Used Cars for Sale at Autoland Toyota in Springfield, NJ

san1114

Mar 20, 2015

From the moment I stepped foot inside autoland toyota there was very positive friendly comforting atmosphere and I could tell right away this dealership was more then invested in selling cars. Everyone I met in this dealership have such good personalities it was as if this wasn't my first time there and that made the over all experience priceless. Pricing is great and the car is amazing! Thank you.

Cammimac

Jan 22, 2015

Everything was good. I have leased from and had my Rav4's serviced by Autoland for many years and have always been satisfied. I will continue to come to Autoland when my lease is up, and I will continue to use Autoland's service team when it is time for regular service.

mst

Jan 19, 2015

I am purchasing a 2015 Toyota Highlander LE Plus and I search the web for the best price I can get it for... so I visited 4 Toyota Dealership around my area making Autoland Toyota making my last stop. Autoland Toyota gave me more on my trade-in and I got the price of the Highlander that i wanted. My Salesman "MO" is great and and i did not get pressured nor try to add any unwated extras making the price to go any highier..

Reginataveira

Jan 12, 2015

Excellent, our sales associate, Jean Rock went above and beyond to help us and didn't rest until we were completely satisfied, and we are. I will recommend your dealership to all of my friends, family and business associated=s because i am am certain that they too will be satisfied.

koolkat

Jan 4, 2015

My experience at Autoland had always been great, so must cars to choose from and the people been great that will be my auto place.

dom

Dec 19, 2014

The salespeople we encountered were friendly, knowledgeable and did not pressure us into making a buying decision. We were able to negotiate on the value of our purchase considering our trade in vehicle and felt that we were treated fairly. We also feel that the financing and sale closing process was completed as efficiently as possible. The kids also appreciated the play room while we waited.

steveasian

Dec 6, 2014

Bill Southerland, the Service Advisor who has a great personality and knowledge to help me with my visit to correct the situation with my car. The wait time to complete the repair is quite long and that can be improve.

Drjcnyc

Dec 2, 2014

John Grosso is truly a seasoned pro. He knows his stuff, is professional, friendly, thorough, honest, and extremely helpful. He got me a great price, and made it easy to understand all the terms of the lease. John Grosso and Autoland are the best! Highly recommended.

Jamie T. Ranieri

Nov 8, 2014

Great customer service, very friendly and helpful staff. I was impressed with their professionalism and prompt work. I world recommend autoland service department with no problem.

kjose728

Sep 16, 2014

My purchase of all my vehicles is always smooth and waiting time is not too long. This is why I always get my car from this dealer.

Morelli17

Aug 31, 2014

Wow what a great salesman in Chrysler jeep ! Santiki was so good that I bought a Chrysler and leased a jeep the same day. He was so knowledgable and helpful during the entire process. Kudos to Santiki and both Kash n Corrie in financing !

bohdan

Aug 7, 2014

Your quality and quantity of services rendered is what gives you your sterling reputation. We were quite pleased with your attention to details and offers of future assistance. Mqny thanks!

ambatista

Jul 28, 2014

I came into autoland a little nervous and came out with a care I love and very happy,Jamel was my salesman and he was awesome. He made the whole time at the dealership great!!!Also the finance man, Billy Negron was very helpful and nice and also really funny!!!!!!

Arto2

Jul 28, 2014

Honored my appointment, confirmed the maintenace plan, and what was to be done. Priovided an estimate of the time it would take and kept me up to date on the progress. Delivered car on time. Also reviewed the future maintenance requirements.

Morrislncz

Jul 26, 2014

1800 Autoland. Your guys were great! Mike Jr, Jorge and Frank (along with Joe) made it easy for me to get what I wanted and quickly processed my lease. The experience was "beautiful", will be coming back again and again as well as telling others to go here.

HappyCustomer Again

Jul 23, 2014

My son and I knew exactly what we wanted, a fairly used van for his business. The van was advertised on line. When we arrived at AutoLand we were immediately taken care of by the used car manager and salesperson. We purchased a 2010 Chevy Van with 31k miles and were satisfied with the final price and financing terms. This is our 2nd purchase at AutoLand. Very professional and straight forward! Excellent Service.

Jimbo617

Jul 22, 2014

Great experience here. Tried pricing a new 200 and it didn't work, although we had another car in mind. Finally the next day we came back with information on how a car on their lot was overpriced (as stated on a website) and they dropped the price no problem. Michael Wright was a pleasure to work with and I recommend him to anyone. Be weary of the dealer in general though, as they can be tricky with their pricing and the conflicts between the website and the inventory maintained on the actual lot. All in all, happy with my purchase and the experience.

cesarauquilla

Jul 21, 2014

Great help and very friendly enviroment.. Melvin the sales person was extremely helpful, went detail by detail over and made sure we understood everything .. can ask for anything better .. John , peter , and Joseph and entire staff very friendly but deffently will be back for a newer vehicle and I'll deffently recommend every one I knoe and needs a new car to this dealer..

Scummings2014

Jul 21, 2014

Everyone there was very welcoming and helpful and did a fantastic job!! This was my first time ever buying a car and it was very easy and enjoyable, I am happy that I came here!

TiffanyT_04

Jun 16, 2014

My experience was Great! Very Honest and did a good Job on my car. Wait time was in and out. showed me my report for the car

cine1118

Jun 6, 2014

My salesman, Walter, made buying my very first brand new car a great experience. He was very knowledgeable and patient. He took me step by step to make this fun and pleasurable. I purchased a Dodge Caravan. Above, under "select vehicle brand purchased" only gave you the option "Toyota".

umbaqanga

May 29, 2014

They do a great job from first visit to test drive to paperwork processing and financing to car delivery.I strongly recommenddoing business tith them.

amarelo20

May 16, 2014

i had a great experience on servicing my truck..everything was on time..the appointment, car delivery, explanations on the recalls(2) and the waiting time(about 90 min)..the service man(Albert Gomez) was very professional explaining the recalls ..also was done the tires rotation /which was recommended every 5000 miles...very happy customer...

ananewhome

May 15, 2014

I have been at this dealership 2 years ago and Melvin assisted me at the time, he impressed me with his professionalism and know how of his products. But at that time my mind set wasnt for a Toyota, I ended up buying somewhere else another brand. Now came time to change again and I went to few dealers and then I remembered how nice was Melvin, how good he assisted me, he wasnt pushy like an ordinary salesperson, he offered me the plus, so I went back to him straight and he again came in very informative, consistant way of doing business, so I decided for make a deal with him. And I am salesperson too , and is not easy to be good. But he is beyond that, he is Great ! I bought the car because him, before anything else, I felt secure and comfortable with the trust level. I understood all his advices and what match better for my needs. I am happy with my new car.

yogarajah

May 4, 2014

I Purchased the car the salesman was very helpful and honerst and the price was good price i couldn't get the price no other dealer

loustruk

Apr 30, 2014

Great place. Great service. David was fast and professional. Appreciate the quality, respect and buying process. Definitely will recommend to all my friends.Thank you.

ourtoyotarav4

Apr 24, 2014

My husband and I would like to thank Mr. Melvin Mathew for making us so welcomed during our visit to Toyota. We came there simply to look around but ended up bringing home a new vehicle. That's how good a salesman Mr. Mathew is, and I mean it in a very positive way. More power to you, our new found friend!

oyette

Apr 19, 2014

Pedro Cavaleiro as well as the customer service are very friendly and helpful and very nice to you.They make you feel comfortable. The only thing is the waiting room needs little fix to make the customers morecomforable. thank you

mojay

Apr 16, 2014

Great hours, good location and great service. Customer service reps take time to answer questions and provide clear explanations of the work to be done. Clean and comfortable waiting area, and the wait time is reasonable.

cecilia1021

Apr 10, 2014

Went in for service yesterday and my service guy Pete is the best!! He is friendly, helpful and I never feel like I am being taken advantage of and I never feel pressured. Always a good experience..

Jack224

Apr 10, 2014

I came in to see a 2013 Highlander. I called ahead to say I'm 45 min away and therefore wanted to confirm availability including the specs and mileage of the car. Was told that the site was all accurate and car would we be waiting. When I arrived I noticed that the car had more than double the advertised mileage and was told it was a "system error." I reluctantly asked what the bottom line price was and was told by the salesman that "I'm not supposed to do this, but here is our markup and I'm prepared to knock off all but $500 of that markup". Sounded great until I saw the number and realized I was given a price $2.5k over the advertised price! When I pointed it out to the salesman he acted surprised and claimed he didn't realize it was an "add car" with special pricing. I asked what an add car was and he replied it was anything on the dealer website with a price that ended in a 2 designed to bring in traffic. I pulled up the site on my phone and noticed all the cars ended in 2 and asked if there were additional cars not listed on the site. He replied yes but failed to find any cars in his database that weren't on the dealer website with a price that ended in 2. The salesman then shamelessly claimed that the dealership was aggressively pricing all their cars with "add pricing" designed to move cars. They basically lured me in by advertising a lower mileage and then purposely offered me the car at a higher price than advertised. Its unfortunate because I've been to several Toyota dealerships in NJ and this was the first time I had a negative experience.

Charodf

Apr 2, 2014

The sales team is very engaged and dedicated to the customer. Specifically, the Sales Rep, Stefan made the process as simple as possible and met all of my needs with complete ease. Stefan was willing to do research and keep open communication via text and over the phone. Even in the cold weather he was very motivated and helpful in the search for my desired vehicle. I asked for a particular car he searched the lot on numerous occasions to make sure the car was in stock prior to my arrival and provided estimates to help with my decision. Stefan was very patient and understanding in regards to my needs which made my experience at auto land great. Frank R. the finance manager was also very helpful and understanding in regards to my concerns and tried his best to get me a price that I was comfortable paying. Camry Hybrid SEThanksCharod F.

Otorres1972

Mar 29, 2014

I have never had a better buying experience than that of Autoland. The sales team is amazing. Specifically, the Sales Manager, John. He made the process as simple as possible and met all my needs with a haggle-free ease. I am returning to Autoland for all of my vehicle needs.

boobahbear79

Mar 28, 2014

They were very helpful and the experience was great.they explain everything regarding what vehicle we purchased and gave us different options to choose from.

J noel

Mar 28, 2014

Quality work Friendly staff prices are a little too high in my opinion but I know if I have a problem it will be handled with no hassles

gillhath1

Mar 20, 2014

I worked with Anthony and Ed. My experience with both of them was excellent. I leased a Town and Country. I am very happy with our choice to go with your dealership! Thank you Gillian & Alan RosenbergThe above question about what Brand only gives a choice of Toyota. So I had to choose that.

gwalshminor

Mar 20, 2014

My son owns a Rav4 and loves it. I had an excellent experience at Autoland in Springfield. Both Godfrey and Peter Gabrielle were helpful and very professional.

T3mpr355

Mar 13, 2014

I was very satisfied with how tentative Godfrey was with my husband and I. He was very empathetic to the fact that we were not satisfied with our last purchase.

Logan152

Mar 10, 2014

Good end result, thanks to the team that work with me to get a 2014 Hylander. I have visited many dealership in PA but nothing compared to the service I received at this dealership. The drive from PA to Jersey was worth it for my new vehicle..

Kassiem

Mar 8, 2014

I was there for routine maintenance (oil change) and a check up, and service was quick and Mr. Rivera was friendly and kept me updated on my vehicle.

Pabask

Mar 8, 2014

As always appreciate the service that I get when I bring my vehicle in.Danny my service advisor made me and my vehicle feel like we were in goods hands!!Love my 012 Durango sxt.So,only thing I can say guys keep up the good work and thank you!!

331colleen

Feb 11, 2014

MY HUSBAND BOUGHT A PREV. OWNED 4RUNNER BACK IN 2010, SO WHEN I WANTED A NEW 4RUNNER, WE KNEW WHERE TO GO. JEANPAUL & MIRANDA WERE VERY PATIENT WITH US. THEY MADE BUYING A NEW VEHICLE A WONDERFUL EXPERIENCE. THERE WAS NO PRESSURE, THEY JUST WANTED TO MAKE US HAPPY. WHEN IT CAN DOWN TO TALKING $$ & PAYMENTS, WE WORKED WITH STEVE. STEVE WAS VERY PATIENT AND TOOK HIS TIME WITH US. THE ENTIRE EXPERIENCE HAS MADE US AUTOLAND CUSTOMERS FOR LIFE!! KEEP UP THE GREAT WORK!!!

ruthlzhou

Feb 9, 2014

The staff are very patient and knowledgeable. I thought I have to pay the deposit then get insurance ready before I can pick up the car. I am glad that I purchased the car from Autoland because it took me less than three hours to drive the car I bought away. They provided temp insurance and other initial documentation. Their service is excellent.

sarosheffendi

Jan 28, 2014

This review is for the vehicle I purchased from Jeep Chrysler.Great sales experience, straight forward, honest and no games. Santigui is a consumate professional and gentleman.

ddb727

Jan 23, 2014

This is the 3rd car I've purchased from Autoland and I wouldn't go to any other dealership. Everyone is customer service oriented and very attuned to my needs. I walk out knowing I've gotten the best value and the exact car I wanted. In addition the service center is top of the line with the same customer service quality as the showroom.

markdaloia

Dec 31, 2013

Whether it's Sales or Service we always have a very positive experience when we visit Autoland in Springfield. Most people know that trying to buy a new car, or having your car serviced very often can be a very negative experience. Not so at Autoland. I would (and do) recommend this dealership to Family, Friends, Neighbors and Associates. They go out of their way to accommodate their customers... Bravo to Autoland!!!

