Used Cars for Sale at AutoNation Nissan Tempe in Tempe, AZ

R

Sep 27, 2016

I bought a used Titan here a few years ago. That experience was great. HOWEVER, I now live out of state and need to cancel the gap insurance and extended warranty as I have traded the truck on another vehicle. I have called and left messages for a month and no one will call me back. It's either they're in a meeting, or they aren't in yet, or something along those lines. I will keep calling every day until someone speaks to me. I advise caution on the other side of buying a vehicle here....

R J Walker

Sep 26, 2016

Leos very professional will spoken and very knowledgeable of his job

r l johnson

Sep 24, 2016

my car was serviced and the tires were rotated and as far as I know, everything was done correctly without taking all day.

Vic

Sep 23, 2016

Great service, I would recommend this dealer to other people.

Valued Customer

Sep 21, 2016

Bought my 2015 Rogue here. Have been more than satisfied with this dealership. Had the battery go dead with less than 2 years / 160000 miles - but, hey, that can happen in the desert climate. I showed up late in the day to the service department after getting a jump start. They had me up and running with a new battery in less than an hour. Excellent customer service! Thanks so much!

Jane A Walker

Sep 18, 2016

Very friendly and easy to work with. Was knowledgeable about the vehicle and worked hard to get me the best deal. Stayed with me through the process and did not pass me off to other people.

KT Cook

Sep 15, 2016

My boyfriend and I had been shopping for a used (new to us) car for about two weeks when we came across Autonation Nissan Tempe during our search. We were greeted by Ashley R. She was very friendly and was not pushy in any way. Ashley was great. This dealership worked with us in every way possible to get us the vehicle we desired and to our monthly payment goal. Staff is incredibly friendly and will go out of there way to help you. VERY refreshing from some of the other dealerships we had been.

Labib Janbay/ Ally Hamie

Sep 13, 2016

Our customer sales representative (Jack) did a great job! Thank you.

Kiana

Sep 10, 2016

Was by far the best service I have ever gotten every time I walked into the building someone was always there to greet me and all the workers were friendly!

Valued Customer

Sep 9, 2016

Very quick with getting my car done. Easy to make an appt and Leo was fabulous!

Ed Kirdar

Sep 2, 2016

I appreciated the good service which included a good information for what needs to be done and then called me for extra work which was discovered. There was no pressure but good recommendation which I accepted. Over all I was very happy with the result,

Charlyne Kyral

Aug 31, 2016

Our buying experience was comfortable and enjoyable, everyone was helpful and kind.

Jason Washington

Aug 30, 2016

This is my 3rd visit to this dealership, first 2 visits were great but I was very disappointed this last visit. I have a factory CD player that over last few weeks has lost all memory and is major nuisance. Juan was very nice but after 3 hours looking at vehicle, he came back and told me there is nothing Nissan can do. I have factory warranty so I expected them to replace deck if couldn't pin point a problem. Don't understand how could of taken 3 hours for them to tell me sorry, can't help you. I purchased vehicle at other dealership but come here for service because closer to home. Juan is friendly but I will never come here again and will share my experience with others if they ask.

Tempe customer

Aug 30, 2016

Big thanks for the service and extremely high professional support from Mr. Leo Leufkens. Never in my life someone from car dealers helped faster then Mr. Leo. Would lie to say thank you and hope Auto-Nation's Nissan will promote you to higher level that you deserve it. Thanks!

Rebekah Ericksen

Aug 27, 2016

Everything was great and I was in and out in a timely manner! Bart took great care of me! Thank you!!

Pink

Aug 26, 2016

Excellent staff and service. Got my car in and it in a decent amount of time. And I got my drive pink plate .

Valued Customer

Aug 26, 2016

Great friendly top notch service . Service consultant Jaime was very professional, knowledgeable and courteous. After completion of the service work ( recall fixes and oil change ) the car was returned washed and ready to roll.

labib Janbay

Aug 24, 2016

Jack was a great assistance to us. The help we got from him was very useful. The buying process was long although. We expected the legal papers to take less time to be ready.

Jack Penrose

Aug 18, 2016

Had a problem, went to dealership with no appointment, Both Ryan and Mark went above and beyond to fix my problem.

Janette Gentry

Aug 17, 2016

Leo was very nice. Got the job done as promised! In fact, I thought I was out of paid for oil changes and he found that I had 2 left!

Michael Farfalla

Aug 17, 2016

As always the team at this location always make sure you feel like your business is welcome. He took the time to ask me how my days was going before we went into anything about the car. After he took the time to go over everything from the results in detail,

Valued Customer

Aug 16, 2016

Overall the process when quickly and smoothly. No high pressure to buy additional warranties. Service completed quickly.

Vince Mytko

Aug 16, 2016

It was a great experience meeting Vince. I wasn't to sure if I could get a car but with his help... My Wife and I are happy with our new Nissan Sentra !

Alexis, Stephanie Whitby

Aug 12, 2016

We went to Tempe Autoplex Nissan because we had previously bought a Tahoe from them in 2014. We liked the customer service they offered during that visit. However it was nothing compared to the awesome service we received from Jack Chammas. He went above and beyond for us from the minute we walked in the door. He asked us what we were looking for he was very knowledgeable of the cargo Nissan van we were looking for. He drove us around that lot making us feel like he knew us forever. My husband even asked him to take us back to the van to get pictures so he can show his boss. Jack said it's kinda warm outside ill go do it for you guys. It wasn't at all like he was trying too hard. It didn't feel fake or like he was doing it because it was his job. It felt like he was doing it because he genuinely wanted to help us. He made everything so easy. He let us know it would be a while while they serviced the vehicle. He stayed with us brought us drinks, offered us coffee and food. I know they all probably do that but it just felt different with Jack. It made him seem humble and very honest. Then we met Aj in financing who was also very good to us. The general manager who also introduced himself out of no where was very nice. He explained how we were getting a great deal and how just the day before they couldn't sell that van because a recalled part hadn't came in. And how we were so lucky! It really felt like a lucky day. It was also my birthday! They truly made waiting at the dealership for a few hours feel like a few minutes. Thanks again guys so much if you're reading this!!!!Jack, Aj and GM. (Sorry forgot your name)

Gary

Aug 11, 2016

The service was fast, accurate, and friendly. Jamie was on top of the situation, researched my vehicle and saved me money.

Johnny

Aug 9, 2016

Juan Moreno did an excellent job troubleshooting my specific problems and taking care of them all in a timely fashion.

Marissa

Aug 2, 2016

It was a quick process and they were able to work with me on what I wanted!

Bruce C

Jul 30, 2016

Great experience. Not your typical dealer. No high pressure and very accamodating. I made the deal quickly and they got me in and out in record time. Salesman was Jack Chammas. Great guy works hard to please his customers. Highly recommend him and the dealership. Very happy with the Nissan Rogue I purchased as well.Bruce Coomer

Jessica

Jul 30, 2016

Nice and friendly employees, fast and excellent service.

Vernon

Jul 30, 2016

Very friendly and knowledgeable staff. The car I was interested in was clean and as described. The overall process didn't take long. There was an issue with the A/C before I left the lot. And even that was taken care promptly and to my satisfaction. Would definitely recommend to others or go back myself. So Mark - Bart and William thank you again for the great service.

FrancesH

Jul 29, 2016

Salesman was very courteous, thoughtful and thorough.

Steven

Jul 29, 2016

Experience was fine but this was my 5th recall on this car!

James

Jul 23, 2016

We were not able to make an appointment, but were told just to bring it in and that we might have to wait a little longer than usual. We were greeted well and the car was taken in and done in a timely manner. The work was complete and we were given a completed detail on other issues that might need attention, but thankfully, there were none!

Denise

Jul 20, 2016

My Altima was in for a Factory recall. The Service Rep, Leo, was professional and courteous. Service was done quickly. Facility is clean and pleasant. All in all a good experience.

TinaR

Jul 16, 2016

Very nice experience. The salesman was willing to help and answer my questions. There was no hard pressure.

Rory

Jul 15, 2016

Had a Nissan battery replaced which was within the pro-rated warranty period. Service was completed in a timely manner.

Kelly

Jul 12, 2016

All was great. Timely, professional, car returned having been washed and cleaned inside.

Angelita Montano

Jul 6, 2016

Extremely busy when I arrived at the service area. I'm usually told when service is completed but the last two times I've been there we have had to go see if the car was ready. Leo was very accommodating when I asked about my car and prepared the paperwork. .

Traveling Pastor

Jul 4, 2016

In desperate need of an oil change I dropped my car off at the dealership, in the later afternoon, hoping they could fit it in the next day. I received a phone call within two hours telling me my oil change was finished that day. I was pleasantly surprised that the crew was expedient and my car got washed too.

birdo

Jun 29, 2016

I bought my car on apr. 19 2015 they charged me for a smog check and registration on may 27 when my temp. expired talked to the finance manager he sad he would look in to it on monday gave me an extention did not here from them againon june 25 I go back in talk to jim in finance the one who did my sale said it would get taken care of on monday I get a call on monday by jim and he tells me not only has it not been registered but it still needs to be smog checked so I figure the only way my car is getting registered is if I do it myself even though I payed them to do it.I then talk to a manager and she tells me if we smog the car today they pick up my plate and have at the dealer when I get off work.after work I go there and nobody knows what i'm talking about.so here I'am on june 28th with a car thats still not registered

PongAZ

Jun 28, 2016

The team was great finding the car that I want and the payment that fit my budget.Thank you for the great service!!!

Vince

Jun 28, 2016

Great car buying experience with Eric Gardos. He was very responsive and met all my expectations and needs. Thanks again Eric for a great experience.

Kim Silver

Jun 12, 2016

Customer service representative was excellent. She was helpful, precise and courteous.

Gail

Jun 6, 2016

I read in the manual what needed to be done. I made an appointment and read on the Nissan site the cost. When I arrived I was asked if I wanted,the basic 30,000 maintenance or the premium, I was not aware of,a premium service as it was not mentioned in the Nissan manual, that was disconcerting. I was,charged a few more dollars then what the local Nissan dealer quoted on their site when I made the appointment. The Tempe Autoplex seems to be trying to improve customer service and to hire new people. A couple of their service people left. I was glad to learn they are improving.

ghalfaire

Apr 20, 2016

I went in to purchase my grand daughter a used vehicle. The salesman was very helpful in finding a vehicle in my price range. The negotiations were up front and pleasant ending in my Grand Daughter getting a car.

Benita Peterkin

Feb 17, 2016

Mr Jack was awesome!!!!! He listened to me and what I wanted. He was persistent in helping me reach my goals. Thank you Jack

JESSICA DAVENPORT

Feb 16, 2016

Deborah Goldstein was great. This was my first time buy a new car. And i couldn't ask for a better team. Autonation Nissan worked butt off for me. I had no credit and little money down there worked their magic and I'm driving a new 2016 Nissan Frontier. They have a customer for life.

nissan

Feb 15, 2016

Howie was fine as a person but he was poorly trained. We said specifically what we wanted. Instead of pointing us to what we were interested in or just saying they didn't have it, he proceeded to bring out what he thought we needed. Wasn't even close to what we were looking for. Then when he did find a style we were looking for, it had a leaking head gasket. Really, you would have that on your lot? Avoid, Avoid, Avoid. We will never set foot there again.The salesperson kept calling me pops. Really?

Will

Feb 14, 2016

My vehicle was towed in because battery was out on my FOB. Service department checked it out and completed the work within an hour.

Amy Imbrescia

Feb 9, 2016

My experience was awesome..... I shopped around, and even returned to them at the end of the day as I couldn't find a better deal - or better service. This is my 3rd vehicle from the same dealer for a reason. They even went above and beyond on the repair side. The truck was due to get tint after purchase, and they sent it in for two or small incidental repairs on their dime, and provided a rental for 3 days. We are totally impressed!

JohnG

Jan 23, 2016

The sales team was very friendly and accommodating

Pedro Rodriguez

Jan 21, 2016

Very friendly environment, and the dealer was knowledgeable about specific cars which helped narrowed down my decision.

Very satisfied customer

Jan 14, 2016

Rodney was really wonderful to work with! I will recommend him to my friends.

Ann B

Jan 12, 2016

I have purchased a number of used and new vehicles in my lifetime. This is the first time I was treated with dignity from any dealership. I received no pressure to purchase a vehicle. My sales rep asked specific questions and found two cars that met our needs. I love my new car. Thank you AutoNation Nissan Tempe.

farid touma

Jan 11, 2016

they were very helpful good job thank you very much

Jerome DeRosa

Jan 9, 2016

The dealership was very clean & the sales people very friendly. I went in there with the thought that I would look for a used car & ended up Leasing a new one. The salesman was very patient & answered all my questions honestly. I was very satisfied with my decision.

Edd

Jan 7, 2016

Convenient, honest and value driven buying experience. Sales and financing staff (Wade and Larry and Jimmy) were personable and helpful through a typical process, but it was ultimately an effective and satisfying outcome. Auto Nation Nissan Tempe met my needs and exceeded expectations over other dealers. I'm very happy with my new Rogue and will definitely maintain my relationship with Auto Nation Nissan Tempe.

Murano Mom

Jan 7, 2016

Came in for an oil change - always get my car back cleaned and ready to go...this time they noticed my battery was low. They replaced it and found out there was no charge. They are the best.

Gary Ahasteen

Jan 6, 2016

Our Sales Associate Deborah Goldstein was very knowledgeable of our new car and took the time to answer any questions we had. Our car buying experience was very comfortable and we did not feel pressured in any way.

Priscilla Macias

Dec 29, 2015

Found a cute car, Kia Soul. Decent price. When we showed up to the dealer, they actually had the online car in stock for the online price, which was awesome. (We are the kind of people that like to get straight to the point) So naturally, this started off as a pleasant experience.However, then Finance came along... Keep in mind we were pre-approved for a loan with a local credit union (interest rate was good). Sales and Finance promised everything would be fine, so they had us sign all the paperwork. Then, like all finance people do, the guy started trying to sell us Gap Insurance, for an extra $3k, Technically, it was $15/month more, but we were already over our budget, so we declined. He got upset, which is fine. He's Finance, I work in Finance, so I get it. Sorry, no extra commission here, guysWe went home, 4 days past, we heard nothing from anyone...the credit union nor AutoNation Tempe. I called AutoNation. They said the credit union didn't want to finance more than $10k. He gave us "other finance" options. (of course, it can't be that easy) We haggled to stay under $250/month, or no deal. Knowing the way Finance works, I called the credit Union. They said that AutoNation submitted a request for $16K! How did a car that's listed at $10k go to $16k? The Finance guy added Gap Insurance (which we had clearly DECLINED on the contract) He also added "Tint Insurance" (what is that?) Also, taxes, title and License...we should've paid it, but I was already annoyed. We did end up signing another agreement for under $250/month because my husband really liked the car, I also didn't want to start over again, with another dealer...for the same hassle...The interest rate was to put it lightly, crazy...but regardless...we have another car, our budget will be fine, No one will die here. It's just annoying that they promise you one thing, knowing that they can easily manipulate the situation ....Ugh, not buying another car from this place. Moving on with my life...Oh, almost forgot, it's also been a week and a half since we signed the new agreement, and "the new bank who took the loan" hasn't called. Worst case scenario, We're driving this car for free...until everyone gets their ducks in a row. Fun...fun... (sarcasm) If it doesn't work out, we're done here.

dktempe

Dec 25, 2015

enjoyed the buying experience. fast and friendly. salesman chris very knowledgeable

dan

Dec 24, 2015

Fast and easy... Just how it should go after spending 20k

BarbieH

Dec 18, 2015

Stephen Tapia and his crew made this service experience great-it was quick, thorough and the customer service was outstanding.

John S, - 2012 Nissan XTerra Pro-4X

Dec 11, 2015

I've gone to AutoNation Nissan Tempe a few times for oil changes and an engine detailing. This last time I went and Brittan helped me. I was only planning on getting an oil change but he saw I was 7000 miles over due for my 30,000 mile service. At first I was upset because I just thought he was trying to upsell me and with the holidays I don't need any more expenses than necessary. I soon realized he was genuinely just making sure my XTerra was getting the service it needed. Since the service was going to take 2.5 hours, he drove me to a local restaurant. About 20 minutes later, he drove back to the restaurant and confirmed in person that my transmission fluids needed changed. He could have just called but he took the time to show up in person. Talk about next level service. I highly recommend these guys (Brittan and Scott) and AutoNation Nissan Tempe will continue to be my Nissan dealer of choice in AZ.

Samuel Meza

Dec 7, 2015

Had a used vehicle with miles.. So I went in to just look around and see if I liked any and did, so I purchased a 2013 Nissan Rouge.. Had low miles, I was looking for and the service was great. Friendly faces also clean facilities.

Michael T. Holzgang

Dec 1, 2015

As always, professional quality service. Service time is quick, questions answered, explanations detailed and simple. Everyone is friendly, easy to talk to.

