Used Cars for Sale at AutoNation Buick West Sahara in Las Vegas, NV

Athena Bowman

Nov 30, 2015

Very nice place. I wasn't treated as well down the street so I kept driving and Auto Nation had my dream truck and made everything very simple.

Howard Mcgoogan

Nov 26, 2015

I was impressed by how I was greeted and handled with ultimate respect when I made my appoint by phone and equally impressed by the handling by my service adviser who kept me informed throughout my wait for the work on my vehicle. The car was nicely washed and promptly moved to the entrance without delay. AutoNation is a standout in my experience with autobile servicing. Thank you.

Carol Foster

Nov 24, 2015

Dave is attentive, service oriented and an asset to your company.

Victor Scarpelli

Nov 24, 2015

great service on a timely maner.everyone there was friendlt and helpful.

John A

Nov 15, 2015

Good service, but not the fastest. Appreciated the car wash!

Robert B Loya

Nov 15, 2015

Brought my GMC Acadia in for 15,000 mile service. Was able to schedule for the same day. At appointment time my car was immediately taken in. Car was finished in a reasonable amount of time as promised. The entire experience from scheduling to completion was excellent! Please keep up the great work and I will continue to be a loyal customer! Thank You!

Kimberly Andersen

Nov 13, 2015

It was the best buying experience I have ever had. Wayne is awesome!!!!!!!

Phyllis Creek

Nov 13, 2015

We needed Carlos to find a car before we arrived to Las Vegas, thus we were 'car shopping' via pictures. Carlos and AutoNation Buick did a great job working with us and securing a car before we walked through the door on Oct 24th. We are very happy with the service and the overall team!

Brian Rafael

Nov 7, 2015

GMC BUICK West Sahara was professional and very patient with my family and I through the entire purchasing process. Job well done!

Carl Grace

Nov 2, 2015

I am very happy with my new purchase and everyone that helped make it happen.

William Schuhart

Oct 29, 2015

I viewed the vehicle I purchased on the dealers web site. I went to the dealership and was greeted by the salesperson. Who took the information we went for a test drive. The salesperson and manager took my information and presented me with what I thought was a very good deal. No hard sale! They also helped with various aspects from finance to getting the car registered. I was very pleased!

Paul Schiffman

Oct 12, 2015

Service is all about the people. Douglas my service rep was fantastic for he kept me informed of the process all the wsy. He was also concerned about meeting my needs for alternative transportation while my car was serviced Great job

MrRSG

Oct 8, 2015

Service department staff has been dealing with the same issue on this vehicle for the last several years and they seem to be as frustrated as we are. But they have been very professional and helpful and we are fully satisfied that everything possible has been done to resolve the issue.

Rachel S.

Oct 1, 2015

Doug is outstanding. My vehicle was fixed right and on time.

Brandy Brower

Sep 29, 2015

Wayne was and has been amazing! Our experience was easy and smooth!

Mark Intino

Sep 27, 2015

My appointment was for an oil change and tire rotation. I was greeted by Mike Aldridge who was both courteous and professional. He answered all my questions and made sure I knew where the coffee was located. My car was ready in one hour and was also washed. I have no complaints.

Levi James

Sep 14, 2015

Wayne was the best. Very interested in making sure we got the best service. I love our new car. Thank you very much.

Adam Johnson

Sep 3, 2015

Wayne Kaaouf was by far the most professional individual I've have ever dealt with when purchasing a new vehicle. He was never over barring or pushy. Did I never receive the feeling he was there just to make a sale. I will definitely be back to do business with Wayne again.

Daniel Milner

Sep 3, 2015

Carlos our sales person was very helpful and very personable. He takes the time to know you and what you need in your search for the perfect car. I would definitely recommend him to anyone looking to buy a car. Great staff at the GMC auto Nation!

Oscar Barrios

Sep 3, 2015

Excellent team. Thanks to the sales man, he was so easy and direct to the point.

Romulo Lomibao

Sep 2, 2015

The employees at this GMC dealership in west Sahara, Las Vegas were awesome, they were friendly. The service done to my 2015 Yukon Denali was excellent and customer service front person named Douglass deserves a pat on the back. To all of you guys, Good Job!

