' I was stunned, gow can washing a car be dangerous.... Overall I would never visit that place again.

Susan

Sep 18, 2016

Everyone was courteous and knowledgeable. The service area, including the service bays, was immaculate. I have not owned the car for long and remain confused about some of its features. The service representative showed me how to utilize certain functions in the car and also advised me they had a person whose only job was to provide instruction in the operation of the vehicle's systems. They gave me her card and I intend to make an appointment to learn more about my car's complex systems.

jmack1956

Sep 17, 2016

Raine was super kind and had the answers we needed. He made the process smooth and successful! We also had a smooth and easy financing process. Audi came through with some extra incentives which made the deal easier.

Happy Customer

Sep 16, 2016

Best car buying and car service experience I have ever had!I want to go hang out in the lounge or by the fountain and have lunch there now even if I don't have to get my car serviced - beautiful!

Jeff Storm

Sep 16, 2016

First rate experience buying here for the first time. The new showroom is amazing, inviting, and hospitable. Sales Representatives Bill Coleman, John Axton and Jeff Baker were friendly, forthright and professional. Finance was a breeze and no attempts to oversell. Will definitely consider shopping here when time to purchase again!

Jeff

Sep 15, 2016

Excellent service. Proactively replaced a critical component to mitigate future failure.

vincent donahue

Sep 15, 2016

My customer service rep Ryan was excellent. Overall service was outstanding.

Roran

Sep 15, 2016

I was traveling through the mountains and the sunroof in my 2014 Audi A6 imploded. Needles to say I anxious and concerned. The service department took excellent care of me and my unique situation. They got me right in and attended to me as well as my car. They provided a loaner to drive while my parts were special ordered and the repair was completed. To top it off they detailed my vehicle and I got it back in immaculate condition. Kudos to the Audi team for putting me and my car back together again!

lindy

Sep 12, 2016

It was a seamless experience from drop off to pick up. I was impressed by how well run the service department is. The service was fast and friendly.

swm

Sep 11, 2016

I found our new car on the internet, called the dealership, and talked to Ryan Vanyi. He was very easy to deal with, was helpful, answered all our questions, and was a genuinely nice guy. We live in Santa Fe so we looked at pictures of the car and made the deal by text message and email. I was completely satisfied with the deal and happy with every aspect of the process. It was worth it to drive the 6 hr. to Denver, and I would do it again.

Marc

Sep 10, 2016

Excellent, friendly service. They even found a discount for me to use.

Dr P.

Sep 9, 2016

Very quick and efficient. Nice to go during night service hours - less commotion and more personalized feeling.

popartk

Sep 9, 2016

Jared has always taken good care of me and i get great timely service and great accessibility he keeps me well informed as to the status of my serviced, and always has a car waiting for me.

Gary

Sep 8, 2016

Great communication, great service, Great facility.

Michael Staheli

Sep 8, 2016

Impressed. knowledgeable & professional staff. systems are well organized. I got a ride to/from work quickly without having to wait.

Laura Rothenfeld

Sep 7, 2016

Robert Ward took exceptional care of me. He is courteous and knowledgeable! Mark Friend, the mechanic who worked on my Audi, always explains everything and takes time to be sure I am satisfied.

Susan M Fernandez

Sep 7, 2016

I was greeted promptly upon entering the repair facility. The service representative, Rick, was pleasant and proficient. The work was done thoroughly and quickly; my vehicle was returned freshly washed.

xq

Sep 7, 2016

This dealership was awesome! Clean and quiet. Most importantly, our sale's person Raine is super patient with us. Raine did not push me making the purchase and helped me with every question I had throughout the buying process.

Toto

Sep 4, 2016

I brought my car in for an update on the air. The service was done quickly while I waited in the very comfortable waiting room. I had also mentioned my key needed a new battery and they replaced that too at no charge. Stanley, my service consultant was very professional and friendly.

Jon J Loomer

Sep 3, 2016

Nice Job - My overall experience was good .....................................................

Mark E Castillo

Sep 3, 2016

McDonald's Audi is one of the most amazing dealerships I've ever known. The staff and facilities are phenomenal. Every time I've been there to have my vehicle serviced had always been a pleasurable experience.

allroadlover

Sep 2, 2016

I recently took my 2013 Allroad in for the 45000 mile service and software update for the heater recall. As always, I was immediately greeted by a service person who called me by my name and escorted me to my service representative, Chris Sandelli. Chris had all of the paper work completed and ready for me to review and sign, took the usual pre service photos and then escorted me to the waiting area. I love this waiting area; it is spotless, comfortable, quiet and more like a high end Starbuck's than a dealership waiting room. True to form, Chris returned to the waiting area to escort me to his desk when the service was completed. He went over all the service work done and then escorted me to my waiting vehicle. Efficient, professional and friendly!

Mitchell Lavey

Sep 2, 2016

We were warmly met by our service rep and quickly had the paper work taken care of. We were comfortable in the spacious waiting area and able to do some work on the free wifi. Service was completed and we were on our way in about an hour. Our service experience with Audi has been outstanding every time we visit.Thanks.

Judith Recht

Aug 31, 2016

Great experience and service not sure what else is needed to say but to get enough characters I must keep typing

elizabeth16

Aug 31, 2016

Great service, quick, clean vehicle. Very friendly, efficient staff that went above and beyond to explain everything and take great care of me and the vehicle

Heather

Aug 30, 2016

My Audi service was exceptional, Stanley was very friendly and easy to work with.

Ken M

Aug 30, 2016

Jared always provides excellent service!!! Thank you!

rbaumberger

Aug 30, 2016

John Axton was really helpful and get me the best deal around. The paperwork went smooth and I did not have to spend all day at the dealership.

Dave O

Aug 29, 2016

Deal finalized via email. I drove from Albuquerque to Denver to pick up 2017 Q7.Everything was all arranged and completed within 1 1/2 hour of arrival. Mark Larson stayed focused on my visit throughout the process.Definitely would buy again from them.

BMO

Aug 29, 2016

Great dealership and great price on my new vehicle. The process was painless. Miles was very knowledgable and helpful. I would definitely recommend Miles and Macdonald Audi of Denver!

Stodd

Aug 29, 2016

The staff was quick to reply to my questions and met all my expectations. They worked diligently to make repairs on my Q7 and returned my vehicle to me in the same day that I brought it in.

Sheila

Aug 28, 2016

great experience--I was treated with courtesy and speed. recall issue and a couple of questions completely resolved and efficiently handled.

Vail Mimi

Aug 28, 2016

Just in for three year service and to replace summer tires. Check-in was timely and service was completed earlier than scheduled. I replaced my summer tires and pricing was comparable to other providers.

Heidi Kaeten

Aug 27, 2016

I purchased a 2013 Audi, A4. I was immediately contacted by one of the managers at Audi Denver after my inquiry (texted by Chad). I texted back the next day about a car, and he responded quickly to my text letting me know that the car was out on a test drive. When I showed up at the dealership without an appointment, Sonney assisted me since Chad was busy. Sonney was very helpful and open with me. I took the weekend to think about everything, but when I showed up on Monday morning, Sonney picked up where we left off and helped me through the entire process.

James Berger

Aug 27, 2016

Jared was my rep and he was excellent! Service was prompt and pickup time was on time.

Karl Youngberg

Aug 27, 2016

From calling to schedule the appointment to picking up the vehicle after service was completed, the whole process was very smooth with no unexpected issues. Dave Ficca was on top of the ball with his communication to inform me of everything that was happening during the time they had possession of my vehicle so that there would be no questionsuch left unanswered.

Dolo

Aug 26, 2016

Always the best, everyone is great at the dealership.. Robert Ward always takes good care of me and makes sure I have a loner to assist the rest of my day... Mark friends is also truly the best with his knowledge and stand out care to make sure my car is runnin to its maximum potential. Chris Sandelli was very good in finding the exact car I wanted when leased, I look forward to leasing a 2017 by the end of the year.

My Q5

Aug 26, 2016

Great service; made appointment online. They were ready for me when I arrived. Service was completed within the time estimated. Washed and vacuumed my car before returning it to me. I've never had a bad experience with Audi Denver.

JSoldano

Aug 25, 2016

It was a good experience. I am impressed with the dealership. It was my first visit. Very clean, all staff very professional and nice to each other. Huge facility compared to dealer where I bought my Audi in Livermore CA. I will definitely, use again for all my car's needs. My only request: Make all traffic stop for Audi customers to get in and out of the dealership on Broadway. :)

Craig

Aug 25, 2016

not cheap but very professional and you feel good that your car got what it needs when you leave. My service was significant enough that I was afforded a loaner which made it very convenient.

Jonrons

Aug 25, 2016

Happy to explain and address any concerns I had. No questions was too much. Very knowledgable. Would recommend to anyone in the Denver area. The loaner made everything very convenient.

sararino

Aug 25, 2016

The guys did a great detail on my A4. It looks like new! The work was completed in one day and ready go in less than 8 hours.

Erin Novotny

Aug 24, 2016

The customer service at Audi Denver is outstanding. All service personnel are prompt, courteous and helpful in making sure that all of my concerns and needs are met.

Morten

Aug 23, 2016

Beautiful dealership. We had new tires put on an older Audi while we shopped for, and test drove, a new Q7. The staff was great and took the time to locate the car we were interested in. We were able to drive our new Q7 away that evening. Thanks for everything... We love our new Q7!

bunky

Aug 23, 2016

It is a pleasure to deal with professionals who know the product and understand the customers needs.Ken and Patrick in sales as well as Robert in service have taken exceptional care of us. We truly enjoy the courtesy and good service at Audi Denver.

Sbk2305

Aug 21, 2016

Long short, we needed a new tire for our Q3. The tire pressure light lit up on I-25. I went to the closed Discoumt Tire for air and found an enormous staple in the tread, close to the sidewall. I called Audi Denver at 1 pm on a Saturday, got an appointment and a new tire in under two hours (at a competitive price). Jared saved our weekend; staying until Monday morning wasn't an option. Excellent service!

Denverite

Aug 20, 2016

I always get exceptional service when I service my vehicles at Audi Denver, Jared is the best service consultant specialist; request him.

maui

Aug 20, 2016

Stanley did an exceptional job getting me and out and he is a great guy! I left my sunglasses behind and he called me and ran them out to me when I showed up.

Bill Clarke

Aug 18, 2016

You guys always treat me well. In for 15,000 mile service on my 2013 Audi A6 Iwhich I purchased new from you. Excellent service facility makes me more than happy to wait for my car. Stan was very professional and helpful. Excellent experience overall, as usual with you guys.

Rodney Michael

Aug 18, 2016

Fixed our rear view mirror in an hour and we were back on the road. Explained the issue so we could get a refund from the body shop.

Grandma's review

Aug 17, 2016

The title describes the review. I can say on more or less. Should we experience another reason to visit the service department, I would choose Audi Denver again.

Bill Stolar

Aug 13, 2016

I had my car serviced. Steven Lopez was the service writer and was very professional.

MC

Aug 13, 2016

I've had my car serviced at Audi Denver since I moved here from Germany. They are truly above par with the Audi service in Germany. I always feel welcome. My appointment and delivery are always on time and I never leave with an unanswered question. Exceptional company to do business with.

CC

Aug 12, 2016

I brought in my Audi for service. Scheduling was easy and flexible. I waited while they worked on my car, done in a quick, timely manner. They went through repair needs and cost. Overall fantastic service, I will be back!

JohnV

Aug 12, 2016

Great experience! No pressure. Good service - the car was in fine shape when delivered.

markgee

Aug 12, 2016

I was exhausted, stuck in Denver, live in Aspen, know no one in Denver, just experienced the travel trip from xxxx. Stuck in Atlanta for 11 hours, arrived in Denver at 1AM and my Audi was not running properly. Slept in the car for a few hours and had the A6 flatbed to the dealership. I had never met them before. In this day and age you are lucky if you can get something fixed the same WEEK, and not get overcharged if you are in crisis. I arrived at the dealer at 8:30. Was taken care of as I walked in. Handled professional, shown around the beautiful facility. I asked if there was a cafe nearby, I was taken to this lovely in-house Cafe. The problem was diagnosed but it needed parts that were not on hand. They sent a runner cross town to get the parts. car was fixed, price was fair. The also adjusted the emergency brake, tightened some loose things on the interior, and washed the car. I was out and on my way home by 3:30 as promised in a car that was running perfectly. I have NEVER had a better experience having a car serviced. If I need a major service I think I would come all the way into Denver again My service Advisor was great

tratraauthor

Aug 12, 2016

Excellent, friendly and professional service. I've been several times and everyone I've worked with each time has been extremely good. Jared was exceptional.

Jim

Aug 10, 2016

Complimentary beverage choices are great, but some snacks would be nice.

savyconsumer

Aug 10, 2016

Don't expect this dealer or Audi of America to help you with your Audi TDI if affected by Audi's emissions software fraud, even if you bought it here. I received no appreciable bottom line relief so as to trade in my Q5 TDI, even though I was interested in trading for another Audi and staying a loyal Audi customer. Now, I am left trying to get rid of an Audi TDI at a loss due to Audi emissions fraud and no relief from Denver Audi, where I bought it. I will likely never buy from Denver Audi / McDonald Auto or buy an Audi again.

J Dunn

Aug 9, 2016

I recently purchased a 2017 Q7. I was treated well and with respect by the dealership staff and in particular by the salesman Bill Coleman. He answered all my questions, never tried to sell or add something I didn't want, and kept me informed regarding the status of my order. I would recommend this dealership and Bill to my family and friends.

LawtonKiti127

Aug 4, 2016

Excellent service began immediately from the lady checking us in, to the two Service Managers who kept us informed on our Audi A5. Service on our Car was done in a timely manner.

JP

Aug 1, 2016

I have been coming to Audi for years - This was probably my best experience at AudiMike was exceptional - he went above and beyondHe was practical, responsive, communicative and very pleasant. Much appreciated

Stephanie and Russell R.

Aug 1, 2016

Michael made my trip through Colorado as smooth as anyone could have. My Audi Q5 recently flashed an "add ADBlue" message with a 600 mile NO RESTART warning. Well into a 6000 mile cross country trip with over 1000 miles to go, I was required to find an Audi dealer on very short notice. Fortunately the Littleton dealership and particularly Michael processed our car and we were on our way within an hour! We were fearful that it was going to take 2 to 3 hours out of our vacation. Thanks so much for your speedy service!.

Bill Rollin

Aug 1, 2016

Everyone from Ryan Reynolds and Jared to Jason, service technician, were truly amazing.Having used independent service providers for my Audis and Porsches over the years and having had some bad experiences at the Audi dealers, I was somewhat hesitant to use Audi Denver for this major repair.Your facility is incredible. Spotlessly clean, bright, and well organized. Ryan allowed me to see the work being done on my car, which really helped me to understand the costs. The repair took three days, in which I was given a new A6 to drive at no charge. It was hard to go back to my 2002 A6 after that!Even though I wound up spending about twice what I originally planned, I feel I have a car that will be a pleasure to drive for many more years.You really changed my opinion of dealer service, and I will tell all my Audi friends about this great experience. Audi Denver will definitely be my dealer choice when it comes time to replace my A6!Thanks again!

Sheri Brasher

Jul 31, 2016

When techinicians could not find problem Chris checked it out and discovered a disconnection.

Bert Gallegos

Jul 29, 2016

Drove in was greeted right away, was told what my service would include and I waited there in the gust lobby. The service didn't take too long and they discovered my front brakes were almost out so we took care of that too. Great service!

Frank Oliverius

Jul 29, 2016

Always exceptional service at this dealership. We would buy a car from them again.

SLS

Jul 29, 2016

Stanley was very helpful and friendly, as was all of the staff! Nice comfortable waiting area. No hassle. Fixed the issue in a timely fashion

Lynne

Jul 27, 2016

Just had my Audi A4 checked before a major road trip and the service was fantastic!

Ramana Garaga

Jul 27, 2016

Amazing car buying experience. Audi Denver team is friendly and keep updating my new car status.

C

Jul 26, 2016

Great service with convenient hours of operation. Friendly and accommodating consultants.

Mary Anderle

Jul 26, 2016

My check engine light came on, on a Friday afternoon, so I drove right to the dealer and had them check it. I had no appointment or gave them any warning I was coming, but they looked at my car and scheduled me right away the next morning to take care of it. Great customer service.

Paul

Jul 25, 2016

Timing was done, and I like the late service and hours. Clean showroom and helpful with car options. took the time to check out other issues with the car

Phelpsj

Jul 22, 2016

Service at Denver audi is always 10+Very professionalEveryone in the service department is very attentive to our needs. It is very impressive when you drive in and your name appears on the screen. Nice touch.

Sarah Thomas

Jul 21, 2016

Exceptional communication. I think it's crazy that I am required to write 50 or more words here in order to submit my review. I am happy with my service.

driver

Jul 21, 2016

Chris was proactively helpful, explaining what needed to be done, how it would be done, alternatives re waiting for the work to be completed and made me at home in the waiting areas. Also handled a $50 mailer discount and sent me on my way. Although I brought the car in for routine maintenance, Chris had a recall item of which I was unaware completed.

Stacy Eby

Jul 19, 2016

Personable, efficient and thorough. Did above and beyond. Was met immediately after driving into the carport. Service lounge was comfortable and accommodating. I highly recommend Denver Audi.

Parimal Joshi

Jul 18, 2016

Nice experience as usual. The service team is really helpful. Jared Chipkin was very helpful, kept informed me about the progress of the service and repairs.

Rick Bryant

Jul 18, 2016

Very professional. Bridged the gap between myself and the extended warranter very well. Will bring back next time I need service.

Travis Bruce

Jul 14, 2016

My service advisor was fantastic, and super helpful. Would def recommend

Brian Glade

Jul 12, 2016

Excellent service and customer care from request to final pick-up

Robert Buente

Jul 12, 2016

Excellent Service, prompt, polite. Excellent lounge facility while I waited.

matt huber

Jul 12, 2016

Mike, was professional and the attention to detail was first rate, I will be a customer for life !! I had to fly out the next day, he made sure the car was done on time and most importantly...Done right !!

