Used Cars for Sale at Audi North Atlanta in Roswell, GA

Peter Muntan

Dec 3, 2015

Very good service from Roy and your staff. In and out quickly.

SeanP

Dec 3, 2015

We went in for brake service and they addressed all issues and continue to outperform.

Vincent Filosi

Dec 3, 2015

Great service. Repairs were done perfectly and timely.

Lecola Mungo Jr

Dec 2, 2015

Our saleman was great! He was very knowledgeable about the car.

Nikhil

Dec 2, 2015

Audi North Atlanta is one of the best dealerships I have ever interacted with. The folks there were extremely pleasant and patient. They made me feel relaxed and never under any pressure to make the sale. I visited another Audi dealership and the service offered by Audi North Atlanta was a cut above

joseph1971

Dec 2, 2015

Made the deal over the phone, was told the Certified Allroad was in "GREAT SHAPE!" Did all the paperwork via mail, and then drove 5 hours to pick this car up only to find it had been keyed badly on almost every panel of the car as well as other damage around the car. We backed out of the deal. Before making this deal we asked two times if there was any body damage big or small,.....they said NO. It was a 10 hour drive round trip and they never even offered to pay for our gas or take us to lunch. They could care less that we got suckered by the sales person on this car. Joe Williams (Our Sales Person) was unable to be there when we got there, we was past on to 3 other people. Joe has yet to call us and apologize after finding out we were very unhappy. I worked for a Toyota Dealer for 8 years,......this would have never happened there!

David Thompson

Dec 1, 2015

As a long time customer I've never been disappointed by the people at Audi North Atlanta. From Sales to Service they are the best of the best!

Debbie taysom

Dec 1, 2015

Comfortable waiting area. Nice rental car friendly service

thelmaHarris320

Nov 29, 2015

Mr. LeRoy Slater was an awesome help in the purchase of my Audi. Just an enjoyable time and great experience! Wow moment and time here

Grover Hall

Nov 28, 2015

Had a great experience at Audi Of North Atlanta. Best I have ever been treated by a car dealer and I worked in dealerships and the car industry for 20 years. Our Salesman Travis Shapria was great. Was extremely knowledgeable about our new SQ5 and showed us how everything worked and made sure we were happy.

Joaquin Amador

Nov 27, 2015

Great customer service service advisor was great and had the car serviced probably and timely

TriumphA

Nov 27, 2015

I drive past 2 closer Audi dealers to go to Audi North Atlanta because I'm always treated fairly and respectfully whenever I need their help. Joe Williams in sales and Roy Reboucas in service are always pleasant to deal with and quickly responsive to any questions or concerns I've had no matter how large or small. I wouldn't hesitate to buy from Audi North Atlanta again and I will continue to drive farther than I have to for service because I know they will work hard to make sure I'm satisfied. Really any customer's relationship with any dealer comes down to trust and I have complete confidence in Audi North Atlanta and would send anyone to see Joe and Roy without hesitation.

Santiago

Nov 23, 2015

After having a chronically disappointing experience with Jim Ellis Audi, this dealer is definitely superior in almost every way. I'm so glad there's an alternative that works.

Thomas Jones

Nov 23, 2015

Greg Savitt is an amazing Audi expert who walked me through the entire buying process even while living in Maryland. I will buy another car from Audi North Atlanta and Greg Savitt.

Esther

Nov 22, 2015

Nick W was my salesman and he was very knowledgeable and friendly. There was no pressure to purchase and I will call him again for any other cars I will need to purchase in the future.

HighRPM

Nov 20, 2015

I called on a Friday at lunch about my brakes squealing and got an appointment in less than two hours. I needed new brake pads and rotors so Amy set me up with a loaner car while they ordered the parts with an estimated pickup on Wednesday. I was extremely happy when Amy called the next day (Saturday) to say she'd gotten the parts from another dealer and my car was ready for pickup. Thank you Amy!

William Holyoak

Nov 20, 2015

The Service Department was ready when I arrived for my scheduled appointment and I was out of there within the time I was told. The Staff, facilities and level of service has always been excellent This is my second Audi through them and I have recommended them to many friends.

John Otto

Nov 19, 2015

The first time I test drove an Audi I was hooked. It was very refreshen go find people and cars that understand TORQUE raster than horsepower.

Barbara

Nov 16, 2015

Vince was great... When the car wasn't the "one..."he worked hard along side his manager to get me the right car and didn't give up until I was completely happy. The showroom and all the employing encountered throughout the purchase were great...

David Gilbert

Nov 11, 2015

Great experience particulrly with Travdquarters. They assured us that we would receive our overage is, our sales rep. We are owed a reimbursement for the overage between the payoff and the actual amount owed but we have spoken to both the dealership finance dept and Audi HQ.

Greggy

Nov 8, 2015

Great Dealership and sales people who care about your purchase of a new car.

Michael Neri

Oct 22, 2015

Great place to wait for service - was able to work just like I was at office - also bought Audi Care service contract which covers all service intervals through 55k miles - great package and deal

Darla Hiltgen

Oct 19, 2015

Vince was respectful of our wishes and showed us a variety of cars, pointing out the various plusses of each. We returned after looking at other cars and bought an Audi from him.

Rex T. Grizzle

Oct 14, 2015

Service was timely and what I was expecting. Service rep was very good in giving me an accurate estimate of time to do service and cost.

Elsie Schwing

Oct 12, 2015

Pretty decent dealership. Good product. Starting to review maintenance package purchased with vehicle regarding coverage and time span to refresh my memory.

EHS

Oct 9, 2015

As always, my service was Great!! Thanks Kay and all of the service department people at Audi North Atlatna.

Jack B Hogg

Oct 4, 2015

Fast & couteous windshield wiper replacementI waitedless than 10 minutes& the even offered to wash my car!

Raymond Toth

Sep 30, 2015

I was in the market for an S3, but I really wanted the Sepang Blue in the Prestige model. They were very difficult to find and to compound matters I really didn't have the time to wait for a special order vehicle. But, Audi North Atlanta and Greg Savitt specifically, came to the rescue! Greg searched high and low and finally found exactly what I wanted in Maryland. He arranged for a dealer trade and got me the car I wanted at the price I wanted. Great customer service, particularly on the day I went to pick up the vehicle. I was in and out in record time, even with time taken for Greg to show me how the electronics on car worked. I can't say enough about how much I enjoyed the whole experience.

evelphillips

Sep 21, 2015

Steve helped me find the specific pre-owned Audi that I was looking for. He spent hours assisting me and walking me through the process. It was a great experience.

LifeIsGood

Sep 17, 2015

We used the Consumer Reports car auto search and located a used 2009 Honda Accord Sedan at Audi North Atlanta. We called to set up a time to see the car, test drove it, and bought it the same day. They gave us the time we needed to make our decision, including repeated looks at the car and private discussions and internet searches. We felt very comfortable and were pleased to give them our business.

Disappointed

Sep 1, 2015

Brought my A3 cabriolet in for 5,000 mile service. Requested a headlight adjustment, wheel balance, and repair of ignition which was acting up. Upon arrival, I asked for a loaner as promised when I made the appointment. First answer was they didn't provide them for a 5K service. I was ready to leave when they found they could provide a loaner. They repaired the ignition (failed a week later), but could not adjust the headlights. The invoice indicated the wheel balancing was not done. The inspection sheet was blank, but maybe they were too busy to check off. A week later, the low tire inflation light appears as all four tires were 10 plus pounds below specification. I now wonder what the inspection covered.I won't drive 100 miles round trip for sloppy service.

Joyce10

Aug 16, 2015

Ron Collins made my experience in purchasing my car a delightful one! He was professional, friendly and very informative! I would definitely recommend Ron & the Audi dealership when looking for a new car!

jameshickman1

Aug 14, 2015

I have reached out to the management at this deanship multiple times without any return emails or calls. I have filled out extremely truthful reviews about the service departments willingness to serve the customer and to my surprise, they haven't made a single attempt to resolve the issues. I have sent Audi North America, and the dealership management emails weeks ago and they seem to ignore me as a customer. Considering we purchased $160K in vehicles from them, I am shocked to say the least. So the moral of this review, do your homework, and select a better deanship, and brand that focus' on repeat business and customer satisfaction.

BeccaMagnus

Aug 4, 2015

We have owned or leased an Audi for longer than 13 years and currently own an A7 and a Q 7. While it is certainly important how we were treated when purchasing our cars, in the long run, it is more important to us on the service we received. Becky then Roy have been our Service Consultants for the last 10 years. We are very satisfied with Audi North Atlanta.

Starla Longfellow

Jul 30, 2015

This dealership has a ton of cars to choose from and if they don't have what you are looking for they will find it. It had been 10 years and 200,000mi since I had purchased a car. I was coming from an SUV and really wasn't sure what I wanted. My salesman Ron Collins did an amazing job at helping me identify what would be a great purchase and worked well within my budget. He suggested I look at an A6 after he help me identify my wants and needs that were important to me. I drove one and was hooked! I love it!!! It is so amazing and perfect for me. I was also trading in my old SUV and Greg Taylor was so great at valuing it and gave me more than a fair trade! Thanks Greg!! The financing office really was in tune with my desired monthly payment and didn't recommend things to purchase that weren't needed for me. Neal Davis was professional and had me in and out in no time with a great rate and a monthly payment that is below my budget!! Can't say enough about this fantastic car buying experience. So happy to be a part of the Audi family!! Thanks so much Ron and the Audi Team... Y'all really are the best!!

BrentNit

Jul 28, 2015

My family came by the dealership on three different occasions to look at and test drive the A6 and A4s. Jon was very friendly and helpful. He did not pressure us and was patient with the time it took us to research and make our decision. The whole experience was low-stress and accomodating.Robbie was able find us a better financing rate too. We'd already been pre-approved through USAA with a very competitive rate, but Robbie was able to do even better and save us some money. Thanks.

Unhappy

Jul 13, 2015

From the inquiry about an A7 to financing for a vehicle I didn't select. The worst experience ever!!! I was discouraged by sales representative and hung up on by finance person who said he was a manager.

TTaylor

Jul 11, 2015

Ron Collins was my salesman and he was very helpful in showing me the different cars and pointing out the amenities of each. He understood what I was looking for and helped me to find the perfect car for my family.

the ridge

Jul 10, 2015

Stopped in on a friends recommendation and tried out a few different models. Greg Savitt, my salesman, had a real passion for Audi and I felt like he was really looking out for my best interest. The environment itself was also very relaxing and inviting. When I finally decided on a car I was pleasantly surprised to find it worked out to even less than I had budgeted for; and what a great car! I am looking forward to working with them in the future.

cmari

Jul 7, 2015

I had narrowed my car choice down to two cars and Audi North had one of them. I wasn't too sure about going in as I was a little apprehensive since I had not been able to get what I was looking for price-wise. Additionally, I had a trade-in which other dealers did not seem to want to give me much for, so that added too to my hesitation. I figured that it wouldn't hurt to at least test drive one more vehicle, so I inquired about an RDX I saw on Audit North's Web site. Ron Collins got in touch with me. I was pleasantly surprised when he told me that he could fit me in for quick appointment over my lunch break on short notice. When I got there, he made sure I was able to test drive the car and get my trade-in evaluated in good time to allow me to get back to work. He gave me all the necessary information about the car without rushing me into purchasing it. He was responsive, very respectful, and worked to make sure I got what I was looking for. I also spoke with his manager and Matt in finance when I returned later that same day. I ended up leaving the dealership not knowing if I would get the car, but the very next morning I got a call from Ron and his manager. They were able to work with me and offer me a deal (along with a very fair price on my trade-in), and all I needed to do was get to the dealership, sign the paperwork, and drive home with my new (used) RDX!

mdouglas

Jul 3, 2015

I was looking for a new car and after meeting with Ron Collins at Audi North Atlanta, I knew it was going to be a new Audi. Ron spent an the time just talking to me to see what features I wanted and how they best fit my lifestyle. We test drove a few models to fine tune my list and I'm now driving a new Q5! Of all the dealerships I visited, Audi North Atlanta was one of the nicest and friendliest. Ron took me around to visit all the departments and I was really impressed by everyone's professionalism.

JWeronick

Jul 2, 2015

It was quite a smooth & quick buying experience of my 2013 VW GTI. I would highly recommend Tres and the beautiful, state of the art Audi of North Atlanta dealership.

BBB

Jun 22, 2015

Kay was very nice and helpful, she arranged for me to get a ride to an appointment and called to let me know my car was ready and checked to see if I needed a ride back. She was courteous and willing to help me verify if my issue had been fixed.

PAnderson

May 19, 2015

From the sales staff to the managers I received excellent service and feedback from everyone I worked with. Nick Watterson worked with my trade in and put me in a great pre-owned car. I'll be coming back when I'm in the market for a new car. In the meantime I'm sending friends and family their way. Great experience and top notch service.

LuckyLady

May 5, 2015

I realize now I should have waited to respond to the email evaluating my experience. I just realized today (4/27/15) that the power door on my car does not work (except manually). I guess I did not check it out as thoroughly as I thought. Otherwise, I am enjoying driving my RX 330.Mr. Garneys said he knew the Audi, not the Lexus. It showed.

Tlcthatsme

Apr 14, 2015

Joe Williams was by far the most genuine, professional and honest salesperson with whom I have ever dealt. His extensive knowledge and genuine belief in the Audi product was very helpful in letting me know that purchasing an Audi was the right decision. His efficiency, along with the Finance Director, Robbie Beard, made the process seamless. I'm an Audi customer for life!

jackson.michael

Apr 4, 2015

I purchased a used vehicle from the North Atlanta store in September and since this purchase I have constantly had to drop the car off for one issue after another. From the display motor to worn out seals, there is just a list of issues popping up and none of this was mentioned or repaired prior to my purchase. To further my frustration, the extended warranty I was sold has covered little to none of the true issue with the car which I am sure service department was aware of prior to my purchase (the suspension had 60+ error messages). I did not believe that this is the quality of service that Nalley would expect from their stores so I decided to reach out to the general manager of this location to give them an opportunity to address my concerns. Used or new, the vehicle should have been brought up to standard prior to selling the vehicle.I emailed the General Manager Paula McCannon but I received no response. Ai this point I would recommend that you avoid Nalley at all costs and purchase from Jim Ellis Audi. There is a reason they are the number one dealership in the country right now.

Raeven W.

Mar 29, 2015

My mother, stepfather, and I went to this dealership with the intent of just looking, but as usual we were approached by a salesman, KJ (from Great Britain since there's two Kevin's apparently). He then did the typical salesperson thing of showing us what we were looking for and we saw the most beautiful car. We asked him before we got in to test drive, "How much is this car?" His response, "$48,000 and we have another one in the high $30,000's." We were perfectly fine with that price, so we decided to go ahead and test drive it.In the car, as we test drive and he continues to explain the features, we ask him TWO MORE TIMES the exact same question as above, and he gives us the EXACT SAME ANSWER. Since we are comfortable that the price he told us is correct, we decide to go through with crunching the numbers and starting paperwork. We sat down to begin the process and he pulls up the information of the car. Surprise, surprise! The car was actually FIFTY-SEVEN THOUSAND DOLLARS! Oh! And that other car he mentioned? That one was in the $48,000 range! His only response to us pointing out his TEN THOUSAND DOLLAR "mistake"??? "Oh, I'm sorry if i misled you." Needless to say IF we decide to look at Audi again, we will either go to a different dealership completely, or ensure that we're working with a different salesman who will hopefully be more honest upfront.Salesmen like this give other car salesmen a bad name.

Tina and Scott

Mar 2, 2015

Friendly and extremely knowledgeable, we had a great experience with our new car purchase.

Eddie in TN

Feb 15, 2015

We had such a great experience in May of 2014; we returned to Audi North and Steve to purchase another Audi. We live 200 miles away, but the excellent customer service, beautiful facilities, friendly staff, ease of transaction and Audi North's desire to make us happy with our car and experience is well worth the drive to us. If you want someone to beg you to purchase a car- then Audi North is probably not the dealership for you. But if you want a class group of professionals, knowledgable about their product and respectful of your time and vehicle desires- you will enjoy the Audi North team. This time I tried to purchase a SUV closer to home. I visited 7 different dealerships and they were all the same- their first offer was a low ball offer and then the phone calls, emails and text messages followed trying to get us back into their dealership to re- negotiate. But once again Audi North and Steve's first offer was spot on for our budget- so within 45 minutes we had test drove the SUV and agreed on the price. Last time we purchased a new Audi; This time Steve found us an Audi CPO that is perfect for us and fit right into our budget. Thanks Steve and the entire Audi North team for another fun buying experience.

tboy58

Feb 15, 2015

We drove 200 miles just to purchase another Audi from Audi North. Our sales professional Stave again treated us with great respect and valued our time. I tried to buy closer to home but every dealer tried to low ball my trade. Then they start all the calls and emails to try to get us back in to renegotiate. Audi North has hit my budget on their first offer both times. The Audi North team from receptionist, sales, finance are class all the way.

