Used Cars for Sale at Baierl Acura in Wexford, PA

1 Happy Acura Owner

Sep 14, 2016

I highly recommend Robert Erb, Sales & Leasing Consultant. His knowledge of the New 2017 MDX we purchased was nothing short of amazing! We told him exactly what we were looking for and he found it! The transaction was fast and painless. We had a Hitch and Cross Rails put on the vehicle before we picked it up and Dave Bauman, Service Advisor, made sure the job was done right. He was also so pleasant to work with and kept us updated on the progress. I can't say enough about our experience with these two incredible gentleman! Thank you Baierl Acura!

jsteinour

Aug 27, 2016

I stopped by Baierl Acura after spending time at other dealerships looking to lease a new SUV. I got help as soon as I walked in, which is usually rare when I walk into a dealership as I am a young female. Ken was a great to work with and made the test driving, getting #s, trade-in and closing on the lease very easy and smooth. I couldn't have been more happy with my experience with him and Jocelyn (the business manager).

snickers328

Aug 24, 2016

thorough explanation of cars instrument panel AND ASSISTED IN Bluetooth setup need not have vehicle we wanted in lot but quickly located one elsewhere for us

Zoefox

Jul 26, 2016

The staff was very helpful and was very patient in my decision making. There was no pressure salesperson and all,of my questions were answered.

TShep52

Jul 22, 2016

Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend to anyone looking to buy their next vehicle.

penswin4thcup

Jul 17, 2016

Positive buying experience with next to no pressure which is how I like it. I generally knew what I wanted in my next automobile and Bob helped iron out what I did not know. The automobile purchase process was relatively painless. This is my first Acura and I hope this vehicle lives up to my expectations.

bootscookie

Jul 2, 2016

I just purchased my second RDX from Mary Beth Belsito of Baierl Acura , Wexford. The RDX is a quality SUV by all standards that I highly recommend. You owe it to yourself to take it for a test drive, it's fun to drive. Very economical and great in snow!! All my interactions with Baierl Acura have been very friendly and positive. The is customer focused. Mary Beth Belsito brings it all together to make it a very enjoyable buying experience. She is very professional with a great personality that makes you feel welcomed and appreciated. Mary Beth is very knowledgeable of all that Acura has to offer and will take the time to explain the latest technology. We finalized our deal with Josiah Lenzi, Business Manager. He did a very complete job in explaining all the options Acura has to offer and was great to deal with.

drsf123

Jun 28, 2016

Ken is very knowledgeable and helpful. He is also very polite and patient. It is great experience to work with him for the whole buying process. Definitely would like to recommend friends to buy from them and/or for my next buy. Josiah is good and explain detail for our financial questions.

lmnst1

Jun 18, 2016

Carter was very knowledgable of the product. This is my first Acura purchase- he made me feel very comfortable with making a purchase. Sales manager and Finance manager were very personable and helpful, too.

Davey

Jun 13, 2016

I recently purchased a new Acura MDX. The entire sales experience was the best I have ever experienced in over 45 years of purchasing automobiles. There was no sales pressure and I felt the experience was a win/win.

Anthony Galise

May 30, 2016

I was very happy with my overall experience although I would like to see how my follow upmeetings work out. I will contact Baierl for learnign how to use the Technology package.

AcuraRLXLeasee

May 29, 2016

I leased an RLX from Baierl and the experience was great start to finish. The sales team really knows how to cater to the type of clientele who typically would lease or purchase an Acura vehicle. (especially when compared with Baierl Subaru dealer down the road that doesn't hide they are in it for the money only and treats everyone as if they are a number waiting in line for something they are entitled to) Great balance with the amount of talking, negotiating, etc. that kept me engaged and interested from start to finish. In the end, I was able to negotiate a great deal, receive "white glove" service every step of the way without taking a lot of my precious time (time that I need to dedicate to my consulting practice that allows myself to afford an Acura RLX). I'm looking forward to receiving the same level of customer service whenever I bring my new RLX in for maintenance throughout the term of the lease. To sum things up, I recommend Baierl Acura if you want luxury service with your new luxury vehicle at a competitive price.

George Chilcoat

May 24, 2016

We were very pleased with out experience. We took a test drive in an Acura RDX and were impressed. Decided on two colors we like and our salesman tried to find them to no a vale. He was able to find us a third choice. Everyone we dealt was very friendly and personable. Good experience overall!

Steve Hoffman

May 22, 2016

Ken McCosby is an experienced, knowledgeable, no pressure, and honest sales personwho made this purchase easy and pleasurable. John, the service manager demonstratedabove board customer service and appreciation for the more than 25 years of business that I have had with Baierl Acura. Together, they structured a great deal for the car, and the entireprocess was seamless, professional and "as it should be". Josiah in finance is knowledgeable and very patient.I have used Acura service for all of my previous 4 Acura cars (this is my fifth), and they too are honest,professionally competent, and consumer friendly.I highly recommend Baierl to any customer considering an Acura. I would go no where else.Steve HoffmanPittsburgh

Acurabuyer

May 15, 2016

We bought an Acura from Bairel Acura and the experience was really enjoyable. This is laid back car buying in spades. No hard selling car experience here. I walked in, they let me take a test drive. Gave me a very competitive quote and we talked vehicles. If you are tired of the "negotiating" experience with back and forth, I recommend buying here. Very good experience.

TBickerton

Apr 27, 2016

Our experience today was a really positive experience. It was quick, easy and filled with friendly people who helped us each step of the way. Each time we make a purchase or go to Baierl for service we encounter professionals who are filled with integrity and helpful spirits. They make us feel a part of the Baierl family. We couldn't imagine a better experience!

Tom L

Apr 26, 2016

I have never been through an easier car shopping experience. We took our 2009 Acura to get inspected and decided just to check out the new lineup. We left with a new lease on a 2016 Acura MDX. Carl and Josiah made the whole experience enjoyable and easy. John the manager went out of his way to talk with us and make sure we were pleased. I would highly recommend the sales and the service department at Baierl Acura.

cmarcy12

Apr 21, 2016

Baierl Acura treats you like gold! In particular, salesperson Robert Erb in particular was awesome throughout my entire buying process. Over my six months of research Bob was prompt and informative. He worked with my schedule when I had an unexpected business trip and was able to lock in my deal even though I had to delay pick up. It's been a week and he's remained in contact to ensure I'm adjusting well to my new car. Their service department is also top notch. I've been dealing with Baierl Acura for the last three years and they have won me over as a customer as long as I stay in Western PA. Confirmation calls and follow-ups every time you're there shows they really do care. The waiting lounge is classy with free snacks and drinks. I've even used their free courtesy cars if I wasn't able to wait.The luxury service compliments the luxury car very well! Thanks Bob!!!

pk

Apr 16, 2016

as usual, everybody was professional, courteous and friendly. the manager went out of his way to introduce himself and to thank me for buying a near

AcuraFamily

Apr 13, 2016

We were looking for a vehicle to replace my wife's Honda van. We considered a Pilot and an Acura MDX. They were a bit large to drive so we were happy to test drive the Acura RDX with Bob Erb. It suited our needs well. The sales experience was very pleasurable. Never any pressure. Bob has lots of product knowledge. The new Sales Manager, Dan Nalley was nice to deal with. Josiah was great in making sure all the paperwork was correct. It is my second Acura from Baierl so you know they are doing a lot of things right. I would say the only real problem - and they can't do a lot about it - is that they need some more room and more parking.

Vic

Apr 13, 2016

I highly recommend Baierl ACURA in Wexford for the purchase of your next new ACURA. I was in for an oil change on my 2015 RDX, purchased August 2015, when Ken McCosby approached me cordially. We started talking and eventually I requested an out the door price on a 2016 MDX. He worked up a price, that was more than I wanted to pay. He said he might be able to do better and we left it at that. About a week later I called and we worked out a deal over the phone. We went to pick it up two days later. Ken appreciated our repeat business and gave me the all weather mats for the front rear and cargo area. Ken provided me with a sheet to determine initial setup of the many features on the MDX. He went through and made all the initial settings for me.As I said, this was my second new vehicle in 6 months. The last time I worked with Tim Wilson (I believe this was his name). He also was very personable and easy to work with and helpful with the initial feature setup.I talked with several other salesmen and they were all pleasant. It seems Baierl management has set this friendly, professional attribute as a must for all of their employees.The experience goes beyond the sale. The Service Department also performed very professionally. They escorted us to the lounge area and when the service was complete, thoroughly reviewed the results with us and told us of future items that were coming due.It is easy to make a comparison between Baierl and other dealers, since in the last 6 months we also bought a 2015 Linclon . There is no comparison between the two. I did not write a review for the Lincoln dealership since there was nothing positive that I could say.I hope when I am ready for another vehicle, Ken and Tim are there or the professional, friendly quality is inbred in the sales person we engage.

Andi

Apr 12, 2016

Recently leased a 2016 Acura TLX. Ken was a great guy to deal with - knowledgeable and no pressure. The process was simple, fair and easy.... and we love the car.

Joseph Nock

Apr 11, 2016

This is my fifth Acura lease from Baierl.. I have continued to use them as the service is excellent in both their sales and maintenance areas. This is my third lease from Bob Erb who does a great job explaining lease options and the details on using the cars controls. Servicing the car is easy at Baierl as appointments are quickly handled and all maintenance is explained along with the status of your car when the work is finished. Josiah Lenzi handled the financial details quickly with complete discussion on all documents.

cjm651

Apr 9, 2016

Matt is a great guy to deal with. I would highly recommend working with him. Matt and Baierl were straight-forward on pricing and we found them to be very fair. Since we were familiar with the vehicle we were purchasing, most of the sales process was done online, and was completely ideal. We also have always had a positive experience with Baierl and this is our third vehicle from them. Will continue to work within the Baierl family of dealerships for our future purchases.

Happy driver

Apr 6, 2016

Carl Gasper was very knowledgeable and helpful in explaining all the features of the car, both in the showroom and in the test drive. The entire experience (purchase, trade in, financing) went smoothly and quickly with Carl and Josiah Lenzi. We have driven Acura's for many years and have always been pleased with the high quality of the cars and the service we receive at an Acura dealership.

AnthonyRR

Apr 2, 2016

Bob was fantastic. Second time we bought a car from him. He stayed late and explained everything to us thoroughly. He was knowledgeable and very informative. Works for the customer to make things smooth.

barbw

Mar 31, 2016

I purchased my first Acura this past August and visited Baierl Acura based on the recommendation of friends who have driven Acuras for many years. Mary Beth Belsito was the best! She was knowledgable, professional, attentive and no pressure, which I very much appreciated. The quality of the vehicles sells themselves and pricing for my used but well cared for RDX was very fair given the condition of the car and the amenities it had. As a newbie to some of the technology in my car - their service people have been patient in assisting me with any questions/explanations and its always service with a smile. It was a pleasure dealing with the Baierl organization (we have purchased from them in the past - but not an Acura) and once again - they proved to be outstanding. We will recommend them and continue to return to them in the future!

Happy Camper

Mar 31, 2016

I recently leased a new Acura RDX from Baierl Acura. The process was simple, fair and easy. Gone are the days of endless trips to speak with a manger, replaced with fair, upfront pricing and a desire to make a fair deal. We worked with Carl G. on our deal, and he was insightful, thoughtful and easy to work with. Lindsay Baierl also assisted with our deal, and she was easy to work with as well. I would highly recommend Baierl Acura to anyone who is in the market for a new Acura.

sixsence

Mar 27, 2016

If you're looking for a new and different expience in car buying, try Baierl Acura. I have for the first time in my lengthy buying expeience met my first professional and knoweleable salesman. One gentleman i enjoyed giving my money to. Bob Erb knew his automobiles and how woo his customers.. He's a gentlemans gentle man. I've delt with the Baierl organization in the past, not Acura, I am looking forward toward a long relationship with Bob and Baierl Acura.

TShep52

Mar 26, 2016

Nothing but great service, everyone there had positive attitudes and didn't pressure me for anything. They gave me plenty of time to test drive the car I wanted and gave me a really good deal and Carl was a excellent salesman. I will be returning for future business.

AGull31

Mar 24, 2016

I bought a used Acura TL at an amazing price and in excellent condition. It was serviced well and taken care of. Whenever I'm ready for my next car in the future I will definitely go back there!

AER Ohio Township

Mar 21, 2016

After a thorough review of compact SUVs, my wife and I selected the RDX as the best blend of perfomance, technology, safety, value and comfort. We had previously dealt with Baeirl Toyota and had a good experience, so decided to visit Baierl Acura. We were treated well and were impressed with the knowledgeable sales personnel (Bob Erb), as well as the price and trade-in value. The transaction was smooth and as painless as the purchase of a new vehicle could be. Would recommend dealership and sales staff to anyone interested in an Acura.

Jowens104

Mar 21, 2016

Just bought a Fiat 500 from Baierl Acura and was the best car buying experience I have had. Our salesman super friendly and to the point. I would highly recommend this dealership to anyone.

Noaho

Mar 21, 2016

I purchased a new Acura TLX from Barrel Acura. The trade in process was quick painless and easy to deal with. Ken Josiah and Lindsay we're all super helpful in making this transition easy. I was in an out on a Saturday with my new car and traded in my old one. The staff at Barrel have been very helpful along the way and very personable making the car buying experience excellent. They were even nice enough to throw in a few extras for me because it was near the end of the month. I definitely recommend working with Ken and Josiah. They're both very professional and explain things in a way that anyone can understand. They were oh so eager to help in please and made sure that I was 100% completely satisfied before I drove off the lot. Thanks again to everybody at Barrel Acura and you'll be seeing me again when I trade this one in.

Kbarton8

Mar 19, 2016

Just wanted to say this is my third vehicle that I have gotten from Baierl Acura. I recently traded my 2013 TL for a beautiful blue 2016 TLX. I totally love everything about it! I would like to say that my sales representative, Carl Gasper was very helpful, professional, kind and great to work with. I always go back to Baierl because they treat me right and the people there are top rate! Tim has always been my go to man, now that he retired, Carl slid right into his place. Lindsey also was a new face, she is wonderful to deal with, fair and knowledgable. Thank you all again for all your help and customer satisfaction !

Acura

Mar 18, 2016

Previously, I have owned eight Honda Accords. Because I wanted All-wheel drive, the obvious choice was an Acura. Bob Erb was the salesman who found me my 2015 TLX SH-AWD. Bob is an outstanding salesman. He did everything possible to get me into an Acura. I am very happy with everyone who helped me at Baierl Acura!

Sandi

Mar 15, 2016

This vehicle was the third Acura we have purchased at Baierl and with Ken McCosby. He is very professional and easy to work with. The dealership as a whole makes it very easy to do business with them. He is an expert on the brand and answered all of our questions. Lindsay gave us a very fair trade on our vehicle. I'm sure we will go back and work with Ken and Lindsay again!

Dorothy80

Mar 10, 2016

Carl and Lindsay did a great job in getting us in our RDX. Carl was knowledgable and took his time to go over the features of the vehicle with us. The car buying process can be stressful and they made it quick and painless. Thank you!

David H

Mar 5, 2016

I test drove the RDX at another dealer and really liked the vehicle, but the salesman was not willing to negotiate. So I called Baierl and told Ken what I wanted. He immediately emailed a quote to me, and it was significantly lower than the first dealer. We exchanged phone calls and emails for about two weeks, and finally reached agreement. When I entered the showroom for the first time, it was to sign and buy. The entire process took less than two hours and was friendly and professional. And I love the car!

Acuralover, Sewickley, PA

Mar 1, 2016

Bob Erb did a great job in working with us. He was very polite and professional and answered all of our questions, seemed very knowledgeable about the TLX and all the Advanced features. Bob took the time to set the car for my wife, greatly appreciate the length of time he spent with us.Josiah Lenzi provided the best "finance" experience at any car dealership I ever had. You can't find a more professional approach to his position. Extremely kind and professional.Thank you Baierl Acura Team, especially Lindsay Baierl for authorizing our requests.

JESUN

Mar 1, 2016

I recommend Ken McCosby to anyone who visits Baierl Dealer. He is clam, professional, and very prompt with his emails. He's very knowledgable about the car and answered all of our questions during our test drive. We are ex-VW and Infiniti drivers. This is our first Acura car. He spent his time going over the details even after we purchased the car. One complaint is that customer lounge does not look good as Cochran's. I hope that the service department is as good as sales group.

NB

Feb 28, 2016

Loved working with sales assoc. Carter Klein. He was knowledgeable, kind, and enthusiastic. It's obvious he also truly likes the vehicles he sells. And didn't make me feel clueless when it came to technology. Carter took the time to listen and tried to understand my family's vehicle needs as well.

johngladz

Feb 27, 2016

Had a great experience with the Bob Erb as he was professional and thorough with no sales pressure whatsoever. I would recommend anyone to visit the dealership and enjoy the experience

New MDX Lease

Feb 27, 2016

The team of Lindsay and Bob were very helpful throughout the buying process of our new Acura MDX. They were responsive and knowledgeable about the vehicle and financing options, answering all of our questions. Whether it was quick email exchanges to answer a series of questions (at all hours of the day) or an in-person demonstration of the vehicle, they were always willing to help. When we picked up the vehicle, Bob (and Josiah in financing) had everything ready to go to assure for an efficient process and then Bob took the time to walk us through all of the technology aspects of the vehicle, even pairing each of our phones to the MDX's Bluetooth system. It was another great experience with Baierl Acura.

Andrea2

Feb 24, 2016

Car buying can be rough. This dealership made it as pleasant and simplified as possible. Would highly recommend Carl. He appears genuine and honest and like a friend.

Joann

Feb 14, 2016

Everyone we worked with was wonderful. Our salesman, Jeff Nock searched everywhere for the exact Acura TLX we were looking for. Carl Gasper was very knowledgeable and thorough going over the specific workings of the car. The whole process was pleasant and very easy. Josiah had all the paperwork ready to go upon arrival for pick up of the car.

MariaMc

Feb 8, 2016

We love Acura and this is the third MDX we have purchased. We are so happy with it. We had a wonderful buying experience with Mary Beth! My husband and I are still talking about how extremely helpful she was. It can be overwhelming when you purchase a Tech package and she went over in detail with us how to operate everything. She stayed past hours to ensure we understood our high tech vehicle. She's absolutely lovely and we will go back to her for our next purchase.

judierno

Feb 5, 2016

Our salesman Carl Gasper was a pleasure to deal with. In fact everyone we encountered was friendly and very helpful and knowledgeable. Thanks Carl! Thanks Baierl!

MDX

Feb 4, 2016

Bought a new MDX for the first trip to a dealer. Quick and easy. I was thinking to buy a different car before stop by the dealer.

jay

Feb 1, 2016

Fair price, good customer service, delivered the vehicle. Overall a very good experience, would recommend and do business again. Carl and Lindsay were great to deal with.

michelle16

Feb 1, 2016

I recently purchased an Acura MDX from Baierl. Carl Gasper made the process quick and painless. My trade was valued at a reasonable price. Carl was friendly and knowledgable regarding the features of the car. I highly recommend Baierl Acura and Carl Gasper.

moh5124

Jan 29, 2016

I am so pleased that I decided to come to Baierl Acura. I was on Autotrader.com and I saw a vehicle that I was interested in. I then called the number on the add and first spoke with Ryan Castleberry and he was very professional after talking to him about my situation. He then called me back and made arrangements for me to test drive the vehicle and paired me up with another sales person to ensure that everything went smooth. After arriving at the dealership, I spoke with Carl Gasper who took me out for the test drive. After all of the paperwork was submitted, he assured me that everything would be taken care even with the issues I had been having going to other dealerships. Carl Gasper was very polite, professional and knowledgable about the entire process. Working with him was truly a pleasure. Josiah Lenzi answered any and all questions that I had during the finance portion and made me feel at ease. I am so pleased at this experience that it has truly put a smile on my face.

UsedCustomerUsedSRX

Jan 29, 2016

Dealership fired used car manager that approved my deal. Had car 10.5 months. Purchased car with 55 k miles cadillac with all the bells and whistles. BCM goes supposedly the warranty I was told about was not included. Shame on me for not being or having a attorney with me. Called multiple times to current used car manager but no return calls. Finally spoke with a Baierl family member and was pretty much told "sorry tough xxxx". Her words were sorry you misunderstood. More like sorry your taking one for the team!! You got screwed over and that's that. Documentation says " you don't have a warranty "no matter what the old used car manager said. To finish this nightmare off. I go to pick my car up and they said they pulled my car around for me. Here is somebody else's car sitting there with the keys in it ready to go. Once they did bring mine around I was missing my spare key and both key fobs. The service side did their best management failed. I don't know her personally but as a customer I feel I was treated poorly.

K Hill

Jan 28, 2016

I recently purchased an Acura from Baierl. They were extremely helpful and fair throughout the process. My trade was valued at a reasonable price and the new vehicle was aggressively priced. The entire process was very expeditious and everyone involved was very customer oriented. I really appreciated their straightforwardness and honest.KLH

KennedyII

Jan 23, 2016

My sales consultant Matt Willson was very knowledgable of the Acura product line and was very friendly. He went out of his way to make the experience comfortable and pressure free.Josiah Lenzi in Financing Dept. was great and surprised me by getting me a better rate than was originally given. He also took the time to thoroughly explain all the forms, that were need to complete the sale. The overall experience was wonderful and I highly recommend giving Baierl Acura a try, for your next car needs.

Elmo204

Jan 20, 2016

This is the second time I've purchased a vehicle through Baierl Acura and couldn't be more pleased with the responsiveness, service, and attention the team provided especially Bob Erb, Josiah Lenzi and Lindsay Baierl. In addition, the service team there has been very customer focused and is always overly helpful attentive to my needs while my car is being serviced. We love our Acura and Baierl Acura!

Nichole

Jan 19, 2016

Ken McCosby was awesome to work with. He was very patient and answered all my questions. I would recommend Baierl Acura in Wexford and Ken McCosby to anyone who plans on purchasing an Acura.

Rahul Kaushal

Jan 19, 2016

Carl Gasper was extremely helpful in our decision making process. We were looking at a number of different car brands but Carl was instrumental in us buying an Acura. He was extremely patient during the process and reviewed the features of the car in great detail quite a few times. Overall we are very happy with the decision; Carl is one of the best salespeople we have encountered and we would recommend him to anyone looking to buy an Acura in Pittsburgh.Josiah Lenzi, the Business Manager was also very helpful and walked us through all of the finance documentation even though it was pretty late in the night. He made it really easy for us to understand what we were signing and it was a very pleasant experience.- Rahul Kaushal

Rdx12016

Jan 19, 2016

Matt Wilson took great care of me. Patient and spent a lot of time to ensure my out of state purchase experience went well. He was thorough in the process and never made me feel rushed. There were absolutely no surprise tactics or add on charges that I wasn't aware of in advance. Thank you Matt.

