Used Cars for Sale at Audi St. Paul in Saint Paul, MN

Chris S.

Nov 18, 2016

I went to the St. Paul Audi dealership this at my beginning stage of car shopping. I usually buy economy cars like Civic, Corolla, Grand Am, etc. It all started when I only wanted to prove to myself that Audi was overrated with a simple test drive. Ive loved the looks of them for years but was skeptical. If you would have asked me several months ago when I started car shopping if I was going to buy Audi I would have said no way. What a great experience at Audi of St. Paul working with Savanna. She was knowledgeable, friendly and best of all no pressure. She sincerely wanted to help! I took about a month thinking it over, stopping by a few times to drive again. Until I finally made the decision and I purchased a 2017 Audi A4. Ive had it a few weeks now and I love it, no regrets. This car far exceeds my expectations and best of all, I really enjoy driving this car. I would recommend Savanna and Audi of St. Paul to anyone looking to buy a car. Thank you Savanna for making it possible.

BarbBZ

Nov 17, 2016

From the time I sent in an email request to look at Certified Audis to the time I drove away, Jen Brown was efficient in helping me. She helped me look at Certified and New cars, drive them and respond to my financing questions. Jen is a very pleasant, approachable and straight forward sales person. She was available even though she was on vacation or had training. She answered my emails, calls or arranged for the Manager to allow me to test drive one last time.She is still reaching out to me to see if I have any questions about my new car. I believe Jen will be there to help me anytime - like a friend.(It was nice to see how well all the Audi employees got along and interacted. They obviously enjoy their jobs.)

Zachpete

Nov 14, 2016

I went into Audi of St. Paul looking for a specific used vehicle that I had previously seen online. They agreed to let us bring the vehicle to our mechanic for an entire day to look it over. Our mechanic had mentioned a couple of issues with the vehicle, so I then brought the vehicle back and told them what our mechanic had told us about. Our salesman, Steve Mahoney then had their mechanics repair everything that we had mentioned and then some, which was absolutely unexpected! I couldn't be happier with the decision to buy a vehicle with Audi of St. Paul!

JetSetr89

Nov 11, 2016

My 2013 A4 had a service advisory that needed attention, so I looked online at the cars for sale while I waited in the dealership. I saw a couple that caught my eye and walked my iPad over to Joe Bergeron and asked if I could take a look at them. I recognized a familiar face in Joe, as this was to be my 4th Audi purchase. I test drove an A3, and was driving it home within a couple of hours. Hassle-free, no pressure and friendly service. Trade-in and financials took under 30 minutes. Thanks Joe, and the rest of the team for a seamless transaction! Professional and knowledgeable. The service team is great also - I have never had to wait when I bring a car in, always there to greet you with a smile. Nice to be able to schedule service appointments on-line too. Great job all around!!

anderson

Nov 9, 2016

The staff dealt with us in professional manner. Wasn't high pressure. Helped us to find the right car for our needs. Was very helpful when we picked up the car to explain how to operate the electronics.

John M.

Nov 8, 2016

After being rear ended, I was out a vehicle and needed a new set of wheels. I knew that I wanted a car with a specific make and model within a certain budget but never having bought a car before, I knew I was in for an experience. After doing my internet research and fair amount of test drives at other dealerships, I was referred to Audi St. Paul by a coworker. She specifically suggested I work with Jen Brown, as my coworker knew Ms. Brown on a personal level. I was throughly impressed with the professionalism and authenticity Ms. Brown displayed. She was willing to accommodate my budget as well as work to fix issues with the car which had come up in the pre-purchase inspection. I highly recommend working with Jen Brown as it was the most positive experience I had compared to the other dealerships within the Twin Cities.

Darin haider

Nov 5, 2016

These guys were awesome to work with. especially our salesman Andrew. He was responsive, helpful and made the process really easy and painless.

Paulette Sorenson

Nov 1, 2016

When I brought in my beloved A4 in for an annual oil change, my service provider reported that my car had over $7K of repairs in order to be safe. I decided it was time to look for a new one. We worked with Melissa Meier to learn more about what cars were available. Within 1 hr from meeting her, going back to work, I was surprised to get a complete snapshot of the two cars that we considered coming back to look at. She made it very easy to understand the differences in the cars and what features were best suited for us. We walked away with a new car within a few hours. I love my new car, especially the service we receive from Audi. Melissa knows Audi cars very well and we would recommend her to our friends.

Alison

Oct 31, 2016

My husband and I both purchased brand new Audis last week, an A4 and an A3, and had a fantastic experience at Audi of St. Paul. We worked with Andrew, who was so great to work with. He was knowledgeable, friendly, and quickly returned calls and emails. The entire experience was pressure-free, he genuinely wanted to help us find the perfect cars for us and we did! The actual purchase of the cars was the easiest and fastest experience I have ever had. Everything was ready to go when I arrived and Tammy in financing was great to work with. Andrew walked me though all the features in my new car and made sure everything was great before I left. I would recommend Andrew and Audi of St. Paul to anyone looking to buy an Audi.

Alison

Oct 31, 2016

My husband and I both purchased brand new Audis last week, an A4 and an A3, and had a fantastic experience at Audi of St. Paul. We worked with Andrew, who was so great to work with. He was knowledgeable, friendly, and quickly returned calls and emails. The entire experience was pressure-free, he genuinely wanted to help us find the perfect cars for us and we did! The actual purchase of the cars was the easiest and fastest experience I have ever had. Everything was ready to go when I arrived and Tammy in financing was great to work with. Andrew walked me though all the features in my new car and made sure everything was great before I left. I would recommend Andrew and Audi of St. Paul to anyone looking to buy an Audi.

Paul

Oct 27, 2016

Needed to buy a used car and found one at Audi St. Paul. We settled on the price with the salesperson. The sales team is very friendly and helpful; communicated well during the entire process. The day of the sale was simple and fast. Would recommend to anybody who is looking for a trusted dealership.

NathanJK

Oct 26, 2016

I inquired about a vehicle I'd found online and was promptly contacted by a sales associate. That sales person (Jen) notified me she wouldn't be available that evening if I were to visit for a look/drive of the vehicle but that I should speak with Mike Dahl if I was able to make it. Mike was a real pleasure to be purchasing a car with. While it was a new experience for me, not knowing what to expect, I was very comfortable with Mike. At no time did I feel pressured or given a "sales" approach by him or Audi St Paul. Mike was quick to answer questions I had and very sharing of his opinions and experiences which greatly assisted me in my decision to purchase. Typically I'm not the type of person to take time to leave a review about an experience but mine was so gentle and positive, leaving me very appreciative of that experience with Mike Dahl and Audi St Paul. Car buying is stressful but should be fun, if you're shopping, I'd suggest a visit to review their inventory. Taken one step further, be certain to ask for MIKE!!

Tom K

Oct 19, 2016

I purchased a used 2007 A4. Jen was very courteous, prompt, informative, and helpful. Though the price was low compared to the new Audis, I was made to feel like an important and valued customer. The delivery was also cordial and a positive experience.

Naman

Oct 14, 2016

Jen was awesome... whole process was seamless.. gifted q7 to my wife... surely coming back to get R8 for my son in 15 years

sja1828

Oct 14, 2016

This was the second car that I purchased or leased from Jim. Both he and the financial staff made it a hassle-free experience. Jim had excellent knowledge of my A7 and was very professional in his approach.

Scooter P

Oct 13, 2016

Andrew Horstman assisted me in the purchase of my new vehicle. I have purchased well over 20 vehicles in my life, and by far, this was the best experience I have ever had. I would not hesitate to go back to Andrew for my next vehicle. He is no-nonsense, courteous, and knowledgeable about what he is selling.

jrumley

Oct 13, 2016

I purchased an Audi Allroad from Andrew Horstman and it was the best car buying experience I have had. I went in knowing what I wanted and needed to wait. He was patient and never pushy... answered all of my questions etc. When I finally got the car the process was very easy and he went through the entire car top to bottom explaining all of the bells and whistles. His Audi knowledge is five star and so is his service! I would send my family and friends to see Andrew!

Zack

Sep 29, 2016

I was looking for weeks for an Audi B8 Avant and found one at Audi St. Paul. I worked with sales staffer Andrew Horstman who was excellent to deal with. Andrew was knowledgable, low key, and straightforward. He provided detail regarding warranty and maintenance work the car had received, which made the purchase more comfortable for me. The car needed some cosmetic attention and the dealer took care of this before I purchased and the car was looking sharp by the time I got it. The dealership itself is immaculate. I felt the price I paid was reasonable and the purchase process was not the painful experience I've had at other dealers. I would recommend Audi St. Paul to prospective Audi buyers, and I would specifically recommend Andrew.

rjay30

Sep 27, 2016

I set up a convenient lease plan for the Audi 3, 9/2016 with Jim Palmer. My objectives were clear in what I was looking for, and he made my process even easier! With expertise in the industry/market, professionalism in all steps of the buying process, and care for his customer(s), I would highly recommend Jim to any prospective Audi drivers. I have made two recent stops into the dealership since I took possession of the vehicle, and each visit is initiated with a warm welcome! A positive experience like mine, allows me to speak fondly of Audi St. Paul.

NewQ5owner

Sep 15, 2016

I purchased a Q5 and was fortunate to work with Jim Palmer. Very professional, great product knowledge and went out of his way to find the exact vehicle that I wanted!

Mike46

Sep 6, 2016

I just purchsed a Q5 and am delighted with the car and the dealership. Joe Bergeron was my sales rep and he is the best i have ever dealt with. Knowlegeable, direct and very reasonable. I have driven Audi"s for over 25 years, and they are great products. Especially good in the winter, with four wheel drive. Mike sieben

Nick

Sep 4, 2016

Awesome first experience at Audi St Paul. Melissa Meier did an awesome job helping out me and my wife and we highly recommend this dealership to anybody. Very helpful and a pleasure to do business with. Dealership is very clean and welcoming.

GTracer

Aug 30, 2016

A dealership in transition with many new faces coming several years after change in ownership. We have purchased vehicles over a ten year period and have generally been treated as family.

Kuz

Aug 30, 2016

The buying process was very easy. Everyone who helped me was very thorough. They had a very good knowledge of the vehicle(s) and took the time to explain all of the details that come with the purchase. They also followed up after the purchase to ensure that I was satisfied. I would highly recommend this dealership and the personnel. Jen, Tammy and Andrew were great to deal with.

Bob G.

Aug 25, 2016

Jen was very helpful in getting me the Audi that I wanted. The time and effort spent by her was truly appreciated by me. Thank you Jen for making the leasing of my new car an easy process.

Brad

Aug 22, 2016

I found a vehicle online that was posted by Audi of St Paul. Jen Brown did an awesome job answering all of my questions and assisting without being pushy. The car was detailed, full of gas, and ready to go when I arrived. Jen and the other Audi staff were very professional and it was a quick process to complete the paperwork. Overall it was a very easy process, a great experience, and a fantastic car that is everything that was advertised.

Harvey

Aug 22, 2016

I was looking for a new or almost used Audi Q5 TDI and found a car I was interested in here on cars.com. I called Audi St Paul Monday morning and Joe Bergeron answered. I inquired about the car, an off lease service loaner 2016 Audi Q5 TDI w/ 2800 miles. I asked Joe if there was anything about the car that I would be disappointed with if I saw it. He said, "it's perfect." (and it was) I ade an offer which was ultimately accepted and I gave Joe Bergeron a $1000 credit card deposit. Before I flew to MSP to take delivery I asked Joe for several small items and he provided everything I asked for. Joe Bergeron is a top notch salesman - not because he is glib or slick - but because he is very knowledgeable of the products, very friendly and helpful, and completely honest and trustworthy. Joe volunteered to meet my plane and unfortunately my flight was over an hour late. Joe had to wait a long time for my arrival but was patient, tolerant, friendly and helpful when I finally got off the plane. I would travel all the way to St Paul to buy another car from Joe anytime. I strongly recommend Joe Bergeron to anyone who is shopping for a car and doesn't want to be bothered by a pushy salesman.I also liked and trusted Business Manager Raven Fox who handles financing if needed and warranties, maintenance plans, etc. Raven is a thorough professional. She will tell you all you want to know about her products but does not try to force anything on you. Her documentation is correct and accurate. I also strongly recommend Raven Fox.Audi of St Paul has at least one other business manager who I had a brief unpleasant experience. I would avoid her carefully. She attempted to force her financing on me by providing false information. I won't say more but ask for Raven Fox.In my experience Audi of St Paul is a professional Audi dealership with high standards of honesty and integrity. I enjoyed purchasing a car from them and would buy again.

BobM

Aug 22, 2016

Great service by Andrew Horstman on the recent purchase of my Q5. When I upgrade, I'll buy from again from Andrew. Very good dealership.

BradS

Aug 22, 2016

I found a vehicle online that was posted by Audi of St Paul. Jen Brown did an awesome job answering all of my questions and assisting without being pushy. The car was detailed, full of gas, and ready to go when I arrived. Jen and the other Audi staff were very professional and it was a quick process to complete the paperwork. Overall it was a very easy process, a great experience, and a fantastic car that is everything that was advertised.

Stever

Aug 21, 2016

Love our new Q5 and our salesman Steve Mahoney he was great, knowledgable, courteous and not hi pressured. Everybody at the dealership was pleasant . Thanks again Steve

richard

Aug 18, 2016

I had a great experience this time at st. paul audi.the salesman was great and the deal was made quickly.I had texted Joe Bergeron and the deal was essentially made on line .When I went to the dealership I test drove the vehicle I wanted and the car was prepped for me while the financial arrangements were made and paper work signed .I drove off and hour and a half later after Joe explained the car options to me and set my phone to the vehicle blue tooth.

richard 70

Aug 18, 2016

I had a great experience this time at St. Paul Audi.Pre negotiated the deal on line and spoke with Joe Bergeron once.Came into the dealership and test drove the Q5 I wanted and preceded to buy the vehicle.Car was prepped while financial arrangements were made and I drove off with my great Audi q5.Everything was explained to me regarding options on the vehicle and I left a very happy customer.

Sassy Q5

Aug 15, 2016

I wish I could buy every car from Jim Palmer. He made is easy, simple and it was just a really nice experience.

Steph Behm

Aug 15, 2016

I just leased my second Q5 from Jim. He does such a great job, no pressure, very patient with me and all my questions.We will be back again to lease/'buy for sure from Audi and Jim.

Olumide A Ajayi

Aug 11, 2016

I was very satisfied with the service i received at Audi St paul. Very friendly and professional staff. I Will definitely recommend by friend. Great job.

piano12

Aug 6, 2016

We had not worked with anyone at Audi St. Paul but knew we wanted to look at an Audiand Lynn Delaiden connected us with Jen Brown..Jen was very competent and easy to work with.At no time did we feel pressured but Jen always seemed available to talk or find more options for us.I enjoyed her relaxed approach as well as her humor

Debby D.

Aug 2, 2016

Great dealership and Jim Palmer was a great salesman. Everyone I dealt with was a professional. And the S3 is an awesome drive!

EA Audi guy

Aug 2, 2016

Chrisette and the rest of her team did a great job with my purchase experience. I bought a Q5 and traded in my A6. Once they knew I was a legitimate buyer, the process went quick and we reached an agreement on terms. I'll never give 5 stars for price because there's always opportunity for a better deal.Thank you Chrisette and Audi Saint Paul.Eric

Justin Hummel

Aug 1, 2016

My wife and I had seen a car on the Carousel website and went in to test it out. Joe Bergeron saw us come in and walked right up to introduce himself. He was genuine, knowledgeable and not pushy at all. He made the experience quite pleasant and helped us through all things car buying related with a smile. Should you head into Audi of St. Paul I would recommend asking for Joe as he will do you right.

Gris1396

Jul 29, 2016

Exception service and professionalism from Jennifer Brown, highly recommended. She went above and beyond,couldn't ask for anything more. Great experience, knew exactly what I wanted and delivered.

Enrique

Jul 28, 2016

I'm in love with my new A4, the business manager really made it happen with my current situation, I had my hopes down but Raven Fox was phenomenal

Matt

Jul 25, 2016

I began emailing Jen Brown regarding leasing a new Audi and was promptly responded to. Eventually, I found myself at the dealership test driving a new A4 and fell in love with it. I didn't purchase that day as I had a used car to contend with. Less than a week later we were able to come to a mutually agreeable decision regarding my trade-in and we started the lease process. The best part was, we did this all electronically and when I came in, I was there for no more than 45 minutes before I was driving off in my new car. Great experience! No pressure!

Jeffrey Skochenski

Jul 25, 2016

I had an appointment today at 2 PM to view a used car listed on CarSoup dot com. I arrived 10 minutes before 2. I was greeted as I entered the showfloor, and asked for the lady I had the appointment with. He pointed her out, and said he would tell her I was there, and I could wait in their waiting area. She was apparently with another customer, and walked by me several times with no acknowledgment. After waiting 30 minutes I gave up and walked out. I did get a chance to view the car I was interested in purchasing - it was parked in front of the dealership. The car was dirty - every dealer I have been to has gone out of their way to make sure the car was clean when it was going to be shown. Very very very poor customer service - I was ready to spend $18,000 on a car, and the sales person never showed up, nor was the car clean for inspection. I would rate this dealer 0 stars - but it's not an option.

mkusler

Jul 25, 2016

I began emailing Jen Brown regarding leasing a new Audi and was promptly responded to. Eventually, I found myself at the dealership test driving a new A4 and fell in love with it. I didn't purchase that day as I had a used car to contend with. Less than a week later we were able to come to a mutually agreeable decision regarding my trade-in and we started the lease process. The best part was, we did this all electronically and when I came in, I was there for no more than 45 minutes before I was driving off in my new car. Great experience! No pressure!

DC

Jul 19, 2016

Great experience. Steve Mahoney Took good care of my wife and I, which we really appreciated.

Samuel2016

Jul 19, 2016

I recently purchased an A4 at Audi of St. Paul and had a very easy and great experience. Chrisette was excellent to work with. She was patient, honest and quick to follow up. Delighted with the new car!

Samuel2016

Jul 19, 2016

I recently purchased an A4 at Audi of St. Paul and had a very easy and great experience. Chrisette was excellent to work with. She was patient, honest and quick to follow up. Delighted with the new car!

JoniK

Jul 14, 2016

Worked with Jen Brown twice now and she's great! Very patient and so easy to work with with our busy schedules. Will definitely go back again!!

Scott St. Paul

Jul 13, 2016

I had a great car buying experience at Audi St. Paul. In particular, I want to thank Jen Brown for her help answering all of our questions and making the process stress free.

JN

Jul 8, 2016

We had our Audi A4 in for a major engine repair covered by Audi, from start to finish every person we dealt with was very professional, accommodating and courteous. All work was completed in a very timely manner. Our service adviser Sean Cook was very helpful and explained everything done to our vehicle. Definitely recommend and will be back with any other service needs.

Fred

Jul 5, 2016

Joe Bergeron did a great job walking me through a number of different options and working with me to get the vehicle I really wanted at a great price.

NickM123

Jul 3, 2016

Buying the car was a smooth as possible. Had a small issue a week after buying, and they made it easy and painless to get it taken care of with no charge to me. this is a great dealership filled with great people!

Alex

Jun 29, 2016

would like to really commend Melissa Meier for helping with the purchase of my new A4! She was brilliant, thorough and went above and beyond to work out the deal! Everything was prompt and thorough! She also treated me well and answered all my questions! I came in hoping to do service on the 2005 A4 and ended up buying 2013 Certified Pre-Owned A4 with Audi Care!!! I'm thoroughly enjoying my car!!

Brian

Jun 28, 2016

Audi and Mike Dahl were very helpful and knowledgeable about their cars. Mike was great to work with, very friendly and straightforward. Not pushy. I would definitely recommend and would buy again.

bball63

Jun 27, 2016

I worked with Melissa at Audi St Paul and she was great to work with. She answered all of my questions and did not pressure me at all. I now have a great new car and I am relieved to be rid of my old car. I would highly recommend Audi St Paul and Melissa. I have purchased 4 Audi's from this dealership and I keep coming back for good reason.

connellyt

Jun 15, 2016

I recently purchased my second Audi from St Paul Audi. I have always been treated to the most excellent service even when my TT was 14 years old. The quality and professionalism of this dealership cannot be matched. I would recommend without reservation this fine auto dealership. I highly recommend Mike Dahl as a salesperson to work with. I met him a year before I purchased my Audi at the auto show. He was highly informative and I appreciated that there was no pressure. I stayed in touch with him, and the following year decided it was time to move forward in a new car purchase. I cannot recommend him highly enough.

Dipankar

Jun 14, 2016

I had the pleasure to interact with Andrew Horstman who responded to my internet request. Andrew is a thorough professional who has all possible knowledge of Audi (Q7 in my case). He was accommodating on my requests. The overall car buying experience was awesome. Tammy Chamberlain was responsible for my finance needs and she made the paperwork get over by the time I finished my energy bar. The overall technology setup on the car and information given by Andrew was awesome and it looked like he was in no hurry to finish it. Within an hour of walking in ,I had my keys on the Audi Q7 ..thanks Audi St Paul team !!

thieb

Jun 14, 2016

My wife and I just bought an A3 from Audi St. Paul. We felt absolutely no sales pressure whatsoever. Our salesman was Andrew Horstman. What a nice young man. Being older made the tech information overwhelming, but Andrew would repeat directions and would shows us where we could find help later. We knew we were going to need help, but Andrew reminded us that we could call for help any time. We also had dealings with Raven Fox, finance guru. She was so, so nice. I cannot praise her enough. She took baby steps all along the way, and never made us feel anything but special. You looking to purchase a luxury automobile? This would be the place to go after you looked elsewhere. Wish I could have bought two.

Ekvalkcr

Jun 13, 2016

Everyone was very helpful and friendly. The paperwork was handled quickly. No pressure to make a decision after the test drive. I would definitely recommend them to others.

Volvo-guy

Jun 6, 2016

I phoned for additional details before deciding to drive to the dealership, and lucked into Jen. She made it worth my long drive from Excelsior. I had some specific questions about major maintenance items that might be coming due on the used car I was considering, and Jen took it on herself to get definitive answers on all such questions. The dealership attitude toward customers was fantastic --- a used car with a FULL tank of gas is beyond my expectations!

Neil

Jun 4, 2016

I went in to try and find a very specific Audi A3 Cabriolet - both color and packages. Joe Bergeron went out of his way to not only understand exactly what I wanted and why, but then did several national searches to find the exact model I wanted. When the first one fell through (dealer had sold the car), Joe contacted me immediately and we refined our search. He located an even better match for me and after confirming its availability, we made a fair deal. I really appreciated Joe's honest approach, as well as all the great support staff at the dealer. I got the car I wanted, and got a good, fair deal on the purchase. Highly recommended!

Cminn

May 26, 2016

When we were shopping for a new 2017 Audi A4 Mike Dahl at Maplewood Audi was our salesman. He made us feel very comfortable throughout the process and I would recommend Mike and Maplewood Audi in Maplewood Minnesota to anyone shopping for a new car.

cars

May 25, 2016

The team at Audi of Saint Paul was great to work with, communicated well and provided excellent customer service! I would highly recommend this dealership to anyone.

CFriend

May 22, 2016

I spent a month shopping from East to West coast for a used SQ5. Little did I know that Jen would put me in a new one for a little bit more on a compelling lease. Jen applied numerous & relevant incentives and presented a fantastic price. She worked to get me a reasonable trade - eliminating the need for selling outright. Perhaps this little note will save you the time and get you to just call Jen and let her do the work for you.

derf040

May 16, 2016

I purchased a 2016 Audi A5 from Andrew. I found him very professional and easy to work with. Everyone at Maplewood Audi could not have been more pleasant and I would purchase again from them in the future.

derf040

May 16, 2016

worked with Andrew from Maplewood Audi. I found Andrew very easy to work with, was the easiest buying experience I have had with any car. Everyone at Maplewood was very accommodating and easy to work with. I would recommend Maplewood Audi to anyone.

BEVERLY NIESSEN

May 11, 2016

I HAVE HAD MY AUDI A6 FOR 15 YEARS. IT HAS BEEN A FABULOUS CAR, IN EVERY WAY. BUT, ONE OF THE BEST THINGS ABOUT OWNING AN AUDI IS NOT ONLY THE QUALITY AND FEATURES OF THE CAR, BUT THE CUSTOMER SERVICE AT AUDI OF ST. PAUL! RECENTLY, I MADE A DECISION TO TRADE MY CAR FOR A NEW ONE. I HAD SPOKEN WITH JEN BROWN PREVIOUSLY ABOUT BUYING, OR LEASING A CAR. SHE WAS SO INFORMED, WARM, AND EFFICIENT, THAT I KNEW THAT WHEN I PURCHASED A CAR AGAIN, IT WOUD BE FROM JEN BROWN! I WASN'T DISAPPOINTED. SHE MADE THE PROCESS SO VERY COMFORTABLE, SET UP MY COMPUTERIZATION SERVICES, AND HAS OFFERED TO FURTHER ASSITS ME WITH FURTHER LEARNING ABOUT MY NEW CAR. I RECEIVED, A FAIR PRICE, A DISCOUNT, MY LICENSE PLATES, UPGRADED WARRANTY, FABULOUS FINANCING, AND MORE! I BOUGHT A BEAUTIFUL A4 AND I LOVE IT!!!!! THANK YOU JEN, ALONG WITH RAVEN FOX, BRIAN BERNSTETTER, AND RYAN THOMPSON, AND JOE STIFTER THE GENERAL MANAGER. YOU ARE DOING EVERYTHING RIGHT! SINCERELY, BEV NIESSEN

Beverly

May 11, 2016

I recently purchased a beautiful 2015 A4 from Jen Brown at Audi St. Paul. I had my previous Audi A6 for 15 years and it was time to trade her in. Jen Brown assisted me and I just loved working with her!! She is fair, honest, courteous, professional, and informed! I am thrilled with my new car, and I would highly recommend Jen Brown, and the entire Team at St. Paul Audi!Sincerely, Bev Niessenat Audi St. Paul!Sincerely, Bev Niessen

davemn

May 6, 2016

We have owned an Audi for the past 10 years, so when it became time to purchase a new car, a new Audi was at the top of our list. The inventory here was large, and the prices seemed fair. Melissa Meier was our sales associate, and she made the buying process easy. She communicated well, and tried to understand our family's needs for our next vehicle so we will be happy for another 10 years. I am a fan of St Paul Audi, and recommend this dealership and Melissa without hesitation.

WendyD

May 6, 2016

I appreciate my positive experience with Audi St Paul and Joe Beedle. Decided on a Sunday to trade old Q5 for new Q5 and was driving away on Tuesday in the new car. Service and support have been great with both Q5's. Impressed with Joe's ability to find something that works for us in price and function and remember us by name 3 years after first purchase with Audi.

Q3

May 2, 2016

My Audi Q3 purchasing experience was a pleasure thanks to Jen Brown and Raven Fox. They both were professional and very knowledgable. Jen took us on a long test drive and patiently answered all our questions. She was not pushy in any way and a pleasure to work with. She made buying an Audi a breeze!Raven was so organized with the paperwork that I was in and out of her office in under 15 min. with all my questions answered. I will certainly be a return customer.

Wendy Q7

May 2, 2016

Not a fan of buying a new car and especially not a fan of car salesmen but was pleasantly surprised with Jim Palmer. My husband and I were both comfortable with him and really enjoyed our car buying experience. 1st car salesman I have ever met that didn't pressure us, actually listened to us and what we needed or were looking for.

Pleased customer!

Apr 28, 2016

Had a GREAT experience working with Mike Dahl from Audi St. Paul! He was great with NO pressure. He took the time to truly listen to me and followed up on what I asked him to do. I was very pleased and ended up buy the car from him. I would not hesitate to go back to this dealership and buy another car from Mike!

