Used Cars for Sale at Avondale Mazda in Avondale, AZ

Andrew McKenzie

Aug 5, 2016

Excellent sales and customer service. Our car sales person, Curtis Goul, walked us through the car buying process. He explained all of our options for buying and leasing a new Mazda. and showed us each model from the Mazda 3 to the Mazda CX-5. Mr. Goul was thorough in explaining all the features and benefits of each model. Finally, Mr. Goul gave valuable recommendations and helped us choose the best vehicle for out budget. We decided to buy a Mazda 3, which had all of the features we wanted and had the all the rebates and bonuses. I want to thank Mr. Goul and the entire staff at Avondale Mazda for their courtesy and professionalism. Way to go Team!

kvnmc07

Aug 4, 2016

John Barfield and Scott "Elf" Elflein are Awesome!! There was no Pressure to buy when I decided to come in. The test drive went really well with Scott while John worked on getting the Mazda 3 into my price range. After driving a Corolla, Lancer, Civic and Mazda 3 I clearly saw the 3 was the best car for the money! I would highly recommend test driving a new Mazda 3 and seeing John and Scott!

Daniel Soto

Aug 3, 2016

David nunes was an amazing help. Made the process very simple and painless!!

kvnmc07

Aug 3, 2016

John Barfield and Scott "Elf" Elflein are Awesome!! There was no Pressure to buy when I decided to come in. The test drive went really well with Scott while John worked on getting the Mazda 3 into my price range. After driving a Corolla, Lancer, Civic and Mazda 3 I clearly saw the 3 was the best car for the money! I would highly recommend test driving a new Mazda 3 and seeing John and Scott!

Ben Sanger

Aug 1, 2016

Had excellent experience at the dealership July 4th weekend. Curtis was a pro on the sales floor--he jumped out to assist us, and has followed thru on the sale by checking in to be sure we're enjoying our CX9. Very low hassle and felt comfortable with the deal we got! Thanks guys!

Andrew O

Jul 31, 2016

Curtis and Chuck went the extra mile to get me the deal I wanted on a new Mazda3. I love this car, and plan on going back to Avondale Mazda and Curtis for the next one. Great experience. I'd recommend this place to anyone looking for a new car.

Andrew

Jul 30, 2016

Curtis and Chuck went the extra mile to get me the deal I wanted on a new Mazda3, which wasn't easy because of how upside down I was on my old car. Even with that, they got me a low interest rate with payments I liked. I love this car, and plan on going back to Avondale Mazda and Curtis for the next one. Great experience. I'd recommend this place to anyone looking for a new car.

Christine

Jul 16, 2016

I had a great experience at Avondale Mazda. Curtis was great! He was very friendly and made me feel very comfortable. I never felt like I was getting bullied. Zack, Shawn and Chuck were also very friendly and helpful. I left the dealership happy about the experience and the deal I received. This was the first time I actually enjoyed myself while purchasing a car.

Jayskrillla

Jun 27, 2016

Had a very good time coming in. Searched all day and should've just stopped here first. Raul was a very cool guy and helped us stay in our budget. Didn't push anything more then we could affored. Very cool had some great laughs and came out with a good car thank you raul!

LoLo

May 19, 2016

When I went to Mazda, they were there right from the beginning. I had a gentleman named Curtis, who helped us out, he talked, he showed us the cars we were thinking about getting. Everyone seemed knowledgeable and were respectful. I got the car I liked. They still check up on me to see how I like the car and if I have any concerns with it. That is very folios customer service.

RamFan

May 14, 2016

Went down to look for a truck, found exactly what I was looking for. The sales staff was knowledgeable and friendly and I especially liked my salesman, Curtis. He was patient when I was indecisive on my vehicle and willing to pull every truck on the lot up so I could look at them, decide what I wanted and test drive. The buying process was quick and easy and Tony, John and Zach were all very friendly. From door to being financed and on my way, the whole process only took 4 hours. Including 2 20+ minute test drives. I'm completely happy with my purchase and will be back.

Clarissa L.

May 4, 2016

Today I was curious in purchasing a car for my upcoming birthday. David was the nice gentleman that helped me,he showed me what best fits my wage, my usage and above all my personality. His joyous attitude and straight to the point has me in coming for a second visit and possibly purchasing a car with him he was Just excellent smart and very nice! Awsome staff, good Job David!! :)

Clarissa L.

May 4, 2016

Today I was curious in purchasing a car for my upcoming birthday. David was the nice gentleman that helped me,he showed me what best fits my wage, my usage and above all my personality. His joyous attitude and straight to the point has me in coming for a second visit and possibly purchasing a car with him he was Just excellent smart and Very nice! Awsome staff, good Job David!! :)

Kristin

May 3, 2016

This dealership went above and beyond to help me get the car that I wanted! I truly appreciate everyone who helped me..

Amanda2011

May 3, 2016

This dealership went above and beyond to help me get the car that I wanted! I truly appreciate everyone who helped me. I'm very happy

bkizzire

Mar 14, 2016

My husband and I are expecting in June and needed something a little bit bigger to fit a carseat and a stroller without breaking our backs and playing tetris with a newborn.Isui and John helped us get exactly what we wanted in a vehicle, that worked perfectly with what we wanted for our expanding family.Zellar, in financing, made sure we stayed within our budget and worked with multiple banks to make sure we got the best interest rate and monthly payment.My husband and I shopped around at many dealerships along the strip that Avondale Mazda is located in and Mazda was the only one that really listened to what we were saying and what we wanted. I would highly recommend both John and Isui to help pick our next vehicle.

Car Reviewer

Mar 14, 2016

Very bad experience. Passed around from sales person to sales person to sales manager. No one seemed to have the authority to actually make a deal, but had to leave constantly to check with a sales manager who I never met and who would not come out of his office. They even used the old dealer trick of "losing" the keys to my trade-in vehicle to keep me there longer while a new salesman was brought in to wear me down. I was walking down the hall to the restroom when I saw the original salesman take my keys from his pocket and heard him say "we've kept 'em hear long enough". Seriously, not an ethical place.

