Used Cars for Sale at Audi Orland Park in Orland Park, IL

Edward Benson

Sep 22, 2021

I have bought many vehicles from this dealership and overall, I like it. However, now that service departments are the main source of profits ( too many sources for consumers to check on pricing a new vehicle now) I sense they are recommending services you really don’t need. In my case, they recommended a $264.00 4 wheel alignment BEFORE the vehicle was inspected or even on the service rack. Also, I had an alignment done by this same dealer on my prior scheduled service. HUGE red warning flag for me. Of course there was the ever present “ fuel system” service recommended as well. I use nothing but top tier fuels and the vehicle is just now approaching 30K and it runs just fine. “Trust but verify”- disappointed to see ( but not surprised really, after all at the end of the day it’s a dealership there to make a profit ) that my service cost could have been much higher, thankful for my history as an auto tech in past years. Feel sorry for those that don’t have that knowledge and are trusting others to do right by them. My advice, just do “factory” recommended services that are in your owners manual. Make them prove your alignment is bad by showing you unusual wear on your tires and if your vehicle is running well, don’t consent to additional “ services “

Bobbie Helman

Aug 5, 2021

A young gentleman named Will was ready for me when I got there at 7am. He was very polite, service orientated and focused on answering my questions. The service was seamless. The only thing to note is to make sure you call a month in advance to schedule your routine maintenance. I didn’t know this and my 10,000 mile maintenance was overdue by 400 miles because there were no times available sooner.

Markella Mason

May 21, 2021

My experience was great from start to finish. The online scheduling was easy, and there were appointments available within a one week time frame. When checking in, Tracy, greeted me, we went over the options for service, she thoroughly explained everything so I could make an informed decision. The waiting room was nice, clean and offered refreshments. Tracy called me regarding the recommended services once the technicians were under the hood. I gave my okay for the ones I thought were needed right away. She called me again to let me know my car was ready. When I picked up my car, the two ladies taking the payments greeted me, and gave me my keys. I'd highly recommend them and will be back for future service appointments.

Luke Pascale

Sep 18, 2021

Brought car in for oil change and they were quick and did an update and complementary wash Thanks again

Gregorito75

Mar 16, 2021

Nice sales staff, welcoming interior. Exceptional drive test experience. Didn't feel pressured to make any purchase. Respectful negotiations. Buying process was quick, smooth and overall stress free. This is the second time I am back with them. Service staff needs whole lot of customer experience training...