Used Cars for Sale at Automall Collection in Peabody, MA

Paul Sampson

Jun 10, 2016

Joel worked hard and I was appreciated of his efforts. He kept me informed through the process and delivered a spotless BMW 750i. This is a complicated, heavily optioned model and everything worked perfectly. I couldn't be happier with the sales experience Joel provided.Thanks Joel.

Sammy

Jun 8, 2016

Just bought a BMW 750i -- Joel went the extra mile to be sure the car was delivered in perfect condition. This is a car with a ton of accessories and every one worked perfectly. They put a new set of tires and had any needed repairs completed. Joel was responsive to my questions and needs and I would go to him for my next car.

Antonio C

Jun 5, 2016

I just bought a 2014 c300 Mercedes from the auto mall and joe was very helpful throughout the whole process and made sure that it worked for me. He was very patient and showed me several cars to narrow down exactly what I wanted with the right amount of miles. I would highly recommend buying your next car with him due to his fantastic customer service and friendly attitude. Also as an added bonus they made sure to take care of everything for me such as get it all registered detailed and ready to drive away with zero hassle. Great guys over there.

Chris

May 27, 2016

I purchased a BMW X1 at Automall from Joe T. and was very happy with the whole experience. Joe was easy to work with and I felt like I had known him for years. He was knowledgeable about all the features of the car and made sure I was satisfied with everything. I will certainly go back to Automall for another purchase in the future

Eric

May 26, 2016

I purchased a 2013 Maserati Granturismo Sport convertible from Auto Mall Collection in May, 2016 and have to say that it was the most pleasant car buying experience I have ever had. Mine was a remote purchase as I live near Chicago and the car was at their location near Boston. Joe T. managed the sale for Auto Mall and it was a pleasure working with him to arrange all the details. These included organizing a pre-purchase inspection at a local Maserati dealership, investigating financing options and finding a solution to the lack of temporary license plates in Massachusetts and my need to drive the car back to Illinois. Joe was in regular contact keeping me apprised of all developments over the 2-week sales process and also ensured my car, fresh from detailing, was filled up and ready for my trip on the pick-up day. If you find the vehicle youre looking for at Auto Mall you can rest assured that Joe (and all others) will bend over backwards to treat you in the most professional, straightforward and forthcoming manner.

Laura F

May 23, 2016

We were searching for a 2014-2015 BMW X1 to replace my wife's aging car and could not find one with the features we were looking for in a reasonable distance on the North Shore. I was happy to see that automall had exactly what we were looking for in a recent online posting. I normally go to larger dealerships thinking that the deals or stock are better but I was pleasantly surprised when we met Joe T. our salesman. Joe made us feel comfortable from the start and was indeed patient as my wife asked many many questions. The pricing was very fair and the whole process was a good experience. I would certainly recommend this dealership and would return in the future without hesitation,

Shay

May 21, 2016

I recently purchased a used car from here. The guy who helped me was very nice and patient with me. This was my first time buying a car so I wanted to make sure everything was ok and all set before I purchased the car. I had a little trouble with my car insurance and the carsalesman even helped with my auto insurance. My next car will be new. But the employers there are truly truly so polite.

2013audidriver

May 3, 2016

Couldn't be happier with the way I was treated. Not pushy, very welcoming, worked hard to get me into a car for a good price. Joel helped me out with the purchase of my 2013 Audi A6 2.0. Didn't anticipate buying that day, but he and his team worked hard to earn my business. They truly make you feel like they want to partner with you. Would visit again for future purchases.

KKirker

Apr 26, 2016

I had a great experience with this dealership in finding a great used car. Nick was very helpful through this process. This was the first time buying my own car and couldn't be happier with the customer service that was provided and the car I ended up with. I will recommend Nick and this dealership to anyone who is looking to buy a car. A family friend bought a car from this dealership and was only told good things about this place. After my experience I can confirm that they are very professional and will help you find the perfect car.

JBarry

Apr 14, 2016

Thanks to salesman, Joel Purdham, I now own a beautiful Infiniti Q50. As a single mother, I was nervous to walk into a showroom and begin the experience of buying a car. He was very professional and made the process comfortable from start to finish. He was very knowledgeable of all different types of cars too.

Sam and Christine

Apr 5, 2016

The salesman Joel Purdham was very thorough and professional, he wasn't pushy in trying to rush my wife and I into purchasing the vehicle 2014 Mercedez Benz C300 sport with 13,000 miles. Flagship Mercedez was trying to rush us into purchasing a car from them. I have spoken to Joel a couple times after purchasing the vehicle and he has been superb at all times and always responsive to my calls and needs.

Benz

Mar 25, 2016

I'd been looking for the right car for some time and was tired of dealing with sales consultants that just didn't understand what I was looking for! I met Joel and he was not only eager and knowledgeable, but fully capable of making me feel like I made the right choice. I was impressed with his professionalism and appreciated his commitment to good service. I love my new Mercedes and would do business again with Automall and Joel...Thanks!

jagdish

Mar 18, 2016

I emailed to inquire about car fax/accidents followed by Online chart and no response received. So, I called and asked, if they have two keys. Joe (probably owner) and he asked us to visit the place and he will check. He didn't want to check over the phone. I don't expect any post-sale service, if pre-sale response is like this. Decided not to drive there and waist time.

Bob p.

Mar 5, 2016

My wife found a 2009 Mustang GT on the site and We called to ask about the vehicle and were told it was available. We got there an hour later and met Joel Who we happened to know form a previous dealership. The buying experience was great and Joel is such an easy salesman to work with. No pressure, a great trade in for our car and 1 1/2 hours later i had my dream car. Awesome guys to work with.