Latti

Jan 4, 2016

Wedrick at Avondale Mazda is one of the best salesmen in AZ, that man makes it his priority to take care of his customers (new and old). I purchased my car from him well over 8 months ago I walked into the dealership for a minor repair this morning and Wedrick made it his business to get me a loaner car so I wouldn't have to wait. I've dealt with a lot of salesmen over the years... But when dealing with him it's like you have a Bestfriend waiting to help you get the best deals in town. I'll be trading my car in for a newer Mazda in a couple of years and as long as Wedrick is there I'll be a customer for life! Thanks for making me feel comfortable and like family.

hemmisclaws

Nov 22, 2015

I traveled from Southern California to Avondale, Arizona to purchase the 370Z found on Cars.com from this dealership.Stacey was very friendly and knowledgeable about other makes of cars and subjects we discussed while there. The staff was extremely friendly and worked very fast knowing my time is valuable. The whole experience was seamless!Thank all of you for making one of my dreams come true and doing business with you.

Javierr17

Nov 4, 2015

Kate bennett made the whole process easy, and was the nicest person there since the beginning she was so helpful and knew alot about the vehicle and explained everything in a easy way to understand would recommend this dealership just for her

Rosie

Nov 4, 2015

Thank you , I had the best experience at Avondale Mazda . My sales representative was great. Wedrick gave me reassurance that he would be able to get me into a new cx-9 and out of my current vehicle despite my negative equity on my trade in and my bad credit .......I was very unsure and did not want to get my hopes up. After working with Wedrick he was able to get me a great deal. He was very professional and understanding. Thank you I love my new CX-9!

Dawn Jaeger

Oct 29, 2015

From the moment my husband and I arrived at the dealership, Kate Bennett approached us with a bright and shiny smile. She was super friendly, knowledgeable, professional, personable, kind, genuine and sweet. She genuinely cares about her customers and treat them with the upmost respect. This is the exact kind of sales person that I think and company would benefit from. I wish there were more like her, she is one of a kind! Thank you so much Kate for all of your help and the wonderful vehicle.

Kim132

Oct 26, 2015

I went in to Avondale Mazda because I had never considered a Mazda, but wanted to compare it against a few competitors. After test driving the fully loaded Mazda 3 Grand Touring, no other cars in the class added up! The tech and driving ability of the car were awesome! Not only that, but my Salesman Josh, and manager Chuck were awesome to work with. Josh was very knowledgeable answering all of my questions and did not pressure me at all, even when I told him I was going to leave to compare other cars. Chuck made it quick and easy as well, gave me the no haggle price, even showed me the invoice for the car so I knew I wasn't getting ripped off! In finance the paperwork was very organized and Montana was very professional in answering my questions and not being pushy on things I did not want to buy. Needless to say, my experience from start to finish was awesome and I recommend all of my friends and family to drive a Mazda, and ask for Josh when they get there!

autojunky

Oct 10, 2015

Bought my son a 2013 Kia Soul for his 18th birthday. This vehicle was suppose to be certified. When we roadtested it we took around the block and it seemed to drive ok. After leaving there with it and got it on the highway it pulled very hard to the right. I noticed the rear wheels seemed really bowed in so I called the dealership back and asked how much to align it. I was told $129.95. I didn't think this was right since we had just purchased it. I called and asked to speak to the general manager. I was told by Robert that he would give him the message. The next day came and i called again and Robert somewhat rudely said that he was busy and he would call me when he could. I called again the next day and Robert again was being rude on the phone stated to me that he was not going to keep bothering the GM and to be patient. I decided to take the vehicle in to a reputable repair shop in Goodyear. After checking out the vehicle turns out the straight axle was bent and would cost $1200 to repair it. So after not hearing from the GM we drove there requesting to talk to the GM. Chuck told us to leave the vehicle so they themselves could check it out. When it was verified that was the problem they offered to put a used axle in n/c to me. The problem was time because my son had to leave to go back to school. So we went back to the dealership and asked to speak to the GM again He kept having everyone else talk to us. Horrible customer service from him he should be replaced and not be in that position. Finally they offered to give us our trade back and unwind the deal. I should have done that but with time running out my son saw they had another one there which was a year newer so they said they would work with us on that one. They told me it was a trade in that they just got in which was a lie. It actually was a rental car that they bought at the auction. They made it sound like they were not making any money off the deal but when you get charged for bogus fees they are always making money. To make a long story short don't believe them when they say a vehicle is certified. Make them prove it or ask them to recertify it. In fact the best thing to do is avoid this dealership all together....... Hidden fees and bogus paperwork just not worth the hastle.....

RachinPHX

Aug 20, 2015

I purchased a new CX-5 a few weeks ago and the following day I noticed there was a deep scratch in the window tint. I contacted the dealership and was given the run around. They finally agreed to take a look at it but said I would need to bring my car in, during the week, so that they could fix it. The problem with this is that I cannot take time off to bring my car in and they will not take it over the weekend. After going back and forth about a week, the manager, Chuck, finally agreed to give me a loaner car. Everything seemed to be OK but THEN, a few days later, they called and said that they will not give me a loaner. Chuck had his sales guy, Wederick, tell me that the process is too quick for them to give me a loaner. I explained to the Chuck and Wederick that I cannot take time off work to take care of this during the week and was basically told "tough." Chuck completely backed out of his promise to me. It appears they could care less about repeat buyers. This is the second vehicle in 3 years that I purchased from them and based off this experience, it will be the very last vehicle they sell me. They also just lost my business for maintenance.

Joan

Jul 12, 2015

I'm not sure anyone looks forward to the process of buying a new car. I was fortunate to meet Michael Messer at Avondale Mazda who made the process very enjoyable. Michael is knowledgeable and very helpful answering any questions you might have about your car. He is courteous and respectful. He is every buyers dream in a salesman. Michael is a wonderful person with a very bright future. He made my car buying experience the best ever. Zoom! Zoom! Love my new Mazda thanks to Michael!!

