Used Cars for Sale at Autohaus BMW Of Maplewood in St. Louis, MO

Vance4793

Nov 11, 2016

Wow. I must say I am extremely pleased with my last visit to Autohaus BMW. My service member was Patti and I am totally blown away by how helpful, sweet and genuine she was in the process of fixing my vehicle. She found out every single piece of information I needed very quickly and got back to me in record timing! I gave her my budget amount and asked her to please work with me and SHE DID JUST THAT!! I am beyond satisfied with Patti and I will NEVER EVER go through another service member simply for the fact that she was truly amazing and extremely helpful! She informed me every time she found out new information, and did not fret to call me and inform me, WHICH WAS OH SO AMAZING! Literally the best customer service experience I have ever had! I am not sure what y'all are paying this woman but DOUBLE IT!!! She is a keeper and I look forward to doing business through her again!! Thank you Patti, your the best!!

Tim

Nov 10, 2016

I've had a number of issues related to wear and tear on my 2004 Z4 and Dan has been exceptional in helping to diagnose the problem, explain the issues, and find cost effective ways to address them. I know it is in good hands when it is in his care.

JoleneP

Nov 6, 2016

Greg was very helpful he talked to me over the phone and fit me in the same day without an appointment. They had updated their system with all the information so when I got there I was in and out with a car to drive while mine was being repaired. I have always had good experiences at this dealership. All of the staff are friendly and helpful. Thank youJolene Peterson

Joang

Nov 5, 2016

Chris walked us through all the interior features of our new BMW and answered all our questions. He even volunteered to attach the new license plates. His explanations were clear and we had a better understanding of all the features. He is an asset to your company!

GMG

Nov 2, 2016

Joe was an excellent salesperson and was very attentive to my concerns and hesitation on this purchase. He listen well and followed up on my questions. He made me feel comfortable in coming to my decision on this purchase

Customer

Nov 1, 2016

I worked with Linda. She was very pleasant and helpful. She made sure I got every possible service and update completed while my vehicle was at the dealer - so I wouldn't have to make another appointment.

james Young

Nov 1, 2016

My key was not working on this 2015 528. I had to drop the car off and wait over an hour and the lady came out and handed me a key and said everything was taken care of. I went to use the key and it still did not work. I had to go find the service guy and he said there was corrosion and it was not under warranty. Had I not tried the key I would have driven home with my other key. He did not bother to come and even tell me I had to go find him.I will say the guys in the service were very friendly.

David STL

Oct 31, 2016

I've been driving BMW cars for 20 years, and I've tried all the dealers and independent BMW shops. Dan Wirick is the best service advisor around. He's knowledgeable, fair, communicative, and always quick to respond. A+

Susan

Oct 31, 2016

Dan Wirick is one of the best service managers I've ever dealt with. He made sure I was taken care of and explained all the necessary repairs and services my car needed without going overboard. Thanks again Dan

X51956

Oct 31, 2016

I have always had great experience dealing with Autohaus. My salesperson is very knowledgeable with my X5. He has answered any question that I may have had concerning my car. I would definitely recommend Autohaus and my salesperson to family and friends.

STEVE GIANINO

Oct 27, 2016

As always Dan Wirick is exceptional. Did the service he promised and the time and price he said it would be. No pressure and very informative on what I need and would need in the future. Thanks again Dan

Neil Smith

Oct 26, 2016

I've purchased vehicles from three other dealerships in St. Louis in the past 10 years. Expected to have the same type of experience when leasing my new 5-Series (hidden charges, slow process, opaque terms, etc.) Here is how my experience went with Brett: (1) I found a vehicle online that I wanted and texted him to if he could accept a particular price, (2) he texted me back and said no, but gave me his best price, which was a really good price, (3) I came into the dealership a few hours later and he had the car cleaned and all of the paperwork ready to go, (4) I signed the paperwork and drove the car off the lot within about an hour. Also, he actually gave me more for my trade than I wanted. He, Rick Riccio, and Alicia Botsch are true professionals and I plan to talk to them about all of my vehicles in the future. The reason I'm writing this post is solely because of the high quality of my experience and for no other reason. I had never met either of these guys prior to Monday and never expected to have this type of experience at a car dealership. Would give all three of these employees six stars out of five if that were physically possible.

First BMw

Oct 26, 2016

I loved the car I had but due to an accident had to purchase a new car. Dennis Schaffer made us feel very comfortable from the first hello. We didn't know very much about all the BMW types so he suggested we drive first then discuss I likes. After the drive Dennis showed us the different options and what were available in our series. We decided on the car and the price was easy to discuss. I think dealing with this dealership will be good. They have called and asked if we need anything. I feel that Dennis will always be their to answer any questions we have. Thank you for making this very comfortable and we are enjoying our new BMW. Thank you

Carol.lima

Oct 22, 2016

Have been coming to Autohaus for 20+ years and would not go anywhere else. Have depended upon great advice honesty and professionalism from Greg, Mike, victor, and Gerd for years. Love the young men as porters and the friendly women in cashier. I appreciate greatly the loaner vehicles and of course the car washes

Marquita Chanel

Oct 20, 2016

I love this place! They always take care of me. I'm always comfortable. The service department is very accommodating. I would not go anywhere else.

Sarah K

Oct 20, 2016

Greg has always been fantastic to work with; I would highly recommend him. He is extremely accommodating to my schedule and my last minute requests to get my car serviced. Repairs are always done in a timely manner and I am always kept updated from Greg on the status of the repairs.

myers,karen 23

Oct 19, 2016

I bought my BMW 2 years ago and have had the pleasure of working with Linda Schaefer for the entire 2 years which is unusual today. I call her at the last minute and she always gets me in and treats me like I'm the only customer she has to deal with. I've been there when she has been very busy and she treats everyone the same and I can tell that everyone likes dealing with her because she takes care of them quickly and professionally. Monday I was driving to work which is 60 miles one way and my light came on saying low tire I called Linda and told her last time I was in she recommended me to get new tires and I told her we would talk about it next time and no pressure from her side. So when I called her Monday and said I think I'm ready for my new tires she said let me check and within 2 minutes she said I can do it today I asked if we could do it Tuesday she said absolutely she got me in and out right away like always. I'm sure she gets lots of positive reviews and if she doesn't it is because people just get too busy to take the time to do this because sincerely she is one in a million. My father is 92 years old and he has a BMW as well and she makes him feel like he owns the dealership when he comes in for service. My daughter is active duty military and bought a BMW in Germany while stationed overseas and when it was shipped back to the states Linda had it serviced for her and treated her as if she bought her car from Autohaus before she went to Arizona. I'm in sales and I think someone with Linda's personality and the way she takes care of customers sells a lot of BMW's for your Sales Team.

R Steinberg

Oct 17, 2016

The check engine light came on in my BMW. Though I didn't have a service appointment, Linda Schaefer got me right in. The problem was the gas cap seal. It was all handled under warranty. It only took one day. I picked up my car all washed, clean and repaired the next day.The whole crew at Autohaus is first rate. It is always a pleasure to work with Linda Schaefer. She is always on the ball, very upbeat and personable. She knows BMWs and she knows her clients and treats them like family.

David Warner

Oct 14, 2016

Went to Autohaus to resolve a "road noise" issue. Fortunately it was only tire wear, as my car was out of alignment. I worked with Chris Clem, as he knows me and knows my car. I like to work with the same person all the time. It really helps make the process run smoothly. Chris has a great memory and is awesome at communicating updates. They set me up with a nice 4 series loaner and I got my car back quickly. As always, I highly recommend the service department at Autohaus- and I always ask for Chris. Job well done!

Marilyn 440

Oct 14, 2016

Excellent service and sales experience. They go through the process and thoroughly explain the complicated technical systems. Explained download of phone contacts, audio system and demonstrated the numerous features.

Carrie Crompton

Oct 13, 2016

I only work with Patti Kupfer in service now for my car. She is always professional and flexible considering I always need a loaner car for my three boys in car seats. She calls and checks in and is all around great. I highly recommend Patti and will continue to see her for a long time coming.

Teacher2

Oct 12, 2016

Manager Eric Fultz helped guide our car deal to closure as we wavered between two competitive car dealership purchases. His knowledge and desire to work with us, sold us on the BMW. He was an excellent manager, and knew when to step in and save a sale that was about to go a different direction. Our buying experience, thanks to Eric, was wonderful.Genius, Chris Buie masterfully explained the many layers of BMW technology. His guidance through the various topics- navigation, music, etc. was clear and easy to follow. He answered questions in a relaxed manner, and invited us to make any additional appointments needed for questions that might come up in the future. Alisha also did a wonderful job immediately following our purchase giving us a quick overview of the car so we were comfortable driving off the lot. Great dealership thx to this talented sales team!!

Tommie Bugett

Oct 12, 2016

Patti Kupfer was so professional and kind. She is so knowledgeable of the BMW product and would go above and beyond to answer my questions and make sure i was satisfied. Patti took the time out to make sure I understood the problem and the fix of my 2002 BMW 745LI. I get this service with every visit.Thanks Patti!!

BMW does not stand behind brand

Oct 10, 2016

Deceptive pratice of sale followed they sell demo car new car and try to push old inventory without proper disclosure when they get caught will not even acknowledge and apologize and they say it does not matter

Klassic66

Oct 9, 2016

Brett and Rick were fantastic to work with. They made my buying experience easy, flexible, and convenient. I would buy from them again in the future.Karl

ST

Oct 7, 2016

I came to BMW Autohaus to purchase a Z4.I sat down with Bob and went over all the specifics I wanted in the car.He was personable, professional and stayed in contact with me through out the entire process.Once the car arrived he went over all the aspects of the car with me personally.Best, personal, caring service with absolutely no pressure.Highly recommend BMW Autohaus and the great staff.Thank you could not be happier with my purchase.ST

Raich135

Oct 4, 2016

Excellent service in all respects. Service Advisor,Chris Clem is customer focused and a gentleman who is knowledgeable and responsive to issues. The car was clean and all work completed and timely. Chris was able to accomadate extending the loaner due to a conflict I had.

BMWgirl

Oct 4, 2016

I have been going to Autohaus BMW for many years. I had trouble with my X5 and called Mike Crader for advice. He told me to have the car towed to them, which I did. The problem was fixed and Mike kept me informed throughout the process which was very much appreciated. I picked up my car today and it's running great. It also was thoroughly cleaned! I am always treated well at Autohaus and appreciate having professionals like Mike Crader to help.

daw8071

Oct 2, 2016

my 1998 Z-3 had the check engine light on so it would not pass inspection.Mike Crader got me in quick, got me in a loaner and had the car repaired in a day.Passed inspection, passed all the multi point inspection checks and I'm on my way.

Jack

Sep 30, 2016

Dan is very courteous and knowledgeable. He is a trusted resource for all of my car servicing needs. I've been very pleased with my experiences with him.

sushant.main

Sep 30, 2016

BMW Genius - Chris Buie is a cool guy to work with.Always ready to help and always reachable.You can ask same question to him number of times and he will answer you every time with same intensity.

1stcarvisit2010

Sep 29, 2016

I needed service on my car,looking thru yellow pages thought I'd give Autuhaus a try.I had met with Dan Wirrick and he was not only friendly and thourough,but he explained everything in detail and reassured me that I wouldn't be disappointed. Iwas so happy I picked Autohaus 1st!

Bimmer428Conv

Sep 29, 2016

We have leased and bought many vehicles, and always experienced the typical car sales guy at some point or another. Bob was different from the beginning and really listened to our needs and expectations. Once we agreed on price (via text messaging), we made an appointment to pick up the vehicle. They had everything ready and we were done in 15 minutes or so. That had never happened before with other dealerships.

Mooser15

Sep 29, 2016

The Service personnel were friendly, service was fast. The waiting area was very nice and clean. Dan Wirick did a great job keeping us informed. Great service!!

John Holmes

Sep 28, 2016

Brett at Autohaus BMW is one of the best sales people I have ever worked with. He took the time to understand my specific needs before presenting me my options. He made his schedule work for me, which is amazing. He was VERY quick to respond to e-mails and phone calls with any extra questions that I had. Brett also took the time to make sure that I understood everything, there was nothing for me wonder about. I would recommend Brett to anyone who wants to buy a car and have an easy pressure free experience. I will always buy my cars from Brett.

dozer

Sep 26, 2016

Traded our 2013 X5 for a 2017 X5. Dennis is good to work with and he and Joel (finance) made the process quick and relatively painless. Alicia was a great help in setting up and going over the tech package with us. This is our second purchase from Dennis at Autohaus and we would recommend this dealership over others in the St. Louis area.

Irina

Sep 26, 2016

Thank you, Patti and the crew for the fast, reliable and wonderful service. I've owned several BMWs over the last 20 years and I've dealt with several service representatives. By far you are the best advisor that I've ever worked with. You always go above and beyond and your help is greatly appreciated.Irina

jessica23

Sep 26, 2016

The service indicator came on in my X5 and Linda Schaefer quickly scheduled the repairs. She always reacts quickly and efficiently to address customers needs.

Wayne

Sep 26, 2016

They have an outstanding service department and they will go out of their way to ensure that you are satisfied. Their slogan is "You never pay more for the Autohaus experience" and they are true to theri word.

HHH

Sep 24, 2016

When my X3 began displaying the "drivetrain malfunction" alert over several months, Patti and the service crew at Autohaus were with me every step of the way. In addition to their expertise, they displayed much-needed (by me!) patience, perseverance, and good humor as one thing led to another. I could not be happier with the results. An unexpected bonus: through their personal and professional attention to detail, I now know and understand my car much better. Great service, great value.

Brenda G

Sep 23, 2016

I usually deal with Linda or Mike since it's most convenient for me to stop by on my way home from work. They always do a great job, very thorough, always helping me get the most value out of my CPO warranty and extended maintenance. I bought my first BMW from another dealer in the region whose service people wouldn't even return my calls (only my husbands!), so I love the fact that the service advisers at Autohaus not only work with me, but actually know me.

Gloria

Sep 23, 2016

I have had the misfortune to visit Autohaus twice within two days because I have an older BMW that seems to require more care the older she gets. Chris Clem is the service advisor I had dealt with in the past so when I made my call he knew exactly what the problem was and took my car in for the needed repair. Car returned fixed and clean. Less than 24 hours later another broken item on my car (unrelated to the first). Again Chris was able to immediately diagnose the problem and had my car fixed in short order. Great knowledge of BMWs and so pleasant to work with. He really does go above and beyond!

Russell C Gunn

Sep 19, 2016

Iv'e been a client of Autohaus BMW for twenty years and my experience with sales and service has been outstanding. The staff are very friendly and personable.

BimmerMan

Sep 14, 2016

Service Advisor was quite knowledgeable and seemed to treat me fairly. Quite patient and thorough and listened to me to provide the best results. No negatives whatsoever.Cashier and showroom person were also helpful and personable.

bluesfan28

Sep 13, 2016

We have dealt with a number of BMW dealers and there is NO comparison to AutoHaus BMW service and their staff. Chris Clem is amazing. Very polite, professional and goes above and beyond expectations to exceed customer satisfaction! Not only are you NOT inconvenienced when your car is being serviced they provide you with a brand new loaner at NO charge! Superb customer service. They really care about you. We know our 750li is in great hands when we take it to AutoHaus. I highly recommend them for all your BMW needs! And thanks Chris Clem for always serving your customers well!

Glashaus

Sep 9, 2016

We made an appointment with Mr. Issitt to bring our Touring in for service. He and the rest of the Autohaus service department went above and beyond to get us in and out as quickly possible...Excellent!

X5JustOutOfWarranty

Sep 7, 2016

I was disappointed to have to get new front brake service costing almost $1,000 when my car was about 1 week and 1,000 miles out of warranty, but that's not an issue that Autohaus has any control over. Mike was professional and friendly, and before I left with my loaner car, he had pulled up the likely two prices for my service, with the variable of whether rotors were needed. I appreciated the specifics of his estimates via the search values in the computer, not just a shoot from the hip guess.I certainly see value in having dealerships make repairs, but the price point was 25% higher than other quotes I received from reputable shops in the area who also use BMW certified parts. I'd like to see Autohaus close that gap a little, recognizing that they have overhead and other obligations that smaller repair places don't have.

Lisa7

Sep 6, 2016

Came all the way from Birminham,AL to purchase. Easy to deal with. Best buying experience I have ever had! Highly recommend working with Autohaus dealership.

Steve Asher

Sep 1, 2016

The purchase of my X3 M-Series was the second BMW I bought from Autohaus during the summer of 2016. While purchasing a 328i for my girlfriend, I test drove an X3 M-Series and fell in love with it. While attending the Genius hour on the 328i with Chris Buie, I saw an X3 exactly like I wanted waiting to go out as a CSI car. John Williams pulled it off the line and let me test drive it. The awesome customer service and attention to what I wanted is what made this purchase so easy. Chris and John are absolutely amazing!

OhioRider1

Aug 31, 2016

Highly recommended. Brett and the rest of the staff at Autohaus BMW were extremely helpful throughout the whole process, from email #1 to vehicle delivery. I traveled from out of state to pick up my vehicle and the whole process went very smoothly and was stress-free, just the way it should be. Overall, this was my best experience at a BMW dealership!

GoBlues

Aug 31, 2016

Like most people I loath the thought of dealing with car salesman. Fortunately my search for a new car lead to Brett. He has a genuine easy going style and I felt no high pressure sales techniques. I highly recommend Autohaus and make sure you contact Brett for your next car purchase.

Johnl

Aug 31, 2016

This was my first visit to Autohaus and Greg Issitt went above and beyond. I have never been treated with such care at any other dealer. I will be back!

LeisureB

Aug 30, 2016

I have known Mike since my first BMW way back when! Mike is always very detailed, very helpful, and always very, very pleasant. He always wants you to understand the services performed on your vehicle and the services required to keep your vehicle performing at it's best. You couldn't ask for a better service rep than Mike. On my last visit I showed up without an appointment or even an advanced telephone call and Mike went over and above to review my problem, get me signed in and on my way with a vehicle loaner. A great service experience. It's speaks volumes when dealing with people like Mike and I will continue to have my vehicle serviced at Autohaus.

bluesfan28

Aug 29, 2016

Received great customer service! Mike was extremely helpful and made My service visit very easy and painless! Mike Crader is always friendly and very easy to work with.

dm

Aug 29, 2016

Got an email saying my car said it needed oil change. I was able to make the appointment easily on line at a time that worked for me. They were expecting me, I could wait and the car was done faster than the had allotted, waiting area is nice, with refreshments and internet so I could work. Beyond the oil change that was expected they offered to switch the wiper blades as those can be changed each year, I didn't know that. So it was a good experience.

Jordon Sampson

Aug 29, 2016

Patti is the best!! She was extremely professional, personable and she went above and beyond to accommodate my busy, unpredictable work schedule. I love working with good people and will continue to use Autohaus for all my vehicle needs because of her. Thanks for everything, Patti!

ralph

Aug 29, 2016

Autohaus did a wonderful job in diagnosing and fixing a ghostly vibration in my BMW 750. After working through the obvious (potential) tire issues and a couple of test drives, they located the source of my concern and replaced the offending assembly. With a few tweaks, back to the wonderful, factory new, ride!

Tom

Aug 29, 2016

Dennis has handled the purchase of 11 different cars for me thru the years and has always delivered excellent service. Great firm to work with. Very respectful of my time and priorities

Sean Murphy

Aug 26, 2016

Our experience leasing our new BMW X1 with Autohaus St. Louis and Joe Bauer was nothing short of exceptional. We had done quite a bit of car shopping, and Joe and his team were by far the most courteous, most professional and least pushy of the people with whom we dealt. We were also truly impressed with Alicia, our technology expert, when we picked up our vehicle - she was another very seasoned professional who was knowledgeable, friendly and patient with us. Thank you for a great experience, Joe and the Autohaus team!

Calvinwsmith

Aug 24, 2016

I was moving out of town in a couple of days and felt something in my brakes. I called Chris, and he immediately got me in. Very courteous, professional and effective. I will very much miss the Autohaus experience. Thanks Chris!

Douglass Mehringer

Aug 23, 2016

I bought my 2016 340i xDrive about a year ago from Autohaus and they were great during that entire experience also. I just brought it in for my first service and worked with Linda Schaefer and Chris Buie who were extremely friendly and treated me with 1st class and professional service. I was very pleased with how welcoming and helpful they were. They addressed everything I ask with a smile and I even told Linda she did a wonderful job. I look forward to working with her in the future!

JR

Aug 23, 2016

I have owned 6 BMWs and have loved them all. But when it comes to individual service I think it's not because of the dealer, it is because of the service advisor I work with. His name is Dan Wirick. In my estimation he is the best and awesome. He has gone out of his way to sincerely make me a satisfied customer for over 6 years. He is the only reason I would come back and buy another car. He is trustworthy, knowledgeable and never has tried to over sell me, plus he is just a fun nice guy! I highly recommend him!

Mr. Wood

Aug 22, 2016

When you buy a car, Dennis Shaffner selects for you something that's a perfect fit. When it's time for service, Linda Schaefer, answers all your questions and selects the right replacement ride for the day.Whenever you have a question, or need other help, Alicia Botsch has the right answer. She really is a bmw genius. Even the receptioist knew the answer to our question. You don't see a dealership this professional that often.

BMW2

Aug 20, 2016

Best service department in area- Linda Schaefer always goes the extra mile, great communication throughout the process, service is completed on time and as promised, I've never had any problems or concerns with repair or maintenance performed at Autohaus.

flygirl

Aug 19, 2016

Patti Kupfer is AWESOME! Highly recommend working with her. She took good care of me and was extremely courteous and kept me informed on the status of my cars service.

kyle

Aug 19, 2016

From arrival, everyone was incredibly friendly. I came in to test drive a certified pre-owned car. Bob was very professional and also very knowledgeable. John and Alicia were also great to work with. This is easily the best dealership I've purchased a vehicle from. I highly recommend this experience for anyone interested in a BMW.

Max Drury

Aug 18, 2016

Everyone at Autohaus BMW in St. Louis goes out of their way to provide superior customer service. I always know I'm going to get the best treatment and service and Autohaus.Max

DKammer

Aug 15, 2016

Greg and the greeters consistently provide great service - They know when I am coming and for what, and always provide a VERY friendly greeting. This gives me the confidence I will be taken care of - This visit the mechanics found something that I did not come in for - Greg contacted me, clearly explained the repair and they would need another day. He said to keep the loaner and would update me late afternoon. Sure enough I received a call and Greg said good news, the car will be ready by 4:30 - It ended up the additional issue they uncovered and corrected saved me a lot of money down the road. Another great experience, Greg and his team over delivered and Pro Actively looked out for me- Thank you very much

Bennie Patterson

Aug 11, 2016

Visited service department and enjoyed courteous visit in BMW gift shop while waiting. Chris Clem is awesome at his job. Entire service crew handles their biz sharply. Autohaus is BMW!

Daron Smith

Aug 10, 2016

Twice in the past two weeks I've had to have service on my 2010 BMW GT 535i and I've been lucky enough to have Patti Kupfer help me. She was not only able to get my car fixed but she also helped me save money with coupons and even researched an old warranty that I'd purchased at a different dealership. She made calls and did extra research and footwork for me making sure I got the lowest price possible. She is very personable and helpful from start to finish. Thanks for making what could have been a bad day not so bad after all!

Scott Nolen

Aug 9, 2016

This place is light years ahead of other dealers we've dealt with. Linda Schaefer is by far, THE BEST service advisor we've ever dealt with. She always listens to us, delivers on every promise she makes, and puts a smile on our face everything we see her. She's the gold standard for other service advisors!! The technicians are very quick in their work, clean, and competent in what they do. Don't hesitate to use Autohaus and ask for Linda!!

New to BMW

Aug 5, 2016

I brought my car to your dealership and hour before my scheduled appointment. Dan Wirick came out and greeted me with a glad hand and a smile. I explained to him what was appearing on my Dash he took all the information and went to work. He gave me a nice loaner car to drive for 3 weeks while he went to bat for me with the extended warranty company. He was in constant touch with me as to let me know what was going on with my car. I will definitely come back to Autohaus BMW for service in the future. great job Dan..

swtnes

Aug 5, 2016

First time experience at Autohaus.Just entering the show room-I was greeted.A very warm astomphere. Nick GuytonOutstanding. Warm ,friendly and most of allvery personable. He introduced me toService advisor -Chris Clem. He was veryProfessional- but yet he made me feel veryComfortable. First experience -excellent.

Carl

Aug 5, 2016

Everything done perfectly, on time and they made it easy for us with a loaner car. Couldn't ask for any more because they went beyond expectations.

petergonzalez51

Aug 4, 2016

Each time I come to Autohaus I am treated with great respect and Care! Linda Schaefer our service advisor is incredible. She is so professional, her attention to detail second to none and her willingness to help find the best solution each time we come in is amazing. Best service advisor in the business. Thank you Linda!Peter G

DXB to STL

Jul 30, 2016

I have leased two vehicles through Autohaus BMW in St. Louis during the past nine months and both times have been great! Karen is a very trustworthy salesperson and is the main reason we returned to her for our second vehicle instead of deciding on other brands or dealerships. I highly recommend Autohaus and Karen if you are in the market for a luxury vehicle.Eric and Joel in the financing team made the transactions smooth and painless. Alicia did an amazing job delivering our vehicles to us.From start to finish both times, Autohaus has delivered a great customer experience!