April Leclerc

Feb 26, 2016

If you like spending your entire day bickering with phony salespeople and overpriced inventory, do NOT go to AutoMall. Professional salesmen who understand the value of your time. Best car buying experience of my life. Thank you, Joel for helping me with the purchase of my first BMW. I love it!

Madman

Feb 25, 2016

The buying process took alot longer than was told and the sales men aren't knowledgeable about the cars being sold.

Beemer62

Feb 13, 2016

I arrived at Automall around 3:00 and was home by 5:30 with my new 5 series BMW. It was a very professional, sincere and friendly group including Joel and John. I love the car and Joel even arranged a service appointment at the local BMW dealership to insure the car was pristine. Most people, including me, do not look forward to the used car buying process but I can attest that even if you do not buy a car from the people at Automall, you will still walk away feeling that you've been treated fairly and professionally. Best of luck on your next used car buying experience but know that if you don't give the folks at Automall a chance for your business, you might lose out on a fantastic opportunity for a win-win scenario.

Mauricio

Feb 2, 2016

I purchased a 2013 BMW 328i xDrive two days ago. The buying experience was great! Great service and Joel was there to answer any and all questions I had. This was my first time trading in a vehicle so he kindly took me thru the whole process. They even appraised my vehicle on-site (took less than 30 minutes) and gave me a great deal! On top of that, I found the car on cars.com and took a screenshot of the vehicle and price. When I got to the site the price was a bit hgher, but they had no problem in honoring the price from the screenshot even though it might've been an out-dated price. I never thought I was going to be driving into the dealership in my 2008 Ford Focus w/ 78K miles and driving out in my beautiful new purchase with only 35K miles in it! I am very pleased with the service and the fastness of the process. I don't have to even do anything in the Insurance side of things. They will call them and get everything set up for me - all I have to do is pay the difference and I will get all paperwork squared away without moving a muscle. I will be referring any and all friends that want to purchase a great vehicle from these guys!

Infinity fan

Jan 22, 2016

It was the best used car purchase experience I've ever had! My husband and I knew which car we wanted and we weren't pressured to look at other vehicles. We test drove the car and drove it home 2 hours later. I never expected the purchase to be so easy. Also want to give a nod to our salesman Nick Glennon. We would definitely buy another vehicle from this dealership!

Marishka

Dec 10, 2015

I bought my BMW X1 from them and I love it! The whole process of buying a car went so smoothy! My previous car was total loss and when I came to them I did not know when I've got my check from insurance. These guys are awesome! They trusted me and sold me a car without full amount of downpayment. And they were waiting very patiently for a several weeks then. Thank you so much Joe T and Ed for such a great job! You are the best!

disappointedcustomer

Nov 12, 2015

I bought an audi approximately 4 month ago, car looked good at sight but month by month theres new things coming out for repair, and the expensive kind, rims needed to be change 3 of them to be exact and tires too, and don't get me wrong i know about used cars and the burden that comes with them, but this was a "pristine car" thats what the dealer keep saying , and it was not a cheap car either, everything was uncomfortable about this buying experience, the extreme pressure you feel, the rancid and absolutely unfriendly attitude of the owner, I would never go back to this place , I bought the car because I really wanted it and the model is hard to find around, but never again, terrible terrible place.

calibeast23

Nov 9, 2015

This is the best dealership that I have worked with. They are the best at finding good financial plans for clean expensive cars. The customer service was great! Im glad I have my first new car! Thank you Jole for guiding me very comfortably through the process. You Guys Are Awesome!

NancyGB

Oct 28, 2015

From start to finish the best car buying experience I have ever had. Joe was polite, informative, professional, helpful and accommodating. I cannot say enough nice things about everyone that I interacted with. This is usually a process that I dread, and I can honestly say that I am extremely happy with the car that I purchased from them and would not hesitate to recommend this dealership in the future.

fabios

Oct 23, 2015

I bought a SUV. They convinced me to sign off an additional warranty of about 1,600 USD for 2 yearsResult:After 1 week oil leakage from engine. I followed their suggestion to go to their suggest workshop. I came back there, I'm not joking, 10 times!!! Issue no solved.Finally I went to another workshop: 400 USD not covered by the above warranty.After 1 month heating fan burned. Replaced after 3 times in their suggested workshop at no cost.After 3 months engine light on: in MY workshop they repaired it at 300 USD. Not covered by warranty.After 3 months I had to replace the 2 rear rotors because seriously damaged and very dangerous: 900 USD not covered by the warranty.I think is enough...

Paula

Aug 8, 2015

Can't say enough good things about Joe T and Ed. Made a buying experience a true pleasure. From start to finish made sure I was completely happy. Would and have told everyone to give them a try.

catherine

Feb 18, 2015

My husband and I recently purchased a 2011 Nissan Rogue from The Auto Mall, and it would have been a headache had it not have been for Anya Taschner. She allowed us to voice our needs for our desired vehicle and did not pressure us to make the final decision, while giving us ample information to do so. She even took the extra step and helped us with some information about transferring plates from the old to the newer car. I would highly recommend The Auto mall, and please ask for Anya, you will not be disappointed! Catherine.

Unhappy customer

Nov 24, 2014

I organized a pre-purchase inspection at a local dealership only to learn the next day that the vehicle had been sold without anyone from Automall Collections contacting me about the competing purchase offer. This is not the right way to do business.

dbraman

Nov 1, 2014

Thank you Anya for the outstanding level of service and communication you provided throughout the purchase of our car. We live just over 2 hours away and Anya ensured that through email and Fedex, the number of times we had to drive there was kept to a minimum. This was one of easiest and most pleasant car buying experiences we've ever had. Anya is a true professional.

sdionne00

Oct 9, 2014

I recently purchased a car from Automall Collection and the entire experience was excellent. The model year was 2011 but the car was pristine and the price was great. All of the staff were friendly and helpful without being pushy, my salesperson was Anya. Other dealers obviously try to put you in pressure situations but in my dealings with Anya at Automall I never felt like I was having anything pushed on me. Anya was realistic about how long the car would last on the lot without pushing for me to leave with the car after the test drive. This was actually my first time going through the car buying process and Anya was very understanding and patient while we worked out the details. We were in constant contact during the whole process and she was very helpful and professional throughout. I felt comfortable the entire time and would recommend Automall to anyone.