RYAN3982

Jul 11, 2016

It was super easy making the appointment and dropping off/picking up. The service manager was very professional, clearly explained the work done, and got me on my way as quickly as possible. Love Audi Denver!

Joyce

Jul 6, 2016

I took my Audi A5 in for regular service and to have a recalled item fixed. I was given a loaner car which was exceptional. The service was done in a very timely manner, the service consultant I worked with very professional and friendly, and the work performed was less than originally quoted. Awesome!

RAFgopack

Jul 6, 2016

Great customer service, great experience overall. We found the vehicle I wanted, the only issue was how fast we could get it here over the Atlantic. I received updates on the cars journey and arrival in the US. I would highly recommend this dealership.

Wendy

Jul 6, 2016

John Axton was very professional during every step of the purchase process. He is knowledgeable about Audi products and was very helpful during our decision making process.

Jeff

Jul 3, 2016

First 5000 mile scheduled service call was fast and friendly. Thank for meeting my needs.

Ruben Acosta

Jun 30, 2016

Exceptional customer service, Dave was above and beyond.

Sharon Andrews

Jun 30, 2016

Robert Ward really goes above and beyond to provide an amazing customer experience. He took the time to listen to my needs and was very knowledgeable and helpful. You can tell he cares about his customers and is committed to providing exceptional service. You couldn't ask for a better employee.

llsimpson

Jun 30, 2016

I was in and out so quickly. When I picked up my car, Robert had all my information, the car ready (very clean by the way) and I was in my car within 8 minutes....and I returned the rental car too.

ZachF88

Jun 30, 2016

I brought my 2014 Q5 3.0T for its 2 yr/ 25k miles service. Chris Sandelli was my service advisor and he was excellent. Performed everything on the vehicle in a timely matter. Top notch service!

The fast car

Jun 29, 2016

Service was excellent. Robert was a pleasure to deal with. He was excellent. There was an issue with the equipment to rotate the tires, so he arranged a loaner. Called me when the car was ready.

Randy Hughes

Jun 26, 2016

Great serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat service

Zoomzoom123

Jun 26, 2016

Robert Ward was a pleasure to work with. He had my car was serviced quickly. I will continue to have my car serviced at Audi Denver. Keep up the good work.

SW

Jun 23, 2016

Audi Denver is exceptional on all levels! They provided amazing service and communicated very well with me throughout the repair process.

Heather Anne Hartley

Jun 23, 2016

McDonald Audi replaced my front brakes and roader pads on my white 2015 A3-S3. Gave me a rental car while they repaired my car.

NicoleXOXO

Jun 23, 2016

I bought my car at another dealership and had been servicing with them. My air conditioner went out randomly (my car only has 15k miles) and that dealership wouldn't take me for 3 weeks! In the summer...in the middle of a heatwave! I called Audi Denver on a Friday afternoon and Chris had my car in first thing Monday morning, gave me a loaner and had me back in my own car Tuesday morning! Audi Denver gained a customer in me for that reason alone. Also, all the service guys were wicked nice, it's a really clean service drive, nice dealership, etcetc. You paid for a luxury car and actually get that luxury dealership feel compared to some other Audi's I have been at. Thanks again Audi Denver!

Passworg

Jun 23, 2016

Stanley adjusted my service based on my plans and kept me informed of progress. He was friendly and found the best deal for me.

Brendan McNicholas

Jun 20, 2016

service was excellent. I was under a time crunch so Stanley and his team got my vehicle ready to go even earlier than expected.

Faye M

Jun 16, 2016

New Audi customer. Had been thinking about purchasing an A6 for some time. Saw the one I was looking for on the website. Went in to Audi Denver to take a "look". Was introduced to Crystal Hopp. This turned out to be an amazing car buying experience. Crystal was simply awesome. She addressed every concern I had and made the whole experience fun. I feel it's the people who make the company and Audi Denver has a gem with Crystal. I was extremely impressed with the professional displayed by everyone on the sales team I had contact with. I left extremely satisfied with my purchase of my certified pre-owned A6! Truly an overall outstanding experience!

Jacob George

Jun 16, 2016

I had a great experience with Audi Denver , the staffs were so professional and informative , especially Sonny Hang was exceptional in explaining me all the questions I asked about Audi Q5 and helping me to test drive it. Yes , nevertheless , I bought the 2016 Q5 model. I would recommend this place anyone who looking to buy a luxury car.

Kent Kirkpatrick

Jun 16, 2016

Audi Denver is a clean, comfortable and accessible facility. Our loner car was ready as promised and clean; all the service work was done before scheduled and done right (the first time).I'm very pleased with the Sales and Service at Audi Denver.

td_bailey

Jun 16, 2016

New dealership is very nice. Waiting area for service is set up well. Check in for service was painless and wait time was within reason.

Doug Lind

Jun 15, 2016

My wife delivered the car to the dealership. She experienced exceptional customer service done promptly with no delays.

Roland

Jun 14, 2016

Stanley was a rockstar! I liked the facility as it seemed very open and modern. Very nice to receive a loaner while my car was being serviced for the day. No real complaints. Keep up the great work!

Tyler.bilyeu

Jun 14, 2016

Audi Denver made sure my leasing of a new A6 went smoothly and painlessly. My salesman Josh was friendly and helpful working remotely and long before I even arrived ar the dealership.

jdonzimmer

Jun 10, 2016

Audi Denver provided excellent and prompt service. The representative I dealt with was knowledgeable and more than helpful. The provided a loaner vehicle with no issues and my car was serviced by the requested time.

Martin Alvarez

Jun 9, 2016

Had a check engine light come on, made a same day appointment later in the day and was out lickety split. They even washed the car for me!

Virginia R

Jun 8, 2016

This is my third Audi that I have purchased from John Axton at Audi Denver! I love these guys!!! My experience has been exemplary all three times. Not only is the sales team amazing the service department are equally just as amazing! Thank you Denver Audi for all that you do for us.

Colorado Girl

Jun 8, 2016

From the time I bought the car to my recent 5K service appointment, I've enjoyed the "Audi Experience" - great customer service and the knowledgable and friendly staff.

rejaiej

Jun 8, 2016

The process was very fast and painless. Christopher Maydick is great to work with! I had no issues getting a loaner and dropping off/picking up my vehicle.

Hank

Jun 7, 2016

35000 mile service and new tires. Love those guys. Setup and service was easy and turned over vehicle very promptly. Will continue to return there.

Audiuser

Jun 5, 2016

Everyone was very friendly and helpful! I worked with Bill Coleman who was excellent. He is very easy to talk with and he gave me very good information. He made me feel very comfortable with my buying experience which is not easy to do because I typically hate the process of buying a car! I would definitely seek him out if I were buying another car.

Vincent DeMarco

Jun 4, 2016

Great service. Everything was handle with class and precision. Chris was very knowledgable and was a great help. My loaner car was ready immediately when I got there. Everything was smooth from beginning to end.

aeeide

Jun 3, 2016

Audi Denver was an excellent car buying experience - I enjoyed great service, selection and price. The process was quick and thorough. I highly recommend Audi Denver and Dave Williams.

Wash Park Girl

Jun 3, 2016

A super polite and efficient experience after searching for a variety of cars at various dealers in and around the Denver Metro area. Ryan was the most professional, friendly and knowledgeable at getting us the right car at the right price!

Cynthia Holmes Motz

Jun 2, 2016

Found exactly the right car, barely used but the TDI diesel which we really wanted. Dealership still not allowed to sell brand new TDIs because of the mileage calculation scandal

tacosauce56

Jun 1, 2016

Excellent service as always. Thanks for being a great dealership. The service department is also great and I've never had a problem with the staff.

Smorse

May 31, 2016

We found a nice looking car on Audi Denver's website and called to confirm it was there. We were put in touch with Chad McCaffrey who made the whole process easy and convenient. We set up a time to drive. Loved the car. They gave us a reasonable price for our trade and put together a deal quickly and with no pressure, just professionalism. They have a very nice facility as well.We were introduced to several people who offered to help us if we ever needed it. Overall, it was a thoroughly enjoyable experience. Much better than many others we have had at other dealers.

Brad

May 25, 2016

This buying experience was truly exceptional. The staff was knowledgeable and very courteous, from the sales manager on down. While the actual dealership is just a building, it is extremely comfortable, clean and spacious; they even have a small caf near the sales floor. Amazing! I have bought many cars over the years, but this is one of the best experiences ever.

Steve

May 25, 2016

Great service. Picked up the Q7 at around 9pm. The service advisor was great. Had me in and out on 5 min.

Lawrence Davis

May 24, 2016

Steve was very helpful, got me in and out quickly. The facility is great, very clean and "Audi like".Thanks again!

New Audi Owner

May 24, 2016

Josh was amazing and extremely helpful throughout the whole process!

Doschell Castro

May 24, 2016

We came in from out ouf town for a memrial and my cars MIL came on. They diagnosed the problem and was very attentive to our schedule and cost. Jared was great..

kf9294

May 24, 2016

Audi Denver's service personnel are extremely professional and knowledgeable. Required service estimates were explained and service was completed on time, and within budget. I highly recommend Audi Denver.

B Narlinger

May 19, 2016

It was a great experience in the service department

Dan Fuller

May 19, 2016

The best dealership I have ever worked with. The service manager was curtious, responsive and very clean cut gentleman. The dealership is very clean and feels very classy. Everyone was very nice, and happy to help

Peter Baird

May 19, 2016

I was greeted immediately, check-in was smooth, and expectations were clearly communicated. I came if for a 25k mile service (I thought) but it was quickly discovered that I had already had that service done and what was needed was the 35k service. Since I paid for the extended service, this work was done at no charge. I also enjoyed the luxurious waiting room while the work was done. Beautiful facility. Thanks, McDonald family!

Spyali

May 19, 2016

All the people involved in my purchase were excellent. I would highly recommend and will be back myself for future purchases. Great staff, great product, no pressure. Loved it. Thanks to all of you from the initial phone calls to the receptionist, to the sales team and finance team. Very happy.

RJR

May 17, 2016

The team at MacDonald Audi treats everyone like an executive. We were there at the expiration of our lease and everything went smoothly. The team walked us through our options and showed us new cars to choose from that met our budget and style preferences without any pressure.

jeffreyk

May 16, 2016

The level of customer service by the personnel at the Audi Denver Dealersip has been exceptional! This is my first experience with Audi as I have never previously owned one of their vehicles. My wife and I were treated just as kindly from when we first stepped into the dealership through today (a couple of weeks after the delivery of our vehicle). I expect when I come in for our first vehicle service, and every subsequent service thereafter, we will be treated with the same courtesy, kindness, and respect as we've experienced to date. My experiences with Audi Denver truly has been the best of any dealership I have ever had in my life.

MSP

May 15, 2016

Experience great in every way from making the appointment, to check-in, loaner vehicle, to updates, and finally the check out process. Noted some residual sticky substance on rear of car that remained after car wash. Pointed out to check out helper (I think his name was Ryan) and he volunteered to get some special solvent and take the time to remove the gunk. I was pleasantly surprised. Most places would have just recommended a cleaning solvent and sent me on my way, but your guy took care of it. Thank you!!

Jeff M

May 15, 2016

The check-in was on time and fast, the service was completed quickly while I waited. This is the way it should be. Keep up the good work.

kiefer19

May 15, 2016

I am consistently impressed with the level of customer service provided by Denver Audi! They make it so easy for me to get work done on my car while I'm in town from Steamboat Springs.

Sherri Gill

May 14, 2016

I drove an hour to get my Q5 serviced as the nearby dealership was unable to help with my squeaky breaks after 3 visits. This service department was able to fix it and I'm so thankful!

KVG 697

May 13, 2016

First time Audi customer, I purchased a 2016 Q5. I worked with Josh Tuttle who handles internet/Costco sales and he was outstanding. Everything went very smoothy from test drive to purchase. Can't be more pleased with purchasing experience - even the sale manager and finance guy were decent - something not always found at a car dealership ;-)

CCJ

May 10, 2016

The service was excellent and my questions were answered, particularly regarding the Takata air bag issue. I had not received a letter or an email regarding this airbag issue so asked if this impacted my new Audi. The service agent researched this issue for my car and showed me where this issue had been addressed in October 2014. I purchased my Audi in December 2014!!

Doglover

May 7, 2016

At every step of the way every person with whom you are in contact is superbly helpful and doing all they can to please

Meghan

May 7, 2016

Dave Williams made the buying process easy and simple. In and out in 3 hours with a new used car.

Tom321

May 7, 2016

I was met as soon as I pulled into the service bay. Very friendly and prompt. Waited for my vehicle as it was just a short service. Nice waiting area with good amenities. Stanley came to get me when work was completed with paperwork in hand and my car nicely washed - in and out in about an hour.

Bill L.

May 5, 2016

Bought a used 2006 Acura RL. Had to spend $800 on struts that were not caught. Heard a knocking up front after buying the car. Now on occasion I get Check SH-AWD. Had it back to dealer and they can't find an issue. It has gone off 6 times since I bought the car. Glad I am going to the Acura dealer for airbag replacement in a few weeks. Maybe I will see if they can figure out what the issue is since Audi Denver can't or won't!

bob winders

May 4, 2016

Prompt service with a smile. Keep up the good work

davidmwhitecpa

May 4, 2016

Kyle and the rest of the Audi Denver team couldn't have been better. They were very honest and not pushy. I would strongly recommend this dealership to anyone. Not to mention, the Q3 my daughter bought is fantastic.

Fred Tafoya

May 4, 2016

Great car buying experience. Raine was top notch! The entire crew met our expectations and I would highly recommend Audi Denver to my friends and family.

gcarter

May 4, 2016

I really liked working with these people, from start to finish. The online shopping experience was great. When I got to the dealership the experience and Kyle the salesman worked hard to make the experience easy, fast, friendly and efficient.

KmoJbo

May 4, 2016

My Audi brand specialist, Patrick Flaherty, and the rest of the team at Audi Denver truly amazed me by making my experience of purchasing a new 2017 Audi Q7 seamless and painless. There was never any "sales" pressure by anyone which I appreciated and I was impressed by the Patrick's passion, energy and knowledge about Audi's history and line of automobiles. Additionally his professionalism and following up on what he said he was going to do was excellent. I will definitely recommend Patrick to anyone who is looking to purchase a new vehicle "period".Audi Denver's Andy Benavides worked with us explaining Audi's warranty on the Q7 and optional/extended coverage. Again no "sales" pressure by Andy and he explained everything to us precisely and concisely enabling us to really understand our options and help us make the best decision for us.Now for the 2017 Audi Q7 review! WOW is about all I can say and I'm still looking for my socks!!!.I'm sure one day in the future all automobiles will be built this way but...................The 2017 Audi Q7 has brought the future to me today!Thanks Audi Denver

Stella nash.

May 4, 2016

Timely,friendly,explained the process,and professional.The waiting area is very comfortable.Checked on me in the waiting room to tell me the status of the service and. Etc.Water,coffee and other cold beverages available.

Bill L

May 3, 2016

Bought a 2006 Acura RL and thought I would have a good car coming from a quality dealer. Was wrong on that. Spent another $800 plus after buying the car for new shocks. There is an issue with AWD, light comes on 3 to 4 times a week and took it back to them and their mechanic cannot find anything wrong.

kaminskym

May 2, 2016

I was greeted in a friendly way. Service was done as explained and on time. Waiting room and facilities were very comfortable. Car was washed.

Ruth Monotya

May 1, 2016

The service department was very friendly. They finished my service quickly and efficiently. I was very pleased and will return.

Allroad Colorado

May 1, 2016

Professional and friendly service. Steven was ready upon my timely arrival for the appointment and paid attention to every detail. They provided me with a nice loaner vehicle and the service was done in a very reasonable time.

audilover555

May 1, 2016

My Audi SQ5 was due for its 2 yr/24,000 mi service. I scheduled the appointment using Audi Denver's web site where I found a convenient weekend time that worked with my schedule. My service advisor met me on time and the service was done exactly as required. He also took careful notes about extra items that required investigation and attended to all of them. The waiting area is comfortable and has wifi so that you can do work if needed. When additional items were identified, he explained them clearly to me and provided options for having them resolved as well. I really love Audi Denver, their sales staff is great and the service department second to none. I wouldn't bring my Audi anywhere else. And indeed I trust this dealership so much, I have a hard time thinking that I would buy another brand of car anymore.

Steven Clevenger

Apr 29, 2016

Keeping it short.. I am a return customer and I would recommend both Denver Audi and sales associate Ken Evans to anyone in the market for a vehicle. This is the first time I have ever recommended a sales associate from any car dealer. Once again 5 Stars which also includes the service department.

Audi A6

Apr 29, 2016

Knowledgeable staff explained all service items and provided quick efficient and friendly service. I would use them again without hesitation and recommend them to anyone.

LazyKW

Apr 29, 2016

Ive only worked with Robert as i am from the Farm! He makes me feel comfortable explains things that any one can understand! If he don't know he will take me back to the mechanic and i am able to see the part that are bad or why i am having trouble, noise or what ever! also you have a great asscet in the mechanic department in Peter !

LovemyQ5

Apr 29, 2016

Denver Audi always exceeds my expectations. The experience is great, they put the customer first. Mine was an 85K servicing and also was alerted that my brakes needed to be replaced. They fit it all in on the same day for me and delivered a clean car!

John Hammerbeck

Apr 28, 2016

My fourth A8 - The car and the dealers are excellent.

skigirlliz

Apr 27, 2016

They don't even have to ask me to rate them 5 star (like other dealers I have been to). They earn it because they actually are 5 star.

Garfella

Apr 24, 2016

Stanley provided awesome experience for 15000 mile service. Love the A6.