Lizzie

Jul 29, 2016

Another fantastic visit from this dealership, today I was given so much knowledge from Chris Buie (BMW Genius) is his title and they for sure have chosen the best person to help you figure out all the bells and whistles of your car, stop in and see him, he is very patient and extremely helpful and answered all my questions! I will for sure go back if I have any more questions!Thank you

JayhawkSTL

Jul 26, 2016

Great service as always. Chris Clem, you're the best. Thank you and your amazing service department for your hard, expedited, and precise work on my BMW X-6 50i.

HHeadw32SC

Jul 23, 2016

I took my car for service because the A/C wasn't operating properly. Dan called and emailed the results of the inspection. When we talked, Dan gave me a detailed explanation. He also throughly told me my options. I felt informed enough to make a decision about the needed repairs. I appreciate the detailed information that he provided. My car was not purchased at Autohaus, but I have brought it here for service several times. Each time I have dealt with true professionals, who were able and willing to explain the repairs needed. Offer suggestions that were practical and made sense. I always leave with a peace of mind, knowing that I have received outstanding service.

glennjjjr

Jul 19, 2016

Another awesome experience as expected. My experiences at Autohaus date back to 1985 and this one was consistent with those prior experiences. Linda shaefer and Renard laSane were key factors this time. Renard and Linda coordinated the use of a 2016 750 while mine was serviced. As always, Ethan greeted me by name and ensured that the transfer of personal effects between cars, both when I received it and upon my return. Chris Bowie provided me with an overview of the new features of 2016 750i. Speaking of the car, what an experience, comfort, power and convenience galor. I'm just much closer to making the upgrade!

Luv2Drive1

Jul 19, 2016

Linda Schaefer and the Autohaus service team provide exceptional service. Six years ago, based on information obtained from the BBB, I selected Autohaus to service my then 2006 330i BMW--not purchased at Autohaus. (Purchased a BMW from Autohaus in 2014) I never regretted my decision. I appreciate the sincere personal attention, integrity and quality service that I receive each time. Linda Schaefer and the Autohaus technicians are the best. Due to Linda's integrity, professionalism and sincere interest in her customers, as well as, the integrity and expertise of the technicians, I can finally say that bringing my car in for service is no longer a dreaded experience. This comes after eight new cars and over thirty years of experience with dealerships. Linda makes sure that any and all concerns I have about the car are addressed. It is very comforting to know that I never have to worry about unwarranted repairs.

rrubbelke

Jul 18, 2016

We have now had 6 BMW's from 3 different deal ships in St. Louis and this dealership and the teams are by far the best we have experienced. We have had a consistently client centered approach from the service team (all are great but Chris Clem is our pick) and the sales team seems just as consistent though we have started our experience with Bob Dedert and will look to him in the future. Great overall experience!

Phil Kalt

Jul 16, 2016

Great people, great service, and great experience! Don't go anywhere else in StL to buy your next BMW! Bob, Alicia, and Chris are the best!

Jules26

Jul 15, 2016

Autohaus has a richly deserved reputation of exceptional service for good reason. The people who work there have great attitudes and are true professionals. I have worked with Linda Schaefer for years and would not even consider going anywhere besides Autohaus for service on my BMW for that very reason. Linda is always cheerful and ready to help. I cannot sing her praises enough. Not only is she very knowledgeable and proficient, she is a joy to work with. The dealership offers a loaner car when available, should I need it.Autohaus is very clean with an open airy design. The techs who work on the vehicles are the best in town. If you choose to wait for your car to be serviced, Autohaus provides a very comfortable customer waiting area stocked with fresh fruit and drinks. The cashier is always friendly and my paperwork is always in order and quickly processed. My car is always washed and ready to go after service.

bkjames

Jul 13, 2016

Recently purchased a new Z4 from Autohaus and the experience could not have been better. Karen Lowery was great to work with and Chris Buie was amazing in making all the technology so easy to understand. What a great idea to have a second go through on all the bells and whistles of this beautiful car.

JLin63105

Jul 13, 2016

Modern user experience with BMW ultimate driving machine is the best experience I had at Autohaus BMW. They have a comprehensive selections and my sales advisor, Renard LaSane, is able to adapt customer's buying habit and methods and close the sale as customer expected. You will enjoy building long term relationship with Renard.

billlatz

Jul 11, 2016

The service at Autohaus has always been a first class experience and my recent visit resulted in a much better result than I expected.I came in with an engine problem without an appointment after the July 4th holiday, Greg had me in and out in a service loaner in 10 minutes!Later I spoke with BMW National Customer Service explaining my problem and that the car was slightly out of warranty. BMW expedited the review and spoke with Service Manager Victor Richards who went above and beyond my expectations with the engine issue. Greg followed up, keeping me informed about every step in the Autohaus/BMW solution.The result was one very pleased customer!Thank you Greg and Victor

BMWX5

Jul 11, 2016

My previous car from a different dealership was having major problems. That dealership made little effort to get me out of that car and into a different car. A friend, who also purchased a vehicle from Brett, referred me to Brett. He listened to my problem, help med to determine what vehicle I wanted to get into and was able to make it happen. Purchasing a vehicle through Autohaus BMW and Brett was a quick, awesome and straightforward experience.

Jahaana335D

Jul 8, 2016

id say i am a seasoned bmw owner, i always took my car to plaza, but ever since they have been under new management, the service is terrible their turn over rate is outrageous and no one is on the same page! the service advisors do not communicate with you as much as they promise to. in addition to the fact that they never have loaner vehicles. AutoHaus is absolutely outshining any bmw dealership available , my service advisor is Patti K. she's such a doll and is extremely knowledgable, she got me AND my husband into a loaner vehicle both of our bmw's were due for service. the technicians went above and beyond to correct all issues and even made us aware of upcoming service. my car was given back to me clean from the inside out, and patti called me every day during the week that they had my car.

BMW7X

Jul 7, 2016

In the last 20 years ,we have owned 7 BMW's and are experienced with 10 different dealerships across 7 states for service. Autohaus BMW of ST Louis has clearly been the best and the most customer focused dealership we have experienced and not because of over the top customer waiting areas. There's are nice:) We moved to STL 18 months ago and our 2011 and 2013 X's were purchased elsewhere but you wouldn't know it. I am always offered a loaner as a starting point, not just a ride. The dealer in MN where I purchased the vehicle didn't offer that always and even when it was a warranty repair.Secondly, Dan, Mike, and Victor in the service department are professionals who know their vehicles and always direct me to coupons or advertised service savings when I forget to look. They are honest in their service appraisals of my vehicles and willing to say when something isn't necessary. I never feel oversold on service or scared sold into additional services.What has really given me enthusiasm for this dealership once again was their willingness to advocate on my behalf for a pricey Diesel Exhaust Fluid tank sensor repair ($2300) at just 80k miles and not quite 5 years of ownership. They persuaded BMWUSA to give me more than fair compensation on the repair. Reminder, I didn't buy any of my previous BMW's from Autohaus. They are good honest people and I will shop for my next BMW from them for certain. When I told the cashier how pleased I was with their organization and how they treat their customers, she replied: "they treat the employees the same way. This is my 3rd dealership and they are the best to work for by far." Well-treated employees translates into well-treated customers in my opinion. Seems to be a good culture. Thank you again, Victor, Mike, Dan and the Autohaus team.Kevin HowesST LouisShare review Write an update

iLBorn4

Jul 7, 2016

Greg and his service team were quick, polite, and professional. I had water pump issues on my 2011 335i. They got the car in and finished in less than 24hrs and offered a free loaner. Also, with the CPO warranty, this experience was absolutely painless. If there is EVER another problem with my car, I know exactly where I will be headed first thing.

Mchess

Jul 7, 2016

Bob was very helpful and knowledgeable. I did not feel pressured at all. The entire experience went smoothly including the financing. I thought Alicia's guidance on the features of the car was helpful and a nice touch.

Navyvet

Jul 7, 2016

Service advisor Mike Crader is a sterling example of what customer should be. He is always pleasant, efficient and professional. I've dealt with Mike for over 20 years and he is one of the reasons we keep going back to Autohaus for our BMW.

roof-rack

Jul 7, 2016

The customer service at Autohaus BMW exceeded all expectations. It's a cohesive team from sales to service. Renard, Alicia and Chris were a pleasure to deal with. All good!!

jpn606

Jul 1, 2016

I bought my car from Brett because he was referred to me by a colleague as a trustworthy and straightforward sales representative. Brett did a great job answering all my questions and getting me a fair deal. I was impressed by how smoothly everything went, and I'm thrilled with my new vehicle.

e36s52

Jun 30, 2016

This is the second car I have purchased from Brett and I will likely buy a third one here in a year or so . I ordered a limited production car in early 2014 with the hopes that BMW might make it in a few years. I told Brett that I wanted the first one in the state. Fast forward 2.5 years and I have a huge smile on my face. He kept me informed throughout the entire process and was always there to answer any of my crazy questions (for over 2.5 years!). He made the process as smooth as possible and didn't attempt to waste my time on delivery day. Service after the sale has been perfect as well.

jwschimek

Jun 30, 2016

This is the third vehicle I have purchased from Autohaus with Brett. He makes the process easy and smooth. There is no runaround that you get with other dealers in the area. Autohaus always makes sure everyone is happy with the service and transaction.The speed of ordering the X5 and having it delivered was quicker than expected. The process of picking up the car was made easy, thorough, and quick.

jtb612

Jun 28, 2016

I have purchased 3 BMW's, and will continue to come back to Autohaus because of the level of service both at the time of the sale and, more importantly, through the lifetime of the vehicle. When calling in for service, I always ask for Greg. He's been my primary point of contact for many years and one of the key reasons I continue to come back. In fact, I've recommended Greg to others and received similar positive feedback from them as well. Based on their feedback, and my own observations, I'll continue to be a customer of Autohaus well into the future!

robolo56

Jun 28, 2016

Dan Wirick has helped me with my cars for 20+ years, he is knowledgeable, very professional and trustworthy . I would highly recommend Dan Wirick and Autohaus BMW.

Vickie

Jun 27, 2016

Dan has helped me with all my automotive needs for a number of years, he is honest, professional and knowledgeable. I would recommend Dan Wirick and Autohaus BMW.

BMW lover

Jun 26, 2016

I recommend Bob Dedert to take care of all of your car needs. He is very knowledgeable about BMW's. I have dealt with him for years and if you need any service he will take care of that fo tr you as well. He is a full service salesman!!!

550i

Jun 23, 2016

Working with Linda has always been a great experience. I met her at her previous dealership and followed her over to Autohaus. I tell everyone I know that has a BMW to call Linda when they need service done.

ido26point2

Jun 23, 2016

My experience with this dealership was very personable, easy and addictive. I am in the market for a new car, and Mr. Dedert had 2 vehicles ready to test drive almost immediately upon my arrival. He took the time to answer all my questions and search for possible cars that might be fits. I will definitely be back to test more BMWs and am looking forward to working with him again.

340i

Jun 21, 2016

Dennis, Rick and Alicia where all very helpful and professional. Our firm has leased multiple vehicles from Autohaus and would definitely recommend their team to anyone interested in a BMW.

mike

Jun 20, 2016

Dennis was outstanding in the sales role. He was prompt and responsive to my calls and questions. Alicia likewise did an excellent job with demonstrating the features of my new X3.

David Warner

Jun 17, 2016

I had an "electrical system failure" on my way home from work. It was after 5, and was concerned I wouldn't be able to get my car into the shop. I called Autohaus and asked for Chris Clem, as he usually helps me out. He was on the early shift that day, so Patti Kupfer helped me. She told me to bring the car in right away and they would see me (which impressed me). I made it there shortly before closing. Patti was very helpful in checking me in and listening to my concerns about the car. It took a while to figure out what was going on with my car with the gremlin in my car. I give James Pfeifer (technician) a lot of credit for his patience and his diligence in uncovering the root issue, which was exasperated by not having access to the electrical system. The behind the scenes techs sometimes get overlooked in a review, but he did great work! I know Victor helped out as well. The issue was going to require a fairly extensive fix. Patti was great about calling me with updates, and Chris helped fill me in on any day Patti was off. As always, I am thoroughly impressed with the Autohaus service team. No one likes to have their car in the shop, but Patti, Chris and James did their absolute best to keep me informed of the progress, cover the associated costs via warranty and do it all with a smile. I would never hesitate to recommend Autohaus service to anyone!

DKammer

Jun 16, 2016

Great communicator-Greg is professional, very detailed and pro actively looks out for me-When I have questions he explains in terms I understand- Great example how Greg differentiates himself and adds value- I asked a question about maintenance, instead of quickly answering he asked me a couple specific questions about my driving habits- then provided an answer specifically addressing my needs- Outstanding Service

osagerage

Jun 16, 2016

Every time I interact with Autohaus, they are professional, courteous and knowledgeable. They go out of their way to make my experience as seamless and pleasant as possible, which is a helluva thing considering you're working with a car service repair shop!

Kibmw

Jun 14, 2016

She was very helpful and patient with helping me to understand what I need done. She was friendly polite and very professional. She knew what she was talking about I didn't leave not really understanding what was going on.

MikeP

Jun 14, 2016

Chris Clem at Autohaus service always does a superb job. He is always polite, knowledgable and provides constant updates for any service longer than a day. He also makes it very easy to do business with. Of all the dealers I have had service with over the years (BMW, Audi, Porche), Chris and Autohaus are the only ones who deliver a consistently positive experience.

EWhite

Jun 13, 2016

Dealt with Mike Crader...took the car on time and the work was done on time as promised and a clean car as a bonus!

BMW man

Jun 10, 2016

Professional staff made entire process exceptional. Selection was plentiful; Renard was an outstanding salesman. He was patient, knowledgeable, and gave us full attention at all times. Rick was great through the paper process, quick and very accommodating. Alicia taught me so many things about the new car and I was well on my way to enjoy such an outstanding vehicle. Eric and John were also very accommodating and friendly. Such a great team! In summary, I drove pass two other BMW dealers, both of which are closer. There is nothing like a BMW and there no dealership like Autohaus.

Jatoba Owner

Jun 9, 2016

My sales rep & Genius were very knowledgeable, courteous and professional! The BMW genius is a great service to provide to new customers! He's also very patient. I look forward to enjoying my new 5 series for many years to come! Thanks!

Himaintenance BMW owner

Jun 8, 2016

I enjoy going to have my car serviced, I couldn't ask for a better service advisor, would recommend the dealership to anyone need to buy or have service.

jin

Jun 8, 2016

Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend to anyone looking to buy their next vehicle.

ALZPJ

Jun 7, 2016

You often hear horror stories about either the lack of customer service or the too excessive cost when working with the dealership. Autohaus is definitely a step above the rest! Patti Kupfer has done an outstanding job of listening to my requests, taking a proactive approach to ensuring my experience in car repairs was quick, responsive, and worked around my crazy schedule. I have found their costs to be comparative to those who are not dealers and for each item I have requested to be reviewed, they have addressed with courtesy and efficiency. To seek to meet my needs and being true to their commitment, that's top quality customer service! Your competitor is only three miles from my home but I choose to take my business to Autohaus. Well done Autohaus for your commitment to those seeking your services and employing highly talented candidates like Patti....it's why I keep coming back!

Krista77

Jun 3, 2016

My experience with Autohaus BMW has been excellent since moving back to this area. Most recently, I had a repair that needed to be taken care of immediately. I called in the afternoon and was able to get an appointment the next day. Mike Crader, service advisor, took great care of me. He had me in and out quickly, and called to follow up. I appreciate the fast, convenient service as well as being treated with respect and in a friendly manner. I'm glad I chose Autohaus BMW.

BaxTax

May 30, 2016

You can't really find a better Sales Advisor than Dennis. He is very kind, understanding and especially patient. I began the purchase negotiations in early May and by the end of the month had selected the perfect vehicle. Dennis was more than helpful throughout the process and we surely tested his patience on more than one occasion. He hung in there and was helpful throughout, to the point of searching over and over again to find the perfect vehicle replacement for our 2015 X1. I would highly recommend Dennis to family and friends.Rick Riccio was equally helpful and explained the various after market offerings in great detail. Throughout this process he never pushed any additional benefit and made sure that we were satisfied with the packages we chose.We have been dealing with Autohaus since 1985 and they have never disappointed in the sales or service. A truly exceptional dealership and employees throughout.

All smiles

May 27, 2016

A great car buying experience great. I had been eying a model for awhile and knew exactly what I was looking for. I pestered Bob for days to see a car that was just delivered and being fluffed and buffed. He obliged and also showed me a different car that had just been delivered, which I bought! Thanks Bob! I will defiantly be coming back to Autohuas! Alicia is a BMW genius, showed me all the great things my new BMW can do for me!

Flex

May 27, 2016

Excellent and very prompt service. Very appreciated. I was able to wait for service to be done and avoided commuting back and forth from my office

Brenda G

May 26, 2016

I've been dealing with Autohaus for five years and every time the service is exceptional. Mike and the guys in the drop off area are always waiting for you at your appointment time with a loaner available, to make the drop off and pick up process quick and efficient.

Satisfied Customer

May 26, 2016

Autohaus BMW of Saint Louis has tremendous customer service. They go above and beyond to make sure you are comfortable in the waiting area and if required provide loaner vehicles. It is easy to get an appointment and the work is done right the first time.

grindstonefarm

May 25, 2016

I've never owned a BMW before purchasing my 2016 M235i Xdrive. The whole experience from sales to service has been first class. Everyone seems truly interested that I get the most enjoyment out of my new BMW and that cosmetically and mechanically it is perfect.

BMW7

May 20, 2016

I would highly recommend Autohaus to anyone looking to purchase a BMW or to have a car serviced. The service department consistently exceeds expectations with their flexibility and quick turnaround. Thank you!

miketurf

May 20, 2016

I have never had a bad experience at Autohaus BMW in the last 21 years. From sales to service it's a first class business to deal with. I would not consider going anywhere else.

YNNA

May 20, 2016

My first BMW was purchased from Autohaus in the 80's. Obvious enough, I was not happy with the company then, that I moved to another dealership... "P____" for the next 3 BMWs that I had.Four yrs ago, I decided to come back and give Autohaus a try again. Autohaus has changed for the better!!! From the building at this new location, the sales staff but most of all your SERVICE department. Linda Schaeffer, of the service dept. has taken cared of my needs from the very start. EXCELLENT!!! I am now happy and will remain with your company because of the service I have had. As they say, we already know that BMW is the best car... but what makes us come back time and time again is not the sales but the SERVICE!!!

LuvBMW

May 19, 2016

I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring things were done properly to get it fixed right the first time. I will always come back to Autohaus to service my BMW and will look for Patti again for her great service.

Laksales

May 17, 2016

The service department at your dealership is ran like a well oiled machine! I'm always SO impressed with how efficient everyone is! I'm always in and out and always offered a "loaner" if the wait is going to be longer than usual! I also thought Linda in service did a remarkable job today! She was friendly, courteous and went above and beyond for me! Kudos to the service department--your team should be emulated by other service departments!!!

England

May 12, 2016

Chris has been the first outstanding experience we have had with this dealership. The receptionists (2 different ones) were less than friendly each time we have been in and basically would have to stand around and wait. We also struggled getting anyone to call us back when we had questions after getting the vehicle on our papers/getting our plates and basically missed the deadline for getting the paperwork completed. It took 4 emails to get the issue resolved.BUT.....I spent an hour with Chris Buie yesterday for a more complete overview of the car and the operations of the vehicle. He was a pleasure to deal with, was knowledgeable and very helpful. I think if this dealership had more folks like him they would get better ratings overall. I hope that he is treated as a valuable asset to this organization. We have owned several businesses and realize how important it is to know who your good employees are.....the only reason that we are taking the time to complete this survey.

Sourlemon27

May 12, 2016

Bob made the car buying experience stress free. He didn't pressure or nag. And he's extremely responsive even after hours. I'm glad I got to do business with him.

XX16sd

May 12, 2016

Attended an Encore session. Chris was extremely helpful and most of PATIENT. He walked me through all my vehicle features and explained them in detail.

dwebr1

May 11, 2016

I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that aside from the door lock job they told me it took the mechanic 1 1/2 hours (at $150/hr labor) to replace a couple small pieces of weather-stripping along the top of the side windows (the roof edge), but when I later replaced nearly identical pieces myself (the adjoining ones), it quite literally took me no longer than 3 minutes to complete both sides! 1 1/2 minutes/side. 3 minutes total! This was rather upsetting to me to realize that these folks, who I trusted, are not forthright with regard to customer labor charges. My advice to customers is to be wise so as not to be taken advantage of, which might mean just going someplace else for service.FYI: with regard to Autohaus' response to this review, let me say here that the leak is totally fixed now that I replaced the other top pieces of weather-stripping myself. I had originally requested that all 4 top pieces be replaced, but they decided on just two after I refused let them replace ALL the roof weather stripping at a huge expense. They did tell me that partial replacement probably wouldn't work, and they seemingly went ahead and threw in the two small pieces with that intention. Autohaus had done a diagnosis on this before (about 6 months earlier), and their chosen course of repair based on this "diagnoses" was completely useless. The lock they "fixed" is also now behaving oddly. I sure hope that it doesn't fall apart. Enough said about all of this. This whole experience has been utterly awful and, for the most part, a waste of money. I'm investing in the time to write this review for no other purpose than to help others make informed decisions about who they do business with. There is no malicious intent here. I wish I had been a bit more informed about what I was heading into before I went where I did for service.

janedoe

May 6, 2016

Worked with Chris Buie and he should me all the technical things with my new car. It was worth the time to go through everything and he explained it all well.

"AWESOME"

May 5, 2016

My Autohaus BMW team and experience was outstanding and communications was great. They listen carefully, answer perceptive questions, and quickly responded. They displayed very good product knowledge, communicating clearly and concisely the BMW product. Keep up the great work! This is my first BMW and I am enjoying the ride.

smfarris

May 5, 2016

I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was much bigger. Chris immediately opened a ticket, got me a loaner and put the car in service to determine the extent of the problem. By the end of the afternoon i need three tire and a new rim. Chris had parts and warranty involved and solution was outlined in less than 4 hours. It took a week to repair but that was shipping time. My car is perfect! Chris and the team actually solved the root issue and prevented further issues from happening.

The Mim

May 5, 2016

Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionalism. Keeps me coming back.

RailCruise America

May 3, 2016

Both of my advisers are at the top of their game. Ric made the purchase and financing seamless. Will recommend to anyone seeking the ultimate driving machine.l

bmwjd

May 2, 2016

They were professional and timely in the return of my vehicle. Clean and nice waiting area and overall just a nice experience! Greg was friendly and got my car serviced in the time promised and gave me a loner to use that made it possible for me to get other errands done while waiting.

Hatlettucealone

May 2, 2016

Nick Guyton was the best sales person I have ever met. His BMW product knowledge is incredible and he is very respectful of your time.

bemeve

May 1, 2016

I purchased a used bmw 3 series from this dealer and i am very pleased how professional the salesman, Bob Dedert was. He helped me choose the correct vehicle for me and my family and was very patient with me going through all the steps.

Brandon Braylock

Apr 30, 2016

I worked with Renard LaSane on a recent visit. He was very helpful and knowledgeable in my search for a BMW. His knowledge was demonstrated in answering all questions posed and I am satisfied with my experience.

Ken

Apr 30, 2016

I have purchased two cars from Autohaus and each time I walked away thinking that we both made a good deal. The salesman, Renard Lasane, has always been professional in his approach. Autohaus has been in place procedures that keep the customer informed and send them out the door with full knowledge of their purchase. I would recommend anyone to Autohause if they are looking for a BMW. I can also vouch for the service department. They treat you like a friend and take care of your issues with courtesy and timely.

BMWX4

Apr 29, 2016

Bob and Linda are the people I have chosen to handle my vehicle purchase and service. I have purchased several vehicles for this dealership and have had an excellent experience each time.

kcs261

Apr 29, 2016

I just bought a 2016 BMW X3. I am very satisfied with the vehicle and the customer service experience. Renard LaSane was very helpful and a pleasure to deal with in purchasing this car. My wife previously bought a BMW from Renard as well and was very happy with the experience.

BMW lover

Apr 28, 2016

I have 2 BMWs from Autohaus and would always go there for service. Greg Issit often takes care of me and does it quickly and professionally. I have worked with others as well and all service managers are great.

ILOVECAKE!

Apr 28, 2016

From the moment I stepped out of my vehicle, the staff was friendly and helpful. Karen was able to assess the specific requirements and get me on the test drive ASAP! I love my BMW and now I can actually drive it in the snow! Karen was able to locate a vehicle that matched the color as well as all the features I requested; it was actually on the lot! She knew the inventory and was quick to locate what I needed. There were many involved in this sale, and I felt that ALL were impeccable with the part they were involved in. It was a happy experience from beginning to end. Okay, maybe it wasn't the "happiest" moment when I had to actually PAY for the luxury automobile. Rick was able to make that process as painless as possible. Thanks Mike for listening to my enthusiasm for purchasing a new car; he won't have to worry about me driving on bald tires. I appreciate Eric locating the document needed to switch ownership; he was quick to know which one was needed for the deal. Alicia was very patient and knowledgeable about the various features. I could have stayed for hours learning about the amazing technology that vehicle offers! Thanks again for solid team work and excitement for offering a quality product that keeps its clients returning! This will be my third BMW, and I don't plan on switching to another type of automobile! It truly is the "Ultimate Diving Machine!" PS. I love the BMW mug!

jazzfan

Apr 28, 2016

The employees I dealt with at Autohaus BMW were friendly, knowledgeable, efficient, and professional.No high pressure. Everyone was helpful and made the buying experience as painless as possible. The explanation of all the bells and whistles on the vehicle before my departure was especially helpful.