St0ked

Aug 20, 2014

Everybody I spoke to at the Automall Collection was very friendly and always listened respectfully to what I had to say. I worked with Anya to get a used car and she was polite and sent me constant updates on the progress of the readiness of my car during the week of the sale. She was always enthusiastic and definitely increased my excitement about the new used car. Automall did all of the repairs and touch ups that needed to be done in a very short amount of time so that I could get my new used car as quick as possible. Thanks so much Anya and the rest of the staff at Automall!

gcobisa gwaza

Aug 11, 2014

I wasnt really impressed by the owner and the way he communicated with me, but I really loved my sales person Sonny. He is experienced, knowledgable and personable. He made me feel so at ease that I started talking about my personal life and divorce of which he has gone through as well.

New BMW Driver

Jun 23, 2014

I recently purchased a 2013 BMW X3 from Joe (and general manager John) at this dealership. The price quoted for this one-year-old, fully loaded, low mileage vehicle was among the most competitive I had seen. I called from several hundred miles away on a Friday afternoon and expressed interest in the vehicle. Joe spent time with me on the phone, explaining the features and answering my questions; when he didn't know something right away, he took the time to find out and called me back. He faxed paperwork to me so I could find out more about this SUV. I told him I was interested in the vehicle and would drive there the next day, though it would be late in the day when I arrived. When I got there, the vehicle was waiting, just as described to me. I took it for a drive - and then took time to think about whether this was exactly the right SUV. Joe offered a "no pressure" approach. Even leaving the building to buy a cup of coffee from a nearby Starbucks for me and my wife as we discussed what we would do. We decided to purchase the vehicle and John made a very good offer to us for our trade-in. After the sale was completed, John let us know that two other people had stopped in who were interested in the vehicle that day and one made an offer. Joe, however, told them that a potential buyer was making a long drive into town and he insisted on keeping his word that the vehicle we were interested in would be there when we arrived. He was true to his word and we could not have asked for a better buying experience. I would recommend this dealership and both of these gentlemen highly.

Sun Bole

Apr 30, 2014

I bought a 2011 BMW 535 here. And only after one day driving I found this car has a problem. It vibrates after 70 miles\h. i thought it was small problem like the balance so I agreed to let them to fix it. But they fail to solve it and wast one week of my time. And finally they deny the vibration problem though it is so obvious. Their manners and attitudes are also pretty vile. I'm talking to my lawyer and decide to cancel this deal. Be careful when trade here.

CruzAguasvivas

Apr 26, 2014

I am giving this rate to sonny the sale person because he was very polite honest and will recommend my friend and family to buy at auto mall collection.

JuanValerio

Apr 16, 2014

im happy with the services i received from the dealer specially with sonny portela he si very experience and friendly i really recommend this dealer

medrano777

Mar 6, 2014

My family has knows the boss for years and have purchased cars prior to mine. He had Mike help me out through out the whole thing to get me into what I wanted. He was great and I felt super comfortable and trusted his advice to make it right for me. I recommend this place for everyone who is looking to get a car with such a good staff.

hcelliott

Mar 4, 2014

Michael was great to work with! Great dealership....! I would certainly recommend this dealership to a friend. Michael was great to work with...great communication and follow-up.

DavidWong

Feb 21, 2014

Michael Gibbs and the team at Automall are a pleasure to work with. The inventory of cars that they hold on their lot is very competitive with any alternative used luxury car dealership. The communication and instruction following the sale could have been a bit better, but the end result was fine.

nitsujcam87

Feb 18, 2014

I had been shopping for a small suv for about a month and looked at a number of different makes and models. I finally found exactly what I wanted (Audi Q5 Premium Plus with the 3.2 liter V6) at the Automall Collection and headed up to check it out. Mike was friendly and personable from the get-go and kept away from the typical car sales BS. After a test-drive and some negotiation, we were able to come to a deal that I was very happy with and ended up driving the car home that same day.

Stevewheeler25

Feb 17, 2014

Mike was great. He new about the cars and provided a BS free experience. I had vey little time and Mike made sure to respect those limitations and be efficient with my time.

Trying to make ends meet

Feb 7, 2014

We bought a 2010 Honda Insight because the comparables indicated that it would be a good buy. The dealer was helpful enough when we were interested but he told us a number of things that turned out to not be true: 1) he said the car was a trade in. When we checked Carfax, it was sold at auction. 2) we weren't able to have a mechanic check it out until after we bought it; when we did our mechanic told us the car had been wrecked and rebuilt 3) the dealer insisted that our interest rate on financing was 2.5; when we did the paperwork it was suddenly 4.9 (my husband has a credit rating over 700). The Carfax report didn't say anything about the car having been wrecked: it doesn't report private repairs. I'm very displeased with this dealership and cannot recommend them in any way. Their practices are unethical; they should have told us upfront the car had been wrecked -- there are plenty of buyers who will happily take a chance on such a car. We're not one of them.

Mike P

Feb 5, 2014

Awesome service! awesome selection ! Awesome prices! Super friendly staff especially joe he made the whole car buying process very easy & smooth ! Absolutely will be a returning customer. Newly infinity owner Mike P.