John Stimac

Aug 22, 2015

Broke down in vegas, limped in, got the red carpet reception by Dave, got a new loner, next day denali was repaired, and spare tire installed on noticed flat, I could'nt be happier, the place is A-1 in my book.

Patricia Phillipine

Aug 7, 2015

There was no high pressure sales pitch. Our salesman Wayne simply described the GMC Terrain features and the benefits of leasing the vehicle. We told Wayne the monthly payment we were comfortable with and AutoNation was able to meet that amount. Both my wife and I found the experience to be very pleasant. Wayne maintains contact with us to be sure we are happy with the vehicle and to answer any questions we have. Would do it again.....but in 39 months:)

Erick Anez

Aug 6, 2015

Wayne has been the best salesman I have ever dealt with.... He is committed to providing the best possible service and goes the extra mile without us even having to ask.

Robert Kaltenbach

Aug 5, 2015

I have been dealing with Desert Buick (now AutoNation) since 2002!I have never had a bad experience! Allen Wright is a great service adviser and we have a great relationship! I plan to buy my next car at AutoNation!

Simone Jones

Aug 5, 2015

The entire team at Autonation is amazing. Denzel and Carlos made my sales process easy. Dave in service was so helpful. The management and staff is all so friendly. My experience with buying and servicing my vehicle was so pleasant and easy I would recommend buying with Autonation GMC Buick to anyone!

Jose Alba

Aug 3, 2015

very profesional, on time promised, good experience

Duane Krolop

Aug 1, 2015

This was my first experience at this dealership and was actually in two parts as I first had to order a new part and then have the service dept. install the part. All phases could not have been smoother and I would highly recommend this dealership.

Nancy Lockwood

Jul 31, 2015

Job well done! I don't mind sharing this information, but I don't want to be contacted at all.!!!!!

Harvey Jacobs

Jul 30, 2015

Douglass Pike, my new service tech, handled everything perfectly. My 2002 Envoy has had all of its service as well as its original purchase at this dealership. I am a very loyal customer.

Diane

Jul 29, 2015

Service was friendly but the wait time was much longer than anticipated

Ronald Stevenson

Jul 28, 2015

My service writer was Dave and he was fabulous. He said my recall work would be done in 2 hours or less and he hit the mark.Dave was friendly, courteous and knew his product well. Ron Stevenson

Howard Graves

Jul 24, 2015

I bought my Roadmaster from Desert Buick/GMC 21 years ago. In all that time 'til now I have always had a pleasant experience. Well, this last time I couldn't find hot water for my cocoa! Have a good day, all.

Tara Baugh

Jul 24, 2015

Great experience from the time I entered the door! Thank you!

Jose Macias

Jul 23, 2015

The service department is second to none. Came in for an oil change and rotate , without an appointment at that. The service advisors were very knowledgeable and the waiting is more than comfortable. Had a chance to speak to the service manager, cal. Great guy and great technicians. Will continue to purchase and service my vehiclesh ere for years to come

Darlene Mercadante

Jul 21, 2015

Our experience with your sales rep, Freddie, was very enjoyable and helpful with our purchase. we will definitely recommend this dealership and Freddie to anyone who asks us about buying a car. Thank You, Darlene

Craig Thornton

Jul 13, 2015

Very professional. Great service, no preasure. Great job. Very happy.

John Threadgill

Jul 13, 2015

had a very good experience at your dealership, the sale people were super and so was the finance manager. the salesmen very caring and informative, and very customer service oriented

John Lozano

Jul 5, 2015

The service was,as always,the same. When we walk into the service center, knowone acknowledges our prescence. Finally someone will look up and then just as fast look back at what they are doing on their computer. This last time we waited a good 8 minutes before any of the 3 people sitting in their stations would acknowledge us standing right in front of them. Once our business being there was discussed, the rest of the wait for our car to be serviced went rather smoothly. Then we got our car back after about an hour wait (not too long). Our service man went over all of the important facts regarding our serviced car & even told us he set up an appointment for our next scheduled service requirements. That was great. Then we got our car & was shocked at what a terrible job they do washing your car windows. This was the 3rd time we have had our car serviced & the same bad window washing problems for all three times. Doesn't anyone ever complain what a terrible job your workers do when washing their car after being brought in for service? You should really stop the workers from using dirty, greasy rags & leaving awful streaks. So, our biggest complaints are not being noticed when we walk up to your service desks,(just a 'HELLO,we'll be with shortley" would be much appreciated. & of course the awful job you do washing our windows.