Deborahb

Apr 27, 2016

The Dealers were professional and knowledgeable about the BMW and took the time to make sure that I knew all about BMW and that I was completely satisfied.

NPM750LiX

Apr 27, 2016

The service dept and customer relations are top notch. Always a professional, yet personable team are always there to help you. Their honesty and trustworthiness always make your experience even better. There is no up-selling and they help only the needs you are expecting. Loaner vehicles are always available and they take pride in making sure your vehicle is returned in tip top shape, cleaned and ready to get back on the road. Great dealership and very highly recommended. You would not be disappointed in any way, shape, or form.

pinckard

Apr 26, 2016

Mike Crader and the entire Autohaus team are responsive, helpful and pleasant to deal with. They look for ways to make the repair process seamless and try to find ways to help me rather than looking for ways to help me spend money

dhales60

Apr 22, 2016

I always get Linda Schaefer as my service advisor. She's calm, efficient, friendly and knowledgeable. She always gets me exactly what I need and no more and is honest and up front about pricing. Outstanding is the best word to describe her and my experiences so far.

cindyjean

Apr 19, 2016

Chris Buie was extremely helpful getting me acquainted to the electronics in my 2016 car. I had waited too long between cars and the electronics had really changed. Plus it is my first BMW.

sqislebeemer

Apr 18, 2016

New to town and not sure where to service my BMW, I figured to go to the local dealer. What a GREAT experience all around. Dan was just fantastic in keeping me up to speed as to the status and the entire team was so professional. While I am sure that the other service providers are as good as Dan, but he is the man for sure!

thephdguy

Apr 14, 2016

I worked with Linda for the first time after my former and most excellent advisor left the dealership and it was a great experience. My car took some time to be fixed and so she made sure I had a loaner for almost a week to go to work and simply live my life. She was not pushy to get me spend on other things and was very informative about what went wrong with my car. I would work with Linda again. I would also like to give a shout out to Dan Wirick who was the original replacement for my former advisor and he always replied to my emails and took care of my service needs before I met Linda.

paridomi

Apr 13, 2016

My advisor, Patti, was great! She has excellent customer service. She was very helpful and informative in terms of providing the information needed for me to make an informed decision on service and parts. BMW Autohaus is by far the best BMW dealer in town.

seancfields

Apr 13, 2016

My second time working with Patti, which is always a pleasure and cannot not say enough good things! Patti kept me thoroughly informed through the whole process of the service work being performed. It is great working with Patti as she is proactive, explains everything in detail and provides options. Looking forward to working with Patti going forward.

Brian

Apr 13, 2016

I was interested in a 5 series and found on the internet in BMW Autohaus the car that had the exact options and color I wanted. My compliments to their website and their internet process. Within an hour of submitting my request on line for more information, I was working with Joe Bauer who provided me the car specs and the details I needed to make a decision. We came to an agreement on a fair price and scheduled an appointment for a drive. As I live 2.5 hours from St. Louis, I was nervous this was not going to work out. I had nothing to be nervous about. The car was as expected, the final purchase process smooth and I was able to drive home in my new BMW. Thanks Joe for making my buying experience a good one.

Calvinwsmith

Apr 13, 2016

Mike Crader did a fantastic job helping my wife and me. We were there for scheduled service and some new tires. Mike took the time to carefully explain the procedures and costs. We really appreciated all of his assistance. Thanks Mike!

DWarner

Apr 12, 2016

I called Autohaus shortly before close of business when my 3 Series "service engine soon" light came on, shortly after my mileage rolled over the warranty- which of course caused me to panic. Fortunately (after talking me off the ledge) I was able to get on the schedule last minute, which was a relief...one less thing to worry about. Ive owned 5 BMW's. 4 of the aforementioned have been serviced by Autohaus. I have consistently worked with Chris Clem as a service advisor. Its great to have someone who knows my name, my car, and my history without having to root around in a computer. I am ALWAYS impressed with his knowledge of BMW's, his prompt communication, his patience in listening to me foolishly trying to imitate the sounds my car makes, and most importantly his honesty. It feels as if I have a friend looking out for me and my car. I never have to worry about trying to be "upsold" or unnecessary "fixes". Autohaus always has a nice BMW loaner for me to drive...which is a nice way to test drive other models. The service shop checks out my car quickly. Chris calls or emails me with the specifics, and I trust his recommendations. Chris was able to work with the shop and BMW to cover my ignition coil (apparently the root of my "check engine") and the spark plugs! My car is back in tip top shape, and Im happy! I highly recommend Autohaus service to anyone who truly values relationship based service. Ask for Chris...

calvin1

Apr 7, 2016

I've been going to Autohaus for 13 years, primarily for the service. Greg gets me in on short notice and is always proactive in informing what needs to be done. He's very experienced and a pleasure to deal with every time. I have to say that I keep buying BMWs in part because of the great Autohaus experience I get with Greg's help. I'll never go anywhere else. Thanks Greg!

Harv

Apr 7, 2016

Cannot compliment the work Joe Bauer did enough. I wanted a no hassle, easy to execute purchase of a certified preowned for my wife and Joe delivered. He was attentive and coordinated with his team to make sure all my requests were met, pre-arranging everything for me. The finance process was professional, respectful and informative. The delivery process, having already owned a BMW, was simple and they respected my time but made sure I was aware of any of the new features, Joe, Eric and Alicia were a dream team to work with. Look forward to seeing the team again soon for my next BMW.

Kathryn Fulstone

Apr 6, 2016

Chris Buie did a wonderful job acquainting us with the tech aspects of our BMW 750Li. In particular, he helped us get each of our keys in sync with presets of seats, radio, multimedia, heating/cooling system, bluetooth systems, etc. He also helped us with many other operating systems. He spent over 2 hours with us until we understood the technology.

steven69green

Apr 6, 2016

I have owned BMW's and have been part of the BMW club for more then 20 years. I recently moved to Southern Illinois for a job. Last month i purchased a 2010 M5 and needed a pre-purchase inspection, I called the president of the St Louis BMW club chapter and asked which dealership he would recommend -he suggested AutoHaus ,and i'm glad he did! I worked directly with Victor Richards and Greg Issit in the service department.[and based on my previous experience with dealerships in the past i was skeptical] I found Victor and Greg to be very knowledgeable and very honest with their recommendations ,In addition they always returned my calls and kept me updated with repairs.My experience was excellent

Rhanda

Apr 1, 2016

Joe was incredibly helpful in finding the exact car that I wanted. As others have said, his ability to work with clients and ensure that they are completely satisfied with the car they received is second to none. The entire experience buying this vehicle was great. Would recommend Joe and BMW Autohaus to any future buyer.

pawestbrooks

Mar 31, 2016

Linda and the staff of Autohaus BMW are kind and sincere- all while providing exemplary service. Guys thanks again for yet another awesome service experience.

Smfarris

Mar 31, 2016

I have been purchasing automobiles from AutoHaus since 2009 and I have always dealt with Brett. When I purchased my Alpina B7 this month Brett treated me like it was my first experience with AutoHaus, he made sure everything was lined up and ready to go when I arrived. Brett has made every car purchase feel like it was my first car purchase. Brett thanks for making a first impression every time!

Steve

Mar 31, 2016

This was the second time we've purchased a BMW from Brett at Autohaus. Brett and the rest of the team provided an excellent car buying experience. They were very knowledgeable about the automobile's technical features, courteous in answering all of our questions, and professional. Brett lived up to all of the representations he made from the time we ordered our new vehicles to their delivery and pick up. In a day where customer service is nearly non-existent, this was a "white glove" experience.

barb

Mar 30, 2016

I have been dealing with autohaus bmw and Bob Dedert for over 10. years. The level of service is second to none. Due your self a favor and ask for Bob Dedert if you are in the market for a car

Missy

Mar 30, 2016

I recently purchased my first BMW, and am very pleased with the customer service Bob Dedert provided me. I was very specific with what I was looking for, and after turning down numerous cars he found for me, he finally found the one! I was referred by a friend and would definitely request Bob for any future purchases.

gmudd

Mar 25, 2016

I always ask for Greg Issit when I schedule a service appointment. Greg has been at Autohaus for many years and most knowledgable. I trust his advice.

jammer

Mar 24, 2016

Chris Buie is essential for someone like me. I think he will have the patience and knowledge to help me love this car. There are so many features that I need explained and after sales service is more important than the sales experience alone.

Tom Jackson

Mar 24, 2016

I've worked with other BMW dealers and find that Autohaus by far has the most accommodating sales and service staff along with the most professional service department in the area. Highly recommend.

readtda

Mar 23, 2016

Our BMW was bought in Germany and has been serviced by four dealerships, Rheinland and Kirsh in Germany, Cottswalds in the England and Autohaus in the United States. Gregg Issitt by far is the most knowledgeable service manager I have met in any country. Not only does he KNOW the car but he also follows up periodically to ensure the car is performing, as it should. He ensures our BMW experience is amazing. Lucky for Autohaus we met him at our first USA service over three years ago. I have shopped around, in St Louis and Springfield, but none of them have matched the knowledge I have experienced at Autohaus. Now I dont bother to call anyone but Greg when I have a question about our BMW. Greg was not available during my last visit so Mike Crader took care of us and I was very happy with him as well. Well done all around.

Cindy Leonard

Mar 23, 2016

Chris Clem continues to provide excellent assistance as my Service Adviser at Autohaus. Chris has helped me for many years as we seek to keep my '07 X3 in top condition. He is professional and knowledgable, easy to get in contact with, keeps me updated when my car is in for service and I know that I can trust his advice and count on him to make sure that all will go smoothly. I have driven several brands of cars over the years but from now on I'm sold on BMWs, Autohaus and Chris Clem!

mikie8

Mar 21, 2016

My family has two BMW's I am the person that brings the car in for check-ups etc. I deal with Mike Crader, Service Manager. He is always attentive, happy, and is knowledgeable and helpful. I could not ask for a better representative. The service is excellent.

petergonzalez51

Mar 21, 2016

This has been our first experience with the BMW line and we could not be anymore pleased than the attention and service we have received from Autohaus BMW. Linda Schaefer has been nothing short of amazing in her support of our 5 series. She knows her product inside and out and has made the process of having service done on our vehicle seamless! We are owners of 5 cars within our family and so service is a key part of maintaining our vehicles. Autohaus has made the entire experience exceptional. Linda has made it exceptional. We wouldn't go anywhere else. Thanks Linda and Autohaus!Peter G

camille

Mar 18, 2016

I have had a great experience with my 2009 6-speed manual 328i. Bought it new from Isringhausen when I lived in IL and have had no major concerns until recently when it was idling strangely on off-ramps and in slow traffic and surging on the highway. Took it to a local import specialist within walking distance who helped with AC performance, yet who told me a BMW dealer would be better able to diagnose the idling/surging weirdness. Autohaus was great! They reassured me that without a 'check engine' light, I'd be okay to get my car in a few days later and then they promptly diagnosed and fixed the engine performance issues. Autohaus has loaners, which is very helpful to not have the extra step of getting a rental. Plus, great incentive about what awaits me next time I am looking for a new BMW!

Jim G

Mar 18, 2016

I am on my second BMW X5. My first one was a 2006. I was so happy with the first one that in 2012 I traded it in for a new X5. I am not only very impressed with the BMW, but also the service I receive from Autohaus, and my service adviser, Linda Schaefer. I always feel like Im her favorite customer. She is always very honest, and has the knowledge to properly advise me on what needs to be done. When my X5 was about to run out of warranty and the included maintenance , she made sure I had everything done before the program ran out. Now that my X5 is about 7000 miles out of warranty, and needing a fair amount of work to fix an intermittent problem, she and Autohaus got BMW to kick in and cover the repair under warranty. So, that is why I try to convince all my friends to look at BMW when they are looking for a new car.

Mark535iZ4M

Mar 18, 2016

Autohaus BMW has the best facility and staff, hands down. I've owned 5 and tried several dealers, but none compare to the friendly, professional and high integrity treatment you get at Autohaus. My Service Rep Linda Scheafer is the absolute best...extremely knowledgable and makes sure I get the right things done at the right time with clear explanations...I trust her to take good care of my 535i and Z4M and she does. From the check in guy, to sales, parts and check out...everyone at Autohaus makes me feel like I'm in the right place.

jcmosby

Mar 17, 2016

I have never experience customer service to this degree. Linda Schaefer, m Service aAvijsor was wonderful.. She was friendly, engaging, made me feel welcome, and that I was in a trustworthy place. Later, when she explained to me what was going on with my car, she was knowledgable, precise, and considerate of of concerns. I enjoyed having a female service advisor for a change. I was quite impressed with her knowledge of the engine as well. She cared.and she was genuine. I was brought to meet the auto mechanic, Dan, who had working diligently on my car. He showed me everything that was going on and explained what he was seeing and doing in complete detail I felt like he was a neurosurgeon and my car was his private patient. I was offered a beautiful brand new loaner car while my car was being serviced. All the way, I was treated like a VIP customer.

Marilyn

Mar 5, 2016

Chris was informative, friendly and very patient - no question from me was too stupid!!!The cars are very engineered- it is great to have someone available to explain all the features. We had a very good initial tutorial upon delivery, but we had many more questions after driving the car for a while. This is a great service, and Chris was great!

Gibby1

Mar 4, 2016

Dan Wirick was truly outstanding.I would say he has been the most attentive Service Writer we have ever dealt with. We'll be back!! Tom

poodle

Mar 4, 2016

Excellent experience, attention to detail, and great follow-up. I have used Dan Wirick for 20 years as a service writer...always go the extra mile.

Bodani

Mar 2, 2016

I love coming here when I have car problems, I love that they give you a loaner car while there working on yours. Good atmosphere to be around inside and out. I give AUTOHAUS BMW two thumbs up!

bmw328d

Mar 1, 2016

Excellent service, would definitely recommend. Brett's knowledge of BMW made the buying process fun and the selection of vehicles was worth driving all the way from MN.

revjmars

Mar 1, 2016

Joe Bauer has a great "none pushy" approach in his personal style of connecting people with the kind of car that they would really like. The rest of the folks at Autohaus BMW were pleasant to deal with in the process of purchasing the car. I liked the professional and informational treatment I received from Alicia Botsch in taking delivery of the vehicle. I would recommend the folks at Autohaus BMW for your next purchase of a car.

PearlH20Mellon

Feb 29, 2016

Brett Midgley is a genuine pleasure to work with, and the very reason I shop at Autohaus. After disappointing experiences at another St. Louis BMW dealer, I gave Autohaus a try, and it is one of the best decisions I have ever made. Bretts knowledge of BMWs is incredible, and his professionalism is surpassed only by his attention to detail. He is amazingly helpful every step of the way, from the first phone call through the final delivery.Brett makes buying a BMW a truly extraordinary experience!

Fuller221

Feb 29, 2016

The most mannerly, professional service manager I have ever dealt with. He goes above and beyond the call of duty. Dan has me as a customer for the rest of my life

cpiman

Feb 28, 2016

I have had the pleasure of working with Dan for years."He has taken care of my cars for years and he is personable, knowledgeable and very honest. I would highly recommend Dan Wirick and this dealer

sheldonf

Feb 27, 2016

I'm very impressed with Bob Dedert's hard work and knowledge of BMW's. He worked very hard to find the car with the options I asked for. During the buying process and after, Bob understood my perfectionist characteristics. I'm all about the details. If I had a question, Bob answered my questions day and NIGHT (after business hours) and still does after purchase. When dealing with any company, I seek hard workers because I know everything will be done right. This is the reason I picked Bob. I was very impressed. In the future, I'll buy from Bob again.

X5lover

Feb 27, 2016

I am very impressed with Mike, my service advisor. He is honest, trustworthy and knowledgeable. He works me in as soon as possible and the service department gets the work done in a timely manner.

xxxxx

Feb 27, 2016

Purchasing my 2nd BMW, as a CCA member I was very impressed with the entire process. Most importantly they were reasonable w/the price and they were very knowledgeable on every aspect of the vehicle and the purchase process. Like any customer I was particular, and they treated me exactly as I needed to be treated. The only lament that the sales manager declined to allow me to drive an M-car. But I got over it.

rickyh

Feb 26, 2016

First of all I was very impressed with Autohaus BMW's inventory. I knew exactly what I wanted, and after looking at national websites, was pleased to see Autohaus BMW had it locally. I quickly test drove the car, expecting a pushy salesman, but instead met Joe, who was knowledgeable and unobtrusive. As a first time car buyer, I was guided through the purchase, financing and registration processes with great service. Eric from the finance department helped me retrieve a tax waiver from the county, and handled all communication with the state to register the vehicle. BMW Autohaus even mounted the plates for me. Overall, an ideal first car purchase: I got the car I wanted, at a good price, locally, with great service.

EV

Feb 26, 2016

Dan has been helping me with my cars for years. He is extremely knowledgeable and always friendly. He always thinks the problem through before making recommendations, often saving me money, but always making sure it gets done right.

Mark418

Feb 25, 2016

Have dealt with 5 different service consultants over 2 years at Autohaus. Every one has been friendly, trustworthy, and taken great care of me and my BMWs. This time it was Patty Kupfer and she was great. The valets even recognize me by name ( I'm there like 4 or 5 times a year ). Keep up the great work.

Very Satisfied Customer

Feb 19, 2016

My overall sales experience with Renard LaSane and Autohaus was absolutely amazing. He did not pressure me, but walked me through each step of the way. After having a horrible sales experience at Plaza Motors (dollars and numbers switched between initial sale and finance dept); I decided to purchase my vehicle at Autohaus. I am so glad that I may this choice. If you want the best customer service and best deal - go to Autohaus. TLP

Kathy

Feb 18, 2016

Karen was very helpful and courteous. This was my first time purchasing a BMW so wasn't familiar with many of the car features. Karen was very patient explaining all the advantages of these features. The purchasing experience was smooth and pleasant, in large part due to her professional demeanor.

Marino13

Feb 18, 2016

My service advisor at Autohaus BMW, Patti Kupfer, is amazingl!! She is courteous and goes above and beyond in answering all of my questions. I couldn't be happier with Patti & the entire service department. They treat you like royalty--from the friendly greeters to all the helpful service advisors to Brandon who washed & vacuumed my car!! Thanks so much to all for the amazing service!!

B.Diab

Feb 17, 2016

I just completed by 4th or 5th transaction with Brett Midgley at Autohaus. He is always very responsive to my questions and the process is so easy. I won't buy/lease a BMW from anyone other than Brett!

BMW 535i

Feb 17, 2016

My car was overheating over the weekend. I called at 7;30 am on Monday morning and I was given an 8:30 am appointment and a loaner car by Chris Clem. The water pump was replaced and the car was ready first thing on Tuesday morning. Chris was very helpful.

lorenzo

Feb 16, 2016

This is the third or fourth car I've bought from Renard. Excellent sales and service, no pressure, answered all my questions, took good care of me, Chris Buie exhibited patience and knowledge walking me through my lesson on the car's technology

Mary

Feb 11, 2016

Chris is very patient and explains very well all the bells and whistles of my new car. He sat in the car with me, got outside, too, to demonstrate trunk andpulling back seats forward. He was terrific in submitting my brochure for the free headphones and also provided a wonderful car wash. My visits always exceed my expectations.

T Carter

Feb 10, 2016

I went in for an oil change and was soon advised of some things that were going on with my vehicle. Greg was great at letting me know what I needed and had a loaner vehicle ready to go before we finished our conversation. My vehicle was in better condition when I left than when I came and that is important to me. Thanks for the great experience at Autohaus BMW!

Fitness Racer

Feb 4, 2016

As a small business owner, I am very aware of the customer experience I try to deliver to my customers as well as the customer experience I receive from other businesses, particularly in service industries. I have had 5 BMW's in the last 23 years and all have been serviced by Autohaus BMW. Over the years, I have had the opportunity to work with many different service technicians and all of them have been upfront, honest and professional. Chris Clem, in particular, has been my ambassador to great BMW service and a great business relationship over the years. Although this review is long overdue, I felt it was the right thing to do. Thank you, Autohaus BMW, for making my wife and I feel like we are your most important customer.

Happy BMW 528xi owner

Feb 4, 2016

Renard took the time to find the vehicle I wanted with the packages and accessories I desired. The price was right and timing of delivery perfect. Chris Buie did an excellent job of walking me through the features on my car...confirming that the car is smarter than I am!

Blake 1966

Feb 3, 2016

I have purchased a few BMW's from Auto Haus. With that being said the sales staff was great and made buying the cars an easy enjoyable experience. My salesman Nick was very easy to work with and the Used Car Manager John was great.Unfortunately when I arrived home with my daughters car I noticed the tail light was loose. I made a call to Nick and he said bring it in whenyou pick yours up. When I arrived on Friday to drop off my daughters car and pick mine up, I let them know I would need a service car. This it where it all went wrong.When Nick walked me down to him and told him I needed a car, the first thing he said is who made this appointment,then he told me I couldn't have a car and I should drive back up on Monday. When I told him I live 45 min away he just stared at me. I told him that wasn't an option and he replied "we don't like loaning cars over the weekend". By this time I was done with him and I ran into John the used car Manager. He quickly fixed the situation by having me speak to someone else. I told John I would try to keep their service Manager out of the public eye if at all possible Great folks to buy from... Service Manager should be fired!!!

Bub

Feb 2, 2016

I had a problem with warning lights and Linda scheduled an appointment. I was given a loaner and my problem was diagnosed and corrected. Linda kept us apprised every step of the way and was in communication with both me and my wife.

BMW4LIFE

Feb 1, 2016

I've been an Autohaus BMW client for over 30 years. Outstanding dealership, from sales (Gerd Petermann) to Services (Greg, Mike and others) to Parts (Rusty) that I have worked with. They're fair, honest and I trust them. Always get a friendly greeting, and for service they have a very nice waiting area or will offer a loaner car from their own fleet (no need for third party rental process).

Catalina

Feb 1, 2016

I'm a repeat customer. I have bought several cars from Autohaus BMW and Mini-Cooper because I know I will get excellent ongoing service from this company.

cmcd

Feb 1, 2016

I have purchased multiple cars from Autohaus BMW and have referred many friends, clients and family members their way. Dennis Schaffner and the entire Autohaus BMW staff are great to work with. I highly recommend this dealership.

TJB91634

Feb 1, 2016

I friemd of mine told me to visit Autohaus because I had mentioned to him that I may want my next car to be a BMW. I was very impressed with the friendly staff and I was able to get all of my questions answered. Definitely exceeded my expectations prior to visiting.

altiman810

Jan 29, 2016

Great service on my 3-series! Dan always takes great care of me and my family. We love this dealership. Thank you for your great care.

J. Lewis

Jan 29, 2016

Last week I experienced car trouble while passing through St Louis. Although it was late in the day the folks at Autohaus were very helpful. Mr Issitt helped get my car back to the dealership where they fixed the issue and got me back on the road. The dealership and Mr Issitt should be commended for a job well done.

Johnl

Jan 29, 2016

Every time I deal with Dan Wirick in the service department, I remember why I quit servicing at the other dealer. He goes above and beyond to make sure I'm happy.

Brannon Plummer

Jan 28, 2016

Once again Autohaus Service/Chris Clem knock one out of the park. I was in a bind and Chris got me in right away, got me a loaner, did everything he could to ensure that parts were rushed in and got car back to me quickly all while staying in constant communication with me so that I could plan things according. Always professional, always a pleasure and on top of that my car is always spotless inside and out when I pick it up. Truly a great service experience... every time.

Neffs

Jan 27, 2016

This is our 3rd vehicle with Autohaus BMW. For all three vehicles, we worked with Bob and each time he exceeded our expectations. He always made us feel welcome. He is quick to respond to our requests. His loyalty, honesty, and professionalism keeps us coming back to him. We enjoy our current vehicle and looking forward to meet with Bob again three years from now for our fourth BMW. We appreciate all he does for our family.

Ben

Jan 26, 2016

I have been working with Renard and the rest of the Autohaus team for years. They are always my first choice for sales and service and have always been fair and professional. It is always a friendly environment and all members of the team make the entire experience from sales, to service, to end of lease a great experience.

Ed Herhold

Jan 26, 2016

Greg Issitt and Mike Crader have provided excellent service for my 330xi for years, that's why I keep coming back to Autohaus BMW for service. Case in point was a recent service appointment I had this month (Jan. 2016). Everything about the appointment went flawlessly. With either Greg or Mike, you will always get exceptional service. - Ed Herhold, St. Louis, MO

marcy

Jan 26, 2016

I am so happy to have Linda Schaefer as my service advisor! I cannot say enough good things about her. She is a wonderful person, kind and sincere. She is super knowledgeable and is excellent about thoroughly explaining my cars problems and options for repair. When I had a couple of unexpected service issues, she went the extra mile to get my car in and provide me with a loaner, which I truly appreciated. She is the reason I will keep coming back to Autohaus!

bluesfan28

Jan 25, 2016

Chris Clem is one of the main reasons we get our service completed at Autohaus BMW. He always goes above and beyond to help each customer that comes into the service department. We have never received such excellent service from any other dealership. I cannot say enough about Mr. Clem, except he is a huge asset to Autohaus BMW! Thanks Chris for making our service visits easy and pain free!

Lennon's

Jan 23, 2016

Great car buying experience! Special thanks to Dennis, Rick, and Alicia for their hospitality and expert knowledge. They made the whole experience enjoyable and easy.