Rob

Nov 29, 2015

My wife and I stopped in to see about trading in our 04 titan that we loved but hated the interest rate of the loan we didn't think we would be able to get out from underneath it Ronnie and Greg worked some magic and got us into a 2014 nissan titan pro4x with a awesome interest rate they did everything possible to get us the best deal they could and to walk away with a rate as low as they got us was unbelievable and I would recommend you stop by and see what magic awaits you

Kathy

Nov 28, 2015

I purchased a 2016 Nissan Rogue from Frank Cook and he made the whole buying experience fun and easy. I would recommend Frank to anyone looking to buy from Autonation Nissan Tempe

Ndaryn

Nov 28, 2015

Stopped in to get check engine light checked. Told me 11 codes. Car not safe to drive. Said it would take 3 hrs to determine codes. Took it to different dealership. Advised 10/11 codes old and nothing major. Example tire pressure codes and battery code due to recently installed new battery. Only one real item to be addressed, found this out in five minutes and advised car safe to drive. Clint tried scare tactics that are unprofessional and the reason dealerships get a bad name.

Fred

Nov 20, 2015

Easy buying experience. There were 2 certified Leaf experts who walked me through the process with an electric car. Facilities could fix their fast charging system which had been down for a few months. Overall, a great experience.

Kim Forte

Nov 15, 2015

It was a pleasure to price shop online with AutoNation and simply go in with a predetermined, under invoice, price. I truly enjoyed the haggle free process. AutoNation Nissan did not try to up sale me and agreed to the terms from the website. Unlike a competitor of theirs who held me "hostage" while they went back-n-forth on pricing for 4 hrs. Purchasing a car with AutoNation was a sheer pleasure and I will recommend to friends and family.

Richard Sutz

Nov 13, 2015

Tis is the 4th car my wife and have lased fro Brian Shirley. His super service to us is what brings us back each three-year period.If you want to buy or lease a car, go to Brian Shirley and you will be treated so well, you'll never buy or lease from any other dealer.That's the way my wife and I feel.Richard Sutz

Joe S.

Oct 31, 2015

We already had an idea of the car we wanted and I was able to get most of the sale completed over the phone a few days before. There was no high pressure "What will it take to get you to buy the car" sales approach. The financing was simple. The staff was friendly and accommodating.

Tara Phx

Oct 22, 2015

Great service from Robert! Quick turn around. Reasonable prices.

SCOTT AZ CARDS FAN

Oct 16, 2015

I HAVE BEEN TAKEN MY NISSIAN TRUCK TO THIS DEALER FOREVER,8 YEARS AND RUNNING THE SERVICE TECH IS AWESOME. THIS VISIT WAS FOR BUSHINGS IN THE FRONT, SERVICE WAS COMPLETE IN ONE HOUR JUST LIKE THE SERVICE GUY SAID.

James Duran

Oct 15, 2015

Did my research online, Vincent Mytko called me, gave me a quote, set up an appointment next day. My buying process was fast, enjoyable, stress free and very friendly. they honored the price quote, ,truck was clean, full of gas .Vincent is your contact if you are looking for a new car. thanks VincentJames Duran

Suz

Oct 12, 2015

Scott is wonderful. Curtious and pleasant, knowledgeable and helpful. I recommend Autonation Tempe has always taken care of us.

Rod Nelson

Oct 11, 2015

Jack Chammas was a pleasure to work with. He is low pressure and does what he promises. Nice job Jack. Also, they allowed me to take the used car to my mechanic

Cheryl Allred

Oct 3, 2015

i went to another dealership before I came to Powere Nissan and not one person came out to see me. When I pulled up at Power Nissan they were right there asking if I need help.

Barry Feinberg

Oct 1, 2015

The facility offered many choices of the same and similar model. The salesman was very helpful both before and after I bought the car.

Jon Conradi

Sep 30, 2015

Overall I had an awesome Experience, Wade and Dereck (Salesperson) did a really great job!

Leo

Sep 30, 2015

Just leased a Nissan Altima from this place. Excellent service. Especially thanks to Jack.

MyCarisAlfred

Sep 30, 2015

My experience was the worst at AutoNation. Neither I nor any of the people I have told my story to will ever enter AutoNation Nissan again.First the salesman was a complete slimeball of a salesman, saying anything and everything that he could to sell me a car. Many of the things that he was claiming was not even scientifically accurate, such as, "Electric vehicles don't use more power to accelerate." Wrong.When the vehicle was transferred over to my possession, it was only charged a third of the way. I was sitting in that lobby for hours to purchase the vehicle. That would have been plenty of time to charge a vehicle to full on the level 3 charger at the dealership. Also, I am not familiar with Nissan's 127-point certified pre-owned inspection, but the front tires were so bald it couldn't even tell what the tread looked like once upon a time.I'm glad I was protected by Nissan's 3-day, 150 mile money back guarantee because the car that was sold to me did not charge at all. I have receipts from the Blink charging stations that I used for an hour and a half, and the car only barely charged <10%.Bringing the car back was a ridiculous hassle. I was approached by a whole team of salesmen when I got there to return the vehicle, but the staff disappeared after I handed back the keys to the return vehicle. No attempts were made to get me in another vehicle or to repair the vehicle I had already purchased - not a smart move when you have a serious buyer on premises.I resolved to only wait 30 minutes for assistance (which never came), so I went to the front desk to arrange for my trade-in to be returned to me. No one had even been instructed to retrieve my trade-in. The runner immediately went to get it while I waited outside, but he came back with the wrong car. As he went back to get the right one, I went inside to demand the refund of my down payment since no one had bothered to discuss that with me. Since I had only purchased the vehicle less than 24 hours prior, I had the receipt ready. The woman at the front desk rudely argued with me about which vehicle was mine. She shoved a piece of paper at me to return a SENTRA. I HAVE AN INFINITY i30t which I and another employee at the dealership had to explain to her. When she still insisted that I had the Sentra, I went to call the bogus "We Care" hotline posted in there. I left a voicemail with my contact information and was never contacted, leaving me to assume that the practices described above are their common practices for handling customers.Finally I was able to get my refund and drove away in my old car. I drove away from AutoNation Nissan and I will never, ever return to an experience like this.

Kelly Fulsome

Sep 29, 2015

I just bought my brand new Nissan Sentra from AutoNation Nissan Tempe last week and had the best experience. Both Bob Bittinger and Theo made the process painless and helped me get the best deal I could. If you're in the market, head down to AutoNation Tempe, you won't be disappointed.

David U.

Sep 25, 2015

I purchased my 2011 Nissan new from AutoNation Nissan Tempe. I have had no problems with it since my purchase. I have had all my regular services done there. Every experience has been excellent. I usually wait at the facility for oil changes. Only takes about 30 minutes and includes a car wash. The waiting room is large, always has a very good selection of snacks and coffee. In my 50 years of owning cars, this AutoNation Nissan service treatment is the best that I have ever experienced.

Michael V.

Sep 25, 2015

I had a great experience purchasing a 2015 Nissan Altima at AutoNation Nissan of Tempe. Very helpful and professional. Thank you!

George Kinney

Sep 18, 2015

Use internet negotiation. Found it to be less stressful and was able to compare to other dealers. AutoNation kept to its email commitments.

Jordand

Sep 16, 2015

Amazing service! The two gentlemen that helped me were so polite and did everything they could to make the deal work for me

Shellee Orozco

Sep 16, 2015

Steve Stocks was awesome to work with !!! Love my new Juke Nismo !

Kathleen Genson

Sep 10, 2015

Very nice. This place is very clean an friendly. always water coffee donuts and friendly. Not pushy people. Steven. Taplia. Is the best. Very kind and knowledable.

Elmer Gardiola

Sep 9, 2015

Had to return the car because of a "MISPRINT" on the Certified Pre-Owned list. Listed to have "alloy wheels" but the car did not have alloy wheels

Happy in Scottsdale

Sep 9, 2015

We had minor communication problems to start, but once those were resolved, we ended up getting a great car. I hadn't purchased a brand new car in 25 years because I got tired of waking up the next morning feeling I had been taken. For the first time I didn't wake up with that feeling. So thanks to Autonation Nissan, I can enjoy my new car (which has some surprisingly nice features) without that feeling.

Alma Valencia

Sep 8, 2015

I gave Buying Process a 3 star because the initial purchasing contract was apparently not valid and I needed to go back to the facility and negotiate another price and complete another contract.

RudyAZ

Sep 4, 2015

I purchased a 2015 nissan sentra sv beautiful car great service very helpful staff and buying the car was very fast no hassle I will be buying my cars there in the future.

Joe

Sep 3, 2015

First time e-car lease. Brian was committed to provide me the information I needed to make an informed lease of the Leaf. Never felt pressured or pushed - and that I appreciate. See Brian and Theo at Tempe AutoNation Nissan for outstanding customer service. (5 Stars)

Jana Phillips

Aug 26, 2015

Scott takes very good care of my car! Quick service and always job is done right.

Bsingh

Aug 23, 2015

Thank you very much Jerrica for reaching out, I continue to be impressed with everyone's customer service at each level. Jeremiah was absolutely amazing he was honest, patient and helpful. I told him what I wanted and what I could afford and he made it happen. Along with making sure I was happy with what I was buying and comfortable and happy during the whole buying process. I was very impressed with Brad (Finance) he made me feel very comfortable and was very personable. I appreciate from all of the team that knowone never over promised or underdelivered. Everything was straight forward and informative. After this experience I will most definitely be referring family and friends to these two. Both Jeremiah and Brad made buying a car easy and fun. Thank you Loving the Versa Thank you Nissan for making a car safe and affordable for me and my family.

Danny

Aug 23, 2015

Jack was the sales person that approached me when I drove up. I'm thinking it's going to be the normal routine of being pushed in a vehicle that I don't want and that is too expensive for me. It was completely the opposite!!! I went in asking for used cars, gave jack my price range, he told me that he can show me the cars I wanted to see but also told me about the promotion they were having and he could get me into a new vehicle for the same price. I thought it was his way of trying to get me into a more expensive veh but he compared the two and showed me what I would be paying for both. They came out to around the same price. I decided to try out the 2015 Nissan Altima. Before we got into the vehicle jack explained all the components of the vehicle from front to back inside and out. As we were driving he was explaining all of the functions of the car and how they work. I loved the way when we were done driving he did not push for me to get into the vehicle. He offered to show me more cars but I already fell in love with this one. At previous dealerships they tried to push my girlfriend to co-sign for me over and over they would push. I told jack I was the only one on the loan and he left it at that and now I have a brand new 2015 Nissan Altima with 5 miles on it !!!!!!! THANKS AGAIN JACK FOR EVERYTHING

MarkC

Aug 22, 2015

My Sales Rep was very helpful and totally made the buying experience easy.

Stephen Wilgus

Aug 16, 2015

I was shopping for a used car. I set up appointment with a sales person to look at an Altima but the car was sold. However the sales person showed another vechile that just as nice as the Altima. After a drive and looking over the car for any dents and other problems. The car was in excellent condition. I got a fair deal and was very satisfied with the whole buying expericence at Auto Nation.

Six Penney

Aug 13, 2015

What can I say. I am most likely the biggest complainer that has ever driven into this dealership. If I saw me driving into service department I would hide.But Scott never does. He treats me with respect no matter how much I harass him and the other employees there. He runs a tight ship and knows how to deal with someone like me.Will not change dealerships unless Scott leaves, then will follow him to get my Pathfinder serviced no matter what.

Rachel

Aug 11, 2015

I had a great experience, my dealer was very helpful and informative. He made the process so easy and stress free!

Tom K.

Aug 7, 2015

fastest service yet!donut selection was below average................all else on the mark!

brian j bowes

Jul 22, 2015

Brian was a true pleasure to deal with. We will definitely use him again!!!!

Kathy az

Jul 20, 2015

Robert was very personable and helpful. Took care of everything I needed before our move

bobM

Jul 10, 2015

No run-around, great experience obtaining a good deal on exactly what we wanted.

Alex and Josephine

Jul 7, 2015

Lester is amazing! Friendly and honest.Will recommend this dealership to anyone!!

euroguy

Jul 4, 2015

I dealt with wade, the so called manager which was rude and pushy .... then I dealt with alp one of the sales people who was incompetent.... trying to pull a fast one on me by accident my...his words" take my cell phone and put it in his pocket....he told me sorry about that he grabbed the wrong phone yeah okay . they were not willing to give me a good deal and they are a very greedy outfit/place..... buyer beware.... I even received a rude telephone call earlier today from them because I told them my bad experience do not go to this place you're wasting your time and money

Bagby, JP and KB

Jun 22, 2015

I am writing this review specifically to give high praise to Vincent Mytko who was the person who helped us find our Pontiac Montana Sports Van. We had a budget we had saved to pay cash for a used vehicle and we could not go over this amount. Vince LISTENED to our needs and spent a LOT of time helping us steering us in the direction we should go. Because of his great customer service we not only bought our vehicle from him but we highly recommend him to others. He personally get a 5 star rating from us!

Al

Jun 19, 2015

Sam always provides prompt and courteous service. Everyone treats us with respect and everyone seems to enjoy their working environment.

Peter

May 13, 2015

After two horrendous buying experiences at Peoria Nissan, I arrived to AutoNation Nissan Tempe. Both buying experiences were 5-star service. Thorough yet without pressure. Very accommodating and clear. The first was when I bought my 2011 Titan. I had done extensive research so I was quite familiar with the vehicle. This is the only dealership where they explain all the features of the vehicle before a test drive. I learned so much more about the Titan as a result. When it came to value my trade, they actually inspected my vehicle and pointed out the good points and the not-so-good points. Very thorough and clearand fair! After the test drive, I was presented with a clear offer, a fair trade-in, and financing options. The whole process took 17 minutes to review and discuss. Best buying experience ever. Me second buying experience was recently. I had made an appointment to meet for a test drive. In the time leading up to the appointment, I learned of some financials obstacles that prevent me from buying a new car at this time, so I was clear that I would not be buying a new car right away. They still took the time to answer all my questions, do a test drive, do a thorough valuation of my trade-in, and present me with a fair offer. If I had completed the purchase, it would have been even easier that the first time. Once I clear up those other obstacles, I will be returning to complete my purchase.

First new vehicle since 1985

Apr 28, 2015

We were in the market 2015 Nissan Murano. I did all the online research and decided that we were going to do things our way. We would not accept deception (lies), play games, or be called names. We were not going to allow car people to push us around and have the encounter comparable with having a tooth pulled without anesthesia. We were going to complete the process via electronic communication or not at all.We wanted to factory order our Murano to get it just the way we wanted. AutoNation Nissan Tempe was on a short list of dealers willing to factory order a 2015 Murano. Via email, I worked with Carmen Spidle for over three weeks in January. Carmen answered all our questions and provided good customer service. Carmen kept us informed of their inventory of arriving Muranos. I sent an email to three dealerships on January 20 asking for a line-itemized out-the-door quote on our Murano build (link from Nissan's website with MSRP prices) to include prep fees, sales tax, and licensing. Unfortunately, Carmen's response was, "Your [emphasis added] quote looks pretty solid." This is not what we requested. Two things bothered us about AutoNation Nissan Tempe. First, On December 31, we felt Carmen led us to believe AutoNation could factory order a Murano for us. Carmen wrote, "We special order vehicles for our customers." Although Carmen didn't mention a Murano specifically, that is to what our email was referring. Carmen may have had no intention on misleading us. However, at no time during the three weeks we were corresponding did Carmen write they couldn't factory order a Murano. Then, on January 22, Carmen emailed this bomb, "We will know on the 24th if we are allocated to order specific Muranos." Secondly, you can't find names or pictures of anyone associated with the dealership anywhere on their website. We couldn't find the identity of any of the managers: General, Sales, Internet Sales, Fleet, Finance, Parts, or Service. You can't find the names of their sales people. To us, this sends up a huge 'proceed with extreme caution' flag!An old salesperson's adage is the first person to speak--loses. AutoNation Nissan did not make an offer and neither did we. AutoNation Nissan lost a sale. Only one dealership provided that quote: they won our business. We are currently enjoying our 2015 Murano from Thoroughbred Nissan in Tucson. They got a 5 star rating.

Hector Noriega

Apr 23, 2015

I was there just for oil change for my sentra 2013 I was thinking to trade for Altima 2015 since few months before, and I tried in 2 diferents dealers. but the story was same then every body Know , so when I came just for the service in Auto Nation Tempe, one of the sales guy came to my and ask me if I was interested to buy a nissan Altima , I inmediatlle say noup, My credit is excelent to wasted runing on dealers, he promise me the story will be diferent, and he was right, just 25 dlls more then how much I was paying for my sentra, the others dealer offer me a for 100 dlls more. thanks so much A.J

Autonation Nissan Tempe

Apr 20, 2015

Mr. Seyed was very cordial and helpful. he answered all our questions and I would recommend him to any one who wants to buy a vehicle

Cheryl Pharrams

Apr 7, 2015

So far I have bought 2 used vehicles from this dealership, have recommended it to 2 people who bought new vehicles and am planning on buying a new vehicle for myself in the near future. year. Totally satisfied with everyone there.

jeff walker

Apr 7, 2015

Stephen Tapia is my Service Manager and he is very helpful and always takes care of me. All my relations with him have been professional and reliable. Thumbs up!