Mark Gregston

Apr 24, 2016

Very professional and extremely quick with their work. Took care of me in no time - needed my summer tires since I damaged one of my winter tires - they rushed the delivery of my tires (stored near their service facility) so I didn't have to drive around on my spare. They also deflated and returned my spare to the storage compartment.

Sharon

Apr 24, 2016

Appreciate the night hours for serviceVery convenient just makes it so much easier. Always clean and having to wait an hour or more is not a problem. It is very comfortable there

Dominick

Apr 23, 2016

Excellent service! The dealership was clean and organized. My service tech was informative and kept me in the loop. I was happy with the way my car was delivered.

Jbrettlane

Apr 23, 2016

It was a good experience. I brought my car on for a service and it was taken care of quickly. Sitting area was nice and the coffee was good

PKWMS

Apr 20, 2016

This is our family's eighth Audi. They are stylish, perform well, and are very reliable. John Axton handled the sale. We have been working with John for over 12 years. He is extremely knowledgeable. He did an excellent job of guiding us through the process of selecting the best model and options. We will deal with John and McDonald Audi again.

Steve

Apr 20, 2016

Audi Denver always finds a way to top themselves when it comes to customer service. Cool, clever, and class best describes Chris Sandelli and Audi Denver.

Ras Smith

Apr 19, 2016

The entire staff exudes professionalism; each member strives to ensure the customer is satisfied. The sales staff exemplifies fairness and straight-forwardness. I appreciate their honesty and their integrity in making a fair deal, sticking to it, and following through on all their commitments. My salesman, Josh Tuttle, bent over backwards to ensure he followed through on every one of my concerns. I am extremely satisfied with the deal, the dealership, and the transaction.

gjohnson1959

Apr 18, 2016

The process of bringing in my car for warranty service, AUDI Denver diagnosing the problem, keeping me informed along the way, fixing it ahead of schedule, and getting me back on the road was excellent. Audi Denver will be my next stop when I need service. Thank you. Glenn

kjohnson2

Apr 18, 2016

I came in for my 6 month service, and all of my concerns were thoroughly addressed. I was well taken care of while I waited.

Mike

Apr 17, 2016

Very helpful staff. I feel I got a nice car at a fair price.

GNWray

Apr 17, 2016

Great service and attention. From the moment I was greeted to the loaner car, the willingness to do anything I needed. First rate. Thank you Stanley WALTERS

MartM

Apr 17, 2016

Chris Sandwell made my service experience very effortless and efficient. I enjoyed working with him when I bought the car and continues to do a good job as my service rep.

BDTAudiOwner

Apr 16, 2016

An outstanding dealership in every facet of their business. They have a wonderful waiting area and the staff is very knowledgeable and friendly. Service is fast and efficient.

Katie Leonard

Apr 16, 2016

Great service with Jared! Very accommodating and efficient. I will definitely be back for my other services. Couldn't have been easier and car looked great!

Lisbeth Gabrielski

Apr 16, 2016

Great service with Mike. He set me up with a loaner car and the maintenance was completed in less time than expected. We have taken our Audi here for all dealer maintenance since we purchased the car and have never been let down.

JohnP

Apr 14, 2016

My service advisor, Dave, treated me as a valued customer made sure my concerns were addressed and set me up in a loaner vehicle to make everything that much easier.

Tom Dooly

Apr 13, 2016

Working with Dave was as painless as it gets. The whole process was quick and easy. From walking in the door to driving away in my new car the whole experience was incredible. I will definitely look to buy from them again.

Mike

Apr 12, 2016

I had a good experience at Denver Audi this past week when I completed the purchase of a CPO 2013 Audi A6. The process was easy and convenient. The sales staff went out of their way to be helpful. I was happy with a 2.25% loan interest rate as well. Not to mention that I'm delighted with the new car.

Joe Audi

Apr 8, 2016

The service appointment proved to take much less time than was previously thought. While waiting, I felt that the lounge is a comfortable environment. Staff are very friendly and enjoyable.I thought the service, as described to me was very through and exact and that what may be needed for the car in the future was explained well.

David Mann

Apr 6, 2016

Excellent experience. I've purchased last six Audis out of state because I could not find a dealer in Denver that treated us with respect and wanted our business. McDonalds is the exception

Cindy

Apr 6, 2016

Awesome experience and love, love, love my A3! Patrick and Raine answered all our questions, let us test drive the car we liked, let us take our time making our decision, offered their assistance. After making our purchase, they also made sure we knew we could call or come by if we needed any help!

Jim

Apr 6, 2016

Audi makes great cars and MacDonalds service and sales is superb! I have leased three cars now from MacDonalds Audi and would recommend this dealership to everyone.

Adam

Apr 2, 2016

Not only was Ryan Hejda professional, friendly and very knowledgeable but he also truly understands customer service. It's easy to give good reviews when everything works as expected but sometimes extenuating circumstances simply happen. A true sign of excellent customer service is making things right when these circumstances arise. Ryan did a fantastic job and I am extremely happy with him and my experience with Audi Denver. I would absolutely recommend.

Marla Mason

Apr 1, 2016

Stanley was AWESOME! Prompt, courteous, and very professional.

Jon

Apr 1, 2016

He went above & beyond helping carpool me during my arrive & just being a good guy to talk to. Great with my 5 year old who was with me too.

BK

Mar 31, 2016

The sales and finance team are all professional, knowledgable and attentive to our needs. Ryan Hjeda did a fantastic job in meeting our needs and answering any and all questions over the course of a week or so. Nice to work with on a such an important decision.

CN22

Mar 31, 2016

The care given to me has always been nothing but 5 stars, the only issue I continue to have is with the rental car service the manager is not very friendly and seems so rushed and frazzled she hardly makes any eye contact with a person and just seems like she's having a bad day and this is the second time I've dealt with her. service dept keep up the great work!!!

Shauna Klemme

Mar 27, 2016

Extremely convenient, efficient, friendly and fast.

Vern

Mar 27, 2016

Great service. they took care of a few things above and beyond what i expected

shaunaQ5

Mar 27, 2016

Amazing Service- Extremely convenient. Very Friendly. Very Fast. Christopher answered all my questions and let me know what to expect for future services and costs for getting my card detailed

Andrew Irvine

Mar 24, 2016

This is a fantastic dealership who'se customer service focus is exceptional. Steven Lucero is attentive, knowledgable and was helpful at every level. The booking process is easy, book in process a breeze and the waiting area and amenities are comfortable and appealing.Thanks to all!

X1 Drive

Mar 24, 2016

They were very professional in scheduling the service and performing it. I appreciated they identifying and fixing an issue for free that I was not aware of.

Erin

Mar 19, 2016

Kyle was excellent in helping us with our Q5 purchase. He was very patient and helpful especially with our two kids in tow. A no hassle, no pressure sales experience. Thanks Kyle!

Jrory

Mar 19, 2016

Great experience at a Premier Dealership. I would strongly recommend this establishment!

Kristi

Mar 19, 2016

Good job. It would have been better if I could have had a loaner. It's hard to. Get work done there bc the wifi isn't reliable.

Daniel C.

Mar 17, 2016

I had an awesome experience at Audi Denver!I highly recommend Josh T. (sales) and Andy (Finance). They were such a great help, and this by far is the best car buying experience I've ever had. This was not my first car, it's my third. It was not the first dealership I tried to work with, it was also my 3rd! "3rd Time is the charm", or so they say. I'm happy the other 2 dealerships dropped the ball a couple, I was forced to look for people who cared about my needs and understood my concerns. Josh scheduled my test drive appointment and when I needed to reschedule he followed up, with the best availability date/times.He emailed, texted and not in an obnoxious way, very professional and effective.Thanks Josh!

Jill DiPasquale

Mar 17, 2016

Excellent as always. Robert even helped me reset my cell phone to my car !!!!

Kevin Breslaw

Mar 17, 2016

Everything was great. The process was so quick, they had me in and out in no time.

Raewyn Shell

Mar 17, 2016

I took my A8 for its regular service, was given a loaner until I could pick up my car in a few hours and received a text that a coolant hose had a leak and needed replaced under warranty. Therefore, I would have to pick up my car later. Service is thorough, very friendly and customer centered.

RoseyCheeks

Mar 16, 2016

Many thanks to Josh, Ken and Kyle for a great car buying experience and improving my drive around town and across the country. The TT is great!

Andrew Heltzel

Mar 14, 2016

The service went as expected, Steven took good care of me. Very professional.

Doug S.

Mar 14, 2016

Just an annual service appointment, but still it was fast, well done and everyone is SO nice to work with. Recommended.

Dreiling

Mar 14, 2016

We brought in our newly acquired Audi to McDonald Audi of Denver after a warning light came on. Dave Ficca was fantastic, he was able to diagnose and repair the issue within several days. In addition, he was able to research the service records and able to provide additional work without fees. All during the process, keeping us up to date on the status. Hands down the best automotive service we have ever had over the years of owning Lexus, Porsche and Mercedes. We look forward to a long relationship with Audi. Keep up the exceptional work. Thanks

Kjodenver

Mar 12, 2016

Friendly, knowledgeable and helpful sales AND service! I wouldn't take my Audi anywhere else. Keith and Ryan in service are so helpful every time! Tim Denstedt was so helpful to me with my lease conversion!

Heather Anne Hartley

Mar 10, 2016

Michael was an incredible service man when I checked in my car for service. We out of his way to help get my car completed in under 4 hours.

Keith

Mar 10, 2016

This dealership is awesome. The entire team works hard to make sure you are a very satisfied customer.

Tom99zx6r

Mar 10, 2016

I wasting another state while purchasing my a7 in Denver. Was extremely easy. Ryan overnights papper work. When I got there I handed my old keys for new keys and out the door I went.

A. Larsen

Mar 9, 2016

Adan was very helpful and knowledgeable about the vehicle that we purchased. He helped us find the right vehicle for our family and we enjoyed his partnership. There was no pressure to buy. He asked the right questions and gave us valuable input and suggestions. Adan was not a salesman but a resource to ensure that we found the right car at the right price. We were pleasantly surprised with Adan's commitment to ensure that we made the right decision for our family. We have purchased a few cars before from dealerships. This was the first time that we felt that the sales associate was our partner and had our best interest in mind.

Crystal

Mar 9, 2016

I had to take my car in for a recall repair. They were able to schedule my appointment quickly, within days of me calling. The service representative estimated it would take between 1.5-2 hours for my repair but they had it complete in 50 minutes. Even though they have a very nice waiting area I was extremely happy it was done so fast.

Gerry Schechter

Mar 9, 2016

This was my three year check up for my Audi A5. Very glad I purchased Audi care because I haven't spent an extra penny in three years. The new facility is great . Plenty of space and a great waiting room where you can even purchase light snacks and sandwiches. They give you complementary beverages while waiting. It only took 2 1/2 hours and I was happy that I waited.

Mike

Mar 9, 2016

Outstanding as always. Like the environment for working while car is being serviced. Quiet, relaxing and a coffee bar.

MIke R.

Mar 9, 2016

My service agent, Stanley, was outstanding. Best I've ever had at any service center.

Phil Bechdolt

Mar 9, 2016

I was pleasantly surprised that the mechanics at Audi of Denver repaired my vehicles without ever actually hearing the "mystery noise" coming from the rear axle of my 2004 A4. I had brought the car in 2 previous times, and the intermittent noise would stop on the way over there. The same thing happened this time, but the service advisor took an exceptional level of interest in my case, went for a test drive with me (couldn't hear the noise, of course), and suggested that I leave the car overnight so they could look at it the next day. By 11AM they had diagnosed the problem based on my description of the noise and where it was coming from. I got my car back around 4PM, and haven't heard the mystery noise since then (7 days ago). Great job!

Rebecca Scanga

Mar 9, 2016

Service was easy to schedule and completed on time. Facilities are very comfortable and customer service is friendly and knowledgeable. Overall a great experience.

coolmama

Mar 9, 2016

easy, clean and professional. called on time and did what they said they were going to do. I liked working with stephen. would use again.

JamesJ26

Mar 8, 2016

Kyle Fernandez and the sales team made me aware of special offers being made on the current A4 model. After our initial conversation, he personally contacted me to make sure all my questions were answered and he helped clarify the lease information. Having knowledgeable staff at Audi Denver helped me get a great deal on the A4.

A. Larsen

Mar 8, 2016

Adan was very helpful and knowledgeable about the vehicle that we purchased. He helped us find the right vehicle for our family and we enjoyed his partnership. There was no pressure to buy. He asked the right questions and gave us valuable input and suggestions. Adan was not a salesman but a resource to ensure that we found the right car at the right price. We were pleasantly surprised with Adan's commitment to ensure that we made the right decision for our family. We have purchased a few cars before from dealerships. This was the first time that we felt that the sales associate was our partner and had our best interest in mind.

mari

Mar 3, 2016

It seemed to me that everyone I interacted with in the building had pride in their job.I was very comfortable in their facility - because I knewthey would do the work done just right from the beginning to the end. Thank you Audi!

Tracy

Mar 1, 2016

Came in for a service, the staff is very polite and the facilities are awesome. Definitely love the quick service! Will be back for sure.....

Vic

Mar 1, 2016

The facility is beautiful and the employees are courteous and very knowledgeable. Best of all their selection of used vehicles and pricing are second to none.

Q5lone tree

Feb 27, 2016

The service is excellent. It is nice to have speedy and congenial service. The dealership is excellent and I would refer anyone to take their Audi here

Roran

Feb 27, 2016

Fantastic facilities with a very posh ultra modern waiting area. The staff are very accommodating and knowledgeable. My experience has always been very pleasant. They are always punctual and thorough, attending to all my inquiries from in a timely manner.

bonzai

Feb 25, 2016

Service is always exceptional at McDonald Audi. Robert was great to work with. Convenience of the loaner car service is fabulous. However, I feel the service is very pricey.

Denver12345

Feb 25, 2016

It's always a pleasure bringing my Audi in to Audi Denver. The entire facility from the staff to the amenities are amazing. Chris M always goes above and beyond to help me out. He makes it easy for me to bring my car in.

loretta1

Feb 25, 2016

Awesome service. Great experience. Very helpful. I will definitely keep coming back and recommend others to this dealership. I will always come here for my Audi needs.

Satisfied Consumer

Feb 25, 2016

Dave Ficca is the consummate professional! Dave makes obtaining service a pleasant experience. I've had the pleasure of knowing Steve Powers for many years and I believe Steve has created a culture within the McDonald Group group that empowers people to utilize their talents and strengths and excel in their individual jobs within the organization. Hats off to Steve for making Audi Denver the premier Audi dealer in the entire region!

skisavant

Feb 25, 2016

I always feel like I am someone special when I am at the dealership. I know I will always be safe on the road because of my choice of car and service I receive at the dealership.

Walt

Feb 25, 2016

Beautiful facility and courteous /knowlegable sales force. I did find that there was a limited number of vehicles that had the features that I prioritized. I'm pleased with the A7 I purchased, but I did want a deisel and I wanted a few options that were not available. But I'm still happy.

wen2011

Feb 24, 2016

Courteous, professional staff who make the whole process so easy, with a great little loaner car for the day. The remodeled service center is light and welcoming.

Chris Dude

Feb 22, 2016

My service rep was extremely helpful, professional and knowledgable. The lounge area was extremely comfortable and the staff that I interacted with were genuinely nice.

Rubio

Feb 22, 2016

By far the best experience purchasesing a car I have ever had. Chris Sandelli is the most knowledgeable Audi sales person. I strongly recommend Audi of Denver and Mr. Chris Sandelli.Jose Rubio

PB

Feb 19, 2016

My service advisor was prompt and explained the process and what to expect on time. Asked if Inwould be waiting or needed a ride. Lounge area very comfortable & modern

av123456

Feb 18, 2016

truly exceptional! the sales staff was great, they stayed late as my arrival coming from the high country was delayed for weather/ holiday traffic and the rock slide.

Landon Jones

Feb 17, 2016

Audi of Denver is by far one of the best dealerships I have ever dealt with. They have a very courteous staff and strive to provide a great service to their customers. I will continue to deal with them and when I am ready to trade my vehicle in for an upgrade I will be going back to do more business.

TERESA MOXON

Feb 17, 2016

Everyone is always very friendly and accommodating! Thanks!

Caazzz53

Feb 17, 2016

I always get great service at this dealership. I can not remember the service member's name, sorry. This is our 3rd Audi. and are very pleased.

skigirl617

Feb 16, 2016

I worked with Jared and he was very helpful at identifying a problem I was having with my Q5. The drop off and pick up were quick & easy, and there was timely and professional communication while my car was there. They fixed the problem the first time. It is a bit of a drive for me to go to Audi Denver but it is absolutely worth it. And they didn't even have to ask me to give them a 5 star rating (which I have found may other dealerships do!)

John

Feb 15, 2016

Keith Florian did an exceptional completing the warranty maintenance and delivering the car back to us in a timely manner so we could drive home to Durango

Mtravis

Feb 15, 2016

Great experience, no problems or pushiness. The dealership was very clean and inviting. Staff including Ryan were all helpful and friendly. Overall experience was easy and painless.

xBiker

Feb 15, 2016

Audi Denver was able to get me in for a tech inspection on very short notice, they even washed my car after they finished. very accommodating.

Kim cooks

Feb 14, 2016

Service was great. I needed a loaner and he walked over to arrange it.

sixarp

Feb 14, 2016

Everything done to my satisfaction, car came back cleaner than when i left it! Michael B. really understands that i am particular about my car and ensures that it is serviced with utmost professionalism.

Waymon

Feb 13, 2016

Outstanding service, communication and detailing!!!!!!!

PKWMS

Feb 13, 2016

Service completed in less than promised time. Car returned clean. Service rep gave a thorough review of all actions completed and all inspection results. Well done, Dave.

sept24

Feb 13, 2016

Scheduled maintenance performed to factory specifications. Car came in needing washed....it left needing nothing...I waited in a comfortable ..clean..area.with amenities. .totally satisfied.

