GEAllen66

19 de oct. de 2016

Very fast and efficient service department. I would recommend to all of my friends and family!!! Need service? Ask for Patti Stephen!!!! She is amazing at customer service!!!

Valued Customer

9 de oct. de 2016

Caren managed my expectations and I was very pleased with the service

BulldogMom

8 de oct. de 2016

Ben and the entire staff was professional and honest. Smooth transaction, no hassles and went beyond our expectations.

Randal Kramer

3 de oct. de 2016

My wife and I had a great experience at AutoNation Ford St. Petersburg FL Saturday.We came to look new cars and found our friend Mario who sold us our last car. Once again Mario did a great job meeting our needs and got us a great deal on the car we were looking for. Thanks again Mario for doing a great job.

Gene Kent

3 de oct. de 2016

Easy experience, no fiction. Bought new tires, alignment.

Kramer646

3 de oct. de 2016

My wife and I had a great experience at AutoNation Ford St. Petersburg FL Saturday.We came to look new cars and found our friend Mario who sold us our last car. Once again Mario did a great job meeting our needs and got us a great deal on the car we were looking for. Thanks again Mario for doing a great job.

Ruth M

30 de sep. de 2016

We needed someone we could trust and Art turned out to be that person. Very smooth process through a complicated situation of going from two vehicles to one.

Lori Jonas

29 de sep. de 2016

I had a great experience at Auto Nation Ford. Art La Vigne is the guy to see if your looking for a car!

CCalabrese

28 de sep. de 2016

I had a excellent experience at AutoNation Ford being a First Time Buyer Jon and Iggy took great care of me and made sure I got what I was looking for within my budget. Both were a pleasure to work with and I would recommend them to anyone who is looking to purchase a Ford! I look forward to continue doing business here! Thank you again Jon and Iggy!

J Pearson

28 de sep. de 2016

Excellent service. Fixed everything I needed. Very nice service rep. Took less time than I expected.Transmission recall.Oil and filter.Air cleaner.Throttle body.Rotate tires.Battery service.

Jeanette Burdette

27 de sep. de 2016

They take good care of there customer's.All the sale people are so nice. Carol was my sale person.I can't say enough about her.She made everything so easy .Thanks Carol an Auto Nation

2006Sequoia

27 de sep. de 2016

I had a great experience with Ben and the entire staff last Saturday. They worked with me on my trade value so we could come together on a deal that made sense for both of us. I feel confident in their used vehicles due to their 50 point inspection, transparent shop reports, and competitive pricing. If you are looking to purchase a new or used vehicle, I highly recommend going to this reputable dealership!

Jeanette Burdette

25 de sep. de 2016

Sept 23 I leased a 2017 Escape.My sale person was Carol Prat.She was wonderful. She explained everthing I had on the car a how to use it.Very pleasant, knowledgeable set everything up for me even my phone.This was my second lease from Auto Nation.Would not go any were else.There serviceis definitely 5 across the board.Thanks Carol an Todd for taken such good care of me. I love my FORD an my service.

Don & Rosario Brown

20 de sep. de 2016

My husband and I would like to commend Mario Aguirre for selling us the 2016 Ford Escape. He is very patient and friendly. It makes buying a car easy. We are lucky to have him as our sales person.We also would like to commend Bobby Rickling, the mechanic who does all repairs of our vehicles at this ford facility. Bobby was the one who had been encouraging us to buy an Escape and to buy it from this facility. Bobby follows us up regularly and has high regards for ford vehicles. He did his best to convince us to buy an Escape from this facility. We are hoping that management will acknowledge and award both Mario and Bobby for jobs well done.The only thing I wasn't very satisfied was the price of the vehicle. I could not get it at the price I want in spite of talking to the general manager, John.

Valued Customer

20 de sep. de 2016

The buying process can always be faster in my opinion. Maybe online from home instead of sitting at the dealer for hours. Customer service was great and I was given a thorough class on the car and all the features.

KevinC

18 de sep. de 2016

Vehicle was properly repaired in a timely fashion. Have been a customer since 1978 and continue to be pleased with the service I receive.

Rpine

18 de sep. de 2016

James and his team had warranty work approved and the headliner replaced in my wife's Lincoln MKZ. She was absolutely delighted and would tell everyone to go to AutoNation for their service needs.

GoBears

15 de sep. de 2016

We had a great experience with Eric Haberern, he was knowledgeable and was able to answer all our questions. Overall a great experience!

Andrea T

15 de sep. de 2016

Went in to look at and test drive a Ford Fiesta. All of my questions were answered easily and quickly, I was shown all of the features to help make my decision, the processes to buy the car were explained easily, and all of the staff was courteous.

Rachel Walters

12 de sep. de 2016

My experience there was great! Barry helped me tremendously. I would recommend him to anyone.

GBrc

11 de sep. de 2016

Art my salesman went the extra mile for me. My lease was about to go over 36K with 18 months left. I struggled weeks trying to come up with a solution that would work. While working in St. Petersburg last week I past the AutoNation Ford dealership and decided to ask a few questions. I asked to speak with a sales professional and was greeted by Art. He put his 15 years of experience to put me in a brand new C Max and solved my leasing dilemma. Thanks to a team effort was able to drive off that day with a purchase instead of a leased vehicle.

LSaav

11 de sep. de 2016

I took my vehicle in for an oil change and a repair to the sunroof cover. Although the repair took longer than expected, Adam did a fabulous job communicating updates and offered free shuttle service. A+ for his customer service. Would definitely recommend him and this dealership.

Dory Alger

10 de sep. de 2016

Mario Aguirre...Danny...GM...MarkAll were easy and kind to work with.

Valued Customer

9 de sep. de 2016

Good, fast service.Timely suggestions and helpful advice.Will continue to have car serviced at AutoNation Ford.

Duane Wesley

8 de sep. de 2016

Big Al (Allister Francois) was great! I highly recommend him as a salesman.

Duane Wesley

8 de sep. de 2016

Check out Allister Francois if your in the market for a new car. He made our car buying experience at St. Pete Auto Nation a smooth and humorous process. Thanks Big Al!

Karen McCaffrey

6 de sep. de 2016

I just turned in my lease on a Ford Edge SE and decided to lease another one. This one's a Ford Edge SEL and it's beautiful. Eric helped me from the beginning with the phone call I made saying I'd be in to look at the Edges to being right there as soon as I pulled into the parking lot, to helping me out with the paperwork, to finalizing everything and out the door. Eric was with me every step of the way and showed extreme professionalism and expertise. Eric knew what I was looking for and had it ready for me when I arrived. I am thrilled with my new car and love driving it. The entire process could not have gone as smoothly as it did without Eric. I really appreciate all he did for me. He's the reason I've returned three times in the past with my business. I've purchased a car from him as well as leased twice. Thank you Eric, You're the best.

bbaracani

6 de sep. de 2016

I have been having my Toyota Tundra, and Chevy Camaro serviced here for years, and finally switched to a Ford F150 4x4. Ben and Jon in internet sales were great and hung with me until I found the vehicle I wanted for the deal I needed as well. Very knowledgable staff, and the service department there is top notch. I recommend their sales and service to all my friends and family.

Kyle

4 de sep. de 2016

The staff were nice and friendly. Took the whole day it have a done deal.

Mike S

29 de ago. de 2016

Great service, great price, great car. First American made car I've purchased in over 25 years. The AutoNation Ford St. Pete dealership is on par with any high end import dealership. Very professional.

JKH

28 de ago. de 2016

We took our Escape in for a routine oil change and left without one We waited for almost 15 minutes for Patti the advisor. She told us our car would be ready in an hour. Okay. So after more than than hour we returned to the service department to see if our car was ready. First we went to the cashier, she was quite rude because I could see that we were interrupting her while she stirred her drink. She made no attempt to find our advisor for us. When we did find our advisor, she told us our car needed over $700.00 worth of work. When we told her we would think out it, she went out the door to tell the tech. The tech returned and told us no work had been done on our car, but he could quickly slap out an oil change in 10 minutes. I said no just bring me my car. I later called Patti to make sure that my car did not need $700 worth of work. Which it did not because they had mixed up my car with another car. However, Patti never called us to tell us that. Then about an hour later the service manager called. His first words to me were, I understand you want to vent. I told him I did not understand why he was calling just to give me some faux apology and things would not change. This was the third time we had terrible service with AutoNation. The advisors never answer their phones or return your calls. Nobody seems to know what is going on and they certainly, do not work as a team. It will be a long time before I wold consider returning to AutoNation St. Petersburg.

Tiffany Williams

25 de ago. de 2016

Fantastic service!! I love my new car! I wasnt even expecting to get a car but Eric was nothing short of amazing!!

Marlene

24 de ago. de 2016

I took my Ford Focus here and when I pulled up Jennipher came out right away to welcome me. She asked what the vehicle was doing and she immediately knew what the problem was. She made sure she got me a ride from their driver Shelby and kept me updated throughout. My vehicle was done extremely quick as well. The customer service I received from these two was outstanding as was the quick service to my vehicle.

Joseph

22 de ago. de 2016

Service was done in a timely manner and everyone was very polite.

Paul

20 de ago. de 2016

Excellent job. We'll done. Service is fantastic. Sales staff very knowledgeable

Valued Customer N Wallick

19 de ago. de 2016

There was one very helpful service rep. Otherwise, the service was terrible & the repair was ridiculously expensive. No stars

Dennis GH

18 de ago. de 2016

I could not be more satisfied with any service anywhere else to compare with what it was at this ford dealership

Valued Customer

17 de ago. de 2016

Excellent Service. It was a good good experience with a minimal wait time.