Jameson53

Dec 23, 2013

Alberto is the service rep of the year! love working with him! I feel i trust him & he is very courteous & the mechanics are very thorough.

Dhiren1111

Dec 13, 2013

Excellent service all the way, very friendly staff and very accommodative. Very glad to recommend to my friends. My emergency problem was taken care immediately.

JeanShim

Dec 6, 2013

This is my second car from this dealership and I can tell you that each time I had an outstanding experience. The employees are attentive and very professional, yet they make you feel at ease while they share their expertise with you. Buying a car is a harrowing experience for me but they take the anxiety away with their overall friendliness, customer service and efficiency. I absolutely endorse this dealership and I have recommended and will continue to recommend them because they are so gracious and kind.

DontShareEmail

Nov 4, 2013

Miranda was very easy to work with in deciding which new car to get. I was able to buy because she did not high pressure me, as so many others have at other dealerships. Kudos, Miranda! You really understand how to reach the prospective buyer!

Angcali

Oct 21, 2013

Exceptional Customer Service Orhan and Carmen are ultimate professionals.Pleasure to deal with them.Orhan went over specifics with me and took extra steps to show me certain features.

catofamilia

Oct 19, 2013

Jean Roc was charming, knowlegeable and answered all our questions (my wife and and adult daughter had lots of them). The staff on site were friendly and courteous. The four followup phone calls from various dealer personnel was too much though! Overall, it was a nice experience.

MattCarolan

Oct 2, 2013

I purchased a 2013 Prius C from Autoland in September of 2013. The first red flag I saw was the fact that they add "dealer options" to the car for $600. These option included a racing stripe decal and some moldings on the door edges. I got that knocked down by having them totally remove the racing stripe. After negotiating, I got a price that I wanted and an ok (not great) offer on my trade in. I also made sure that the salesman provided me with the full price that I was going to be paying for the car. This was key and everyone should do this. After that, I got to speak with the finance manager. His name is Billy Negron. The first thing that he did was claim that the APR on my loan was 1% higher than I had been told earlier. He claimed that no one had told him that it had changed. I then asked him what the total value that I was financing was. It was about $800 more than the purchase order that I had from the salesman said. I asked him what the discrepancy was and he told me that there was a $799 "dealer prep fee" on the car. At that point I was ready to walk out and not buy the car. He went out and "talked" to someone and then this fee magically disappeared. After that I went through the normal rigmarole of maintenance plans and warranties. I was at the dealer for a total of 3.5 hours. If you are going to buy something from Autoland, be careful as they try to basically steal money from people that are not vigilant. I would really go to any other Toyota dealer over them. If you do end up going here, make sure that you go over everything to make sure they are not hiding the fact that they are adding fees (apparently for no reason).

Hk473

Sep 21, 2013

Great experience from beginning to the end. I would use Autoland again and again. Whenever I go for service they thorough and explain in detail what is being donee.

Highlanderhappy

Sep 5, 2013

I love getting my car serviced at Autoland. The representatives are professional and courteous. I'm a happy customer of 9 years. They are the best!!

emperorwilson

Sep 3, 2013

I dropped my Prius off for the 5000 mile checkup. Service department was clean. Attitude of the workers was pleasant. My car was done early and I both received a phone call and email to let me know. My car came back all fine. Only wish they washed it. Guess that's only at the high end auto dealers. My experience at my last dealer for my Mazda was repeatedly not good. So far, Autoland Toyota is off to a good start.

mechuda

Aug 12, 2013

I am very very satisfy with the everything. I am very thankful for the help I got from Israel Cabrera and Billy Negron, you guys are the best.

tkerr1998

Aug 12, 2013

Excellent experience thanks auto land! Auto land has the best customer service, made me feel comfortable and were able to answer all of my questions. The auto land team made my deal as smooth as possible and allowed me to get everything I wanted in my car. My next Camry will be at auto land with kenny and his team!

Irpargan

Aug 7, 2013

My visit was great because of " my sales rep" Jean Rock....He rocks....this is our second car and I recommend my sister who would be there in a week or two....

alcerour

Aug 2, 2013

It was a nice visit, they treated us with great kindness and respect! We just went to ask and we have been buying another car!Thank you!!!

Momlorraine

Jul 30, 2013

I was pleasantly surprised that I purchased a 2013 Toyota Highlander onJuly 25. I had just started my search for a new vehicle. I had a Honda odyssey for 10 years and was very satisfied. However, I did not really like the design of their pilot. I reviewed the consumer report magazine , comparing several different models. The Highlander was a recommended vehicle. I was greeted by Jean Rock DUCHEINE at AUTOLAND . He was a gentleman and allowed me to roam the showroom with my friend with no pressure. I was able to compare styles and features on my own. When I had questions, he was able to help me with that. I was able to test drive a Limited Highlander. It was a pleasure to be able to make an important decision without the stress. I was impressed with the friendly, professional staff who made this purchase so nice. To Jean Rock, Billy from finance, and the staff who prepped by new vehicle, I say "THANK YOU" I would highly recommend AUTOLAND and give you a 10!!!!

Lcy1008

Jun 23, 2013

Horrible service my car was repair yet with many other damage things like for example scratches to loose parts also falling broken parts that had nothing to do w the repair I had to make 3 trips so I can solve this matter n yet I'm completely un satisfied overall they do a Mickey Mouse job specially if they c you young and Being a young lady that unfortunately went to this dealer to pay for a Jeep cash! I hope I never have to go there it was a nightmare!

Bpaulan1

Jun 9, 2013

Great experience. Still waiting on referral for sending brother in who also lease a car. Salesman was friendly and knowledgable. Would refer him to friends and family.

PMA51

Jun 9, 2013

I walked into Autoland not being ready to have a good experience with the Salesmen or anyone else in Autoland for that matter. I was beyond surprised with the way my wife and I were treated. From the beginning to the very end of our transaction buying our new car was amazing. The way your personnel treated us was very professional. The dealing with the price of the new vehicle, our trade-in, the way your personnel handled getting us a vehicle from another location (since the color we wanted was not in stock) was simply amazing. No pressure was applied upon us to buy a vehicle. I tested drove a couple of your vehicles and not once was the Salesman in a hurry to make us buy a vehicle, or in a hurry to get rid of us. I would and will recommend my family and friends to just your dealership. I would also like to thank Mr. Lawrence M. Valdez, Mr. Jonathan Williams, and Mr. Peter Gabriele again for their service, professionalism, and kindness towards my wife and myself.

sand173

Jun 9, 2013

We had a very positive experience at the dealer. We had several test drives and were provided with ample time to make our decision. The salesman, Bryan Jovel was diligent in following up with us and ensuring we were satisfied. The only thing that was a bit frustrating, was the length of time it took to finalize the deal - this involved a few hours of sitting until a financial worker was available.

evanpaulan

Jun 5, 2013

Excellent service by Byran. Very informative and helped my purchasing of a first car easy and stress free. There was no pressure to purchase any car and he listened to what I was looking for in a vehicle.

Zbenyard

Jun 1, 2013

Orhan was patient, approachable and genuine saleaman. He was attentive to my needs and delivered, without being PUSHY!!! There should be more salesman like him at this dealership. Because of this experience, I will tell my family, friends, colleagues and even my enemies if they are in the market to purchase a car to go see Orhan. Great worker and nice guy. Hiring him is one of the best decisions by the executive/hr team. Keep up the great work

kenyac689

May 29, 2013

I had a great experience shopping my new car with you guys you have a excellent employee thank you so much for you help! keep it up you guys are a great team!

Virgo345

May 29, 2013

Amazing Service. Would recommend this dealer to friends/family. Kenny and Adam were great salesmen. I went BACK to Toyota specifically to work with them!

danford4321

May 24, 2013

We appreciate the patience and courtesy sales man Ralph showed in fulfilling my wife's request to find a van type vehicle for our family to take on long trips, He recommended a Toyota Sierra and we thank him.

mslandybrock

May 23, 2013

I found Mr. Mitchell and the staff at Autoland very helpful in finding the perfect car for me. I was looking for a car large enough to be comfortable for my family and I. I told Mr. Mitchell that there were certain things that were non-negotiable and he was able to find exactly what I wanted and needed. I ask for a black highlander and he found that. I asked for 4 cylinder and two wheel or forward wheel drive. He found that. I told them that I needed a back up camera, and he was able to include that in the deal.It took all day, but eventually when I left after much back and forth in negotiations, I was very happy, and I just wanted to thank everyone for all of their help at Autoland,Ms. Brock

markhdavis

May 20, 2013

Extremely professional and buttoned-up dealership. I had bought cars from them before and came in to look, ended up buying at a very competitive price. Very thorough follow-up from emails from everyone I met.

jx67

May 19, 2013

I went to Autoland to turn in my 2010 RAV4 and pick out a new car to lease. I was so satisfied with my 2010 RAV4 that it was suggested that I test drive the 2013. It was just a few minutes before I was driving the new RAV4 and was shown the improvements. The dealership took care of everything and I was able to drive back home in my new car. It was a fantastic experience -- no hassles, complete attention to detail and all my questions were addressed. Any time I have been to Autoland whether to pick up a new leased car or for service, I have always been pleased by how they make sure I am completely satisfied.

186345

May 17, 2013

I purchased 2 Toyota vehicles at Autoland 10 years ago. The cars have been phenomenal and never experienced serious issues since the maintanance was kept up. I returned this time around for a new 4Runner and worked with Jamal, Mike Jr, Peter (sales Mgr) and Frank (finance). Jamal is the ultimate professional - friendly, kind, and took the time to explain all the questions and concerns my husband and I had. The entire staff did a nice job but dealing with Mike Jr and Jamal are the reasons I would recommend Toyota to freinds and relatives. Liz Rodriguez

shparber

May 14, 2013

It was 8-30pm -we coming for buy new car and Bryan care us like babies and we make right deal and people work with us after store closed.Good Bryan and rest team.Thanks ,Mikhail.

jrzmom

May 8, 2013

From the minute we walked into Autoland Toyota, to the minute we left, we were treated with Respect and a Regality that we never experienced in any other dealership before. We never felt rushed, persuaded or any of the other bad feelings you'd normally feel when your out shopping at the majority of other Dealerships. Our sales person was, courteous and considerate and so was the entire staff. We purchased a 2013 Camry XLE loaded and were ecstatic with the price, color and everything else included. We live in southern N.J. which is about an 1 hour and a half ride, but it was absolutely worth the trip. My hats off to a dealership that really cares about their consumers!!!

Asessoms

Apr 30, 2013

Jeanrock was very friendly and patient with me. He greeted me at the door and worked hard to get me a great deal. Extremely happy!

grnpnt

Apr 29, 2013

My experience was excellent. I was shown a variety of vehicles and was not pressured at all. John Grasso was very friendly and eager to please. I got an excellent price and am extremely happy with my new Tacoma.

ithelpdesk

Apr 23, 2013

Dealership has good customer service, however my car appraisal took over 2 hours, and the appraised amount was tremendously lower that what it should have been, especially since I got an email that said my car was in HIGH DEMAND.Became increasingly unsatisfied with my visit to this dealership, especially since it took over two hours just to get my vehicle appraised!In the meantime, they were trying to sell me a car, which I said I was not interested in doing, until I got the appraised value!