Ashish Jha

Mar 31, 2015

I have been trying to reach out to someone who could help me with some information about setting up the monthly lease payments but no one ever picks up the call or returns the call.I am completely clueless what to do. Please be mindful when you do business with them.

ROGEWLIO AND LYLIA M. MEDINA

Mar 25, 2015

It was a very pleasant experience. Thanks Auto Nation.

Happy new car owner

Mar 24, 2015

The staff was very friendly and not pushy. They did everything to get me the car i wanted at a great price. Had gone to other dealers who made me not want to get a car anymore until I came here. They beat every estimate.

SIH

Mar 24, 2015

The lease on our Altima was up and we needed to get a new car. Frank helped us to stay within budget and upgrade to a decked out 2015 Rouge for our growing family! He was super cool and easy to work with that it seemed more like working with a friend rather than a salesperson. Our whole experience was great and we really appreciate the whole staff.

SIH

Mar 24, 2015

Frank was so awesome to work with! We really wanted to get into a 2015 Rouge for our new growing family but we weren't sure it would fit in our budget. Frank went right to work and was able to get the car in our budget with all the great upgrades. He was so easy to work with, it seemed more like a friend helping us out to get into a car.

Lorenzo

Mar 23, 2015

Sam was great to deal with, provided great advice on the repairs of my truck and was very truthful and straight with what needed to be completed.

Mike G Murphy

Mar 16, 2015

Great people being professional and courteous every step of the way.

Angela Kreger

Mar 11, 2015

From the beginning to the end .it was a great experience and they were all nice and polite. Great team work!!

Macia Largesse

Mar 8, 2015

The Reps were all very helpful and friendly. --------------------------------------------------

Chris Castillo

Mar 5, 2015

They were friendly and had a great customers experience.

Celia Rivera

Mar 4, 2015

Everything was perfect thank you autonation for your attention and you service

Happycustomer

Mar 4, 2015

Our salesman, frank, was helpful, answered every question I had. Didn't feel the pressure to buy. The sales manger was the same way, I felt comfortable. Would definitely go back when the time comes.

Rebecca

Mar 4, 2015

I was able to buy a car the same day. staff was helpful and friendly

Raghav

Mar 2, 2015

It was very smooth n easy. I never felt car buying could be this simple.

louis lantz

Feb 27, 2015

Purchased a 2015 Nissan Murano S.Very few "S" vehicles available without add-on's in the metro area.This dealer had the best selection plus the best price.

Trevor

Feb 25, 2015

We saw the ad for a car we were looking for on Cars.com. We went into the dealer and looked at the car. It was just as advertised,with no hidden problems. We danced for awhile on the price and the value of our trade,but came to a good deal for both them and us. The car was suppose to come with full floor mats,but none were in the car. We wrote the floor mats onto the deal offer. When we went in 3 days later,no floor mats. They were on order. On our way home in our new(used) car,I noticed the low fuel light was on. Not a big problem,just surprised. A few days later they phoned to tell us the floor mats were in. Other than that,the car has been great,with no problems.

Todd

Feb 17, 2015

Brian did an excellent job. He helped me through the process. We are a small service business and this was the first vehicle our company financed. We look forward to growing our fleet with AutoNation Nissan Tempe.

Vince

Feb 11, 2015

Theo at AutoNation Nissan was very pleasant to deal with, allowing us to look at every option and offering fair, honest opinions throughout the process. We looked at multiple cars and options. The dealership offered a very fair price for a brand new vehicle, which was not our original plan. We are very satisfied with the process.

Christine Airgood

Feb 10, 2015

Great experience in my first time new car buying. I didn't feel pressured to do anything I was comfortable with. They seemed to want to get me into a great deal and something I can afford.

Dennis Larson

Feb 6, 2015

Steve was my service rep for this visit and prior visits. He is top notch and a very valuable asset to your company.

Kevin B

Jan 15, 2015

Scott in the service department was awesome! Every time I came in, he was there with a smiling face and asked all the right questions on what was going on with my vehicle... I purchased my frontier from a different dealership and my experience with them didn't even come close to how Nissan Tempe treated me! These guys are awesome! Very much recommend!!!

Kolleen North

Jan 15, 2015

I went into dealership thinking it was going to be a hassle.Ronnie walked methrough the process smoothly.He put me in a nice Nissan,great little car.Clean and in great shape,and most important,very affordable for my budgetThey have a great selection of quality used cars to choose from,took care offinancing on the spot,and plates and registration so no trip to DMV for me.I would highly recommend them if you are looking for a nice used carwith great prices!!!

Frank and Karen

Jan 13, 2015

We purchased a 350Z in 2005 from Brown and Brown and our daughter and son-in-law have purchased 1 Sentra, 1 Titan and another Truck from Auto Nation. Our son-in-law referred us to Randy and both Randy and Bill responded to our request on quotes on an Altima. We were looking for a new 2014 or a new Altima.Alp was asked to help us with the search for a car and he was very knowledgeable and spent -a considerable amount of time with explanations of the features of the Altima2015. We finally decided on the Altima S with a spoiler, wheel rims..back up camera.. etc. We drove the car and were pleased with the ride. At the point of signing, we inquired about trading in our 2005 Z and this was handled with quick response. Alp was great in following through with all the necessary quotes, information, and preparation for the "financing paperwork".ALL IN ALL: THIS WAS A VERY PLEASANT AND NON STRESSFUL EXPERIENCE.WE ARE PLEASED WITH THE FOLLOWUP FROM ALP AND FEEL CONFIDENT THAT OUR FUTURE SERVICE EXPERIENCE WITH BE GREAT AS WELL.Alp, has continued to contact us to ask if we have any further questions. THIS HAS BEEN A CAR BUYING EXPERIENCE WITH OUT STRESS AND WE ARE PLEASED.

Vaunie Thomas

Jan 7, 2015

Buying a car is so stressful , Jon Sellers from Auto Nation took all that away and made m y buying experience a great one!!!

terrance irons

Jan 2, 2015

alp was great to work with! definatly going back to him for future purchases! they care about you and they did all they can to give me the best deal posibble and they didn't pressure me into anything! best car experiance ever!

KwameAZ

Dec 23, 2014

Went in to buy a car and Frank was my sales person. He was knowledgeable and professional I would buy from Frank again.

Vicki S.

Dec 22, 2014

AJ made the buying experience easy and pleasant. He went out of his way to be helpful; we really appreciated it.

Luis

Dec 21, 2014

Frank and his manager were excellent, very friendly and hepful, purchase was smooth everything was great including the facility really clean.Fantastic energy and enthusiasm amongst the employees. Extremley polite. Thanks!

JoAnne Smith

Dec 19, 2014

I bought a 2014 Nissan Versa Note SL with the data package in June of 2013 from AutoNation in Tempe. I loved the car and the dealership treated me very well. When that vehicle was totaled in an accident in November 2014, I contacted the dealership and told them I wanted the same car. They found the car for me and had it shipped from San Diego so they could get the color and equipment that I wanted. Everyone at the dealership went out of their way to help in this purchase.

Maxwell H.

Dec 19, 2014

Both David and Noah made the trade and buy experience very smooth and cordially. I historically buy a new vehicle about every 3 years, so believe me when I say these guys and this dealership were a great change from so so many of my past frustrations with our brand dealers. My next car will surely be another Nissan from this dealership. Sincerely, Maxwell 2014 Juke RS

dennis gilbert

Dec 12, 2014

WE HAD A GREAT EXPERIECE, WERE LOOKING FOR A USED VEHICLE .BUT WITH THE WONDERFUL HELP FROM OUR SALES PERSON STEVE STOCKS , WE DECIDED TO LEASE A NEW NISSAN ROUGE .STEVE WAS THE BEST SALES PERSON WE HAVE EVER HAD , SO NICE , VERY KNOLEGGEABLE , DIDNT RUSH US .I WOULD DEFINATELY RECCONG FRIENDS TO SEE STEVE WHEN IN NEED OF A CAR !!!!!

Icela

Dec 9, 2014

I needed a car, I had originally set my mind for a 2015 murano I had researched the new models and really liked them. When I stopped by at autonation nissan I was greeted by Mr sayhed Hastrodi a very nice sales man I informed him what I wanted I was kind of bummed when he told me that they still did not have 2015 inventory he also mentioned that since it was late in the year they were having good deals on their 2014 models. I thought it was wierd since it was November 10 and black Friday was just right around the corner I thanked him and told him I would think about it and if anything I would be back. I left and searched for more vehicles since there is so many other dealers close by I could not find what I wanted so later that day I returned and purchased a 2014 nissan murano sv. Mr Hastrodi was very helpful and very patient he helped get a good deal and a payment that we can afford. Thank you love my car.

KR from Gilbert

Dec 2, 2014

Granted we did our homework knowing what we were looking for which made the overall process very easy and painless. Negotiations were a breeze, Steve Stocks did a great job taking care of us.

DALLY

Nov 12, 2014

Great people to work with, they have been there long term which means great management!

Deb1

Nov 5, 2014

Friendly and fair...I've been all over the Valley with various cars for service and this place is the BEST!

CC Shaw

Nov 2, 2014

Frank Cook in sales was knowledgeable, friendly, got me a good deal and exceeded my expectations! Would shop here again! Love my new Nisson Frontier!! Sincerely, CC Shaw

Ed

Oct 5, 2014

The staff was polite and met me as I entered the dealership. The salesperson referred me to another sales person who was more knowledgable of the vehicle I was I interested in. I did not feel pressured as I have at other dealerships. They were able to get the vehicle I wanted from another dealership in the area. They took two vehicles as Trade-in, did not know they could do that. The trade-in values were fair and they had to make a +300 mile special trip to retrieve my second trade-in vehicle. That was great. Overall I am especially happy with the salespersons, Julie Brown and Mike Lubash. I believe that is Mike's last name. He does deserve praise, very likable, respectful, and motivated to make the buying process painless. The only concern I have is I bought an extended warrantee that was expensive and i am concerned they will not honor it because I live in a remote area and it is inconvenient to take the vehicle in for regular services, which I do on my own and could void the warrantee. Though I was assured it wouldn't????

Sedat

Oct 2, 2014

I did buy Versa 2015 in Auto Nissan Tempe thanks to proffesional lead by David Rawls.I am very satisfied with car and I am using car for daily drive to work.Very good gas milage.Only thing what I dont like is long,long buying process......need to be shorter.

Lisa Finello

Sep 26, 2014

Saleman was eexcellent financial man tried to sell me a warranty package I said no when I reviewed my paperwork he added a warranty package I had to go back the next day and have him remove it which he did without a hassle

Robert W.S.

Sep 20, 2014

This is the second time I purchased a vehicle from Auto Nation Nissan. The reason that this is the second time, is because of the great experience the first time. Again I was pleasantly surprised with the deal I got. They were more than fair on my trade in and gave me a great end of the year price on the Murano I bought. Everyone there was very polite and friendly. No hard sell or pressure, which I appreciated. They went out of their way to make us comfortable. They completed the deal in a very short time and explained everything as we went . It was great dealing with Jon and the entire staff. Thank You all. We will be back.

CRod "happydriver"

Sep 16, 2014

I had a superb experience at AutoNation Nissan Tempe! I spoke with A.J Adler on Friday and made a plan to go in the next day and from the moment I set foot onto the property I was treated with great customer care. I was able to get a vehicle that is dependable, reasonable and definitely an upgrade from my trade in. Everyone at this establishment was helpful and friendly, it never felt like a business deal instead it felt like all the staff were looking out for the best deal for me. I would definitely recommend them to friends, family and anyone else looking to purchase.

John and Brenda - Nissan fans

Sep 16, 2014

It had been years since our last vehicle purchase. We had some trepidations due the the time typically involved in the purchasing process. However, we were pleasantly surprised that the "process" went very smoothly and only involved as few hours instead of the typical all day affair. After searching the internet looking for the vehicle we were interested in, we were contacted by several valley Nissan dealerships. Mr. Christopher Campbell of AutoNation Nissan Tempe, called to verify the particulars of the vehicle we desired. He confirmed that he specifically had 2 vehicles that matched our criteria and several others that were near matches. Upon our request, he e-mailed to us photos and details of those vehicles. We contacted him stating which vehicle we had the most interest in and made an appointment for the next day. Upon our arrival, Christopher Campbell had the vehicle waiting at the entrance for us. Everything progressed pleasantly through the negotiation process and a deal was made. Our next step was the actual signing of the typical purchasing paperwork. This is where we met Mr. David Fattaleh (Bruce Willis look alike). He explained in detail all the available warranties beyond the included normal warranty and drive-train warranty. This included an available 7 year, 100,000 mile, bumper to bumper warranty for a reasonable price. There was an error concerning a date, but he promptly made a correction the following day. Overall, this was a very pleasing and excellent experience. The staff we encountered were very professional and congenial. We highly recommend AutoNation Nissan Tempe. Overall

Paul R

Sep 16, 2014

We bought a 2014 Altima and were extremely satisified with the professional, friendly, NO pressure approach of the entire visit. Our sales person, David Dewitt, should be commended for his time spent with us, finding the right car that we wanted. The follow up by David should also be mentioned, going above and beyond what was expected. We would by our next car here. Thank you David, and everyone at AutoNation.

Ray Elms & Janet Hold

Sep 16, 2014

This was the best experience I have ever had at a car dealer. I was treated like a friend not like just another customer

srajav

Sep 16, 2014

It was a good experience, the salesperson was patient as we worked through the pricing and vehicle selection.

pablosergio.cardenas

Sep 16, 2014

I called and spoke to a salesman about a car that was advertised on their own website, I gave himthe stock number of the vehicle to make sure it was still available, he responded it was, I read to him the price that was on the website and he verified price and stated yes that's a good deal huh ?So I piled my family this evening drove the miles one way , spent two hours their only to find out that the sales manager upped the price of the car by $ 1800 , once I asked him why they raised the price he pretended he did not know what I talking about.... and he would see if he can work the numbers to get it down to the advertised price.. I said " what " ......We decided that we would no spend out hard earned money at this dealership for being dishonest from the start and trying to lure you in under false pretenses...BEWARE !!!!!!!!!!!!!!!!!!!! MY NAME IS PABLO CARDENAS IF SOMEONE CARES TO CALL FROM THE DEALERSHIP 480-519-7267

HannahW

Sep 5, 2014

I have dealt with awful car dealerships in the past, sitting for 7 hours ALONE while every hour they offer me a drink or something and then continue to bring out offers that are no where near what I asked for, not even for the car I actually liked! I called AutoNation Nissan and told them about my situation and within a 30 minute phone call, no pressure at all I was headed to the dealership that night. When I arrived, just as promised the two cars I liked were pulled up front and ready for me. I was immediately greeted in the parking lot and then within less than a minute the sales person I spoke to on the phone (AJ Alder) was at a table with me doing the credit application. I appreciate that he didn't have me test drive first just to let me down after the credit app. In less than 15 minutes he returned with my credit application told me what we could do, gave me the option of using their college graduate program for lower interest and THEN we went out for the test drive. After returning to the dealership he brought out the contract for both cars with payments lower than I asked and a perfect interest rate and told me "feel free to sign on which ever car you choose" again there was no pressure from him at all (surprisingly considering it was 10:15pm and they close at 9pm) I chose the 2014 sentra. Normally in a commission based environment you are completely ignored by everyone except the person getting the deal.. But here at AutoNation I was acknowledged and held conversation with every person in the building. I was referred here by a family member who was treated amazingly and I have to say I got the same treatment. The entire staff especially AJ and Mariah in financing were awesome. I'd do it all again and again. I've never had such a smooth stress free car buy in my life!

Cruiser

Sep 3, 2014

AutoNation Nissan Tempe provided a team that made car buying a pleasure. So many bad experiences throughout the years of buying cars were making us dread going to a dealer. This team made all that go away. They were quick, helpful throughout the entire process and very customer orientated. One thing we noticed that whenever we brought up a list of cars, AutoNation always came up with the best prices.

Melissa-Pittsburgh

Sep 3, 2014

Go see Frank Cook!!!! I got an amazing deal on my Altima lease!!! I will definitely be a returning customer when my husband's lease is up on his Nissan!!

New Leaf owner

Aug 30, 2014

Dealing with Dave Dewitt was like chatting with someone knowledgeable about the Leaf and not like dealing with a sales person. I am only one week into being a Leaf owner, but every day I discover something cool or practical. I always hate the buying process, Nissan was no worse than others and at least the finance guy (Dave) was personable.