Sadie123

Jan 22, 2016

My experience with Autohaus and my service technician, Linda Schafer was nothing less than excellent. My problem and options were explained to me thoroughly and sincerely. I always feel like Linda Schaefer sincerely cares.

savta5

Jan 22, 2016

This past week my BMW developed a problem that could have been catastrophic. My service advisor, Linda Schaefer welcomed me without an appointment and had the problem diagnosed and repaired in 36 hours. As usual she arranged a loaner car and made a difficult situation as easy as possible.

fjf888

Jan 20, 2016

My service appointment at Autohaus was exceptional this morning. I was working with service advisor Patti Kupfer to identify a noise that had developed in my steering system. She called me prior to my visit this morning and asked if I wanted to continue with my appointment due to inclement weather. When I arrived I was met by Patti and the service team who were both professional and courteous. Patti assured me Autohaus technicians would identify and correct the problem and offered a loaner if my vehicle needed to be left overnight. Technicians quickly identified and corrected the problem with my vehicle while I waited in the customer lounge. Autohaus provides an extremely comfortable lounge with a large screen television, free wifi, free Starbucks coffee, tea and snacks. I have utilized two other BMW service departments in town and Autohaus is far superior. The service personnel are wonderful and Patti is a great asset for Autohaus.

birdguy

Jan 19, 2016

I was in for service for my BMW and had the pleasure of working with Patti. She took the time to make sure I was satisfied and seemed to actually care about me and not treat me as just some customer.

Erin H

Jan 19, 2016

I have been going to Autohaus for my purchases and service for several years now. Prior to that, I used another dealership in town. There is no comparison at all. Autohaus has better prices on new and used inventory and their service is exceptional. I typically use Linda in the Service Dept, and she is wonderful! She's very diligent in making sure I'm getting all of the service benefits available to me, not only those I know about or ask for. My car is about to run out of warranty, and she made sure my car received as much preventative care as possible while it was still covered by warranty. She's very friendly and makes you feel like family. They make it very easy to do business with them.

autohaus

Jan 18, 2016

After looking at several dealerships we decided to to purchase from John Lydon at Autohaus.The experience was a step up from all the others! His knowledge, expertise, low key demeanor (no pressure) and willingness to work with us made the difference.Thanks John.Bob and Suzie Faron

DAJ001

Jan 16, 2016

We would highly recommend leasing or buying a car from Autohaus, especially from Karen. Her understanding of our needs & then exceeding them has amazed us. The whole team made the process of picking up our car this morning a delight. The financial process (thank you Rick)was seamless & the explanation of all the features (thank you Alicia) such a great touch. We need to replace our 2nd car later this year & we will be in contact with Karen as soon as we are really to go.

Janet223

Jan 15, 2016

Nick Guyton was a very friendly and knowledgeable salesmen. I would recommend anyone going to autohaus to work with nick. If not you're going to regret it

Rhass

Jan 15, 2016

John's experience and low key demeanor allowed me to make a thoughtful and educated decision on my vehicle purchase. I didn't feel he was pushing me in any direction but rather allowing me to come to the right decision for me on my own .....this decision would need to meet my requirements and still be a fun car to drive. I really appreciate his professionalism and conscientious personality.

kevin

Jan 13, 2016

Car was towed to dealership to have a water pump replaced. I informed the dealership that I was unable to pick up car for about two weeks because I was out of town. I never received a phone call to let me know the status of the car repairs and when I tried to contact service department I could never get through to anybody two days in a row and finally asked to be transferred to cashier to see if a bill was prepared for my car. This is how I found out that my car was finished and ready to be picked up. During the two times I tried to call the dealership I was put on hold while the phone rang to the service department once for over 15 minutes until I was connected to service writers answering machine. Left a message but did not get a call back. Second day after several minutes, more than 5, I asked to be transferred to cashiers.I was delivered to dealership to pick up car, paid cashier, car was brought around for me to drive back to my home 80 miles away. When I got in car and started it, engine warning light when on immediately, cooling fan began racing and another warning light was on. I hadn't left dealership parking lot yet. I drove into service garage and eventually talked with the service writer, Greg who was very nice, was given a loaner to leave dealership. Within an hour, I was called by Greg to let me know the car was fixed. It turned out that the battery was low possibly due to sitting for the approx. two weeks at dealership. How car got from where it was stored to where I was to pick it up on the lot without someone noticing the obvious problems is interesting.My first service writer was Mike. He's the one who failed to return my message left or call just to let me know car was finished , etc.I wouldn't normally take such time to write this type of review but felt strongly enough about the very bad experience that I would hope that the management would work towards improvement.I am planning to purchase an X5 in the near future to replace a Mercedes SUV. I thought I knew where I would be purchasing it now not so sure.RespectfullyKevin

Phil Smith

Jan 12, 2016

I've purchased several cars over the years. My entire experience at Autohaus was by far the most pleasurable. I met Karen Lowery my first visit who was most helpful and patient in explaining details of the BMW I was interested in. We talked some pricing but there was NO high pressure pushiness or haggling. I returned for an appraisal on my trade-in and again was treated with patience and respect. We actually came to an agreement later on the phone with a mutually beneficial deal. Sale day was another pleasurable experience with thorough explanations of vehicle equipment, warranty, and financing options. The entire process was enjoyable and I love my new BMW. Thank you Karen and everyone at Autohaus!

Bub

Jan 5, 2016

I am a regular customer at Autohaus and recently took my car in for warranty work. Both Linda and Mike provided excellent service and my washed car was returned quickly. The coffee was also great.

JimKaren1

Jan 5, 2016

I worked on the deal with Bob Warner via e-mail to minimize the amount of time spent at the dealership. We were able to get the deal completed. We were treated very well on our trade and the the vehicle we purchased. Once we got to the dealership, Bob had most of the paperwork started, showed us the 2012 X5, took us to the finance person (Rick) to complete the paperwork, then to the vehicle, and had all the options on the vehicle. We were out of the dealership in about an hour. This was the best vehicle purchasing experience we have ever had. The way the deal was made and the speed of getting everything completed meant a lot to us. Also, everyone we spoke to on the day of our purchase was very polite, professional, and courtesious. Thank you!

laukins

Jan 3, 2016

Bob Dedert handled our sale professionally and with good humor. I am a classic "buyer's remorse" customer. This is our fourth BMW over the last 15 years with Autohaus, having moved from the convertible to now our second 528i. Even though I had already signed for the new 5 series vehicle, I wondered about other options/prices. Bob insisted that I drive the 3 series and SUV until I was comfortable I had made the right decision. Always low-key, soft spoken, with a dry sense of humor, Bob is a perfect match for the customer uncomfortable with the car buying process. Thanks, Bob!

Kathy

Jan 1, 2016

I just bought my third BMW from Autohaus. I do shop around, but I have never found anything that comes close to Bob Dedert and Autohaus in terms of professional, friendly service. No sales gimmicks, no pressure. Bob explained all the options and worked with us on price. You leave feeling you received a fair deal. Once you have your car, the service department continues to provide excellent service. You expect excellence from BMW. Bob and Autohaus deliver it!

candens

Dec 31, 2015

We came in to purchase a pre-owned car. Bob Warner was an excellent salesman. He went above and beyond to work with us including working with price, getting us a fair deal for our trade-in and even holding the car until we returned from a trip to pick it up. Bob provided the service one would expect at a premier car dealership.

Eva

Dec 31, 2015

Bob was very professional and did not make us feel pressured. He was very effective in explaining the options and very attentive to our questions. The sales process was quick and easy; the dealership did not waste any of our time.

Bosche Carol

Dec 30, 2015

My salesman, Dennis Schaffner, has been very helpful and available whenever I have needed help. he explained everything about my car when I leased it. I would recommend him to anyone.The service department at Autohaus has also been very helpful.

Professional

Dec 29, 2015

I schedule my appointment for annual review! Appointment was made and a follow up reminder email was sent. Technician was on time and very responsive! I waited for my car to be service! The work was completed within the timeframe committed to! Great job!

X51956

Dec 28, 2015

I Purchased an X5 from Dennis Schaffner at autohaus and was very impressed with his knowledge of the vehicle. He explained the operation of the vehicle in terms I could understand and I left very comfortable with the knowledge he gave me. His follow up with making sure that I was happy with my vehicle was impressive . I feel I could call him anytime with questions. I have recommended him to family and friends many times. I would definitely go back to him for my next purchase.

Z4 driver

Dec 23, 2015

Mike Crader has always provided us with a service date when we needed one in a hurry. I needed an appointment for an oil change I had overlooked and he provided one the next day. I was in and out in less than an hour.

bluesfan28

Dec 23, 2015

Being a military family we have purchased auto's in many different states. We have NEVER had such superb service anywhere as we receive from Autohaus BMW in St. Louis, MO. Everyone there is amazing. You are treated like royalty from the time you pull in. Chris Clem and Mike Crader give you the best service I have ever experienced. I cannot say enough about these two gentlemen. I tell everyone I know you have to purchase/or service your auto's from Autohaus. Thank you both for going above and beyond customer service expectations! Class Act!

jtaus

Dec 22, 2015

When the warranty on my 2011 BMW 535i expired earlier this year, I thought I would have to have service done elsewhere in order to save money. I was so wrong! You can still get EXCELLENT service from the trained professionals at Autohaus BMW -- and a LOANER CAR while your car is in the shop -- for about the same you would pay at other BMW (non-dealership) service locations (where you don't always get a loaner car). Plus, all of the service people are really friendly. I've worked with several of them over the years, including Greg and Mike, and I now work with Linda Schafer. She takes the time to help me understand what I need to do to keep my car in top condition. I love Autohaus BMW!

Mimi

Dec 18, 2015

Very good experience. Bob was very help. patient and kind. He allowed us to take our time while looking at the inventory, even though is was a bit chilly outside.Mr. Riccio was great. He was very informative and eager to assist. We had a very bad experience the day before with Plaza, so to be here was a breath of fresh air. Thank you so very much!

Camper01

Dec 17, 2015

Outstanding service dept. My hats off to Greg Issistt who continues to show why Autohaus BMW service dept. is the best in STL & surrounding areas. Knowledgible & courteous, Greg is the reason I have brought all my BMW's to Autohaus. Kuddos Greg

gregory

Dec 17, 2015

I first chatted online with Joe Bauer about a specific vehicle on their website that I was interested in. I met with him a couple of days later and drove off the same day in my new x1. Joe was very down to earth, knowledgeable and personable. Very satisfied with the entire experience.

FBJ

Dec 16, 2015

Great service. Dropped off vehicle at 7 am and it was ready before 11 am. Thanks - it made my day so much easier to have flexibility in picking up car. Loaner car was wonderful also.

Glennjjjr

Dec 16, 2015

Consistent excellent service that begins with the greeters who quickly get me in to see my advisor, Linda Schaefer. She booked me for an appointment, reserved a loaner. In addition to the warranty service, I had a couple of paint imperfections that needed attention.The detail shop took care of it and returned it in an impeccable state... better than new! Chris Buie, checked to see if I had any further questions about the vehicle functions and Renard checked to ensure that i was happy with work... in a word,awesome! When I doubled back to confirm a navigation upgrade, Linda was with a customer and Mike Crader stepped in to discuss my concerns and together they answered my concerns.

Doug1234

Dec 14, 2015

My '11 BMW 335 was several hundred miles (and many months) out of warranty when the "engine overheating" message popped up on the dash. A few minutes later the engine completely shut down. I had the car towed to Authohaus BMW at midnight on a Sunday, and by 7am Monday, I received a call from Greg informing me that the water pump had failed (which typically costs $1,000+ to fix). I was less than thrilled at the prospect of paying $1,000 and not having my car for a few days, but told Greg to go ahead and fix it and call me when the car was ready.A few hours later, I received unexpected good news. Not only was the car already fixed, but Greg was able to work with BMW to cover the entire cost. Greg, Dan and Victor have all been incredibly helpful on this visit and other recent visits. Based on this and past experiences, it is clear that Greg, Dan and Victor are not only concerned about getting customers' cars fixed quickly, but also keeping the customer's costs as low as possible.

XOne

Dec 13, 2015

Renard LaSane helped me with the purchase of my new car--he was patient and thorough in his availability research and in explaining my options. The entire staff was friendly and helpful. It is an extremely nice dealership and a very professional atmosphere. I have only had my car a couple of days, but so far everything is as described and expected. Thanks to all!

BMWDec2015

Dec 10, 2015

I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i away feeling that I have obtained the best repairs and car wash in town. Usually that is true, but on 12-9-15 I felt slighted. I brought the car in for a routine safety and emissions test. Chris attended me and was professional and respectful as usual. However, at checkout the cashier became a bit indignant when I asked her if my receipt was ready. I had only asked since I had been waiting for what I perceived to be an inordinate amount of time since the time Chris had informed me that she (the cashier) would call me when all had been otherwise settled. But since so much time had elapsed, I went to the window to inquire if she had yet received any paperwork with my name. She immediately treated me suspiciously. Her tone and body language seemed to imply that my approach to the window was unnecessary at best and maybe even sinister. She did not answer but rather ignored my questions. As she gestured towards the waiting area, the cashier asked me, with a grim facial expression, were you waiting over there. While holding up the repair estimate break out sheet , I said yes and that Brian had already explained what I needed. She told me that Brian worked downstairs. In hind sight, I had mis-called Chris, as Brian. To add insult to injury, the cashier remained uncooperative with me. As Chris approached the window he explained that the write up had been delayed due to a revision. He also reminded me that his name was not Brain but Chris. However, I explained that I had been referring to him as Brian since I had arrived close to a couple hours earlier. It would have been nice if he could have corrected me sooner. I further, explained to Chris that the cashier was behaving in a weird manner. The cashier then shrugged her shoulders to Chris as to reject my account. Finally, the cashier recognized my name on a receipt and asked if it was my name. I said yes. As Chris returned to his office, I finished the transaction with the cashierduring which time as I signed the paperwork, the cashier apologized. Although we managed to get through the confusion, the attitude of the cashier transformed the whole otherwise excellent experience I am accustomed to at Autohaus BMW. I am an unhappy customer, therefore two stars is my evaluation.

Sam

Dec 9, 2015

I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I was required to sign the checklist, stating the breaks needed immediate attention. When I ask why I was not told about this from the advisor Victor was quick to point out that I was lying about not being told, That it is standard procedure for the advisors to discuss all the information done and ask if the customer has questions. Not once, but three times he called me a liar. Then the advisor was asked about this he did admit he did not talk to me about the vehicle, yet I was called a liar. So when I contacted Kevin about me signing the checklist stating that I understand according to the checklist my breaks are in the red he explained to me that it is not that serious, that is simply a checklist they run upon getting the car in the shop. Well, if it is not that big of a deal, why I am signing with the implication that I understand I am assuming the risk of not addressing the items in red? When I asked about the legal implications, he then brushed me off, stating that is not going too happen and that is not what it is for at all. Yet once again, I am signing assuming responsibility. I am only trying to find out if the service required on my vehicle was done and my car is now back in "specs" but I guess that will never answered or will I ever know unless I pay to have another inspection.

vv328i

Dec 9, 2015

From the time I called for service till the time the car was ready Linda Schaefer always knows what is needed and goes beyond to take care of the issues. Very personal feel.

smfarris

Dec 8, 2015

Title says it all, Chris Clem and Autohaus make this process easy, I needed to have new tires put on for the season, Chris handled it from working with parts to pick the proper tire, scheduling based on availability and communication on the day of through completion.

NG

Dec 4, 2015

Autohaus guys care about you. They care about what you're looking for and will work to help you get it. They know their cars, they know their price margins and they're competitive.This is my third car bought or leased there. It's my first time with Bauer - he did a great job. Emerson quietly leads a bunch of great sales folks. I'm a customer for life.

JT

Dec 1, 2015

Brett and his team were very responsive to my requests and worked with me via e-mail and in person to find the right vehicle.

97redz3

Nov 30, 2015

We were very happy with our new vehicle purchase experience at Autohaus BMW. We worked with Brett Midgley, who I highly recommend. We reached a deal quickly on a factory ordered X5 and had the vehicle within two weeks ... very impressive. Our F&I experience and vehicle orientation experience was also great. On the finance side, we closed quickly with no surprises. The new vehicle orientation was very thorough and helpful. Autohaus is one of the nicest physical dealerships in STL as well ... modern, spacious, and very attractive. We're happy campers!

BrokerG

Nov 30, 2015

I just completed my 3rd BMW purchase with Brett and had another great experience. The personal attention and support were exceptional. I would recommend both Autohaus and Brett for anyone looking to purchase a vehicle. A++ service!

Smallaks

Nov 30, 2015

I really like Autohaus' service department. They are more reasonably priced than other BMW dealers/mechanics in town.Greg Issit is very helpful. He is easy to talk to and I feel confident that he is giving me a square deal. This is important for me as a woman, as some places have made me feel as if I might be getting inflated estimates and/or unnecessary work. Not so with Mr. Issit and Autohaus. I appreciate that. I will continue to take my cars there with confidence.

olemiss9

Nov 28, 2015

Joe Bauer made my decision easy to settle on Autohaus and the 2016 X1. The dealership had a great inventory to pick from and they made a fair trade for our Acura so after months of consideration we decided to deal with Joe and Autohaus. I will buy my next BMW from Autohaus because of Joe and the great service I can rely on at Autohaus. Great follow up from everyone involved as well.

calli1230

Nov 28, 2015

Renard La Sane, very professional, helpful, this was my second purchase from him. Chris Buie, professional, always helpful. Rick Riccio made sure I got the best possible interest rate. Very positive experience, I will purchase another BMW from Autohaus.

David3424

Nov 27, 2015

Recently I purchased a new X5 from Autohaus and Worked with Joe Bauer. Buying a car is rarely a fun experience with all the back and forth and posturing. However, the experience at Autohaus is quite different. Very professional, no games, and very easy to work with. I would definitely recommend Autohaus and Joe Bauer if you are in the market for a new BMW. Eric Fultz was also very good in providing all the final paperwork.

norfork

Nov 27, 2015

My wife and I stopped by Autohaus to look at cars, after they were closed, we found a X5 we liked. I sent an email over the weekend and 1st thing Monday morning a wonderful young man named Joe Bauer called me about the car. I was swamped at work and told him I did not have time to come down and talk to him. He gave me all the details over the phone about the car and answered all my questions.I told him my wife would stop by and look at the car, I also told him that she could do deal if she decided. My wife went down to see the car and took our trade for them to look at. Mr. Bauer called with the values and we inked the deal. He listened to what I had to say and treated my wife with respect. We picked up our ne X5 Friday night. Mr. Bauer is a true "PROFFESIONAL". He was a pleasure to deal with.

Sheng

Nov 25, 2015

Moved to St. Louis a year ago and started to send my car here for maintenance. I've seen mike twice for maintenance and a minor repair under warranty. Heis extremely knowledgeable, and the service is always excellent, on time and professional. I would definitely recommend Mike and Autohause BMW.

Brenda G

Nov 24, 2015

I started buying BMW's from Autohaus because of all the good things I'd heard about the service department compared to the miserable service I'd received at a dealership in Illinois - and I haven't been disappointed. I usually drop off my car after work and talk to either Mike or Linda who are both friendly and helpful, my loaner is ready and I'm on my way home. Picking up my car up the next night is just as easy.

OKBMR

Nov 22, 2015

We returned to Autohaus BMW to buy our X5 due to the buying experience and the professionalism of the staff. We live several hours away in OK, but returned to St. Louis to buy our next BMW because of the people at Autohaus. When it was time to shop for our next car, our first choice was to contact Renard LaSane and just as before he worked tirelessly with us till he found exactly the car we wanted. Rick Riccio again made our purchasing experience easy and enjoyable. Alicia Botsch, was very nice and knowledgeable, made taking delivery a great experience. During our first visit Chris was an excellent source of information, very nice.

strull1

Nov 21, 2015

Customer service at its finest! This service department appreciates you as a customer. Service is quick and your car is returned to you clean! You are treated as family as soon as you enter the parking garage.

m3 driver

Nov 19, 2015

Over the years, I have consistent dealt with the same service consultants who are very professional. They are always available to answer questions, offer alternatives and continually giving updates on status of any required maintenance. I have nothing but positive experiences with the service team

Happy customer

Nov 18, 2015

I bought a BMW from Bob Dedert 3 weeks ago. Today I met with Chris Buie the BMW Genius. He taught me so much about my new car. He empowered me! Have not had service done yet but so far it's been excellent!

rrubbelke

Nov 17, 2015

I thoroughly appreciate that BMW leases include all service for normal driving and warranty bumper to bumper but the service team at Autohaus, in particular Chris Clem who I ask for when I need service, is exceptional at what they do. They are polite and always try to accommodate the scheduling needs I have. They also put you in a loaner car that is in great condition and good working order whenever a longer service appointment is needed. I have had experiences with other BMW dealerships in St. Louis and none compare to the straightforward approach and service experience Autohaus offers. I purchase from there, in part, because of this consistency.

football guy

Nov 16, 2015

Bob Warner and Autohaus BMW are head and shoulders above their competition. Thank you for your professionalism. The buying experience was the best I've experienced in the St. Louis area.

Giovanni86

Nov 16, 2015

I had a great experience with the team at Autohaus! Jeremy was not only knowledgeable but also rocked in working with me on the car I really wanted for a good price! He was genuinely interested in my satisfaction and never made me feel pressured. I definitely recommend Autohaus and I will be making it back in the future!

jrc3

Nov 15, 2015

Karen Lowery is an awesome sales agent! She sold us our first BMW almost 10 years ago, and since then we have bought 5 vehicles from her. Karen shows commitment to both our personal style, and price. BMW is the Ultimate Driving Machine and the Autohaus team is the Ultimate experience in sales and service.JCahill

brett365

Nov 10, 2015

Hands down, Autohaus is the only place you should be buying a BMW at. The staff is first class, the amenities of the shop are top notch, and the cars are second to none. Quick note: The biggest problem I have with car shopping as a young professional is going to a dealership and not being taken seriously. I went to Autohaus with two goals in mind: Look at a perfectly priced CPO 328xi, and to browse other options. Jeremy at Autohaus made sure I felt welcome, appreciated and aware of my options. One thing led to another and all of a sudden I was buying an amazing vehicle and within my price range.Jeremy in Sales, Eric in Finance and Wendy in Service all have outperformed my expectations. The fact that I didn't even bring up performing a full detail of the car and/or fixing a few small scratches in the paint, but they said they wanted it to be perfect, and that's the type of service I appreciate and love. I'm only two days into this car, but I have to say that I think I'm an Autohaus BMW customer for life. BMW is the ultimate driving machine, and Autohaus is the ultimate service experience (feel free to use this as your marketing tagline...)

Scott Nolen

Nov 8, 2015

Let me start by saying that I've been "itching" to trade my 2008 528XI in on a newer car (considering the Challenger or Charger, Hemi powered of course) but I haven't for one simple reason - Linda Schaeffer. By far, the service we have received from her and this dealership is ALWAYS 5 Star quality!! Sure, we've had a few issues with the car but we also have an extended warranty and she has been able to get the work covered, every time! Great communication during the service period and I find myself smiling after every call. I own several other makes and have yet to experience the service levels I get from this dealership on a consistent basis. The work has always been done as promised and without need for return visits. If you need the services of a very qualified shop and want to experience the same level of perfection that BMW delivers, please ask for Linda - the Ultimate Service Advisor.

Ball, Mickie

Nov 7, 2015

Jeremy Frye was a very good salesperson. He help me research and answered all my questions. Chris Buie, the dealership genius was very thorough and patient with me while I learned how to use all the technology of my new car. From the salesman to the financial specialist I could tell the employees were happy to work at Autohaus BMW. That tells me that it is a very special business and makes a customer like me a great deal more comfortable.

LaPlant

Nov 2, 2015

Renard LaSane is the reason we keep coming back to Autohuas BMW. We just purchased our third vehicle from Renard because he always makes our buying experience painless. Renard is very knowledgeable, straight forward and patient. The amount of time he spends with us in person or over the phone is priceless. Once we decided on what we really wanted he helped us build a vehicle with all our wants. If you are looking for a painless, personal buying experience go to Autohaus and see Renard. Don't waste your time on number games at other dealers.

Jordan23

Nov 1, 2015

I have a 2011 7 series BMW. On a sunny extended summer day last week my sunroof motor gear drive broken. Thinking it would take forever and cost a bundle, I was surprised Autohaus took my car in the same day. Plus it only cost me the deductible on my CPO vehicle. Thanks everyone at Autohaus Service Center. Special mention also to the mechanic who figured it out in less than 40 minutes.

beemer22

Oct 31, 2015

I have a 2005 3 series BMW. My mileage is starting to get up there a little bit (>100k), so I'm starting to contend with a few more maintenance items. Chris helps me out with exactly what I need though. He schedules my appointment around my convenience, and informs me of any service items that require immediate attention. In turn, I'm usually not without my vehicle for more than a day. In addition, the fact that this service department provides loaner vehicles as a standard service feature is an immense convenience. No having to worry about getting a ride from friends or family. In fact, I already have a lead on which car I'm looking to purchase next.

clevalley

Oct 31, 2015

Renard LaSane was an absolute pleasure to work with! His knowledge and attention to detail and patients with me while I waffled between 2 different models was very much appreciated. He came highly recommended by my Service Manager, and with very good reason. I would very much recommend Renard LaSane to anyone who wants an EXCELLENT shopping and purchase experience.To be honest, all of the people at Autohaus that I have worked with over the last year from my Server Manager, Greg Issit, to my Sales Rep, Renard LaSane, to the finance expert, Rick Riccio, were fantastic people to work with. I will be a repeat customer for life!!