Dana Acker

Jan 20, 2014

My wife and I bought a 2010 BMW at this place. We were told several times the car had Bluetooth, but we could not figure out how to activate it...very much needed it. The dealer sent me to a service center in Norwood, where the tech told me this car did not have Bluetooth. I could get it installed for about $400, but they don't do it there. Also, the tire pressure dash alert light won't turn off. The dealer checked the tires and told me "It will turn off after you drive a few miles." The light never went off. The Norwood tech told me it was probably one of the sensors in the tires. And because the "tires" aren't covered by the factory warranty, they can't fix it. They don't do "tires" anyway. Ok...perhaps this dealer should acknowledge that they sell cars "as-is" and don't back-up repairs that should be covered by the factory and extended warranties.

todd92

Jan 16, 2014

Made a long distance purchase/trade-in. Everything agreed upon prior to arrival, no surprises when we got there. I could not have been more pleased with the deal and the customer service. Mike and Eddie are knowledgeable and professional. They have a very nice selection of late model luxury cars. We bought a 2013 BMW X3. I would do business with them again without hesitation.

K. C

Dec 4, 2013

I LOVE this car dealership! I bought a 2011 Mercedes C300 from AutoMall Collection a few weeks ago. Not only does AutoMall Collection have great deals but the sales guys there are so nice. I worked with a guy named Joe. He was so friendly and made the process of buying a new car so easy and unstressful! The guy John there was great too, he had all my paperwork ready in minutes. I would recommend this place to anyone looking for a low-key , conformable atmosphere to buy a great luxury car.

Dr. Bill

Nov 10, 2013

Loving my new car. Went to look and left a short time later after trading in my first love for my new wheels. Joe and John made the process easy. They handled the minor repair,detailing and paper work as promised. The only problem is trying to narrow down your selection from all the beautiful luxury cars. I trust someone is going to enjoy my trade-in ( Z3-M Roadster ) as much as I did.

BMWFanatic

Nov 6, 2013

So easy and such a great experience. The guys were super helpful and had excellent attitudes. Joe T was awesome. I would absolutely buy my next car from there.

FHohenfab

Nov 4, 2013

Poor experience - I got a rental car to drive the 20 miles to their location. Although previously agreed to make a test ride with a 528 2012 model with John P Morgen (called ray) the car was in service. The 2010 model was at another location but should be there in 10 minutes. When answering that I will not make the decision on spot Ray started to show me some models where either price or mileage was above my limit - not considering my answers at all. When it was clear that no car is coming he promised me to let me know once the 2012 model is back from service. Needless to say that this never happend. Bad experience but as I see from other reviews that happens to other people too. Take car.

hohenfab

Nov 3, 2013

I saw a great deal via cartrader.com at automallcollection. I arranged a meeting with the sales guy for Saturday at 5P to look at a 2012 528 used car, so I rented a car to drive there. Strange office - anyway, when arriving there he though that I am coming for a 2010 528. Although arrange a specific meeting the car was at another location and I was told that it will be here in ten minutes. In the meantime he asked me if I am willing to make a deal today and I told him, that I will need time to consider. When mentioning that I actually came for the 2012er model that one was suddenly in service and not available. So Jon started to show me some other cars outside without taking car of my budget or mile limit. As it was clear that no car was coming (not even the 2010) he promised to let me know when the 2012er would be back. But that never happend.In the end I ended up with paying for a rental withouth having a test ride. So if you go to automallcollection - be sure that they have your car ready or otherwise don't go there - I cannot recommend it.

Edward Marino

Oct 29, 2013

Great Prices that under Kelley Blue Book. I bought a lease turn in from Auto Mall that was from Mercedes Benz Financial Services. I have been looking for months for a nice Mercedes Benz C300. They had the BEST price within a 200 mile radius. I asked them why were their prices so low and they stated to me that they have a very low over-head costs and the savings are passed onto the customer. My main concern was getting APPROVED for credit and amazingly I was. The Sales Rep (SONNY) was EXCELLENT. He answered all my concerns and even delivered my car to me. The car buying process went very smoothly and I was there ONLY 30 minutes. I would HIGHLY recommend the Auto Mall. If these guys can't get you approved no one can.

BMWSomerville

Oct 18, 2013

Went there after looking to book a test drive and the refused to let me drive the vehicle unless I was willing to purchase the vehicle that day as they didn't want to put on any additional miles on the car. I am happy to report that more then 6 weeks later the car is still there and they had to drop their price. The odd part is I was willing to buy just didn't like the high pressure sales tactic and pour customer service

akin49

Sep 29, 2013

Why I have given this review is simple - Sunny was outstanding in his service and his consideration. The other employees were, to be quite honest, not friendly and hot helpful with an unfortunate incident I experienced with a rental car and loss of a key. Sunny, on the other hand, was like family. He made the effort to ease the tension among the other employees and also volunteered to take me to Boston to get the key. He also waited for me to return on the T, and I had received another ride, but he was still the major reason why the sale was made. He exceeded any expectations and has helped me with other related car matters since the purchase. He is an exceptional employee who should be rewarded and valued beyond anyone else. I teach business communication at Emerson College. Sunny epitomizes the best of customer relations.

Seafogs

Aug 29, 2013

From my first phone call to today it has been a great experience dealing with the Automall Collection. My initial call was an inquiry to see if they still had a vehicle I had just seen advertised. It was late in the day and the Automall would be closing in 30 minutes so I really did not have time to get there that evening. I spoke with Eddie, the owner, he said come down anyway and I will wait for and he did. I purchased the vehicle and in a few days I picked it up. The entire experience was easy. Now, with all things a problem may arise and one with the vehicle did. It was a small safety issue and Eddie was a concerned and wanted to get it taken care of right away. As things go, this started on a very busy weekend and I could not get the car to a local garage until Monday morning and that would be a logistical nightmare for me at the time. As I was getting ready to enjoy the balance of my Sunday afternoon Joe called and asked if they could send a tow truck to get it to the repair shop, this was completely on their own. I did not ask, mention or request this. The problem was fixed and it could not have been easier. These are very friendly and accommodating people. They could manage any business well as it is all about customer service and these folks have it down.I would recommend the Automall Collection to anyone without hesitation!