Christopher J

Jul 4, 2015

GREAT PLACE to deal with, Everyone is very helpful and though it may cost a little more it is worth it factory trained mechanics original parts is what I want in my car

Annette Jordan

Jul 1, 2015

Service was GREAT. The service was speedy and completely professional. There was mo attempt to sell unnecessary parts or services.

Gina Rimbaugh

Jun 30, 2015

I was greeted promptly and even though Steve wasn't available, I was redirected to another salesman, Kelly, who was able to get things started. When Steve returned, Kelly stepped back. After I decided on the Ecore, Steve talked me through all the amenities and answered all my questions. After driving it a couple days, I had a few more questions and going down the list Steve answered them all, again.

Roy Wolkenhauer

Jun 29, 2015

Very smooth from the time I drove in till the time I drove out. Mary was exceptional thru out the whole process.

Frank Fang

Jun 27, 2015

I had a problem that my battery would not start. Brought the car (2013 La Crosse) and you replaced it with out charge.Thank you.

Leslie Payne

Jun 23, 2015

Douglass Pike is a great service adviser. He really takes care of his customers.

Jeffrey Stevens

Jun 20, 2015

Called my Buick Dealer for service on my 2004 Buick La Sabre. I had the oil and filter changes, the tires rotated, and a complete inspection of the vehicle. I've always had one service writer to deal with me reguarding my service, but was told that my Service Writer was leaving the company at the end of the month of Jun. The one thing that they have changed is that it's musical SW's when you come in for service, which means you never know who you are going to get to take care of your vehicle. I like having one person to deal with my vehicle, not the practice of "who's ever there at the time". I discussed this with the head of the service Dept. at AutoNation GMC/Buick on W. Sahara in Las Vegas, NV, and I was told that I could choose one new service Writer, and deal only with that person in the future. This should be your policy in the future to bring better customer service with AutoNation. It assures the customer that they are getting the best service on their Vehicle, as that service writer knows about the customer and the history of that persons vehicle.

Robert Takach

Jun 13, 2015

"Mike" was very knowledgeable and had great concern that my truck was repaired properly. Thanks

Warren Seeds

May 23, 2015

Desert GMC has been taking great care of my 2007 Denali since it was new, and they have helped her age gracefully to 104,000mi. I have had some financial trouble, and they have worked with me, being honest about what needs to be done right away and what can wait. They are friendly, quick and thoughtful. I always take my rig to them because I know I can trust the work.

Ramona Scott

May 14, 2015

Having sold vehicles for 18 years I was looking forward to negotiating my vehicle purchase. However, this was not the case. I was given a more than fair price from the start! Freddy Khoury was knowlegeable and wonderful to work with. The same can be said for Srmen Pevazean in your finance department. I would recommend your dealership to all my friends and associates.Thank you for a wonderful exprience!

Timothy Shaw

May 12, 2015

Salesman was great and made the process of buying my truck easy

Charles Thompson

May 5, 2015

Sales assotciate was knowledgeable and very instrumental in my choosing and helping to finance the vehicle

Joseph Morris

May 4, 2015

My service representative Douglas Pike was very helpful in contacting my extended vehicle warranty company and setting up the repair of my front end on my 2005 GMC Envoy Everything went very smooth only complaint I have is no loaner vehicle while car was in shop, just happy repairs could be completed in 1 day. Thanks Joe Morris.

Robert Van Schoick

Apr 22, 2015

The Staff was courteous, the service was accomplished in a reasonable amount oftime. Check out was fast, with little or no delays.

William Warner

Apr 22, 2015

Steve was a great salesman and treated me with great courtesy and professionalism. Also, this is the first dealership I've found in Las Vegas that did not pack additional non-necessary items in the deal. It was actually an enjoyable experience.

Kevin Loughton

Apr 20, 2015

Service tech Douglas does a great job. Thanks to all the employees.

Mary Haertel

Apr 15, 2015

I was approached by a very polite gentleman named Carlos, he was very knowledgeable about the vehicles and took the time to explain things to my husband and myself. He answered all of our questions and made the experience quite pleasant. I would definitely purchase from him again.