Tracey Watson Nierling

Feb 10, 2015

I made an appointment for an oil change on my Q5 on Saturday, Feb 7th, only to realize that I had made the appointment at the wrong dealer. Even on a Saturday, Audi North Atlanta worked me in and had me back on the road in about an hour. Oh, and they didn't make me feel like a real dummy for not knowing where I had made my original appointment! I will definitely be using Audi North Atlanta for all my service needs!

boris

Feb 6, 2015

I don"t know but somebody remove my post from Yelp . I created different accounts on Yelp and one day after I posted somebody remove it ????????????guess whooooo................... I want to gave negative one Hundred for this business . This is the worst experience I ever had ...I posted the review down below on Yelp around a mount ago . A few days later the General Manager posted a comment, and I think they wanted to fix my mirror and i believed them, but i was wrong. i tried to contact Paula McCanonn ( More than 15 calls ) but I didn't get in contact with Ms McCanon . We left a message to her. Then a few days later a man from Audi called us and we described our situation to him . Then this man said that he was gonna order the parts for our car and gonna call us whenever he get the parts . Three week later we call to ask what happen but no body knew what we were asking about, of course . And then the customer services directed us to the Parts department. And The person from the parts department said that the parts for our car had never been ordered !!!!!!!!then he transfer our call to the general manager again, but can you guess ?....no answer of course .This is not all , towards the end of December I visited the Audi north Atlanta to cancel my road hazard tire protection plan .The lady in the office cancelled my plan and she said "Boris, in next 30 days you will get a full refund." but here i am, still waiting for the refund, maybe one day I will get my money ....maybe not. (Review from a month ago) 12/29/2014 This is for all future costumers, keep your eyes open wide guys !!!!!!I bought an Audi Q7 2014 y., Pre-owned (12500) miles around a month ago from them, and regret that to this day !!!! They was so nice when they took my money, but after that I'm suddenly nothing to them.After the oil change in their facilities, my side view mirror was damaged, and it stop working properly.I take a look at the mirror and I found glue inside of the mirror (it had been repaired) and i showed this discovery to the service department in Audi North Atlanta!!!! Of course they knew nothing of the glue !!!! Any warranty or help in order to fix my mirror has been rejected because of the glue. 2000 $$$ from my pocket, it's not about the money, but the way they treat me as a customer, as if it was my fault They told me to take my keys, leave and have a good day !!! Even though they claimed to know nothing about the glue, when i bought the car, the sales man assured that the car was very carefully inspected, and the inspectors said everything was in check and brand new. And i am 120% sure that i didn't glue my own mirror back into place.Here is the comment on the General Manager after my post :General ManagerComment from General Manager of Audi North AtlantaBusiness Manager12/31/2014 Boris, Thank you for your feedback. I would like to apologize for your confusion regarding your Q7. I would like to speak with you regarding this in hopes that I may restore your faith in our dealership. I can be reached at 404-994-****. I look forward to hearing from you. Best wishes, Paula McCannon, General Managerand after she responded i thought my problems would be solved, so i deleted the review, but i guess not......

jones family 5

Feb 5, 2015

I bought an Audi S5 from Audi North Atlanta. I worked directly with Tres Russell. Tres was very friendly, knowledgeable, accomodating, customer oriented. he came in on his day off to meet me at the dealership and worked around my busy time schedule. he was polite, courteous, and never used any high pressured sales. My entire sales experience was excellent. I would definitely buy from Audi again and would use Tres as the Audi Car Specialist. E. Jones

First lady

Jan 30, 2015

Our current luxury sedan lease was about to expire. A similar model was being considered as a replacement. Having enjoyed an A4 Audi convertible previously, we decided to check the new Audi line.Maurice Davis helped us immensely and showed us several options. With his help and Michael Bates, we finally settled on the S4 line that met our budget needs. We took it home the next day and are enjoying this great car.

happygolucky

Jan 2, 2015

Really it should be a zero since these guys didn't even help me. Cripes these guys really do discriminate don't they. Amazing they are even in business. Adjust the reviews so we can give negative stars. I sure if you look like you are loaded they are all over you.

quattrofan

Jan 2, 2015

I have been a customer of the team at Audi North Atlanta for many years and have purchased & serviced multiple Audis there. I have always received top-notch service in every aspect of my interaction: from test driving to great prices to the painless purchase process to the phenomenal ongoing service/maintenance, I am always impressed with the high level of customer service and professionalism I encounter.I recently purchased another Audi at North Atlanta and it was the best buying process I have ever encountered. Michael Bates and Greg Savitt are cosummate professionals that deliver a very high level of service throughout the buying process. In the service department, Joey McGary has worked with me for years through multiple Audis among others (including Amy Pluger). The fantastic service team is a large part of the reason I keep coming back to Audi North Atlanta. I know I will be well taken care of after each purchase.Great prices, very professional purchase process, amazing customer service! Great dealership!

John G

Dec 29, 2014

I was extremely impress with the knowledge and honesty of the sales team at Audi North. I had every intention of selling my Mercedes GL-450 on my own until I meet with these guys. I felt that the number they offered me was extremely fair. They worked hard to sell me a vehicle without a lot of haggle. Very Pleasant!

Venkat

Dec 15, 2014

It was great buying experience. They made whole process so easy and quick.

ulcard

Nov 29, 2014

3 months ago I bought a new A7 from Jon Bush and Michael Bates. I recently decided to purchase a 2015 S8 as well. I did contact all other Audi dealerships in the Atlanta area about my desire for the car. Jon Bush and North Atlanta was by far the quickest to respond. I worked with Jon and Debbie Graber... could not have been happier. Debbie was exextremely professional and to the point. Once again, no games and very direct pricing that was better than all the other dealerships in the area. Since I had an established relationship, the entire purchasing process was quick and easy by dealership terms. Debbie and I agreed on a time for me to arrive the following day and the entire process from start to finish took about an hour. Once again, Jon, Michael and Debbie delivered a product and experience consistent or better than many "supercar" dealerships in the area.

msbigg2

Nov 17, 2014

I cannot imagine buying a car from anyone else than Tres Russell. He went above and beyond by finding me the EXACT car that I wanted. I do not live close by, but Tres made everything so easy for me by going out himself and sending me pictures of cars that I was interested in. He was so friendly and HONEST, which is extremely hard to come by these days. Since purchasing my car, I have called him with multiple questions that he was answered every single time. He not only found me my dream car, but took all of the stress off of my shoulders so that the whole process was easy and as quick as possible.

Serendipity2014

Oct 21, 2014

From the moment I walked into the dealership I was treated with respect and kindness. Steve B. went above and beyond to help me decide what was the best vehicle for my family. Kevin, Steve and the gentlemen in finance were knowledgable, friendly and extremely helpful. Steve B took about two hours of his time to go over every detail of the Q7 with me. I can not thank you guys enough for treating me and my family so great. You will definitely have my referrals and my repeat business.

new to Georgia

Oct 18, 2014

Today I visited Audi of North Atlanta in hopes of purchasing a used vehicle they had on their lot. I pulled up to the dealership which took me an hour to get to and was surprised that there was no one there to greet me. I already knew which vehicle I wanted and saw it from the road on the drive in so I walked down to it. After about 10 minutes of not seeing anyone coming to assist, I walked into the building. The receptionist looked at me as I approached her with what I will describe as a since of shock that someone like me would be walking in looking for a car. I had to initiate a hello and tell her that I was looking for some assistance with a used vehicle. She got up and proceeded to go and get someone to help me (i'm guessing). She came back shortly and advised someone would be with me. As I waited for a few minutes, a woman and her children came in and stated they were looking for a specific person and was immediately advised that he was on vacation but she would get someone to assist her. A gentleman immediately appeared and greeted her and her family. After she introduced herself and her family, she proceeded to tell the gentleman that she was interested in a pre-owned vehicle. He immediately took her and her family away and stated "let's pull up some of our pre-owned inventory for you". At this point you could probably imagine how I'm feeling. I waited a few more minutes and the receptionist saw me looking amazed and said that someone should be over shortly but she thinks he's on the phone. I thought to myself for a minute or two and I walked out. As I walked to my car, I noticed from behind me that someone was coming out of the building I had just left and seemed in a hurry. After I got in my car, I noticed that there were now some potential customers actually in the pre-owned section looking at vehicles. The gentleman did not even acknowledge me but instead walked over to the gentleman looking at a vehicle. I have been buying cars for over 20 years and I have never in my life been treated like this or felt like this after leaving a car dealership. Maybe it was the fact that I have tattoos that cover both arms, maybe it was that car sales are so great for dealerships now they just need my business. I can probably add a few more things that may have been the reason as if I was looked over today but I will not make this review about race, creed or color. I however will state that as a Manager for a top Cloud and IT company, I would never allow my agents (in this case the receptionist and or salesmen) to treat a customer or potential customer in the fashion that I was treated. I am very disappointed that I was unable to view the vehicle as I have looked for this vehicle for almost 2 months. Finally I felt i had found it but due to the manner in which I was treated today, I may have to just wait until I get back to Florida to find what I want.

lizard.h

Oct 3, 2014

John was fantastic. I found several different cars online and John was the first dealership to call me back and set up a drive. I had to reschedule and he immediately sent an email with the new time - no fuss. The drive was great. He allowed us all the time we needed to look at the car. It was used and still had a slight pet odor and was a little dirty and he assured us that would be taken care of. We had other cars to check out, but he didn't pressure us at all, just reminded us it might not be there later. He called us over the weekend to let us know the car was still around. When we came back, they had done an amazing job of detailing the interior! He allowed us to drive it again and when we decided to purchase, he was as efficient as possible with the paper work, all while being friendly and enthusiastic. It was a great experience and I felt he really cared about us getting what we needed, not just about selling a car.

Dee H green car

Sep 30, 2014

I was treated like royalty at this facility. During the phase of decision making, I was not pushed and was allowed to make my own decision. The finance Mgr was very pushy about buying the Gap, and extended warranty, I did not appreciate that, but all other aspects of the sale was great. Jon my salesman and the car appraiser were the BEST, very personable, friendly, attentive, and responsive to all my concerns. The guy at the desk next to Jon was also in that category. Thank you guys for making this experience a very good one!

Paul

Aug 31, 2014

Our experience at Audi North Atlanta was not a pleasant one at all. We were not approached after walking around the lot for 10 minutes and finally went inside to ask for someone to talk to. We were rudely told that all the salesmen were busy with a client. A few minutes later the Used Car Manager brought out his "best salesman" to help us. Test drive and inspecting the car was fine. Car was in good condition mechanically but there were some cosmetic issues inside and out. The negotiation process is where things really got bad. It felt like the salesman was arguing with is and telling us how we were wrong. It wasn't so much what she was saying, but how. I can understand providing information to help us understand something better, but this felt like she was talking down to us and be adversarial. She seemed more concerned in proving she was right than trying to sell us a car. I think a deal could've been worked out but we left because it did not feel like a fair process. Would not recommend.

nanasman

Aug 27, 2014

The dealership was able to get the A4 to pass inspection although the underlying cause is still not fully understood.While I can't recommend an Audi based on my experience, I have no further issues with this dealer and can find no fault with their effort.

porsche_phile

Aug 26, 2014

Made initial contact via email and asked several questions. In response Sabrina answered a few questions and gave me a lesson on headlight identification, just so I would know. After numerous emails some of the questions remained unanswered. One question was whether the books and records were with the car, and if service was up to date. Her response was "most customers do not turn in their service records when they trade in a vehicle". The vehicle I was inquiring about was a Porsche, with no service records? An in-person experience might have been completely different but my initial experience with Sabrina the internet sales specialist leaves me with no desire to pay them a visit.

ulcard

Aug 13, 2014

I can't say enough how easy it is to do business with this dealership. Because of this I have brought friends and family back for repeated purchases. My recent purchase started with Greg Taylor. I traded a used car and he is fair, reasonable and understands the market. I keep going back to Jon Bush. He is very personable and works extremely hard to satisfy a customers needs in a vehicle. Michael Bates has been a pleasure on multiple occasions, and treats customers as expected when making six figure purchases. Impeccably. With Matt Frier the final paperwork was fast and easy. We chose to finance and he found a lender that actually beat my current "check in hand" rates. Well done. I also had the opportunity to interact with Matt Hamby with Services. He is someone who understands customer service and he lived up to the highest expectations by helping me with one situation. I traditionally buy cars every 12 months, and besides being an Audi fan, I am going to continue to come to North Atlanta. No other dealer has even come close to the service and ease of doing business. Not even dealerships with cars costing 2x or 3x more. Thank you all.

sudarshand

Aug 11, 2014

Greg Savitt provided top notch buying experience in line with brand Audi!! He went above and beyond to ensure we were happy customers at the end of the day. Greg worked with me for almost 8 hours and showed utmost patience and perseverance to ensure we complete the transaction. I would highly recommend Greg and Audi North Atlanta for ultimate buying experience. Thank You Greg and entire Audi North Atlanta Team.-Desai (07/31)

mcasazza2

Jul 19, 2014

Steve was really great to work with. He doesn't beat around the bush or drag out the sale. I'm from NY and was visiting family and came in to test drive the Q5. Steve was very easy to talk to and shared a ton of knowledge about the vehicle. I told him what I was looking for in a particular color combination of the Q5 TDI and instead of trying to sell me what was on the lot, he went out of his way to look up inventory in other dealerships and shipments coming in and was going to get me what I wanted and delivered to NY. He got me pricing and model information immediately and gave a good price and added no pressure to the process. I would absolutely recommend Steve to anyone buying an Audi.

dj

Jul 6, 2014

I communicated for four days with the salesperson regarding a used JEEP. Wanted to make sure financing and all was in place before I drove 67 miles. Had appt and spoke to salesperson the night before after closing to confirm. Also emailed the morning of since I had not heard from the the finance person and did not want to make two 1 1/2 hr trips She emailed at 1217p that I should bring my documents, all ok. I arrived at 2pm and am told the venicle was sold the night before and just drove off the lot..she had tried to call me but I had left. Don't these people communicate?.poor business ethics..she never even asked me for a deposit which probably wouldn't have secured it anyway since they don't communicate their sales... I thought I was dealing with an upscale business..maybe the commission wasn't enough.....

bt220s

Jul 6, 2014

Having worked around a small town auto dealership in the past, I have little expectation when it comes to buying a new car. I must admit, however, that Michael Bates and Joleen Dudley really stepped up and made this recent experience the best I've ever had. My wife and I had been speaking to other dealers about an Audi A6, but Michael and Joleen matched, then topped the best offer we had. Michael's follow-up phone calls and Joleen's follow-up emails certainly indicated they wanted our business, not only in the new car arena, but in servicing the Audi we already have. It was our pleasure to spend time with Michael on the day we ordered our new car, as he is an extremely sharp, well-spoken, no-nonsense guy who understands the auto dealer business and knows what it takes to build an effective sales team. He gained a lifetime customer - we have no desire to go anywhere else for all our future needs.

Bob Walters

Jun 27, 2014

As always, the service department at Audi North Atlanta exceeds all expectations

JLM9

Jun 22, 2014

First things first: my experience with Audi North Atlanta was really, really positive.I'm from Houston, Texas. I found Audi North Atlanta when searching for a specific vehicle online. The color combination I sought was unavailable for immediate purchase in Houston; my sister, also from Houston, purchased her Audi in Atlanta for the same reason. Cornelius H. "Neal" Davis was my salesman, and a huge part of my positive experience: -- He responded very quickly to my initial inquiry and all subsequent emails.-- His asking price was significantly less than Audi Central Houston's asking price for the same car. I find the whole "negotiation" business really distasteful, so I was grateful to be able to sidestep that bit. -- He was efficient, knowledgable, direct, and consistent, and he was an excellent intermediary with the financial department. -- He was equal parts funny, friendly, and professional. No small feat.Matt Frier arranged a combination wire transfer / finance loan for me. It was painless, and the interest rate that he secured for me was excellent.Dino was contracted to deliver the car to me in Houston. He delivered the car in perfect condition to the location of my choosing at the time he promised to do so.I would absolutely return to this dealership for my next Audi. I would also encourage anyone (anywhere) who's in the market for one to contact Neal at Audi North Atlanta before buying elsewhere. Very happy :)

estes34

Jun 19, 2014

Dominic Dorn hands down the best in the business. These guys not only want to sell cars, they want to make you feel good about the purchase long after you leave the dealership. In my opinion they did just that!!! North Atlanta Audi has what it takes to sell cars...

