Used Cars for Sale at AutoNation Honda Dulles in Sterling, VA

Amber

Aug 24, 2016

Angelina was awesome and made the car buying experience so easy! We will definitely go back to her when my husband gets a new car.

Lloyd S

Aug 23, 2016

My buying experience was very smooth and for the most part pleasant due to the outstanding support and work of Mike Brown who sold the car to me (the third Accord purchased with his help). One negative aspect was the extreme pressure put on me by one of the financial managers to buy extra options which I didn't want. His associate (Jonathan, a native of Nigeria) was great, but the manager was a bully and almost cost the dealership a sale..

Jose Miguel Bolivar

Aug 20, 2016

Buying our Honda Civic 2016 at Autonation of Sterling was great. Brandon Jackson was very professional and supportive. It was along process because the dealer was very busy but in the end it all worked out fine.

Joe

Aug 9, 2016

Mike Brown was a very knowledgeable , honest sales person. Would highly recommend him. They do need to update their computer system. The person who processed our payment was knowledgeable but up against a wall with the outdated system.

Henry Copeland/ Barbara Copeland

Aug 2, 2016

sales associate was 5 star effort. However it was 3 hours after the purchase before we could sign the lease agreements. Once we got into the lease office everything went fine. The car was not clean * under the hood was very dirty and the car was dusty on the inside. We were disappointed when we got car home. I cleaned up the car myself.

HMK

Aug 1, 2016

Thank You Mike Brown, Lauren Coyne and Kris Hunter. This was my best car buying experience and I have been through this at least a dozen times. And we love our new CRV!

MW

Jul 31, 2016

James Quaye is a great sale rep. He never tired of answering our endless questions and many requests.

Sophia

Jul 30, 2016

I knew I wanted a CRV, but the sales person listened carefully to what I wanted and tried to find the right features within my budget.As for customer service, I am only giving 4 stars as I have not experienced their maintenance program yet.

EB14

Jul 27, 2016

Wayne Brent is the man, he has helped me through both my new car purchase and trade in. My entire car buying experience was excellent because of Wayne's professionalism, knowledge, and passion. I love my new Honda Accord and I know who I'm coming to for my next one. Thank you Wayne.

Rosalie Fields

Jul 26, 2016

every one was very friendly and polite, the saleperson Jabran was knowledgeable and answered question with ease. I haven't purchased a car since 1995 and this was a very good experience and would recommend Jabran to any of my family or friends.

odyssey ppl

Jul 21, 2016

we had a good experience purchasing this car from wayne brent. he was very friendly and personable and informative.

Trung bui

Jul 21, 2016

It is my pleasure to bought the car from autonation dealership. the best car sale man Son Nguyen able to find the color that my wife and I love. I understand, that color white with a beig interior so popular hard to find and my good sale man take extra miles with his customer service able to find a car that my wife and i love. Therefore, i highly recomend for every body need to buy a car, please come with Son Nguyen and you wont be disappointed. Anything else i love the car.

Tristen

Jul 21, 2016

Buying a new car was a smooth experience here. It was my first time buying from a dealership, so I was worried about added fees- but I really wanted a honda certified used car (like a used car with a new car warranty). They explained everything and walked me through the process. Dana and James were really fantastic, and no one tried to fast talk me. The financing paperwork guy (forget his name) was amazing. He was really straight up with me about warranties that I would never use and weren't worth it. He broke down the services included in the warranties that he thought were worth it, and showed me the warranties he actually purchased for the cars his kids drive. I really felt like they weren't trying to sell me anything that wasn't worth it. I love my honda civic and more importantly, I love only filling up the gas tank once a month! I saw a comment below about financing taking awhile. I also had to wait for awhile, but they brought me a drink and I didn't mind. I also took my time asking finance guy questions to make sure I understood everything- which he gladly explained to me multiple times. I think it is a positive that I had to wait because it means they aren't fast talking people in the finance office!

Ron

Jul 20, 2016

We bought used CRV here in February and we love it. Very nice people. Everything went smooth. They were not pushy at all. We paid cash and received title within 4 weeks which I was surprised because they told us it may take a little longer. I go back for service even though I live 20 miles away. We like Eric Jeggels and jimmy khan in service department.

DM

Jul 12, 2016

Wanted to bring to your attention regarding the Service at dealership: Autonation Honda, Dulles, Sterling VA.: Last year 2 tires replaced at the dealership. Since then a few services done, tires rotated etc. Recently - the other 2 tires needed replacement. It was at this time - realized that the previous tires replaced were "NOT AS PER Manufacture Specs". Types Installed 100T (on a Honda Odyssey Touring 2010 model). The Specifications clearly indicate 102T. As customers, we were not notified when this was replaced that these did not meet specs. Multiple services done since w/tire rotation and nothing mentioned by the dealer. Now the vehicle is running with 2 tires at 102T rating and 2 with 100T rating. Repeated calls and visit to the dealership has led to vague responses (with no follow through) "We will have our Manager call you / we will have our service Director call you" and top it off "This by the way is NOT a problem"....We go to dealership for service to ensure that the vehicle maintains Manufacture specs as intended by the designers of the vehicle. Clearly - the dealership doesn't think that the Manufacturing specifications matter. By the way have been a huge fan of Honda - this is my 4th Honda product (2 Odyssey's and 2 Accura's).....This is a absolute pathetic experience, where a dealership takes zero accountability for its actions and absolute disregard for the customer. If this is the case for clearly visible parts - wonder if the specifications of the internal parts being replaced meets specs.... Find a better responsible dealer to take your car to...

Dinesh Shah

Jun 24, 2016

Very impressed with the customer service. The finance person was very helpful. The salesman along with the manager tried to match the price of the competition.

Shams Zawoad

Jun 19, 2016

Car buying experience cannot be worse than this. I went to buy a CRV few weeks ago. Spent nearly 7 hours there with my wife and my 18months kid and when we are going to close the deal, they said they cannot finance me because of my immigration status. I am a recent PhD graduate and just started a job. There is nothing wrong with my immigration status that they cannot finance me. Several friends of mine bought their cars with similar status. The sales person Leo, forced me to contact my manager and asks for a letter that will state that my company will keep me for 5 years. Without this letter they cannot finance me for 5 years. Such an unusual request! They took copies of my every possible immigration documents: passport, visa, ssn card, academic transcript and said nothing would work. Not only that, at the end, they throw several very derogatory comments. When I asked, do you have any template of the letter that you are asking. The finance guy said, "well it's not like a love letter", as though I don't know anything about official letters. Then at the end, Leo said "you may go to Mexico and sell the car". I don't know what's going on their mind. The very next week, I went to another dealer and bought a car without any trouble with 5 years financing. And obviously, nothing is changed in this one week in terms of my immigration status. They only needed my SSN and visa status and did not ask for my passport, visa or make copy of SSN card. Besides the horrible experience at this Honda dealer, now, I am very afraid what Honda/ the salesperson will do with all of my confidential documents and constantly worried about identity theft. I will highly recommend international students or recent graduates not to go to this dealer. They will just humiliate you and waste your valuable time.

2016 Accord Coupe

Jun 12, 2016

Wayne Brent was my salesperson and he was outstanding from beginning to end. Easy to work with, practical, and no pressure. Will ask for him by name when I am ready for trade-in three years from now.

ND Fan

Jun 4, 2016

Recently purchased a 2016 Honda CR-V from Honda Dulles. Our sales representative, Leo Suarez, was knowledgeable and helpful throughout the buying experience. Her major objective was to be sure that we took our time and selected exactly the model, colors, and accessories that would satisfy our needs. At no point did we feel pressured to buy, We met with her on 3 separate occasions to discuss and test drive several options before making a final decision. Since our purchase she has followed up on several occasions to insure that we are satisfied. This was a great buying experience!

Happy driver

May 30, 2016

They made the whole process too easy! Returned a previously leased vehicle and drove away in a new leased vehicle the same day. Over the last three years, I have had the best experiences with every represtative from every department. A friend recommended I come. Now I have encouraged and will continue to encourage friends and family to come here.

Dan Cummins

May 17, 2016

Autonation provided me with the worst experience that I have had trying to buy a car. They were non-responsive, I was continually bounced around to different people, they had hidden charges, did not honor the price that I was quoted, and then apparently sold the car after telling me that it was reserved for me. Do yourself a favor and find a different dealership.

CD

May 5, 2016

I was able to get a great deal on a brand new Honda Civic Touring. No pressure environment! I would definitely recommend them. Thanks again!

RubyD

Apr 27, 2016

customer service was excellent! Great manager and salesman. I couldn't be any happier with their treatment and fast processing. Overall great experience.

joyzebouy

Mar 30, 2016

This is my 4th Honda purchased from AutoNation Honda Dulles. 3 new, 1 used. Always a good experience in the purchase process. Also the service for maintenance and repairs is first rate.

MariaVA

Mar 21, 2016

I always enjoy buying a car in this store. Staff makes you feel comfortable and they will make it sure that you will be happy with your purchase

RidingDirty

Feb 8, 2016

I found a pre owned car on CARS.COM at this dealership. I submitted an inquiry and was contacted promptly and a test drive was arranged. Once I drove up 4 and a half hours to the dealership, the car was presented as well as all the service work done before placing the car for sale. We finalized the deal and I flew back up to pick up the car a few days later. My local credit union provided financing for the car, so I took a cashiers check and was able to leave on my way back home to NC within a few hours. Painless. Fast forward 60 plus days later, the check was cashed 2 days after the original transaction but my credit union has yet to receive the title to the car. After the first 30 days a second temporary tag was mailed and out promises were made to get title and registration handled ASAP. 60 plus days later, the second temporary has expired phone calls go unanswered. Kurt Kessler, the general manager, has stopped answering, let alone, returning my phone calls or the from the credit union manager. This dealership is the worst on customer service after the sale. Get everything you need before the pens hits the paper...once you sign on that bottom line, all customer service is over. They will not respond to phone calls, emails, social media, faxes....buyers beware

DBrown

Feb 1, 2016

No shenanigans, straightforward, easy to work with. They are a dealer that is in business to make money (like any other dealer) but they had best price and were friendly.

Shaozab

Feb 1, 2016

The selection and buying process was smooth and pleasant.

Sara

Jan 19, 2016

Great service from Dana and the finance department. Quick and painless transaction. Will use them again in the future!

Vanessa

Jan 17, 2016

Went in to buy a use car during an emergency situation in my life. My sales woman helped me out in every way that she could to ensure I could leave with a vehicle that could fit my budget. I was only there for a total of 3hrs. I say only because in the past it has taken me 7hrs to be done with buying a car. I got offered a great warranty. And emails checking up on me and the new vehicle . I would recommend this dealer to many people as my friend recommended me. Thanks for all your help!

Sally Malloy

Jan 12, 2016

Loved my experience leasing my brand new Honda Civic! The salesman, Brandon, was low pressure and very customer service oriented. I let him know I was on my way and he was prepared with the car I wanted to test drive and made the whole process easy.The only glitch was a result of various nearby computers/printers not working which prolonged the process but it was still easier than most of my car buying experiences.

Emily Jane

Jan 4, 2016

I was looking for a particular car, and I found it at AutoNation Dulles. Setting an appointment, receiving service, and purchasing the vehicle was very easy. They worked with me on getting the payment I wanted, and the price was competitive.

MinaLou

Jan 3, 2016

Purchased a 2015 honda civic lx, staff was extremely helpful, more than willing to do whatever possible to make me happy.

Payam Mansuri

Dec 29, 2015

I bought a Accord 2016 at lowest price ,The salesman helped me to get my desired car in the inventory.The finance manager was very nice guy ,he didn't push me to buy extended warranty.Very nice sales manager.I recommend buy your car from Dulles Honda Autonation dealership.

Karen

Dec 28, 2015

Informed sales staff, wants to work with you for what you need in a new car

RM WV

Dec 23, 2015

I purchased a 2002 VW Passat from Auto Nation (AN), and had the pleasure of working with Kevin. The car has been great and I have had it for about 45 days. The service and attention to detail on both the vehicle and the customer service was outstanding. The only problem I had was with the license plates; I live in a neighboring State and the rules had just changed, but that was sorted out after a couple of phone calls. Otherwise, I would say the experience has been close to perfect.

Rashard

Dec 22, 2015

AutoNation did such a great job with my car buying needs, but the best Thing of all is my sale person Brandon Jackson

AMH

Dec 18, 2015

My car was on it's last leg forcing me to buy a new car sooner than I had hoped. I did my research and was planning on a new Accord. When I walked into the showroom the 2016 Civic caught my eye. My salesman, Dexter, quickly filled me in on everything about the Civic and I was sold. Everyone at the dealership was exceptional - management, sales, finance...It was a very easy process beginning to end. No pressure and I got all of my questions answered and then some :)

Hari

Dec 13, 2015

i bought Odyssey from Autonation Honda and received great service. The sales person Tony took care of my purchase and answered all my questions. Tony provided multiple options available, helped in deciding the right vehicle suiting my needs.He did followup the purchase by calling and inquiring about my experience with the vehicle.

MANU GUPTA

Dec 7, 2015

This was my second car purchase from Autonation and without fail, I can vouch that Autonation Dulles Sales Reps, Financial Reps are doing good job. I guess Honda Autonation Dulles management understands that -they are not there to only sell the vehicle and done with the process, rather they try to maintain the customer relations and ensure's to take the best care of it.Good work done by all and naming a few who were involved during my transaction process : Mr. Malcolm Wiggins, Mr. Kerry Hoyte, Mr. Jerry Yahner, Mr. Hassib Wais and not to forget Mr. Kurt Kessler. Keep doing the good work. And hope you guys do take care of your base and prospects.

Raj Srinivasan

Dec 7, 2015

They honored our negotiated price, our rep was very knowledgeable and friendly. Great experience!

Venu

Dec 7, 2015

It was very good customer service provided by AutoNation for my purchase of used car.

Dbaha

Dec 3, 2015

My husband and I just bought a new HR-V from Honda of Dulles. Cannot say enough good things about the product, and staff. We have purchased a total of 3 cars, both used and new, from this dealership and will keep going back for more!

Jamie

Dec 2, 2015

Found used vehicle online at Autonation Honda. The staff did a great job describing car and purchase was simple. James and Dana were very helpful.

Sameer

Dec 1, 2015

I visited this dealership while shopping for new car, I had all my communication through email about the price and the deal which I am going to buy the car. The guy I communicated through email Mr. Binyam was ready to receive me at the given appointment time and he was ready with the deal we communicated. He is excellent in treating the customers and knowing their priorities. It was really an easy process to buy a new car here, hassle free with no hidden charges. And the facilities here are very clean, location is very quite and the managers, people working here receive the customers very politely and the customer service is great. I really recommend this dealership.

Dan

Nov 30, 2015

The staff was helpful in walking us through the process of buying this car out of state. The car seems to have a cigar/smokey odor that we are hoping will dissipate.

Frank Crummer

Nov 28, 2015

My Salesman, Mike Brown, made this car buying experience very enjoyable. He was very knowledgeable and friendly. I would recommend him to anyone shopping for a new car.

Lea Kornfeld

Nov 27, 2015

Dexter is a huge asset. Prior to making the purchase dexter stayed in connect with me on the regular basis. He even called me on his day off to confirm our appointment. He is absolutely amazing. Wonderful experience!

D Brown

Nov 25, 2015

Upfront and honest about pricing. Kerry the salesman was great and personable. Everyone was friendly and treated me with respect. The car was delivered as expected, clean, everything in order and no surprises.

Steve from Gaithersburg

Nov 25, 2015

I was in the market for an 8th generation Honda Civic Si coupe and saw one listed by Autonation Honda Dulles at a price a bit above my budget. However, I decided to make an inquiry to be thorough, and was contacted by Kevin Azizsired by email, my preferred means of communication at the outset. He answered all of my questions promptly, but did not pressure me. He described the outstanding used car sales policies of Autonation, including the 3 day/150 mile return policy, the 2 month warranty that applied to the car I was interested in, and providing a detailed written report of all of the work done on the car. Over a period of time, the price was reduced to the point that I decided to buy it. I am a Maryland buyer, so buying from a Virginia dealer can create additional problems regarding separate state inspection requirements, but Kevin was willing to accommodate my preferred process to have the car inspected in Maryland before signing any paperwork. There was also no objection whatsoever to my having my mechanic examine the car. After everything checked out, completing the paperwork was about as quick and painless as I have ever experienced buying a car. To top everything off, because of a scheduled price drop to take effect the very next day, the dealership honored that reduced price. To sum up, Kevin Azizsired was an ideal salesperson who did everything just right, and Autonation Honda Dulles is a dealer that I would have no hesitation recommending for a used car purchase.