RaSnakeEater

Feb 11, 2016

Our serviced experience was exceptional. We were told what would be done, the expected costs and the anticipated service at 35,000.We were very satisfied.Thanks!

Olga Tatarko

Feb 10, 2016

I had the best experience working with Chris Sandelli.He knows everything about the Audi I purchased. He was very professional, organized and has a great positive attitude. You can tell he has a lot of passion for his career and he enjoys sharing his knowledge. He understood the problem I was having with my 2013 Audi Q5. He found me a new 2016 Audi Q5 in the right color that no longer had the same steering issues. I love my new Q5!He even stayed after hours, last Sat. night, to sit in my car and show me all the features and set all my buttons. He sent me pictures of my new car when it arrived and even wrote a congratulations card on my dash. He exceeded my expectations for excellent customer service and I highly recommend him, Thank you Audi Denver for hiring him. He is the absolute Best! Thank you for an amazing experience!

Todd Gentry

Feb 10, 2016

They did a great job getting me in and out with fantastic service to my wife's car.

Brenda

Feb 8, 2016

Very nice associates and fast service. They gave me a loaner car while mine was being repaired. They also checked my car for anything looking worn.

cambiarberry

Feb 5, 2016

Great experience. Went to Boulder and Prestige prior to Denver. Taj had it all figured out in half the time and beat the deal from the others. Really made the experience clear and concise and a pleasure. I have recommended Taj and Denver Audi to others. I have been a previous Audi owner and customer of Prestige for 10 years. I am an Audi Denver customer now.

Cindy

Feb 4, 2016

Ken sent emails with pictures of the cars. He had the cars we liked ready to go when we arrived. Everything went smoothly. He gave us detailed instructions on how to use the car both before we drove it and then once we picked it up after we bought it. He was really wonderful!

Stacie2014

Feb 3, 2016

I am was very happy with my service and customer service .Jared was very accommodating And very friendly. And I did not have to wait long for my car.

J Paul

Feb 1, 2016

Appreciate the combined efforts of Jared P and Robert W, service advisors.

popartk

Feb 1, 2016

the care i received was both personal and excellent, and was always kept informed as to the status of my repair, and the work was finished as promised.

David K.

Jan 31, 2016

The dealership is every bit as first class as the Audi.

audi#1

Jan 31, 2016

Easy to make an appointment,.When problems with the car you can bring it in immediately.Friendly peopleCar wash very much appreciated.Good service department.

frank quintana

Jan 30, 2016

The best experience I have ever had working with a dealer.

Acridos

Jan 30, 2016

We were very pleased with our service. It was courteous and quick. Dave was very professional and friendly. We hope he helps us next time.

Cheryl G

Jan 29, 2016

Outstanding arrive with beyond expectation experience

Nolan Donley

Jan 29, 2016

We had a tire failure. We called on our way and were taken care of right away. Great service!

Amy

Jan 29, 2016

Denver Audi always provides superior service compared to other Audi dealerships. From the moment the appointment is made until my car is ready, the process is actually enjoyable! I am very appreciative of the staff, as they all go out of their way to deliver excellent service.

marric113

Jan 29, 2016

McDonald's Audi always a truly great experience. Very professional and proficient taking care of my needs and the needs of my vehicle. Thank you again for the great service.

GeneC

Jan 28, 2016

This was my first experience using Audi Denver's Service Department. Dave Ficca met me at the car and quickly took car of getting a new fob programmed for my recently purchased 2012 A5. Dave reviewed the Audi service records for the car and informed me that a maintenance agreement purchased by the original buyer was still in effect. This will save me hundreds of dollars in the months to come. The work was completed in less time than estimated and they gave the car a quick wash to go. Thanks for the exceptional service. I will be returning for service in the future.

Jim S.

Jan 28, 2016

Outstanding service! So friendly! Loaner car was great and so convenient! Exceptional! This is what luxury service is all about. Also, what a beautiful facility.

JR

Jan 27, 2016

Repair work required due to a lens light crack from being backed into. Timeliness was good. Scheduling was fine. Input process seamless. The repair done was satisfactory.

Barbara B

Jan 26, 2016

The personal attention I got when entering the dealership was exceptional. Robert explained all the service that I need for the first 5,000 miles. Very complete along with asking me if I had any questions. He took me to the lounge area and explained all the beverages, food, snacks and breakfast foods that were available. TV and wireless was great to have for some necessary business I had to do. Also the chairs were comfy and plenty of room to stretch out in. Made for a great piece of down time and allowed me to relax and not worry about who was taking care of my car. When Robert returned he went over the service order and had me on my way. The experience was wonderful and comfortable, I know that future services will be done very professionally and I know I am leaving my car in good hands.

Mbmish

Jan 26, 2016

Service fr my q7. . Very expensive service , but was well informed of costs. Service consultant was curious and kept me well informed. He was very professional

ReidB

Jan 26, 2016

I was helped by Steven in the service department, was very pleased with dealership and the quality of service I received. Would certainly recommend dealership to friends and family.

gina1973

Jan 21, 2016

This is my second car purchase at Audi Denver, and the second time I've worked with John Axton. John and the rest of the team at Audi Denver made this simple, quick, and painless...it was actually a pleasure. John was able to get me into the car that I wanted at the payment that I wanted, and there was no painful back and forth getting there. I've been coming to this Audi dealership for service for 6 years, and that has been simply and easy as well. The building is lovely, the service is great. I'll always buy my Audi here, and I'll always ask for John.

megster7

Jan 19, 2016

I brought my Audi Q7 in for its first service. Never have I received such commendable care. I have owned other vehicles, such as Ford Mustang, Jeep Cherokee, Dodge Dakota, Chevy Gladiator Van, Toyota Sienna, all serviced by their dealerships. None can compare to the "royal" treatment that I received here. So very happy to be part of the the Audi family.

KKing5113

Jan 16, 2016

I brought my vehicle in because the check engine light was on. The problem was resolved quickly and for a very reasonable price. I did not feel like they tried to sell services we didn't need, they were fair and very courteous!

rccolaman

Jan 16, 2016

John Axton is by far the best sales representative I have ever worked with . This is my second car to be acquired working with him and 4th car overall with McDonald Audi...they are simply the best of the best in class and I would not buy a car from anyone else.

SpiderGuy

Jan 16, 2016

Every thing went as it should with no problems. Work was done promptly and to my satisfaction. The waiting area was very comfortable and I appreciate the free drinks.

Tahoeltd

Jan 16, 2016

I have never had a problem here. They are always fast and professional with my service appointments. I always get a loaner vehicle and they are always clean.

GBNCRS

Jan 15, 2016

Great Service and the work was done to my complete satisfaction. The work was also completed in a timely fashion. I would recommend this dealership to anyone.

Laird, Lyle

Jan 14, 2016

Michael very attentive and helpful in all explanations of the issue. Kept us updated throughout the process. Loner car was nice (and also a new Audi).

Vincent donahue

Jan 13, 2016

I had an excellent service experience. Steve Lucero was great. I needed my car by a certain time and he made sure that happened. The car detailing

AudiFan

Jan 13, 2016

This was my first time at this location. We went in for a service. Michael was very pleasant and helpful. Very nice facilities, overall good experience which is very rare these days! ; )

car44

Jan 13, 2016

Steve Lucero my service rep was superb. I needed my car by a certain time and he made sure that happened. I had my car fully detailed and I was blown away with how good a job they did. Every single dog hair was removed. My Q7 looked brand new. They also did an excellent job aligning my wheels.

Candace Ng

Jan 12, 2016

A++ service !!! I've been to a few different luxry vehicle service departments and none of them compare to Audi. Prompt attention from the moment you pull your vehicle in until the moment you walk out. Keep up the great work.

The Expert

Jan 12, 2016

Outstanding service, particularly with respect to a major repair issue encountered which necessitated bringing car in for service. Service team worked with Audi to obtain partial warranty coverage for a very expensive repair on an out-of-warranty (2008) vehicle.

John Jackson

Jan 11, 2016

Awesome, quick service !

Scott Rogers

Jan 11, 2016

Quick to schedule. Given a car to use while I waited. Very nice waiting room and facility.

Creiss1

Jan 11, 2016

I brought my Audi Q5 in for its 15,000 mile service. Stanley did a great job and communities clearly everything about the service and time it would take. I waited in the beautiful dealership and had a latte in their coffee shop. Extremely pleasant and enjoyable experience.

danderson

Jan 11, 2016

Absolutely outstanding service department. Michael Bushke is an outstanding advisor who always takes the time to ensure that his customers are 100% satisfied. Audi Denver is the only place I will take our Q5.

Tw

Jan 8, 2016

I brought in my Q5 for its 15k service. During the service, I relaxed in the Audi cafe and enjoyed a cappuccino prepared by its on-site barista. My service manager did a great job of managing my expectations for the amount of time the service would take and ensured I left with a freshly-washed vehicle. Thank you, Robert!

Ron

Jan 6, 2016

Just in for 15K service. Appt. easy, reception prompt. Waiting room great, car turned around ahead of schedule. Zero complaints !

Craig

Jan 6, 2016

Had to have a battery replaced on a 2010 Q7. Service was exceptional as always. Keith kept me updated while I waited and my car was fixed and cleaned as expected.

Sbk2305

Jan 6, 2016

A seamless experience. Our appointment time was met, the work was done right (the first time) at the time promised. Everybody at the dealership was friendly and accomodating.

Jana Constant

Jan 5, 2016

Keith Florian was extremely helpful. We bought the car used and he researched the history. Found out some important info.. He kept us informed as the day went on and notified us promptly when vehicle was ready. Process was easy and stress free. Will not hesitate to use, and recommend your facility in the future.

Charlie

Jan 5, 2016

We worked with Ken for the third time within the year on the purchase of yet a third vehicle. An outstanding experience. We are total loyalists to the Audi brand, your dealership and to work with Ken.

NewAudiQ5

Jan 4, 2016

Stanley did a great job regarding the appointment. This is the first Audi I have owned and he spent time with me answering questions I had about the car so that was really appreciated.

C

Jan 3, 2016

Chris in the service area is terrific! He is very professional and answers all questions thoroughly.

bga

Jan 3, 2016

Overall wonderful! I stopped in without an appointment and they were extremely helpful! I enjoyed a coffee and a muffin in their nice showroom and utilized the WiFi while they fixed my car in under an hour!

Mike

Jan 2, 2016

Fantastic buying experience at Denver Audi, Josh Tuttle was great, easy to deal with, honest and professional. The new Q5 was detailed, full of gas, and ready to go before I arrived at the Dealer to close the deal, a very rare experience from past dealership experiences. Denver Audi is the place to buy your new Audi.

Clare

Jan 2, 2016

I've been coming to McDonald Audi for 8 years and every time I go for a service of any kind the people have been courteous and thorough in finding what my issues with my car are and fixed them. I always feel appreciated and valued. The service can get very busy and the people smile and respond quickly. I love the new cafe in the waiting area too - nice touch.

Tyson Hill

Jan 1, 2016

Prompt, knowledgeable, comfortable experience. Phoned before any services performed to confirm what was doing was actually wanted and necessary. Gave clear timetable for service to be completed. Followed up with updates.

VSAudi

Jan 1, 2016

Great service. Greeted me by name at appointment time. Which is new for me. Drop off took about two minutes. Thanks

Charlie

Jan 1, 2016

I purchased a fully loaded A3 in May of 2015 from Ken. This was my first visit which was managed by Robert. The experience was excellent. The service started at the appointed time and finished early with the car washed and looking great. I also purchased floor mats which were installed along with the new winter tires. I have purchased three vehicles within the last year from Ken, an outstanding professional. The experience with Robert reinforced the wisdom of returning to Audi Denver. Thank you Charlie Francis

Hollywb

Jan 1, 2016

My new car needed it's 5k oil change. The service was friendly, fast and everyone was very nice. Steven was super helpful. I could not think of anything I would want to be don differently. And, the lounge is quiet and comfortable.

Sanchez,F

Jan 1, 2016

Great people great service. Straight to the point and no hassle. Clean dealership and great options in vehicles. I would recommend this dealer to anyone looking to experience a great product.

Lauren brown

Dec 31, 2015

The buying process here was great! It was very pain free and an enjoyable experience.

JRS0912

Dec 31, 2015

The folks as Audi Denver always work hard to provide a high level of service and an enjoyable experience. I always look forward to working with them on any service issues that may arise.

Bob Smith

Dec 30, 2015

Service was prompt and done quickly. Lounge is a great place to wait.

Gigi

Dec 30, 2015

Jared Chipkin, my service adviser, made my visit by keeping me updated on service progress with thorough explanations of issues being addressed. He was personable and professional. My car was repaired correctly in a timely manner. While waiting in the coffee area I observed employees coming and going to get snacks. They typically greeted each other in an upbeat mutually respectful manner which created a positive environment. Thank you.

Kristi

Dec 24, 2015

My recent service appointment was remarkable. Michael Bushke went above and beyond the call of duty in resolving a problem with the brakes on my Allroad. I couldn't be happier.

Larry Pierre

Dec 23, 2015

Service was good, and the people was great in taking care of my wife and I.

Petra Brownen

Dec 23, 2015

Our experience was excellent. We always have great service from this Audi Dealer.

Fletch

Dec 23, 2015

Thanks for all the help with making my purchase an enjoyable event. I will definitely recommend Audi Denver to my friends. Very professional and very knowledgable staff.

Deanna Collins

Dec 22, 2015

Jared was a very polite, considerate and attentive young man.

RJM

Dec 22, 2015

Our experience was informative and enjoyable. Avan Mutumba took a significant amount of time, over several visits, to get to know us and what our family needed and wanted in a new vehicle. Thank you very much!

Geeengstaaa

Dec 21, 2015

The best customer service that I ever experienced. Walked in just for test-drive, in plans had to visit 3 other dealership and end-up with Car purchase in next 2 hours :D They have very good prices and deals, great service. free Starbucks cofee for you, gifts, etc. My next car will be another Audi ^^

rugg31

Dec 21, 2015

Everything was straight forward and easy. No pressure and very friendly and professional. Every person that we came in contact with throughout the process were helpful.

H2EAUU

Dec 19, 2015

Stanley in service department was awesome! He got me in in a pinch even though they were booked up for the next 48 hours, and the turnaround was super quick! Very impressed with the professionalism of the staff at Audi Denver. It made my day a bit better!

LoveAudi68

Dec 19, 2015

As always, our experience at Audi Denver was exceptional. We had routine maintenance scheduled for our Audi. The day before we had a snowstorm and we had to re-schedule. It was no problem for the service department. We took our car in and of course received top notch service from check-in to pick-up. Stanley texted us throughout the process and made sure we had our car back in time for our afternoon appointments.

Lynn Waterman-Blum

Dec 17, 2015

Good service; delayed but provided a loaner, which was nice.

Moe

Dec 16, 2015

Overall pretty good, got my car serviced. Waited until the waiting area..bit too long and got to watch tv. Not much I can say about this experience.

Shirley joondeph

Dec 16, 2015

I was very pleased in the Man who help to me he was extremely thorough with giving me information about my new car I would rate him a number 10 by far. I also was very impressed with your beautiful facility I could not be more pleased with my experience.

Alicia

Dec 16, 2015

I drive about 50 miles to get my jeep service at McDonald Independent. I feel very comfortable. At other service center I often felt like i was getting taken advantage of because I am a woman or never really got what I was looking for and have had to go back numerous times to get the issue resolved completely. At McDonald Independent I go in to have something fixed and it is done right the first time. No hidden cost or surprises with this company. They are up front and get the job done the first time. I would highly recommend McDonald Independent - See D. R he is awesome.

Carrie

Dec 16, 2015

I called and was able to get same day service. I was over due for maintence. upon evaluation of my tires he changed them to an all wheek tire. I noticed an immediate diffrerence. much safer and secure ride. great catch!

kjburk

Dec 16, 2015

Thanks for getting my car in the same day I called and having service completed the next day. My only complaint is the cost of service. $300 to update software seems excessive as does $60 for wiper blades when I could get those at an auto part store for $10.

winterly

Dec 16, 2015

From making the appointment to pick up of my car, everything went very smoothly. I easily arranged for a loaner car while my car was being serviced. Keith kept me up to date on the status with timely texts. He was professional and courteous, with focus on ensuring that service was exceptional. a delightful experience.

Fred Thibodeau

Dec 15, 2015

Chris was very helpful and understanding. He did a great job!

Ryurga

Dec 15, 2015

My experience working with Audi Denver was top notch. I worked with Miles Malsam who was fantastic! It was a very calm and relaxed buying process. I was not pressured into a car I didn't want (which I really appreciate). Their customer service definitely lives up to the quality of the brand.

mandoman71

Dec 15, 2015

35K mile service was great. I got my car back on time, clean and even drove in a no cost rental while the vehicle service was performed.

Author

Dec 14, 2015

Evening i picked up car it was hectic, And not as personalizad as the morning i dropped it off.

ToddJ79

Dec 14, 2015

Excellent team. The staff is friendly and extremely professional. The car was returned to me and looked like new. I have used many Audi dealers in Colorado, Nebraska and Texas. This is by far the best dealer.

Brenda

Dec 13, 2015

Prompt service. Took care of all my questions and concerns without any questions. Very friendly. Fantastic waiting area. Did not have to wait long for service.

TonyAntov

Dec 13, 2015

Excellent service once again! Excellent communication with my man Robert Ward and he always is taking good care of me and my car! No complaints!

Bjmdmd

Dec 12, 2015

Service was running behind, but Mike Bushke kept in contact to let me know what was happening and when my car would be ready. I'm not so crazy about the A3 loaners.

Elizabeth Almon

Dec 11, 2015

The only thing that I do not like about this dealer's service department as well as the other service departments in the area, is an interest in selling me a service that I did not really come in for i.e.. new tires, alignments, brake pads before the light has even come on. Are these guys all on commission nowadays?