KeithD7

Jun 7, 2014

My radio in my A6 went out. I looked around to see if anyone besides Audi could repair it. Everyone that I went to, said that Audi would have to repair it.I was a little hesitant at first because I had a very bad experience at Rick Case Audi in Duluth. When I came to Audi North, Kay Khim assured me that they will do a professional job. They diagnose my car, they technician answered all the questions that I asked him. Told me what was the problem, and put me at ease. Told me that he could fix it in a couple of hours; and he did. The best part of my experience came when I talked to Kay Khim. She gave me a loaner so I could go back to work, kept me posted on the progress of the repair. Made sure I was totally informed about the repair and the whole process of the repair. I am very pleased with the customer service and repair of my car. Kay and Ken is a great asset to Audi North. Please tell them to continue the great work that they do for Audi North.

LaLaCaGirl

Jun 3, 2014

I brought my car into Audi North Atlanta in Roswell as they were the only "specialty" car repair that was open at 7:00 a.m. I did not have an appointment, but was told I could wait for an assessment. I chose to wait as I really was frightened about continuing to drive my 14-year old car as I literally was shoving the stick into first gear! I was brought into a waiting room where I could watch my car being repaired while I had coffee and snacks. Long story short, my car was not an "quick and easy" fix. I was provided a loaner. Joey McGrary was my Service Consultant and kept me updated with any status information and assured my car would not be returned to me until the service team was 100% confident the car was repaired to the highest standards. I would recommend Audi Service to any one who drove one. Joey is professional, kept me informed and seemed to really feel badly when he had to give me any "bad" news.

PDiMa

Jun 2, 2014

We had a very easy no nonsense process working with Jon. He was very friendly and easy to talk with about the Q5 we ended up purchasing. We told him what we were looking for and he gave us the honest pros and cons of the different models/years they had to offer. Besides being knowledgeable and helpful, we haven't met with a dealer that was happier, smiled more, or was as easy to get along with than Jon. A great experience all around.

NorthATLcars

May 10, 2014

Don't let the nice personalities fool you. This was the worst car buying experience I have ever had and I let myself go against my better judgement. Here is the e-mail sent to the dealership.I just started doing research on my purchase of the 2014 Audi A6 from your dealership. I told your sales rep that I did not want to complete the transaction Friday night but I was pushed through anyway. I told you I could get 2.34% from Bank of America. With a 797 credit score you assured me that the very best you get for 60 months through Audi Financial Services was 2.4%. I now see that Audi has 1.9% for 60 months through July 2014. The difference over 60 months is $447, but it is about more than that. You outright lied to me to make more money for your dealership. I was stupid and signed the agreement against my better judgment so now I'm screwed. I can assure you that I will never buy a car from your dealership again. I will also being posting this review on every social media website and dealer rating service. I will send it to the GM and sales rep as well because I'm sure he was complicit in all of this. What a shady way to do business. Thanks for welcoming me to Audi from Mercedes with such class. I am copying the table for your reference as seen on Edmunds.com 5/10/2014.Special APRRequirements and Restrictions:Vehicle must be financed through Audi Financial Services.Special APRMonth TermStartEnd1.9%1204/02/201407/01/20141.9%4804/02/201407/01/20141.9%6004/02/201407/01/20141.9%6604/02/201407/01/20142.4%7204/02/201407/01/2014

missalwaysright1205

May 9, 2014

I must say that I stepped into the showroom at Audi North Atlanta extremely intimidated by this experience I was about to take on! This feeling was quickly changed and never returned after one of the smoothest vehicle purchasing transactions I have completed commenced. I must say I walked out of the doors completely satisfied and confident with my purchase and knew that not only my needs but all my wants in my Q7 were met and them some. I was sent to Audi North Atlanta to speak with Michael Bates on a referral from another customer who was extremely pleased with Michael's no nonsense attitude and "back to basics" sales tactics so to speak where the customer not the sale is what is important. He had a genuine concern for what was important to me down to the silliest things that seemed like a hassle to other dealerships. I will definitely be returning to Audi North Atlanta to see Michael for my next Audi purchase.

Bill

May 5, 2014

Found vehicle by searching the internet. Started a conversation with Steve Blalock (Certified Audi Brand Specialist at Audi North Atlanta) and found him to be an excellent salesperson and extremely knowledge about the vehicle that I was interested in purchasing.

ulcard

Apr 23, 2014

I love cars, love buying cars, but hate the experience of dealing with stereo typical salesmen and their games at the dealership. Audi North Atlanta is not that type of dealership. Jon Bush was responsive, straightforward and worked well with our time constraints purchasing our Q7. Once we test drove the vehicle, Jon introduced us to Michael Bates, who was extremely helpful and had us an offer in hand in a matter of minutes. We were extremely satisfied with the first offer. We did our homework on trade in, invoice, etc an Michael hit our targets. It's nice to deal with Sales Professionals who enable transactions rather than waste time playing games. This is the third Audi where I have been involved in the purchase process; Jon and Michael have set a new standard for ease of purchase, time consideration and professional experience. This was an easy 5 star rating.

JessicaSpurlock

Apr 22, 2014

I came to Audi North Atlanta with two vehicles for consideration, one a used Audi and the second an Acura at the nearby Nalley dealership. Jon was very professional and yet friendly, so I was immediately put at ease. He took my request to visit the Acura dealership in stride and the car was ready for me to test drive when we arrived. He was with me every step of the way, even at the Acura dealership, and he ultimately sold me the Acura that I instantly fell in love with! That flexibility and priority of the client's needs are the hallmark's of great customer service. I will definitely recommend Audi North Atlanta to friends and family and Jon Bush specifically to assist.

Masten

Mar 31, 2014

I have owned and leased nice cars for over 20 years and had decided to leave the Mercedes / BMW/Acura models behind and try an Audi. The reviews on the cars was great so off to the delaership we go. My excitment was quickly dampened by the service and overall expereince I received at Audi North in Roswell, GA. Their service level is the worst I have ever seen. The sales representative was very eager to get o ur business and relentelssly inisited that when we received the survey from Audi that we give him all 10s. Really? First of all, he should have given us his undivided attention when we made an appointment to pick up our new car (his choice of day and time - not ours), had the paperwork ready (and correct would have been nice) and appoligozied for the extended wait we incurred - not even offered a bottle of water or a snack (there for 3+ hours) and to top it off he gave me an Audi bag that was supposed to be filled with Audi stuff to celebrate my purchase. It was empty becaue the sutff was locked up and so he told me to come back another day and he would give them to me. Really? Now 2 months into my lease I get a letter from Audi North saying I don't qualify for financiing. I have called and left messages for 4 days - no return calls. Really? Never again will I buy or lease a car from this place. Worst I haveexpereinced in 20 years of buying cars. Probably will go back to Mercedes where they know how to deliver good cars AND good customer service.

Cbmorton01

Mar 22, 2014

Jon was a pleasure to work with, was extremely friendly and polite, and made me feel at ease through the entire process. I'll definitely refer friends and family to the dealership and Jon specifically.

KylerB

Mar 20, 2014

Jon was amazing during my car buying experience. In the past I've always dealt with rude/intimidating salesman. Jon was very professional and one of the nicest salesman I've ever met. After a few minutes of talking with him, I felt like I'd known him for years. Any time I had a question, he was always quick to respond with utmost professionalism, Jon goes well beyond what I initially expected in car buying experience which ultimately resulted in owning the car of my dreams.

dmoormann

Mar 18, 2014

I bought my first Audi from this dealer. I have owned every other German car. My sales contact Steve Blaylock was very knowledgeable, friendly and patient. I didn't know what i was looking for when i arrived and test drove 3 different models. We came to a fair price for both parties in less than 5 minutes. This visit was one of the easiest and best experiences i have had. Go see Steve for your next car. You won't regret it.

thedatanator

Mar 14, 2014

I can't say enough about these folks at Audi North Atlanta... Having been a BMW family for 15 years, my wife and I decided it was time for a change. Paula, Michael & Nick worked with us to ensure my wife had the exact car of her dreams - in this case, a '14 Audi S5 convertible we bought right off the showroom floor! This dream team worked through some wonkiness with our trade-in and ensured the process was seamless, easy, and - most of all - human. The interpersonal element of our experience at this Audi store is amazing. Not once did we feel as if we were a number or another 'mark' walking through the door. These folks didn't know us from the next person in the showroom, but we were treated as if we were long-time customers. I have concluded this establishment has ethics, has a very positive internal culture, and a customer-first approach. They've earned future business from us as well as referrals.

awporten

Mar 10, 2014

I came to Audi North Atlanta after several sub-par shopping experiences at Jim Ellis. I submitted an online inquiry on a car that wasn't even on their lot yet, and Nikki responded promptly. Not only did she provide me information on the vehicle I inquired about, she asked me about color preferences, features, specs, etc. to start looking for other options - all in the first correspondence. I knew she was going to earn my business. She was prepared, more than any other sales person I've worked with, to find me the car I wanted. The used A4 landed on the lot Friday afternoon - I was in Friday night to test drive - it was completely detailed, ready for scrutiny. I had been shopping for 6 weeks. Their price, before negotiating, was, no lie, the cheapest and most competitive I had seen within 500 miles of Atlanta. It was to be certified - I watched Nikki pull the car up to the service department garage so it'd be the first one in Saturday morning. I drove it off the lot, CPO'd and everything, at 1:30pm Saturday. Chris in financing matched my pre-approved APR, and was a great addition to my experience. After the lackluster time (wasted) shopping at Jim Ellis, my experience with Nikki, and Audi North Atlanta, was exactly what I expect from Audi. I will be doing all services here, and will recommend this dealership without hesitation.

DanHouse

Mar 6, 2014

Just wanted to say "thanks" to both Nicole Sears and Kay Khim for their truly exceptional service during my recent visit to Audi North Atlanta. I have been working with Nicole, when it comes to service visits for our Q5. On this visit, Nicole introduced me to Kay. Safe to say, I received the same outstanding attention and service from Kay that I had previously received from Nicole. They are both fantastic representatives on behalf of Audi North Atlanta, and I truly appreciate their professionalism and attention to detail, everytime I have the opportunity to work with them! Thanks again, Nicole and Kay, for always being there when we need your help with service for our Audi Q5! It is a pleasure to work with you!D. H.Roswell, GA

EricC

Feb 21, 2014

As my first visit to Audi North Atlanta for service I must say it was an excellent experience. The staff was great in their communications with me, the work was performed at a very high level. The loaner car I used while my personal car was being serviced was very clean and presentable. I will definitely take my business to Audi North Atlanta again.

Alecsalzman

Feb 18, 2014

Trey was searching for the right car for me for a couple weeks.. I was becoming impatient, but he never rushed me. He kept telling me he would find the perfect car, and he did. Easiest car buying expierence I have ever delt with. While looking for my a4 I went to 4 other audi dealerships and no one compared to audi north Atlanta. Great expierence and great people. I will continue to be a loyal customer after this purchase! It was a great feeling to be welcomed to the family! I appreciate all the help in locatiting the perfect vehicle!

Johnnymost

Feb 7, 2014

We had a great experience working with Jon and the dealership. He was very professional, knowledgeable and most important to us, he was very patient and continually offered up solutions and different reasons to look at Audi in general and more specific, several of the various models. We will recommend him as opportunities come up.

mswoodward

Feb 3, 2014

These are quality people - Period. Lets be honest, buying a car can be a painful process. I dealt with three people in the purchase of my used Lexus for my daughter and each person shared the same level of "lets keep this simple" and "we do the right thing". Through the process, I learned that I could share what our needs and concerns were with more and more certainty that it was going to be used to make the right decision...not just a a sale. In fact, I didn't feel sold, I felt advised. I can't say I have ever had this type of experience before in buying a new or used automobile. I highly recommend Matt Frier, Sandra Parks and Greg Taylor. Be straightforward with them and you will get the same thing back. If the have what you need, you'll get the right result. If they don't, my guess is that they will tell you.

Jim

Jan 29, 2014

Excellent car buying expereience. The staff was very knowlegeable and courteous in a casual and relaxed way. The inventory of TDIs was limited at the time of purchase but the inventory of all other styles was more than adequate. The buying expereince was very streamlined and because the salesperson, finance representative, and maintenance representative all owned Audi's they were able to provide and share first hand knowledge and information. The vehicle was ready on time and was flawless. Driving the TDI A6 has lived up to all the hype with excellent mileage and performance. The organization has out-grown its current faciliites, but is scheduled to move into a new facility this summer.

kmcallahan2

Jan 23, 2014

It is always a pleasure working with Roy in Audi North Atlanta.He is very personable, organized, and gives timely updates on status of car maintenance.My husband and I have owned 4 Audis from this dealer and have always been very pleased throughout the purchasing and service experiences.

MichaelForchette

Jan 22, 2014

My wife and I had decided to purchase an S Series A5 that we drove and really liked after working with our Sales Rep, Michael Bates. We were called over by Jon Bush to take care of the paperwork that was required before we went to the Finance Manager. Soon after we introduced ourselves, we became relaxed and comfortable with Jon. He is so friendly with a funny and warm personality. It was like we had known Jon for years. He knew I was interested in the playoff game on TV and he was able to get the paperwork completed and signed quickly while I could keep an eye on the game. It was a real pleasure to work with Jon. Soon after we made our 2 hour drive home, we got a call from Jon to make sure that our trip in our new car went well. He is a true pro and a real credit to the Audi North Atlanta Team.

vhunter

Jan 20, 2014

I must say I was very impressed with the patience our sales person Jong Kim exhibited on our visit to the dealership, especially considering the SUV we chose was not an Audi. His assistance in making sure that all our questions and concerns were met really meant a lot to me. He wasn't just concerned about making a sale but satisfying the customer as well. The process was a little lengthy because of the number of customers buying on a Sunday, but over all I am very satisfied.

Daniel37

Jan 10, 2014

Our first visit to this dealership was at lunch today and Nikki took very good care of us, even though we are only considering the purchase of pre-owned vehicle versus a new one, at this point. It is not unusual for the level of service to drop off immediately once a salesperson finds out that the buyer is shopping the pre-owned vehicle market. In this case, it didn't seem to affect Nikki's service, and we appreciate that!We look forward to working with Nikki and are hopful that she can locate a great deal on a pre-owned car for us.Thanks,Dan & Beth JacobsenMilton, GA

jeddubose

Jan 9, 2014

The best car buying experience I have ever had! Jon was insightful, friendly, and courteous. Very rarely will you find a salesperson that is attentive to your needs and respectful to the buying experience. I felt as if he was a part of my family. After driving five hours to purchase the vehicle, he made me feel comfortable and appreciative that I had driven so far. I highly recommend you seek him out to purchase your car from this dealer.Jed DuBoseKingsland, GA

Debraanne84

Jan 1, 2014

Jon was great to work with and we love our Audi. Jon made the process easy and created a laid back shopping experience while still maintaining professionalism. We appreciate all his help.

leojp01l

Dec 16, 2013

We found a good price on a nice used SUV at Audi North Atlanta. The negotiation and purchase was very easy. Everything was smooth. They treated me and my family with courtesy and friendliness. The car we bought (from out of state) exceeded our expectations. We could not have been happier.

suresight

Dec 9, 2013

Jon knows everything there is to know about the vehicles. Easy, low pressure purchase. Mike Hecht is the world's greatest finance guy. Great experience!

Colondo

Dec 4, 2013

Jon Bush was incredibly accommodating and worked hard to try and get me the best deal the dealership would allow. I always felt as though he was on my side and he was able to answer every question I had. Professional courtesy and kindness are among his top values. Thank you for a great experience and a great car Jon!Brian Hamel

JH1967

Dec 2, 2013

Great experience.. John Bush was super low key and patient and after the sale gave me an enormous amount of time showing me all the features of my new car.. Totally will recommend to friends and family

Eric

Nov 19, 2013

I utilized the internet experience to buy our families used/new Escalade. Nick Watterson was not a pushy typical Salesman. Instead, he was very helpful with our overall experience buying.a wonderful SUV.

swoish1

Nov 11, 2013

Jon Bush and the Audi North Team were a pleasure to work with. Debbie the GM and Don the Finance Representative also did a great job with a no nonsense approach. Jon was very knowledgeable on all features of the Q5 we purchased while representing the Audi brand very well. We will definitely recommend this Audi dealer to friends as the buying experience was very straight forward and we look forward to continuing the experience with future service visits.

