Used Cars for Sale at Baker Buick GMC Cadillac in Charleston, SC

Allen Bridwell

Nov 4, 2021

Poor communication in service department. I didn't receive any updates after dropping of truck for service. Called to check and they didn't get to it now on second day. Asked to speak to manager. No one called. They like to hide behind text. Text can be great if they actually returned messages. I would not suggest anyone use this service location!!

Jim Banschbach

Sep 5, 2021

Tyler, Harris and Russell were all great to work with. I love my new truck!!!

James Greenawalt

Sep 27, 2021

Service department was excellent as always. Fun to browse while your car is being tended to

April Winburn

Oct 29, 2021

Tried to communicate through email with specific questions about a car. Sent 2 emails, Only correspondence received was about vip pricing. Scheduled to view car and explained I lived 2 hours away. 20 minutes before scheduled time someone called to confirm, I said yes I would be there on time, at that time I was told car had just been sold. They apologized but said it was sold, ok I can understand that somewhat. However the car is listed for sale 3 days later, called twice and emailed and been promised to have a return phone call and no one has called or emailed. Business seems extremely dysfunctional. Too bad I could have been a faithful customer,

Christopher Corbit

Sep 17, 2021

I scheduled service to work on the A/C for a 2020 Enclave. When talking to the service scheduling representative, I was asked if I was dropping off or waiting for service to complete. I needed to wait with the car. Because of that, I could not book for 2 weeks. Not fun with no a/c in 90+ degree, but that's the earliest they could do. Day of service came and I brought in the car. I was told that they wouldn't even be able to look at the car for 2-3 days (then I'm not sure what an appointment is for?!?). I told them of the discussion when I booked the service and the response was "we've told them that they can't promise that but the still do". After leaving with no service done, I called and spoke with the manager. He said he would put a high priority on getting a loaner for me and get the car in for service ASAP. That was 2 weeks ago and have not heard a word back. That's a poor culture of customer service given the mulitple failure points - from scheduling the service, at the time of service, and in follow-up with the manager.