Judy B

Dec 11, 2015

As always my vehicle was checked in for service immediately. Michael Bushke explained the recall notice I received and the work that would be done. I was told it would take approximately one hour for the work to be completed and that is exactly the amount of time it required. I waited for the work to be done on my vehicle in the lounge which I always enjoy. Quiet, comfortable, spotless with the added bonus of a sweet little coffee shop. Great people!

frances

Dec 11, 2015

First "routine" service since car was purchased earlier this year, and the staff (Jared) was very friendly & able to work out the time I needed to pick up the car.

Simon 123

Dec 11, 2015

As I said , I arrived and was told that the work would take 75 mins. but everything was completed in 30 mins , so I was able to get back to work quickly .

Garyheigl

Dec 10, 2015

Just an easy process to get done what was needed to be done. Loaner car available. Updates by text was nice. Chris provided stellar service

kristen

Dec 10, 2015

Routine maintenance on car and emission repair due to recall. Service provider was excellent. He was friendly, communicated well, accommodating. Rental car was easy. Car was clean at pickup.

Stephen Douglas

Dec 9, 2015

The Service went smoothly. They were communicative. The loaner car program was good.

dskotty

Dec 9, 2015

The service advisor informed me there were 50 cars ahead of mine, but knowing that I had to drive home to Breckenridge, he moved me up in the queue so I could get home at a reasonable hour. I very much appreciate that attention.

Millenniumlady

Dec 9, 2015

The service dept was extremely accommodating in every aspect. I was in a hurry and the did everything Possible to get me in and out including the loaner car.

Darla Parks

Dec 6, 2015

Fantastic experience, I spoke with Chris to make the appt. And when I arrived he was informative and helpful. Very nice, kept us unto date with service, for sure will return.

jrjepson

Dec 5, 2015

I am glad to provide this summary of my experience. Everything was done on a timely basis, and all the Audi staff that I came across were both friendly and professional. I was highly satisfied, no negatives at all. I was provided a very nice Audi A3 loaner.

Kim Demijohn

Dec 4, 2015

Ken Evan was very helpful and made for a great buying experience.

Carshop

Dec 4, 2015

First service with the latest Audi, and as always service was spectacular! Service was prompt and took exactly the estimated amount of time. Enjoyed the free wifi so I could work during the appointment.

Gman72

Dec 4, 2015

Took my car in for recall. They thought it might be a few hours and offered me a loaner but the waiting room is so comfortable I said I'd be happy to wait. It only took less than an hour and it's always fun to walk around the show room and look at my next car. The salesman were not pushy and in fact were very helpful. Still thinking about trading my A5 in for a used S5 or RS five convertible.They even had time to wash my car.

JeffJ

Dec 4, 2015

The process of acquiring a new Audi was one of the best experiences I have had with a new vehicle. Kyle was professional and attentive to every detail. Everyone was very sensitive to my time and ensured that the vehicle was prepped timely, the paperwork as completed quickly, and my time waiting for anything was very limited.Thank you for a wonderful experience!

David Clarke

Dec 3, 2015

Excellent experience with the service rep. Good communication. Only concern is that I would have liked a waiting area that was quiet without the pop music.

Keith

Dec 3, 2015

The McDonald Audi team does an amazing job not only with the buying process but with the service after the sale.

Paige Chorske

Dec 3, 2015

Robert is always amazing to deal with. He provides excellent customer service.

Karen3910

Dec 3, 2015

I would highly recommend Audi! Exceptional service! Great service department. Robert in service is great with customers. Love my Audi! Work for another car company and still drive an Audi.

art kleinstein

Dec 2, 2015

JARED WAS GREAT TO WORK WITH AND VERY RESPONSIVE IN SERVICECHRIS SANDELLI WAS GREAT TO WORK WITH IN SALES, AND VERY INFORMATIVE AND ACCOMMODATING.

Heather Nemechek

Dec 2, 2015

Friendly and efficient I was able to bring my car in on the day I called.

lovemyaudi

Dec 2, 2015

I had a warning light on my Audi I bought elsewhere. I had to wait to take it in that evening after work, but they were very accommodating and had my loaner vehicle ready. They found a simple problem early the next morning and called me. When I picked up my car everything was ready for me and I haven't had a problem. Their service is quick, friendly and they are truly customer oriented.

Marti Murib

Nov 30, 2015

Service coordinator met me and greeted me at exactly the time I drove up. Liked the idea that my name was on a sign above. Let me know that they were looking for me to arrive. Great service. Car drove so much better. Thank you Every one on the floor smiled and ask if I needed help as worked myself back to the snack room. The room was very fashionable and comfortable.

Newaudifan

Nov 26, 2015

I've purchased many vehicles and have to say that my experience at Audi Denver was, perhaps, the best! Kyle returned my email promptly, gave me a great deal, and even came in on his day off to deliver the deal he promised and an exceptional vehicle. Things went smoothly, no tricks. He completely understood my needs and delivered. Moreover, the facility was outstanding. Honestly, I wasn't convinced I wanted an Audi until this experience. I HIGHLY recommend! I drove an hour because this experience was far superior to that in my home town.

1Brookey

Nov 25, 2015

Fast and friendly service! They found a nail in my tire and repaired it on the spot. I am grateful for that. Nice waiting room.

Audi50

Nov 25, 2015

Audi service was professional, timely, and under promised,but over delivered.....my type of people. The staff were all responsive and helpful. The waiting area was clean, had many good and drink options, and organized.

pmburris

Nov 25, 2015

Audi service center was great and all individuals that I worked with were extremely friendly. I will be back to this dealership for sure. Great place.

Denver cody

Nov 24, 2015

Definitely recommend Audi Denver. Sure the facility is insanely beautiful and a joy to walk into, but it pales in comparison to the quality of the service. Dave was outstanding. Highly recommend

German

Nov 22, 2015

The Audi Denver service department has always done a great job for me. When you arrive the process is organized and fast. Keith in the service department is always great and helpful.

Andrew Nielsen

Nov 21, 2015

A very VERY fine establishment. Service prices are not marked up too bad compared to other dealers/service shops. This is my go to place. I feel that I get decent value for the work being done and the price I pay. And the service and communication with the staff is Fantastic.

Joshua Portnoy

Nov 21, 2015

I have consistently received nothing but exceptional service from McDonald Audi. Have been working with Michael Bushke for the last few years and he has always been outstanding going above and beyond in every way in each and every interaction I have had with him. This past visit he was on his day off so he arranged for his partner Stan Walters to assist me. Stan too did everything possible to make my day run smoother. He could not have been more efficient, courteous or helpful. I have been coming to McDonald Audi for years and even people who are not involved in my care go out of their way to see if there is anything I need and assist in any way possible. Jermaine in particular consistently says hello each and every time I go in and asks if I have been taken care of. He checks on my car without my ever having to ask him if he sees me waiting. Monica in rentals has also been great and accommodating. It is a pleasure to bring my car in and the level of customer service is truly outstanding. Thank you to the entire team at McDonald Audi.

Chumber

Nov 21, 2015

I've always had a good experience with Audi of Denver and this past time was the same. Prompt, professional, accurate estimates and they even wash my car.

PS

Nov 20, 2015

easy scheduling, drop off, communication and pick up was great. Convenient, efficient, better than expected.

Marc Hill

Nov 19, 2015

Great service and walk me through all the options....... easy purchase!

Bob

Nov 18, 2015

Generally good. Very nice facilities to check in and then wait for your car repair to be completed. Customer service rep was professional and polite.

Jordan

Nov 18, 2015

Great dealership, both John Axton and the Sales Manager Adam were exceptional.

Rick

Nov 18, 2015

Our Service Advisor was very thorough. The service was GREAT!

SGT Harvey

Nov 17, 2015

The dealership out does most the facilities and the staff are some of the best. They are really nice and cool they tell you like it is and how and what your repairs are they also provide you a free rental equivalent to the car or SUV you own.

Scott Peterson

Nov 16, 2015

perfect! Pleas change the form that requires to enter a certain number of words. It's annoying for a busy professional, and almost makes me want to lower my overall rating experience.

R Yancey

Nov 16, 2015

The service adviser was very good, my Q5 was clean when I picked it up, the loaner car was great and it was a good experience overall

123456

Nov 15, 2015

Audio Denver does a great job and pays attention to all the details. Chris in their service department is especially good. The facility is top notch.

Peter Holst

Nov 14, 2015

Timely acceptance of the vehicle. Promised a few hours to complete the process and the team executed.Well done.

SwiftQ5

Nov 14, 2015

The Audi Q5 15K maintenance, rear view mirror repair, and bumber tail light lense replacement was all completed the same day. Ryan Reynolds went above and beyond by waiting for me past 6:00 p.m. as I was stuck in traffic with the loaner vehicle. Excellent customer service! Exceeded my expectations.

Bert Gallegos

Nov 13, 2015

In and out in no time, they were super professional.

NidaShaheen

Nov 13, 2015

I am super happy with my purchase. everyone was super nice and helpful. I have been officially converted into an Audi girl. Our sales guy Avan was nice and knowledgeable and our finance guy Jason was super laid back and honest. He did whatever it took to make us happy with the deal. Leah was such a doll and went thru all the tech/delivery features with me. Patient, kinda and sweet, I even got follow-up calls from Avan and Leah to see if everything was running smoothly with my vehicle. I am one happy customer. Will definitely be purchasing my next Audi from these guys!!

Chuck

Nov 12, 2015

I have a great german auto mechanic, but this car is still under warranty so I have been taking it to the dealer. Audi Denver is the best Dealer shop I have dealt with, they are honest and upfront on anything that is going to be extra, and they are fast.

Jason

Nov 12, 2015

Great service, we will be back. Exceptional facilities and complete service ahead of time.

Disgruntled2016

Nov 12, 2015

Not a place for knowledgeable women who deal with unknowledgeable male salesmen, with one who is intimated and the other downright rude. If I could have chosen no"star", I would have. Alsomay given a too low price for that dealership, and then said the vehicle was no longer available.

Helen C. Axton

Nov 11, 2015

Excellent service and attention to my needs. Provided a loaner car.

Denise2015

Nov 10, 2015

Ryan Reynolds is always a huge help! He explains everything to me thoroughly and never suggests services that are not needed. I also love the lady who welcomes you to service, she is a delight. I haven't met anyone who is less than exceptional!

Denver12345

Nov 10, 2015

I feel this dealership and personnel are one of the best. Audi is a great product, coupled with outstanding customer service; create a thriving environment.

Happy Camper

Nov 10, 2015

Many thanks to Ryan Beavers for making my finance process smooth and easy. Such a genuine man. You made my buying experience a breeze with your expertise.

hmwells

Nov 6, 2015

I have been to many different Audi dealerships and David ( possibly Dave? Sorry.) was by far the most helpful person I have come in contact with. Even when I scheduled with Joshua, he was awesome and gave me upfront and honest advice. Made it so easy and straightforward. This was also the first dealership that hasn't tried to make money off of more than what I came for, truly exceptional!

Todd Harris

Nov 5, 2015

All went well and appreciated the transportation to/from work

Tsk0103

Nov 4, 2015

Very good staff and service department. The loner vehicle was a nice feature to help get thought the day. I would recommend the dealership to a friend.

annab003

Nov 3, 2015

great follow up, loaner car available, great experience. Chris was great to work with, good at following up, and had the car read, cleaned when I came to pick it up.

Jason Buehler

Nov 2, 2015

The services was exceptional. A great process for sure.

Pat Elliott

Nov 2, 2015

The service process was easy and very professional.

Dale

Nov 2, 2015

Denver Audi and Robert Ward provide excellent service on our Audi. They are prompt and courteous. Always the best, prompt and clean working environment. My next car will also be an Audi

jmm

Nov 2, 2015

Brought in my A6 for a check on one of the headlights. After a pleasant discussion with Stanley, I ended up getting 2 recall items taken care of, some small vanity items checked on and fixed, and a 45,000 mile warranty service all done under the same appointment. Stanley got me set up with a loaner, gave me an accurate estimate of time, and personally walked through the work that had been done when I picked up the car.

Shell4624

Nov 2, 2015

Working with Chris was both effortless and pleasant. He continuously went above and beyond to ensure our satisfaction and return visits. He places customer satisfaction first, which is hard to find nowadays.

anonymous

Nov 1, 2015

The experience was unusually painless and the dealership was patient as we considered the purchase of a new vehicle.

pcalderbank

Nov 1, 2015

really good experience. Every thing was well organized. Great welcome and everything ready. The coffee shop was comfortable and provided free wi fi. Car was ready in 90 minutes as promised. Then I was on my way.

Christy

Oct 31, 2015

Great experience. Very quick service. Good communication. Much appreciated.

CJH

Oct 31, 2015

Dave in service was great! I didn't buy my car here and they treated me like gold!

Nicholas Damico

Oct 31, 2015

Great job from beginning to end. The staff immediately greeted me and quickly got me on my way. At pick up they were thorough and again quick to get me on the road.

Peggy

Oct 31, 2015

Everything was done as I had asked My car was ready before I expected. I had a very nice, clean car to use during the day.

Sue

Oct 31, 2015

Chris took good care of me and I was very happy with the service.

audifan

Oct 31, 2015

I had called Audi Boulder for help but their team was not responsive so I called Audi Denver next. Keith invited me to come in that very day. The entire team was service oriented and they did a great job getting my car repaired right away.

Momo2

Oct 31, 2015

Ease of scheduling andvgettingvtgd job done was exceptional. Engine issue identified by Audi was completed undercurrents and a loaner provided. Completion was timely and efficient. Great service. I will buy my next car here.

Kerry R Hardy

Oct 30, 2015

Had my Audi A4 2.0T Quattro serviced on 10-23-15 at Audi Denver. Stanley and Mike in the service department were phenominal! Fanastic service delivery you guys! Wonderful experience!

RYAN3982

Oct 30, 2015

I came in to get a new key programmed. I arrived and Keith was ready to help me right away. I was there for all of 20 minutes before he came to tell me it was finished and I could be on my way. Very happy with the quick and friendly service.

Jeannie Key

Oct 29, 2015

I was in for my 1,000 dollar oil change!!! Working with Dave ALMOST made it bearable. haha He is very personable and does a great job. I also liked the loaner car program sooooo much more than trying to reschedule my office around times the shuttle is available. I absolutely love my little A4 and the excellent service i receive.

Joni. Benvenuti

Oct 29, 2015

Exceptional service, top notch service staff. On time, professional, would recommend them to everyone.

Jennfred

Oct 29, 2015

My service appt was perfectly smooth... comfortable waiting place with all the amenities... and it all was so quick and efficienct. Nice work - Jenn Fredericks

jl

Oct 29, 2015

The process to get the your car in and out for regular service check-ups is quick and easy. The folks working there are always very friendly and accommodating.

Sandra T.

Oct 29, 2015

In the past, I never experienced great service at dealerships (sales and services) so I was very hesitant about bringing my Audi in for a major repair. I already had my car at a local auto shop, but wanted a second opinion on the diagnosis so I called Audi Denver and spoke to Josh. After the initial conversation I decided to send my car over to Audi and I am so happy that I did. Throughout the while experience I knew I was in good hands and Josh definitely went above and beyond. I liked how I was being updated and kept in the loop with everything. It was easy to get ahold of him and he always returned my calls in a timely manner. He was so helpful and kind. I really appreciate everything Josh and Pete have done for me and my car.

David

Oct 28, 2015

Great service and very clean facilities ... Waiting room was good

Satisfied Customer

Oct 28, 2015

Very courteous service! Attentive and willing to accommodate special requests.

A4 owner

Oct 27, 2015

Michael B. went above and beyond to make sure that the mistakes by another body shop were all addressed and at no cost to us. He put the safety of the vehicle first and did an amazing job of keeping us apprised of the status of the work and the payment by the body shop.A terrific guy to work with, and the workmanship by the Audi team was impeccable!

Amy Brooks-Kayal

Oct 27, 2015

Service was great as always! On time, efficient and friendly

robert lynch

Oct 27, 2015

Keith Florian is exceptional and the reason for are business at Audi Denver.

Tamara Fennell

Oct 27, 2015

Great service. Stanley went beyond what I have experienced at other Audi dealerships for repair work. Thanks! Love my Allroad quattro:)

Win

Oct 27, 2015

Nice place. Visit the great lady in the coffee shop

Maureen

Oct 27, 2015

I was offered a loaner vehicle while getting new tires put on my car - no waiting, no hassle. Everything was done on time and my car looked great when I came to pick it up.

Constance

Oct 26, 2015

The check in process for service was quick and easy as was the rental car service for the day. My car was finished early, I received a text to that effect and was able to pick up my car early. Great job!

MErick95

Oct 26, 2015

Everything is great. As usual, the service provided by the Service Center is exemplary. The service team is excellent and very friendly. Thank you very much.

Mickie Eggebrecht

Oct 25, 2015

quick service, and extra thanks for cleaning and vacuuming my car

Steve Martinez

Oct 25, 2015

As usual, my experience went very well including having a loaner car so that my work day was not disrupted.

wen2011

Oct 25, 2015

Robert Ward took great care of me, from the time I called in with my Audi's problem (needing oil every 400 miles), to the moment I drove it away. He quickly figured out what needed to be done and got me a loaner until they'd done the oil consumption test. I brought it back when the oil light came on again and he got me a loaner for 4 days this time while the pistons, etc were rebuilt. It was a lot of work and it was all done well. Robert always made me feel like he was happy to see me. Plus I loved his Broncos outfits!