Seperry

Nov 10, 2013

I had an incredible experience purchasing a pre-owned Q5 from this group of professionals yesterday!! I worked most closely with John Bush who was AMAZING. What a great "consultant". He was far more than a sales person; highly knowledgable, patient and accommodating. As a single woman, the process can be a bit intimidating but, I felt like I was with family throughout the experience. Everyone was so genuine and clearly had the customers best interests in mind. I met people in the service department, managers and other team members. Although it was very busy, they took the time to make me feel special. I am confident that I received a fair price on my vehicle, and they showed me documentation from VAuto to back up the reason for the price. The trade process was extremely easy using "Trade-in Marketplace". They allotted more for my trade than I had originally anticipated. The car was exactly as it had been described on AutoTrader.com. I literally found the vehicle that I wanted on AutoTrader.com, went to the dealership, test drove the Q5, traded in my vehicle and purchased the next one within 3 hours. Incredible experience.....I would highly recommend this dealership and working with: John Bush, Matt Frier, Michael Hecht and Sandra Parks.

bchgator

Nov 2, 2013

I visited Jim Ellis and Gwinnett Audi before coming to this dealership. I tried to buy a S4 from Gwinnett but had such a poor experience I had to walk out. I was blatantly lied to on multiple points. I even wrote the sales manager with no reply. Jim Ellis was only interested in new car sales. Jon Busch at Audi in Roswell was extremely professional. I visited him based on his persistence without being pushy. He had great product knowledge and provided a great balance of salesmanship with customer service. My overall purchase experience was great. I do not enjoy buying a car but Jon made the experience a good one. I love my S4 and hope to upgrade someday. I would highly recommend giving him a call. He's a good customer-focused salesman.

jbooker589

Nov 2, 2013

Initially, I bought a car from a BMW dealership two weeks ago. I spent an aggravating 8.5 hours at this dealership securing a contract with this company. After 11 days, they called me to tell me that I needed to put cash down on my vehicle and the contract needed to be rewritten. In essence, this dealership lied to me and based on this alone, I had no desire to do business with them.I then called Matt Hamby who is the Service Manager for Audi North Atlanta. He told me that if I decided to take BMW back their car, let him know and come up to Audi and he would direct me where I needed to go for assistance. I decided to take BMW back their car basically after I received their initial phone call. The next morning, I took their car back and told them that I needed to have my car back. All of a sudden, BMW was NOW more than willing to rewrite my contract without money down and a lower car payment to boot. I said, "No, I am done, I will need my car back." Financial came out to speak to me and she was trying to get me to agree to her speaking with the general manager to see if we could do a better deal. What she was not aware of is that the sales manager already told me he spoke to his boss and his boss told him that this was a very good deal already. In my opinion, BMW tried to do a "bait and switch". With my car back, 30 minutes later and the manager clearly unhappy I headed to Audi North Atlanta, furious and even more aggravated. I arrived at the dealership. Matt Hamby introduced me to Nick Watterson in sales. I brought Nick up to speed on my experience with BMW and I told him that my financials needed to be done first before I look at one car; I am not going to have a repeat of my last experience. How Nick handled my car buying experience was absolutely flawless. I told him the characteristics I am looking for in a car, he takes my financials to the financial director Michael Hecht. Nick then picks out a few cars for me to look at. Nick anticipated my requirements and needs extremely well. Nick made my experience fun, easy and it was in no time I quickly forgot what I had just experienced with BMW. Out of the number of dealerships I have ever dealt with, I have never had fun buying a car in my life and this experience was exactly what it ought to have been; these individuals at Audi North Atlanta demonstrated a high sense of ethics, integrity, honesty, treated me with first class service and their first priority was me, not themselves.Before I knew it, Michael Hecht had all of the paperwork figured out. He was tapping his fingers waiting on me to decide on a car. All in all, I was the one holding up the process due to making a decision. As soon as I made the decision, they gave me the financial numbers on the vehicle and I could not refute the numbers, it was an exceptional deal from the beginning. I was back on the road within 2 hours in my new car, paperwork signed, car detailed and home with my son when I needed to be. I highly recommend this dealership and I would definitely do business here again. Overall, I like that Audi stands behind their product unlike other manufacturers. What is expected from these individuals were already high in standards; however, everyone went beyond what was expected of them. A superb business model, not only in customer service, but within all aspects of their business that many other dealerships could learn from. Audi North Atlanta and the individuals themselves demonstrated how business ought to be done.Jennifer Booker

RajeshKella

Oct 29, 2013

Its always a pleasure working with Roy & Craig, Amy took over Becky, but she helped me setup while Roy went out for lunch, so the team really works together and always place customer first. I would definitely recommend audi owners to get their car serviced and experience the excellent customer service and quality workmanship. Thanks guys!

dropthe

Oct 14, 2013

Bait & switch, highly unethical. I utilized the online chat and detailed my requirements. I was then contacted by Jong Kim via email stating that he had two vehicles that fit my requirements and an invitation to come in for a test drive. I live an hour and a half from the dealership and arrived on time for my appointment. In fact, Jong Kim did not have any vehicles that met my requirements and he tried to upsell me into something more expensive. He then brought Dominic Dorn to meet me and I was told they would work with me on price. Again, I was very specific on my requirements including price. The new price was not close to what I asked for and the other vehicle did not have a required option.This dealership wasted my time and was insulting. Check the other Audi dealerships in the Atlanta area. I went to all 4 and had a great experience at each, except for Audi of North Atlanta.

shellydellis

Oct 8, 2013

Jon was extremely patient and positive during the buying process. I felt like Mike Heck, in finance, was very direct and straight forward. The overall experience was a positive one and I would recommend this dealership to my friends and family.

aminhussaini

Oct 3, 2013

Companies in the business of providing Service should take some lessons from Matt Hamby, Service Director at Audi North Atlanta. It is a rare find when one can actually get "service" at the service department of a dealership. Audi North Atlanta in Roswell has the staff that treats customers like valued clients. On my recent visit, I scheduled an appointment for a 65K miles service on an Audi I bought certified from a dealer in Jersey just months before at 55K miles. Once my car was taken in and checked thoroughly, I was informed that I need new brakes and rotors. Concerned with the unexpected expense, I asked whether I should be expecting to change my brakes every 10K miles as I had just bought it certified with fairly new brakes and good life on the rotors. Matt Hamby, the manager, took me into the shop and spent 20 minutes with me and showed me the brake pads and rotors. He also had the technician take out each of my tires so we can look at them individually. Matt was concerned that with the car being certified just months before, that my brakes are already gone. He encouraged me to speak to the Audi dealer that certified the car and see if they will revisit the certification to see if it was done correctly and provide some sort of compensation to offset the $1200 expense of new brakes and rotors. Matt even offered to speak to the dealer in Jersey if they call him. I took Matt's advise and called the dealer and explained the situation. The dealer took my feedback and took a couple of days but thankfully approved the expense and said they will pick up the cost of the new brakes and rotors! I was extremely happy with the outcome and all credit goes to Matt Hamby and the staff at Audi North Atlanta for their guidance on how to handle the situation. Matt did not have to do what he did and certainly didn't have any incentive to do anything, because regardless of the outcome, they were going to get paid anyway, but Matt understands how to service clients and how to retain a customer and win future business.Thank you Matt and Audi North Atlanta!

jperks74

Oct 1, 2013

After my review on DealerRater, the GM of the dealership (Paula) and the Service Manager (Matt) reached out to me. Initially, I wasn't interested in talking. But, they really wanted to make it right. I explained my issues and they admitted that they could have done better. Their primary focus was to rebuild my trust in the dealership. They ended up offering several services that I took them up on. I won't go into detail on what they offered, but I think it was more than fair (maybe even a bit too generous). In the end, Audi North Atlanta took a really bad situation and completely turned it around. I give them a lot of credit. They have rebuilt my trust in the dealership. I would absolutely buy another car from them in the future. For reference, you can read my original review below:---------------------------------------------------------------------We had a very rough experience with Audi North Atlanta (a Nalley dealership) when we bought our car and it only got worse when we took it back for the first service. I would never do business with these guys again.Heres exactly what happened. We were talking to a rep named Stephan about a used 2009 Q7. We decided we wanted to buy the car. I filled out a deposit form with my credit card number and faxed it to him. I didnt hear back for several days. No one returned my calls. I started to get nervous that this guy took my credit card and left the country. So I called the GM of the dealership. I was told that Stephan went out on leave. It was all very strange. I cancelled my credit card just in case.The dealership finally connected me with another sales rep and we were able to do the deal. But, it took several days longer than it should have and they really wasted my time. Nevertheless, its a Nalley dealership so I felt confident that the car would be great and they would stand behind it. I did not take it to a mechanic to have it inspected prior to purchase, which turned out to be a big mistake. The process to get the tag for the car literally took forever. Yes, I know the State of Georgia has recently changed the tag process and thats created a lot of issues. But, I actually bought a Hyundai Genesis right after I bought the Q7 from Audi North Atlanta. I received the tag for the Genesis within 5 weeks. With Audi North Atlanta it took about 3 months to get the plates. Thats right, 3 months. Again, these guys just dont seem to have their stuff together.Then the last straw was when I took the Q7 in for the first service. I had put about 4000 miles on the car, mostly driving around town in good conditions. I expected just a standard oil change service. The service rep told me I need new brake pads, new tires, a new battery and new windshield wipers. The estimate was $2700! I told her I just bought the car there a few months back and this must be a mistake. Immediately, she got the General Sales Manager and the Service Manager to talk to me. We sat down in an office and they told me about how heavy the Q7 is and how it just wears down breaks and tires. That was hard for me to believe. I told them how disappointed I was in the dealership. When you buy a car from a Nalley dealership, youd expect a high level of quality and professionalism. They should stand behind their car. But, they were only willing to give me a modest discount on the services needed. So, I took the Q7 to two independent mechanics to get competitive estimates. Both mechanics told me that I didnt need a new battery or new tires. The break pads needed to be replaced. Both mechanics felt the pads were well worn and should have been replaced prior to the dealership selling the car. I ended up having the brake pads changed by one of the independent mechanics. Their price was $100 less than what the dealership quoted me.Every part of the experience with Audi North Atlanta was bad. If youre looking for an Audi, Id look elsewhere.

Colondo

Aug 4, 2013

Jonathan was exceptional to work with and very accommodating. The entire time he was on my side and presented his management with what I requested and let them give a counter offer. After some back and forth, we reached an amazing price on a great used BMW. The car was detailed and $20 of gas was put in the tank. A great team delivered a great buying experience and a great car. Thanks.

Mark Frisch

Jul 24, 2013

What a freaking nightmare. I bought a used Porsche (highest customer satisfaction rating of all cars) and have had the worst customer service experience at Audi North Atlanta. While I love my car, I would have preferred waiting and buying another one elsewhere. Dealer gave me a fix-it promise on the car and then later tried to back out of it saying that they thought that it would cost $500 or less. After the cost was estimated higher, they said that at most they would go is $1,000 and that they would only do so if it was a 50-50 split of the expense. How do you say, "half - truth"? No. When you call and the receptionist says that the manager is in with clients and then the manager claims that he was on vacation who do you trust? When it comes to fulfilling promises, they drop the ball 100% of the time. They are great for the honeymoon, but if you are looking for a relationship they are the wrong dealer to do business with. With all of their mistakes, delays and mis-truths they didn't see the need to apologize. They all make excuses, but we all know about those (...everyone has one). Maybe someone there will read this feedback and recognize that their customer service fails to meet a luxury standard.

MarkFrisch

Jul 24, 2013

What a freaking nightmare. I bought a used Porsche (highest customer satisfaction rating of all cars) and have had the worst customer service experience at Audi North Atlanta. While I love my car, I would have preferred waiting and buying another one elsewhere.Dealer gave me a fix-it promise on the car and then later tried to back out of it saying that they thought that it would cost $500 or less. After the cost was estimated higher, they said that at most they would go is $1,000 and that they would only do so if it was a 50-50 split of the expense. How do you say, "half - truth"? No.When you call and the receptionist says that the manager is in with clients and then the manager claims that he was on vacation who do you trust? When it comes to fulfilling promises, they drop the ball 100% of the time.They are great for the honeymoon, but if you are looking for a relationship they are the wrong dealer to do business with. With all of their mistakes, delays and mis-truths they didn't see the need to apologize. They all make excuses, but we all know about those (...everyone has one).Maybe someone there will read this feedback and recognize that their customer service fails to meet a luxury standard.

2014 A8L TDI owner

Jul 2, 2013

Greg Savitt was thorough in all steps of the process. Not a small purchase so anything less was not going to work for me. Delivery and condition of vehicle was flawless.....Audi shrink wraps every component except portion of front window and wheels. Also, suspension is supported by 4 styrofoam blocks from Germany. I'm told this is done for ALL Audi's...not just A8's. With 2 passengers and fuel, the vehicle is well over 5000# and is getting well over 42 Mpg on Highway.....far more than EPA estimate. I'm banking on the fact that diesels will be more widely accepted in US when it comes time to sell. So far, I do not see a downside to the TDI....even the cost is offset by fuel savings within 24 or so months. Great combination of luxury and sport. Call Greg if you need to hear more from me directly.

hdtvguy

Jun 22, 2013

So I will honest, I almost did not order my car from this dealership. I had visited them in the past and felt I was not taken seriously or there was a lack of follow up. But this time totally different. I have to say that the sales person you deal with makes or breaks a dealership and this time I had the pleasure of having Martin Poston as my sales person. I am a bit of a procrastinator so it took a few visits and drives to get through the process, but between Martin and Greg they were the perfect tag team. Both Martin and Greg were extremely thorough in covering every aspect of the car. Martin was out of the dealership for a week and was excellent in following up and checking in even when not at the dealership. Greg also was extremely knowledgable and eager to help. As part of my decision process I wanted chat with the service manager, after all you deal with service far more than sales. Well Martin had the service manager, Matt, call me and that is what sealed the deal. First for the service manager to take time from his busy day to call a potential customer vs. just dropping me a few sentence email, as all their competitors did, was impressive. He also spent time talking to me and not just giving me canned answers. Matt convinced me that his approach to to service is what I wanted. He operates like a boutique provider focused on the person to person relationship. There is a reason why there are an over whelming number of positive reviews for those dealership. Their initial offer on the car was not in line with the competition or my expectations, but after a few rounds of negotiations we got where we needed to be and thus a deposit was left to order me a 2014 A6. Not all the sales people at this dealership are as good as Martin or Greg, so if you want top notch sales person, insist on Martin or Greg.

Msvette012

Jun 18, 2013

My husband and I went to several Audi car dealerships (Jim Ellis (both locations) and Audi Gwinnett) before finding Audi North Atlanta. Our salesmans name is Mike Sandborn (the best). We also worked with Matt the manager (Outstanding as well). We negotiated hard. But what impressed me the most was that they actually listened and worked with us to get everything we wanted at a GREAT price - better than any offers that I received from the other dealerships. I respect them as great salesmen but also people who take their customers seriously and don t waste their time. I highly recommend anyone who is looking for a great car to give them a chance...you will not be sorry. Trust me! I am a very hard to please person (or at least that s what I ve been told). I have high regards for their professionalism and personable approach - not just out to make a sale but to make your experience at Audi North Atlanta a great one. I am very pleased with my 2013 Audi Q5. I will definitely return!!! Just like their motto ----they have a customer for life. Thanks Mike and Matt

msvette012

Jun 18, 2013

My husband and I went to several Audi car dealerships (Jim Ellis (both locations) and Audi Gwinnett) before finding Audi North Atlanta. Our salesmans name is Mike Sandborn (the best). We also worked with Matt the manager (Outstanding as well). We negotiated hard. But what impressed me the most was that they actually listened and worked with us to get everything we wanted at a GREAT price - Better than any offers that I received from the other dealerships. I respect them as great salesmen but also people who take their customers seriously and don t waste their time. I highly recommend anyone who is looking for a great car to give them a chance...you will not be sorry. Trust me! I am a very hard to please person (or at least that s what I ve been told). I have high regards for their professionalism and personable approach - not just out to make a sale but to make your experience at Audi North Atlanta a great one. I am very pleased with my 2013 Audi Q5. I will definitely return!!! Just like their motto ----they have a customer for life. Thanks Mike and Matt

Siloguy

Jun 1, 2013

I found my new Audi A3 on cars.com from Audi North Atlanta. I live in Upstate New York and my experience was exceptional. Jong Kim was my salesman and he made the long distance purchase a breeze. Financing was easy with competitive rates and the price of the car was exceptional. It was definitely worth traveling the distance to do business here!

mlc1871

Feb 7, 2013

Hi there, We recently purchased an Audi A6 brand new and loaded ...we've experienced a few frustrating issues in the first week of owning the car. However, Dominic Dorn, the general sales manager has tried to convey a very high level of customer care to try and make our overall experience improved. He has reached out twice now which is very good to see.Michelle C.

wayne09

Feb 6, 2013

Stephan, Greg and Rene could not have been better to work with.. they all did an outstanding job assisting me trading in a car and buying a used VW. My transaction was not on the high end but they treaded me as if I was buying one of the showroom floor models! I will return when I need to buy another car!Wayne Pike

jbian

Jan 24, 2013

Jeremy is fun to work with. A great guy! The car is a blast. Great price. prefessonal costomer serivces. Will definitely refer friends to him.