BostonRN

Aug 5, 2013

They offer cars online but do not respond to your emails, I don't plan on driving 30 miles to their dealership if I don't know if the car is still available! Many cars posted on Cars.com that never get taken off the site so you never know what is really available!

kevinc75

Jul 18, 2013

I'll keep this short. I had a good experience. I dealt with the owner. He didn't waste me time which I appreciate above all else. I ended up getting a fair price for the vehicle I saw online and went there to buy if everything checked out. I would go back and I do recommend them.

dgrady42

Jun 18, 2013

I called this dealership Monday June 16, 2013 and spoke with Ramon about 2 different cars. One was a 2011 Mercedes E350 with 44k miles and the other was a 2009 BMW 650 with 30k miles. I specifically asked about the Carfax for both and was told they were both clean, never in an accident. I asked Ramon to email them to me and explained that it was a 35 mile trip one way and didn't want to waste my time. I got the Carfax for the e350 within a few minutes. I waited about 1/2 hr and the one for the 650 didn't come yet. I had errands to run soI left. They were expecting me there at 2pm but I was running late, mainly because we were having thunder storms and it was pouring out. At about 2:15 I got a call from another person at the dealership named Jay. He called my home number first because I didn't give them my cell. My wife told them I was out looking at cars and gave them my cell. He wanted to make sure I was still coming and I assured him I was. I asked a second time about the Carfax and was told it was clean no accidents. When I got there Jay was with another customer and eventually another person helped me. I wanted to take the 650 out first because it was the one I was most interested in. I asked him if I liked it, could I take it home to show my wife so she could feel how it rode (she has 3 disks degenerating in her neck and some cars cause a lot of pain). They had no problem with that so I took it for a short ride and didn't think it would be too bad for her so I went back tothe dealership to make arrangements. This is when the Carfax appeared. They showed me how it had ALL of the service work and maintenance done whch was several pages long. They also pointed out that it was a one owner and no reported accidents. Strangely enough, the carfax recommended taking 1,700 off the book value. Thought this should have been the opposite given the service records and one owner. When I asked about this, they said it was because the dealer bought the car back. I was originally told it was off lease. I took the carfax to look at it myself because it just wasn't adding up. Looking closely, there it was. The car was bought back and "BRANDED A LEMON". They still tried to sell me on the fact that the carfax was clean. We obviously had a different definition of clean.After wasting 3 hours of my time and 1/2 tank of gas, I checked to see if they ever sent the carfax, which it looked like they did but when I clicked on the link, I got an authorization error.They had about 50 cars on their lot and they were all high end so you would expect honesty, but in the end, they turned out to be the type that continue to give used car lots, the stigma that some of them do notvdeserve but end getting thanks to dishonest dealers like this that will tell you anything to get you on their lot. I sure hope the roll over I saw on the way home wasn't driving too fast in the pouring rain because he was angry after just having a similar situation.

EvanHudson

Feb 17, 2013

I walked in looking for an advertised Audi A3. When I got there Sonny had the car pulled up for me. It was just as advertised and looking good. He was really friendly and took care of me. I was asking a lot of them to make me happy and they met all my needs. When trying to get a price that worked for me Eddie was firm but extremely fair. To me, that is all you can ask for. I ended up bringing my girlfriend to look at an Acura TSX. We walked out with both. After the sale they made sure the cars were up to our standards and they really appreciated the business. I would recommend them to anyone. Oh and by the way, they have great cars. I was really impressed with the selection. Go see these guys!

Mass Car Buyer

Feb 17, 2013

During The car buying process everything was great. But a couple of months later when there was a problem with the car they acted like they didnt know me. In the past at other dealerships if you call a couple of months later with a question you are treated with repsect. NOT HERE . Just saying.....BE AWARE

1clk550

Jan 8, 2013

I was looking for a very particular make and model vehicle. I searched for months to find the right one. I found my car at the AutoMall Collection in Peabody. I met with David Penney and was treated professionally right from the start. The car needed a few small things to be perfect and David promised me that the dealership would provide those things at their cost. Due to my busy schedule, it took a little longer than I anticipated, but David and the AutoMall did everything they promised to do. Brandon Wright at the AutoMall Service Center in Norwood was equally great to work with. I would highly recommend this salesman, this dealership, and this repair facility.

arfur64

Nov 19, 2012

Dave Penney was terrific to deal with - would highly recommend this dealer to anyone looking for a quality used car at a great price with no hassle whatsoever!

dj_miser

Nov 15, 2012

I contacted this dealership about purchasing a used smart car. We agreed on a price over the phone, but when I arrived at the dealership they explained that there had been some sort of mistake and that I actually had to pay $500 more. When I complained to the owner he agreed to the original price but said that I would have to pay $478 in document fees. Then the battery in the car was dead and I couldn't take it for a test drive. Needless to say, I didn't buy the car.These people are caricatures of sleazy car salesmen. Do yourself a favor and take your business elsewhere.

rhys4

Oct 30, 2012

I had the best car buying experience here. They got me a great rate with not so great credit and worked with me on the whole process. They treated me well and as a women generally at other dealerships that is not the case. All the sales guys were fantastic! I would highly recommend the automall collection! Great cars Great people! Best car buying experience ever! Mark didnt push the sale and really listened to what I wanted and joe worked hard to get me a payment I could afford. I highly recommend!

UMass Prof.