R. Martin

Oct 24, 2015

Fantastic service experience ..I strongly recommend

Sue Pawlowski

Oct 24, 2015

My car is an Audi Q5 2.0T that I bought from Audi Denver. It is subject to the oil consumption issue. I had it initially tested in April 2015 for excessive oil consumption and it passed. Since that test, oil consumption increased significantly, burning a quart of oil every 1200 -1500 miles. While in for my 75K mile servicing in October 2015, I asked Denver Audi to repeat the oil consumption test. While not obligated to do so since my car had "passed" in April, Audi Denver agreed to redo the test. My car failed this second test. Audi offered to perform the piston and ring replacement in my engine. When they got into the engine, they found that one of the cylinders was damaged. Audi then replaced my entire engine, no cost to me. I am so impressed with their level of customer service and upfront, ethical behavior! I love my car AND Audi Denver!

diesel86

Oct 24, 2015

My car sustained damage to the turbo boost wiring harness due to a rodent and Audi of Denver took care of the issue quickly. Although not covered by warranty since the damage was caused by an "outside influence", the charges were fair and a loaner was provided.

Xiong024

Oct 24, 2015

Good as always. I am on my second Audi from McDonald they pretty much know me by now and treat me excellent. Love the new facility too.

Chantel Ellerington

Oct 23, 2015

My experience at Audi Denver was phenomenal. I don't think a better experience exists at any other dealership of its kind. Thank you to the Audi Denver team for your guidance, patience and information on the vehicle. It was the most pleasant experience I had buying a car and the ambiance and atmosphere was a nice addition to it all. Cheers to Josh and Chris for their excellent, honest service. They each followed up after purchase and have been in communication for any future questions that may come about on my new purchase. Audi Denver has set the bar very high for the rest in the industry, take note. #GoAudiDenver

Steve

Oct 23, 2015

Cool, clever, and classy always describes Audi Denver, and "exceptional" always describes their service department. Ryan Reynold's attention to detail is second-to-none.

Chris

Oct 22, 2015

Excellent, personalized service, great waiting area and Stanley got my parts in quickly and scheduled me right away.

Crystal

Oct 22, 2015

It's always easy to schedule my service and their waiting area is really nice. All the employees check to make sure you are being taken care of.

Drew Davis

Oct 22, 2015

They do a great job at everything ! Jermaine is the man

Kevin Henderson

Oct 22, 2015

I really appreciate the dealership making time in the maintenance schedule to install my new winter tires. We had only intended to order them the day we visited the dealership. We were happy to learn that they were in stock and could be installed to include an alignment.

Patrice

Oct 22, 2015

I didn't have an appointment for service but Ryan tried his best to accommodate me.When I picked up my car, another service rep explained the issue with my car and answered all of my questions.

Jenn Fuhrman

Oct 21, 2015

My engine failed at 55k miles. Audi replaced my engine at no charge to me even though I was outside the warranty given a car with low mileage should not have this issue. I was overwhelming pleased with my Audi experience.

New Car Owner

Oct 21, 2015

Excellent experience across the board! Ryan was terrific, period.

Nida

Oct 21, 2015

I had a great experience buying my 2016 Audi S4. Avan my sales person was knowledgeable and very helpful. Our finance person Justin was laid back and made sure we were happy with the price and the purchase of the vehicle. He also searched for the perfect vehicle for me with all the options and upgrades I wanted.I would definitely buy my next Audi form these guys again!

Parth

Oct 21, 2015

Everything was good from customers service to quality of service

Robert K.

Oct 21, 2015

Overall happy with the experience dealing with Audi Denver. They gave us a fair price on our trade-in and came down a bit in price to match NADA "retail price" of the used car we were interested in. We drove away happy.

Maronna,michelle2112

Oct 21, 2015

Chris was very knowledgeable and extremely helpful. I needed to complete the standard 5k mile service on my car and also buy a set of winter tires. Chris scheduled my appointment and was able to get me right in. When I arrived Chris went through the options with me and explained the pros and cons at a detailed level. This made the decision process very easy. Once I selected my winter tire and wheel package I was given a quote on the spot and then within 90 minutes my 5k mile service was completed and my new tires were put on my car. Smoothest process ever. While I waited I worked from the customer waiting area which was very nice. Overall a high quality experience.

swimmom

Oct 20, 2015

Customer service is top notch, as was our buying experience and our experience thus far with the servicing of our car.

Valeri Pappas

Oct 20, 2015

Very smooth and quick! Kyle was the best.Love my new Q3.

debbie2531

Oct 20, 2015

Everyone at the dealership was great to work with. Our salesman was wonderful and patient. Everyone at the dealership was very understanding in that it took us awhile to really decide on the car. We love our Q5.

Jmb

Oct 20, 2015

From the start to finish service was top notch. Best buying experience ever. Will definitely buy there again and will recommend anyone who is going to buy an Audi to go to Audi Denver. Thanks guys!

Mike Paranka

Oct 19, 2015

Exceptional service. Michael accomodated on short notice emergency basis. Flat tire occurred the afternoon before and he helped coordinate tow truck dropoff that afternoon for after hourrs arrival. He got me taken care of first thing the next morning and I was out the door by mid morning. I wanted to mention the Audi road side care. They dispatched a guy who who took over an hour to arrive and he did not know how to inflate the inflatable spare for my Q5. So all he could do is call a tow truck which took another 90 minutes to arrive. Fortunately he was able to tow the car to my home dealer/service provider of choice. After this experience I will be using my AAA roadside service, and skipping the slow inadequate service provided by Audi roadside assistance.

kristi111

Oct 19, 2015

I always have great service here. Michael is easy to work with and gets things done on time. I really appreciate knowing that things will be done right.

Larkspur

Oct 19, 2015

I was helped by three people upon arrival. the Service was done in the time quoted and the car washed and clean inside and out.

Mike2015

Oct 18, 2015

They are extremely attentive to getting me in and out with no hassles! It is wall ways a very pleasant experience and the person Stephen was fantastic!

Carol steadman

Oct 17, 2015

Robert took care of me and was awesome! From the minute I pulled in everybody was very attentive. Got in got out it was great experience!Thank you ,Carol

DP

Oct 17, 2015

This is my first service at this dealership. Chris was very accommodating. He checked in on me and also the estimated time for service he told me was right on. While you have a nice bar with food, it would nice if they had "free" snacks like they do at Murray Motors where I bought my last two vehicles. Just a "nice touch" Not a deal breaker. My light came on the next day and told me my tires were underinflated. I believe when they rotated the tires they did not reset. It has not come on since after I made a stop to Discount Tires to fill them up. Chris walked me through resetting the warning light ands assured me they always check but it was way to coincidental for me but I told him I would give them a chance.

LuckyStars

Oct 17, 2015

Keith was very nice. Service was quick. You should have WiFi available in your guest area. Cell phone could not get a signal in there.

MountainGal

Oct 17, 2015

Every Audi employee was professional, knowledgeable, friendly and caring. This was by far the easiest and most pleasurable car purchase we have ever done, including past purchases at this dealership..

Andrew Irvine

Oct 16, 2015

This is a great dealership - exceptional custormer service, helpful and knowledgable staff, comfortable new facilities and always high quality work

Sbk2305

Oct 15, 2015

We purchased our 2012 Golf from Josh and followed him to Audi Denver. We weren't entirely put off VW by the diesel events, but the Q3 really fit our needs. We saw our car on the lot Sunday and got everything done Monday morning in time for Julie to work Monday evening (we have a three hour drive home). Great service from Josh and the staff at Audi Denver!

Shanah Windey

Oct 13, 2015

Fun buying experience. Everyone there is so kind and helpful. Never felt pushed. Very informative.

Tae Chong

Oct 13, 2015

Ryan Reynolds is great to work with. He worked well with my schedule and was professional.

Robyn

Oct 13, 2015

John Axton of Audi Denver made my experience a breeze. He was attentive and friendly, and they certainly have a gorgeous showroom and facility! Love my A6!

Bud Laber

Oct 12, 2015

Great attention to detail.Very organized check in process.Work was completed on time.Rental car was complimentary, much appreciated.

Michael Burg

Oct 12, 2015

I was treated with dignity and respect . Steve Powers was the best!!

Savannah

Oct 12, 2015

Jared was so helpful and the service was much faster than i expected!

Terry Carlsgaard

Oct 12, 2015

I recently purchased a 2016 Audi A-6 and the team lead by Chris Sandelli at Audi Denver (McDonald Audi) made this a very pleasant experience. I was excited about purchasing a new car and a friend referred Chris and Audi Denver to me and the entire process from educating me on the A-6 including test drive and working through the details of the purchase went incredibly smooth. Upon picking up the vehicle they assigned a technician to walk me through all the features the car offers as well as setting up the personal computer. It was great and I highly recommend Audi Denver.

frank66

Oct 12, 2015

I recently purchased a new car from Audi Denver. The entire experience was top notch, from the time I entered the dealership to the time I drove away with my new SQ5. The sales team was professional, courteous and knowledgeable. I was offered a fair and respectable value on my trade in vehicle. The final sales transaction was seamless and uneventful, as one would like it to be. My new car was presented to me in a special delivery bay at the dealership with my name on it, along with a personal orientation experience which I've not experienced anywhere else. This whole experience felt like a red carpet event. Truly a top notch experience delivered by the Audi Denver Team.Frank B.

Patrick

Oct 12, 2015

I am very happy with the service I receive from Jared and the folks at Audi Denver. I will probably buy my next car from them as well.

Bill Harvey

Oct 11, 2015

Service was excellent and very timely. Thanks for the good care.

Bob Reich

Oct 11, 2015

This was my first service at Audi Denver. It was great and everyone was very helpful. Thanks,!

Dennis Zitzka

Oct 11, 2015

Very friendly service and helpful. On time very quick. This is our third Audi from McDonald. Every expreince has been very pleasant. Bill Coleman is an asset to the business I would recommend this salesperson to anyone. Their new facility is state of the art. My expierence has been outstanding each and every time I go ther

aaaronaticonvenue.com

Oct 11, 2015

Service light went on, I brought the car in and in less than two hours I was back on the road. Everty one was friendly and helpful.

Jennifer Nealson

Oct 10, 2015

Excellent! Michael is friendly and knowledgable and I always enjoy seeing him. Our Service experience there is always easy and enjoyable.

Lynn Eckell

Oct 10, 2015

Great sales person and sales manager. Wonderful experience.

Mark G

Oct 10, 2015

Extremely quick and professional - had NOT planned to need a loaner, but was able to make last minute change. They even had my service completed sooner than expected.

Tami Gallegos

Oct 10, 2015

First class dealer! From the sales staff to finance to vehicle features training everyone was top notch and clearly trained to make the experience a positive one. Upon arrival finding the vehicle with a personalized message attached to the mirror and the way I was treated by everyone involved in the closing of the vehicle was over the top.

Wally Arthur,MD

Oct 10, 2015

I give the highest review of this Dealership, for its facility and the quality of service, from the earliest stages of purchase to each time I bring my car in for Service.

Audi4service

Oct 10, 2015

Treated right by real people. My 2008 Audi has had service (except for tires, battery and tail lights) only at the Audi Dealership where I purchased this car brand new! I just drive this car, Michael Bushke and your service department take care of it.

HappyCustomer

Oct 10, 2015

Chris helped me arrange a 20 year anniversary gift for my wife. He had the a3 cab with the options and color I wanted shipped in from CA, and held onto it for a few weeks until the day came around. The car was beautifully presented and my wife was awestruck. I can't say enough good things about the experience. 10+!

Maeric113

Oct 10, 2015

Professional and very fast including quality of work and the best service I've ever delt with. Not too mention the beautiful facilities. Always a pleasurable experience.

Matt

Oct 10, 2015

Excellent service, in and out in about an hour and a half for 5K mile service. These guys worked hard to get me out on time and back to work.

Out of state buyer

Oct 10, 2015

We live out of state and ordered a Q5 which was a fun experience. It was made even better by Jeff keeping to his word on the final cost and payment. Thanks!

swimmom

Oct 10, 2015

Great customer service and service for my vehicle. Very thorough, service and repairs were done right and communication was top notch.McDonald Audi is always great.I wish these guys would teach the people over at the collision center how to operate the same way.

Carl Sagara

Oct 9, 2015

Excellent facilities and service. Very friendly and professional.

cdines

Oct 9, 2015

Great service from a great team. Thanks for getting me back in "tune" with my music!

Emma Rondeau

Oct 9, 2015

Service was for two years. An alienment was recommended and completed. This service was timely

KJM

Oct 9, 2015

Excellent Service Michael Bushke! The team at Denver Audi always strives to exceed expectations!

Matt

Oct 9, 2015

Always amazing!! I especially like that they are prepared for me. 5 minutes in, 5 minutes out. I never sit around waiting.Loaner cars are a huge benefit.Love that the have my alignment checked and fluids topped off before I even leave the desk!

Murali A

Oct 9, 2015

Good technicians ; good place to service with confidence

Steve Doerr

Oct 9, 2015

Excellent service. Ryan was great! Nice facility and waiting area. Used a competitors coupon

Steve H.

Oct 9, 2015

McDonald Audi has consistently provided our family with great experiences as customers in both sales and service. We own 3 great vehicles and believe McDonald is among the best dealerships in Denver.

Thomas Siemsen

Oct 9, 2015

Ryan went above and beyond to connect and communicate through every step of the services. He made the experience feel luxury and you could tell he took his job very seriously. Great job!

Jimpadgett

Oct 9, 2015

Greeted immediately, told what was going to happen and how long it would take and everything went according to schedule and priced as told. Very impressed

rabbipal

Sep 24, 2015

I live in Colorado and found the exact car I wanted in Santa Fe, New Mexico and made arrangements and secured a great trade at that dealership. I was supposed to go up this weekend to sign the papers and pick the car up when I found the exact make and model (but a year older) at Audi Littleton. The salesperson (Brandon) and sales manager (Craig) were both great - they matched the price for my trade and they came close enough on price to make this deal more worthwhile to me than driving all the way to Santa Fe. They did try to wiggle on price and, had I not already secured the other deal, I think they would have played harder ball - but I can't fault them for that. It's their livelihood and that's how they support their families. Through the entire process they were friendly, helpful and engaged. I bought the car and drove it home last night. My only negatives are the following, the process - even though it was prearranged and they had all my information together with the details and figured before I got there, took 2.5 hours at the dealership. Even that would have been excusable if the finance person wasn't such an xxxxx. First off, I waited 45 minutes for him to get through his other clients. So in the interim I decided to load my items from my trade to the new car. I had one last thing left to remove when he showed up and said it's my turn. I told him I need just a minute to remove one last clip on the baby seat and he said, "Well, I have a lot of people behind you so you need to hurry". I waited 45 minutes and he couldn't wait 30 seconds? And then, as soon as we entered his office, he tried to sell me the used warranty - which I VERY politely declined. Then he started making snide remarks about how I needed it and will regret that. And when I declined again (4 times total), his demeanor became very unfriendly. More of a "let's get this out of the way because I can't make more money of you" attitude. I paid cash for the car so I didn't need financing. Don't know if that's why he was so unfriendly. I would have given the place 5 stars if not for his demeanor.

Kristina

Sep 12, 2015

I had read several impressive reviews of Audi Denver in deciding on a car and dealer; my experience buying with them exceeded expectations! From the initial inquiry call on cars to the test drive (more liberal with time and distance,) to the buying and financing experience, to scheduling additional work on the car -- it was a great experience! Staff were consistently professional and friendly; the facility is beautiful! Josh Tuttle in sales has been awesome to work with and very helpful with several smaller follow-up details. I found it to be a smooth and low-stress experience which definitely cannot be said of many car buying experiences. Thanks Audi Denver -- love this new S3!!

Eric Marton

Aug 26, 2015

Drove by in the morning to just "check out", definitely not buy, a pre-owned A4 for my younger son. Ian Ferguson spent the entire day with me, patient, informative, and professional. I test drove multiple cars, honest about conditions and quirks. It was such an amazing atmosphere and experience I ended up purchasing a 2011 A4 Avant and 2008 A8L with only 47k miles for my 2 boys. Awesome cars, and an extremely pleasant experience. Thanks Ian. We'll be back for our new Audis soon! Oh yeah, and Monica and a few other of the front desk girls were great, all attractive and friendly, plus very professional and my wife got along with them great! Managers and finance... awesome all around. I'd give Denver Audi 10 stars!!

Omar A

Aug 20, 2015

Car buying has always been a stressful situation for me and I always came out feeling beat up, this was not the case this time. I got in contact with Kyle through cars.com about an Audi A7 they just brought in and from the start we clicked, I loved that he was a car guy and not just a sales man, and saying he went above and beyond is an understatement. Even after we closed the deal with a great mutual price, every time I talked to Kyle afterwards he kept sweetening the deal. Andy was also a pleasure to work with, he managed to make the numbers work and give me exactly what I was looking for when I went into the dealership the first time. Really appreciate their efforts in making this work and making the experience of buying my most expensive car as-of-yet the most rewarding and seamless transaction.

PeterW

Jul 30, 2015

this is about meat and potato competency not meet and greet (which is fine) or free coffee or wash1. I recently took car in for no power, no turbo? They identified and replaced hoses, test drove and only partially fixed. They then speculated the turbo cooler ($600) sucking air or the turbo itself ($2,400). They "could not identify" so logically start with the cooler at $600, if not then then most likely the turbo. I took to my back up mechanic in my second home community. He tightened a clamp. Took 10 minutes to find and fix the problem!!!2. I went in for an oil change, part way through they told me the drain plug was stripped and leaking so needed a new oil pan at $500. I was leaving town next day so said I'd catch it on my return. Next morning I had a 15" diameter of oil under my car on what had always been a clean and oil free floor.3. Engine shut down while going up hill at 70 mph. They "fixed" it by replacing my bad door switch at $400. Seems it controls the security and car shut down into theft defend mode? Nope, return trip at 70 mph going up the same hill, car dies again. Took to my alternate Audi repair place for the correct fix.Summary: you get the idea!Editorial: They no longer make much money selling cars with internet competition. So service supports the shinny building. I would NEVER suggest they are making stuff up to gin their profit, but they CLEARLY have a competency issue.BEWARE (unless you're under warranty and then what do you care?)

mamaof2

Jul 15, 2015

Audi Denver was amazing to work with. Kyle Fernandez was an outstanding salesman and I never felt pressure at all to purchase a vehicle! I would highly recommend giving Audi Denver a chance when you are looking for a new or used vehicle!