Dnesmith

Jan 17, 2013

Audi north Atlanta can not be trusted. I Live out of state and saw that the dealership had a car for sale that I was interested in. I contacted the dealership on a Friday and talked to them about setting up a test drive for that Sunday. I confirmed with one of their sales agents that the car was still available. I asked him specifically what was needed to make sure that the car would still be there on Sunday when I was able to come for a test drive and to purchase the vehicle. He told me specifically that a deposit was not required and that if there was any interest on the car he would let me know. At this point I thought that the idea of not needing a deposit to keep a car held sounded crazy, however, I thought this dealership surely are people of their word and can be trusted. Over the next two days I was contacted by Audi North Atlanta 8 times to confirm the test drive on Sunday. This was absurd, why did they feel they needed to call 8 times, however, each time I confirmed that the car was still available and each time I was told that the car was still available. On Sunday I called the dealership again before driving from out of state with my wife and young son. Again they confirmed that the car was still available and that they were looking forward to the scheduled test drive. My wife, son, and I drove to the dealership and started to look at the car. Everything was going good with the inspection when the sales agent went to go get the keys. He came back 10 minutes later and told me that the car had been sold already on FRIDAY MORNING prior to me calling the first time. As can be expected I was furious, I had spoken to them a total of 10 times in the past two days about the car being available. The manager at the time was very apologetic and asked what he could do to resolve the situation. I told him pure and simple find me a similar car In a similar price range. He informed me that he had many contacts at other dealerships and many resources that he could check. He took down my information and he specifically asked me to allow him time to find another car and resolve the situation. He finally told me that he would be checking in with me weekly with how his search was going. After 10 days passed I had not heard from the manager. At this time I decided I would call him and check on what was going on with the search. I was unable to reach him but left a voicemail on his phone asking to return my call. A week later I still had not heard from him so I called back again, same scenario no answer and voicemail on his phone. Two days later a sales associate called me and told me that the manager was looking but had found nothing. I asked to speak with him the manager and was informed that he could not talk to me at this time. Again a period of time passed and I had to call him back. this time I did not even get a return phone call just an email saying we are still looking. I allowed another 2 weeks to pass without contact and called the dealership asking for the manager. FINALLY, he picked up.He informed me that in the past two months he had not only found one other similar car that was not in the same price range. I could immediately tell that he had not been looking and was not planning on it. I spoke with the store general manager and she was able to find 3 cars within 10 minutes. I was able to find 11 in the same time frame. She had no further plan. This dealership can not be trusted and does not adhere to normal business practices. If you are considering buying a vehicle from this dealership STOP and run away.

boband1

Jan 9, 2013

This is a very professional, educated and customer service oriented dealership. Very easy to work and negotiate with. The two people I worked closely with to secure a great luxury used car deal were Joe Williams and Greg Townsend. There was no pressure, they were hugely informative and willing to go more than half-way when negotiating a few minor issues that came up on a third-party pre-purchase inspection of the car I ultimate bought from them. A true executive-class experience. After having worked with them through this purchase, I would have no hesitation what so ever recommending them to my friends and neighbors and hope to purchase my next car (hopefully a new Audi) from them. The best dealership experience I've had in years. BTW, Joe is a great Jazz aficionado, so if you love Jazz and you love cars and want a down to earth, straight-up, classy dealership experience he's your guy.

dfwatlga

Jan 8, 2013

Audi North Atlanta provided a very good sales experience. We worked with Jong, Stephan and Dominic to purchase our Audi A4 CPO. We received a fair price and the sales staff continued to work with us despite our many questions and visits to the dealership.

pjf87

Dec 29, 2012

The experience that I had with this dealership was fantastic. I found the pre-owned vehicle that I was interested in on the website, and stopped by for a test drive. Stephan and Ren were great to work with, and I know that as long as I am living in Atlanta, I will recommend this dealership to anyone that I know who is interested in purchasing an Audi.

khalid.allbban

Dec 27, 2012

The customer service was excellent. I would like to give Michael Sandborn a special thank you for making my car purchase such a great experience. I would definitely recommend friends and family to come Audi North Atlanta and especially Micheal Sandborn he know exactly what kind of care I wanted and made sure I completely satisfied with the car.

Scaliwag

Dec 21, 2012

I came to the dealership to trade my Porsche for a used S4. The car got sold, but they found me an even better car.

josef.bittner

Dec 18, 2012

Like most dealerships this time of year, Audi North Atlanta was very busy. Unlike other dealerships I visited, Audi North Atlanta was responsive and made sure someone was available to help me soon after entering. I found my salespeople, Sandra Parks and Greg Savitt to both be very knowledgable and professional. The negotiation process was straightforward, and without a lot of the dramatics I've experienced at other dealerships. Greg was particularly thorough and great about encouraging me to contact him with any questions or concerns. Overall, I would recommend Greg, Sandra, and Audi North Atlanta.

mlanton

Dec 4, 2012

Went in to test drive an A4 and A6 as I had been eyeing both for several months. Experience was great. Worked with both Rod and Matt. They worked with me to give me a very, very, very good deal on a lease. Absolutely went out of their way to make sure I got what I wanted at a price I could afford. Great experience. Although this dealer is a 45 minute drive and further than other Audi dealers in my city, I'd drive past the others to get to this one.

Twhite6279

Dec 4, 2012

Mike was a very attentative and low pressure guy. Becky is a great service advisor I have used with previous cars. The sales GM AFTER I signed the deal told me about a special pricing program my company had with them. He could have walked away and smiled, but he passed it along. I REALLY appreciated his honesty. I want to buy another one, and probably will.

Audi A8L Fan

Dec 3, 2012

I was considering a few different luxury sedans, but eventually decided the A8 was the right choice. I certainly don't need to cover the amazing vehicle and it's plethora of technology and amenities. It's simply an amazing vehicle.My experience with Audi North Atlanta team was top notch. No pressure over 6 weeks of making up my mind and then laser focus on treating me and my family well during the sale and delivery of the vehicle. Greg Savitt was top-notch and I couldn't ask for a more thorough and knowledgeable salesperson who was patient as he walked me through the features on my car.Paperwork and delivery in just over 2 hours. Thank you for respecting my time!I am looking forward to continuing to grow my relationship with this dealer.

Jassy7797

Dec 1, 2012

Stefan made my buying experience very enjoyable. He was very professional, courteous and most importantly not aggressive. I will definitely recommend Nalley and Stafan to anyone that are looking for a great quality car and buying experience.Thank you so much.......

DavidByerly

Nov 30, 2012

Steve was a very knowledgeable and informative. He answered all of my questions thoroughly and was extremely professional during the entire transaction. He was straight-forward in our dealings, and I would definitely recommend him to anyone looking for a new or used vehicle.

Kimbermcd

Nov 29, 2012

Audi North Atlanta is an outstanding dealership. We just took delivery of our 5th car from them and are extremely pleased. Each and every transaction was handled by Greg Savitt. He is an extraordinary salesperson, extremely knowledgeable about the Audi product and supportive after delivery as well. Thank you guys for all that you do!

EddieCrittendon

Nov 29, 2012

I found a 2013 CPO Audi allroad on the dealer's website...from the 1st time I called, Jong Kim was outstanding...very helpful, answered all my questions, very quick/prompt to return calls and emails, worked very hard to make me comfortable that I was getting the best deal possible. I drove 2.5 hrs to purchase the car. Jong was again awesome in person at the dealership. He and the CPO sales manager Greg did all they could to help me get the best deal and be satisfied. I appreciate all of their hard work and would ABSOLUTELY recommend Audi North Atlanta to anyone in the market for a new Audi. I will definitely look their way when I am in the market for another Audi.

Kimberly Anuszkiewicz

Nov 29, 2012

Audi North Atlanta is an outstanding dealership. We just took delivery of our 5th car from them and are extremely pleased. Each and every transaction was handled by Greg Savitt. He is an extraordinary salesperson, extremely knowledgeable about the Audi product and supportive after delivery as well. Thank you guys for all that you do!

bnieh

Nov 26, 2012

Steve Blalock and Matt Frier provided excellent instruction on the many technical aspects of using the Audi Q 5 features to their fullest potential. They demonstrated first hand just how smart and customized this car can be and how it can revolutionize the driving experience! They were courteous, patient, detailed, and gave excellent customer service. We look forward to working with this dealership in the future. The negotiating of price was sensible and backed by current online information from various sources. The trade-in process was also explained concisely. I am looking forward to enjoying my new car and happy with my choice. Thank you so much.

rzane

Nov 13, 2012

I came to check out used cars just for information gathering. Michael Sanborn went out of his way to accomodate me with multiple options. He spent alot of time with me and did not rush me. When I had a chance to review the pricing it was a wonderful deal. His customer service was unbelievable. He brought the paper work to me and made my experience outstanding. I have walked out of other dealerrships without getting in a car due to the rudeness of the employees. In general I despise going to a car dealership but this was truly a wonderful experience and I would recommend anyone to this dealer and especially Michael

david.prescott

Nov 10, 2012

Thanks Jong for keeping us entertained for so long while we were waiting for our paperwork to go through! I found this car on the internet, while searching through Nalley Honda's cars, which is owned by the same dealership group. I sent an email to Jong who replied right away and I was able to test drive the car that I ended up buying within 10 minutes of walking on the lot. The only reason I gave the overall experience a 4 was because the loan I was asking for wasn't very much and could have been processed quicker by the Finance Manager. I highly recommend Jong if buying a car at Audi of North Atlanta.

sxr4686

Nov 2, 2012

Great dealership great people ! I was plesantly suprised with how quick the process was.Stephan and his team makes you feel right at home thanks .

waynecree

Oct 31, 2012

I was looking at an Audi locally (Birmingham, Alabama). Before moving forward with the deal I checked the WEB where Audi North Atlanta (ANA) had the same model car with additional options. I contacted ANA and spoke with Joe Williams. I let Joe know about the Audi I was interested in and the car I wanted to trade. Joe worked with me over the phone (we were about 150 miles between us) and within an hour or so and a couple calls it was worth my while to make the drive to Roswell Ga.When I arrived Joe and the team were ready for me and the rest is history. I made my purchase acquired a few new friends and will be back in the not to distant future to purchase a Q5 2T. We have a 2010 Q5 3.2 that we really enjoy where it will be off to a new owner in the future.ANA was not high pressure and worked with you not on you. If Joe didn't know the answer to a question he got it or someone to answer it.

MattJohnson423

Oct 29, 2012

Working with Stephan was a real treat, I highly recommend you using this dealership for all Audi needs. Also, the service dept is fantastic to work with as well. Overall, I'm happy with my experience.

pmilyo

Oct 12, 2012

Stephan went out of his way to make the entire purchase process very painless. He did extra leg work on the backend knowing the makes, models, and price range I was interested in checking out - which in turn saved me time at the dealership and got me out of there only a few hours later in a new vehicle. I'd definitely recommend working with Stephan and I'll be back to Audi North Atlanta to see him for my next vehicle.

cmangold

Oct 4, 2012

This review is very late in coming and to Matt Frier I owe an apology for that. He is honest, straightforward, responsive and goes 'the extra mile' to make the customer feel confident in making a purchase long distance of a rare and expensive automobile-sight unseen. I purchased a limited production 2008 Audi RS4 over the phone--sight unseen-- from Matt within 36 hours of when the car was first listed on Autotrader without photos in April 2012. I believe it was posted on a Friday and the deal was finalized on Saturday after Matt took extensive photos of the car, provided service history, and responded to all my incessant questions about the car. He was a fair negotiator, and we came to a deal in one quick phone call.Once the car was delivered by enclosed transport, it was everything Matt said it would be and more. Having purchased many unique cars 'sight unseen', you put your trust in the seller, whether it is a dealership or a private seller. My experience with Matt, from intial contact through handling of transport exceeded my expectations. He is a credit to the dealership and I heartily recommend him, especially to anyone, like me, who may be purchasing a new or previously owned car 'long distance'. Many Thanks again Matt for a smooth and 'pain free' purchase. I love the car. Chris Bethesda, MD.

BP135

Sep 30, 2012

Joe recently helped me in the purchase of a new audi A7. He did an excellent job of helping us through the purchase process and financing the vehicle. We felt very comfortable dealing with Joe and he made the entire process enjoyable.

trubski

Sep 11, 2012

After finding my car on the internet at Audi North Atlanta, I contacted the dealership and arranged everything over the phone before making the long drive with my trade-in from South Florida to Atlanta. I spoke to Joe Williams and Greg Townsend numerous times on the phone and they patiently answered a million questions for me about the car and the process.After a 10 hour drive I was greeted by Joe Williams in front of the dealership with a handshake and a smile. Joe took the time to go over the car, which was exactly as described. Mike from finance, also a very cool dude, worked the numbers and there were no surprisesThe price was excellent, the experience was great! Thanks for making this complicated long distance transaction as smooth as it can be!

jro66

Sep 10, 2012

I went to this dealership with a car in mind that I saw on the internet. I was greeted by Greg Townsend, Sales Manager. He was very personable and truly cared about putting me in the right car based on what I was looking for. He took a signigicant number off the top of the price without me even asking for it - no haggling. He was so hands on for a manager. He made it my best car buying experience thus far. Joe Williams, sales was professional as well. Michael Hect, finance director, worked on getting me the best finance rate possible.I definitely recommend this dealer.

surjitgoraya

Sep 10, 2012

Very friendly staff, very helpful, Joe Williams is a great sales person to work with, he is very honest. I will recommend all my friends to go to North Atlanta Audi.

micdds

Sep 3, 2012

What a great new car purchasing expierence! Audi of North Atlanta wants to be the best & you can tell! The dealership is super. Their inventory was impressive. My sales guy was Greg Savitt - he was fantastic. He knows more about all the Audi models than anyone else I came in contact with. He is energetic and loves what he does. He is a great sales person too! No pressure, honest talk and advice, even when it came to price negotiation - it seemed like he knew what I was thinking, and let me know what great pricing offer the dealership would agree to. He helped me receive my A-7, and spent over an hour showing me all about it & how to set up my cellphone & how to operate all the great Audi technology on board. Greg called 1 month after I took delivery to see how the car was doing & to answer any questions I had. I have received e-mails and voice mails reminding me of my first service - which went great. I've just never had such a pleasant car buying expierence and highly recommend Audi of North Atlanta - especially Greg Savitt.

charlesrogers

Aug 31, 2012

Matt Frier was a pleasure to work with, which really made both my wife and me not only comfortable with our purchase, but very happy that we made the right choice. Matt's technical knowledge (degree in automotive engineering) was a real plus even for someone like myself who is certainly not a gear head, and his enthusiasm for the vehicles he sells is contagious. We came to Audi North Atlanta to test drive a couple of cars that I had seen on the internet, already armed with knowledge of Audi's reliability and quality as well as information about the specific vehicles in question. However, we were not prepared to encounter a dealer who treated us not as a commodity or even a customer, but as a client. I really appreciated the no-hassle sales process, and believe (based on internet research, of course) that our deal was not only fair, but quite a bargain for the car we purchased. Matt acknowledged as much, did what he could to make the deal even better by qualifying the vehicle as CPO even thought it had not been listed as such initially, and did not try and steer us toward the more expensive of the vehicles we drove. He instead focused on the one that made most sense for us, based on our discussion with him. That shows that he was actually listening, which sadly is not always what one experiences at a car dealer. His attention to detail and his follow up in the days after we signed the papers was also very appreciated. His manner is very courteous, he has been nothing but professional. My wife and I would highly recommend him to anyone interested in an Audi.

neverfollow-rs4

Aug 31, 2012

I emailed Matt Frier at Audi of North Atlanta several months back inquiring about 2013 S4. Last week I decided to stop by and see what they had. I asked for Matt as I spoke to him before but its been few months back and the reason why is because he knew about cars and didn't do typical sales pitch and trying to sell me the car. When I spoke to Matt about what I wanted to get he understood and never tried to push me into any car. I looked at used and new S4. I spent almost 9 hours at the dealer and ended up going with a new car. Even though the finance people could learn few things so they can answer questions that customers have instead of just saying those are the numbers and not being able to explain it. At the end Matt (who is not the finance person) managed to explain the numbers. . Matt knows about Audis and it was easy to talk to him from one Audi enthusiast to another. I ended up buying the car and I would buy another Audi from Matt any time!