Ali

Aug 24, 2014

I was looking for Nissan Sentra. first time started when I found a good deal on their website. I called them and they confirmed the offer and the car still available when I got their they told me that the car was missing and they did not know where is the car and it might be taken for joy rid but the had another car that had the same features but different color for the same price after checked and drove the car I found that this car had many features lees than that I came for and they didn't mention that it did not has some features and they sure me that it's exact same car but different color hoping that I would not notice the difference, It should have been at least $1000 less but they wanted to reduce the price and the car that I came for is still missing and they were going to call me the next day. The second experience when they called me two day later and they offered me a different car I checked the car on their website and I called them back and made a deal and appointment when I got there they increased the price by $1000 and they could not make the deal that we agreed on through phone. In conclusion, they have but a fails adds to bring people in and try to sell them different cars cheaper for the same price. Be careful if you insist to purchase from them and check that the car you are getting is the same car that you want and you come for

lovelyrp

Aug 20, 2014

I was looking for a new car, AutoNation Nissan Tempe had the exact car I wanted for the best price and they accepted my trade. It was a very good shopping/buying experience.

Swanson Family

Aug 14, 2014

We had a great experience buying a used Prius from this dealership. The salesman, Jon Sellers, was kind, knowledgeable and very easy to work with. The sales process was easy and they were up-front about everything. We will definitely be contacting Jon about any future vehicular needs!

Jeffrey Gonzales

Aug 7, 2014

the car sales associate, Sammy Curbelo was great to work with. He stuck with us until we got the car we were looking for. He was very patient and accommodating. The Sales Manager, Noah should also be commended for getting us the right deal - he was clear and straightforward but also listened to our needs. Both individuals were very professional with great customer service which made our buying experience a pleasant one. We will surely come back and recommend your dealership to all out friends.

Dougeroo

Aug 6, 2014

Overall, my buying experience was good and John Sellers is all pro...Only had too get ready to leave one time to get the price !! Got the whole process done and delivered in about 3 hrs. A new record for me ! Thanks John.

Peter

Aug 5, 2014

Got an unbeatable deal for a Nissan senora SV, thanks to Jim who assisted us through the entire process without the usual pressure accustomed with sales rep

Veronica Hendrickson

Aug 5, 2014

I bought a ford fusion there & they lied about the whole paper work.. I had to re-do a contract. They made me take the car back after signing the first contract. The sales person was real rude (Andre & Chris).

happycarowner22

Aug 4, 2014

Went to buy a car and the salesman Mike Lubash was really easy to work with. Got an awesome deal and I am very happy! The whole process went very smoothly and I would recommend this dealer and definitely Mike to anyone.

miner AR

Aug 4, 2014

Andre terry and seyed did every thing possiable to put me in the truck I wanted thank you they did an excellent job for me

frank, helpful man

Aug 3, 2014

I'm truly lucky to have been helped here. I never had any feeling of buyers remorse. They did everything they could took work with me and is something I will always be grateful for.

Wirthop

Aug 3, 2014

Our salesperson was very genuine and helpful. He was the reason we bought our Murano at AutoNation.

CHackworth

Jul 31, 2014

If you need you car repaired at this dealer be sure you are not assigned a Robert Ratner as your service representative. He was rude, condescending, and short with me. He showed no concern for me a customer and made no effort to make sure my needs were met. Be assigned to him was the single worst customer service experience of my life.

donnagrl78

Jul 31, 2014

Frank made the whole experience completely easy and hassle free. He was not pushy like some salesman are. I could have not had a better experience anywhere else.

Desert Rat

Jul 30, 2014

The sale person did a lot of work to obtain the exact vehicle I wanted. They didn't have one in stock but found one a couple of hundred miles away and brought it to the lot for me. That was greatly appreciated and maybe the only time in my memory I got exactly what I wanted. The negotiation process for my trade in wasn't nearly as pleasant but was probably what one should expect, although I didn't for some reason. While everyone involved was courteous and respectful I found it impossible to get what Kelly's Blue book said was equitable, or even close to equitable, for my trade in. So I was left with the decision of leaving significant money on the table or walking away from the deal that had the exact vehicle I wanted. So I left the money on the table and took the vehicle but I have to admit it diminished what started out as a great experience to somewhere between average to good. Too bad after all the work the salesperson did. So for a couple of thousand dollars they get this review instead of one that says what a great experience I had. But I would do business again with this dealer but I'd probably sell my old vehicle and not trade it in.

kishia broyles

Jul 24, 2014

I have bought many cars throughout my life time... but last Saturday I went to Tempe Nissan to get a new car and we all know you are there forever.. but I had the best salesman ever ( Jim Yunger)! He was so awesome.... he treated me like I was his daughter looking for my first car. He went over everything with me about my car. I have to be honest this my third car from this dealership and this is the first time I felt like he really cared about me being happy and not just trying to sell me a car!

Tom

Jul 24, 2014

After contacting several dealers we ended here. The whole process went quickly and we were in and out in a few hours. Everyone that we dealt with made the whole buying process pretty stress free.

Brian

Jul 23, 2014

Car dealerships have a daunting reputation, and for the most part I wish I could just go onto Nissan's website and order the car the same way I would order a laptop. Autonation Nissan Tempe had a nice relaxed atmosphere, however, and they didn't make me go through a dragged out negotiation process. They offered a fair price with fair financing and got through the paperwork quickly. There were a few sales gimmicks here and there (a lot of initialing meaningless pieces of paper), but the overall experience was a good one. I got the car I wanted at the price I wanted. I would also add that buying from a large, nationwide dealership has its advantages as well. The most notable being a very user friendly online system of scheduling maintenance appointments. And as I stated above, I like being able to do things online.

Average guy

Jul 17, 2014

Had a good experience. I had done a lot of research and did not have to negotiate a price. Was contacted via internet and went down and bought the vehicle that day. Mike Lubash was very easy to work with.

Tina Alnimri

Jul 16, 2014

I went into the Nissan dealership in Tempe a couple weeks ago and they were amazing! I had tried trading in my 2011 Nissan Versa Hatchback before at a different Nissan but there was nothing they could do to help me. When I attempted at this dealership, David D was my salesperson and he was so helpful! He was very genuine and did everything he could to help me trade in my car. Andre was the one who gave the value of my trade in and really pushed to give me a good amount for it to put towards the 2012 Nissan Sentra that I wanted! He was very helpful, fair and knowledgeable. I truly felt like I was really being taken care of and they were both doing everything they could for my best interest, not just to get a sale (which is how I felt at a different location). Mariya S was the lady who did my finance paperwork who really explained everything to my full understanding and David F was the finance manager who actually helped get my interest rate a little lower and said I can try to re finance in a few months and was very helpful with it all! About a week later I had to go back in to get the lock/unlock beeper programmed to my car because it didn't come with one. Andre and Scott S approved to get it taken care of through Nissan and I didn't have to pay anything which was so amazing and Jerrica F was awesome and so sweet and got me a rental car for the day that they had to program it, which was paid for through Nissan! They were all so incredible and provided the best customer service I have seen in a very long time to make sure I was Happy with my new car!! They all went above and beyond to exceed my expectations and I was really provided with a great experience!!

Versa Man

Jul 13, 2014

I found the experience of shopping for a new car here was wonderful. The staff was very friendly and helpful. I was expecting it to be a long tiring process to get everything finalized, like it sometimes is when shopping for a car and waiting to see if you can even get one. Everything turned out great and finished quickly. I would highly recommend coming to this location when shopping for a vehicle.

Rob

Jul 7, 2014

Andre helped me maximize my trade in while Chris helped me choose the right vehicle, thanks for the help and I highly recommend seeing these two when shopping for a new car with Autonation Nissan in Tempe.

andybsmith

Jul 4, 2014

We ultimately did not buy a car from these folks, however I was a little sad we did not find the right car here. Very laid back, very open about pricing and no pressure.

Jessica

Jul 1, 2014

I did not even plan to buy a car! I went on their website and put a car together with the things I liked. It was super easy and Auto Nation Nissan called me within a few minutes. I spoke with Frank and set up a time to come in. We looked at a few different cars and it was easy to have a simple conversation with him and not be all about business. We got started right away and sooner than I knew it I was getting a brand new car:) I had a few bad experiences with car salesmen a few times, so I was nervous about me showing up by myself, a woman, without a man present. I could clearly tell from the first few minutes that these salesmen and women weren't just wanting to make a sale but wanted to actually know what I wanted and didn't stop until I was completely satisfied. I have never had such a better service ever before in my life! I went in just wanting to look at cars for "kicks and giggles" and came out with a brand new car. This team of amazing people will make u feel at home right away!

Alex S.

Jun 28, 2014

Scott and his service guys rock! They always take good care of me and my truck even though sometimes Nissan themselves have part availability issues. Fortunately for them I understand these things and also know if it can happen Scott will get it done. Long time Nissan owner with no less than 5 brand new owned over the years. Great product, exceptional service, very satisfied. Randy has good people working for him at his dealership.

Dennis S

Jun 24, 2014

The service I received from the first contact on was simply amazing! I started my process of approval online and it was the most seamless car purchase I have ever had. I was in and out in less than 1hr with my new car, and the people I worked with were very personable and provided excellent customer service.

Ram V

Jun 23, 2014

PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. I went to auto nation nissan Tempe for a Altima quote and I had really bad experience. There was no proper response and also they are quoting more prices, price is more than $3000 than market value and I asked like it's a more price but sales representatvie said like if you want to take it or leave it, they were not even interested for price negotiation. Please DO NOT go to this dealer, there are many good Nissan dealers like ABC, Midway etc. I'm giving ZERO rating for this dealer unfortuanately there is no -ve rating other than poor. I never see that kind of bad response from any other dealer in AriZona. PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. --Ram Varma

RAM VARMA

Jun 23, 2014

PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. I went to auto nation nissan Tempe for a new Altima quote and I had really bad experience. There was no proper response and also they are quoting more prices, price is more than $3000 than market value and I asked like it's a more price but sales representatvie said like if you want to take it or leave it, they were not even interested for price negotiation. Please DO NOT go to this dealer, there are many good Nissan dealers like ABC, Midway etc. I'm giving ZERO rating for this dealer UNFORTUNATELY there is no -ve rating other than POOR. I never see that kind of bad response from any other dealer in AriZona. PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. --Ram Varma

ramvarma

Jun 23, 2014

PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME.I went to auto nation nissan Tempe for a Altima quote and I had really bad experience. There was no proper response and also they are quoting more prices, price is more than $3000 than market value and I asked like it's a more price but sales representatvie said like if you want to take it or leave it, they were not even interested for price negotiation. Please DO NOT go to this dealer, there are many good Nissan dealers like ABC, Midway etc. I'm giving ZERO rating for this dealer I'm really not happy as there is no -ve rating other than zero.I never see that kind of bad response from any other dealer in AriZona.PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME.--Ram Varma

oawstar

Jun 13, 2014

We really appreciated the honest practices and helpful nature of Jim Yungner in buying our Murano. Thank you!

Sudesh N

Jun 10, 2014

Autonation Nissan Tempe is the place i've used to service both my cars for the past several years, even though one of them is a ford. The Service advisers are very courteous and get the job done faster , better than most Nissan service stations. Most dealerships concentrate on the buyers and not existing customers but nissan tempe has my business because they treat me like their no.1 customer. Every time.

SteveA

Jun 7, 2014

After a hassle free buying experience (No pressure from the very nice, knowledgable salesperson, final price of the new car better that what I expected), I have been very pleased with the regular e-mail scheduling from the dealership of the follow-up servicing for my new Murano according to the owner's manual. The personable service personnel have scheduled all appointments to accommodate my own schedule, and the work is done quickly and satisfactorily(the delicious Do-nuts in the waiting area are appreciated too!). Consequently, my vehicle continues to run beautifully. It's also nice to have servicing discount coupon offers available. Great to have a dealership you can trust.

Steve

Jun 3, 2014

Stopped by to get an oil change on my 2012 Nissan Altima. Instead, I ended up trading it in for a 2014 Nissan Altima, same color. I like this car even better! The salesman who sold me the car was very good . . . a real nice guy. I gave an average score on repairs because I have not been able to voice train my car's computer. I stopped by to find out why not, but I never really received a good answer. My previous car, same make and model, was able to do this without a problem. I still remain in the dark concerning this.

Steve - disabled vet

Jun 3, 2014

Stopped by to get an oil change on my 2012 Nissan Altima. Instead, I ended up trading it in for a 2014 Nissan Altima, same color. I like this car even better! The salesman who sold me the car was very good . . . a real nice guy. I gave an average score on repairs because I have not been able to voice train my car's computer. I stopped by to find out why not, but I never really received a good answer. My previous car, same make and model, was able to do this without a problem. I still remain in the dark concerning this.

Rachel W

Jun 2, 2014

***** Best car buying experience. Andre and Jimmy were awesome. Would recommed highly!

Enigma

May 29, 2014

Just bought a fully loaded 2012 Juke and I love it! Frank and Mike were amazing when it came to meeting my neurotic needs to find the perfect car. They were also able to top Toyota's trade in offer for my 2005 Prius. And Andre was a huge help by getting my APR and monthly payments down to the amount I wanted despite being a first time buyer.

Lauren

May 29, 2014

If it were at all possible to have an EXTREMELY UNSATISFIED option next to each star, that is what I would have chosen. To start with, they allowed me to drive off of their lot that they hadn't even approved me for. At that point, I had given them a down payment of $1k. 2 days later , I opened the glove compartment to put registration in and it completely fell out of the dash. Needless to say, it was broken. After that, it randomly fell down on people sitting in the passenger seat. I let Wade know that not only was ANDRE TERRY the rudest person I have EVER met but also that the glove compartment was broken. He said he would fix it no problem. 6 Weeks go by and was told by MARK RIVINGTON, who called me at work (4 minutes in between me not answering my cell the first time he called) that I would need to turn the car in. He called my job and told them it was an absolute EMERGENCY that he speak with me(Some emergency) . at that time, I planned to return the car as I stopped payment on the other half of my down payment (1k). In the end, I had the car about 8/9 weeks at which point I was told I had to return car. This is AFTER they ended up taking another $1k off of my debit card. They refused to give me my money back twice with an excuse that they didn't know how to use the machine. They insisted that I leave them the car while they only gave me $1k out of the2k they had owed. I let WADE know that I will happily bring them the car in the morning so that my money could be properly refunded by the person who actually knows how to use a simple machine. He refused. I feel that WADE never intended to give my money back and that he (as well as his fellow coworkers Mark and Andre) have ABSOLUTELY TERRIBLE customer service ! I do still have the car and at this point, it's not even about money, it's the principal! Unless they tow it from my home, they WILL NOT get the car, until I get my money back!

Chrystal

May 27, 2014

Rodney was helpful, worked to find us exactly what we were looking for, worked to help get us the best deal possible, and made sure the process was smooth and as stress free as possible. Both my husband and I purchased our new cars from Rodney within the past 3 months, and we are delighted with the vehicle and the service and the continued committment by Autonation Nissan Tempe to take care of us and value us as customers.

Happyaltimaowner

May 27, 2014

My salesman Brian Shirley was great- I never felt that dreaded "sales pressure" and I felt like he did his best to get me a great deal on my car. I would definitely recommend Autonation Nissian.

LLamberty-Vargas

May 15, 2014

Rick Torba exceeded my expectations! Excellent customer service! He was very detailed and informative. If you need to purchase a car, I highly recommend you see Rick.

MK

Apr 29, 2014

I purchased a 2013 Altima. I feel the price was fair. I worked with Dave and the sales manager Andre. Dave and Andre were able to throw in tint as well as fix the front bumper from a license plate holder. Windows looks great and so does the bumper.They were bought helpful and professional. Overall, a good experience.

LARRY DAVIDSON

Apr 26, 2014

I have been ignored, put off & poorly informed about a $1300.00 refund due. Now I am told it will not happen. I guess if they stall long enough, they can find a way to weasel out! L. Davidson

krf

Apr 24, 2014

My experience at this dealership was very positive. Frank and Andre treated me fairly and professionally. The entire staff I dealt with at this business was very helpful and I would recommend them to anyone wanting to purchase a vehicle.