Mike

Jan 17, 2016

Highly recommend Baierl Acura of Wexford. Very good customer service. Ken McCosby was the sales agent I dealt with. Very professional and would recommend him to anyone looking for an Acura.

cfellers

Jan 16, 2016

It's been about 8 years since I've purchased from Baierl Acura, they were able to close the deal this time around. Being in sales myself, i'm very critical of other salesmen, Ken McCosby did an excellent job throughout the process. Very professional, knowledgeable and not overly aggressive but still quick to respond. I would definitely work with him again. Financing was a breeze with Josiah Lenzi, very easy to work with and well organized and informative, even when I was asking specific breakdowns on the costing. We had one little hiccup (which ended up in my favor) but the dealership took care of everything and I only had to stop in one extra time for a total of 5 minutes to re-sign a few things. not a problem at all. Thanks Guys!

RD4905

Jan 13, 2016

Great experience, Carl and Lindsay made the whole process so easy. Traded in a lease and purchased a Certified Pre-Owned and they handled the process every step of the way.

Arob1965

Jan 12, 2016

The staff was very friendly and outgoing in the buying experience. There was no pressure to buy and I really appreciate that type of sale. Thanks again.

skwexford

Jan 7, 2016

I recently purchased a CPO vehicle at Baierl Acura after reviewing several options and the experience was excellent. Ken McCosby was knowledgeable, professional, and courteous during our short but effective time together. The finance team and others were all courteous as well. Thanks again.

srs0203

Jan 5, 2016

I traded in my second leased vehicle with Bob Erb and picked up my third. He is very thorough and very friendly. I will always look to Bob first before going to any other dealership. He is the best.

PghMom

Jan 4, 2016

Very easy transaction trading in my old Acura for a new (used) one. The sales staff was very good, and made the entire process easy. I am very pleased with my new vehicle!

SK

Jan 4, 2016

Ken McCosby was an informative sales rep and offered straightforward information on the vehicle we purchased. Ken was very easy to deal with during the sales process. He was very knowledgeable and he took adequate time to explain the vehicle after we purchased our new 2016 MDX. Josiah Lenzi was also easy to deal during the sales transaction.

mihalic

Jan 3, 2016

We purchased our first Acura from Mary Beth Belsito last week. Mary Beth was a pleasure to work with from start to finish--professional and courteous. We never felt pressured to buy and she went above and beyond to meet our needs. She is also exceptionally knowledgeable about her product. The entire staff at Baierl Acura was helpful during this car buying experience.

wdpittsburgh

Dec 30, 2015

I purchased my first Acura from Mary Beth 6 years ago. She made the process easy and made sure I understood everything before I left the dealership. She was patient, polite and so knowledgeable! When it came time to get a new car, I went right back to her. This time I was interested in a lease, which I had never done before and was a little confused on how it all worked. Mary Beth reviewed everything with me and explained all of the ins and outs of a lease. I felt so confident in my decision after our conversation. Mary Beth is just a wonderful person to work with when making a purchase or a lease. She takes her time, she really knows the product, and has the patience to work with people and makes sure they understand and are comfortable with the sale. She is just the best!

Chad W

Dec 28, 2015

Have to say I am very pleased with my vehicle. I purchased it back in March 2015 from Ryan. He was helpful in finding me a car within the price range I was looking for and the manager Rocco was amazing! I would definitely recommend others to this dealership, as well return when I am in need of my next vehicle. Thank you for the great service!

M. Alpan

Dec 28, 2015

Things are run smoothly and calm here, no high pressure sales tactics. Mr. Gasper is a polite person, who does a good job fact finding, to advise the most accurate vehicle responding to the needs of the buyer.We hope to be able to say the same about the service offered here after the sale. So far all indications suggest, it is likely to be so.

Sovanu

Dec 28, 2015

Carl is a great sales person to work with. Very knowledgeable, made everything easy. Everything was completed in 2 hours. I am happy with the overall experience.

matreiber

Dec 26, 2015

Patient, Informative, Negotiable. Great experience and very happy with my 2010 acura Tsx. I Highly recommend Carter Klien in sales. Very helpful employees and great deal on the tsx.

Fiat Gal, 2015

Dec 19, 2015

My husband and I were BEYOND pleased with the genuine customer service we received by Carl J. Gasper Jr.! He certainly made us feel welcomed and comfortable to ask any and ALL questions in regards to our purchase. We had not purchased a car in 12 years and we are the type of people that look for longevity! Mr. Gasper presented us with valuable and impressive information that really made us feel this purchase was RIGHT! When my family saw my Christmas present (my gorgeous FIAT), they could NOT believe we bought a new car! We are very careful with our finances and Mr. Gasper took that into consideration. We would highly recommend you give Baierl a close look, and ask for Carl J. Gasper, he WILL make it fast, easy, and efficient! Anthony and Nicole Conte

Fluffy

Dec 16, 2015

I have several issues, ranging from vibration, noises and poor craftmanship on my 2016 MDX. I won't get into the particulars; however, the dealer one able to fix one of 7, after three requests, which were initially denied. A total of 6 visits were made with no progress on the remaining issues. A seventh was planned but cancelled by the DPSM (Acura's higher level decision maker). Interestingly the DPSM was not an engineer, trained in problem solving that could be discerned or capable of helping to move the diagnostic effort forward. At the end of the visit, she authorized the work that would have been done weeks previously, before it was stopped. Acura has a bad system that does not have the ability to function properly to solve even the basics. It's dissapointing that they have to do this as the car was built so poorly in the beginning. So, I have to say: bad car, ineffective service, bad representation by DPSM and wasting of customer's time.Bob Erb did a great job on the sales side.

GMP

Dec 16, 2015

As a first time car buyer, I was a little nervous walking into a car dealership and not knowing what to expect. It was a much easier and more enjoyable experience than I thought it would be. John, my salesman, was extremely helpful and did not push me into buying anything I did not want and made sure I was comfortable with all aspects of the deal. They were very fair in everyway possible and would definitely go back and recommend to anyone.

JM

Dec 14, 2015

Lauren was an excellent first contact at the dealership. I started my search for an Acura on-line and she responded immediately with an email and then waited until I was ready to move forward. When I did contact her, I appreciated her very prompt responses.She met me when I visited the dealership and introduced me to Ken. He was very polite and pleasant to work with and let me set the pace. I was deciding between a TLX and an ILX and he was very accommodating during my initial visit when I asked to test drive both models. Afterwards, I sent a number of email messages asking about model/color availability and price information and he was always very prompt and straight-forward with his responses. It was about a month before I made up my mind and I appreciated his patience. The exterior/interior color combination that I decided on was not available and Ken didnt hesitate to offer to take care of facilitating a dealer trade. He kept me updated and when my car arrived, I scheduled an appointment and he was available to meet when we arrived and very efficiently handled all of the paper work. Even though it was late in the day on a Saturday when we finally reached the point where it was time to review the features of the 2016 ILX, Ken was very thorough in explaining everything and answering all of my questions. He didnt rush me at all. He was more than accommodating and even helped my sync up my phone with the blue-tooth capability. Im still learning how everything works and he said that I could always contact him for help. Ken is friendly, professional, knowledgeable and efficient and I couldnt be more satisfied. The entire experience with Baierl was very positive and I will highly recommend the agency (and especially Ken) to others.

LeoJ

Dec 13, 2015

We just traded our 2013 RDX in on a 2016 model. Bob Erb and Baierl Acura made it a very pleasant experience. Our previous Acura was an exceptional vehicle and we look forward to enjoying the new one for the next several years.

Elwood Bayer

Dec 12, 2015

My wife was in the market for a new vehicle. The hardest part of the transaction was for her to decide which vehicle she wanted. Once she decided on the new ILX. it was easy as can be, Thanks to Bob Erb. Bob is what I was looking for, a salesman with no pressure and can answer your questions, also having the lowest price didn't hurt! Bob and the team at Baierl made this a very enjoyable (yes I said enjoyable) experience. Now to hit the lottery so I can call Bob and order a new NSX!

buzz17

Dec 11, 2015

I've been leasing from Baierl Acura for 10 years and just recently began a new 3 year lease. My past leases consisted of two TSX, a TL and now, a 2016 RDX which I absolutely love. I have worked with Mary Beth Belsito on every deal and she has provided me with exceptional customer service and invaluable knowledge of the brand. Not only have I worked with Mary Beth on what now will be 13 years of leasing, but I have continued to have my vehicles serviced at Baierl. The service department is phenomenal and one of the many reasons I continue to rely on Baierl Acura.

JeanS

Dec 11, 2015

Everyone we dealt with was extremely friendly and professional. Our salesman Bob Erb was great and made the process as quick as possible. Bob even called several days after we purchased our vehicle to see how everything was. We love our new RDX and would definitely recommend Acura of Wexford to friends and family!

MGetz

Dec 9, 2015

The dealership and Sales Representative were very welcoming. Bob was friendly and very knowledgable of the brand and cars. I appreciate the time he took to educate me on the car and his follow up after my purchase. I had a great experience!

Michael3369

Dec 8, 2015

I really appreciate Ken McCosby and professionalism. This is the third vehicle that at least from Ken at the specific dealership but I would recommend working with him and also recommend Baierl Acura. Ken and the entire team were great to work with.

vbk

Dec 6, 2015

I'm very happy with the service I received from Carl Gasper and Baierl Acura.I was busy at work and traveling, and it took me a few weeks to finalize the purchase. I was also comparing cars from other manufacturers, Carl gave me a quick run-through, BMW, Lexus, Mercedes vs. Acura, he wasn't pushy, thorough and knowledgeable.I felt I could trust Carl to help me get the best deal, he was upfront about what he can offer, wasn't frustrated with the amount of time it took to complete the purchase, gave me several test drives, I was also considering certified used car, but finally decided on a new model.I wish more dealers would be like Carl!

TSXRepeater

Dec 4, 2015

I had a thoroughly satisfactory experience buying a 2013 TSX at Baierl Acura. The Baierl website was very helpful in exploring their used car inventory, checking Carfax reports, computing pricing etc.. Bob Erb, my sales consultant, was courteous, professional, helpful and knowledgeable about both new and used car products. Lindsay Baeirl and Bob provided an attractive trade-in and financing proposal very quickly, devoid of manipulative sales "stuff". Josiah handled the transaction and financial documentation professionally and efficiently, which I greatly appreciated. The car was delivered in excellent condition, with a full explanation of features etc.. An A+ experience.

Brian B

Dec 3, 2015

This was the first time we purchased a new car from Baierl Acura and it was a very positive experience. Carl Gasper provided the complete package of customer service including initial engagement, time discussing and driving new models, experienced and direct pricing negotiations, as well as final delivery of the new car purchase. I also had a very positive experience with Lindsay Baierl as we finalized the deal, and Josiah Lenzi to complete the transaction. I recommend Baierl and this experienced team to other prospective car buyers.Best - Brian B.

j9rph

Nov 30, 2015

Our 6th Baierl Acura - outstanding value - product quality comparable to far more expensive luxury brands. Purchase process pleasantly expedited by Carl Gasper (sales) & Josiah Lenzi (finance). Chose to add service package, as usual, since it has been more than satisfactory. Will remain loyal Baierl Acura customers.

musiclady

Nov 27, 2015

I was very happy with Ken McCosby, who helped me to find the right vehicle. I love my car, and have never used Baierl Automotive before, but will highly recommend it. Thanks to Ken for coming to my rescue with a portable battery pack to start my car when I accidentally left the lights on! Thanks to the Service Department and Shawna for replacing my battery. Very nicely decorated and spotless waiting room!

V Guy

Nov 25, 2015

OUR SALESMAN WENT OUT OF HIS WAY TO GET OUR SALE COMPLETED. EVEN TOOK SOME OFHIS OFF TIME TO GET US SATISFIED. MOST IMPRESSIVE WAS OUR SALE WAS NOT A HIGH DOLLARSALE JUST A USED CAR. ALSO SPENT MUCH TIME WITH US EXPLAINING INTRICACIES OF OUR NEW(USED) ACURA. NICE GUY!

jimS

Nov 19, 2015

Dealing with John Cain was a pleasure and professional experience. Answered all my questions, concerns and kept all of his promises. Would recommend them again.

dan65

Nov 18, 2015

I've dealt with Baierl Acura for many years buying vehicles for myself. Recently my wife was in the market for a new car and I suggested she try Baierl Acura because i think they have reliable , quality cars..We found the car we wanted and dealt with sales rep Bob Erb to try to reach a deal on such. He was straight forward and seemed to negotiate in good faith..The next day we went to pick up our car and Bob spent as much time as needed to familiarize us with all of the new features of the vehicle..Josiah in the finance department was very good to work with.He explained various options but was not "pushy" when we were not interested in something he offered..Lindsey Baierl , the general manager of this dealership was involved in our transaction and seemed both reasonable and pleasant to deal with..I know from past experience that the service department is very good to interact with. We are happy with Baierl Acura and look forward to many more years of association.

jac1234

Nov 16, 2015

Ken McCosby made the experience easy and did a great job explaining the new features. I recommend Ken to anyone looking for a new car.

anonymous417

Nov 13, 2015

I went in knowing what car i wanted and Bob Erb helped me get it in a reasonable time frame. I would recommend him and Baierl Acura without any hesitation.

Sandi

Nov 12, 2015

As of yesterday, I am the proud owner of a 2016 RDX. Carl Gasper was my salesperson and he was a delight to deal with. Very honest, knowledgeable, professional, polite - I could go on and on with many other positive words to describe Carl. I feel very fortunate that Carl was the salesperson we dealt with. He actually made my car buying experience enjoyable and I never felt like that in the past with other dealerships. On that note, I've been to many dealerships over the course of my life, and this was truly the best experience I have ever had. Baierl and their employees know the importance of providing exceptional customer service and are willing to go above and beyond other dealerships. I have a very good feeling that this won't be the last vehicle I purchase from Baierl! Based upon my experience, I would recommend Baierl and Carl to everyone without hesitation.

JKeis

Nov 10, 2015

My buying experience was excellent. I was treated like royalty by my sales person Bob Erb. The entire process was seamless. I love my Acura!

Patty Fuscaldo

Nov 9, 2015

John was great to work with. He gave us great service and we received a great deal on our new MDX. From start to finish it was a great experience. We have always been happy with the service we get from Baierl.

Pulis mdx

Nov 9, 2015

I have been long term loyal to lexus SUV's and once I visited Bairel and talked to Carl Gasper I changed my opinion about MDX. He made everything easy and one shop stop for ne and my family and buying experience is great! No hassle and gentlemen discussions and me and my family enjoying mdx ride.Staff is very user friendly and great services in all areas sales and finance and service.Way to go Carl & team!

BreckandHarley

Nov 8, 2015

Baierl Acura goes above and beyond to ensure that their customers are going away happy and informed about every aspect of their new vehicle. We worked with Ken McCosby who was professional, courteous and friendly. We also worked with the Business Manager, Christine Cunha to go through the financing details, and she was also excellent, friendly, and professional. We had a good amount of questions as this was the first vehicle purchase for us, and she was patient and explained everything with detail and ease. After we were sure this was going to be our vehicle, Ken set our radio preferences, setup the xm radio, pre-set the navigation system to make sure our home address was listed. He then went through all of the details of the car with my wife so that she felt comfortable and happy with the vehicle. We even drove about 200 miles to come to this dealership because of their excellent customer service and fair prices. We would absolutely purchase another vehicle here and recommend this dealership if you are in the market for new car!

Gary115

Nov 5, 2015

Very professional, prompt, courteous, knowledgeable, helpful, organized, exactly the car I wanted, great price, great service, the paperwork was a breeze.I highly recommend Bob.

Tjsmccandless

Nov 1, 2015

The entire purchase process at Baierl Acura was a pleasure. John Cain was my salesman. Patient, courteous, knowledgable, professional. Miss Baierl was excellent as a sales manager, too! Never before have I made a purchase with such confidence. Thank you all!

Megan1

Oct 31, 2015

My experience at Baierl Acura was wonderful! The staff are all so friendly and very helpful! They went above and beyond to meet my needs for the price and providing a warranty. Mary Beth took the time to walk me through how to use the tech package features and also followed up the next day to ensure I still loved the RDX. I would definitely recommend anyone looking for a new or used vehicle to shop here first!

MDX Mom

Oct 27, 2015

I have been looking for a car for nearly 18 months, so I am no stranger to dealerships. Baierl Acura had the best online and in-person customer service of any dealership I visited. Carl truly knows the cars he sells, and he does a great job explaining the features and how they operate. It seems like very few salespeople do that, and for me, it was very much appreciated. Carl did not pressure me into selecting a car that wasn't just what I wanted. Rather, he listened to what I was looking for, and he contacted me as soon as he found it. On a side note, my company does not require any specific sort of business attire (jeans and flip flops are A-OK), so I looked less than professional when I visited, and that seemed to make no difference. This is a smart strategy because you never know who is going to have the excellent credit rating that enables them to go through with the purchase! Thank you to Carl, Lauren, Lindsay and Christine for making the car-buying experience as close to enjoyable as possible, haha! Really, it was a simple process, and I am appreciative of that. I am headed to the service center to address a noise I am hearing in the car, and I hope to be able to say the same for that department as well!

Karen

Oct 23, 2015

Salesman, Bob, was very thorough - pleasant, willing to answer any questions and spend as much time with us as needed.

Kendra.gregg

Oct 19, 2015

Lauren was an excellent first contact at the dealership. She was very responsive and knowledgeable. Her interaction with me was extremely helpful in that she provided an great price for the 2016 RDX via the Internet and the tools to access my trade. Based on the Internet price she provided, we set up an onsite dealership visit where she greeted me and had a salesmen (Ken) ready to meet with us. We went for a quick test drive and in less than an hour we reached a deal. Since the 2016 RDX Advance in fanthom blue was not at the dealership, they located and delivered the car within a week. Ken delivered the car to me at work as to make the process extremely easy. I would recommend Bairl Acura based on the level of service that I received. We love our RDX and appreciate you level of service which is evident because we passed other Acura dealerships on our way to Baierl.

MBond-dealer rater

Oct 19, 2015

Mary Beth made the entire process smooth, convenient and easy. Her customer-centric approach was very much appreciated and her follow-up / follow-through has been outstanding.

katiep

Oct 15, 2015

Baierl Acura was the best car buying experience that we have ever had. First rate customer service, stayed after hours to help us and even the manager greeted and thanked us personally.

Miller23

Oct 15, 2015

I was very fortunate to have Ryan C. as my sales rep. He was extremely helpful and very understanding on what I was looking for. In no way was he "pushy" as a sales rep trying to get a sale.

ksatterfield

Oct 13, 2015

I Leased a 2015 TLX. I did 95 percent of the work online during the day. The offer was on there web page and was exactly as stated. No run around or up selling. I ended up upgrading on my own for a fair price. Mary Beth was my sales person and she was excellent, very knowledgeable on car and even set my phone up for me.

Acura RDX

Oct 12, 2015

I recently purchased a 2016 Acura RDX.FROM Baietl Acura in Wexford Pa. My sales specialist Mary Beth Belsito was outstanding.. I test drove numerous vehicles and the RDX landed at the top of the list. Mary Beth went above and beyond to help me understand all about the RDX during my purchasing process. She also took ample time to help me feel comfortable with my vehicle upon delivery If any one is in the market for an Acura I would highly recommend Baierl Acura and in particular Mary Beth Belsito. My experience with Mary Beth quickly felt like I was dealing with a friend rather then a pushy sales person !!!!!!!!

jpm

Oct 12, 2015

Great dealership and particularly my experience with Mary Beth in the purchase of a new TLX. As always (3rd vehicle purchased from her) she is incredibly helpful and responsive, and goes out of her way to treat you as a valued customer. Including the follow up phone call this morning to ensure everything was OK. As long as I am purchasing or leasing an Acura, it will always be at Baierl with Mary Beth. Thanks for another amazing experience.

LadyDi3sons

Oct 12, 2015

Everyone was so pleasant and take up time with you, showing you around. I will send friends and family members to check you all out.

Jim and Shirley

Oct 5, 2015

We couldn't have asked for a better salesman than Ryan Casselberry. He was knowledgeable, helpful and professional. We would highly recommend him to anyone.

Steve

Oct 5, 2015

Baierl Acura in Wexford is a first class operation. From the time you pull on to the lot until the time you pull off with your new vehicle, the car buying experience is second to none. I have leased a number of vehicles through the dealership and I am always treated like a new customer. Bob Erb is the consummate professional. He treats you with respect and takes just the right time to explain each detail of the vehicle. He even took the time to help program and personalize my vehicle. No high pressure, just service, as we went explored the various pricing options. Bob and Bairel Acura are the BEST! Steve

Wolfman

Oct 5, 2015

The overall experience at Baierl Acura was very good and I am quite happy with the deal I got on my new MDX. The personnel were very professional, courteous, and listened to my needs and what I wanted in order to make the right deal for me. We quicklly came to the right numbers to make a great deal, which made it easy for me to make the decision to purchase. I was very happy with the overall exerience. Jerry

Reaxis

Oct 4, 2015

Have done business at this dealer in the past and have had good experiences. Test drove a 2016 MDX Advance with Bob Erb, who is very professional and thorough. I ended up leasing that same vehicle as my preferred vehicle for the interior/exterior color combination could not be located at regional dealers. Also turned in the TL I was currently leasing and took advantage of the early turn in push through incentive program. Overall experience was very good.

Teja Sanka

Sep 30, 2015

Bob and Lauren got us the car we wanted at a great price.Bob was very welcoming and answered all our questions very patiently.We would definitely recommend going to Bob for your Acura needs.

Helen and Louis

Sep 28, 2015

Ken McCosby was professional, friendly and informative. He was available to answer questions, took the time to explain the features of the new car without rushing us through the process. Ken and Christine guided us through the paperwork so that everything was plain and clear. We will definitely return when in need of a car.

Kumar A

Sep 26, 2015

Carl Gasper, walked into us, while we were looking at car in the lot. From that point to delivery of car, he was so patient with our numerous questions and answering them in detail. He earned our business by just treating us like his family and guiding us through the buying process. I had price from a competing car dealer, and he ensured we get a best price, without looking at the price quote I had from other dealer. This went a long way in building trust and confidence in our buying decision.During delivery and take-over of my previous leased car, he, the lady at finance, a new sales person who did the demo of car and a person who walked-in with a copy of form I needed to sign for returning car to Acura, were all great. It felt it was a team working together, very different enjoyable experience from my other car buying till date. Thanks Carl and Team.

Chippie

Sep 25, 2015

Carl Gasper was our salesman at Baierl & he was very forthcoming & gave us an honest trade-in without the usual haggling!!! He spent a great deal of time with us explaining all of the features of my new MDX! We r very happy w/our purchase & our experience w/Carl.