Dkordic1981

Oct 31, 2015

I have been buying from Autohaus BMW since 2001 and have always had a great experience. Bob Dedert always goes above and beyond to make sure we are satisfied with his services. He also followed up with me several times to make sure the job was done right. Bob is a great example of what s salesperson should be like. Great people at Autohaus!!!

robdon7

Oct 31, 2015

On 10/09/2015 I noticed on Autohous BMW website a 2014 BMW X1 28i Certified Pre Owned for sale, I have been checking this model out for some time, so I started an on line chat with Joe Bauer regarding this vehicle for approx. amounts for my trade in, we chatted off and on for a few days, then I decided to take a test drive, then I knew that I wanted this car, but I still wanted to negotiate a better deal,Joe told me he would be out of town the following week and that Bret Midgley would take over for him.On 10/21/2015 I met Bret, and we struck a deal that I was happy with.Both of these Gentlemen were very polite and courteous, I would highly recommend these two salesmen if you are looking to buy a BMW.

Sanguine Sister

Oct 31, 2015

Karen was very knowledgeable about BMW's in general and specifically the pre-certified car I was interested in and its history. She was able to immediately enlist the help of service personnel to show me how to work features of the car I was interested in even before my test drive. She and Eric made my purchase and delivery easy and fast, staying late to give me a tutorial on the features and workings of my car and offering a refresher course if I needed one later on. Karen understood that I was going through a lot emotionally as I was headed to surgery and chemo the following week, patiently and compassionately bearing with me. I purchased my new convertible to help my spirits during my recovery. I believe it will. I certainly can recommend Autohaus employees and especially Karen as very good therapy.

Tky

Oct 31, 2015

Everyone at autohaus is very friendly. I visited the dealership after a poor experience elsewhere and I was pleasantly surprised. Brett was friendly, helpful, knowledgeable, and relaxed. I never felt like he was pushing me in any direction, rather that he was interested in helping me find what I wanted. He worked with me from start to finish and I couldn't be happier with my new car!

BMWFAN

Oct 30, 2015

We recently got our third new BMW from Bob Dedert. Bob is the best! He is very knowledgable of their product line and extremely easy to work with. We always recommend Bob to any of our friends considering a BMW. Our experience the last 3 years with Bob and the whole Autohaus team has been fantastic. Service is extremely easy and efficient. We highly recommend Bob and Autohaus!

BMW Racing

Oct 29, 2015

I've been very happy with the service I receive from Dan Wirick. Autohaus best place for BMW service in St. Louis area.Keep it up!

Ppatel26

Oct 29, 2015

Autohaus is the first dealership that I've gone to for service where it doesn't feel like a drag. They have the friendliest service I've ever experienced, and they really try to know you on a personal level. They are quick to get me in for service, and they always offer me a loaner car even if the service is going to be fairly quick. I will continue going to Autohaus for my BMW services for many years to come.

miketurf

Oct 28, 2015

Mike Crader and the rest of the team at Autohaus have always gone above and beyond. I have been doing business with Autohaus for over ten years and have always been pleased with the service and dealership as a whole.

Bmw1234

Oct 27, 2015

Fast and friendly service. Jennifer is hard-working and detail oriented. She made sure every detail of my M-series car was taken care of.

Catandleo1961

Oct 27, 2015

Very competent and helpful! Jennifer gave me all options to consider for the repair of my vehicle from critical to minor, in that order. THANKS, Jennifer!

Docboss

Oct 27, 2015

This dealership's service department rates an A. Dan and Linda are polite, knowledgeable, and accommodating. The technicians fix the problem the first time. The loaners are virtually new. My truck is always fixed, delivered on time, cleaned inside and out.

Professional

Oct 27, 2015

Linda Schaefer and team are the absolute best. Great customer service and excellent follow-up. They listen to the customer in order to share with technicians.

DebraG

Oct 23, 2015

The employees at this dealership are very professional. They are courteous and focused on ensuring a great customer experience. Buying a car can be stressful, but not here. Every employee, in particular the salesman made it a great experience.

achosid

Oct 21, 2015

This is my second BMW from Autohaus, and around the seventh in my family. I wouldn't go anywhere else for a BMW in St. Louis. Dennis made the whole process a breeze.

Manny S.

Oct 8, 2015

This dealer was very easy to work with. I came from out of state to purchase a used car and I had a very good experience. They picked me up at the airport. They were negotiable as well as easy to work with. They made the car buying experience as stress free as possible. My sale representative was Joe Bauer. He was very good and easy to work with as well as the rest of the employees there. They delivered what I was expecting and gave accurate information on a used 2013 BMW X1. I would recommend this dealer as well as go back myself in the future.

720

Oct 7, 2015

Took care of service engine light - done in an hour for less $ than expected. Always a pleasure dealing with Gregg in Service. His service recommendations are most helpful.

LabLover

Oct 7, 2015

I have been coming to Autohaus for over 20 years and find the service department outstanding. My service adviser Chris Clem was courteous and responsive and contacted me each day to give me the progress on my X5 repairs. I will continue to use Autohaus for as long as I own BMWs. I think Victor must be a excellent manager to maintain such a great staff.

Quincy

Oct 5, 2015

Nice people to deal with, Jeremy Frye my sales guy was pleasant to do business with, they delivered on what they promised, gave me a good deal on my trade. John Williams and Eric Fultz were also very helpful.Everybody at the dealership were very welcoming.Thanks!

SLS75

Oct 3, 2015

For the past 4 years, I have had my nearly 10 year old car serviced at Autohaus and can only rave about the care and service received. Last week, I decided to purchase a 2016 BMW X3 35i and could not have had a better experience. Dennis was patient, professional and personable. He made sure I saw all three vehicles I was interested in, and was incredibly knowledgeable about each vehicle and their features. I did not feel rushed, did not feel pressured and ended up with an amazing vehicle. Dennis made sure I understood all of the features offered on my vehicle and that I was comfortable operating all functions before leaving the lot. He sent a follow up email and gave me a call as well. Great person and great experience. I highly recommend working with Dennis for your next purchase!

BMWBuyer

Oct 3, 2015

Drove from Kansas City to St Louis to look at a BMW and drove back in a new BMW. Overall great experience, the car was described well, everything was in the open and no pressure to buy. The purchasing process was quick and the car was nice and clean for my trip home.

Calvinwsmith

Oct 1, 2015

Simply put, Greg Issit is the best. Got me in and out for scheduled maintenance in no time. Always greets me with a smile and treats me like a friend. Thanks Greg!

Bmw2006

Sep 30, 2015

I have been extremely happy with Dan Wirick at Autohaus. He has excellent follow up and communication skills. I feel like he is an adviser that I can truly trust and he is extremely knowledgeable.

jcort

Sep 30, 2015

I custom-ordered my first BMW with Brett back in 2007 and he was extremely helpful all through the process, from inception to delivery and afterwards during the ownership period.Fast-forward to 2015 and he's just the same. I've just ordered my second BMW with Brett and he's put up with all my questions and delays with his typical easy-going and low pressure nature. Brett gives sound advice, while letting you as the buyer make your own decisions.I don't know how long Brett has been with Autohaus in total but it's been at least 8 years, and I recognize many of the same faces now that were there during my previous purchase as well. These long tenures are noticed and appreciated by customers like myself. It allows them to give a more personalized experience and develop relationships with customers.I would (and have) recommend Brett and Autohaus to friends and family who are "in the market" for a BMW.

Navyvet

Sep 30, 2015

Having my car serviced is never my idea of a good time. However, dealing with Mike Crader is always a pleasure. Mike is friendly, knowledgeable and professional.

Stuart S

Sep 30, 2015

This is the third BMW I've leased from Brett. I've appreciated his friendly and enthusiastic attitude (I think he was more excited about seeing my new car than I was), good communication and willingness to go the extra mile for me (he was able to get the expiration date of a Drive for Team USA incentive extended when the delivery date of the car I ordered slipped). I came away with a comparably equipped new 340xi and a lower monthly lease payment!The supporting cast for this purchase (Rick, Chris) and everyone else I've interacted with in the service department over the last several years have been great as well. Highly recommended!

one BMW after another

Sep 29, 2015

Mike gets the appointment time the customer needs; he makes sure a loaner is available, if requested; he explains all suggested repairs; and explains the charges.

Blkbmwil

Sep 29, 2015

My partner and I have been very please with the sales and service at Autohaus. Always a pleasurable and professional experience. Total Five Star Experience. I would never consider going anywhere else.

Flex

Sep 29, 2015

Stopped due to a low tire pressure light. I thought that I just needed air in the tire.Autohaus went out of their way to detect a nail in a tire and I appreciate very much.They also got me out with a new tire installed very quickly.

Glange

Sep 29, 2015

Very pleased with customer service. We use Autohaus for all of our service needs We have bought all of our BMW's from Autohaus in the past.

bt

Sep 28, 2015

Bob Warner in sales and the entire team exemplify professionalism and do everything possible to guarantee the customer's satisfaction. Everyone (Bob, Chris B. Brent in parts, Eric, and Chris C) went the extra mile. We could not have been more pleased. No fooling!

Greg

Sep 28, 2015

I can not rave enough about the level of customer service that I received from Autohaus BMW and Brett! The whole process was as easy as it could be.I drove 500 miles round trip to work with Autohaus and Brett. I will do it again in 36 months!!! thanks for the great partnership.

Johnl

Sep 28, 2015

If you're looking for the best in the business, see Dan Wirick at Autohaus. Dan exceeds my expectations every time I get my BMW serviced. So glad I left the other guys.

KMorgan

Sep 28, 2015

Bob was very knowledgeable and helpful with the selection of my new 2015 BMW lease. He answered all my questions and there was no pressure. I was also worried I'd have to spend a lot of time with this process but it was quick and easy. I would definitely recommend Bob and Autohaus. I'm sure I'll be back in 3 years.

LexusMac

Sep 28, 2015

"Dan Wirick has taken care of my car for years He does a great job. Excellent service as always with this individual. He is was of the most knowledgable and friendly people I have ever dealt with in the service industry!

pawestbrooks-hodge

Sep 28, 2015

My service was stellar as usual! My service advisor kept me apprised of the status of my repairs and ensured my car was returned timely

Stokes133

Sep 27, 2015

I am on my third car and have always had a great experience. Emailed Chris Clem Monday morning and he got back to me right away, set up an appointment for my schedule and got my problem solved. Friendly courteous and good at his job. Thank you Chris.

josebau3

Sep 25, 2015

I recently took my 528i in to have service done as indicated by the service indicators on the car. Mike Crader was very helpful setting the appointment at a convenient time and arranging for a loaner car. I usually ask to have the tires looked at to make sure they are still serviceable. I have also dealt with Greg Issitt in the past who has always been great to deal with. After several times telling me that the tires were OK, yesterday I was told they need replaced. I was glad to hear this so I did not need to worry about a preventable blowout on the road. Both Mike, Greg and quite frankly everyone I have dealt with at Autohaus are knowledgeable, enjoyable and good to deal with. Keep up the good work.

zzzbullseye

Sep 24, 2015

Greg Issitt sets the standard as a service advisor. Knowledgeable, friendly, honest and a pleasure to deal with in every way. Greg has been my go-to guy at Autohaus for 6 years. He represents himself and his employer with the utmost class and professionalism.

WentzvilleDan

Sep 23, 2015

Joe was very relaxed and easy to deal with both over the phone and in person. I never felt like there was any pressure to make a decision or to rush.On the day of the purchase everything was right and ready to roll (pun intended)!I will return for my next BMW purchase!

carguy jones123

Sep 23, 2015

Please! keep the good BMW Genius there he is valuable assess having trouble with my car 2014 428ixGps was working .He fix the problems Sept 23 2015

carolynstl

Sep 21, 2015

Love Autohaus BMW. I did my research, determined what I was willing to pay, contacted my sales rep, he agreed, we ordered the car, and the car was delivered in a timely manner and equipped as ordered. Hands down, the most stress free and pleasant car purchase transaction ever. Since then, service has been accommodating, cordial, friendly and easy to work with. I have been working with Jennifer for my last few visits and she has been quick and responsive. The car service personnel who great me when I arrive are also friendly and helpful.

timao

Sep 18, 2015

The BMW Autohaus has the largest BMW selection in St Louis area! Jeremy was very knowledge and helpful in the process to purchasing my BMW

Brenda

Sep 17, 2015

My car starting running hot, and I had to park it immediately. In addition, I was leaving twon in a couple of days. I called Chris Clem and informed him my situation, which included having my car towed to the service center. He determined the probable casue of the overheating coupled with an estimated cost, just in case. I left town requesting a friend handle the towing etc. I learned upon my return that Chris had been ill, nonetheless, had place the necessary information need on my repairs and the it went on without a hitch. In addition, it was completed the same day. Upon my return the following week, my car was in the garage and running well. To me this is the mark of a great/awesome service representative, and I applaud Autohaus and Chris Clem for going that extra step and grateful that he is MY service representative.

Werner82

Sep 13, 2015

This dealership has a large selection. Test driving was easy. Financing was a painless process and Jeremy was very helpful with the process. Overall the dealership operates very well.

Lovemy5, Ginny

Sep 3, 2015

I was having a few problems understanding some of the gadgets in my 5 series. Chris Buie was so nice and spent at least an hour with me until I understood how to operate everything I was having problems with. He, and everyone at Autohaus, have been so nice and helpful.

Michelle567

Sep 3, 2015

Chris was very knowledgable. He was able to answer all my questions regarding my X5 M. He was courteous and took his time to explain the many features in my new car. Thanks again!

Manutd

Sep 2, 2015

It was an easy and professional process.I will defiantly be a customer for life, and have told my friends and family about my wonderful experience!

vra13

Sep 2, 2015

Thank you Joe for helping us to find the best car X4 BMW at Autohaus.We are very much impressed by his friendly nature and promptness,we did like the ambience and very cooperating staff,thank you for giving us great deal for trade in and the new BMW,we are so much impressed.We also want to thank your manager Joe emerson for giving us the deal and also Eric fultz who made the paperwork so easy and simple.We really liked the car very much and love to buy more from you guys in future.You guys really made our purchase simple and easy.

OO7&OO8

Aug 31, 2015

Thank you to Karen Lowery who helped us purchase an X5 BMW from Autohaus BMW. We never saw the car in person, only on-line. Karen answered our questions, and the questions she did not know immediately she found the answers and called back promptly. We had been looking for a car like we bought for a few months, and with Karen's help, we got what we wanted. Thank you also to Eric Fultz who made all the paper work painless. Eric's easy to follow instructions, made it easy to sign the documents in the package of paperwork we received. Also, thank you to Karen and Eric for arranging delivery of our car to our area. Our BMW X5 arrived in great condition - we love the car.

Ted H.

Aug 31, 2015

From my initial contact via email with our salesman, Joe Bauer, through the entire trade in/buying process, we were thoroughly impressed with our experience with Autohaus. After some initial trepidation, we decided to finally buy a new car and after visiting numerous dealerships, landed on Autohaus BMW. While I had dreaded the process, I realized my worries were unfounded once we got to know Joe. He walked us through the process and negotiated a very fair deal. I would definitely recommend them to anyone looking for a vehicle. The walk through of the vehicles features with my wife and I by resident "BMW genius" Chris Buie was a nice touch as well. Very informative.

Ajd

Aug 31, 2015

Thank you to Autohaus BMW and Bob Dedert. I got the car I have always wanted and at an affordable payment. Please don't hesitate to go see Bob Dedert and Autohaus BMW if you are looking for a new car.

JJones84

Aug 31, 2015

From my initial contact via online chat with Brett Midgley, through the entire trade in/buying process, I was thoroughly impressed with my experience with Autohaus and Brett. As someone who does not enjoy the process of buying a car I found Brett to be informative, professional, fair and balanced and genuine. His approach allowed for a smooth car buying experienced centered around my needs as a car buyer and not once did I feel Brett had a hidden agenda or an ulterior motive. As someone who rarely, if ever, completes an online review, in this case I felt compelled to do so as my overall experience was top notch and I would recommend Brett and Autohaus to anyone looking for a new or used vehicle.

Brannon Plummer

Aug 30, 2015

Once again Autohaus has surpassed my expectations with pronominal service. Chris Clem and Mike Crader went above and beyond to ensure that my issue was resolved as quickly and painlessly as possible. I would expect nothing less from the best BMW service department in the St Louis metro area. There is a reason that I have been coming to Autohaus for over 20 years and folks like these guys are the reason. Always easy, always a pleasure, always first class and never an issue.

KJCJsing

Aug 28, 2015

From the salesman (Joe) to the financial adviser (Rick) we were very impressed! Care, service, suggestions, advice were top notch. We are retired and they were careful to make sure we were able to afford our dream car and stay within our budget. We were given more for our trade than we anticipated, which was a lovely surprise!

Vincent

Aug 28, 2015

This is my second Certificated Pre-own BMW X5 in nine years I bought from Autohaus (Maplewood). I am very pleased with the product and service in both times. I found my Vehicle Client Advisor, Bob Dedert, very helpful, and knowledge, done a great job to close the deal. Brilliant atmosphere in the show room and no-pressure sales style, I would recommend this dealership, highly.Vincent

X3 XDR28D Gal

Aug 24, 2015

Well, who do I have to thank for the incredible, authentic, knowledgeable and exceptional customer service experience? None other than, Dennis Schaffner, Client Advisor Extraordinaire! Dennis was personable, knowledgeable, informative, and more importantly, listened and simply made an experience that tends to be stressful, not at all!!! Much kudos also goes to the lady at the front desk, Joe Emerson, New Car Sales Manager who we met while waiting in the lobby and Rick Riccio, Business Manager. I highly recommend this team.

battles

Aug 24, 2015

Jeremy did a great job explaining the options available and was very pateient when I asked fo him to rattle off the differences in options multiple times. He suggested a great car that would meet my needs and we got the transaction completed quickly.

Linda

Aug 24, 2015

Chris Clem has always gone above and beyond to provide excellent service. He stays in touch with me during the whole process and I have noticed the loaner car is always set on the radio station and temperature as I had it set on my carAutohaus is very fortunate to have him on their staff

Einekleiebmw

Aug 23, 2015

Chia was very helpful in assisting me with information about my new car and mounting my front license plate. He was very professional and friendly, but knowledgeable above all. He helped clarify some of the information about my vehicle and made the experience of purchasing it much smoother. I'm glad he was assigned to me and I would recommend him to everyone!

glenstl505

Aug 23, 2015

Jeremy made my car buying experience a great one. He took the time to help me find the perfect car, and made the whole experience very comfortable.

ray711

Aug 23, 2015

Chris Buie played a critical role in my excellent experience with purchasing a new BMW 320i front Autohaus BMW. Chris followed up with me a few days after my purchase and had me come in to the dealership to discuss any issues I was having with becoming familiar with my new car. We went out to the car and Chris spent at least half an hour helping me understand the iDrive and other amenities. Chris also installed my new plates and BMW frames for the car.He is very knowledgeable, courteous and a great person to work with.

Dream Machine, joyce10

Aug 20, 2015

While driving to work the low tire pressure light came on. After filling the tire with air I drove in to Autohaus. They removed a nail from my tire, patched the tire and in 90 minutes I was driving on to work in a clean car.

720

Aug 19, 2015

Gregg has been my service advisor for years......always prompt, courteous and professional. I have 3 BMW's in the family and a Porsche. I wish Autohaus BMW would service my Porsche.

Avioli

Aug 19, 2015

Greg Issit has been my advisor for many years. I recently had my 335d in for maintenance and he quickly diagnosed issue and work was covered by my extended service warranty. Always feel I get a fair shake. Michael Avioli

Driving Happy

Aug 19, 2015

I walked into Autohaus BMW on Friday afternoon and met Bob. He listened to what I wanted in a car, made some recommendations and took me on my BMW maiden voyage. He made the whole "car experience" enjoyable. I never felt pressured or out of my league. Bob patiently answered all of my questions with an easy manner. I now drive an X1 and couldn't be happier. Bob Warner's middle initial must be M.

GDS

Aug 19, 2015

Took my car in for annual maintenance. They found an additional problem, fixed it. Had a loaner car so everything was very convenient and I'm very happy with the results

Bob Fulstone

Aug 18, 2015

Dennis Schaffner is professinal at his craft. It has been years since we have considered a BMW. Dennis was welcoming and knowledgable about his product. He was especailly helpful during the test drive.We went to other dealerships after meeting with Dennis. We reflected on his product knowledge as we visited other dealerships. We called Dennis just before closing on Saturday to say we wanted the car he showed us. There was no hurry, but he took our credit card down payment and stayed long after closing. He had our car ready on Monday afternoon and met us at the scheduled time. He was VERY patient with the car orientatin. He has followed up on small detail items and returns calls promptly, even after the sale.

Maddycat

Aug 17, 2015

Service from John Williams, Karen Lowery and Greg Issitt are the reason I have just purchased my third BMW x5. Unfortunately I had repeated issues with the second one, purchased in 2009. Greg was the service person who oversaw multiple visits for repairs. He was always courteous, helpful and efficient. When I decided to replace that car, I was going to look outside BMW. After meeting with John Williams and Karen Lowery, I have just purchased my second diesel BMW X5 solely because of their consideration and attitude. John and Karen were determined to stand behind BMW and Autohaus and worked with me to restore my confidence in BMW. Rick Riccio was clear and helpful in explaining warranty and financing options. I look forward to working with the Autohaus team going forward.

Bimmer131

Aug 10, 2015

This is a very professional dealership and service center. Appointments are always on time and efficient. I called with a few questions and spoke with Linda and she made me feel like everything would be taken care of and was pleasant and informative. Jennifer is a great Advisor...I recommend her! She kept me in the loop with work to be done and explained everything clearly. I never felt like she was pushy or anything like that. She clearly wants you to be satisfied with everything and knows her trade. Nice work, very satisfied with my last service. Car was washed very well and the loaner vehicle was exceptional. I always appreciate that.

bmw2015

Aug 5, 2015

I have dealt with Brett Midgley since my first BMW 3 series sedan in 2008, then on to a 2011, and now my 2015. Every experience has been a painless endeavor. My friendship with Brett has also grown with each car lease and/or purchase, to the point where he has even reached out to me, as in vehicles coming into the dealership (could of had the first 4 series coupe in STL) or potential service vehicles soon to be on the market. Professional and courteous always, I am sure this will not be the last new BMW I drive.

apmorley11

Aug 3, 2015

Very quick turnaround time. Completed maintenance work in just a few hours. Also fixed a small dent for a very fair price in that time. Very high quality dent repair. Provided me with a very nice to loaner during that time so I could go on with my day. Great experience.

maddi3598

Aug 3, 2015

Renard LaSane was great to work with. He found a car that fit my life style and made the experience hassle- free. I'm so grateful to have stopped by and meet Mr. LaSane. You will not regret purchasing a car with him.

DK

Aug 2, 2015

It was wonderful working with Jeremy. He made the experience hassle-free and far exceeded our expectations! The service department did an outstanding job! Our customer service experience from start to finish was extremely pleasant!

Tom in Webster Groves

Aug 2, 2015

Dennis Schaffner is very knowledgeable and a pleasure to work with. He is clearly an experienced salesman based on his understanding of our (probably typical) concerns about an important family purchase. But he used his knowledge to allow us to make our decision rather than to pressure us as many less professional sales people do. I would and have recommended him highly to other car shoppers.

bmwchic29

Jul 31, 2015

Brett Midgley and Joe Bauer were fantastic to work with. It was my first lease and first BMW and the process couldn't have went smoother! I recommend Autohaus BMW to everyone and will definitely be back!

Cad10

Jul 31, 2015

Thanks to Bret I had one of the most simple & painless trade in experiences to date. He helped me to make a sound financial decision & clearly had my best interest at heart. Love my new car & thanks to Bret I will be a new Autohaus client for many more cars to come.

dls

Jul 31, 2015

I purchased a new vehicle. Price was right. Very good, knowledgeable and friendly salesman. aaa bbb ccc ddd eee fff ggg hhh iii jjj kkk lll

Cardinaldarius

Jul 30, 2015

My car had been running rough for a while and I brought it in not knowing what I was in for. Jennifer was incredibly knowledgeable and knew exactly what I was talking about when I brought it in. So immediately I knew my car was in good hands. (I can't explain how nerve racking it is when it feels like someone is just guessing at what the problem could be.) However, all those nerves went out the window when she explained what was probably going on with my car. She kept me in the loop while they worked on my vehicle and she even priced out some additional options that I could have taken care of later. The next time I need something done with my car I'll be back because Jennifer removed all the headaches typically associated with car repairs.

Erica Richards

Jul 29, 2015

This is my fourth visit to Autohaus BMW and I have had the pleasure of working with Brett Midgley as my salesperson on all of my purchases there. He is the absolute best at what he does- He is prompt, very personable, knowledgable in all aspects of buying and selling cars and has always given me the best deal on my purchases. I have referred all of my friends, co-workers and family to him over the years and all have been just as pleased with him as I am. Thank you for all that you do Brett ??