Oct 2, 2012

Drove 30 minutes last Saturday to this dealership to purchase a 2009 C300.when we arrived the dealership was busy with customers and since we did not call in advance and they have limited amount of dealer plates for test drive,we were asked politely to wait for a plate to ba available for test drive.meanwhile my Sons got comfortable on the nice leather couch in front of a Big screen TV in the showroom.I was offered a coffee from Starbucks which was very nice indeed.after 15-20 minutes we were off for a test drive with a very clean C300 we came to purchase.the rest was easy process,the financing was quick and we were out in no time,happy with our purchase.Thank you Joe for all your efforts.

Car Buyer

Sep 30, 2012

I had to wait almost 40 minutes to take the car I was interested in for a test drive. I thought that maybe it was me but I asked a couple leaving the premises and they told me they waited 30 minutes. So I guess this is the norm. Sales guy was good, professional and friendly. The car was awful dirty, still had receipts on the floor from the previous owner. I was told this car had gone thru their wonderful thorough inspection. Yet the car had 3 bold tires, engine bay, interior and exterior were dirty. The salesman said he was embarrassed to show me the car. Guys.. Dont put up a car for sale until you have at least cleaned it. I decided not to pursue the vehicle purchase based on their lack of effort to pay attention to detail.

NChajon

Aug 28, 2012

They really tried but couldn't make it happen. Prices are fair people are friendly. Nice selection and they try to get you what you say you can afford. Just wish it could've worked out because we really wanted the car but maybe next time.

Golfer

Aug 18, 2012

I gave these guys 5 stars in another review, based on their friendliness and helpfulness when I bought my car. I also just had the Golf I bought checked out by my mechanics, who said it's one of the cleanest used cars they've ever seen. On the other hand: when they brought the car to me they hadn't even taken off their stickers, let alone shined it up as they said they would. And when I called about a problem with the valet key, they never called back. So I'm not sure what to make of them. Would I recommend them? Maybe, but I'd say be alert--they weren't as professional as I first thought.

sharon bryan

Aug 7, 2012

I just bought a used VW Golf from these people, and everything about the experience was great. From the time I parked in the lot, everyone was friendly, helpful, warm, informative. Because my car was in the shop they picked me up and dropped me off, and they'll be bringing the car to me. They answered every question I had along the way. I'd also just gotten some bad news about my old car, and they helped me deal with that. I usually buy cars from individuals so I can avoid all the high pressure techniques of car dealerships. Here I didn't feel pressured at all. I liked everything: size of the place, the people I dealt with, the result. Go in, look around, buy a car. These guys were amazing, beginning to end. I wish they were my neighbors.

aventura

Jul 18, 2012

They were super friendly during the deal once I paid for my car they the service went down the drain, I had to keep calling about things that they promissed I would have the next day it took them 3 days to do the alignment on my car promised me a nav cd then they couldn't get one for me unless I paid so many things went wrong, they are a bunch of scam artist they also own Dedham automall be ware.......

eburkejr

Jun 13, 2012

I have been driving a Mercedes-Benz CLK320 convert. for over 8 years (I bought it used with 45k miles) and loved it. I felt it was time to upgrade to a newer version of the same car. I started my research about a month ago and began to focus on the 08/09 year to achive the price point that I was looking for. I also wanted heated seats and a nav in this one that was missing in my last one. I was only interested in Silver or Black.As I continued to look, the same two dealerships continued to pop up with the cars I wanted at prices that were on the lower end of the range. (Dedham Auto Mall and Auto Mall Collection). I spotted a clk550 at Dedham, drove it by found the suspension too firm for me coming out of a clk. I was interested in the 07 they had in Dedham, but it was priced a bit high for the year and options even though it only has 15k miles on it. I then saw a silver clk350 up at Peabody and called on it. I spoke to Dave would invited me to come and drive the car. I came to see the car a few days later and was interested. It did not have the nav I was looking for, but at the right price I would take it. After leaving and thinking about it, I made and offer for the car. We could not agree on price, primarily because of the trade which I knew was a bit aggressive on my part. Dave stayed with me and kept me informed of all of the new cars as they came in. A black CLK350 showed up with everything I wanted and got a call from Dave. The price was attractive based on everything else I had seen. I shot up to Peabody to drive the car, loved it and about an hour later, the deal, my trade and financing was complete. Dave an Eddie were helpful, and efficient. I was hoping for a bit more on the trade, but was happy with the deal and felt I was treated fairly.I would not hesitate to recommend Dave or the dealership to anyone looking for a new luxury vehicle. Also, Dave delivered the car to me in Waltham to accomodate my schedule.

shawndrumgold

Jun 2, 2012

Dave and Michael have accommodated, my woman and I with the Mercedes Benz wagon r-class 350. Why/ We have 4 babies coming at one time. This is the perfect vehicle for our present circumstances. Thank you guy's very much! We are very much satisfied in every way. Plus today is my Birthday. Automall Collection is definitely where my family will by their cars, SUV, etc!!!

MikeBren

May 16, 2012

I gave the rating I did because I was blown away by the way I was treated at Automall. First of all we pulled inn and the 2 cars I had called about were out front and on display , which made us feel special. The person I had been talking too on the phone was not there , but Chris Purcell introduced himself, said he would help us , and then he proceeded to explain and sell the car we wanted. Any question , done, financing, done, whatever we asked , he made it happen. Will always stop here first for all future car purchases . I will recommend Automall to friends and family

howen31

May 14, 2012

Auto Mall has some really hot cars. They work with you even if your credit isn't perfect, and are accommodating with your schedule. Dave is great; very helpful and friendly.