Dave

Sep 25, 2015

Ken McCosby was our salesman, I had been touch with him for more than a month. He really helped me to get the vehicle I wanted. The best thing I appreciate dealing with him was he was different from lot of other salesman, he never pushed me to go for a deal just for the sake of making business..Overall it was a very pleasing experience working with Ken and also Christina to buy the MDX.

Perilo

Sep 24, 2015

Even though I did not purchase my second car from this dealership, Carl Gasper was a very helpful and easy to work with and worked hard to try and make a fit for my company car. Highly recommend and a dealership and salesperson.Thank you.

Vickijohn12

Sep 17, 2015

Carl Gasper Jr. made our car buying experience the best. He had answers to all of our questions and explained everything!! We will recommend him to all of our friends. On a scale of 1 to 10, he is definitely a 10!! What a super guy!

Rich

Sep 16, 2015

Carl provided a friendly and professional sales experience. He gave great service, excellent information, and followed up to provide exactly what he said he would.

as313705

Sep 15, 2015

Ken McCosby did a great job with price matching, customer service and being prompt with communication. He made the process fast, easy and enjoyable and he genuinely cares about his customers. The other associates always offered to jump in if he was busy which helped make things run smooth as well. I would recommend anyone go to Bairel Acura and work with Ken!

Melfauth

Sep 15, 2015

Mary Beth is an exemplary representative of both Baierl and the Acura Brand. She spent time really listening to our needs and what we wanted for our family. After inquiring further about what was important to us and sharing her knowledge and experience, she outlined auto options along with the pros and cons that aligned with our situation. Her professionalism and consultative approach was a benefit along with her sincerity and kindness. During this initial time with her, we felt confident in our decision to move forward with a new Acura. Prior to this meeting, we had been considering several other automobiles and dealerships. Needless to say, we never made it further and are more than happy to have had this result. We are SUPER happy with our purchase and Mary Beth has shown that her genuine concern goes beyond the day of sale. Thank you for a wonderful experience! Baierl Acura is fortunate to have Mary Beth on the team. If you are looking for a new vehicle- be sure to give her a call!!!!

Paul

Sep 14, 2015

After purchasing the car, Ryan spent almost ninety minutes explaining all of the features. Afterward, when I had other questions, he was always there to offer further explanations.

Acura960

Sep 11, 2015

Bob Erb does a great job. He knows the product and the inventory. This is my Second Acura MDX from Bob. I'd recommend Baierl Acura and Bob to anyone.

Jrichey

Sep 11, 2015

Carl gets a 10 out of 10... what a great guy and thanks for the new car! The kids love it. Big thanks to Rocco too!

spencerbateman

Sep 8, 2015

Bob was very helpful with all of my questions, he answered them fully. He had the car cleaned for me and had it ready and parked out front when i arrived to sign the papers. He showed me how to use the radio and everything in the interior, once again answered all my questions. He was probably one of the best salesman I've ever dealt with. Bob also called me a week after I bought my car to see how I was doing and check on my car. I thought that was awesome! I will recommend this dealership to everyone I know looking for a car and will be back in the future with my car purchases! Thank you again Bob for being so patient and helping me with all my needs and making sure I had a great experience.

Sold!

Sep 5, 2015

The last acura I owned I went to Georgia to get because they simply offered me a better deal. ..my salesman Ken at Bairel was not having that. I walked in traded in my 2015 MDX for a 2016 and got a great deal. Excellent customer service and we were in and out in a reasonable time. BEFORE I GO ANYWHERE ELSE FOR MY NEXT ACURA I'M SHOPPING BAIREL FIRST! Excellent EXCELLENT EXCELLENCY in sales and doing business. ..! They are about getting the deal done!

WillEmma

Aug 31, 2015

Great service from internet (Lauren) to dealership (Ken)...Small issue with the financing, but honored original rate and stuck to what was quoted. Very pleased!

Ali

Aug 25, 2015

Mary Beth came highly recommended from a family (our friends) who buys here for decades. We were looking for a certified, low mileage RSX. Less than a week after first talking to Mary Beth, she got us a great deal with our trades and new car. She can do the same for you.

awatkins0211

Aug 20, 2015

I have owned 3 Acuras. This is my second Acura from Baierl and I won't go anywhere else! They are easy to work with, extremely friendly and very kind! I've been to other Acura dealers and they don't compare to Bairel. The salesman I worked with was Carl Gasper. He was so easy to work with and very honest with me. He made me feel comfortable and treated my as if I were his only customer. They also have a great service department. You won't be disappointed by the outstanding service you'll receive from Carl and everyone at Bairel Acura!

Awinters44

Aug 18, 2015

I gave Baierl Acura a five star rating because of their employees Rocco Sanchilli and Ken McCosby, their great customer service and of course the quality of their vehicles. Both Rocco's and Ken's expertise and professionalism were off the charts. They made me feel comfortable (like one of the family), treated me with respect and assisted me with choosing the best vehicle that fit all my needs and requests. The individualized attention I received surpassed any that I've ever received from other dealerships. I was never pressured in purchasing a vehicle and Rocco and Ken made sure that I understood every aspect of each vehicle I was interested in. They were patient with me thoroughly answering every question I presented. It was an all together awesome experience!

clong

Aug 17, 2015

My husband researched and compared reviews on different vehicles for several months and knew exactly what he wanted and what price he needed to make it happen. We visited another dealership and could not agree on a trade-in price, but with Baierl we were offered a price that was immediately acceptable and above what we were previously offered. We had a great experience with Baierl, and especially with our salesman, Bob Erb. Even though we live 85 miles from the dealership the experience with Mr. Erb made it worthwhile for us.

Irxshob

Aug 17, 2015

I had called on a whim about a manual transmission TSX. Mary Beth Belsito had answered my call. I was in the neighborhood and asked if I could drop by to take a look quite near closing time. She was thrilled to have me stop by and walked me around the car and went through it with me in great detail. The car was a new arrival so it had yet to be through any of their very meticulous inspection. I was so impressed with both Mary Beth and the car that I put a deposit down to hold the car that day. Once it passed its rigorous inspection and detailing I was the proud owner of this TSX. Words have not been formed to recommend this dealer. This is the 8th car I have purchased and probably the 20th dealer I've gone through the motions with and at no point was I anything but thoroughly impressed in all aspects of their business. I had the pleasure of closing my deal with Rocco who never missed a beat and was equally as welcoming and pleasant as Mary Beth. I already know where my next car purchase will be. Right here. In closing to quote Mary Beth Acuras truly do shift like butter.

kmw18

Aug 17, 2015

Lauren, my internet rep was a huge help in learning about my trade-in and helping to get all of my information prior to my purchase. My salesman, Ryan, was absolutely terrific during my entire buying experience. He worked with me on my needs and even helped me set up my car! I could not be happier with my new Acura, and I would recommend Ryan to anyone looking for a new car! The entire process was quick and easy!

vrcatania

Aug 17, 2015

Our salesman, Tim Wilson was exceptional. We bought the Acura on Thursday and on Friday bought a Lincoln at a New Castle dealer. This gave us the opportunity to compare both while they were fresh in our mind.Tim went through everything with us. All of the features, programmed the display, querying me about which options to pick. He even programmed my Homelink remote When I went home, I pushed the button and the door opened.The other dealer delineated the amenities and that was it.Tim Wilson conducts himself as a true professional and I expect that is conduct of the Baierl Acura organization.

HopeRDX

Aug 16, 2015

This is my first Acura from Baierl. Ken was so patient and pleasant and provided a non pressure experience. All of my questions and concerns were addressed and I was even able to test out storing my stroller and put the car seat in the RDX (with the baby) during our test drive. Ken sat in the back and entertained the baby and happily answered our questions. We got a great deal on our new car and received an excellent trade in amount for our old car. We decided we really liked the car and wanted it that day. Less than an hour later we pulled off the lot in our new car. Thanks to Ken and Rocco for their expertise and professionalism.

jbigham

Aug 16, 2015

The overall experience was very good at Baierl Acura. As a first-time car buyer Carl was very knowledgeable and informative of the TSX's features and functions. There was no hesitation to offer a test drive of the vehicle. When it came to price negotiating the typical salesman phrases came out which is a to be expected. In the end we settled on a price that I felt was fair for the car. Carl remained attentive even after the sale had been settled which I appreciated, a nice guy! The gas tank was filled and the car was cleaned as I finished up paper work. My only criticism is that the financing representative was a bit slow and had me waiting for a little too long.

newcar432

Aug 13, 2015

This is the second Acura I have purchased from Baierl. Mary Beth Belsito provided a great non pressure experience and really knows her Acura's. I told her what I was looking for in my next car and she nailed it. I test drove a few different car makes and models and Mary Beth was the only sales rep that called me back!!! I can't say enough about the dealership. My previous Acura has 165,000 miles and the service team does a great job. Straight shooters, no pressure and fixes the problem the first time. I'd recommend you stop by and talk with Mary Beth and team if your interested in a new car. Love the new car.

Tom HTP

Aug 12, 2015

John Cain provided a great buying experience. He was clearly knowledgeable about Acuras. But , more importantly, he was honest and straightforward. I was not pressured during any part of the buying process. I was provided with good information that made it easy for me to make the choices that work best for me.

Peter

Aug 7, 2015

Just bought my Acura pre-owned 2014 MDX. The salesman, Ken McCosby, was very knowledgeable and listened to what I wanted, asked good questions for clarification and found me my car.

dawn

Aug 5, 2015

Personable sales people - everyone was knowledgeable - no pressure to hurry and buy - good experience from test drive through the buying process. Everyone involved made this a hassle-free car buying experience. Love our TLX!

DoubleD

Aug 4, 2015

Throughout the whole process, from the test drive, the purchase, and even after the sale, the salesman, Ryan, was very knowledgeable and able to answer all of my questions. Even after the sale, he took the time to go over all of the RDX's functions as well as following up later in the week to see if there were any additional questions that I might have. Altogether, I would say that the experience was straightforward and stress free.

lauren

Aug 4, 2015

The salesperson, Carl was knowledgable, cordial and very committed to meeting our needs. No pressure, stress just knowledge. Manager Mr. Sanchilli made purchase easy and personal.

jasonb

Aug 3, 2015

My wife and I visited Baierl Acura this past weekend intending to test drive a new 2016 Acura MDX. From the moment we were approached by Bob Erb in the parking lot, we could not have been more impressed by the experience. Everything from the initial test drive to the trade-in, financing and vehicle delivery was completely different from the typical high-pressured adversarial environment that many associate with the car buying process. Bob was patient and took time to answer all of our questions thoroughly, many of which we never even had to ask. We had our five month old baby with us which added a new element and even after spending over two hours with us walking around the car, talking about the car, taking the car seat in and out of the car, stopping to take care of the baby and, ultimately, test driving the car; Bob never once asked us if we were planning to buy that day and never showed even an ounce of frustration even though there were clearly other customers browsing the lot that he could have been trying to make a sale from.After the test drive we asked Bob to have our trade in evaluated and to run some numbers. While we were waiting numerous employees came up to us to make sure we were being taken care of and to offer us water and coffee. After a short time Bob returned and I was once again pleasantly shocked. Rather than the customary low-ball trade offer, Bob showed us the AutoTrader value (which I had already run) and then presented us with an offer that was considerably above that and certainly fair. He then took the time to walk us through numerous financing options and answered all of our questions, again without ever asking us whether we intended to buy the car that day or not. Once our questions were answered Bob even offered us some privacy so that we could discuss everything.Once we made the decision to purchase that day, I don't think we could have asked for a smoother process. After signing the paperwork, we asked if we could leave and go to lunch because we had been there for several hours and it was well past lunch time. Bob invited us to return in an hour and advised that everything would be ready at that time. As promised, we returned an hour later and Bob had everything prepared. After going through all of the owners manual and associated documents, we were ushered to the finance office where Christine had all of the paperwork ready to be signed. Once again, no high pressured sales tactics to get you to buy a million add-ons, just an honest conversation about the options. After just 10 minutes we were in the car with Bob going through all of the features. Once again, Bob took the time to explain all of the numerous features and even helped us program all of the electronics.I truly can't say enough good things about the folks at Baierl Acura and Bob Erb in particular. They are truly a different kind of car buying experience and I can say with certainty that we will be buying all of our future vehicles from Baierl Acura.

Perry

Aug 1, 2015

Dealership made it easy for me to transition from Honda to Acura. Honored their advertised leasing deal with no hard sell.

finecarsenthusiast

Aug 1, 2015

We did most of the previous work via e-mail, which I like very much.This is the second ACURA vehicle we bought from Bob Erb (third from Baierl Acura) and we plan to return when the time is appropriate.

terri1

Jul 31, 2015

All aspects of the car buying experience at Baierl were top notch. Our salesman, Carl was very helpful and knowledgeable and assured we were treated fairly and courteously in every step of the process. We couldn't have been more pleased.

CBarley

Jul 30, 2015

The entire process was handled very professionally. Friendly, courteous! We were pleased with our salesman. Bob was very knowledgeable and accommodating with answering our questions.

luchini4

Jul 28, 2015

From my first step into the dealership and all discussions in between the staff was very professional and took their time explaining and going over each vehicle I looked at. When I picked up the MDX it was shiney, full of gas and the car was explained in detail concerning its options. BUY BAIERL!LUCH

TJFIT

Jul 22, 2015

Bought my new FIT 3 weeks ago and it is a dream! OUTSTANDING gas mileage! When I went into Baierl Honda to look at a FIT, I was offered a good price, an excellent trade-in and best of all...NO hassle or pressure to purchase. Joe was a pleasure to deal with and extremely helpful!

David Lindholm

Jul 21, 2015

Mathew Willson was so great to work with. He was so patient with us through the whole process and generous with his time considering the number of visits we paid him before actually purchasing a vehicle. I would definitely buy another car from him.

Krypto_kat

Jul 21, 2015

Walked in with a Truecar Price which was $1000 lower than other Acura Dealers Online Quote, and offered $2000 more than another dealer for trade in. I could have haggled for more on the trade but decided that the upfront pricing warranted my acceptance of their offer. They could have started lower and forced me to haggle, but when they presented a fair offer as the first offer I accepted.

Swolff

Jul 21, 2015

We absolutely love out MDX we bought at Bairel Acura. She let us know when a vehicle arrived to the dealership that met the criteria we were looking for. We are grateful for the professionalism of the people at Bairel.

ValD

Jul 20, 2015

We were so pleased with the experience the last time we purchased our MDX at Baierl Acura, that we had to go back and purchase our new 2016. We were treated like family and it was a no hassle deal and decisions. Mary Beth was so knowledgable about the Technology of the car and her pleasant and positive attitude helped us through every process of getting our new car! We Highly recommend Baierl Acura.

MAM103

Jul 17, 2015

If you're in the market for an Acura - you must see Baierl Acura in Wexford. And you must ask for Mary Beth Belsito. She's the best salesperson you'll ever meet. She cares about her clients, she really knows her cars and she always goes over and above your expectations to make sure her clients are happy.Even after the sale is over, she'll call just to wish you a happy birthday or to see how you like your new car. She even spent a full hour with us on a follow-up appointment to be sure we knew how to use the technology! She's the consummate professional and should be teaching other sales people how it should be done. I must add that the service department at Baierl Acura is also terrific. They do a great job to be sure the work is done correctly and quickly. Throwing in a car wash after service is also a nice touch.

pgh.south

Jul 13, 2015

I recently purchased a new RDX with the AcuraWatch Plus Package. Wexford is on the other side of town for me but my husband and I felt Mary Beth, Lauren and Rocco were exceptional to deal with. There was no pressure, they were very accommodating and we were able to close a deal within hours of walking in the store. We are happy with our car shopping experience at Baierl Acura of Wexford.

MANU

Jul 7, 2015

Sales experience was good and we made a deal within a couple of hours. Carl Gasped Jr was respectful and friendly. I was given a good value for my trade.

pbostick19

Jul 7, 2015

Baierl Acura is top notch. Fred Orendi, Rocco Sanchilli and Mary Beth Belsito are fabulous people and made our car buying experience smooth and enjoyable. If you want to purchase a quality vehicle and get treated like gold, I recommend you visit Baierl Acura.

Unix man

Jul 7, 2015

My wife and I were in a rush and only had a short time before we had to pickup our kids at camp at the end of the day. We met Ken McCosby when we walked into the dealer. He was very accomodating and quickly showed us several models on the lot that were used. He gave us enough information to allow us to do our own research later.When I returned to the dealer with more time, I took a test drive and sat with Ken to negotiate a deal that would work for myself and family. They took all the time that I needed to answer all of my questions and arrive at a fair deal.Christine Cunha was very helpful and completed the purchase process with no issues.Ken is very knowledgeable and reviewed the many features of the car. As I was driving away I really felt like I received terrific treatment and have the benefit of a great vehicle and a great dealer to back it up.After driving Nissans for over 20 years and being very satisfied, I know we made the right choice to switch to Acura and buy at Baierl Acura.

Happy

Jul 6, 2015

Wexford is not the closest Acura Dealership but the right sales person makes all the difference! Mary Beth was super efficient. She happened to answer the phone and made me want to take a trip to Wexford. She was friendly and helpful and not pushy. When we took a test drive it was like riding with a friend. She pointed out the benefits and really worked for us. She did everything a great sales person should do. Mary Beth is the reason we chose to drive close to 1 hour to do our first lease on a new 2015 TLX at Baierl Acura.

The White Rocket

Jul 6, 2015

Recently I closed on the purchase of a 2016 RDX AWD with the AcuraWatch package. I had the pleasure of working with Ken McCosby on it, and after 2 test drives, 2 long conversations, numerous questions, and a fair negotiation, we agreed on a price with which we are both happy. It was a pleasure to work with Ken because of his professionalism, his product knowledge, his personality and the Acura product itself. Also in Baierl's favor is its great service department. I have taken my 2003 TL to them for service for the 13 years I've owned my TL, and I have to give them 4.5 to 5 stars in this area. Kudos to Chris, Rod and the others (who's names I unfortunately do not know) for their great work which enabled me to give them such a high rating. Their service was another major factor in my decision to purchase this vehicle from Baierl Acura.

Robb

Jul 3, 2015

Of course you gotta be fun to have fun but low pressure & real people from Tim Wilson to Rocco Sanchilli & others. Ask Tim about the Jeff Gordon test ride I took him on. LOL.

Scott B - Moon Twp

Jul 3, 2015

Outstanding experience. My 7 year-old Honda Odyssey had 147K miles. While I had been waiting for the 2016 Honda Pilot to be released, I had also been researching Acura vs. Audi vs. BMW vs. Mercedes. I narrowed the search to the Pilot, Acura MDX, and Audi Q7. Service reviews on the Q7 had me leaning towards the Pilot vs. Acura MDX. I drove the Pilot the first day it hit the lot of the Honda dealer very close to where I live and was very impressed. But, before I was ready to commit, I wanted to test drive an MDX. I chose Baierl simply because it was the closest Acura dealer to where I live. Via the Baierl website, I sent in an e-mail request to set up a test drive. I received a quick reply and had my test drive scheduled for that same night. When I arrived at the dealership, the Sales Manager introduced me to Carl Gasper, Jr. He treated me like family throughout the process. He is very down-to-earth and pleasant to deal with. Despite nearly giving him a heart attack during my test drive and underimpressing him with my total ineptitude in attempting to figure out how to use the computerized bells and whistles on the MDX, he remained extremely patient and cordial. I was ultimately presented with an exceptionally fair deal; Less than I expected for the new MDX and more than I expected for my trade-in. I took ownership of my new MDX the next evening and subsequently took it back to Baierl so that the purchased accessories that I ordered could be put on. The process could not have been easier. I was provided with an new MDX loaner and received my MDX back the next day. Carl even assisted me with questions I had on additional accessories and helped coordinate the service appointment before, during, and after. I would certainly recomment Baierl Acura and Carl Gasper to anyone considering the purchase of an Acura.

jimmyray13

Jul 2, 2015

I had a very positive experience buying my car. Carl was willing to let me drive several cars to ease my mind about the one I wanted. He didn't pressure my one way or another. He's a nice guy and very easy to talk to. When his client with a scheduled appointment showed up, he immediately sent Ryan to work on making the deal. We negotiated a bit and quickly came to a happy medium. Carl set my mind at ease about the service after the sale. If they treat me half as well in the future, I'll be a happy customer. Christine Cunha, the business manager, was very helpful in transfering my personalized plates. She went out of her way to help me out!

Ardian

Jun 28, 2015

I really appreciate the Baeirl Acura sales team for helping me to buy the new TLX 2015. Mary Beth Belsito and Rocco Sanchilli and Ryan Casselberry, both sales professionals with Baierl Acura are competent sales people who truly respect their customers. This is my first experience with Baierl Acura and I am happy that this dealer got my business.

BMW

Jun 28, 2015

We went Acura to purchase a vehicle. We were very pleased with our experience with the sales team. Especially we liked every single effort of Mr.Carl Gasper, Jr in explaining about the vehicle.At the end of our test drive he explained every aspect of the vehicle functionality. We were totally convinced about his motivation and excitement towards the customers. That's is part of the reason why we purchased the vehicle. John Cain helped us with the test drive and explaining technical details about the vehicle. It was great help. Ryan Casselberry helped us with our phone connections and navigation system on the day of our purchase. Overall we had wonderful experience on purchasing vehicle from Acura.Thanks to all for their help

Phil

Jun 28, 2015

After our auto was totaled in an accident, our search was on for a replacement vehicle. On the internet, we found the particular auto we were interested in at Baierl Acura in Wexton, PA.Mr. Ryan Casselberry from the dealership returned my call, and was very helpful in answering my questions. When I asked him exactly the condition, he detailed every flaw and sent pictures by email. On June 22, 2015, my wife and I flew to Pittsburgh, and Mr. Casselberry picked us up at the airport (45 minute drive from the dealership).The flaws were even less minor than I had pictured in my mind. The paperwork was rapidly handled, and everyone we meet was very courteous. Upon completion , my wife and I began our journey home. I can't sat enough of Mr. Casselberry's professionalism and integrity.

cttech

Jun 24, 2015

Matt was super nice dealing with us. We had checked with one other dealership that we used on our previous 2007 MDX. The one reason we bought from Baierl Acura was a service experience with had with our previous MDX. that Baierl Acura assisted us with. That helped us in choosing Baierl for our new 2016 MDX. Everyone was very pleasant to deal with at the garage.

pittgirl87

Jun 22, 2015

I cant say enough about how well I was treated at Baierl Acura in Wexford. From the time I walked through the door to test drive the new TLX and Ryan Casselberry, salesperson, asked me what I was looking for, the attention, time and service paid to me was wonderful. Ryan listened to what I was looking for and really did "hook" me up in a vehicle and car payment that I couldn't imagine was possible. Ryan was there during the test drive, the negotiations, the purchase, as I drove out t the door in my new car and then in followup. He spent a lot of time with me teaching me the tech package which I certainly appreciated. And today..6 weeks later.. I love my new TLX. Thank you Ryan and Baierl Acura.. I m a happy girl !!! P.S. Fred Orlandi was very nice and helpful too!! :)

jds921

Jun 20, 2015

I started looking at this car in Sept 2014 and finally bought June 2015. Bob Erb great to deal with over multiple visits, test drives and phone calls. High recommended --no pressure and a great deal. Quoted their best price up front, no real haggling necessary.