Juice777

Jul 29, 2015

Autohouse turly is the best in the business. Dan never wavers the ability to provide first class service. The dealership prides its service department on professionalism and customer satisfaction. I always trust dan's advice and recommendations.

steven2390

Jul 29, 2015

Let me start by saying that this dealer isn't the closest BMW dealer to where I live. But I chose to go here anyways coz the word of mouth is really good.It all started when I wanted to lease a 328xi. I had no appointment and barged into the showroom and met Mr. Ranard Lasane and he was kind enough to assist me. We together built a car right from scratch with all the features i liked and excluding the features I don't need. Then he had the exact same same car in his inventory. SERIOUSLY, THEY DO HAVE A HUGE INVENTORY. When I decided to go for the 328xi, the BMW(not the dealer but the BMW head office) denied to lease me the vehicle. The reason for that is that my credit score is just 2.5 years old and also I couldn't show any proof of permanent residence as I was on a work visa.Then, I decided to finance a car, and thought if I'm buying a car I should go for a certified preowned. I went through their inventory and they had many certified cars. This time I went for 528xi and after seeing the car and its price I was happy that I got denied for the 3 series. The 5 series was fully loaded and just 20k miles. They quoted a price on the internet and I didn't even negotiate coz I had a feeling that the price was reasonable.I got financed and yayyyyy, I do own a BMW now. :)Mr. Lasane, patiently went through all the features in the car. It was after hours and the showroom was closed by the time he was done. But he made sure he explained every feature in it. That was really nice from his part.Apart from Mr. Lasane, I've had the pleasure of talking to Mr. Rick who's the finance guy. He helped a lot when I was going through those hassles with financing.If your'e in and around St. Louis I would definitely recommend you to go to Autohaus as my friend did to me. Apart from getting a good car for a nice deal, you will also get a nice feeling driving out the new car from here.

eslustgarten

Jul 27, 2015

Whenever I go to Autohaus to service my BMW X3,I find the dealer and service personnel absolutely terrific in meeting my needs. They re always prepared for me and provide me with outstanding service.

juslj

Jul 27, 2015

Dennis, Schaefer is the absolute best, 5 star salesmsan. He really has been a blessing for me. He goes beyond a saleman to a friend and treat me like family. The autohas swich has been more than awesome!! Thanks for being there and I highly recommend anyone to stop by and buy a car from Dennis! God bless you! Linda my service rep is always awesome!!

Lrhutasel

Jul 27, 2015

Greg is always helpful and pleasant to work with. He is the main reason I always return! Keep up the excellent work and service guys

dtcx1

Jul 25, 2015

I came in on a whim and Dennis guided me to the perfect car with no pressure. Four years ago I met and bought my first BMW though Autohaus and Dennis. He has been there for questions and guidance ever since. Based on that relationship, I felt comfortable with his recommendations and he sought out the perfect new car with me. He goes through the details of operation and follows up. No pressure, no hype. I look forward to continuing that relationship with Dennis and Autohaus.

cj123

Jul 24, 2015

Chris Buie explained the technical operations of the car very well!! He went over every thing that we asked and explained so we could understand completely.

Imperial Blue 328xi- Bob Dedert is the man!!

Jul 24, 2015

On my wife's insistence we went to a BMW dealership, I knew we could not afford a BMW in this new town, different priorities after move. Autohaus was the closest. We went after 5pm on a weekday. Ran into Bob Dedert by chance, thank you God, we test drove a few cars, Bob understood immediately what we needed he found us the right car at the right price and I can't thank him enough. He gave us a luxury car buying experience, no pressure, he received my call on a weekend too. He has a customer for life. Family man, he will understand your requirements asap and that is important to me. Thanks Bob, appreciate and love the imperial blue 328xi.

BMWGirl

Jul 23, 2015

I recently worked with Linda Schaefer to replace an outer CV boot and washer fluid pump. She is always very knowledgeable, professional and makes sure I have a clear understanding before any work is performed. I have worked with Linda countless times and would highly recommend!

kallyf

Jul 23, 2015

Thank you for the easy process of scheduling and receiving quick and thorough service for my X3. As always excellence service from Dan and Bob.

Logaglio

Jul 22, 2015

The whole staff has made me feel like family. From day one, before I made a purchase until now I have always felt they have had my best interest in mind. Best staff around, awesome experience. Definitely a long time repeat customer.

Alexbmw

Jul 21, 2015

I've dealt with Chris Clem every time I've taken my car to be serviced. He helps make the experience of getting my vehicle serviced painless, and is one of the contributing factors to why I keep coming back to Autohaus. The customer support is great, Autohaus has been able to accommodate my every need. The work done is top notch and I wouldn't take my vehicle anywhere else.

BMWFAN

Jul 21, 2015

We had multiple issues that needed attention, a blown tire, windshield replacement, cosmetic rim touch ups and engine factory recall work. Chris Clem was great to work with! He is very pleasant and professional, he provided a clear timeline and called with daily updates. He also coordinated all of the work between the service and body shops so it was completely seemless for us. This is the second time we worked with Chris and has been fantastic both times!

seeg05

Jul 21, 2015

We are fortunate to work with Chris Clem when we visit the dealership. He always treats us with respect and ensures we understand the work that will be performed. During my most recent visit he explained the problem and worked with Victor Richards to resolve.

lwhite

Jul 20, 2015

My car broke down and was towed to this dealership. It was time to trade the car in and Bob made buying a new car a very easy experience. Jennifer Burke from the service department was also very helpful.. I received overall excellent service.

M3Pilot

Jul 20, 2015

I'm not easily impressed, but Autohaus BMW has consistently delivered a top shelf experience for me. Today was no exception. Their facilities, people and expertise are second to none.

SAHARRIS

Jul 15, 2015

The team at Autohaus took great care of me and my 2015 Z4. From entering the shop, understanding service needs, to delivering a sparkling car to drive home in, I am a very pleased with the service and environment. Mike Crader took the time to keep me apprised of timing and progress and was an absolute delight to work with. Autohaus has won my business.

2015 435xi

Jul 14, 2015

I normally dread purchasing a car. However, Joe Bauer and everyone my husband and I dealt with at Autohaus BMW made our recent purchase of a new 435xi a pleasant experience.Joe Bauer made the purchase fun and easy.Eric Fultz took care of all the details of financing our car.Chris Booe answered all my technology questions and more.Greg Issitt patched a flat tire within hours of contacting him.Joe Emerson made sure his team took exceptional care in meeting all of our needs from the beginning to the end!I will never want to purchase a car from any other dealership after receiving the best service possible!!!

Tlackeymd

Jul 11, 2015

My third BMW from Autohaus BMW. The service was truly exceptional. They really make the buying experience a pleasure. They even handel the tax title and plates. Jeremy was the exact mix of car enthusiast and professional. This was a very enjoyable buying experience.

2015X3

Jul 9, 2015

Within a week of taking possession of my new BMW I found a blemish in the paint. After showing it to Victor Richards, he took pictures and contacted BMW for repair authorization. After receiving authorization, Victor arranged to have the blemish repaired when I brought the car in for its next service. I brought the car in for an oil service. Mike Crader arranged the oil service and paint repair in a timely and hospitable manner. He kept me informed during the process. A brand new loaner with less than 900 miles was supplied to me. My BMW was returned with the paint repaired and the oil service completed not only in a timely manner, but it was as clean and spotless as it was when first received it.

aschwebbie

Jul 1, 2015

From the minute I met Joe, I knew he was going to be a great person to work with. He was knowledgeable, kind and able to answer all of my questions. He followed up on commitments he made. You would be lucky to work with him on a purchase of a vehicle.

Jules4

Jun 30, 2015

We had been searching for a new X1 and found one on the Autohaus inventory that met most of our criteria (wanted black sapphire, got metallic grey). My husband communicated briefly online and Joe promptly called. The whole process was quick and easy. The best part was that we felt like we got a reasonable value on our trade in and a fair price on the new vehicle. I came in from out of town, took care of all the paperwork and was out of the lot in 2 hours, no surprises. The follow up service has also been excellent and we look forward to buying from Autohaus again.

Viajero

Jun 29, 2015

I have bought around 15 vehicles from dealers in four different states and this was the best experience I have had with any dealership. Brett is the best salesman hands down I have ever worked with. His amazing patience and customer service were greatly appreciated. So much so that we are working really hard to get back in this week to hopefully buy another car! As long as I am buying a BMW I will be buying it from Brett!

laura m

Jun 28, 2015

This my second experience buying a car from Dennis at Autohaus. Service, finance, and sales all exemplify the professionalism and positive experience everyone will appreciate.

Chris A.

Jun 24, 2015

Customer satisfaction at its best. From the first phone to the end of service. Courtesy calls and given a car to use while car was in service. I was constantly updated on the service of my car (daily). Ms. Jennifer contacted warranty companies, gave me suggestions on what to do with options to make my decisions and life easy. By the time the car was ready it was in great shape not to mention the courtesy interior and exterior cleaning and I had my new license plates put on the car for free.

tomsmith63304

Jun 22, 2015

I did most of my shopping over thee internet. I spoke with Joe Bauer at Autohaus BMW over the phone. We spoke about the car I was interested in, and came to an agreement over the phone. It was just that easy. I came into the dealership the next day and was out the door in under an hour. The car was all cleaned up and ready to go when I arrived. The dealership was clean and inviting. Everyone we met were very nice. I normally hate having to buy a car, but Joe made it easy.....Bravo Autohaus BMW !!!

AubreyJanet

Jun 21, 2015

My wife and I arrived at the Autohaus dealership at 8:15am on June 14th before the sales dept was even open. We were greeted very quickly by the used car manager, John Williams. He was very informative and helpful. Bob Dedert assisted throughout the process and ultimately delivered a near new 5 series BMW to us late that Friday afternoon. He could not have been more agreeable and helpful in seeing that we were cared for. I've bought many cars and I don't ever remember receiving the same level of care and professionalism that we experienced this week at Autohaus. My hats off to the organization. Even though we live in Roanoke Va, I foresee buying again from Autohaus. This is entirely due to the staff.The cars are great but as a former retail business owner, I know the customer can always find what he is looking for elsewhere and it's the staff that can make it special, so you look forward to returning. As was our experience this week.Aubrey Lester

Johnl

Jun 17, 2015

I started dealing with Dan Wirick years ago when he worked for Lexus. I was so impressed with his level of expertise that I purchased a BMW that he services at Autohaus BMW. His attention to detail is second to none. I recommend anyone with a BMW go to Dan at Autohaus for service, the service facility is clean as well.

SnikaJ

Jun 15, 2015

I was in and out in no time! Friendly staff and overall it was a great experience!They even waited after hours for me because I was coming in from out of town.

glayton

Jun 14, 2015

Jeremy Frye did a outstanding job helping me meet my needs to purchase a BMW that I feel comfortable in! He was great to work with and made sure I understood everything when making my decision.

KatiePetrache

Jun 12, 2015

Bob Warner was a pleasure to work with, I came to test drive a certain car and he immediately helped me and was knowledgeable about all aspects of the car- my husband came in the next few days and Bob and the finance department were helpful and timely, we leased the 2015 BMW and couldn't be happier.

Megan

Jun 11, 2015

Bob made the lease of our new 2015 BMW so easy and stress free. He was so nice to work with. Very friendly and helpful! His knowledge about the vehicle was exceptional. I would recommend Bob and Autohaus to anyone looking to purchase one of these amazing vehicles.

LT

Jun 9, 2015

Chris Clem and the service team at Autohaus were amazing. I brought my car in to fix the a/c blower fan. They could not readily identify the problem, but continued to hunt for it and eventually discovered the root cause. The part was ordered and replaced the next day. Chris was wonderful to work with! I would definitely recommend Autohaus BMW to anyone looking for exceptional service.

TinCup

Jun 8, 2015

Strong Customer Service Experience.Easy to deal with and simple purchase process.Jeremy and Eric did a nice job from sales to all the paperwork.

Chris - LOVE THE ULTIMATE DRIVING MACHINE

Jun 7, 2015

Brett and Autohaus made this my best car buying experience ever. They respected my time and ensured that the entire process was seamless. I CAME ALL THE WAY FROM CHICAGO - that's how good and efficient they were. Highly recommend.

jose

Jun 5, 2015

Mike was Great. He recommended all factory services needed for my car. Understood my AC problem which was fixed perfectly. I highly recommend Autohaus service department. Very knowledgeable and efficient.

DarrellQ

Jun 4, 2015

Chris Clem, Service Advisor, provided excellent customer service and kept me fully informed every step of the way. While professional customer service is always expected at a BMW dealership, Chris went beyond the norm to make sure the overall process went smoothly.

LONGBALL

Jun 4, 2015

My 2009 335d had a serious problem caused by soot clogging the intake manifold of my engine .This problem I believe is caused by the inferior diesel fuel sold in the US and the repair was not covered with my BMW EXTENDED WARRANTY . Mike Crader and his service manager both went to bat for me and interceded with BMW to have the cleaning of the ports performed at no expense to me . I can't thank Mike and the management team enough for their help ! I have also had similar experiences in the past dealing with another service advisor, Greg Issitt .

vickij129

Jun 4, 2015

The Autohaus staff is very professional and the service is always timely and thorough (very fast). I'm happy with my BMW and will be back to lease #5 in 2016.

jtb612

Jun 2, 2015

I've always trusted Autohaus BMW, specifically Greg Issitt, with the maintenance of our BMWs. Our household is on our third BMW and we continue to come to Autohaus because of the trust Greg has established when advising us on what needs to be done with our cars. Autohaus always treats us with the best service experience and communicates quickly and effectively to explain any issues or problems that come up during auto service. I would (and have) recommended Autohaus to friends and co-workers due to the top level of service they provide.

margaret 5454

Jun 1, 2015

Just leased a 328 ix and the experience was very good. I was given the opportunity to test drive cars and actually see if they would fit in our garage with my husband's X5. The salesman and management team made the whole process very easy and I felt confident that I had made a good lease.

moss7

Jun 1, 2015

We would not buy a BMW anywhere else! This is the third car we have purchased at Autohaus and we have worked with Bob Dedert every time. It really doesn't get any better than this and the whole buying experience is a very pleasant way to part with a large sum of money...from the initial reception to the final paperwork. There are dealers who also handle German cars in this town and they could all take a lesson from Autohaus.

BMWGIRL1979

May 31, 2015

My husband and I have had outstanding service at Autohaus BMW, largely in part due to Dan Wirick our Service Manager. He always goes out of his way to help us and work with our schedules. He is fair and honest, They have really nice loaner cars too. Keep up the good work.

Daniels528xi

May 31, 2015

I recently had a low tire light on late one afternoon. I stopped by Autohaus ( not my regular servicing dealer) and met a nice young man named Dan Wyrick. He got me in right away and found that I needed a new tire( screw in it). I was in and out in 1 hr. Great service.

millerinstl

May 31, 2015

I just completed my second lease with Brett at Autohaus. Once again, I was shocked with the ease Brett made the process and one of the main reasons I wanted to come back (Ok, the car had a little bit to do with it, too). Brett works with a great team and represents them well.

Adamlender

May 30, 2015

I purchased a car from Heremy Frye from out of state. He was always fast to respond and very honest! He made me feel confident in the dealership as a whole, and everything was smooth as silk. Got my car in one piece, and I'm in love with it. Couldn't have done it without him. Thanks, Jeremy!

Happy Camper

May 29, 2015

Bob was a great salesman. He made the car-buying experience pain free. Bob was very responsive to my needs and helped me pick out a great car. Look forward to working with him in the future.

jeb512

May 29, 2015

Contacted via web. Told the posted price on the selected vehicle was the "bottom" but I could make an offer. I made an offer within FIVE percent of asking price and also my trade in value--- told flatly: "good luck with my search" somewhere else. And thats exactly what I did, bought essentially same vehicle somewhere else at a better price that wanted the business.

alrichbert

May 28, 2015

Love the amenities and outstanding treatment by everyone at Autohaus!! Simply the best. I originally went to the closest BMW dealership, Suntrup West County, and the experience was awful. The service manager at Suntrup was grouchy and the people there were so fake and didn't really care about their customers. The total opposite experience was at Autohaus and I've been going out of my way to receive such top notch service that is so worth the extra drive and time.

jmlbmw

May 28, 2015

Renard helped me through the sales process and was with me every step of the way.The whole team was great to work with from sales through finance, delivery & service.

Matthew

May 28, 2015

I came in for a routine emissions test. I was In and out in 45 min with car washed looking good. Chris is on it every time.

Bly

May 27, 2015

My experience has always been excellent at Autohaus. Linda Schaefer always greets me with a smile and has the best understanding on how to determine my cars problem. She is a valuable asset to Autohaus and is the reason I keep coming back!

kasuffern2

May 27, 2015

This dealer provides top notch professional service in everything from sales to service to body work. The staff is knowledgable and friendly. The facilities, both for customers and service, are first rate. Appointment times are accurate and loaner cars are provided for longer term repairs. Can't think of anything that is missing.

Walter Morris

May 27, 2015

Dennis Schaffner, Joe Emerson and Rick Riccio are true professionals. Their dedication to excellence and commitment to customer satisfaction are very evident. It was truly my pleasure to lease from Autohaus BMW. I look forward to working with this extraordinary team again!

jackjunior

May 25, 2015

Joe Bauer proved to be an exceptional partner in this purchase experience. He remained patient, interested, serious and never failed to provide good information when requested through several weeks it took me to make a decision. He made making a purchase from several states away a smooth and confident decision for me. Finally arriving at the showroom I was met in the parking lot by John, Manager and finally introduced to Joe and later Eric in Finance. Buying a car unseen could have been a difficult and anxious process. This was not. Joe's easygoing and confident manner made it an experience of trust and confidence and one joyful ride home to Minnesota!Eric Fultz was exceptional in handling the details complicated by out-of-state financing and tax/license which I brought in. It was all handled with ease and even gave a much appreciated dinner suggestion for my overnight stay in St. Louis.This is the third car I have purchased using the internet as a primary shopping tool. A number of dealerships (none BMW, btw) won't even respond to internet requests for information or return email inquiries. Joe handled my internet/email questions about this car with cool confidence and thoroughness which really gave me the confidence to pursue this vehicle from several states away. We were quite far in the process before I actually talked to Joe on the phone. I felt he understood what I was looking for in a vehicle and always communicated with candor, honesty and integrity all along the way. After my test drive John Williams (Manager) asked my reaction to seeing and driving the vehicle and I had to respond honestly that it was much better than I expected. I had good honest expectations of what to expect and the Autohaus team managed to blow those away!!

Catherine C

May 24, 2015

I really enjoy having my car serviced at Autohaus. Everyone there is versed in service, making the customer feel appreciated and valued! Mike Crader in their service department is ALWAYS a delight! He's straight up, just a good person and has an awesome sense of humor. I've had the pleasure of working with Mike at Autohhaus since 1995. He's the reason I'm a loyal Autohaus customer. Thank you, Mike!!!

AMGPPS.COM

May 22, 2015

I had searched for several weeks in a 500 mile radius for a CPO 750 BMW. After talking with countless dealerships, I talked with Brett Midgley in the internet sales department at Autohaus BMW. He was very professional and I immediately felt he was a knowledgeable and honest person. He had a car in inventory that I wanted to see and drive. The day I could make the 375 mile trip to St. Louis, Brett was out of the office so he handed me to Joe Bauer, his partner in internet sales. I drove to St. Louis, walked into the dealership and met Joe. Joe was very accommodating, knowledgeable and professional. The car was what I wanted and Joe did an EXCELLENT job helping me with my purchase. Eric Fultz, their Business Manager, was also knowledgeable and great to deal with. I was very impressed at the quality of the dealership and their excellent staff. Joe Bauer is a huge asset to Autohaus and I would recommend this dealership and staff to anyone.

rehabdoc

May 22, 2015

THis is the second experience with Dennis Schaffner at Autohaus and will not be my last. Dennis listened to the needs of the vehicle i needed, and worked with me within my price range. he took extensive time to go over my options and my car in detail to make sure I was comfortable and f/u phone calls. I will go to him for all my car needs!

Brenda

May 20, 2015

After I purchased my BMW, I decided to conduct research to locate the best service site in the St. Louis area; and discovered Autohaus BMW was the one. As a result, my experience with Autohaus BMW Service Department has been great. Nonetheless, I attribute much to the outstanding service I received from an awesome service advisor, Chris Clem. Chris is exceptional and very knowledgeable. He is extremely helpful and professional in providing me with the best possible solutions and advice. He is very courteous, as has been my experience with everyone I encounter at the Autohaus site. However, for me personally, Chris goes that extra mile and it is most appreciated. To give an examply of how I feel about Chris, I needed to schedule a service call as soon as possible; I was informed Chris would be out for a few days and Idecided to wait until his return. Why...because I feel comfortable and trust Chris to handle my concerns and needs. A very important quality to me. So, hats off to Autohaus BMW...Chris Clem is the best.

MCurran

May 20, 2015

I cannot recommend Linda Schaefer more highly. For the past several years, my family has used her as our service advisor for our BMWs. We have always been happy with the way Linda welcomes us and makes sure we have a positive experience at Autohaus. Linda is a pleasure to work with--very friendly, kind, super helpful, and very knowledge. She's much more knowledgeable and honest than service providers we had in the past. I can't say enough good things about Linda!

GrubGo

May 18, 2015

As a lifelong BMW owner, I've interacted with all of the lots in Saint Louis, but had never made a purchase from Autohaus. It was time to get an additional one to replace my fiances car, who is a lifelong Honda loyalist that just happened to prefer my X5, and the search began.We snuck around on the lot after-hours to get a no-hard-approach look at the cars available for sale. Little did we know that was not necessary; as from the moment we first interacted with Bob, he gave us a respectful distance, but was always available to answer questions or pull up the next test drive. We really appreciated that there was no back and forth, that he was ready to answer all questions about the vehicle, the pricing, and any other terms the moment we returned from our test drive. Often he predicted our questions, and provided a logical, thoughtful, legitimate answer before we even asked.We were there, in total, for less than an hour. From test drives to delivery. We did take two days to "think" as we have hectic work schedules, but Bob made himself very available during and outside of business hours. When visiting other lots, I had been giving the salespeople my card to have their frequent, obnoxious calls - and underling salespeople calls - filtered through my staff. I don't care for the game, and my fiance is not a frequent car buyer - nor someone that likes a bevy of unwelcome, frequent calls. We didn't face call-innundation with Bob. One call to confirm a time we had originally planned to take delivery, and another call to confirm the one we could actually make.Very pleased with the entire situation.

SOSClark

May 13, 2015

Over the past 9 years we have had experiences with several dealerships in the West County and St. Louis area. By far the best dealership for BMW sales and service is Autohaus. We travel quite a distance to have our service done at Autohaus, but it's worth it. Chris Clem, my service advisor, is always very helpful and courteous and gets me in and out quickly. He provides a car when I need it and keeps me posted and updated on my service and any pricing changes. The rest of the staff is equally kind and polite and very pleasant, always. From the young men that greet me when I arrive and bring me my cleaned car when I return to the office manager that checks me out, I couldn't be more pleased with my experience every time I visit the dealership. Purchasing a vehicle is equally as enjoyable.

BeYoungs

May 6, 2015

I had a great experience working with Jim Ryzinski at Authaus BMW. Jim listened to my questions and answered them honestly. He made the car buying experience enjoyable to say the least. I would recommend Autohaus to anyone looking for a fair price on quality vehicle. I look forward to working with Jim and Autohaus for years to come!

Catandleo1961

May 5, 2015

Jennifer is a friendly and knowledgeable Service Advisor. It was a pleasure to work with her regarding my repairs. She notified me during the entire process as to my various options and recommendations.

calvin1

May 2, 2015

I always get great service at AUTOHAUS, which is why I've been getting my cars service there, and only there, since 2003. At my most recent visit, Greg got me an appointment on very short notice. Then Mike met me and made sure my wife and I were comfortable. He did all the paperwork quickly and got us on our way in a nice loaner. He even opened the door for my wife, which was a nice touch. I'll never go anywhere else.

Mike wuebbels

May 1, 2015

Jeremy was very professional. He made our car buying experience exceptional. We would highly recommend this dealership and salesman to all of our friends and family.

Dr Steve

Apr 29, 2015

Very Very helpful! Great service and knowledgeable. Rick from finance was fair but firm. Overall to me a great experience! I will definitely return for my next car. Dr Steve

akourinos

Apr 28, 2015

We worked with Bob Dedert when purchasing our certified pre-owned BMW 550i. He was pleasant to work with and patient with our questions. We never at any point felt pressure to buy. Was overall an excellent experience!

bobsam16

Apr 28, 2015

It was my first experience with Autohaus BMW and it will not be my last. Everyone was very friendly and my sales rep Joe Bauer was fantastic to work with and would reccomend him to anyone.

LarryD

Apr 28, 2015

Always fast ,friendly and efficient for service . Easy to get appointments ,vehicle ready as promised. Very nice waiting area if you decide to wait on shorter service times .

Jack

Apr 27, 2015

There is a product quality and sales quality link. BMW is known for its product quality. However, no matter how much product quality BMW builds into its cars, all of that must be complemented by sales and service quality that exceeds customer expectation, or the product quality is severely tarnished and customers are lost. When recently purchasing my BMW, the product quality was as expected, excellent. But when Bob Dedert linked his superb sales expertise to that product quality, he made my Autohaus BMW purchasing experience, OUTSTANDING! Bob far exceeded my expectations as a sales consultant. He was extremely knowledgeable, professional and trustworthy. No problem or question was too big or too small. He made my purchasing experience comfortable and easy. As a result, I will always be willing to recommend Autohaus BMW and especially, Bob Dedert to anyone in the market for a new BMW and the "Autohaus Experience."

Mike P

Apr 27, 2015

I have used Autohaus BMW, to service my X6, for over 5 years and am always impressed with the level of personal service I receive. I work with Chris Clem and he always makes it so easy. His attention to detail and communication are impeccable! I would highly recommend Autohaus BMW to anyone looking for BMW service. Keep up the good work!

RailCruise America

Apr 27, 2015

Jim Ryzinski and Rick Riccio went the proverbial extra mile to make this as easy for me as a new customer. It was like being family- need I say more.