Vicki Lee

Apr 15, 2015

I have been with this particular for many years and have always had the best service I could have. Always friendly people and very courteous. Thank you.

William Creer

Apr 15, 2015

It was a great experience I was very comfortable, the car needed some service and this was done in a very professional manner.

Cheryl Burton

Apr 10, 2015

My service needs are always taken care of. Allan Wright has been my service representative for more than 12 years.

David Edmond

Apr 3, 2015

The Sales person (Wayne) was very informative and knowledgeable about the Terrain. He was able to describe the various functions of the vehicle and extended his services to discuss things that were not clear to me. He advised me very well on star functions and [airing my phone to the stereo. Finance made the process easier as well.

Kenneth Duffield

Mar 25, 2015

Service is always excellent. . .The staff are friendly and apprise you of how the service is progressing, expected costs, and return the vehicle when promised and the car washed. Service is available at no cost to give you a ride to and from the dealership if the service requires an extensive time [all day or overnight]. . .I am pleased with this dealership and their professionalism.

Chad Hesse

Mar 18, 2015

I was visiting from out of town and they were able to get me in and back on the road that very same Saturday. Very Professional, Fast and Friendly service. Would recommend to everyone in the Las Vegas area.

David D'Braunstein

Mar 4, 2015

I scheduled a service visit on February 19 for the Ignition Switch factory recall for my 2006 Buick Lucerne and there have been no follow-up issues. In addition, the AutoNation team diagnosed and repaired my Stabilitrak mechanism which was failing via a "Service Stabilitrak" warning message I had been getting for a few weeks. Monica Linares was my service adviser and I was very pleased with the customer service she provided. She kept me informed on the status of the repairs needed and handled the entire service call in a highly professional manner.David D'Braunstein

Gregory Ebeling

Mar 4, 2015

Wayne at Auto Nation in Vegas was a awesome person and treated us with respect and was not pushy in the least! I don't like salesmen personally but Wayne was the exception to the rule! He was friendly and treated us great and even called a few days later after we bought our truck to check up on us and how we liked it and if there was and issues with the truck and in my book that is above and beyond service! Thanks Wayne and Auto Nation!!!!

Martin Jolly

Mar 3, 2015

I had a very great experience at AutoNation. The salesman was very generous when making decisions. The location is very nice and the people are friendly. I highly recommend someone to this dealership.

Daniel Wesolowski's

Feb 27, 2015

They tried really hard to get us the best deal possible.

Allen Jolowsky

Feb 24, 2015

was a great . the sale men was update on the car and took time to tell about the car, and was just a great guy

Larry Swanciger

Feb 24, 2015

Knowledgeable staff and we worked together well. Stephen was well versed on the capabilities of the vehicle.

Jason Blackburn

Feb 23, 2015

Steve Lubawy was great, not pushy and very helpful!

Deonna Stocker

Feb 21, 2015

We had a great experience buying our new car! Every single person we dealt with was awesome! We especially loved Carlos our salesman.

Rilie Locaynia

Feb 4, 2015

My experience was so wonderful. Freddy made it a lot less stressful. Arman made financing easier than my last car experiences in the past. Would refer anybody at any time.

Tina Grosz

Feb 3, 2015

Great experience at Buick GMC. Staff is knowledge and very helpful. Freddy is the best!

Tina Grosz

Feb 2, 2015

Great experience at Buick GMC. Staff is knowledge and very helpful. Freddy is the best!

Harold Meservey

Jan 14, 2015

Nice and everything went really well at this dealership as we purchased a new 2015 Buick Encore from them.Worked with the general mgr,and the sales mgr,and the internet sales mgr.too.And also very pleased working with their finance dept.mgr.So far this car was even more pleasant to drive then we expected too,.This dealership always had any questions answered to any of my needs too,.Great job from a great dealership too,keep up the great work too.Harold Meservey

William Wilbanks

Jan 9, 2015

I am live in California, I have a house in Las Vegas also but was getting ready to go back to California when I noticed fluid leaking from the vehicle. At 9 am we call Auto Nation and they asked to have the truck there by 10am and they would get to it that morning. Got to Auto Nation right at 10am was greeted by a nice young lady, do not remember her name, could have been Carlyon. Within a couple hours we received a call that work was done, was AC line. We picked up vehicle and was able to get going.Thank you for the outstanding service!!!!!!