China5256

Apr 22, 2013

Autoland sales rep were very friendly, informative, not pushy, very patient with me due to the fact that I did not know what car I wanted. He showed me different models and assured me that I will find a car that will meet all my needs. He said these cars are excellent and they sell them selves just "test drive them" He was right, I choose a 2013 Highlander Se and I love my car. Its amazing, its fully loaded and its a good running vehicle. The financial aspect went very smoothly, I drove home with my brand new car. Your staff in Autoland are very professional, caring human beings. They roll out the red carpet for you, I felt like a valued cusomer. I will recommend all my friends and family to go to Autoland to buy their cars. Thank you for all your help. A satisfied customer Nereida Santiago

snawolski

Apr 16, 2013

I enjoyed my experience at AutoLand from the moment my family and I arrived we were treated with courteous professionalism, which has continued with follow up correspondance since our purchase.

erickrenzo12

Apr 10, 2013

Good dealership, just 2 things that bugged me. I was there looking at vehicles about 1.5 years ago and when I was ready to lease a Toyota Camry, I call my insurance to see how much the insurance would be and after I give my insurance agent the VIN number, she tells me that it is a 2011 Camry NOT a 2012 Camry. I told that to the sales person and he kept insisting it was a 2012. YOU MAKE THE DECISION AS TO WHO WAS RIGHT.I then buckled at purchasing the vehicle and kept giving them reasons why not to buy...one of them the "actuality" of the model year, and the Manager angrily comes to me and tells me how much you do you want to lease it for? I just give him a number of $250/month....and he goes and writes on a little paper that if he gets me the vehicle at this price that I would agree to buy it. I reluctantly replied that I WILL NOT SIGN your little made up contract, and told him to see if he could get me that price. He got mad that I did not sign his agreement and that he cannot give me a deal until I sign his little paper.UNBELIEVABLE TACTICS!!!!

kmendez53

Apr 9, 2013

Mervin greeted us, the minute we walked in, with a smile. He asked us a few questions before proceeding with a sale and was not very pushy. Mervin was very knowledgeable with all vehicles and knew exactly what we were looking for. He seemed very professional and had a very pleasant demeanor.Although it was getting late, Sam was very patient with us and answered every question we had relating the different options of warranty for our vehicle. He answered every question we had regarding the paperwork we had to sign.Humberto was very thorough with showing us step by step on how to use every feature our new RAV4 was equipped with. He even followed up with a phone call a few days later to ask if we had any questions, he will be available to answer.Overall experience was great and because of friendly staff, we recommend Autoland to family and friends.

Bzanor7599

Apr 8, 2013

What a GREAT car purchase experience my husband and I had!!! Roland Burke and his team, Orin McKay, were truly exeptional - THANK YOU VERY MUCH! We love our new car too!

katiewertheimer

Apr 6, 2013

Our recent experience at Toyota Autoland was great. The people we worked with were knowledgeable and professional, making the car buying process, which can be overwhelming, virtually painless. I would recommend this dealership to anyone looking to purchase or lease.

usnr

Apr 6, 2013

Jamel and Michael made buying my 2012 toyota camry hybrid enjoyable.Jamel gave me and my family a test drive in the car and was very friendly when we was driving it. When I sat down to talk price Michael Maffucci was able to work with in my budget. I would recommend Autoland for anybody looking to buy a toyota.

Sgasque01

Apr 5, 2013

Great experience!! My sales guy "Felix" was the best!! The process was easy and the team members treated me like I was their favorite customer. Kudos to AutoLand Toyota!!

MikefromNewJersey

Apr 4, 2013

1) Courteous, respectful and professional.2) My sales rep representative Vinny was very knowledgeable and was very patient explaining the various models available. When my family wanted a specific model with back up camera, specific leather color, and Sport Edition, Vinny walked around to each car on the lot and found it for us.The selection on the lot was enormous so finding that specific car was easy with my sales representative. So next time ask for Vinny when you decide to shop at Autoland! He will take care of you.3) Peter the manager was very professional and worked on negotiating a price that we could all agree upon. Most importantly he treated you with respect!4) Pleasant, no pressure shopping experience with free food for their customers on their showroom floor! Can't beat that!

highlanddave13

Mar 27, 2013

Sales man John Grosso was fantastic and finance manager pervis patel was also great I'm a repeat customer and because of these two guys I always come back to autoland. I also gave autoland three customers who were very happy and bought toyotas from autoland.

nappello

Mar 26, 2013

Car shopping is typically a horrific experience due to the stressful nature of such a large commitment. Autoland makes this experience a lot more positive because the staff is so awesome. They are patient, friendly, and understanding. They made my experience way more enjoyable than it would have been otherwise.

Skullgitto

Mar 26, 2013

My Experience with Autoland was great. The sales representative took the time to make sure that all my questions was answered and was able to explain the benefits of each car. I was able to test drive each car, to determine which one would be right for me and the sale representative was patient and understanding. The only problem I had was the Financial Associate/Advisor who kept on forcing me to purchase an extra coverage which I did not need nor want and the waiting for someone to put gas in the car I purchased. I was waiting for about an hour for the car to get pump up with gas. Other than that, everything else was fine.

Jcoffey4

Mar 25, 2013

Melvin knew everything about the Toyota RAV4 I purchased and was able to answer my questions about the car. He was very excited about the car I was buying and it made me feel confident I was buying a good, reliable car.

jsarnelli

Mar 13, 2013

My experience at Autoland was ideal. Everyone was helpful and friendly and I left with a new car that I love. Adam Lika, Dario Albarron and Frank in the finance department were all helpful and friendly. I did not have to wait long to get my new car, and when I drove it off the lot the tank was full and the car was spotless. I would highly recommend Autoland to anyone looking to buy a Toyota!

alexmendoza123

Mar 11, 2013

Went in to Autoland & was greeted very professionally. The salesman was very kind and took the time needed to answer any questions we had. The test drive experience was great, no hassle. We had our young daughter with us, and as the time went on she got restless, however the salesman did his best to please her & keep her happy,. The dealership had lots of fun things for the kids, free pizza, tv toys etc. The car is great, Purchased a new Sienna, the process from salesman, manager to finance went smooth and as expected. The delivery was late at night & they missed a few spots in cleaning, but quickly and effectively resolved that the next day., The finance manager we worked with, Steve was very professional & did his best to get me the best rate he could. Every aspect of customer service experienced here was great, the best part is that there was no pressure to purchase, and that was a relief from years past experience. All in all I would definitely get my next car here again.

OKSD31

Mar 11, 2013

EXPERERINCE WAS GREAT AND MY SALES PERSON JAMEL WAS WONDERFUL. I FELT LIKE HIM AND THE MANAGEMENT TEAM BEND OVER BACKWARDS TO ASSIST ME.AM SO HAPPYWITH MY NEW CAR

tjpnu

Mar 7, 2013

The sales person was informative, helpful and not pushy. When I came back after doing my price research, I could reach an agreement with the sales team right away.

lenora07203

Mar 6, 2013

WE HAD AN AWESOME VISIT. VANESSA FRANCES ATTENDED TO OUR EVERY NEED AND ADDRESSED OUR EVERY CONCERNS. SHE LISTENED ATTENTIVELY AND ANSWERED EVERY QUESTION. OUR PURCHASED WAS HANDLED IN A TIMELY MATTER LEAVING NOTHING TO CHANCE. WE FELT SPECIAL AND WERE TREATED AS FAMILY. THOSE WHO ALSO HELPED TO ENHANCE OUR EXPERIENCE; MIKE JUNIOR AND STEVE SCHIEFER , ALSO TREATED US AS FAMILY AND MADE US FEEL SPECIAL. THEY REALLY TOUCHED OUR HEARTS AND ADDRESSED OUR NEEDS. THEY WERE VERY WILLING TO WORK WITH US; WHICH ALLOWED US TO RIDE OUT WITH THE VEHICLES OF OUR CHIOICE. THE UNTOUCHABLE FINANCE PEOPLE MADE THEMSELF VERY VISIBLE. AUTOLAND HAS BEEN MY FAMILY'S DEALERSHIP OF CHOICE SINCE THE EARLY 1990'S AND THERE WAS A TIME THE FINANCE MEN WERE NOT SO VISIBLE. THEY WERE THE MEN BEHIND THE DOOR. YOU DIDN'T SEE THEM. THEY WERE UNTOUCHABLE!!!! LOL. BUT THOSE DAYS ARE LONG GONE . EVERYONE IS VERY FRIENDLY. UPON OUR ARRIVAL WE WERE ESCORTED TO MS. VANESSA'S OFFICE THIS AGAIN MADE US FEEL OUR VISIT MATTERED. THE BUILDING IS VERY CLEAN. THE COFFEE AND ,HOTCHOCOLATE ARE ALWAYS AVAILABLE AS WELL AS FRUIT.. AND THE POPCORN IS THE BEST. WE LIKE THE CHILDREN PLAY AREA . WHO EVER HELPED WITH THE REMODELING AND WAS PART OF CUSTOMER NEEDS AND CUSTOMER RELATIONS CONSIDERED EVERYTHING FROM SOUP TO NUTS. NO ROCK WAS LEFT UNTURNED. THANKS FOR LISTENING TO WE YOUR CUSTOMERS. IT MAKES SUCH A DIFFERENCE FOR US. KEEP UP THE GREAT WORK!! AS FOR MY FAMILY AUTOLAND OF SPRINGFIELD IS TE BEST DEALSHIP IN THE UNITED STATES.....THANKS FOR ALL YOU DO.MR. AND MRS. ANTONIO HUNTER

Kjbjenn

Mar 4, 2013

Great experience and great customer service. Highly recommended for anyone looking to purchase or lease. People were friendly and not pushy at all. Loved it.

mpessah

Mar 4, 2013

We were very enchanted tnot only to visit Autoland. very happy and satisfied to come out of there with our goal? even though we were planning to reduce somewhat our monthly payment. The team is charming, the service great.

kennethSerulneck

Mar 2, 2013

Everyone at the dealership was professional, courteous and friendly. My salesman Ralph Mitchel and his boss went out of their way to be helpful and showed me how everything in my auto worked and went over every item on my contract. I would certainly recommend them to my family and friends.

avani2204

Feb 27, 2013

it was all good, they were very friendly and did not get frusteted when went back and forth between choices of three different cars. thanks

hmunoz1070

Feb 26, 2013

Always great service, that's why I always come back. I have already leased 3 vehicle from Toyota won't change dealer for no other

lsateja

Feb 19, 2013

Steve was by far the most friendly, helpful, profesional and knowledgeable Car salesman we've ever worked with. He showed us all possible options for the Rav4. He also was easy to negotiate with out feeling pressured. I would highly recommend Steve to friends and family members. We will definitely work with Steve in the future once our lease ends.

jgalon

Feb 16, 2013

I came to this dealership to test drive a Toyota Prius. I was not expecting much if could make a good deal of the Prius since I need to trade my 2010 Honda Accord. But, the moment I met Mr. Orho, everything went well beyond my expectation. And with all his effort I was able to get all the incentive that I could get just to afford the Toyota Prius Plug-in. I am very pleased with the deal I get, and I would difinitely recomend them to my family and friends.

joedl

Feb 8, 2013

Sales Rep Jean Rock: warm friendly reception; knowledgeable on car specs and advantages over other makes; no hard sell even when not ready to buy yet on first visit + no sour comments/attitude unlike in other dealers; patient to work with and most often with a smile; stayed overtime until we were satisfied in taking new car home.His Manager: showed eagerness to work with us on price; believed did his best to accommodate our counteroffersFinancial: very thorough and efficient and informative

fmarmo553

Feb 7, 2013

I would recommend your dealership to everyone I know, I was very satisfied and pleased with all your dealership personnel and employees. I was very impressed with your dealership. For once it was painless.

jmpie1104

Feb 2, 2013

My experience at Autoland was unlike anyother of my car buying experiences. Staff is absolutely amazing and once my lease is up I will be coming back to Autoland again!!!Customer for life, thank you to everyone.

rajendiran

Jan 30, 2013

I do want to thank all of you for striving to do a better job with the customer. With that intent you can become the best.

emperorwilson

Jan 28, 2013

Everything was great about my my experience except the actual purchase. After we settled on a deal, I had to wait a long time for finance. All told, I was at the dealer for about 4 hours after I said I want to buy the car. Other than that, though, everything went well. Orhan, Lawrence and the finance team were friendly and I never felt pressured. I would definitely recommend AutoLand and especially Orhan.

VTimpanaro

Jan 28, 2013

Ralph was very helpful. I came in knowing what model car I wanted to see and he did not push bigger or more expensive cars on me like some of the other dealerships that I went to. I appreciated all of his help.

danine3

Jan 17, 2013

We had a wonderful experience at Autoland. Staff was extremely helpful and friendly. Ash and Joe made everything easy. In addition, they have a great showroom with TV and food if you need to wait. I would recommend Autoland to friends and family. We will definitely go back when it is time for our next car!