Chris

Nov 24, 2015

Purchased a Honda Civic. Sales person was helpful and knowledgeable. He helped me get the car I wanted. The finance manager was fantastic and worked hard to get me the vehicle.

Mark Savel

Nov 20, 2015

Our visit to AutoNation Honda Dulles didn't start out well. We showed up to test drive a vehicle that was supposed to be held for us, but was sold the day before. They had another vehicle that was similar, but more expensive (of course). We did test drive it and then went and looked at other vehicles closer to the price of the one we first wanted to test drive at AutoNation. We eventually came back to AutoNation and purchased the car that was more expensive because it was in better condition than the others, but only after they dropped the price some. During the sale of the vehicle is where they earned the 4 stars (if not for the issue with the first vehicle I would have given them 5 stars). They took very good care of us while we waited for everything to go through. It did take a few hours and I have two little girls, but the salesman and the others at the dealership did everything they could to keep us entertained. Including feeding us dinner and snacks, giving us a dvd (the vehicle has a dvd player), and drinks, and pretty much anything else that we asked for. Though I do still wonder about that first vehicle...wish that it was at least there for us to check out.

Parviz

Nov 17, 2015

Dropped Odyssey for a recall work in the evening, vehicle was ready for pick next day in the morning with work completed. Easy to get appointment.

Reuben

Nov 15, 2015

Dexter was amazing and was very courteous and professional in helping us with the purchase of the car. His manager was equally good.

JGLoudoun

Nov 11, 2015

This was the best car buying experience in my lifetime. I look forward to buying my next vehicle from AutoNation Honda Dulles. Wayne Brent is a very knowledgeable, concerned, and caring salesman. I am a "very" particular buyer; Mr. Brent did an outstanding job to ensure the transaction was done efficiently and timely. He carefully explained all features of my new 2015 Honda Accord with the uttermost patience.

James VA

Nov 5, 2015

Autonation Honda has the most modern tech shop I have been in and the highest number well trained Mechanics

Veritas

Nov 5, 2015

Used car staff is slow, not very polite, below average professionalism. Very time-consuming process. Nice facilities though.

PS

Oct 30, 2015

The dealership was able to meet competitive pricing, very pleasant experience. I am returning back with my family for next car.

shopCar

Oct 30, 2015

good car buying experience at AutoNation Honda Dulles. Staff are helpful and transaction went smoothly.

Aristides Luna

Oct 19, 2015

Excellent Service in generalthe buying process was fast , clear and easy.Customer service excepcional, Sales rep and Sales Manager Used Cars extremely profesionalCongratulations !!!

Steve

Oct 10, 2015

these people were upfront, straight forward, fair ... and honest.

Frank W

Oct 5, 2015

We were able to just show them the deal we wanted with our trade in and they literally just made it happen. No going back and forth!

K russell

Sep 22, 2015

Everything went smooth and Brandon was wonderful. The place was nice and everyone was friendly

Slowestdealershipever

Sep 7, 2015

Buying a car as I am writing - the financing department is extremely slow - we have signed the purchase deal 3 hours ago and been waiting since then for the financing department

ClydeVA

Sep 5, 2015

We could not have asked for a more professional approach to customer service, care and satisfaction that we received from everyone involved in the purchase of our 2016 Honda Pilot at AutoNation Honda Dulles.

William Wiley

Aug 31, 2015

Perfect. Car was ready when promised and driver's side mirror was seamless.

ling

Aug 29, 2015

i am satisfied the service and will recommend you to my friend if needed.

Pete

Aug 25, 2015

Great. Less time than predicted. Used the WiFi while I waited, and had free coffee.

Ed A

Aug 19, 2015

Took the car in for a recall. No problems. Done and out in about an hour.

Chuck

Aug 16, 2015

Typically, high volume dealers can leave something to be desired when it comes to service and practices related to new car sales. Auto Nation Honda Dulles is an exception and I highly recommend them. My son had to replace a car and, being 24, had no experience buying a new car or financing. From the salesman (Paul Behl), to the sales and finance management staff, it was a great experience for my son. He got the car he wanted at a great price. Excellent in all respects.

Dan T

Aug 8, 2015

Dropped in to see the CR-Z and decide if it would be a good car to drive to work. I ended up loving the car and purchased it that night.The staff at this dealership is very friendly.This is the 3rd car I have purchased from them. I now have a total of 4 Honda's

Carlos Villatoro

Aug 4, 2015

It was a great experience to shop a new car at this dealership. Everyone including the sales person and the manager tried to do their best to make the deal for me. I'm really happy

Beepbeep

Jul 29, 2015

My '03 Honda Civic had an airbag recall, so I took it here to be repaired. Not only was the entire process free of charge since it was a recall, but also they threw in a free multi point inspection! They also replaced my wiper fluid for free as well, and all of these extras were included without me even having to ask. Loved the staff and the facility.

ZT

Jul 28, 2015

It was a great experience to shop a new car at this dealership. Everyone including the sales person and the manager tried to do their best to make the deal for me. Manager Hoda showed me how to use the iphone to connect to Honda Link and use Honda's navigation system. Sales person Ali was patient in showing me different trim models. Kevin was patient to walk me through every feature of the car and go through the owner's manual and service department, even after all paper work was done. It is clear to me that this dealership is doing its very best to please its customers during the sale and post the sale. It was a relaxing and rewarding experience.

on Market Street& Catoctin Circle

Jul 27, 2015

Great customer service! Very knowledgable , spoke so this older lady could understand, plus was patient letting me explain what was needed.

Chuck J.

Jul 21, 2015

I came for the Virginia state inspection and the regular oil change. Work was accomplished on schedule and at the stated charges.Attending was very polite -went over everything done. A lot of extra things were checked that I had not requested and at no charge.I really appreciate NOT being pressured to buy services or products that I have not requested - this one fact keeps me coming back to Auto Nation.

Honda Fan

Jul 18, 2015

Great price for my trade, great deal on my new car, and excellent service from Wayne. This was my first car buying experience and I went to 7 dealerships.

Darno

Jul 18, 2015

Zero stars! Don't waste your time! Had an Internet deal all worked out with Kavveh (a.k.a. Kevin) after many emails back and forth, back and forth. Everything was so nice and professional. Then...sit around the dealership for an hour. Fill out the paperwork, and then Jerry? the "Manager" comes along and says we don't have a deal at this price. Kavveh is nowhere to be seen during this discussion. Waste of time! Don't bother with this slimy bunch of donkeys. Expect some shenanigans, or better yet, go somewhere else. Plenty of options in the area.

Barkman

Jul 16, 2015

I've had my vehicle serviced 2 times and I just had a safety inspection and emission test done.

Cliff R.

Jul 16, 2015

The service was exceptional and the repair estimate came with no surprises!

primetime897

Jul 16, 2015

I received a notice from Honda stating there was a recall for my Accord for a piece of the airbag. I called AutoNation (where we purchased it) and they said they didn't have the parts to fix the recalled airbag and it could take 60 days to get them. After some complaining about the recall they offered a loaner vehicle while waiting for the parts.I went to drop off my vehicle yesterday morning and pick up the loaner but there was some sort of disconnect between what I was told the day before and yesterday. Apparently the parts had arrived and they were able to fix my car in an hour. They were very nice and offered us many different ways to make up for the confusion that had occurred and help us with our day. Miscommunications obviously happen and they did a great job solving it. Recommend to anyone!

Susan

Jul 15, 2015

Service ot AutoNation Honda is excellent. EThey make everything so easy and fast

Drakemeister

Jul 14, 2015

AutoNation Honda Dulles is by far the top automotive dealership and service center I have encounter in my 35+ years of car buying. Sales process is painless and fast. Service is always 5 star. No matter when I come in they always make me feel like I am a special customer and that I matter!

Stephanie

Jul 13, 2015

We bought an accord here a couple of weeks ago. Everyone was very easy to talk to and helpful. Moses was great!

Matthew K

Jul 8, 2015

We have purchased 4 NEW cars from Honda of Dulles in the past 14 years. Two of these cars came from their dealership when it was in Leesburg, an outstanding dealership. However, we think that the dealership at their location in Dulles is even better. By the way, our high rating for this dealership is for *all* parts of the dealership, sales, service, etc.We researched many other dealerships before choosing Honda. Also, we think we are pretty tough shoppers and like to do extensive homework before buying anything. Anyway, do yourself a big favor, stop looking elsewhere and just go to Honda of Dulles for your needs.

NoVAchic

Jul 8, 2015

The buying process is never easy because you are dealing with sales people, but AutoNation Honda Dulles did the best they could for me, so I will give them 4 stars for that. Just got my car in July 2015, so no services done yet, but so far so good on AutoNation!

#DSsports

Jun 30, 2015

I was very satisfied with my experience at Auto Nation Honda Dulles. Our salesman Albert was very helpful and pleasant to deal with. Although the process was a bit lengthy, I left happy with my purchase and overall very satisfied.

Lisak

Jun 30, 2015

Got a CRV, the whole experience was positive. Brandon was a great salesperson and also gave my 5 year old art activities to keep her occupied. I would definitely shop here again.

honda fan

Jun 26, 2015

Been a customer of this dealership for many years. Like the new facility. Found good people in service who are reliable and honest.

Harry

Jun 22, 2015

One of the better experiences we had buying a car. The team at Auto Nation was helpful and courteous. In the end a fair deal was made both on the trade in and the new Pilot. Our sales rep Moses made sure we left a satisfied customer.

NoService

Jun 22, 2015

I gave these guys to many chances and could write 3 pages on the list of failures. Here are the highlights: Dumped Oil all over my engine and did not clean it up, made a mess of my garage and and made the car smell like burning oil for weeks even after they fixed it. They replaced our Water Pump and Timing belt. A week later we had no power steering. Back to them to discover that they had broken the tensioner pulley on the Timing Belt. Are you telling me they didn't notice this when they installed the Timing belt? The last straw was that after bringing it there for 2 years to diagnose a vibration in the front end. They repeatedly told us they needed to balance the tires, needed new brakes, etc. Weeks later the vibration was back. After them telling me I needed new brakes for the 2nd time in two years I took the vehicle back to a trusted service center that was much further away. They found that the front wheels had over 30oz of weight on them. They were appalled. The attention to detail and care of the technicians at this place is appalling.

Fisher

Jun 19, 2015

I appreciated the salesman who showed us the car and with whom we dealt with for the entire experience. Kerry was great. I will also be servicing my car at this dealership. Hondas are great cars.

Vinodini Pai

Jun 18, 2015

Great experience. Service was prompt. Detailed explanations were given and all questions were answered

Ryan

Jun 17, 2015

I've purchased two vehicles from Honda Dulles, both times had a great experience!

Honda2015

Jun 10, 2015

We visited AutoNation Honda Dulles Dealership at end of May. Staffs there were friendly and helpful. Brandon was willing to help us nailed down the details to purchase a car, It's a great experience working with Brandon.

NR

Jun 5, 2015

Mike, our salesman, was great at helping me pick the right options for my new car. He was very friendly and smart, and I really appreciated his service. The facility was also very nice and the car..well, it's been a sweet ride so far!

BetsyP

Jun 2, 2015

Dropped car of at 6 pm and picked it up at 10 pm same night.

Kumar Parthasarathy

Jun 2, 2015

The best car shopping experience ever. Right from the reception area to the sales person to the manager all the way to the loan processor, everything was smooth and transparent and easy. I did not feel that I was being taken for a ride or fooled around. I am generally not that easy to play with and I can say that these guys did find me the best price. I researched else where with some friends in the auto sales space. Highly recommend.

WS Armstrong

May 31, 2015

I recently leased a Honda Accord from AutonNation in Sterling, VA. Having not purchased or leased a vehicle in many years I went in a little leery of the hard up-sale. Nothing could be further from the truth. All staff was courteous from the moment I walked thru the door to the moment I drove off in my new car. While I was told about several optional items I did not feel the heavy pressure to purchase any but was rather told the pros/cons of any addition or deletion. I'd highly recommend Sterling Honda to anyone looking into a Honda.As an aside I have a Honda Pilot that was services there a few years back. Service staff as competent and friendly as the sales staff.

CJ

May 30, 2015

Purchased a 2015 Honda Accord EX-L 6 Cylinder from a top, high quality salesman: Moses Ayilaran. He is extremely professional and very attentive. I recommend him to everybody and would definitely buy from him again. He is the BEST!Although this may be true for most if not all dealerships, the closing process in the "back room" to take on additional programs and costs is a bit too high pressure. Overall, a great experience with Moses!

JCN19103

May 30, 2015

We negotiated the price over the internet. Their initial offer was what we were expecting to see. The sales experience was the smoothest I've experienced. Good Job AutoNation.

Orchard fan

May 30, 2015

We started our car buying experience at Honda Dulles with a phone inquiry about a particular color/model vehicle that we desired, and was pleased by the quick response, accurate information, and confirmation on the price and availability of the vehicle. Other local dealerships had been hesitant to give out detailed information and just seemed to want potential customers to have to make the trip into the showroom. Yes, we knew exactly what we wanted (we are repeat Honda buyers) but were still surprised at how easy the buying process was at this particular location. They also have a great service department which is open late and on Sundays. We have already recommended our salesman (Tony Afnani) to several people. We will definitely return to Honda Dulles when our current Hondas expire, though that probably won't happen for awhile!

Jnyr1112

May 27, 2015

So, just driving through the lot I had the good fortune to come upon an exceptionally clean used car. The challenge was that I had my three young children with me so logistics were challenging. From my first encounter with the salesman (Moses) who realized I had my hands full and facilitated all of us getting in the car so we can take a test ride while he took my car and parked it for me, to the Sales Director (Rory) taking a personal interest to ensure that all my issues were addressed (after I took possession of the car), this was a great and positive experience. Add that to the competitive price and great condition of the vehicle I purchased, I am one happy and very satisfied customer. I would not hesitate to recommend this dealership to friends and family. Professional sales team, competitively priced vehicles, and car history information with a detailed listing of everything they did to recondition the car prior to offering it for sale. All in all an exceptional car buying experience.

Happy New Honda Owner

May 6, 2015

Dexter Malloy was outstanding. No high pressure just working with me to put together the best deal for both of us. Other dealers seem to just care about selling you a car, Dexter seems far more concerned about building a relationship and working with the customer the way the customer desires.Have and will recommend again, especially Dexter Malloy!

Lost Customer

May 4, 2015

My wife and i contacted this dealer regarding an advertised used Honda Accord. After expressly noting our requirement that the car not have been previously owned by a smoker, and receiving specific assurances that it had not from the salesperson, we drove down from Baltimore to see the car. When we arrived it was obvious to us that the car had been in fact owned by a smoker. The car smelled of cigarette smoke and there were clearly discernible ash burns on both the driver's seat and the front carpet. It was obvious to us that the salesperson either had not inspected the car as promised or intentionally mislead us to get us to come to the dealership. Either way the misinformation caused us to waste 3 hours of our day.

Victor Barreda

Apr 20, 2015

they made me feel very comfortable in special Mr Ivan Diaz helped me and taught me everything thank you.

TomK

Apr 4, 2015

Dennis the manager was very helpful. Service dept was 5 star

CHAITANYA VADDE

Mar 31, 2015

We had a great experience purchasing our new Honda CRV. Albert moore, and Lazaro Perez made sure we had what we wanted and went out of their way to make sure we got it! Thanks!

Jeff and Sally Fournier

Mar 24, 2015

Good job to the saleman. We spent way more than we intended too.We hope and pray we don't have to buy another vehicle for at least 10 years!

Virginia

Mar 24, 2015

I do not particularly enjoy car shopping, and I think that Auto Nation Honda of Dulles makes it as pleasant as could be possible for me. The sales people are nice, informative and knowledgable. The music is a little bit noisy on the sales floor which made it slightly annoying, but it did not affect the customer service or buying process. Also, my new Civic is a lot of fun to drive.

William Tucker

Mar 12, 2015

People were very nice, helpful and answered all of our questions. Car was delivered in immaculate condition with no problems. The only thing I did not like was being kept waiting while "a final price could be determined". I am sure the final price was known within seconds.Tony Afnani and Earett Parson could not have been nicer.

Mae Sai

Mar 11, 2015

Buying car for me has been a painful and long drawn process in the past. I recently purchased my new Honda Accord 2015 from Auto Nation in VA and this experience has definitely changed my perception on car buying process. Chris Lee at Auto Nation has made this process so efficient and his impeccable and superior customer service have made this process so enjoyable. Both my husband and I were very pleased with his service excellence. I have highly recommeded my friends and families in VA to shop there when they are looking for a car. This not tp mention that we drove all the way from NJ to VA to make this purchase and it is totally worth the drive there!....A very happy and satisfied customer from NJ! ...Mae

Mr William F Harrison

Mar 11, 2015

Tony was first class sales person.Victor handled financing well.Best buying experieince in decades.