Chris Villareale

Jan 8, 2015

My service advisor, Angela, was outstanding at diagnosing the problems and getting them resolved to my satisfaction. All the staff I encounted were friendly and knowledgeable.

Julia Puletasi

Jan 4, 2015

Excellent Customer Service. Whole experience was great. Thank You so much. I'm very satisfied with my 2015 SLT GMC Terrain.

Thomas Hebert

Dec 30, 2014

They gave me a ride home for free then picked me up for free when my car was fixed. Parts were in when they said they would be. Car was ready when they said it would be. Everyone was friendly.

Tom Hodson

Dec 20, 2014

Oil change and service resulted in drips of oil on our garage floor because they did not clean up the frame and oil pan area after the service. Tom is very particular about his clean garage. We should not have to bring it back to clean the undercarriage after an oil change.

Larry Coffman

Dec 17, 2014

This was one of the best car buying experiences that I have ever had. This dealership and it's people did everything they said they would do. Very friendly, and very helpful. I would recommend them very highly.

Patricia Keefer

Dec 14, 2014

I ALWAYS RECIEVE FAST FRIENDLY SERVICE, I WOULDN'T GO ELSEWHERE!

Allan Kinnison

Dec 12, 2014

professional and attentive sales team. Good inventory and selection.

Andrew Dehler

Dec 5, 2014

Everything went about as well as it could have regarding the repairs to my vehicle.

Anthony Tauber

Nov 30, 2014

Carlos Velandia , our sales representative , was very low key, but knew the vehicle that I was test driving, and eventually purchased. He got me through the paperwork in exactly the time he estimated. He was also there for me when I had a slight hiccup with a defective starter relay. Followed up to be sure that I was happy with the Service dept's response to my problem.The whole experience at Buick GMC, West Sahara was a positive one.

Duane Lundblad

Nov 29, 2014

Douglas was very helpful and car was serviced promptly. Thank you.

Heidi Anderson

Nov 11, 2014

Mike Aldridge was wonderful! Helped me understand what was going to be done with my car and provided exceptional customer service.

Mary Grove

Oct 31, 2014

Angela Ponticello. my service advisor, is amazing. I love working with her!

John Urpsis Jr

Oct 29, 2014

Best experience I ever had buying a car! Carlos was a true professional. He took at least an hour to show us everything about the car before we bought and went over again everything again after we bought it. Just an all around fun experience. John Urpsis

Steven Grossman

Oct 29, 2014

I saw the car i wanted online. I made an appointment and they had the car ready for me when i got there. It was a sports car and they really let me drive it and hit the gas pedal! Great financing and a great price.

Randall Sharron

Oct 21, 2014

work was done promptly, professionally and with genuine G.M. parts.They stayed in contact with me, cost estimate was correct and they were very pleasant to work with. Yes I will use them anytime I have an issue.

Martin Devos

Oct 14, 2014

The sales manager and sales person was great! Easy to work with. Good knowledge of the vehicle.

DP

Oct 11, 2014

All I've ever experienced is awful service.For once I was pleasantly surprised. A special mention must go out to Steve who sold me the Encore----------Many thanks

Lewis Bregni

Oct 8, 2014

I always get good service from AutoNation Buick GMC West Sahara. They get me in quickly, get the work done as promised and return my truck in clean condition.

Lauren Vogel

Sep 30, 2014

Everyone was super friendly and very knowledgeable!!!!

Nancy Barron

Sep 22, 2014

The experience was great. Service was amazing, and on-time. The DirectTV set up was nice to gave available during CF Season.

Kevin White

Sep 19, 2014

I had my car towed to buick and Allen took very good care of me.

EdNixon

Jul 19, 2014

Very good dealer. Excellent service. They had the exact vehicle I was looking for in several choices in color.

JR Johnston

Jul 1, 2014

Was taken on time and all items completed without any problems.