AZmazdaguy

Jul 7, 2015

Terrible dealer...Ask for OTD price broke down they just try to skirt the issue ...Mark the General manager is worthless and Oli the salesman is clueless. They list low internet price then tack on a almost $3000.00 dollar reconditioning fee saying they put new tires and brakes on the vehicles.I don't know about you but never seen a $3000.00 set of tires and new brakes must be made of some quite expensive stuff.....My advise is stay clear of this group....

DianaC967

Jul 2, 2015

I went in to purchase my first new vehicle and I was extremely satisfied with how friendly my family and I were treated. Michael Messer was very knowledgeable, if you're looking to make a purchase with someone who's truly concerned with your needs he's the guy to go to!

Roxygirl

Jul 2, 2015

We got the ole' bait and switch routine and added fees. We left but we did get a target gift card for our trouble so it wasn't a total loss. But we won't be purchasing a car from this dealer.

LegalGirl

Jul 1, 2015

We stopped in to check out a used car for our son. We had done a lot of research online and have bought many cars between us over the past 35 years. We have never seen a dealer tack on the "refurb" fees before. Show your price up front of the car .. Hidden fees and bait prices to get unsuspecting people in the door who are not savey to the games of adding this is a sad way to do business in this day and age. Back in my day they called it the "desert protection package and pin striping" to fleece us of more money . . now it is alarm systems, clear coating and reconditioning fees. Buyer beware!!!! I find it insulting. And this is why I love Infiniti .. Never have I once been treated like this at any of their dealerships! Needless to say we purchased a car elsewhere and you should too!

Kate&Eddie

Jun 3, 2015

My husband and I purchased a new Mazda CX-5 at this dealership. The lengthy process of buying a car and spending hours negotiating the deal really isn't my thing, but I have to say that probably for the first time ever I didn't mind it. Our guy, Michael Messer, was very professional, friendly and knowledgeable about the product. As a mom of an infant I really appreciated that he understood our time restrains, needs and price point, instead of "talking our ears off" (like some car salesman like to do). Michael thank you very much, Avondale Mazda has another happy customer :)

nurvreck

May 10, 2015

I was contacted by the dealership through the USAA car buying program. Michael was the first of three dealerships to call. He gave me the details I asked and was easy to work with. I came in the same day already financed and was in and out in two hours. Couldn't have asked for an more pleasant car buying experience.

zeustheemcee

May 6, 2015

Big thanks to Frank the Tank and Stacy at Avondale Mazda for making our purchase simple and quick. They got us what we needed for our trade and quickly got us to our monthly payment. Finance is always a headache as you end up spending more than you want to, but overall it was a great experience. In and out within 3 hours. I didn't work with a Luke, but our sales guys weren't listed. Probably should update your crew list! Thanks guys!

debB

May 1, 2015

Purchased a 2015 Mazda 3 from Michael Messer at Avondale Mazda. I told him what I wanted and he procured the perfect car for me. It was a pleasant experience from start to finish. I would definitely recommend this dealership and I love my new car!

Brady2099

Apr 29, 2015

It was my first time buying a new car and the staff at Avondale Mazda made it fun and stress free to buy my new car. They were very knowledgeable on the cars and put me in a new Mazda 3 and I love it. I would recommended anybody to Avondale Mazda. They really made me feel comfortable and happy to buy a new car. They have definitely earned my business for life! Thanks Avondale Mazda!

Lisa123

Apr 29, 2015

I just recently bought my new Mazda 6 from Avondale Mazda. Working with Josh Aguiar made it extremely helpful in providing what I needed in a new car. He took his time to work with me and did not make me feel pressured at any point in time. Josh was very knowledgeable and treated me with respect. I will definitely advise all my friends and family to look for your dealership and for Josh on their next purchase. Thanks again Josh & Avondale Mazda!

Hoon

Apr 27, 2015

Normally car salesmen don't have patience to wait out for a sale of a person if they don't know if the buyer will bite so they might give up and be very impatient. Not here, Wedrick Campbell stayed much later and really supported me and my wife in finding the right car for us and really took care of us to get us into the right car. Thanks Wedrick!!

andreaA

Apr 26, 2015

Just purchased a car from Michael Messer at Avondale Mazda. Mike was knowledgeable and treated me with respect. He was able to put me into the car of my choice despite my less than stellar credit. Everyone I spoke to at Avondale Mazda treated me like an old family friend. I left with a new car and a round of hugs from the team. I highly recommend that you reach out to Michael Messer if you are looking for a Mazda.

Aaron1977

Apr 23, 2015

I felt I was tested fairly. Micheal Messer got sold me the car I wanted, the car that best fit my needs as the customer. As a customer I felt respected and very much appreciated. When the time comes for me to by another car, Avondale Mazda is at the top of my list. I will be recommending Avondale Mazda to my family and friends.Thank you Mike Messer and Avondale Mazda for your caring and helpful service. Satisfied customer,Aaron Newton

michael.Whiteman

Mar 27, 2015

Was called a lier about a price another deal offered. Not a dealer I will use. Lost a sale and customer for life due to one sales person with a bad outlook on life.

Bigredfan

Mar 20, 2015

I bought a brand new Mazda 6 from Robert Schilling and was treated perfect he sat down and listened to all of my needs and payment. Avondale Mazda is the place to go to get your New Mazda.

glalfred

Mar 20, 2015

Robert Schilling went above n beyond to make our car buying as smooth and easy he was extremely friendly n not pushy We bought a new Mazda 5 for our family it drives awesome and fits all of us comfortably we will definitely go back if we wish to purchase again

David

Nov 15, 2014

Beth Lestinsky (Sales Professional) is Excellent. I purchase a vehicle from her and she was so patient, kind, and polite. She explain everything with no rush. I would not go anywhere else. When I purchase my daughter vehicle it will be from her. No Hassles, No Bull only straight talk you can understand. Thanks goodness for a true Sales Professional. Excellent Overall, Excellent Customer Service, Excellent Buying Process, Excellent Facilities.