Mary

Apr 9, 2016

Andrew in the sales department has sold me two vehicles and is a pleasure to work with and very knowledgeable about the Audi vehicles; the transactions have been smooth with no surprises and he follows up with each sale to make sure I understand fully the features of the vehicle; I have recommended him to my friends and family for years. The service department is excellent; well informed staff and timely service and repairs; they respect you time

Mark car guy

Apr 9, 2016

Thoroughly enjoyed our purchase with Jim Palmer. Professional, educated on Audis and not pushy. He spent the time with my Wife and I to make sure all went smooth. I hate buying cars but this experience with Jim renewed my faith. I will be back.

malibu16

Apr 8, 2016

We spotted the car we wanted on the internet. We drove down to the Audi Dealer in Maplewood. Joe Bergeron met us at the door. We went on a nice long test drive while he filled us in on the car. We negotiated a price with a trade in and the deal was done in a couple hours. Best experience I've had at a Dealership. And the coffee! They have a great coffee and soda bar. Those espresso shots mixed with regular coffee are the best. Thanks again Audi for a beautiful car and a very pleasant experience.Charles & Sunshine Gudim

BScott

Apr 7, 2016

I traded in an Audi and purchased another car. Both Steve and Melissa were great. They went above and beyond and I can't recommend Audi of Maplewood more. The follow through was amazing! They made buying a car an easy process and made sure I was happy!

Fred Hassani

Apr 6, 2016

Mike Dahl, a true gentleman assisted me in making my car buying decision with his expertise and patience. He seems to truly care and enjoys putting a satisfactory smile on his client's face. He treated me very well. Thank you Mike!

Kia

Apr 3, 2016

Had a wonderful experience at Audi. Many thanks to Jen Brown for the excellent customer service she provided. Purchased a Lexus RX-350 with the help and guidance of Jen. Jen was very professional and answered all questions I had. Very happy with this experience.

sruebmccarthy

Mar 31, 2016

We just traded in a Jeep Cherokee and purchased a Lexus RX350 from Audi St. Paul and had an excellent experience. Jen Brown and Kevin Larson were great to work with! They made my buying experience much more pleasant than other times I've purchased cars.

Dan

Mar 28, 2016

St. Paul Audi is an exceptional auto dealer. Not of the usual sales tactics, just a clean customer service buying process. I bought a used car but I'll be back when I'm ready for a new car. Andrew was very competent and made the experience painless. Raven was a true professional. Thanks!

D. Berg

Mar 24, 2016

Excellent customer service, no pressure sales. I am a long-term happy customer.

dougmor2000

Mar 23, 2016

We recently purchased a certified Q5 from Chrisette Bany at Audi St. Paul and had a great experience. Chrisette and the dealership were very easy to work with and were both helpful and open throughout the process. I would recommend working with her.

Sharon S.

Mar 22, 2016

We had a wonderful experience buying our new Q5. Jen Brown is a fantastic sales specialist. She was helpful, easy to work with and facilitated an exciting experience.

pr24

Mar 18, 2016

Purchased used Mercury for our son, treated as if buying high end Audi. Mike Dahl was a refreshing change compared to other used car dealers we visited. Honest, professional, friendly. Transaction was seamless.

MT

Mar 14, 2016

Thank you Nick McGovern and John Wagers for your excellent customer service. These two are truly the epitome of what customer service is all about!

retired rd

Mar 14, 2016

My experience with Audi St. Paul was excellent. Jen Brown was knowledgeable, friendly and not overly aggressive. She was able to discuss all details of my inquiries and pointed out differences between 2 vehicles. She patiently explained all the features on the vehicle I selected and reviewed anything I was unsure of. The financing person was also efficient and helpful and the process very smooth.

Shannon B.

Mar 14, 2016

I had a great buying experience Mike Dahul was a big help through out the whole process. Would most definitely purchase another vehicle if ever needed.

retired rd

Mar 14, 2016

My experience with Audi St. Paul was excellent. Jen Brown was knowledgeable, friendly and not overly aggressive. She was able to discuss all details of my inquiries and pointed out differences between 2 vehicles. She patiently explained all the features on the vehicle I selected and reviewed anything I was unsure of. The financing person was also efficient and helpful and the process very smooth.

Ogden9999

Mar 12, 2016

I enjoyed dealing with the st Paul team especially Jen Brown. The purchase was easy and the team was ready and did not waste my time. I flew up landing prior to their store hours. A courtesy shuttle was waiting for me and we went immediatly to the office to sign and get the keys. I would like to have a dealer like this in KC.

Tealman

Mar 11, 2016

I continue to have very positive experiences at this dealership. I took my A4 in for some unexpected repairs. After getting a crazy expensive quote for the cost of repairs my service guy John Wagers was able to work with his manager to give me a significant discount, likely due to the good relationship I've developed with the people there over the years. At the same time I was working with Melissa Meier in the sales group to explore options to get me in a newer vehicle. She was very professional, patient and was able to meet all of my criteria for a vehicle. In the end I traded in my A4 and drove away in a new Q5! The team there was very compassionate towards my unfortunate situation and made what could've been a very stressful experience into a pleasant one.

BMWConvert

Mar 9, 2016

My experience in working with Mike Dahl was exceptional. His attention to details and the extra effort and time he spent to show my wife the vehicle was outstanding. I plan to be back in six months to buy another car from him!

Joknows

Mar 6, 2016

I experienced it myself and it is true that Audi is rated #1 for reliability and customer satisfaction.I recently purchased my first Audi, a Q3. I previously was a long standing Toyota owner. I have changed my loyalties to Audi. Why? The car is a dream to drive and has a simple eloquent aesthetic. And even more important than it's beauty, is the security I, and my family have, with its high reliability.And Audi, St Paul customer service was exemplary. Chrisette Bany was very helpful, not assertive. She graciously came in on her day off knowing we had scheduling constraints. It was an overall exceptional experience!

Joknows

Mar 3, 2016

I experienced it myself and it is true that Audi is rated #1 for reliability and customer satisfaction. I recently purchased my first Audi, a Q3. I previously was a long standing Toyota owner. I have changed my loyalties to Audi. Why? The car is a dream to drive and has a simple eloquent aesthetic. And even more important than it's beauty, is the security I, and my family have, with its high reliability. And Audi, St Paul customer service was exemplary. Chrisette Bany was very helpful, not assertive. She graciously came in on her day off knowing we had scheduling constraints. It was an overall exceptional experience!

luck

Mar 2, 2016

I have bought a lot of cars from Joe and will continue to in the future, great guy. Tammy from F & I helped also. 1st experience with her and it was very good.

Tall One

Mar 1, 2016

Helped with problem even though ouy of warranty. Appreciated!

Zoozoomom

Mar 1, 2016

Wonderful customer service. My sakesman, Mike Dahl, was very knowledgable in all aspects of the sale. I am from out of town and he made sure the car buying process was smooth and hassle free. Everything ready when I arrived. Recommend highly

MaggiMae

Feb 23, 2016

I bought a car with Audi and was floored by how phenomenal their customer service was. I will be recommending Audi Saint Paul to ALL of friends and family!!! Special shout out to Mike Dahl! He was the wonderful salesman who assisted us! I seriously suggest requesting this gentleman if you are shipping for a car. Super honest guy and he'll make it his business to make sure you're taken care of!

Mike2016

Feb 20, 2016

I really appreciated Jen Brown's approach to selling me a car. She was very committed to finding the exact car I wanted as opposed to just selling me what might be in inventory. I got a fair price for my trade-in and she did a great job of explaining how all the new bells and whistles work on the new car. My last three cars have been Lexus and I'm excited with this new experience with Audi.

Audiq5guy12345

Feb 15, 2016

After being referred by Mike at the Audi Minneapolis (and arriving late on a Friday due to traffic), Jen Brown happily stayed late to assist us with our buying experience. Jen took us thru the buying process and explained each step to our satisfaction. Tammy made the paper work and added options steps simple and understandable, We are very happy with our purchase and would refer anyone to Audi St Paul.

Joe Hockey

Feb 12, 2016

My check engine light had been coming on. I was in the area and stopped in with my Audi. Sean Cook got me in quickly and the technician found a cracked vacuum line on our 2015 Audi. They quickly fixed the issue and washed my car! I highly recommend the professional service at Audi St. Paul.

Mike

Feb 11, 2016

Ben Robbins at Audi ST.Paul is a true asset to the dealership! Ben not only took care to see that my repair was covered under my CPO warranty but also went above and beyond to get a service covered that was paid for by the previous owner! This is a good year and half AFTER I bought my car! Thanks Ben!Mike Mattison

JB NORTH OAKS

Feb 9, 2016

Megan helped determine what service was needed and it was done quickly while I waited. We always bring both Audi's here for service. Personnel, loaner cars, and facilities are top notch.

Smzitn

Feb 8, 2016

Excellent dealer. Puts its customers first. Doesn't matter if you are spending 25,000 or 150,000. They will do their beast to keep you happy. Melissa Meier was great salesperson.

DavidG

Feb 8, 2016

We spent a lot of time researching cars before heading out to dealerships to test-drive them. We wanted a smaller SUV and thought the Audi Q3 would be a good option along with about six other cars offered by other manufacturers. We didnt even think about what the dealership experience would be like, but we wish we would have. We went to six different dealerships in the Maplewood area. Some of our experiences were fine, others were terrible. The one dealership that stood out as by far the best was Audi St. Paul. We worked with Jen Brown. She was amazing. We had such a great experience with her and would highly recommend her. Jen was warm and friendly. But also calming and patient. Buying a car can be stressful, but she made us feel very comfortable and removed any anxiety we had. She quickly helped us explore the different options and which type of car would meet our needs. She didnt push us towards a vehicle or options we didnt want or need. She really listened and made sure we found the right car. She let us test-drive the car without any hassles and even spent time in the cold and slushy weather showing us car features before we drove it. She set a very high bar for customer service and professionalism. None of the other dealers came close to her.

Swiper

Feb 8, 2016

No hassle / Awesome Salesman/ it's worth the drive/ Great pricing, Great selection, We will be back for our next vehicle purchase. Go visit Joel

racefan22

Feb 4, 2016

St. Paul Audi made us feel right at home when we came in to look at one of their used vehicles. The staff was very friendly, helpful, and very knowledgeable. It was one of the best car shopping experiences I have ever gone through. I would highly recommend stopping in and working with their great staff!

Hntr33806

Feb 3, 2016

I contacted the dealership through a referral from a friend and established a relationship with Jim Palmer. Jim listened to me and helped me explore options available to me. I had an idea what I was interested in. Jim was very good at showing the differences between the different vehicles. In the end we found an A6 that met my requirements for budget, color and options. Raven in the financing depart made the financing portion go smoothly. Overall my experience at Audi St. Paul was excellent.

newaudifan

Feb 2, 2016

I researched used vehicles extensively on line, and knew what I wanted. I found it at Audi St. Paul in Maplewood, and contacted them by email. I got a response from Joel Heinen first thing in the morning. He was very accommodating and knowledgeable. I came in to see the car at my convenience, which was exactly as advertised. The buying experience was all low key and easy. It was as close to the ideal car buying experience/trade-in as could be from my point of view. I didn't get passed around. I dealt with one person (except for Tammy for the actual check writing-also great) who was knowledgeable and efficient. Fast and easy.

newaudifan

Feb 1, 2016

I researched used vehicles extensively on line, and knew what I wanted. I found it at Audi St. Paul in Maplewood, and contacted them by email. I got a response from Joel Heinen first thing in the morning. He was very accommodating and knowledgeable. I came in to see the car at my convenience, which was exactly as advertised. The buying experience was all low key and easy. It was as close to the ideal car buying experience/trade-in as could be from my point of view. I didn't get passed around. I dealt with one person (except for Tammy for the actual check writing-also great) who was knowledgeable and efficient. Fast and easy.

Ali's mom

Jan 29, 2016

Thank you for having the car my daughter wanted for the second time. You are great at what you do, thanks for taking the time to explain the features to our daughter and even setting up her phone prior to her driving away in her new car. We all could not be happier!

Ali's mom

Jan 28, 2016

Joe Beetle was fabulous in meeting our needs in the purchase of a used car for our daughter for a second time! He was flexible to our schedules and helped get our daughter's phone setup before she drove off the lot in her first first car purchase. Thanks for the wonderful service Joe! Glad you had what she wanted again, it is a very beautiful car, we could not be happier!

ldawn610

Jan 26, 2016

I purchased a 2015.5 Volvo XC60 from Audi St. Paul from Joe Bergeron. Great experience! The car was ready to go for a test drive and when time to pick it up - sparkly clean and glistening! The service from sales to finance was excellent . I highly recommend this place and Joe for your next car purchase.Thank you!!!

LT

Jan 24, 2016

I was trying to get into one of the limited Audi A-3 Etrons and Chrisette was out standing in her knowledge, communication, and was extremely attentive throughout the entire purchase, trade in, and delivery process. I am won over to this dealership and would not hesitate to refer friends and family! LT (Minneapolis)

kchlmn

Jan 21, 2016

Brought my Audi in for routine service. Brian did a great job handling the appointment and even fixed my noisy windshield wiper for me. I stayed while things were getting done as the waiting area is comfortable and quite for catching up on reading while waiting. Service was done quickly and in no time I was headed home with a clean car and set to go for another year. I am very happy with the Audi Service Dept.

edgebrook3

Jan 21, 2016

I worked with Ryan Thompson for my service experience. I had my car towed in due to the fact it was not drivable. The morning after it was towed in, Ryan followed up with me promplty and informed me they could start working on my vehicle that day. I was very satisfied with my experience and would definitely bring my car back for servicing with Ryan and the Audi St Paul service team.

Shawn Pedri

Jan 21, 2016

As always, excellent service. Savanah is always so helpful and courteous. My loaner was clean and my Q7 was returned as expected. Thanks again for the prompt repairs.

MWM

Jan 20, 2016

I worked directly with Andrew Horstman, who is very knowledgeable about the brand, and especially the A3 and S4 models. Andrew spent the time necessary to understand my wants, needs, and expectations, and eventually recommended the S4 in lieu of the A3. He was absolutely correct in his assessment, and reached that conclusion more quickly than I did, but was always tactful and considerate in his recommendations.We reached what I considered a fair purchase price, and a fair value for the car I was trading. To date, I am completely happy with my purchase and the dealership.

APPAUDI

Jan 19, 2016

Jim did a great job in ensuring my wife and I had all of our questions answered. He went above and beyond to ensure that we understood all of the options in our vehicle. For example, walking my wife through the Audi system in the new car and how all of the safety features work. We would definitely recommend this dealership and Jim as your sales consultant!

frontenac

Jan 17, 2016

Great service, inspecting for future problems and prioritizing them. They have been very prompt even when I arrived without an appointment. Also, great place to shop for and buy a new or certified Audi.

dn&fn

Jan 14, 2016

Audi St. Paul consistently provides great service in all departments. Your entire team is friendly, helpful and customer focused. At our recent service appointment everyone was professional and friendly making it a great experience. Thanks to all including Reception, Service Appointment Scheduling, Sean the service adviser who called me before the repair work was started and explained what needed to be done and John W. the service adviser who explained everything at pick up, also the mechanics for finding the problem and fixing it fast and doing such quality work, and the Rental/Loaner Dept. associate for providing us with an Audi loaner. We always feel like valued customers.

TCTORY

Jan 13, 2016

Early morning appointment for 50 thousand plus maintenance. Very quick and efficient service. Finished on time, Comfortable waiting spot with good wi fi service. Good overall experience.

Jody3571

Jan 12, 2016

What started out as a service trip to have my starter repaired turned into a trade in on a new 2016. Joe made it painless to trade in my 0ld 2007 A6 and got me into a beautiful new 2016 A6!

Daniel P

Jan 8, 2016

We bought a used 2011 A6 and are very happy. We had contact with the General Manger (Joe Stifter), Service Manager (Andrew Horstman), Salesman (Jerry Miller) and the finance department (Raven). Everyone was prompt in their replies to phone calls or emails and we were able to get all of the information we wanted on the used car to make our decision to buy. They were able to get good financing through our credit union and the process went very smooth.

Richard

Jan 8, 2016

I arrived and was greeted immediately. The arranged service was handled very efficiently and well done. I am very pleased with the work preformed and how Sean handled the appointment. As always, St. Paul Audi preformed well.

SethKRush

Jan 6, 2016

I'll start by saying that we went in to Audi St. Paul following on online ad concerning a 2012 Jeep Liberty in pristine condition. We went in without an appt. and Andrew Horstman was coincidentally out on the lot helping another customer interested in the other nice Jeep on the lot. When we asked him if we could test drive the Liberty he asked if it was okay if we could do it on our own, which was awesome. Anyways, long story short, we decided the Liberty was ours now. When we got back to the dealership Andrew was extremely friendly and easy going. The visit was so laid back and fluid that it ended up feeling more like a visit to a Travel Agent than a dealership, talking about vacations and beautiful trip destinations. Overall it is the most positive experience in a dealership that I have ever had, and Audi St. Paul will definitely get any future business I can throw their way. For financing, Andrew sent over Raven Fox to help us through the rest of the paperwork. With a name like Raven Fox, they have got to be amazing? Right? And she was! She was extremely easy to work out all the little final details going into buying the Liberty. She crunched the numbers, and was very efficient and thorough with the paperwork. It was another laid back, no real pressure encounter and Raven helped us out with everything we needed and then some.Wonderful atmosphere, great people, and great service. If I could give it more than 5*, I would!

Happy customers from Minneapolis

Jan 2, 2016

Our experience with Audi St. Paul was, for the second time, the best car buying experience ever. Our sales person, Joe Bergeron, was very knowledgeable, patient and professional. He provided his expert opinion throughout the entire process. He worked with us diligently, making sure we were getting into a vehicle that fit our needs. Joe was timely in his communications with us, and that is greatly appreciated.

JB and AB

Dec 30, 2015

Megan did a great job helping us with our A4. Also have an A8L that is 11 years old in perfect shape due to great care at Audi St Paul service.

Audi

Dec 29, 2015

I have purchased two Audi's from Jen Brown at Audi St. Paul. We called Jen in the morning with what we were looking for and drove home that afternoon with a new car.

Scott D.

Dec 28, 2015

Megan Weinzierl is awesome. Very concise, friendly, and professional. She exudes confidence in knowing her trade well. Thanks again Megan.

Horst Kraft

Dec 21, 2015

Excellent service throughout. Chrisette was very helpfull.

NRL

Dec 21, 2015

While my Audi A5 was in for service, I looked at an A4 and was offered a free appraisal on the A5 by Melissa Meier. She was extremely personable and very helpful. Having just lost my husband, I needed someone who understood my needs and my situation without pressuring me to make an important decision and she was all that. On my next visit, I drove away in an S4 and just love it! Thank you, Melissa, for all your assistance and for making the trade-in a pleasant experience.

55129hgk

Dec 21, 2015

Chrisette was our sales person and did a excellent job selling and explaining the Q5 to us.She was very courteous and helpful, very good experience.

jps

Dec 21, 2015

It was easy to make app't and the work required was done promptly. Good job Brian Bernstetter. Good comp wash job, too! Nice coffee and snacks, as well.

Lois

Dec 21, 2015

I liked working with Christa Bang because she did not use pressure tactics to get me to buy a car. She was very good about going over everything with me as well.

The Martins

Dec 19, 2015

Visited Audi of St. Paul and asked for Joe Beedle on a recommendation from a friend. Joe was extremely knowledgeable, patiently took his time with our indecisions and did a great walk-thru after the sale. Traded a BMW X3 for and Audi Q5 and we're happy, happy, happy.

Chriss

Dec 19, 2015

Joel is very knowledgeable of the cars he was selling and able to explain all of the different available. It is obvious he has a passion for the Audi product line.

Joe Hockey

Dec 19, 2015

Brian Bernstetter did an outstanding job on our latest service! We will continue to have our car serviced at Audi of St Paul. Thank you!

The Martins

Dec 19, 2015

On a recommendation from a friend who dealt with Joe Beedle, we visited Audi of St. Paul to look at the Q5 and Q3. Joe was very knowledgeable, easy-going and truly a nice guy. No schlocky used car schtick. Traded a BMW for an Audi and we're happy, happy, happy.

happy customer

Dec 17, 2015

Andrew & Chrisette were knowledgeable, friendly & went the extra mile to helpus understand all the features & details. It was the most positive car purchase experience we haveevery had. A great team!!

JamesA4

Dec 16, 2015

I think highly of my Service Rep, Ryan Thompson. He strives to make things right for me. I have serviced my 3 Audis purchased there since 1996 and Ryan is aware of that. He rightfully understands the value of a long-term client. He appreciates my business and I appreciate that about him.However, my satisfaction does not extend to other areas of their operation such as Marketing. For most of those 19 years, I regularly and periodically would receive coupons via USPS, and then later via email, to be used to defray the cost of service. They would be for items like 10% off any repair, or $50 off a complete detail, $50 off new tires, etc. The last coupons I received were in September 2014. Ryan tried several times to get me back on the list; was told i was-----but I don't receive anything. Emails are not coming nor are they going to junk file nor do i receive anything via USPS. I also have tried corresponding myself. One guy i corresponded with last summer stated he would send the next batch of coupons out to me now that he had my email address and then follow up with me to be certain I received them. Result: No coupons received and no follow up call. Last week after my A4 was in for the 35,000 mile service, I decided I'd had enough of their incompetence and I went online looking for a "contact us" link and wrote a note to the parent company. A week later, no one has had the courtesy to even acknowledge receipt of my correspondence. Next step: email to David Ydstie, Service Manager.

Jason E.

Dec 12, 2015

I'm a repeat customer at Audi St Paul and they've been great partners with each purchase. Great service, comfortable facilities, and a commitment to my satisfaction as a customer is a plus. Mike Dahl has helped me with each purchase and I'd highly recommend him as a consultant for anyone looking for a new Audi.

Peter's TT

Dec 10, 2015

I make it a point to bring my Audi TT for all scheduled and the occasional unscheduled maintenance. I am quite pleased with the quality of the service I receive. I feel like I am getting valet service. Maybe I'm getting spoiled?

kaystoe94

Dec 9, 2015

Genuinely nice people who were very quick and attentive to our needs. They were very helpful and made sure we received what we needed for our small family. When one of the doors would not shut, we were able to go right on in and they fixed the problem for us no problem. Very good service.

dissatisfied buyer

Dec 8, 2015

Recently purchased q5 certified used.I had asked about a newer model at Mpls. Audi , same ownership, and was dissuaded from buying it.After buying this vehicle I realized it did not even have LED headlights.It was never mentioned and I would not have purchased that vehicle had I known.

Gary with an Audi

Dec 2, 2015

I had a need for a wheel alignment on my A4. The dealer is the right place to go for such a task. John Wagers was my Service Advisor and he took good care of me and the car. No complaints on how I was treated. The cost was reasonable and it so happened that my need coincided with a coupon I had received from the dealer some time earlier in the mail.

TJ

Dec 2, 2015

Excellent team of individuals. My best experience with purchasing a car. Starting from Joe Bergeron (Very straight forward and helpful) Raven Fox - (Informative with the financial accept, making it easy for me as a customer to make a good financial decision to fit my budget) The general manager Joe Stifter (Took to the time to show appreciation for the business). Great individuals who truly cares about what works for both parties. This is my second experience with a purchase with this team and can confidently say Maplewood Audi dealership is blessed to have all of these great individuals on their side.

Terry

Nov 30, 2015

This is a second amazing experience with Audi St-Paul and more in particular with Raven Fox and Mike Dahl. Gorgeous service and an amazing car. Thank you guys.

TC

Nov 29, 2015

This is a second amazing experience with Audi St-Paul and more in particular with Raven Fox and Mike Dahl. Gorgeous service and an amazing car. Thank you guys.

Lillymom

Nov 27, 2015

This is the third Audi TT I have purchased so I have had many opportunities to evaluate this Dealership.I loved the first two Audi TTs and love the new one too! IT IS AWESOME, and so is this Dealership! I have never had a problem or complaint with any faction of this Dealership. We are currently a two Audi family. When looking to buy or trade in our Audi we always schedule a visit with Joe Bergeron. He is "our guy" for sales! He is honest, helpful, committed to the customers needs, and always available to answer questions. I love the fact that he meets you at "your level" of understanding regarding new technology, and allows time to address each question you might have. In addition there is "no pressure". When the time comes for the NEXT AUDI we will be giving Joe a call!!

cgomez247

Nov 26, 2015

I was recently sold a 2011 A4. When I had gone in to speak with the salesperson, she had talked me into buying an Audi from the dealership because of the pride Audi takes in their cars and how they do a diagnostic on them and make sure they are in good condition for sale. Within FOUR days of owning the car, the low oil pressure light came on. It turns out that the engine needs to be replaced. I was sold a car that had a DEFECTIVE engine!! When I went to discuss the issue with the manager, he said they would go "half" on the repairs. This is an over $12,000 fix and spending $6,000 on something that was sold defectively is absolutely ridiculous! This is very very frustrating as I have thousands of dollars on the car loan and clearly do not have $6000 to spend on a car that needs a new engine when I bought it. It was also very disappointing that the manager did not even mention the option of escalating this issue to corporate. I was sold a DEFECTIVE car. I am very disappointed that Audi has not handled this issue better then they currently are.

Badger Tom

Nov 23, 2015

Excellent, timely service. Service advisor Ryan Thompson was very professional.

nnkris11

Nov 21, 2015

Audi St. paul did a wonderful job at accommodating my specific needs to get out of a lease end at a different dealership. They were flexible, honest, wanted to work with my needs, and very friendly/not pushy throughout the process. Steve is a great addition to the Audi team in St. Paul. I was impressed by his sense of professionalism. He was very genuine throughout the process and was more than eager to make the deal work for both our needs. he stayed well after his hours to make sure everything went smoothly and was committed to the entire process. The manager working that evening was also more than willing and happy to figure out the best deal for my situation. The finance department was also very great and easy to work with. Tammy did a great job and made it a seamless process! Thanks again!

Nicole

Nov 20, 2015

Anyone I have dealt with at Audi St. Paul has been absolutely wonderful. While Melissa Meier continues working her magic to see if I could get into something that is affordable and suitable for me, Madison Seebeck and John Wagers take care of getting my car fixed exactly how I want it fixed and all the while I'm driving one of their brand new loaners . Even though my Audi was purchased at a used car dealership, Audi St. Paul has gone out of their way to treat it like it's one of theirs. Each time I have it in for service or maintenance, the Service Advisor's take their time explaining things to me so I understand. If I happen to come when my Service Advisor is helping another customer, there is always someone else willing to jump right in and assist until mine is free. They are exceptional.

Bluechevy

Nov 19, 2015

I test drove a 2015 A3 and knew I had to have it. Within 24 hours the car was mine. As it gets dark early I test drove at night and didn't even notice that the window trim on the passenger's side was a bit scratched. I was told about it and delighted to hear they would replace it. Sure enough, the replacement made and a loaner given. Wow. So glad I jumped from VW to Audi. Chrisette, Tammy, Raven and John made the process smooth and painless. Trust me, getting a loaner from Weatside, where I had previously purchased 5 VWs was like pulling teeth. Excellent customer service at Audi St Paul!

AudiSTPisBAD

Nov 17, 2015

I experienced a multitude of issues while taking my vehicle in to be serviced here, I could write a novel about it but I will try to be short. The numerous times I had my car in here was far and away the worst and most unethical service experience I ever had. Almost every time I brought my car in to be serviced some random thing would immediately go wrong when picking it up. It's an older car with 110,000 miles so some things are expected but when it happens 4-5 times in a row it stops being just a coincidence. Some quick examples: I got an oil leak fixed and they forgot to put a part back under the hood, it was very obvious for me to notice it was not replaced. They later admitted that the mechanic broke it on accident and threw it away. They replaced the part but the point is that they tried to hide it hoping I wouldn't notice. Btw, the oil leak was not fixed and I had to take it somewhere else to get it properly repaired. To eventually fix the oil leak they quoted me at approx. $1200 to fix the valve cover. After taking it to another auto shop they changed me just $350 to identical work. I needed a headlight bulb replaced, they quoted me on the bulb but told me it would cost an extra $100 or so (Not sure of exact price or issue) because the socket or something was rusted or something. I took it to the other mechanic that fixed the oil leak and they charged me a flat $40 and said the socket was fine and the bulb will function well. Not a huge saving, but it shows that Audi St. Paul will try to squeeze every dime out of you on top of their premium prices. They will NEVER provide you with a less costly alternative to your problem. They will quote you on the most expensive fix possible and that is it. One day after I picked up my car after one of these quotes my convertible top malfunctioned and froze half way while retracting, it has never done this before in the hundreds of times I've used it. I took it in to have them look at it and said the convertible motor is broken and it will cost roughly $2000 to fix. That sounded outrageous so I did some research and learned you could do a manual reset. I asked them if they tried that and they did not, I asked them to try it and it reset the top and the top has worked fine ever since without spending $2000 on a motor replacement. The point is they did not even attempt the manual reset or even present it as an option. They quoted me $2000 and asked me yes or no if I want to proceed. While they aren't doing anything unlawful I find this kind of practice to be highly unethical. To wrap it up, these were just a couple examples, there are 3-4 more stories of equal lack of confidence that I can post about another time. It is in your best interest to find another place to replace your car. Also, there is an abundance of 5 star reviews on here because they use a 'review funnel.' They send out an email to clients after their service, the link they provide sends you to a review site if you have a positive review but it sends you back to a dealership email for negative reviews. This practice is not against online review regulations but can be seen as an unethical practice in the digital marketing world. But at least they stay consistent with their unethical practices.