Roel Vestjens

Apr 27, 2015

I had to purchase a new car since my BMW was totalled. Brett turned these traumatic circumstances into a wonderful experience. A true professional and great person ! 5*

Yong

Apr 27, 2015

It was an extraordinary and enjoyable experience in the purchase of my new BMW X3 in Autohaus. Mr. Bob Dedert gave me a professional consulting and trustworthy transaction. Rick Riccio and other managers also helped the transaction a smooth procedure. Chris Buie is a genius of BMW engineer who taught us many useful tips of how to setup the new car. I really appreciated their help and kindness.

billlatz

Apr 22, 2015

start to finish never a hiccup, Jennifer and the entire BMW service team ALWAYS have a can do attitude and smile. Jennifer's follow through is excellent! She's first class.Ethan and Clay are terrific too.Wanted to recognize Kathy the cashier for her promptness and service.

claytonbmwfan

Apr 22, 2015

Had some issues with fuel injectors and prior recall. Mike Crader made sure it was done well, promptly and at a fair price. he is always responsive and very knowledgable.

jessica23

Apr 22, 2015

I always schedule my services with Linda...she is extremely helpful and efficient. The other staff members are very friendly and helpful as well! I have always had a positive experience at Autohaus

markie

Apr 21, 2015

Bought my 328i from a competing dealer. Shortly afterward, the franchise was sold and service went mmediately downhill. I decided to try Autohaus for service and have been a customer ever since. Everyone connected with the service experience, from the advisors to the techs, have been friendly and helpful. I have recommended Autohaus to other owners who have dealt with my former dealership. I know they will be pleased.

BMS

Apr 17, 2015

my purchasing experience with autohays was outstanding. my sales professional, jeremy frye, treated me with respect and was concerned with what my needs were. i have previously purchased 7 bmws but never from autuhause. the dwal was excellent, service great and i would recommend both jeremy and autohaus to anyone looking for a bmw in the st. louis mo area.

Camjohnson

Apr 16, 2015

My experience was awesome from the beginning to the end! The staff at Autohaus is amazing. I'd highly recommend my salesman, Renard LaSane to any and everybody. Financing with Rick at the end was also easy and quick. I can't imagine buying a car anywhere else in the future!

Monte

Apr 15, 2015

When your car beaks down, usually at the worst time it is great to have people at the dealership who honestly care about making things better! Autohaus service associates handled my vehicle repair in a timely, knowledgeable and professional manor. The vehicle was spotless when I picked it up, thanks to everyone that makes the great service possible....

michael.schulze

Apr 14, 2015

I had done extensive research on buying another BMW. Living in KC, Autohaus BMW was the closest distance in a 4 hour drive for the 335i I narrowed my choice to. After inquiring online, Joe Bauer promptly called me direct and we started the process of communication to confirm a possible deal with my existing BWM as a trade in. Joe was incredible to work with and was very detailed in the exact description and history of the 335i. We made the deal happen, and my wife and I made the 4 hour drive last Saturday, and was quickly greeted at the door by Joe himself and was made very welcome and the car was every bit of the description! Eric Fultz in financial also made the car buying experience great and was very prepared with all of the documentation! I would highly recommend Autohaus and Joe Bauer for anyone looking for a BMW in the Midwest!!!

Planet101

Apr 14, 2015

Clean car at a reasonable price. Smooth purchase process. Car missing floor mats and the second key fob on pickup, commitment made to supply oem replacement mats. Waiting on mats.

Brad N

Apr 9, 2015

I've been a customer for several years and always had a decent experience. Jennifer Burke is a great addition to the staffshe takes Autohaus to a new level. Thanks Jennifer, I'll keep coming back.Brad N.

Debra

Apr 9, 2015

I Love Autohaus BMW, Linda Schaefer is Wonderful. I love her, I have never met anyone like her. Linda make you feel so welcome when you enter the service area. A WONDERFUL/ WONDERFUL PERSON. Keep up the good work, GIRLFRIEND . Debra ( 528XI).

MarkE

Apr 3, 2015

As my 535xi was about to reach the maintenance warranty limit at 100,000 miles I brought the car in for a quick check up. Autohaus took care of everything they possibly could under the warranty and even changed the plugs and air filter as a good will gesture. I have worked with Chris Clem on service for my car for several years and he is outstanding at what he does. Always very personable and informative. Chris went over the top on this last visit April 2, 2015. It is a great experience to work with a professional such as Chris.Thank you!

Scottscars

Apr 3, 2015

My wife has an older Z3 that we have had serviced several times at Autohaus. Dan has always taken great care of us. He is extremely professional and trustworthy and always made our service experience very comfortable.

marian

Apr 1, 2015

Wow - do I love my new 428i XDrive convertible!! Bob Warner was such a delight to work with during this process. He made everything effortless and never felt any pressure in making our decision. Everyone at Autohaus made us feel very welcome whenever we walked in the door. I would highly recommend Bob Warner and Autohaus BMW. Bob spent quite a bit of time explaining everything about the car to make sure I was comfortable before we left the dealership. Thank you Bob for a great experience!

Bimmer Lover

Mar 31, 2015

This is the second car purchased from Autohaus and third purchased from Dennis. As always the buying experience was stress free and straight forward. The service after purchase is outstanding. I would recommend them to any of my friends and family.

jrw225

Mar 30, 2015

Autohaus is the best place to go for service in St Louis. Dan Wirick has always taken care of my cars for 5 yrs. He is honest, professional, and always does a good job.

lmb

Mar 30, 2015

The i3 is the latest in a string that started with a '67 1600, but never before from Autohaus. Worried about the funky little car and its one-pedal driving; intimidated by the thought of iDrive on a radical hybrid; doubtful of the "never pay more for the Autohaus experience" claim. But Dennis Schaffer smoothed it all over. He's very knowledgeable about the car, patient in explaining its unusual operation and features, open and low key in negotiations, all with a friendly smile. I'm looking forward to more of the "Autohaus experience".LMB

MKR444

Mar 30, 2015

Autohaus BMW has been a pleasure to deal with, especially after dealing with the other BMW Dealers that I've been to here in St. Louis. I usually deal with Dan Wirick and have been very happy with how he treats me each visit.

Linda

Mar 29, 2015

I first visited Autohaus 5 years ago...on a Sunday.....dreaming about a new BMW. A salesman happened to be there catching up on paperwork, and invited us in for a closer look (I understand that salesman (Gerd) has been there 25 years; I can see why!!) I never forgot his kindness! Now, five years later, I returned to buy a Z4....and I couldn't be happier. I made an appointment for a test drive with Brett...he had the car ready when I arrived and was so professional and personable, as was everyone I dealt with! With the approval of the sales manager, John Williams, I was able to close the deal and purchase my first BMW!! I also enjoyed speaking with Chris Buie, the "genius," who offered unending support with my new car. Eric was excellent at explaining extended warranties, and I purchased two packages. Everyone made me feel special and I enjoyed my experience. Thanks to all!

mrfrese

Mar 29, 2015

This was my first visit to Autohaus BMW and first BMW purchase. Karen was very helpful and courteous during the entire sales process. The pricing was very fair and Autohaus was very quick to service the car to drive off the lot. I would definitely work with Autohaus again.

Brian

Mar 28, 2015

Karen was extremely helpful, knowledgeable and pleasant to work with. She was able to help facilitate the correction of a few issues with the used 335i and make the purchasing process enjoyable. I would definitely recommend Karen and the Autohaus BMW dealership to anyone looking for a new BMW or used vehicle.

otisearl

Mar 28, 2015

This is our 12th BMW lease from Autohaus over 18 years, 6 for my husband and 6 for me. Karen Lowery and Joe Emerson are absolutely top notch individuals, they are very professional, extremely warm and friendly. We can not imagine owning a vehicle from anyone other than Autohaus BMW. From the sales department to the service department (Chris Clem in the service department is AWESOME!!), every person you encounter is more than willing to help take care of you. This dealership makes leasing or buying a vehicle fun and easy, they take care of all the details for you.

Traveler

Mar 28, 2015

Purchasing my new 328i xdrive was a very pleasant experience thanks to Renard LaSane at Autohaus. Professional and knowledgeable and oh so patient in answering all my questions about the vehicle! He made buying a car fun, as it should be. I also appreciated the time Eric Fultz spent when I picked up the car. I will definitely return to Autohaus.

austin

Mar 27, 2015

I wasn't planning to order my new car through this dealership since they are quite far away from where I live, but Bob earned my business anyway by being a better salesman than others I was working with at other dealerships. He was quick to respond to communications, he was especially good about being quick to look up and research any requested information, and he was willing to work with me on pricing.Rick also did a good job of preparing paperwork ahead of time to minimize the amount of time I had to spend at the dealership when picking up my car.

gerry

Mar 27, 2015

The purchase of a new car can be an unpleasant and stressful undertaking, instead of enjoyable and fun, like spending a lot of money should be. Past car shopping experiences have made my husband salesman phobic, and just the idea of going to a dealer lot makes a normally happy, well-adjusted guy hostile. Therefore, in 2011 my first experience at Autohaus was alone, sans hubby. Numerous friends had a litany of complaints about Suntrup BMW, so I happily passed it up and headed to Autohaus. I happily discovered it was a comfortable place to browse, and everyone you meet is knowledgable, friendly, and, most importantly, low key! Renard LaSane was thoroughly wonderful to work with and amazing in helping me, making my whole experience surprisingly, shall I say delightful. He is a great resource of information and assistance. I owe my first BMW purchase to him with his easy relaxed manner and total professionalism.So, this year after shopping around other neighborhood dealers and other makes of cars, I realized I needed to try Autohaus again. This time, in what turned out to be my second BMW purchase, I convinced my husband to join me, so he gritted his teeth and grudgingly got his keys. To our good fortune Autohaus was having an event with a food truck (delish!) and a spread of drinks and desserts, kinda fun! Renard always gives you the perfect balance of breathing room and helpvery different from places with their intensity and high-pressured sales folks. He is absolutely great to work with, and makes the experience easy and fun. He very patiently tried to locate the precise car details I had given him, and calmly said he would find exactly what I wanted. Then I serendipitously spotted the one and we straightforwardly negotiated the deal with no crazy shenanigans. When we were driving home, hubby said seriously That was very relaxing! I had fun! I couldnt be happier with the guys at Autohaus, and, oh yehmy car!

Just Me

Mar 27, 2015

I Love Linda!! She is very knowledgable about the details of my vehicle. My experiences with her have always pleasant. I am always pleased with the overall service I recieve at Autohaus.

ehab

Mar 26, 2015

Chris is great very reliable, knowledge and helpful. I called him , get the appointment and car loaner and always everything goes well and smooth. I highly recommend him.

LEAFDriver

Mar 25, 2015

Leased a 2014 BMW i3 with Bob Dedert and had a great sales experience. While I came in having done extensive research and knowing exactly the car I wanted, Bob took the time to answer all my questions and even arranged for an extended test drive to ensure the i3 range was sufficient for my everyday needs. Bob is a true professional and is very responsive over email which made the buying process hassle free and convenient. Once I was ready to proceed Bob got all the paperwork together and was waiting for me to sign and I was in and out in under an hour-a record for me. I look forward to doing business with Bob and Autohaus in the future.

Cnewho01

Mar 24, 2015

Jim Ryzinski was a pleasure to purchase the car from. I bought the 435i as a surprise gift to my wife. Jim answered every question and them some. Nice guy. I appreciated the knowledge and non aggressive approach. Please pass on my gratitude.

chickandroz

Mar 23, 2015

When we entered the dealership we were immediately greeted by a very pleasant and polite salesperson, Renard LaSane. Renard inquired what type of vehicle we were interested in seeing. After attentively listening to us he searched his inventory and proceeded to show us the available vehicles. After a couple of test drives we selected our car and returned to his office to discuss price and the trade in value of our old car. This whole process was quick and stress free. When it came time to pick up our car, Renard was right there to make sure everything went smoothly and expertly explained all the features of our car. Renard made the car purchase experience pleasant and satisfying. When we are ready for another BMW we will certainly call Renard. Autohaus BMW should be proud to have Renard LaSane as a valued employee.

Gran coupe

Mar 23, 2015

I went to Autohaus today and left with a new gran coupe. I dealt with Bob Dedert and he was very friendly and easy to work with. I am recommending him and Autohaus to all my friends.

lovemynewx4

Mar 23, 2015

This was our first experience leasing with Autohaus. We went through another dealer for 3 previous leases, but had recently switched to Autohaus for the service department. At one of our last visits (with Linda Schaefer in Service who is incredible), we realized that Bob Warner was with the sales department at Autohaus and decided to come back to him since he got us in our first BMW in 2006. Bob did not disappoint and was very responsive, friendly and extremely helpful as we looked at new car options. We drove away in a 2015 X4 and are very pleased with the entire process!

Service Reviews

Mar 21, 2015

Greg Issitt worked with me well. He was ready at the appointment time and addressed my concerns correctly and efficiently. He also did an online review of the car to identify other suggested repairs and replacements. The dealership took only one day to address all of the problems. During that time they lent me a car. My time spent at the shop was about 30 minutes at drop off and 10 minutes at pick up.

lovemybmw

Mar 20, 2015

I found a slightly used 328i online and started communicating with Joe Bauer. He was great to work with, always responding promptly to any questions I had, and offering to stay late on the night we drove over 2 hours to test drive the vehicle. Joe was unavailable on the day we picked up the car, but he arranged it all so that Brett Midgley handled the final paperwork and the new car orientation session. Both Joe and Brett were excellent to work with. Rick Riccio handled the financing and he was also great to work with. He found a rate cheaper than what BMW was offering, and he made the paperwork very easy. Car buying isn't always pleasant, but this one was from beginning to end because of Joe, Brett, and Rick. I highly recommend this BMW dealership.

Momofthree

Mar 20, 2015

My husband and I love Linda Schaefer! Linda has been our service advisor since she moved to Autohaus and we couldnt be happier! She is the reason we will keep coming back. Why do we love Linda? Shes courteous, highly knowledgeable, honest, professional and always does everything she possibly can to make servicing our cars a pleasant and positive experience. In addition to that, shes just one of those people you really like.

yolyhb

Mar 19, 2015

Even the smallest service request like new windshield wiper blades is handled with as much importance as a major service request. For me, each visit has always been handled in a professional friendly manner.

stzaborowski

Mar 18, 2015

Dennis Schaffner does an excellent job of working with customers on new car orders and orientation at pickup. This is my 5th BMW that I have acquired from Dennis in the past 12 years.Steve Zaborowski

Vince

Mar 17, 2015

Explained the work needed to be done, and the time required to complete the it. Greg Issitt and Mike Crader are well trained BMW service writers. Any job I have needed was always completed on time, and never needed a return to "re-fix" something.

didi

Mar 12, 2015

visited service dept., 3-11-15, service consultant was Mike Crader. Needed some warranty work and a list of some items that needed checking, battery , glovebox along with general service maintenance. Mike was very knowledgeable, very, very courteous, and saw that everything was done on our list to our satisfaction. Gave us a loaner car and called us next day to pick up our car, promptly just as he said he would do. We were very pleased with Mike's work ethic, in fact we are still talking what a positive experience we had at the dealership. Even the young man checking in wiith us upon bringing back loaner car, so polite. Overall a wonderful experience for us, a big thankyou to Mike and everyone in the service dept.

jkeller48

Mar 6, 2015

This visit was for standard service on my break lines and cabin filter. During the review, some minor additional items were uncovered. Some were needing immediate attention and others were things that could be scheduled later. Chris was very helpful in explaining what he recommended to be done now and what could wait. I appreciate him also applying the 10% off labor coupon that was available for my service.

lance

Mar 6, 2015

Jennifer has great customer service and knows a lot about the cars and if she does not know she will do the research to get the answer.

thephdguy

Mar 6, 2015

I live between two cities and so making appointments with different service providers often gets tricky and challenging for me but not when it comes to my car. Jennifer understands my challenges and tries her best to get me in even with a last minute notice and also arrange for a loaner car so that I can take care of other things. She never up sales and offers reasonable pricing for different services. Recently got brand new tires and the price charged by the dealership was lower than other tire places thus eliminating the myth that dealers always charge more. I am very grateful to Jennifer for her valuable advice and also the techs who are very knowledgeable and friendly. The dealership itself is very posh and so if you ever have to wait, it will be a comfortable wait at the lounge which is well equipped with a bunch of complimentary amenities. However for me the best part is checking out the new models and making my wishlist even more longer :) - Dr. Sen

kvashi

Mar 5, 2015

Brett is extremely knowledgeable and very professional! He is a straight shooter and was a pleasure dealing with. I have never dealt with a Car Sales Manager like Brett in my 25 years of buying over 10 cars.

Scullen

Mar 4, 2015

Linda Schaefer and Bob Dedert are the two main reasons I am a repeat customer at Autohaus. They make car issues non-stressful. Linda is always so amazingly prompt in returning phone calls. I have dealt with other BMW dealerships where this is not the case. There is also a wonderful locally owned feeling at Autohaus that I appreciate. Bravo!

jgruen

Mar 3, 2015

I recently purchased a slightly used 2104 X5 from Joe. He was great to work with. I was coming in from out of state, so I need to rely on Joe. He was able to answer all my questions or get answers to them. He was fair, straight forward and honest to deal with. I was not disappointed. When I arrived at the dealer, everything was ready to go. The car was beautiful, the paperwork was prepared and efficiently expedited. Thanks for the great service.

awdel3

Mar 2, 2015

I recently purchased a used BMW from Joe at Autohaus. Throughout the process he was supportive, allowing me to test drive a handful of cars in order to narrow down the possibilities. I enjoyed working with him due to his relaxed demeanor and expert knowledge of the BMWs that I had in my sights. I would definitely recommend him to friends and family.

JimStL

Feb 28, 2015

Purchased my 2nd BMW from Karen Lowery at Autohaus BMW. She is professional, friendly, and sincere. She remains our favorite sales specialis and makes the experience an enjoyable one. Eric in finance was also great to work with. We definitely recommend Autohaus BMW and the entire team.

Mina

Feb 28, 2015

This was our 2nd time to buy from this BMW dealer, Dennis and Rick , both times have been very nice and very easy to buy a car.

sweise

Feb 28, 2015

Just purchased my second BMW X3 from Karen Lowery at Autohaus BMW. Once again it was an enjoyable experience. Karen, thanks for your exceptional service.

Billinstl

Feb 27, 2015

I've been getting my car serviced at Autohaus for years and have always been happy with there service. Dan Wirick does a great job and is very professional.

denise s

Feb 27, 2015

When I shopped for a car, I wanted to buy from a dealership where I felt most comfortable with the SERVICE Department. The Internet has taken a lot of the mystery and gamesmanship out of buying a new car. However, maintenance and repairs can still cause high anxiety when the customer must rely on the honesty and professionalism of the Service Department.When you drive a luxury car, the relationship with your mechanic becomes as important as any other trusted provider...like your doctor or hair dresser. DAN WIRICK is like that for me. Dan knows CARS...especially AUTOHAUS' line up. It's his vocation and he takes great pride in it.Dan is a straight shooter. He told me what needed to be fixed and what could wait. Dan explained the problems in simple terms that weren't intimidating. That builds Trust. The best test is...Would I Bring My Car BACK to AUTOHAUS again? YES. Because of guys like Dan that earned my trust. Denise S

jasinagain

Feb 27, 2015

My experiences over the years with Autohaus have been defined by one gentleman, Mike Crader. Every time I've had an issue, at times when I was just worrying about whether to come in or not, he's been there for me. He's a great listener and a better diagnostician. I highly recommend Autohaus and Mike in particular.

JenmcLaughlin

Feb 27, 2015

As a single mom I really have no business going to the most expensive dealership in town. However, my family has gone to Autohaus BMW since I can remember & I think my dad told me once he purchased 13 cars from them. So, it is comforting knowing that I'm going to a quality dealership. That said, I do know that there are other lesser expensive options. But, I feel very well taken care of by Mike and Linda. (They are usually the ones who help me.) Linda is extremely warm and welcoming. Mike is extremely friendly and helpful. I appreciate them both very much!!

klivin

Feb 27, 2015

My SUV needed a lot of work. I was very comfortable and confident that I would be satisfied with the outcome. I have an older X3 BMW and now it drives like a dream.

Marbethcarstens

Feb 27, 2015

I have been working with Dan Wirick for several years and can say that he has always gone above and beyond my expectations in making sure my service needs are met! I would highly recommend Mr. Wirick to anyone looking to have their vehicle serviced at Autohaus BMW.

Cindy

Feb 26, 2015

The Autohaus experience could not have been any better or easier. Brett Midgley was outstanding! I would definitely recommend Autohaus for anyone looking for a BMW.

Jim

Feb 26, 2015

Bob Warner was very professional and patience with my wife and I as we selected and purchased our new BMW X3. (Which we love!). Due to the fact that buying a new car is a rare event for us, it was important to have a salesperson that was very knowledgeable regarding the BMW product line. Bob expertly guided us through the car purchasing process always intently listening to our needs, making appropriate suggestions for us to make the best decision. Bob made our car buying experience enjoyable and productive. Rick Ricco skillfully assisted us in the attainment of our low interest loan. Rick was very professional and attentive to our financial needs. We appreciated his financial knowledge and pleasant demeanor. At no time during the financial transaction of the car did we feel pressured. We highly recommend Bob, Rick, and Autohaus!

John

Feb 26, 2015

These guys and particularly Chris Clem in Service and Dennis Schaffner in Sales always make you feel like you are the ONLY customer they have. When you pay the permium for a BMW, these guys really make you feel like you get value in return. .If I had one complaint it would be on the X5 Diesel. I would dearly love for this message to get to the President of BMW USA. .We love the vehicle but the maintenance cost outside of the maintenance agreement we paid dearly for is frequent and too high and mostly out of pocket. This is a BMW. Its not supposed to be expensive to maintain because of the exceptional engineering. I know the EPA has made it impossible for anyone to build a reliable diesel engine in this country. What burns my feathers, is that none of this is covered by the maintenance warranty we bought and I will never buy another maintenance warranty again from BMW. You are better off covering your routine maintenance out of your pocket, it is much cheaper. .John Hanekamp

Lloyd

Feb 26, 2015

Over the past 23 years we have purchased 4 BMW's from Autohaus-- and we will continue to do so in the future. The simple reason is we trust the quality of the automobiles BMW manufactures and have great confidence in the service advisors we work with and specifically, Mike Crader. He's the reason we keep coming back. We have worked with Mike for 23 years and he is a true professional in every sense of the word. Mike is the reason that we will not even consider going to another dealer and the quality of BMW is the reason we will not consider purchasing a car from a different manufacturer. It's a matter of trust and confidence. Autuhaus and Mike have acquired our trust and confidence the old fashioned way--they earned it.

k_tope

Feb 25, 2015

Chris Clem is a true professional and keeps the lines of communication perfectly open. My vehicle is always completed ahead of schedule and confidant the job was done right

JimStL

Feb 23, 2015

I recently had my BMW serviced at Autohaus BMW. Linda Schaefer, in particular, was great! She is prompt, courteous, professional, communicative, and honest. The entire dealership has been outstanding.

sweise

Feb 23, 2015

I have my BMW X3 serviced solely at Autohaus BMW in St. Louis. Having trouble with your vehicle is never an enjoyable experience, but Autohaus makes it easy. When in need of service Linda Schaefer promptly books an appointment, has a loner car waiting for my arrival, and communicates timely until repair is complete. Great job Linda!

wills12

Feb 23, 2015

Linda Schaefer time and again provides the highest level of customer service and does anything she can to make the experience as smooth as possible. I have used Linda as my service rep for about 2 years now and she has always taken care of everything in the best and most expedited manner possible. Autohaus is the only dealership to use when getting work done on your BMW. Thanks again Linda!

andrea

Feb 21, 2015

Bob just helped me in purchasing a new BMW at Autohaus BMW. He was a pleasure to work with. He has a sincere, friendly approach and made sure I got what I needed in the purchase as well as in service. He has been very accessible and willing to help with any questions. If you want a great experience in purchasing a car, I recommend Bob highly.

LindsayEOD

Feb 20, 2015

I recently purchased a used BMW M3 from Brett Midgley of Autohaus BMW. He was exceptional in every way. I even drove from Texas just to have him as my Client Advisor. I doubt I will every buy a BMW from anyone else. The M3 was exactly as he promised, immaculate and he was able to pick me up from the airport, have the documents signed, and on the road back to St Louis in under 2 hours.

narmstrong

Feb 17, 2015

I recently bought a certified X5 from Brett. The experience was easy and trouble free and he was a pleasure to work with. I highly recommend him and will be going back for our next car.

ralawson88

Feb 9, 2015

After shopping at a couple dealerships I went to Autohaus BMW. It was by far the best experience I had while shopping for a car. I felt zero pressure by Jeremy and he was extremely professional and very courteous. The BMW 328i was priced very well especially for how nicely it was equipped.

Woody

Feb 6, 2015

Car was completed much quicker than I expected. They also addressed other issues that I was experiencing and fixed those items the same day. I will always bring my car to Autohaus.

Black550i

Feb 5, 2015

Honest guy. Great service. Only person/place I bring my BMW 550i to. Turnaround was so quick I couldn't believe they serviced my car.

dean-a1

Feb 2, 2015

Great service department! Greg takes care of my issues. would definitely recommend . Joe Baur handled the sale of the car . all paperwork from sale to finance went very smooth .

lucasmax

Feb 2, 2015

Brett and Eric were a great team to work with at Autohaus. The entire process couldn't have been easier. I love the car, too!