Edgar613

Jan 17, 2013

Salesmen are friendly, got a good deal and information were provided clearly. I would recommend Autoland dealership in their excellent service. More power and sales this 2013!!!

fencer0901

Jan 15, 2013

Melvin was an excellent salesman understands his products and was very understanding with respect to our needs. Billy Negro explained all aspects ofd the purchase and options. Both employees are an excellent representation of the values of Autoland.CongratulationsFrank Mustilli

PHV Matt M

Jan 13, 2013

Autoland was low pressure & professional. We knew we wanted a hybrid going in. We got interested in the brand-new Plug-In Prius. Rondell, our salesman, was friendly, helpful and informative. A very good experience.

corcoran

Jan 9, 2013

The the process in buying the car in total took 20-25 hours. Whatever procedures policies that are in place from walking in to driving out the door with new car need to be revamped. I am sure you do not want a sales person working on that process for that long when they can be closing more deals. I am sure this cuts into sales time which in turn cuts into profit. Might want to streamline process and have each department communicate with each other more efficiently to cut down on wasted time for customer. I had no issues with your staff, I think they are good people and helpful and kudos to them. I think JeanRock did a great job in handling it.

amela.zuberi

Jan 8, 2013

Yes, because we were extremely ecstatic of the cooperation and help of the employee Curtis Parrish. He helped us to feel at home and be comfortable with every detail and questions we had. We are extremely content with our purchase of the Toyota Corolla 2013. We have already shared our amazing purchase with family members and they have been interested. We have been so lucky to have cooperated and associated ourselves with such great service members at Toyota. We thank you for the guidance of choosing such a great car.

rahind638

Jan 4, 2013

making the deal to purchase the automobile was not as complicated and did not take a whole lot of time,they came to reasonable price and we started the paper work.

reviewerxx

Jan 2, 2013

Scheduled maintenance for my Toyota. Received a list of items that needed to be done in addition to the maintenance that was schedule. Agreed to go ahead and do the work. When work was completed, I wrote out a check for the full amount of the service visit. The girls in the office ran the check thru some third party credit evaluator service. The check was rejected, not because there was no money in the bank to cover the check, not because my credit rating was poor, not because I have ever bounced a check, but because I never wrote a check for this particular dealership. The only credit card I had on me was an American Express card, which they would not check. They would not accept my check, nor credit card and would not give me the keys to the car.At this point the Office Manager in the back office came out after I requested she come to the desk. I went online and showed her that I had more than 10 times the amount that the check was written for. She said she would not accept the check because the third party service they use would not approve the check. I asked to speak with this service on the phone, and they confirmed that the only reason they would not accept the check was that I had never written a check at Autoland before.I called my husband at work and he had to leave his office to come and help me deal with this.When he arrived he asked to speak with the office manager's boss and told him what had happened. We happened to have leased this car from this Autoland dealership, and had done all maintenance for the leased car as well as a second Toyota we owned there. He told us he would try to help us out.When he returned he said they would accept the check. The woman office manager came out of her office once again and said that she had initiated a conference call with the Autoland Controller, and the Manager of Autoland to review the situation and after they checked us out they decided to accept my check.Though this was an aggravating process, I was very polite so much so that another customer waiting for their car came up to me and congratulated me in dealing with this situation in a very professional manner.Administrative people in the service department who accept payment for work done need to be instructed on what constitutes "good" customer service. They represent Autoland and their attitude towards the customer can negatively impact future repair work and future sales of their cars.

AMvenza

Dec 11, 2012

I have got car for lease second time at Autoland Toyota and I am happy to be permanent castomer of this dealership. Next new car definitely here. I recommend Autoland Toyota to all my friends and relatives.

JamesClements

Dec 10, 2012

Ms. Loureiro was able to make an excellent deal on the specific vehicle that I was seeking. She further assisted in making sure that the time between making the deal and getting the vehicle was the fastest in my experience. Her in depth knowledge of the vehicle (Prius electric) guaranteed that every question or concern that I presented was appropriately addressed. I was impressed by all aspects of this buying experience at Autoland Toyota.James Clements

nmehta

Dec 10, 2012

Very friendly staff. Overall good experience. Competetive pricing and negotiations for a good deal.Would reccomend to others for a good shopping experience. Comfortable customer area within autoland.

sola

Dec 10, 2012

We continue to get excellent attention any time we go to the dealership to make a purchase and this time we were more educated on what we gain by buying Toyota R4 in the class of SUV.This is my 6th Vehcile purchased from Autoland and I am not disappointed at all.

carlyaortiz

Dec 9, 2012

This dealership and my salesperson were very helpful and professional. I had a great experience and would consider purchasing from them again, and using the same salesperson, John Grasso. He was a pleasure to work with.

smart75

Dec 6, 2012

Ralph made the experience very enjoyable. He is a valuable asset to your dealership.We thank him for his patience, sincerity, honesty, and overall honesty.

JRente425

Dec 4, 2012

Mr. Jamel Crawford, was very helpful to me and my wife . I have already recommended my sister to go and see Mr. Crawford . Thank you for all the help he gave me.I bought a 2009 for my wife in July 0f 2008.Thank you again,

john.mehta.16

Dec 3, 2012

Melvin was a great associate that was patient and understood everyone one of our needs. He took his time and was very professional. They offered us several options based on our financial capability. The experience felt as if we were cozy in our home shopping from our bedroom. I would recommend this dealership to all my friends and family.

bronzeybabe

Dec 1, 2012

Mr. Parrish was very informative, friendly, gracious and explained car buying in a very efficient manner. I would, and will, recommend anyone I know who wants to buy a Toyota to seek him out as the individual to speak to!!

daniel.toppino

Nov 23, 2012

Mr. Grasso was very helpful in picking out a new Camry. My old Toyota was destroyed by the storm surge from Hurricane Sandy and I was told by a friend of mine to go to Autoland. I'm glad I did. The same day that I went to puchase a new vehicle I was driving the new car home. Mr. Grasso took care of everything. I will definitely tell my friends of my experience and now know where to go for all my car needs in the future. Again, thank you to Mr. Grasso in my families time of need. Respectfully, Daniel Toppino

rgnaik

Nov 21, 2012

Overall great service and customer-centric approach; helpful sales staff; very professional financial dealing; following up post-sales to make sure that all your buying needs were adequately addressed.

nikell44

Nov 19, 2012

Just an awesome experience from my salesperson, to the manager and finance person. It was a awesome experience and I expect to trade in my 2010 Ford Explorer for a Camry very soon.

fischerlp

Nov 17, 2012

Kathleen provided excellent service. She is professional and attentive in her interaction with us. She is knowledgeable regarding the Toyota Brand/ models--we purchased a Camry and Corolla! We are so happy to have worked with Kathleen and the staff at Autoland.

doctorob02

Nov 15, 2012

the guys that worked with my father and I where awesome they all worked together and got things do with a lot of good humor to

Jinwei

Nov 13, 2012

We have a great experience with Jeanrock Ducheine. He's professional and knew what we wanted.He's really helpful on our final decision. Now I really enjoy my new car and I strongly recommend Jeanrock Ducheine.

Souljur99

Oct 27, 2012

This is now my 2nd purchase from Autoland, mainly due to how much I trust John Grasso and his extremely friendly and personal approach to buying a car with no pressure. I recommend John to everyone I know... He's GREAT!!!

g.williams

Oct 25, 2012

I have bought Toyotas twice in the past from Autoland Toyota, and wanted to continue with the good experience. John Grasso was very helpful, friendly and experienced in getting me the best price at the right time. He made the experience pleasant. Everyone at the dealership was very friendly.

barbabcock

Oct 24, 2012

My husband and I are very careful consumers and were dismayed to find ourselves suddenly in need of replacing my 18 year Camry. I knew that this time around I wanted a hybrid...hopefully used. We headed for Autoland on Rt. 22 in Springfield, NJ because we thought there would be a variety of cars to choose from. And there were, but not what I wanted in a used car. So, facing the purchase of a new car we did more research. The sales people with whom I dealt were very patient. They knowledgeably answered every question and let us go out for two test drives on our own. It took a couple of days but we ended up with a new Prius V 5 with which I am extraordinarily happy! Everyone at Autoland was very friendly and helpful. And that hasn't stopped just because we drove out of the showroom. They still call and email to make sure that every last detail has been nailed down and that we aren't having any problems. Within days of the purchase, I drove the car up to Maine. It was perfect...even getting over a bump in our road that I was worried about. Looking forward to the drive home again. Maybe we'll even drive across the country! Thank you Toyota and Autoland!Barbara Babcock,New Providence, NJ

bretcho

Oct 22, 2012

I was very satisfied with the service at Autoland. Our salesman Robert was very helpful and informative. We did end up getting the car we wanted at the price we wanted. I will be using Autoland again and refer it to family and friends. As a matter of fact my parents just bought a car from Autoland Dodge right after me.

GREICHERS753

Oct 22, 2012

Our lease was up and we are loyal Camry fans.We never felt any pressure to buy or lease another vehicle.Everyone at Autoland treated us like family,that is why we always go there (our 6th lease from Autoland),what does that say about us Angel Gascot is a true asset to the Autoland Family,very helpful and honest person to deal with. Thank-You, Gail & Donald Reichers

Charles Lind

Oct 18, 2012

Sales staff was courteous and well informed, accomodating to work out an acceptable sales price. Demo drive was short but informative. Previous purchase 3 years ago was a good experience and ongoing maintenance of Sienna was excellent.

dgalerj

Oct 9, 2012

Autoland made our first experience with leasing quite easy. They have the cars we wanted to look at and test drive. Perhaps the most significant criterion for us is their service department. We have been bringing our cars to them for two years and are very happy with the experience.

elacher

Oct 9, 2012

On my first visit I had a salesman who was very polite, but I could not understand his speech due to a heavy accent he had, so on my second visit I requested another salesman. We got Steve who was excellent, knew his product very well, and was able to answer all our questions and was quite helpful in explaining what we wanted to know. I felt that I was treated with respect throughout the transaction, and although I think the trade-in value of my car was worth more than the dealer gave me, I did agree to the final price. Everyone at the dealership was very friendly and tried to be helpful, which made our interactions very pleasant.

Robert Mooney

Sep 19, 2012

Although I was apprehensive going to a "Highway" dealership, I was very satisfied with everything about my experience. You had inventory, so I could really check out different models, had the actual vehicle equiped as I would have ordered it, on your property, my sales person was knowledgable and very pleasant, and even the "closer" who's name I can't remember was great. This, even despite the fact I had my nephew with me who sells Buicks and who got pretty agressive with the "closer" in my opinion. All in all my experience could not have been better and actually changed my long held opinion of highway dealerships for the better.

conelle7

Sep 18, 2012

Great service from the moment I drove into the parking lot. I would recomment to a family or friend. Very satisfied with the deal made.

rflores123

Sep 18, 2012

The experience was pleasurable, I just think we could have gotten a better deal for the car we purchased. They required we comeback to sign more paperwork and the car has limitd amount of mile we shoudl eb using or we will g over at teh end of our contract.

rodster3367

Sep 18, 2012

My overall experience was a great one. Although I did think the cars I traded in were worth more money than I was given. I am willing to overlook it.

SarahTwiny

Sep 11, 2012

Donald and Pete were AWESOME!I wasn't planning on leasing the day I went in but after they exceeded all of my expectations and realized I was going to get a car (2012 Camry LE) with more features then I have ever had, for a great price. How could I refuse?! Plus, 2 years maintenance free was what sealed the deal for me! Very very happy with my lease, car and overall experience at Autoland Toyota!

vikkirian

Sep 11, 2012

there was a great selection of vehicles ON THE FLOOR. i was allowed to browse the floor before asking to talk to a salesmen. low pressure sales tactic

pdiaz1983

Sep 8, 2012

I had a great experience at Autoland. The salesman, Humberto Vargas, was very helpful in helping me find what I liked and was right for me. The price was great and I am very happy with my purchase. I would definitely recommend this dealership to my family and friends.

mmushaty

Sep 7, 2012

Orhan and Lawrence were fantastic sales representatives. I'm also in sales, and the most important thing in sales is to listen to the customer's needs. Orhan and Lawrence did a great job of finding out what was important to my wife and I, steering us in the proper direction, and making the deal work financially. I have written a customer testimonial at Autoland so please refer to that document for more specifics.Thanks,Mike

chrisg07901

Sep 6, 2012

The staff were exceptionally friendly and attentive to all details. Everything was explained clearly and when I had any questions, they were answered immediately. Everyone with whom I dealt with were extremely knowledgeable. The vehicle was ready for me when they said it would be. The paper work was handled in a professional manner with great expertise, facilities were immaculate and the whole process could not have been easier. I have no problem referring the dealership to all of my friends, family and acquaintances.

sigmund

Sep 5, 2012

i dealt with your dealership once befor and was very satisfied especialy working with john grasso hhe new every thing about the camry .after i purchase the camry he sat down with me and my wife and explain how to run the camry and all the the features the camry has

Helene Miele

Sep 3, 2012

Jean was a wonderful salesman. He was friendly and fair; it was the first dealership where I felt they wanted to make a sale and was willing to work with me on my new Toyota Highlander. The only downside of this dealer was waiting for the finance people to close the deal; waited over 2 hours to speak with them.

caity.bierman

Aug 31, 2012

Everyone was really nice and helpful at Autoland Toyota. I was immediately greeted, and helped. Felix was knowledgeable and was more than willing to show me everything about the car I was interested in. Everything was great and I love the car I was able to find from Autoland.

mmgorman160

Aug 28, 2012

Ash was authentic, sincere and knowledgable of the brand and the specifics of the service department. He shared his experience with owning a Camry SE. Good experience overall. I gave an evaluation while I was at the dealership.

gmaisack

Aug 26, 2012

Ralph went out of his way to help me pick the best Toyota Pickup truck in my price range.After the Dealer ship closed Ralph stayed with me to finalize all the paperwork , and make sure everything was done to my satisfactation.Ralph also went above the rest when he found out I had no way to get my new Truck home that night , and also drive my car home. He stayed and drove my car home with me to my house , with another security guy following him in another car. This way I would not have to drive him home. I was so tired that night I would have not made it home and been able to drive him back to the dealership.This all was done at 11:00 PM and the dealership closed at 9:30Great Customer Service,he is way above all the other Sales people !Gregory Maisack