Liana

11 de ago. de 2016

About a year ago I traded in my 2012 Mazda CX-9 for a 2015 Ford Explorer Sport. I cannot say enough about how much I love my new Explorer. While my sales process wasn't the greatest, I did still ended up going with the dealership and my experience with the service department has made sticking with the dealership worth it. So far I've only to have routine maintenance done on my car, but every time I'm there I"m always treated with respect and get A+ service. Everyone is very friendly and makes sure that all of my needs are handled in one visit. I do recommend this dealership to friends and family often.

Kendell

11 de ago. de 2016

I traded my Escape in for a Ford Flex because of the way the service department treats me. The staff there is super nice and makes sure my vehicles are in the best shape possible. My vehicle had more than 100k on it and the service person told me the cost to repair my vehicle far outwayed the value. After researching I found that was actually the case. I went down the next week and bought my Flex.

sport trac

11 de ago. de 2016

I needed a oil change on my Ford truck and was in and out in a flash! And the entire staff was helpful and friendly.

Dave

9 de ago. de 2016

I left my truck at 9:30 AM for an oil change, upgrade on software, and checkout of backup camera. I finally picked the truck up at 6:45 PM after numerous calls. Truck never got oil change, software never got updated, and they made the backup camera worse. If I had no warranty, I'd go somewhere else definitely.

Susan

8 de ago. de 2016

it was a great pro job by mr ownby I was treated very professionally

Carl

2 de ago. de 2016

The service dept. is always helpful and a very pleasant experience.

Molly

1 de ago. de 2016

Patti was fantastic! She answered all my questions and ensured that every issue regarding my car was resolved. Everyone that approached me was very kind.

McMahon

1 de ago. de 2016

Great experience with service manager Mike. He was very helpful with all my questions.

judy_allen_01atyahoo.com

30 de jul. de 2016

We were very pleased with the service, and professionalism of everyone involved in servicing our Lincoln Town car

Tim T

29 de jul. de 2016

Excellent service I bought the truck in another city. Moved and this is first visit to this dealer. Excellent experience very customer oriented. Was finished 15 minutes earlier than promised. I'll be back!

George

28 de jul. de 2016

AutoNation Ford in St. Petersburg has gained a lifetime customer. In 2005 I purchased an F250 through them and remember that the staff was great back then. Well when it came time for a new truck I thought what the heck I will give AutoNation Ford another try. I did the internet thing entering my wish list and no kidding, my phone rang before I crossed the room. At first I figured it would be one of those (well we don't have what you are looking for But... calls ). Nope I am so happy Roger Pine made that call. They not only had exactly the 2016 F350 I was looking for but at a remarkable price. Roger Pine and the entire staff are easy to work with and actually make the process enjoyable. Defiantly have a customer for Life.

BrianB

28 de jul. de 2016

Absolutely horrible customer service after the sale. We recently purchased a 2016 Explorer from them. Upon receipt of the vehicle and final walk-around, I noticed a paint defect that came from the factory. They agreed to have painted and we dropped it back off three days later. It took a week to fix the paint, which is understandable. Upon picking the vehicle back up we noticed that the drivers side windshield column had a gouge in it that was not there when we dropped it off. Again, they said they would take care of it reluctantly. Mind you, we live almost an hour from the delearship so it's not very convenient to just drop it off. They agree to pick the Explorer up from my wife at her job, fix it and return it. Once again, walking around the vehicle upon delivery there was more damage that was not there previously. The drivers side tail light has four scratches in it!! They refuse to replace the tail light. We are very meticulous about our vehicles and inspect them daily. My wife and I know that it was not there when they took possession of her car. I will never deal with them again.

AutoNation Ford St. Pete is AWFUL

27 de jul. de 2016

If anyone buys a car here, they will NOT take care of you after the sale. After a family member bought an almost 40k SUV from there, after the dealership picked it up to repair pre-existing damage before purchase, upon inspection of that repair, they noticed damage to the tail-light, which the company is refusing to fix/replace. Instead of keeping a customer happy, by taking care of damage THEY CAUSED, on a brand new vehicle, that cost a LOT of $$$, they would rather tell them sorry can't help you than salvage a long term relationship. Absolutely unacceptable. I have dealt with Bill Currie over issues, and they have went above and beyond to resolve. DO NOT SHOP HERE EVER. If the GM has a change of heart, I will alter my comment/review.

gunbunnysoulja

27 de jul. de 2016

If anyone buys a car here, they will NOT take care of you after the sale. After a family member bought an almost 40k SUV from there, after the dealership picked it up to repair pre-existing damage before purchase, upon inspection of that repair, they noticed damage to the tail-light, which the company is refusing to fix/replace. Instead of keeping a customer happy, by taking care of damage THEY CAUSED, on a brand new vehicle, that cost a LOT of $$$, they would rather tell them sorry can't help you than salvage a long term relationship. Absolutely unacceptable. I have dealt with Bill Currie over issues, and they have went above and beyond to resolve. DO NOT SHOP HERE EVER. If the GM has a change of heart, I will alter my comment/review.

CMR

21 de jul. de 2016

Ben Cope found a perfect solution to my needs for a vehicle! He hit the nail right on the head the first time around! Thanks BEN!!!

Skyway jacks joe

17 de jul. de 2016

Darius meet me in the parking lot and started showing me trucks immediately . I received a great deal on my new truck also that I couldn't refuse to buy it

Nancy

15 de jul. de 2016

Caren was my contact person and she made me feel like a valued customer. I had a dead battery and no appointment and showed up unannounced and everyone went out of their way to accommodate me, which was awesome. My husband and I have purchased 3 vehicles from Auto Nation Ford and would not even consider going anywhere else. We are always well taken care of.

Ron G

14 de jul. de 2016

I just bought a new Ford Fusion from Autonation Ford. My salesman Mario Aguirre was excellent, easy going, not pushy and knowledgeable.The New Car Sales Manager Danny, was flexible, easy to work with and made the entire process very comfortable and easy. I highly recommend them.

Carl

13 de jul. de 2016

This dealership is A plus in my book. I aam a snow bird and they have serviced my Ford Escape twice and we're excellent From the moment I arrived until I left Adam tge service rep kept me informed. Went beyond the call of duty by taking time to help me snd my cell phone. I would consider buying my next vehicle at Auto Nation.

Shannon Carlile

3 de jul. de 2016

I gave my daughters boyfriend a mission to find me a mustang gt that I would love just like the one that got totaled last year. He sent me a few pictures and I really liked the look of one of them. We drove 4 hours to look at it! I fell in love once the key was turned! My salesperson Barry was so down to earth! This dealership is truly the best!!

Marco Carelli

2 de jul. de 2016

Hi there Thought I would mention the great service and attention given to me by Pedro Lopez. He managed to get me the best deal I could get on my new car purchase. Thanks to AutoNation,

KW

28 de jun. de 2016

good experience, fair service, job done quickly!. Would recommennd

Sammie

27 de jun. de 2016

My two year old Edge had a dead battery. I did not have an appt but took it in on a Sat. They fit me in and within a couple hours had replaced my battery. I did however pay for a "battery service" which I dont think was needed as they had to replace the entire battery anyway. My service rep insisted the battery cables needed to be cleaned etc regardless of the new battery they installed.

Rohbert Mars

14 de jun. de 2016

Mario helped my wife and I find the perfect car for traveling. We got our favoritecolor and everything we wanted on it. The whole staff was so nice and spent a lot of time explaining all the new features to us. I would say this is probably the best experience we have ever had in purchasing a car and it did not take all day to do it. Everyone there made us feel special and no matter how many questions we had they were patient and informative.

Thomas

13 de jun. de 2016

Best service experience I've ever had there. Advisor was on top of everything. Very Prepared.

KK

18 de may. de 2016

Got a good deal on my purchase. Financing was quick and easy. Overall good experience on whole buying process.

Le7276376112

4 de may. de 2016

TERRIBLE Dealership I have never seen before.Dropped my car for 3 days don't hear anything from them and make a phone call never pick up,Call customer service....they don't even know what's going on . Only one thing they can do is just transfer phone call.Never ever again.

bigmike1980

21 de abr. de 2016

WOW LET ME SAY THIS IS BY FAR THE MOST TERRIBLE DEALERSHIP I HAVE EVER DEALT WITH,MY WIFES 2015 TOYTOA COROLLA WAS IN A ACCIDENT ON MARCH 24TH 2016,AND WE WHERE TOLD TO BRING IT HERE TO HAVE THE REPAIRS DONE,THE EMPLOYEE ARASH SAID HE WOULD TAKE CARE OF US NO PROBLEM LOOK OVER OUR CAR SAYS REPAIRS WOULD COST 3-4K AND IT WOULD TAKE 2 WEEKS TO FIX NOT TO WORRY,SO 13 DAYS LATER THEY CALL US TELLING US THE CAR IS DONE,WE CALL OUT OF WORK TO GO ALL THE WAY DOWN THERE FROM PALM HARBOR THINKING OUR CAR IS ALL DONE.BOY WHERE WE IN FOR A SHOCK THE PAINT JOB WAS NOTHING SHORT OF TERRIBLE A 2 YEAR OLD COULD HAVE DONE A BETTER JOB,PLUS THE RUINED THE WINDOW TINT DIDN"T REPLACE BOTH WHEEL COVERS THE WHOLE CAR WAS SO DIRTY,OUR GAS TANK WAS EMPTY STAINS ALL OVER THE INTERIOR AND HERE WE ARE 30 DAYS LATER AND ITS STILL NOT DONE BEWARE PEOPLE TAKE YOUR CAR ELSEWHERE!!!!!!!