GeneSpad

Jun 19, 2015

Was looking for a used MDX to replace our '06 OdysseyShopped very hard with all the local dealerships, initially all through the webLooking for the right vehicle, with the specifications that we desiredI'll admit, Baierl was the second dealership I visited.The first, claims to be a "no haggle pricing", their price was much higher & their trade offer was well below market. They would not negotiate at all.Visiting Baierl, the price as listed for the vehicle was already at or below market& they were willing to work with me on the trade to make the deal more attractive.Was an easy car buying experience & would work with them again.

desireatowne

Jun 18, 2015

I went into the dealership with a car in mind. The car was no longer in their inventory, but they found similar models in the same price range and were able to match me with a better fit than the one I intended to purchase. Internet communication was swift and informative. Manager was easy to talk to and the salesman was not pushy but knowledgeable. Also, I'm loving my car so far and am reassured by the amenities offered by this dealership. Two thumbs up.

mark

Jun 17, 2015

After visiting another Acura Dealer in the area I must say it was like night and day between them and Baierl. I wanted a 2016 RDX and the first Dealer did not want to bother checking what vehicles were coming in or Dealer Trades. It was so different with Baierl Acura. From the initial call they were all about finding me the exact car that I wanted and a good price. My first contact was with Lauren Graves the Internet Sales manager who was so nice and responsive. When I came in she introduced me to the Sales Consultant Bob Erb who went out of his way to find me the exact car as soon as possible. That was important since I was soon losing my company Car and had a vacation planned. When I picked up the car Bob met me with a handshake before even coming into the Dealership. He also took as much time as I needed to explain all the operating features of the car and offered to help me later with any questions I might have. Needless to say I would definitely say my buying experience was a very positive one.

Bdoc

Jun 13, 2015

I just purchased a new 2016 Acura MDX. I cannot stress enough how good Ken McCosby was in making my purchase go smoothly. First and foremost, he's an honest guy and I felt comfortable with him and his style right away. He knew all the details and intricacies of the advanced technology that is in this car. He helped me pair my phone, put in stations I will use the most, and other things. He dotted every "I" and crossed every "t". I was the best car buying experience I've ever had. This guy is quality all the way. if the dealerships service is at least half of this, I will be happy. Of course I hope it's just like this and I will update my review after I have my first service experience.

Eawittjr

Jun 12, 2015

Very friendly and informed staff from beginning to end. No slick pitches. Definitely interested in me beyond the sale. Online staff also very helpful at the beginning.

mca13

Jun 12, 2015

The salesman I dealt with was Bob Erb. Bob was very helpful, pleasant to work with and at no point did I feel pressured to make a decision on purchasing the car.The business manager, Sims Miess, was very helpful in securing a good price on my loan. I shopped around independently and when I found a better deal from my bank, he was able to call and match the interest rate.Like all other dealers, they try to sell you all the overpriced additional coverages like warranties, special wax and leather protections after you agree to purchase the vehicle. Just have to stand firm and deny any additions that aren't necessary.Additinally, I heard rubbing coming from the front brakes about a month after I purchased my used TSX. I simply set up an appointment online, dropped the car off, used Baierls shuttle service to and from work and picked up my car at lunch the same day. The front brake pads weren't properly sliding off the disc so the repair was covered under warranty. The service center was extremely easy and hassle free.

kdb1972

Jun 11, 2015

I scheduled visits and/or stopped by no less than 7 dealerships (various makes/models) and my experience at Baierl Acura was far and away the most satisfying. I initially made contact through Lauren Groves via their internet sales department and worked with Tim Wilson during the on site visits. Both are fantastic to work with and I felt no pressure to make a quick decision, which I greatly appreciated as I did spend some time shopping around (see comment above regarding 7 dealerships). I used a pre-negotiated program through my work to determine the selling price of the new car, but I did have a vehicle to trade and I felt the offer made on that trade-in was very fair. Overall, a really great experience with Tim, Lauren, and Baierl in general.

auto enthusiast

Jun 7, 2015

The experience was pleasant, relaxed, and not pushy. Ken worked hard to find the correct vehicle to suit our needs and wants. He allowed us to make accessory decisions without any pressure. We were very pleased. Ken is very knowledgable about all of the aspects of the new car functions.

RDX CWRW

Jun 5, 2015

Matt Willson Thank you for the pleasant car buying experience and let's not forget Rocco You both made it work - THANKS for the team effort. - Rose & Charles Woolley

BRT

Jun 4, 2015

Purchased a 2016 MDX from Carl Gasper Jr. from the first day that we spoke he was knowledgeable on product, fair in pricing and responsive to multiple phone calls. A very positive experience dealing with him

Jim in Wexford

Jun 4, 2015

I was not able to complete my pending and intended purchase of a pre-owned Acura. This transaction that "fell through" or failed was entirely my fault as the potential purchaser. In short, I had arranged the sale of my existing car to a co-worker of mine at retail . When the co-worker backed out, I too had to back out of the tentative purchase of the Acura from Baierl. Throughout this process I was working with Carl Gasper who was of the utmost assistance in letting me temporarily put cars on hold while I tried to salvage my deal with the my co-worker. Carl was very accomodating on my approach, was professional in every way, and foremost patient while I tried to work things out to my benefit. Baierl and Carl did everything possible to meet my needs. Finally when I advised the Baierl dealership and Carl, himself, that I would not be purchasing, I was still treated the same professional and respectful manner as I was treated all along as a potential buyer. It speaks volumes for Carl. Having experienced the above I would strongly recommend Carl to anyone when considering a purchase.

Acura Fan

Jun 3, 2015

We leased our 5th Acura at Baierl. Each visit was better than the next. Tim Wilson, our salesman, is always top notch. The work areas, waiting room, and show room was clean and inviting. They treat their customers well by offering cold and hot beverages along with snacks. Last, when our car pulled up, it was showroom perfect.

DR MARYANN

Jun 2, 2015

The staff I interfaced with was cooperative, they were timely and professional and made my wife and I feel very comfortable. They are as classy as their product

JudyJ

Jun 2, 2015

From the greeting at the door to the new car orientation provided by our sales person, Matthew Willson, the entire experience of purchasing a vehicle at the Wexford, Pa. Baierl Acura dealership can best be characterized as customer friendly, pressure free, highly professional and very pleasant. All of the staff with whom we dealt were friendly, helpful, informative and thoroughly efficient. They impressed us as having customer satisfaction as their primary goal.

HB

May 30, 2015

Recently flipped over a lease on a new MDX. Worked with Bob Erb and everything went perfrctly.. This is my fourth MDX from Baierl and would likely go for 5 when this lease is over.

moviechick

May 27, 2015

I have owned Acura products for over 15 years. I have been taking my car to their dealership since my first purchase and have been pleased ever since. I have received both excellent service from my sales team, as well as the service advisor and technicians. I recently purchased a TLX and was pleased with every aspect of the process from start to finish. I dealt with both Mary Beth Belsito & Bob Erb with the sales process. Both are honest and give you info straight. They take into consideration what you are looking for in the vehicle and offer suggestions. They both are top notch and 2 of the most honest sales people in the car industry. As for the service department, I've been dealing with Rod Sassic for over a decade. Great personality, straight shooter and doesn't try to sell you service that you don't need. The best mechanic I've ever had work on my car works at this dealership as well - I always request Tom Drzemiecki. Great Service - Great People!!!

TRossi

May 27, 2015

Overall, our experience was good. We more or less knew that we wanted to buy a new 2015 Acura RDX from the beginning of our visit to this dealer We arrived on a busy sales day that was also a federal holiday, so had to spend a total of ~5 hours at the dealership before our sale was final. The salesperson was very friendly, knowledgeable, and offered a lot of good advice (he also offered to buy our lunch, when we had to wait more than an hour to finalize the purchase). Negotiations were straight forward, although it didn't occur to us to ask how many miles were on the new car, and the fact that the vehicle had more than 300 miles on it was not disclosed until after the negotiations and when we were ready to sign the paperwork (not a huge deal to us, but could be for someone else, especially after 4 hours at the dealership). At the end of their business day, we were ready to drive off the lot with our new car. The salesperson carefully walked us through all the controls and features, including the tire pressure monitoring system, which showed one of the tires with 22 PSI (instead of 35ish) and a warning to check it. We were told that the tire pressures were just adjusted and that this number would reset once the tires got rolling/hot. Unfortunately, this did not happen and by the middle of the next day the pressure had dropped to 4 PSI. After filling the tire with air and discovering a screw lodged in it, we spent another 2.5 hours to drive back to the dealership and have the tire replaced. To their credit, they were very responsive and did not give us any hassle on the replacement (at no additional cost to us). I guess I naively expected some compensation for our time and inconvenience (perhaps a refill of our gas tank, which still had more than half a tank left). I didn't ask and they didn't offer. Thus, I'd say good customer service and not excellent customer service.

lpp123

May 26, 2015

Found car on line and trusted Bob and Rocco's description of the condition. Drove 250 miles to dealership and it was better than expected.

Frank

May 25, 2015

I had done a lot of research on the Internet, visited a dealer, and pretty much knew what I wanted-a great deal on a 2016 MDX. I met Tim Wilson reached agreement in less than 15 minutes. He even allowed me to drive my old MDX to my granddaughter's college graduation, a round trip of 1500 miles! But wait-after we had done the preliminaries, my wife changed her mind on the color. Tim didn't miss a beat. When we showed up to pick up the car, Tim was extremely helpful in explaining all the features of the Technology and even set up popular radio stations and other features. I cannot praise Tim enough for his help in making this purchase.

mgupta

May 23, 2015

Excellent service and super easy to work everyone at baierl. Would definitely recommend this dealership to others.

nemf9139

May 20, 2015

Went to Baierl Acura for my first time buying a Acura. Meet with Bob Erb. Bob is the best sales person I have meet. He explained everything about the Rdx. When Bob finished I know this was the car for me. Bob you did a Great job and I thank you for everything. I would recommend Bob to anyone. Keep up the good work. Very honest person. Thank you, Wesley Twigg

dealerrater12

May 19, 2015

Matt Willson recently sold me a 2016 MDX. He was very easy to work with, answered all of my questions, and quickly found the car I wanted. I highly recommend using Matt and Baierl Acura to buy your next car.

cas122

May 14, 2015

I was recommended to go to Baierl Acura to look at new vehicle's. Great place, great service, great prices!!! So happy with my new car, I will tell everyone to go to Baierl.

TBickerton

May 12, 2015

The folks at Baierl Acura are as personal and professional as anyone I have ever dealt with. The recent purchase of my Acura was as pleasant an experience as I have had. The General Manager, Fred, was welcoming and helpful. The Salesperson, Tim, gave my wife and I the "red carpet treatment." The Finance manager, Sims, was friendly, informative and helpful. I had to schedule an appointment to have some accessories added and Liz called me within moments of my departure from the dealership. These are all exceptional people and make it very easy to write a glowing review. They do car sales the way it should be done with a strong emphasis on a welcoming atmosphere, the customer as the priority, the deep value placed on relationship with the customer, and professionalism in all facets of the car buying experience. Hats Off Baierl! You guys are the best! P.S. Special thanks to Keith Nock for all he does -- thank you, my friend.

LDraper

May 8, 2015

Acura contacted us about ending our lease early on our 2012 MDX in order to begin a lease on a new 2015 MDX. They made the process very easy and we are thrilled with the new car. This is the third Acura we have leased from Bob Erb and he continued his excellent service.

Lori

May 8, 2015

I had the pleasure of buying a Certified 2012 Acura MDX from Ryan Casselberry last week. I had spoken to Ryan ahead of time and he had everything set up when I arrived 2 hours late. Ryan was most gracious and professional during the entire deal. The negotiations were fair, not pressured and I was given a reasonable value for my trade. We reached an agreement at the close of business on Thursday evening. I asked if I could take delivery the following day. Without hesitation Ryan agreed and we made plans for a late afternoon pick up. Unbeknownst to me, Friday was actually his day off. He came in just for me and spent a great deal of time explaining the rather complicated options (The vehicle has both the Technology and Advance Packages and I am not the most tech savvy person out there!) Ryan stayed to help me even after the dealership had closed for the evening. I cannot tell you how impressed I was by his genuine concern.Kudos to Ryan for making this experience such a pleasant and memorable one. Baierl Acura is fortunate to have someone who puts the customer ahead of himself. That is rare this day in age. Sincerely, Lori Graham

Pmiker112

May 4, 2015

Ken McCosby made our deal happen. When I couldn't get to the dealership to sign the papers, he brought them to my house. When the vehicle we wanted wasn't at the dealership, he found one and had it there in a few days.

Bogie1

May 1, 2015

Just want to give Carl a "shout out" for his excellent customer service. He was patient and very knowledgeable concerning the RDX and its features. Even after the purchase of the vehicle he has continued to be of assistance whether to help with the technology package and/or making sure that my future needs are met. I am pleased so far with what I have experienced thus far as a new Acura owner.

Judy2015

Apr 30, 2015

Mary Beth was knowledgeable and very helpful and very professional. After meeting her, we traveled to Wexford, Pa. to purchase from her rather than in our hometown of Youngstown, Ohio. It was a good experience with no pressure. The entire staff was friendly and we will refer friends and family in the future.

pathfinder

Apr 30, 2015

We came to the dealership looking for a specific used car. Our Salesman, Bob Erp, was very helpful in getting answers to our questions. It was a quick and painless experience and we drove a way with car we were looking for.

Sleeperrs

Apr 30, 2015

Bob and Ryan were friendly to deal with. There was no pressure from them and my trade in dollar was very good. I am happy with the car and payment defently.

aguythatboughtacar

Apr 29, 2015

I had already had in mind what car I wanted, but TIm helped me choose the specific package I needed. It was a bit late in the day but the entire team at Baierl was able to get me into the new vehicle the day I came in. My second vehicle from Baierl and certainly not my last.

chris817

Apr 27, 2015

All of the salesmen were very helpful when purchasing my car. I have a very busy schedule, and made several visits to the dealership before eventually purchasing the car. Regardless of when I stopped in, there was always a friendly and helpful salesman who answered all of my questions and took the time to go over the car with me. It was great that the salesmen where able to work together to make my buying experience a breeze.

Acura lover

Apr 23, 2015

Thanks to Ryan for making my new Acura a breeze to buy. Had a answer for anything I asked him he even told my wife about a RDX she liked he stated any info she needed he was quite informed. I stopped at the dealer when he was not there so I went home and came back later just for him and it was worth it. Now the rest of the dealerrship was quite different, not a smile or greeting from anyone else nothing from the sales manager or general manager , first purchase from this dealereship loved the ln and out part of it but it was funny how bland everyone else was.. I guess its all about the money Thank Ryan I love the car.

Kenjt50

Apr 23, 2015

I've never written a review so for me to do this is out of the ordinary to say the least. However, I'm not writing this because I've had one good experience. I'm writing this because I've had more than I can remember. I drove a 2008 Acura MDX to 185k. I bought this at another dealer, but was always impressed with the service at Baierl, so I would only allow them to work on my car. Every time a maintenance reminder came on, I had it serviced. They never gouged me with the price, or recommended things that didn't need servicing. They were always straight forward and honest. Rod at the service desk always helped me, and always made sure I had a loaner so my busy schedule wouldn't be interupted. So, when I decided to purchase another MDX, Baierl was the obvious choice. Sims helped me secure a fair loan, and gave me an amazing deal on my Acura for trade. Carl helped me find, and ultamatly purchase, a 2012 certified MDX, and even worked with me on the price to make sure it fit my financial perameters. After driving the car I found a couple of sounds that drove me a little crazy. The blower mother had a high pitch sound, and I felt a vibration in the peddles at higher speeds. Many other dealers would've brushed me off, but not Baierl. They out me in a brand new loaner, apologized for the issues and said "when you pay this much for a car, it shouldn't annoy you" they replaced the blower motor, and a wheel bearing in the front. Now my car is 100% up to my high standards. I look forward to servicing my new car with them, because they've always taken car of me. An amazing dealership with professional staff, and top notch customer service. Is travel back to Pittsburgh, even if I lived in Texas to purchase my next car with them.Best Regards,Ken Taber

146sue

Apr 22, 2015

Tim took his time with us to go over all the features in the set-up of our car we purchased & called in a few days to inquire how things were going

craible212

Apr 15, 2015

My salesman was really nice and did everything he could to make the experience a good one. Unfortunately I had ordered extra parts for my car and the service and parts department did not give me as good as an experience as expected. They forgot to order necessary parts, took a longer time to get my car back to me, and the parts I received were faulty and I had to pay for replacement parts that I shouldn't have had to pay for.

acascino

Apr 14, 2015

Thanks to Matt and the team at Baierl Acura for giving me the best price and finding the car I wanted in only a few days. Really nice people working here all around. Thanks guys! Looking forward to dealing with you again.

lily

Apr 11, 2015

This is the first time we have purchased a vehicle from Baierl Acura and it was a very pleasant experience from beginning to end. From PJ having all 3 vehicles that we wanted to test drive, at one location and all warmed up on a very frigid morning and responding to all my e-mails in a very efficient manner to Todd being the second most patient man I know (my husband is first) while explaining to me the numerous options on my Acura ILX, I must say that Baierl has a wonderful sales staff that provides a friendly, knowledgeable, stress free, no pressure car buying experience which is exactly what we were looking for. I highly recommend them to anyone who is in the market for a new vehicle. I know we will be back!

Randiscan

Apr 9, 2015

Bought my new Accura MDX today and couldn't be happier!! Todd took the time to show me how to use all the options on the car. Also made buying a new car anxiety free! I would highly recommend him to anyone. I would also highly recommend this dealership to anyone also. Everyone there was friendly and helpful.

Baseball

Apr 8, 2015

Driving home late last night in my three-month old RDX, what sounded like a metal-on-metal sound started in my left front tire. First thing the next morning I called the dealer service department and was told that, if I wanted a loaner car, I would need to wait three days but, if I couldn't wait, I could bring the car in as soon as I could get there. About 20 minutes later I arrived at the dealership and met Service Consultant John Henline. John was personable, courteous, and efficient, taking the relevant information and paging Dave to drive me home. Total time elapsed from the time I got to the dealership until we were on the road home, 10 minutes.A little over an hour later, later I get a call from John that the problem was a stone that got into the wheel and was clanging around inside. It was removed, no damage, no charge, and Dave and another service person would be at my home in about 30 minutes to deliver the car. Sure enough, 30 minutes later they showed up with my repaired and, washed, RDX.Total elapsed time from when I dropped off a clanging, dirty car until a fixed, clean one was back in my garage, less than two hoursGreat responsiveness, great service. Both John and Dave are outstanding representatives of the Baierl Brand.

dedee

Apr 7, 2015

The staff was friendly and accommodating, honest and straightforward. Tim was knowledgeable and very helpful in answering our questions and informing about the car and its features. We are very happy with our car and experience at Baierl Acura.

Importchevy04

Apr 7, 2015

We went to Baierl today with the perception to purchase a '12 ZDX. After test driving the vehicle it was not the car that we wanted. Being that we have always been loyal to a different dealer was very hesitant to purchase from Baierl at first. After running the numbers we were proudly surprised that we could afford a new '15 MDX/tech around the same price. I thank you to Lauren, John and Rocco for helping us with the purchase. I would definitely recommed Baierl to family and friends for any future purchases for a vehicle.

Nicki22

Apr 7, 2015

Great experience for a top quality car! Easy car buying experience. I will recommend them to all my friends and family. Hope to be able to buy another Acura in the future with them.

Hail To PITT

Apr 1, 2015

Had a perception coming into buying a 2015 Acura MDX that Baierl would not give a good price, well I was wrong. Being a PITT alum (BSBA-2005) I really wanted to purchase from Baierl due to his support to PITT. I sent out emails to 7 Acura dealerships in the area (15237) and Lauren (Internet Sales) got back to me with the best price. They honored the couple deals that were going on during March that I received via email as well. There was no destination charge or processing fees after the fact of the price I received, just like Lauren stated no hidden charges just Tax & Title. Carl was very friendly and made the process enjoyable. The new sales system they recently installed did not want to input my trade, but eventually did, think I memorized my VIN# by the end. Was very satisfied with the offer I received for my trade in as well. Overall my wife and I really enjoyed the experience, if looking for an Acura and live in PITTsburgh would strongly recommend Baierl Acura. Mindy & Robert (Purchase Date: March 31, 2015) Hail To PITT

J_TSX

Mar 31, 2015

I just recently dealt with Ryan, Rocco, Simms and Melody at Baierl Acura while purchasing a CPO TSX. All are friendly and truly expert at what they do.Additionally, I saw absolutely nothing that I thought could be improved upon at Baierl Acura; it appears to be an extremely well-run dealership.Overall, a very positive experience!

ROBERT

Mar 29, 2015

CALLED THE DEALER TO GET PICTURES AND DETAILS OF 2014 TL-TECH, SH-AWD. THE SENT PICTURES, GAVE ME A PRICE AND TRADE IN VALUE ON MY VEHICLE. I ASKED IF A DEPOSIT WAS NECESSARY TO HOLD THE VEHICLE WHILE WE WORKED OUT FINANCING AND A FEW OPTIONS ON THE VEHICLE SUCH AS MUD GUARDS AND WINTER MATS. THEY REPLIED NO. I SAID IT WOULD BE A FEW DAYS BEFORE I COULD DRIVE OUT ARE YOU SURE YOU DON'T NEED A DEPOSIT TO HOLD THE CAR, AGAIN THEY SAID NO. I WAS SENT A TEXT ON SUNDAY SAYING THE CAR WAS SOLD, SORRY ROBERT M

mbfamily

Mar 28, 2015

This is the 4th vehicle we have purchased from Baierl Acura. It could not possibly be easier than dealing with the team there. We have purchased all of the cars from Ken McCosby and its a pleasure dealing with him every time. We do not understand by all dealerships and sales reps do not follow the model of Baierl Acura.