Jesseca Johnson

Apr 17, 2014

Where do I start with Auto Nation Nissan! Auto Nation Nissan has been so good to me, my family and friends... I started off looking for a car that would be within my budget of no more than seven or eight thousand dollars. I did shop around in the Tempe Autoplex and the first place I went was trying to get over on me and thought because, I was a female it would be easy to make a deal. Sorry, I have a lot of car experience and refuse to be ripped off. I drove around and seen a banner saying cars starting at 5,999 and a 3day money back guaranteed. I must say this caught my eye and I just knew the Nissan car lot was going to make me a deal. When I arrived (Car Salesman Donny, greeted me with a smile and very pleasant attitude). The first car I seen was a 2006 Chevy Malibu- it was in my price range and clean inside and out. I knew this was what I wanted and I knew it would be mines. Keep in mind it was about 7:45pm or almost 8pm and on top of that paperwork and also waiting be approved through finance. Donny and the Sales manager (Dre) was so patience and made sure they got me the deal that I wanted. I did not leave tell about 9pm or almost 10pm and my sales rep Donny, stayed the entire time. I was so happy with my car and the services that were provided. I couldnt have received better services at any other dealership. I appreciate the fact that the Sales manager (Dre) or my sales rep (Donny) never once made me feel pressured when making the deal or trying to change my mind into buying something I did not want. After having such a great experience with my sales rep Donny and manager Dre, I just knew this would be the place to spread the word if anyone needed a car. After I purchased my car, my dad, aunt, 2 cousins, and my friend also went and purchased cars with Auto Nation Nissan My car has been great to me and thank God, I havent had any major or minor mechanical problems with my car This is not just a car dealership this is a place that makes shopping and buying a car feel like home Big thanks to Sales Manager Dre and sales rep Donny You guys ROCK!!!

Justin Amerine

Apr 17, 2014

I've been living in the Arizona area for a while with one vehicle for me and my wife, we had been searching for a second car and our experience with a number of dealerships were to put it nicely very poor. We came to look at the preowned auto department and was approached by Francisco he was extremely nice and helpful. Not pushy what so ever and he truly listened to my concerns and experiences. Once we had found a vehicle of our choosing I then met Andre the preowned department manager who was very helpful and once again exceeded our expectations by getting us a better rate, helping with the price and just be a top notch sales team. I've worked in sales a very long time and these two are an example of what the auto industry needs more of. Thank you guys for all your help and if you need a preowned vehicle to ask for them!!

Eddie R

Apr 9, 2014

Mr. Jacobs/Mr. Vicek, I wanted to take a moment to let you know about my experience with your service department and two particular individuals. First, I must add that I purchased a 2014 Nissan GTR from you guys in late January. The sales experience was great and quick. By far the best experience purchasing a car, ever. Regarding the service department. Jerrica Farrell and Stephen Tapia, in my opinion, are top notch and a main reason on why I am going to your dealership rather than the one that is 10 miles closer to me. In all my years of car owning have I never experienced a service like this. Jerrica has, since the time of purchasing the car, gone above and beyond answering all my questions and concerns regarding the car. She periodically checks in with me to see how the car is running and to see if I have any concerns. Excellent service beyond words. Stephen Tapia, my service advisor, is also beyond words one of the best I have ever dealt with. He always takes my concerns as his own and he treats my car as if it was his. I know GTR's are very special but he seems to take very special care of it when it is in. He also addresses my concerns and provides me with detailed information about these cars that helps put my mind at ease. I have had some performance cars ( the last being a modded CTS V coupe ) but this one is unique and between the both of them I know it is in good hands. I wanted you to know about how your employees are treating their customers. These two are obviously doing it right and I feel they should be recognized. Again, I have a dealership that is closer to me by about 10 miles but the service I am getting from your dealership and your employees is why I keep coming back to you. I am happy to say, that after this car, it WILL be another GTR and I will be only doing business with your dealership and your employees. I am going to be sending a letter like to Nissan's customer service as well as I feel that they should know the great lengths that Auto Nation Nissan Tempe is going to make sure their customers are taken care of. Thank you for your time,

Andy B

Mar 17, 2014

This was by far the worst car experience I've ever had. We were screamed at, we had our personal property scratch paper stolen even after protest and we were coaxed and lied to to sign a contact that has blatant and fatal mistakes in it. I can conceive of a financial officer who would be stupid enough to make these mistakes, this has to be guile. I am saddened that such a great facade is just thievery underneath. I will be searching for anyway to fix this illegal contact. It should not be up to me to fix YOUR mistake, but I will.

Linda

Mar 3, 2014

Despite my difficulty in arriving at a final decision on which Murano to purchase, my Sales Consultant, Elizabeth Shuman, was very helpful and patient throughout the process. She was knowledgeable about the inventory, pointed out the differences in various features but did not try to push me in one direction or another so that I could ultiamely decide what best suited my needs . I also appreciated Mariya in the finance department for efficiently getting us through all the paperwork and the Sales Managers for working with me on a sales price and trade-in value. I recommend asking for Elizabeth Shuman if you visit AutoNation Nissan in Tempe for top-quality service.

Frustrated

Feb 21, 2014

Just moved to AZ So I guess it's normal to have an oil change and fluid washes take over 3 hours. Came in for oil change and potential tire pressure sensor changes. Was told needed new tires after I had them replaced less than a year earlier. It took over an hour to just let me know potential costs. What a joke of place

Diane- mother of a truck named Blue

Feb 19, 2014

I just purchased a new Nissan Frontier 4x4 from Auto Nation in Tempe, Arizona. It was the best car buying experience I have ever had. Frank Cook was pretty much a perfect salesman. No pressure. ( Plus we got to ride around the lot in a golf cart ;-) ) I did my Internet research and went in with a list of what I wanted and Frank Cook got it for me that day. I was also impressed that he took the time to drive me over to another Auto Nation dealer in town because they had just received the almost exact truck I wanted and it is the one I purchased. And I love it! I had a Datsun back in the day and a previous Nissan Frontier and I have to say that in its price range and in other price ranges-Nissans are the best deal for your buck. They have great engines that last a long time. Our old Nissan Frontier had 245 thousand miles and still going strong. So, do your research online, decide what you want and go see Frank Cook. He will get you what you want at a good price. (I am a real customer, not related to anyone at Nissan, and I wasn't paid or given anything to write this-they are that good.) Service was excellent in every way and they are doing follow up to make sure I have everything I need.

Satisfied buyer

Feb 13, 2014

Outstanding sales experience. Sales representative was knowledgeable about the vehicle. No high pressure selling.

Eddie R

Feb 11, 2014

Bought a Nissan GTR from Bart Thomas and Jim Yunger a couple of weeks ago. The sales experience and finance experience was great. Not your typical sales experience. These guys did not play any games and was straight forward with the whole process. There was a small scratch on the car but they took care of it right away. Would recommend this dealership as well as Jim/Bart anytime.

happynewowner

Feb 7, 2014

I had a great experience purchasing my new car. Everyone was very helpful and there was no pressure.

KourtD

Jan 16, 2014

After filling out the college program app, I was contacted by Carmen a sales rep who was amazing!! She helped me with decisions and worked with me up to this day. She's not pushy or makes you feel rushed. The paperwork was a breeze and I am excited about my vehicle.

Denise Aber-Ramsey

Jan 15, 2014

I enjoyed my experience when leasing my new Nissan Sentra. All of the staff that I came in contact with were professional and courteous. Aaron Anderson was and continues to be very helpful with my new car. Joe Call was very helpful in guiding me to the financing. He is very knowledgeable! It was and continues to be a very positive experience.

Oksana

Jan 10, 2014

Carmen was my sales Rep. Very helpful, polite, understanding, caring and most of all a great listener. Every time I call she would call me back the same day. Thank you so much

Scottsdale Car Buyer

Jan 5, 2014

After having owned 3 new Nissans and dealing with other dealers, this was by far my best experience. Jim Yungner at AutoNation Nissan in Tempe, AZ was the best. He helped me find the vehicle I wanted and worked the numbers over the phone before I even stepped foot in the dealership. Right down to the rebates and financing it was a great buying experience. Only took an houir at the dealership from start to finish. This is what car buying should be. I live 2 miles from Pinnacle Nissan in Scottsdale and have given them the opportunity to get my business and every time they show me they don't want to do business. I don't know how they can sell cars to anyone.

Dan & Dana

Dec 28, 2013

From the time that my wife & I walked in we were made to feel at ease, it's like buying a car from a family member. Have a cup of coffee, describe what you want & what you expect to spend & relax & let the paper work catch up & in a short time you're on your way home. It's never been this easy to by a car. Carmen knew her job, the product & how to be sure that we were happy when we pulled out in our new Altima!

Walter

Dec 20, 2013

All good. Good car (the radio presets are pushing my buttons, but that may just be a matter of "touch"), good staff, good experience.

AutoNation Nissan Tempe

Dec 10, 2013

They treated me with class and respect. Didn't try to waste my time. Donovan Kemp is a real gem. Great guy.

Judy MJ

Dec 3, 2013

Having my last car for close to 13 years, I dreaded shopping for a new or used car or for that matter visiting a dealer. Prior to going to Auto Nation Nissan I made a trip to a dealer in Peoria (because of seeing a used Nissan ad on line) and he confirmed all my fears of shopping for a car whether new or used. The used car advertised did not have many of the listed features with the exception of the price. Because I was mentally sold on a Nissan, we decided to stop at the Auto Nation Nissan dealer just to "look". Carmen greeted us and took us to see the used Rogues. Carmen was very easy going and did not pressure me in any way to look at cars that held no interest. Unfortunately the used Rogues did not appeal to me. She did point out the 2014 Rogue features that basically were the remedies to the problems I had with 2012's and 2013's. Carmen was the antithesis of a car salesperson. In other words Carmen did not coerce me or pressure me. She had all the answers to my questions. Carmen even made the trip home with me to pick up my 13 year old trade in (brave). Thank you Carmen for your service above and beyond the call of duty. I hope Nissan can see that the new autos may be their jewel but you are definitely the platinum setting in their organization. I do love driving my new 2014 Rogue! A special note to David F., the Finance Manager... your service was quick and easy and I appreciated how painless and pleasant you made the transaction...great rate too.

M&N

Oct 28, 2013

Everything they have to offer was great and I would definitely go back to buy another vehicle. It was my first time buying a vehicle, they walked me through the steps and over everything before I purchased. It was a great experience overall!

marlarae

Oct 27, 2013

After two weeks of contacting other dealers and getting little or no response, I contacted Nissan Tempe and within a few hours I received a response to my inquiry from Frank. We communicated via email and an appointment was made. Upon arriving I was greeted by a smiling Frank, who immediately introduced me to his manager, Andre. Frank was attentive, and listened to my needs and wants and within 15 minutes he presented a car that I immediately fell in love with! There was a minor issue with the car and management insured me they would take car of it and I was given a brand new car to use as a rental! Tomis (finance) was a pleasure to work with and he did not give me empty promises on what he could do to get me approved. He worked diligently to get me approved a great rate and shared his knowledge with that i will use towards my next automobile purchase in the next 8-9 months and it will be from Nissan!!!!!

F. Mendez

Oct 26, 2013

I was helped by Jim Yunger and Mark in finance. I was afraid i wouldnt be approved but i was accepted. These men really made buying a used car comfortable. Not once did I feel pressured to make a commitment to buy. Jim filled my fuel tank. He got the car detailed. And Got a second key made for me. Thank you Jim, mark and auto Nation Nissan.

Kimberly

Oct 26, 2013

After spending 2 days at other dealerships, it was a pleasure to walk in to AutoNation Nissan Tempe. I worked with Lisa Gomez and Bob Bittinger. Two great people who never once poured on any pressure. I expressed what terms I was hoping to stay around because quite frankly, I alone know what my budget is! Found out that the prices in the ads for this location are truly the prices on the car and then you count in any qualified rebates. No fluff, no marketing tactics to get you in the door. An hour and a half, we were able to work together and a contract was signed!! Lisa and Bob truly know their customers come in because they would like to drive away in a new car and they do what it takes to make that happen. Found out a lot about the other dealerships just by my experience here. Thank you Lisa, Bob and Noah (finance) and AutoNation Nissan Tempe, I am loving my new Rogue!!

Brad R

Oct 25, 2013

Hands Down,,Tempe Nissan is miles ahead of everyone else No Pressure Sales Team and Customer Service is what sealed The Deal!!

PhoenixGirl2013

Oct 25, 2013

Bought two cars here since 2011. First time was good. Went back to a familiar place for next vehicle and had too many hassles. Sales manager Bob is very rude once they have your money. I was lied to a couple times. I'm purposely taking off the Auto Nation license place frame off of my car because I don't want to advertise for them. I took my issues to 'Bob's' attention by leaving him a voicemail. It took him four days to call me back! He left me a message because I was at work and his message said he would try me again later. Yeah that did not happen. I called him back (hoping a supposed manager would care) because I discovered I was lied to about a feature on my car. He was so incredibly rude to me. I couldn't believe it. I love my car but I'll go to a different Nissan dealership next time. Oh and the staff tells you to not complete a survey if it's not 100% perfect. They drill this in to your head more than is healthy.

Kathy, AZ

Oct 11, 2013

We went to the dealership to just look and compare the vehicles we were interested in.Alp greeted us and was most helpful with information and knowledge. He was very patient with us and was very keyed in on what we did and did not want. He took the time to search for the right vehicle for us and we did more than one test drive. The buying process was truly a no hassle experience. I would recommend this dealership to friends and family

Steve A

Sep 13, 2013

The price on Cars.com was the price they initially offered the car at. I checked with a couple other dealerships and their price was misleading due to rebates that I did not qualify because I wasn't a first time buyer, recent graduate, x military and whatever else they used to get the price down.

David

Aug 23, 2013

This was our 2nd purchase from Autonation within the last 2 years. All costs clearly indicated on the paperwork. No last-minute sneaky charges. No high pressure from the salesman to sign. The finance manager made the extended warranty options known. He applied slight, but not excessive, pressure to purchase the warranties, so I never felt uncomfortable. Both the salesmen and finance managers were very patient with my many questions, which I greatly appreciate. Both experiences were much less stressful than other car-buying experiences I've had my entire life. Car buying is so dreadful for me (and many others)...I am trying to be a good steward of the money my wife and I have, so getting the most car for every dollar is critical. These two purchases are the only times I have never felt buyer's remorse the day after the purchase. Could I have waited for another sale and saved a few dollars? Should I have held out for a greater trade-in offer? Perhaps, but at some point you have to pull the trigger. That being said, I will certainly consider Autonation in the future, but I will always shop their competition, too.

wtran

Jul 20, 2013

I have never been unhappier with service and professionalism than my short time with Nissan. In the last year alone, my household purchased two brand new 2013 vehicles only for each vehicle to start falling apart, weeks in. My Nissan Sentra's washers and bolts underneath the car, burned to the point where it came off as it was driving, making my car shake violently and make extremely loud noises. While I was on the highway, I experienced acceleration issue and the tachometer was maxed. My sister's car experienced the same acceleration issue and one of the plastic panels to her car just popped out and fell and on her as she was driving, almost causing an accident from the shock at the time. After it was reinstalled again, the same thing happened another time. I came to Noah at the finance department probably about three months ago about a credit issue for my dad. His loan officer informed him that all he needed to do was fill out the enrollment sheet as soon as he got it, and that that was that. The payment would automatically be deducted. It wasn't deducted. My dad was charged for late payment and his credit was affected. After spending six hours or more at the dealership, and finally bringing my dad in, Noah said "I don't deal with this matter." He rescinded his comment after he heard us out and realized, yes, the loan officer did give my dad the wrong information. He would help us make the call to the bank to clear the matter out. The bank was closed (eastern time) and he said "My day off is tomorrow, but when I get back, I'll make the call and I'll let you know as soon as I do." Fast forward two three months and I still never heard from him. I called in at least every week, probably 20-30 phone calls, leaving voice-mails to both the front desk and to his voice-mail, all left unanswered and un-returned. When I finally caught him off guard this afternoon and he finally picked up, he simply said, after months of waiting, "I don't deal with that, you're responsible." After three months, he basically told me that he didn't call, and that we should've handled this, when we explained what happened. I don't know about other people, but our lives are immersed in our work. We have bills to pay, we try and get by. When we were told something was done, we expected it to be done. Like how auto-enrollment would pay off the car, like how Noah would make the phone call for us. We pay for two cars only to put time and effort on our behalf to chase down the dealers who sold them to us, despite all the issues that car came with. The only reason why we didn't purchase our third vehicle (a truck) there, was because my dad was scoffed at by one of the sales representatives there for his credit issue (after my dad exposed that he increased the previously quoted price). This wasn't the only Nissan dealer that I went to, I also went to the one in Chandler, and we still were being heckled. I've made it my goal to make sure that everyone knows how poorly treated a customer can be (at those two specific locations). Simply stating that all of Nissan is bad, is unreasonable. But saying it is good, is hardly the truth at this point. I guess that my objective is simply for you to be aware, I'm trying to share my story with as many people who would hear it, as possible.

wtran1

Jul 20, 2013

I have never been unhappier with service and professionalism than my short time with Nissan. In the last year alone, my household purchased two brand new 2013 vehicles only for each vehicle to start falling apart, weeks in. My Nissan Sentra's washers and bolts underneath the car, burned to the point where it came off as it was driving, making my car shake violently and make extremely loud noises. While I was on the highway, I experienced acceleration issue and the tachometer was maxed. My sister's car experienced the same acceleration issue and one of the plastic panels to her car just popped out and fell and on her as she was driving, almost causing an accident from the shock at the time. After it was reinstalled again, the same thing happened another time.I came to Noah at the finance department probably about three months ago about a credit issue for a family member. His loan officer informed him that all he needed to do was fill out the enrollment sheet as soon as he got it, and that that was that. The payment would automatically be deducted. It wasn't deducted. This family member was charged for late payment and his credit was affected. After spending six hours or more at the dealership, and finally bringing this family member in, Noah said "I don't deal with this matter." He rescinded his comment after he heard us out and realized, yes, the loan officer did give us the wrong information. He would help us make the call to the bank to clear the matter out. The bank was closed (eastern time) and he said "My day off is tomorrow, but when I get back, I'll make the call and I'll let you know as soon as I do." Fast forward two three months and I still never heard from him. I called in at least every week, probably 20-30 phone calls, leaving voice-mails to both the front desk and to his voice-mail, all left unanswered and un-returned. When I finally caught him off guard this afternoon and he finally picked up, he simply said, after months of waiting, "I don't deal with that, you're responsible." After three months, he basically told me that he didn't call, and that we should've handled this, when we explained what happened.I don't know about other people, but our lives are immersed in our work. We have bills to pay, we try and get by. When we were told something was done, we expected it to be done. Like how auto-enrollment would pay off the car, like how Noah would make the phone call for us. We pay for two cars only to put time and effort on our behalf to chase down the dealers who sold them to us, despite all the issues that car came with.The only reason why we didn't purchase our third vehicle (a truck) there, was because the family member was scoffed at by one of the sales representatives there for his credit issue (after my dad exposed that he increased the previously quoted price). This wasn't the only Nissan dealer that I went to, I also went to the one in Chandler, and we still were being heckled. I've made it my goal to make sure that everyone knows how poorly treated a customer can be (at those two specific locations). Simply stating that all of Nissan is bad, is unreasonable. But saying it is good, is hardly the truth.I guess that my objective is simply for you to be aware.