Chuckorg

Aug 25, 2012

If you only need to purchase a vehicle and never have to deal with them again, by all means consider Autoland Toyota. For leasing or servicing your vehicle avoid at all costs. They kept my vehicle in service for two months because they could not resolve an issue and tried multiple times to return it to me without having solved the problem. Their leasing process is also a complete joke with lack of professionalism all along the way. Ridiculous.

bmojica

Aug 21, 2012

I am absolutely impressed by the professionalism, courtesy and overall friendly demeanor portrayed by Ryan, Adam & Steven. I went to Autoland with hopes to purchase a new vehicle, and after a few setbacks I was unsure it would happen but these 3 were consistently kind and courteous. I have never experienced such wonderful service! Autoland is LUCKY to have Ryan, Adam and Steven.

omsalas

Aug 21, 2012

I have no words to express how much we as a Salas Toyota Family (we have 5 toyotas) appreciate the courtesy, respect and professionalism on closing the deal for my daughter Marcia Salas new 2012 Camry. Just Right after my daughter surviving a dangerous carjacking of our 2007 Camry.Our profund appreciation and thanks to Adam, Frank and Orhan for the great job on helping healing the emotional wounds left by the car thief criminals. Toyota staff They make us feel greatly happy like having a supporting family members to deal with a loss.Adam, Frank, Orhan The Salas Family love you guys

patelmihir17

Aug 21, 2012

Jean Rock He give us a Excellent services IF i want buy New CAR next time i will see him first From: Nita & Mihir Patel

strany7000

Aug 21, 2012

Roland and Billy worked hard to ensure that we got a great deal, and a great car. Very personable and hardworking gentlemen. I would go back and buy another Toyota if it were fiscally possible, but I would want those two to oversee it because I felt safe and comfortable in their hands.

waheed

Aug 20, 2012

Enjoy my purchase from Autoland hope they will keep their standard always high than other and I look forward to introduce my freinds to Autolines

lsmithpsy

Aug 15, 2012

The staff was very helpful,attentive,and friendly. We were able to get the car and the financing terms we needed. We enjoyed the snacks while we waited!

MEESHIE

Aug 15, 2012

JOHN WAS EXCELLENT! VERY KNOWLEDGABLE, HELPFUL AND MADE BUYING A NEW CAR ACTUALLY FUN!I REALLY ENJOYED MY EXPERIENCE AT AUTOLAND AND WOULD RECOMMEND USING AUTOLAND AND JOHN TO EVERYONE!

cpessolano41

Aug 6, 2012

These 3 men, John, Lawrence and Bill made our transaction as pleasant as possible eventhough it was very lengthy due to the fact that we were giving a leased car back early and trading in another used car. I could not have been happier with how everything went so smoothly and pleasantly. I would recommend your dealership to any one that may be looking for a car. Thanks again, Christina Pessolano

lneufeld

Aug 5, 2012

I was purchasing a car for the first time since losing my husband. It was a scary venture for me, but John was enthusiastic, polite, informative and patient. I appreciated the time he gave me and his understanding of the process. I would be happy to deal with him and Autoland in the future. Thank you.

moises canales

Aug 1, 2012

I bought a 2012 camry from Autoland my experience was great my sales person was very helpfull didnt rush me or push me to get done quick like other dealers, i test drive 4 different cars before i decided what car i was buying and Many helped me all the way i got a good deal im happy with my new car. I highly recomend Autoland to anyone looking to buy a car great service great cars great deals.

patricia reardon

Aug 1, 2012

Salesman, Steve Souh was excellent. I highly commend his service. Overall procedure inefficient. After I complained about the inordinate amount of time I was spending, Financial Manager, Steve Stheifer told me "If you don't like the procedure, you don't have to take the car." This after I had spent an entire afternoon in the dealership, agred to the terms and had already changed my insurance and handed over my check.

MCJ26

Jul 25, 2012

This is my second Toyota from Autoland Toyota and I am please with the 2012 vehicle.I was very please with the ease of the paperwork and how helpful Vanessa Cortes Francis was. It was a pleasure working with her. The rest of the Toyotaland staff were helpful and friendly.

thewiseberg

Jul 25, 2012

Both Felix and Adam were so great with us. They made the process go very smoothly and quickly. They were prompt in email responses before we arrived and everything was in order when we came to get the car. Felix was great in showing us all the details/features of the car. Both were very polite and customer service was great. We are so thankful to them for such a good experience and we are really enjoying the car!

garyj12345

Jul 23, 2012

Overall Experience was great.Customer Service1 (Great) Quality of Work1 great Friendliness1 (Great)Overall Experience1 (Great)Price1 (Great)thank you very muchGARY JANDERSIT908-966-0597

rosario_gina

Jul 22, 2012

I really enjoyed the entire process of purchacing/leasing with Autoland. Everyone was very friendly and very knowledgable. I will definitely be going back when my lease is up. I highly doubt I would go anywhere else after such a great experience. I was treated like royalty! And I would definitely recommend Toyotaland.

danie777

Jul 18, 2012

This experience by far was the best of the last five leases I have made. I felt that the sales associate, John Grasso, truly made the process- of choosing a car and getting the price we were budgeted for-a successful and enjoyable one. His ability to relate to us and our needs was evident from the moment we began. Thank you for the great deal and beautiful car!!

Roles

Jul 18, 2012

Steven was very friendly, helpful, explained everything in detail, changed my decision from just looking to buying. I am very happy with my new car.

Bellsu

Jul 13, 2012

Having visited other dealerships prior to coming to Autoland, I can better appreciate the care I was given at Autoland. From the moment I walked in the door, I was greeted enthusiastically. A young man approached me with a welcoming smile and introduced himself as Angel. From that moment on, I was on the path to buying my new car. Angel asked what type of car I was interested in. When I told him that I wanted a Rav 4 and that I knew what features I wanted but was unsure of color, he walked me out to the lot and discussed colors with me. I was very impressed with his knowledge of all the Rav 4s he had in inventory. At other dealerships, the salesman had no idea what they had. Angel knew his stuff! That young man was prepared to sell those cars. After a test drive, Angel gave me a tour of the Autoland departments. When we sat down to negotiate, I honestly thought, please let them come to me with a good price because I want to buy my car from this young man. I was so happy when we reached a deal. From start to finish, it was an extremely pleasant experience!Yesterday, I went to pick up my new plates. There was Angel waiting for me with everything all set. No wasted time, in and out in fast time. But as always, Angel asked if there was anything else he could do for me. As I told him, I am raving about him to all of my friends nd encouraging them to visit Autoland and ask for Angel.You have an eager young man there. What a big difference from the disinterested attitude I had encountered in other dealerships. I hope he will have a long and successful career.

leamiller

Jul 13, 2012

Everyone was very helpful in accommodating our needs and providing the best quality service. As a first-time car shopper, I felt comfortable and assured that I was receiving a great deal.

patel118

Jul 6, 2012

Orhan went out of his way to help and made the experience an enjoyable one. Really appreciate him going the extra mile for the customer.

adee616

Jun 27, 2012

Good structure...Sales very knowledeable and really know about the Vehicles...Great inventories...Coozy atmosphere...clean...relaxing...would recommend this dealership to others to come visit.

bjpc

Jun 21, 2012

We arrived at this dealership on a Saturday afternoon with a specific vehicle in mind that we had seen online. After wandering around the parking lot for several minutes because the salesman couldn't remember where the models in which we were interested were located,we test drove two vehicles and were definitely interested in purchasing one of them. We sat down with our salesman to discuss pricing and the trade-in value of our current vehicle. The salesman disappeared with our keys - understandable for them to value the car. He returned several minutes later without the keys and when I asked for them, I was ignored. At this point we felt like we were dealing with the three stooges in a tag team attempt to get us to sign a contract. During the course of the negotiations one of the assistant managers actually raised the quoted price of the car by $500. I asked for my keys 3 more times before I went to the service desk and got them myself after insisting that they tell me where they were. After 2 1/2hours, we left without a car. I would not purchase a vehicle here. If you enjoy this type of tag-team nonsense, this is the place for you. If instead you are interested in a courteous and businesslike approach to the purchase without the comedy routine and "let's make a deal" nonsense, stay away from Autoland. I have since purchased a new Toyota; it did not come from Autoland.

ramssl

Jun 18, 2012

Joe Catena and Felix Shaulov were awesome to deal with. Felix was very helpful with all our questions. Best experience I ever had buying a car! Thank You

Marcop927

Jun 8, 2012

It was an excelent experience. I am deffinatly recomending Frends and family to go to Autoland in Springfield. I drove all the way from CT and was extreamly satified. Well worth the trip.

margot55

Jun 8, 2012

We had leased our previous 5 cars from Toyota of Morristown, but when we had gone back there last month to make a deal for my next car, they seemed to disregard our previous loyalty and would not come to terms with us. I went online to check inventory of all other Toyota dealerships within a reasonable range of us and found that Autoland had the exact same car as the one we were interested in at Morristown, and in the same color that I wanted. I asked for a quote online for a 36 mo. lease, 12,000 miles/year, no money up front, and then Dario and I went back and forth via email on the haggling until we reached what we felt was a fair deal (upping the lease length to 42 mos). With that, we arranged to come in the same evening and we came home with our new Prius! Humberto in particular was a pleasure to work with, as well as the 2 financial guys, whose names I unfortunately cannot remember.

Miriam Carchman

May 31, 2012

We were very pleased with your sales people, especially Vanessa. Frank set up the leasing and he was very competant. The showroom was attractive. We were offered snacks and we were there long enough to get hungry. My husband called prior to our visit and they had the color we wanted in an Avalon. My husband was not well that day and your salespeople were able to get him in and out of the showroom on an elevator.

lzerbo

May 29, 2012

The employees are frendly,nice and they have been very helpful. I am happy with the product but I was disapointed when I was told that I could not change the payment plan.

jjm1227

May 26, 2012

I purchased a certified 2009 sienna last year and after I came back home I found out one headset in the back seat was missing. I went back and was promised to have one for me. During 6 WEEKS waiting, they got one with wrong size, another one with wrong color( both were used ones, very old, like from juckyard). finally I asked the manager when he will get right one for me. His answer was that he did not know. He also claimed that I got used car, therefore the replacement should be used( the tone of the voice was not friendly). Out of disappiontment, I called Toyota USA 1-800# to complain and they sent my complaint to the dealer.This is the turning point for me. Paula( customer relation manager) called me right away and promised to order a new headset for me. 2 or 3 days later I got my new headset( I bought car on 10/1/2011 and got my headset on 11/19/2011.) Before Paula got involved, I swear that I would never come back to this dealership and I would give zero star to them. Now I give 5 star to customer service because how Paula took care of my issue and did right thing for the customer. For that reason, I will come back to buy a car from them knowing someone in this dealership cares about customer. Thank you, Ms. Paula Guthner.

Goodmbd

May 18, 2012

Very friendly from drive on to lot until second visit to pick up car. Took all the time necessary to let us drive car for test, explain car and handle all the paper work for trade in an new car.

Jrjr023

May 17, 2012

My purchase experience was wonderful. Everyone who helped me was very professional and courteous. Dealership was clean and spacious. Will recommend dealership to family and friends.

almedia560

May 11, 2012

Salesman, Mr Parrish, was very helpful selecting my car, I didn't know exact what model I wanted-though, I was leaning toward a toyota and with Mr Parrish's knowledge and patience, I was able to chose a car, the same day in spite of my indecisiveness.

ldembner

May 8, 2012

I was very happy with my salesman. He wasn't pushy at all and he was very pleasant. He was knowledgable about the car I was interested in and I would go back to him for a future purchase.

jimpan68

May 3, 2012

The people at the dealership were professional and friendly. I was given ample time to test drive the car and my questions were answered promptly. I did not feel presured into making the purchase. My options were fully explained before I was asked to make a decision.

chi0983

May 1, 2012

Bryan was very friendly and helpful. He was able to work a price with me that I accepted and took my brand new toyota highlander home. I would definitely come back to buy another car in the future and hopefully he will still be around, but the staff seemed to be very quick with responses to their customers as I observed.

Williep63

May 1, 2012

Very rude once they have your money. Will not even talk to you after that. I would never buy here again. They act like a bunch of wanna be crooks.

tonyrocha

Apr 29, 2012

John Grasso was professional and very knowledge, his attention to details was very satisfied and I would not hesitate to recommend to my friends.It was great.

EMBruno

Apr 27, 2012

Curtis helped me find the exact vehicle I was looking for. Steven was very quick and informative when it came down to handling all the documentation.

dinust77

Apr 25, 2012

I had an excellent experience. Employees were very friendly and nice. I would recommend this dealer to my friends. My family loves that when I got the lease they put a big bow on top of my car!

Ed M

Apr 11, 2012

Everyone was very helpful as I was interested in a car to travel to and from work on a daily basis that had great gas mileage. I also purchased a Highlander from Angel about 6 months earlier.