J D S

Mar 24, 2015

On March 19, 2015, my wife (Dorothy) and I had the opportunity to meet Salesman Carl Gasper, Jr. while in the process of looking at cars in the Baierl Acura lot. Carl stress the importance of family and the Bairel code for dealing with customers. Carl made us fell like we were part of the Baierl Family. (Joe & Dorothy Baierl) lol. If the survey was rated on 1 to 10. Carl and Sims Meiss, Baierl Business Manager would both receive 11 from the Smith's family. Thanks Carl and Sims. I look forward to seeing both of you again in the near future.

blang690

Mar 21, 2015

I have bought 3 vehicles from Baierl Acura and have been impressed each time with the vehicle and overall experience. I was especially satisfied with Carl. He even got me a fresh water before I left while helping me move my personal items. I would highly recommend Baierl Acura and Carl!!

garyk11

Mar 16, 2015

Had a hassle free car buying experience. Did nice test drive, then came back a month later and picked up with same sales person. Completed sales process about as efficiently as possible.

ron2336

Mar 11, 2015

Bought two cars in six days at Baierl Acura. One new, one used. Do I need to say anything more! Seriously it was great experience. I did my homework and shopped other dealers but they did not even come close. I live in the South Hills but it was worth the drive to the North Hills. I have already told my friends and acquaintances that they need to check out Baierl before they buy their next vehicle. Carl and Rocco were great! Lee Baierl you should be proud.

jesil27

Mar 6, 2015

I had the pleasure of working with Tim Wilson and his team at Baierl Acura. This is the fourth car that I got through the dealership and I do not look elsewhere when buying a vehicle. Their customer service and experience is hands down the best in the business.

Susan

Mar 4, 2015

We shopped several higher end SUVs and had a variety of experiences from unpleasant to annoying to great. Working with Ken and the Baierl Acura dealership was an all around great experience - no pressure sales, good product, attention to customer needs, requests and details, service of the very few things that had to be taken care of on a new vehicle and a high level of courtesy and professionalism from everyone we dealt with made the entire experience a great one.

DC

Mar 1, 2015

We have been reviewing options for a while and felt that Matt and Sims were able to work with us in a fair and friendly manner to come up with a solution that fit our needs. There was no pressure or stress for us in the decision making process and the communication was clear throughout. Appreciate the experience guys - easily the best car buying experience we have had so far !! best of luck for 2015.

gmrich

Feb 28, 2015

My wife and I arrived not really having a plan. Didn't even think we'd be buying a car. And we were up front about that. Despite the small chance of an immediate sale, Ken McCosby was very friendly, attentive and more than patient with us as we went through a couple of test drives and weighed our preferences. Ken was extremely knowledgable about the Acura line as well as other lines. Sim was another pro on the finance side. He got us a killer finance rate and walked us through our options so we could make an informed decision on deal structure, warranty, maintetance, etc. In the end, we bought the car we wanted and could not be happier.

klguterba

Feb 28, 2015

I've been shopping for a new car a while now. Went to several dealers and finally really decided on the Acura RDX. Went to a local dealer here in Ohio and they were very judgmental as I'm young and really didn't want bothered with me. This is when I reached out to Bariel Acura in Pittsburgh (about 1/hour from me). I sent an e-mail showing interest and Matthew Wilson got back with me that same day even though it was a Sunday. Later that week I went to the dealership and asked for Matt and he was busy with another customer (my fault for not calling first) so he got me all setup to talk to another salesman Ryan Casselberry. Ryan was great he we were able to go for a test drive in the car and the negotiation process was pretty painless. No back and fourth trips to the manager. He was very up front and honest. He kept in contact with me via e-mail but was never a pest. He even was able to negotiate a little more off the MSRP via my e-mail and get a Acura remote start put in my new car ($600 value) for free. This was very exciting for me as I really love the remote start and I was really going to miss it from my previous vehicle. When I came back to look at the RDX again Ryan was able to accommodate another test drive and fill out the paperwork all on short notice. He was never pushy and always very nice when visiting the dealership. Then pickup was a breeze Ryan and Matthew had everything coordinated and Matthew was able to show me around the new car and get things set up to my liking he even informed me to e-mail him anytime if I had any new car questions and or concerns and he could help me through it. Overall, I have to say I am very happy with my new car and was very happy to deal with Ryan and Matthew. They are a great team (I'm very happy I made the hour drive) and make car buying a little less painless and nerve-racking. I look forward to a continued relationship with Baierl Acura and Matt and Ryan with my future car buying needs.

Rick

Feb 28, 2015

Carl was very good with follow up without being pushy. He listened to us and read our reactions very well. Sims was also very thorough with the financial side.

J&J

Feb 27, 2015

My husband & I are long-time Baierl customers & we just recently purchased a 2015 Acura RDX. From the test drive all the way through, everyone involved help to make it just what you'd hope a car buying experience should be. We couldn't pick up our vehicle until after work so we didn't get there until early evening. Special thanks to Mary Beth Belsito for her friendliness, personal attention & for taking the extra time to walk us through the how-to's of the great tech package that came with our vehicle-part of which took place outside in the freezing cold & on her birthday no less! Also thanks to Sims Miess for handling the business end of the transaction & for being so personable & nice to talk to. We will definitely return to Baierl again & we'll also recommend them to our friends & family. Again, many thanks all!

jda120

Feb 24, 2015

I purchased a used acura. John treated me very well- with the same courtesy you would exoect if buying a new high end car. The vehicle was just as advertised online and the price was fair. The only glitch in the whole process was a bottleneck at the finance manager who does the paperwork. This did result in a longer than expected experience. John and Ryan were both great -from a very fast returned email to the purchase. Overall a nice experience at Baierl.

Remi

Feb 23, 2015

Carl Jasper gave me the buying experience of a lifetime. He was extremely friendly and accommodating. I felt right at home being in the waiting area with the comfortable lounge sofa, limitless tea/coffee, snacks and flat screen TV. The buying process was simple and quick. Carl Jasper exhibited true professionalism throughout and proved to be quite the Acura Salesman.

greig8

Feb 18, 2015

I stopped in on a Tuesday and Tim spent some time showing me the new TLX. We went out for a test drive and I left the dealership feeling no pressure, but knowing that I wanted the car. I came back on Thursday and Carl helped me cross the finish line and I'm proudly behind the wheel of a 2015 Acura TLX and I couldn't be happier!

msmillie

Feb 17, 2015

Excellent!!!!!!!!!!!!!!!!!!!! You are wonderful and truly appreciated. Matt and Ken you rock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We would never go any place else. Bairl is the place for us.

Rex Van Zant

Feb 16, 2015

Being almost 300 miles away, this was my first experience buying a vehicle out of state. Most of my purchase research was done long-distance either online, via email / phone calls to the dealership, and with visits by family and friends in the area. Everyone was so helpful and cooperative with my endless questions and my surrogate inspectors. When the deal was more or less agreed to, my salesman Ryan Casselberry met me at the airport and drove me to the dealership thus avoiding a long and expensive cab fare for me. Once at the dealership, the car was everything they, and friends said it was. Business manager Sims Miess had all paperwork ready and what generally seems to take the most time buying any car was a fairly quick and easy process. I can't forget to mention Sales manager Shawn Ludwig who was my initial contact and provided most of the detailed information on the car. Ryan even printed a MapQuest to help me get back on the interstate and on to my 5.5 hour drive home.All in all, this was one of the best purchase experiences I have ever had.

Cherri15683

Feb 14, 2015

After visiting three different car dealers, and coming very close to making a purchase at another Bairel location, we settled for the Acura dealer. Upon our arrival, Bob Erb was the only salesman to come out into the cold and introduce himself. We noticed immediately that he was a very personable guy and also knew off hand the details of the car in which we were interested. Before long, the deal was made. Bob was willing to work with us on a price and get us out the door with everything we needed to confidently enjoy our newly purchased used car. If ever I were to recommend a salesman, Bob Erb would for sure be that person. He made us feel like people and not just a means of a paycheck. Thanks Bob.

rwd

Feb 14, 2015

Wasn't really interested in purchasing just yet. Just started looking but ended up buying, in large part due to Carl. Carl knew everything about the car and its accessories even though it wasn't one of their brands. He was quite easy to work with. Talked about the car, the Pitt game which being played, weather and multiple other topics. Very easy going guy. No pressure involved whatsoever. Just laid everything out there and let me make my own decision. Not like he was desperate to make a sale. As he mentioned if we can't work something out "we'll shake hands move along and maybe we can work something out in the future". Carl truely made me feel that he wanted me to be comfortable with my purchase and if not don't make it. The car only came with one key, which is a little unsettling, but even after the purchase, which he is clear of now, he has contacted the previous owners and is in the process of trying to obtain that other key. Keeping my fingers crossed. Whether I get it or not it's pretty neat he's still working for me even when the deal is done. Also, our deal was made rather late.The dealership had closed. I got home happy. The next day woke up went to work got home, and although not proud to say, never even gave it a thought to call Erie to get my insurance switched over. Carl called that next evening to mention he reached out to the previous owner about the key and had switched my insurance for me, even noting I may want to change something on my policy which will lower my premium. Something I actually did. Great idea Carl. He told me it's something they all do, in making the call to the insurance company, and I would have been covered anyway but it was most appreciated. It was sure a great car buying experience and I'll go back in the future but it will probably be many years out as I'm quite happy with my purchase and expect to have this one for a long while. Thanks Carl.

amckim

Feb 7, 2015

Matt Willson was very responsive to my email requests and patient as it took a few months for us to make a purchase. Ryan helped us at the dealership and was extremely patient and showed us the car on two different occasions. He was extremely helpful and took time to explain the various tech features in the car. He also offered to help at a future time in case we had additional questions. He even got our 5 year old hot chocolate and a granola bar to pass the time.

Bcrice

Jan 25, 2015

I bought a car several months ago at this dealership and Matt Wilson was the salesman who helped me out. He was the difference in making the whole process as smooth and painless as possible. I'm very glad that I ran into him before getting a new car.

Happy Customer!

Jan 14, 2015

Mary Beth was such a joy to work with. She made the whole car buying experience very pleasant. She made sure that I understood everything about the car and how to operate it. She has checked in several times to make sure that everything was still ok and to see if I had any additional questions. Would highly recommend Mary Beth and the dealership to anyone interested in purchasing a car.

none

Jan 12, 2015

Mary Beth was amazing to work with. She went above and beyond to work to find out what I need and to make sure I got exactly what I wanted and needed. She single-handedly changed how I view buying a vehicle. I'd recommend her to all of my friends!

jman

Jan 3, 2015

I have been buying Acura's from Baierl for approx 15 years. I wasn't happy when my salesman for all of those years left and was concerned if I was going to be able to find another one that I could trust and was helpful and kind. I do have to say that Ken McCosby did step up to the plate. He was recommended by my previous salesman George. He was very helpful, kind and went out of his way to make sure that I was taken care of properly. I just picked up the car on January 2, 2015 and I have to say even driving it for a day, that this car could be one of the best Acura's so far.Thank you

lmr0130

Jan 3, 2015

I bought my very first car here and had a wonderful experience with very friendly and helpful employees. Carl was super helpful and very understanding of my desires as a first time car buyer. There was no pressure to buy a car I did not want and was very fair and upright with the pricing. I would recommend this dealership to anyone who is interested in purchasing an Acura.

the professor

Jan 2, 2015

On Saturday, 12/27/2014 I purchased my 10th Acura vehicle since 2/5/2005 from Bairel Acura. Mary Beth Belsito has been the professional salesperson who has sold me the last 6 Acuras at Bairel. This newest purchase was a pre-owned, Q-Certified, diamond white 2014 Acura MDX with a parchment leather interior. The price was right, so we traded in our first Acura ever purchased, a 2005 silver MDX with more than 187,500 trouble free, reliable miles. This 2014 MDX is incredibly smooth on the road and very quiet. Mary Beth is extremely thorough in touching base with every imaginable detail involved with each of my last 6 purchases at Bairel. She misses nothing. She is always willing to spend the necessary time to review all the new technology that comes with your purchase. She also offers additional tech lessons, as needed, beyond the purchase date. She always completes the process with a big "thank you" and a hug!Sims Meiss, a master of financial detail, who handles the financial end of my Bairel Acura purchases, is the most organized and thorough financial person I have ever met. He walked us through the financial aspects quickly, efficiently and flawlessly. He goes the extra mile to make the entire process very pleasant and precise.Chris Kopas, in the Bairel Acura Service Department, did his part in getting our 2014 MDX ready in a timely manner on Saturday. I have been driving for 47 years, having purchased numerous cars over that period....Bairel Acura's Service Department is the very best that I have ever experienced. Chris Kopas also pays attention to all details of every one of my service experiences.Overall, Bairel has one of the best professional sales, financial and service teams anywhere in the tri-state area. If you live in the greater Pittsburgh area there is no good reason to go anywhere else for your car purchases than Bairel Acura in Wexford, PA.

Nofussgus

Jan 1, 2015

I am a 60 year old that has purchased many vehicles in my lifetime. This by far has been the most pleasant buying experience ever. Our sales person Matt Willson Is intelligent and intuitive by nature. He knew our wants and needs before we did. He answered all of our questions and then some. His knowledge of the industry is outstanding. Dealing with him was fair and honest. The entire sales staff was pleasant . There was no feeling of pressure, they were there just to help you get the car you wanted at the best price with the options you wanted. Very Happy Thanks, Gus &Barb

Paula

Jan 1, 2015

Everyone that I conferred with concerning the purchase of my new 2015 Acura RDX with tech package, was friendly, professional, helpful and solicitous. From picking me up at my home to accept delivery of my car, to ensuring my comfort at the dealership, to setting up the technological aspects of the car, to taking my photo as I posed smiling with my new purchase...everyone exceeded my expectations.

xwalker4

Dec 31, 2014

Tim Wilson did an outstanding job making sure my every need and want was met. He was a true professional and the reason I chose Baierl of Wexford. Outstanding!

Brandon

Dec 29, 2014

The engine mounts in my car (1998 Acura Integra) were broken, so the engine was basically clanking around on turns. I took it in to have this issue fixed. The quote for this was $400; high, but it needed done so I had them do the work and that was fine.However, they also recommended unneeded work. This including all new, replaced rotors (I got three follow up opinions and not one even recommended machining them, they were fine) and a new slave cylinder (it was fine) with concurrent unneeded clutch work.

Jeff

Dec 28, 2014

Our salesmen and everybody we delt with was wonderful. We would definitely do business with them again. They were not pushy and we did not feel rushed.

cookingenthusiast

Dec 12, 2014

We normally dread the experience of searching for a new vehicle. However, Baierl Acura in Wexford, PA was totally different:the experience was actually a pleasure. No pressure, no haggling, and an exceptional salesman, John Cain, made our decision to purchase from Baierl easy.. Mr. Cain is truly a gentleman- refined, courteous, intelligent, and accommodating. He is thoroughly knowledgeable about the features of the vehicles and took a great deal of time explaining them to us. We couldn't be more pleased and plan to recommend Baierl - and John Cain- to all our friends. Just picked up our MDX, today, and already know we made the right choice! Although we live quite a distance away, we plan to have all the needed servicing at Baierl Acura. There is no better dealership!

jhzernich

Dec 10, 2014

I purchased my Acura RDX 1 month ago - it was an easy and pleasurable experience. I would highly recommend Baierl Acura and Carl Gasper to my friends.

Geeseandsheep

Dec 8, 2014

After owning 3 CR-Vs, we decided to take the plunge and buy an RDX. After visiting several dealerships, we ended up talking with Mary Beth at Baierl Acura. She was very knowledgeable about the vehicle, easy to deal with and worked hard to make us happy.

livengoodh

Dec 5, 2014

It was my first time buying a car and Todd was very helpful throughout the whole process. He was very professional, helped me understand important things about first time car buying, and did not pressure me into making a quick decision. He also dealt very well with having my whole family there for assistance. I was pleasantly surprised at how easy the whole process was, even the payment - Sims did a great job of securing a lower rate than I first anticipated. Both Todd and Sims understood that I was a first timer and both were very easy to work with and understanding during the sale. I look forward to future purchases with them!

DF0rlast

Dec 3, 2014

Purchased a new TLX from Baierl Acura. Process was seamless as I was returning a leased vehicle concurrently. Mary Beth had everything set up prior to my arrival and even suggested things, e.g., using my current plate that had recently been renewed, to save money. Very easy to deal with and willing to listen, I was able to work with the business manager Sims to develop a protection and service package that fit my needs instead of a "one size fits all" approach. Even though Baierl knows I am a loyal customer, it is nice to still feel appreciated for my business and not taken for granted.

TACK165$

Nov 30, 2014

We did our research both on the lot and online and decided upon a 2015 Acura MDX. Ken was kind, professional and very knowledgeable, no pressure at all with the sale and even complimented us on our clean trade! We wanted to add optional equipment and were provided with a convenient time to have this done Sims was able to secure a good finance rate even better than we expected. He even recommended a nearby restaurant to enjoy a delicious lunch while we waited for our car to be detailed as it was a busy day for them. Our experience was the best we ever had in buying a new SUV. We are very pleased with our new MDX!

David Holm

Nov 28, 2014

Todd was very helpful, professional, and courteous. He was very busy the day I was there, but still made time to get me in and out. Sims the business manager was also very professional. My wife is very happy with the MDX.

dschmader

Nov 28, 2014

Mary Beth was awesome as always, this was the 6th Acura we bought from the dealership, it keeps getting easier and easier.Thanks Mary Beth and Baierl Acura.

caruso99

Nov 26, 2014

I don't look forward to the car buying experience but at Baierl Acura there was no pressure, fair pricing. What more could you ask for.

drathore

Nov 26, 2014

I am very happy and pleased after talking with Ken McCosby. He is an excellent salesman,very friendly and a honest man. He is knowledgeable abot new RDX.The business manager was very helpful in explaining all of our options. Thank You again. Daleep

jenmckenna

Nov 26, 2014

We just purchased our 2012 Acura RDX and we are beyond happy! From the moment we met with our salesperson, Tim Wilson, we were pretty much sold. Tim is very knowledgeable and helpful and really took the time to make sure we had no questions. Even after the sale of the car was done Tim has gone above and beyond. He was so sweet with our two little children. Our daughter liked him so much that she wanted Tim to come home with us. Tim checked in with us the next day to make sure we did not have any questions which is really above and beyond. Most sales people would not put in this extra effort once they have secured the sale.We have used Baierl family of dealers for 3 car purchases over the years and the experience has always been good. I will say though that Tim's customer service was above everyone else's. Our financing experience was also quick and seamless. The whole exprience with Baierl Acura was as good as it could get!

Lque

Nov 23, 2014

Very friendly and knowledgable staff! Carl Gasper was extremely kind and helpful. The business manager was also very helpful in explaining all of our financial options. Overall a wonderful experience while buying our new Acura MDX.

mstrachan

Nov 22, 2014

Everyone we talked to at Baierl was very friendly and helpful. Bob Erb was very knowledgeable and helpful in explaining the features of the Acura we were purchasing. The business manager was also very helpful in explaining the financial options that were available. We would definitely recommend this dealership to others.

MCharlier

Nov 17, 2014

Certified Women-Drivers Friendly - which stands very true for me.I have an Acura dealer less than 2 mile from my home who was very unwilling to help.Driving 35 mile to Baierl put me into a new RDX.I am very pleased with my purchase, salesman, sales manager and staff.Everyone was friendly and knowledgeable.I am a proud new Acura owner!

brandon.satterwhite.54

Nov 11, 2014

Worked with Tim Wilson on the purchase of my new TLX. Tim was straightforward, knowledgeable and very helpful. Would definitely recommend Baierl and Tim to anyone in the market for an Acura.

tarecker

Nov 11, 2014

This is the 3rd Acura I've bought from Baierl. Shawn and Todd make it so easy. They had everything ready for us when we got there. They answered all my questions and made me feel like a valued customer. For these reasons I continue to buy my car from them.

smarzula

Nov 10, 2014

This is the 4th vehicle that I have purchased from Mary Beth Belsito at BAIERL Acura.My wife and I like the dealership but the main reason we continue to buy from BAIERL Acura is that we can always trust Mary Beth Belsito to sell us the right car at the right time for the right price!!!

Acura061011

Nov 9, 2014

I have worked with Mary Beth since 2006 and this is my third Acura that I have bought from her. She has always been very professional and easy to work with. In addition, she is very knowledgable about her products and makes the car buying experience quick and easy. I would highly recommend Mary Beth and Baierl Acura for anyone looking for a vehicle.

Ohiogirl330

Nov 8, 2014

I'd like to thank Todd and Shawn for making this process a lot less stressful! I absolutely love my new RDX! You guys were patient, answered all my questions and even stayed really late on a Friday. No one likes this whole car buying process but you guys made it an easy process with no pushy or annoying sales behaviors. As a young woman coming in by herself, I was also expecting to walk in and feel intimidated but it was a positive experience from beginning to end. Thank you for going out of your way to make this experience memorable! The extra touch of filling my brand new RDX trunk with items for my dog was the best!

jondobosh

Nov 5, 2014

This is the third car I have purchased from Baierl Acura through Todd and there is a reason for that. He is a good salesperson who listens to our wants and needs and gets things done. He is knowledgeable, curtious and a very good person. I work in sales management, and I wish all my people were as good as he is. Nobody likes buying a car, but Todd makes it personable and tolerable, and for that I thank him.

Dclaudio32

Oct 31, 2014

I worked with Shawn and Ryan, and had an excellent experience. Each were very receptive to my wants and needs, and I would completely come back for my next car.

southworthgroup

Oct 13, 2014

We found Mary Beth Belsito to be a very welcome relief from the usual "Tin Pushers" associated with other dealers.Mary Beth listened and then recommended Vs. starting into a sales-routine.We have owned many other prestige brands ( Lexus; Infiniti; etc.) but this is by far the very best experience so far.

tswaibel

Oct 11, 2014

This is my third visit and purchase from Ken McCosby at Baierl Acura in Wexford, PA. This isn't my third purchase because of the dealer alone, it's also because of the friendship I formed with Ken. This is a 0 pressure, 100% honest individual with your best intentions at heart. You would be doing yourself an injustice if you weren't to give Ken and his fellow staff a chance to show you any model Acura available. I have no doubt this Acura will hold me through for another 6 years, none the less when the time comes, I'll be back here again. - Tim W.

2015MDXer

Oct 6, 2014

Our 2015 MDX purchase was a great buying experience thanks to John. John is a true gentleman, very respectful, takes his time to explain every detail, never pushy, makes you feel comfortable with your whole buying decision. Thank you John: you were the main factor we bought this car from Baierl!When you are in Baierl looking for a new or used car, ask for John Cain. You will not be disappointed.

ritam816

Oct 3, 2014

I would like to thank Shawn, Bob, Ryan and Sims for all they did to help my purchase my Santa Fe. I was delayed and arrived late at night, but they were completely devoted to the transaction and getting it right. They gave me a fair trade and a fair price on the new vehicle. They stayed VERY late in order to get everything done for me. From the very beginning, emails were answered promptly, phone calls returned in a timely manner, etc. The transaction itself was documented in black and white, no double talk or hard sales pitch. You guys are doing it right. I would recommend this dealership to anyone.

droncos1

Oct 2, 2014

started the process on the internet and Matthew Willson was sales person. After visiting Matt to test drive the 2015 MDX we were able to get the ball rolling on a trade in and purchase. Matt was easy to talk with and didn't pressure me for the sale. More than a week went by and after visiting a few other dealers I went back to Matt to give his a shot to match what I was offered. Not only was Matt able to match he also assisted me in getting accessories from his parts dept at a price match found online. I would recommend Matt to anyone I know looking for a new Acura.

rickweb

Sep 18, 2014

Great car, fair trade in, knowleable staff. Able to get a good finance rate, explained the available extra coverages. Second car purhased here, and would recommend this dealership.

