Used Cars for Sale at Austin Subaru in Austin, TX

Matthew Walker

Sep 5, 2021

Latest scheduled maintenance appointment was yesterday. Still great experience. They replaced my battery under warranty because it was aging faster than it should be. Also they consistently have one of the best espresso bars in Austin. It's at least as good as most of the local coffee houses, and better than many of them. Great perk while I waited (not a pun, because I drink espresso! :) )

Jared James

Dec 29, 2020

Updated A great Service Department led to a great sale. Love you guys. Especially Tony Nguyen. Updated. Second time around was even better. 🤪 Today was my first time using the service department. It was a great experience. Fast, friendly and clean. My service consultant was great. Definitely using this place again. Keep in mind it's dealership pricing so you don't get sticker shock. Thanks Subaru. Keep sharing the love.

airbus737 (airbus737)

Aug 9, 2020

Chris, Yelena, Kat, and Don are amazing. Each of them made the process of buying a new car extremely easy. Don kept me updated throughout the whole wait of my beautiful new Outback. Kat made adding accessories to my new car a very easy and fun process. Yelena made the process of signing my life away a breeze and very entertaining. Both stayed late to ensure I was able to drive my car away the night it arrived and I am very grateful that they made this happen for me and my selfishness. Highly recommend Austin Subaru!! Update: Had a driver orientation course with Morgan R. last week. Morgan is very knowledgeable and had answers for all of my questions. Service Update: Adam does a great job to ensure all services are completed. He goes above and beyond to make getting your car serviced correctly and in a timely manner.

Sandy Gaskamp

Oct 2, 2020

From the minute I walked in the door at Austin Subaru someone was greeting me and asking how they could help me. Really nice staff. I got a really good deal on my trade in and bought an newer model of the car I had. I love my Subaru, I just wanted an upgrade. The whole experience was extremely pain free. Misty took excellent care of me as did the other ladies I talked to for details and finance. All of them truly cared about my experience and wanted to insure my happiness with this purchase. No one was ever pushy about anything. I am beyond happy with my new Subaru and the whole trading up experience!

micahlarroque

Sep 19, 2020

We spent 22K on a 2018 Forester less than 3 months ago. Within 1 month, we noticed a bad wheel bearing. Took approx 6 weeks to get it into Subaru to get it checked out and get another multi point inspection done which we were told was done right before we bought it. During this service we were recommended to get 2 wheel bearings, 2 tires and 2 wheels replaced. I appreciate y’all covering the wheel bearing. But in no way did we expect to have to get $1100 in repairs done within the first 2 months of owning the car. Used or not. We were told when buying this car it was in top condition and nothing needed to be fixed. We were told quoting our salesman several times (SEVERAL TIMES) “ONLY reason why the car is not ‘Certified’ Pre Owned’ was because of the mileage.” We are now under the assumption we were absolutely lied to. Moving on, took 6 weeks to get an appointment, took 3 weeks to get those previously mentioned repairs done at approx. $1100, and now noticeable dents and scratches on the car that weren’t there prior to the service. I thank our service rep Jonathan for his professionalism (why I am giving 2 stars and not 1) and I am not putting this on him in any way because this is clearly an issue with your dealership as a whole, but the whole experience from sale to service was a wash. Even with all this, for now my wife and I love this car because it was a first for both of us. So we will do whatever it takes to take care of it.