Holyjoley70

Apr 11, 2012

Both Rich and Rafic were a pleasure to work with. Kind, patient, and professional would best describe them. Thanks again for a wonderful and joyous experience.

cncgal3

Apr 9, 2012

We went for a used car and ended up leaving with a 2008 Nissan Altima that had only one previous owner. After two days with the car, the battery died and the car wouldn't start. Yes, the employees were friendly, but they should've been aware of the battery life and fixed it, or at least told us.

debscar09

Apr 9, 2012

I was helped by Vanessa (sorry I forget her last name) she was most helpful, friendly, answered all my questions and some questions I didn't know I had. She did not give me a lot of talk got straight to the point and I appreciated this. She did everything to move things along in an organized and efficient way. I believe it was Steven who handled the last process of my paper work. He was also very efficient and friendly. I would definitely recommend these people to family and friends.

sbhatia732

Apr 7, 2012

I very much so did indeed like there customer service. every one was very nice and helpful. i will defiantly buy my next car from this dealership. thank you!

garyguthreau

Apr 3, 2012

Robert Smith was excellent in working with us. He was very thorough in his sharing of the car features. We had no haggling over price and our experience in buying this car will play very strongly in our future car needs. We are now looking at another vehicle later this year for our daughter and will be coming back again.

ritapatel

Apr 3, 2012

We are happy to buy from autoland. We were welcome warmly by the salesman Mr WILSON.He took care of us by showing cars. He is a really good and helpful salesperson.

dbjacoby

Mar 31, 2012

Richard was extremely knowledgeable about the various cars and their options. He listened to my "want" list in a new car and provided several options. Along with Steve, they made the process of buying a car easy!

CPK34

Mar 27, 2012

We were apprehensive about dealing with the stress of purchasing a new car up until the moment we walked into the clean, warm, and friendly dealership at 1800 Autoland. Our sales representative John Grasso made the experience easy, professional and fun. John answered all of our questions with detail and it is obvious to us that he is an invaluable asset to his coworkers and the dealership at large. John ensured we left with the exact car we wanted. He was also extremely helpful setting us up with all of our paperwork and in dealing with our auto insurance carrier. Our prerequisite for purchasing a new vehicle would be not only to go back to Autoland but to insist on working with John Grasso again. Thanks to all of the other friendly staff we briefly encountered as well!!!Cade and Corinne

mpalazzo62

Mar 27, 2012

As mentioned in my email to G M Joseph A. Catena recently, my experience with your dealership and the acquisition of a 2012 Camry SE was nothing less than OUTSTANDING

sjmerlo

Mar 23, 2012

Lawrence and Orhan were extremely friendly and helpful in returning my old lease and leasing my new Prius. They made the process very easy. I am completely satisfied.

firestine

Mar 11, 2012

We were talked to in a very friendly manner. Our questions were also answered quickly.The dealership has a very friendly atmosphere,pizza was quite good.

brendatiro

Mar 5, 2012

From doorstep to lobby the people were so warm and accommodating. the salesman was very professional in dealing with what we wanted to have. very practical and had human relation appeal. perfect branch!!

steveppb23

Mar 5, 2012

Dario was very professional and highly educated on the car(s) we looked at and eventually agreed to purchase. He made the experience very easy and pleasant and I would recommend him to others. His overall customer service was the best I have ever had at anytime dealing with car dealerships. Autoland was very curteous and offered a very comfortable environment.

sportymich

Feb 28, 2012

Felix was friendly, informative and helpful without being pushy. He assisted us in finding a way to buy the car within our budget. The dealership is clean and comfortable. We were glad to have the pizza, popcorn and coffee while we waited.

jtrutkowski

Feb 11, 2012

It was nice not being pressured by sales rep.to buy a car.Sales Rep. was understanding about affordable purchase price and budget.It was a pleasant experience.

Susan Mandel

Feb 9, 2012

Wilson was friendly and made us feel comfortable from the minute we walked in the door. The car was bought for my daughter, and Wilson took the time to answer all her questions. She was not treated as a young girl who did not know what she was talking about(which is what we experienced in another car dealer). We got a great price, and a great package. My only complaint was the amount of time it took us to pick up the car. The car was already set up and on the lot waiting for us when we arrived. Even with that, it took at least 2 and a half hours to get all the paperwork done. That being said, we were treated nicely the entire time.I absolutely recommend you to others. I was amazed that buying a new car could be a nice experience.

cjkanterman

Feb 8, 2012

We walked in knowing we wanted a middle of the row Sienna. We were welcomed by Wilson. To our surprise, it was his first day on the job. We were a bit leary about this. However, Wilson worked great with us. He knew what we wanted and didn't try to push anything else on us (we would have walked out if that happened)We left that day with a new car purchased.

egonzalez1956

Feb 8, 2012

Hi, Ralph was real great with my purchasing of my new Rav4.He work with me all the way thru my new purchase had a lot patients for me.

geraldjrj

Feb 7, 2012

Every one I spoke with from the first person I met to the person that went over all of the car accessories when I was taking delivery couldn't have been more helpful.So much so that I also bought a car for my wife from Autoland.

julisa

Feb 7, 2012

Robert was very friendly and knowledgeable, answered all the questions we had and we had lots of it. we trade in a car and bought a brand new Sienna 2012 he got us driving back home in less than 4 hrs that was way above what we expected. Great service

aburg123

Jan 22, 2012

From the moment we set foot in the parking lot, we were warmly greeted by Chidi. We chatted briefly as he escorted us to his office. His warm, friendly and professional manner made it easy and comfortable to work with him. At one point of the negotiations, we met the manager, Peter, who solidified the deal. Also, the showroom was beautiful. This was the best experience ever in buying a car, mainly because of the professionalism and integrity of the indiviuals who helped us. I ended up purchasing the exact the car I wanted. Thank you so much. I hope to come to the next meeting on the first wednesday of the month, weather permitting. Thank you again.AnnMarie Burg

vhunglee

Jan 18, 2012

Great experience at Springfield Autoland, staff is courteous and friendly. Horhan was terrific and very very informative! Had a great experience with Steve as well!

dpaa20

Jan 17, 2012

1. I have recommended the dealership to a co-worker. I would not have done that unless I was satisfied.2. Joseph Catena closed the sale and was good, however Humberto did the follow-up and he was GREAT (not to take anything from Joseph because he was just fine). Note we, Dolores and I, spent at least 3 hours with Humberto and perhaps 15 minutes with Joseph. I never had to ask for anything twice...one request to Humberto and it was done then or at the approiate time. 3. All the personnel at your dealship were quite friendly. Always getting a greeting and a smile. (Go to another dealership and you will know why I even mention this.)4. Something I do not like...The Pop-Up at the end. All that legalize when all I'm doing is answering a question request from you. That gives me a bad feeling. I only continued because of the good will of the personnal at the dearship.

magalys

Jan 15, 2012

I had an excellent experience. The staff made getting a new vehicle pleasant. The financial information was also made very clear and that helped me make a quick decision. Thank you.

tonilynnann

Dec 31, 2011

Rich was very helpful in finding a vehicle that fit my needs and Adam was very fair when negotiating the price and the value on my trade in. I was pleasantly surprised at how easy it was to buy a car I love and feel I got a fair deal on.

affie4u

Dec 29, 2011

Had a good experience at autoland.Would tell others this is a great place to go to get a car.Very happy with the car I got.

mharamoto

Dec 28, 2011

Very good service. Made us feel comfortable. I will recommend to my friends.Felix was very friendly and helpful. I traded in my Honda CRV and will never go back.

piplagate007

Dec 27, 2011

we have great experience on autoland.ASH KHALIL is best sales person i ever see. also manager JOW CATINA is also nice to us.we have a good deal on our new Toyota 2012 highlander.over all we have great experience on autoland.i like to thank you all autoland staff to provide best service to us. have a happy holiday and happy new year.Thank youPrakash Patel988 Nelson PlacePiscataway , NJ 08854732-371-4326

mikeyc2391

Dec 22, 2011

I went to Autoland to test drive a Sequioa, it was a bit out of my price range. Joe Catena and staff were extremely accomodating and showed me alternatives. Ultimately, they offered me a great value for my trade in and i was able to get the car i wanted!!! This was a pleasant experience that i had not encountered with other dealers.

mkeenan1121

Dec 9, 2011

Angel was extremely helpful. We came in with a newspaper ad and he found us exactly what we wanted at the price we wanted. We checked other dealerships and found that none would match the price we received with the extras on the car.

warnerjd

Dec 8, 2011

I was complete satisfied with the deal I receive from my Toyota dealership. My salesperson, Orhan, was the most knowledgeable salesman I have ever dealt with, and the finance person, Rafic, gave me the best financing he could. This was the best experience I've ever had purchasing a car. This is my 3rd Toyota and I will never drive another type car.Thanks Toyota for making the best cars on the road today and making my purchase the best I've ever had!!Joyce Warner

zaim

Dec 8, 2011

great service,friendly atmosphre,nice waiting area,food ,drink,excellent staff,the staff was very helpful,in proces of making decision and help as make right choise

parekhamit30

Dec 5, 2011

I was satisfied with over all customer service with this dealership. I would recommend this dealership to my friends. Nissan and Kia give a bonus of $250-300 on recommendation. If there are such bonus schemes in toyota showrooms I am pretty much sure the sales would increase than expected. Everybody are aware that toyota is much superior to kia and nissan, but they give extra bonus on referral which makes them more competitive. I believe the real competitor is honda accord which is equally a good car. I just suggest to improve the marketing skills like bonus which nissan and kia gives. I am driving this car and am loving it.

vmisiak

Nov 27, 2011

I would recommend Autoland to any of my friends and family. They were very professional,efficient and I was very satisfied with buying my new car from them. The transaction was quick and I was very happy.

sdoulatram

Nov 21, 2011

Vennessa and her manager Mike were abosulutely wonderful to deal with. They were polite and patient while I made my decision to purchase a new Camry from them. They were very accommodative with my needs and requests. I would certainly recommend them to my friends.

Ed M

Nov 20, 2011

I purchased a new car after losing my old car to a fallen tree limb. I had a nice experience. People were very friendly and service was good. There is nothing more to say.

joeandrosemary

Nov 15, 2011

From start to finish our experience at Autoland has been outstanding. Roland did an excellent job of helping make our decision. Considering we did not intend on buying a new car at this time, we were convinced by Roland to do so.

martyski

Nov 9, 2011

John Grasso was very helpful with my lease of my highlander. he showed me everything about the car and explained everything. I was very happy with Autoland.

Wonderdad

Nov 4, 2011

I traded in my 2011 sienna for a 2012 higlander. Rondell made it a painless experience from selecting the vehicle to finding what would work for me. He handled all the paperwork and even liased with the insurance company. I just drove out with the vehicle after coffee and popcorn... And signing a whole stack of documents!

kelleymolinaro

Oct 21, 2011

I have been leasing / purchasing cars from Johnny for 16 years. For this lease (for my Mom) I considered comparable cars from two other manufacturers. There were advantages to both cars over the Camry. My family was urging me to investigale all options in order to get the best deal for my Mom. I spoke to salesmen at two dealerships regarding the cars, their lease promotions, and set up appointments. But I've dealt with other car salesmen in the past and every experience has be a nightmare. The advantages of the other cars, including alleged lower cost, just couldn't outweigh the benefits of dealing with John Grasso.Johnny's courteous and friendly. He listens to what your needs are, and with his incredible knowledge of the industry, he "leaves no stone unturned" to find exactly the car that you want, and a deal that you're comfortable with. He doesn't waste your time, doesn't try to sell you something you don't need. To me that's the ideal salesman. I am grateful to be able to deal with Johnny every few years when we need new cars.

cfloyd001

Oct 20, 2011

Nice guys,They took the time to understand my needs and were very polite to deal with. I am a Director of Sales and I respect people who understand the two most important things in sales, listening and asking questions to determine needs versus wants.Thanks Angel (Gascon)Cam Floyd

crobert9

Oct 20, 2011

fast service, sales man new what he was talking about, very friendly, showed me all the features on car, had paperwork done in a timely manner.

silkhat

Oct 19, 2011

Everyone I spoke with, especially the salesman, were extremely friendy, courteous and knowledgeable. Even those that I did not have any sales contact with. The new car owners seminar was very useful and again many questions were answered. In 1999 I bought a new Camry for my wife, the first car agency I stopped at was AutoLand it was terrible, needless to say I didn't buy the car there. So this time I went to AutoLand with trepidation, merely to get a competative price, ready to run - this was the second Toyota dealer I had stopped at, and the first dealer was very nice - however it ended up that I bought the car there...no pressure, just politeness. I will recommend AutoLand to anyone I know who is in the market for a car.

janice522

Oct 18, 2011

Jorge Romero was very knowlegable, helpful, and courteous. He went out of his way to ensure that my buying experience was a pleasant one. Everyone at Autoland was very efficient and welcoming. From the moment I entered the dealership, right through today, I have had constant communication from Jorge and the entire staff (service dept. and customer service) checking to make sure that I am 100% satisfied with my new 2011 Toyota Rav 4. I love my new Toyota and plan on remaining a loyal Toyota customer in the future.

firsttimetoyota

Oct 12, 2011

I wasn't sure of the car I wanted, but thanks to Curtis's knowledge he helped me make my decision to buy the Toyota Rav4. Curtis was courteous, knowledable and professional. He was not pushy which was important to me. Even after I drove my new vehicle off the lot...I had a concern and called Curtis. He returned my call and had a resolution for me. Thank you Toyota, Autoland for making this car buying process as easy as possible. Special thanks to Mark Montenero, Curtis Parish and Pete.

gkafka

Oct 6, 2011

Rich was very pleasant, helpful, knowledgeable,accommodating. He did the best he could to get us the best price, although we then had to bargain with Adam a bit more -that's par for the course when buying a car. Rich is still very helpful when we have any questions about the new car. He is a very good salesman.This is about the 5th car I bought from Autoland (not all Toyotas) and this time was probably the most pleasant (although I obviously liked my previous experiences, otherwise I would not have been back).