Colleen McLaughlin

Sep 15, 2014

We worked with Bob Erb who made the whole process a pleasure. No high pressure, no pushiness. He presented to us the facts and information about the new 2015 TLX in a friendly and knowledgeable way and let us make up our minds without pressure. When we decided to purchase the TLX, he went out of his way to keep us informed of where our car was on the production line and when the tentative date of arrival would be. The day we picked up the car Bob stayed past his quitting time to accommodate us and the couple that was to buy our car in a courtesy trade. The paper work was ready when we came in and was wrapped very quickly. He spent so much time with me going over the MANY features in the TLX and really stressed the fact that I could call him at any time with any questions in the future. Bob has since called to check in to see how things are going as well. This was honestly one of the nicest, smoothest car buying experiences we have ever had. Everyone one in the dealership was very helpful and personable and the business is very professionally run.

vbc

Sep 14, 2014

I had been taking my MDX to this dealership for the last 5 years for service. When it was time to trade it in, I thought I'd see what they would offer for the trade, and view their inventory. The value of my vehicle on KBB was $12,000 but the sales staff offered me only $5500!!!. This was not only insulting, but laughable. I was told the Used Car Sales Manager was not on staff that evening but would call me the next day. I did get a call from the salesman the following day, and they changed their offer to $8500. Again - this was so far away from the value I was expecting I was not taking them seriously. Interestingly, I then had two other dealerships offer me $11,000 for my trade...much closer to the KBB value! I loved my MDX and would have gladly purchased another one if these guys had been serious about keeping my business. Shawn Ludwig told me he was embarrassed by the initial offer of $5500....and he should have been. The service department was not much better. I did not purchase my Acura from Baierl, but because of the proximity to my home, it was convenient for service. They offer a loaner vehicle and I was told after the 2nd or 3rd time I took it in that I would not be eligible for the loaner since I wasn't their "customer"....??? They proceeded to tell me the loaners were being driven many miles by some customers and since I didn't buy my car there they weren't going to offer it to me. I thought since I was their SERVICE customer, that made me their customer? Overall...the dealership was a joke and I will never step foot in there again!

mrose1

Sep 11, 2014

Ryan was very nice and very accommodating. He followed up with emails as well as had a timely response when I was initially interested. I would highly recommend him

NHazlett

Sep 10, 2014

Mary Beth Belsito was not only an absolute pleasure to work with, she went above and beyond to get me into the car I wanted. She answered all of my questions and made me feel very comfortable with the entire process. It was definitely a great experience...one that I was glad to have shared with Mary Beth.

Billfrnk

Sep 5, 2014

John Cain was a pleasure to work with. I showed up at the dealership unannounced and john greeted me promptly and had me in my test drive very quickly. Follow up on all of the details were well handled and my car and paper work were ready and was a quick transaction. I normally avoid the dealership and handle my transactions and deals online due to past experiences and normally a waste of my time. However, Working with John was one of my best experiences at a dealership in quite some time and he was respectful of my time and listened carefully to my needs and requests. Well worth the trip to Baierl Acura.

wbs

Aug 26, 2014

Tim Wilson has done it again!We have been dealing with Tim for over 4 years now and has made the car buying experience painless. He has helped us work our way through the myriad of choices, keeping us away from the unneeded. Highly recommended!

jbishop44

Aug 20, 2014

Mary Beth and Ed were both outstanding to work with! This was the first place I shopped and I'm so glad that I did! I was not even planning on buying a car that evening. I was just looking at options. What an enjoyable experience from start to finish and I look forward to servicing my car at Baierl in the future!

HoP412

Aug 18, 2014

Bob is very knowledgeable sales person who spends as much/little time as the customer needs in order to make a comfortable decision. If you plan on buying an Acura, schedule an appointment with Bob.

RZPIT

Aug 10, 2014

Ken was great to work with - responsive and helpful. Great during negotiating our deal and extremely helpful in getting set up with our new MDX and answering all of our questions. Definitely recommend both Ken and Baierl - this is our second Acura from this dealership.

peschafer

Aug 1, 2014

We recently bought a car from Ryan Castleberry . We have been looking at all makes of cars over a period of several months. The Acura seemed to be the car for us, so first we went to Spitzer and then decided to try Wexford. Ryan was a pleasure to work with from the start. He was friendly, polite, knowledgeable, answering all of our questions. He showed us the car but was not one bit pushy. When it was time to start the dreaded negotiating process, we found Ryan to be straightforward and talked about pricing without the endless trips to the manager that I have grown accustomed to over the years. I can honestly say this was the easiest car I have bought. Thanks Ryan! And we love the car!

kabrandt12

Jul 23, 2014

Buying my car was a smooth process from start to finish. All employees treated me professionally and courteously. I will not hesitate in purchasing another car with Ryan.

benjsanko

Jul 20, 2014

Was getting my Honda Civic serviced at my Honda dealer and decided to take a walk to the Acura. Was walking around the lot and saw they had a ILX Silver Tech. I had been interested in this car for a while. I had worked with Bob Erb in the past for a test drive on a different vehicle. I emailed Bob about the price he could give me. He emailed me back and he quoted me a very good price on the car. I scheduled a test drive of the car and to get a trade-in value for my Civic. The whole process was very easy. They gave me there best price and best price on my trade-in. Both were very reasonable. I was also very impressed that they held the car for a week and a half for me. I am on-call for work and did not want to be driving a new car during that time. I picked up the car the day after I came off on-call. Everything was very easy and I would highly recommend Baierl Acura and Bob Erb.

rmd828

Jul 9, 2014

We were very satisfied with the complete buying experience we had with Tim Wilson as our sales agent at Baierl Acura. He supplied all the information we needed prior to purchasing the RDX and even more the time he spent with us in the car to make sure we understood how to use all the features the vehicle offered. The entire buying experience was without pressure and more pleasing than I had anticipated. Thank you, Tim, and will look you up again when my family is in need of a vehicle.

khoover28

Jul 3, 2014

Matthew Wilson was very flexible by allowing me to schedule a test drive at night. We were able to move the process of buying the car extremely quickly at market value.

CLShrek

Jun 29, 2014

My husband and I had researched and shopped around so we knew what type of car we wanted! When we saw the 2012 Acura MDX at Baeirl we knew we wanted it! Our salesman, Bob, was very friendly and easygoing. We drove the car and asked him lots of questions and then worked out the sales price. We felt we were treated fairly and it all went well. I think it was the easiest car buying process we've ever experienced thanks to Bob. Enjoying our Acura now!

mdublin

Jun 29, 2014

Being a former car salesman, I am always leery of the tactics that can sometimes be employed on unsuspecting car buyers. If you go to Baierl Acura, you won't have to worry about any of those stereotypes. I have to tell you that my experience at Baierl Acura far exceeded my expectations. They were by far the easiest dealer I have EVER worked with ( and I am addicted to buying cars - have bought over 21 cars in 30 years). The salesman, Matt Willson, never once tried any of those high pressure tactics I was taught when selling cars. Instead, he did was few professionals never learn to do - HE LISTENED to my problem and provided a solution by giving me information, got me pricing, and let me decide. Of course there was nothing to decide, as his opening offer was actually right on my number. I then went to the parts department and bought some accessories - same experience - Brandon was very easy to talk to and had ALL the accessories I wanted. The icing on the cake was the service department, where Rod Sassic made me feel like he was working for me instead of the dealer. Going through the closing process, Sims Meiss was very professional and clearly explained my options with no pressure. I am definitely going back, and telling everyone I know to try them.. - Mark, from Prospect, PA

jenniferkolezynski

Jun 19, 2014

Once again ,I had exemplary assistance and service at the Bairel Acura service Center today! I also had been to the service center at the Bairel used car service center, a couple months ago and had the same experience! Thank you for the consistency of your staffing and service!

schwank54

Jun 10, 2014

The team at Baierl Acura exceeded all expectations. Great vehicle, great price, and excellent service. Matt and the team were very sensitive to the schedule that I wanted to work within for the purchase of the vehicle and did everything they could to make the process smooth and efficient which is invaluable when buying a vehicle on a holiday weekend and trying to juggle the schedules of three young children. Looking forward to working with the entire team moving forward!

mfhnat

Jun 8, 2014

My son and I worked with Sims Meiss-the business mgr- by phone and at the dealership- to smoothly,efficiently, cost effectively,fairly and very pleasantly convert my leased Acura into a purchase for him on short notice as he was leaving with the car in two days for a new job out West. Sims also involved the Service Dept very timely and efficiently during our work with him to have the vehicle run through the required inspections as we reviewed and completed the already prepared documentation to make it happen in record time for me at a car dealership. We both left there thinking that was the most awesome auto transaction either of us were ever involved with and actually feeling good that it was a very fair deal. I would highly recommend Mr Meiss in his capacity -and this Dealership- for knowing how and when to push all the right buttons to handlea car transaction most efficiently with openness and honesty.

Keri152

May 29, 2014

I recently leased an Acura RDX from Baierl Acura in Wexford and Tim Wilson was my sales consultant. I couldn't have had a better experience. Tim was awesome! He was very friendly and courteous as well as very knowledgeable about the product he's selling. The whole dealership really puts the customer first. They worked with me to make sure I was happy in every aspect. I would highly recommend Baierl Acura and especially working with Tim Wilson!

meganrita

May 27, 2014

This is my 4th Acura from Baierl. And my 2nd from Ken, He is awesome to work with. Ken is very accommodating and easy to work with. I even called him on his day off and talked to him about my needs and set up to meet with him. He knows how busy I am and did everything to work around my busy schedule to make it easier for me.

BuddyKlemp

May 26, 2014

I had the pleasure of working with and without exception the most professional sales person MARY BETH BELSITO. She was a dream come true and made my experience in purchasing my Acura RDX very easy. She is very knowledgeable with a personalty that made me feel like I was her only customer. There aren't enough accolades to praise her --- she is the perfect sales person for me. I would purchase from Baierl any cars that they sell. I also want to thank ChucK Massart on the HONDA side. Chuck knows how to speak to a customer and get results. In fact Chuck was responsible in closing deals on 2 Honda Civics. Plus Chuck recommended me to Mary Beth Belsito.Thank You Mary Beth and Chuck for making it fun to purchase from Baierl Acura and Honda.I also want to thank the Acura Business Manager who was very efficient in formally closing the deal, with ease.Sincerely,Martin "Buddy" Klemp

mashchak

May 22, 2014

Bob Erb, our salesman, was very friendly and extremely helpful in getting us through our purchase process. We reside out of the state of PA and there was more than usual coordination of both parties to make this sale go smoothly. Bob and his support team were very prompt in handling all necessary paperwork and final details of purchase and made the transaction a pleasant one. Both my wife and I agree that we would not hesitate to purchase another vehicle from Baierl Acura.

wdmeade

May 22, 2014

I had a great experience working with Tim Wilson. No hard sell, all facts and a good offer to start with. We didn't need to send back to reprice time and again. They even needed to go out and find the exact car i wanted. The deal was done, and I got all i expected.Great Job.

srmprm

May 15, 2014

I just bought my 4th RL from Bairel, which is the 5th car I have purchased through Mary Beth Belsito and the 9th vehicle I have purchased at Bairel Acura since Feb. 5, 2005, when my wifeand I purchased our 2005 MDX, which now has more than 180,000 problem free miles. Shawn, the Sales Manager, gave me a very favorable deal on my trade (a 2009 RL Tech Package with Navi). Sims Meiss did a great job of finding a very low financing rate for me as well. I purchased a certified pre-owned 2011 RL with only 16,700 miles, practically new! I bought it for the color (pomagranate with a seacoast interior). It also has the Tech Package with Navi and a 6 speed transmission. Mary Beth Belsito does such an outstanding job paying attention to the finest details in your car buying experience. She is passionate about moving metal (selling cars). Mary Beth is an accomplished sales person and also very pleasant before, during and after every one of my car buying experiences with Bairel Acura. In the service department I always work with Chris Kopas, who does an outstanding job with customer relations. I am always confident that when I take my fleet of Acura vehicles to Bairel that Chris will, with 100% certainty, take care of everything I requested to be done. Chris Jordan in the service department also does a great job of making certain that once my car is serviced, it is returned to me as though it just came off the assembly line. Each vehicle is washed, vacuumed, windows clean, all weather mats washed and, on occasion, my cars are fully waxed. I have never had such a great experience with any other dealer in Pittsburgh since I began driving in 1968. With such a great team of people working at Bairel Acura, why would I want to go anywhere else to buy a car?

corey_reynolds

May 13, 2014

Matt and the team at Baierl Acura did a great job with our recent purchase of an Acura RDX. Baierl Acura is a fair, kind, and professional environment and their team members were wonderful to work with.

m9tth9w

May 10, 2014

We leased a new Acura RDX from Baierl and were surprised at how easy it was. We love the car, and received a good value on our trade-in as well. The process was so much better than all other previous car buying experiences!

tommyjoboy

May 5, 2014

This is our second Acura we purchased at Baierl Acura. I always felt comfortable without any pressure to buy here. The sales people are very polite, courteous and treat you like family. The business manager went the extra mile in getting us the rate we needed.

dming10910

Apr 30, 2014

When I began shopping for a new vehicle I was in contact with 4 dealerships, two of which were Acura dealerships, which I eventually decided to buy. All of my price negotiations were done via the phone, a major convenience to me. I called Baierl Acura and ended up speaking with Tim Wilson and began discussing pricing and options for the the MDX that I wanted, however, when Tim first got back to me with a number for the MDX he was not the lowest that I received. One key point that I took from our conversations was how personable Tim was, and how at ease he made me feel through the process, this, as well as his zero pressure sales approach, was key to my eventual decision to negotiate and purchase from Baierl Acura. The Acura dealer that I first attempted to do business with seemed to do nothing to better my purchase price or interest rate, and the salesman made me feel like I was inconveniencing him in asking them to work with me to reach a more agreeable number. At this time I was reminded with how at ease I felt in discussing the MDX with Tim and decided to give him the opportunity to earn my business. I called Tim and discussed with him my current situation with another dealer and told him where I wanted to be with my purchase price. Within a half hour we were in agreement with what I felt was a great price, and told him I would be up that afternoon. Once I got to Baierl, thats when I was sold as a long time customer. The exact MDX that I wanted was parked washed and waiting for me to arrive, and the entire team that assisted in my purchase seemed to do everything they could do to better my purchase as well as my interest rate, which they did. During this whole easy process, at no time did I feel pressured, and quite to the contrary I felt like my needs were the most important for them, especially Tim's, at the time.In short, if this one experience from Tim and his team represents the service and courtesy I can expect from Baierl, I will now be along time patron of Baierl.

vstahlsm

Apr 25, 2014

Robert Urb was freindly and helpful. He went over everything very pateintly.The office manager was also helpful. All in all it was a great experience.

alesgold

Apr 23, 2014

This was my third Acura from Baierl and my second through Tim Wilson. Tim is easy to deal with, straightforward and honest, and overall the kind of person it's really pleasant to buy a car from. The overall Baierl approach, with a "best offer first" strategy, makes it easy to complete the purchase. I had done a lot of prior research and knew what would be a good offer, so getting that up front made the whole process much more pleasant. Everything went smoothly. got the offer from Tim, went to look at a different car that was the alternative choice, came back to see Tim, and was into the new car. They handled all the stuff with my old lease, saving me a pile of time. I expect to be back to see Tim when it's time for the next car.

andro717

Apr 15, 2014

We bought a very nice Acura TSX. Mary Beth was an excellent sales woman...she was very friendly, professional and did more than a great job in providing us with service. Mary went above and beyond in making us happy with the deal and in every aspect was excellent. We will be going back to purchase another vehicle from Mary because we were very happy and satisfied with the service. Mary Beth and Baieler are highly recommended to buy from. Thanks!

newacuradriver

Apr 1, 2014

I recently bought a used TSX at this dealership and I was pleasantly surprised by the friendliness of their staff. Initially, my wife and I were considering several other vehicles at Lexus (North Hills) and another Acura dealership (in McMurray?). We stopped by the lot at Baierl a little after closing to see a few of the new and used vehicles they listed on their website. During our meanendering about the lot, the used car manager Shawn Ludwig approached us and asked if he could answer any of our questions. Not only did her personally answer many of our sometimes technical questions (including syncing his cell phone to a car to demonstrate a feature), he personally reviewed a complete list of the inventory with us, and then took us on a test drive of the vehicle that we were the most interested in. Most importantly, he did all of this well after the dealership was closed and he never pressured us to buy...or even leave the dealership because it was getting late.Without a doubt the only reason we purchased a car at Baeirl Acura was because of our positive interaction with Shawn. He was graceful in his approach and consistently patient with us. Both he and the financial guy we worked with (Sims?) always spoke in a frank manner about the money involved in our transaction (trade value & purchase price), which further made buying the car an enjoyable experience. My only complaint about this dealership is the facility seems somewhat out of date and there is not a lot of space in the lot. During business hours we struggled to find a parking spot and ultimately left the dealership to shop somewhere else. The other Acura dealerships in the area and the Lexus dealership down the road clearly have comparably superior facilities, at least in their appearance. Its a good thing for Baeirl that their staff at this dealership made up for an obvious handicap when given the chance.

sayhay

Apr 1, 2014

This is my 5th Acura, 4th with Baierl Acura, 1st time with Tim Wilson and wouldn't use any other person in the future. Tim went as far as to mark the new features of my 2014 MDX that I didn't have with my 2007 MDX...now that is service with a smile!

JDPUDD

Mar 20, 2014

This was our first Acura purchase after many purchases with Baierl Honda. We have loved our Honda's performance and reliability, but we visited the Acura store to check out the RDX as we were looking for a small SUV with a 6 cylinder engine.We made an appointment with Tim Wilson after our initial visit on a Saturday late in the day, all the sales people had appointments or were meeting with clients. Tim took the time to show us the product, test drove and asked for our opinions, likes/dislikes.We were looking at several other vehicles at other dealerships and it came down to the vehicle we loved and a dealership that we are familiar with. Our experience with the Honda service department has been very good and we expect we'll receive similiar treatment at Baierl Acura.Jim Donegan

Bnmcgee

Mar 10, 2014

Baierl Acura has been my go -to one stop shop for my last 4 cars. I just purchased a 2014 RDX this past Saturday and the process was flawless. With all my purchases I have worked with sales rep Tim Wilson that has gone above and beyond to ensure I am 100% satisfied with my purchases. Tim Wilson is friednly , knowledgable and has the customers best interest in mind. I would refer anyone to Tim Wilson he has exceeded my expectations by far providing excellent CS, working with me on a payment that i am comfortable with and taking care of all the extra steps such as contacting my insurance. I will only work with Tim Wilson when buying in the future.

kanter

Mar 9, 2014

Tim Wilson is excellent. He is very knowledgeable and thorough and did a great job explaining the nature of each feature and how it worked.

purple15

Mar 9, 2014

MaryBeth was friendly, easy to talk to, and she listened to my concerns and needs when purchasing a new Acura MDX. She sent hours with me making sure I felt comfortable in the car and with all the new technology in the 2014. She offered for me to come back for another lesson on the technology package. She was very patient with me. I would recommend other friends and family members coming to see her for a new Acura. This is my fourth Acura and I am very please with her sales skills.

ddecheck

Mar 8, 2014

We traveled to the dealer to test drive a vehicle and drove home with the perfect vehicle for us. Our salesman, Matt Willson, was highly competent about the brand and the specific vehicle. He took his time, listened to us, answered our questions, and walked us through the entire process. There was no guessing, no gimmicks. Once we settled on the specific vehicle and determined availability, Matt presented us with a cost sheet outlining the sticker price, purchase price trade, trade in value, interest rate, and payments. Everything was honest, open and transparent. This team of folks EXCEEDED my expectations with respect to the car purchase experience. I highly recommend them. The only drawback to the experience was that the dealership is so popular that from the time we walked in the door to the time we drive our new car off the lot exceeded 5 hours. This had nothing to do with the salesperson, and everything to do with the finance person.

Mcmeister99

Mar 6, 2014

This is the 4th car that I have bought at Baierl Acura and from Tim Wilson. Wouldn't even think of going anywhere else. Good deal, great person in Tim Wilson..

daphantom

Feb 10, 2014

everyone at baierl was very nice and forthcoming. i would recommend them in a heart beat. both the sales and financing end were very easy and most importantly i didn't feel pressured.

kealco

Feb 5, 2014

Tim Wilson was a great salesman, very friendly, helpful and personable. Would definitely buy another car from him. Made the purchase quite simple, something I would love to experience again when buying another car. Thanks!

scotth326

Feb 3, 2014

Was handled properly b y Matt Wilson. Went through the process and we were able to reach what I feel is a good deal for a very nice MDX. I am very pleased with the experience. Even received a call from Mr Baierl to check that his Team took care of my needs. Look forward to a long relationship. I am moving up from Honda products where I have owned 4 Pilots. Also own Audi and I think this is a great alternative.

tomcolella

Jan 29, 2014

Matt did a great job getting me to your dealership, and once there he did a great job convincing me that the Acura RDX was the right automobile for us. He made looking at the vehicle easy, a very relaxed efficient two test drives, and good management of the overall closing process. His friendly approach, and good attitude made it a pleasure to do with business with him.I spent less time with Simms on this transaction, but found him to have a friendly outgoing personality. He made me feel comfortable while we went over the required paperwork. He had his ducks in line from the start. The process went very smoothly, and he had all the answers to any questions at his fingertips. I will make an effort to promote your dealership to friends, and family. Thank you for a good experience.

jhainly

Dec 31, 2013

The entire staff was very friendly and worked with me to get to a price that we were both comfortable with. The buying process was simple and they found a great loan for me. Ryan Casselberry spent a significant amount of time with describing the functionality of the vehicle which was very helpful.