DMurrah

Jun 23, 2014

Rob was fantastic!! I initially submitted an internet inquiry - he responded within minutes. I had submitted LOTS (at least 20+) prior to this inquiry with very slow response times and in most cases my questions were never answered. Rob was quick to respond, answered any/all my questions and found vehicles that met my requirements and/or limitations. I had had a very bad experience earlier with a different dealer and it was refreshing to be treated with respect and honesty. I would not have expected to buy a Buick - it wasn't even on my list of search vehicles - but I came across one on the internet and although it wasn't the one I ultimately selected Rob found a car that fit my needs. I am very satisfied with my experience. I had doubts dealing with a big corporate giant like Auto Nation but Rob and the entire team at AutoNation Buick GMC West Sahara were so professional - it was the best car buying experience I have ever encountered. Rob, Terry and Allan were all top-notch - great experience that I will pass on to as many people that will listen

SOLANGE

Jun 8, 2014

Best place ever to buy a car.I would recommend AUTONATION BUICK GMC to anyone looking for a new car.The experience was absolutely wonderful.Thank you so much,specially to Jon R.

Sonny

Feb 26, 2014

I had e-mail interest on purchasing a Jeep Commander. I received an e-mail back from Internet sales. I indicated that I was very serious in purchasing, applied for credit via internet but did not get any call back. I stopped by the dealer but no one helped or even acknowledged my presence, not even a receptionist. I left and went back again a second time, same result. No help or anyone to talk to. I called back internet sales and was then told that the car I like was already purchased. There were no alternatives or suggestions. I ended up purchasing a car in BMW Las Vegas.

Morris

Jan 2, 2014

Our experience at AutoNation Buick GMC West Sahara was excellent. Our sales person Carlos was courteous and professional. He was able to answer any and all questions we asked regarding the 2014 LaCrosse and made the purchase of our car a very pleasant experience. Every person that we dealt with at the dealership was very courteous and professional including Lance Carr, Sales Manger and Terry Schaier,F&I Manager.

Gonzalo

Dec 20, 2013

ANGELA PONTICELLO SHE WAS ON TOP OF EVERY DETAILON MY CAR ALSO SHE TOOK CARE OF THE SHUTTLE FOR MESHE IS A GREAT SERVICE ADVISOR

Robert

Dec 19, 2013

Our service writer Mike is extremely thorough in explaining what needs to be done and what has been done and we appreciate the manner in which he treats us whenever we come in for service.

MIC

Nov 5, 2013

I was not really looking for an SUV, but once I drove the Buick Encore, I liked it. I'm very happy with the car and with the Lease.

Eric

Oct 9, 2013

The sales consultant who assisted us was Carlos Velandia who did a great job explaining all the features of our new 2013 GMC Sierra 2500 HD. He is knowledgeable and very professional. We were also assisted in various ways by Jerry, Miles, and Clifton. The entire staff did an exceptional job to meet or requests. I've been buying vehicles for over twenty years and this is the first time I didn't feel pressured. Since purchasing the vehicle I have been contacted numerous times by our Sales Consultant Carlso to ensure everything is fine with the vehicle and to answer any questions my wife and I may have. Great job AutoNation! Eric

Min Pak

Oct 9, 2013

Service Advisor Michael Zibell. This guy is all about customer service. Makes you feel comfortable about leaving your car here for service. Explains all the recommended details and not unnecessary service to make you spend your money on. And they also washed and cleaned my car for Freeeeeeee!

olboonasty

Oct 4, 2013

Service was great !!!!!!!, I took my vehicle in, explained the issues to the service tech and explained that my son had a football game that day, they provided transportation back to my residence, and a few hours later I received a call that my vehicle was ready and I could pick it up at my convenience, as the service tech could here the noise in the background he knew I was still at the game. GREAT SERVICE NO PROBLEMS!!!

RR

Sep 29, 2013

Went in for oil change svc on car! From the moment I pulled up, to when I pulled out after our car was completed, I was treated in a friendly and efficient manner. The young man that first greeted me - wonderful. Mike Zibell was excellent! The courtesy/coffee girl (I don't know what her real title is, sorry) was super. The waiting area is fantastic! And free car wash.....goodness! That's some of the many reasons we think your organization is Great! You have excellent people and that's the real reason for your success! Top notch service and sales (we've bought 6 cars there from Jerry!)