TPS06

Oct 6, 2011

Great Experience. I will never go any where else. The staff was above and beyond friendly. They worked with me and my wife to ensure that we could have the car that we wanted, but not have to over pay for it. They wanted to keep it within our budget as much as possible.

polak347

Oct 4, 2011

People were friendly and overall a good experience. When finally settling on a price, it seemed like we would not work through a deal and wish the salesperson needed less time with his management person to confirm a deal.

djknkmk

Sep 30, 2011

Roland was very helpful. He took the time to show us the cars we wanted and made sure we were happy. He followed up to make sure the car worked for us and set up future appointment. Great guy to deal with. I will send others to see him. A pleasent experience

bdaniel0914

Sep 23, 2011

I give this dealer an excellent rataing because this is the second new car I have acquired from them and everyone there was curteous, attentive, and helpful. I expect to continue to shop from this dealer as long as I live in the area.

MELISSAFERRARO

Sep 22, 2011

WHY DID I GIVE AUTOLAND OF TOYOTA ALL 5'S A GREAT REVIEW... FIRST OF ALL I HAVE BEEN TO MANY DEALERSHIPS AND THEY HAVE NOT SATISFIED ALL MY NEED WHEN IT HAS COME TO BUYING A VEHICLE. BUT AT AUTOLAND OF TOYOTA I WAS SOO IMPRESSED JUST THE OVERALL EXPERIENCE WAS ASTONISHING.CUSTOMER SERVICE, STARTING OFF WITH RALPH MITCHELL THE SALESMAN HE DEFINITELY WOW'D ME. JUST BY HIS PERSONALITY AND OVERALL CHARISMA HE WAS SOO DETAILED WITH EVERY CAR FROM THE BIGGEST DETAIL LIKE THE ENGINE TO THE SMALLEST DETAIL, LIKE THE CHANGE HOLDER AND EVERYTHING IN BETWEEN. QUALITY OF WORK.. PURVISH PATEL WAS VERY HELPFUL AND ATTENTIVE WITH MY FINANCING HE DETAILED EVERY TYPE OF CAR AND CHOICE OF FINANCE THAT FIT MY BUDGET AND NOT JUST MY BUDGET BUT ALSO THAT WOULD FIT MY FAMILY AS WELL. STEVE SCHLEIFER ALSO WAS EXTREMELY AMAZING WITH EXPLAINING ALL THE WHAT I WAS SIGNING AND WHAT WAS NECESSARY THAT I WOULD NEED OR NOT NEED TO FIT MY BUDGET.. AGAIN I WAS VERY IMPRESSED WITH PURVISH AND STEVE.FRIENDLINESS.. THIS IS EASY.. ALL THE STAFF AT AUTOLAND WAS NOTHING BUT FRIENDLY PRICE... I WAS VERY HAPPY WITH THE PRICE IT FIT MY BUDGET I FELT I GOT MORE CAR FOR THE MONEYOVERALL EXPERIENCE... I HAVE TO SAY I WILL ALWAYS BUY A CAR HERE AND ILL TELL YOU WHY MY BROTHER IN 2001 BOUGHT A VEHICLE FROM AUTOLAND AND THEN AFTER MY OTHER BROTHER PURCHASED 3 MORE VEHICLES (HEY THEY MUST BE DOING SOMETHING RIGHT) THE ONE THING THAT I LIKED WAS IN 2001 THE FINANCE MANAGER MY BROTHER DEALT WITH WAS THE SAME FINANCE MANAGER I DEALT WITH FOR THIS PURCHASE AND IT IS 2011 AFTER 10 YEARS LATER TO COME BACK TO A DEALERSHIP AND SEE THE SAME FACE MAKE YOU FEEL GOOD AND KNOW THAT ITS NOT JUST A COMPANY BUT THEY REALLY DO TREAT YOU LIKE FAMILY SO AFTER 4 VEHICLES PURCHASED I WILL CONTINUE TO PURCHASE VEHICLES FROM AUTOLAND EVEN THOUGH YOUR ARE AN HOUR AWAY FROM MY RESIDENCE.. AND I WILL ALWAYS RECOMMEND YOUR DEALERSHIP TO ANYONE THAT ASK ME WHERE CAN I PURCHASE A VEHICLE THANK YOU AUTOLAND OF TOYOTA

slawrence

Sep 15, 2011

They were very friendly and went the extra mile to make sure their customer was satisfied and happy.They were very patient with me and wanted me to get the best deal that was affordable. They showed great interst in their work and pleasing their valued customer.

Wsutyak

Sep 13, 2011

I was in and out of the dealership in less than three hours. Needed a vehicle fast since prior vehicle was flood damaged by Hurricane Irene.

marieley

Sep 12, 2011

David was very informative, knew about the details of the vehicle and provided useful information to me and my spouse. You could tell her really knew about the Rav 4 models.

amandioelisabete

Sep 9, 2011

We are very satisfied with the sale of our car.Everyone was very helpful. Thank you, we will recommend our friends to go to your store.

shenny1212

Sep 9, 2011

Byron gave us great attention, patience, and showed us many different choices. We are very satisfied with the purchase we made. Thankyou for your service.

froggigger

Sep 5, 2011

3 years ago no had unpleasant experience but now yes. Jonathan and Rafic were excellent. This time there were no surprises. And the pricing was more to our liking. If we had Jonathan 3 years ago we wouldn't have facilated with the idea of returning to Toyota. And thanks to Rafic we left this time around with GAP insurance.Oh, also the Service Department Manager is awesome too - Lou I believe.Thanks.

gcar1973

Sep 5, 2011

Generally a good experience. I wish we had been given GAP options earlier in the process as adding that expense raised my monthly payment, and I had not factored that cost in.

puss

Sep 1, 2011

I traded in my 2001 Toyota Camry and the price offered was about 60% less than if I had sold it on the open market. I took in a $1000 voucher that I printed from the internet and I am not aware nor was shown if it was used to help reduce the price.

alimasoom

Aug 19, 2011

good price on new vehicle. very nice and honest people. no games or hidden charges. nice reception and friendly environment. They offered ToyotaCare which is a good incentive. my overall experience with this dealership was excellent.

PamelaPinkham

Aug 17, 2011

The customer care we received from John Grasso was superlative, but all of the Toyota team deserve our deepest thanks and compliments. Job well done.

mwdauz

Aug 14, 2011

We went there yesterday and we had a great experience better than other dealership we already experience.As soon as we arrive every single salesperson or manager we pass by greet u to say hi . Salesperson Roger Knight is so friendly,honest and polite.The place itself is so child friendly had a separate room for them to entertain while waiting for us.And also have free food like pizza ,popcorn, fruits and drinks.They have a little incentive thing for new owners,they gave us a scratch off game that we can win prices from $10-$1000.even we won $10 still its a good thing for people its like treat for everyone. And i see other people beside us look happy because they really work it out for everyone to get a good deal they wanted even u have a bad credit rate or a good one.I trade in my honda passport with no problems and give us a good price for trade.Overall our experience in Autoland dealeshipwas was indeed very good and highly recommend this place to all my coworkers,friends and families.

milicatomich

Aug 11, 2011

Positive experience all around--everyone was polite, friendly and informed. I would recommend this dealership and especially Ralph Mitchell to anyone interested in purchasing a Toyota.

alfredo7

Aug 10, 2011

I AM VERY HAPPY BECAUSE I GOT THE CAR THE I WAS LOOKING AND BYRON THE SALES PERSON HE IS PERSON THE WILL WORK IN ANYTHING AND DO THE BEST TO HELP YOU TO GET YOU CAR AND ALWAYS LIKE TO GO WITH HIM BECAUSE HE NEVER FORGET A CUSTOMER I WAS BEFORE AND CAME BACK HE IS THE SAME PERSON I FEEL THE HE IS THE RIGHT PERSON FOR THE RIGHT JOB CONGRATULATION BYRON YOUR THE BEST.

rosemarielal

Aug 10, 2011

I have rated Autoland as "Great" because of Joe Catena managing the dealership and for John Grasso being the number 1 salesperson that you have. He is the reason I keep leasing Camrys. He is professional, knows what he is doing, is honest and treats the customer with World Class Service. He deserves a large bonus.The other salepeople should take a lesson from him.John Grasso delivers "excellent" customer service.

jazer

Aug 6, 2011

I went to several toyota dealers looking for a good deal, and this place provided me with the best deal overall. In my quest, i have met a lot of horrible salesman, but the salesman with whom I interacted with, Roger, was one of the most honest and personable salesman I have met. When i mentioned the price that I was going to get from autoland to other dealerships, many of them were astonished and challenged me to go and buy the car from autoland.

thynelife

Aug 4, 2011

Curtis was wonderful to work with. We were also very impressed with the cleanliness of the showroom, waiting area, and children's play area. Steven was really great too and very speedy. Joe was a little intimidating at first because he did not come down from his podium to speak with us. My husband had to ask him to do so, and once he did, the relationship became much nicer. Our new Highlander Hybrid is super cool! We would definitely purchase another car at this dealership.

jetsettingdoug

Jul 25, 2011

Everyone was friendly, accommodating, professional. They answered my questions and gave me several options with regards to ending my former leased vehicle. I felt like a valued customer who was not being pressured into making a deal. However, I think the pricing could have been better...given the tough economic times when I literally live on a meager budget. Otherwise. everything was A ok.

carbuyerr

Jul 24, 2011

Honest Friendly and great deals. I went to Rt22 Toyota and some short sales manager was rude, lied about the price he offered and then was nasty and abusive. There price was absurd. Went to Autoland and what a relief.DO NOT BUY ANYTHING FROM RT22 TOYOTA HILLSIDE

kevsgrl22

Jul 20, 2011

Very personable, friendly staff. Made me feel comfortable. Very knowledgeable on their business. Helpful. Great variety of inventory available. Like the perks they offer like the monthly new owner info sessions.

reedyjl

Jul 17, 2011

The staff was respectful of my time limitations and busy schedule and made every effort to be efficient and timely. The staff are well-trained and knowledgeable about the Toyota products. We purchased a new car and leased another new car from this dealer, all in a two week time frame, and we were very pleased with the entire experience.

Ashokpatel

Jul 11, 2011

Hi I am Ashok Patel and I just bought Toyota Camry 2011. It was really great experience with Daniel Pickett. He halped me a lot with purchasing new car.Thank you very muchSincerely,Ashok Patel

dvhenson

Jul 11, 2011

I would give my two thumbs up with all your staff. We would like to thanks also Dario Albarron who intially assist and work with us to get our new car and most of all to Ashraf who give assist and explain the difference between the cars. Your staff have a wonderful knowledge when it comes to vehicle spec. Especially to Ashraf who is very friendly that even my daughter was able to figure out the next car she will be getting and definitely it would be in Autoland. Once again my family and I would like to thanks you all guys.

iandana

Jun 25, 2011

Visited Autoland to buy a 2011 Sienna after having had several poor dealership experiences in NJ. These guys have their professional act together. Walked in with a very competitive deal and they matched it in 10 minutes without any nonsense/haggling. See Orhan for who clearly knows the business and understands the value of customer service-

mbyoumans

Jun 24, 2011

The sales rep we worked with did an excellent job. He was courteous, friendly and knowledgable. I would recommend this Toyota dealership. Everyone we worked with did a good job.

hyneseb

Jun 4, 2011

Responsive and friendly assistance. Worked with us to find what we wanted and address our concerns both with total price, components of the price and monthly payment. Took time to explain everything without pressure. Both the salesman (Oron Orhan and the finance officer (Steve) were great to work with.