MopedMotion

Aug 28, 2012

Joe Williams was one of the best sales people I've dealt with on any large purchase. Being in sales myself, I am easily turned-off with bad tactics, and poor service. This is not the case with Joe. He was very attentive, professional, listened to my needs and expectations, and literally had all of the right answers. After viewing all of the Audi's available on the internet - eBay, Craigslist, Autotrader...etc.. I kept coming back to the one on Audi North Atlanta's page. It had the best stats and options, lowest price, CPO'd, and it was fortunately, closest to my home (1.5 hours) away. I took a visit to just have a look and was immediately sold on the condition of the vehicle. It was literally a 9.9 of 10. After a quick test drive, I wasn't going to let this one slip by. Joe worked with me on the vehicle I drove up in, and was able to close the deal within an hour or so. Pretty amazing, I must say. The service I received at this dealership was top-notch. Joe, Greg, and Rene make a great team and are well experienced to make the car buying process as seamless as possible. No need to fear making a purchase at the dealer.Kudos to the excellent staff at Nalley Audi.

dedrick_duckett

Aug 27, 2012

Joe provided us with a relaxed experience during our trip to Audi North Atlanta. He was knowledgeable and more than willing to work with us to find the exact model to suit or needs. Since then, we have been back a couple of times, and each time the entire staff there has exceeded our expectations of professionalism!

ksentelik

Aug 27, 2012

My husband and I do not like car shopping, but Mr. Joe Williams made it easy and fun! He was knowledgeable about the car we were interested in, stood by his word when we agreed to purchase the vehicle, and was an extremely nice man. Rene Hesse handled the paperwork for us. He was also very knowledgeable. He took his time explaining the different carefree car protection plans to my husband and myself. I would shop at this dealership again based on Joe and Rene's excellent care!Thanks

jengaskins5

Aug 25, 2012

I purchased a Volovo for my 16 year old daughter. Steve Blalock at Audi North Atlanta made us feel welcomed and comfortable from the moment we walked into the dealership. He was fantastic and spent a lot of time with us and we did not feel pressured in the least. We really felt that he had our best interest in mind and made sure that I knew that I was getting a very safe car for my daughter! He is the best!!!!!Thanks Steve and Audi North Atlanta!!!!Jen Gaskins

bstrock

Aug 24, 2012

From the first email I submitted, to the delivery of our car, Matt Frier was extremely knowledgeable, courteous, and very professional. Our communication ranged from email, texting, and telephone. After agreeing on the car and price, my husband and I flew to Atlanta. Matt met us at the airport and assisted us in some necessary banking in Atlanta. After seeing our beautiful new Audi tt Roadster in person, we entered the Audi North Atlanta Dealership to sign papers in order to take possession of our car. Rene in the Finance Department was professional and very helpful. We were certainly excited about our new car, bur we were also very impressed with the solid information and professionalism we received from Matt Frier. He certainly made our trip to Audi North Atlanta worthwhile! Everyone we met at the dealership, was friendly and courteous. The drive back to Illinois was a great trip in our new roadster, and we would certainly recommend Matt Frier and Audi North Atlanta as a great place to buy a car!John and Barb Janes

jjbernhardt

Aug 24, 2012

MAtt was very informed on the Audi line of vehicles and worked with me on my trade-in and offered a fair price on the car I purchased. When the second set of keys were no where to be found he quickly order another set and had them to me in a couple of days. Matt is a very good sales person and a asset to Audi and Audi NOrth Atlanta

Tamioliver

Aug 24, 2012

I felt very comfortable at the dealership. I needed to make a trade and a purchase. I felt like the men I dealt with were trying to help me get a great deal and make me happy. I left the dealership with a 2012 A4 with 8500 miles, almost full warranty, Audi care, and a very big smile on my face! I waited a day to comment to make sure I still felt the same. It was a great experience and I will highly recommend this dealership to anyone in need of a car.

aakbarov

Aug 23, 2012

They had a car that I liked and found over the internet. Joe Williams responded to my call first and he was nice, professional and friendly. He couldn't be there the day I made an appointment, so he referred me to Sandra Parks and followed with a phone call to congratulate me with a new car after we signed a deal, which was nice considering he didn't get much out of it. Newer bought a car before from a female salesperson (I'm not a sexist it just happened that all of them were males) and I was quite impressed by Sandra's professionalism, and knowledge of the product. John - sales manager and Rene - business manager were quite professional and efficient as well. To make the story short I traded my BMW X5 and bought A7 and I had to drive for 3 hours to Roswell since I'm from South Carolina, but it was well worth it. Overall I had a good experience at this dealership, bargaining process wasn't difficult and I got a deal pretty close to what I was expecting. Would recommend this dealership without any hesitation, I wish I could service my car there, but it's a little bit far.

jdzerve

Aug 22, 2012

I had a great experience buying a new car through the Audi team. Greg was super helpful, knowledgeable and made my overall buying experience a breeze. I would definitely recommend this dealership to anyone and I love my new car!

3boysdad

Aug 21, 2012

I spent a great deal of time researching and driving cars before trading in my BMW for an Audi A7. I shopped several other Audi dealers once I decided on the A7. Paula McCannon and her management team were very focused on my happiness and went the extra mile. I hate buying cars, but they made this trade as good as it could be. If you are shopping, go meet these folks.

carbuyer

Aug 21, 2012

This was my first experience with an Audi dealership and it is every thing you would expect from a luxury car dealer. The staff are exceptionally courteous, very customer focused and knowledgeable. I've had my CPO A5 for a couple months now and I still get a thrill every time I get in the car! It was delivered in spotless condition and is still perfect. It is trimmed out with every conceivable luxury I could want and need. I love the bluetooth functionality for my phone, the nav system and the cd player that also functions as a dvd player. This car is a dream! If visiting, I would highly recommend my sales guy, Gregg Savitt. Very informative and the furthest thing from a "used car salesperson" you could find - not pushy and was confident enough to happily let me go test drive BMW's and Jag's. He knew everything about the car and it's functions and is by far the very best person I have dealt with when buying a car. Oh, and I got a GREAT deal on my car! The dealership could have stood to have a larger selection of CPO cars.

jbcars

Aug 20, 2012

My experience with John Bisceglie has been exceptional. I would purchase all of my new cars from Audi North Atlanta.

jonathan

Aug 20, 2012

i am very pleased with the service today frmo greg hampton and becky in sevice. they went out of their way to help me.

shaunaneil

Aug 20, 2012

This was my first experience with an Audi dealership and it is every thing you would expect from a luxury car dealer. The staff are exceptionally courteous, very customer focused and knowledgeable.I've had my CPO A5 for a couple months now and I still get a thrill every time I get in the car! It was delivered in spotless condition and is still perfect. It is trimmed out with every conceivable luxury I could want and need. I love the bluetooth functionality for my phone, the nav system and the cd player that also functions as a dvd player. This car is a dream!If visiting, I would highly recommend my sales guy, Gregg Savitt. Very informative and the furthest thing from a "used car salesperson" you could find - not pushy and was confident enough to happily let me go test drive BMW's and Jag's. He knew everything about the car and it's functions and is by far the very best person I have dealt with when buying a car. Oh, and I got a GREAT deal on my car!The dealership could have stood to have a larger selection of CPO cars.

tcjay1514

Aug 20, 2012

I stopped by to look at an A3 and met Joseph Williams after having communicated by email with Matt Frier. Joseph was excellent: relaxed, friendly, pleasant, and straight-forward. I told him what I was interested, and he got me a key. He had a customer at the time, so he simply told me to take the car for a drive to see how I liked it. It was that simple.Our negotiations were easy, friendly, and handled with great care and professionalism. There were none of the games some dealers play. Everything was was open and honest throughout the process.My wife should be ready for a new car in about a year. We will be certain to talk to Joseph again.

Bugman

Aug 19, 2012

I didn't buy a car,yet,but I plan too. This was a good time doing a job I usually hate. Greg Hampton at Audi North Atlanta makes it fun.

JCSmith

Aug 19, 2012

We were by Audi North Atlanta while visiting Atlanta. We worked with Greg Hampton,nice experence.

JDzerve

Aug 19, 2012

We are considering a Q5.We were shocked how the car drove,it was amazing. We never really thought about Audi ownership,and now it is leading the board. We just happen to stop by ,Sunday, and to our surprise they were open. Greg Hampton was the Salesperson that demonstrated the Q5 very knowledgeable. He also informed us of a special discount program,that we didn't know about. We will be back to Audi North Atlanta.

Patrick Deaver

Aug 19, 2012

Many people believe buying a preowned car from a franchise dealer is more expensive, but this is not the case with Audi North Atlanta. I purchased my vehicle from them at a price I could not obtain from either a private individual or independent used car dealer.I've worked both in and around the dealer environment for nearly 20 years, and Audi North Atlanta is one of the classiest, most professional dealers I've encountered. Joe Williams went above and beyond the "normal" call of duty to insure that my experience went smoothly. Having flown in from out of state, Joe graciously provided local, personal transportation to the dealership once I arrived.The sales manager, Greg Townsend, made it a point to come over, introduce himself, and thank me for my business. While this is not a unique event, it is extremely rare. I appreciated that he took the time to personally come over and visit with me. Once on the road to return home, I texted Joe to inquire about adjusting a specific feature. Both Joe and Matt Frier went to great lengths to get me the answers I needed and promptly responded, again demonstrating their commitment to excellence.In short, I would most definitely recommend Audi North Atlanta. They exceeded my expectations.

stefsims

Aug 19, 2012

Clive was THE BEST auto salesmen I have dealt with. He is the most knowledgable salesperson I've seen. When we are ready to purchase an Audi from a dealer, there is no doubt that we will go to this dealership and work with Clive.

Sports Car Enthusiast

Aug 18, 2012

Greg Hampton madee the experince awesome. I would recommend him to my friends.

jcap.

Aug 17, 2012

Greg Hampton and Dominic Dornwere courteous,professional,efficient,and communicative throughout the entire new vehicle process. I would strongly recommend Audi North Atlanta to anyone looking for a new or used vehicle.

Luis1967

Aug 17, 2012

I just ordered a 2013 Q7 from Audi North Atlanta and Greg Hampton. It was a wonderful process from start to finish. I cannot wait until it gets here.

Real Ralph

Aug 17, 2012

I am ordering my third Audi,from Audi North Atlanta and Greg Hampton. I drove by another Audi Dealership to do so. I have found that the staff in Roswell is far easier to work with than their local competitor.

gilanita

Aug 16, 2012

Steve Blalock is one of a kind. Steve is honest and extremely helpful in every aspect of the online car buying experience. Way to go Steve! You Rock! Steve has made friends in Oklahoma! Boomer Sooner!

lkerry45

Aug 16, 2012

I chose Audi North Atlanta to purchase my first new Audi A4. Steve Blalock was the sales person who helped me to do this. He greeted me and helped me find the perfect A4 for me. He was very thorough and went through all of the options available on the car and how to use them. He gave me a great price and I couldn't be happier with my new car! Great dealership, amazing service and amazing sales person!

ItGuy

Aug 15, 2012

I stopped in Audi North Atlanta and was surprised to be treated like a friend,by a man that didn't know me from Adam. I didn't give them the order,as of now,but plan too in the next few days. All of my questions were anwsered,even the ones that most salespeople don't like too. The people there are very knowledgable. Greg Hampton is a really nice guy and a joy too work with.

alischroeder3

Aug 15, 2012

Our experience at Audi North Atlanta was great! Joe was very friendly and answered all of our questions. He worked with us to get a great deal and was helpful throughout the whole process.

bhamby3

Aug 15, 2012

I bought a used Audi A4 for Nalley Audi, one of the selling points being that Nalley does a 200 point inspection on every used car they sell before selling the car. Day 2 of having the car the sway bar busted and had to be fixed, the dealer covered this. When I took the car in for it's first oil change they magically discovered that the UCA bushings, an engine motor mount, and the brakes were all failing. A total of over $2000 worth of work. UCA bushings and a motor mount do not fail instantly they fail over time. In addition brakes wear down over time, which I understand but the dealer is telling me they have to be replaced within 5000 miles all of a sudden. Now the dealer is unwilling to cover the cost of the repairs. I will never buy a used car from this or any other Nalley dealership.***EDIT***Since this review Nalley Audi has gone above and beyond to make my experience as good as they possibly could. I appreciate the response from both their management team and the work of the service center. It would be nice f all car dealerships were run with this level of customer service. Special thanks to Paula, Matt, and Joey for getting this issue resolved appropriately and quickly.

jalbers

Aug 15, 2012

Steve Blalock was an outstanding salesman did an amazing job. I was also very impressed with Matt Hamby. I highly recommend this dealership for honesty, service and a great experience.

jcap

Aug 15, 2012

Greg Hampton and Dominic Dorn were courteous, professional, efficient, and communicative throughout the entire new vehicle purchasing process. I would strongly recommend Audi North Atlanta to anyone looking for a new or used Audi vehicle!

Boddieman

Aug 14, 2012

We bought a used car from Greg Hampton at Audi North Atlanta. He was fair and didn't waste any time. He made me feel right at home.

MPatel

Aug 14, 2012

We came to Audi North Atlanta to purchase an Audi A6. We live in Dalton and Chattanoga was closer,but Jong Kim was so good to provide information,we drove to Roswell. Greg Hampton was the Audi Salesman that handled the process of selling the car. Rene Hess helped work out terms of financing. Overall Good Experience.

jPhillips

Aug 13, 2012

We had been car shopping for a couple of weeks,repeating the canned experience,over and over again. We happed to stop by Audi North Atlanta and met Greg Hampton,wow what a completley different experience. Greg has made this alot of fun. We are ordering an A7.

Rawlecox

Aug 13, 2012

My experience with Joe Williams and The General Manager Paula at Audi N. Atlanta was a pleasant . I came by to solve a issue with my 2003 A4 but ended up trading it for a later model, becuse Joe William was genuine in is profession, and he earned my respect as a great salesman. I will certainly recommend him and North Atlanta Audi to my friends.

Thanks,Greg Hampton

Aug 11, 2012

We had been looking for an Audi A3, online. Audi North Atlanta had the right car, and Greg Hampton and John Kim got us the right price. We love our car and the experience was first rate.

jonchendo

Aug 11, 2012

I had a wonderful experience at this dealership. I submitted an internet request early Saturday morning and received a call from Chelsea within an hour after the dealership opened. When I got there, I was initially met by Chelsea who then turned me over to Joe Williams who educated me about the Q5 and then let us take the vehicle out for a test drive on our own. When we returned, he answered all our questions patiently without trying to pressure us into buying. When I told him what other vehicles we were considering, he did not disparage other manufacturers, instead he took the approach of emphasizing the strengths of the Q5. He was also upfront about the cost of the vehicle and respected me as a consumer who had done his research prior to walking into the dealership. When we came back to pick up the vehicle with my parents, he went through the vehicle with them in detail and took them out for a test drive as well. Never once did he give the impression that he felt like we were wasting his time by asking him to introduce the vehicle to them. The vehicle was prepared beautifully and even waxed.I highly recommend Joe Williams and the rest of the staff at Audi of North Atlanta (aka Nalley Audi). While Joe praised Audi's, he was not snobbish about it. He was very courteous, patient, knowledgeable, and never pushy. We left the dealership feeling truly appreciated for giving them our business rather than "lucky" for being an Audi owner.

In love with my A4

Aug 10, 2012

I just purchased an Audi A4,it is my first new car. Greg Hampton was wonderful to work with. He took time explaining the car and how a lease actually makes sense.The other employees at Audi North Atlanta were also very nice. I will be back!

lgeibel

Aug 10, 2012

I worked with Greg Hampton at the Alpharetta Audi dealer to purchase my Audi A4. I had gone to multiple dealers to check out cars and prices and needed to make a quick decision. Greg made me feel comfortable and helped me to make a easy decision to purchase the car for the price point I was looking to buy. I would recommend Greg and the Audi dealer all day long.

Mountain man

Aug 10, 2012

Great experience with Greg Hampton at Audi North Atlanta. Easy sale, great service. Many thanks. D F L

cseay

Aug 9, 2012

I am pleased to recommend not only Audi, but especially the Audi North Atlanta dealership. It was a really incredible and comfortable experience for a man from my generation to shop and purchase a car "online". Chelsae really pointed me in the right direction when she hooked me up with Joe Williams. I have bought 30+ cars, both new and used in my lifetime and Joe was far and away the best salesman I have ever dealt with. He was always "in my corner". He even called me once on his off day and another time while he was on vacation to keep me up to date on the purchase of my car!Please tell Joe "thanks and Roll Tide!"

debavery

Aug 9, 2012

I was in the market looking for a used car and came to Audi North Atlanta to look at an A6. The first person to greet me was Steve. I hadn't had purchased a (new to me) car in a number of years and Steve was helpful and enthusiastic about me find THE car for me. I tried many even others like a Lexus and BMW. Off and on for two weeks and at the end I found THE car. I love it!!! But best of all Steve was knowledgeable, easy to work with and made the process enjoyable!!! Thanks Steve.

Panch

Aug 7, 2012

The first day that I visited the dealer on Saturday, no one was even available to speak/ help me and I looked around for about an hour. The second time, Joe Williams was great and his service was exceptional. I would say to the dealership that if you cannot help customers on certain days then don't be open. I wasted an hour of my time.