Cory

Oct 8, 2014

My service has, and continues to be nothing short of impeccable at Avondale Mazda. As a first time car buyer, I went there with all the fears and anxieties that are generally accepted with such an experience. Would I get a good deal? How would I know which car to buy? Could I afford one I liked? Would the salesperson be scheming and conniving as the movies portray? Perhaps elsewhere, but certainly not at Avondale Mazda. From my initial buying experience, complete with a ringing of a pretty cool gong to celebrate my step into real adulthood, and the debt associated with it, to the recent service I had done on my barely-over-5,000 mile-broken-in car, I have been nothing short of impressed. From the day Landon, car salesman extraordinaire, handed over the keys to my rocking vehicle, I have loved every moment driving this car. I know, I know it's not a Mazda 3, but hey it works for me. Oh, and don't even get me started on the gas mileage!!!! I average 32 city and smile as I fill up my tank for less than the cost of a McDonald's Extra Value Meal (not really, but it's darn close) As for my recent service, I took ole Mabel in for her scheduled first oil change. (Yes my car is named for an 80-year-old lady. Sadly she doesn't give good hugs, unless you count those turns, nor does she smell like fresh baked cookies, unless I buy one of those fancy air fresheners) The oil change was fairly priced around $50, which to some may seem expensive, but since they included a multipoint inspection including my tires and other critical engine parts, it was well worth it. Another key point to mention was the scheduling. I called on a Thursday, scheduled my appointment for that same Saturday afternoon. Having a previous engagement that afternoon, I dropped off my sweet whip at 10 am and was greeted by Jennifer. Not only did Jennifer greet me with a smile, she made sure to go over the minutia of the inspection with me in order to ease my aforementioned anxieties. After all, I didn't want to trust ole Mabel to just any local chop shop of an organization. Not only was Jennifer okay with me dropping it off early, she gave a prompt timeline as to its completion (around 2 pm). As I pulled out of the lot in my girlfriend's car, I had complete faith in the people at Avondale Mazda. A mere 3 hours later, and one hour prior the deadline, my ringtone of "Back in Black" began pouring out of my cell phone speakers like water from a burst dam. Entranced in the 80's moment, and busy checking out stuff at the local thrift shop, I let it ring to voicemail. After buying my newest find, a sweet vintage boom box, I called my voicemail and Jennifer had left a message telling me my car was done. Not only had they performed the oil change, they also filled up my tires and checked those pesky fluids hat keep need refilling. Around 3 pm I strolled in to pick up my car, and once again there was my friend Jennifer to greet me. A bag of popcorn, some coffee and an inflatable mini Mazda beach ball later, I was ready to settle up and take Mabel for a spin and man did she purr all the way home. Please, please, please don't take the attempt at humor in this post to mean anything but the utmost sincerity. No I'm not getting paid to say this, although a coupon for a free oil change couldn't hurt, I genuinely had, and continue to have the most positive experience with the folks at Avondale Mazda, and will recommend them to anyone and everyone in the market for a truly no hassle, customer friendly car buying experience. My service has, and continues to be nothing short of impeccable at Avondale Mazda. As a first time car buyer, I went there with all the fears and anxieties that are generally accepted with such an experience. Would I get a good deal? How would I know which car to buy? Could I afford one I liked? Would the salesperson be scheming and conniving as the movies portray? Perhaps elsewhere, but certainly not at Avondale Mazda. #JenniferandLandonanda

KMcCutchan

Jan 17, 2014

I bought a new car from them last year and had a fine sales experience. Unfortunately, this month, I had to bring the car back for a minor warranty issue and the Service Manger (Mark) was incredibly condescending and rude. He argued with me over every detail of the work I needed done, including getting into a semantic argument over the difference between a "pull" and a "drift", and made me regret having bought the car from them entirely. I won't be back to Avondale Mazda, and I will let friends and family know to avoid them as well.

eamble26

Jan 10, 2014

Do your self a favor and avoid Avondale MazdaAvondale Mazda is a no haggle dealership which means they have a set price for their vehicles and do not negotiate. I had car of my own to trade in which I had looked up the Blue Book trade in value before I went. They started $2000.00 under the blue book trade in value and didn't come up to my price until I told them to give me back my keys so I could leave. I don't know if this was all a song and dance they normally pull on everyone or if they were really making a decision but it was a painful process. I had thought the difficult part was over after the price had been figured out but from there it was a matter of waiting and waiting and more waiting. I must have had to wait for 2 hours for them to draw up paper work for me to sign. When I finally met with the finance department they had defaulted my paperwork to a 72 month loan at 2.9% financing when Mazda had a promotion running for 60 months at .9% financing so I had to have them redo the paperwork. Part of the financing process is the finance manager, Isaiah America in my case, trying to sell you on an Alarm, Maintenance Plan, and warranty. This is where the biggest problem I have with Avondale Mazda occurred. Isaiah provided me a document that indicated my payment would be $302.33 without buying anything and $332.00 if I bought all three products they were offering. The problem was this document was a lie, my payment wasn't going to be 302.33 if I passed on everything it was only going to be 285.00. They misrepresented the price of the products to get me to agree to the price. This isn't something I noticed until well after the contracts had been signed and Avondale Mazda has been unwilling to do anything to explain or make up for this mistake. Also related to this there are products included on the contract like Auto Butler which are optional but they don't really every ask you if you want it or explain to you that there is an extra cost which is optional. They explain it as all there vehicles come with these features and you wouldn't expect them to be charging you based on the way they sell you the cars. After the paperwork was done it was another couple hours before my car finally came out from the back where it was being cleaned and the alarm was being activated. When the car was brought from the back after being washed it was still filthy. I had to wait for the sales person Gordon Byrn to go over my new car with a rag and some cleaning supplied before my new car was even close to being clean. In summary Avondale Mazda is the worst car dealership I've ever worked with and I would suggest that everyone avoid going to them. They take way to long to complete a sale, I arrived at 11:00am and didn't leave until 4:30PM. The vehicles are delivered to you and they aren't detailed and cleaned. They have optional equipment installed on every car which they do there best to never give you the option of removing. And in my case the Finance Manager misrepresented the price of the Alarm, Warranty and Maintenance plan to sell it to me. Do your self a favor and avoid Avondale Mazda

DDimas

Nov 22, 2013

Everytime I need my service provider Jennifer Elliott she is available and willing to make my experience at Avondale Mazda a good one. She always makes me feel like I am important and a priority. Jennifer has always honored my mazda warrenty without any fuss. She has gone above and beyond for me. Thank you Jennifer!