Dabuyou

19 de abr. de 2016

Let's talk about the service department... My truck has been in 5 times over the past 3 weeks and for some reason they can't get it right. The people are nice enough but I am now afraid to drive my truck as they have even gone as far as to not bolt items back on! Timeline is below if you care to know: * Brought the truck in because the transmission was slipping. They claimed they fixed it. * Brought the truck back as the transmission was still slipping. They claimed they couldn't feel it. Told me I had to come in and show them which I did and it slipped. Then, almost magically they found a bulletin about this issue and fixed it. I picked the truck up *Driving my daughter to school I hear a sound coming from under the truck that sounded not good to my untrained ear. I take it back. * They call me to tell me it is a catalytic converter but I am lucky its under warranty!??? * They call me to tell me it wasn't the catalytic converter... They forgot to bolt pieces back on!! * I go to pick it up and the porter actually gives me the car with a check engine light on??!! * I was late to a meeting so I took the car but called them at the same time. * I bring the truck back and they claim it was a magic key cycle that broke the O2 sensor and it just so happened on the 4th time I picked my car up from them!They still have my car and the general manager has assured me his crack team of mechanics will make my car run great again. I explained to him I wouldn't trust his guys to fix my daughters radio flyer. THEY FORGOT TO BOLT A PIECE OF MY CAR ON. Needless to say, I will never trust my vehicle and the sad part is am just about to pay it off! The people are nice but they have ruined a great truck that had no problems until 72k miles and I am sure it will be done for in 10k.

MichaelL

14 de mar. de 2016

brought in a new ford for warranty service. attempted to charge me $250, for work i ultimately took to another ford dealer for covered, free warranty repair service. this dealer is a scam artist.

Phil c.

6 de mar. de 2016

I had a recall on my 04 ranger so I called and was given an appt. Right away with no problem. AND Even better when i got there for it I was greeted very respectfully by Mike Ownbey and made me feel very comfortable about my service. ..answered all my questions truthfully and made me feel confident. ..I AM SO PLEASED WITH THEM I WILL BE BACK AND HAVE NO PROBLEM RECOMMENDING THEM TO ANYBODY. ...THANK YOU MIKE O. AND AUTONATION FORD

Kenneth R

30 de ene. de 2016

After struggling with Sirius personnel since Jan7th to get my free 3month trial installed, I finally took my 2015 Ford Fusion into AutoNation Ford on Tuesday Jan 26th. Their electronics tech, Brian, quickly determined that a new part was needed for the module and this was immediately ordered from New York, with delivery promised for the following Thursday, Jan 28th. I was asked to bring the vehicle back in on Friday Jan 29th and an appointment was set up for 10.00AM that morning. I elected to wait while the part was being installed and upon completion Brian was kind enough to go over some of the various commands and options available on the program. I am more than satisfied with the service provided by AutoNation and wish I had taken the vehicle in earlier, rather than wasting my time trying to communicate wth the Sirius individuals located in the Phillipines!!

Luis

20 de ene. de 2016

This review is just on the service department based off my experiences with them through last year up until now. Ill be writing on what you can expect to encounter during a normal visit. First, dont bother making an appointment. Youll be wasting your time. Your vehicle wont be serviced anywhere near that time. Your best bet will be to get there first thing in the morning for a chance to have your car serviced that day. Otherwise, your Customer Care Advisor will be glad to refer you to their on location rental car service, Hertz and rent yourself a car for $30/day. (*side note. If you really push the issue, you can usually get them to cover the cost for a rental for a day or however long past the original time they told you your car would be ready by, so thats nice) They also have a customer courtesy shuttle but if you dont mind waiting over an hour for a ride then thats an option. Also, plan on them keeping your car for an average of 2 to 3 days regardless of how small the job may be. This is why making an appointment is useless, your advisor will tell you that the mechanic had to work on other jobs instead. Second, dont bother trying to call or emailing your advisor, chances are, you won't reach them. you wont hear back and youll grow frustrated by wasting your time. You can leave a voicemail but they wont return your calls. Just wait for him/her to contact you when they eventually get around to it. Third and most importantly, ALWAYS check the work of the mechanic when you pick up your car before driving off. Chances are that theyll forget to bolt things back on, or better yet, youll have a completely new issue with your car than when you dropped it off (but theyll blame it on the age of vehicle). That leads me to the last point. Fourth, avoid bringing your car here all together because when there is a new issue with your car when you pick it up (there will be, just face it) They will deny it to every length possible. If youre dealing with Mike Ownbey, hes very cool, courteous, and polite when you speak with him one of one. Once hes around his boss, Dan, expect all of that to change. He will apologize for the mistakes of the mechanics in one moment but defend them when his boss is around. Youll be left in complete disbelief of what youre witnessing. If the manager gets involved, Dan, dont expect things to get any better. He will make the most ridiculous attempts to justify why your vehicle is damaged that make no sense, but will offer some sort of deal to rectify the issue they caused by selling you some over priced part. If you counter with any sort of logic, hell immediately tell the advisor to close the account and send you on your way. So youll end up leaving with a vehicle in worse condition that you dropped it off in. That covers all in all a typical experience with the guys at the service department at Autonation Ford St. Petersburg. Good luck!!

UnhappyCustomer

24 de dic. de 2015

I have batteries I purchased from another Ford authorized dealership in Tampa. I am currently across the bay in Pinellas County and the batteries seem to be shot. They have a 3 year free replacement - prorated after that up to 100 months. I called this dealership and asked for Service, explaining my situation. The (very) rude woman who answered there informed me they were only open until 3 pm and not taking any new appointments. I told her I wanted to check into just bringing the batteries in and changing them out. She flipped me over to Parts. I talked to the guy there and asked if there was any way they could look on their records (I would presume Ford has an integrated system - that certainly appears to not be the case) and check and he VERY rudely told me no. I just hung up on him and thought of going in and seeing the general manager or owner since I am the person with a vehicle on Christmas Eve that will not crank over what appears to be failed batteries but thought better of it. People like that should not have jobs and deserve to be fired. Ridiculous!

Randy

5 de dic. de 2015

They struck me as honest and respectful people who have a high regard for families.

Faisel

5 de dic. de 2015

Excellent service from beginning with the sales rep Mario to the finish with the finance department .

John P.

30 de nov. de 2015

Eric did a great job in helping me find my new truck.

Scott witzel

30 de nov. de 2015

I had a great experience and I was given a great trade in value on my truck.

t brown

24 de nov. de 2015

Eric was great, he was very professional and thorough

16GPR-CS

18 de nov. de 2015

We did our car shopping online and dealt with a few Ford dealers in and out of town. We decided to wait till next year to buy but James gave a competitive-enough price on the car we were looking at so we thought to check it out & test drove a comparable vehicle. Aside from a little miscommunication, we went home as happy customers with the car we wanted.

SMSA

21 de oct. de 2015

Purchased on 10/11/15 - Overall good buying experience. Only con was the length of time it took to negotiate. Post sale Service has been superior. Good experience with the internet sales and floor sales individuals - Carol Pratt and Pete Lopez. Service experience so far has been very good.

Jeff Ford

19 de oct. de 2015

Totally quick and painless experience. Did a 3 car round robin and they were very knowlegeable

superduty

16 de oct. de 2015

I scheduled an appointment to fix a broken windshield washer hose, giving the service scheduler my make, year and model of my brand new F250. On the morning of my appointment I checked-in for my scheduled appointment and clearly restating the exact problem (a broken windshield washer hose), I sat for 1 hour until a technician returned to tell me I had a broken washer hose which would have to be ordered. I express my disappointment that it took an hour to restate the problem. I was informed that it took so long because I did not have an appointment; and that they were not a parts wholesaler. If the service personel choose not to listen to the vehicle owner and cannot coordinate with their scheduler, I cannot think they are competent to handle even simple repairs without wasting my time and money. I will order the part on-line and repair it myself. I will also be looking for another dealership for warrant work

Patricia Ahern

5 de oct. de 2015

Repairs clearly explained and was able to defer half to next visit. Car was ready when expected

R. Royal

11 de sep. de 2015

Our Service Rep, James Ketcham was very knowledge and extremely helpful!

Robertson Family

11 de sep. de 2015

Very nice experience, after our test drive everything went nice and smooth. They got us out of there quickly, I'd buy from them again.

Catherine M.

27 de ago. de 2015

Everything is great , you should be there now !. The Guys that works for this dealership are hard at work to make your dream a reality .

Drew

20 de ago. de 2015

I was shopping online for a truck, and i put that i wanted more information on a specific F-150 . Bradley from auto nation Ford called me right away and i made an appointment to look at the truck i saw online the next day. Bradley informed me of another truck that i might be interested but it was in the shop. The next day i looked at it with my wife and we ended up loving it so much and with a great price we bought the truck that day. Thank you Bradley and auto nation for making my truck buying experience a easy one. Electrical Contractor,Drew

Linda B

17 de ago. de 2015

Great service, friendly and helpful service rep. Took my car in for service immediately

Etch

12 de ago. de 2015

Pete (Lopez) and Todd were really thorough and patient with us during our time at Auto Nation. They made our experience short and yet fun and were able to meet us half way in getting the best deal possible. What can I say, happy daughter happy household, you made her smile and I got a hat, lol. Good luck selling! Paul

Bob St Petersburg

8 de ago. de 2015

Shanta, Brad (sales people), Jim & Todd are the people I worked with or should I say worked with me. All were great, courteous, friendly, helpful and got the job done. Originally leased then changed my mind and purchased and they did not show anything but a willingness to make us happy. Pretty much lived up to taking care of us at our scheduled time and got us in and out as fast as bureaucracy paper work would allow (where to I write a review about that). I would definitely recommend Auto Nation Ford - St Petersburg

Alan D.