kjune22

May 13, 2012

I started searching for a newer car about a month ago. The process and search went on and i started to get impatient/disappointed,I was not having much luck with my search. Either the car got sold or something was fishy about it. I decided to wait and see what else i can find. So i drove towards Peabody and arrived at the BMW of Peabody saw one car that could have been considered but the numbers were not to great. Me and my Pops walked across the street to Auto Mall Collection, where we were greeted by David. We quickly became friendly and started looking at possible cars. "I found my car" i said a beautiful Black BMW335i was sitting there and i took it for a test Drive. The car felt great of course its a BMW but nonetheless it would all come down to the $$$ payment a month. We sat down talked numbers and everything seemed to work out just fine. I'm paying a bit more a month than i planned but that's all do to me adding an extended warranty on the vehicle. No matter how nice the car or sales people are covering you behind for an extra 40 bucks a month is a "No Brainer." Since it was the weekend i had to wait a couple of days for the car, but i received it and it has been good so far. But of course nothing is ever perfect i realized that after receiving the car the rear door panel had some cuts/holes in the interior. I addressed Mike about it and he quickly told me bring it back and we'll take care of it. So in conclusion the experience was good everything worked out and I'am enjoying my new car. Thank you to the gentleman at Auto Mall Collection hopefully i wont have to return with any issues but with more business till next time, Adios.Kelvin Taveras

John Pierce

May 2, 2012

I have been looking all over the North Shore for a used BMW. Stopped into Auto Mall after seeing a couple of listings on Cars.com. Dave was very helpful, and let me drive as many cars as I wanted. There was no pressure, and the overall experience was very possitive. John (one of the owners) was also helpful selecting a car that suited me. I would highly recommend this dealership to any of my friends. I ended up buying an '09 535XI, for a great price. They treated me very fairly on my trade as well. It's a pleasure doing business with these folks.

danielle6289

Apr 19, 2012

When I went searching for a new Acura, I located the Automall collection and saw that the price was the best I had seen anywhere! When I got to the dealership they went to get the car off the lot for us, and made sure it was in perfect condition. They also had a selection of four or five for us to choose. After working with our pricce range we found the exact car we wanted and they made it look brand new. The financing was so easy and was probably the easiest part. We enjoyed our time at this dealership and would recommend to anyone who wants a great price, professional atmosphere and easy non pressured buying experince.

bretonm

Apr 16, 2012

Tooth extraction, hemroid surgery, buying a car. What do they have in common? You don't look forward to any of them. I have had my eye on an 08 Maxima for some time and when my current vehicle reached 190k, it was time to act. Their selection was attractive, the Maxima was agressively priced, and looked very nice. My sales guy was accomodating, assertive, but respectful and the deal was done. When the vehicle was delivered, there were a couple of issues which were supposed to be fixed but were not. This started to raise my concerns. After a couple of phone calls to Mike and Eddie, I was assured the situation would be addressed. I sat down with Mike and found him to be professional, sympathetic to my headaches with the car, and committed to making the situation right. I drove out of the dealership satisfied that we had worked together to a satisfactory resolution, pleased with the courtesy demonstrated to me, and thinking that, of the first three items I mentioned, the third was not that bad. When I have to purchase again, I will go back to Mike and would suggest to my friends they do the same.

mainefarr

Apr 12, 2012

Stopped by the Auto Mall Collection and found a Convertible Mini Cooper for my son, the folks down there were very attentive and took care of me right away. We had a couple of bumps along the way but the manager Michael took care of everything and we received our New (to us) Mini Cooper....Please don't hesitate to visit these guys..they will take care of you !!!

muks

Apr 5, 2012

BE VERY CAREFUL!!! I bought a BMW x5 and after less than a month, it started leaking oil and they could not help me fix it. The brakes needed to be repaired too. I spent $1000 to repair the oil leak and another $800 to repair the brakes in less than a month after I bought the car. The staff were very unprofessional. This is one of the dealership that don't care about you as a customer after u hand them the check!!!

DriveABenzNow

Feb 23, 2012

Met with Chris on my first visit to this dealership, I pretty much knew what car I wanted. I've always had my guard up at dealerships so I tried not to let on. He was very knowledgeable, didn't try to push me at all, I just felt really comfortable. When we got back to the dealership I told him I still wanted to show my wife, but she was at home with the kids, he offered to let me bring it to her and I did. That's pretty much what sealed the deal for me. I got to do everything on my terms and never felt uncomfortable would recommend Chris to my friends and anyone who asked about him.The showroom was a little small, but very nice and clean, the price was very fair and they even got the plates for the car. I've had the car for less than a month now, I'll update again if I need to.

MiaBlanc

Jan 30, 2012

I had a wonderful experience at The Automall Collection. I definitely did my homework and found that Automall was by far the lowest priced. I was looking for a 3 series BMW or C Class Mercedes. Their selection along with their prices had everyone beat. My sales associate was very polite and attentive. He was very patient and showed me all of the cars that fit my description. When I made my decision I met with the finance manager to sign the paperwork. He was very professional and straight forward. They made my life easy that day and that itself is worth this referral. Not only will I go back to The Automall Collection to purchase my next car but I will continue to refer them to my family and friends!-Cheers

fasttrack

Jan 26, 2012

BUYING A CAR COULD BE VERY EXHUSTING.DEALING WITH PUSHY, HIGH PRESSURE DEALERS IS NOT A GOOD EXPERIENCE.WELL,UNTIL I WALKED IN TO THIS DEALERSHIP.MY LAST STOP ON AN EXHUSTING SATURDAY.I WISH THIS WOULD HAVE BEEN MY FIRST STOP.GREAT GUYS TO DO BUSINESS WITH.EXCELLENT CONDITION VEHICLES AND EXCELLENT CUSTOMER SERVICE.NO HIGH PRESSURE SALES.VERY RELAXING SHOWROOM AND AN EASY PROCESS.DROVE IN WITH MY TRADE AND WENT HOME HALF AN HOUR LATER WITH MY GREAT LOOKING 2009 BMW 535XI.I WOULD RECOMMEND THIS PLACE AND MOST DEFINATELY WILL SEND MORE BUSINESS ON THEIR WAY.THANKS GUYS FOR MAKING MY SATURDAY.