Bob

Mar 7, 2015

Good experience overall. Wayne B. was a great salesperson - very professional and knowledgeable. We were satisfied with the price, but the sales manager was difficult to deal with when negotiating price. They also give a hard sell on extended warranty and maintenance package after the sale is complete, so be prepared for that up front.

Jennifer S.

Mar 4, 2015

We bought a New Honda Pilot and the sales team and managers went out of their way to be helpful.

Rose Madden

Mar 3, 2015

I had a great salesman who knew the product and was patient until I made a decision. Once I decided on a car he went out of his way to show me how to use all the gadgets on the car. He also asked to come back anytime for more training on using the dashboard on the car. I highly recommend this dealership to my friends and family.

Harry c

Feb 28, 2015

I recently purchased a 2011 Honda Odyssey from Autoworld Honda, Sterling location. I enjoyed working with Ron McMillan whom I felt handled the transaction in a very professional manner. He has followed up after the sale to insure that I was completely satisfied.

MegannVa

Feb 18, 2015

We had a wonderful buying experience! Michael Brown was a great sales person! He made us feel truly valued as a customer. He took the time to explain many of the features on our new car. We would recommend this dealer, and particularly Michael Brown.

Ms. Lisa Campbell

Feb 14, 2015

I am sooooo happy to have found this as my new dealership for maintaining my vehicle. They have lovely facilities and the customer service is fantastic. They explain things to you. They help you immediately, offer complimentary car washes and in general are a delight to work with.

Ken Polanco

Feb 13, 2015

Excellent customer service including free shuttle service.Waiting area is clean and comfortable with complimentary coffee, tea and hot chocolate.Service manager provides good insight on your car repairs.

Vicki

Feb 13, 2015

Sales people were very helpful in getting the deal I needed , with my trade and such Would def buy from them again Look forward to getting all my service work done here too in the future

L & L Payne

Feb 11, 2015

From AutoNation's first email reply to a query I had, to leaving the dealership with a new car - AutoNation, Larissa, and Kevin did a great job. While we never met Larissa she got us the info we needed, made sure we were taken care of in her absence, and followed up on our visit. Nicely done! Kevin our sales rep worked with us and made the process easier. We know its the Sales Manager and General Manager that approve deals but Kevin kept us in the know and we were reasonable - we think. Must have been as we bought a new car there that night. We left happy and liked all the important things a dealership must be/have: friendly quick customer service, fair deals, clean nice facility (very nice facilities at AutoNation Honda), service process looked fine, and not a lot of time wasted. They did good!

Rashid

Feb 10, 2015

Bought a honda fit from them. Gotta test drive a few car without the buying pressure. Staff was very customer friendly.

Vanessa Porcayo

Feb 4, 2015

I pulled up to the service door where I was quickly attended. I came in with two small children and one of the employees quickly offered to put in a movie to keep my toddler entertained which made my wait a breeze. They quickly let me know what my car needed. MJ called me the following day to schedule a time so that I could drop off my car. Great customer service, friendly environment.

Alessandra A.

Jan 28, 2015

excellent!! Good experience and service. Will continue service with them.

Chandra

Jan 28, 2015

Sales people are good but when it comes to finance they sent my details to other finance companies where it is not required, which is caused to bad history on my credit right now, you have to be careful about it before you provide personal details.. other than that sales person Victor Ferrari who helped me very nicely, even communicating people also he is really good that i ever met.

Jim, vette man

Jan 20, 2015

Great phone contact with receptionist who was friendly and helpful. Service manager cooperated fully with allowing me check out the vehicle on the rack. Sales manager was also friendly and helpful, but unyielding on price reduction when visiting. Sales person was not very knowledgeable, but was friendly.

Sumit

Jan 20, 2015

it was quick and hassle free, so u just walk in get your car and go

Raj

Jan 19, 2015

This location has extended hours and very good staff and Technicians.

JonL

Jan 14, 2015

We went to AutoNation Honda Dulles with a specific car in mind, located by a car-buying service. They got the car for us, we test-drove it, we bought it. The process is never really "speedy," but they got us through it without any undue delays. They had a TV going that provided a useful distraction for the kids, too, and were tolerant of one of them wheeling a chair around a bit (probably more tolerant than their parents).

Mike Koenig

Jan 12, 2015

I had an excellent new buying experience at AutoNation Honda with the purchase of two new vehicles within the last 6 months. The sales rep. Chris Lee was great with our 2nd and most recent purchase, finding the trim and color we were interested in, and holding the car until we could have our trade in ready. AutoNation has great pricing and are very reasonable and fair to work with. Service has been very good with several accessories I purchased and installed, which they were willing to work with me on pricing, and for my first oil change on my original car purchased I continue to be a satisfied customer with AutoNation Honda.

Tricia

Jan 1, 2015

As a woman buying a car is historically a difficult experience. I had the BEST EXPERIENCE! If you are looking for a new or previously owned Honda I cannot offer better advise then go see Wayne and Rori! Great service, they answered ALL my questions and walked me through the process painlessly. Honda AutoNation in Ashburn was great but these two guys were FANTASTIC!

Matt

Dec 30, 2014

Had a timing belt changed. Other places were going to take 2 days they only took 6 hours and it was cheaper than all the places I looked before them

Christian J. Neilen

Dec 26, 2014

I wanted to buy a new 2015 Honda Pilot. AutoNation Honda Dulles met and, in fact, exceeded my expectations. Their Salesman, Brandon, was very attentive and knowledgeable, and helped us through the process efficiently. We also enjoyed and, indeed, benefitted from meeting with their Financial Specialist, Ereath, who skillfully tailored a deal to meet our needs. Car buying can be tricky, but I felt that AutoNation treated us well.

Hplinde

Dec 21, 2014

I had a deal on a certified honda civic and on my way to sign and pick up the car, the salesman called me and told me on his way to pick up the keys that the car was sold. I call this a bait and switch as they wouldn't sell me another car that was $500 more for the same price that I agreed to. You would think that after that fiasco that they would want to make me happy, but this dealer just doesn't care, so I went to another dealer and will never do business with honda dulles again. Oh and by the way, my family had already bought 2 Hondas from them in the previous year.

bob

Dec 20, 2014

Made the leasing effort very easy and painledd. S very easy experience

car buff

Dec 20, 2014

i never thought buying a car could be this easy! auto nation personnel is a group of professional people who know what they are doing.

Ahmad

Dec 19, 2014

I very much recommend Autonation Dulles Honda for anybody looking for their next new Honda purchase. I had a very good and painless experience buying my new 2015 Honda Accord !! Thank you Autonation and to Mosses my own sales person. Special thanks goes to Mr. Hadi and also to the finance department for giving me smoothest paperwork signing I've ever experienced. I didn't give perfect score to facilities because of slow sometimes useless WiFi.

DIANEofOP

Dec 19, 2014

For the price I was shocked that I didn't have the same kind of service that I am used to in. We get our car vacuumed and washed at every service plus a private work station with a usb port. I will say that the tech that worked on my car was AMAZING. He went through everything with me and even what I needed to do to my tires when I return to FL.

DAmian Dajcz

Dec 18, 2014

All in Dulles Honda are amazing/ Sellers and services.

Tarequl Hassan

Dec 10, 2014

Got the price prior to my visit to the dealership. The price was $1000 lower than the prices I received from other dealers. Got the car out of the dealership within 2 hours. Great service.

noel228

Dec 5, 2014

I was searching for a new car for my parents. When we settled on a 2015 Honda Accord EX-L, we tried a few dealerships via phone calls and email in the NoVA and Va Beach area (since my parents live in Va Bch). Autonation Honda was the last place we tried after finding out the other dealers' prices weren't too impressive. I actually didn't expect much different from Autonation Honda but I gave them a try anyway. After an online inquiry, I was contacted promptly by Kavveh (Kevin) Azizsired. We communicated by telephone and email but when it came to settling on an Out-the-Door price, I requested he send me an email. Kevin was happy to do so. The out the door price we settled on beat the competition by a mile!!! I thought there was a catch but there was not! I convinced my parents that the price was a "deal" so they drove up from Va Bch and purchased their 2015 Accord EX-L. The process was painless and smooth...no pressure sales tactics whatsoever! After driving away, we still couldn't believe the deal we got and how easy the buying process was. I would, without hesitation, recommend Autonation Honda for a new Honda purchase. Go see Kevin, he'll do you right..and he'll make sure the process goes smoothly!! Thank you Autonation and Kevin!!

annettea

Dec 1, 2014

Had a good experience. Very good service and the shuttle is Good for me.

raghzz

Nov 22, 2014

These guys are awesome and they are very polite, knowledgeable on what they are working on. Kerry made me feel comfortable and didn't pressure me on anything. Finance guys are nice and quick too and I soon realized the people I have worked with are working to make the customers feel happy with their purchase. They beat the lowest price I had too. Do your research and make sure you know what you want. Ask for Kerry.

GD

Nov 21, 2014

I just purchased a Honda CR-V EX-L and it was completely effortless. The sales, financing and trade in staff at AutoNation Honda Dulles were the nicest people I have ever dealt with while buying a car. No pressure, no hassle, no tying to jerk me around. I was able to trade in my old car and apply that money to the down payment while getting excellent interest rate and fabulous terms on the loan. The facility is new, spotless clean, pleasant, bright and airy which contributes to a wonderful shopping and buying experience.

AmberLynn

Nov 7, 2014

I worked with sales rep Wayne initially via an ad I found on cars.com. I contacted the dealership via email and received a response very quickly. After speaking with Wayne he sent me an application for financing, and I got approved. Once I got down to the dealership all I had to do was test drive and sign the final documents. The process was smooth and easy.

Dave D

Nov 4, 2014

My wife and I recently completed the purchase of a new 2014 Honda CRV. We love the car and found the buying experience to be very easy. We worked with Michael Brown and found to him to be low key, low pressure but very attentive. After test driving the car during the week of the purchase, the majority of remaining communication took place via e-mail and by phone. When we walked into the dealership on Saturday evening, there was no haggling or back and forth. The overall experience was very good and I would recommend that customers ask for Michael Brown. The only hiccup with the experience was an inoperable AC on the car. The service department quickly diagnosed the problem and made the repair. In fairness to Autonation, the car was transferred from another dealership, but they did drop the ball in not doing a thorough pre delivery inspection, hence the score of 4 for the overall experience, not a 5.

Busy Bee

Oct 31, 2014

Buying a car when you don't have time to research is hard, in my case, I need a lot of orientation to make a final decision. My car is my companion and I simply don't want to choose the wrong model because I'll be always regretful. . .and must start all over again. Honda made the whole experience easy and fast. They helped me choose the car that fits my budget and my taste. All steps where clearly explained and all questions clarified. . . I'm glad that I found these guys. . .

peaceable Jack

Oct 24, 2014

just a great place to go because you feel they care about you

SBHS

Oct 10, 2014

My salesman Mike Brown paid extra attention to detail and made sure that all items and questions were answered. The professionalism of the general manager to call the client the following day to say thank you is quite rare. Another gesture that shows HONDA OF DULLES is number 1 for a reason. This is the second car we purchased from them and very glad we have made the switch to their location. At no time during the process did I feel rushed or cheated.

aaaaaa

Oct 7, 2014

Very good and quick. they help us find the financing and it was a great experience

swards

Oct 6, 2014

We had a wonderful experience at AutoNation Honda. Our salesman was Kerry. He was very polite, knowledgeable, and laidback. He didn't pressure us like the other dealers. He also fought with the sale manager to get the deal done for us. I do recommend that you bring in your research (i.e print outs from TrueCar, Edmunds, etc.) to make sure you get the best deal. Also, don't be afraid to fight back on the "options" that are already on all the cars. The back-end process (financing and warranty) took a long time, but they will work with you to get a warranty (if you want one) at your monthly price point. Overall, we were pleased with AutoNation Honda.

New CRV owner!

Sep 25, 2014

Everything went smoothly. Salesman Moses was very nice. Finance Manager was very friendly and explained everything very clearly. Very nice experience.

BobMan - Leesburg

Sep 24, 2014

I recently purchased a Honda Accord Sport from AutoNation. Mr. Wayne Brent is my preferred salesperson and he did not disappoint. This is the second vehicle for me and our friend purchased with Wayne's assistance as well. The entire dealership from management to finance to service catered to my needs. I look forward to our future dealing as I expect nothing less than the perfection they have delivered.

Ocean Mar

Sep 24, 2014

On Monday September 15, 2014 I send a request for 2003 Accord with 53K miles, I get a call by Mr. Quaye around 11am I talk with Mr. Quaye that I will be there at 6pm after work, I came in at 5:30pm I call Mr. Quaye I say I am here in front of the dealer, he say wait for me 10 minutes I am in front of the dealer in my car waiting talking with my friend 30 minutes when by and the mid time a sale representative was checking us out, he looking us all suspicious very rude and didn't even offer his services his help or to ask who we where looking for and them after waiting half of hour in my car Mr. Quaye call me to get in and he wasn't there to greeted us at all, no one else did not even the receptionist; Those employees didn't care and them Mr. Quaye came out of a office just to tell me that the manager say that the car was already sold. How amazing is that!!!

MikeatFairfax

Sep 23, 2014

We just bought a CR-V at AutoNation Honda Dulles. This is our FIRST car from this dealership but it definitely will not be the last one. Mike Brown is very patient, considerate, and professional. He made our car buying experience so easy from beginning to end. It is the best car buying experience we ever had. I can see that this dealership is very serious about customer satisfaction. I saved his contact information and we will recommend him to our friends and family without hesitation

AHappyBuyer

Sep 21, 2014

I really want to write this review because of Mike Brown. We just bought a CR-V at AutoNation Honda Dulles. This is our FIRST car from this dealership but it definitely will not be the last one. Mike is very patient, considerate, and professional. He made our car buying experience so easy from beginning to end. It is the best experience we ever had. I can see that this dealership is very serious about customer satisfaction. I saved his contact information and we will recommend him to our friends and family without hesitation.

A German buying American

Sep 17, 2014

Our sales rep Mike Matsos was very matter of fact the first time we met him. His upfront honesty and clarity about the buying process, negotiating, and being on full sales commission took out some of the guess work and haggling. Online resources and competition allow to negotiate a fair price. Every successful sales person has to put some urgency behind a purchase, but Mike did a great job of balancing creating urgency with allowing room to make an informed decision. Received a follow-up call 2 days after first contact with a better financing rate; again not too pressing. He made himself available for me to take the car to a nearby dealership for an independent pre-purchase inspection. The car checked out as he had described. The rest was smooth sailing. After the purchase Mike even made arrangements for the shuttle service so that I could take the new car home and could get back to the dealer to pick up my other car. The financing department (as they all do) tried to sell me everything under the roof but were not too pushy getting me to buy unwanted extra protection - again, just the right balance. I bought an oil changing package which will have me coming back and help me with sticking to the maintenance - to me worth it. Come prepared, know your facts around what you want to purchase, and the staff is more than willing to accommodate you, even if it is third party. They are not out to screw you. They want to sell you a car, talk positive about the experience, and bring back more business - for that, they take the extra step without running over you. Yes, of course they want the sale and make a profit - would you want to work for free? For their price I could not find another like vehicle within 250 miles. The overall experience was great - ask for Mike, he will get you in the car you will want to need without needing to want it.

Dona

Sep 10, 2014

Got a new CRV 2 weeks ago (Thursday). Before we left the dealership we noticed that the strip on the drivers side is chipped so the salesman adviced us to bring the car on Wednesday. My husband called and salesman said to bring it on Saturday instead. Saturday we brought the car to the dealership just to be sent home because according to the salesman the guy who is supposed to fix the strip is not available so we are asked to bring the car on Monday. After leaving work early that Monday just to bring the car to the dealer, I was told by the service advisor that I was not on the schedule so I looked for the saleman who told us to be there at 3:30 and only to be told that the repair guy is not available so he gave me an option of bringing my car again to the dealer or have the guy go to our house for the repair which i opt for the latter. Unfortunately too, the day after we got the CRV, a rock crack the windshield. I called the dealer and the salesman said to call the insurance. Called the insurance and suggested to call the dealership. Called the dealership and they said to bring the car to the shop. When I got to the shop, I was told that the repair is not done there so they sent me home. So, at this point we have had wasted time and wasted gas going back and forth to the dealership because of miscommunication and because we chose to trust our salesman. Honestly, because I am disappointed with the customer service I have gotten from AutoNation in 2 weeks, I am considering returning my CRV. I had dealt with Toyota for 7 years with no issue and I am not looking forward to having to deal with poor customer service for 5+ years. Kudos to the repair guy who came to replace the strip on the CRV though and also to the service advisor-Arvin

Mollie

Sep 10, 2014

Wayne Brent and Kris Hunter were both extremely helpful to me as I purchased a used car last week. They never pressured me into anything and offered me wonderful advice about my options. I highly recommend working with both of these gentlemen and I will definitely go back there in the future. Thanks again!