6 de ago. de 2015

Had a recall on my car concerning the power steering unit. They took me right in and did the required repairs in a lot less time than what was expected. The Service Rep was outstanding and kept me informed as to the status of my car. EXCELLENT!!!!!

VIP..I thought

30 de jul. de 2015

Bought my vehicle here and it was a decent experience. Purchased the VIP oil and tire rotation package with the vehicle. Even recommend a friend, who bought his vehicle there. With no thanks from auto Nation. Have had my car serviced 3 times now and, even with an appointment, have waited over 2 hours. Sadly this is even coming in early in the morning to beat the rush of the day. This day I waited over 20 minutes just for a service person to come and even talk to me. After finally coming to do a walk around before my vehicle goes in for service I inform them I have purchased the VIP service and if I am able to get 10-30 oil instead of 5-20. I'm told it's not covered, which is fine. After checking and waiting 15 minutes I'm approached and told that my VIP service, which I bought and paid money for. YES, PAID FOR SERVICES IN ADVANCE is no longer valid and that I would be charged. Well can't argue it now so I proceed with service. This is now the 3rd time out of 4, FOUR, and all four services that I've had issues with this VIP service. So, needless to say after 2 hours of waiting the service rep comes up says I'm ready, I check out, pay...no reported issues. Except the check engine light not that they didn't even mention... Come to find out that they don't even put the requested oil 10-30 (since I was paying now) in the car! Get to my car and it still covered in all of the garbage from the service too.. NOT PLEASED, NOT HAPPY and VERY DISSATISFIED with Auto Nation. I'm one of those people that hold out hope and say to myself "maybe it was just this time". Not here. It's been EVERY time. I used to mechanic and change oil. Over 4 years of it and never, ever did it take more then 2 hours to do a minimum, bare, basic oil chance. Nothing else included and still get the oil wrong let alone leave me the client responsible for cleaning out the mess after. Not saying service couldn't be good, but I've never experienced it.

Tom

20 de jul. de 2015

Yes, friendly and well qualified Customer Service RepRequested service was performed promptlyAdditional service was recommended but no hard upsale

Tom Miles

8 de jun. de 2015

Quick service that keeps us on the road. Will use again.

tom44

5 de jun. de 2015

Check in went smoothly. After that it was all down hill. Brought my 2014 Fusion in for routine maintenance (update gps and tire rotation) Arrived at 8:15 AM. At 10:15 and after watching several other customers come and go I checked to see how things were progressing. I checked with Jim Kubislak . To make a long story short he forgot to tell my assigned service adviser, Lymari Martinez I was even there.. I was told Sync update normally takes 45-60 min.. I finally left dealer over 3 hours later.When I got home I checked to see if tires had been rotated (I marked the rims) and they hadn't been.I called dealer and talked to service mgr and he offered to rotate the tires right away if I brought the car back.. Thanks but no thanks. Never go to a dealer for routine maintenance. The only time i"ll ever go back (reluctantly) is for warranty service

Scott owens

14 de abr. de 2015

Was interested in purchasing a vehicle at this facility and the trade in inspector Adam tried to low ball me saying my vehicle has a transmission problem. He must be a trade in expert and mechanic with esp. Ridiculous I will never do business with them again.

Debbie G

11 de mar. de 2015

Personally knowing Adam McPherson, the sales manager for many years, I knew he would take good care of me when purchasing a car for my son. He put us in touch with a wonderful sales person and helped us purchase a fabulous Ford Focus with low mileage. It is the perfect car for my son. The process was super easy and stressfree! I would definitely recommend you go see Adam at AutoNation Ford in St. Petersburg!

Angela T

11 de mar. de 2015

Was hesitant on trading in my 2012 Fusion Sport- So glad I did- I purchased the Ford Fusion Titanium and love it- my salesman Josh was AWESOME. I had a certain color and list of features I needed on the car as well as a price range to stay in. I talked to Josh at Auro Nation Ford St Pete Friday morning and he had the exact car in the price range I was looking for at the dealership that evening ready for purchase. Now that is service . Thank you Auto Nation Ford St . Pete.

Nelda B Squier

10 de mar. de 2015

AutoNation Ford in St. Petersburg can't be beat when it comes to service on my Ford Fusion. They listen to me, they have the latest technology and their experienced technicians and mechanics all team up to give me the very best in service. I always feel secure in what they do. Honesty and caring enter into the equation as well.

Joyce Cross

3 de mar. de 2015

I had a preapproved loan and Todd in finance was able to get me a better loan. Kory is a great salesman and very knowledgeable. It was a pleasure dealing with everyone at AutoNation.

Lee Pritchard

25 de feb. de 2015

Ben and Mark and all the staff were great , They made me feel at home ..They worked with me until I was happy with the deal ... I must say I didn't make it easy on them but they kept a smile on their faces the hole time .. They were not pushy like some dealers are , they let me take my time and answered all my questions .. This is the way all dealerships should be run ... Very very happy ... AAA+ My thanks to all the staff .... Lee Pritchard ...

Saraht

19 de feb. de 2015

My sales guy Korey was awesome! He wasn't pushy about anything at all but he did let me know about all the options I had. He got me at the price I wanted monthly and he was extermly helpful! I would recommend him to anyone!

Leo Gainer jr

18 de feb. de 2015

At first the rode was rough but having a great sales person like Ben Cope made the difference He was very professional And made my care buying experience great And one you never forget

Walter Ireland

12 de feb. de 2015

They fixed the problem and it is running great. Jennifer was very helpful and a pleasure to work with. Besides the "sticker shock" at the estimate, they took a very poorly running car and made it run like new again.

Happy Customer

4 de feb. de 2015

Long but drove the new car home that day.We felt they showed concern for our complete satisfaction.

Tom

3 de feb. de 2015

Experience with this dealership and my salesperson was just great..

asan89

3 de feb. de 2015

I have had my 2015 Ford Fiesta for a little over a week now and i absolutely love it. This is my very first car too! All the people that were working the day I bought my car were all friendly and helpful. Everyone explained to me all the details that i needed to know in order to maintain my car!

TK

3 de feb. de 2015

Great customer service &great value. Whole experience was excellent.

Kim

2 de feb. de 2015

Tested and bought a Ford Focus. It wasn't even at that location, but was brought in from another location. Great experience.

Nancy Martell

21 de ene. de 2015

We love our new car and Shanta was terrific. Our only hope would be a shorter time spent for the buying process; however all of the staff made us feel welcome.

Mustang Steve

16 de ene. de 2015

I am always treated with courtesy and respect when I need service of any kind.Also, I purchased my 2014 Mustang here and it was the best car buying experience I have ever had. And I have been buying cars for over 50 years.

Jura

14 de ene. de 2015

Everything went smooth with car baying. Don't like the loan

Marcus Wilkes

13 de ene. de 2015

In general I am satisfied with my purchase. The sales representative Mario Aguirre was very friendly and patient in taking the time to explain my buying experience. I hadn't purchased a vehicle since 1996 until I made this recent purchase.

Tisha B

9 de ene. de 2015

I bought a 2005 Saturn Vue at almost a thousand dollars under KBB and it looks brand new with new tires and a 50 point inspection done by AutoNation. The customer service was amazing. They made me feel important and went out of their way to entertain my 3 year old daughter during the entire purchase. They worked with me on the purchase and helped me with obtaining and extended warranty even though I couldn't afford it that day. I will definitely recommend AutoNation for your vehicle needs.

Francis L. Anderson Jr.

2 de ene. de 2015

Great to Buy a car from, It was a good low price and just what I was looking for. Also get you in and out fast too.

Brad

31 de dic. de 2014

We purchased a new Ford Escape, from autonation,st.petersburg. The entire staff was friendly and helpful. We were never pressured and got the best price compared to other ford dealers in the area. The best part was our sales person, Shanta. She spent a lot of time with us and is still checking in with us to see how we are doing. We would definately recommend this dealership !

MP

27 de dic. de 2014

Bought my F150 Platinum while experiencing a friendly and polite environment. The Sales team mirrored that environment.

Jose Vera

24 de dic. de 2014

Always Great service from Auto Nation Ford in Saint petetsburg Florida. Phil Anderson and staff always take great care of my cars. Even though I have never bought a car there. Beside taking care of all my mustangs over the years and my F150. They take care of my wife G37S Infinity and motherinlaw Toyota Camery.

Connie Thomas

12 de dic. de 2014

Very prompt and friendly.. Comfortable and nice waiting room. Speedy check-out.

Deb

11 de dic. de 2014

Made an appointment, checked in quickly and quick waiting time. Looking forward to getting all my car maintenance at this dealership.

Jane A. Bigelow

11 de dic. de 2014

Phil Anderson was great!He went the extra mile to ensure my tire warranty was honored.I feel much better knowing .... and driving....the Edge because the tire problem was finally resolved.