Judy and Arnie

Nov 12, 2015

Warning light on A4 led to tow to dealer. Service performed quickly with up-dating calls and car ready for pick-up the following evening. Excellent help from Megan W., our service adviser. We have had or have 4 Audi"s :A6, allroad,A8L,and A4 and always use Audi St Paul service. One reason we buy Audi's is because we are treated so well and reliably by the service department.

Carwash1

Nov 9, 2015

Great dealership to do business withVery professional and informative without the pressure you feel at many dealerships The dealership was clean, inviting and the dealership personnel were friendly

Bluechevy

Nov 7, 2015

I have never been treated so well at a dealership. I feel women are often overlooked or not taken seriously when purchasing a car. Well, I've purchased seven cars and bar none, Chrisette Bany at St Paul Audi is the most respectful salesperson I've ever dealt with. The level of customer service at St Paul Audi is the best I've experienced. Thank you, Chrisette!

Tom&Kate

Nov 6, 2015

My husband and I purchased a new Audi Q5 last week at St Paul Audi and dealing with Jim Palmer made it the best car buying experience we have had, and we have had many! His patient, knowledgeable and easy manner was the perfect fit for us.

Audi buyer MN

Nov 4, 2015

We have purchased and leased multiple cars from Audi St. Paul. And we've also had our cars serviced here for 14 years. Joe Stifter and his entire team are simply fantastic - every individual provides exceptional customer service. The sales team is great. Easy to work with, no tricks and gimmicks. The financing team is competent and knowledgeable they explain all of your options in an educational way no pressure tactics. Although the entire Service team rocks, John is probably one of the best. He's made my wife feel very comfortable in discussing everything from deer collisions (!) to recommendations on new tires. That's a big deal to both of us. In the 2 instances when we had anything close to what I'd call an 'issue', the team rallied and addressed everything to our complete satisfaction - and delight. Customer loyalty isn't defined by interactions when everything is going great. It's defined by how an organization takes care of you when there is a problem. And last week, when confronted with a fairly big issue, they stepped up and came through for us. Quality product. Superb service and sales. And when it matters, doing everything they can to support their sterling reputation. They've once again earned the re-confirmation that I'm a customer for life.

Nosral

Nov 2, 2015

We had oour car serviced and Audi sent us home with the oil gage at one quarter full. We called service on Saturday to ask about this. It is Monday night and no one from Audi Service has even returned our call. VERY DISAPPOINTED.

Beverly

Oct 31, 2015

I was recently at the St. Paul Audi dealership for a new tire and a 140,000 mile service. I always ask for Ryan Thompson, or Brian Bernstetter. This time, Ryan was available to help me. As always, my car was cared for efficiently, professionally, and respectfully. I think of Ryan and Brian as my friends. They are always very upfront with me about what needs to be done on my car immediately, and where I can perhaps wait a bit to do a repair to help me financially. They listen to my concerns carefully, inform me about any problems, in detail, and I trust them because over the years they have earned my trust. It is very reassuring, I think especially for a woman, who may not be as knowledgable about cars in general, to feel so respected. I can bring my car in via appointment, or on the spur of the moment, and I always get GREAT service! I also always drive away having my car clean, inside and out, and drinking a Cappuccino. How nice is that! At times, I consider purchasing a new Audi. I have had conversations with Jen Brown. She is never pushy, always helpful, very pleasant to talk to, and I would trust her with my next purchase. I look forward to that, at some point. Also. the St. Paul Audi dealership is always clean and comfortable, if I nee to wait. Everyone is very pleasant and professional. When I have need for a rental car, I always have a beautiful, nearly new Audi to drive, at no cost, and filled with gas. I don't know what else I could ask for. I love my Audi, and I love Audi St. Paul. Thank you Ryan, Brian, and Jen and the entire team at St. Paul Audi for your amazing service!

judy456

Oct 31, 2015

I ended up really likeing everyone at the dealer, They were very helpful explaining everything. Joe spent a lot of time reviewing the car with me, Raven did a great job describing all the different options, financing etc. No surprises. Great experience.

nmay

Oct 27, 2015

I hate car shopping, but working with Joe Beedle at Audi St. Paul changed my attitude. He made the car buying experience enjoyable. There was no pressure and in the end, I felt I got a fair deal on an awesome car.

Caraudi

Oct 27, 2015

Love my new Audi A3. I would definitely highly recommend Audi St. Paul. I have purchased many audi's from audi St. Paul and I had the best experience working with Jim Palmer! Thanks Jim! I'll be back.Ann Crowl

nmay

Oct 27, 2015

I hate car shopping, but working with Joe Beedle at Audi St. Paul changed my attitude. He made the car buying experience enjoyable. There was no pressure and in the end, I felt I got a fair deal on an awesome car.

warneea

Oct 26, 2015

Mike Dahl and the entire team at Audi St. Paul was AMAZING! Hands down this was the best experience I've ever had while buying a car. I will recommend Audi St. Paul to everyone I know and will no doubt be a customer for life! Thank you!

Pissed Audi Owner

Oct 26, 2015

I will never buy another Audi, you don't stand by your product. Audi customer service is equal or less then Walmart. Not to mention that VWAG had horrible ethics.

warneea

Oct 26, 2015

Mike Dahl and the entire team at Audi St. Paul was AMAZING! Hands down the best experience I've ever had while buying a car!

Mld22

Oct 20, 2015

I compared the Audi Q5 to a variety of luxury suv's. The Q5 in my opinion was the all around top choice. I went to three dealerships and found the best deal and sales service at Maplewood Audi. I had an excellent experience and would highly recommend Chrisette Bang! Thank You! I love my Audi Q5!!!!!

tjdokken

Oct 16, 2015

Joel Heinen my salesman was fantastic. I was treated like I was buying the most expensive car on the lot (which I most certainly was not). If I didn't know I was buying a used car, I would have thought I was buying a new car the way I was treated. Overall will most certainly go back to St Paul Audi for any future new car needs.

DLS

Oct 13, 2015

I could not feel better about buying a car from Joel Heinen. From my first call, to Joel handing me the keys, was fantastic!I called with specific questions about a used car and Joel went out and looked a the car and called me back. His answers were in great detail and very honest. He did not try to tell me it was something it was not! Joel was able to get me answers to all my questions about additional cars prior to me buying a car. I will recommend Joel as I can and will use him again as needed in the future.

CMI

Oct 5, 2015

All throughout the buying process, the staff at Audi St. Paul made it easy to work with them. From ordering my car, negotiating the deal including trading in my car, getting credit approval, doing the final paperwork and picking up (and being trained in) the vehicle, they went out of their way to show me that they really cared about my business. I highly recommend sales rep Joe Beedle, who worked tirelessly on my behalf to make sure that things went smoothly. Joe is very knowledgeable about the product line, and incredibly pleasant to work with. And, I'd be remiss if I didn't mention the great management team, Joe Stifter and Dan Wiley. Buying a car at Audi St. Paul was a lot of fun; it's a great buying experience.

CMI

Oct 5, 2015

All throughout the buying process, the staff at Audi St. Paul made it easy to work with them. From ordering my car, negotiating the deal including trading in my car, getting credit approval, doing the final paperwork and picking up (and being trained in) the vehicle, they went out of their way to show me that they really cared about my business. I highly recommend sales rep Joe Beedle, who worked tirelessly on my behalf to make sure that things went smoothly. Joe is very knowledgeable about the product line, and incredibly pleasant to work with. And, I'd be remiss if I didn't mention the great management team, Joe Stifter and Dan Wiley. Buying a car at Audi St. Paul was a lot of fun; it's a great buying experience.

Littleskittle

Oct 3, 2015

Joe Beedle helped me out buying a '15 A3 and was awesome to work with. Made the process extremely easy from start to finish. He was much more knowledgeable than any salesman I've worked with, and the walkthrough of the cars features after purchasing it was a nice touch. 10/10 experience and I would definitely buy another vehicle from here !

Linda

Sep 30, 2015

I found the entire buying experience a pleasure. I especially enjoyed working with Joel Heinen. Joel provided outstanding customer service. He was honest, trustworthy and very patient. Together, we made a vehicle choice that was right for me.

Jim Liddell

Sep 24, 2015

150,000 mile service of our Audi A6 went very smooth. I dropped the car off at 7:45 AM and was given a thorough explanation of what would be done, what would be checked along with the cost for this service by my Service Consultant of many years; Ryan Thompson. St Paul Audi then drove me to work and picked me back up before noon. Ryan, again went through what was done, checked and provided information on what would need to be done on upcoming service appointments including brakes and tires. As always, Ryan and St Paul Audi did a spectacular job. This is why I drive Audi.

jaliddell

Sep 24, 2015

150,000 mile service of our Audi A6 went very smooth. I dropped the car off at 7:45 AM and was given a thorough explanation of what would be done, what would be checked along with the cost for this service by my Service Consultant of many years; Ryan Thompson. St Paul Audi then drove me to work and picked me back up before noon. Ryan, again went through what was done, checked and provided information on what would need to be done on upcoming service appointments including brakes and tires. As always, Ryan and St Paul Audi did a spectacular job. This is why I drive Audi.

K.S.

Sep 23, 2015

Recently purchased a new A4. Fair trade-in value negotiated, quick turnaround in new car delivery. Mike Dahl was a pleasure to work with and was very thorough and helpful in his walk through of the new car in regards to new features, set up of phone, and use of the navigation system. Would definitely contact Mike again and would recommend him to friends and family.

MA

Sep 18, 2015

A huge thank you to Maplewood Audi for once again being there when service was needed. John Wagers is always professional and helpful and goes a step or two beyond what is expected. I can't imagine going anywhere else to have my Audi serviced -- and the care is nearly 12 years old.

Rebecca

Sep 18, 2015

Andrew Horstman was very knowledgeable, patient, responsive, and helpful. He made the car buying experience enjoyable. He gave us time to make the right decision for us without putting on pressure. I would definitely purchase another vehicle from him.

Dr G., Audi driver

Sep 14, 2015

Jennifer Brown found my son a first car at a very good price in just a few days, stayed late on Friday night with the financial person and the manager to complete the sale, and made it a fun and easy experience to buy this used vehicle. I have leased and purchased new Audis at this dealer ship for about 15 years and have found them reliable and helpful and easy to deal with. Highly recommended.

Insurance Agent

Sep 14, 2015

I have purchased several cars from Joe Bergeron at Audi St. Paul. I have always been very satisfied with the dealership and Joe is does and excellent job of explaining the car's features and handling the sales process

Bob, basketball ref

Sep 11, 2015

I recently had my 15,000 mile required service for my Audi S6. My service advisor, Ben Robbins, was professional, personable and provided me with an update while my car was being serviced. I was extremely pleased with the overall experience. The service was completed in a timely manner, my car was washed and ready for me upon my return, and Ben provided me with a detailed report of the service that was provided. I purchased my car there and would highly recommend both the sales and maintenance staff I worked with.

Sean

Sep 11, 2015

Jim Palmer helped us get the A4 Avant we were looking for. When I arrived to pickup our vehicle Jim took time to walk me through the vehicle and give me product training so that I was ready for the road. Raven Fox had may paperwork ready and we closed the deal in a short period of time. The process was painless.

johnw

Sep 10, 2015

St Paul Audi had the right vehicle at a fair price for our needs. Joe Bergeron was courteous, professional, and respectful of our needs. A great buying experience and would recommend toanyone.

Mary-Dog Lover

Sep 8, 2015

The entire car buying process could not have gone better thanks to Jen Brown. The bottom line is that Jen is technically strong and intuitively knows how to assess people and address their needs in an individualized manner that builds a sense of trust and fairness. She was very responsive, but not pushy. Her active listening skills were about what WE wanted and in a short period of time we developed a list of authentic shared personal interests as well. She was actually positively touching people's lives, while selling cars. The negotiation process was short and did not feel like a fake or adversarial process. We had done our homework and felt we got a very fair deal.

Propofol09

Sep 8, 2015

Adequately answered questionsProfessional service with a constant friendly face.Thorough demonstration of the car and the many attractive features that it offered.The dealership itself was modern and classy

Raul

Sep 8, 2015

I had a great experience with everyone at Audi St. Paul. They helped me find the perfect car, answered all my questions, and worked me through the process quickly. Would highly recommend to anyone searching for a new car.

Senior Pilot

Sep 3, 2015

I was struggling to get access to the new Audi TT. Andrew Horstman from Audi St Paul worked with me through email to see and drive the 2016. Timing was a challenge since I live in central Wisconsin 3 hours away. Andrew was a pleasure to work with when the big day came. It was a very positive experience working with Andrew and Audi St Paul.

cristwu

Sep 2, 2015

My family went to see if we could find an ideal car. My daughter enjoyed herself at the kids' play room as well as the treats. In this way, I could focus on the cars. Mike ( the sales) was very patient, professional and friendly. It help me making decision on what we need about the car. When we got the car, it was getting dark and took almost one day to buy it. However, it is pleasure experience.

Satisfied Customer

Aug 31, 2015

I recently purchased my first Audi, an A6. It is a certified pre-owned car with very low mileage and in mint condition. The salesperson who sold me the car is Drake Talbert who went the extra mile to se to it that the navigation system, in particular, was working perfectly, which is crucial to me as I use a GPS to get everywhere. I'm looking forward to many years of driving my new Audi.

Kurt P.

Aug 29, 2015

I really felt like their no pressure attitude and willingness to work with me and get me into the car I wanted in the time I wanted was truly an enjoyable experience. Thanks Jen Brown, Drake and Tammy.

Mary

Aug 26, 2015

St. Paul Audi and my service advisor, John Wagers, are awesome to work with. I know that I and my vehicle will be treated very well whenever I come in to have something done. John is extremely professional and very responsive. My car is in the best of hands when it is at St. Paul Audi.

TC

Aug 23, 2015

I had a great experience at Audi St-Paul. Very welcoming, open to test drive all cars and compare. Made my choice quickly. Friendly environment and great follow-up. Drake Talbert is a great sales specialist!

carol of st. paul

Aug 18, 2015

Okay, so we've bought, sold and traded in many cars in the last 30+ years. And honestly, most experiences have been nothing but a big hassle and left us fried, irritated and shaking our heads that all car guys and dealers are the same. Not this time!!! Seriously - giddy with this experience. We worked with Larry Swenson at Audi St. Paul and finally ... finally ... had an EXCELLENT experience, one that left me with renewed faith in the car business!! Even my husband was happy, and that doesn't happen much with car-buying! Larry rocks. The whole experience was painless. I just can't say enough about the entire experience. WOW, Audi St. Paul; you've just set the bar WAY high for everyone else in the biz. Bravo and well done. We'll be back again.

mkotha

Aug 18, 2015

We found our perfect Audi A6 car thanks to Audi of St. Paul. Joel is a very knowledgeable person and has provided us with a hassle-free car buying experience. The car was delivered clean with all the required paperwork.

eldercd

Aug 16, 2015

I couldn't have asked for a better car buying experience than the one I received from the Audi dealership in St. Paul, MN. Larry Swenson did a fantastic job in helping me choose the right model, and ensured my overall buying experience was well taken care of. Tammy Chamberlain made the financing so simple and fast. I will definitely return to this dealership for future purchases.Chris Elder

PerfectCarSearch

Aug 15, 2015

I went to Audi St. Paul to look at a used Saturn Vue i found online. Mike Dahl was the sales person i worked with from when i entered the building until i purchased the vehicle. Mike along with Raven Fox and Tammy from the finance department were all easy to work with. They listened to my concerns and gave me answers right away so that i wouldn't waste my time. I was most impressed with Mike's customer service. We connected right away because of his honesty, willingness to answer all of my questions, communicating with me through email with updates and working with my busy schedule. I didn't get a warranty for the used vehicle but the negotiated price was fair and it worked for the both of us. I had a great experience and I would do business with them again.

Brad

Aug 14, 2015

Excellent transaction. Very good place to do business. I worked with Andrew Horstman, and everything went great. Everyone at this location was very helpful and there was no pressure, or back and forth negotiations etc. They just gave me their most competitive price up front. I would recommend this dealer to anyone.

no

Aug 13, 2015

Service at Audi St. paul addresses and solves all my concerns and problems with each and every visit. I can't imagine myself going anywhere else, even if I own a non-audi car.

eveutyro

Aug 12, 2015

I recently just purchased my first Audi. Working with Chrisette and Raven made the whole process easier. Chrisette was very helpful and very lovely to work with. Raven was thorough and very kind. I would definitely recommend Chrisette and Raven! Thank you so much!

A6sport

Aug 12, 2015

I am a loyal Audi customer and have been driving Audi cars for more than 25 years. We were looking to add a Q7 to the fleet and ended up with an A8L. The folks at St. Paul Audi are the best. Melissa Meier, my Sales Associate made purchase a breeze, and took great care of us. I even got a text message from the GM of the dealer thanking me for my purchase! I think they realize, we have many options for car buying, and they want to be the preferred option...Thanks Audi St. Paul

eveutyro

Aug 12, 2015

I recently just purchased my first Audi. Working with Chrisette and Raven made the whole process easier. Chrisette was very helpful and very lovely to work with. Raven was thorough and very kind. I would definitely recommend Chrisette and Raven! Thank you so much!

Jeff

Aug 11, 2015

Andrew Horstman patiently worked with me to find the right vehicle for my needs, and once identified spent ample time to walk through the new Lexus I bought.

Jeff

Aug 11, 2015

Andrew Horstman patiently worked with me to find the right vehicle for my needs, and once identified spent ample time to walk through the new Lexus I bought.

RCW

Aug 10, 2015

Joe Beedle was great in helping us find the car we wanted at a great price, my only compliant is a usual when purchasing a new car they tried to sell all the extras such as car coatings, tire protection etc.

satisfied

Aug 8, 2015

Looking for a professional transaction, see Jen Brown. Knowledgeable, courteous, professional, and helpful. Followed up on any problems. Would return to business with Jen. Thanks Jen

Lucky Lady

Aug 7, 2015

I purchased a 2006 Toyota Avalon XLS from this dealer. I worked with Drake Talbert regarding the purchase of this car. He was friendly & helpful & was willing to negotiate on the price of the car.It was a pleasant and easy process for me as a buyer. I give Drake Talbert a excellent rating for selling this car to me. He was very informative about all questions & concerns.

AudiA6NorthLoop

Aug 6, 2015

Joe Beedle is top notch. Personable and knowledgeable. First time I purchased a car and trusted the person at the other end of the transaction. Would absolutely buy from Audi St. Paul again and will seek out Joe by name.

AudiA6NorthLoop

Aug 6, 2015

Joe Beedle is top notch. Personable and knowledgeable. First time I purchased a car and trusted the person at the other end of the transaction. Would absolutely buy from Audi St. Paul again and will see out Joe by name.

johnsbizmn

Aug 6, 2015

Annette Adams professionally took me through the selecting and buying process. Prior to that she worked with the service department to value my car and following such review I decided to look for a replacement car. Tammy handled the business side as a true professional as well. Also Brian was helpful on the service side of things. One issue: When I test drove the vehicle the floor mats were in the cargo area and when I picked it up they were recently shampooed again in the cargo area to dry. I allowed them to dry over night. The driver side floor mat is almost worn thru and totally unacceptable for a CPO. I would like it replaced.

Steve G

Aug 5, 2015

I purchased my last 2 cars from this dealer. They have always treated me very well and given me a really good deal. Ill be back and Jen Brown is a Gem.

DLW2015

Aug 5, 2015

Working with Jen Brown on the purchase of a new Q5 was a pleasant experience. She was upbeat, positive, friendly and knowledgable. In addition she truly made you feel like they wanted and valued your business, doing it without any pressure or hassle. Thanks to Jen, Joe S and Raven for making this a very positive experience and for having the Q5 spotless when we picked it up.David and Linda

Dash with Farmers

Aug 4, 2015

I've been a long time customer of the service department at Maplewood Audi, but now for the first time I was buying a used car from them. The price tag was absolutely unbeatable and the service was great. Andrew H was fantastic to work with and I can truly say that his follow up and work with the finance department is what sold me on the car and got me off the fence. Definitely a customer for life here.

DLW2015

Aug 4, 2015

Jen Brown was great to work with in purchasing our new Q 5. She was upbeat, positive, friendly and knowledgable. She made us feel like they truly wanted and valued our business, all without pressure. Thanks Jen, Joe S and Raven for a positive purchase experience...and thanks for having our new ride spotless when we picked it up! David and Linda

newcar16

Aug 4, 2015

I came into "look", but fell in love with the car. The salesperson, Mike Dahl, who was so helpful and informative cinched the deal for me.

MarneeK

Aug 1, 2015

This is our first Audi, ordered a 2016 Q3 process was very easy and our Salesman was great. Andrew H. answered all our questions and was not pushy. When we picked up our vehicle all the paperwork was ready and correct so it did not take a long time to process us through. Andrew explained all the features of the car very well and helped me set everything up in the car. He also checked back after a week to make sure we were Happy. Best car buying experience to date.

Brenda

Jul 30, 2015

Although we arrived at St. Paul Audi to test drive another vehicle, the Q5 immediately caught our eye! Great place to purchase a pre-owned vehicle, as our pre-owned looks direct from the factory after the exceptional work by the detail crew. Jen Brown was amazing to work with! Very knowledgeable on any vehicle we inquired about, and made the car buying experience exciting and fun! Raven Fox swiftly handled our purchase, and provided us with information regarding additional available options for the car. We truly enjoyed our St. Paul Audi experience and will return for our next purchase! Fun staff, great selection of new and pre-owned cars, no pressure to buy or add to your purchase! Feel we were treated fairly for our trade. Glad we found this dealership.

Del Knutson, Jan Radinzel

Jul 27, 2015

Jim Palmer did great job explaining all the features that the 2012 Audi A5 convertible that we purchased at St. Paul Audi. Jim Palmer, showed patience, during the sale. Jim was not a pushy sales person, allowing use to make our own decision.

Matt

Jul 24, 2015

Pleased with the service and follow up from the Audi St. Paul team.

tay44

Jul 23, 2015

Was in for 75k maintenance. $20 off coupon I provided wasnt deducted on bill. Next day my headlight went out. A 30 minute visit became 2.5 hours, then they broke my light requiring a third visit. Overall, not happy with the service or attitude saying I got a $1k light for free (b/c they broke it). I wouldnt buy an Audi again.

RT

Jul 22, 2015

Once I found my car the purchase process was very easy. My salesperson (Melissa) was great and kept me informed every step of the way. I told her what I was looking for and she found it. She didn't try and push me off in a more expensive direction and responded to every one of my concerns. Very professional.

tay99

Jul 22, 2015

Was in for 75k maintenance. $20 off coupon I provided wasnt deducted on bill. Next day my headlight went out. A 30 minute visit became 2.5 hours, then they broke my light requiring a third visit. Overall, not happy with the service or attitude saying I got a $1k light for free (when they were the ones who broke it). I dont yet even have 75k miles on my A3, yet I had the serpentine belt shred apart and require me to tow in the car in the middle of winter, I had the AC line break requiring another tow (since I wasnt able to see if the leak was from the AC or radiator and couldnt risk driving it in), Ive had a steel spring axle break at the end of the metal piece requiring replacement (and two months to get the part from Germany), and needed to have an $800 latch in the passenger door replaced (per one of the reps, they see this on many Audi's, not just mine). For the money I paid for my car, I would have hoped for much better performance and reliability. I wouldnt buy an Audi again.

greg

Jul 22, 2015

We enjoyed working with Chrisette and Raven on the purchase of a CPO car. They made the whole experience very easy! We look forward to working with them in the future.

Chuckytt

Jul 20, 2015

Working with Joel was great. He made the process very easy, and accommodated my schedule, as well as the distance between my home and their location, and came up with possible solutions to issues I had. They were very reasonable on price, and were able to value my trade in. Only Complaint is that I had to go through the warranty process for a used car, which just lengthened the buying process, however for most people I am sure it is valuable, and only took about 15 minutes total time with the finance manager. I would definitely buy another car from Joel.

Irish68

Jul 20, 2015

Drake and Joe were knowledgeable, professional and courteous throughout the process, and Tammy was professional and fun to work with as well. Our overall experience at St. Paul Audi was excellent and exceeded our expectations. We would highly recommend the entire team to anyone that is in the market for an Audi.

Mel

Jul 14, 2015

We had a great experience at St. Paul Audi dealership. Mike Dahl was extremely professional and helpful to us when we purchased our vehicle. We loved the car so much, we decided to buy two Audi vehicles.

Audi Q5

Jul 13, 2015

I have purchased Audi Q5. It was a Top Notch dealership. Appreciate the effective communication. My purchase deal was little complicated on the financing side and they were very friendly and patient to get this all done. I would definitely recommend this dealership.

Btang13

Jul 10, 2015

We went to St. Paul audi to look at a couple of used A6's. Melissa met us immediately when we arrived, and was very patient with us when we wanted to look at and discuss 3-4 different cars. We ended up purchasing a 2012 A6 prestige, and I could not be happier with the car. Melissa took time go through some of the tech features of the car and had it detailed while we went to dinner. Overall we had a good car buying experience with Melissa and St. Paul Audi.

DNorton

Jul 9, 2015

Professional, courteous & not stereotypical "pushy" sales people & staff. Informative, very nice overview of features and detailed tabs for most common inquiries in manual. Several options for add-on services and explanation of those options.

cyberanto

Jul 6, 2015

I am on my second Audi, this one being a 2004 A8 with almost 200K miles on it by now. I bought it at this Dealership in 2006 as an Audi Certified car. My car has been serviced at Audi St Paul since then, and over the course of 9 years I have always received exemplary service there. While my rating for the dealership and its service department from a customer point is excellent in every category, in my view my experience can be summed up best by the way I feel about my car when I leave with it after service: it runs as smooth & sharp as a hot knife cutting through butter! I'll be back :)

Jimmy

Jul 2, 2015

Purchased a 2015 brand new Audi Q5 from St.Paul Audi and Jim Palmer. The dealership had an extensive selection and Jim Palmer did a superb job of assisting me in finding the perfect vehicle, which I did. This is my second purchase with St. Paul Audi and working with Jim Palmer. He is very knowledgable and very helpful throughout the entire purchase process. I've purchased many vehicles through the years, but the one dealership and working with Jim are the only ones that I would recommend with confidence to anyone.

Stevel

Jul 1, 2015

On each visit the service has been excellent. They work with you to provide the best solution for me and no pressure to do work that is not necessary.

TechRN

Jun 26, 2015

We just purchased our 2015 Audi S4 from this first class dealership. Very clean, and professional facilities. We worked with Jim P. and manager, Dan. No sales pressure just answers to our questions: lease vs. financing. Fair price for our trade and the new car. Definitely recommend this dealership and Jim.

Wes

Jun 25, 2015

I had the pleasure of working with Jen Brown. She was extremely knowledge about the Audi product!. My deal was a little complicated on my end as I needed to figure a few things out, but she was extremely patient with me in the process!

Mac888

Jun 25, 2015

This was my first experience with the dealership and I was extremely pleased. I worked Jim Palmer and I would highly recommend him to others. He was professional, informative and highly responsive!

Westons

Jun 25, 2015

I had the pleasure of working with Jen Brown. She was extremely patient with me! I visited with a number of car salespeople throughout the process and she was clearly stood out as the best of the best! Love my new Audi!

Pleased Client!

Jun 24, 2015

We are looking at an Audi as one of the choices for our car purchase. Larry Swenson was the dealer who worked with us! Larry was patient as we worked through the process. He was also very knowledgable regarding each Audi car we considered buying. It was a very positive experience and I love the car!