Dr M Kelly

Oct 30, 2013

Emailed for info on a used car. Chelsea responded within the hour. She also quickly responded to several email inquiries about car features and pricing, and provide an out-the-door total cost for the car. I went to the lot where Sue gave us a test drive. We decided to buy the car for the previously provided out the door price. Sue made the buying process pressure-free. Would highly recocommend her. When it came time to talk to the finance person, there was NO attempt at selling us any extra warrenties, alarms, undercoatings, etc. In addition to the great atmosphere, the price was the best that we found in the area.

brucendiane

Sep 29, 2013

9/28/2013Our initial perception as we met a sales rep, "Josh", was positive. He was friendly, fairly knowledgeable, and easy going. He asked about our interests and selected a model, but we declined to a test drive to test drive. Then we met "Sam, the sales manager. Sam is a "gladaseeya" kinda guy, easily likeable, too. We shared with Sam our research concerning a Mazda 6 Grand Touring model. Herein I must say that my step-Dad owned and successfully ran three car dealerships for over 20 years. I have the same industry resources available only to the "insiders".Sam urged us to test drive a car, so we did, even though unbeknownst to Sam we had driven the same model before. I assume it gave Sam time to prepare his 3 P's, the POWER of the PRINTED PAGES, and evaluate our trade-in, a 2011 Copper ed Mazda CX-7 with less than 4800 miles, never stored in the weather and in pristine condition.Alas, Sam's "no BS" speech put me on instant alert. Sure enough, not only did he totally disregard our research, but he added insult to injury by describing our trade as "fair condition requiring hundreds of dollars to get ready for sale." MORE ON THIS LATER. Highballing the purchase price came as no surprise, with Sam giving a rationale tantamount to grandma losing the farm because she couldn't raise enough cash for the mortgage. I was sorely tempted to admonish Sam while, point by point, refuting his outrageous and well rehearsed dissertation, but I remembered the words of my dearly departed Daddy."Never fight with a pig," he said. "You both get muddy, and the pig likes it." Indeed, there was not only BS present, there was more than enough to BS fertilize the entire Yume valley ( the source of the entire Nation's winter produce).I cannot believe that he was at all surprised to see us run, not walk, to the nearest exit and drive unceremoniously out of the parking lot. I must add that, at another Valley dealership, we were not only offered a more than fair price for our trade-in 2011 CX-7, the new Mazda 6 we BOUGHT was more than reasonable, as well! I must add that Our "old" CX-7 was sold the same day within 20 minutes of pulling into the their parking lot...without so much as wiping the dust off the tires...for top dollar. Hmmmmmm...What goes around comes around, I guess.GBUBruce 'n' Diane OfficerPeoria, AZ

KM

Sep 7, 2013

I bought a new car from them last year and had a fine sales experience. Unfortunately, this month, I had to bring the car back for a minor warranty issue and the Service Manger (Mark) was incredibly condescending and rude. He argued with me over every detail of the work I needed done, including getting into a semantic argument over the difference between a "pull" and a "drift", and made me regret having bought the car from them entirely. I won't be back to Avondale Mazda, and I will let friends and family know to avoid them as well.

KR

Jul 17, 2013

I worked with Landon Day of Avondale Mazda and had an excellent new car buying experience. As a buyer who fully researched the MSRP and invoice pricing for all features as well as prices that other buyers were paying locally and nationally, I appreciated that he provided an initial quote based on invoice rather than MSRP. This immediately brought us into the fair price range without any need for typical negotiation tactics from either his side or mine. Everyone at the dealership was friendly (and not in a superficial way), the financing department was helpful in getting a very competitive interest rate when no manufacturer incentives were available, and nobody tried to sell me on features or services that I did not want. If you are in the market for a new Mazda, Avondale is worth your consideration.

ealm3256

May 9, 2013

Without a doubt the worst experience we ever had a car dealship. We went in looking to buy a vehicle and found one we liked but when it came time to a work a deal for it we lied to. The dealership said they called the bank and never did, they were un willing to do anything to get us into a vehicle. They kept trying to get the most money they could out of us and then the sales manager was very rude and came out and said here is you exit packet, and we so offended by the attitude of the that sales staff we would like to tell everyone do not take your business to Avondale Mazda.Elliott Ambrosio

car buyer

Apr 20, 2013

car buying experience went fine. they did try to add on items but were negotiable . I ended up buying there best price overall. wish they had detailed car better before delivery

nmyazzie

Mar 18, 2013

Brought my car in to get fixed charged a lot to look at it told me it was going to be fixed that it was fixable blew 800 dollars then they say oh well motor needs to be replaced after i blew the money on the recomendation now runs worse then before and now have to save even more money

sdolejsi

Feb 25, 2013

I bought my Mazda 3 from this dealership. Big mistake! I still have oil changes covered under warranty and I will not be returning, I would rather pay elsewhere. I have gotten absolute terrible service for the past two years I have owned this car. Oil changes take excessive time (2+ hours), the car comes back dripping wet after a "wash", and the work ethic is absent. I have reported the dash separating from the clock and not gotten a call after the dealership said they would order a dash and call to schedule an appointment (mind you this is covered under warranty). I also have Auto Butler and I refuse to have another session because the car comes back worse than it went in. The applicators applied the clear coat over bug smudges on the hood. The air conditioning issue I have been having is blown off every time I bring it up. (The a/c makes a grinding noise when you turn it on). Not to mention the unprofessional atmosphere by the service desk. I have brought these issues up to the manager and he didn't seem to care about any of the issues I have been continuously having. I complained once before because of a 5 hour oil change, and received a "free detail" to my account. Needless to say, I wouldn't even think of using it because of the lack of work ethic/quality Avondale Mazda has shown. My car is STILL covered under warranty and I will NOT return to this dealer nor will I refer it.