ShopMom

Sep 10, 2014

Don't waste your time! It appears they have no interest in selling cars since their sign says they open at 9 AM, but after standing in front of a locked door till 9:20 AM it still took a phone call to get them to open up. Then it was a Service Manager opening the door for a part delivery, not the sales team. Also, the receptionist was sitting right in front of the door and merely told me "yes, we are open," " you could have come through the service door." Very rude! When I advised a sales person that the door was locked, she merely made an excuse "oh - maybe they just forgot," she could care less. Then I spoke to the manager and he had the same "who cares" attitude and merely made an excuse that "sometimes it gets stuck" - really! Well - they lost my business forever! Yes, I was ready to buy, so looks like I'll buy a Nissan instead.

shopmom

Sep 10, 2014

Don't waste your time! It appears they have no interest in selling cars since their sign says they open at 9 AM, but after standing in front of a locked door till 9:20 AM it still took a phone call to get them to open up. Then it was a Service Manager opening the door for a part delivery, not the sales team. Also, the receptionist was sitting right in front of the door and merely told me "yes, we are open," " you could have come through the service door." Very rude!When I advised a sales person that the door was locked, she merely made an excuse "oh - maybe they just forgot," she could care less.Then I spoke to the manager and he had the same "who cares" attitude and merely made an excuse that "sometimes it gets stuck" - really! Well - they lost my business forever! Yes, I was ready to buy, so looks like I'll buy a Nissan instead.

Tom

Sep 9, 2014

Was looking for a 2014 CR-V without all the bells and whistles. Not many around,but AutoNation Honda Dullas found one. They had it the next day to look at. Gave me a great deal and bought it ten minutes later. The dealership they got it from only sent one key. Dullas honda AutoNation came to my home,gave me a loaner and took my car to have the second key made. Now that's service.!!!

Will

Sep 5, 2014

I was looking for a new car and requested an online quote. I decided to drive over to the dealership to see what AutoNation Honda had available. While I was browsing the lot, Wayne approached me and asked if he could be of assistance. He thoroughly explained the differences between the various models, asked if I had any additional questions, and asked if I wanted to take a test drive. The rest is history as I purchased a Honda Accord the same day. Wayne made the experience painless. I would definitely buy another car from AutoNation and Wayne!!!

KaosDad

Sep 3, 2014

We have purchased three vehicles and leased one. In all cases the transaction was flawless. Wayne Brent is exceptional. I KNOW I am getting a fair deal. When it's Crosstour time, Wayne's the man and Honda Dulles is the place!!!!

Jianchao Tan

Aug 29, 2014

I bought 2014 Accord sedan from this dealer three days ago. I had a great experience that day. Buying process was pretty smooth and fast. Salesperson was professional and helpful. The whole things just took me 2 hours to finish. Great!

Sam and Larry

Aug 29, 2014

After ten years we thought it was time to update ourselves to a new Pilot. We knew what we wanted so that made things a little easier. James was our sales associate at AutoNation Dulles. He was knowledgeable and not pushy. We can a good experience and would recommend James and AutoNation to others.

Munsey

Aug 27, 2014

We were extended courtesy and promptness considering the large number of persons ahead of us. We were alerted to possible attention needs in the near future. The replacement of our battery is quite satisfactory.

Henry

Aug 26, 2014

I bought this CR-V in 2005 and received a good deal from the dealer. I have serviced this vehicle and also my 1999 Honda accord since 2001 with this dealer. The service is outstanding and so are all of the service writers, cashier's and management. They are the best.

Sam

Aug 22, 2014

We recently purchased a brand new Honda Civic from AutoNation Honda. The Sales Consultant and the Financing Manager provided excellent customer service during the entire process and the Sales Consultant followed up after the sale to make sure we were satisfied.

LF

Aug 16, 2014

We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new car will be a Volvo. The service manager, Dennis, demonstrated no reason for us to consider buying another Honda. We took our car in with a problem and it came home with another problem, that was going to cost over $1000 to fix. He tried to blame everything and everyone else instead of accepting responsibility and just fixing the problem. We have been long time Honda owners and do preventative maintenance on them. After this last encounter with them, we are done. We would rather do business elsewhere. Wouldn't even consider going back after this.

LFunke

Aug 16, 2014

We have had problems at Auto Nation Honda Dulles with the service department a few times. Our most recent visit was the last straw, so our next new car will be a Volvo. The service manager, Dennis, demonstrated no reason for us to consider buying another Honda. We took our car in with a problem and it came home with another problem, that was going to cost over $1000 to fix. He tried to blame everything and everyone else instead of accepting responsibility and just fixing the problem. We have been long time Honda owners and do preventative maintenance on them. After this last encounter with them, we are done. We would rather do business elsewhere. Wouldn't even consider going back after this.

Civic wanted

Jul 15, 2014

Read about, called about, drove to see a used vehicle. Service was great by phone and then call from "a" sales.mgr was good also. Upon arrival greeted just inside door by a very friendly young lady...my salesman found me and was friendly as well. Service ended here. After seeing the car which was detailed poorly I found a 1.5" x1.5" inch square piece of "repair" work on the cars A pillar. The pjece was sunk about 1/8" into the poo illar...not flush by any measure. When asked about it my salesman said I don't know probably an antenna. He then disappeared for approx 5 minutes after playing on his cell phone. I thought he went to check with the manager to see if they knew what that repair had been. After all the repair was quite a piece of the front driver side pillar and was showing rust under the brushed on touch up paint. After returning the salesman admitted he didn't go talk to anyone he had something to take care of and just left us standing there. I came pre approved for more than the cars value more than the stated asking price and could not believe he just left me standing there. Then when he got the sales manager to ask about the damaged area the sales manager said this is a very good price for an as-is car. "This is an SI an SI" this made no difference for me missing a piece of very serious metal in the "A" pillar of the vehicle. I simply asked why wouldn't they detail this vehicle being a 2010 with nearly 100,000 miles and I got a fist full of excuses about pay rate of detailers, poor lighting in the warehouse that they clean them etcetera what a joke. After flaunting his experience with the company and telling me that "this must not be the car for me" again that I drove nearly 2 hours to come see, pre approved from my bank that very morning to buy, and approved by my car insurance company to put on my plan... this is what he says? All I can figure is that this "sales manager" has hidden under this beautiful facilities sales volume for his quote unquote 18 years experience. Who needs a secret shopper when a customer can walk in to be treated like a lesser individual? Did I mention I drove pre approved ready to buy ready to insure and brought my family to help me drive his vehicle home? Can you understand truthfully how upsetting my experience was so much for that car and that dealer. I get the impression from reading about Autonation that this is not the type of business or service they provide so here is your opportunity to read, talk to or email a person that was rejected for purchase over and honest safety concern. In fact they refused to see if the metal missing from the car went through the pillar due to safety concerns with the airbag...safety? Why do you think I wanna know if it is straight through the pillar? If I have to repair this after purchase I deserve to know what is going on there...as does any other customer who would ride in this vehicle. Sent on a Sprint Samsung Galaxy S III

jrafique

Jun 30, 2014

Fast, easy, and professional service. Great overall experience and great team in place from top to bottom. Highly recommend AutoNation Honda of Dulles.

trina

Jun 24, 2014

Bought all my cars from Honda and now doing all the service at AutoNation Honda Dulles. MJ is a very excellent employees and knows how to take care of your customer.

SharonG

Jun 9, 2014

Our lease was nearing the end of its "life" and we went in to discuss options and easily decided upon getting a new 2014 CRV EX, fully loaded. We were going to lease, but the dealer showed us that to finance it was almost exactly the same price per month and gave us the residual value, plus other incentives that leasing didn't provide. It was a no-brainer decision for us, and our salesman, Wayne, was extremely helpful in showing us the various vehicles readily available that met our desires and needs, and we ended up closing the deal - the 3rd one with Wayne. Highly recommend him to help you with any questions you may have.

Disappointed Randy

Jun 4, 2014

I walked in "ready to buy" as long as the truck was as good as it looked on-line, and had no issues during the test drive (By the way, I drove 4 hours to get there). Everything was good with the truck. From the moment I walked in until I drove off the lot - FOUR HOURS (2 hours to remove some wax from the bumper and the vent guards under the wipers). This dealership is in the DC area with tons of military living/working nearby and there was no financing pipeline with Navy Federal Credit Union - REALLY? I got my own financing by driving down the street (after I was told that I would probably have a difficult time getting financing) - From arrival at NFCU to out the door with the check - 35 minutes. Almost "ZERO" negotiating - even for an obvious issue that a dealer should have dealt with before I even arrived. I was told that "We have a guy coming in tomorrow that can write a check for this vehicle".......I had my checkbook in the car with 62K in my checking account. I could have written a check for it too, but I "wanted" to finance the truck. Simply put, I had to deal with a lot of arrogance and little cooperation for someone that was "ready to buy". The facilities were very nice (they even had a cake that day), but since they took so long to "remove wax" I assume that it "had to be" a facilities issue........what else could take that long to remove wax?........therefore, only three stars for a facilities rating. Two months ealier, I drove two hours to Richmond (late on a Sunday afternoon) and bought a camry. From walking on the lot to driving away, with financing, tags and an extended warranty (not to mention a really good deal) - 1 HOUR. Quite the difference. When I told them that I was driving up from Chesapeake to look at the truck, they were nice enough to hold the keys for me so that no one bought the truck while I was on my way - So I appreciated that.

YougoMa

Jun 4, 2014

It's always nice to work with people you know and trust when purchasing a new or used car. AutoNation (James) made the purchase of my CRV a priority and worked around my hectic schedule without any pressure to test drive several cars. He made sure I was truly satisfied with my purchase and gave me a fair price for my trade too. Thanks... James and Keilan

Ken Lee

May 28, 2014

We just got our 7th Honda over the last 22 years. Wayne Brent is the guy to see at AutoNation Honda Dulles. My wife is thrilled with her new CR-V. Thanks, Wayne.

RHuang

May 21, 2014

If you need to buy a new vehicle, contact Chris Lee at Honda Dulles. Easy to work with and a stress-free experience. He's very knowledgeable about the products and treats you with respect. When you're ready, you're ready. When you're not, you're not. Would recommend that you at least give Dulles Honda a visit if you're in the market for a Honda.

Ganesh Gurusamy

May 13, 2014

I had a wonderful experience with AutoNation dulles. Ivan and Kevin have been awesome and gave me very good deal on a used Toyota corolla.

DG

May 7, 2014

I have had two great experiences buying vehicles at Dulles Honda. Derik and Kevin have been awesome.

Audrey C.

May 6, 2014

I was in a real pinch to buy a car fast. Once I decided what I wanted it was a quick process. I got exactly what I wanted at an excellent price without any hassle. I would recommend Auto Nation Honda of Dulles to everyone!

Happy Buyer

Apr 30, 2014

It was such a pleasant buying experience wasn't sure if I was actually at a dealership buying purchasing my car Wayne Brent was very patient and took the time to explain all the features on my car before driving away I would recommend him to anyone looking to make a purchase at Autonation Honda Dulles.

Kazhow

Apr 30, 2014

We just purchased a new Accord from AutoNation and cannot say enough complimentary things about this dealership. The person most responsible for this very positive car buying experience was our salesperson, Mr. Wayne Brent. This was the second time in four years that we purchased a new vehicle from AutoNation and the reason that we are repeat customers is the excellent level of customer service that we received both times from Wayne. He listened to our concerns, worked with us every step of the way and never tried to "push" us into the sale. And even though another dealer gave us a slightly better price, our comfort level with Wayne was so high that we did not even consider doing business with anyone else.

Missing Florida

Apr 29, 2014

Dexter and the rest of the staff were wonderful to work with. Dexter provided great customer service and he was able to answer all my questions. He worked very hard to make the deal happen and I am very please with my new CrossTour. I would purchase my next vehicle from AutoNation Honda of Dulles.

Scott

Apr 20, 2014

Purchased used vehicle from out of state via internet. Process was very smooth thanks to Matt and Keilan.

Jassi

Apr 19, 2014

Auto nation dulles is very reputed and honoring company but i didn't expected such an un-professional behavior which happened with me I bought a used car (Nissan versa) with a trust with no accident history from used car sales manager (Kelian D. Palaclos), after buying when i got it inspected from two reputed certified mechanic shops they found that car was in accident from front right side, and the right side tire axel was total bend and there was also an oil leak from bottom of engine, due to which i had to return the car within 3 days because of security reason, might be the car was AS-IS but what i thought of going to such branded dealer and paying extra was just with a mind set that the car at least will come full inspection of safety and trust, kelian said its just rare bad experience sorry for that And respecting as a mistake i thought to continue my trust with them and also the sales guy cris lee who is a very good guy, i went again 2-3 times to see other cars, kelian again called me and said he has one good car for me (hyundai elantra), which in my budget (out of door) , i cross checked that is it out of door in front of my friend he said yes and then i again went to him to see the car, this time i took the car for inspection to reputed mechanic shop before paying/buying as i don't want to take the risk this time. and once i came back after inspection for making deal, Kelian suddenly raised the price by 1000 dollar more from what he told me before calling there, and he simply said sorry by mistake he told wrong price and forcefully that time i need move out as my budget that time didn't met but i liked the car then cris the good guy convinced and told its good car to buy in offered price, so i finally made up my mind and got ready to buy the car for which they called me today to final the deal, i went with my family at a given time and kelian again with surprise entry as usual said sorry i can't give you because he is dealing with some one else for same car ......... WOW Auto nation with full respect please tell me what to say, how to react and whom to blame, but personally speaking for me its very wrong way of treating customers and there should be word of commitment and it was really hurting, i really felt so bad that i coming again and again and giving them chance to back step every time with simple word SORRY Auto nation, still i respect you reputation and even still trust the brand, rating and comments is purely based on bad experience nothing else Regards Jasmeet

yennisse

Apr 18, 2014

Matt C. was our salesman and I couldn't be happier. Switching over from Jeep to Honda was a great experience. The dealership & Matt were both great. I didn't feel pressured nor did I feel like I was being taken advantage of like I've felt at other dealerships. Everyone treated us with respect and Matt was very informative and a pleasure to work with. I did a lot of research and I feel like we got a great price for the new (used) car as well as our trade-in. I would definitely recommend AutoNation Honda of Dulles to everyone. If you go there ask for Matt and you'll definitely have a great buying experience.

Kathy h

Apr 17, 2014

Great car buying experience. We bought a new Honda pilot and love it. Mike b is awesome. Went above and beyond to make us happy. Great dealership.

HGBruch

Apr 9, 2014

Great auto purchase experience! I would purchase from them again! This is our second car from them.

Sarah Ouellete

Apr 4, 2014

Wonderful Experience! I bought a 2014 Honda Civic from Mike Brown, and I would recommend him and the dealership to anyone looking to buy a new car. They were so friendly and got me a great deal on my new car.

Janine and Erika

Mar 27, 2014

From the moment we walked in to this amazing showroom and met Wayne Brent, I knew we had come to the right place for my daughter's first car. Wayne was very knowledgeable, and friendly. We felt very comfortable with him and there was no pressure to buy the Civic Coupe that we saw on line. The whole process from test drive to financing ( Chris, who was very helpful too!) went smoothly and there were no surprises, as I've had with other, less prominent, dealers. Needless to say, we drove away, smiling! Thank you Wayne Brent!

Ruth

Mar 10, 2014

Kavveh and Mario were pleasant and very helpful. Kavveh took the time to go over all the car's features and followed up to see if we had any questions. The process of purchasing the car was low key.

JFox

Mar 4, 2014

This is the second car I have obtained from AutoNation Honda Dulles. I will go back here again and again as long as Honda offers the right vehicle for me! The salesperson, James Quaye, was knowledgeable, courteous and very helpful. I felt appreciated for doing my business there. The entire process, all the way through finance, was pleasant and efficient. Kudos for making car-buying a no-hassle process!

Robert and Jane A

Feb 26, 2014

We recently bought a 2014 Honda Accord Hybrid, which is hard to get these days, and Mike Brown made it happen with timely and candid advice. This is the fourth Honda we have purchased with Mike's help and each time it was a pleasure to experience his candor and patience. We got excellent trade in value for two cars we were selling and good advice on the options that Honda was offering. We also like the service department at AutoNation Dulles Honda for their discounts and reasonable advice on repairs and maintenance. Also, Honda replaced the main battery on our 2003 Civic Hybrid after it had about 125,000 miles on it and was out of warranty -- a $4,000 dollar gift from Honda for their hybrid owners and good customers.