Ravowner

Jun 4, 2011

I called before going in to test drive a 2009 Rav4 Ltd with 24,290miles, to see if the internet price of $23,992 would be honored. I printed the internet listing and presented it to Joe,a manager. I was happy to find that they did honor the price, although I was told on the phone that the car was listed on the lot for $25,600. The sticker on the car though, was $24,500.They charge $100 for computer fee, and another $100 for accounting fee along with the DMV processing fee of $200. I wasn't keen on paying the computer and accounting fee, so they agreed to knock $200 off the internet price, so I paid $23,792. The whole process took 4 hours but everyone was cordial and accommodating. Ask for Roger if you plan on using this dealer.

jgersbeck

May 6, 2011

I was very impressed with the professionalism of everyone at the dealership. They answered all my questions, were very helpful and courteous, and treated me from moment one that my business was important to them. Management is top rate, and the sales and support staff is friendly, considerate and knowledgeable. I have leased cars for years, and this was by far by best car-buying experience. I would highly recommend this dealer.

Chikuishu

May 2, 2011

It was Melting Matthew, whose service tempted me to rate it. He is really good at explaining every possible question in my mind so thoroughly. Thanks Melvin for making this easy for me. I also liked the variety of cars they had and the color I wanted was also available.

sayantan07

Apr 28, 2011

The salesperson was very informative and friendly. Great inventory of new cars with plenty of options to choose from. Great discounts on the cars. The finance department explained all the finance options thoroughly and provided best possible rate. The extended warranty was provided at a very good rate.

prakash52

Apr 26, 2011

The experience of working with this dealership in buying a certified Toyota Sienna was pleasant. They had the car as advertised and honored the price quoted on the phone. The salesman, Melvin Mathew, was excellent -- not pushy but informative, friendly, and one who inspired confidence. I would recommend him any time!

RHoltz

Apr 18, 2011

Melvin was informative, professional, helpful, and friendly. I would not hestitae to purchase from him again or to recdommend him. He is the first automobile sales person I can say that about. I tend to avoid surveys, the mere fact I am taking the time to fill one out says alot for him.

mranieri

Apr 13, 2011

I received exceptional service from this dealer. They were courteous, informative and very helpful. Their customer service is unmatched and I would refer anyone to them. I would buy a vehicle from them over and over again. I also received a great trade in price for my used car. A++++++

crobert9

Mar 30, 2011

I went to autoland to purchase a car and the customer service was excellent. Dario was of of the many employees who helped me find a great family automobile. He was very helpful and took his time to explain all the options available to me. I would recommend this dealership to friends and family living in NJ or the surrounding area.

Ailene

Mar 29, 2011

They have pizza and popcorn. I have bought my last four vehicles at Autoland. They always have the best pricing. I wouldn't buy a Toyota anywhere else. They treated me with respect and answered all of my questions. They also gave me more for my trade than I though it was worth

marlana1201

Mar 29, 2011

I was amazed how professional the sales pro was and seeing why he has been there for 30 years is a good thing! Also there general sales manage joe cippolla is very professional and very good looking which dosent hurt either!!! Hi father joe catena is also working there and it was great to have a family atmosphere during this process. Strongly recomend the experience was no stress and fun!

zinkevich

Mar 28, 2011

Freddy Castillo, the salesperson, and the whole personnel was very professional and helpful, and was prepared to answer all questions we had regarding Toyota Sienna and conditions of purchase. The overall experience was excellent. This is our third Toyota from this particular dealership and so far we are not planning to change dealership.

agypcspirit

Jan 19, 2011

The sales person and sales manager were very friendly and patient. They answered all my questions and even provided me with their personal phone to use when mine died. this is my first lease and I had many questions. I would highly recommend returning to their dealership.

lauramastone

Jan 19, 2011

I feel that my time at AutoLand was excellent. The sales department was exceptional. David Lutz was my saleman and he showed me all the possible cars I could get in my price range. When I selected the Rav4, he showed me all the options as far as leasing, buying, etc. I did not at all feel pressured into leasing right at the moment I was there. He also let me look around on my own and was available for any questions I had. The only minor issue I had was when I went to get my car serviced. I only went in for a simple oil change (at 7:30am on a Saturday) and I was there for about 2-2.5 hours. I don't feel that if I was there that early in the morning I should have gotten my car back much sooner.

Allanca

Sep 13, 2010

I bought a certified car on Saturday but went back to buy instead. Brand new car. I called my salesman to hold the paper works and he showed he the papers in his hand on Monday morning so the sales manager and finance officer delightly agreed on new dealwith me for a brand new car with gentleman hand shake. After few minutes the sales manager rudely scratch the new deal because he will not make profit enough. He even threatened me legal charges if I will not take home the used vehicle. I am very very disappointed tothe max.

genzone

Jul 28, 2010

I was very happy with the purchase of my New Camry. The salesmanger Dario was so helpful and made the process easy. I came in and left with my car on the same day, they even set all my radio stations and my naviagtion to my house. Thank you for all you help

mbashiru

Mar 26, 2010

On Friday, December 18, while driving the Sienna 2010 to my newborn's doctor, with my husband and my 8-year-old daughter, we all felt jolts from the brand new van. The jolts continued throughout our journey to the doctor's office. At around 4:00 PM on the same day, I had my husband bring the van to be checked by service and found a problem with the transmission. "A brand new Toyota Sianna with a transmission problem!" I told myself. I must say, I felt cheated and insulted because the car was not even two months old and only had about 2,400 miles on it. The initial hoax and tricks began on November 20, 2009, I had stopped by Mr. Shami's office to ask him to cancel the unauthorized insurance and service he signed me up for but he was not there. I returned on Nov. 24th, and Mr. Shami cancelled the Gap, Towbuster and the service contract, but he told me he could not cancel the life and disability insurance until he checks to make sure he is able to do so. It is ironic that a capable financial service person like him had no idea that all insurances could be cancelled. He had me wait for almost a month for him to find out that he could cancel it. On Monday, November 30th, Mr. Shami initially told me he was going to call me, but he did not call. On Thursday, December 3rd I left him a message on his answering machine. Mr. Shami called me on Friday, December 4 and left me a message on my home phone, while I was in labor at the St. Barnabas hospital. Furthermore, I did a research on the price of the car that was sold to me and the price of the DVD that was installed in my mini van. I found that Mr. Eric Zagadou, the sales person, quoted me a price that was $1000 more than the actual price. As a result, Mr. Orin was able to give us a discount of $1000 on the car since I did not get the exact color (light green) I wanted. In other words, Mr. Orin's $1000 discount he gave us was in essence, Mr. Zagadou's over priced DVD. This means we did not receive any discount that was promised.When I confronted Toyota sales people, Mr. Shami said the stress I was causing myself was not good for my unborn baby and me. Mr. Orin McKay also told me that I should not stress myself too much. Even though this was a good advice from both gentlemen, I did not find such statements helpful. However, Mr. Orin McKay was willing to listen, and he said to call him on Wednesday, November 25 at 11AM. When I called him around 1PM on Wednesday, the 25th, Mr. McKay said he was about to pull my information and will call back after he reviews it. He failed to call on that day, but he had Mr. Zagadou call on Saturday, November 28 instead. Mr. Zagadou and I did not come to any conclusion on what to do. He also said he'd talk to his manager and try to see what they could do to make it up to me. Even though I have written to Mr. Mark Montenero, I have not heard directly from him yet. I met with Joe Petino, who said he manages the Toyota branch of the dealer on route 22 in Springfield, NJ. He gave me an impression that those at the top are in the hoax and tricks perform by sales and financial people. Watch out for the niceness when you go in and recalculate all the quote they give you. Ask for the paper they write on (if the refuse to give you that initial paper written on, take your money and leave). If they tell you there is something good or deal they can strike with you to make you take a car home that day; run.

Barsik

Nov 24, 2009

Visited this dealership looking to buy new Toyota 2010 4Runner. They didn't have it in stock so they suggested to check if they can order the one for me for the reasonable price I offered. 2 min later, they came back and said that they could probably do it but is going to take a 3 months to get the color I wanted. That wasn't really a good deal anymore as in 3 months, prices would probably go down since more cars will be hitting dealerships. I told Autoland that I wanted to call another dealer who had it in stock and if I can't buy it from him now I am going to order it from the Autoland. Autoland general manager got upset and told me that he wouldn't be playing a price game with another dealer for me, refused to talk to me and made me walk away. I am not sure what is the point of Autoland bussines - to sell the cars or to satisfy their personal egos. As previous Autoland customer I was quite surprised with such poor treatment and I will never be stopping by this dealer again.

recencarshopper

Nov 6, 2009

I stopped in one weekday afternoon to test drive the Camry. Louis came up to me and introduced himself. We did a test drive, and he wanted to give me the numbers on the car as we got out of the car. Normally, the salesman brings you into the dealership, talk about the test drive, then give you the numbers based on whether you're financing or leasing. Louis gave me a number, and said there was no need to sit down and talk further. I was taken back by the rudeness. We did sit down eventually, and he basically gave me a ridiculously high quote for the Camry. Mind you I've already been to many other dealerships, and only one other dealership made an unreasonable offer. Louis didn't even bother asking about my credit ratings, and just gave me a really bad quote. Don't waste your time with Autoland.

headwriter

Sep 29, 2009

The "free oil change" for new a new Scion purchased at the dealer is pure HYPE. ALL service personnel are told to "monetize every visit," and they lean on you VERY HARD to add on something you probably don't need--but have to pay for. And everything is done far from sight, so you don't even get to ask direct questions or observe--even a local gas station lets you do that. On the follow-up email, anything you ask is completely ignored. The air of rip-off greed is so thick here it's hard to breathe.

carbuyer212323

Apr 30, 2009

I put in an order over the internet and someone was to call me back. They took forever to call and had me on hold for hours on end. I dealth with Cristina who convinced me to come in alleging that I had been approved for a loan. When I went in this was not the case and I was referred to multiple people who attempted to sell me a vehicle I did not want. Disappointing experience I will not be returning...and recommend that you do not even bother to waste your time.

ogurek

Dec 15, 2008

i bought my 06 corolla there and i was happy with my experience.since they were local, i also got my service done there. i got my 15k mile service done there when the time came. i believe the service went ok, but i cant forget how they suggested i change my transmission fluid after only so many miles (quoted at 200$). i knew normally it was changed at 30k so i declined. when i went home i checked that it was clean. since then i had my 30k done at route 22 toyota without any mention of dirty atf. so i believe they were lying and trying to rip me off. ive also gone there two other times for warranty service. two times my radio/6cd changer has died. they put in a new one each time without a problem. but the second time they didnt call me when my cds came back and they were just sitting there some x months.overall, when i was there for those three times, they were very disorganized. you pull into the garage and you have to look for a service adviser who is either missing or busy with something else. this is not acceptable for good customer service. for example, i made an appointment to get the cd changer fixed, but when i talked to the adviser he couldnt find it, and even had to call the mechanic not to change the oil. since all this happened ive gone to route 22 toyota with no such complaints.

danieyim

Dec 20, 2007

The 2008 Toyota Tundra is a bold full-size truck with high performance engines and multi-cab configurations. The Tundra is highly reliable for a long drive. Check out this new truck at Toyotaland, the leading dealer in Springfield, New Jersey (NJ). For more information about the dealership and its multitudinous features, log on to http://www.1800toyotaland.com/.

toyotadmt

Sep 19, 2007

I bought a Toyota Camry from Toyotaland of New Jersey a few months back and I am very happy with it. The sales people at Toyotaland were extremely helpful, open, and straightforward. They have even checked up with me a few times to see how the car is doing. The car is running great, has a great history and I'm very happy with it. After visiting ten auto dealers, I was relieved when I finally got to Toyotaland in New Jersey. Their prices were really good to begin with and the available selection of cars was excellent. I would recommend anyone to check there first. Both the sales people and finance personnel treated me very well and I'm happy with my car and the warranty I purchased. Thank you Toyotaland!

dontforget

Jul 3, 2007

misrepresentation of facts and giving wrong information on availability of cars. Wasted a lot of my time when the car was not even available with them.

hevans5

Jun 19, 2007

A few years back I went to this store to purchase my Toyota Camry and I really like the service that they have.Aside from this, recently I tried to call their customer service to asked some informations about their SUVs 'cause my family and I are planning to have one and the agent that I spoke with is very much friendly.I'll go back to this store if ever our family have already decided to really purchase SUV.

Don1_1999

May 12, 2007

Honest salesperson and sales mangers.They took the time to help me pick out the right car the fit into my budget.When I went back for my service they were professional and fair.Have reccommend the to friends and fellow employees and had know problems

autorates

May 2, 2007

In the busy schedule I was in, I really wished there could be some option by which I could get the vehicle at my place to test drive it. When I called up this Toyotaland to fix up an appointment, the surprise I got is that the salesman volunteered to do just that. Great idea! Because of this dealers deep appreciation of my time constraint, I had no hesitation in choosing a Toyota from him.

erica9632

Aug 23, 2004

They really took advantage of me. It took almost 6 hours to get through all the paperwork and garbage. I had to go back and forth to autoland almost 3 times and then after i had the car for about a week they called to tell me that the payments that we agreed upon were not approved by the bank and they raised my payments almost $40/month. <br><br>I will NEVER buy another car from them again.