Used Cars for Sale at AutoNation Chrysler Dodge Jeep Ram North Richland Hills in North Richland Hills, TX

Tyler Waterman

Sep 15, 2021

TL/DR - Awful service, misleading product postings. Francisco provides AWFUL customer service. Let me first say, I am typically not the type to leave reviews, especially negative reviews. I sent my mom in to get assistance from this dealership. There was a car that was advertised as being in good condition at a fair price. Upon getting there, the car had SIGNIFICANT hail damage (see attached pictures). I double checked the posting and there is no mentioned whatsoever about hail damage. The sales person, Francisco, indicated that the car was priced for the hail damage. This was completely untrue based on their competitors pricing or they are trying to take advantage of their customers. After their misleading posting, Francisco told my mother that he had some other cars to look at and went on to offer her another vehicle that was listed $8000 more than the vehicle that she came in to see. At this point, I recommended to my mom that she still drive the car with hail damage to see if she liked the vehicle. Francisco told my mom that she could not test drive a car unless she committed to making a purchase from him that day and continued to deny a test drive. He continuing to be extremely rude and not helpful. We were not going to purchase the vehicle with hail damage, but terrible customer service has ensured that we will not purchase any vehicle from this dealership. I will also go out of my way to ensure that anyone I know does not shop at this dealership. If you do shop at this dealership, verify that they are selling you what they are advertising, and DO NOT seek assistance by Francisco.

Rudy Carrasco

Jun 22, 2021

Great, quick and easy experience. I originally inquired online and within the hour had a response from Kate Kim to set up a test drive. I actually set it up for the next day! Up until the time I arrived Kate Kim kept in touch through text to ensure it was going to be an easy process. I arrived, did the test drive and left the lot with a brand new car! Very good experience and highly recommend to go here. On top of the good service, the inventory was the best around.

Santiman TV

Aug 6, 2021

I went this week to buy a 2021 Jeep Gladiator. Initially reached out to AutoNation for availability on a specific vehicle and got in touch with Kevin. His communication was perfect and when I went in later that day to make the purchase, it was almost like car buying how it should be! Taken care of the whole time, honest feedback on all my questions, I didn’t feel like I was getting the run around and everything was very clear. I will not hesitate for a second to go back to this location. Amazing experience! Thank you Kevin and thank you AutoNation. Also a shout out to Nick in the financing dept who was also very professional and extremely nice and helpful.

Kassie Maxwell

Aug 14, 2020

I had the best experience buying my new 2020 Dodge Challenger from Marcus! He was very professional and knowledgeable about the vehicle. He listened to our needs and I never felt pressured. I feel like he honestly had our best interests in mind every step of the way. It was a wonderful car buying experience and I highly recommend the dealership and Marcus! We just LOVE our new car! Thank you, Marcus!

LeAnne Edwards

Jul 15, 2020

I just bought a 2019 Dodge Journey and had a great first impression. The online sales manager was great the sales man that I dealt with by text and in person was Jeff Drake and he was awesome. When I was given the drive off price lot price there was no price gouging or over pricing. The in person experience was quick and precise. Thank you for my new auto and for the great experience. With everything going on in the world today we need companies like this one to make life just a little easier!!