ElevenHondas

Feb 19, 2014

The dealership is beautiful. The service department is top of its class. But what brings us back to AutoNation Honda Dulles is Mike Brown. He is smart, considerate, fair, up front, and professional. We have recommended him to our friends and family without hesitation and they have all been more than satisfied with their experiences with him.

Dan

Feb 13, 2014

We recently purchased our 10th vehicle from AutoNation Honda Dulles (formerly Leesburg Honda). It goes without saying, we are repeat customers. We work directly with Wayne Brent and he makes the car buying experience as painless as possible. Wayne is knowledgeable and his customer service skills are outstanding. I would highly recommend Wayne Brent and AutoNation Honda Dulles.

Dustin

Feb 12, 2014

I recently traded in my vehicle and purchased a used vehicle from Honda Auto Nation in Sterling, VA. The service (Chris Lee) was impeccable and exactly what one would need when making a decision of this level (informative, knowledgable and modest). I received a great value on my trade-in and the process was simple, through and including the financing aspect of the purchase. Further, at the financing/close of the process, the finance representative (Elizabeth Arnold) was remarkably expeditious. I'd recommend this dealer to anyone interested in a new or used vehicle. Dustin

Karen-Chantilly

Feb 11, 2014

Kerry Hoyte is a great man to deal with at AutoNation Honda Dulles. He took his time explaining all the features of my new car. He was patient as I decided on my color. I am very pleased with my car-buying experience!

George B.

Jan 29, 2014

I had been searching for a used convertible , preferably one of German make, for a number of months. This was to be a retirement gift to myself. After searching the Internet and test driving cars at a few dealerships , I was still unable to find what I wanted. At one dealership , the SERVICE CAR IMMEDIATELY icon went off as soon as I started it. The salesman tried to shrug it off as of no consequence. Needless to say that turned out to be a wasted afternoon, and it was especially irritating since I had made a 50 mile drive from Virginia to Maryland with an appointment to test drive the car. Then two weeks ago my daughter and I visited one of the mega used car dealerships in Sterling, VA and didn't find anything. As we left, I suggested we visit the AutoNation Honda dealership which was nearby, and see what they had. We had bought a number of new Hondas from them (still have two in the family), were very pleased with their sales process and after sales service, and we always worked with one of their salesman , Mike Brown. As we drove in we noticed a 2004 BMW 325 ci that looked very promising. We contacted Mike and he set up the test drive for us. My daughter and I both agreed this was the car I should buy. I asked Mike for a couple of hours to think it over and then called him back later that afternoon to confirm the deal. The next morning, my daughter and I went in and completed the paperwork with Mike. The whole process was quick, smooth and painless. We should have gone to AutoNation Honda first and saved a lot of time and effort! Thank You again Mike! Remember when I started this review by saying this was retirement gift to myself? My big problem now with the car is getting the keys from my daughter!

EllenP

Jan 28, 2014

After weeks of researching vehicles for excellent gas mileage and dependability, I decided to purchase a used Honda. I searched the internet and finally determined that I wanted a 2012 Honda Civic-Ex that was located in northern VA at Autonation Honda Dulles's dealership. I made the almost 150 mile drive to Sterling, VA and I ended up purchasing the vehicle. I have had it for a week now and I love the car! Prior to making the trip, I communicated with Derik Zeitner--a sales manager, and Kaweh Azizsired--a salesman. The whole buying process was rather quick and uneventful--which was a good thing! I'm hoping I'll love my "new" Honda for many years to come!

NancyP

Jan 28, 2014

We just bought our third car from Honda AutoNation in Ashburn. Our salesman, Mike Brown, has helped us all three times to find the best car for our needs. He's extremely honest, knowledgeable, patient, and friendly. My husband and I love the way this big dealership, that has a great selection of cars, feels more like a smaller, family-type place with nice, helpful folks who are willing to go the extra mile to please their customers. We have recommended them many times.

KDub

Jan 22, 2014

Great experience purchasing a new 2014 Honda. Called them up on the phone, told them what I wanted and they delivered. Simple, easy.

PJB

Dec 24, 2013

We bought a CRV from Dulles Honda (then Leesburg Honda) in 2009. The vehicle has been a dream with only scheduled maintenance in 76,000 miles and 5 years. Mike Brown was our sales consultant then. The experience was so positive that we returned and bought a 2014 Pilot, specifically asking for Mike Brown. I never feel pressured, rushed, or that I'm having my pocket picked. They did not have the exact vehicle we wanted but were able to find it and have it delivered in less than 18 hours. Finishing the paper work is efficient. Vehicle delivery is very thorough with Mike and he is available for questions at any time. We will likely return again for our next new vehicle.

MDLisa

Dec 20, 2013

I just purchased a 2011 Acura RDX from AutoNation, and my salesman "Caribbean" Kerry Hoyte was great. Personable, informative, funny and very professional, as were all the AutoNation employees I encountered. I drove from Harford County Maryland because of the deal I found on the Internet with AutoNation, and I was not disappointed. The staff was very welcoming and low pressure. They matched CarMax's Trade-In Estimate on my old car, and beat the already low financing rate I had from my credit union. I will recommend Kerry and AutoNation to all my friends and family, and would be willing to make the drive again for my next car.

KonstantinB

Dec 17, 2013

Our sales person, Sammy, was professional and genuine. He was the sales person we dealt with. The dealership was able matched a very competitive out-the-door price of an out-of-town dealer with little persuasion on our part.

Catherine

Nov 28, 2013

Our sales person mike brown was very professional and this was the easiest and the most stress free experience we every had. We were in and out very fast. I would definately buy a car here again

Drake

Nov 14, 2013

Stopped in to test drive the new Accord Hybrid and bought it. Michael Mastos and the rest of the team were very professional and great to work with. No pressure, no cheesey salesey attitude.

Dr. B.

Nov 9, 2013

I was initially going to just look at Honda Pilots using the Costco program. When I got there for my appointment with Sammy, I was welcomed and treated very well. The buying process was smooth and I was very pleased with that and my new car. I would give them a 5 star rating and Sammy a 5 star rating too.

Christy

Nov 1, 2013

We stopped into Autonation Honda to test drive a Honda Pilot. The staff was friendly and helpful. Our salesperson, Michael Matsos along with his manager Keilan Palacios, made it easy for us to make decision. The were open and straightforward and had an excellent inventory. We found the perfect car at the right price for our family. We feel confident about our continued relationship with this dealer.

Mikey

Nov 1, 2013

My wife and I visited Dulles Honda to test drive and probably buy a new CR-V. We knew what we wanted (features and color) and spoke to Mike M beforehand. When we arrived, Mike had the car ready and waiting for us. The test drive confirmed our choice. There was some negotiation, but we soon arrived at a mutual purchase price. Mike was very knowledgeable and made the process run smooth. My only complaint was with the hard sell on a service agreement from the finance office. This dampened our experience somewhat, but I am hoping future dealings with the service department will erase this from my mind. Dulles Honda does have a great inventory and the staff all are very welcoming.

Janice

Oct 30, 2013

We recently bought a Honda 2013 CRV from AutoNation. Our salesman was Ron D and he and the rest of the staff were very friendly and helpful. Good prices on the cars and lots of cars to choose from. They even gave us a decent trade in on our 15 year old CRV. I would recommend them if you are in the market for a new or used car. Next time we need a car, we will come back to them.

Saeed Khan.

Oct 27, 2013

We own a number of assorted Honda Vehicles, being a small business and have a choice of having them serviced at a number of independent workshops in Sterling. We choose to take them to your dealership because of the personal attention and advice we receive from Dan Butti,your service representative. He is pleasant, helpful and accommodating to our needs.You are fortunate to have a loyal and and a sincere person on your team. Saeed Khan , Green Meadow Homes.

Keith A

Oct 13, 2013

A whirl wind weekend that encompassed having service to both our Hondas and the unexpected purchase of another! The service department is top shelf! They worked to expedite the necessary repairs, but didn't rush to insure that the job was done right. I've been taking my Honda's to this service department for 13 years and have experience tremendous service every time. We had been considering a new "used" car, so while waiting for service, I headed out to the used car lot. Hadi Hamwi joined me on the lot, so I knew I was in great hands. He listened to what I was working for and almost like magic, he found just the right car that met all our criteria to purchase that weekend. This is the fourth car I've purchased and Hadi has been involved with EVERY one! He is a phenomenal salesman who truly cares about you and your purchase. Low pressure sales is the name of the game at Dulles Honda and made the experience almost fun and the truly appreciate repeat business. Now, there is quite a bit of paper work when buying a used car, so be ready.

Janice A

Oct 7, 2013

I visited the dealership looking for late model used cars. Sammy Sawari took the time to listen to what I felt I needed. He wanted me to be satisfied with my decision, so we took several cars out to test drive. I ended up with a 2011 Honda Civic, which has been perfect for me so far. Sammy was helpful in my decision-making without being the least bit pushy. The location is wonderful and the service (I had to come in for a spare key) was very organized and prompt. Hondas are good cars and AutoNation Honda Dulles is a great place to do business.

Hondalovers

Sep 28, 2013

Honda Dulles exceeded our expectations for a car dealership. The process, from the test drive at the beginning to finishing the paperwork, to buy a used car took us less than three hours. Not to mention, we visited the dealership on Labor Day and the showroom was very busy; even so, we never felt rushed or that we were forgotten because they were bogged down with other customers' needs. It was very refreshing because we had dealt with some less professional salespeople at other area used car sales lots. You can't go wrong with the professionalism and products you will receive from this dealer.

ChristineM

Sep 24, 2013

We had a great buying experience at AutoNation Honda Dulles! We had heard such great things we traveled all the way from Richmond to purchase a car. Our salesman, Mike, was very attentive and listened to everything we wanted. Everyone at the dealership was very polite and helpful. We will definitely return there for our next car!

MPFairfax

Sep 20, 2013

I was a first-time buyer, and very nervous going into the dealership. After helping me find a used car that fit my needs, they worked with me to get financing I could afford. I've since recommended friends who have ended up just as happy. AutoNation Honda Dulles takes care of young buyers without taking advantage of them!

HappyHonda4

Sep 15, 2013

We are very satisfied with the purchase of a 2013 Honda Accord from AutoNation Dulles Honda. Our Sales Consultant Hadi Hamwi was very polite and patient. We highly recommend this dealership and Hadi in particular. The entire process was stress-free, which was a surprising and welcome change from our past experiences at other dealerships. Hadi was very knowledgeable about the car, he answered all of our questions and showed us how to use the car's advanced features. Thanks for a great buying experience!

JimCzer

Sep 14, 2013

We had a great experience purchasing our new car at AutoNaion, this was most importantly a stress free time. They made sure that they understood all of our needs and that we got the best car for us. They made me think about and realize things about getting a new car that we didn't think of. I never felt pressured which was a great relief, they were patient with us until we were ready. The purchasing of this car was very important since our teenage son would be driving it also, we wanted to make sure it was safe and reliable and I know Honda Civics ar reliable, I have friends that have had them for years and years and they are running great. We love the car and are happy with the deal we received. The dealership is very professional and top notch.

ada66

Aug 27, 2013

I came into the dealership with the sole intention of just getting a feel of what kind of car I could potentially purchase, in order to help make the decision as to whether or not to invest money into my car at the time. The dealership had some great selections but with wonderful efforts of Derek and his finance team, they were able to get me into car payments that worked within my budget and I ultimately walked out the owner of a Honda Accord. At no time did I feel the pressures that come along with the car sales process. If anything, everyone at the dealership was so welcoming and I truly felt that I was valued as a customer. Derek and his team truly went above and beyond to help me, putting me at ease, in spite of some financial challenges. Igor also accompanied during the process; he was accommodating, very knowledgeable and assisted me in choosing the right vehicle. I am extremely happy with my experience and highly recommend anyone looking for a new or certified used car to come to this dealership.

stulogan

Aug 26, 2013

Surprising, but Diego knew the car very well despite his experience. His knowledge surpassed my high expectation and was better than much more experienced salesmen. Great transaction, great experience. I highly recommend Diego, solid, articulate, and well educated.

liana9092

Aug 11, 2013

Mike was very professional and very knowledgeable. Soon as we walked in, the receptionist already had the folder ready with information about the car I was interested in. Mike met us immediately and gave presentation of the car that was very impressive. He showed us all the details of the car. Compared to CarMax experience, AutoNation Honda of Dulles was far superior. This is my daughter first car buying experience and I would highly recommend Mike and AutoNation Honda of Dulles.

Sue

Jul 7, 2013

My husband recently purchased a Ridgeline and I purchased a Pilot from this dealer. Our experience was extremely positive for both purchases -- our sales consultant was very professional, knowledgeable about the vehicles and in no way pushy while we went through the buying process. I felt comfortable during the negotiations and believe our consultant and Honda was very fair, professional and accommodating in all dealings with us. Both of our vehicles were in great condition on the day of pickup and Honda immediately fixed a minor blemish we found on the Pilot after we drove it off the lot -- We have been very impressed with Honda's sales staff, finance department and service department and will continue to work with this team for the life of our cars. I would highly recommend this dealer to others who appreciate a quality product and professional team.

Katie

Jul 2, 2013

I have purchased my second CRV through this dealership. If you're looking for a hassle free, straight forward transaction, this is the place to make your purchase. I highly recommend working with manager, Derik Zeitner and sales rep, Mike Brown. I went back to this dealership on three separate occasions while I did my comparison shopping and test drives of other vehicles, and they were very patient in the process--in the end gave me the best deal. Mike is extremely knowledgeable of the inventory and the latest technology that comes in each vehicle and that provided a wealth of information to help me make an informed decision. After going to numerous dealerships, the customer service at AutoNation Honda Dulles won me over, and I felt they had my best interest in mind. The warm reception doesn't stop at the purchase either. I have my old Honda serviced at this dealershop, and the staff is always exceptional.

BW

Jun 30, 2013

Let me start by saying that I am not a "dealership guy" or someone who has a new car every few years. I usually buy from an individual seller just so I don't get an upsell or overcharged for something I can't trust that I am getting. These guys were not that at all. This dealer provided all of the background information on the vehicle I was interested in, all online: free carfax; price on website; mileage and pictures. I was able to go to the dealer website when I was ready to purchase and chat online with someone at the dealership to express my interest and within an hour I received a phone call on the availability of the vehicle and was able to set-up an appointment. My sales person, Mike, followed up our phone conversation with an email and even called when I was en-route to make sure I wasn't having problems locating the dealership. When I arrived, the car I was interested in seeing was already pulled out for me to see. Mike came right out and provided me a paper copy of the carfax as well as the repair history of the vehicle. After a walk-around the car we took the car out for a test drive and Mike talked to me about the repairs and the cost. My research prior to arrival were exactly what I saw when I arrived and we made the purchase. We filled out the paperwork for my trade-in and the final steps of paying and reviewing the affordable NO-PRESSURE extended warranty options was as simple as buying groceries. All of the staff and management in the dealership were great and I really did like the service and support from them all.

Justin johnson

Jun 30, 2013

Kurt Kessler thanks for getting things straight and making everything right as promised. Service was expedited and job well done. Great shuttle service also.

Justjay215

Jun 30, 2013

Kurt Kessler thanks for getting things straight and making everything right as promised. Service was expedited and job well done. Great shuttle service also. Thanks!

CRS

Jun 29, 2013

My salesman was Gerry, and he was a nice and honest guy from the beginning. I was in contact with many other dealerships in the area, and I chose Autonation because they had the best price, and because Gerry was so easy to deal with and not pushy like all the other dealers. He made the unpleasant chore of buying a car bearable.

dgardiner

Jun 20, 2013

This was one of the best experiences I have ever had buying a car. Normally it is very long and painful, Derek took what I wanted over the phone and emailed me some pricing and then hooked me up with Kevin. I was out of there in two hours!