Art & Dawn Marshall

Jul 10, 2013

Over the past 20 years we have bought several cars from various dealerships throughout the Phoenix area and we were never impressed enough to write a review, but our experience with AutoNation Nissan was completely a different experience all together. We were initially looking at used vehicles to buy, but when we met Jim Yungner our sales man, he directed us to the 2013 Nissan Rogue and we both immediately loved the car. In fact we loved it so much that we ended up buying it. We have experienced buying vehicles where you practically have to pitch a fit to get your car keys back from the salesman. This experience was by far the most impressive car buying experience that we have ever had. Everything went so smoothly and they gave the keys to our vehicle back right away. Our salesman was exceptional in his knowledge of the vehicles and made the whole process of buying a car pain and stress free.

Kari A.

Jul 9, 2013

I recently came in to Auto Nation to inquire about purchasing a vehicle I had my eyes on. I had an unpleasant experience the night before at a competing dealership in the area. I came in optomistic with high hopes. The internet Saleswoman Debbe Goldstein, friend/salesman Joseph Ochoa down to my Finance Manager Ben C., were phenominal!!! They made me feel welcome and comfortable with the whole process, Not only were they able to get me in the vehicle I wanted, give me top dollar for my trade, the payments were affordable too. You definitely found a new customer in me! I have already spread the word to friends and family! Thank you Auto Nation!

Kim

Jul 3, 2013

I went to several dealers before arriving at AutoNation in Tempe Autoplex. Overall I had a great experience. From the moment I walked in the door I felt comfortable and welcome. I would definitely recommend Dave (salesman) Robert (Sales Director) and Ben (finance) to anyone looking for a car. Dave helped me find exactly what I was looking for. He was well informed on the car and all its features. There were several things Dave showed me about my 2013 Nissan Altima that the other three dealers I had been to, didn't even mention (the remote start feature and back up camera to name a few). After signing the papers I noticed a scratch on the passenger side door. Without any questions or complaints they had the scratch fixed and you would never know it was there. The service was truly exceptional!

Ken & Pamela

Jun 28, 2013

We purchased a Nissan Rogue S from Nissan Tempe with help from Debbe, the Internet Manager. I conducted an initial search for a Nissan Rogue, Toyota Rav4, Honda CRV and Ford Escape via the net. Debbe was the first one to respond with a listing of units along with available rebates for the Rogue. The units were available in contrast against so many other dealers' fictitious internet deals. Debbe helped us with the various rebates available at the time, which other brands could not match or care.We purchased the Rogue from Nissan Tempe and my wife is very happy with the units.

loops m.

Jun 27, 2013

I have bought 3cars from this location (used cars) and everytime I do the process isas easy and ooth as you can expect when buying a car. The staff is very friendly and helpful. I don't feel like they are too pushy like other places ive been too...and the cars they sell are quality cars. I did make a mistake and bought a car at another dealership....that's why a year later I came back to trade it in with autonation nissan in tempe. I will he back.

azstumbler

May 29, 2013

took my vehicle in for a check engine light. they want to charge me close to $90 to scan for the code when I had already given it to them. Then they proceeded to tell me I had broken engine mounts, timing belt was bad, and I had an oil leak in addition to wanting to charge me close to $300 for the part and another $300 for labor to fix the problem that I brought the vehicle in for. Trouble is the part costs $130 and the labor should had been $200, the motor mounts were inspected by a collision center along with checking for oil leaks and other mechanical issues due to repairs they were making due to an accident I had and they said the mounts were fine and there were no oil leaks. The timing belt they so desperately wanted to replace does not exist in my vehicle as it is a timing chain and according to the manufacture does not need to be replaced. Adding insult to injury this vehicle is an SUV 4X4 intended to go off road and the service adviser told me I spent too much time on dirt or dusty roads and the vehicle was not designed for that. Stay as far away as possible from these buffoons.

kaylan02

May 28, 2013

Tempe Nissan worked with us to get the car we wanted and to stay within our budget without a lot of hassle. It was a great experience and I will recommend them to everyone I know.

Krisoquin

May 26, 2013

I would highly recommend this dealership and especially salesman Dave D. He was patient and informative. This was a no-pressure experience and I drove away with a beautiful new car for a very reasonable price.

James, Karen, Zack

May 18, 2013

We took in our 20011 Silverado that was jacked up , looking to down size. Our salesman Mike M. showed us what they had and we liked a Frontier they had. He was great and he helped us thru the whole process. We were in and out in less than three hours. That was great for us. I mean done with everything. All the staff was real helpful thru the whole process. I would recommend them to everybody.

hollandmth

May 17, 2013

I have never been treated this well at a dealership before. I came in with a used car that I was charged too much for with an extremely high interest rate and walked out with a brand new Versa with an extremely low interest rate and I couldn't be happier. I would heartily recommend this dealership to anyone looking for a great car at a very good price and exceptional customer service. Thanks to Power Nissan in Tempe I am a very satisfied customer and look forward to having all future service done by them.

pj4186

May 14, 2013

I bought used ToyotaPrius2008 in last march from PowerNissan Tempe. After two months its MFD touch screen died and it cost me $1200 to fix it. its Keyless entry is not working. I wouldn't consider to buy another used car from them.

Adrienne

May 12, 2013

We used USAA car buying program and Brad at Power Nissan Tempe contacted us with a fantastic quote on a new 2013 Nissan Rogue SV that was far below all the competitors. I worked with Brad throughout the week to take care of all the paperwork needed for our trade in of our 2009 Rogue and to make sure that we were in and out as quickly as possible when we came in on that following Saturday. Brad said he wanted to try to have everything done in 2 hours. When we arrived, Brad was busy with another couple, so Nabeel jumped in to help us. Nabeel worked along with everything Brad had set up, took us on a test drive to make sure we were happy with everything I had picked out online, worked out all the trad-in details and payoff details of my vehicle and gave us an upfront quote so there was no hidden fees or questions. This really was the easiest car buying experiences we've ever had. We felt like we were treated like friends or family there. And we were in and out in about 2 hours with the test drive. Since we already had our financing prior to coming to the dealership, there wasn't much to do back in finance other than sign over the check and work out the few signatures. But honestly, this process was so smooth and the people here are so up front about everything and really do want your business again that you don't have to worry about any funny business. We are a Nissan family and we will be back again!

SarahSue

May 9, 2013

Thank You Brian Shirley (Fleet Dept) for making buying my new 2013 Altima an awesome experience!! You are the Best!! I love my new car by the way!!

Breezy91

May 5, 2013

Louis Carcamo made my experience very easy and stress free. I am so happy with my purchase. I highly recommend Power Nissan Tempe if you're looking to buy a car!

BairdKinney

May 1, 2013

My experience with Power Nissan Tempe was far superior to any other car buying experience I've had, and there have been many for me over the past 40 years. Because of their superior selection and a genuine willingness to 'be there for me' in all aspects of the car buying experience, I am abundantly pleased to have done what I did. I bought a plane ticket to get me from my home state of ARKANSAS to Phoenix rather than shopping locally & having to opt for less than what I was ultimately seeking. As my flight was late, several people had to stay way past closing time to fulfill my dream of getting to buy just what I wanted at the price I needed. I would gladly do it all over again, and hope to repeat this process several more times. My first time to buy NISSAN & I am committed to staying with this brand & dealership! Absolutely wonderful care, attention and courtesy...truly this experience was a blessing...THANKS GUYS ! Baird Kinney, Jordan, Arkansas

Darla S

Apr 23, 2013

My husband and I bought a Frontier from Power Nissan 2 weeks ago. I have always hated the car buying experience. But we had the best experience at Power Nissan. Our salesman Tomis, he was great and very knowledgeable. He was up front and honest with us. Any numbers we talked about were presented to us in writing before any deal was made. The managers we all very nice and friendly. When we sat down with fiance to go through the contract.. he did try to sell us the "extra" warranty, (doing his job) which we opted out of, he tried a couple times to sell it.. but we never felt pressured to buy it... he explained the plan in detail, and it printed out in black in white for us to see... and how much it would add to our contract etc....but as I said we opted out and he understood and continued on. We will definitely go back to Power Nissan when we are ready to buy another vehicle. They did a fresh detail and filled the tank, pulled it up to where we were waiting and would not let us leave until the manager did a "walk around" of truck with us, making sure everything was satisfactory. The whole buying process was very pleasant and were out the door in less than 4 hours. And..we love our truck!

kelly393

Apr 20, 2013

Theo was extremely helpful and personable. He made the car buying experience enjoyable. He pointed us to a car that we weren't considering at first, but actually exceeded our expectations. We are very happy with our purchase.

Espo813

Apr 11, 2013

We received GREAT service and an overall great experience in working with Brad and Power Nissan Tempe. Not only did we get the BEST LEGITIMATE price of any Arizona dealer, we were treated with courtesy and respect. I was researching Quests on cars.com for several months. After contacting 3 other Phoenix metro Nissan dealerships, and finding their online price was a hoax, I very skeptically contacted Power NISSAN. What a pleasant surprise to find out that this dealership was honest in their advertising. I test drove the quest and loved it. We thought for the next 3 weeks about the purchase. We were in no way hassled ...when we decided to purchase, the dealership was AWESOME in helping finalize the deal. Finance was NOT pushy..very efficient and professional. I would definitely recommend this dealer AND Brad Fraser..thanks..we LOVE our new Quest.

rbenhoff

Apr 11, 2013

I stopped in to look at a car for my son. I met Carolyn Kane and Wade Given. They were able to make me a great deal on my 2005 Jaguar X-Type as a trade for a 2006 Toyota Solara. They both went out of their way to make it happen. Carolyn went above and beyond to satisfy me and my son, who was looking to buy his 1st car since battling leukemia. I would highly recommend this dealership and this sales team to anyone looking for a great deal and awesome customer service.

Danimal

Apr 8, 2013

Carmine responded to my original request for a quote. She sent the quote for the crew cab 4WD Frontier (apparently last one for 2012). It unfortunately didn't have several of the things on it like the 05 Frontier that I traded in. But Jim Yunger worked with me and management to account for those missing features when they were estimating my trade-in value. I brought the truck back in to have the second power socket installed in the dash (was indicated as being a standard feature in the manual and it also was standard on my 05). Monika Savard in the Service deparment handled the install and had it done by the end of the day. The truck has functioned well and after 500 miles and a new hitch on the back, I finally got a chance to tow my trailer with the new truck. Effortless. All I have to do now is figure out a way to carry my dog without her shedding all over the nice clean upolstery!

Stephanie E

Apr 4, 2013

I only have great things to say about this dealership!!! I had been researching the Quest since January. After calling 3 Phoenix metro NISSAN dealerships only to find that their online prices were NOT legitimate, I was starting to lose hope. Upon expressing interest online, I was promptly conacted via email by Brad Fraser. I was pleased to discover that the price listed on Cars.com was the ACTUAL price of the car- no crazy hidden dealer "add-ons" like ABC AND Midway Nissan both had. Brad was patient with us- we took 3 weeks from our 1st test drive to finally purchase. Brad was NOT pusy, aggresive. Brad was professional on the phone, in person, and in all emai correspondace. The finance department was just as professional. We were in a hurry when we picked up the vehicle- and the finance dept was GREAT at getting us on the road quickly. I would definitely A) purchase again from Tempe Nissan B) Recommend this dealership (I actually already have). thanks for a pleasant car buying experience... We absolutely love our new Quest- and we got a TREMENDOUS price . THANKS

mindy.w0815

Apr 1, 2013

I had an awesome experience with Debbie. She made buying a new car a great experience for me.. I got a new reliable car and great service.. Who could ask for anything more..

AZ Otis

Mar 30, 2013

Great service and sales effort. This is one of the best dealerships around Phoenix! They are concerned that you get top value for your money and really try to make your service trip as easy as it can be.

happybuyer13

Mar 29, 2013

While purchasing a car is not normally one we look forward to, dealing with Carmen Spidel - internet sales manager at Power Nissan Tempe - made it a pleasant experience. Carmen did her best to point out all the features and benefits of the car without being overbearing. She was very knowledgeable, pleasant, and patient. Carmen worked very hard to get us the car we wanted at a price that worked for everyone. She then took the time to explain all the ins and outs of the technology on the car we were purchasing - showing us how to set and use all of it. She continues to check up on us to see that everything is going well with our new car. We had to have an adjustment made on the car and brought it into the service dept. without an appointment. The car was taken in and adjusted while my husband waited. Didn't expect to not have to come back at an appointed time. We were very pleased and very happy with our new car. Would recommend Carmen Spidel and Power Nissan to family/friends without hesitation.

Pamela

Mar 22, 2013

You would think that spending thousands of dollars would lend a person the ability to be more savvy when purchasing a truck, well since I was a previous owner of a Nissan frontier, I just bought. My salesman, Shiekh Hussain, was there to answer any questions that I may have had. He knew that I was just looking, but he did run the numbers in case. I had had a bad feeling when I left the Kia dealer over two years ago and was on guard. I didn't feel the same pressure here. I didn't have the fast talk that feels like you are getting roped in. While I don't suggest that you walk in and buy like I did, I love Nissan trucks, I have driven another brand before but ended up with a Nissan which was hard to sell after 9 years. I downsized to a car but always missed a truck for its versatility. I am not a frills person, but should have sprung for the electric windows, that is the only regret. I have my truck again, a Nissan Frontier crew cab and I hope it lasts forever!

TrishM4583

Mar 21, 2013

Great Buying Experience! Theo was very professional, knowledgable about the product and quick to find the vehicle that would work for my needs. Theo made the buying process very easy and did not pressure me into purchasing. Would recommend this dealership and Theo in particular to all my family and friends.

joblkhorse

Mar 19, 2013

Our experience today was wonderful! Our sales person was professional and yet personable; Theo made my daughter's first time buying a memorable experience. We are HAPPY!

Shelbyr

Mar 10, 2013

So genuine, helpful, caring, understanding, and hardworking. Absolutely loved her. I will recommend her to anyone that is looking for a car, she did all she could to make sure we were more than satisfied.

GC

Mar 6, 2013

This is the second LEAF I've leased from this dealership. Brian Shirley, again, went above and beyond what was expected. He spent a lot of time setting up the communications needed to use with this car. And for the second time, put on my new seat covers which were more difficult this time do to the more comfortable seats. He always gives you the best deal possible. I strongly recommend Brian Shirley if you are planning on buying or leasing a new vehicle. He's not just a Great Salesperson, but an Outstanding human being. David in Finance was Super too as it only took about ten minutes to get everything signed.

Bill3

Mar 6, 2013

This is the second Nissan LEAF I've leased from this dealership. Brian Shirley, again, went above and beyond what was expected. He spent a lot of time setting up the communications needed to use with this car. And for the second time, put on my new seat covers which were more difficult this time do to the more comfortable seats. He always gives you the best deal possible. I strongly recommend Brian Shirley if you are planning on buying or leasing a new vehicle. He's not just a Great Salesperson, but an Outstanding human being. David in Finance was Super too as it only took about ten minutes to get everything signed.