Marisol

Aug 20, 2013

I am completely satisfied with my purchase. The car salesman was great and very helpful. I had no issue with anything. The finance man was also a great help. He explained everything well. My purchasing experience was great.

Dirt Rider

Aug 17, 2013

Super pleasant to deal with from start to finish. Best experience I have ever had buying a car. Was ecspecially surprised by the professionalism of Doug Saxton as he took the time to show me the Yukon and Terry Schaier in finance to explain all that was available for us. I would recommend anyone to either one of these guys if you want to have that different experience than the old dealership ways.

Rosemary Fosina

Jun 19, 2013

Everyone from the service and sales dept. to the sales manager, general manager and the finance dept. treated me professionally, politely and respectfully. Most helpful were Jim Hulett, Doug Paule, Ramon Sanchez, David Culp, Brent Christensen and Doug Saxton. They are all an asset to your business. I have been dealing with this extablishment for the last 8 years and this year was the first time on my own. Rosemary Fosina, Las Vegas, Nevads

Father Max

Jun 16, 2013

My service advisor was Michael Zibell who I have met before. He is knowledgeable about my car - a 2003 Buick Regal - and very easy to talk with. I am also an acquaintance of one of the women in the financial department so it always a pleasure to go to that store.

Mancilla

May 6, 2013

The service tech that helped me took the time to explain to me in plain English what needs to be done to my truck which is a new filtration system. He is very knowledgeable and pleasant. I regret buying my truck at Desert Nissan, they sold me a truck with an after market filtration system that will cost me more than 1k to fix.

Keith B.

Mar 17, 2013

I have been doing business with Desert Buick for about 12-13 years. I have always been treatly fairly and have found the service department to be excellent, including the latest visit. Mike Zibell is an asset to your company, as is Jerry Pedersen, whom I bought my last 2 cars from

ted r

Feb 13, 2013

found pre owned toyota on cars.com at this dealer, they did the transaction the way it should be . i was very sdatisified with the deal.

Elizabeth Patton

Jan 6, 2013

Our experience at Desert Buick was excellent, our service representative Todd Bishop was the best, not pushie like alot of sales people are just friendly, courteous and got us exactly what we wanted never pushing us into a sales, just getting us the best deal possible. Todd is excellent with customers they need to keep him around he is an asset for the company. They're new sales manager is also very courteous and worked with us. The finance rep Terry was great explained everything to us. Also want to add that once we bought our truck Todd took the time and did not rush to explain how things worked in the truck, fantastic guy. Very good experience there 3rd time we bought a vehicle there and will return.

drsalch

Dec 18, 2012

We worked with Blake Hewitt, who was professional, courteous, and knowledgeable. We feel we were treated fairly and with honesty. All in all, a very positive experience. We would be very likely to do business again with Desert Buick. And we love the Buick Lacrosse!

Rick W.

Oct 17, 2012

I spent about 4 weeks looking for a vehicle mostly through cars.com and I found the truck I wanted. I emailed the dealer about the vehicle I was interested in and Clayton contacted me right away, I told him I could be down in about an hour he said he would have the vehicle ready for me when I arrived. My daughter came with and we pulled into the dealer and parked. They are having some remodeling done at the dealer but no problem affecting any of the sales process. Clayton met with my daughter and I and we went for a test drive, I knew I wanted to make the purchase when we got back. Everything went smooth and Terry in the finance department did a great job explaining all the paperwork and talking about the dealership and it's service. All in all a great team there at Desert GMC/Buick.

daisygirlk

Sep 18, 2012

We were in need of a bigger car but our credit was not the best they worked with us to get us the payments we needed and not a crazy intrest rate. They treated us like we people.....The dealership we had been to before Desert I left telling my husband that I would not step foot on a car lot again we were treated like crap because of our credit. william was awsome to work with. I will come back to this dealership.

Rdaval

Sep 4, 2012

Sales representative, very nice person Finance representative, very nice person

KnightMoves808

Sep 1, 2012

Folks here have ties with Hawaii and are sharing the aloha at this dealership. The Universe guided me here and am grateful.