Joel

Jan 7, 2013

Do not buy from dealer if you are expecting good customer service and a fair deal. Disregard their No Hassle pricing shown on the website as they will claim that they forgot to add the options of the vehicle to the price. New vehicles poorly maintained. Sales personal extremely unprofessional when dealing with customers and unreasonable on pricing. STAY AWAY!!!!

Kc8117

Dec 27, 2012

Scott was great. He kept in close contact with me and gave me an out the door price over email. I drove up from Tucson, when I arrived at the dealership the car and paperwork were ready to go. I highly recommend working with Scott. Avondale Mazda should give him a raise! The finance guy on the other hand was nice but put a lot of pressure on purchasing the warranty. I almost felt like walking away without the car because he was too pushy for my liking.

WhiteSt

Sep 21, 2012

Scott was fantastic in getting me the car I wanted and making the process easy. Isaiah was very efficient and didn't not pressure me into anything.

amcbroom

Sep 18, 2012

No pressure sales and had a great overall experience. They stuck by me for a few days and a few trips to the dealership until I finally made a decision on a vehicle. With a foreclosure in my past with Countrywide/B of A, they found a credit union who would finance my new car! Thanks guys. Next time I am in the area in the morning, I will bring you some more Dunkin Donut munchkins!Thank you all. :o)Anita M.

dmendoza

Aug 14, 2012

As a teenage first-time buyer, my search for a trustful dealer ended with Avondale Mazda. Luke Secoy is a new standard to car salesmen. Not only did Luke answer every question I had, but he also was a wonderfully inviting person (no sharks here!). Having barely any credit history can be daunting when it comes to rates, but Isaiah America managed to get mine surprisingly low. After purchasing my vehicle, Steve Dancy was still working hard to find an even lower rate. With much success from Steve Dancy and all of the others I worked with, I am beyond happy to say I have a spectacularly low rate and the car of my dreams. I've visited other dealerships, but none amounted to the fantastic overall quality Avondale Mazda has to offer. I highly recommend anyone looking to purchase a vehicle to go to Avondale Mazda. Thank you from the bottom of my heart.-D Mendoza

lorenzomquez

Jul 23, 2012

The whole buying experience at Avondale Mazda was great. No pressure. they let us look find what we wanted and assisted in answering all our questions. Knowledgeable staff. They gave us a new battery in the certified used vehicle which we bought. They even called us back when the found us a better interest rate on the car loan. Who does that? we were excited to save some additional money on the loan. we got a great value in our vehicle which was discounted $2600. I would recommend you go see Joe Vernola, (salesman) and Steve Dancy (Finance). They got us out in record time who wants to spend a whole day at a dealership?

jmpluto

Jul 18, 2012

Steve Dancy is a finance genious. He was able to get us great rates on our loan and was extremely personable. Sam Friedman, the man from Jersey, was a riot. He was a straight talker even when we were a tough sell. He was great to work with.

jmcdivitt

Jul 14, 2012

From the very moment I walked into Avondale Mazda the customer service was second to none. Joseph DeJesus was the first person that I had to deal with and he was exceptional at customer service. The service continued down to the Finance where I had the pleasure of meeting Isaiah America. Isaiah took care of me from start to finish and was exceptional at his job. The next day I went back and had the pleasure of meeting Stave Danay who provided exceptional service and was very friendly. Throughout the experience both days all of the guys were exceptional at providing great service. I will never buy from another dealer again!!!!! There was another guy who helped through the entire process and I believe his name was Landon Day. Either way everyone at the dealership was phenomenal.Thanks Guys,Jeff McDivitt

kneal218

Jul 11, 2012

Scott and Steve help me tremendously get into a 2011 Mazda3. Unlike most dealerships, Scott did not put any pressure on me. I really wanted to get into a newer vehicle (previously owned an '09 Mazda3) and Scott made that happen!! Both Scott and Steve worked major magic when it came down to the financing part. They both made sure I drove off with the car I wanted and with the best financing options. I truly am thankful for all their help and definitely will recommend this dealership and Scott and Steve to everybody! They truly are the best.

phx9357

Jul 7, 2012

I had read the reviews about the Mazda 3 Skyactiv and thought I would come and see what they were all about. I drove in with a 2011 Kia Sport age and left with a beautiful new blue Mazda 3. My credit was less than stellar but Sam Friedman on the sales team and Steve Dancy in Finance did a great job in getting me a great deal. They both treated me the way I treat my customers in my job. It really was a great experience. I will tell anyone who will listen about Avondale Mazda. I'm a Mazda believer thanks to these guys! Zoom zoom....

pjs823

Jun 30, 2012

They get the best rating possible for both customer service and new car sales prespective. I say this with over 20 years in the automotive field and 30 years in client services. I notice every from procedures, professionalism and time at the dealership. All really outstanding! The most important part of the process was the fact they dont act like the typical car dealership. It was the exact opposite. I got a better deal than what they offered me online and I didnt have to go thru the non-sense most dealers are known for.Paul S.

berto316

Jun 12, 2012

Everyone was very understanding and worked so hard to help us get a new car. It was like working with family!! Such a wonderful experience!!