Kevincun

Aug 6, 2012

The reason I gave the review i did was for the excellent customer service and over all product knowledge. Joe Williams was my sales person. He was very friendly and had great in depth product knowledge. I have bought and owned 17 cars in my lifetime and I have to say this was the easiest and quickest purchase I have ever made.

kmgay01

Aug 6, 2012

We had a very positive experiece buying our pre-owned Q5. Joe was friendly, helpful, knowledgeable and not pushy! We weren't there for endless hours making the purchase like we have been at other dealerships in the past. Highly recommend! Extremely pleased with our purchase so far (4 days). Thanks, Joe!!

pawel.turel

Aug 4, 2012

Very friendly and helpful dealer. They gave me all needed information and took my contact details to let me know if they have a car which I am looking for.

scott.rassi

Aug 3, 2012

Audi north Atlanta and Joe Williams were great to deal with! It was all about the customer and they were more than helpful. I would highly recommend Joe and this dealer.

CaliCarGuy

Aug 1, 2012

My experience with Audi North Atlanta was great. Matt Frier did an incredible job from start to finish. He really went above and beyond to make the purchase of my new Audi as easy and painless as possible, especially since I live in California. He always kept me updated of where things were at on their end. In addition, he was patient in working with me, for being out of state slowed things down a bit on my end. I highly recommend not only Audi North Atlanta but also Matt Frier. Even if you are from out of state, Audi North Atlanta is able to execute flawlessly.

ejsherm0813

Jul 26, 2012

Matt was referred to us by my wife's hairdresser, who he recently helped purchase a BMW. We first wanted to look at used BMW 3 series and Matt arranged to have one driven over from Nalley's BMW dealership in Decatur. After test driving it I felt it was a bit too small inside for my taste so Matt started telling us about the Audi A4 and how it was slightly larger than the 3 series. He didn't have any used ones on the lot that day, but within 2 or 3 days he called us to tell us he just took in a 2009 as a trade in. They had not even had a chance to certify it or detail it yet but he was so impressed by the condition of the car that he called us immediately, knowing we would love it. The car had one owner and was very well cared for. The next day we went over to drive it and had no doubt it was the car for us. After it got inspected they gave us the price and thought it was very fair for it's excellent condition.Before this experience we had never considered buying an Audi and didn't know much about them. Now we may be Audi owners for life. It's a great car, a great dealer, and Matt's knowledge and laid back demeanor helped make this the most comfortable car buying experience we've had to date.

drjimphd

Jul 25, 2012

I purchased a Range Rover from the dealership and found roof panel damage after returning to my home. I reported the damage and provided an estimate for the repair to the sales manager, Dominic Dorn, and he paid for the repair promptly after I sent him the invoice.

robfarmer

Jul 23, 2012

Matt Frier at Audi North Atlanta was great to work with. I just picked up my 2013 S5 Cabriolet and couldn't be happier. I received excellent service from start to finish.

karundude

Jul 10, 2012

I recommend this dealer. The sales person Dwayne was friendly and he spent time to show the car and explain it's features. He actually drove and shown me the car's safety features. The overall experience was great.

abonner3

Jul 5, 2012

I inquired about a vehicle via email and received a phone call within minutes! Matt Frier was so helpful and was willing to help me in any way to get the car that I wanted.

tracy

Jul 1, 2012

Matt Frier is a very nice salesman.customer service is excellent. they have very good financial service..i will come back next time when i need to tray my car.

yeskov

Jun 30, 2012

I ordered a 2013 Allroad from Audi North Atlanta. The sales person I worked with, Matt Frier, was knowledgeable, professional, and prompt. He did additional research to get me exactly the car I wanted, and gave me an excellent price. Look forward to getting my car delivered; will update the review if needed.

Longwolf

Jun 12, 2012

I worked with Matt Frier, who is in internet sales. I am 6 hours away from this dealership, but Matt is well known on the Audi forums for being a straight-up guy who knows Audis and treats people respectfully. Great experience!

Longwolf

Jun 12, 2012

I worked with Matt Frier for an internet car order - I am 6 hours from Atlanta, but he is well known in the Audi forums. Great salesman, very straighforward and he was very helpful with my decision.

robfarmer

May 30, 2012

Matt Frier at Audi North Atlanta helped me order my 2013 S5 Cabriolet. Matt is very knowledgeable and has been great to deal with. I have visited other Audi dealerships in Atlanta and Audi North Atlanta is the best in my opinion. I'm looking forward to taking ownership of my new S5 Cab when it arrives. I highly recommend Matt Frier if you are in the market for a new Audi.

robfarmer

May 30, 2012

Matt Frier at Audi North Atlanta helped me order my 2013 S5 Cabriolet. Matt is very knowledgeable and has been great to deal with. I have visited other Audi dealerships in Atlanta and Audi North Atlanta is the best in my opinion. I'm looking forward to taking ownership of my new S5 Cab when it arrives. I highly recommend Matt Frier if you are in the market for a new Audi.

Smmf1104

May 30, 2012

I have thoroughly enjoied my experience with Matt. He has been very helpful in my search for a car. He is extremely knowledgeable and well rounded in this industry. He has answered all my questions to be best of his knowledge which makes me trust he has my best interest at heart. I will fully recommend him to anyone I come in contact with that is looking to purchase a new vehicle. Thanks Audi North Atlanta for a wonderful experience and thank you Matt for your time and patience.

Kelsey

May 21, 2012

Matt Frier was very helpful in the process of finding me the right car. He stuck with us and made sure we were getting all the help we needed.

LiangXin

May 9, 2012

I worked with Joe Williams and Greg Hampton. Both provided phenomenal service free of any pressure to buy. Financing with Rene Hesse was a joy.

All About Service

May 8, 2012

My experience was different than the reviews I read about. I was pleased that Matt Frier contacted me to discuss my interest and setup a test drive for a particular vehicle I had my eye on, after reading reviews raving over his customer service. Sad to say that I did not experience that same level of service. As soon as my wife and I arrived, we were passed onto another salesman with no explanation. After we inquired, we were eventually told that Matt handles internet inquiries and does not show cars, which is different from the impression left from these other reviews. But not a problem, as the salesman we were introduced to was pleasant and ready to give us some attention. We took the vehicle for a test drive which was good, but the vehicle was not fully cleaned and ready to be shown, as confirmed with us. We inquired about one of the vehicle features which was inoperable due to a code error (which was strange because Matt mentioned that another customer took the car to his mechanic for an assessment, I guess to increase our interest in the vehicle), but no real effort appeared to be made to try to rectify the issue. Even the Finance Manager did not really seem willing to even try to talk to us to get us to meet his desired figure or at least have some dialogue to see how much we may come up. The receptionist was very nice...too bad she was not selling the vehicle. Maybe we did not fit the profile of the preferred customer, maybe because we were looking at a used car versus a new car, maybe everyone was ready to leave as it was close to closing time, maybe they just didn want to try to sell a car to us. Whatever the reason, our experience did not come close to what we read about. Or maybe we were the exception to he normthat we read about. Even with previewing others' comments ahead of time, every experience and level of customer service truly does end up being niquejust not always for the best.

momma wanted a van

May 6, 2012

communication was excellent! bought my vehicle on the internet. flew in, they picked me up and we were there in notime. fast friendly people Joe and Matt were excellent to deal with.. thanks so much

dbrownhill

Apr 23, 2012

Second car I've purchased from Matt. He's extremely knowledgeable and easy to work with. Not at all the adversarial dealer/customer situation. Will strongly recommend him and Nalley.

vvgansser

Apr 22, 2012

I purchased an Audi A4 from North Atlanta Audi two weeks ago. Clive Perkins, my sales representative, was wonderful, professional, and extremely knowledgable about the product. I had narrowed down what I was looking for and was able to give Clive the things that were important to me in the A4. He knew the questions to ask, and set forth to find me that car. A low mileage, turns out practically new, car with the color I wanted and some extras I didn't count on, such as navigation, sports "look" package. I am very happy with the deal John and Clive were able to give me. Rene Hess was also very helpful with extended warranties information. The whole experience was seamless and actually fun. That's what buying a new car should be about. Thank you to all who made my "dream car" a reality.Vicki V. Gansser

Love My Cars

Apr 9, 2012

I have found the experience of dealing with Audi North Atlanta to be truly unique in the "car business". I take my Infiniti there for service and am always enthusiastically greeted by their professional, courteous, knowledgeable service team. They take the time to truly listen to my concerns...even when I try to imitate a strange car noise! One thing I'm most impresses with is their honesty regarding what services my car needs. They don't oversell me on services that truly aren't needed at the time (unlike so many other dealerships I've been to over the years). They have always exceeded my expectations by providing honest, prompt, quality customer service!!!

mvaneaton25

Apr 9, 2012

I have found the experience of dealing with Audi North Atlanta to be truly unique in the "car business". I take my Infiniti there for service and am always enthusiastically greeted by their professional, courteous, knowledgeable service team. They take the time to truly listen to my concerns...even when I try to imitate a strange car noise! One thing I'm most impresses with is their honesty regarding what services my car needs. They don't oversell me on services that truly aren't needed at the time (unlike so many other dealerships I've been to over the years). They have always exceeded my expectations by providing honest, prompt, quality customer service!!!

Jordan27

Apr 7, 2012

Audi North Atlanta was a comfortable place to shop for a new (in my case used) car. My fiancand I were looking for a good deal and our sales rep Matt Frier and the rest of the folks at Nalley Audi were very accommodating. Matt Frier was extremely knowledgeable as well as willing to go the extra mile to make sure that we were happy with our experience, the price, and our purchase. Go see Matt Frier at Nalley Audi North Atlanta!

jordan27

Apr 7, 2012

Audi North Atlanta was a comfortable place to shop for a new (in my case used) car. My fiance and I were looking for a good deal and our sales rep Matt Frier and the rest of the folks at Nalley Audi were very accommodating. Matt Frier was extremely knowledgeable as well as willing to go the extra mile to make sure that we were happy with our experience, the price, and our purchase. Go see Matt Frier at Nalley Audi North Atlanta!

Joy cantrell

Apr 7, 2012

I am A car nut. I love trading in my car every 2 years. My whole deal took place over the phone and Internet w Matt frier. He was a pleasure to work with he was very professional and very knowledgeable. I was very impressed with his great customer service. I was also satisfied w the end results w a few glitches along the way. I will recommend him to anyone looking to purchase a new car. He's your man. Thank You Matt for making the whole deal happen. Joy;)

Marsha

Apr 4, 2012

Sales process was grreat? Matt Frier was excellent to work with

mrcolin17

Apr 3, 2012

Matt Frier and the team at Audi North Atlanta did some great work to make my buying experience really pleasant and to make sure that I got into the car that I wanted and stayed in my budget. Matt really worked hard to find the right make and model and even got proactive to call me and send me lists of cars as well as updating me when they got new inventory. He even called me once when we had a scheduled visit to tell me the car I was interested in had been sold just to save me the trip... how many other dealerships (or sales people) would have just let me come in and the told me I had just missed the opportunity and pulled the old bait and switch. I would highly recommend Matt to anyone in the market for a new or used car. Save yourself the endless lot visits and the countless sales managers wanting to sit down with you to convince you today is the day to buy and go see Matt Frier and learn to enjoy buying a car. If you're going to spend between $15,000 and $50,000 on something, you should enjoy every step of the process; Matt is the guy who makes that happen.

rwade

Feb 23, 2012

I have never had such a great experience purchasing a vehicle as the one at Audi North Atlanta. Gregg Savitt was the sales person that I worked with and he was great. Everything that he promised was followed through with. The vehicle that I bought was not on site and was due to be delivered within 90 days. I actually negotiated on the vehicle sight unseen. . I got a great price on car I purchased and it was a better looking car than I expected. All in all, I would definitely recommend Gregg and Audi North Atlanta to all my friends and family. It's nice to know that there are car dealers out there that you can trust and car about making you a happy customer.

piaffaldano

Feb 20, 2012

if you are buying a new audi, go see matt frier. you won't be disappointed, just fantastic service. and very good at explaining how the car works. Oh and get adaptive cruise control too, very cool.

flying2468

Feb 6, 2012

I have bought many vehicles in my time and I can say that I have never had such a great experience as the one at Audi North Atlanta. Steve Blalock was the sales person that I worked with and he was great. Everything that he promised was followed through with. The vehicle that I bought was not on site and was due to be delivered within a day or so. I actually negotiated on the vehicle sight unseen. Never in my life did I ever think that I would do something like this, but it was a specific vehicle that I was looking for. I got a great price on both my trade in and the used car I purchased. He was not fully satisfied until I was. I put my trust in him and it all worked out perfect. All in all, I would definitely reccommend Steve and Audi North Atlanta to all my friends and family. It's nice to know that there are car dealers out there that you can trust and car about making you a happy customer.

pgandhi

Jan 15, 2012

Steve has been by far the most trustworthy salesperson in the business that I have had a chance to interact with. We had very restricted needs, and he not only took great pains to make sure that we got the best value but also stress tested the car with us - demonstrating genuine concern for our safety. This was quite an eye-opener, and has significantly raised the bar for me personally.

dflem

Jan 5, 2012

Good Morning Paula McCannon I hope you find this email in good taste as I am writing to inform you of the outstanding customer service I received at your dealership. I first came across your dealership on Saturday January 31st 2011. I was very interested in the GS 300 auto that I am happy to announce I purchased. But the incredible salesman that was so awesome is Joe Williams. Joe was very easy and upfront to deal with from the moment I met him. Because of the holiday weekend and my credit having a freeze on it Joe did everything he could to help me that day. I must say until I was able to contact Equifax Joe was in contact with me everyday right up to the point that I was able to get the freeze lifted. I just wanted you to know that his customer service skills and patients is one that should be recognized. As a customer I am sure to tell everyone about my experience at your dealership along with the outstanding salesmanship Joe Williams displayed the entire time. He never walked away from the customer because of a small glitch.The next gentleman in my years of purchasing automobiles is probably the best and most personal business manager I had ever come in contact with. Robert Wagner came out and introduced himself to me before we ever begun to start the paperwork process. Once in his office he explained to me the upfront work he was able to get done in order to get me the best rate on a used car. I was very pleased at his remarkable rate and still can't believe it. We talked about life changing moments and how things have changed over the years. We talked family and how retirement is not what we both want to do. It's boringLOL Robert is a fantastic business manager with impeccable business skills that should also be recognized.Paula you have to fine gentleman's as I am sure you have others. But these are the two I worked very closely with and they are to me a great addition to your organization. Happy New Years to you and on a side note I visited two (2) other Nalley dealerships and their customer focus or lack of was nowhere near what you and your team is offering. Sincerely,Douglas Fleming Franchise Business Consultant HoneyBaked Ham Franchise Company, LLC 678 592 6958

CHIII

Jan 3, 2012

Service advisor, Roy Reboucas, is the 'sole' reason "WHY" I will not only return to Audi North Atlanta, but will highly recommend this dealership to a colleague of mine considering a new Audi purchase. The service customers receive after the purchase is the most overlooked area in most dealerships, but not the case here. Roy, not only makes every visit a pleasant experience after your purchase, but is the 'driving force' behind not even considering another dealer after having been served by Mr. Reboucas. Many other dealers attempt at making service visits all about the waiting area and catering to clients with coffee and pastries, when in truth most customers would much rather return because of great employees like Roy instead of fancy coffee services and desserts.........there are plenty of places to visit for hot drinks and fruit filled breads.I have owned BMW's, Lexus's, and other luxury automobiles; however my next car will come from where I can bring it for service and have Roy Reboucas handle all of my after purchase experiences!!!

mduedall

Jan 3, 2012

Greg and his team are outstanding--very knowledgable about their product, provide great information, and are fair to deal with. I trust what they do and would look forward to working with them again.

ruth.bartlett

Oct 27, 2011

I had an opportunity to experience an Audi for a month trial period. After that month, I was sold. Paula McCannon went above and beyond assuring me about Audi, a car I was not as familiar with before all this started. After several compliments about me and my trial Audi, I decided to lease the convertible and have been happy ever since. Matt Frier was an excellent salesman, very knowledgable about the types of cars.

rekless

Oct 18, 2011

After recently moving from out of state I came across this great dealership. In comparison to my old Audi dealership this place is a life saver. They were more then happy with providing accuate information and keeping true to warrenty replacments and discounts while my old dealership did not. All service reps that I have come across have been extremely helpful. Even on a busy day they were able to pencil me in without appointment to take care ofa few, minor things. Overall a geat dealership, I I highly recomend it. Plus you havee to love the free car wash with service.

RichardV

Sep 6, 2011

Another reviewer mentioned he was a Raving Fan. Add me to the list.I was introduced to Nalley Audi in Roswell by a friend that has dealt with both the sales team and service team for years. There were distinct differences in this dealership when compared to others. This is our first Audi, and was attracted by two things: safety and style / performance / reliability record. Check out: safercar.gov and iihs.org for safety info. Our salesperson, Greg, knows his Audis - he took time listening to what I wanted. He clearly explained all the wonderful new technology, going so far as to pair up our iPhones with the car and reviewing how to setup the new nav system with a couple destinations. You can't miss with Greg since he does two things great: he (really) knows his product and every feature- he's truly an Audi expert, and he also is easy to work with - easy to forget he is a (typical) salesperson.Everyone I met has worked there for some time. In this type of industry that means something. It says that the management is good to the employees and the employees are truly interested in what they do and who they deal with (me and you) It shows.