KKautzman

May 25, 2012

Driving out on a Saturday to get my car fixed because it was recalled isn't fun. What is less fun is after my wife and I, in separate cars, are told that despite having the repair scheduled for 4 days, they don't have the part. So we just wasted 30 minutes getting there to be told something that they should have known. Instead of a "We're sorry, how can we make this right?" we got a "What do you want me to do about it?" repeated over and over. UNBELIEVABLE. So, we reschedule. Something comes up so I need to change the time for my appointment and I get put on hold for 15 minutes, then I get transferred to a VOICEMAIL Box. So I call back, and it happens AGAIN. The THIRD phone call, I am told that someone will call me back shortly. An HOUR AND A HALF later I receive a phone call. In that time I just called another dealer and went with them.

tdutson

Dec 22, 2011

Our experience with Desert Buick GMC was fantastic. We were shopping for a used vehicle and found a suitable vehicle on the Desert Buick GMC web site. I sent an email to inquire about the vehicles details and promptly received a personal phone call from Mr. Foster regarding the inquiry. Since we do not live in Las Vegas we had to make the 2 hour trip in order to test drive the vehicle, both Mr Foster and Mr. Thomas were very accommodating as we attempted to nail down our schedule for the trip.Upon arriving at the dealership the vehicle was placed in front of the showroom and impeccably detailed and ready for our test drive.As a general note, it has been almost 15 years since we have bought a car, Mr Foster and Mr. Thomas put absolutely not pressure on us to make a decision one way or the other. We decided to purchase the vehicle and negotiated a few minor repairs be made to the vehicle. We ended up staying the night in Las Vegas so that the repairs could be made the following day. We actually drove the vehicle from the dealership (fully detailed and full of fuel)that night to our hotel and returned it the following morning for repairs.Mr. Foster actually authorized an additional repair, which was not included in those negotiated. We really appreciated the extra effort.We received nothing but the highest standard of customer service from Mr. Foster and Mr. Thomas and would highly recommend Desert Buick GMC based on our experience.

Doug Lau

Sep 9, 2011

Three days after the car was delivered, I received a call that I was given too large a discount and that I needed to provide an additional check for $1,000. I was accused by General Manager William Foster of being less than honest in holding back a discount certificate that I had from GM until after I had attempted to negotiate the best deal possible on my own. There was no value placed on the certificate. Someone other than me placed a incorrect value on the certificate. Two managers of the dealership signed off that the deal was correct. I then signed that I accepted the deal and the car was delivered. The mistake that was made in the eyes of Mr. Foster was my fault when in reality all I did was provide a discount number that was confirmed by GM as being accurate.I traded in a leased vehicle that had a payoff to be made to the leasing company. Two weeks after my new car had been delivered, I received a call from my old leasing company that the payoff had never been made. The leasing company was looking to me for a payment. Until the dealer pays off the used car, it is still on my credit and my responsibilty.I called Mr. Foster and he said the car was paid off three days after I turned it in. I spent a frantic weekend calling my old leasing company looking for the check that was apparantly never sent to paid my car off. I was within two days of having my credit compromised. The payoff check was received the following Monday. My call to Mr. Foster alerted someone that my used car had not been paid off. Had I not made the call to Mr. Foster, there is a strong possibility my used car would still not have been paid and my credit rating affected.When my car was delivered, The salesman never gave me a tour of the service facility or did he explain the services provided by the dealership. When I alerted Mr. Foster to this fact he told me he would personally take me on a tour of the service facility and introduce me to the principal people involved. When I arrived for this tour Mr. Foster and I were walking down the hallway to the service facility. Standing in the hallway was a service writer, Allen Wright. Mr Foster introduced me to Mr. Wright, and told me he would be my service advisor. After this introduction, Mr. Foster waived his arm in the direction of the service department and promptly left. This concluded my tour of the service facility. Mr. Wright took me to his little booth, handed me his calling card and said to call him when I needed service.As you can see, this dealer in my opinion provides little or no customer service. There are other things that have happened at this dealership that have proven to me that Desert Buick does not care about me as a customer. I have a wonderful automobile in my new Buick, but honestly believe and feel I have no support or back up should I need any services from this dealer. I have met several times with Mr.Foster to explain my unhappiness and ask for his assistance in trying to resolve the issues involved. To date, he has offered nothing and rejected my attempts as to what he needs to do to make me feel like a valued customer.