Lauren

Jul 10, 2015

While I didn't buy a car from Audi Denver (yet), it was one of the best car buying experiences I've ever had. If you go in, you have to work with Chris Sandelli! He is beyond friendly and even more knowledgeable. He knew what I was looking even before I did, so it was clear that he was listening to me and being efficient with my time, which I really appreciated. I will definitely be back and will refer anyone I can to Chris for service, knowledge, and an overall great time!

Mark R

Jul 4, 2015

My research and exploration of a new Audi took several months. I started off considering an A3 or possibly an A5, but throughout it all Chris Sandelli was fantastic. Always supportive of my questions, but never in a rush or pressured a sale at any time. Because of that approach - once I knew I wanted an S3 - Chris was the only person I was going to buy from. The delivery day felt special. From the moment we arrived, to well after the dealership was closing down...Chris was 100% focused on my wife and I. The presentation, the walk around, and the full delivery of my new car was something I would want everyone to experience. Can't say enough...

Chris07z51

Jul 4, 2015

Man, talk about 3 strikes and your out. These guys dont care to listen to their customers. McDonald needs to work on customers relations. But that new building is awfully shinny I will not go back to McDonald for my second Audi nor my third.

Brian S

Jul 3, 2015

no pressure, knowledgeable salesman Ken Evans who was extremely knowledgeable about the specific used A6 I found on the internet and honored the internet price with zero negotiation, including a trade-in. I will purchase from this dealer again if I ever need another car.

Lance

Jun 2, 2015

Kyle was extremely helpful, knowledgeable, and responsive during the process of purchasing our teeneage daughter' s first car. Since we were purchasing a used car it was important that he listened to make sure our needs were addressed. I would highly recommend, Kyle to anyone looking to purchase an Audi.

audigirl

Jun 1, 2015

We bought a Certified pre-owned vehicle and the service reps are completely uncooperative and claim no responsibility to fix anything. Not to mention they are blatantly rude to us on multiple occasions. Once you sign the check, you are no longer of use to them. Good luck if you choose to purchase CPO from them!

Kelsy and Jeff

May 31, 2015

Ken and Co. made this process so easy! They put me in the car of my dreams with no headache. I will be a customer forever, I will never buy anywhere else! I would give them 1000 stars if I could : )

Michelle

May 31, 2015

Our salesperson, Avan Mutumba was fantastic and listened to all our needs. Our car buying experience exceeded our expectations. We got the exact car we wanted: 2015 Q5 and I love the car! I am confident the dealership will continue to exceed our expectations for our future needs.

JackDF "Fan"

May 26, 2015

A stellar experience as always. I have been buying or leasing Audi's since 1988, all of them with Audi Denver or it's predecessor. My last experience was in 2002 with JOHN AXTON.(An initial lease with a subsequent purchase) He gets it done, with every attention to detail, making the whole multi-faceted transaction an enjoyable event.

bearws6

May 21, 2015

s I was buying a 50k truck from Audi of Denver another person showed up to look at the same truck. (Had a friend overhear from main floor when he stepped out for a minute.) The sales manager come into the room and said they could probably take my offer but would need a few hours to see if they could get everything worked out. He suggested I go to dinner and come back. Since I knew what he was doing and didn't want to miss out on the truck I agreed to take the last deal they had offered. ($500 DIFFERENCE) All has been good with the truck and it was a great deal but now a few month later I pull my credit and they had pulled my credit 9 times on that same day, I would think they were shopping the rate but I have a credit score over 800 (had I should say due to every time you credit is pulled it drops 8 points) any bank would have jumped on my loan so not sure why they did that....

bearws6

May 20, 2015

s I was buying a 50k truck from Audi of Denver another person showed up to look at the same truck. (Had a friend overhear from main floor when he stepped out for a minute.) The sales manager come into the room and said they could probably take my offer but would need a few hours to see if they could get everything worked out. He suggested I go to dinner and come back. Since I knew what he was doing and didn't want to miss out on the truck I agreed to take the last deal they had offered. ($500 DIFFERENCE) All has been good with the truck and it was a great deal but now a few month later I pull my credit and they had pulled my credit 9 times on that same day, I would think they were shopping the rate but I have a credit score over 800 (had I should say due to every time you credit is pulled it drops 8 points) any bank would have jumped on my loan so not sure why they did that....

5280 DOC

May 11, 2015

Just purchased a new Q7. This will be my 4th Audi, but the first from Audi Denver, and I have lived within 5 miles of the dealership for 30 years. I thought I would give them a try for service on my 2012 Audi A8 and I was impressed with their attention to detail. When it came to looking for a new car I thought maybe with a new building they may have a new attitude in sales as well. My wife and I were extremely impressed. The GM, Steve Powers, has first class people working with him. We went in with a specific car and list of options and color we wanted. Our sales person,Taj Nahar, did a search of their inventory and found 6 options that were close to our criteria. We narrowed it down and had a complete orientation and test drive in two of the cars. We worked the numbers on trading my A8 and purchasing the Q7 and were very pleased with the bottom line. Thats when, in my mind, the truly exceptional customer service experience started. My wife and I thought about it for a few days and called Taj. We just couldnt go through with the purchase with the color choices that were available from Audi Denver's inventory. Taj and Steve said not to worry about it and we thought, "deals over,end of story". Within two days Taj found us the exact car that met all our requirements of options and color and was having it delivered from another dealership. My wife and I were impressed with the extra effort from Taj and Steve to make us totally happy. If you are considering an Audi I would strongly recommend you give Audi Denver a chance to impress you.

S.Toteve

Apr 30, 2015

I inquired about 2003 Audi A4 via internet. Brandon called within the hour, gave me great details on the vehicle. He personally drove it to my work in downtown so I could look it over and test drive it. Once the decision was made to buy it, he then delivered the car to me downtown and we did all the paperwork there. Never had to set foot in the dealership. Best car buying experience I have ever had!!!!

Fire Chief

Apr 18, 2015

On April 13, 2015 I purchased a used car off the Internet from Denver Audi. This was my time buying a car off the internet and I was a little uneasy. Well, Denver Audi salesman Brandon Mutch made this car buying experience absolutely outstanding. We negotiated a great price and when I down (over 180 miles) Brandon had everything ready as promised and I was on my way in less than one hour. My wife and I really like our new car and it meets our needs. Thank you Brandon and Denver Audi.

chief1594

Apr 17, 2015

On April 13, 2015, I had the best car buying experience ever. I found on line a used car and Brandon Mutch, salesman with Denver Audi handler everything with class, honesty, and as a professional. When I arrived at the dealership (I came from 180 miles away), Brandon had everything ready to go and I was on my way in less than one hour. Would highly recommend Brandon Denver Audi.

EmilyR

Apr 7, 2015

Buying a car can sometimes be a dreaded, drawn out experience. Not the case at Audi Denver! Kyle Fernandez took us for a test drive in the 2015 A3 and was so very polite and respectful. After a few days of emailing and chatting on the phone, he acquired the exact car with the exact features that I wanted for a great price. We purchased the A3 in less than an hour (including demo of car features which was the part that took the longest - not the paperwork!). It was the quickest, best car buying experience we've ever had, and I love my new, sporty A3!

LeahD

Mar 30, 2015

I've never had pleasant experiences at car dealerships until this one. The whole Audi staff was very friendly and helpful, not aggressive and overbearing. Love my new car. Thanks!

Tim Estes

Mar 12, 2015

Audi Denver and Craig Bluhm provided us a no nonsense, fast, honest and satisfying buying experience. We got a quality preowned car at a price we were willing to pay that was below market value. We came away and continue to feel good about the our car and our purchase experience with Denver Audi and Craig Bluhm.

Chet

Feb 21, 2015

This is the 2nd or 3rd time I have gone to this Audi dealer and every time I've visited the showroom not a person asks me if I need any assistance or have any questions. Since I live in Littleton, I came in to look at the New A3 since I've owned 4 Audi's in the past hoping to get some information but I guess they're too busy. Just as I had in the past after this terrible lack of service and customer care I went to the Best Audi dealer in Denver, Prestige Audi, in Lakewood where I bought 4 Audi's in the past. They truly care about their customers. One always tries to support the local dealer, but as I have learned going here is a waste of time.

Robert

Nov 25, 2014

Our sales person, Mark Larson, was well informed about all aspects of the Audi product line and accessories. The finance person, Steve Larson, was very helpful explaining finance options, additional service contracts, extended warranty, and other Audi customer care products. Devin has been very prompt on after sales questions as the Audi-A6 is a very advanced automobile. In total, We are very satisfied.

Christine

Nov 24, 2014

This is our 3rd Audi from Audi Denver and John Axton. John is a terrific and extremely helpful sales representative.

Bonnie

Nov 23, 2014

I was meet by the greeter, very friendly. It's great to have the same service writer. Robert does a fabulous job. The Quatro Cafe & waiting area are quite nice. Very clean. Great food selection.

Gregory

Nov 19, 2014

I felt valued throughout the experience. I came in knowing what I wanted and the whole process was streamless. And I love the car!

Christopher

Nov 18, 2014

I came with specific needs (awd sedan for 500/month) and they met my needs without twenty trips to manager, pressure to alter my wants, etc.

Larry

Nov 18, 2014

John Axton was amazing through the whole process. John was very professional, organized, efficient. Great person to work with buying a car .

Margaret

Nov 18, 2014

Once I got connected with Kyle I found the service excellence I expected along with knowledge and a quick transaction

Paula

Nov 18, 2014

Ken Evans was great to work with. It took me over 8 months to decide on the A4 as I had to compare it to a few other cars and make sure it was the right car for me. Ken was always patient and helpful throughout the process.

Clayton

Nov 17, 2014

Robert and the crew were exceptional. Getting it done right the first time ahead of when I originally had planned.

Steven

Nov 16, 2014

Robert Ward did everything we needed. Very flexible with schedule and found the snow tires we needed. Work was done on time and communication was great. Thanks

Mona

Nov 15, 2014

Everyone at the Dealership is always helpful and they make me feel like a valued customer every time I'm at McDonald Audi. Plus what a beautiful and comfortable new facility!

Greg

Nov 14, 2014

I live 45 min from the dealership, so I have tried shops in my area but that overall experience has been poor. I've decided to always come back to McDonald. I do feel I'm treated fairly and having the ability to wait at the dealership for work to be done is a big plus and makes the overall experience much more appealing than droping my car off at a local shop.

Patricia

Nov 10, 2014

liked: being greeted right away, being kept up to date on progress (with reasonable estimate of wait time) and explanation of air bag recall service.

Sheryl

Nov 7, 2014

My work schedule was hectic at the time Gary told me about the vehicle, between Gary and your finance people they made it possible for me secure the vehicle in a short amount of time. I am grateful for their consideration!

Christopher

Nov 4, 2014

Bill Coleman was very professional and willing to stay for last day of the month dealVery timely on the finance closing with Jason Car was ready when we closed

Elaine

Nov 3, 2014

I thought my salesman was great and informative. After deciding I was going to buy an Audi, he delivered the car in the exact timing that we discussed. So far so good!The instructor is coming to my home 25 miles away to help me with the computer aspect. Great!!

Raquel

Nov 2, 2014

Brandon Blair was so very helpful and let me know what was happening each step of the way. He is a pleasure to work with.

Becky

Nov 1, 2014

I have been a MacDonald Audi customer for about 5 years now and this visit was so much faster and very professional - the service rep provided information on add'l products that were relevant at the time of my service (and he did it quickly and without pressure), my service was completed prior to my requested deadline, and the rental car check-out process was the best ever. The service rep also had their auto body guy address a minor but important car paint issue and the repair was excellent.

Simon

Nov 1, 2014

I felt entirely attended to and cared about, & saw that many employees were empowered to approach me and ask to help, plus a loaner was made available to me in minutes... from a first-time, instant, appointment. The assistance given to me to attend to a roadside insurance issue was impeccable & graciously afforded. We did a test drive, too, and our assistant, Marcus, was highly knowledgeable & exhibited a profound emotional intelligence for such youth.And the ladies of customer service - Monica & Georgia - were delightfully friendly, intelligent, & accommodating. Despite the always-unhappy experience of emptying the wallet it was an entirely pleasant experience this sunny Friday.

Michael

Oct 31, 2014

It was quick and easy. Very comfortable lounge as well. My service advisor was great...He answered all my questions and perfectly estimated the time my vehicle would be ready.

Bryce

Oct 29, 2014

Representative was very friendly and accomidating in providing us with a loaner car so that we could continue with the day's errands.

Jessica

Oct 29, 2014

Very attentive service and sales people. They really listened to my concerns and needs. I'll emphasize the word "listened"; it doesn't often happen and yet is the most important communication skill in good business. Your guys are doing it. Thank you.

Peter Rudy

Sep 29, 2014

I have never had such a pleasant experience buying a car. And i have been buying Audi's for 20 years. Every step of the process, from browsing to the new car delivery, was down calmly, thoroughly and professionally. I cannot praise enough our Audi Specialist Chris Sandelli. He is so much more than a salesman, he is passionate about Audi, and his customers. He was refreshingly honest, straight forward and respectful, even when I showed up at the dealership 15 minutes after it was to close at 8 PM on a Friday night, wearing shorts and sandals. While I hardly looked like a prospective Audi customer that night, Chris spent an hour with me after closing to discuss cars. Everyone throws the words "customer service" around, Chris defines it!

Mic Johnson

Sep 21, 2014

First, these guys changed their name, likely as they had so many bad reviews. Before dealing with them CHECK OUT THEIR BAD REVIEWS AT MCDONALD AUDI on Yelp. Our experience was much like many of the bad reviews under the old name. Rude, incompetent and no concern for our schedule or wasting our time.Called as they had a car we were interested in buying. Talked to a salesman and told them we would be there the next day (Sat) mid to late morning. He said he would be there and we could look at the car.Travelled some distance out of our way to see the car, drove through the lot but no car, parked and went inside where I had to use the restroom. I left my wife up front and asked the receptionist for the salesman by name.When I came back there was a salesman hitting on my wife! OMG! He said hello to me and proceeded to tell me how hot she was and then walked away. I was dumbfounded!It was almost surreal, but since we were on a schedule I wanted to just look at the car. If it was the right car we were going to buy it and cancel visits to some other dealerships. I had cash and the price was actually not bad so I would have paid the asking price if they wouldn't deal.Was told our salesman was out putting gas in a car (not the one we wanted to look at) and would be back soon. Since we were on a time schedule I asked if we could look at the car until he got back. The receptionist was very nice and went to get another salesman. Many were standing around, and at least one had time to flirt with my wife, but no one seemed to be available to show us the car.Finally a guy with a sport jacket on came over, we presume he was a manager. I expressed that we wanted to see the car but no one could locate it. He said he would go get the keys and pointed to the north lot and would meet us out there. We had been through the lot and didn't see the car, but went out anyway. Of course, no car . . . He finally came out and said it was in the "recondition shop" having a part replaced. I told him that was too bad as we wasted our time and had told a salesman we would be there. He got VERY RUDE and said, what you drive 50 miles and only have FIVE MINUTES to see the car!I couldn't believe it! He knew we were going to walk and that is what we did! All he had to do was apologize for the car not being available when the salesman said it would be, and that it would be available in X hours, and we could have scheduled to come back to see it. But I guess they have enough customers and don't need our business!I wrote them an email and copied the owners as well as the PR person, but they ignored it. If you go, expect to have your time wasted. Don't be surprised the car you asked about is not available. Oh, and leave your wife at home, or don't leave her side, as the xxxxxx sales guys will be right there to hit on her. They are too concerned about selling cars, but there is no hesitation to approach and talk to the women who venture in. Look at the other reviews, this is not the first time it has happened . . .

Danny in Denver

Sep 17, 2014

I recently purchased a 2005 Audi A4 2.0T 6-speed from McDonald Audi. Kevin, Mark and Jason were my salespeople, and they were absolutely great. I hadn't purchased a car in 14 years, and I was a bit hesitant about going to a dealership. My hesitation was unnecessary. I didn't feel pressured one bit. I was given a fair deal, solid advice, and respect. I would recommend McDonald Audi to everyone.

aspencer

Jul 4, 2014

The building is beautiful, the selection of cars is exactly what you would hope for, and the sales people go out of their way to be friendly, courteous, and helpful. They had exactly what we wanted, at the price we agreed to, and Kyle, our sales representative, made the entire experience fun and memorable. Now that we have our vehicle home and we've had a chance to drive it we like it even more. We really liked the no pressure sales atmosphere that exists here. Friendly, Fair, and Fast are the best ways to describe this dealership in our opinion, its a great place to purchase a car.

charlie

Jun 8, 2014

Good car also. Ken Evans and Craig were great to work with

Morgan Kelleher

Mar 22, 2014

My first car buying experience. In and out in one day with a purchased car. Craig Bluhm had great customer service and really understood what I was looking for. I would recommend McDonald Audi.

767DRVR

Mar 2, 2014

Ryan Beavers was our salesman. Excellent. Understood exactly what we wanted.

Marina

Dec 29, 2013

I CAN NOT stand buying cars and spend 3 hours at a dealer. This was the fasted and best experience ever. I can only highly recommend the dealer. Funny enough my girl friend texted me telling me that she was next door buying a car at the McDonald Audi dealer. I love my Touareg. Excellent car. You will get the best deal in town and the negotiation was fair and super fast.

Mike the Brit!

Dec 5, 2013

Amazing support for my unusual circumstances as a UK citizen. Great understanding and made the whole process easy!

Miris

Sep 12, 2013

Their internet sales department is very efficient, someone called me within minutes of contacting the dealership, the sales person kept in touch at all times. We scheduled a test drive, I already knew the car I wanted, I bought the car the next day, they saved me a lot of time but pre-qualifying me with their online application, so I just had to go back and sign the paperwork. they were able to find me a better rate than I expected as well, it was fast and easy. overall I loved the experience and working with the one particular sales person who was very friendly and helpful.