Rek

Mar 4, 2013

Bought a 2013 Nissan Versa from this dealership. The internet sales manager Jim Yungner was very helpful in giving info and answering questions. He did not act pushy, which was nice. Its a great car so far, and I would recommend this dealership and the sales person. The other staff members were nice and courteous too.

sjproctor2012

Feb 27, 2013

If you want a great buying experience, I definitely recommend Tomis. Great customer service, never pressured us to buy, and stayed throughout the buying process. This was also my first new car purchase and when I had a moment of being overwhelmed, he sat down with me and calmed me down. He will also take the time to answer any and all questions and will not rush you at all. I even found a missing piece on the door and took the car back to the dealership the next day. He knew that we had a limited amount of time to get this fixed and made sure the auto parts department was fast with our fix and stood outside with us the entire time the car was being serviced instead of making another potential sale with a different customer. He is truly awesome and was wonderful to work with. I qualified for the college student program and got a great price and apr for my new 2013 Altima. Definitely was a long process and spent most of the day at the dealership, but overall was a great experience and would buy again from this dealer. Have not had any services done on the car from this dealer yet, but I do have an appointment set for may as my car came with two years of oil changes.

Ryanz

Feb 23, 2013

I gave this place 5 out of 5 stars because it was the most hassle free experience i have ever had in any purchase.The entire staff is extremely professional...no fine print here, just good business. I would recommend Power Nissan Tempe to anyone!

Kingjames

Feb 16, 2013

My wife and I went in to look at cars, we already own a Nissan and were just out to see if there was anything new that would catch our eyes. Then this very knowledgable sales lady started to show up some specials they had from last month and we took a test drive in the Rouge and we were hooked, enough said, thanks Marija.

chubbs

Feb 7, 2013

What an awesome experience, i walked out with a car i absolutely love with extra bonuses! Louis found me a car within my budget, yay!

darthdan27

Jan 20, 2013

My experience with Louis Carcamo was excellent. I felt confident that he was being forthcoming and honest about the vehicles he was showing my wife and I. If we asked him a question about something he was unsure about, he would answer by saying he did not know and would find out for us, rather than making something up. This was refreshing. Also, he did not try and pressure us into buying anything we told him we could not afford. We came in with a price and payment plan we were comfortable with and it was met.My overall experience at Power Nissan was great and I would recommend them to anyone.

jordanmook

Jan 15, 2013

Rick was very personable and listened to all my needs and wants. He went above and beyond the call of a typical sales person. The rest of the staff was very friendly and courteous. I would happily shop there again.

AMILUK

Jan 14, 2013

Carmen was very nice and listened to my needs. The entire team, from Michael,the manager to Ben, the financial gentleman, were also very nice

petermacdonald

Jan 14, 2013

Spent some time visiting other dealerships in the area and ultimately ended up back at your dealership. The Altima was the best car for the money and resale value is amoung the best. After the sale Carmen spent time with me reviewing the entire car inside and out about all the features and gadets and then the next day I had a question and called her and again she was very helpful. This is something I have not experienced at other dealerships and was extremely happy with Power Nissan and especially with Greg and Carmen. What a Team.Thanks,Pete and Sandy

Manuel De La Fuente

Dec 9, 2012

This dealer ship treats you like family. I love coming here and will continue to send my friends over. Louis Carcamo has never let me down on any vehicle purchase. I have been coming to him since 2005.

Bjlemon

Nov 20, 2012

Louis was friendly and helpful. I told him my price range and what I wanted, and he only showed me cars within my budget. There was no pressure, and I inspected each car thoroughly. He was very patient through the entire experience. I would definitely recommend his service to a friend.

daniel.simpson.10690

Nov 11, 2012

Was sold a car that was not inspected. Had no front brakes and bad raditor amoungst other issues. I had the car for 3,000 miles and 3 months. Manager said they would take car back at the price I paid and I agreed to buy another car. They then offered me $5,000 for a the car when I paid $10,900 three months before. After that insult, I then asked to have the vehicle repaired. The sales person said they would cover the repairs at a minimum. After much arguing, they gave me $200 toward the repairs. Both sales people agreed the car was not inspected and I was told that by them. Since picking the car up, the radio they replaced no no longer working. The radiator they replaced had no fluid in it when I picked it up and almost overheated driving it home. This delaership is very dishonest and they sell cars that are not mechanically sound When they do repairs, they don't do them properly.

Robert

Nov 8, 2012

This is our second vehicle from Power Nissan in Tempe. Our vehicle was stolen and we needed a dependable used vehicle. Francisco talked to my husband and knew what type of vehicle we were looking for. He called to say he had just the vehicle for us. We took it for a test drive, looked it over and were sold! Power has many great used vehicles to choose from. We purchased a Nissan, but they are an outlet for all their dealerships, so they have any make and model you may be looking for. Great vehicles, prices, and service. Power is our choice. When you get great service and dependable vehicle at a great price, why waste your time shopping at other dealerships. Thanks Power Nissan Tempe!! Thanks Francisco for putting us in the vehicle we were looking for! We could go on all day. Just go to Power Nissan Tempe. You will be glad you did!

kgus

Sep 28, 2012

Great experience working with Brian Shirley. On the first visit he kept us hanging around for a little too long as he ran our credit check. But after we shut that down, it was a very easy and enjoyable experience. We leased a Leaf and Brian really new his stuff on the car and could easily show it's capabilities and features. Something that we did not see at the other dealers. They even called us the day after we signed the lease telling us Nissan had just released a new rebated and that we could come in and REDUCE our monthly payment- blew my mind! Brian has continued to follow up and quickly responded to our questions. Very impressed and I would recommend highly.

kylie.demartini.3

Sep 11, 2012

I brought in my Nissan Sentra to be checked out before leaving for a very long road trip. I asked them to change the oil, wheels/tires and a few other simple requests. I had made an appointment and brought in the car. Hours later I had still not heard any updates about my vehicle. I left two voicemail messages and did not hear back until after the dealership was already closing to give me a quote. I told them to go ahead with most the options and then waited through the next day. They were very slow to keep me informed on what was going on or when my car would be ready. Once it finally was ready for pick up I had to wait another hour at the dealership. I went to tell them to not wash my car so I could leave and came to find that my tires were very bare. The mechanic pointed out after we were casually talking that I should not be road tripping with that bare of a tire, it was worrisome. So he talked to Anthony who did nothing to try and fix the situation. I left and then later realized my side mirror which was broken was not in my car so I called and after checking my trunk came to find they forgot to put it back in my car. I went back to get it and then realized they did NOT change my oil. He completely disregarded that I was about to be traveling thousands of miles. I called and explained that it was unprofessional and that they had zero customer service throughout the entire experience. The manager also did nothing to resolve the situation of make me feel at east that they had essentially done none of the work I requested AND the were rude about everything. I will absolutely avoid this dealership at all costs because the experience was so horribly frustrating.

percy041

Sep 3, 2012

Bought a used car & was treated as such. Paid cash for the car, $4800. One day later, engine light came on. Didn't produce a 50 point inspection paperwork, told the car came in recently & didn't have a copy, but was reassured all was good. Two weeks later, A/C dies. Misinformed about what was wrong & what was fixed. Paid for services, A/C broke once again...recommended replacement of item that I was told was replaced two weeks earlier...new bill & A/C compressor needed..700.00..poor communication skills...was never called & had to call myself to see what was happening. Left without repair...two weeks later...having toi fill antifreeze daily to keep car running..I was sold a piece of junk & Power Nissan is unwilling to correct:-=(

tabonacci

Aug 27, 2012

We went into this dealership to purchase a used vehicle after having a good experience with them 9 months earlier. Was immediately greeted with a smile from Carolyn Kane and was treated with kindness and respect from her (sales persons) and the rest of the staff including Jerry, Mitch, Wade (on a follow up visit). There was even a funny man singing behind the counter that made the occasion memorable and fun!After our purchase and while the shop was giving our new car a very nice detail we were treated to fresh delivered pizza and great company! Honestly the time flew by and I actually could have stayed there much longer.When it comes times to buy another car... hopefully later this year, like this car purchase... it will start and most likely end there at Power Nissan, Tempe.Thanks Carolyn and the rest of the staff for a truly great buying experience!T'Anthony BonacciMesa Arizona

michelle

Aug 20, 2012

the sales person was bad and after we bought the car we found out the windshield is broken and the windows were scratched

patricia.giles.376

Aug 18, 2012

This dealer sold our family vehicle that we were trading in for a truck they later explained they could not get the deal,sold our car and demanded for us to return the truck and began to low ball use on vechicles that we never agreed on.

jcmfowker

Aug 15, 2012

Power Nissan in Tempe is the best dealership I have ever encounted. Mr. Louis Carcamo is the sales person that helped me. I am a woman in my 70s and have not been to a delership in many years. Louis made we feel at ease, and welcomed from the very beginning. There were many, many cars to choose from, and with Louis' advice I was able to find a car, and financing that was right for me. Louis went out of his way to help me understand everything and made the entire experience easy for me. I would greatly recommend Power Nissan Tempe and especially Louis to everyone I know. Anyone that wants to purchase a new or used car should only go to Power Nissan Tempe, and should most definitely ask for Louis Carcamo. Actually, I can't say enough good things about the entire staff of Power Nissan Tempe. Everyone there was fabulous.

Bostonshayne76

Aug 2, 2012

Hello and good morning. I am writing you this letter because I felt it was absolutely imperative that I share our experience of buying a car with you. I should start off by telling you that my wife and I throughout the years have had some "Not so good experiences" at car dealerships. To be blunt they have been down right horrible. In fact on Saturday before we went to Power Nissan we considered going home because our experience at Earnhardt and a few other places was very discouraging to say the least. But we just went through a bankruptcy and our lawyer told us that we should purchase a car to rebuild our credit so we reluctantly continued to look. Might I add that prior to stopping by Power Nissan the other places we went to treated me like we were absolute nobody's because of our BK. Within a few moments of being there we were approached by Carolyn Kane who was in a golf cart. She was very friendly and for once I didnt find myself annoyed to be near a car sales rep. She wasnt pushy, wasnt aggressive, she just simply told me her name and said "If you need help I am here for you" I remember when she walked away I looked at my wife and said "wow I cannot believe how pleasant that conversation was. So instead of leaving irritated like I have done on dozens of car lots we kept looking. We eventually found a car that my wife really liked (Nissan Altima). I immediate told my wife "lets find Carolyn". So we walked inside and the staff was kind enough to page her for us. Carolyn came walking over with a hugh smile and asked us what she could do to help us. We looked at a few cars with her and then she took us for a test drive with the Altima. One other thing I think is very worthy of pointing out was Carolyn's knowledge of the vehicles. She told me many things about the Altima and Nissan in general that I frankly would never have known. Nissan knowledge, engine knowledge, general knowledge............you name it and Carolyn knew it!! My wife who is normally very very shy was extremely comfortable with Carloyn. My wife has commented to me several times since Saturday that Power Nissan is the first place who didnt treat us like garbage because of our bankruptcy and I agree with her 100%. Carolyn treated us like we were friends of hers with a 780 credit score instead of a couple she just met with a BK on their credit which trust me when I say we have never been treated like that before. The superior customer service didn't stop there either. When we were approved for the car it was starting to get a little late so my wife began to head home with my 2 year old son and I stayed by myself to sign the paperwork. Carolyn actually went out of her way to take me to the department where I needed to sign for the car. There were 2 other couples in front of me waiting to do the same thing. Carolyn came and sat down with me the entire time and talked with me about our family's, children, and life in general. I have NEVER seen or heard of a car sales rep that has gone out of their way the way Carolyn did. I was absolutely blown away by her astonishing customer service. I work in the sales and customer service side at my company so I can certainly appreciate someone going out of their way like she did. I can honestly tell you two things for certain about my experience.............1) The next time myself or anyone else is looking for a new car I will without a doubt go to Power Nissan. and 2) I will find Carolyn so she can be our sales rep again. Randy I can tell you in all honesty that I purchased a car from Power Nissan because of Carolyn Kane. She made our experience so easy and simple that day. In fact if we ever came to look at a vehicle and she was not there that particular day I would get in our car and come back the next day when she is there. Many other dealerships could learn a lot of lessons by watching the way Carolyn treats her customers. If there were more Sales reps like her I am convinced car dealerships wouldn't have such bad reputations. I should also point out as well that Jeff in the finance buiding was also extremely helpful in getting my wife on the loan to which was very important to me. Just a wonderful experience from start to finish. I apologize for the long email but I really wanted you to hear about the experience my wife and I had. Have a fantastic day. Sincerely, Shane

danivoll

Jul 31, 2012

Jeff was so great! he listened to everything i was looking for and found me the perfect car and an incredible price! he wasnt pushy and was very honest. i would recommend him to anyone and everyone!

aburgess16

Jul 22, 2012

This dealership was not pushy at all and made shopping for a car a enjoyable stress free enviroment. Prices are very reasonable and the paperwork was fast and easy. I would defiantly come back to buy another Nissan in the future.

gilby2012

Jun 30, 2012

SERIOUSLY, the BEST experience I have ever had, and I HATE car dealers! Carmen made my experience so enjoyable and smooth, I really thought it wasn't real! I would recommend anybody looking to buy a car, to definitely go and see Carmen Spidle at Power Nissan, and even if you are not buying a car, just say hi to this amazing, sales woman. She deserves a pat on the back for how she made me think different of my car buying experience from now on. Thanks Carmen!!!

cghanem

Jun 25, 2012

Debbe took her time and showed me around and explained things very well. She was very friendly and handled my situation in a great manner. She made sure to talk to the responsible colleagues to get me the best price and the best deal for me. The only thing that was maybe not so great, was the wait, but that was not her fault. It just took very long for me to be able to meet with the finance department and get my papers signed.

tmstorm

May 29, 2012

I purchased a 2012 Titan yesterday from Power Nissan Tempe. The overall experience was about as good as I could have asked for. I'm typically very skeptical during the car buying process but there was never a moment where any "funny business" occurred like I have seen at many dealerships. The actual signing process was a bit longer than it could have been but nothing more than a minor inconvenience. Louis Carcamo was a very professional salesperson and was always quick to answer questions but did not pressure us in any way. I would recommend him to anyone who is in the market for a new vehicle. Although buying a car remains one of my least favorite things, the experience I had at Power Nissan Tempe restored my hope that legitimate car dealerships do still exist. No joke....overall very solid.

ffaul1

May 19, 2012

I was in the market for a new vehicle. I had just paid off my 2006 KIA Sportage and was actually looking to replace it with another KIA. I happened to pass this dealership and saw the JUKE on the lot. I stopped in and was immediately met by Jeff. He was not only couteous and professional but knew everything I wanted to know about this vehicle and promptly asked me to do a TEST DRIVE. I did, and while driving he explained all of the features and Benefits of owning this vehicle. I was escorted inside and was quickly met by the sales manager who introduced himself, and asked if I was excited about the test drive. I was so impressed by the sincerity of these guys and the straightforward approach they had. There was no HIGH SALES pressure...actually they seemed more concerned that I was getting the vehicle that best fit my needs both esthecially and financially. I had never owned a NISSAN and after this experience i am convinced I MADE THE CORRECT PURCHASE. Kudos to the team at Power Nissan! Especially Jeff Paul and Mackenzie Woodruff in Finance! You guys Rock!

Hollyanna

May 12, 2012

I received a written warning from a cop because I was pulled over during my test drive. The car had no dealer plates. I had no idea of course. Mr. Golightly said he would make sure I got a good deal on a car after this. He didn't, and he also hit on me almost from the minute I walked in the door. And then had the nerve to ask me out as I'm leaving the dealership without a new car. I was and still am very disappointed.

yuma121

May 7, 2012

Employee, Brian Shirley was friendly, knowledgeable, courteous and professional. He explained all the bells and whistles of our new vehicle. We left the dealership late in the evening and he followed up the next day to see that we got home okay and that everything was alright. All the employees that we delt with during this visit were very friendly and courteous. We highly recommend Brian Shirley for a new car purchase as he was outstanding.

Nissan Club

Apr 12, 2012

I bought my new Nissan Sentra at Power Nissan from John Golightly (sales men), he new everything about my car and was so helpful. I would tell everyone I know to go buy there next car at Power Nissan from Mr. Golightly. Oh yeah, the price of my car was the best I found.

mycaratpowernissan

Apr 11, 2012

Mr. Golightly was very friendly, helpful and new everything about my Nissan Sentra that I bought at Power Nissan. John Golightly helped me through the process and I have been telling everyone I know to go see him if there in the market for a new car.I am so happy in my new car.

rjcar2

Apr 9, 2012

Our salesman Jim was great. I can't say that about their sales managers. They don't want to help you. This is the first and only car dealership that would rather let you walk away than to spend the time to do some work to help you out. This was the most horrible and disrespectable car dealer I ever worked with. I would not suggest anyone doing business with them or any Power Nation dealer!