Amy G

Jun 23, 2015

I had the pleasure of working with Andrew Horstman at Audi of St Paul. I knew the car I wanted and I was willing, though less than elated, to drive from Milwaukee WI to obtain it. After my experience with this team, I will gladly come to MN for all future purchases. I have worked with BMW, Saab, VW, Toyota, Subaru and Saturn (first car:) dealerships over the years, purchasing a dozen cars for self and family in total. Andrew and Raven took care of all the details and paperwork before I even arrived. Everyone was timely, amiable and amazingly efficient. I am embarrassed to say Andrew had to come in on his day off to accommodate me, but I didn't figure that out until I got there. The car was in pristine condition (Audi used certified) and exactly as advertised. My total time in dealership was approximately an hour, which is a new record for me. Working with Andrew put the fun back in purchasing a car! Love the car, loved my experience with Audi, so grateful to have worked with Andrew!

TP

Jun 23, 2015

I have done business with ST. Paul Audi for many years. The primary reason I bought the Q5 from them is Mike Dahl. He is honest, knowledgeable, and persistent. He stayed on top of my very specific inquiry without being intrusive. In the end, I bought the Q5 because of Mike. It would be a lot easier for me to have my car serviced and to buy an Audi at a dealer much closer to me, but the service by sales and the service department make it unthinkable for me to go elsewhere.

Amy

Jun 23, 2015

I had the pleasure of working with Andrew Horstman at Audi of St Paul. I knew the car I wanted and I was willing, though less than elated, to drive from Milwaukee WI to obtain it. After my experience with this team, I will gladly come to MN for all future purchases. I have worked with BMW, Saab, VW, Toyota, Subaru and Saturn (first car:) dealerships over the years, purchasing a dozen cars for self and family in total. Andrew and Raven took care of all the details and paperwork before I even arrived. Everyone was timely, amiable and amazingly efficient. I am embarrassed to say Andrew had to come in on his day off to accommodate me, but I didn't figure that out until I got there. The car was in pristine condition (Audi used certified) and exactly as advertised. My total time in dealership was approximately an hour, which is new record for me. Working with Andrew put the fun back in purchasing a car! Love the car, loved my experience with Audi, so grateful to have worked with Andrew!

Audi girl

Jun 22, 2015

Mike Dahl is the nicest sales person you'll every meet. He truly wants you to be happy with your decisions and there is no sales pressure. The service department is always very helpful. I have been a customer at this dealership for over 10 years and have never had a negative experience.

Audi girl

Jun 20, 2015

I have been a customer for over 10 years. Everything has always been top notch! Mike Dahl is a wonderful person to deal with on a new care purchase, and the guys in service are all very helpful.

prams3

Jun 19, 2015

Hands down the best purchasing experience I have had. From beginning to end Joel Heinen (Brand Specialist / Sales) was professional, personable and highly knowledgeable about the process and the vehicle. Although the S3 basically sold itself after 1 mile into the test drive, Joel and the team supporting him managed to make the remainder of the process comfortable and stress-free. I drove away a very happy buyer. If youre looking for an Audi, look for it at St. Paul Audi and ask for Joel Heinen!

Val Rae Boe

Jun 17, 2015

My visit to Audi St. Paul was exactly what I was looking for in a car buying experience. Nick McGovern was extremely knowledgeable, professional, and a very good listener. He didn't try to sell me something I didn't want or need. Nick was respectful of my lack of car/Audi knowledge and went above and beyond what I expected, or have encountered in my other dealership experiences. I trade cars about every two years and this was by far the most comfortable I have been with a car purchase. The environment was welcoming and I felt comfortable as a customer that was new to the facility. My personal interactions with finance and reception were also very pleasant and professional. I am a very happy customer.

Nancy Martinson

Jun 15, 2015

I am a pervious Audi owner and looking for a new car similar to my old A4 which had 200K Miles before turning in. I this is a big decision for me and I chose to work with the team here due to their fantastic customer service and value. The entire staff from when you walk in the door to driving out with our new car was very pleasant. I will buy again in 200 K miles and my husband much sooner. Thank you .

Emily

Jun 15, 2015

This is my third Audi and first at this dealership. I switched here for the customer service. I will drive the extra distance to work with them for sure!

Easywash

Jun 14, 2015

My car buying experience was smooth and accommodating. The dealership even honored the 30 day/1,000 mile used car warranty w/o hesitation. My salesperson (Jim P.) was very friendly, knowledgeable and professional. I have had some horrific car buying experiences in the past from other dealerships, I have found the right dealer for future car purchases.

LtColMPW

Jun 8, 2015

Superb dealership. Knowledgable, professional, and patient salesman (Larry S.) He made the buying experience stressless and efficient. Will buy here again. Thanks for taking care of us.

LtColMPW

Jun 8, 2015

Superb dealership. Knowledgable, professional, and patient salesman (Larry S.) He made the buying experience stressless and efficient. Will buy here again. Thanks for taking care of us.

MO

Jun 7, 2015

When it was time to replace our older A4, Larry Swenson and the rest of the team at Audi St. Paul could not have treated us better. They understood our needs, budget and timing and presented us with a variety of options to choose from. The Certified pre-owned A4 we purchased was exactly what we were looking for. We would recommend Audi St. Paul to anyone who is looking to replace an Audi or exploring these cars for the first time. Thank you again!

MO4

Jun 7, 2015

When our older A4 needed to be replaced, Larry Swenson (and team) couldn't have treated us better. Would buy again from Audi St.Paul!

PammyAudi

Jun 7, 2015

Our salesperson was so helpful and knowledgeable about the entire Audi product offering. We ended up buying a previously owned A4, which our salesman contacted us about.. We love our car, and I would recommend Audi of St. Paul but more importantly our salesman Drake Talbert, a true professional who took us from looking at an Audi to buying our first one. The delivery was awesome. As previous Infinity owners we are very impressed with our new car, our salesman and Audi of St. Paul ..

Scott

Jun 4, 2015

Joel Heinen was the best car salesman we have ever talked to at any dealership. We went into Audi St. Paul looking for a used Audi A4 within our price range and Joel found us the perfect A$ with top of the line features. He was very knowledgeable and was able to explain the features of the car very clearly to us. He was able to get us a very good deal on the car and gave us a good trade in value on my old A4. Joel and his coworkers were very timely and efficient at getting our paperwork completed right away and we did not have to wait a long time at the dealership like at other dealerships. Joel is very personable and quick at following up with us and providing clear information. We would definitely buy another car from this dealership again!

MNGOLFER

Jun 4, 2015

I have dealt with Audi St. Paul for 15 years. The have the best service advisers I have ever worked with at dealerships. Their General Manager, Joe Stifter, greets me every time I am at the dealership. He makes me feel valued and appreciated. If I ever need anything he makes sure it is taken care of by his staff, although I have never needed him to intercede on my behalf. All of the service advisers are great. I deal primarily with Ryan Thompson. He is the great. I continue to come back to Audi St. Paul because of my friendships with all of the staff at this dealership.

ayoung

Jun 2, 2015

Andrew Horstman was the best brand specialist and car salesman we have ever talked to at any dealership. We went into Audi St. Paul looking for a used Audi Q5 within our price range and Andrew found us the perfect Q5 with top of the line features. He was very knowledgeable and was able to explain the features of the car very clearly to us. He was able to get us a very good deal on the car and we bought it the same day. Andrew and his coworkers were very timely and efficient at getting our paperwork completed right away and we did not have to wait a long time at the dealership like at other dealerships. Andrew is very personable and quick at following up with us and providing clear information. We would definitely buy another car from this dealership again.

ej17

Jun 1, 2015

This is my first Audi purchase and Jen Brown's calm and encouraging personality was just what I needed. I was in a bit of a time crunch and Jen gave me the full Audi experience and most important, she made it fun. Tammy was an added bonus and was very professional and personable. It was an all around satisfying experience.

me1999

May 23, 2015

I have purchased several cars from Audi St. Paul. Today, every car in my garage is an Audi. The dealership takes great care of me.

youaudi

May 20, 2015

Joe was awesome in helping me find the car I wanted. He and Raven made the process as quick and simple as possible. It was a great buying experience.

John & Ruta

May 19, 2015

The service we experienced was professional, knowledgeable, and customized to our needs. Drake Talbert and Raven Fox answered all our questions completely, patiently, and enthusiastically. Mr. Talbert even offered extra training sessions on the operations of our new Audi A6.

Mary Emanuelson

May 18, 2015

My Service Consultant, Brian Bernstetter, is totally on top of things. My main headlight went out and I was immediately scheduled for an appointment, and he made sure that my car was done within an acceptable amount of time so that I didn't have to sit around waiting for a long period of time. I've been bringing my car to St. Paul Audi for over 6 years, and each and every one of my service experiences has been very, very positive. I am so very fortunate to have a dealership like St. Paul Audi to call upon when needed.

miked

May 18, 2015

I came in near the end of the day and Andrew was more than willing to stay and make it a great car buying experience.

jiannaz

May 13, 2015

Audi St. Paul offered to appraise our leased S5 coupe with 5 months remaining on the lease. With a new baby expected weeks later, Annette Adams listened to our needs and wants, and we drove off the lot 10 days later with a fabulous new SQ5! The car is beautiful and the service was wonderful.

Mark M.

May 13, 2015

I recently purchased a second vehicle from Audi St. Paul. Annette Adams was the Brand Specialist for my transaction and she made the entire experience smooth and informative. Her unique background in both sales and service provided me with great insights on the new vehicle. Would highly recommend Audi St.Paul and Annette to others.

jiannaz

May 13, 2015

Audi St. Paul offered to appraise our leased S5 coupe with 5 months remaining on the lease. With a new baby expected weeks later, Annette Adams listened to our needs and wants, and we drove off the lot 10 days later with a fabulous new SQ5! The car is beautiful and the service was wonderful.

lambofanatcomcast.net

May 13, 2015

They got the job done perfectly. Every aspect of my service experience was pleasant. My loaner car was great and Brandon Polhemus always gave me timely updates on where things were at.

Kathy1234

May 12, 2015

I just purchased my 3rd pre-owned Audi A4 from the Maplewood Audi dealership and am extremely satisfied. Beside making the purchase an easy experience for me, I greatly appreciate all the extras that Audi does, such as installing a new battery and ensuring I had a full tank of gas when I drove away. My sales specialist, Jen Brown, was fabulous! She is extremely knowledgeable and quickly found exactly what I was looking for in a pre-owned. Also the extra time she spent with me on the vehicle overview was priceless. I highly recommend her if your are looking for a new vehicle.

Paul

May 12, 2015

Consistently excellent service experience, I would highly recommend.

Kathy1234

May 12, 2015

I just purchased my 3rd pre-owned Audi A4 from the Maplewood Audi dealership and am extremely satisfied. Beside making the purchase an easy experience for me, I greatly appreciate all the extras that Audi does, such as installing a new battery and ensuring I had a full tank of gas when I drove away. My sales specialist, Jen Brown, was fabulous! She is extremely knowledgeable and quickly found exactly what I was looking for in a pre-owned. Also the extra time she spent with me on the vehicle overview was priceless. I highly recommend her if your are looking for a new vehicle.

Hatesedans

May 11, 2015

Found the car listed on internet, don't remember which site. I was treated very nicely. Liked the car and bought it. Price negotiation was civil.

Matt Chaffee

May 6, 2015

Ryan Thompson is my go to person for service at St. Paul Audi. He finds ways to exceed expectations each time and I feel confident the appropriate work will get done. He makes the whole process go smooth and worry free.

RM

May 3, 2015

I worked with Chrisette Bany as my sales specialist. She was extremely knowledgable about the vehicles, had a low pressure approach and I always felt she had my best interest as her priority. I would highly recommend that you request Chrisette should you want to find the right vehicle for you. I also appreciated that the dealership managers took the time to introduce themselves and offer their ongoing assistance. An overall excellent, quality experience to match my amazing Audi A7 Prestige vehicle that I love.

RM

May 2, 2015

I worked with Chrisette Bany as my sales specialist. She was extremely knowledgable about the vehicles, had a low pressure approach and I always felt she had my best interest as her priority. I would highly recommend that you request Chrisette should you want to find the right vehicle for you. I also appreciated that the dealership managers took the time to introduce themselves and offer their ongoing assistance.An overall excellent, quality experience to match my amazing Audi A7 Prestige vehicle that I love.

GoVikings

May 1, 2015

Buying a car always seems to be a stressful. My experience was less stressful than expected. I appreciated the low pressure yet pleasing experience of buying a used car from Mike and St. Paul Audi. My expectations were exceeded when I learned all the tasks completed to the vehicle in preparation of transferring the vehicle to me. Not only thoroughly cleaned, but fueled and serviced as well. Beautiful, clean facility to enjoy while waiting.

Happy Customer

May 1, 2015

If you are looking for a top notch dealership with amazing, knowledgeable employees, we highly recommend Audi of St. Paul. This was by far the best service we have received from any dealership in Minnesota!

Indy500

May 1, 2015

Larry Swenson has sold us our last 3 vehicles. Both he and Joe the GM treat us like family when ever we come to their dealership. I have complete trust in the dealership and its service department. Thanks guys!

Q3douglas

Apr 30, 2015

Very efficient. Did not try to talk me into anything. Answered all my questions thoroughly.Jim was fabulous. I was able to test drive, finance , and purchase my vehicle in less than 3 hours.

Frank

Apr 27, 2015

This dealership was great, questions were answered in an accurate and timely manner. My plates were to expire on my trade in at end of month, and when Audi was late getting my ordered S5 into the country the dealership responded bu offering to pretrade and a FREE brand new A7 loaner for the three weeks Audi's delivery was late!! If that isn't outstanding service there is no such thing as outstanding service.

Jeff

Apr 24, 2015

I highly recommend Audi St. Paul. - professional, easy to work with, and great customer service! My wife and I were somewhat skeptical going into the car-buying process, due to past experiences at other car dealerships over the last 25 years. Being budget minded, we were in the market for a used car - which added to our apprehension because of all the variables involved. We started out not really knowing exactly what we wanted, but along the way received a couple of strong recommendations for Audi, and it was after we decided we wanted to go with an Audi that a manager at another dealership recommended that we work with Jen Brown at Audi St. Paul. We had done some homework and had given Jen the parameters of what we were looking for, and Jen was very responsive and continually sent us listings that matched our criteria, as soon as they became available - which was important because we did not want to lose out on any opportunities. We ended up purchasing a more expensive option that what we were originally look at, but without seeing the other less expensive options we would not have a comfortable basis for comparison, so it all worked out well. Throughout the process, Jen was very professional, and treated us with the respect of someone buying the most expensive car on the showroom floor, and actually made the car buying experience enjoyable. She took the time to go over detail of how the car operates, which was very helpful and much appreciated. Joe Stifter, the General Manager of Audi St. Paul, was also great to work with. The car we purchased was a one year old used model, and had a few minor scuffs/scratches in the leather interior - nothing very noticeable. I decided to have these touched up after we after purchased the car. I had mentioned this to Joe when he called to follow-up after the purchase, and he offered to pay for the touchup. I did not ask him to do this, and this was after the sale - what an example of great customer service!! I definitely recommend Audi St. Paul, and look forward to doing business with them again in the future!

mngolfer

Apr 24, 2015

I brought my Audi R8 in for service recently. The service adviser, Ryan Thompson, was excellent. He knows me and my cars. Joe shifter, General Manager, always stops by to say hello and make me feel like a valued customer. I will definitely purchase my next vehicle from Audi St. Paul.

Cjh

Apr 24, 2015

We recently bought a slightly used car at Audi St Paul.It was a great experience.Larry Swenson,the salesman that helped us,was wonderful.He was very helpful and were not pressured in any way or at any time.the finance dept. was quick and painless.I would recommend Audi St Paul to anyone looking for a pleasurable time buying a car.

Jeff

Apr 24, 2015

I highly recommend Audi St. Paul. My wife and I were somewhat skeptical going into the car-buying process, due to past experiences at other car dealerships over the last 25 years. Being budget minded, we were in the market for a used car - which added to our apprehension because of all the variables involved. We started out not really knowing exactly what we wanted, but along the way received a couple of strong recommendations for Audi, and it was after we decided we wanted to go with an Audi that a manager at another dealership recommended that we work with Jen Brown at Audi St. Paul. We had done some homework and had given Jen the parameters of what we were looking for, and Jen was very responsive and continually sent us listings that matched our criteria, as soon as they became available - which was important because we did not want to lose out on any opportunities. We ended up purchasing a more expensive option that what we were originally look at, but without seeing the other less expensive options we would not have a comfortable basis for comparison, so it all worked out well.Throughout the process, Jen was very professional, and treated us with the respect of someone buying the most expensive car on the showroom floor, and actually made the car buying experience enjoyable. She took the time to go over detail of how the car operates, which was very helpful and much appreciated.Joe Stifter, the General Manager of Audi St. Paul, was also great to work with. The car we purchased was a one year old used model, and had a few minor scuffs/scratches in the leather interior - nothing very noticeable. I decided to have these touched up after we after purchased the car. I had mentioned this to Joe when he called to follow-up after the purchase, and he offered to pay for the touchup. I did not ask him to do this, and this was after the sale - what an example of great customer service!!I definitely recommend Audi St. Paul, and look forward to doing business with them again in the future!

Linda

Apr 21, 2015

Our sales associate Mike Dahl was fabulous to work with. He was patient with us, answered all of ourquestions and made our car purchase a very special one. Top rate service.Raven Fox made the financing so easy!

Keith

Apr 20, 2015

My experience couldn't have been better, Jim Palmer and Raven Fox made that possible they knew ahead of time I had a limited amount of time because of my wife's illness. My time with them was informative but quick as I had suggested. I appreciated talking with Joe Stifer the GM. The three of them are above and beyond the best. This is one class act dealership. I love my A4 and thank you for an extremely smooth transaction.

Quefive

Apr 20, 2015

Jen Brown helped us through a tough car buying situation when another party tried to buy the car we wanted. She fought for us and in the end we did get the car. She turned an awkward situation into a positive experience and remained professional throughout the transaction. Jen is very knowledgable and easy to work with. She answered all of our questions made sure we were satisfied.The prices at your dealership are very competitive and I enjoyed my car buying experience.

Ajay

Apr 18, 2015

Was looking for a newer Mercedes with low miles and found one at Audi st. Paul. We liked the car and wanted to buy. My contact Drake Talbert went out his way to make this deal happen. Dan was also great to work with. Took personal care of us and even got the car ready in few hours to drive home. Great people to work with!! Will be back for another car!!

Clyde

Apr 15, 2015

I was in for my 1st scheduled matanince. As soon as I entered the build I was met and greeted by name as I exited my car. My paperwork was ready to go and the knew why I was there. Ryan Thompson was my Service Advisor and was very friendly, knowledgable, and professional. I have dealt wth a lot of dealer service areas in the past and Audi St.Paul blowers them all out of the water. Thanks Ryan for making the Audi experience a great one.

MJK

Apr 15, 2015

BUYING A CAR IS MY LEAST ENJOYABLE CONSUMER EXPERIENCE. MIKE DAHL AND HIS COLLEAGUES AT ST PAUL AUDI CHANGED THE EXPERIENCE TO EXTRAORDINARY! THEY WERE HONEST, KNOWLEDGEABLE, PATIENT, THOROUGH AND EXCELLENT COMMUNICATORS. I WOULD RECOMMEND MIKE AND ST PAUL AUDI TO EVERYONE.

Happy to be in an Audi

Apr 14, 2015

I was in for my 1st scheduled matanince. As soon as I entered the build I was met and greeted by name as I exited my car. My paperwork was ready to go and the knew why I was there. Ryan Thompson was my Service Advisor and was very friendly, knowledgable, and professional. I have dealt wth a lot of dealer service areas in the past and Audi St.Paul blowes them all out of the water.

DavidH

Apr 7, 2015

I have now purchased 3 vehicles from this dealership and don't plan on buying anywhere else! Also, all my services are complete in a timely manner!

Dthom120

Apr 7, 2015

I have now purchased 3 vehicles from this dealership and don't plan on buying anywhere else! Also, all my services are complete in a timely manner!

Nick

Apr 6, 2015

Big thanks you Joe Bergeron for all his help to get my in my brand new car. Joe always went the extra mile to make sure I had everything I needed and was taken care of. He was also very respectful of my needs and never tried to pressure me to buy something I didn't want or need. It's very clear that because of Joe's many years of experience people feel can feel comfortable and confident in doing business with him - He's not there just to make a sale, he's there to help get you into your dream car. Also, big thanks to Dan Wiley - New Car Sales Manager. Never met a more approachable and nice guy! Also shout out to Raven Fox and Andrew Walters: Thanks so much for always working to provide the best added value!

onerazorsharp

Apr 6, 2015

Big thanks you Joe Bergeron for all his help to get my in my brand new car. Joe always went the extra mile to make sure I had everything I needed and was taken care of. He was also very respectful of my needs and never tried to pressure me to buy something I didn't want or need. It's very clear that because of Joe's many years of experience people feel can feel comfortable and confident in doing business with him - He's not there just to make a sale, he's there to help get you into your dream car.Also, big thanks to Dan Wiley - New Car Sales Manager. Never met a more approachable and nice guy! Also shout out to Raven Fox and Andrew Walters: Thanks so much for always working to provide the best added value!

Earl

Apr 4, 2015

Mike Dahl was the most helpful salesman, very considerate and kind. He was most knowledgeable and very patient in going over the features of the car.

Dan

Apr 3, 2015

As always I received excellent service at Audi St. Paul. In and out drop off of my vehicle and as always.... out the door in a clean loaner with a full tank of gas. My service manager, Dave Ydstie, got my car repaired for less than I expected and it came back clean and ready to go. Thanks!

K Anderson

Apr 3, 2015

I purchased my second car from Audi St. Paul and continue to experience nothing short of excellent service across the entire process. Joe Bergeron was my Salesperson and his knowledge about the Audi's models is second to none. Joe was very professional at every stage. He really cares about what he does and it really shows. I really respect Audi St. Paul's dedication to details and good old fashioned customer service. I have also had my cars serviced at Audi St. Paul and everyone is really pleasant and professional. Joe Stifter is the general Manager and his leadership is reflected by all of the employeesthat I have had a chance to engage with.I will definitely recommend Audi St. Paul, Joe Bergeron and Joe Stifter to anyone considering a new car purchase.

K Anderson

Mar 31, 2015

I purchased my second car from Audi St. Paul and continue to experience nothing short of excellent service across the entire process. Joe Bergeron was my Salesperson and his knowledge about the Audi's models is second to none. Joe was very professional at every stage. He really cares about what he does and it really shows. I really respect Audi St. Paul's dedication to details and good old fashioned customer service. I have also had my cars serviced at Audi St. Paul and everyone is really pleasant and professional. Joe Stifter is the general Manager and his leadership is reflected by all of the employeesthat I have had a chance to engage with. I will definitely recommend Audi St. Paul, Joe Bergeron and Joe Stifter to anyone considering a new car purchase.

Kurt

Mar 30, 2015

We purchased our 2008 Chrysler 300 from Joe Bergeron over the phone. It was a very easy and hassle free transaction. The car was represented perfectly by Joe personally and with photos. We live 300 miles from the dealership and was hoping to complete the transaction without having to travel there. After we received our car Joe done a follow up courtesy contact to ensure we were completely satisfied. Thank You Joe Bergeron and Audi St. Paul 5 stars

Peter G

Mar 28, 2015

St. Paul Audi is fantastic! Great automobiles, excellent customer service and smart, honest salespeople. Our new Q5 is a terrific vehicle - we were about to buy a competitive product but after visiting St. Paul Audi and being educated by Drake Talbert - we purchased the best car in its class...the Q5. Many thanks for helping us make the right choice.

Kurt

Mar 27, 2015

We purchased our 2008 Chrysler 300 from Joe Bergeron over the phone. It was a very easy and hassle free transaction. The car was represented perfectly by Joe personally and with photos. We live 300 miles from the dealership and was hoping to complete the transaction without having to travel there. After we received our car Joe done a follow up courtesy contact to ensure we were completely satisfied. Thank You Joe Bergeron and Audi St. Paul 5 stars

Sue

Mar 26, 2015

We bought our first Audi from Jim Palmer as he had come highly recommended. He was extremely knowledgeable and great to work with. Jim was so helpful when we needed to come back for a refresher on the electronics a few days later. Raven Fox was easy to work with for the purchasing and didn't try to push anything on us that we had already indicated we didn't want. This was our best car buying experience ever.

Sue

Mar 26, 2015

We bought our first Audi from Jim Palmer as he had come highly recommended. He was extremely knowledgeable and great to work with. Jim was so helpful when we needed to come back for a refresher on the electronics a few days later. Raven Fox was easy to work with for the purchasing and didn't try to push anything on us that we had already indicated we didn't want.

ArnieB

Mar 19, 2015

David Ydstie knows both of our Audi's and makes sure we get excellent , effortless service so they are always in top running condition. My Audi A 8 L is now 11 years old and looks and runs like a new car thanks to the thoughtful advice and expert service I have received from Audi St Paul.

Erik

Mar 18, 2015

I had a great experience leasing our Q7 from Andrew Horstman at Audi of St. Paul. This is the second car I've purchased from Andrew, and I'd recommend him to anyone looking to buy an Audi!

Bradley and Jackie Thomas

Mar 17, 2015

I started looking for a Audi about two weeks ago, and came upon Audi of St. Paul in one of my searches. I was skeptical about what kind of service and care that I was to receive from this dealership. Wow...to my surprise!!! They totally blew me out of the water. I was blessed to meet Jen Brown...what a wonderful and delightful person, who made my experience in purchasing a lovely A4 the best experience that I've ever received from a any dealership. Also...Joe the General Manager was polite and considerate in facilitating the sale, as was Raven in Finance. I would totally recommend this dealership to all that are looking to purchase a wonderful Audi.

David

Mar 16, 2015

This was my second vehicle purchase, the first taking place 7 years ago. The whole process was very professional, informative, and lacking pressure. What stood out was their desire to find the right vehicle with the features I preferred. At pickup, the car was impeccably clean, and the one hour technology learning session by Brand Specialist Mike Dahl was well planned out and informative. He suggested a follow on session after I had a chance to get used to the car. From he beginning, Mike scheduled time to understand my needs, explain different options, and then work with a broader team to locate, deliver, and prep the vehicle. I really couldn't be more satisfied with the entire experience.

Karla D

Mar 16, 2015

I have been taking my Audi here for years and have always had a great experience. Special thanks to Larry Swenson at Audi St. Paul for being so patient with me picking out my new Audi! He was a very good listener and helped me find the right car for me. It was a great experience and thanks so much!!! I love my new A6!!!

Jeff T

Mar 13, 2015

This was my second visit to Audi Maplewood. The requested services were completed plus they identified an issue with the exhaust that I had forgot to mention and fixed it under warranty. Brian did a great job communicating the status and arranging a loaner vehicle.

Mark

Mar 10, 2015

We had a great experience working with this dealership. They were very straight forward and fair throughout the process. Our sales representative, Chrisette Bany, was excellent and was very helpful as we were deciding on our car. I would highly recommend Audi of St. Paul.

Richard

Mar 10, 2015

As always, Maplewood Audi and its service department preformed above and beyond what was expected. My tire had low pressure so I brought it into Maplewood Audi on a Friday morning without an appointment just to have it checked over. John Wagers, my service consultant, took the car in without hesitation. The service department found a leak in the sidewall and replaced the tire and I was on my way. I am very appreciative that they could find time to examine and repair the problem, for when I arrived it was a very busy day for the service department. My dealings with Maplewood Audi have never been anything but top shelf both in the service area as well as the sales area. All people that I have dealt with from Dan Wiley, Joe Beedle, Raven Fox and John Wagers have been wonderful to deal with.

Ken Boyd

Mar 5, 2015

I have been driving Audi's for 14 years now. I cannot say enough about the quality of the cars. My last one was totaled in an accident where I was t-boned at 55mph. The car handled it very well. It automatically turned on my flashers, applied the parking brake, and released my seat belt after I stopped. With the exception of the side that was damaged, the car looked pristine inside and out. For such a terrible accident I walked away. I can't say enough about the safety of the car. I am also in love with the A5. I'm on my second one now and it turns people's heads. Last of all, it would not be the same if I could not call up my trusted sales person, Jen Brown, at Audi St Paul. She knows what I like and treats me like a person, not a "buyer."

kup

Mar 3, 2015

I was absolutely "blown away" by the service provided. John was very friendly and helpful even taking me personally to the parts department to get a couple of windshield wiper blades. Although it isn't a big deal, in and of itself, it does demostrate the personal service you get. I've gone to many dealerships over the years, and this was by far the best experience I have had.