Goddessrunner

Jun 10, 2012

Truly amazing dealership! Avondale Mazda is the only dealership I am aware of that passes the factory rebate directly to the customer. There were no hidden fees or cheap finance tricks. In fact, I received a letter after the deal was complete that I had been approved for an even lower interest rate! Most dealers will get a kickback... But Avondale is the real deal. They are under completely new management and strive for an individualized no-pressure environment; just quality cars at the BEST price. I literallylooked at 15 different dealerships including the Internet for deals in CA. I was in the market for a CX-5---they had JUST come out and were extremely difficult to locate, much less keep in stock. Avondale held this car for me on my word (no deposit)! Iwas pregnant and not feeling well, so the manager and Scott Roberts told me to rest and come in the following day. AMAZING! While other dealerships were selling these cars for over invoice, Avondale Mazda earned my business and respect by being honest and treating me like a human being. If you want INTEGRITY.,. Buy here!

nicole242

Jun 7, 2012

I saw a car on line and made an scheduled a meeting to come and see it. I hade some work schedule issues, so I had to cancel. David Bailey called me and offered to Drive the car down to my house 123 miles from the store" now that is customer service" He brought everything with him, and we did the paper work at my kitchen table, Mr. Bailey then followed me to the bank to finish up the finance stuff. another employee came down to pick him up. I am not a big fan of car shopping and was not really looking forward to all the wheeling and dealing stuff, so this was AWESOME!! I will never forget the great customer service That Avondale Mazda provided to me, I will be sharing this story for years to come.

StephHutch34

May 31, 2012

Sam was great to work with. I came in looking for an SUV and he used his expertise to find me a vehicle that was a better fit, even though it was a lower price. I didn't feel any pressure, and he took plenty of time to understand everything that I needed in a vehicle. When it came to pricing, I felt very conformtable with the dealership's willingness to work with me and meet me at a fair price. It was the least stressful car buying experience I've ever had and actually Sam made it quite an enjoyable proces. I will definitely recommend them to all my friends and family in the valley.

Mustard

May 29, 2012

Great experience! I called them over the phone after looking up their available cars online. They called me back to tell me the car I was interested was still available and I made an appointment with them the next morning to see it. The car was ready and on their red carpet outside before I arrived. Sam was incredibly nice and answered any questions I had about the car. Their no-haggle pricing is how car sales should be done.After having dealt with other valley Mazda dealers and trying to get them to lower their price (even after showing them Avondale Mazda's pricing on the same models with the same packages), I had a massive headache. When I called Avondale Mazda, I double checked to make sure that their no-haggle price was their sticker prices and they confirmed it. Obviously, when buying a car, you need to pay fees for title and registration on top of their prices; all dealership sales are this way.

spavlovich

May 7, 2012

I had a great experience. Everyone was friendly from the moment I walked in. I was in a car accident that totaled my 2007 Mazda 3 so I had to get a new car...I thought about the new CX-5 and the 6 but I really knew I just wanted a new 3. Barry knew this too...he looked at me and said I know the other cars you are looking at are more expensive but I know you really want the 3 and I don't want you to buy something you really don't want. This was a turning point for me. Most car salesmen will try to push you into the more expensive vehicle but they don't do that here. Then when I went to finance Ken was awesome. No sales pitches and no gimmicks here. I would highly recommend Barry to anyone looking for a car.

ceeames

May 4, 2012

I want to commend Scott for making the purchase of a new car apleasant and rewarding experience. I truly appreciated hissincere and non-pressure approach. He established a zone of trustwherein I felt I could comfortably seek information and review allaspects of my purchase experience. He went outof his way to find staff who could provide answers to my manyquestions. He truly went above and beyond in providing help and madethe extra trip to a dealer further from my home well worth it!Everyone at Avondale Mazda was very friendly and fun to work with inthis process. I am happy to share with others the greatexperience I've had in buying a car at Avondale Mazda.

liahonamedley

Apr 8, 2012

My experience with this Dealership was extraordinary. From the minute I arrived at the Dealership to the moment I left, I was treated with respect and appreciation. My wife and I were in the market for a particular late model used vehicle. Several Dealerships in the Valley had the type of vehicle we were looking for and we contacted many of them to discuss particulars. Because of our proximity to many of these Dealerships, much of our negotiations were done over the phone and through email. Barry Scheurweghs and the team at Avondale Mazda were honest with us from our very first conversation and they were completely transparent during the negotiation process. On Friday the 6th we reached an agreement with Barry to purchase the vehicle we wanted. Saturday morning we drove to the Dealership to sign the paperwork on the car. The entire process on Saturday morning took less than 30 minutes. There was no bait and switch, no false promises, no haggling. Our monthly payment, down payment and interest rate were exactly what were promised over the phone before we went into the Dealership. We love our new car. If you want an easy, hassle free car buying experience, you have to check out Avondale Mazda and Barry Scheurweghs. You will be glad you did.

Diller34

Apr 2, 2012

Barry was very friendly and easy to talk to. He worked hard and answered every question I had. I would definitely refer family and friends to Barry.

timmdwyer1

Mar 31, 2012

W told the salesman what we wanted to spend, the kind of car we wanted, and how much we could put down. He said that it wouldn't be a problem, and gave us exactly what we asked for at an extremely fair APR.

sgtkermit

Mar 28, 2012

This was the best dealer I have been to in a long time I would highly recomend David and Steve his Manager they where great thanks again David and Avondale Mazde keep up the good work.

Bec1323

Mar 23, 2012

Great customer service. They worked with me and did all that they can to get what I wanted. I didn't feel pushed into buying a car. They treat you more like family or a friend rather then just another client that walked through the door.

king50

Mar 2, 2012

My experience with the dealership was awesome. Avondale mazda is by far the best car dealership I have ever worked with. The dealership has a very comfortable and laid back feeling to it. My salesman ( David Bailey)was excellent. I normally dont trust salesman due to a bad experience I had in my past, but I enjoyed working with David a lot. He was very upfront, didnt pressure or hassle me in anyway, and had a good/outgoing positive attitude. I would definetly work with him again as well as refer anyone to him.Also Elijah in finance was very good to work with as well. I didnt feel as if He was trying to ''rip me off'' in anyway. He was very good at explaining deals, prices, etc. Overall my experience there was 10/10. I couldnt have asked for more. I highly recommend Avondale Mazda to anyone looking for a good deal as well as an honest one. This says a lot coming from me considering the fact I strongly dislike most dealerships.

