Used Cars for Sale at Auffenberg Kia of Cape Girardeau in Cape Girardeau, MO

BrewerMo Brewer

Aug 11, 2021

If you have a family or are looking for a reliable vehicle, DO NOT shop here. This review is solely based on my experience assisting and interacting with the dealership. The experience of a close friend directly impacted me. I have first hand attempted to help, witnessed, and listened to the conversations; it has been an awful experience.  Purchased a brand new vehicle from this dealership and experienced nothing but problems. The dealership has repeatedly stated that the engine is under recall, but they can’t help until the engine blows up. This has been ongoing for years. Additionally, the vehicle can’t be sold or traded because of how much the vehicle has depreciated in value. Trust me, find another dealer, the family image that they depict in their advertisements is false.

Katie Noga

Aug 21, 2021

To the sweet couple who just bought the used white Chevy Tahoe on 8/21/2021, I hope this reaches you... My husband and I (he is an ASE Certified Master Tech for Chevy, ranked in the top 10% in the nation) test drove this vehicle and he evaluated it to the best of his ability in the parking lot and on the drive. We made Michael Robinson and Jeremy Mouser aware of the following: the transmission fluid was dark brown (its supposed to be pinkish red) and there is a slight shudder in the transmission that is only going to worsen and become very problematic. We spoke to them about this, they denied but offered a 2 year warranty at a reduced cost. This dealership, at the VERY least owes you fluid services AND a warranty on a transmission in a vehicle they sold you without fixing the issue. You certainly do not have to take our word for it but PLEASE have Chevy evaluate this vehicle soon. Mr. Michael Robinson did not return our calls, pretended not to get my voice mail, and knew he was in the middle of a sale as we were driving in to speak to him about this vehicle (from fairly far away). We were not set on purchasing due to its issues but our time was wasted, communication was very poor, and the lack of respect was very unprofessional. I know he just wanted to make a sale and not deal with the couple identifying transmission issues but now there is a couple out there that just got screwed over today and it breaks my heart. I hope your dealership makes it right and changes its ways in the future.

L Baron

Aug 11, 2021

My other review keeps getting deleted, not sure why? Purchased a brand new Kia Sorento and paid cash in full. Car started burning oil, dealership requested consumption tests. I completed all of the tests, and was told that my engine was under recall and that Kia would replace it, but, the engine needed to blow up first. I have had multiple incidents since then, and concerns with the engine. Every time I call, I’m told it has to blow up first. I have two kids and I don’t feel safe driving at night with an unreliable car. Especially in our area where we have limited cell service. The constant fear of breaking down on the side of the Highway, no service, alone with kids, makes buying a “reliable” new car pointless. This car was purchased so I had something reliable, and this dealership couldn’t even give me that. Please don’t delete my review until my problem is resolved. Update: I called as they requested below, left a message and have not received a response yet. 8/11 Update: GM returned my call and stated he would be reaching out to Kia corporate. Waiting on a response and solution. 8/11

Mrs. Sully

Sep 16, 2021

Amazing service, awesome people, these guys really knocked it out of the park with service on my Optima! Absolutely cannot say enough good things!

Donald Taylor

Aug 25, 2021

I purchased a 2015 Kia with 33K miles on it years back and after doing so came to find out thru my mechanic a bunch of recalls were out on it that hadnt been addressed. I don't want to point fingers due to me moving when my sister passed and my Mom got sick so maybe the mail got lost in route when trying to find me. Anyway, the service department at Auffenberg,(Anthony),also the ladies in the front have all been helpful and kind when doing so.From contacting Main Kia to having to put up with me. I know it has to be much to handle people with car problems. I'm on budget for a new car in 2024 and I will purchase another Kia as the one I'm in now drove wonderfully for years with no more than basic engine maintenance, oil change,filters, a set of tires and wiper blades. I only wish the recalls would have gotten to me in the beginning so my car wouldn't have gone south but then Id never have been reminded there are still good dealerships that do the right thing when so many others aren't. Thanks Auffenberg. I will drive 1&1/2 hours to buy a car from you when the time comes.