TonyAntov

Sep 8, 2013

Picked up my beloved 14' RS5 coupe last Thursday evening after 3 long month of waiting!! Special thanks for my greatest Audi brand specialist Mark Hartzell, the new car sales manager Will Routon and the financial manager Jason Steele!!! You guys were awesome with us and we are so happy with our new baby,thank you so much for everything you did for me and my wife!!! Excellent costumer service and I highly reccomend Mark Hartzell to anyone who's looking to buy an Audi!! 10+

Jeannie

Jun 16, 2013

I HATE buying cars. This experience was great and relatively painless. I have been shopping for a new car for a few months and have encountered some nice sales people and some strong arm types. Chris at McDonald Audi was nice and I felt very honest. At no point did I feel pressured. I love this. I have enjoyed my other cars but this one is my favorite. Also, I was very tired at the end of the evening so I wasn't absorbing all of he info so my husband and I went back the next day and Devin was patient and extremely helpful. She even drove to our house in Elizabeth and programmed the garage door and went over any questions. I have never had such customer service.

marcleegibbons

Jun 15, 2013

Well I went to McDonald to have my timing belt replaced and I was given the price, which was reasonable. I took my car in and then I had multiple different things that needed to be fixed. So rather than being $1,300 I now have a $3,200 bill., but that is not the issue. I applied for a credit GE card and I was told I was approved so I said ok go ahead and just do the work. I arrived at the dealership only to be told it was not approved and they made a mistake. So now I have a car that has been in the shop for a week and now they gave me the option of replacing my old items and having it worked on again and they would remove them all or pay the bill in 6 months. Can you imagine the frustration that caused me. I only wanted my belt done and they did not have my tires, so not sure how they are going to replace them back on. Then once I looked at my bill they over charged me for a tire for 170 bucks and the trunk does not work very well, which baffles me why that is not working...almost like the springs have been taken....very strange and I cannot even explain that, but was apparent instantly when I went shopping.The people were friendly, but make horrific mistakes in the finance department (assuming it was their fault) and also mistakes on my bill. Now I will be paying 450 extra a month on working this off in the next 6 months unless I can get a loan. Very, very, very frustrated!!!

Matt1984M

Mar 31, 2013

I contacted the internet sales manager regarding a vehicle they had for sale. From the first time we talked, he was aware that I was a ways away and would not be able to rush down there immediately. We negotiated a price that was approved by the general sales manager and of course they wanted to me to pay for it immediately, sight unseen. I told them I had no problem putting down a deposit to "hold" the vehicle until I could get up there the next day to pick it up, but of course this wasn't good enough, since they "did not do that." After some further converstation, I said I wouldn't have a problem purchasing it for the said amount before I got there as long as I had something in writing from them saying that if the vehicle wasn't what was promised, I would get my money back. Of course they wouldn't do this either. Long story short, they called me up the day I was scheduled to drive there to tell me that they had sold the vehicle the night before. Poor business ethics and a waste of time. Avoid at all cost.

Dave Denke

Oct 22, 2012

No hassle on buying a used vehicle

JPete

Oct 9, 2012

Took my 2009 Audi in to McDonald Audi to have a door fixed that would not open open. First off they refused to honor their warranty for poor build saying someone hit the door. Although I feel this is not true I've only had the car for a couple of weeks so I relented and paid. Never the less they had to remove the inside door panel to get at the door mechanism. To do this you have to remove a nice peice of wood trip. The mechanic was either angry or couldn't see very well because he/she appears to have used a screw driver to dislodge the wood trim and gauged a notch in my door. I called the service rep right away and advised. They can get me in a couple of days. I'll up date after we see what they do about their mistake.

petersj

Oct 8, 2012

Charged me for work that sould've been warranty. Had to fix door that did not open from outside. Technician used a screw driver to pry open door trim and left cuts and marks along with finger prints all over the inside plactic part of the door. I did not buy my car from them so they probably do not care about my business.

Ih8carsalesmen

Sep 12, 2012

McDonald Audi serves drivers from Denver, Littleton, Centennial & the surrounding areas. We offer Audi New & Pre-Owned vehicles, Audi Service & Parts. Keeping you on the road economically is our goal.

LouieZK

Aug 18, 2012

Good, friendly service, however, I had wanted to reprogram the remote key to unlock both doors on an A4 and was told it would cost $70. I declined. Also, a bad odor was coming out of the A/C and was told it was nothing wrong with the A/C and that maybe a new cabin filter could be installed at a cost of $60. (I ordered an OEM cabin filter for $18 and will install myself.) Finally, a wheel balance costs me $55. Prices are very expensive!

pnjcoulter

Aug 2, 2012

They gave me a quote of what it would cost to repair the car and then it was a $100 more for no reason. When you call them on it i.e., ask why it is more than the quote nobody seems to remember the original quote. Seems very dishonest. Don't take your car here unless you like over paying for what you get.

40yrPilot

Feb 14, 2012

Can I give Luke Jessenon a 10 rating? WOW what a great Car Dealer! My car died (after 14 yrs.) and I needed a used car fast. When I contacted McDonald Audi,they gave me to Luke Jessenon. I explained the situation, asked about the car I saw on their internet site (was it still available for sale?) yes it was!Well that was just the beginning, because I have only fair credit and needed Luke and their Finance group to research if they could find a loan for me.I only wanted them to hit two Banks, to help keep my credit better. (The last very prestigious car dealer I went to, hit my credit report 24 times without getting me a loan)Somehow McDonald Audi got me financed, but not just financed, quickly! And a low interest rate and reasonable monthly terms WOW again.I have been wined and dined by many dealers trying to get me to buy a New car ($45k and up), BUT McDonald Audi did everything they could to make my family and myself feel Like we were buying a $45k car. I drove away with a low mileage 2003 BMW for $11,000 and I know where Im going for service and the next new car: McDonald AudiYes there is an honest car dealer still left in Colorado: McDonald Audi!

JustSomeGuy

Feb 6, 2012

The dealership facilities are beautiful, the people I interacted with were very friendly (at least until we got to the nitty gritty of price negotiations), and I bought a used car that I'm very happy with. But overall, I just didn't leave with a good feeling. There were ridiculous dealers fees (which may be common but are outright wrong), the car cost more than buying from a private party, and I'm already getting mail spam because this dealer has my address.

First-time dealership buyer

Feb 5, 2012

I went in recently to look at a car I found online at one of the dealers in this group, and even though it was not on his lot, Chad Hicken from Volkswagen offered to help me since he was more familiar with the vehicle. Chad is a friendly and easy-going guy, and I really appreciated how genuine he was. He spent the better part of the day with us, walking us through the process from beginning to end - all without any commission on the sale because the car was not on his lot. I am extremely pleased with my purchase, which was an unbelievable value for the price, and Chad has been extremely helpful in answering questions since then. I cannot speak for the entire dealership, but Chad is a true gem in the salesmen world.

Wesnern03

Feb 1, 2012

I have been there 4 days in a row and not one person asked me if I need help. I bought 6 audi cars last year and none from here. Every time the sales person is arrogant and wants to make a tone or no deal. I just got my a7 from Phil long Audi like my last 6. Every time I give McDonald a chance they screw up and do not care. I drive hours out of the way to buy. This place is a morgue and no one has any need to work with you.

Jasmine Bree

Jan 21, 2012

they gave me everything i asked for and then some. the salesman was so nice i almost took him home with me.

Juliana17

Nov 29, 2011

I am impressed with the service I received when I took my vehicle to Audi's service department and was greeted by DC Malone. I felt very important and he assisted me with all the concerns I had in regards to a rattle I had coming from under my vehicle. I was in and out in a reasonable amount of time. I would recommend this service department to all my friend and family and specially DC Malone to take care of all their service needs.

John

Nov 19, 2011

I had an outside rear passager trim issue and drove by the dealership to see if I could get them to preschedule the trim repair with my 55k service. The service manager happened to be speaking with their no 2 man from the Southpark repair shop. He came out to look and we got to chatting. He spent 2 minutes looking at it and 10 minutes chatting about how I found the car, how he liked his a4, etc.... He gets my card and says he'll call the next day to schedule, it's a 30 minute job. The next day as promised he calls to schedule for 1 week out and he confirms they'll have the piece painted and ready for install at an 8:00 am appointment.The next week I accidentally show up a day early, no complaints from them and he gets me in and out within 20 minutes. I didn't realize I was a day early until I checked my blackberry sitting in their parking lot.

MCozad1

Nov 16, 2011

Great customer service! Honest, friendly, and fast. Very pleased with their service, highly recommend Matt Tom. Finance Department assisted with loan, it was easy and quick. Extended Warranty program highly recommended.

snbgreen1

Nov 11, 2011

Needed to sell my CPO 2008 Audi as I was moving to Hawaii & was not shipping the car.John Axton from MacDonald Audi helped get the car re-certified so it could be sold quickly. Did that for me at minimal cost & great customer service. Trying to deal with Audi US was a joke. Rude & no help at all. If you get Heather from Audi US, ask for someone else. If your going to buy an Audi, go to MacDonald & ask for John Axton!

Juan Luna

Aug 31, 2011

I have been a costumer of McDonald Audi for 7 years. I just picked up my 4th Audi.Mr. Axton assisted me in this last transaction and considering my understanding of the process, he had me out of my "old" Audi into my new one in 90 mins flat!Mr. Axton presented me with the option I requested and then he went above and beyond by providing his recommendation.I walked out with his recommendation.Great Service, Great Cars.Thank you John!!

Strctr99

Aug 18, 2011

This dealer is horrible. It takes them 2+ hours to do an oil change and the reason is always that they did other work (factory recall work) without asking. They never return the parts are requested (and required by law if requested). The staff is rude and provides bad information. They lie about cost and change their story over an over. DO NOT GO HERE. Go to Prestige.

ALEX 6

Aug 16, 2011

Research new Suv's and picked the Q7- I had a 2004 Range Rover to trade- Other Audi dealers in town low balled me on my "Showroom" Condition Rover and wanted almost full list for a new Q7.I wanted a Q7 with beige interior and almost none available. Other dealers told me that I could order it but it would take approx. 2 months. McDonald Audi was out going and warm and informative with regard to my needs.Steve Powers introduced me to John Axton for the purchase and Will Routon for the trade.They search globally for the exact car I wanted & Will found one on a ship coming in for another dealer across the country and arrange to get that Q7 for me.2 1/2 weeks in advance of the Q7 arriving, Will took my Rover in for Trade, paid it off. My Salesmen John personally took in the payoff on my trade so that I wouldn't have any additonal cost related to that car and kept me update every few days regarding delivery of my new vehicle and arranged for me to have limited use of a loaner until my car arrived. My C provided me with what I thought was great financing- but Mc Donald was able to provide me with better rate & terms than my credit union could meet.Additionally were other dealers were looking for almost full MSRP on this car due to the demand- Mc Donald discosunted this car to me at just over their Dealer Invoice-My Saleman John went over every inch of my new Q7 to make sure the delivery of the vehicle was flawless.I have owned many expensive cars in the past and my experience with the people at McDonald was outstanding!

steave

Jul 16, 2011

Mike provided professional, efficient service. After buying a one owner, covered by a full warranty car through Mercedes Benz of Littleton, it sat in their service department for over a month; due to "waiting for parts." I finally picked up my car and took it to Mcdonald's Audi. Mike Sorenson not only had my car back to me within 2 days, he displayed behavior that can only be considered outstanding.

John McCormick

Jun 11, 2011

I went to McDonald Audi after thinking I had researched the MB, BMw and Audi. I had driven each one of these - friends/family cars - and done the on-line review of colors, options, prices,, etc.... My decision was a used A8 or used BMW 535xi. I was coming from 15 years in Chevy/Ford SUVs, the last "cars" I had were 1990s BMW 3 series and an early 90s hot Camero droptop. Boy have things changed in high end cars.Anyway into McDonald I go, Bill the salesman meets me, tells me the used car I saw on line is gone, some bonehead totaled it. He suggests I chat with their brand guy John. Well John's not available and I happen to strike up a conversation with the GM Steve. I have this nice low ball (but fair in my mind) price in my head for the 535xi and A8. Steve walks my through the used market (its tight) and 3 days later has an A8 from another dealer for an overnighter, but mileage is high. Anyway we agree to continue looking and they'll monitor their lease returns, auctions and trades. I tell Steve I'm in no rush and can wait for a few months. Well a month after starting a few weekly phone calls were each of us agree we don't have a target, Steve and John Axton locate a used model in the SE USA. Steve and I like the car, but there could be variables. Steve works with the seller and Audi records to verify the details and we take the leap knowing it could need a few thousand in repairs. John is very upfront with the price, variables, and likey end cost range.Well two weeks later the car is in, repaired (sensors, tires, hoses) to Audi standards and ready. I take it out for a day and really like it. It takes a few days to close the deal due to holiday and travel. I go to see John and Steve with a full page of the financial breakdowns. John walks me through the paperwork and the final price to me is a few hundred less then my low end. I paid less for the car, but got less for my trade.My original target price range was $6-11k less then the final decision they helped me make. But I got to see what I might get for the original price target. The best thing I had going was time. I let them know that and they respected the fact I didn't need something tomorrow. Anyway, I'm a few thousand miles into this beautiful A8L and not a problem in sight.

sevin88

Mar 21, 2011

McDonald Audi is an absolutely abhorrent dealership though if you are into underhanded dealings, lack of disclosure, aggressive sales tactics, and finally, smug and arrogant customer service then youll feel right at home and may fall in love with the suits. We have given McDonald our business on three separate Audi purchasing transactions. Our loyalty was recently rewarded with a significant bill from Audi Financial following a lease turning and buy out. During the deal this potential future liability was not disclosed by the dealer and could have been absolved by the dealer without any undue hardship but they (according to Audi Financial) consciously opted to stick it to the consumer. Following multiple face to face attempts to remedy with the likes of salesman John Axton, the financial staff, and Sales Manager Steve Powers we have met with dead ends and an indifferent response by McDonald Audi as a whole. So if you are into the concept of indifference when dropping $36-50+ grand this is the place for you.Their selfish actions have resulted in a lack of brand loyalty and consumer loyalty as a result I truly hope that John Axton, Steve Powers & Mike McDonald have found that the additional $60 of profit (on top of the $495 dealer handling + the $2000 Audi Certified Used Inspection) was well worth it. Maybe I am shortsighted but this seems like greed to the nth degree.

anelson27

Jan 21, 2011

Horrible service! Rude staff! Will never recommend McDonald Audi, and will probably never buy an Audi again! Our Audi TT is in mint condition but every time we take it in for a headlight being out or something simple it takes the whole day. Staff is very rude. We have taken the TT in many times for minor fixes or oil changes and always are back in within a few weeks because of another problem or the first problem was not fixed correctly. Over priced as well! We are going else where from here on out

kimmerz1121

Sep 15, 2010

My husband and I are thinking about buying a new 2011 Audi TT---but they will not be available until Spring of 2011. We had noticed that McDonald Audi had a 2010 TTS on their lot, but the price was not listed. So just out of curiosity, my husband requested a quote online. Paul Lim, who Im guessing is the internet manager, responded by saying that since this was a 2010 model, they would be "extremely flexible" with the price of the car--and would give us a deal we couldn't refuse--but never disclosed the price. So one Saturday, we decided to go look at the car, and see what kind of deal they were talking about. Paul greeted us immediately-- but right away tried to lead us away from the TTS. He showed us a 2011 convertible TTS which was $60k--and even after I told him I didn't really want a convertible, he kept trying to get us to drive it. I started to walk back up toward the car I came to see, and again Paul tried to focus our attention on another car---another 2011, but this time an S5 that was also $60,000. I told him I was more interested in the 2010 TTS, and it was more in my price range. He seemed a little irritated, but brought us back to see the other car. When I sat in the 2010 TTS, I fell in love with the car, and wanted to proceed immediately. Paul took an application, and ran our credit, and when he came back he said we were approved for a lease (which is what I wanted) and they were going to offer me $26,000 for my trade-in (which is right around what I thought I should get for it). But after going back and forth a few times, the monthly payment was just too high. It was reallly close--but I had a number in mind that I just couldn't go over. Also--they had said they "needed to get this 2010 off of their lot so they would be extremely flexible on the price", and they only lowered it like $2000 off sticker, and wouldn't budge from that. When we went to leave, Paul seemed to get frustrated, and kept trying to sell the car. He was very condescending, and kept acting like we were stupid to not buy it. I kept saying "yes, it IS an awesome car, but I just can't afford it" and he kept saying that anyone would want that car, and it is WORTH the large monthly payment. SO we left. I was irritated by how we were treated, but I really wanted that car, so a few days later, I was excited when Paul called saying they might be able to work out a better deal, because they "really need to move the car". My husband told him if they could get to around $xxx.xx a month, with $xxxx.xx down, then we would buy the car. Paul said he thought that would work, and he would call back with the final offer. Well---he never called back, stopped returning our calls, and at one point, he picked up his phone when my husband called his cell and said "the deal is not going to work---you have a 601 credit score!" and then hung up. Our credit scores are both in the 700's, so I don't know where he got that!? To this day, NO ONE will return our calls. We even sent the GENERAL MANAGER an email simply asking what happened, and he has not responded. We are completely confused. We have decent credit, they had TOLD us we were approved---we just don't know what went wrong. But we will NEVER return to this dealership again. We were treated like Julia Roberts in Pretty Women when she was trying to shop on Rodeo Drive. My husband and I are young--but we have purchased 20+ cars together, and have been to hundreds of dealerships and have NEVER been treated like this before. I just feel so insulted---they are treating us like we came in off the streets and just didn't want to do business with us. Just because you work at an Audi dealership, doesn't make you better than the people wanting to buy one.