Samo

Jan 8, 2012

Hidding issues and pressuring customers seems to be the mantra of this particular delar. Prices too good to be true have a reason, their cars have issues, cosmetically great but mechanically nearly functioning.

PJB!

Nov 9, 2011

Automall at Peabody is a top class team. I was in the market for 2008-2009 BMW X5 and am very particular on the features, quality and condition of a car I am about to purchase - after all BMWs do not come cheap and it a serious purchase and stressful time to an extent. Prior to coming to Automall I entered into an agreement to buy a car from an official BMW dealership in Western MA conditional that they would fix certain cosmetic items on car. After waiting four days, all they did was clean it and I pulled out of the deal and got my deposit back as I was dissapointed in their lack of listening to my requests and attitude. While some folks would rather deal with an official dealership, my experience at Automall proved otherwise. Everyone at Automall worked hard to get my business, found the best loan rates available, and catered to my many requests prior to picking up the car. The car I picked up was in very good condition and they obviously cherrypick the cars they inventory. I would rather deal with Automall who listens to their customers requests and are honorable any day, instead getting your car washed and a filled with a tank of gas at a traditional dealerships - while ignoring my requests. Not only did the Automall team address all my particular items, they also honored fixing a light on the side of the car a week after it was delivered. Again, I am very particular on the car and customer service experience and would rate my experience as exceptional. They all worked hard as a team and followed through on their commitments and even helped me out beyond what I hoped for.

bflaherty1201

Mar 16, 2011

My wife was in need of a replacement for her 11 year old minivan and she wanted a Audi A4 3.2 convertible - preferrably a dark color. We had been looking around for some time and went to several dealers including a couple Audi dealerships. Tom at AutoMall was by far the superior representative of all the people we met or spoke with at the various dealerships. We called ahead since we live about 45 minutes from AutoMall and Tom promised to have the car ready for us to test drive and also indicated he had the carfax. When we arrived, we found an almost new looking - and driving - 2007 Audi A4 3.2 Cab. Car looked great and drove great. As a matter of fact all the cars on the lot looked brand spanking new - inside and out. This was not our experience at other dealerships - including Audi dealerships where the response to our comment regarding the obvious wear and tear on an '08 we test drove was "well, it is a used car which means is was used" - thank Mr Audi salesman for that insight. And that car was priced at $7000 more than we paid for similar mielage, more wear. Anyway I digress. Tom knew his product well, was not pushy at all, answered all my wife's questions patiently. The one fault we noticed on the car was some worn leather on the drivers seat which Tom immediately agree to have repaired.The end result is we bought the car, Tom had the leather repaired within 48 hours, kept us informed along the way, personally made sure the car was detailed - even though when we test drove the car, it was already very clean. The sales/finance manager was quite good and thorough. They did offer an extended warranty, but didn't push. All in all, we are a happy customer and would definitely come back in the future. Overall Grade: A

raylrpsz

Feb 23, 2011

Walter made promises that he didn'tkeep When continue to try to get them resolved he hung up on me Overall experance with this dealer was bad I wouldn't recomend doing business with this dealer exspeccally Walter If you do get things in writing

smacdo28

Jan 24, 2011

I would highly recommend buying a vehicle from this dealership was a wonderful experience. They are friendly easy to negotiate with, NO GAMES and GREAT interest rates! if you like the deal then you buy if not you don't. The inventory is great and if they don't have what you are looking for they will keep looking for you. Thanks Walter for all your help!!

vit&nat

Oct 12, 2010

This is our third car already from this dealership. We bought the Mersedes E-350 at this time. I would say this dealership saved our marriage because i'v got the car i dreamed about. My favorite color is green. My eyes are green and now i have the green car!John was very friendly. We'v got all papers very quickly. And the most important thing that he reduced our percent for the bank.We are glad that we chose Automall Collection of Peabody. I would recommend this dealership to everybody. There is good price deals for low milege cars!

harrymitch

Oct 9, 2010

I Live in salem,ma. I owned every car i ever wanted,and bought from a lot of places,about 6 mounts ago i promised my oldest daughter a car, Stoped by the auto mall she saw a range rover she she loved it, john was my salmon at that time the man was a grate help showed the suv gave us a ride and waded as it was bought it,it was a 2003 Range Rover Hse,the car looked runs perfect... and stills dose, then the other day i stoped by and seen this Black Jagaur XJR Sam ,and Ed helped me took it for a ride, And i didn't say another word,they said leave it to us,so i did. these Boys are pros,they know who buys what car if your going to look and wast ther time , they have a Very Very high line of cars with low miles and Extra clean non Smokers cars,so if your looking for a clunker Don't go Thes People have the best Cars in Boston Area................................. this is not a place for tire kickers........ H.M.

LUISLB5150

Oct 7, 2010

I was looking for a BMW and i found just what i wanted. The transaction was quick and easy. The salesman was friendly. I had no issues with the dealership. I would recommend this dealership to a friend. If you are looking for a luxury vehicle Automall Collection has the best prices.

Bats1

Sep 6, 2010

I don't even know where to begin... The price of the vehicles is not worth the aggravation of dealing with the people. Save yourself some piece of mind, and look elsewhere!!! From the second I walked onto the lot, I felt as if they did not care weather I was there or not. This continued right up until the moment I drove away. I've had a few small issues with the vehicle I purchased and getting ahold of the salesmen that I worked with is impossible. Every time I call in I get the same story "He's not here right now.... I was not your salesman, so I CAN"T HELP YOU. Call back later" It's absolutely absurd. When I complained to the Better Business Bureau, I found out that I'm not the first. Stay away!!! And if you don't heed my warning...... Best of luck to you!