Fshmanion

Feb 1, 2015

Ordered an x5 and was very happy with service from start to finish.Joe Baur, joe Emerson, John Williams and Eric in finance all treated me well.

JAN MERGEL

Jan 31, 2015

AUTOHAUS BMW IS THE BEST IN ST.LOUIS. I ALWAYS SEE DAN WIRICK IN SERVICE, HE IS ALWAYS PROFESSIONAL, COURTEOUS AND MAKES SURE THAT I GET THE BEST PRICE (CURRENT DEALS OR COUPONS), I FEEL THAT THEY ARE AN HONEST DEALERSHIP,

jvpomilio

Jan 31, 2015

Dennis is my salesperson and has been over the last 8+ years and three new cars. First class experience all the way. Dennis is knowledgable and completely professional. He keeps me loyal to the BMW brand and Autohaus.

kauket

Jan 31, 2015

After a slow start where I wasn't getting the level of help I needed via email, I received a routine "How are we doing" email from the sales manager. I responded, indicating that I wasn't thrilled with the service to that point and that it was important to me to be able to work via email due to my busy schedule. After that, it was a 180. Within an hour I was contacted by Brett, who was a pleasure to work with, very responsive and helpful. As a result I was at the dealership that evening for a test drive, and 24 hours later I was driving home in an incredible 335i that I got for a really incredible price. So far, after-sale support has been good too. It's obvious that a lot of pride is taken in the dealership, the product, and service. Over all, I couldn't be happier.

Julia

Jan 30, 2015

I recently worked with Bob Dedert and he helped my purchase my dream car with patience and a hassle free experience. I highly recommend him and the dealership of Autohaus for anyone in the market for a new BMW.

Tiger

Jan 28, 2015

Dennis Schaffner patiently worked with us to select the proper two cars for our needs and enjoyment. Rick Riccio and Robert in "detailing" added their particular expertise.Autohaus has many helpful and friendly people who remember your name and offer to assist you in any situation.Herb Blume

Newtster

Jan 26, 2015

Service Advisor Greg Issitt, were very knowledgeable about the issues associated with my 2011 550i and informed me of a active recall (which I did not know about). In addition to addressing these problems, he assisted me with body work. A previous quote for body work was a little higher than originally quoted; however, Manager, John Williams did not hesitate to stand by their original quote and lowered the price.This is the 2nd vehicle I've purchased here and I intend to return for a third, based on their commitment to customer service and quality repairs. Thanks Autohaus!Eric P.

sarahcoch

Jan 26, 2015

Bob was wonderful to work with and very knowledgeable. He was friendly and very easy-going. I feel like he gave me a great deal and did not make things overly-complicated. This was the first time I leased a car so I was a bit nervous but I feel it was a great decision now. Overall, it was a very good experience and I know I will be a lifelong customer of Bob and Autohaus. .

jvpomilio

Jan 24, 2015

Fuel leak required a quick trip to the dealership at the end of the day. Mike Crader set me up with a loaner on 5 minutes notice and I was on my way.

Natalie

Jan 23, 2015

This will be our 3rd BMW from Autohaus and we are truely thankful for the help that Renard has given us over the last 6 years!! He's a great sales person and now friend. Not sure I'll ever buy a car elsewhere. Thank you BMW for making excellent cars

Professional

Jan 16, 2015

I have always been impressed with the quality of service, the staff wanting you to fully understand what you are buying and making the appropriate car comparisons. Reward LaSane our salesman was truly patient and outstanding.

ron

Jan 16, 2015

I'm an old guy with an old car. I always contact Greg when I need to have my car serviced.Greg always makes me feel good about my experience! When my car is ready and they drive it out to me, it feels good knowing that I have been well served and that my car is good to go!

2013135is

Jan 16, 2015

Jeremy was just an awesome guy. He helped me get the perfect car that I wanted, he worked very hard and always kept in touch, an made the process the smoothest and fastest that I have ever experienced it go. Go to Jeremy and you wont be disappointed!

beckers0505

Jan 15, 2015

To make a long story short my car started giving me issues and we had to get it in! From the moment we pulled in the drive I was greeted with such friendliness! I wish I knew the gentleman's name that helped me because he was so nice. I had called in but could not remember who I spoke with so they let me talk with Jennifer. She was AMAZING!!! She helped me out in everyday possible! They were able to squeeze my car in and fix it in a shorter amount of time then they said they could! Every time we spoke she was so nice and happy! I will bring my car back here in the future!!!!

cassandra

Jan 15, 2015

My name is Cassandra Sullivan, I had an excellent experience from the initial phone call to set of service, as well as when I got the call to pick up my vehicle. I could have not had a better service representative. Mr. Chris Clerm (sp). was wonderful. He kept me informed about my vehicle daily. Very pleasant gentleman. I've been expressing my gratitude about my experience to all of my family and friends. Thank you so much, Chris for your outstanding service, and a great personality!

TXNinSTL

Jan 15, 2015

I've been in to service my 2004 BMW a few times, for various reasons, and my Service Advisor Chris has been there to help me out each time. Even though I didn't buy the vehicle there everyone I interact with treats me as if I did. Most recently, someone shattered the driver side window out and I had a mobile repair company replace it. The only issue was that they didn't do the installation properly. It was frustrating to say the least, but I knew I could count on Autohaus to do it properly. Thanks again to Chris in thoroughly explaining what the issues were and getting it repaired quickly to avoid interior damage due to cold weather. Also, a big thanks to the guys in the shop that keep my car running smoothly!

Bill

Jan 14, 2015

start to finish excellent servicetop notch follow through from Greg Issitt, Greg let me know every step of the way when my car came in for service. loaner vehicle was clean and new. couldn't be better. Ethan and Clay in service were thorough, polite and professional, Greg had everything set up (through Linda Schaefer) and when I arrived they were ready for me. I was in and out in 10 minutes with their loaner car. When I picked up my car I was greeted with a smile from Kathy Pryor the Autohaus cashier. I always feel welcome at Autohaus and consistently receive outstanding service.

daraa.seward

Jan 14, 2015

I've had nothing but great experiences at Autohaus. I once was a customer of Plaza Motors and quite unhappy; I even switched from a Mercedes to BMW to avoid bad customer service/experiences. Renard has taken care of me from start to finish. This is my second purchase at Autohaus and I would highly recommend you give them a try!

jcrossley

Jan 11, 2015

i don't live in St. Louis, but drove there for meetings. On my way, I hit a pothole, which clearly did some damage to my car. I called Chris Ckem first thing the next morning and, although the they had 50 appointments that day, Chris recognized that I was I a terrible bind and went a I've and beyond to work me in, order a new wheel for my car, and have my car repaired all within 24 hours. Chris even provided practical, reasonable advice, given the unexpected expensive repairs to my car. Other dealerships in the area were indicating that I might be stranded over the weekend because of their inability to help. I'll forever refer people to Chris Clem at Autohaus.

mbolen3882

Jan 10, 2015

This is the second time we purchased a vehicle from this dealership and R. LaSane. The first experience in '06 was remarkable enough to bring us back in '15 to see Renard. Eric Fultz is personable, knowledgable and made the financial end of the deal just as pleasant as the sale. Oh and the cars are pretty good too!

Hammer

Jan 5, 2015

Do you know what it's like to drive up to get your car serviced and be greeted by name? I DO.To have your service adviser know you,and your car? I DO. I don't know where AutoHause found these people but I'm glad they did. Dan Wirick takes the time to explane the needed repairs,he calls me with up dates,and checks to see if my car has cleaned,always has been,but he looks anyway. I need to say I'm really happy with Autohaus ,from the greeters to the cashier .

mark

Jan 5, 2015

I just had the best buying experience ever on a vehicle of any kind, & it was an out-of-state purchase for me! Jeremy Frey got back to me quickly with answers to my questions and sent electronic documents to help them research my financing options which was a snap. When it came to doing the paperwork, Jeremy's colleague, Eric Fultz explained every thing in detail that made perfect sense. I highly recommend these guys if a new ride is in your future!

JohnG

Jan 2, 2015

This marks the beginning of my 30th year of my "relationship" with Autohaus. I see it as such as a result of my experience over the years. That feeling is reinforced when, upon my arrival in the service bay and as I sit in the waiting area, I am greeted by name as staff from across the dealership encounter me. Of course, my visits are primarily for purchases or scheduled maintenance, but when I require repairs, the work is performed correctly and promptly.

Scullen

Jan 2, 2015

Bob dedert in sales was exceptional to work with. I have leased 2 cars from him and it gets easier every time. Do yourself a favor and look him up if your in the market.

Rick B

Dec 31, 2014

Have purchased several MINIs from Autohaus - this is my first "adult car" (my wife's words) a 328xi and Brett was personable and easy to deal with during the entire process.RB

showmem5

Dec 31, 2014

My daughter's BMW was feeling sick and we needed to get her back on the road so she could head back to college safely. Mike got back to us right away with the details of what we needed...and BOOM! we were out of there the next day. We appreciate the friendly, fast, expert service we receive at Autohaus!

Engr_e46

Dec 31, 2014

Recently purchased my second BMW from Autohaus; still driving the first one. You will not find a more professional, knowledgeable, and friendly staff in the St. Louis area. Brett was very responsive and attentive. He was very knowledgeable about the vehicle I was interested in and took the time to answer all of my questions. Zero pressure to buy. Highly recommend working with Brett and the staff at Autohaus.

lisa

Dec 30, 2014

I have been taking my car to Autohaus for service and have had absolutely wonderful experiences. Jennifer Burke in service department is awesome and I know she is always there to assist in anyway possible. She is helpful and friendly and I highly recommended Jennifer and Autohaus to all of my friends and family.

Orthosol

Dec 30, 2014

Autohaus is the place to go for BMW service. Dan Wirick has taken care of my cars for a number of years, he is always courteous, professional, and I trust him. I would highly recommend this dealership.Chris C.

nbridick

Dec 29, 2014

Autohaus is a great place to go, especially for service. Dan Wirick has always taken care of my cars for years and I would recommend him and Autohaus for service over and over again.

Lisa

Dec 27, 2014

Once again, Jennifer Burke exemplified the meaning of BMW customer service. She kept me constantly informed on the status of my car with a friendly phone call or email. This isn't the first time she's gone out of her way to provide the level of service which is rarely found anymore. She is an asset to the dealership!

RickT

Dec 21, 2014

Autohaus BMW - Enough said (well almost)I purchased a new 2015 3 series from Jeremy the other day.The transaction was completely painless.I first started trying to make a purchase from another BMW Dealership in Springfield IL.That effort was 3 weeks, 12 emails & MANY phone calls long.Needless to say I finally walked on the BAD deal they were offering.Then I went to Autohaus BMW in St Louis.....I drove away 3 HOURS later in my new car.The price was fantastic and the total experience was so painless I was amazed.The next time I or anyone I know wants a BMW the only word is "AUTOHAUS"

seaadams

Dec 16, 2014

Linda takes great care of me and my BMW 550i. I would recommend Autohaus to anyone for reliable, persistent service! This is my second BMW and she has always been great at working around my schedule and providing explanations and making sure that I am maximizing my warranty. She is a pleasure to work with.

showmem5

Dec 16, 2014

Just finished up with a stuck window problem that Chris and everyone at Autohaus took care of in record time. I really appreciate the personal approach that Chris and his team take with their customers. I feel that they are on my side, always looking out for my best interest. The free coffee in the wait area helps!

David QA Geddam

Dec 12, 2014

I had a great experience with Autohaus in purchasing my new car. I would definitely recommend it to anyone. I worked with Bob Dedert. I will definitely go there in the future purchasing any additional vehicle for my family

sakoesterer

Dec 9, 2014

I have been getting my car serviced by Autohaus for about 4 years. Mike Crader is the service representative I work with and he is the reason I switched to Autohaus. Mike has a great sense of humor but more importantly he is very responsible. He always calls to give me updates and lets me know the cost so I can plan accordingly.

sdjonesdc

Dec 8, 2014

I have been to Autohaus BMW in St. Louis on a few occasions for service and my service adviser Chris Clem has always went above and beyond. I have been extremely impressed with the personalized experience and would highly recommend this dealership. I give Chris Clem 2 thumbs up only because I don't have 3 thumbs!

mweaver0118

Dec 7, 2014

Recently bought a new i3 electric car. The team did a great job with the whole sales experience. Lots of advice and help particularly since it is such a new kind of car. Dennis was my sales representative and he was knowledgeable in the car and kept me informed all along the way and did a great job helping me get started with my new car. He made me feel like I was doing more than just buying a car but building a relationship.

bobhollander

Dec 7, 2014

I just completed my fourth purchase with Autohaus and fifth with Dennis Schaffner. It was also my fourth purchase with Business Manager, Rick Riccio. This dealership and team are simply a cut above all my other experiences buying automobiles. Many dealerships now seek to differentiate on the customer's experience however none have the seamless, natural easiness Autohaus has in focusing on the customer. This culture, starting with Dennis, makes for a quality, comfortable buying experience. You can trust these guys as I have found they are in it for your long term satisfaction. Highly recommended.

jimbinz

Dec 2, 2014

I have been using Autohaus BMW for service on my 2006 530i since I purchased it. I have been thrilled with the service that I have received from Autohaus BMW. The staff is always very curteous and friendly. Check in is very quick and thorough and I am always offered a loner car when needed. The work has always been completed in an expeditious manner and I have never had to return the car for re-work. If I had a complaint about service is the overall cost but that is the nature of owning a BMW. My experience with my car and its ongoing service at Autohaus will bring me back to buy and service my next BMW from Autohaus. My service manager, Greg Issitt, has helped check me in several times. Greg is very professional and has given me good advice on service issues. Great job Autohaus!! Great job to Greg as well!!

mike.schuermann.9

Dec 2, 2014

Renard made the buying experience easy. Pleasant to work with and went out of his way to make sure I was happy with my purchase. I will recommend Renard and Autohaus to anyone who asks.

patriciad1960

Dec 1, 2014

I had a great buying experience with Jeremy. Thanks a lot for making my transition from one car to the other as smooth as possible.

tdog01

Nov 30, 2014

I've been using Autohaus after having a bad experience at another local dealer. Greg used to work on my car when he was a master technician and now that he's a service advisor, he's the one I go to! I highly recommend the Autohaus service department

arashmehdizadeh

Nov 30, 2014

Thanks to Brett, I had a great experience purchasing my 2014 BMW 320ix. I highly recommend Brett and the Autohaus BMW team for their high quality service, professionalism and overall great buyer's experience.

Gina Gottlob

Nov 30, 2014

Thanks to Dennis Schaffner for his outstanding customer service and making my experience with Autohaus smooth and pleasant. I certainly recommend this dealer for their professionalism and quality service.

ashtark

Nov 29, 2014

Brett,Thanks a lot for your help. For the first time in my life, I purchased a vehicle online without seeing it or test driving itsomething that for the longest time I never considered doing. However, I saw this Audi Q7 on the Autohaus website, sent an email and in a couple of hours Brett had replied.He knew that I was not able to come and look at the car or test drive it because I live in Ohio (about 420 miles away from the dealership). Brett went over the entire car with me through a series of emails and provided me with dozens of pictures. The purchase process went very smoothly and within three business days I had my car delivered to my driveway in perfect condition. Brett walked me through the whole process and was always available to answer even my text messages almost instantaneously. Thank you Autohaus and Brett for a wonderful buyers experience.

jonbet

Nov 29, 2014

Jennifer Burke is always there when I need her. My vehicle is always fixed correctly and promptly. I am constantly updated on progress of my vehicle. I will not go to another BMW dealer.

Lodge5947

Nov 29, 2014

When my brake light indicator appeared while traveling, I called Autohaus. Greg assured me that everything was okay and to schedule an appointment when I was back in town. When I returned, Mike scheduled my appointment right away and my car was repaired as scheduled.Thank You.

Maxwell34

Nov 29, 2014

Bob Dedert was my sales consultant which answered all of my questions and walked me through every step of the process. This was my first time making an Internet purchase, but the team at AutoHaus assured me that every CPO has gone through their 100% inspection and that they had the original document to prove it. I flew into the airport and asked to be picked up. Bob picked me up and greeted me with a smile. Bob explained the options in the 2014 vehicle as he transported me to the dealership even though my purchase was a 2011 535i Xdrive. I was blown away with the professionalism of the team. All of the programs offered at financing were more of an awareness instead of a must purchase. When traveling home in which I had a 5 hour drive, Bob called me to verify everything was ok and if I had any other questions. Overall, my experience with AutoHaus BMW was awesome!!!! I will recommend friends and family for future BMW purchases.

mnast44

Nov 29, 2014

Dennis is a consummate salesmen and knows his product and the car business.it's a pleasure working with him. Autohaus has a tremendous selection and great location for ease of service and just looking.

mylesengler

Nov 29, 2014

Have nothing but positives things to say about the dealership and Dennis who helped me with my new car. I highly recommend going to Autohaus if you are looking for a BMW.

ronhsmith

Nov 28, 2014

As always, an excellent experience with Authohaus Service. My Service Advisor, Dan Wirick, is great to work with, very professional, extremely courteous, and very helpful.

Shania

Nov 27, 2014

Excellent Customer Service as always. We love knowing our vehicle will be taken care of by professionals. Jennifer Burke's positive attitude and warm welcoming makes us feel comfortable knowing that we will be taken care of. You did it once again Jennifer Burke!!! You were there to help us once again even though it was such a short notice appointment. Thank you Autohaus BMW for being so awesome and thank you Jennifer Burke for always doing an outstanding job!

MJ Fresh

Nov 27, 2014

I recommend Autohaus. They are very friendly & professional. Great value for the money. Dan was my service guy , they completed work as promised. I have found my new home for service.

petergonzalez51

Nov 26, 2014

I am a first time purchaser of BMW. After this experience I hope to never have to buy anything else but a BMW. My Sales Consultant was the absolute best of his class. From every aspect of the process Bob was there for my wife and I. I wanted to find something special for her and we found it. For years Jim Polito urged me to consider a BMW. Jim loves BMW. I fully understand why now. Through the entire process Bob led us on, he was pleasant, knowledgeable, accessible, caring and understanding. He really listened and more importantly made the process fun. When you make an investment of this type you want to know you are valued. You want to really feel special. Not just another sale. I am confident that with Bob I will have a long term relationship with BMW. From Joe Emerson who you can see runs a great operation, To Jim Polito and his wonderful assistance and then to our partner Bob Dedert we could not ask for anything more. I would recommend Autohaus and especially Bob as your agent of choice for Client Advisor. He is the best at his craft. As a global sales director myself I know what good looks like. I now know what exceptional looks like. My sincere thank you to the entire team. God Bless you guys there. Thanks for making this experience very special. My best to Bob, Joe, Jim, Victor and Rick. Just awesome. Period.

SAEGERMA

Nov 26, 2014

In 2008 I leased a 335i from a different BMW dealership. It was a terrible experience. When my lease was nearly up, I went to Autohaus BMW with my business partner. Dennis Schaffner was extremely helpful in all respects. Everything he said he would do, he did. The follow up was fantastic. As a result, I just leased a 2015 528i BMW. I, as well as my partner will remain loyal customers of Autohaus because of our salesman, Dennis. I would also like to mention that everyone at Autohaus has been overwhelmingly customer oriented. I can not say one negative thing about anyone there. The process of leasing was expedient and well informed. Millie Saeger

rbusch77

Nov 25, 2014

I leased my first BMW rom another dealership in town and had a horrible experience. When that lease came up I was referred to Bob at Autohaus and couldnt have had a better experience. I have gotten two cars from Bob and use Autohaus for all my service needs. First class operation from the top down.

shondap2573

Nov 25, 2014

I brought my car in for standard service. It's always a pleasant experience at Autohaus. My husband and I both get our cars from Autohaus.

Wendy Sigurdson

Nov 25, 2014

I always have quick wonderful service and get a banana as a bonus. Linda makes certain I get everything done in a timely manner. Thank you Linda!

evanator

Nov 25, 2014

I always receive top notch service and prompt attention at Autohaus servicing. I recently had two opportunities to have Chris Clem as my service adviser. He was great to work with and friendly. He made sure to keep me updated on the status of my service work and went the extra mile to help resolve an issue with my car. Thanks Chris!

Rusty3

Nov 24, 2014

Linda is the very best in personal attention in the auto service industry. I consider Linda as my "car Mom"! She has saved me a lot of money and always hooks me up with a premium loaner keeping me on schedule.

jagold71

Nov 21, 2014

Chris was very helpful and addressed all of my concerns. He stayed on top of the service and called me to let me know exactly what was done to fix my car. Couldn't be happier.

mmarkey

Nov 20, 2014

Chris fit me in even though Autohaus was very busy, provided a clean loner appropriate for the weather and obviously my car's problem was resolved. My E90 325i, while older but still my baby, was treated with the same care and respect as the newer models rolling in for service. I really like this place.

jcantrell

Nov 15, 2014

HIGHLY recommend this dealership. I'm 25, but look much younger, so I generally get ignored at auto dealerships. Jeremy immediately approached me and was very eager to meet my needs. He worked with me on multiple occasions to view, drive, and familiarize me with the car I was interested in. I very likely would NOT have purchased the vehicle had I not been given this level of help and consideration. Furthermore, Eric Fultz went above and beyond to work with my requirements when pursuing financing. Overall a phenomenal experience.

eppsbrua

Nov 14, 2014

Mike has proved himself to be the superstar of Autohous BMW service department by providing excellent service to me and my vehicle every time service is required. Thanks to the BMW Corp. for having qualified personnel like Mike and the BMW service department for keeping my ultimate driving machine ultimate.

dwlink1

Nov 8, 2014

My wife and I moved to St. Louis at the beginning of the year and given Autohaus's great service track record, we chose them as the dealership to service our [old] car. In July, we decided to purchase a new car and went back to Autohaus where our service adviser, Dan, recommended us to Karen, who became our CA.We decided to do European Delivery which involves a little more paperwork and some waiting time, but Karen was excellent through the entire process and made sure all the paperwork that had to be completed was done on time. Everything from pickup in Germany at the BMW Welt to vehicle re-delivery at Autohaus went extremely smooth.Throughout the sales experience Karen was very friendly and helpful and I never felt pressured at all to buy. She was prompt to return calls and kept us well-informed throughout the entire delivery process. Will certainly be back to purchase another BMW from Karen in the future!

dk1075

Oct 30, 2014

I have bought 6 automobiles from this dealership (5 from Renard Lasane) and have always been treated with fairness and respect. This dealership is top notch.

Drkristinaclay

Oct 30, 2014

I have been so impressed with the customer service in both the sales department with Bob Detert as well as the service department. The overall experiences I have had in working with Autohaus will keep me coming back as a loyal customer.

jackio82

Oct 30, 2014

My husband and I were looking for a specific type of truck for a while and were notified about the Ford f150 Supercrew that came into your dealership by Jamie in the internet dept. Within a week, we had our trade in paid off, the the new truck in our possesion and a great experience with all of the staff. High end dealership that caters to all. Thanks for the pleasant experience!

rhallsten

Oct 30, 2014

Dan has taken care of my cars for a number of years. Could not be more satisfied with the level of service that I receive from him. Keep up the great work and thanks for all your help!

Yvonne Gates

Oct 30, 2014

For the last eight years, I have had the pleasure of Autohaus being a part of my life. Greg Issitt and his team are so knowledgeable and friendly.

9996666

Oct 29, 2014

Excellent service department who have serviced our BMW's for many years. See Linda or Dan who are very knowledgeable about these vehicles and can generally diagnose any problem. Service work has been trouble-free, always fixed the first time, and solutions are cost-effective. Loaners are always immediately available although the customer waiting area is extremely nice and comfortable. A very trustworthy company to deal with.

cindy.kelly1

Oct 27, 2014

I'd like to commend Jennifer Burke for her outstanding customer service during my last two visits to Autohaus BMW. I accidentally left my garage pass, first in my own car and then in the loaner. Jennifer cheerfully and doggedly retrieved it for me on both occasions. She also got my wheelchair out of my trunk while it was in the service floor and helped load groceries when I turned in the loaner car. Jennifer was my advocate and expert when explaining our warranty. Thank you, Jennifer and Autohaus for your outstanding service. Cindy and Doug Kelly

MDimmerling

Oct 26, 2014

I thoroughly enjoyed my sales quest at Autohaus BMW. Even though I could not purchase the vehicle right away as expected, Joe stayed in contact with me to see how I was doing. A week later I was able to come in and purchase the vehicle without having to redo any paperwork as they saved it all for me. Overall the purchasing experience was great!I love my new 2014 328Xi!

JeremyJobe

Oct 25, 2014

I recently purchased a Certified Pre-Owned BMW 550i from Autohaus BMW. Bob Warner is a great guy, he is extremely friendly and knows the cars inside and out. We took a nice test drive, walked through some of the key features of the car, and even took a peek inside of some other car options. Bob was great throughout and focused on getting me in the car that would suit me. We agreed on a fair price for both sides within about 10 minutes, and off I went after some quick paperwork. Great dealership with great service. Thanks guys!

Katie Bruggeman

Oct 25, 2014

Joe Bauer was a pleasure to work with. He made the buying process fun and I am very satisfied with my new X3. Overall an excellent experience. We will continue to come back to buy our cars from Autohaus.

rich.knudson.7

Oct 25, 2014

Bob Dedert was great to deal with. Very professional. They had me in and out with no hassle. After dealing with other BMW dealers in the Midwest this was by far my best experience.

donaldlwallace

Oct 22, 2014