TodA

Dec 31, 2013

Matt Willson: He took the time to answer every question I had and I had many. He made the delivery experience of my 2014 MDX with the advance package pleasant, informative and memorable. I was able to drive off the lot feeling comfortable using all the controls which were a tremendous change compared to what I was used to in my 2006 MDX. My hat off to Matt he is an asset to the dealership.Mary Beth Belsito: A true pro!. She handled the test drive and the most of the pricing. Professional, knowledgeable and helpful. We never felt rushed although we found out later she had another couple waiting to see her. She was able to explain features of the 2014 MDX with the advance package that were of importance to us. The ones that were not relevant to us, she only briefly mentioned. She made the buying process much less stressful. When a suggestion was made and we declined she thanked us for listening and went on to the next subject. The lack of pressure was refreshing and made the entire experience exciting for us.Shawn Ludwig: He finalized the sale for us using both respect and a little humor which was the correct approach for us. This is the second sale in which he was involved, the first as our 2010 RDX three years ago. The continuity of having a familiar face was refreshing. He did not waste our time and made us feel as though we were the most important customer in the building that day.

momsawreck

Dec 23, 2013

My husband and I both leased new Acuras from Baierl Acura last week. I have leased with Baierl for years,but my son talked his dad into coming over from the "dark" side (he was a previous Chevy owner for years)!I have dealt with Matt in the past for my prior RDX. Since I knew I was going with another RDX, I didn't reallyneed to hear the "specs" speech, but Matt informed me of features of the car I never knew existed on myprior one. As I drive the car more, I can't wait to try out the "newly discovered" tech features. When we drove both vehicles, my husband had a lot of questions. Matt was extremely knowledgeable about the differencesthroughout the whole fleet of sedans, mainly between the TL and the ILX. Because he was so informative, myhusband chose the ILX. I drove it yesterday myself and absolutely love it. I'm so glad my son was able toconvert his dad into being an Acura owner.

DaddyFergon

Dec 13, 2013

Sales side of doing the deal was good. After the usual dickering, agreed upon a price. Business side of getting car was poor. Took 2-1/2 hours due to business manager problems with prior customer. Arrived at scheduled time of 3 p.m. to pick up car and didn't get out of dealership until 5:30 p.m. Felt sorry for salesman as he tried to do everything possible to make us comfortable, while we were waiting. Not the normal business manager, but he blamed problem on internet being down. Company has to have a better system that accounts for this type interruption. If this hadn't occurred would have rated overall experience better.

ward4kris

Dec 1, 2013

My Subaru is 18 years old, and I always wonder if I should spend the money to fix it, or consider buying another car. Because Fred Kress and the Service Technicians are so experienced and knowledgeable, I rely on them for expert advice -- and I get it, along with courteous, friendly service, which also extends to the van service driver who takes me to and from the service center.

pyater

Nov 30, 2013

Shawn was the reason I came to the dealership. He was attentive, responsive and improved my overall buying experience. Ken was very knowledgeable and helpful in making the decision. Ken was patient and took time to explain all of the intricacies of the new Acura. He was top notch and did not rush us even though it was after normal hours on a Saturday! Everyone went above and beyond! The trip from the South Hills was worth it! I highly recommend Baierl!

JSestili

Nov 20, 2013

My husband and I have purchased multiple vehicles from the Baierl Automotive group, specifically Honda and Acura. While our experience has always been good, our most recent Acura purchase was exceptional. We made the family decision to consider a trade on my existing Acura, purchased only two years ago, because of the changes to the new model year that made this decision a desirable option. We were introduced to Fred Orendi who went out of his way to make us feel welcome and entertain our first round of questions. Conversely, Ken McCosby was the ever professional with us, taking us on a test drive and providing great feedback on the new features of the 2014 RDX. He could not have been more helpful. Once the purchase price and agreement were complete, we interacted with John Al who managed the paperwork. He was very professional, enthusiastic and did a great job outlining the additional services available to us. We cannot say enough about how wonderful this purchase and consumer experience were for us. The whole interaction was first rate and the Acura team are first class. The Baierl Automotive group and leadership team should be proud of the new team that has been assembled at Acura. We would not hesitate to recommend others to buy through Acura or any of the dealership, with confidence in knowing their experience would undoubtedly be the same. This Acura represents our 9th purchase through Baierl but this is the first time I've been compelled to take a moment to comment on our experience. They've been good, but this one was top notch! The Sestilis

JBarkley

Nov 4, 2013

Ken made the buying process easy. He was very knowledgeable about the product I would recommend him to anyone looking to buy a new or used car.

bootscookie

Oct 11, 2013

Mary Beth Belsito made this a very positive experience. She is my far the best car sales person I have dealt with and is a asset to the Baierl Dealership. I hope to buy another car from her and will recommend her to my friends...

Drwoody

Oct 2, 2013

Matt Wilson was very knowledgable and was very courteous.. He is definitely a non pressure salesman and is always willing to assist his customer in any way...we would surely recommend Matt to anyone interested in an Accura automobile . Matt also has a great sense of humor and is very easy to talk to. He spent a lot of time with us which we appreciated...!

kjanosik

Sep 8, 2013

Bob Erb was great salesman. He stayed past normal business hours to get us our new RDX. We went there looking for a used car and bought a brand new one!

Jason In Pitt

Sep 7, 2013

Salesforce apt to waste your time / day. Ensure you understand deal specifics BEFORE showing up to see the car.

lambertc

Aug 17, 2013

Purchasing my new 2014 Acura RDX from Baiel Acura was the best car buying experience I have had. Mary Beth Belsito was my salesperson and she helped me choose the best model to fit my needs. She was friendly and informative, but not pushy. She gave me a fair price for my trade in and fair price on the my new RDX. The car was clean and ready to go when I arrived to sign the paperwork. I would recommend Bairl Acura and Mary Beth to anyone looking to purchase a new car. I love my new 2014 Acura RDX.

cb2899

Aug 11, 2013

Both Bob and Shawn were good to work with. They answered all of our questions and were patient, as it took us a little longer than anticipated to decide what we were going to do. There were by far the easiest to work with Acura dealership in the area, as we contacted all three.

rjh79

Aug 4, 2013

Staff was very helpful and knowledgeable about the vehicle. Sales folks were not pushy, they were pleasant and conversational. The vehicles are rated extremely well for quality and reliability based on respected car review websites. When you need service, they will handle tjhose needs as well. Loaner vehicles or even a quick ride / pick up is possible if you live or work near the dealership.I would recommend Mary Beth or Sarah if you go to this dealer.

Sunder

Jul 25, 2013

Ken is very pleasant non-pushy salesperson, a very rare one of his breed. He is also patient and thoughtful with his replies. Overall was a pleasure working with him.

MiguelG

Jul 22, 2013

Working with Matt Willson in sales was pretty much a perfect sales experience. He was friendly, very knowledgeable, low-pressure, and thorough. My wife and I also had a very pleasant experience with the financing manager, John Al. I will recommend this dealership to all my friends during their search for a car, even if Acura is not the first car on their shopping list.

dgulnac

Jul 20, 2013

Ken was a pleasure to work with in connection with the purchase of our new Acura RDX. Ken was very knowledgable about the RDX, and took the time, both prior and during our test drive, to review and demonstrate virtually all of its features. Ken was very polite, accommodated our schedule, and promptly responded to all emails and other communications, whether during or after business hours. Subsequent to our purchase, Ken again took the time to review and demonstrate the technological features of the RDX. When we are in the market for our next vehicle, we will be contacting Ken.

SeanRoddy

Jul 15, 2013

I found the 2009 Acura TSX I purchased from Ken McCosby at Baierl on AutoTrader originally then visited Ken to look the car over. Ken was very friendly and informative during the test drive and couldn't have offered better communication in the following days getting everything squared away to make a purchase. On my second visit to purchase the car Ken worked with me to give me a great deal and couldn't have been more helpful in working out the financing of the vehicle. Even after leaving the lot Ken has followed up to make sure things were going great with the car and to offer any help he could in ensuring everything was properly in place. I love my new car and would recommend to anyone currently looking for a vehicle to give Ken a call and see what he can do for you! I definitely know where i'm going for my next vehicle!

powderly

Jul 8, 2013

Our experience in working with Ken was very positive. We are first time Acura buyers and he was quite helpful and professional without being pushy. The overall experience at Baierl was good.m

lmlorenz0110

Jun 28, 2013

Mary Beth Belsito is the reason we chose Baierl... period, end of story. Yesterday she sold me my 3rd RDX and made the process so incredibly easy. She is a consummate professional who truly cares about her clients. She pays attention to details and it is evident that she is MOST concerned about the experience you have when she puts you in a vehicle. She's not one of the "SALES" guys... If you are looking to work with someone who truly cares about you and doesn't just want to SELL you something you MUST deal with Mary Beth. She truly is top notch.

MRush

Jun 27, 2013

My experience at Bairel Acura was very pleasant. Marcus, the salesman who assisted me, took care of everything, and was without a doubt the most real salesman that I've ever worked with. No manipulation tactics at all, which is unheard of! Jon, the business manager was great too, very thorough! I would recommend Bairel Acura, based on my experience with the two gentlemen mentioned above!

cjm651

Jun 18, 2013

We wanted to check out the new ILX and were also considering a TSX. Justin greeted us at the dealership and answered all of our questions with very well-informed answers. Within about five minutes he had offered to let us test-drive a floor model. We were impressed with Justin's knowledge of the ILX and appreciated the test-drive experience. He listened to our needs regarding purchase and/or lease terms and agreed to present some pricing options via email (our request). The turnaround on the detail from Justin regarding the pricing was very quick and the options presented were exactly what we had requested. All questions were answered promptly and completely. After the purchase Justin even took time to sit in the new car with us and go through some of the more complicated programming functions. This extra effort in our opinion, really put an exclamation mark on the wonderful service experience. We would gladly and enthusiastically recommend Baierl Acura and specifically Justin Leffakis to anyone.

jazman1

Jun 18, 2013

Baierl Acura was our second dealership visit while shopping for a 2013 Acura MDX with the plan to lease. The first dealership visit we had left us unsatisfied and feeling moderately disrespected.I had spoke with Ken on the phone weeks back. He answered some "generic" questions I had regarding Acura's lease program, but at the time I had no intentions of buying or leasing. Even then he was super helpful, very friendly, and applied zero pressure. He simply took the time to answer my questions and left it at that.Since we were making the unexpected visit to Baierl I wanted to give him the opportunity to help us.Once onsite, he was super helpful, very professional, and not at all pushy. We decided we would take the next step and find out what they could offer us for our trade. They came back with the average amount we had been receiving and then bested that by $250.Next we talked about the selling price for the vehicle we were interested in. We came to Ken with what we thought was a very favorable offer (for us) that would be hard to match....and he beat it. Right there we were sold.It could not have worked out better for us. Ken's personality and service were great and the MDX we received is exactly what we wanted at lesser price than what we were expecting.Thanks to Ken and Baierl for the great buying experience.I would like to add...I marked the service as Good as opposed to excellent. It is worth noting this does not have anything to do with Ken's service but rather the quality of the new car detail/prep work. I am a person who owns and keeps his cars Super (anal) clean, and the detailing job could have been a little better....Even then I would have still taken the car home...washed...clay bar....and waxed....so this should Not be a deterrent to using this dealer. Just a personal preference thing I have.You will have a great experience at Baierl.

sblackburn96

Jun 12, 2013

Matt Willson was very easy to work with. I experienced a no pressure sales approach and he was very knowledgeable about all the Acura products. Matt is willing to make himself available 7 days a week to please the customer. I would recommend Matt and this dealership to anyone looking for a new Acura.

cmarcy12

Jun 9, 2013

Marcus and Jon were very helpful and easy to deal with. About an hour drive for me but well worth the travel. Highly recommend if you're looking for an all around luxury experience.

mrohrkaste

Jun 8, 2013

The staff was very knowledgeable, friendly, and professional. They made for an outstanding, efficient experience. I would highly recommend them. I love my vehicle and loved my experience. Thank you Mary Beth and John!

11mentch

Jun 3, 2013

Negotiating a deal on a new MDX was quick and easy. No hassle on trade value or new car pricing. Bob Erb and John Al were both very professional.

HilaryLMiller

May 27, 2013

What a great sales experience we had all the way around at this dealership. It took only 2 hours and we were out the door in our new car. ( And we arrived at the dealership one hour before closing time). Ken was an exceptionally nice salesman to work with. There was no pressure, no gimmicks, no tricks up their sleeve at this dealership. Ken made us feel like we came to the right place to trade our car and find a new one. We left with a great deal and a beautiful new car perfect for our family.

Jakers

May 24, 2013

I had told Justin several months ago I was looking for a used Mini. He called me the minute one was available. He was not pushy and did not try to persuade me to purchase a new car. His friendly personality and exceptional knowledge made a usually stressful procedure quite pleasant. His attitude and willingness to accommodate me went above and beyond. He is truly an asset to Baierl and I will certainly not hesitate to recommend his stellar customer service skills. Thanks for the great experience.

lizzyweiss24

May 23, 2013

I was extremely impressed with the friendliness and helpfulness of the staff at Baierl. Ken was extremely helpful during my car shopping, helping me compare different vehicles and giving me all of the necessary information. The deal I got on my lease was excellent. I will definitely return to Baierl Acura for my future car needs.

miklnk

May 16, 2013

Way less than one star. Avoid their dealership and service department at all costs. They have no concerns for your satisfaction, safety, or fixing their mistakes. They only care about their bottom line. I brought my car in for inspection, they said the rear rotors needed to be replaced and said it would cost $400. I told them I didn't want the service done because I could do it myself for $50. They did the service anyway and didn't even do it right and sent me home in a loaner car. Instead of discounting the service I didn't want them to do or doing their best to make the situation right, they undid the service, scraped the inspection sticker off my car, and gave me my car back calling it "unsafe to drive." They wanted me to pay for a failed inspection and a new inspection. They did nothing to show care for my safety, my satisfaction, or to make anything right.Shortly after posting this I got a message from Dealer Rater saying that I got a private message on the review from the dealer saying, "You must acknowledge receipt of this message by viewing the message, otherwise your review may be removed." So, I wouldn't trust any reviews that are positive from this site at all since they care more about making dealers happy than providing accurate information to customers. Who knows how many negative reviews have been selectively removed by this tactic? In the end, all the message said was, "Unfortunate you feel you had to post this." So, still no remorse or offers to correct poor customer service. They now dislike me and were sure to find another way to fail my vehicle's inspection after passing me the day before, ad promising to pass my inspection if I replaced the rotors.

bobbers

May 6, 2013

Mr. Cafaro was extremely professional and easy to work with. I had a very enjoyable experience and would recommend this dealership, specifically this salesman, to anyone. I was given a very good price and they worked with me to make sure I could fit the price into my budget.

Coombs7

May 6, 2013

Had some issues with the voice recognition with Ryan (still doesn't seem to work correctly). But he was very friendly and personable. He wasn't pushy at all, but still attentive and made us feel welcome. He made it an enjoyable experience. It was easy and convienient to talk to Shawn through email.Was a little dissapointed on the trade in value of our SUV. But we did get a nice loan rate.The "paperwork guy" (forget his name) in the back was also very friendly and knoledgable. VERY easy to work with!This was one of our better experiences buying a new car. We would definately recommend someone to Baierl Acura. Thank you!

nshadysidegal

Apr 30, 2013

The service at Baierl Acura is superior!!! They go out of their way to be most helpful. I would also like to commend Aaron Adrian for his professionalism and assistance.

Kbarton8

Apr 28, 2013

This is my second purchase Of N Acura TL. Tim Wilson was my last salesman, I really liked working with him and I trusted him to be my salesman once again! He is fantastic! I love my Acura TL and will tell my friends as well as come back when I purchase my next car from Tim!!

ohmie1

Apr 6, 2013

I am a return customer because Baierl is so good. Bob approached me in the lot with a very soft approach. He was excellent from the first moment of my visit, got to know what I was looking for and sought to meet my needs. He never tried to convince me one way or another but rather wanted to help me discover what was best for me. He is A+.

poshaug

Mar 31, 2013

I recently visited Baierl Acura and was fortunate enough to meet Bob Erb. Bob's professionalism was recognized immediately and he easily answered all my questions. Bob has an easy going personality and was able to make my car purchase a very easy and enjoyable experience. I would highly recommend looking up Bob when you visit Baierl Acura!

Withouse

Mar 28, 2013

Sales representatives were responsive and helpful. Finance didn't try to sell us a million extra things and they got us a fair rate for the car loan. All in all, a pleasant buying experience.

jdemaria4

Mar 26, 2013

I want to share the experience I recently had at Baierl Acura in Wexford, PA. A few weeks ago I called Baierl Acura in Wexford to inquire about a "used" vehicle they had on their website. I feel so lucky to have had Mary Beth Belsito answer the telephone when I called because from that point on, I felt so comfortable, welcomed, and informed. She took care of every question I had, as well as her making me feel that my inquiry and/or possible purchase was important - and that she made herself accessible for questions, phone calls, etc. We did purchase the vehicle the next day, and I thank Mary Beth Belsito for her help during this process. I want to also thank the other employees who finalized this purchase for us, and I want to commend Baierl Acura for supporting these fine employees who represent your dealership so wonderfully.Thank you.Jacqueline DeMaria

mollyr

Mar 17, 2013

This is third consecutive acura purchase from Shawn, this time with assistance from Matt and service was excellent. Most likely will be back for a fourth in the future.

jjdiggs

Mar 16, 2013

Our experience buying our Acura was excellent, Bob Erb was very Friendly,professional & helpful through the whole deal. We were told to come back in an hour & all the paper work would be done and they were right, it was. John in the Finance Dept. was very friendly & also professional. This is the dealership we will recommend to anyone looking for a Honda or Acura. By the way we love our Acura!.......... John J & Diana M Deighan

lucaspelle

Mar 16, 2013

Ken McCosby, our salesperson, was friendly, knowledgable, and professional. Once the sale was brokered, he came in on his day off the finalize the sale for my teenage daughter. She was excited to start driving the car but wasn't available any other day this week. Ken graciously offered to complete the sale at a time convenient to us even though it meant coming in on an evening off. Ken then spent ~ one hour going over all of the nuances of the computerized "perks" in the Acura MDX with my daughter, answering all of her questions. He was patient, informative, and witty!

musialm

Mar 12, 2013

On Saturday, March 9, I purchased a 2013 RDX from Mary Beth after crashing my 2007 TSX on Monday the 4th. She was incredibly helpful, knowledgable, and paid attention to detail. She even made a trip to the body shop to pick up items I left in the TSX!

danilovb

Mar 8, 2013

We were in the market for a new TL and, like most people, wanted to get the best deal for the new car along with our trade-in. Ken and the rest of the team at Baierl Acura made the process simple and convenient. They were understanding of my time and worked with me on a very competitive price via email. They took my concerns into consideration when trying to locate a vehicle that matched what I was looking for. In the end, we ended up with the exact car that we wanted and were very happy with the entire buying process. We will definitely be coming to them in the future when shopping for an Acura.

dearment

Mar 4, 2013

Bob promptly answered all of our questions, and we felt we were given straightforward, factual information. We welcomed an opportunity to purchase a slightly used and "certified" TSX. Everything was handled promptly, which we appreciated, and everyone was very friendly, helpful and professional.

5thacura

Mar 2, 2013

Worked with Shawn over email to get best price. Gave me a ballpark on my trade, and I ended up getting and even better deal then I expected. Worked with Mary Beth to finalize the deal. Bottom line...best car buying experience I ever had.

ehrst3

Mar 2, 2013

Ken McCosby was fantastic to work with. My wife and I looked at several cars and he was very easy to work with, whether it was late in the day, or early in the morning. Bariel should be proud to have such a fine employee and we will refer all of our friends and family to work with Mr. McCosby, whenever possible!Erik Rhodes

2retired

Mar 1, 2013

Saleswoman Marybeth Belcito has a very dignified and non-threatening way of making me feel comfortable while purchasing an Acura that fits my needs and budget. I've bought three Acuras from Marybeth and find her style very professional and engaging along with an excellent command of the Acura line of automobiles. Because of my positive experiences with Marybeth I would highly recommend Baierl Acura to anyone . The car sells itself but the salesperson brings you back.

Kimbob1958

Feb 28, 2013

We received a phone call from Tim Wilson regarding an incentive towards a new lease. We had not begun to think of end of lease, yet the offer that was outlined was too good to pass up > No money down, a lower car payment and better yet a brand new Acura TL - DUH! We met with Tim to fill out paperwork and returned for the transaction. What a breeze! It was the smoothest car transaction that I have ever experienced!! This is my 6th Acura and our 8th between the 2 of us. I will never own another car brand! Thank you for great service, a great incentive and an awesome dealer!! Kim Stuart

sstupar

Feb 27, 2013

Matt was very friendly and helpful. He knew his product and was very understanding in intoducing us to the new car. I'm sure in the future if I have any concerns, I can call him at anytime and he will answer my question.

blharris

Feb 25, 2013

I have worked with Mary Beth in the past and she is always professional and gets me exactly what I am looking for. She is a hard worker and truly cares about her customers :-)

dmastrog

Feb 23, 2013

I was very impressed with Bill and his knowledge of your cars in your location and your competitors cars. I actually purchased a vehicle from another sales person in the dealership several years prior and stopped in to talk with them several times. Bill was very kind and offered to help me each time I stopped in the absense of the other sales person. After the third time, I said to him that I was interested in buying a car in the next few days and wanted him to sell it to me. He knew I was shopping around at your competitors and also your Greensburg location which was 30 minutes closer to my home. He was not pushy but always gave me reasons to come back to your dealership. Bill was also helping me find a lower budgeted car for my children in your different locations.During my search for a car, I had a budget in mind and thought I was going to purchase a pre-owned vehicle. Bill took the time to do the analysis with me for several different cars at your location. Bill not only sold me on a new car but also a car that was almost $10,000 over my initial budget! I am not a emotional buyer and was not pressured in anyway. The Acura TSX model I purchased was a very good decision for me and my children. Bill was a very solid salesman and I would recommend him to anyone.

kenlint

Feb 17, 2013

I am not a fan of the car buying process at all because I have always felt like I have been pressured into buying while I was there. That was not the case at all with my experience with Bill Brown and Baierl. Bill was great to work with and able to answer all of my questions. At no time did I feel any pressure from him to buy when I wasn't entirely comfortable or that I was simply being "sold" to. I would highly recommend Baierl and specifically Bill if you are in the process of car shopping. For a smaller lot compared to others in size, their inventory was greater than all of the other "larger" dealers as well. Thanks Bill, I love my car already!

GRSwann

Feb 8, 2013

Having my car serviced at Baierl Acura has been an ongoing good experience from the intiial phone call, the lot attendant, service desk and completed service. I have no complaints.

Jcpittsburgh

Feb 7, 2013

Dealer was straightforward, not pushy, helpful, smart, attentive and timely. Did not play games with price of purchase or trade in. Delivered what was promised when promised. Great purchasing experience. Great follow up. Great car!

mbittner

Jan 30, 2013

Ken was wonderful to work with. I leased a 2012 RDX off of him about this time last year and recently leased a 2013 MDX off of him yesterday.