Emmy M.

Mar 2, 2015

I recently purchased a 2012 Audi A8 from this dealership. I have great things to say about my experience there. Jim Palmer, my sales person, was very personable, patient, and very knowledgable about his cars. He directed me through the acquisition of my vehicle- with ease and pleasure. The support staff were also just as nice- Tammy, Brandon. Thanks to All!!!!

Emmy

Mar 2, 2015

I recently purchased a 2012 Audi A8 from this dealership. I have great things to say about my experience there. Jim Palmer, my sales person, was very personable, patient, and very knowledgable about his cars. He directed me through the acquisition of my vehicle- with ease and pleasure. The support staff were also just as nice- Tammy, Brandon. Thanks to All!!!!

Gary

Mar 2, 2015

Bought an S5 with Jen Browns" help. I found her to be very enthusiastic and knowledgeable about the car and fun to work with making this a very pleasurable experience. Great dealership and great sales person.

Gary

Feb 27, 2015

Bought a S5 with Jen Browns' help. I found her to be very enthusiastic and knowledgeable about the car and fun to work with, making this a very pleasurable experience. Great dealership and great sales help.

Sherrie

Feb 27, 2015

I recently purchased an Audi Q7 from Audi St. Paul and would definitely recommend Mike Dahl. He was very personable and extremely helpful. I was a little apprehensive in my decision as to whether it was the "right" time to make a purchase or if I wanted to wait awhile yet and if this was the right vehicle for me. Mike knew how I was feeling and didn't pressure me to make the purchase at all. He was very professional and someone I feel I could trust. Within a couple of days of purchasing the car there was a coolant leak. I mentioned it to Mike, he got me in touch with Brandon Polhemus. They took care of the problem at no charge to me and gave me a loaner while my car was being fixed. Mike, Brandon and Raven were all so helpful and made sure everything went smooth. It was a great car buying experience.

cguillory

Feb 27, 2015

We recently traded in our 2014 Q5 for a 2015 Q7. We worked with Chrisette and Jen and both went above and beyond to make sure we were able to track down the color we wanted from a different location. We have purchased 2 vehicles from Audi St. Paul and both experiences were great!

somalley

Feb 26, 2015

I recently purchased an Audi Q7 from Audi St. Paul and would definitely recommend Mike Dahl. He was very personable and extremely helpful. I was a little apprehensive in my decision as to whether it was the "right" time to make a purchase or if I wanted to wait awhile yet and if this was the right vehicle for me. Mike knew how I was feeling and didn't pressure me to make the purchase at all. He was very professional and someone I feel I could trust. Within a couple of days of purchasing the car there was a coolant leak. I mentioned it to Mike, he got me in touch with Brandon Polhemus. They took care of the problem at no charge to me and gave me a loaner while my car was being fixed. Mike, Brandon and Raven were all so helpful and made sure everything went smooth. It was a great car buying experience.

markmahowald

Feb 23, 2015

Larry Swenson at Maplewood Audi was wonderful to work with on the purchase of our 2014 Audi. Nice guy, smart, and straight forward. Love the care, enjoyed the experience and I would do it again.

Shish

Feb 21, 2015

I worked with Joel Heinen on the purchase of an Audi. It was really refreshing to be working with a sales person that doesn't just know cars....he loves cars. This enthusiasm carried over into the selection, negotiation and purchase process and into after-sale, where I was able to tap into Joel's knowledge base and contacts for some modifications on my car. Also enjoyed working with Raven Fox, the finance manager. She got me a better rate that my own bank gave me, by 0.5%. :) In all, a really good experience.

Ted R.

Feb 21, 2015

Chrisette helped my wife and I with the purchase of a almost new 2014 automobile. The transaction was seamless and informative. The dealership is clean and top-notch. I would recommend these folks to anyone who would be in the market for a new or almost new automobile.

John Jax

Feb 19, 2015

Shortly after purchasing my 2012 Certified A6, Audi announced an engine recall for fuel injector changes. First, I was concerned that opening up engine parts would lead to further issues down the road. Internal Service Manager Brandon Polhemus reassured me that this recall was simply in the best long range interest for my self and the vehicle. He explained in great detail what was involved and was very positive and confident that everything would be fine. He convinced me and I was very much satisfied with their work. I was set up with a quality loaner A6 and for the few hours I had to wait, came away feeling good about how I was treated. Audi St. Paul is a first class dealership.

Rupert Redford

Feb 19, 2015

Dave Ydtsie helped me out. They do a good job of communicating with you on what needs to be repaired and how much it will cost. I have an 07' A4 and while they were repairing my car they let me borrow a 15' A3 for the time it took them to fix it. No charge as long as you fill the gas up. They also detailed my car and gave me a car wash. This is the only place I will bring my Audi.

Ian

Feb 18, 2015

I worked with Mike Dahl on getting a 2008 g35x they had for sale. From beginning till end he made the experience easy and added no pressure. He brought the car up to the don't of the building for me and allowed me to test drive it by myself. He hid nothing from me about the car and even pulled the record for the work they performed when the car came in. I couldn't be happier with the service and car.

Wheelock

Feb 18, 2015

I recently purchased a 2009 A4 Avant from Chrisette, and she was very helpful in our long-distance transaction. Thanks to her and Raven I was able to complete our transaction from Europe and arrived to MSP with our car waiting at the airport. When an unexpected service need arose for this used vehicle, the staff at Audi St. Paul stepped up and were able to handle our needs in an exceptional way. We dropped off our vehicle unscheduled at 5pm, and received notification it was ready again before noon the following day. Our service visit took approximately fifteen minutes between arrival and driving away in a 2015 Allroad that provided a very useful service to our needs. I highly recommend this dealership, and am grateful for the service of everyone there who has handled my vehicle.

RJT

Feb 17, 2015

Very pleasant experience at Audi St Paul, thank you Service Consultant David Ydstie and Mindy at the loaner car desk.

wheelock

Feb 17, 2015

I recently purchased a 2009 A4 Avant from Chrisette, and she was very helpful in our long-distance transaction. Thanks to her and Raven I was able to complete our transaction from Europe and arrived to MSP with our car waiting at the airport. When an unexpected service need arose for this used vehicle, the staff at Audi St. Paul stepped up and were able to handle our needs in an exceptional way. We dropped off our vehicle unscheduled at 5pm, and received notification it was ready again before noon the following day. Our service visit took approximately fifteen minutes between arrival and driving away in a 2015 Allroad that provided a very useful service to our needs. I highly recommend this dealership, and am grateful for the service of everyone there who has handled my vehicle.

M & T

Feb 16, 2015

We recently purchased a new Audi Q3 and found the salesperson at the St. Paul MN dealership exceptional. She was knowledgeable, very personable and helpful without being "pushy." The financing was explained well and went very smoothly. We appreciated the attention to detail and her willingness to work with us and meet our needs. By the way, what a great vehicle. It's fabulous.

CBJ

Feb 13, 2015

Great service to repair a flat tire. John Wagers was extremely helpful and pleasant. They turned a bad day into a good day. Thanks.

Audi owner

Feb 11, 2015

First off we love our new car. We bought an A8 TDI and it is gorgeous and very comfortable. Jen Brown was very helpful. She explained the options on the car clearly so we could enjoy the new car experience to the fullest. Jen Briwn and Joe Stifter made the buying experience easy. Thank you!

davidofmn

Feb 9, 2015

I found a used Volkswagen Passat online that looked like a great deal. Joe Beedle had the car ready for me to test drive and answered all my questions. No pressure or hassles. Made the whole process easy and smooth just like a car buying experience should be.

davidofmn

Feb 9, 2015

I found a used Volkswagen Passat online that looked like a great deal. Joe Beedle had the car ready for me to test drive and answered all my questions. No pressure or hassles. Made the whole process easy and smooth just like a car buying experience should be.

LauraBeaudoin

Feb 9, 2015

I recommend Brandon Polhemus wholeheartedly! He has helped me keep my 1999 A4 running, including once taking my panicked call from the North Shore when a wheel bearing started making noise. He went over all alternatives with me and helped me get home safely, and ultimately helped me figure out the right timing on changing cars. I trust him completely. He's a kind, calm, practical, knowledgeable service advisor whom I would recommend to anyone.

OMG MOV

Feb 7, 2015

These folks will take care of you, and for a fair price.

D. O.

Feb 6, 2015

I just purchased an pre-owned A4 off of a three-year lease. It was great working with the salesperson Larry Swenson. He is quite knowledgable, detail-oriented and made the entire buying process easy. I would highly recommend him to anyone looking for a new or pre-owned Audi.

Jack Bulldog

Feb 5, 2015

I live in Michigan Upper Peninsula and found the right used car at Audi St. Paul. It was a Toyota Highlander and very clean and detailed by their staff. What I really liked is that it only took a little over one hour to test drive the car and close the sale. I am very pleased to have purchased this used car from Audi St. Paul and the staff was very friendly and accommodating.

Tom

Feb 1, 2015

35,000 mile service went well. Delivered on schedule. Wash persons do a better job than might be expected too. Courtesy car helper (female) particularly helpful too (I have a handicap). I always make a point to chat with Jen Brown in sales; personable and knowledgeable.

AR

Jan 26, 2015

I recently worked with Jen Brown on getting a new A3 and was very happy with the whole process. She made it very easy and pleasant to get my new car. I would recommend this dealership and Jen to anyone who is looking for an Audi!

ConnorIngram

Jan 26, 2015

I've worked with Audi St. Paul for several years now and have never had one complaint. I've serviced, modified, and cleaned my past car with them and recently traded my older car in for a newer Audi. Every aspect of their service and every department they offer is truly professional, honest, timely, and caring. After years of going there, I've gotten to know a few of the employees and can confidently say they are all top notch. The dealership itself is several steps above any other and the service I've received is far superior to anywhere else I've gone. I'd highly recommend Audi St. Paul to anyone and know they will be very happy with the quality of service they receive from them!Thanks!

jim stathopoulos

Jan 21, 2015

Service Consultant John Wagers did a terrific job helping to solve and repair my heater problem expeditiously during a terrible cold spell when many disabled cars were in need. He kept me informed of progress and provided me with a very much needed loaner vehicle. I am very grateful for his professionalism and help. He was very calm and helpful when I'm sure he was facing chaotic circumstances.

Will C

Jan 19, 2015

I live in Golden Valley, about 4 miles from Minneapolis Audi. I buy my cars and do ALL my service at Audi St. Paul which is about 20 miles from my house. Why would I drive to the other side of town? Because Audi St. Paul truly delivers an excellent experience time after time. They are more friendly, knowledgeable, considerate, and appreciative of the business than other dealers. In the 15yrs I have owned luxury cars (Mercedes, BMW, Audi) I have never had a dealership that I felt I could truly trust and count on for a fair deal in both service and sales. In a world where everyone says they are customer service oriented, and the actual service you receive would contradict that statement, Audi St. Paul is a shining example of what service SHOULD be; they genuinely care about clients during both sales and service experiences. Brandon Polhemus in Service is amazing to work with and the main reason for my Audi St. Paul loyalty! He is what all service advisors should strive to be! The GM Joe Stifter is also a great guy and its clear he is driving the culture of exceptional service from the top down!

Will

Jan 19, 2015

I live in Golden Valley, about 4 miles from Minneapolis Audi. I buy my cars and do ALL my service at Audi St. Paul which is about 20 miles from my house. Why would I drive to the other side of town? Because Audi St. Paul truly delivers an excellent experience time after time. They are more friendly, knowledgeable, considerate, and appreciative of the business than other dealers. In the 15yrs I have owned luxury cars (Mercedes, BMW, Audi) I have never had a dealership that I felt I could truly trust and count on for a fair deal in both service and sales. In a world where everyone says they are customer service oriented, and the actual service you receive would contradict that statement, Audi St. Paul is a shining example of what service SHOULD be; they genuinely care about clients during both sales and service experiences. Brandon Polhemus in Service is amazing to work with and the main reason for my Audi St. Paul loyalty! He is what all service advisors should strive to be! The GM Joe Stifter is also a great guy and its clear he is driving the culture of exceptional service from the top down!

N Knudsen

Jan 17, 2015

Larry Swenson helped me find my new Q7. He was attentive and efficient. Great service.

Finlexus

Jan 16, 2015

Larry worked with myself and another family member when we each purchased a used car from him this past Jan. Larry is competent, available, and very easy to work with. He made the car purchasing process easy. I recommend working with Larry if you are looking for a great value on a used car or purchasing a new Audi.Patrick F. Minneapolis

LGrab

Jan 15, 2015

I brought my A5 in for the 15,000 service check last week. I was greeted by Madison Seebeck who explained the procedure and asked if I had any questions or concerns. He told me the car would be ready in 2 hours and he was exactly correct, the car being completely ready upon my return. He explained what had been done, reviewed the procedure and answered all question courteously and professional. All service appointments should be this easy and efficient.

Sean

Jan 15, 2015

I recently bought my 4th Audi at Audi St. Paul and could not be happier with the experience. They went above and beyond to facilitate a unique transaction and got me into a car I've been wanting for a long time. My salesman, Joe Beedle, has the patience of a saint throughout hundreds of texts, emails, and calls from me during the deal. I'll keep coming back to Audi St. Paul for all my maintenance and purchases, passing right by the other local Audi dealer on my way. Thanks again!

seanfc

Jan 15, 2015

I recently bought my 4th Audi at Audi St. Paul and could not be happier with the experience. They went above and beyond to facilitate a unique transaction and got me into a car I've been wanting for a long time. My salesman, Joe Beedle, has the patience of a saint throughout hundreds of texts, emails, and calls from me during the deal. I'll keep coming back to Audi St. Paul for all my maintenance and purchases, passing right by the other local Audi dealer on my way. Thanks again!

Todd P

Jan 13, 2015

Well, this review comes with mixed emotions. After some research, I had a pretty good idea of what I wanted. I was looking for a used Audi A4 in the 2007-2009 year range, but was leaning towards a newer model for a variety of reasons. I also required it be a one (or possibly two under the right circumstances) owner car with a clean CarFax. I had looked at other dealerships in the Twin Cities and found some sales staff to be personable while others fit more in the stereotypical used car salesman mold. A couple of cars I found online brought me to St. Paul/Maplewood Audi. I had connected online with Joel Heinen and met up with him to take a look at the two cars I was interested in. I was VERY clear what I wanted in the car, specifically a clean CarFax with one owner. Although both were good used cars, I was drawn to one specific model for a variety of reasons. It had low miles, the paint was in good condition, and it had a trim line that added a few bells and whistles. The CarFax was clean, but it did have two owners. Since the two owners had all the service done at the dealership and I could see the records, I felt comfortable passing on my one owner requirement. There were a few other small issues that needed attention, but Joel quickly noted them and felt the dealership would likely take care of them. I agreed to the asking price based on what was provided by the dealership and the work they were going to do to address the issues. Joel was great during this process and I highly recommend him. I was a happy camperat this point. Management, on the other hand, has left a lot to be desired. After about 2-3 weeks, I noticed some bills in the glove box. Upon reviewing these, I noticed an auto body receipt for body work done just before the car was traded in. It was less than $2K, but it had been submitted to insurance and should have been on the CarFax report. I brought this to the attention of Joel and stated, in my eyes, this impactes the value. Had I known about this (which I should have), I would not have paid the full asking price. I asked that they make some price concession and repair a molded door lock piece on the side the damage work was done (I cant be sure this was caused by the accident, but it seemed to be more than coincidental). Joel brought this to the attention of the Sales Manager Kevin Larson on or before 12/17/14. It wasnt until 12/29/14 that I heard back from Kevin and he felt this was a minor issue and the car should be just fine. That was great, but he didnt address my concern nor address my proposal. I replied on 12/30/14 asking him to address my concerns and my proposal and as of 1/13/15 I have not heard a word. I guess they take the ignore them and they will go away approach. Again, Joel was a pleasure to work with and I feel bad having to leave this negative review. But perception is everything and my perception of the lack of concerns for customer issues is overriding the positive buying experience I had initially.

WECOYOT

Jan 13, 2015

Well, this review comes with mixed emotions.After some research, I had a pretty good idea of what I wanted. I was looking for a used Audi A4 in the 2007-2009 year range, but was leaning towards a newer model for a variety of reasons. I also required it be a one (or possibly two under the right circumstances) owner car with a clean CarFax. I had looked at other dealerships in the Twin Cities and found some sales staff to be personable while others fit more in the stereotypical used car salesman mold. A couple of cars I found online brought me to St. Paul/Maplewood Audi. I had connected online with Joel Heinen and met up with him to take a look at the two cars I was interested in. I was VERY clear what I wanted in the car, specifically a clean CarFax with one owner. Although both were good used cars, I was drawn to one specific model for a variety of reasons. It had low miles, the paint was in good condition, and it had a trim line that added a few bells and whistles. The CarFax was clean, but it did have two owners. Since the two owners had all the service done at the dealership and I could see the records, I felt comfortable passing on my one owner requirement. There were a few other small issues that needed attention, but Joel quickly noted them and felt the dealership would likely take care of them. I agreed to the asking price based on what was provided by the dealership and the work they were going to do to address the issues. Joel was great during this process and I highly recommend him. I was a happy camperat this point.Management, on the other hand, has left a lot to be desired. After about 2-3 weeks, I noticed some bills in the glove box. Upon reviewing these, I noticed an auto body receipt for body work done just before the car was traded in. It was less than $2K, but it had been submitted to insurance and should have been on the CarFax report. I brought this to the attention of Joel and stated, in my eyes, this impactes the value. Had I known about this (which I should have), I would not have paid the full asking price. I asked that they make some price concession and repair a molded door lock piece on the side the damage work was done (I cant be sure this was caused by the accident, but it seemed to be more than coincidental). Joel brought this to the attention of the Sales Manager Kevin Larson on or before 12/17/14. It wasnt until 12/29/14 that I heard back from Kevin and he felt this was a minor issue and the car should be just fine. That was great, but he didnt address my concern nor address my proposal. I replied on 12/30/14 asking him to address my concerns and my proposal and as of 1/13/15 I have not heard a word. I guess they take the ignore them and they will go away approach.Again, Joel was a pleasure to work with and I feel bad having to leave this negative review. But perception is everything and my perception of the lack of concerns for customer issues is overriding the positive buying experience I had initially.

Elizabeth Domler

Jan 12, 2015

Ryan Thompson was very professional and seemed to solve our mysterious rattle issue. THANKS!

Dr Arnold Brier

Jan 9, 2015

We each have had Audi's over the last 15 years. We love the cars and , in addition, are firmly wedded to the brand because of the excellent service we receive at St Paul Audi. David Ydstie, our service consultant knows our cars and has been committed to making our service experience flawless and responsive. It has been a pleasure to work with him -and kudos to Joe Stifter , the general manager, for running such a fine operation.

NEWAUDIBUYER

Jan 9, 2015

The experience I had buying a car at Audi St. Paul was incredible. The staff, especially Nick McGovern, were wonderful. They all took time to explain any questions or concerns I had. The service department appears to be just as wonderful. I have never owned an Audi, but will continue to use this dealership!

7speedmanny

Jan 7, 2015

Been going here for 4 years now. Always received excellent service. Friendly and transparent; they always listen to your opinions/concerns before giving their input. I think that's very important, especially someone like me being a gear-head might have more to add when determining how to care for my car. No one is perfect, but they always hold themselves accountable if ever wrong and will always try to sort out an issue for any customer they help.John Wagers has been awesome when bringing my vehicle for servicing.

Wendy

Jan 7, 2015

My overall experience was fantastic. Nick was extremely kind and friendly, and educated on our new vehicle. I would highly recommend both Nick, and the dealership for your new car experience. My daughter purchased a vehicle from Nick three days later, and she now loves her Audi!

none

Jan 6, 2015

very comfortable, no pressure, exceedingly helpful sales - Joel and Joe.

Pete

Jan 6, 2015

The internet is a wonderful thing. You can research cars and fine tune a search for a make and model that meets your needs. After many days of online research I found the perfect car for me. An Audi A4. I was not only able to find the perfect car, I was able to find an exceptional dealership at Audi of St. Paul to purchase it at. I spoke with Joe Bergeron about the Audi A4 and certified Audi pre-owned car buying process. I met Joe at the dealership to take a test drive and was very impressed with his knowledge about the car and the dealership in general. They have great customer service and made the buying process an enjoyable experience. I would recommend them to anyone looking for a good new or used car. Thanks Joe!

christi

Jan 6, 2015

Mike Dahl was wonderful and very helpful! He even stay late to finish up the sale of my new car. I will for sure recommend him to my friends. I also, would like to say everyone we came into contact with at Audi was great!

plentine

Jan 6, 2015

The internet is a wonderful thing. You can research cars and fine tune a search for a make and model that meets your needs. After many days of online research I found the perfect car for me. An Audi A4. I was not only able to find the perfect car, I was able to find an exceptional dealership at Audi of St. Paul to purchase it at. I spoke with Joe Bergeron about the Audi A4 and certified Audi pre-owned car buying process. I met Joe at the dealership to take a test drive and was very impressed with his knowledge about the car and the dealership in general. They have great customer service and made the buying process an enjoyable experience. I would recommend them to anyone looking for a good new or used car. Thanks Joe!

Mark

Jan 5, 2015

Saw and ad on a used Audi S8, spent an hour finding out the details via chat with Chrisette. She was very well informed about the car and very courteous to deal with. We agreed on a deal after a couple of weeks - I wanted to make sure I wanted the car and we needed to work out the details. When I picked up the car, it was fully detailed and looked brand new. I was in and out in an hour. All the staff was professional and courteous in the whole process. By the way, the S8 is a fantastic car!

Weary traveler

Jan 3, 2015

We found a car to look at while driving back to Mn from Florida. Sent a text to check on availability of car. Nick called right back to see where we were and get an eta. He had the car warmed up for us ( a little shock with the temp after fl ) and ready to test drive. The car was great, and we were on our way in no time with a new ride. Only 200 miles to go after 3500.

Fearghas

Dec 27, 2014

I had a great experience in purchasing my certified pre-owned Allroad from Audi St Paul. The car was as advertised, price was very fair and my wife is very happy with her present!. My salesperson Chrisette Bany was knowledgeable and great to work with. I traveled from Wisconsin to purchase the car having seen it online; she had held the car 5 days for me until I could travel to see it (I wasn't ~quite~ comfortable purchasing completely sight unseen, although I'm sure they hear all kinds of stories about people promising to buy!). Even after the sale, Chrisette was wonderful; after I got the car home and had a concern about the alignment she arranged for it to be assessed and fixed at my local dealer at no cost to me. I also got a replacement emergency key supplied (also arranged to be programmed locally at their expense). I was very happy with my overall experience and would happily return there again. The facilities are outstanding with the most immaculate workshop I have seen.

wjblake

Dec 27, 2014

I came to St. Paul Audi looking for a pre-owned sedan. They offered me a fair trade-in deal for my old vehicle. My salesperson, Chrisette Bany was personable and understood my needs. The general manager also made a point of meeting me and addressing any questions. My impression of this dealer is very high as they seem to maintain a quality reputation. They were able to work with my banks financing to get a good rate. They worked around my schedule and were available to take time and walk me through the delivery process prior to actually making a decision. Overall I had a very positive buying experience with this dealer and anticipate maintaining a relationship with them going forward. I would recommend Chrisette again without hesitation.

brooney2

Dec 27, 2014

I have been a customer for many years. Just purchased my second car from Mike Dahl and he is a wonderful salesperson. Not pushy, and goes over and above to provide an excellent buyer experience. The service department is also excellent, and Ryan Thompson is very attentive and customer service oriented. I would recommend this dealership without reservation.

frozendoc

Dec 26, 2014

I just purchased my 2013 Allroad from Audi St Paul. Their price was great, and the car is exceptional. My salesperson Chrisette was really good to work with and even continued to follow through after the sale; I would be very happy to return again. Coming from Wisconsin, it was very convenient that they could also arrange all the plate transfer details, and we left with my Wisconsin plates on the car (unlike my last purchase from a different MN dealer who completely screwed it up). Although I didn't have any repair work done, their workshop is spotless; the cleanest I have seen in this country; highly recommend this place.

Rob1282

Dec 26, 2014

I never love it when there are issues with my car, but I am always happy to go to Audi St. Paul because I know it will be taken care of!

The Nelsons

Dec 25, 2014

We recently purchased our fourth Audi. Thank you Andrew and Raven for making this a pleasant experience. Everything went smoothly. Andrew is knowledgeable and helpful and patiently explained all the tech and functions before and during delivery and answered all our questions and did everything we expected and more from an Audi Brand Sales Specialist. This is our third vehicle purchased from Audi St. Paul now. Service has always been exceptional. We also like getting Audi loaners and Parts/Service Department coupons.

brooney2

Dec 24, 2014

I have been a customer for many years and have never had a bad experience. Ryan Thompson in service is the best -- very pleasant and customer service oriented. Just bought a new Q5 from Mike Dahl, and he is a wonderful sales person. No pressure, and goes over and above to make sure his customer is happy. Exceptional experience overall.

cjfriend

Dec 23, 2014

Scheduled my 55k mile service and they got me in right away, gave me a great loaner, discounted the service based on a free-oil change coupon and solved my other issues. Loaner return was convenient. David Ydstie was a star.

Amit

Dec 22, 2014

Larry helped me in buying a used car from Audi St Paul. He was a pleasure to work with. Since I was buying out of state, he even picked me up from the airport. Raven from finance had all my paperwork ready and I was out of the dealership in 30mins.

Gail Lefebvre

Dec 22, 2014

Our service advisor has consistently been helpful, timely and knowledgeable with what has to be done with our 2006 Audi A4. We appreciate also how careful he is with our time. He's a delight to deal with and keeps us informed all the while the car is in the shop for service.

Dgable

Dec 19, 2014

Fair, honest, reliable, dependable - you could not ask for a better car buying experience. Ask for Mike Dahl. He will give you the attention to details that many sales people don't care about. We will buy from him again as soon as we need another car.

James Berg

Dec 19, 2014

Joe Bergeron sold us a used car that we had been looking for. He was informative, personable, not pushy, and not your typical car sales person. We totally felt cared about in the process and would go back again in a second. Thank you Joe!!

H

Dec 19, 2014

Love working with Audi St Paul and Jen Brown. They provided exceptional service and an outstanding product. Best car buying experience ever!Thank you Jen and St. Paul Audi!

Richard from Maplewood

Dec 18, 2014

I did not start out wanting to buy a car, but rather wanted to compare the options and price of a Audi to other comparable vehicles in the market. Hands down the Audi beat the competiton on every level and after a trip up and down the Hwy 61 auto mall, I walked away with a great deal on a used car..... thank you Chrisette for all the info I needed to make an intelligent and informed decsion.

dgable

Dec 18, 2014

Fair, honest, reliable, dependable - you could not ask for a better car buying experience. Ask for Mike Dahl. He will give you the attention to details that many sales people don't care about. We will buy from him again as soon as we need another car.

Gary

Dec 18, 2014

I got the car I wanted at a good price! My salesman was not pushy and answered all my questions. I look forward to the Audi experience.

Alemo Akway

Dec 17, 2014

My experience with Audi St Paul dealer I went to checkout a car that I searched on the cars.com and I end up buying the car

RobertsFam

Dec 16, 2014

Just purchased our third Audi from Joe at St. Paul Audi. Joe will exceed your expectations so much that you will never go to another dealership!

dndungu

Dec 16, 2014

The service was good. The serice department were excellent with handling my vehicle, what was needed to be done and how much it was costing. Very knowleadgable and professional. Thank you.

tiabuy

Dec 15, 2014

Everything went really well. The entire team: Nick, Joe, Tammy and Raven worked together to make my experience memorable. I have to say that Nick McGovern really went the extra mile to make sure I walk away a happy customer. His dedication was such that when I came to pick up my car, it was his day off but he made a point to come to work. Thank you Nick for working with me through the delay in the remittance of the payment. I would definitely come back for my next purchase and I am a raving fan.