mtraverso25

Feb 26, 2012

I give this dealere a score of 5 because they were very curtious. They helped me as fast and sufficent as possible. They answered all of my questions and even gave me more information about my care than I asked for. Before I left with my new car the Wade Bishop even showed me and described all of the buttons and thier functions. This made me feel safe and knowledeable about my new car. I had a very pleasant experience at the Avondale Mazda dealership.

alexisv7

Feb 23, 2012

Avondale mazda had great customer service! Would definately recommend this dealership to everybody! They were also able to find me the car I had been looking for! :)

Dmborcher

Feb 10, 2012

The sales staff was very professional and friendly. They were very patient especially having my 18 month old son along. The value for the vehicle was exceptional! My only complaint being the additions like window tint and wheel locks were not disclosed up front, but regardless still very pleased with the price. I live out of the area and had to drive about an hour and half away, concerned that I would lose the vehicle I had my eyes on I called them explaining the situation, they were happy to accommodate the inconvenience of the long drive and get me into the vehicle I wanted. Wade (Internet sales manager) was fantastic and would definitely recommend seeking him out if making a purchase or have questions. I was immediately greeted by the location manager as well. The purchase process was very streamlined and to the point, I had never experienced such a smooth purchase, and that alone made me exceptionally happy.

nicolepinnell

Feb 3, 2012

This was the worst dealership out there. They weren't willing to work with us, they tried to hassel us and then told us that we couldn't afford the car (btw bought the car at a better Mazda dealership called Biddulph mazda). The people at this one were rude and would never in my right mind send anyone to ever do business with them.

jasonweber

Jan 12, 2012

I felt bombarded while I was there and after they couldn't give me the monthly payment and rate I wanted, I walked away. I was called several times, almost too much after my decision not to purchase a vehicle. Only one bank of theirs approved me at 13 or 14% apr. The whole time I was there I felt as if they were jerking me around and making me wait a long time for every little thing. I am experienced in buying vehicles and had a bad experience hereA month later, I visited peoria nissan and bought a truck at the same price. No hassle or jerking around and they got me 4.5% APR. I don't know if they have access to more banks or what but 4.5 compared to 13 or 14% is a huge difference. I went from a horrible experience at avondale mazda to a great experience at peoria nissan.. Just my opinion, hope it helps :)

shurry38

Sep 26, 2011

Greg made our purchase easy and exciting. He did everything to get us the price and vehicle desired. We purchased 2 NEW vehicles the same day all because of the great selection, price, and service. Thanks to Greg and the dealership for making our day.

coffeluvr2

Sep 17, 2011

Fabulous experience. No haggle price was what I expected with review of Kelly blue book prior to purchase. overall great experience and would tell others to buy from Avondale Mazda.

jbassey

Sep 5, 2011

I worked with Tony from Avondale Mazda and he is a pretty good guy.I got reasonable price for my trade-in, though I will have prefer more but it was good enough. I got a reasonable price for the new car, though I will have prefer better.The atmosphere was relaxed and the feed us during the visit.I think it is a great place to buy. I will recommended it to anybody.

GoodyearGirl

Aug 30, 2011

This was the best experience I've ever had in purchasing a new vehicle. I liked that we weren't attacked when we arrived at the dealership, we were able to look around and ask questions when we were ready. The car lot was well organized and the showroom was extremely clean and appealing. There were plenty of areas to comfortably sit, along with a couple of flat screen tvs and an awesome coffee machine comparable to Starbucks! The manager introduced himself and made us feel welcome. Our sales consultant, Tony, was over the top. He was highly professional, yet had a great sense of humor and was very pleasant. He even took the time to show us how to set up and operate a few things on the vehicle, which he didn't have to do. The gentleman handling our financing, Isaiah, was quick, efficient and very knowledgeable. There was a minor ding on my vehicle, which they took care of immediately. Jesse in the service department had me in and out of there within an hour and they did a great job. I also want to commend Ken, Richie and the personable woman whom I spoke with a couple of times, whose name starts with an S! They were all awesome. My overall experience at this dealership was a 10+. I have nothing but good things to say about Avondale Mazda and I highly recommend them.

joeconsumer

Apr 22, 2011

They advertise a very good no haggle price. A great concept. I asked the Sales person what no haggle meant. He said everything but tax and license. So I calculated what that would be. To my surprise their view of the out the door price was about $1200 more. Seems they lie to you. They add on worthless items such as desert protection package, a theft package, documentation fees etc. Don't waste your time. I really don't understand the concept of trying to force the consumer to buy worthless add on junk. All it serves to do is upset people like me. Needless to say this dealership will never see a red cent from me. And hopefully others will read this article and react the same way. Everyone in arizona...tax for avondale is about 8.8% and license fees are (60% of purchase price/100)*$2.80. Arizona also requires less than $20 in fees for documentation, title, air quality fees. Any other charges are a rip off.

elkonyo

Mar 24, 2011

STEER FAR AWAY FROM THIS DEALERSHIP. BEFORE YOU BUY FROM THEM CALL THE ATTORNEY GENERALS OFFICE TO CHECK ANY CONSUMER COMPLAINTS OR JUDGEMENTS. I HAVE NOTHING POSITIVE TO SAY ABOUT THE DEALERSHIP. I WAS CALLED NUTS, CRAZY BY A SALES PERSON. THE GENERAL MANAGER WAS RUDE AND UNPROFESSIONAL. DO YOUR HOMEWORK BEFORE YOU GO TO THIS DEALERSHIP AND THERE'S A REASON PEOPLE POST STUFF ON THE INTERNET.

Mo.P

Jan 25, 2011

Not helpful at all. Explained my problema and recieved a look as though I didn't know what I was talking about. Felt as though I was a burden and not a customer who had concerns about my car. Left feeling very frustrated and unsatisfied ended up going to Mesa to Cardnial Way Dearship and received excellent service.