CarShopping

Feb 26, 2012

I was looking to buy a used vehicle and I filled out the form for information on the vehicle and I was contacted immediately by the Sales Team. They were very nice and not pushy which I found to be a relief.

stevelazur

Feb 23, 2012

Bob Bittinger and Power Nissan in Tempe, AZ have been exceptional. This is the second new vehicle that I have purchased from them. Both the new car sales, particularly the internet sales, and the service department are great. I recommend Bob Bittinger and Power Nissan to anyone interested in purchasing a Nissan vehicle and having it serviced there.

sb

Jan 17, 2012

We had a good over all experience with Power Nissan in Tempe! Steve Barnes was very courteous and helpful in our trade in process. We feel they were honest and would do business with them again.Sherry & David Brower

SciontCbuyer

Nov 26, 2011

Looked at this truck and it was waay overpriced for it's condition. 8 Grand for a truck that is barely worth 7? Will not go down in price no matter what.

noiseman26

Nov 13, 2011

My wife and I have been sold a few vehicles over the years that have made us feel dirty about the entire transaction. Recently, we decided to trade in our vehicles and upgrade. As far as car dealerships go, the used car salesman stereotype is still alive and well in Phoenix despite all the customer service and low, low, low prices many of the dealerships display. I began my journey by submitting a find a quote for your vehicle off the Internet just to see who was out there listening. First response was Mr. Landon Day of Power Nissan, Tempe. He supplied me with email pictures not only of the vehicles I was looking at but also some healthy choices to assist me with comparison. In addition, he was also the first sales person in the Nissan phoenix area to respond and conduct a very professional follow call to make sure I was finding everything I needed. (Hours before any of the other dealerships) (Side note: Nissan dealers through out phoenix were all very professional and all followed up with in 24 hours. Thanks Nissan. I still have yet to get a response from Jeep, GMC and the Ford dealership I contacted days ago.) As we continued to shop, we stopped at 12 dealerships and test-drove a good 15 vehicles before we made our buying decisions. All but two of the dealerships in the Tempe Autoplex that I visited were filled to the brim with cheese-ball, controlling dont waste my time attitudes. Which by the way won them a chance to loose my 2-car purchase. After speaking with Landon I decided to weigh my options and take some time ensuring I was getting the best deal I could. Landon went out of his way to look through the inventory of his lot as well as other lots to make sure we found a exactly what I was looking for. As far as sales go, Landon did a nice job of listening to my needs and waiting for my questions, rather than taking the time I was talking to think of what he was going to say next. He assumed the sale, like any good sales person; however, he also gave me confidence that I was making a purchase rather then being sold a new set of steak knives. He uncovered purchase motivation without coming across pushy and also pointed me in the right direction of a good purchase without making feel awkward for taking my time. When it came time to do the deal I felt very comfortable with Power Nissan of Tempe. I did have to go back and forth a bit with the price but the dispositions of everyone there were very upbeat and positive which made it easer to make a deal happen (I hate haggling). The finance people were also very friendly and willing to share some helpful advice to get us to where we needed to be. Rather than just talking over us using dealership lingo to throw out numbers and circle things as they are selling and extended warranties. Although it took a little prodding for me to buy the warranty, when I decided it was a good move I felt it was because I had a good understanding of the products and how they benefit me. Over all, if you are looking for a new or used vehicle and are tired of dealing with greedy sales people. Hit up Landon and Power Nissan, Tempe. I plan on passing out his business cards and recommending his professionalism to all of my friends and family. And to the Pushy, Used Car Sales Cheese Balls who were not mentioned here. You and your dealerships will be flamed within my social circles every time I hear some one mention new vehicle. Way to go Power Nissan, Tempe! Way to go Landon Day! Landons Info:Landon Day?Internet Manager?Power Nissan Tempe?(480)-598-6073

zairisfrog

Nov 8, 2011

I bought a 2007 Chevy HHR. The day after signing papers, I discovered the key fob was broken. I asked for it to be replaced. They refused, so I respectfully and professionally asked the manager to approve me a new one. His email was one of condescension and curtness. VERY unprofessional and unfriendly. I found his response to be lacking in all areas.Needless to say, I won't be utilizing this dealership ever again.

evette87

Aug 29, 2011

I had recently paid off my car from Drivetime. After that I never wanted to do business with them ever again and my experience with dealership were aweful. I've been trying to trade in my 03 ford (fix or repair daily) and everywhere I went they wanted 2000-3000 dollars down payments.Every sales person said they would follow up with me the next day but I found myself calling and leaving voicemials that never were returned. I had tried Power Nissan fist and right way I was greeted by Louis Carcamo. In my head I was thinking, " this guy is gonna try and hustle us!" Right off the bat I told him, " Look I'm looking for this, this and this. I explained my situation that my 03 ford is hanging on nails. I aslo told Louis, what are my options and NO BS... Lets just keep it real and tell me straight out what I can do. He was very understanding and open minded to helping me. He picked out some options for me and before we test drove I told him that I didnt like certain cars he was picking our for me. I guess you can say I was beinf difficult and being a spoiled brat but my second time around of buying a car I wanted to be smart and I wanted somthing I loved. Living in Arizona at 112 degree heat is bad enough. Being in the heat gets me on edge and I could only imagine what Louis was feelings lol... We test drove about 3 cars that day and I decided to look somewhere else just to know what my other options were. Louis took our information and we gave us his and we left. I felt so bad for spending three hours in the hot sun and leaving louis hanging but I also thought about my feelings and what I was willing to commit too. So our search continued! Went to other places and no luck So I ate my words and went back to drivetime!!! Since I was a "Champ customer" they could help me with out a trade in and a down payment. We bought a 06 dodge durango and two days later it started shaking on the freeway! I was like HELL NO!! I wasnt a fan of the biggness of the truck or the gandpa style Interior. So It was a good thing we took it back. My fiance and I had decided to take the bus to work and just wait for my 03 ford to be fix or to save enough money to but a new one. During my weeks of searching Louis followed up with me every other day! He left voicemails saying," stop your search and come back. I want to help you." I answered a couple times and told him that we were still searching...other times I would never call him back but he still continued to call. well the day we had our plans all mapped out to take the bus and gave up on our search louis called us! He was like what is the status? I told Louis, " look my car is complete broken down and I wont have any way we can trade this car in." He was like when can you come in? I told him we dont have a ride to even get to your dealer, we have no car! He asked where I lived and said he would pick us up he just had to check with his manager and that he would call me back. I was thinking, "yeah ok...there is no way his manager will let him do that and I didnt even expect a call back. He called back 10 minutes later and said, " Ok I an on (cross street and cross street) where do I go now"? I was so surprised that he drove to come get us. We got to the dealer and test drove 4 more cars in 112 degrees lol... I still had that spoiled brat mentality. We had our eye on this blue durango..much smaller that the big beast we bought from drivetime. He said that someone else was working on the truck. I was bummed out...so as we were ready to give up once again the people that were working on it had there eyes on a different car. So we test drove it checked out the car. We punch 90 on the freeway to make sure it didnt shake =)We had found our truck and what we wanted! So I was still waiting to be disappointed being on a sunday my insurance company wasnt open and Louis wanted me to have full coverage! I returned the 03 durango to drivetime Friday and I couldnt cancel my insuracne untill Monday... So i still had full coverage!! I was good to go and just need my John Hancock and the truck was mine! Louis never got frustrated with me or...at leat he didnt show it lol... He told us that we werent just his customers we were like his family..ahhhh shucks I felt great with his business and was very satisfied with the syle of the truck, pricing, payments and the benifits of working with Power Nissan! I beleive God opened doors for us and we feel like God used Louis to help us... God is good! We feel so blessed to have meet and worked with Louis... I am please with how everything truned out for us. I recommend this dealer to anyone! If your having any type of troubles with anything they will try and make away!! Just be patient and make sure you stand your ground on what you what... Now I am blessed with two cars!!! Louis is so amazing and I look forward to speaking with him during my two year relationship with him and my truck. I am so excited to start my new adventure!! STOP SEARCHING AND GO TO LOUIS CARMACO at Power Nissan!! TELL HIM EVETTE AND JAMES SENT YOU!!!DONT WORK WITH ANYONE ELSE EXCEPT LOUIS CARMACO!! PRAISE GOD FOR ALL THAT HE DOES!!

spatrick28

Aug 25, 2011

I recently purchase a 2006 Infinity M45 from this dealership, and prior to the purchase had looked up reviews to be sure I was making the right decision. After reading some of the reviews about the poor service, against my better judgement decided to give the dealership a second chance because of the great deal they had on vehicles at the time. Prior to signing any finance forms, we notice the car had a bad sensor and questioned the age of the tires. We were assured that the warranty would cover the sensor repair or replacement and the tires were brand new. We later took the car in to have an oil change, and were told by their service department, who was unaware that we puchased the car from them, that we needed new tires and that the tire sensor was bad and the warranty would not cover the part. We immediately contacted the Sale Manager, Wayne, and he informed us that he would have his people take a look at the car. He initially expected us to pay for the sensor replacement, however, after lengthy conversation, he said he would pay for the tire sensor replacement and said that after inspecting the tires, they did not need to be replaced at all and the service technician was mistaken. After driving the car for a little while, we noticed that tire sensor was acting up again, and because it was due for another oil changed, decided to take it to different Nissan Dealer in Gilbert. There, they informed us that the tires were in fact bad and needed to be replaced, and the tire sensor was never replaced at all, they just rotated the tires. At this point, we took the car to discount tire (where we normally purchase our tires and who we trust to be honest) to get a second opinion, and they also stated the tires needed to be replaced. The one tire was new, but the others were bad. We are currently on our way back to Power Nissan Tempe to get an understanding as to why they would lie to our faces tell us they replaced the tire sensor and that our tires were new and did not need to be replaced, when all the while they did not work on the car what so ever.As you read through these reviews keep in mind that ultimately the decision is yours to deal with them, but my advise would be to stay as far away as possible because my experience so far has been that Power Nissan TEMPE dealers are dishonest and look only to make money off you instead of providind quality customer service, and at this point, any form of customer service. If you look to get a good quality deal from these people, look the other way, because you will be completely disappointed.More information to come as we are at the dealership now... will post the outcome of the visit soon.

solchrgd

Jun 9, 2011

I can't say enough about the WONDERFUL experience I had at Tempe Power Nissan yesterday. When I arrived, the General Manager, Randy Jacobs, came out immediately to welcome me, not knowing I had already ordered a car, and was very cordial and didn't try to pressure me. When I told him I was there to see Brian Shirley, he summoned Brian immediately and the 'buying' experience began. Brian is the BEST salesperson I've ever encountered. He explained all the financials very clearly and there were no hidden surprises. He gave me a FANTASTIC deal! He also went waaay beyond the call of duty by putting on my difficult seat covers, connecting my cell to the car's bluetooth, and programming the car's homelink (garage opener). Everyone else, including Gary Gardner, head LEAF tech, Rose Papp, sales cashier, and Scott Goldstein treated me very well and they were really nice. Adam, the Finance Manager, had me in and out in just minutes! That's the first time I've ever done Finance that fast. I can't thank everyone enough that I met there for giving me the Ultimate buying experience! Thanks again!

rgs27

Mar 22, 2011

Brian Shirley and Power Nissan worked very hard to make my car buying experience a good one. Brian was knowledgeable about the cars he was selling and worked with me over several days to get me in the vehicle I really wanted. I would recommend Brian and Power Nissan to friends and family.

ireneliscano

Dec 12, 2010

Very good experience considering a car-buying experience can never be a pleasant one.Brian Shirley was an excellent sales rep. Randy Jacobs provided good financial information. Sometimes I wish they would help me more than they help the dealership get the money, but I understand it's a business and the company comes before the customer.

rayjaynme

Dec 3, 2010

Brian happened to follow up with us regarding our sale today and we were having problems with the battery, Brian offered to check out what warranty we might have if any on the battery before we spent any money. The car is a 1999 Nissan we have not had any issues so far besides the battery, we purchased on 10/31/10 and service was great, window tint was even replaced due to being too dark, the tint was great and we were not charged for this to be done.I also mentioned to Brian that the brakes seem to be grinding and we were going to get them inspected tomorrow and he said they can look at them next week as it is a safety issue and they can see what can be done as they should have about a year left on them. Overall the service I received was above par and the follow up so far as been great. I hope that continues!

PEPPERGSXR

Nov 13, 2010

WOW! Best dealership I've ever dealt with. I'm very impressed to say the least. I've bought vehicles from a lot of dealerships and until now they were all the same. Nice as can be until you sign the papers then they won't give you the time of day. I can honestly say that's not the case with Power Nissan and with salesman Steve Moggal. I had problems with the vehicle and assumed the worse. Being a used vehicle I didn't expect them to give me the time of day. The Power Nissan dealership and Steve Moggal went above and beyond anything I expected. They took care of the problems I had and made several follow up calls to me to make sure everything was good and I was happy. They didn't make any money spending time to help me and call me but they did it to make sure I was satisfied. I'll gladly do business with this dealership even if I have to pass up other dealerships to get there. Thank you Steve Moggal and Power Nissan for taking care of me before, during and more importantly, after the sale.

scottmindib

Oct 28, 2010

Car advertised online did not have the features that the ad said it did when we got there. They did work with us to get us the missing equipment, but that was after we called them on it. The minivan was supposed to be a CERTIFIED Nissan , but the air filter and oil were nasty when we checked them. The car was supposed to have had a complete overhaul to be certified and we felt like they hadn't done much to it at all to get it ready. The customer service was fair and the quality of work was poor. I would definitely go elsewhere next time.

leechotin

Aug 18, 2010

Went to negotiate a deal with this dealership, was told pricing everything was agreed upon by sales man, then was told to come in to make deal the pricing all changed by $1600 called GM of dealer Rick he calls me says this is the price that I will never get a price as I was quoted..I purchased the car from avondale nissan for $1600 less then was given by Power Nissan.. Not happy with bait and switch, that is exactly what happened at this dealership!! Very poor customer service and poor communication between salesmen and managers.. They our full of alot of BS.. Do not waste your time buying from this dealership...

jvanlew

Jul 6, 2010

My wife and I went to the dealership to look at a new Nissan Murano. The salesperson was quite knowledgeable about the Murano. The buying experience was quite pleasant. They gave us a fair price on our trade-in and we were in and out in about 4 hours.

Achilles001

Jun 30, 2010

Worst dealership in Mesa. The sales staff is pushy, unfriendly, uninformed, and just plain rude. I came in for an appointment to talk about a 370z I had seen online, but when I showed the salesman I had scheduled time with was nowhere to be found. I asked the sales manager if I could speak to him, to which he replied, "Haven't seen him all day." Ok, whatever, "Is there anyone available who could show me around", I ask. He says "give me a minute", and I wait for around 15 minutes until someone shows up. (The dealership was empty btw. No customers.) The salesman who shows up knows next to nothing about the car, but claims to have sold 2 just yesterday. After 10 minutes of talking at me about things I didn't come there for ("So, will you be paying cash or financing") I left annoyed, and made a mental note never to stop in there again. Totally unprofessional.

davidmay2121

Jul 14, 2009

Cross threaded a lug nut and then would not fix it. Rude service advisor would not even look at the problem. Even called the service manager and told him the circumstances and had the receipts showing when nissan had rotated my tires and then when they were taken off to change all tires. Two Thumbs down for these guys.

allied

Jun 18, 2009

I gave them a fairly good score because the one area they failed is not scored and that is trustworthiness. I bought a used car from them, it had a good price and rode pretty well. They tried to force me into a warranty that I now wish I had purchased. The problem within 2 months I found the following: The paint had faded on the car and only a good wax job made the car look nice, the rear window support arm was broke due to an accident (I never asked or was shown a carfax report - will never make that mistake again) I had to buy a new motor and arm to get it to work, had to replace the washer fluid tank because all the support connection were broke, I had to replace 10 missing bolts or screws for everything from the front bumper to the rear mud guards, and best yet, the engine blew a gasket and I spend $1.7k to have the engine repaired. I take some of the blame but I expected a replicable dealer to be selling cars in good working order and that they would have repair the little issues. Live and learn, don't let them pull this on you.

a10377

Jul 15, 2006

I test drive a vehicle on a Friday afternoon. Went home, did some research, and decided to buy. I contacted Luis first thing in the morning. We agreed to a price and he asked me to come in. He told me someone else was there looking at the car, but that he would tell them it was sold. He also spoke with his manager and he agreed. By the time I arrive, they've sold the vehicle to someone else. They tried to pass another vehicle off on me, ut it wasn't even close to what I wanted. They even called my wife and were rude to her. Stay away from this dealership. You can get the same prices at other dealerships in the valley, and not have to deal with dishonest salesmen.