Slava

Dec 14, 2014

It was the easiest way to buy new Q3. Others told me to wait up to 4 months. Chrisette Bany made it happened for us in a week. We picked up our Q3 and loving it. Thank you.

Bob

Dec 4, 2014

Brian Bernstetter always goes out of his way to take care of me, and always answers my questions in fine detail. You don't see this kind of service at other dealerships.

bsolheid

Dec 4, 2014

It was a great experience. We bought a used vehicle and worked with Larry Swenson. He was great, giving us many options to choose from and having the patience to let us test drive several cars. We were treated better buying a used car than we were buying our last new car at another local dealer. I will definitely visit this dealership when purchasing my next vehicle.

Audi loyalist

Dec 3, 2014

Jim Palmer and his staff did a great job getting me exactly what I needed when I needed it.

Charles

Nov 25, 2014

This past week I picked up my third Audi and the process just gets easier. I worked with Jen Brown and she is a pleasure to work with. As noted this is my third car from this dealer, the fact that with all the other options available, I continue to work with this dealer speaks volumes, sales and service are second to none.

Charles Incharge

Nov 25, 2014

I have worked with this dealer since 2006 and just acquired my third car from them; clearly I love Audi's! It isn't just the cars that bring me back to this dealer, it is their level of service and commitment to helping me get exactly what I want. I worked with Jen Brown and for the second time and she is great to work with. When I have service done, John Wagers is really helpful. I would fully recommend this company to everyone.

PJ

Nov 19, 2014

I found a car I was interested in on the internet and sent a request for internet price and received a very quick reply - accommodating, not pushy. The sales person, Joel Heinen, was knowledgeable, nice and forthcoming. It wasn't all roses and a hard sell, very honest information. I've never bought an Audi before, so didn't know what to expect from the dealership. I was quite impressed on the attention to detail, the comfortable atmosphere in the facility, the friendliness from manager down to cleaner. When I picked up the car it was in A-1, ready to drive shape, including a full tank of fuel. I even got a ride in from Joel so no having to worry about getting myself there. Very appreciated.

Mary Beth

Nov 18, 2014

We wanted the Q 3. a local dealer told us 60-120 days. I called Mike at Audi St. Paul, he had us test drive a Q3 within 3 days of my call, then gave us specs on 2 that were being delivered to the Houston Port. We put a deposit and the car was delivered just about a week later. We made some decisions online, Raven worked with us and was great, about audi care etc. and when I drove up to the cities to get the car it was ready! Mike spent lots of time getting me up to speed on all the extras the Q3 had. We love it! I picked it up and it snowed that night-handled beautifully all the way home and made it up a very steep, snowy driveway.

mbmagyar

Nov 17, 2014

We wanted the Q 3. a local dealer told us 60-120 days. I called Mike at Audi St. Paul, he had us test drive a Q3 within 3 days of my call, then gave us specs on 2 that were being delivered to the Houston Port. We put a deposit and the car was delivered just about a week later. We made some decisions online, Raven worked with us and was great, about audi care etc. and when I drove up to the cities to get the car it was ready! Mike spent lots of time getting me up to speed on all the extras the Q3 had. We love it! I picked it up and it snowed that night-handled beautifully all the way home and made it up a very steep, snowy driveway.

Bob

Nov 12, 2014

Brian Bernstettler, the service manager, always takes excellent care of me! Quick to get in and out, answered all of my questions, and was very professional. Those who don't own Audi have no idea what they're missing! Can always count on him to go the extra mile for me. I'm 160 miles from the dealership, and I still feel like they're right here. Thank you!

Mike

Nov 11, 2014

Joel was extremely helpful and provided an excellent buying experience. Always professional and great customer service I'd recommend this dealership to anyone looking to purchase a new or used vehicle.

Lyan

Nov 8, 2014

Bought my first Audi and love it. Worked with Jen Brown who is very friendly and efficient, she made the whole purchasing process easy and enjoyable.

Gloria Audi Fan

Nov 7, 2014

In all the years of buying cars I must say I had the best experience,ever! Joe Beedle was so knowledgeable, polite, enthusiastic, and so professional. He made no assumptions about what I wanted, but asked pertinent questions to move towards what would work for my needs. The attention to detail in the design of the Audi is the same stellar attention I received in the good customer service. I'll probably become an Audi lifer!

Mary Claire Ryan

Nov 3, 2014

I recently purchased my first Audi and feel it was a very positive experience. I worked with Jen Brown and she was very helpful in finding exactly what I wanted.

JAK

Nov 1, 2014

Recently, we purchased our 3rd Audi from Audi St Paul in 3 years. Every buying experience has been great! Most recently, our salesperson, Joe Beedle, was very helpful and pleasant to work with. We can recommend Joe and this dealership to anyone looking for a new or used Audi.

Chance

Oct 28, 2014

I never write reviews but wanted to make sure I did on Audi of St. Paul and Joe Beedle. The experience I had was unlike any I have ever had with a car dealership. Joe was extremely pleasant and professional. The entire experience was great. He even took time(they should have been closed at this point in time, but it didn't matter to him) to sit in the car with me and go through everything in the car. I would highly recommend this place to anyone looking for a great car and a great experience.

Steve Hendricks

Oct 27, 2014

We just bought our second car in 2 years at Audi St. Paul and we are happy with the experience we had. Chrisette Bany in particular was very friendly and helpful with our purchase.

ted

Oct 21, 2014

It is so fast to drop off the car and get a rental and on your way. like wise to pick up your car take just a few minutes. It is really nice.

JM

Oct 20, 2014

Jim Palmer was great to work with. He answered all of our questions and was helpful rather than pushy. I'd recommend Jim highly!

Niles Taylor

Oct 20, 2014

I just purchased my second car from Audi St. Paul. and couldn't have had a better experience. Professional and personable staff. Joe Beedle was great to work with. I would highly recommend Audi St. Paul to anyone for Car purchase or Audi maintenance.

Niles Taylor

Oct 20, 2014

I just purchased my second car from Audi St. Paul. and couldn't have had a better experience. Professional and personable staff. I would highly recommend to anyone.

FIRSTAUDI

Oct 14, 2014

Nick McGovern (my sales person) was very nice and really knew the ins and outs of the vehicle.

Norwegian wood

Oct 14, 2014

Excellent sales and service staff. Treats you fairly, no sales pressure, and service is very prompt and attentive.

ruger

Oct 14, 2014

Sales person Nick McGovern did an excellent job on our purchase of our Audi A3. Nice job going over the in and outs on the Audi. One of the nicest,cleanest and spacious dealerships around. Will be back!

Nancymn88

Oct 14, 2014

No pressure and treated with respect and sales person was great (Nick McGovern).First Audi and love the car so far everything I expected and more.

PDiddy1968

Oct 6, 2014

I appreciated the customer service given to my by both Jim Palmer and Tammy Chamberlain. Both of them gave me their undivided attention and made sure that all my questions were answered. Buying a vehicle is a huge purchase and making a good decision based on the salesperson's knowledge of the vehicle gives me, the buyer, confidence and peace of mind.I look forward working with both Tammy and Jim the next time I visit Audi St. Paul.

35K maintenance service

Oct 5, 2014

Service manager Brian Bernstetter did an excellent job, completing 35K service and inspection. By far better than when I was a Volvo owner, with 4 Volvo's over 25 years, Audi is the way to go, and will recommend Audi to anybody!

Rjleitz

Oct 5, 2014

Having owned an Audi before I new I would like the truck I saw in the used lot.Joel, my salesman, made the experience fun and interesting.It was a pleasure working with Joel and the team at St Paul Audi.Best Regards,Bob LeitzPS Oh, and I love my Q7

Dewayne

Oct 1, 2014

Great buying experience! Joel Heinen was very courteous, friendly and knowledgeable. I would recommend him to anyone! Go visit Audi of St Paul

bjorgie13

Oct 1, 2014

The level of customer service I received when leasing my new Audi was unparalled. From my very first interactions to the handshake and driving off, Joel Heinen's knowledge, customer service, and professionalism were impeccable. I could not have asked for a better experience at a dealership. If you're looking at purchasing/leasing a vehicle go see Joel and Audi St. Paul.

Bruce

Sep 27, 2014

Jim Palmer was great to work with and Audi has a great product.

Audi A3 owner

Sep 22, 2014

A fine professional repair service. Tx. for your time, care, and expertise. You honored your commitments to me Tx. again

Shiva

Sep 22, 2014

This is the best place to get your Audi. Customer service was awesome, they will tell you about your choice vehicle, next provide you the options and tell you the pros and cons and suggest you the options. Test drive will be fun for sure for everyone. I compared my Audi with all other deals in near by states like IL, WI states and through out my research , i found St.Paul Audi is the best in price/value. Jen Brown, she is really cool women, she tried to get me all deals on my Audi, as much as possible for me. If you are planning for the your new Audi, i strongly recommend to visit once. -- Shiva.

johnsoce

Sep 22, 2014

The employees at this dealership, specifically Andrew Horstman and Tammy Chamberlain, made my buying experience easy and enjoyable. Andrew quickly identified what I was looking for, which Audi was most appropriate based on this criteria, and set up a great deal for me. He was friendly, polite, and knowledgeable. He never attempted to up-sell me, and prioritized what I, as the buyer, wanted in my vehicle. When it came time to execute the purchase, Tammy was prepared and efficient, and the paperwork took about 25 minutes in total. About a week after I picked up the vehicle, Andrew followed up to make sure I had no additional questions, and that everything was going smoothly with the new Audi. I had a great experience with this dealership, and would recommend both the dealership, and the specific employees with whom I worked.

shiva054

Sep 22, 2014

This is the best place to get your Audi.Customer service was awesome, they will tell you about your choice vehicle, next provide you the options and tell you the pros and cons and suggest you the options. Test drive will be fun for sure for everyone.I compared my Audi with all other deals in near by states like IL, WI states and through out my research , i found St.Paul Audi is the best in price/value.Jen Brown, she is really cool women, she tried to get me all deals on my Audi, as much as possible for me.If you are planning for the your new Audi, i strongly recommend to visit once.--Shiva.

Jakervik

Sep 19, 2014

I found Larry to be honest and forthwith in my buying experience.I would highly recommend Audi St. Paul and Larry Swenson if you are in the market for a new or used vehicle.

VinCar

Sep 18, 2014

Purchased my Audi Q7 at St. Paul Audi. Exceptional experience. Was treated very professionally and had royal treatment. Everyone goes way out of their way to give best attention to their customer. Jim Palmer and his company helped me and it so convenient that fit to my schedule. I have anything but the best to tell about Jim and his team at St. Paul Audi. Great Team and Love My Audi Q7.

Ying

Sep 12, 2014

The dealer served me is named Andrew Horstman. He's a really nice and well-dressed(British style)guy. Obviously, he has a good attitude towards his work and customers. Also, the price is fair. He even showed us the price on KBB. He is so honest. People should definitely come to him for buying a car.

fcjanssen

Sep 11, 2014

Test drive was fun and informative, giving us the information we needed to choose this vehicle over the others we had test driven. Dealer rep worked to find us a vehicle with everything we wanted that could be directed to this dealership, we worked out a fair deal and took delivery of a great vehicle!

Hugogeorge

Sep 5, 2014

I have purchased many new vehicles and driven many more - a consequence of frequent domestic and international travel. When looking for my latest vehicle I wanted one that provided a luxurious driving experience - quiet, smooth, ample power, and had a reputation for unequaled quality. Three (3) "luxury sedan" were whittled down to the Audi A-^ 3.0T quattro Tiptronic, Prestige model. Larry Swenson, Audi Brand Specialist, Audi St. Paul, is a courteous, knowledgeble professional who took the time to answer my questions, address my concerns, and help me to arrive at the right decision. The staff - Dan Wiley, Sales Manager, and Tammy Chamberlain, Business Manager, insured that the transaction was conducted efficiently and to my satisfaction. Great experience! Great automobile!

PDAHM

Sep 5, 2014

I recently purchased a new A3. Very good experience. Had meaningful discussions about my car needs and expectations. Ample opportunity to test drive and review other cars. Appreciated opportunity to test two different loaner cars; exchange made very easy for me. At the time of delivery, ample time was invested in helping me to familiarize myself with the car. Overall, an excellent experience.

philipp.dahm.96

Sep 5, 2014

A recently purchased a new A3. Very good experience. Had meaningful discussions about my car needs and expectations. Ample opportunity to test drive and review other cars. Appreciated opportunity to test two different loaner cars; exchange made very easy for me. At the time of delivery, ample time was invested in helping me to familiarize myself with the car. Overall, an excellent experience.

PMQ

Aug 31, 2014

Recently purchased an Audi at the St. Paul location. Very ably helped by Chrisette Bany and Jen Brown. Smooth process.

kkalahar

Aug 28, 2014

Joel Heinen was great to work with! I would recommend him and this dealership to anyone. I was not pressured into buying and received helpful tips on all the options my car has. The process was very easy!

Steve

Aug 26, 2014

my wife was in the market for a new small/medium sized SUV. She saw a picture of the Q5 and wanted to check it out. I stopped by Maplewood Audi to check it out. I was walking around the lot looking at the Audi's and Larry Swenson came out to ask if I needed help. He talked to me about the Q5 and the options. He was very knowledgeable, friendly, but not pushy. I told him I'd have my wife stop by to check it out and drive it. She called Larry a few days later and test drove the Q5. She like it and said Larry was very helpful. Came back a few days later to nail down exactly what she wanted, and ended up test driving a A5 cabriolet. Great car, but my wife decided she wanted the utility of a SUV. I never really thought about getting an Audi before, and I was walking around the lot and notice the S5. I called Larry and let him know my wife wanted the 2015 Q5, and what options. He mentioned that Audi had a loyalty program and incentive. I was driving a 2008 BMW 528xi. We talked about the S5, and I decided to come out and test drive one. Test drive went well, I told Larry what I was looking for and he found me a 2014 S5 with the features I wanted. Long story short....we ended up buying a 2015 Q5 and 2014 S5 and trading in my BMW. Experience was great, would buy again from Larry and would highly recommend him and Maplewood Audi. Steve

vjg1289

Aug 26, 2014

my wife was in the market for a new small/medium sized SUV. She saw a picture of the Q5 and wanted to check it out. I stopped by Maplewood Audi to check it out. I was walking around the lot looking at the Audi's and Larry Swenson came out to ask if I needed help. He talked to me about the Q5 and the options. He was very knowledgeable, friendly, but not pushy. I told him I'd have my wife stop by to check it out and drive it. She called Larry a few days later and test drove the Q5. She like it and said Larry was very helpful. Came back a few days later to nail down exactly what she wanted, and ended up test driving a A5 cabriolet. Great car, but my wife decided she wanted the utility of a SUV. I never really thought about getting an Audi before, and I was walking around the lot and notice the S5. I called Larry and let him know my wife wanted the 2015 Q5, and what options. He mentioned that Audi had a loyalty program and incentive. I was driving a 2008 BMW 528xi. We talked about the S5, and I decided to come out and test drive one. Test drive went well, I told Larry what I was looking for and he found me a 2014 S5 with the features I wanted. Long story short....we ended up buying a 2015 Q5 and 2014 S5 and trading in my BMW. Experience was great, would buy again from Larry and would highly recommend him and Maplewood Audi.Steve

jeanadavis1

Aug 22, 2014

Really had a great experience--love the car although it is complicated burt Joel Heinen and others were very helpful. I am sure , after a couple of phone calls for help, that the service will be great.

Skye

Aug 17, 2014

I had owned an Audi for 11 years and returned to the dealership (possible change in ownership and management) to buy my next car. Experience was a disappointment from start to finish. Sales staff was unfamiliar with many of the features of the car. Instead of offering to find answers, one salesperson actually said, "Let me know what you find out." I found out info about the Bluetooth from an electronics store and info about my rear hatch from internet blogs. Given owner's manual for different year and model. Received correct one and spare key after 3 wks. Put $500 down which at purchase time they had no record of. I had to show my copy of my credit card receipt to the closer. When I tried to express my concerns, the manager said he was new to Audi. The salesperson said sometimes things don't work our well.

Skye A5

Aug 17, 2014

I had owned an Audi for 11 yrs. I returned to the dealership (which possibly has new ownership and obviously has new management) to purchase a CPO car. From start to finish, sales experience was disappointment. I knew more about the car than either of the two salespeople and the manager. They could not answer my questions and at one point the salesperson said, "Let me know what you find out." One answer I got from a car audio dept at an electronics store. One answer I got from a internet blog site of Audi owners. At closing, they had no record of the $500 down I had given them. I had to produce my copy of the credit card receipt. The closer tried to sell my a long list of extras including clearcoat coatings. (Remember the old rustproofing spiel.) I researched this with a body shop who stated it was overpriced and likely unnecessary. On the other hand, I have always had good experiences with the service dept and realize that from here out, they are the only ones I have to deal with. I especially appreciate John and Justin in service.

Dave D

Aug 14, 2014

WOW! What a delight. Not only did I find the A8L I was looking for - I found a great dealership with an exceptional staff. From the time we walked in, until we drove off the property - we received the best service possible. Thanks again Jen, and to the staff of "professionals" we met that Saturday afternoon in August.

hardinglm05

Aug 14, 2014

Would recommend to anyone! Best dealer I've ever worked with! Made what I though would be a nightmare car buying experience so stress free & awesome!

Happy Q5 Owner

Aug 12, 2014

I absolutely LOVE my new Q5 and Jen was excellent to work with; knowledgeable, professional and friendly! And, as an added surprise my insurance rate actually decreased due to the safety features on the 2015 Q5!! I couldn't be happier - Many thanks to Jen Brown!

Marvin

Aug 6, 2014

I searched nationwide for the R8 I wanted and found it at this dealership. The deal went smooth and the customer service has been amazing. Joe Bergeron was kind and not pushy at all. He was very professional and has a relaxed vibe. Also, Raven Fox has been extremely impressive in her level of service and response to help process my paperwork and out of state registration. She definitely deserves an A+ in customer service, even after the sale has been made. Even though I'm about 1000 miles away, I would not hesitate buying again from this dealership. The shipping of my R8 came in an enclosed delivery truck and was impressed by the delivery service they chose. Highly recommended!

molimar

Aug 6, 2014

I searched nationwide for the R8 I wanted and found it at this dealership. The deal went smooth and the customer service has been amazing. Joe Bergeron was kind and not pushy at all. He was very professional and has a relaxed vibe. Also, Raven Fox has been extremely impressive in her level of service and response to help process my paperwork and out of state registration. She definitely deserves an A+ in customer service, even after the sale has been made. Even though I'm about 1000 miles away, I would not hesitate buying again from this dealership. The shipping of my R8 came in an enclosed delivery truck and was impressed by the delivery service they chose. Highly recommended!

Paul

Aug 4, 2014

Bought a new Audi A4 last week from St. Paul Audi. Jim Palmer was great and spent a lot time time answering all of our questions. He is very knowledgeable and went over all the features of the car. One of the best car buying experience I have had.

Gail and Andy

Aug 3, 2014

Our Q5 purchase at Audi St Paul was a positive experience! Nick McGovern did a fantastic job throughout the process explaining our options with vehicles and features. We had looked and visited other dealers and other vehicles. When we had decided on an Audi going with Audi St Paul was an easy decision. This is our second Audi, but first from St Paul. All the staff we dealt with with did a complete job explaining details and options during the process. I would recommend Audi St Paul!

Dave

Aug 1, 2014

I found an Audi A4 online that I liked on a Sunday evening and by 9 am Monday morning I had a call from Jen Brown. She asked if I was planning on coming in to see the car. I told her I didn't have a car that was working so I couldn't drive in. Then she offered to drive the car to my house, which she did. I drove the car and purchased it. By Tuesday night it was all cleaned up and ready for me. That was great service.

Jayan

Jul 22, 2014

I bought my first Audi on the third of this month, from St Paul Augi. Jen Brown was the sales agent and she was very helpful, organized and efficient. She made the buying process wonderful!!

mjbluhm

Jul 21, 2014

Really had a great new car purchase experience with Joe Beedle and Tammy Chamberlain. Joe was very kind and informative and at no point did we feel pressured to make a deal. He was informative and helped answer all of our questions clearly and concisely. The same can be said for Tammy. She provided us with finance options and did a great job describing all the details available for our new car purchase. Would recommend St Paul Audi to our friends and would definitely be back to purchase again.

Audi Q5 - 2015

Jul 19, 2014

Joe Beedle is the best. He was very patient,knowledgeable and provided all the details I need. Financing is really easy and they even matched with banking APR rate. I got 2015 Q5 Premuim plus. I started my car buying process with Minneapolis Audi and I really hate their service. They really don't know how to talk to customers. I got quote from minneapolis audi and they didn't even gave any options for me to choose. What ever I ask they will that is not possible and I asked if I can order one and I said I can wait for 3 to 4 months. They said that is not possible. I really hate their manager Kevin. After a terrible experience with Minneapolis people, I contacted Audi St.Paul if they had the Q5 with particular color and prefernces. Rightaway Joe contacted me with some options. I talked with him over the phone and thought I should check it out. I went to St. Paul and Joe really explained everything and he even took us on a test drive with a vechicle and specs I am looking for. I asked for 2015 vehicle and brown color, which is in port and once that is arrived he right way sent pictures to me and I went again to check it out in person. I really liked the vehicle and I am getting the color I wanted and 19" wheel as an additional package and thay even matched my APR rate. I am really happy that I got what I wanted. Joe was really supportive and made sure that I am getting what I wanted. I never got stressed out and bought my vehicle with in 2days. This is my first Audi and I really happy that I choosed St.Paul. I really appreciate Joe for helping through this process.

Tim

Jul 17, 2014

I purchased a used Audi A4 convertible from Larry Swenson. First night we came in just after closing but he stayed late to answer all our questions. Highly recommend seeing Larry, he will take care of you and is very friendly. Tammy Chamberlain from Finance went above and beyond and got us an exceptional rate with the payment amount we needed. The delivery treatment was five star. Usually when you get a used car they just flip you the keys and send you on your way with little to no gas. The opposite here. You get the full five star treatment as if you bought a new vehicle. Fully detailed car, full tank, and complete review of all the features of the vehicle. I was speechless. Even the General Manager, Joe Stifter, came out to congratulate us. Best experience I have ever had buying used. Thanks St Paul Audi

cmozz

Jul 17, 2014

Great help from Larry Swenson and Raven Fox--process went very smoothly, from the order to delivery--I have always received great help in service and sales--they are very professional and truly know their product. Great Job!

tim.lopez.564

Jul 17, 2014

I purchased a used Audi A4 convertible from Larry Swenson. First night we came in just after closing but he stayed late to answer all our questions. Highly recommend seeing Larry, he will take care of you and is very friendly. Tammy Chamberlain from Finance went above and beyond and got us an exceptional rate with the payment amount we needed. The delivery treatment was five star. Usually when you get a used car they just flip you the keys and send you on your way with little to no gas. The opposite here. You get the full five star treatment as if you bought a new vehicle. Fully detailed car, full tank, and complete review of all the features of the vehicle. I was speechless. Even the General Manager, Joe Stifter, came out to congratulate us. Best experience I have ever had buying used. Thanks St Paul Audi

TIM AND LORI

Jul 7, 2014

EXPERIENCE FROM START TO FINISH WAS TOP NOTCH. NOT ONLY WAS THE A8 A QUALITY PRODUCT, BUT THE EMPLOYEES WERE QUALITY PEOPLE. OUR SALESMAN MIKE WENT THE EXTRA MILE TO MAKE SURE WE GOT WHAT WE WANTED AND WAS VERY SINCERE.

New Audi Buyer

Jul 6, 2014

Working with Joe Beedle made the purchase of my new Audi a very pleasant experience.

Ted B

Jul 3, 2014

I live in Madison WI and I found the car I have been looking for in St Paul. While at their website, I inquired through their chat tool if it was still available. It was and I connected with Mike Dahl. Mike was great, he facilitated a fair trade for my car over the phone and through email. Within 2 hours of starting I was driving to St Paul to pick it up. When I got there the staff was great the transaction was smooth and I was home that evening with the car I really wanted. Buying remote could have been a headache but it was super smooth and very pleasant. I would highly recommend St Paul Audi, Mike Dahl, Raven and Joe. They were very nice, professional, and made this a great experience. It was worth the 8 hours of driving!

TedBroering

Jul 3, 2014

I found Audi St Paul on Autotrader looking for a specific used car. I live 4 hours away in Madison WI. I was able to work out a deal including trade, drive up, purchase new car and be home the same day in the exact car I wanted! Mike Dahl was great to work with. Very easy, no pressure, full of information, made the transaction super easy. Raven Fox was great, paper work was a breeze. I would recommend to a friend and would come back for another purchase. Thanks Audi St Paul!

ebecken

Jul 2, 2014

This dealer returned my car to me and left service garbage in it and left it running. It sat in the parking lot for 5 hours. Thankfully it did not run out of gas. The response from the dealer was not satisfactory. The service manger offered me a free oil change but claimed he didn't know the value of this service. I asked for my next scheduled service to be paid and he immediately knew the cost and said it wasn't worth that. I won't return to this dealer for service. Everyone makes mistakes, but Audi St Paul is unwilling to make sure the customer is happy and treated fairly.

New Audi Ownewr

Jul 1, 2014

Mike Dahl made purchasing 2014 Q5 an A++ experience I purchased a 2014 Q5. I normally dread the entire car buying process including the high pressure to quickly make a decision. Mike Dahl changed my mind about auto sales persons. He was very friendly and made me feel like I was 100% in control of the whole process from the moment I walked into the door to the time I drove off in my new Q5. I never felt stressed or pressured to make any decision quickly. Having never owned an Audi in the past, I thank him for his patients in my multitude of questions and I was grateful for his overall knowledge of the products. Even days after the purchase was finished Mike followed up with me to offer his help with any questions I may have on my new car. A big THANK YOU to Mike Dahl and St. Paul Audi for making my car buying experience a pleasurable memory.

JakeQ5 2014Audi

Jul 1, 2014

I purchased a 2014 Q5. I normally dread the entire car buying process including the high pressure to quickly make a decision. Mike Dahl changed my mind about auto sales persons. He was very friendly and made me feel like I was 100% in control of the whole process from the moment I walked into the door to the time I drove off in my new Q5. I never felt stressed or pressured to make any decision quickly. I thank him for his patients in my multitude of questions and I was grateful for his overall knowledge of the products. Even after the purchase was finished Mike followed up with me to offer his help with any questions I may have on my new car. A big THANK YOU to Mike Dahl and St. Paul Audi for making my car buying experience a pleasurable memory.

kc33

Jun 30, 2014

My experience at St. Paul Audi was nothing but pleasurable - Chrisette Bany was professional, personable and beyond patient during the entire process. Purchasing a new vehicle can be stressful, but between Chrisette and Raven, the process was smooth and completely enjoyable. I would highly recommend this dealership to family and friends.

kc33

Jun 30, 2014

My experience at St. Paul Audi was nothing but pleasurable - Chrisette Bany was professional, personable and beyond patient during the entire process. Purchasing a new vehicle can be stressful, but between Chrisette and Raven, the process was smooth and completely enjoyable. I would highly recommend this dealership to family and friends.

Female Audi Driver

Jun 26, 2014

Wow! I just bought an Audi A4... Need I say more? Yes! Joe Beedle is the best sales rep I've ever met. He went above and beyond to make things happen for me (fast). We arranged the opportunity for my son to pick up the car (rental agreement), drive it to Imola Motorsports for a Pre-Purchase Inspection (PPI), and brought it home to show me the beautiful white car with black interior - and take a test drive... I love everything about it - so the next day, I went to Audi St. Paul to negotiate a deal. Joe had already spoken with my son, and reduced the price for me - and printed out the prepared agreement to review with me (signed within 2 minutes). Joe cleaned the car (removed stickers), through in some new floor mats, and let me pick out a women's Audi jacket. Simultaneously, I met with the financial rep to complete the car loan. She used my online application information to run the banking quotes, and had the paperwork ready for me to sign. Joe brought my car up for me ask questions on the panel features, and showed me a few tips on setting up my cell phone 'bluetooth' mode to answer calls like magic! I drove away with a huge smile...

William Mahre

Jun 25, 2014

Mike Dahl was great to work with to get my new S5.