Howie Spinner

10 de dic. de 2014

We bought a 2013 used car today from AutoNation Ford. The experience was first class. The entire process included meeting with the pleasant Sales Person, the Used Car Manager and his Manager along the way. They were all professional, down to earth, interested in providing great service to us throughout the initial meeting, the test drive, negotiations and delivery. Let's face it, the negotiations are probably one of the worst parts of the car buying experience, right? Well, our negotiations amounted to a series of conversations including a few phone calls. There were no confusing sales tactics or pressure. Just interest in discussing things to make it work. They took the time to get to know us a little and offered other solutions to make sure we were making the best decision for our needs. At the end of this we agreed on a price that I had suggested, so that tells you something right there. There was no pressure, like the reputation that a lot of dealerships have. This was very much appreciated. These folks treated us with the utmost of professional respect, which is a reflection of the entire dealership starting at the top of the organization, where this positive tone gets set and works its way down throughout the entire organization. This whole process started Thursday night and the deal was finalized Saturday morning. When we arrived to pick up the car they had it washed and tanked with gas, much to our delight. They even gave us a short tour and introduced us to a few key people, like the Service Department Manager who told us what to do when we bring it back after 5000 miles to get its free oil change.I would whole heartedly recommend Auto Nation Ford to my family, riends and you based on our very positive experience.

ray hingson

10 de dic. de 2014

Thomas Cox and Barry are both excellent salesmen the made our car buying experience excellent.thanks for making my wife's christmas present come true .All at auto nations ford are great people .Thank you all

PDQ

28 de nov. de 2014

Be careful with theses guys in St. Petersburg, Florida. They automatically add $800.00 for two options outside of the dealer invoice, if you don't catch this it will be added. The general manager called me to ask how the buyer process went and when I inquired about these options he said it was Autonations policy to include them to the initial invoice. Dealers are independent busineses from Ford Corporate so they can get away with this. He finally asked me if I was going to buy a car from them and when I said no, he hung up on me. I am a Ford retiree and will make sure everyone I meet knows about their business practices.

Sue

21 de nov. de 2014

Have always owned Fords. On 3rd Explorer and my husband is on 3rd Mustang. Needless to say we are Ford people. Needed an oil change...did not have appointment. Attendant (Brian) said, "no problem, we will get you in and out as soon as possible". They also did an inspection check and found all tires were low. 40 minutes I am out and on my way home. Always prompt and courteous service. That is why I am a Ford customer for life.

wfinckrn

1 de nov. de 2014

We went in to check out the new 2015 mustang and ended up finding the car of my dreams....2009 Mustang GT/CS...beautiful car!! Sales team, finance team, managers, parts, everyone was awesome!!

REJ of Florida

21 de oct. de 2014

It was overall a great experience. I did not have an appointment to have the car serviced but was taken immediately. The service attendant was quick and attentive. My car was serviced and I was in and out within the hour they had promised. I have used this dealership for several years. This is the second car I have purchased at this particular FORD DEALER. Would not go anywhere else. Their service and dealership is to be highly commended. Thanks to you all for something that could easily be very stressful.

Alex Costa

17 de oct. de 2014

I bought a vehicle from Carol Pratt two years ago . I bought a new truck this year from Carol Pratt ,she will treat you like family very knowledgeable at her job .Carol Pratt will work with you on the vehicle you are looking for if they don 't have it she will fine it for you.

Myra

30 de sep. de 2014

All staff was friendly and professional. Could not ask for anything better than that!

Yogi

24 de sep. de 2014

Carol Pratt and the manager did a nice job with the deal and delivery.

Trent Jones

24 de sep. de 2014

Awesome service on all levels this was my first time buying a car from a dealership but the service I received from the sales guy Kory Hoskins was very professional and top of the line he made my family and I very happy with his level of service I will definitely recommend this dealership to anyone. I give the service department 10 out of 10 very friendly and they explain everything in detail about your vehicle service dates awesome job to the autonation ford of ST. Pete staff love you guys

AKazimer

16 de sep. de 2014

We want to commend our sales rep, Michael Pratt for superior customer service skills. We truly love our new car. Thank you for everything!

Newbuyer

16 de sep. de 2014

When I phoned the dealership and asked about a used car with my specifications the manager was a good listener and found a car to meet them. I was surprised when I visited at the time they took to make sure that I was shown a variety of cars and the one we had previously discussed. The salesman was very kind and patient and showed me all of the features while listening to my requirements. Overall, my purchase met my needs and I was treated with dignity and respect.

sheri63darlene

14 de sep. de 2014

I have never had an issue here. Lenny helped me in service this time and Nancy in warranties. Both nice and helpful. Great service...great people !!

john geanes

10 de sep. de 2014

The buying experience itself was fine. The wheels had to be repainted, and as soon as I washed the car, after taking possession, the rear wheel was still stained and spotted. I called the sales rep and he told me there might be either a way for me to buy some wheels from the dealer at an advantaged price, or there may be some wheels on the property I could somehow getfor my car. Then when i followed up it went silent and I could not get a return call. The rest is up to you, john geanes

Rich B.

4 de sep. de 2014

Entire experience was excellent. Everyone, from the initial contact with Matt VanVuren to the last handshake and well wishes with Barry Friedman before I drove off, was courteous and professional. Even the unavoidable back and forth to arrive at a final price was painless. The whole experience came very close to being fun. Free, delicious popcorn was a bonus.

James England

2 de sep. de 2014

I have been to other dealers, how ever you guys are the best! PS: Very helpful in every way and very good with the owner of other Cars. Thanks again!! James England

Tom M

29 de ago. de 2014

Lenny was very helpful. Not pushy.Repairs were done faster than expected.

Johnny E

19 de ago. de 2014

These guys were great! It was a pleasure doing business with Matt and Barry! Top notch service!I highly recommend Auto Nation Ford---St.Pete.

Educated buyer

19 de ago. de 2014

Fantastic buying experience from the sales rep, sales manager, service, finance and customer support. A true NO BS buying experience.

sgericke

16 de ago. de 2014

I bought a car from Iggy and he made it an easy and enjoyable experience!

tiburon guy

14 de ago. de 2014

Went in to purchase a used car, met a guy with a heart of Gold. If you need a used car visit these guys and ask for Barry. No over bearing sales pitches just what can we do to help, best customer service i've received in a long time!

MT Procurer of Parts

5 de ago. de 2014

Awsome Buying experience!!!! Very Comfortable, no stress.

MKK

4 de ago. de 2014

After finding a car that I was genuinely interested in, my husband and I met with sales rep Cory today at Auto Nation St Pete, he showed us the car, talked us through the details of it, and sat down to look at the numbers with us. He took my Honda CRV to his Manager to get a trade-in value for me, who promptly came back and asked me what I owe on it. I said, "I'm not telling that, I want my car given a trade-in value, regardless of what I owe". He told me an average amount, nothing based on my cars value, and argued with me about it. He told me he didn't want to waste his time doing work if the numbers weren't going to work. Really, like I don't know if I tell him what I owe, he'll come back and offer me slightly more than that. I'm not stupid, and I know the value of my car, I can look it up just like he can, and I did... I was raised in dealerships. I finally got him to admit the amount he was quoting me really meant nothing. What a waste of my time. I would have bought the car, if he had just done his job and valued my car, I'm not going to do it for him!

train man

23 de jul. de 2014

good riding car, only one week with it. cstch us 6 mths to !yr.

MsTellis

24 de jun. de 2014

I recently purchased a 2007 Toyota Camry and was happy I did. Great customer service and explaining details when buying a new car. I greatly appreciate Shanta for helping us out with our new car purchase! I would definitely recommend Ford AutoNation.

Ziggy

12 de jun. de 2014

For the last few years I have noticed that most businesses do not really care about the service they give. From buying a refrigerator to flashlight to toothbrush it is frustration to the point of giving up, how they do not really pay attention to what they are doing. You get the wrong part, the service never materialized, they forgot, the contact person does not know their job. But when my wife and I needed to get a new car for her so I could get my truck back to drive, FORD Autonation made everything about the process so easy. The staff were smart about their job, who does what, how to get things done, good phone manners, and genuine concern. It was a breath of fresh air in the stink of customer service nowdays in most places I visit here in St. Petersburg. Thank you Ford Autonation for restoring my faith in companies that care about their customers. GOD Bless. B and Y.

Judi

10 de jun. de 2014

Thank You for your wonderful salesman Casey! He was awesome to work with. We leased a new Explorer and I could not be happier. I have never leased before and I am glad I did.

Carole Knause

4 de jun. de 2014

Just bought my 2014 Mustang 5.0.. customer service excellant. Loved the highly motivated Sales personal Chante. She got me exactly what I wanted. Process was smooth. Will highly recommend AutoNation Ford to my friends and Family. Thank You all so much. CAROLE Knause

Maureen

4 de jun. de 2014

My husband and I have a new image of Autonation Ford. They were the friendly helpful salespeople we every had contact with. Barry was super and we are grateful for all the help he gave us. Super group of people.

C. Henry

3 de jun. de 2014

I bought my son his first car, a 2002 Pontiac Sunfire from Barry at Autonation Ford. I could not have asked for a better person to work with as he made my son feel very at home and answered any and all questions regarding the car. From walking us through the carfax, to going over the 50 point safety inspection they do on all cars, to showing us the repairs that they completed on the car, such as new brakes and tires, we left feeling like we received a fantastic used car at a fantastic price, all thanks to Barry. I would highly recommend Barry and Autonation Ford for any used or new car....no matter how far away. Thank you Barry and Autonation Ford for making my son's first car buying experience a great one!

kim

1 de jun. de 2014

we recently bought a car here. matt vanburen was a great guy to deal with. not pushy at all. got us in the car for us!!