RD4905

Jan 20, 2013

My experience with Baierl Acura and specifically Bill Brown and Fred Orendi was excellent. They went out of their way to make me feel comfortable, got me a great deal and delivered on all promises. I would recommend them to anyone looking for a vehicle.

mcticeman

Jan 17, 2013

This was by far the best experience we have had when purchasing a car. Tim Wilson was very knowledge about all the features of the 2013 Acura RDX and answered all of our questions efficiently and was not "pushy" at all! It was overall a very satisfying purchasing experience! If we purchased another Acura from this dealership, we would definitely want to work with Tim!

srmprm

Jan 17, 2013

I traded an Acura RL on Saturday 1-12-2013 for a pre-owned 2006 Acura MDX for my daughter. I dealt with Mary Beth Belsito as I have on two other occasions. Mary Beth is very detailed regarding the entire purchasing process. I received an extremely fair trade in value and a very reasonable purchase price for the MDX. This was the 7th car I have purchased at Bairel Acura since 2/5/2005. I am very pleased with the service department. Chris Kopas behind the service desk makes certain that every request is fulfilled. My fleet of 4 Bairel Acura cars are always washed, vacuumed and interior windows cleaned with each service visit. Recently he had one of my vehicles waxed as well. I have found that Bairel Acura is always true to their word, no matter what. Such honesty is unheard of in the car business. I can always fully trust Bairel Acura. I plan to continue to update my fleet in the future through Bairel Acura and Mary Beth Belsito.

Bra

Jan 16, 2013

Great service they made us feel welcome.Also a very friendly staff made it a easier experience with are 3 year old in tow who loved all the attention.

jfijewski

Jan 16, 2013

My wife and I recently purchased an Acura RDX from Mary Beth Belsito of Baierl Acura in Wexford, Pa. I have never had such a profoundly positive experience buying anything, let alone a new car. From the moment we entered the dealership, her engaging smile and warm personality set the tone for the day. She was honest, knowledgeable, and even fun. She thoroughly explained every detail between the different packages, options, and models we were interested in. After settling on the RDX all-wheel drive with the Tech package, we were fortunate that Baierl had the color combination that we wanted on the lot. Now it was time for the most important and usually the most stressful process in purchasing a new car: negotiating the price. Mary Beth was more than fair and started the process with an aggressive offer stating immediately that she wanted our business. Within a short time and a counter offer a deal was reached and my wife and I were both ecstatic with the price. The manager offered us fair value for our trade-in as well. Finally, after purchasing the car, Mary Beth spent 2 hours reviewing the tech package, navigation system, bluetooth phone setup, and even assisted in moving our son's car seat and getting it latched in. In other words, the service was incredible. We have only one person to thank for our wonderful experience and or great new car: Mary Beth Belsito.

rcarmassi

Jan 16, 2013

Just a very good dealership, excellent sales and service. I always have a positive experience when I go there. Clean, top quality, always attentive and helpful.

twg580

Jan 15, 2013

i was impressed with the first class handling i'd received through every facet of the process.there was someone to answer any question i had and my car runs great once again.great work and a quick turn around.

Bjtarcy

Jan 14, 2013

I gave a great rating because everyone at Baierl Acura was helpful, professional and wonderful to work with. I have never been to a dealership that did not make me feel intimidated until Baierl Acura. Maybe more dealerships should learn from them.

cab64

Jan 14, 2013

This is the 2nd vehicle I've gotten from Baierl Acura and I couldn't imagine the transactions being ay easier. From beginning to end, responses to e-mails and phone calls were prompt and thorough, always making sure if I was satisfied and if there was anything else they could do to help. I highly recommend Baierl Acura.

JasonNikolich

Jan 14, 2013

Upon initial contact with Matt Willson, the Service department responded within a day, calling twice to ensure I was reached, and I had an immediate appointment and loaner car available for my earliest convenience. The work performed (recall) was quick and thorough, and I had my vehicle back that same day.

dseltzer

Jan 12, 2013

Bill was fantastic. Because the car had just come in and wasn't detail/fixed it took a little longer than most car transactions, which actually worked out well for me because I knew I wasn't rushing into any decisions. They were more than accomidating when I had a third party check the vehicle (even though it was certified). When I came to pick up the car, everything was ready and waiting. In fact, they even did a change of address for my license that I forgot to do. The price was fantastic, the service was even better than the price. Definitely would recommend Bill to anyone.

mjm859

Jan 12, 2013

The staff is very helpful and knowledgeable about the cars. I traded in a 2000 A4 and I couldn't be happier with my 2010 TSX. Acura makes a great product. Bill was very friendly and patient while I test drove different models. In the end he was able to get me a great deal and made the purchasing process really easy. I would recommend this dealership and especially Bill to all my friends.

JayD777

Aug 8, 2012

My wife and I were looking for a new or used Acura MDX. We worked with Mary Beth Belsito at Baierl Acura. She was very knowledgeable, friendly, and on top of the specs. She made the extra effort to be sure that my wife and I were happy in making our decision.We got down to the wire on a Saturday of having to make a purchase decision so that we could leave on vacation the next morning. Unfortunately, Baierl didn't have the color combinations that my wife wanted in the MDX on their lot but could get one by the next Friday. That is, of coarse, a normal circumstance in buying a new car, and we would have been happy to wait a few days in any other situation, but we hadn't had a vacation in three years and were desperate for a three-row vehicle or would have to cancel our vacation due to limited space in our other car. My wife had serious medical bouts recently, and I had cancelled vacation two times in the past due to work, and I didn't have the heart to cancel our vacation to wait for the car. I found the exact MDX colors we wanted at a dealership a good distance away, but that dealership wouldn't cooperate in making a trade to Baierl, so we made the very uncomfortable decision of buying the car at the distant dealership after normal closing hours that Saturday evening. I felt very awkward explaining the situation to Mary Beth at Baierl on the following Monday. I think that most salespeople would have a cold response after spending hours over the coarse of a few days with a customer, only to have the customer pull the rug out under them at the last minute. But would you believe that, after I explained my situation, she responded, "I want whatever is best for you, and I understand your situation." What a great PROFESSIONAL! Anyone looking for an Acura within a couple hours of the Pittsburgh area should talk with Mary Beth Belsito at Baierl Acura in Wexford - in spite of the acceptable service we were extended at the other dealer, Mary Beth really shined in her 20-plus years knowledge in Acura sales, was able to answer all of our questions effectively, helped us decide what was really best for us (we considered some used they had, also), and even worked with her finance people to get a new loan approved in an expeditious manner. She did all of that with a smile and positive spirit, and then surprised us with her tremendous professionalism when we had bad news for her. She gets an A+.

kmcbride0310

Jul 10, 2012

This dealership made purchasing a new vehicle a joy. Excellent knowledge and commitment to serving customers needs. I purchased a certified Acura TSX and traded in a Honda Accord EX. They were very fair with the trade-in price of the Accord EX and made the numbers work well on the price of the TSX. No hassle with trying to talk them down. Their price couldn't be touched after extensive research of other dealerships. Thanks Baierl Acura!

hanimasri

Jul 3, 2012

My wife found Mercedes Benz C350 for sale, and we ended up buying it. Mary Beth was so kind and went the extra mile to make us comfortable. She actually let my wife drives it home so i see the car. I wish all sales persons would be this nice. Definitely i would buy from her again

jmwags

Jun 29, 2012

I love my Honda CRV, I been wanting this kind of vehicle for a long time. She helped me research to find the right one. Marybeth was great and fun to work with. She made the sale a breeze.

reserve3

Jun 28, 2012

Knowing the quality of service has made us a repeat buyer of an Acura. Mary Beth Belsito is great to work with and I often tell others why am very satisfied with my car.

topsully

Jun 27, 2012

This is the second car I've bought from Mary Beth at Baierl and the experience couldn't have been more positive. Everything was handled in a way that was geared towards my convenience and satisfaction. Follow on trips for service have also been very positive.

jjmcg66

Jun 25, 2012

Purchased a 2011 Acura RL from Baierl Acura in Wexford. Was also very interested in Lexus and Infiniti vehicles. Mary Beth Belsito focused on how the RL was different, and better for me. What a sales person!Had an issue after purchase with the windshield wipers, and service was fast and friendly. Will definitely consider Baierl Acura for my next transaction.

fraziej

Jun 19, 2012

I purchased a 2012 Acura TL from Baierl a couple of weeks ago, my experience with this dealership was top notch. I felt valued and appreciated from beginning to end. They provided a personal touch to my experience and they now have a loyal customer. Mary Beth Belsito did an excellent job of ensuring that my purchasing decision was my own, she was extremely patient, very knowledgeable and professional. My wife was so impressed with my experience that she decided to purchase an MDX one week later!

afu32865

Jun 18, 2012

Nick and Shawn were great. Very easy to work with. Very accommodating to my every need and request. Good price, none of that need to keep haggling back and forth feeling like you should be getting a better price. Lower price than the TMV price on Edmunds. Thanks again guys

chadxman

Jun 15, 2012

Mary Beth was incredibly helpful while purchasing my Acura TL. Buying my car was a deliteful experience and it was an absolute pleasure to work with her. I have since referred three friends/family to her, who also had nothing but great things to say and each have purchased their vehicles from her. I will be going back to her when I am ready for my next vehicle. Thank you for everything.

Jason H.

May 31, 2012

Almost five years to the day I bought my first Acura TL at Baierl Acura, I returned to trade in my '07 for a new '12 TL. The process was a piece of cake thanks to Mary Beth Belsito, who is truly professional and personable. She makes the purchase of a new car enjoyable. I got such a fantastic deal thanks to her. I couldn't be more happy with the price and the service I received. If you're interested or thinking about owning or leasing an Acura, go see Mary Beth, you'll be thanking yourself.

susanmyers211

May 29, 2012

Mary Beth Belsito in the sales department did an excellent job. She made the difference for my husband and I purchasing the MDX from Baierl Acura. She worked hard to get us a good price. She explained everything very well and went out of her way to help us. We absolutely love the car and would definitely recommend not just the Acura MDX but buying one from Mary Beth Belsito. She is kind, efficient, professional and not pushy. The people we spoke to in the finance department (Bill Brown) did a great job as well. Call Mary Beth at Baierl and you will be happy you did.

Dbell017

May 26, 2012

I had a wonderful experience while purchsing my new vehicle from Bairel Acura. Mary Beth Belsito is not only my sales rep she has become a good friend in the process! I was so impressed with my new car and service that my parents decided to buy from Bairel as well. As long as i continue to buy Acura, it will always be with Bairel.

srmprm

May 17, 2012

I always buy my Acura cars through Mary Beth Belsito. Mary Beth is the most experienced sales person (and the best looking by far!). Metal Moving Mary always takes time to explain the vehicle's features and always gives me a great deal too. I have purchased 2 Acura RL's from her recently. Altogether, I have purchcased 6 Acuras in the past 7 years from Bairel Acura.Chris Kopas does an outstanding job at the front desk in the service department at Bairel Acura. He is very polite and makes sure the job gets done correctly the first time.

wdpittsburgh

May 17, 2012

I have been to several local dealerships and could not believe the treatment I received as a female shopping for a car in this day and age. I was shown the vanity mirror while on a test drive and told I could put my mascara on while going to work. The sales folks would question my ability to afford certain vehicles without knowing anything about me. I even had a sales person ignore me, the buyer, and talk only to the male friend who happened to be with me. When I went to Baierl Acura, I was so happy to see Mary Beth! She was so kind, a true expert and so knowledgeagble about the Acura brand and all the vehicles. She spent time explaining every detail of the car, reviewed the tech package, took me back and introduced me to service and even stayed past close to make sure I was comfortable with all the features. If only all folks in the car business could take a lesson from Mary Beth! She is a true pleasure to work with.

Vansmak

Feb 5, 2012

I purchased my new 2011 TSX from Baierl Acura in September of last year. Recently, I had it in for its first routine maintenance service appointment. Every part of the experience was top notch. When I called to schedule the appointment and request a loaner vehicle, I was given many options from which to choose. When I arrived to drop off my car the evening before my appointment, someone was there from the service department to greet me and quickly transition me into a brand new, just out of the wrapper, loaner car. I then told Joe, the service manager, I wanted the service package that Acura sent me in an email priced at $69. He immediately responded that they perform that very same service at a lesser cost at Baierl Automotive. How often does a customer hear that? The next day, Rod contacted me, told me my car was finished, that my cost was $51 (tax included) and I could pick it up at my convenience. When I arrived I was greeted outside by someone from service who asked me if I needed any help moving anything from the loaner car back into mine. As soon as I got inside, Rod was there to go over and explain all the work done to my car. He then escorted me to the cashier and while I was paying my bill, he had my car pulled up waiting for me by the exit. The whole experience was quick, courteous, and very convenient. Thank you Baierl Acura.Frank Sedlak

chads512

Feb 1, 2012

In the past I have visited this dealership (Baierl Acura) to have my Acura serviced, standard scheduled service. Most recently I was given a loaner car to drive, just like in the past. On the second day the car started to overheat. I called the dealership immediately and asked "what should I do?" the service guy said "just try to drive it back here"... Not - I will call a towing company. Once I got back they switched the car out with another since my car was still being worked on. About 15 minutes later I received a call from the service manager stating they found the reason for the car to overheat, he said "the radiator had a hole in it", I said "wow that stinks", thinking nothing of it. I asked "is that good or bad for me?" He replied "well youre going to have to pay for it" Of course like anyone else I asked "why?" I told him there was no way that it could have been me since I stayed on the highways and there was no physical damage that would support that. His "theory" on it was I must have been behind a salt truck and salt and/or debris hit the radiator and put a hole in it, which is not likely. I basically told them there was no way in hell that happened since I was nowhere near any salt trucks. Anyway - after this I heard NOTHING from them until almost 3 full weeks later. I received a call from this service dept asking why my insurance company did not contact them. I said "Why would MY insurance company contact you?" He asked for my insurance info and I gave him my agent's name and insurance provider, which my insurance company is FULLY aware of the situation and what they are trying to do - which is to file a fraudulent claim over a 150 dollar radiator. They have lost a valuable customer whom has spent thousands at this dealership and future new car sales and service forever over a 150 radiator that I did not break. Great Business sense!

Duder2

Oct 26, 2011

Went to look at a 2010 Mazda CX-7 that was on Baierl Acura's used car lot. Via their web site, I made contact with Shawn. He made this deal a truely no hassle experience. After my initial stop to look over this car and test drive, I came back with my wife to let her test drive as well. Both visits went very well, we were treated extremely well ,not only by Shawn, but other staff also.I went a 3rd time to test drive on the highway, as I do 50% of my commute to work on the interstate. Shawn was very accommodating to my many visits and emails, dealing with both very professionally and promptly.Once we decided to make the purchase , Shawn made the negotiations painless......paperwork today was a breeze (thanks Bill B.) Our Mazda was ready for us....clean and gassed up. Ready to go and enjoy. As we left, we were thanked by other employees who happened to be walking by........WOWI have had dealings with this dealership since it was Bianchi Acura, and I have to say this was by far the BESTThanks Shawn!

wsthumma1

Oct 23, 2011

Nick and Shawn were great to deal with at Baierl Acura. Although frustrating to obtain the MDX we wanted the wait was worth it. Both them communicated frequently and quickly responded to our email questions/requests. The negotiation was fair and the closing was professional and informative. A really great job by both Nick and Shawn. Scott

merakyle

Sep 12, 2011

Shawn helped us tremendously from the very start, and he made purchasing a new vehicle an efficient and positive experience. He was very responsive to all of our emails even on his days off, worked with us on negotiating a price, went above and beyond in obtaining a great financing rate, and he was open and honest with us in discussing additional vehicle options. We completely trust Shawn, and I hope we are able to work with him for many years to come. Thank you! We love our new vehicle!!!

Meghan29

Aug 20, 2011

My leasing experience at Baierl went very well. Shawn was very helpful throughout the entire process. He was very quick to respond to emails, even at night and on the weekends. When I arrived at the dealership I was promptly greeted but not overwhelmed by Ken (he often works with Shawn). Then Ken took us for a test drive and was able to show us a lot of the features of the car. Shawn and Ken were a great team and made the process very relaxing.

XOXO89

May 19, 2011

Shawn had sold me my first 2010 TSX about a year and half ago. He was extremely helpful and patient with me as I had some major issues with another vehicle I was trying to trade in as well. Shawn took it upon himself to work with me and get me in a new car. He did a great job on both sales, and I would recommend him to everyone I know. Jennie Licata

8212jf

May 6, 2011

I have had a great experience working with Shawn Ludwig from Baierl Acura. I was impressed with how quickly he responded back to my request. He took the time to check in with me on any thoughts or questions that I had and to work to get the best possible deals available. Shawn also was able to give me an estimate on my vehicle prior to visiting the dealership. You can tell he truly cares about his customers. He has continually worked with me and is there at anytime to help in anyway that he can. Truly has been a great experience!!! Thank you!!

PAMike27

May 6, 2011

I am completely pleased with my decision to lease a new Acura ZDX. Shawn was great--and all of my needs were met. From my initial online contact with Shawn--he stayed in contact with me, and really made me feel like I was his top priority. The entire process was painless--and they even had to dealer-trade for my specific vehicle. The financing/paper-signing was quick and painless. Overall, this has been the best experience I have had at a dealership. I will absolutely recommend Baierl Acura to everyone I know.

turbocharge1

Jan 19, 2011

Walked into the dealership and was greeted normally, asked to see the car and was pointed to where the car was. Once at the car the salesman had no clue about any of the details, and got angry when I questioned advertised material that he "wasn't sure if it was posted right". After all of this I still was interested in the car and wanted to work on numbers. Salesman said "these are the numbers and they will not change" followed by something to the extent of if they do I might call you but no need to waste our time. Could have potentially sold the car but refused to do any work.

artmaster

Sep 28, 2010

I just had the worst customer service experience ever dealing with financial and sales departments at Baierl Acura. The car was advertised and sold as certified pre-owned vehicle with all inspections and necessary tests done. However, after only two weeks of driving experience, technical problems took place. I visited Acura dealership in Langhorne, PA and asked them to check mynew car. Major issues were found that had to be fixed even before the sale of this car. In addition, Acura technicians in Langhorne found wax marks indicating that these issues have been known about by the Seller. In addition, at the time of purchase, I was strongly recommended to buy a warranty for my car at Baierl and I was told I can cancel it any time and get my money back in the original form of payment . The very next day after my purchase, I called Baierl and asked to cancel this warranty. They requested letter of cancelation and promised me to return my money. After a week, I called Baierl and had a very bad experience over the phone. I didnt get my refund! The way they treat their customers after you paid all you money is unacceptable. Dishonesty, malfunctions, bad service, and troubles you will get if you go to Baierl Acura.P/S dont buy from these petty thieves, no matter how good the deal is!

Dr. Del Kovacevic

Jun 9, 2010

I live in Greensburg Pa. very close to another Acura dealership.I spent an entire morning negotiating a deal for the trade in of my 05 Acura MDX and purchase of a 10 MDX replacement.I left the dealer without sealing a deal.A call to Baierl,my first non internet communication reinforced the value in driving an hour to Wexford.I spent 20 min.in the dealership.I purchased my replacement,saved several thousand dollars and had a professional,friendly interaction.

ohiostreet79

Nov 25, 2009

I had previously submitted the poor quality of service that I received while purchasing a vehicle with Baierl Acura. I must say that after all the issues were brought to the attention of the General Sales Manager he went out of his way to make the situation right. I am a much happier customer, and would surely suggest purchasing your vehicles through Baierl Automotive.

JOEM22

Mar 28, 2008

I got a loaner car and drove it 18.6 miles and was charged $10 to my credit card without even notifying me. Less than a gallon of gas and the charge was $10. I have purchased/lease 9 vehicles from Bianchi then Baierl over the years but the service and sales organizations have seriously deteriorated over the past 3 years. I will never do business with them again. When leasing my 2006 MDX, the salesperson tried to tell me that it was company policy to charge retail for all leases even though he had offered to sell the car to me for $3,500 off the sticker. He said lease pricing policy was different. The 2005 TL, I had was serviced 3 times for same issue...they said bad parts. I have since dumped it and gotten a Lexus.PASS THEM BY!!!!!

oyck2007

Jun 2, 2007

We brought in our 2001 TL for brake inspection last year and was told brake rotors need resurfacing. We had problems with brake again last month so we went back to the dealer yesterday. They told us we need to replace all 4 rotors because they are too thin. I searched the web to see if there is anyone who has the same brake issues and found out that 1. Acura's policy is to resurface first, then replace. 2. Brake disc price at this dealer is much higher than other stores. I feel the dealer does not do a good job to explain the reasons of their services and feel being taked advantage of. I will recommend not to go to this dealer for service and try local independent stors first.

YJHB

Feb 22, 2006

Baierl Acura is the friendliest dealership we have ever been exposed to. We are established new car buyers, previously loyal to Nissan; this is our fourth new car. I went in with serious doubts, having read the previous Baierl reviews, but since Baierl is close to our home, we went to see them. I couldn't have been more wrong in assuming the worst. The manager offered us hot beverages from their nice, clean little beverage bar, as it was cold out. They even had hot chocolate and real half & half :). The customer service was excellent; we are happy with what we paid, and the staff was friendly and accomodating throughout the buying and paperwork process. The salesmen were also up front and honest; for example, there was none of the usual whining and crying flack about how we were taking all their profit during the negotiation phase. They did confirm that yes, the dealership would make money from the deal (gasp)! If we judge the service to be only half as good as the manager says it is once we have had this car long enough to at least have an oil change, then we are Baierl customers for life. This is important to mention - we bought our previous three new cars from Moon Twp. Nissan, and they were all top of the line - a 2001 Anniversary Ed. Maxima, a 2002 Pathfinder, and a 2004 Titan. Not a single one of them were ready like this Acura was. Nissan had us conditioned to think it was normal to wait at least an hour before our new cars were ready, even with an appointment. Even then, the cars weren't really ready; the Pathfinder still had the informational sticker on the window, and Moon Twp Nissan had known for three days that we were going to pick it up that day! I'm sorry to say that our experience at Baierl presented a totally new concept to us, even though we had bought three new cars before this one. In stark contrast from Nissan, when we arrived at Baierl as scheduled to sign the paperwork they were actually ready for us. It only took a half hour! When we came back out, our new car was heated up and completely ready to go. Although the weather was terrible (snow, ice, salt) there wasn't a speck on that car.I would therefore recommend Baierl Acura without reservations to any new car buyer who would like an experience similar to mine.

marc2anderson

Nov 10, 2004

The sales person was initially very nice and friendly. He quoted me a price for a car with the options I wanted over the phone. When I went to his office in the evening with a check to put a deposit he said he could not honor the price because his manager's manger (god knows how many managers he has) would not agree to the price and I would have to pay extra for some of the options. I refused and left. He called back next day and apologised and said he spoke with the head of sales and that he could give me the price he quoted and the car would be available in couple of days. When we went back to his office the next day it turns out that he did not have a car available but was going to drive one from a dealer about 200 milea away which we had told him specifically we were NOT interested in when we met him the first time. He then said he would honor that price only if we bought the car which was driven in and which might have a few hundred miles on it - which to me looked like he was trying to sell me one of the demo cars.<br><br>I would recommend you be very careful if you have to buy a car from this dealer.