KMPMEM

Aug 28, 2011

The customer service at Nalley Audi is the best of any dealership. Everyone went out of their way to give my husband and I the best car-buying experience. The sales associates worked very hard to get us the exact car we wanted (down to every small feature). Absolutely no pressure was applied to us to spend more than we wanted or to compromise on what we were willing to purchase. We had to wait about a month for our Q5 (because we were waiting for the 2012 models to roll out) but that wait was made much easier by the diligent phone calls from one of the associates letting us know the current status of our order. The car came in perfect condition and was detailed excellently before being given to us. Our main contact, Matt Frier, took the time to explain the various features of our car, navigation system, etc. At no point during the experience did we ever feel rushed or like "a number." The price we paid was fair and extra allowances were made because we had purchased 2 Audi vehicles in the past. Speaking of which, as an aside, the service and parts departments are of just as high a quality. Every possible thing is done to make having your car serviced as convenient as possible.Simply put, go to Nalley Audi. Your experience will be top notch.

wayne w evans

Aug 15, 2011

I traveled 400 miles to this dealership based on their extensive inventory. The trip was worth it! I found the car on the dealer website (inventory) and they held the car until I could get there. I enjoyed working with the sales staff. The attention to detail was excellent. When I arrived, they had it cleaned spotless and ready to go. The thorough presentation of the car and all it's design features was excellent. A great buying experience!

marcia.ewen

Aug 2, 2011

I am writing this because I am SO IMPRESSED by the amazing service I received from both Steve and Greg and a few others last night.As I was heading home to Marietta I noticed a flapping sound and was lucky enough to pull into the Audi lot in Roswell. Upon inspection I saw that my right rear tire was low on air. It was just after closing, but Steve was inside and offered to look at the tire. Not only did he look it over but he and Greg drove it over to the side of the dealership and filled it with air. They then noticed a huge nail or screw in the tire. They could have sent me on my way with the air but instead they took their time to remove the nail and apply a plug!!! They had a WONDERFUL attitude even hough it was after hours and hot!! In addition they advised me to seek a patch soon even though they seemed confident the plug would hold. They showed concern and caring to a complete stranger. I would recommend this dealership to anyone wanting GREAT experience.Thank you!!! Thank you!!! You are the best!Marcia Ewen

nerinapicinic

Jun 25, 2011

Paula McCannon who is the General Manager was a pure joy to deal with. Not only is she a professional but also goes above and beyond for her customers. When I had issues with my salesman (Greg Hampton) and business manager (Michael Hecht), Ms. McCannon stepped in, made both myself and my husband comfortable and proud to be an Audi owner. Not only do I love my car, but in the future my husband will be purchasing an Audi (now owns a different make), and once my lease is up, I will either outright purchase my vehicle or buy another Audi. Friends and family will definitely be referred to Nalley Audi.Once again, thank you to Paula McCannon.

Norwood1853

Jun 18, 2011

This loyal customer becomes a Raving Fan! A possible nightmare averted by Nalley Audi of Roswell's incredible customer service, extensive tenured professional knowledge, and great relationship with Audi North America.I purchased my 1st Audi at Nalley Audi (New 2005.5 A4 in 2005)and have impeccably maintained it through the years with every recommended service with the goal of keeping the car for many more years. After 116,000 miles, an unanticipated transmission line failure (at a stop light), rendered my transmission useless and had to be replaced at a cost equal to 1/2 the value of the car.I was not happy at all with the costly situation. This problem was not caused by owner service negligence, impact, nor uncertified service. ALL the recommended service, from day one, was performed and documumented with the Dealership.The entire Nalley Audi Family from Service Consultant Becky, to Service Manager Matt, to General Manager Paula, to Sales Consultant Matt, to Finance Director Erwin rallied with Audi NA to rectify the situation within 48 hours! Not once did they fall short on my expectations as a customer, in fact the exceeded them.Not only did the team at Nalley keep a customer, they kept a loyal Audi enthusiast who can and will continue to spread the inspiring word about the Audi Brand!The moral of this story is that your Audi comes with a dedicated Team at Nalley who will earn your business for years and years, car after car!Thanks you for the outstanding professionalism!Hans

fschremp

Jun 7, 2011

Sales representative was the most knowledgeable I have ever encountered.He was fully prepared to discuss all aspects of the 2011 A8L that we purcheased. He introduced us to all department heads in the dealership and then spent literally hours with us familiarizing us with the operations of this great vehicle.

Susan Emery

May 24, 2011

We have been looking for a car for granddaughter and it was not easy !! The dealerships and car lots we went to were not helpful and or we just did not have a good feeling about the cars . Then we came to Nalley Audi and found a used car that not only did we like the car and felt it was dependable we loved the way Steve Blalock took care of the whole process . You would have thought we were buying five new Audis So for anyone that hates the ordeal of car buying ..... You need to go see Steve Blalock . Thank you Susan Emery

threekiddad

May 24, 2011

First of all, the vehicle sold itself. I am getting a great car. But on my test drive, I was given ample opportunity to drive the vehicle. It was the longest test drive I had taken. I was even allowed to borrow the vehicle overnight which allowed me to see the vehicle in multiple situations: highway versus local streets, fast versus slow, daytime versus nighttime. This was extremely helpful with my decision. Finally, allowing my family to drive it with me and enjoy it with me sealed the deal.

mvaneaton0325

May 23, 2011

The overall experience was excellent. All of the staff are very courteous and professional. They kept me informed throughout the entire process of what needed to be done to my car and the cost associated. There are no surprises. The pricing was also excellent as I had priced the repairs elsewhere. My car always comes back very clean as well. I will continue to use this dealership for both routine maintenance and other repairs. Once it's time for a new car this will be where I will buy. I highly recommend them for all of your car needs!!

kpark22

May 10, 2011

On my first visit to Nalley, I didn't enjoy my experience, and I voiced it out on this site. A day or two later, Paula (the GM) personally reached out to me to give Nalley another try. I thought why not, and went ahead to visit the next week and ended up buying my car through them! I'm so glad I came back, I had a wonderful experience as a first-time car buyer. Jeremy Greer was my sales rep, and he was a really sweet guy. He tried his best to work with Paula and myself to get me the car I wanted in the budget I wanted to spend. I wasn't planning on buying a car that day, so I hadn't brought any of the things with me that I needed when purchasing a car. Jeremy was incredibly patient with me, always friendly, and I really appreciated it. Overall, I would definitely recommend Jeremy, Paula and the Nalley team to any of my friends.

jpboulee

May 5, 2011

My experience with Jack at Nalley Audi was exceptional. I would strongly recommend him and Nalley Audi to anyone who is looking for a new or used car. I have bought and sold quite a few cars, and I don't think any of my experiences have been this pleasant.

CBRmatt600

Apr 27, 2011

My previous A4 has been serviced at Nalley since new, and I have always had great experiences with Roy and the rest of the service team. When I decided I was going to purchase a new S4, I began working with Greg through the process. I have been working on cars since I was 15, and it is rare to walk into a dealership and meet a member of the sales team who is more knowledgable about the vehicle than I am. However, Greg knows more about the Audi brand, the mechanics and engineering of the vehicles, and cars in general than any salesman I have ever dealt with before. The buying process was very easy, he was able to reconfigure a car that they already had ordered to my specifications, and it arrived 3 weeks ahead of schedule. They even had a technician stay late the night it arrived to set up my car so that I could have it the next day. Overall this is an excellent dealership with a great staff, and I will continue to purchase my vehicles from them in the future.

sclackey

Apr 25, 2011

I dreaded buying a car because in my past experience the dealership had been very pushy. Clyde picked up on that right away and made me feel completely at ease. Not only that but he also put me in the perfect car for me (not the orginal one I came to buy.) Even though I am moving out of town, the next time I need a car I will be back to work with him and the rest of the team. Cannot say enough about how wonderful this dealership is!

montague007

Apr 4, 2011

We had a wonderful experience at Nalley Audi on Saturday. Everyone we spoke with/worked with was very open, knowledgeable and helpful and it made our entire buying experience a very smooth and excellent process. Greg Hampton, our Salesperson, make us feel so comfortable and confident in our decisions and Michael Hecht, the Business Manager was straight-forward, quick and efficient. Paula McCannon, the GM who oversees the entire operation checked-in on us throughout our time there and made sure we had everything we needed. You won't get treatment like that at every big dealership! The process from start to finish was just what we wanted - we even had our 7-month old daughter with us and everyone made her feel right at home. Thank you so much for being so great!Carolyn & Jim

jcmostajo

Apr 1, 2011

I had an A4 for 7 years and it was time to renew it. My experience with Audi was mixed: great and beautiful but wow costly (maintenance costs very very well beyond expected).I was in the market for a "more intelligent" choice this time (thinking Sonata) - but really wishing for an Audi. In the end I bought the Audi I wanted thanks to Mr. Frier.He made sure I did not make a mistake.

bob holfels

Mar 30, 2011

Excellent care and consideration to our automotive wishes. Made our transaction very pleasant. Had previous Audi from them in 2003 until now (trade-in). They service the car as if it was their own.Definitely recommend Nalley Audi.Bob HolfelsJasper, GA

ddewulf

Mar 25, 2011

Have had my Audi serviced at Nalley for three (3) years including maintenance, repairs and a major recall. Whether it's an oil change or a transmission rebuild, they have bent over backwards to keep me happy and make my experience as pleasant as possible. They service advisors are extremely knowledgeable and completely transparent about the work being done on your car. And in the end, even for simple maitenance, the car is delivered freshly washed and vacuumed!!My wife drives an American brand SUV and if we have to take it to the dealer for larger maintenance items, I feel the need to chain my wallet to my belt loop, if you know what I mean. I never have an issue with "extra" service on my Audi!I would recommend these guys to my mother-in-law.

bwhite011

Mar 18, 2011

This was overall a very pleasant experience. They did a great job getting the car I wanted. I have used them before and their service department is great. Becky is the best in service and I used her advice to find the best salesman. Greg was friendly and knowledgeable.

columbusb

Mar 16, 2011

I had an excellent experience at this dealership and with my salesman. It was an easy transaction, and I got a great deal on an awesome vehicle! The car I went to see and test drive was actually in the showroom, and it looked like it was brand new. I was merely going to look, but I decided to go ahead and purchase that evening. I got to the dealership at about 6pm, and I drove out at 8pm with my 'new' car. The salesman was very professional, easy going and knowledgeable. Other people around the dealership were friendly and helpful. I will definitely spread the good word about my experience at Nalley Audi. I've gone back to an Audi, and I couldn't be happier!

emschmidt

Mar 7, 2011

We are leasing an Audi A5 from this dealership and feel confident that we will purchase the vehicle at the end of the lease. Most people are friendly when you come in to look, then act as if they have never met you after you purchase. This is not the case with Nalley Audi. Communication has continued even after we left the lot. The people skills and knowledge of the vehicle that this staff have are unmatched in any of our previous experiences with other dealers. We have and will continue to recommend them to anyone looking to buy or lease an Audi.

JLF

Mar 7, 2011

I would recommend this Dealer to all because I have dealt with them for many years and I have always been treated with respect. I have experienced nothing but friendliness, great work and attention to my needs as a customer.Following the purchase of my Audi A8, I have been very impressed with the service that I received.Beginning to end, it was a pleasant experience. My salesperson was Mr. Greg Savitt. I found him to be very knowledgeable. He was very familiar with the vehicle, he knew every feature and did an excellent job to patiently teach them to me.I give very high mark to Greg and the entire team at this dealership.

Peterjay

Mar 3, 2011

A very, very friendly, knowledgeable, competent, and SINCERE dealership. From the minute I walked in on my first visit I felt welcomed, appreciated, and "at home". Very good people selling a very good product. Their pricing methods are transparent, fair, and honest. No deception at any time. I felt good and secure making my purchase with them.

mmalchodi

Feb 28, 2011

Matt was incredibly helpful and knowledgable about the vehicle we looked at. He took his time to answer all of our questions. He followed up after our visit with an email and a phone call. He was super pleasant to work with and very very professional.

eckler2010

Feb 17, 2011

I came into the dealership at Nalley Audi in Roswell, GA initially looking for an address of another dealership on Alpharetta Hgwy. I immediately met Clive. Although Clive was working on a transaction, he was patient and took the time to direct me to the address I was looking for. Clive took an extra step with inquiring about the type of car I wanted as well as my budget. Clive's friendly and patient personality was warm and inviting. So much that I sat at his desk and reviewed a few cars available within my budget. I saw a car that I was interested in and Clive quickly got the keys for a test drive. As we were about to take the car for a test drive, Clive had to excuse himself and turned me over to Matt Frier. Matt hopped in the car and we began test driving the vehicle. After the test drive and some number crunching, I decided that the car was a little over my budget. I was a little disappointed but Matt found a solution! He decided to make a few calls and check the inventory to find a car that was within my budget. This story took some turns and hurdles that Matt nor myself probably want to relive however, Matt handled every hurdle with the utmost professionalism and patience. Constantly ensuring me and thinking out of the box to overcome these unforeseeable challenges. Driven in his natural ability to problem solve and exquisite customer service. Matt even went above my expectations by personally washing my car because the detailers had already left for the evening. I am the proud new owner of one of the most amazing pre-owned vehicles. I live close to 500 miles away. I came to Nally Audi in Roswell, GA and left with a great car sold to me by a true professional, honest and overall great person! Thank you MATT FRIER!!!! I would drive back another 500 miles because I know I will get taken well care of. It was a pleasure doing business.

SleeStack1

Feb 14, 2011

No nonsense car buying experience. Straight forward with price negotiation. Knowledgeable of vehicle and easy going. No high pressure sales tactics. Document fee a little steep, but most dealers in the state are similar. Finance rate was a half point higher than ideal, but otherwise no other last minute hidden fees or charges. The whole buying process was relatively quick. No back and forth or being handed off to different sales people or managers. I don't have other Audi dealer experience to compare against, but I can't think of anything to complain about. I'd refer people to Nalley (and Greg in particular) to work with on a new or used car purchase.

lisadifrancescomd

Feb 12, 2011

Outstanding customer service. Fair and competitive pricing. Excellent product knowledge. They took time and the trouble to get the car I wanted instead of selling me a car off their lot. Service department has always been helpful and accommodating to my busy schedule.

dylanalex

Nov 4, 2010

I have had nothing but wonderful experiences with Nalley Audi in the purchase of my Audi A4. Since my purchase my service experience has been exceptional without any issues needing to be readdressed. I always enjoy the coupons for service and extras that I receive via email, nontheless some of the customer appreciation events that I have attended. They are the best! It's like family!

TS_Photo

Feb 22, 2010

I made a follow up call on an internet auction for a used car. Mr. Blalock was defensive and short on the phone, just on the edge of rude. I don't feel that he wanted to encourage me to buy the car in question, or even deal with this dealership. I don't know why, other than I try to be an educated consumer and know the market esp. if it's a large purchase. The above is a lot to assume from a 3 minute phone call, but frankly, if a salesman doesn't at least act pleasant and encouraging, and is having some kind of bad day, month, or lifetime, whatever -- that is how they are representing their dealership, with a direct lack of respect to an interested consumer.I had the same kind of experience at Audi in Duluth, where the salesman failed to come up with a price for a used Audi after running back inside 4 times to get the keys, the price, etc. He wound up demanding that we give his card back to him! What is it with Audi salesmen and dealerships? I have no axe to grind, just honest reports of my anecdotal experiences..../ts

mep2000

Jan 4, 2010

I leased a 2010 Audi A4 from Nalley Audi and had my best car buying experience ever. I worked with Dominic Dorn (General Sales Manager) and Greg Savitt (Audi Brand Specialist). Both Dominic and Greg were a pleasure to work with and treated me extremely well. They understand that an Audi buyer is an upscale customer, and they treat you as such. Dominic patiently answered all my questions and took the time to explain everything even though I'm sure he was probably tired of me. By my count, he and I exchanged over 60 emails in the span of two weeks! But he definitely earned my business which I'm sure will not be for just one car. Greg was terrific as well. I don't think I have ever met a brand specialist as knowledgeable as he. The man knows the A4 inside and out and quite frankly it was his explanation of the features of the car that sold me on the premium plus versus the premium. Finally, his post sales orientation and tour of my new car was very informative and helpful (he spent over an hour showing me how to program the various features of the MMI system alone). I've never had such a great experience (usually I'm handed the keys and told thank you) when taking delivery of the car. This, by far, has been the best experience I've ever had in purchasing a car and I can assure you that you've earned a repeat customer even though I work two miles down the road from another Audi dealer. The extra drive is worth it to me from both a buying and car servicing point of view. There's just no comparison and I will be glad to refer my friends and family to this dealership.