Justin johnson

Jun 14, 2013

Purchased a 530i BMW May 7 2013 from Albert Moore (salesperson) and Gene (sales manager) with a promise to repair a window crack sent a picture to the window repair guy via text. I received a text back saying it is not repairable. What am I told I won't have my windshield replaced. If you promise to repair something and its unable to be repaired you take the next step in fixing that promised repair even if you have to replace. You don't tell a customer you promised that your not putting anymore money into a car. You don't say oh that window chip is bigger. Yeah that's a good look just throw out any excuse to get the customer to back down from what you promised but they constantly like to remind you that customer satisfaction is what they want and provide. These guys are a joke. Well I'm not legal action will be taken we'lll see who plays who. My whole experience was horrible with this dealership to date. The only process that went fairly smoove was when it was time to sign that check over go figure. I also called to speak to someone and was told he was with a client so I left a message I waited 2 hours for a return call nothing so I called back and then I was told that the person that I was waiting on wasn't even in today wow now your lying to customers anyway after several attempts and messages left I received a call back a couple days later Updated to follow

Ray

Jun 2, 2013

If your in the hunt for a new honda this dealership is the one to make the drive to. I actually live closer to Pohanka of Fredericksburg but after dealing with Ray Obryhim and his incompetent staff I will always use Honda of Dulles. I have owned four hondas now and after being completely lied to and treated absolutely horrible by the the pohanka dealership in Fredricksburg, I thought I would never buy another honda. My experience with Honda of Dulles was fantastic from start to finish. The car, the salesman, the managers and the senior sales manager have been excellent. Thanks and I will be back soon for my next honda.

TonyD12

May 30, 2013

Awesome experience at Dulles Honda! I am so pleased with my new 2013 Civic. I would strongly recommend Mike Brown and the Honda team if you are considering a new or used car. Friendly and attentive staff, fast, and willing to meet your needs. I have bought two cars from this Honda dealership as well as my dad, aunt and friends. Highly recommend!

Amy M.

May 19, 2013

I have never had a worse experience with a business in my life. We chose the dealership because one of our financial institutions uses them as part of their car buying service. Things started out OK.... after the 20+ minute wait to see a sales rep and after numerous people that walked in after us were assisted. We test drove a vehicle. We liked it. We got a print out of the price - not just the price, but the estimated tax, tags, fees, etc. We talked to our sales rep about it. We discussed with him our desired price point. We left without purchasing but feeling OK about the transaction. We went home. We asked for quotes from other dealers for the same make/model. We got them. Entire "out-the-door" breakdowns too - all fees, tax, tags, etc. I don't think Honda Dulles realized that we had this information. We spent the next few days negotiating a price. The sales person we dealt initially with apparently left the dealership mid-week. Multiple people from the dealership then contacted us, and it didn't appear that the left hand knew what the right hand was doing. We became frustrated. I mention this to one of the sales managers that calls us. We held out hope. I e-mailed with said sales manager. I forwarded him the price quote (but not the "out the door" breakdown) from one of the other dealers. I basically said: here is the quote we've received. X was listed as the "Vehicle Selling Price" on the breakdown of purchase that your manager gave us last week. If that can be Y, we're good. The response I got back: we're good. We made an appointment with the sales manager for today. We got to the dealership, and waited again. Another person - who was NONE of the people we had dealt with before - came out to have us fill out our paperwork. He (Wayne) was very nice - probably the best person we dealt with the entire time there. He shows us our breakdown. The vehicle selling price is not Y. We point it out. I forward him the email from the sales manager. He goes and talks to the sales manager. He brings back a new printout. New printout is not only not Y, but it is also $900 more than what was on the first print out. We say "What?!" Wayne goes to get his sales manager. Sales manager comes out. Says: "well this is what you asked me to do. That other quote didn't contain blah, blah, blah [remember, I have the out-the-door breakdown]. I know, I used to work there. Here's where we matched Y price [not the final Vehicle Selling Price, which is what I asked for & what I was told "we're good" on]." We say, you told us you were going to do Y as the final Vehicle Selling Price. Y is our bottom line. If not Y, we're leaving. Sales manager says "I can't touch that." We leave. As we're leaving - some other rep comes up and asks us if we're interested in another model vehicle. Moments later: I receive an e-mail from sales manager. Says "I'm confused.. I did what you asked me to do." Blah blah. I respond: No you didn't... By the way, we noticed you upcharged us $900 while we were sitting there... Worst experience ever... will make sure I share." He then responds AGAIN saying I didn't read through the e-mails correctly and to do so before I say anything negative about the dealership (ironically doesn't address the $900 difference in the two printouts we were presented today). Would never use again, and would NOT recommend. And the nice, up front dealer who is albeit a little further away but gave us the out-the-door breakdown has now gained our business (and we're still getting a better price than Honda of Dulles offered us).

amcmull0121

May 18, 2013

I have never had a worse experience with a business in my life.We chose the dealership because one of our financial institutions uses them as part of their car buying service. Things started out OK.... after the 20+ minute wait to see a sales rep and after numerous people that walked in after us were assisted. We test drove a vehicle. We liked it. We got a print out of the price - not just the price, but the estimated tax, tags, fees, etc. We talked to our sales rep about it. We discussed with him our desired price point. We left without purchasing but feeling OK about the transaction.We went home. We asked for quotes from other dealers for the same make/model. We got them. Entire breakdowns too - all fees, tax, tags, etc. I don't think Honda Dulles realized that we had this information.We spent the next few days negotiating a price. The sales person we dealt with apparently left the dealership mid-week. Multiple people from the dealership then contacted us, and it didn't appear that the left hand knew what the right hand was doing. We became frustrated. I mention this to one of the sales managers that calls us. We held out hope.I e-mailed with said sales manager. I forwarded him the price quote (but not the entire breakdown, which I had) from one of the other dealers. I basically said: here is the quote we've received. X was listed as the "Vehicle Selling Price" on the breakdown of purchase that your manager gave us last week. If that can be Y, we're good. The response I got back: we're good.We made an appointment with the sales manager for today. We got to the dealership, and waited again. Another person - who was NONE of the people we had dealt with before - came out to have us fill out our paperwork. He (Wayne) was very nice - probably the best person we dealt with the entire time there. He shows us our breakdown. The vehicle selling price is not Y. We point it out. I forward him the email from the sales manager. He goes and talks to the sales manager. He brings back a new printout. New printout is not only not Y, but it is also $900 more on the first print out. We say "What?!" Wayne goes to get his sales manager.Sales manager comes out. Says: "well this is what you asked me to do. That other quote (remember, I didn't forward him the breakdown) didn't contain blah, blah, blah. Here's where we matched Y price (which was not where the final Vehicle Selling Price was on the printout)." We say, you told us you were going to do Y. Y is our bottom line. If not Y, we're leaving. Sales manager says "I can't touch that." We leave. Ironically, as we're leaving - some other rep comes up and asks us if we're interested in another model vehicle.Get in my car. Moments later: it's an e-mail from sales manager. Says "I'm confused.. I did what you asked me to do." Blah blah. I respond: No you didn't... By the way, we noticed you upcharged us $900 while we were sitting there... Worst experience ever... will make sure I share." He then responds AGAIN saying I didn't read through the e-mails correctly and to do so before I say anything negative about the dealership (ironically doesn't address the $900 difference in the two printouts we were presented today). Would never use again, and would NOT recommend.

Kevin - Sterling

May 10, 2013

I have had two vehicles serviced at this location on more than one occassion and I recently purchased a 2013 CR-V. All experiences to date have been positive. One complaint I do have with Honda is the cost of their parts. Perhaps not unique to Honda, but original equipment replacement parts seem excessively priced.

Donna D

May 9, 2013

My experience was excellent. My salesman, Dexter Malloy was wonderful. I will be a return customer. The entire staff to include the sales manager and the service manager has been very professional and considerate. I am recommending Honda of Dulles to all of my friends and clients.

kolguy

May 6, 2013

WENT TO HONDA OF DULLES LOOKING FOR BUYING A HONDA PILOT THE SALESMAN SHOWED US 2 CARS AND THEN HE WANTED US TO MAKE A DECISION ON THE SPOT AND BUY ONE OF THE CARS HE SHOWED . I TOLD ME IT'S OUT OF OUR BUDGET SO ME AND MY WIFE NEED TO THINK ABOUT IT AND TRY TO COME WITH SOME MORE CASH SINCE WE REALLY LIKED THE CAR BUT THE SALESMAN GOT MAD AND SAID THEN WHY WE MADE HIM SHOW US THE SECOND CAR ABSOLUTELY WORST CUSTOMER SERVICE I STRONGLY RECOMMEND THAT NO ONE WITH RIGHT MIND WANT TO SPEND THEIR $$$ AND GET A FISH MARKET CUSTOMER SERVICE FROM HONDA OF DULLES . I THINK THE MANAGERS CAN DO A BETTER JOB OF SCREENING THEIR EMPLOYEES. DULLES OF HONDA REALLY SUCKS.PLEASE DON'T WASTE YOUR TIME IN THIS DEALER .

Brownfam

Apr 25, 2013

I enjoyed my experience here at Honda-Dulles. I worked with Kerry Hoyte. He was very informative, patient and I honestly felt like he listened and had my best interest at heart. I would highly recommend this car dealership and don't forget to ask for "Karibbean Kerry" The sales managers and other staff were also a pleasure to do business with.

David & Lilly Edens

Apr 24, 2013

We are repeat customers with regard to Dulles Honda in Northern Virginia. In 2008 we purchased a new Honda Odyssey in their original Leesburg location, and we came back to them at their new location in Dulles in 2013 to purchase the CR-V. Dulles Honda is a very well designed open facility and the staff is very helpful and friendly. Our sales representative, Chris Lee, was very helpful listening to our questions and providing us with information about the selection of vehicles at their location. Chris took the time to explain the various options, features and warranties available either through Honda America or provided at the dealership. Over all, a very good experience. Service at Dulles Honda has been excellent for our 2008 Odyssey, and we expect the same with the addition of our 2013 CR-V. I highly recommend Dulles Honda to anyone looking for a new vehicle.

davidedens98

Apr 24, 2013

We are repeat customers with regard to Dulles Honda in Northern Virginia. In 2008 we purchased a new Honda Odyssey in their original Leesburg location, and we came back to them at their new location in Dulles in 2013 to purchase the CR-V. Dulles Honda is a very well designed open facility and the staff is very helpful and friendly. Our sales representative, Chris Lee, was very helpful listening to our questions and providing us with information about the selection of vehicles at their location. Chris took the time to explain the various options, features and warranties available either through Honda America or provided at the dealership. Over all, a very good experience.Service at Dulles Honda has been excellent for our 2008 Odyssey, and we expect the same with the addition of our 2013 CR-V. I highly recommend Dulles Honda to anyone looking for a new vehicle.

flyslow

Apr 24, 2013

I want to thank Honda of Dulles for the outstanding job they have done in helping me decide on a new vehicle. I was down to two or three vehicles and deciding on what I preferred for ride and accessories etc and the sales staff here went out of their way to help me with my decision.I am a long time Honda Accord Owner having driven over 350,000 miles since 1988 in multiple cars. I must have looked at not less than 10 different Accords in various trim and colors. Never once did I feel pressured by the sales staff to buy a car immediately. As a matter of fact, I NEVER WAS APPROACHED A SINGLE TIME BY A SALES REPRESENTATIVE! And I did give this dealership several opportunities to speak with me as I have been back there at least three times to do a test drive. Weekends, evenings, mid week, I tried to find a time when the sales staff wasn't just sitting around waiting for someone to come beg them to speak. I really wanted to drive a new Accord to see how they have improved since my last purchase in 2000 and couldn't even get anyone to answer a question or go on a test drive.In all honesty, I would have expected nothing less from this dealership as they wouldn't fix my current Accord and let it self destruct by refusing to do some transmission work under recall/warranty due to manufacturing issues. I had to take the car to another dealership to get the problem resolved. I STILL want to do a test drive of an Accord and will have to drive further now to another dealership to do that. I am about 99% decided now on my new car and I can safely say that the sales staff at Honda of Dulles have helped me come to this decision. I guess I will go to the dealership that fixed the car so many years ago when this one failed to do so. I am glad they have a new facility and the same bad attitude towards customer service. Thank you very much!

Megan

Apr 10, 2013

The team at Dulles Honda was fantastic! Mike Matsos was great at helping me navigate the new car buying experience. Mr Baker was able to work within my budget and offer me great financing! They even gave me top dollar for my trade-in- 2002 Honda odyssey. Seeing what they were willing to give me for my old honda really closed the deal on the new van. The fact that they gave me such a great price on my2002 showed they really stand behind Honda name and that the car really does hold its value! Post purchase i discovered that friends of mine purchased a honda pilot from Mike the following weekend and they had the same great experience! I would highly recommend this dealership to anyone looking for a dependable car with a sales and finance team who put the customer first!

Replacing my Suburban

Apr 8, 2013

Sales process very good. Had to return to pick up 2 ond key for 2011 Pilot - could have made when vehicle was being certified and saved me a ~ 50 mile round trip. Ask service to replace bulb in map light due to intermittent failure to light - - - came back with " no problem found ". In dealer parking lot while leaving, map lamp failed to light - - "problem found". Then they replaced bulb no more problem. All in all no big deal, however willing to inconvenience a customer (a return trip) for the price of a small bulb.

wormyith

Apr 6, 2013

I have been using this dealership for maintenace for several years now and have had nothing but stellar service. I have found the late hours particularly accomodating to my tight schedule unlike other dealers who only have "normal" business hours - ie when I need to be at work. But,of particular note, the tag-team efforts of the ever so pleasant service advisor, M.J. Lawson, and mechanical genius in the back, Greg Sutherland, have always left me reasured that my car is well maintained and in top shape. Always pleasant, and always willing to give me time to explain what the problem is, or what they are recommending to prevent a problem. I NEVER feel like I am being talked into anything that the car actually does not need, and have on multiple occaisions been told by both individuals when I raised various particular concerns, that although a valid concern, not something that need to be addressed at that time - how often will other outside mechanics simply agree and urge you to preform the work you are inquiring about, simply so they get the work ? Not here. That leaves a very calming feeling with me that I am being taken care of, but not being taken for a ride, but also, that much more attentive when they actually do recommend something to be done - it's nice when you have the feeling that someone is actually on your side.Thanks guys. Keep up the great work and outstanding service.Neil S.

Marie

Apr 2, 2013

Our salesman, Paul was excellent and provided all the necessary information that I needed in order to make a good decision. Overall we were very happy with our experience!

Tiffany"Virginia Beach"

Mar 31, 2013

My overall experience with Honda of Dulles dealership has not been a good one. I purchased a used vehicle on false pretenses. The website and the salesman led me to believe that the vehicle was equipped with many accessories that in all actuality it did not have (I.e. Bluetooth audio, navigation, park assist) just to name a few. When I contacted the salesman after discovering that the accessories I wanted were not in the vehicle all he could do was "apologize"? Because of being misled in reference to the accessories of the vehicle it made me question the "quality" of the actual vehicle that I purchased. So I took the vehicle to the dealership, and to my surprise there are thousands of dollars in work that needs to be performed on this vehicle. Again, when I reached out to the salesman I was advised " oh no don't listen to the dealership, they just want money"? As of today, with all my concerns and emails no one from Management has contacted me in order to reconcile any of these issues. Overall, I feel like I have been misled and taken advantage of. This is far most the worst car buying experience that I have ever had and I am thinking of involving my Attorney. I wouldn't recommend this place to my worst enemy.

Bluebird6871

Mar 27, 2013

It was a fast and easy buying experience. We knew what we wanted and the dealership worked with us to get the vehicle at a price we were comfortable with. We are extremely happy with the car and look forward to doing business again in the future.

dblarrick

Mar 14, 2013

Last Sunday, I turned in a lease a few months early and leased a new Accord. The process was very smooth. The salesman, Dexter Malloy is everything you want in a car salesman: friendly, knowledgeable, and low pressure. While I was there a long time, he made my stay enjoyable. I don't remember the name of the sales manger, but he was also friendly, straightforward and honest. They assessed the value of my trade in higher than KBB. Other dealerships often use the manager to bring high pressure at the end, but that's not the case here. Also loved Earrett, the finance manager. I highly recommend Honda of Dulles. Make sure you ask for Dexter!

Holly - Soccer Momma

Mar 6, 2013

My husband I went to several dealerships all over Loudoun County and spoke to several others in the DC area by phone. Honda of Dulles was by far the most customer focussed of them all. Dexter, whom we ultimately bought our car from, was very informative and he made the whole process fun. I highly recommend Dulles of Honda and Dexter Malloy.

Jennifer

Feb 27, 2013

We leased a new Honda CRV from Honda of Dulles last week. We had a wonderful experience with our salesperson - Joe Romeo. He took me around to look at all the vehicles on the lot so I could get just the right one and made it very easy. We had an appointment that we had to get to so instead of making us wait for the finance dept, Joe put a dealer tag on the car for me and let me head out. They came to our office the next day to finish up the paperwork and pick up the dealer tags. The price was just what they quoted us, no extra fees added at the last minute. The total experience was great and I would recommend them to anyone looking for a new car! Thanks Joe & team. -Jennifer

Joseph C

Feb 26, 2013

I had been researching a new car purchase for months and it seemed that the Honda Accord EX-L would best fit my needs. I worked with Dexter Malloy and was completely satisfied with his help in showing me the various options and colors available. He spent a lot time with me and helped me get a great deal. I could not ask for more. A+ thanks.