Santek

Jun 23, 2014

I was looking for some specific options which caused me to search a wide area for a used A4. I found what I was looking for online at Audi St. Paul. While on the website checking out the pictures, Larry Swenson offered to chat with me and answered several questions before offering his mobile phone number for any follow information or when I was ready to purchase. Nice, no extra pressure, and easy to work with. Several phone calls and txt measages latter, Larry had not only sold me on this particular car but helped compare two other options I was considering to make sure I had the correct information for an informed decision. Once we had agreed on a deal Raven Fox call and worked out all the details for the paper work, very nice and again easy to work with. I did this complete purchase from 600 miles away, and everyone involved made it as simple as possible. Since I was buyin gthis car site unseen, I aske Larry to verify there was nothing about the car I would be surprised with, he went right out and washed the car, hand drying it to go over all the exterior and took extra pictures to make sure I was comfortable. I am very pleased with me experience and would recommned Audi St. Paul to anyone, near or far.

gfkmax

Jun 20, 2014

I reached out to Jim and talked about purchasing my vehicle. He was very patient and said he would contact me back about the time I would be ready. Just like clockwork he reached out to me. He suggested I fill out an online credit application and he took it from there. I walked in and was out the door in no time. Jim made my entire experience as painless as possible.

Jeff D.

Jun 20, 2014

I had a very pleasurable buying experience at this dealership June 2014. Larry Swenson & Nick McGovern are specialists that know their Audi's. They even set up a return visit to show me how everything worksit doesn't get better than that for customer service. They were easy to work with and just happened to have an excellent 2013 A4 2.0T CPO that was everything I was looking forit is gorgeous and has all the bells and whistles! This was my first purchase and I could not have been happier with the whole process. Got a nice deal on my trade-in as well. Thanks also to Tammy Chamberlin for finding great financing and offering upgraded auto packages. The dealership was roomy and spotless and everyone was nice, helpful, with no pressure whatsoever. Complimentary snack bar was appreciated and the lounge area was sparse, but comfortable. They have a fabulous selection of new and pre-owned certified autos. A very professional and upscale place to get an Audi...I have friends who always buy their cars here and come back for good servicejust saying.

Lisamn

Jun 20, 2014

Ignore my review from June 2013. Completely different experience in April 2014. Twenty-one (21) days after my factory warranty expired, the car threw a check engine light. Audi St. Paul diagnosis is a bad engine ECU it is throwing a fault code but they checked the related pump and the pump is fine so they are calling it a hardware issue with the ECU. Since I purchased a CPO vehicle, and my pre-certified warranty is good for 2 more years, the repair will be covered, right? WRONG! Audi St. Paul won't cover the issue under my pre-certified warranty because of Stasis aftermarket products that were recommended, sold, and installed by this shop with assurance from my service adviser that the aftermarket additions would NOT impact my warranty because of the partnership between Audi and Stasis. The car has 38K miles, was 21 days past factory warranty, and ALL work done on the vehicle since I purchased it was done in their shop. Audi St Paul offered to install a new engine ECU with factory settings for the small sum of $2K. Remember, I paid this shop a hefty sum to make the modifications under the pretense that my warranty would remain intact and now they want me to pay to back them out. So I sought help from Joe, the GM. After all, if he cares about his customers he is going to do the right thing. His offer of help: I can trade in my car for a new one and they will 'double the owner loyalty incentive'. Really?! I am insulted. Between the car purchase and the Stasis package, Ive already paid them plenty. Now they want me to throw more money at them to replace a car and the products that I bought from them that they are not willing to stand behind?? Forget it. I used to love this shop and recommended them over and over again. What the heck happened? I'm done doing business with Audi St. Paul and the Twin Cities Automotive Group (which also owns the Audi dealer in Golden Valley). Joe could have kept me as a customer simply by offering to the cover the ECU. Instead, Joe chose to let me walk, costing them my future service dollars, my next car purchase, and my positive recommendations for sales and service with a Twin Cities Automotive dealership. Ill be taking my issue to Audi Corporate.

vdubmax

Jun 20, 2014

I reached out to Jim and talked about purchasing my vehicle. He was very patient and said he would contact me back about the time I would be ready. Just like clockwork he reached out to me. He suggested I fill out an online credit application and he took it from there. I walked in and was out the door in no time. Jim made my entire experience as painless as possible.

Molly B.

Jun 18, 2014

Mike Dahl was fabulous to work with. I had a great experience with Audi St. Paul. Mike Dahl did everything to be sure I was in the perfect Audi A4.

Csue

Jun 16, 2014

Chrisette B was so good to work with. The whole experience went well. Would recommend her and the dealership to anyone.

Andy G

Jun 6, 2014

Just leased a '14 allroad from Jen B. at Audi St. Paul, and enjoyed the process very much! She's quite knowledgeable about the brand, and didn't pressure me one bit. Got a great lease deal, and couldn't be happier with my new car! All the people I spoke with in the dealership were friendly and very helpful. I've honestly never had a more pleasant car leasing/buying experience than this!

Jan M.

Jun 6, 2014

We were very pleased with the service at Audi St. Paul. Nice facility. Nick McGovern was very helpful. He spent well over an hour patiently explaining all the the detailed bells and whistles on our new Audi A6. He did a very thorough job. We are now enjoying our new A6!

TNRN

Jun 5, 2014

Audi Saint Paul--Jim Palmer Purchase Experience Our experience working with Jim Palmer at Saint Paul Audi was excellent. His knowledge of the vehicles was extensive, all questions were answered completely and professionally. He showed great patience with the extensive questions presented by my wife and me. I would recommend this dealership and Jim Palmer specifically for the purchase of an Audi vehicle.

tnrn

Jun 5, 2014

Our experience working with Jim Palmer at Saint Paul Audi was excellent.His knowledge of the vehicles was extensive, all questions were answered completely and professionally.He showed great patience with the extensive questions presented by my wife and me.I would recommend this dealership and Jim Palmer specifically for the purchase of an Audi vehicle.

Roger E

Jun 3, 2014

Fast service - great customer care My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to family in the Twin Cities. Without giving it a second thought I had the car towed to Audi St Paul since that was the dealer from which I had bought the car and had it serviced. I left the car in the lot and used the after hours key drop in hopes that the car would be serviced that Monday. To my delight the Brandon Polhemus notified me at 7:15 a.m. that the car was already in their shop and he would call shortly to let me know the extent of the necessary repairs. By 8:00 a.m. I was informed that all the parts were in stock and they could complete the work that morning. In fact, by 10:30 a.m. the repairs had be made, the car washed, and ready for me to pick up. I have been dealing with Audi St. Paul for more than 15 years and will continue to do so whenever my travels take me to the Twin Cities. They provide courteous, prompt service with the assurance that only those parts that need to be repaired will be attended to. They deserve an A+++ in my book. Roger E

Audiowner2001

Jun 3, 2014

My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to family in the Twin Cities. Without giving it a second thought I had the car towed to Audi St Paul since that was the dealer from which I had bought the car and had it serviced. I left the car in the lot and used the after hours key drop in hopes that the car would be serviced that Monday. To my delight the Brandon Polhemus notified me at 7:15 a.m. that the car was already in their shop and he would call shortly to let me know the extent of the necessary repairs. By 8:00 a.m. I was informed that all the parts were in stock and they could complete the work that morning. In fact, by 10:30 a.m. the repairs had be made, the car washed, and ready for me to pick up. I have been dealing with Audi St. Paul for more than 15 years and will continue to do so whenever my travels take me to the Twin Cities. They provide courteous, prompt service with the assurance that only those parts that need to be repaired will be attended to. They deserve an A+++ in my book.Roger E

Jeff

May 30, 2014

The sales manager is the most insolent creature I ever put my eyes on. Shop is great though.

Kodymom

May 12, 2014

My husband and I purchased an Audi Q5 from Joel Heinen of St. Paul Audi last week. This is the third Audi vehicle we have purchased. It was a great experience. Joel was super easy to work with and able to answer all of our questions. We really appreciated his low pressure sales approach. Raven Fox was also a pleasure to work with. She really took her time with us and made sure we understood all of the add on protection features for our new vehicle. We're happy customers!

anorelius

May 12, 2014

My husband and I purchased an Audi Q5 from Joel Heinen last week. This is the third Audi vehicle we have purchased. It was a great experience. Joel was super easy to work with and able to answer all of our questions. We really appreciated his low pressure sales approach. Raven Fox was also a pleasure to work with. She really took her time with us and made sure we understood all of the add on protection features for our new vehicle. We're happy customers!

hbroneak

May 1, 2014

My buying experience at Audi St. Paul was excellent. Audi St. Paul had a great inventory of both new and used cars. Larry Swenson was extremely knowledgeable about the models I was interested in, accommodated my schedule in having cars ready for test drives, and was patient and understanding when I reconsidered what I really wanted. When I picked up the car, Larry gave an impressive tutorial of all the features that I am now enjoying. I ended up financing through Audi St. Paul at the last minute, and both Larry and Raven Fox were responsive and helpful in pulling that together pain-free. We plan to make another vehicle purchase in the next couple of years, and will definitely return to Larry and Audi St. Paul based on this experience.

Ken

Apr 16, 2014

Very good buying experience, Jim Palmer did a great job handling the transaction from start to finish, He was always professional, never pushy and always responded in a timely manner. my only feedback for improvment is that Time is very valuable so the faster the transaction can be completed the better. I had to wait to see the finance/transaction person...

fhm1211

Jan 28, 2014

A blown transmission in another vehicle is what caused us to be looking for another vehicle. Complicating things for our family was the fact that I am unemployed. The past six vehicles our family had purchased (essentially since we were college students) were brand new so we knew nothing about the pre-owned car market. I initially talked with Joe Stifter who gave me the greatest 20 minute tutorial over the phone of things to look for when buying pre-owned. About a day later, I received a call from Joe saying that they might have found a car we would like to look at and that Mike Dahl would contact me. Mike called me within a day and we set up time to see the car. It ended up being a great car, older but low milage, and in far better shape than anything I think we would have found on our own. Raven Fox then took some time to talk through possible financing options and again provided great information. We completed the application process online which was very simple and ended up closing with Tammy Chamberlain the next day. This truly was the easiest car buying experience we have ever had! Here are the reasons why you should check out Audi St. Paul: There is no doubt that Joe Stifter wants you to have the best buying experience ever at this dealership. Everyone we interacted with as well as the technicians that worked on the vehicle provided stellar service. Mike Dahl is one of the most professional people I have ever worked with (I've been in sales my entire career). Admittedly it's been a difficult last couple of months for our family and we expected this process to follow that trend. Mike made sure it didn't! Raven knows the financial side and presents all options well, and Tammy had everything prepped and ready for us to close the transaction quickly. You will not be disappointed when working with this dealership on your next auto purchase.

fhm1211

Jan 28, 2014

A blown transmission in another vehicle is what caused us to be looking for another vehicle. Complicating things for our family was the fact that I am unemployed. The past six vehicles our family had purchased (essentially since we were college students) were brand new so we knew nothing about the pre-owned car market. I initially talked with Joe Stifter who gave me the greatest 20 minute tutorial over the phone of things to look for when buying pre-owned. About a day later, I received a call from Joe saying that they might have found a car we would like to look at and that Mike Dahl would contact me. Mike called me within a day and we set up time to see the car. It ended up being a great car, older but low milage, and in far better shape than anything I think we would have found on our own. Raven Fox then took some time to talk through possible financing options and again provided great information. We completed the application process online which was very simple and ended up closing with Tammy Chamberlain the next day. This truly was the easiest car buying experience we have ever had! Here are the reasons why you should check out Audi St. Paul: There is no doubt that Joe Stifter wants you to have the best buying experience ever at this dealership. Everyone we interacted with as well as the technicians that worked on the vehicle provided stellar service. Mike Dahl is one of the most professional people I have ever worked with (I've been in sales my entire career). Admittedly it's been a difficult last couple of months for our family and we expected this process to follow that trend. Mike made sure it didn't! Raven knows the financial side and presents all options well, and Tammy had everything prepped and ready for us to close the transaction quickly. You will not be disappointed when working with this dealership on your next auto purchase.

dantesinferno

Sep 14, 2013

I have purchased numerous cars in my life, and I've never had a worse buying experience than I have had with this dealer. I'd been searching for several months for a very specific pre-owned vehicle (a BMW M5), and when this particular one popped up in my internet search, I immediately called to see if it was still on the lot. It was, so I went up for a test drive. I pulled back into the lot and informed my salesman (Joe Beedle) that I'd like to make a deal and get the car. This was Tuesday evening. After a very quick an easy negotiation (Joe even commented on how easy I was to deal with) I informed both Joe and his manger, Jeff Carlson, that I'd like to get the car by Friday. I also had declined their financing (as I have always secured my own through USAA) and wanted to make sure they would have everything they needed to process the transaction, and was assured that this was plenty of time to get the paperwork all in order.First thing Wednesday morning I got all my ducks in a row and call Mr Beedle with the info from my bank so they could get the ball rolling. I hadn't heard anything back by the evening, so I gave Mr Carlson a call, because I wanted to make sure there were no delays on Friday, as I had a trip planned for the weekend (and of course I wanted to drive my new BMW:) Mr Carlson was fairly rude on the phone and told me it would take at least 3-5 days to process a direct deposit from USAA, and in his words, "they're a pain-in-the-xxx to deal with." Huh, what??? I've purchased my last 5 vehicles this way and have always just driven right off the lot with car on the same day, and the reason for my continued loyalty towards USAA is the fact that they're ALWAYS extremely easy to deal with. And I know for a fact that this has not changed because my father just purchased a new Chevrolet Silverado this week via the same method, and drove right off with the car. Anyway, long story short, at this point I became quite concerned -what's going on here? Am I being punished for providing my own financing? Did someone else come in after me and want to buy this car, and they're trying to annoy me to get me to scuttle the deal? Also, still no word from my unresponsive salesman, Joe Beedle.Now it's Thursday morning and I started right out at 9 am by trying to reach my salesman to find out what's going on...surely, this must all be some mistake, because what dealer in their right mind would treat a customer this way? I was astounded by the treatment I was receiving from every single person I talked to at this dealership. I also called my bank again to confirm the details of this transaction and was informed that as long as the paperwork was faxed back to them from the dealer by 3:00 pm that day, they're should be no problem whatsoever. So I dropped everything I was doing at work and headed all the way across town to make sure things got faxed in. This was 2:00. And I was informed that there was no way I could take my car. Even though I had a trade-in and the difference owed on the transaction was a paltry $11,000. Ok, I say, and headed back to work....my bank said this will be funded ASAP as I had called ahead and reported the "situation," so Ill just come get it in the evening. I received an email by 3:30 that day from USAA, with a tracing #, informing me that indeed the loan had been funded, and everything should be a go. I called Joe Beedle again, with no response. I was about a mile away from the dealer again, when he finally calls me back to tell me there's no way anyone can verify my funds that day and to go back home. This whole thing was a complete nightmare at this point. I really wanted this specific car or this deal would've been so over, but now it's just a principle-thing -no one deserves to be treated this way.Friday morning, code red. This is absolutely out of control. I'm getting subterfuge, and outright lies from everyone I talk to at the dealer. I'm told they've called Wells Fargo with my tracing # and can't verify my funds, but I'm also told the that the Controller is the only one with access to their Wells Fargo account and this person is mysteriously unreachable. Finally around noon the General Manager Joe Stifter calls me to basically give me all the same runaround, with no hope for resolution before Monday of the next week. I need to leave town this afternoon, so with all my energy drained, I give up. I have NEVER been treated like such a jerk by a car dealer in my entire life, and the only thing the GM can say to me "gee, well we just want you to be happy and we hope to gain your repeat business." My only response was "are you high?"

pejmanderson

Sep 14, 2013

Great dealers and staff. St. Paul Audi allowed my wife and I the opportunity to learn about their cars without the pressure to buy something we didn't want.Mike Dahl did an excellent job reviewing the A4 features and capability. The delivery of the car was perfect. Every question was answered.

Irish Mike

Sep 9, 2013

My wife and I really enjoyed dealing with Chrisette Bany at your Audi of St. Paul store. She is very friendly and was very attentive to all of our needs. She made sure she took care of a few outstanding issues for us after the sale had already occured. We would buy from Chrisette again. Thank you!

T Ryan

Aug 15, 2013

Very easy dealer to work with! My salesperson Marriann was very easy to work with and did a great job explaining all the bells and details on the car!

Rambo417

Aug 15, 2013

I called St.Paul Audi while looking for a pre-owned Audi. Merriann answered the phone.We had a nice chat and she said They did not have what I wanted but would look for me.I went to the dealer 3 days later to have my trade appraised.I met Marriann,she had found me a couple of options to look at.Both her and the sales manager were real easy to work with, not pushy at all.Happy to say I drove away with a great car. My wife and I love the car!!!!!!!

steinb2

Aug 9, 2013

I have had excellent sales and service experiences at this dealership. From Jeff Carlson and Chrisette Bany (in Sales) to Dan Balthazor, Ryan Thompson, Jake Erickson, Tom Frisch (Service Consultants) and Ed Furness (Service Tech), all great and very professional. I have both my Audi's and both my VW's serviced there because it is so good

CGalbrecht

Jul 31, 2013

We had an awesome experience. It was seamless from start to finish. Jen is amazing sales professional and Tammy made the paperwork a breeze! Thank you so much. We love our car and will definitely recommend St. Paul Audi to our friends and family.

John

Jul 29, 2013

Tom Frisch and this dealer were excellent to work with. We have a 2009 A4 that burned excessive oil and despite being out of warranty, Tom worked with Audi of America in such a successful manner that AofA paid for the repair (new pistons and rings) that solved our problem. He went to bat for us and made our repair ordeal as easy as possible. Thank you, Tom!

JohnAustin

Jul 29, 2013

Tom Frisch and this dealer were excellent to work with. We have a 2009 A4 that burned excessive oil and despite being out of warranty, Tom worked with Audi of America in such a successful manner that AofA paid for the repair (new pistons and rings) that solved our problem. He went to bat for us and made our repair ordeal as easy as possible.Thank you, Tom!

lisamn

Jun 27, 2013

St. Paul Audi provides me consisteny, high quality sales and services. My salesperson was very knowledgeable and helpful. Financing was easy and efficient. Service is always top notch. I even bring my non-Audi here for service.

fossmn

Jun 17, 2013

They all went out of their way to ensure a good shopping experience... superior customer service. I am a repeat customer and will be back again when this one is ready to move on! Thanks for being a great dealership!

bbxx

Jun 13, 2013

Mike is a straight shooter who isn't slimy, like a lot of other car salesmen. He was attentive, and quick to respond to phone calls or email.

drahos01

Jun 7, 2013

My wife and felt the experience at Audi St. Paul was so much better than the other Audi dealership in Minnetonka. The sales person we met was quite pushy on including as many options as possible. When my wife and I met with Mike to discuss purchasing a car we never felt like he was pushy in fact quite the opposite he had an opportunity to up sell us to a different color, but instead suggested a color that was cheaper and definitely looks much better than I would have thought.The service at Audi St. Paul was great, and I would definitely go back again when my wife wants to get an Audi A4.

tompid

May 23, 2013

My wife and I flew to MN from Colorado specifically to look at dealers whom each advertised having both A5 and S5 convertibles in stock.. Merriann met us in the lot at the St. Paul dealership and showed us the A5 and then made sure we everything about it and of course test drove it. She knew we wanted to see other cars while in town for just the day and called the other dealer to alert us we were coming knowing she could lose a sale but help us find the car we wanted. After visiting the other Audi dealer, we were sold on dealing with Merriann and went back to her dealership and purchased our A5 Convertible, she made it a great experience and I would not hesitate to recommend her anytime! Thanks Merriann, we love our car!

BMJ

May 17, 2013

I went to look at Audi after my ~ 2 yr old MB required service again. All the staff, especially Mike, Dan and Tammy who handled my transaction were terrific. Their hard work making this a great experience came through. Audi St. Paul was as professional a new car dealership as I have experienced. I would recommend this store to anyone interested in Audi. Thanks to all at Audi St. Paul.

John with a new A8

May 17, 2013

I went to look at Audi after my ~ 2 yr old MB required service again. All the staff, especially Mike, Dan and Tammy who handled my transaction were terrific. Their hard work making this a great experience came through. Audi St. Paul was as professional a new car dealership as I have experienced. I would recommend this store to anyone interested in Audi. Thanks to all at Audi St. Paul.

Johnsaudia8

May 17, 2013

I went to look at Audi after my ~ 2 yr old MB required service again. All the staff, especially Mike, Dan and Tammy who handled my transaction were terrific. Their hard work making this a great experience came through. Audi St. Paul was as professional a new car dealership as I have experienced. I would recommend this store to anyone interested in Audi. Thanks to all at Audi St. Paul.

JakeRemus

May 12, 2013

very nice experience working with Chrissette and Tammy. They were very friendly and helpful throughout the buying process. I would recommend AUDI of St Paul to anyone.

DSelf

May 6, 2013

I had my eye on a Ford Edge Sport for quite awhile, and was patiently waiting to find the right one. I was a little surprised to see one at an Audi dealership. I have owned an Audi in the past, so I'm no stranger to quality. I found the Ad on www.cars.com and decided to put it on my list for a Saturday test drive list. Mike Dahl was very friendly and very transparent about the vehicles story. He mentioned what the previous owner traded it in for, and even allowed me to drive the vehicle alone with my wife. I was pretty sure I wanted it, but being a frugal Minnesotan, I had to visit the remaining two dealerships on my list. My experience at another dealership made me weary, I had to force them to get me the carfax, and after reading through it discovered the vehicle had been in an accident in New Jersey, sold on auction, repaired, shipped to Minnesota then re-certified. My wife and I were just about to buy it when I mentioned seeing the carfax. The next day, Mike sent me a follow up email with more detailed information on the vehicle he had for sale. A couple days later, as luck would have it, I was in that area of town and decided to stop in again. It was between that one and another with 10k less mileage. Mike had the carfax ready right away, I didn't even have to mention it. Because Mike was so upfront and transparent, I decided I didn't care about the extra mileage. Never once did I feel as if I was being hustled, tricked, or misled. Everyone I worked with acted as if they had a nice quality product and they would appreciate my business should I decide to purchase from them. They gave me excellent market value for the vehicle I traded. They even de-badged all the lettering on the vehicle for free. I couldn't be happier with my experience, and will definitely recommend Mike to anyone I know in the market for an Audi.

DavidSelf

May 6, 2013

I had my eye on a Ford Edge Sport for quite awhile, and was patiently waiting to find the right one. I was a little surprised to see one at an Audi dealership. I have owned an Audi in the past, so I'm no stranger to quality. I found the Ad on www.cars.com and decided to put it on my list for a Saturday test drive list. Mike Dahl was very friendly and very transparent about the vehicles story. He mentioned what the previous owner traded it in for, and even allowed me to drive the vehicle alone with my wife. I was pretty sure I wanted it, but being a frugal Minnesotan, I had to visit the remaining two dealerships on my list. My experience at another dealership made me weary, I had to force them to get me the carfax, and after reading through it discovered the vehicle had been in an accident in New Jersey, sold on auction, repaired, shipped to Minnesota then re-certified. My wife and I were just about to buy it when I mentioned seeing the carfax. The next day, Mike sent me a follow up email with more detailed information on the vehicle he had for sale. A couple days later, as luck would have it, I was in that area of town and decided to stop in again. It was between that one and another with 10k less mileage. Mike had the carfax ready right away, I didn't even have to mention it. Because Mike was so upfront and transparent, I decided I didn't care about the extra mileage. Never once did I feel as if I was being hustled, tricked, or misled. Everyone I worked with acted as if they had a nice quality product and they would appreciate my business should I decide to purchase from them. They gave me excellent market value for the vehicle I traded. They even de-badged all the lettering on the vehicle for free. I couldn't be happier with my experience, and will definitely recommend Mike to anyone I know in the market for an Audi.

jkpede

May 2, 2013

I had looked at approximately 20 vehicles prior to contacting Audi St. Paul and talking to Mike Dahl about a Toyota Prius they had posted on carsoup.com. I could write an essay on the negative and stressful experiences I had with other salespeople and dealerships from Duluth (where I live) to the Twin Cities. In stark contrast, the entire experience with Mike and the dealership was exceptional!!! I had excellent customer service and consideration from the minute I walked in the door. Every single person I had contact with gave me that same feeling - with smiles, good humor, and friendliness.I can't say enough about Mike. He was so friendly and personable, and very knowledgable. He took the time to contact the previous owner about specific information (service and maintenance history, extra key, etc.), to contact a local body shop about a scratch (they even did their part to do a repair without charge to me!), to inform me of all the services available through Audi St. Paul, and to let me know how much he appreciated my business. It was important to Mike that I has happy with the vehicle and price, and service. I was fully informed and very comfortable with my decision to purchase this car with its full gas tank, up to date maintenance, new tires, and pristine condition. I love my car. I am a believer in "buying local" but because of my experience, I will make the drive from Duluth to Audi St. Paul in the future and will refer friends and family to Mike. I feel like I've made a new friend.

Dede Fitzmaurice

Apr 16, 2013

I dread car shopping due to pushy and aggressive tactics that I have encountered in the past. Jen Brown was the complete opposite! She was warm, inviting, not pushy, did not hover and gave me room to breathe as I weighed the decision about making such a large purchase.. Other sales people could learn from Jen. If and when I am in the market again I will go straight to Jen. In meantime, I will be referring everyone that is looking for a wonderful car shopping experience to her!

Dfitz

Apr 16, 2013

I dread car shopping due to pushy and aggressive tactics that I have encountered in the past.Jen Brown was the complete opposite! She was warm, inviting, not pushy, did not hover and gave me room to breathe as I weighed the decision about making such a large purchase.. Other sales people could learn from Jen.If and when I am in the market again I will go straight to Jen. In meantime, I will be referring everyone that is looking for a wonderful car shopping experience to her!

jetrem

Apr 12, 2013

Ms. Merriann Nesse was extremely helpful from the first contact. She always wanted to answer any and all questions fully, with great patients.Her concern was to make me feel comfortable and satisfied completely throughout and after the purchasing of the vehicle. I think I could call on her in the future to consult on this vehicle and receive a warm welcome and a thorough knowledgeable response. The dealership itself was modern in appearance and clean. All employees were friendly and interested in making the experience of dealing with their dealership exceptional.

Seeking a new vehicle

Apr 1, 2013

If you provide poor customer service, you are going to lose a transaction... which is exactly what happened in my case. Sales Manager needs to go. If I am going to pay for a top notch brand, I expect top notch service in return.

mnmiata

Mar 18, 2013

Merriannn was a pleasure to work with and was very receptive to answering or researching any questions we had regarding the pre-owned Lexus we purchased from Audi St. Paul. The negotiation process was quick and professional and the agreed upon price was reasonable. We were introduced to the service staff and "became part of the Audi St. Paul Service Family" which means we can get free car washes, a loaner vehicle for service that takes more than four hours, etc . . . even though our pre-owned vehicle was not an Audi.The Dealership itself is spotlessly clean and a showplace befitting the beautiful Audi automobiles on the showroom floor. Any and all amenities a customer could need while waiting for service are provided.

schmittg

Feb 11, 2013

Since we live several miles from Audi St Paul we had to do everything by phone or email. Mike Dahl was an excellent salesperson answering all of our concerns in a prompt and professional fashion. Mike made a point to contact us on his day off and told us when he would be able to get back to us. Once we decided to purchase the Audi A6, Mike took the time and patients to explain everything the A6 had to offer.

landstrasse36

Feb 1, 2013

Fantastic sales department, and amazing service department. This dealership is hands-down the best car dealership I have ever done business with. I got a great price for my trade in, and I am extremely happy with my A4. The service department does excellent work, and is fair with labor costs.

Rsoria72

Feb 1, 2013

Great experience, fast and friendly service. Jen Brown is a delight to work with. We are very pleased with the results and the vehicle. The process is simple, comprehensive and fast. We will consider this dealership for business again in the future.

heinja

Jan 29, 2013

Merriann was a pleasure to work with, devoting her full attention to me even though shopping for a used, non-Audi. The car was fairly priced, I was offered a fair trade and Raven did a great job finding better financing than I could have! Everyone involved was helpful and informative. I was very at ease and can't recommend Merriann highly enough.

dgable

Jan 27, 2013

One of the best car buying experiences I have had. I would recommend this dealership and Mike Dahl to anyone interested in buying a car.