Lee, a satisfied customer.

27 de may. de 2014

This is my third purchase from this dealership, and third through their sales person, Barry Friedman, whom I asked for, for all of my purchases, as all of my experiences with him, were comfortable and having the feeling that he definitely wanted to accommodate me through this buying experience. His assistance, Casey also needs to be acknowledged, as he took the time to answer all of my questions about my new Escape, and took the time to show me how all of the new gadgets in the car worked.

Lynne

23 de may. de 2014

Jim (Service) was pleasant, professional, thorough, and fair. The waiting area (Theater}, coffee bar, and restroom were clean and accommodating.

McFizzle

17 de may. de 2014

After shopping several different tire centers for best prices, I found that AutoNation Ford St Petersburg offered the best prices on tires. My experience with the Service Team was exceptional. Everyone is very professional, courteous, and most of all, getting new tires on our Infiniti G37 went very smooth and took less than an hour for installation. My Service Advisor Jim Kubisiak and Service Manager Dave Bartalis were very helpful with selecting the right tires for my vehicle. Thanks guys!!!

ceo

17 de may. de 2014

Bought my C-Max October 2012. Best car purchase I have ever made. Sales experience was outstanding. Was just in for 20k routine service. Prompt and courteous, fair prices. Oil changes required only every 10,000 miles! Love my C-Max!

Holly

22 de abr. de 2014

I went to Autonation Ford in St. Petersburg to shop for a used car. The prices were right, and their service was outstanding. You could tell they really care about their customers and it showed. I will be back to look again.

CLG

13 de feb. de 2014

Went to just look at a C Max but ended up buying it the same day. Took a test drive and I was sold. Sales and customer service experience was a pleasure.

ron1884

6 de feb. de 2014

I am happy with the car I purchased. There was some issues I had with them but Sales manager Paul made it right thanks for willingness to work it out. I would recommend this dealer. Thanks AutoNation Ford.

Virgil & Donna

27 de dic. de 2013

Huri Torres aka Jake our salesman was one of the BEST sales people we have ever worked with!!!! Thank you Jake for making our deal great.

Shere

6 de dic. de 2013

I just purchased my 6th vehicle from this store and will being going back for more. Michael Pratt has been our salesperson for all 6 vehicles and he has always done a amazing job. The way Autonation Ford does business is amazing and they made sure I got the best price for my vehicle and my trade in's upfront and I didnt have to go back and forth with him and the managers. I want to thank everyone who had anything to do with me purchasing my truck because I couldn't be happier, If it wasn't for Michael Pratt I wouldn't be in my 6th vehicle from this store, Josh Tabor did a amazing job by getting me a 1.99% interest rate, Scott Briggs gave me a amazing price, John Rossignol the GM even came up to me and said thank you for my purchase and gave me his info if i needed anything, And even Carol Pratt jumped in and helped making sure everything went well. This store is more than proffesional, they made my buying experience simple and easy. I will never go anywhere else, this store earned my business forever.

Cmon50

1 de dic. de 2013

Great service from sales team and our sales associate Mario. Efficient & knowledgeable

Timothy

29 de nov. de 2013

Casey my salesman was very efficient and polite. It was a smooth buying process. I really love my new F150 truck. Thank you.

clmon50

28 de nov. de 2013

purchased new 2014 Focus and total experience was excellent from start to finish. Knowledgeable sales staff. I am a repeat customer and appreciate the friendly family atmosphere when you walk into this dealership whether it's to purchase or have your car serviced.

Donna Blazevic

20 de nov. de 2013

Everyone was wonderful and responsive to all questions. Mario Aguirre, Hope, John Rossignol, and others at the dealership.

Hal Burton

13 de nov. de 2013

Submitted an internet inquiry for a CPO Ford Escape and Anthony Peyinghaus responded almost immediately with the requested information. Although the vehicle in the initial inquiry was not to our liking, Anthony continued the watch and let us know about an Escape that became available. It had all the attributes we were looking for. We met with Anthony the next day (it was like we had known him for years) and went for a test drive. Perfect until we encountered a problem with the engine. This problem and any other concerns we had were immediately dealt with to our satisfaction. Negotiations went smoothly. We agreed on a price but took a day to think about it before proceeding. We contacted Anthony to finalize the deal and again all went smoothly. We were also impressed with the experienced, courteous and professional service of finance director Hope McCarthy. She was willing to go the extra mile getting answers about our new tag. We are very happy with our CPO 2011 Ford Escape! After much research we know we received a good price for a very low mileage vehicle in excellent condition. Dealing with Anthony and Hope at St. Petersburg Auto Nation Ford was a pleasure! Hal and Marilyn Burton

G.E.McFarlin

1 de nov. de 2013

Used car sales staff was very good and treated us well.Fin. dept. was very well staffed and did a great job.

Rich K

23 de oct. de 2013

The crew at Auto Nation Ford of Saint Petersburg was very helpful and courteous. They had a great selection and I made the purchase the first time I visited. I am very satisfied with the truck and everyone involved. It was all good. Thank you, Auto Nation Ford!

Kathy

15 de oct. de 2013

The buying process went very smoothly, and Matteo, our sales guide was always available for us.

poolguy5715

2 de ago. de 2013

My experience with AutoNation Ford was wonderful. Chris helped me pick the perfect vehicle for me. The Scott and Hope worked out all the figures to meet my budget. I will send anyone looking for a car there to see Christopher. Thanks Again.

petexcarolyn

12 de jul. de 2013

AUTONATION FORD OF ST. PETERSBURG, FLORIDA REVIEW:Michael Pratt of Auto Nation Ford in St. Petersburg, Florida worked exceedingly hardto help us buy our new Ford Fiesta. Since we are very experienced buyers, we realize that dealing with us can be stressful and time consuming. Michael's demeanor never changed from being friendly and courteous despite our push for the very best deal possible.Our purchase adventure started on May 2nd and ended at about 10 PM on May 6th. Michael stayed pass closing time to finalize the purchase as did the Finance representative who got us an unbelievable loan at 1.29%.Great Five Star work by all involved. Thanks, Pete

Satisfied beyoud belief

6 de jul. de 2013

Barry my salesman did an excellant job, and the sales manager Scott helped me get the numbers I needded Thank you Iwill be back and tell my friends to see you both

Katherine Cannell

6 de jul. de 2013

I have just had my car that I purchased from Auto Nation Ford for 5 days, and everytime I drive it I love it more. Jake Torres was great in helping me choose a car. He is a very nice young man. The customer service was great. The finance manager was excellent. I was just researching what it would take me to get a car, because I didn't think I could be financed at this time. They not only told me what it would take to get me into a car, they got me into one.

TT

5 de jul. de 2013

Went into the dealership the other day looking to trade my 2010 F150 in for a new one. Barry was my salesperson, his customer service skills and knowledge of the vehicles were both outstanding. He went out of his way to make sure I got what I wanted. When it came down to the bottom line and numbers Art was outstanding in his customer service skills also and he listened and put my needs first. A tremendously great job, I have been buying my F150s from here since 2002 and will continue to do so.

Corky

3 de jul. de 2013

Antonio did a SUPER JOB at helping us with our car buying decisions. Even though he has only been there a few months, his product knowledge was exceptional. He was attentive, and dedicated to making our experience a pleasant one. He was a pleasure to work with, even though he forgot to tell me about the free popcorn. I love popcorn. Even Art the Sales Manager, and Shaun the Finance guy were very good.

Carl S.

27 de jun. de 2013

I am happy about the deal, happy with the truck and the buying experience. The whole process was excellent and I would recommend friends to you. My Sales Associate was Antonio. Thanks, CARL

JB retired deputy sheriff

25 de jun. de 2013

This Explorer is my second used vehicle I have purchased from Autoway. In Sept 2012 I purchased an F 150 Platinum now this 2011 Explorer. Both of these experiences were smooth and easy. The staff was great the deal was better than I expected. I am totally impressed with now Autonations. Highly reccomend this dealership.

wandering westies

14 de may. de 2013

The sales and service here are great they follow thru and support you after the sale. we are a blue oval family and have been for many years. My 2013 explorer sport is fun to drive and has great pick-up. thanks carol p for all your help

Memphis '72

9 de may. de 2013

My experience was everthing one should expect from a competent auto dealership. That, plus even though my father-in-law is retired from GM, we decided to go with a new Ford this time due to GM accepting bail out money during the financial crisis. We haven't owned a Ford since 1990 and I for one and glad to be back in the Blue Oval family. I rated all services and the total buying experience as excellent. The new Ford Flex we purchased is, quite frankly, stunning. From the style to the powertrain, it is the complete package.

Chuckclemenza

5 de may. de 2013

Great job from the time I met Barry and throughout the finance process. The only negative thing was the guy who was sent to go over the features of the vehicle did a terrible job and should of not been given this simple task. Even with that, I would recommend this dealership and Barry as your salesman.

Arizona bound

2 de may. de 2013

You know how you hate to go to a dealer and have to be there for hours? Well, someone actually talked to me most of the time I was there and we had a good time..right Paula? The time flew by and everyone was nice. Chris knew his cars and answered all my questions. I really feel he was being very honest with me..no crooked car dealers here. I wasn't there for long either. The facility is clean and the staff friendly. When I was sitting there, four people stopped and asked if there was anything they could help me with. My new car was detailed, gassed up and they even had someone come in to tint the windows so I wouldn't have to come back. I would highly recommend Auto Nation Ford of St. Petersburg. Go Paula...you rock.