Michael A Marrotte

Feb 26, 2013

My wife and I went car shopping to replace one of our vehicles. Honda of Dulles was our second stop of the morning and we thought we were in for a long day of looking at many dealerships for a used car but in reality, Honda of Dulles ended up being our last stop. We were greeted by a very friendly receptionist who introduced us to one of their salesman Ron Deberry. Ron quickly let us know it was his first day on the job at this dealership but that he would do whatever he could to make sure we had a great experience. Long story short, we found a vehicle that met our needs, Ron worked closely with the Sales Manager and Jereniah in finance and we were able to put together a deal that worked for both of us. For a new guy on the job, Ron was GREAT to work with. His follow up since buying the car has been outstanding and he exceeded our expectations. We would definitely recommend that you check out this dealserships for both new and used car needs and remember to ask for Ron Deberry.

Vick314

Feb 26, 2013

Got a Great deal on myh 2012 CRZ. Charles Thomas was easy to deal with.

brett7

Feb 21, 2013

Wanted to give them my business since it was closer to my house but they could not match an offer from a dealer down the road...$2000 difference. They were also trying to presure you with the apperance package and paint protecton junk. They also low balled me on my trade in...took in next store to carmax and they offered me $1000 more. Manager was rude...very cocky. Said you need to experience other places...well I did...and I am not comming back...you lose.

woodmancy13

Feb 19, 2013

I went there because my car was acting up and the check engine light was on, but they said nothing was wrong. Then, a week after that my transmission broke. This was only the first problem with them though. Two years ago I received a coupon for new spark plugs in my car as part of a lawsuit, and when I tried to use this they said they could not accept it because they claimed two years was too great a time to wait, when the sheet I got said it was good for 15 years.

perezsally

Dec 17, 2012

Dexter was very friendly, knowledgeable, and seemed genuine in trying to help us. He seemed to go out of his way to make us fee comfortable, to answer our questions, and to get us the deal we were satisfied with.

tannodonnell

Dec 11, 2012

I had an excellent experience purchasing a new Honda Crosstour at the new Sterling VA Honda Dealership. My sales associate, Dustin Rossell, was very knowledgeable on the features of the vehicle and was a kind and friendly young man. I look forward to my working with the Sterling Dealership on the future maintenance of my new Honda!

walbrightjr

Dec 8, 2012

Excellent knowleadgeability, responsiveness, and customer concern on the part of all employees with whom we interacted made this a pleasant buying experience. I was thoroughly impressed with this dealership.

mhagz99

Dec 5, 2012

I would not have purchased my Mazda3 if it were not for Arnold Fraser. He was very professional and made the experience so easy! Thank you Arnold, you are great at what you do.

robert.b.7

Nov 25, 2012

This was a very disappointing experience for us. We had seen a pre-owned car online that we liked and went to the dealership on Wednesday. Good experience there as they were very friendly and did put the hard sell on there. After leaving on Wednesday we started some negotiations via email for the car we had looked at. The original starting price was about $26,100 and by Saturday morning we had negotiated to $25,200 plus their $449 processing fee. When we went in they pulled the old bait and switch on us. After sitting there for about 45 minutes we were told that the price they had given us was on a different car than the one we had seen on Wednesday and did not have the DVD player. Unbelievable since every email going to them mentioned it was the car with the DVD and we had not looked at any other blue Odyssey's on our first visit. Of course when we asked if they would honor the price they said they couldn't because it was $1,000 difference. That excuse makes no sense because if it was a $1000 difference then the price of that car would have been about $25,100 to start and there would have been no need to negotiate! Definitely did not deal with us in an honest fashion so buyer beware!

jlh1951

Oct 29, 2012

I owned a Honda CRV 2007 and wanted to upgrade to a 2013. I was treated very well. No pressure and received exactly what I wanted. I am very happy with the service and my new car. Thanks guys

LARRYS70

Oct 11, 2012

THIS WAS BY FAR THE EASIEST CAR PURCHASE I'VE EVER MADE. WAYNE CONTACTED ME AFTER I REQUESTED A QUOTE THRU AMEX. I WAS IN THE CAR THE NEXT DAY.

atharp3769

Sep 21, 2012

Don't trust this dealership! On a Thursday I negotiated and agreed to a purchase of a used car. I live at 50 miles away. An appointment was set for Saturday at 11AM to make sure the car was as advertised and to finalize the purchase. Everything was set. On Friday afternoon I receive a call saying they sold the car. Seems to me that when you agree to a price and you set a time for pickup they could have held the car as stated for 48 hours. DON'T TRUST THEM- They don't honor their word. Hamid was the Sales Assoc.

RJ DC sports fan go Redskins

Sep 20, 2012

We purchase our first Honda Insight from Dulles HONDA when they where a hole in the wall store in leesburg VA. They were great then and even better in their brand new store atDulles in Sterling VA. They were great and you could see they really wanted to help us buy our new CR-Z.

Ed1964

Sep 14, 2012

I purchased a used car from this dealership in late 2011 and was very happy with the transaction. The car was very clean and delivered as I expected. They were able to beat the interest rate on my pre-approval with my bank and offered a rate 30 basis points cheaper.

jbloxom

Aug 18, 2012

I am a 19 year old young mother, who works full time as well as college full time. I have such new credit, that it didn't help me at all. I had my mother cosign with me and in doing so was able to lease a brand new 2012 Honda Civic. They dropped the price for me, they worked me into the payments I could afford, and they did it with no money down!! They also threw in a package where I could go to any Honda and get my oil changes and other services taken care of because I live an hour away. They made me feel very comfortable, like they truly cared about me. Arnold called himself the "miracle worker" and they truly did work miracles for me. I will DEFINITELY be recommending all my friends to Honda of Dulles!

dakillertkd

Jul 24, 2012

Ledys was very kind and understanding about my needs and what I was looking for. She didn't lay on the sugar or over exaggerate any part of the car or the price. (I researched b4 going to the dealer). She was attentive and genuinely concern about my happiness and experience. I didn't feel sharked by anyone there since I was a female in a dealer. They all were really knowledgeable and comfortable to deal with. Thank u for a great experience!

williams123456

Jun 23, 2012

Extremely unprofessional and uncaring when looking for emergency assistance with repairs. They had NO problem selling me thousands of dollars of extra protection, etc. But don't you dare try to USE any of it. No clear instructions on how to use anything and PLENTY of restrictions should you figure out how to use it. Sure you can have a rental car. Pay for it and THEN be reimbursed. What a joke. Never again Honda of Dulles. Never again. I promise.

mktroncoso

Jun 11, 2012

I had been searching for months and months for a new car lease, but was left feeling bitter, dizzy and frazzled after going to so many dealers that would give me the runaround and try to screw with me. I was so sickened by the way I was treated and all the stigmas about the car buying process proving true, I thought I would never see the light at the end of the tunnel. Then came, Honda Dulles... I was immediately greeted at the front desk and was asked to wait, but was then immediately greeted by Brandon. He sat us down briefly, asked what our needs were and then encouraged a test drive. Although it was 95 degrees outside, he had no problem at all pulling the car from the back corner of the lot and bringing it around to the front so we could wait inside with the A/C. I am a bit particular and he ended up getting 3 different cars for me, ensuring it was no trouble at all to do so. His "I'm on your side" low pressure sales approach was refreshing, to say the least. He was fair, to the point, didn't use the "waste my time and get me to waste a whole day in there" approach and had no problem at all going to his manager with my offers. He made me feel like he was on my side... Not long after we started negotiating, getting straight to the point, Brandon brought his manager over, Russell, who was very nice, professional and to the point as well. Low pressure, easy going and approachable. I told him my terms, he told me what he could do and fair enough, we shook on it. Done deal... easy, peasy. We had a little hiccup with the credit, but Russell personally offered to look into it further with HQ to see if they could still meet our terms. He offered to let us take the car home and said that he would let us know next day what the outcome was. We opted to not take the car because if we had to bring it back, it would have been a pain since we live 30 miles away and DC traffic is a pain. We were prepared to drive back up the next day after receiving the wonderful news (first thing in the morning, btw) that we were approved and were getting what we wanted, OUR terms. However, Russell took it a step further and offered to deliver the car to my place of work. How convenient?! Another 95+ degree heat day and here comes Brandon with my car, all the way from Dulles to Pentagon City, detailed and already with PERMANENT tags, taking the inconvenience of having to go to the DMV out of my hands. Wow, how much better could this get?! Needless to say, I couldn't have been happier with my purchase and my experience. Maybe this could be a lesson to other dealers out there... a "snake-like" approach, the wheeling and dealing, making a customer feel pressure and/or taken advantage of them, waiting for them to get to their car having left the building and only then willing to negotiate simply doesn't work. There were plenty of cars that I had seen and was happy with prior to my visit to Honda Dulles; a few of which I much preferred and would have bought if it weren't for the daunting, dreadful high pressure sales I had incurred while trying to do so. The laid back approach, the "I'm on your side" feeling each (and every) employee gave, the fact that they seemed to "care" and actually worked with integrity to earn my business, this was priceless to me. I got the car I wanted, the terms I wanted and service unsurpassed by any others I have come across to date. My expectations were not met; they were exceeded. Thanks Brandon and Russell for everything. I couldn't be happier with my "burgundy n gold"... I love my car and couldn't be happier with the outcome.

rfrieden

Jun 2, 2012

Total experience at this dealership was extrememly pleasant. Ledys answered all my questions, was extrememly personable and easy to work with. Upon arrival she had options for me and was very efficient. They were willing to work with me and my budget and did what they could to get me a payment I was comfortable with. Would definitely buy another car from them.

ashburnbuyer

May 30, 2012

Friendly salesperson, always trying hard to meet the requirement I put forward, working actively with the managers to get the deals move on. Brandon is a guy I feel good to work with. Even though the final price I got is still a bit higher than I was quoted from other dealership, I decided to buy the car from him.

Kenzepp

May 28, 2012

The dealership was willing to go the extra mile to make a deal that I was very comfortable with. They let me drive the vehicle and then just walk out the door where I could do additional research without a hassle. The next day I called to negotiate a price and they were willing to do it over the phone so I didn't have to make the hour and half drive to the dealership for nothing should we not be able to reach a deal. The salesman was extremely courteous and did all the leg work necessary to make this a pleasant experience. I met with the sales manager after making the deal and told him that this was the most pleasant car buying experience I ever had...go Honda of Dulles.........Ken

1996accord

May 23, 2012

My wife and I have purchased two vehicles from Leesburg Honda/Dulles Honda and have all three of our Honda's serviced by them. They are always friendly and ready to assist. I live in the Ashburn area and find their new location and larger shop a joy to visit. Have all of my experiences with my service been perfect, no. However, the team at Dulles Honda has been very easy to deal with and always made me whole when I have questions and or concerns about my experience. Would I recommend them to a friend or family member, yes.

Emhughes

May 14, 2012

It was the best experience we've ever had buying a car. Everyone was so professional & caring to make us happy. Got a great deal & EJ went out of his way to do everything for us. Highly recommend him & the dealership.

ssl

May 12, 2012

Took minivan in to fix power doors and to have state inspection. Called back to tell me that the engine mounts were broken and needed to be replaced ($800) and the car will not pass state inspection. Checked the state DMV website to find that the engine mounts are not part of the state inspection protocol. Picked up the car immediately (without calling first). Took it to Goodyear in Ashburn and my minivan passed state inspection without any problem. These guys are CROOKS...RUN AWAY.

mira74bela

May 8, 2012

We bought a loaded Honda Odyssey and they were very competitive with the pricing and also included the 3-year maintenance with the car. After we brought the car home we still needed the roof rack installed. The dealer went the extra mile and picked up and dropped off the car at my house as I have a new enfant at home. They were very fast, efficient and didn't try to sell too many "extras".

ERSPEC

Apr 26, 2012

I have bought four Honda vehicles from this dealership since 2004. My experiences in the past have been good as far as fair pricing, good periodic servicing, and convenience of dealership hours. My last experience was below par. This was not the fault of James, the sales representative but the fault of the sales manager. John was his first name but I don't recall the last name. He was rather rigid on price negotiations which may be expected but as a recurring customer, uncalled for, and as it turned out the vehicle has a slight scratch on it and they told me to bring it back to be painted. I was told I would be given a pre-owned car as a loaner while the painting was done. When I got there I was told Enterprise Car Rental would pick me up and provide a car at Honda's cost. What they don't cover is the gas you use on the rental as well as insurance you pay to cover any damages. So, instead of just having me keep my trade-in until the painting was done, they caused me out-of-pocket expenses that should have been unnecessary. I was not thrilled over the experience as well as not thrilled that they put an additional 40 miles on my vehicle driving it to the paint contractor. They also didn't see a need to replace the gas they burned up but didn't see a problem that would have to pay for gas used on the rental. On a side note, ever wonder why they have sales representatives when all they end up doing is going to the sales manager who then comes back to you and tells you what he can't do?

kpalensky602

Apr 3, 2012

I bought my car February 4th and it's been in for service 4 times since. It's a 2008 CPO civic w/ 32k miles. It had a large gash in one of the front tires when I bought it and instead of buying two new tires, they swapped the front two off a 2011 that had 11k miles. They did this on the 6th of February and re-aligned the car. It pulled VERY hard right and I immediately called to let them know I'd be back to have it re-done. I recently moved over an hour away from Dulles Honda so it's difficult for me to drive there during the week now, but I've had to bring it in 4 times for the same problem-- they keep giving me the car back after an "alignment" and the car continues to pull hard right. Keilan Palacios is the most disrespectful person I've ever had to deal with. I bought a $20k vehicle and gave him a large downpayment and he had the audacity to call me a "Kid." I had two witnesses with me that heard him say it. He and his management staff should be embarrassed of their actions and the way they've handled this situation. The general manager was stomping around like a madman and wouldn't even speak to me. It's completely unacceptable that I have to keep going back to have my car aligned and they can't make it work properly. I believe they owe me a new set of tires for the vehicle because the issue was there before I bought the car and was brought to their attention before I signed for it. This is the worst customer service I have ever seen and I will not stop until this issue is resolved and I receive a formal apology from Keilan Palacios and the entire management staff of Honda of Dulles.

James Robinsons

Mar 17, 2012

Jaylin was VERY rude! I was told that his time was being wasted because I was undecided. I will never take them my business if Iwas paid to do so!!

Billing

Feb 6, 2012

This morning they recommended brake service and said we could drive it to work and come back at night to get it done. Tonight they said both rotors needed replacement and it would be $100 more than estimated earlier. They were either incompitant in the morning or illegitimate at night. No matter what it is unlikely we will buy (something we planned in the next 60 days) or service with them again. We will even consider other brands more seriously.