Hungm

Jan 15, 2013

in market for a Q5, but got mistreated in Audi Minnetonka, email to Maplewood, received Mr.Bergeron friendly welcome email and follow up. Good salesman like Joe need to be recognize right?! Thank you for treating me this asian girl as same as every other buyer :-) as

peetwright

Jan 15, 2013

Dealers are frequently dealt a bad reputation, and generally well earned at that. My experience with Jen, Raven and team at Audi St. Paul (ASP) completely counters this reputation. From initial contact, through discovery about the vehicle, to everyone's availability beyond core hours and ultimately through closing has been better than top-notch.Some background may be in order to really give appreciation to the situation. I found a car on an online listing site that ASP was selling. The listing included information about numerous add-ons that. while exotic and top-notch, were ones that I would never spend money on. These are the sorts of things car guys dream about - titanium exhaust system, carbon fiber parts, multiple wheels, etc. When looking at such a listing at a great market price listed, human nature takes over and one immediately starts to wonder what's wrong with this deal? Is it worth the hassle of dealing with a dealer 400 miles away? (spoiler: it was)In reaching Jen, she immediately sent pictures of the additional items, confirmed the vehicle status and delivery, gave a brief history and made herself available beyond the regular dealership hours for any additional questions.Over the span of a few days, we were able to establish a fair trade-in value for my car and a selling price for the new car. The deal was set - but I was over 400 miles away. Distances be damned, Jen and Raven quickly setup all the paperwork, sent requests for various items (credit app, drivers license, insurance, etc.) and processed everything up front via email.The day of pickup I drove the 400 miles, we swapped cars to confirm what we discussed and five minutes later I was signing paperwork with Raven. While in the showroom and before leaving, Jen approached me and said that the extra wheels are too dirty to put in the car and "we'll ship them for you to your home." I was blown away. This extra touch meant I didn't have to pack the car full of 19" wheels and that they would be delivered to my house. Honestly, I can keep going on and on about this transaction as it seemed as a one in a lifetime. But in meeting the staff at ASP, I'm pretty sure this is the norm. Thank you Jen, thank you Raven you guys rocked it!

xuanmingkun

Nov 29, 2012

Absolute great guy to work with!Dan is 100% polite, helpful, efficient, and informative !I will always trust him because I know he will always take good care of my ride !

russell.casey.56

Nov 19, 2012

Contacted via e-mail your parts departement to try to locate a a black Audi Q5 scale model as my daughter just purchased an new black Q5. I could not find one anywhere and had been contacting dealers, e-bay and all sorts of stores that sell scale models. No luck. Well Lonnie Tangen first said his inventory stated none and a silver model was available only and it needed to be ordered. The next day he e-mailed me back that he found one. I bought it ASAP. The is great service. I am most appeciative.

ghstrass

Oct 31, 2012

Dear Merriann,having me buying the Audi 5 would never happens without you and your excellent selling skills to deal with a customer in the proper and timing way. you show a nice balance between empathy and challenge. There would be two simple questions that hope reflect it:- do I feel satisfied and happy on the Audi 5 purchase?- would I recommend you to my friends when buying a car?i answer both with a big YES.The key part of a selling process is not the agreement in price (even always discuss on price) but the whole experience and emotional side management. you did very well. Dear Jeff, thanks for your professionalism and support; you have an excellent person working in your teamwe'll stay in contactkind regards,Gustavo

usernamejz

Oct 15, 2012

Mike is the most genuine, caring and appreciative sales professional i have ever had the pleasure of working with. The car buying experience was fantastic from beginning to end. He provided my fiance and me a great deal of independence in test driving cars while at the same time was always avaiable and supportive when questions arose. Mike consistently went above and beyond when explaining the car, the pre-owned process, the financing process and how Maplewood can provide us service in the future. Mike takes great pride in his work, the experience he provides his [potential] customers and is a fantastic brand representative for Audi. Mike is an extremely valuable asset to your business and the Audi brand. I will be recommending him and Maplewood Audi to any and all friends I learn may be in the market for a vehicle. I look forward to doing business with Mike in the future!

dmboemer

Sep 28, 2012

From the moment I walked into the dealership to potentially purchase a new car to the moment I picked up the fabulous car I purchased, Jen Brown and everyone else I met were absolutely wonderful. They were friendly, helpful, and really fun to work with. I would recommend this dealership in a heartbeat!

ryanrambacher

Sep 8, 2012

I would recommend this dealership because they have a great combination of sales and service. I felt very comfortable buying a used car due to the way Jen and Jake walked me through the process. I never felt pressure to buy or that Jen was trying to sell me a car. I came in to test drive 2 a4's and Jen and jake helped me make the best decision for my situation. I have been back to visit and it is the same comfort and helpfulness. I will buy my next audi from maplewood audi.

vangrinsven

Sep 6, 2012

After purchasing my Q7 from a dealer out-of-state, I decided to service my vehicle with Maplewood Audi. I have exclusively worked with Mr. Tom Frisch, and my experience has been nothing but extraordinary. I have had many issues with my warranty company declining work, and it was Tom who was diligent in ensuring the warranty company approved the work. His attention to the customer is the best I have encountered in ANY business transaction I have ever completed. Whether I am asking for service work done on a headlight lamp or major engine repair, I am treated as if I am the ONLY customer on the books. I highly, highly recommend this dealership to anyone looking to purchase or service an Audi vehicle.

adnan6momin

Aug 22, 2012

Mike was very instrumental in getting me to purchase a car at the Maplewood dealership versus the Golden Valley dealership. I had a car picked out and ready to go at Golden Valley, but thanks to Mike I ended up purchasing a similar vehicle at Maplewood instead. Mike was very charismatic and despite this being my first experience in purchasing a car, Mike made me feel very comfortable in going through the process. I would definitely recommend Mike to anyone who is looking to purchase an Audi. It was a pleasure going through the process with him and I would definitely purchase another vehicle through him if a need were to arise. Thanks, Mike, for all of your help. I really appreciate it! 10/10 if I were asked to rate my experience with Mike!

K. David Hirschey

Jun 20, 2012

Why Maplewood Audi: I have a 2009 A4 and am very pleased with the vehicles appointments and 'initial' performance; as well as Maplewood Audis Sales and Service functions. However, at 90K+ miles I experienced a major engine issue that was addressed in a professional, timely and equitable manner.Why Jake Erickson: Bright, Principled, Engaging, Respectful, Understanding, Witty, Discerning, Fair, Honest, Original, and Intelligent. He also exhibits an appropriate sense of humor and balance. A uniquely qualified and talented automotive PROFESSIONAL that listens to and is concerned about the customer experience.

Benny

Jun 19, 2012

I have truly enjoyed working with Heather McElhatton and the staff at Maplewood Audi. They make the vehicle buying and service experience simple and fun. I have already referred 4 people to Heather, and Maplewood Audi, for their future vehicle needs.

LauraBeaudoin

Jun 14, 2012

I bought my '99 A4 off the Maplewood lot when it was 2 years old, and now, in 2012, the guys in service are keeping my aging but solid Audi road-worthy. Tom Frisch is great at interpreting my vague descriptions of what I think my car needs, and he's been a big help in making decisions about what to do and when, given how I drive and the car's age. I've called him a couple of times with questions, and if he wasn't right there, he called me back in minutes. I took my car to another shop just once, many years back, and that was enough to send me back to Maplewood. They are honest and ethical, and I trust Tom's advice completely. I also appreciate the free loaners when my car needs to be in the shop for the day. Though I bought a used car 12 years ago, everyone at Maplewood treats me like I own the priciest new car in the Audi line. I recommend them highly.

lorentbw

May 24, 2012

I have received excellent customer service while working with Maplewood Audi over the past two years. All of my interactions have been with Jake Erickson for service on my Audi A4.With each visit, Jake has taken the time to thoroughly explain all of my repair options and truly seems interested in my car. He has also recommended money saving options, whether that was repairing damaged wheels instead of replacing, or pre-paying for upcoming scheduled maintenance at a discount. In each scenario, Jake was forthcoming with options I had not previously known of.I have found that I can come to Jake with any question for my A4. For one incident(hail damage) Jake inspected my car and referred me to a local body shop for repairs. I received the same excellent level of service from the body shop just as I consistently receive from Maplewood Audi. I have since referred family members to this body shop thanks to Jake's recommendation.Jake has also gone above and beyond to ensure my needs were taken care of. In my most recent visit, Jake was on vacation during one of the days my car was in service. Jake still offered to respond to any questions I may have over email while he was out.I would like to thank Jake and Maplewood Audi for their excellent service over the past two years. I would recommend them for any of your service needs!

jcosgrove

May 7, 2012

As usual, I received excellent service from sales representative, service department and financing through the purchasing process of my new A6. Will continue to make Audi my first choice when considering a new vehicle.

cmmoss

Apr 30, 2012

In late January 2012 I visited Maplewood Audi to research the new Q5. The goal was to upgrade my older wagon and more easily accommodate two dogs on long trips. Besides going over all aspects of the car, Mike Dahl helped me measure for dog cratesand even had me return with them to make sure the fit was perfect. He was an expert on all features and functions, and there was no pressurejust plenty of helpful instruction, a tour of tutorials on the website, and the invitation to come back or call at any time for help or reviews. I left a few weeks later on a 2,600 mile drive, round trip, comfortable that I knew the caror could ask questions anytime along the way. And on top of that, who would ever guess that buying a car could actually be fun? Great car, great salesperson, great dealer!

Karston

Apr 25, 2012

Joe Bergeron was a great salesperson. He did everything to make this a pleasnat and professional experience. I would highly recommend him to my friends who may be in the market for a new car paurchase.

franciscrane

Apr 10, 2012

I would highly recommend this dealership and Brenda to people because of the friendliness, knowledge and professionalism that they shared with me and my family.

wongx293

Apr 7, 2012

The day started out nicely - ended horribly!! As anyone would expect, was approached by a salesperson (name witheld) and greeted me nicely. I had a great experience test driving the new 2012 A4. I decided to run numbers and ask questions with the salesperson (with strong intentions to buy) - who was very patient and happy to answer any questions. But towards the end, there were some miscommunications about the final number and I decided to leave without a purchase (very frustrated and disappointed). The next business day came and I got a follow-up phone call and text from the salesperson. At first it started out pleasant with the usual follow-up comments via phone. But when I said I was going to look at other places, immediately the mood of the conversation changed. The salesperson immediately went out of their way and texted me with an insult. (I was especially taken back by this, this is the most unprofessional form of communication) I notified the manager and the response was that the salesperson was frustrated. Frustrated or not, that is no excuse to treat a client in that manner. Due to this incident, I will never go to Maplewood Audi ever again. I will most definitely be willing to send my text conversation with anyone who wishes to see it. I hope that there is action taken on this matter and that other customers are not treated this way in the future.

jimmellor

Apr 2, 2012

Everything was handled perfectly at the dealership during the times I visited. However, I can't understand waiting over 3 months for delivery of my vehicle. Your planning group in Germany might need some assistance with forecasting and capacity planning. In the end, having the Q5 was worth the wait, but it did dampen my enthusiasm for Audi as a company.

ace3dman

Feb 24, 2012

We are very Happy with our New Beautiful A6. Mike was very patient with us and answered all our questions. We still can't beleive, we now own such a wonderful car.Thank You Mike!

matt55129

Feb 23, 2012

I think the thing that stood out most about Joe, was his patience with me. I took almost a whole day test driving and looking over cars, asking questions and running numbers. He was never pushy - just polite and always there to answer any questions I had. My experience was smooth from test drive to leaving with the vehicle two days later. This being my third Audi from them, I highly recommend.

Rosannao

Feb 22, 2012

Larry did an excellent job going over the available models and options. We decided on an Audi A4. I had purchased a car back in 2002 from Maplewood Audi as well.

moodviolet

Dec 16, 2011

Excellent outcome working with Jake Erickson. My Audi had a mysterious intermittent horn operation. It'd work one time, but get it on the road and it wouldn't work. The bottom line is Jake kept me up to speed on the what they were finding. They replaced two horns and it works as it should. Thx for the friendly service and the communications. Dan Philippi

elger

Dec 1, 2011

excellent service again, have bought or leased 6 vehicles over last several years from this dealer for spouse and self, also european delivery done successfully

dwahoff

Nov 29, 2011

Have owned 3 Audi's and only worked with Carousel in past. Went to test drive an A3 at Maplewood and wound up buying a 2010 S4 from Mike Dahl. He was a pleasure to work with. I was happy with the price that I paid and had several thousand dollars worth of extra work done in service and accessories for my car.Mike Dahl was never pushy, and was very prompt on with all correspondence. He has been a consummate professional and I would definitely buy another car from Maplewood.Unlike Carousel, I felt that Maplewood was open to negotiating the price, and I felt that the price I paid was fair.Jake in service seemed truly interested in my car and answered questions about aftermarket wheels etc

MaryA6

Nov 29, 2011

My husband and I went in to Maplewood Audi looking for a 2012 Audi A6 Premium Plus package with side assist and cold weather package. Dan (Sales Manager)was there to help us,offered a great price on the car and we closed the deal that day. On the day of pickup, Joe assisted us with our trade-in and then thoroughly explained everything in the new car. Raven (Business Manager)did a great job of making the finance deal go smoothly. We decided to also add the Audi Care and the 3M Executive Package. The staff is friendly, professional, thorough, helpful and knew their product. We would definitely consider buying from this dealership again!

b_ross

Nov 23, 2011

My wife and I were looking to get a nice deal on some certified Audi's. Well, sure enough Maplewood Audi had the A4 Cab and TT 3.2 (both Quattro) we were looking for in mint condition. Jim Palmer gave us pro treatment and we said we would take them both. We got very fair trade-in values on our Honda and Subaru from Jeff Carlson and it was a very smooth transaction. Thanks Jim...

furrman

Nov 18, 2011

High quality is the only rating I can give to my overall experience at Maplewood Audi. From the moment I entered the showroom until I departed, the contact I had with everyone was nothing but friendly and supportive, very upbeat at all times. I do feel that it would have been nice if the salesperson with whom I worked were a little better versed in some of the vehicular operations in order to give me a bit more comfort with my surroundings before heading home in my new vehicle. As it was dark when I headed for home, I felt as if I were in the cockpit of an airplane, surrounded with all of those little red lights, having no idea what they stood for or were attached to. A bit more familiarization time would have been beneficial.A minor disappointment is that I never got a call to set up the SIRIUS-XM radio trial, but am guessing that that is only available to the original owner/leasee of the vehicle.

tkonkel

Nov 18, 2011

It was an absolute pleasure working with such a professional as Jim Palmer. This is my second new Audi. The first one I bought was not at this dealership. Wow, what a difference I experienced working with Maplewood Audi and especially, Jim Palmer! From my very first meeting with Jim, I felt treated as if I was his only client. He spent all the time necessary to help me approach my decision to purchase my new Q5. There was absolutely no pressure. Everything that Jim told me was absolutely true. The time frame for the arrival of my new vehicle was accurate, even a bit earlier than told. There were no surprises, except, of course for exceeding my every expectation. I would highly recommend using Maplewood Audi for your next new vehicle purchase and particularly ask for Jim Palmer to be your sales person...You won't be disappointed!!!

samundson

Nov 17, 2011

Hello,I was looking for a brand new car and called Maplewood Audi and was connected with Brenda Hoover. After telling her what I was looking for and her giving me several options I honed in on a new 2011 Audi A5 that they had on the showroom floor. The car was a perfect match for me with everything I was looking for complete with a six speed manual transmission! Price, professionalism, financing and delivery were awesome. Very warm inviting dealership to work with and I would buy another car from her when the time comes.Thanks So Much!Scott Amundson

ckuehn

Nov 12, 2011

Jen was very responsive to my emails pre-purchase, and post-purchase. (I had a few questions on the screen showing the gear information and my MP3 cable didn't work. She is sending her extra one to me.) Raven was extremely professional, explaining my finance options as we almost ran into a co-signing issue. Jen, Raven and also Joe (general manager) were friendly, open and able to answer all of my questions. Aside from the stress of almost needing a co-signer (because I did not want to use one), I'd say the experience was less stressful and hateful than I was gearing up for. (This was my first time truly dealing with a dealership in buying a car.)

gettuff

Nov 11, 2011

I purchased a new Audi Q5 from a sales rep at Maplewood Audi. After some intitial problems with communications, their general manager Joe Stifter stepped in and delivered on service, follow up, and professionalism. We will be taking delivery on the Q5 in December and are excited to take it for a drive!

jpeterson104

Nov 11, 2011

Everyone at Maplewood Audi is extremely friendly and helpful. My purchase experience was as smooth and trouble free as anyone could expect. My salesperson, Jen Brown, helped me choose the right vehicle for me with no pressure or agenda. She made the whole process easy, including valuing my trade. She also connected me with Jake Erickson in Service who took a good deal of his time to answer my many questions and to help set up some added on features that I got on my car prior to delivery. Raven Fox in Finance took me through the paperwork very quickly and efficiently and offered me a nice mix of additional products that I could choose from. The entire process was quick, efficient, and extremely pleasant. It was exactly how I wanted it to be. I would give everyone at Maplewood Audi my highest recommendation, and I would have no reservations about sending my friends and family to Maplewood Audi if they were looking for a vehicle.

jsabo

Oct 27, 2011

Mac did an amazing job in finding me the car I wanted. He exceeded my expectations. I would recommend both, Maplewood Audi and Mac to any of my friends and family.

JenoJ

Oct 25, 2011

We had a great experience buying our car. This was honestly our best experience buying a car that we could have had. Mike made us feel comfortable with the purchase and made sure that all of our wishes were met. He has some great suggestions that made our choice feel like it was the right one. Your sales manager Jeff did a great job making sure we were happy with our purchase as well. Thank you!

stmeads

Oct 22, 2011

Mike was very patient while we decided on which type of vehicle to purchase. This required multiple visits. Then the team worked hard to find exactly what we were looking for from other dealerships. When that didn't work, they helped us through the ordering process. Our car was delivered earlier than promised. We were given a great vehicle orientation with the promise of additional help as questions arise. Mike is very accessible even after hours and on his days off. Just a great experience.

tsample

Oct 22, 2011

We met Mike Dahl by chance a few weeks prior to purchasing. We were unsure of the auto that we would buy and were just researching cars. Mike was not pushy, did not call everyday... Mike simply listened and understood where we were in our process and spoke highly of all the autos that we were looking at and encouraged us to do our homework. He spent a lot of time with us as we looked at pre-owned cars on the Audi lot. Three weeks later we had the car narrowed down. We visited Mike, drove the car, found a few thing to be fixed and Maplewood Audi took care of everything for us! The purchase process that you have in place made this purchase a wonderful experience. Mike was very personable, knowledgeable, helpful and we felt that he had 'our' best interest in mind. We will recommend Mike to friends and family as we feel confident that he will extend the same personal service to them!

mkusilek

Oct 19, 2011

While searching online I ran across a used Tahoe on your lot - looked to be exactly what I needed. I live in Minnetonka and had to work later that day so I didn't get up to Maplewood until 7:30 or so - I was warmly greeted at the door by Mac, my sales person. He had the car waiting so we took a drive and then began the negotiations. Ultimately we got the sales and finance manager and Mac all in one room and worked out a deal that was satisfactory to all. It was actually a fun process - the staff was there well past closing, but was patient and professional.I would also like to note that the store was clean and everyone was dressed professionally. To me it makes a difference.I will definitely encourage friends and family to consider Maplewood Audi & Maplewood Imports in the future.

Mplsspyder

Oct 19, 2011

After dealing with the other dealer in town and fighting to get warranty work done a friend recommended I try Maplewood Audi. Even though it is a much further drive for me I won't go to another Audi dealer for my warranty service work. Jake was incredibly helpful in getting the work done and done right and all on time! I even got a loaner (try that on the other side of town). Took the time to call me and update me on what was going on and if some things were not needed or I might want to consider doing a little extra work (but without pressure to do it). If you check on their specials for service work you can also get done cheaper at the dealership than at an aftermarket service place.

HeidiAndy

Oct 8, 2011

After test driving many new cars at many different dealerships across the Twin Cities, it was a pleasure to come to Maplewood Audi and not only find the car I was looking for but exceptional service as well. There wasn't a question Jim Palmer couldn't answer, and the whole team there went out of their way to meet our needs. Absolutely no pressure sales. We looked at new vehicles, but ultimately decided on a used 2008 Q7. Jim was wonderful in helping us through the decision making process. He got us a very good price. We couldn't be happier.

MnRiverman

Jul 15, 2011

2001 A6 2.7TReturned twice from service low on oil add line.MA unable to mate Audi Motorola phone to the Audi after numerous attempts and an install of approx $850.00. I was told they were not compatible however MA refused to remove unit.2002 A4 1.8TDeveloped a hesitation after coil recall on a cold engine start. Over 90 days and numerous visits total at MA for repairs but never cured. Finally sold car and two weeks later received another coil recall to fix the first. Car returned from service with scratches top sides of front fenders, oil/grease marks on drivers inside door panel. Runner used car w/s wipers to remove over 6 wet snow. Wiper transmission went out shortly thereafter.2005 A6 4.2Car returned from service with highway speed vibration and loudly squealing (not squeaking) brakes. Vibration turned out to be a bent wheel was not vibrating prior to being dropped off.2009 A5 3.2Grease/oil marks left on rear interior pillar after replacing rear speaker.Car developed an intermittent cold engine start surge accompanied by occasionally dieing. Three service visits and vehicle continues to have problem. Large amount of grease on carpet under steering column. (U-joint?) Incomplete oil change at 15K service either no filter change or filter canister not emptied resulting in partially dirty oil. Claimed to have done tire rotation at 5k service however curb rash wheel was still in same position. Car had a highway speed vibration at delivery. A road-force balance and a replaced tire helped for a short period. I was then told to buy all new tires the originals were no good.When the A5 deal was made it was agreed we would be given a late model Audi for a loaner as needed. The second loaner was an 8 year old, hail damaged A6 with 120K miles for my wife to drive. Real nice!! I requested info on a Q7 diesel during a service visit, which was on the showroom floor, but the salesman had no interest in showing it. I bought a new X5 instead.Audis are great cars but MA leaves much to be desired especially the service department and we are done with them.

Mahailya

Mar 18, 2011

In December of 2010, I posted that I had a really bad buying experience with Maplewood Audi. Since that time, Joe Stifter, manager of Maplewood Audi, has worked with me to come to an agreeable resolution of my complaints. Although my overall experience was difficult, I give Joe credit for stepping up to the plate and working closely with me to find a mutually agreeable resolution. As I told Joe at the conclusion of our discussions, his handling of the situation lead me to even consider purchasing a new A8.

Mahailya

Dec 1, 2010

I bought a used Audi A8 from the dealership in October 2010. Within a week of buying the car, I started having mechanical problems. I brought the Audi to my mechanic (who works on many Audis) and was informed that the mechanical problems I experienced were pre-existing mechanical problems and were logged on the car's computer in the code log. These problems were not disclosed to me by the dealer when I purchased the car, even though they claimed to have done a complete maintenance reveiw of the car. My mechanic also informed me that the car had been in an accident...also not disclosed by the dealer. Within 2 months of buying the car, I have had 4 mechanical issues totalling $3,300 of repairs. Maplewood Audi has refused to take any responsiblity for the mechanical problems. I provided them with my mechanics contact information and offerred to have the car towed (it will not run) into their dealership so they could examine it. They refused to call my mechanic, look at the car or reimburse me for any mechanical problems. Instead, they stated that I bought the car and was now stuck with it. NEVER BUY A CAR FROM MAPLEWOOD AUDI!!! THEY WILL SELL YOU A CAR AND THEN IGNORE YOU IF THERE IS A PROBLEM!!

lzolier

Feb 24, 2010

Took my 1999 Audi A4 in to have an anti-lock brake problem diagnosed. Service department came back and insisted that my car needed almost $4,000 of what turned out to be unnecessary work (verified by two other mechanics).Also incorrectly diagnosed a compartment water leak problem--even after we told them what we thought the problem was (specifically asked them to check the drain tube from the sun roof, they came back and said the windshield needed to be replaced--which would have been another unnecessary expensive fix that would not have addressed the leak because it was the drain tube all along).We had the brake repaired at another shop for $250, and the drain tube replaced at an auto body shop for $100. That was ten months ago and no problems since.

4bina

Sep 4, 2008

I am so please with this location. ?Ok I purchased my used Audi A4 1.8 turbo Cabrio from a VW store. A few days later the check engine light came on. The car was sent from VW to Maplewood (where after my nightmare experience at Golden valley,I told VW they are to bring it to Maplewood only). I have never been happier with dealing with a dealership. Scott in service is one of the nicest people I have ever dealt with. I was nervous that I bought a lemon thru VW, Scott assured me that it is all under warranty and that my car was in good hands and that they will address all my concerns and fix my car. After the dealing with the other Audi location when trying to buy a car I sore I would never go to that location for service. I am very please to bring my car to Maplewood. Thank you Scott for all your help and I recommend if you have an Audi bring it to Maplewood, you too will be please with there professionalism.

aspoold4

Feb 29, 2008

Scott in the service department is really helpful and friendly. He takes real good care of his customers and is very knowledgeable. As for the other staff in service they are just as helpful, and friendly. I highly recommend Maplewood Audi for any type of service, parts, or sales.

audi1234

Jul 5, 2007

While I have a feeling that most people might recommend maplewood audi, I wish I could just keep quiet and agree with the rest but then again sharing my experiences might help someone. After all, isn't this what reviews are for? I made an appointment for an oil change, a transmission flush and diagnosis/servicing of a check engine light that goes on/off randomly. I have no idea about the check engine problem but it doesn't take an expert to figure out that an oil change and a regular tranmission flush where no parts are changed shouldn't take more than, say, 300 $ even if it's an audi. Well, I drop off my car and tell them I'd pick it up in the evening. Around 1 or 2 pm, I get a call quoting an estimate of more than 1500 for servicing to which I hesitantingly agreed. Just before I got off work, I called and made sure everything was Ok and a gentleman [whose name I don't wish to disclose] assured me everything was fine and that my car was working perfectly now. I reach the dealership at around 5:30 pm and they asked me to wait in the lounge so they could have my car ready. After 10 min, a guy walks up to me and tell me they're washing my car - I thought to myself - awesome! way to go guys! little did I know that the worst was yet to come... - After another 15 min, a total wait time of almost 1/2 hr, the same guy tells me that the car won't start because the ignition switch is burnt. There is nothing they can do about it today, so I'll have to come back tomorrow. Sure, they gave me a rental car for the evening, but I would expect all decent dealerships to do so. The next day, the gentleman at the dealership never got back to me. I had to call him twice and he came up with an estimate of 2500 this time!! He told me that the ignition switch was already bad and was ready to burn out at any moment. What beats me till today is how did they manage to burn it out in the 8 hours that I left my car with them when it worked fine with me all these years? and what was he thinking when he told me a car with a burnt ignition switch was in a perfect working condition?....I would have made a downpayment on a new car with the combined estimate for these two days. I called Audi directly and they were able to lower the price to 500 after talking with the dealership, which was much better than the 2500! but still, I ended up spending more than 2000 dollars for what started out as a simple oil change/trans flush and a MIL diagnois. My local Midas center diagnosed the very same problem that audi did with the check engine light [carbon build up in some sensors] but estimated a total of 350 for the entire job. I suspected their service might be inferior to that of an audi dealer, but after that experience I believe I might have been better off taking it to Midas. Wait, it doesn't end here. The service records mentioned that after the MIL problem was rectified, the technician test drove it and made sure the light did not come back on a second time. After less than a day's drive, the MIL light came back again. The dealership gave me a "feedback request" call and I told them about the Check engine light that was back again. They said they'd look into it. They never did.... so, in short, I spent over 2000 dollars for an oil change and a basic tranmission flush. I'm not venting out...just expressing my honest opinion. After all that happened, it may be just bad luck and nothing intentional on their part but can you blame me if I told you I wouldn't want to go back again?

dstarrs

Feb 14, 2006

Sales: Joe was a good guy to work with. He doesn't play games and was willing to find a price that worked for both of us.Service: Jay has been good on follow-up and I have liked using their valet service. Only complaint is that they always forget to stamp your book with the service history, but that is pretty minor when you think about it.I have recommended Maplewood to a number of people and nobody has been dissapointed so far.