Don Wright

23 de abr. de 2013

I was looking for a replacement for a Ford Expedition and had a lot of specific criteria for a new vehicle. I placed an inquiry online for a Ford Flex and a salesman named Donyelle Williams from Autoway Ford in St. Petersburg contacted me right away and discussed the vehicle features and options. He was extremely helpful and answered all of our questions in two no-pressure meetings. After our second test drive we worked out a great deal and purchased the vehicle. I have purchased many cars in my life and frankly do not usually enjoy the experience due to the high pressure tactics in most dealerships. Many thanks to Donyelle for making this a very pleasant car buying experience!

Mike

2 de abr. de 2013

Carol Pratt provided excellent sales service. I began chatting with her through e-mails about the 2013 Ford Escape and 2013 C-Max in the fall of 2012. She answered all of my questions promptly and honestly. When she didn't know the answer, she researched the issue and responded quickly. I took delivery of my C-Max a few weeks ago.

Anthony

25 de mar. de 2013

When it comes to buying a vehicle, new or used, I suggest going to this dealership, before wasting your time at other places. As a first time car buyer, being only 21 years old, many dealerships treated me like a kid and didn't take me seriously, They gave me the run-around, just to say they tried to help me. AutoWay, on the other hand, not only welcomed me as a customer but helped in any way they could. I not only felt like a respected customer, but more of a friend. They treat you, almost, like family at this dealership. I had setup an appointment to come look at a certain car, the fourth one i looked at, and not only was the car pulled up to the front waiting for me, the moment I walked in the door, Paula was standing there with the keys in hand. Not only were they more than welcoming, but they also helped with finding financing, warranties, etc. Now here is the big part that makes me suggest this dealership, over any that I have visited myself, or with others. I had bought a used car, "As-Is". Feeling very confident in my purchase, I had no worries. Unfortunately, after a couple days, the transmission started having problems, and the clutch went out. Frustrated, but aware that it was in my duty to fix the car myself, I called the dealership and informed them of the situation. Not only did they respond in a concerned manner, they assisted me in transportation and repairs on the vehicle. Paula Johnson could not have been more accommodating. They accepted the car as their problem and had their master mechanic fix the issue, FREE OF CHARGE. Replacing everything that had an issue. I am more than happy with my experience with the crew at AutoWay Ford, St. Pete. Not only did I receive over the top customer service, but they treated me like family. Thanks again, Paula!

Rachael4960

21 de mar. de 2013

Salesperson Carol Pratt was very helpful with every step of the process of my buying my Ford Fiesta. All I had to do was answer questions and she did everything else, by setting up financing and insurance. All I had to do by the end of the day was sign all the paperwork and I drove away with the New Fiesta.

kim

21 de mar. de 2013

Over the years I have bought new cars from this dealership and have never been disappointed.

Lucas

12 de mar. de 2013

I bought a used car from the outlet center which has alot of great deals. I was looking for a quality used car with low miles that wasn't used and abused. The dealership had a few cars that met my criteria a few that I thought were a bit expensive but I ended up deciding on one that I really liked and ended up purchasing. This was my first purchase and the process seemed to take a long time( I have been car shopping with friends and relatives before) I felt as though once I made my decision and was ready to purchase they figured they could take their time with me. I was there for a total of a bout 4 hours not including a 15 minute test drive. I will say that it is a good dealership and I would recommend buying from here. All in all everything worked out and I am enjoying my car and i am glad I went to Autoway

Donna and Bill

27 de feb. de 2013

We purchased our new 2013 Escape just a couple of weeks ago and the customer service was excellent from the beginning. We had researched on-line what we wanted, called Mario to set up an appointment. He showed us the vehicles that we had requested and explained everything that we needed to know about the new Escape. After deciding on the one we wanted, we proceeded to go inside to negoiate the sale. The process was all very smooth, We felt we got a good deal and a great vehicle. Everyone from Mario to the manitenance dept was very nice. We have been Ford customers for years and decided to purchase a new Escape. We had Mario as our saleman in 2010 and he was honest, not pushy and knowledable in his sales presentation. Thank you to everyone at Autoway Ford. We are extremely happy with our purchase, had Excellent service and have all ready referred two of our neighbors to Mario. Thank you,

Verity

22 de feb. de 2013

The people here are great and really care about the customers and getting them the best deal possible. They wont stop until your satisfied and thats what i'm really happy for. You guys are great!!

upjohn

16 de feb. de 2013

Very pleased with the service I received from Chris Colonel. Very pleasant and willing to help with the problem. Chris the mechanic did a great job. Very pleased with the dealership.

Happy customer

21 de dic. de 2012

I have been going to this location for 5 yrs and am always happy with the service and sales department especially my sales person Carol Pratt and her son Mike. they make a great team for sales keep up the good work and I will keep coming back in

JohnSinibaldi

8 de oct. de 2012

I was looking to trade for a new truck, and visited the dealerships of several different manufacturers. At Autoway Ford I wound up with Dan Wendling, who was knowledgeable and friendly, and helped me find the right vehicle at the right price. I gave him several specific tasks for followup, including some pretty rigid requirements with regard to communication and price - and he followed them to a "t". I was able to negotiate a price I thought was fair, they prepped the vehicle in a timely fashion, and the paperwork/finance part was as painless as I've ever experienced in over 40 years of purchasing automobiles.My hat is off to the entire sales crew at AutoWay Ford in St. Petersburg, and especially to Dan Wendling. I would recommend him, and their staff, to anyone looking to purchase a new Ford.

01cobra

8 de sep. de 2012

Bought A used Mustang convt. from the show room, after buying the car I took the car home and found that the window seals on driverside window did not seal properly and the cd player didn't work. Also they tried to cover up the fact that the vehicle was smoked in by changing out the cigarette lighter inside the car. When I went back in the next day to talk to them about these issues they told me the vehicle was sold as is. Jackson told me that they sell three types of vehicles, new-used-as is. Now never before this time was I ever told of this being the policy. Since they have a three day money back guarantee and they didn't want to lose the sale they had the cd player fixed and Jackson was able to get Kevin to fix the window for cost, plus the cost to re-tint the window since the entire window ended up needing to be replaced. Jackson also gave me a rental car for a few days while the car was fixed. Everytime I called over a 5 day period to find out the status of my car Kevin would tell me something else and then say he didn't say what he told me. I've now called 3 times since this time trying to get Kevin to order me a window seal because fixing the window was actually not the problem, and have yet to hear back from him. Just a heads up their dealer fee is $700 which will be tacked on to your purchase and you pay additional tax on this fee. Other dealers in the area have fees that are about $200-$300 less. I had previously bought cars from Walker Ford and would recommend using them before ever going back to autoway. Especially for service issues!

Lizzard2108

1 de ago. de 2012

This was the best and easiest experience we ever had buying a car. Josh was very knowledgable and helpful to help us get into our car. We would like to say thank you to Josh and everyone involved in our transaction. We love the car and y'all were awesome!!!!

akarsenault

11 de jul. de 2012

The employees I worked with were fast and efficient. I saw the vehicle I wanted on a Monday and I drove it off the lot on Tuesday. They were extremely fast paced and very accommodating. I would recommend not only the dealership but the staff members that I personally worked with to anyone who is in the market to purchase a new or pre-owned vehicle.

KathyS451622

1 de jul. de 2012

I was searching online for a used vehicle. I contacted Autoway in St. Petersburg, got an appointment to see the SUV I was interested in and it was just as I saw online. I had a great buying and financing experience. I would highly recommend to anyone who wants to be treated fairly and honestly.

peppersings

2 de jun. de 2012

We are thrilled with our purchase and received very friendly, efficient service from all involved at Autoway Ford/VetBuy program!! Just what we wanted at a fair price!

Katie Cothren

19 de mar. de 2012

We are new to the area and was interested in trading so, we took a chance in stopping in at this dealership since it was closer to our home and it was a Ford dealership. Our previous car was Ford Fusion 2008 and we were in the market for a Ford escape or something close to that style. From the moment we walked in and until the final transaction we were treated with some of the most friendly knowledgable staff. We drive off the lot within a few hours with our new vehicle in which we are trilled with and I highly recommend this dealership for all your car needs.

Buzza

18 de mar. de 2012

Buying the Ford Escape on March 16th was the easiest purchase I have ever made on an automobile thanks to the good support from Autoway Ford. They are great.