Webbuzzard

Feb 1, 2012

No hassles. Price quoted was what I was charged. Huge contrast to the other major nova honda dealer. Every time I took it there, I was always surprised with unexpected charges and received a lot of pressure to buy additional "recommended" services. Thank you Honda of Dulles for providing excellent and reputable service. When are you opening an Acura dealership?

bryanuychiat

Jan 24, 2012

I bought a new 2012 Honda Civic from Honda of Dulles January 21,2012. The salesman, Jason Donahue, spent hours with me making sure I understood exactly how to use my car before I finally drive my new car. I'm very pleased that they worked beyond the nature of their service like asking we if how am I feeling since I just had an accident a week ago. They were very accommodating like asking me and my friends if we wanted anything to drink. Even after I bought my car, Jason called me just to ask if everything was fine or if I have any problem, I'll just give him a call or drop by coz he'll answer them as soon as he can. Job well done guys! I'm so satisfied and I know I got my car from the right place.

chhdeh

Jan 14, 2012

My experience in purchasing my 7th New Honda. The reason I searched for Wayne Brent at Honda of Dulles in January of 2012 is because of my brief experience with him at Leesburg Honda in 2010.Wayne Brent did not sell me my 2010 Honda Insight; but what impressed me about him was he left his desk to assist the salesperson that sold me the Insight in explaining and helping to connect my IPhone to the car. Mr. Wayne Brent was the epitome of team work in ensuring that the customer was satisfied.This time around the 2012 V6 Accord we wanted was not available at Dulles; but I had the utmost confidence that Wayne would find it. And in a short period of time, he did. It was indeed my pleasure to do business with the staff at Honda of Dulles. I felt at home in the consistently warm and friendly atmosphere of "can I help you." Of course, Mr. Wayne Brent, Senior Sales Associate took my wife and I through every detail of how to operate our 2012 Honda. He truly exemplifies professionalism in the conduct of business.Sincerely,Bishop Charles Harris, Senior PastorMorning Star Full Gospel AssemblyBronx, New YorkRetired United States Air Force

ishaqm

Jan 13, 2012

I hated their Car repair service. I live in Ashburn and I have Honda civic 1998 one owner car, 100K miles. My check engine light got on and I took it to them. Intially after diagnosis they told me its gonna cast $325. I agreed. After few hours they called me after chaging parts that it needs more repair and gave me estimation of $700. Well I agreed. Then they told me it needs a fuse and that will be available tomorrow. Now I was stuck because they already changed few parts. So the final bill was $1167. I paid that money and after 1 day my car stopped at the middle of waxpool road. I almost got killed because they cars come at very high speed. I took my car back to them 3 times and after a day it stops. Now they told me that the have a mechanic who has 32 years experience with Honda and he thinks that some wiring needs to be replaced which connects the car computer. since car engine light just turned on and now it is not even moving I agreed for more repairs. They charged me $138 more. All it means that my car didnt need any alternator to be changed, battery or any other parts. Thats how their diagnostics process works. The even dont know what needs to be changed in the car. So today 1/13/2012 my cars engine light came back and when I took my car again, they are telling me that it needs a new computer which is $1000. What the hell .If you guys knew that my car needs a new computer why u keep on changing parts and charging me for nothing. my car is still at the shop. I am frustrated and dont know what to do.ishaq_khan35athotmail.com507-351-3646

amalkamel

Nov 8, 2011

I received an excellent customer service when i went to purchase my Honda CRV. Singh was very friendly in giving me all the information on the car and going through its manual. If it weren't for his way of handling the sale of the car, I wouldn't have purchased from the Dulles dealer and might have looked futher. Not only that but when the car tire was cut, he helped me find my way at the dealer that day and get it done right away, saving me time and effort as this happened on a saturday. I would recommend him to anyone I know who would want to buy a Honda. i still contact Singh should I need to ask anything regarding my car.

meagak1985

Nov 1, 2011

I bought a new 2012 Honda Civic from Honda of Dulles a little over 6 months ago. The salesman, Mike Brown, spent hours with me making sure I understood exactly how to use my car before I drove off the lot. I traded in my Honda CRV the same day. The process was quick, easy, the staff personable, helpful, kind, understanding (towards a first time buyer) and knowledgeable. I had a wonderful experience and would recommend this dealership to anyone looking to buy or trade a vehicle.

GreyH

Oct 31, 2011

They'll screw you with a smile. For a Door Lock Actuator they tried to charge me $294.75 quoting $85 for the part. Actual cost for the part is $37 and 1 hour labor. They also wanted $100 to diagnose the problem. That charge disappeared fortunately. Front Brake Pads and resurface / turn Rotors they tried to charge me $395.00 quoting $99 for parts. Actual cost for parts is $55 or so shipped, OEM. With labor cost averages $100 - $250 for the front. They wanted $800 to get both sides done. Along with those they wanted to change my power steering fluid, transmission fluid and pollen? filter for $105-$110 a piece. No thanks. 2007 Honda Civic 65k miles. Shop around, get a second opinion. Don't agree to anything up front. Check how much the stuff should cost first.

jpinner318

Oct 29, 2011

Honda of Dulles gave me a great deal on my new car. I was very happy with the service and the attention I received at Honda of Dulles. The amount of concern I was giving and the sincerity they gave in return really showed there true colors. Hands down the best dealership I have ever encountered.

piloty

Aug 31, 2011

Last year I purchased a CPO Honda Pilot. I took my car to Carmax to have it appraised and was informed that the entire passenger side of the SUV was had been repainted thus they gave me a greatly reduced quote. I sent numerous emails and left a phone message to Keilan wishing to discuss this as he's the used Manager. I finally stopped by as he would not return either email or phone messages. Customer service implies just that, serving the customer. When you don't respond you aren't.I stopped by this evening and expressed my concerns that I had been sold a CPO car that had been repainted which devalues the car. He accused me of slander, libel, and extortion. Yes I feel that having paid CPO prices for a car that had been repainted which would surely devalue the car was extortion. If Carmax was able to determine the car had been repainted, then Dulles Honda should have been able to determine that. I know the car has not been repainted in the year I have owned it. So that leaves two other possibilities: one the 150 point inspection done at Honda of Dulles is less thorough than Carmax's once over or they didn't disclose the car had been repainted. So this is not libel as libel is based upon lies. The discussion I had there was not slander either as that would also be based upon lies. Not that it appears Keilan know the definition of either. I suppose Carmax could have lied about the car being repainted but that seems a bit unlikely. Did Keilan acknowledge that they have no duty to disclose a car being repainted, you bet. Did he insinuate that I could have painted the car and then tried to extort money from them and setting a precedent for them being open to a future slew of claims, you bet. Don't think buying CPO means you shouldn't worry... heck maybe you should have the car looked at my Carmax instead and find out for yourself if it's the real deal.Do I think a manager should accuse a customer of slander, libel, and extortion, well maybe it's more what do you think. Would you choose to go a place like that? To each his own. If anything, Keilan would be guilty of slander per se for accusing me of trying to commit a crime, extortion. Disclaimer for the record: this is absolutely the opposite of "reckless disregard for the truth", it is based up on my opinion, and these statements were made in a good faith and reasonable belief that they were true.

Rozom

Aug 30, 2011

My wife brought our car in for a state inspection. They told my wife that the brakes barely passed and would need replacing before leaving the dealership otherwise it would be to unsafe to be on the road. Wait a minute, if they passed inspection then how is it they are an accident waiting to happen? When I called the story was very much different. Suddenly they brakes had two months of life left, but the brake shoes and the drums would need replacing because there was too much rust, and would cost me nearly $700. I paid for my state inspection, and left, driving the next morning over to Midas to get a second opinion. They did acknowledge the brakes were low but said my drums were in average condition, nowhere needing replacing. I got my brakes done for less than $250, a fraction of what the dealership wanted to charge me. So in short I've learned: *They give a different story to someone who they thought they could take advantage of*They lied about the severity (how could the be deadly brakes if they pass a state inspection)*They over inflated thier prices or try to make you spend more for service not required.I miss Leesburg Honda, they actually had a good service department, these guys are all new and obviously have a different agenda than honest service.

kishoreghattu

Aug 22, 2011

The sales person was very knowledgeable and understood my requirements right from the phone call. The price was very competitive and i did my research on internet before i went there. Glad that i went through this dealer since the price offerings of other dealers even though competitive were no way comparable.

Leesburg_GUY

Jul 28, 2011

After their move from Leesburg the experience at the service department is just terrible. This used to be such a pleasant experience. Now I feel lucky if Service answers their phone!

jimcaparo

Jul 22, 2011

I went to one of these auto shops trying to fix a problem with my accord. They told me it would cost me almost $500 because I have a broken something or another. I went for a second opinion and Im so glad I found Honda of Dulles. It was a fifty dollar part and they charged me a hour to install it. For less money and better quality I got all my problems solved. Thank you Honda of Dulles.

johnjwarreniv

Jul 22, 2011

The dealer came through for me on my trade in and got me a great price on my vehicle.Extremely professional group from sales person, to manager to finance person.I have dealt with numerous local honda dealers, by far best experience. Strongly recommend.

Amforte

Jul 19, 2011

I would definitely use this dealership again. All staff were courteous, knowledgeable, and friendly. We did not feel rushed and walked away with a great deal...and a great car. When I mentioned feeling hungry, my salesman brought us some nice hot pizza!! The general manager rushed my registration through so I could apply for personalized plates and the sales manager personally worked with us on pricing. Many times after buying a car I feel that I have been bamboozled, but not this time. I felt all employees we dealt with were very up front and honest. Go buy a car from Waly....he rocks!!

dan.meier

Jul 18, 2011

The folks at Honda of Dulles were great. We needed a vehicle and financing quickly because of an accident. They couldn't have been more accommodating. We were in an out with a great deal and excellent financing experditiously. I would recommend them highly and plan to do business with them again.

baurban

Jul 13, 2011

Great new facility, very knowledgable and helpful staff. Because of wome unusual circumstances needed a car in a day, the whole staff (sales, financing, prep) worked very hard to make that happen. Second car we have bought from this dealership. Both experiences were very positive.

jmedve13

Jun 15, 2011

I came to Honda needing an oil change. The last place I went to messed up my drain plug and I had to replace it and I wasnt too happy with that. I wasnt too sure about the price different but I wanted to be assured that it would get done correct. To my surprise the price wasnt too much more and I know it got done correct, and in a timely manner. I will be back for all my service needs from now on.

mossoffa

Jun 13, 2011

Over the phone, Honda of Dulles gave us the best price in the area, confirmed that the vehicle we wanted was in stock, and told us the current interest rate through Honda financing. We walked in the door and there were no surprises and we got the deal we expected. They did not play any games with us. The whole purchase process took longer than we expected, and they could have managed our expectations better in that regard, but I don't see that they were any different than any other dealership in that way. When we called with follow-up questions, the sales team remembered who we were, returned our calls promptly, and addressed our concerns to our satisfaction. We would buy from Honda of Dulles again.

jcmyers

Jun 10, 2011

This past Tuesday morning I went to Honda Dulles. I had been looking at selling my 2007 V6 with high miles and getting a used, newer-model 4 cyl. with less miles and had just the day before been looking at Honda's and Camry's. I've owned two previous Accord sedans and was entertaining the idea of getting a Toyota. When I arrived I was introduced to Anoop (or Al as most there call him) and was VERY impressed with his friendliness and willingness to really listen to what I wanted. I've dealt with many automobile sales associates in the past and by and large Al was the best of them all.After narrowing down my choices based on price, mileage, and style I test drove a couple of vehicles that were in the running. They both went well and we returned to the dealership. I then asked what they'd price my car at if I were to sell/trade it in to them (no liens and paid in full). They manager took it out and after a while came back and Al brought the offer in writing. It was much better than Carmax or the Toyota dealership I'd been dealing with and was closer to what the various used car pricing guides were. After this I had more faith in the dealership. If they were actually not trying to undercut the value of my car then that was a good sign.After a few more hours and meeting with the Finance rep. who got me a great rate (as good as I could have gotten on my own with my bank) I completed the purchase of the car. By that time Al had already transferred my plates as well as retrieved my county sticker from the window. They had detailed the car and it was sitting outside waiting.I cannot credit Al and all I worked with enough. I'm impressed enough that this will be the first dealer I go to when we purchase another car later this summer for my wife.

bannon

Jun 6, 2011

Very professional; follow-up was great; very positive experience in buying my new Honda. I emailed for pricing information, and received a quick response; all my questions were answered; I felt that they reallly wanted my business.

tbrad1910

May 31, 2011

We had a great experience. We specifically wanted a black Pilot which they did not have in stock and they received one from another dealership so that we could be happy. Also, we were originally looking to buy a Pilot from a dealership in Woodbridge as they offered a low USAA price. This dealership was willing to negotiate with us and give us a low price pretty similar to the USAA price at the Woodbridge dealership.During the process of buying the car which was late on a Wednesday night, my husband had to go home because our sitter had to leave and I was left to finish the paperwork as I was the signer on the loan. They arranged for me to get a ride home without us even asking for that. The sales/general manager did this for us and it was extremely helpful. We are thrilled with the service we received and would come here again. Mike was a helpful and reliable salesperson, and he's very sweet.Thanks for everything! We have been sporting the Pilot and all of our friends want one. We will send them your way.Best,Matt and Anne Bradley

RSchoen102

May 23, 2011

The dealership staff were friendly, knowledgable, professional, and patient.Convenient location and nice facility. Location was convenient for test driving and the facility was modern and comfortable for the long process of shopping, comparing, and purchasing the vehicle.

ryanstout15

May 13, 2011

It was time for an upgrade on my Accord and I wasnt sure if mine was worth anything. I went to one dealer (not to be mentioned) and I felt so pressured and got a really bad vibe. The following week my sister told me about Honda of Dulles. She has been getting her routine maintenance their and hasnt had any issues. I thought I would give them a shot. When I pulled up I was greeted with a smile from Teresa. She wasnt pushy at all, listened to what we wanted, and serviced our needs. We took a drive in a brand new car, I was in love. I wasnt sure If I could get approved for it but we went for it. Meanwhile they started to inspect my old Accord and were going to making a offer for a trade in. I wasnt expecting much but they well over exceeded my expectations which put me just over to be able to get the new car. Im so happy with my purchase and especially the service I received from Honda of Dulles.

dimyan

May 12, 2011

I found Michael Brown to be very informative, friendly and helpful. Michael spent a good amount of time explaining many of the features and gizmos in the Odyssey (and there are many of them!), and going over the vehicle specifications, etc. Having had very bad experience dealing with Koons Honda, dealing with Michael was indeed a pleasure.

abrownsmen

May 11, 2011

A new 2010 Honda Civic I purchased, what a wonderful car. I love all the options it has to offer. Mike was very helpful with allowing me to get all my questions answered. I knew that I needed a new car, just did not know that it was going to be a nice 2010 Honda Civic. Thank you so much Honda Of Dulles for all your help with my new 2010 Honda Civic. See you soon for a routine check up. Kuddos to Mike

m4tti3o

May 9, 2011

I purchased a 2011 Honda Fit from this dealership because it was geographically close to my house and the ratings for its former ownership (Leesburg Honda) were positive. The salesperson, Andre, either lied about the model he was trying to sell me (stating that it had stability control when it did not) or was ignorant about the vehicle's features. When I pointed out the error and demanded a different model he tried to convince me that this option that I wanted was not technically necessary, "That's just to keep the car from hydroplaning at highway speed." Some other issues:1. Tried to include >$50 labor fee to install floor mats.2. Tried to include >$50 labor fee to install cargo mat.3. Salesperson did not show up for appointment to finalize purchase/take delivery (nobody knew where he'd gone - another salesperson stepped in as we were about to leave and scrap the deal.)4. Sales manager tried to slip in >$2,800 worth of extended warranties and servicing at closing.5. Was convinced to pre-purchase 36,000 miles worth of oil changes for $195 - thinking that I would get about 7 changes for that price ($28/change at every 5,000 miles) but will only get 4 ($49/change at every 7,500 miles.)6. Center console - aftermarket option included as part of the purchase - was not listed on the sales sheet, but its cost was included in the price. Had to catch them on the error and make them write it into the contract before signing.The dealership is clean, easily accessible, and has comfortable waiting areas so I'm not going to give it a one-star rating for overall experience, but I made a mistake in giving this organization my business. They didn't deserve it. I had an excellent experience at the Bill Page dealership on Rte. 50 in Falls Church back in the 90's and should've gone there instead. I do not trust these people. I will get my pre-purchased oil changes on schedule and, otherwise, never set foot in the building again.

Angryperson

Apr 30, 2011

The experience of trying to buy 2 new cars at once at this dealership was a nightmare. Even though we had an appointment to finalize paperwork for both cars several days in advance, the cars were not available. We test drove a car, completed initial paperwork, and made an appointment for 6 days later to finalize the paperwork, trade in a car, and buy the new one. Two days later we decided we needed a second car, and informed the dealership by phone of this. We fully expected to drive 2 new cars home after our appointment Instead, there were no cars available. We waited for hours for information to be sent from other dealers on cars which were to be transferred. Even though the next day was a very busy one for us (of which we informed more than one employee), we could come in for a short time. We told an employee this again when we spoke with him the next day to confirm the cars were at the dealership. We asked that all paperwork be prepared so that all we had to do was sign and leave. Instead we were expected to be there for hours while they dealt with a computer system that wasn't printing out the correct information-information that should have already been prepared. The staff completely wasted our time. We spoke to two managers who were not helpful at all. They just stared at us when we, very angrily, said why we were upset and that we were leaving. The only remark of note made by one manager was that he heard me say "Now" (in reference to the fact that we needed to leave, and our keys should be returned and our tags replaced) three times. Since he didn't move or say anything until our voices began to get louder and we kept getting angrier, I felt it was necessary to say it repeatedly.The customer service at this dealership was the poorest I've experienced in any business. There was no apology, and everyone was fine with two people leaving very angry. The staff did not listen to us or show much respect.

terplady

Apr 19, 2011

The sales staff is extremely knowledgeable of its entire fleet of cars. I went to Honda of Dulles after walking out on a deal to purchase a company car at another Honda dealership. This dealership is honest, forthcoming, detail oriented, and extremely pleasant to work with.They perform a comprehensive review every mechanical and operation feature of the car before you leave the dealership. I'll buy personal and corporate vehicles from Honda of Dulles in the future.