Sinamongirl

26 de ene. de 2012

EVERYONE here is so friendly. They ALL care about you and want you happy before you leave. I told them I did not have a way home because I was dropped off by a co-worker. They let me take home the car I was considering for the night. I did not like this car, so I exchanged it for a different one. They all went above and beyond to make sure I was happy with the car I chose and got me GREAT financing!

jarbiker

23 de ene. de 2012

OUR EXPERIENCE AT THE DEALERSHIP EXCEEDED OUR EXOPECTATIONS IN EVERY WAY. AS A RETIRED AUTO SALESPERSON I WAS VERY CRITICAL WHEN ENTERING THE SHOWROOM. WE WERE PURCHASING A CAR FOR MY WIFE. OUR SALESPERSON (IGGY BENEDUCI0) GREETED US AT THE DOOR AND IMMEDIATELY PUT MY WIFE AND MYSELF AT EASE. HE PROFESSIONALLY ESTABLISHED THAT RENEE WAS THE BUYER AND FOCUSED ON HER NEEDS EXPLAINING WHICH MODELS SHE SHOULD LOOK AT. WHEN DOING THE WALK-AROUND HE FOCUSED ON ALL THE FEATURES THAT SHE WOULD APPRECIATE.EVERYONE AT THE DEALERSHIP FROM THE SALES MANAGER TO THE BUSINESS MANAGER DID A VERY PROFESSIONAL JOB. IN FACT, WHEN WE CAME IN THE NEXT DAY TO DO THE PAPERWORK I PURCHED A PRE-OWNED PICK-UP TRUCK FOR MYSELF.

twinznana

13 de oct. de 2011

I am very happy with my purchase. Carol and the gang was very helpful in getting my the car and the payments I wanted. I would reccommend Carol to anyone. She was very knowledgeable of the functions of my car. Thanks carol!!!

qtrhorse

16 de sep. de 2011

Thank you Shawn, Jason, and Rick for the wonderful buying experience. I love my new Ford Edge! Not often is buying a car a pleasurable experience. This is my 3rd purchase from this dealersip. This was (almost) as much fun as buying a Harley! Thanks guys, see you soon.Lori Rossiter-SinclairSarasota, FL

pgdengler

24 de ago. de 2011

We rated Autoway Ford GREAT because they went out of their way to find us a Ford Mustang GT convertible, and then worked to find the best financing. Todd and Hope came back a couple of times with a lower interest rate. Because of the lower rate we were able to get extended warranty, theft protection, maintenance and GAP. They also stayed late to finalize the paperwork. When the car arrived the next day, the service dept went over it with a fine tooth comb. It looks brand new and runs like a dream. We could not be any happier with our purchase and interaction with everyone at Autoway Ford. We will be lifelong customers with Autoway Ford. We have recommended Autoway to all our friends. Thanks to Todd, Hope and Iggy

indydebhep

4 de jul. de 2011

My family and I were on vacation in Treasure Island when our recently purchased used vehicle from a dealership in Indianapolis (where we live) decided it's transmission did not want to continue working. We were on a weeks vacation, stuck with a slowly dying vehicle. Our crappy warranty company would not allow us to work with the dealership and after calling around, we discovered that the cost to fix (rebuild) the transmission in that vehicle would cost between $2500 and $6000 ... which we didn't have and would have taken most likely at least two days to fix .. which we did not have. It was the beginning of the July 4th weekend (2011) and there were no vacancies in the general area. My husband had taken the vehicle to Autoway to have some diagnostic testing done. After hooking it up to chassis ears, the dealership determined that the horrible squealing noise was come from the transmission. It started on Monday and got worse. On Wednesday we could hear it inside the vehicle with the windows up and over our voices. Our only option was to trade it in. Sean and Todd worked with us to get us into a situation that we were comfortable with and we drove out of the dealership's lot with a new to us car.Sean, Todd and Jackson (finance guy) were AWESOME to work with. I cannot say enough good things about them. I would consider making the drive to buy from them when we're ready to purchase our next vehicle.Five stars across the board. Fantastic.

cynthianewton

23 de jun. de 2011

The guys at autoway ford in st.pete were great to deal with. They were patient, professional, and fair. I got a great car that i totally love, for a good deal. I would definitely do business with this dealership in the future. i highly recommend it.

williet

8 de jun. de 2011

Great dealership. Really makes it easy to get a vehicle for a low price! Matteo and Lisa made the sale seamless. Very clean, great showroom.

takas

5 de jun. de 2011

Excellant customer service from all that were involved with the purchase of our car. We had our children with us and they also were treated excellant. Keep up the great work and we will tell our friends about you. Word of mouth is the best advertisement! Regards,The Takas family

DHLoope72667

28 de may. de 2011

I was highly impressed with Todd and Art!!! The are a credit to the dealership and did everything to make sure I got into the vehicle I needed. Autoway Ford - St. Petersburg is the most impressive, professional and outstanding dealership, I have ever had the pleasure and honor to deal with. Again, Todd and Art were amazing!! I will be back for future car purchases and I have already recommended Autoway to 4 of my friends. Thank you.Dale H. Loope1999 GMC SonomaPurchased: 05/28/2011

HeadBallCoach11

27 de may. de 2011

I just recently purchased a 2008 Ford Sport Trac. This is my 2nd time buying a car from them. I have received excellent customer service for both purchases. I don't plan on going to any other dealership the next time I purchase my next car. Everyone there made me feel comfortable on the purchase of my new car. I have recommended them to many family & friends and they have gotten the same feedback on there new car purchases. Thank you Autoway Ford of St. Petersburg. I look forward to my next car purchase in the future.

investigator4

27 de may. de 2011

I have always been treated with courtsy and respect when buying and auto, having repair work done, questions about financing,new car information, trade in value has always been fair. I have and will continue to recommend this auto agency to friends and associates.

HappyCustomer727

26 de may. de 2011

This place is so awesome. They really treat you with respect and are there to really help you out on whatever your need. They're not the type to get your money. They make you feel at home. I will recommend this place to anyone!-Extremely Satisfied Customer. =)

karenczarnik

26 de may. de 2011

Todd what a pleasant guy. I could feel his energy/enthusiasm about the product and company. Mario is my kind of sales person. Not pushy, but helpful,patient and thorough. What a gem. Scott super he seemed to genuinely care about me and my situation. He patiently explained my situation and not once made me feel inferior! Finance - Casey was great! He was patient, kind, and explained everything. He did not rush me to just sign papers like so many in the past. Other positive feedback: I love the way the showroom and the offices were in the open. Everyone was there. No hiding behind curtains and playing back and forth with the manager on pricing. Todd was up front and honest. My credit is not A+ and I believe Todd went to bat with Ford Motor Credit to get me the deal. Bottom line... the are doing something right at Autoway Ford St. Petersburg. It is not about Autoway. It is about Autoway Ford of St. Petersburg!Oh and I had to take the car back the next day (Sunday) because my computer screen went dead. Dorian in service was awesome and Barry in sales stepped up to get me a loaner car when the rental place was closed. What a team!Thank you all for the wonderful experience.

jamesjr1969fl

24 de may. de 2011

I have been a customer for a very longtime and I can say they have always treated me fairly and go the extra mile to work out a deal. Always welcomes you with a smile, hand shake and takes the time to listen to your needs. Well I am very happy with my choice in my pre-own car and thanks again Autoway for everything.

debd1114

3 de may. de 2011

I have bought 3 cars from Sam Martin and the Team at Autoway Ford St. Petersburg. They are an excellent, family friendly, dealership and have the best customer service. Their smart touch desks make signing paperwork such an ease. I highly recommend them and will always be a future customer.

bbmom37

22 de abr. de 2011

I purchased a used car from this dealerhsip last night and this is the second car i have purchased from them... WHY? because they are fabulous! The most friendly and efficient group of people that I have ever worked with. I was actually greated in the parking lot by an employee that I had not met, who knew my name and who I was there to see. I did not feel pressured into buying a car. I felt like they we honest with me and were not there just to make the sale. They really cared about my saftey and listened to my needs and expectations and were able to meet them. I will ALWAYS work with this dealership in the future as long as they continue providing exceptionsl customer service- because that is really what it is all about... Thanks guys!Paige

Jeanne67

21 de nov. de 2010

My recent experience at Autoway Ford was wonderful....from the moment I walked in the dealership I was treated with courtesy and friendliness.The receptionist Marcia was helpful and kind.Both Anthony and Randy ..the sales associates were amazing..both went out of their way to ensure the process ran smoothly.Kendall was wonderful...communicated well and made me feel important.Todd was helpful in the finance department.I also received a follow up call at home to ensure all was well.I would recommend this dealership to anyone...I cannot brag on them enough...they have been trained wonderfully!!

swoodward

11 de nov. de 2010

The sales persons were very friendly and thorough, and delivered great service. Everyone was extremely knowledgeable and patient with me, and did not pressure me in any way; on the contrary, they wanted me to take my time and explore all options, to make me feel comfortable. Tim and Grisel were very accomodating and honest. They answered all of my questions and explained every detail. The small dent was removed from the vehicle at no charge, and the technician did a fantastic job--you cannot tell it was ever there! Sam was also an asset with the Vet Buy program, as he gave me a lot of good information and support.

8994

6 de nov. de 2010

Congratulations to the management and staff at AutoWay Ford in St. Petersburg! My experience purchasing a used car was positive and enjoyable thanks to Sam Martin, Tim Keenan, and the service staff. Sam and Tim are to be commended for their courtesy and friendly assistance throughout the purchase experience. Thanks especially to Sam Martin for his follow through and assistance. Sam was a joy to work with.The staff went out of their way to make sure that I was a happy and satisfied customer, and I am not easy to please!Andrew Dunton, General Manager, is to be commended for running such a friendly, courteous, and efficient dealership.Thanks again!Dixie Voels

Deborah501

22 de oct. de 2010

Thanks so much to Autoway Ford for helping me in the purchase of my pre-owned vehicle. I am a Realtor who was forced to down-size my vehicle for my recent purchase due to a difficult economy. Autoway Ford has always been there for me, especially General Manager Andrew Dunton, the Vet Buy crew, Sam Martin, and my salesman Keith Clark. They were all very patient with me during a difficult time as it took several visits to identify a quality vehicle I could afford. Thanks again to Autoway Ford. This is my third vehicle with them and I have always recommended this dealership to all of my friends, relatives and clients.