Used Cars for Sale at Baldwin Chevrolet in POPLAR BLUFF, MO

sandye

Sep 29, 2016

Trying to drive my 2015 Cadallic from eastern Tn to southeast Mo. Drove in a torrential downpour for about 30 miles west of Knoxville. Stability warning came on saying I had lost acceleration (car would not have speed over 24 mph) and advised to pull over immediately and not drive car. I was on I 40, almost dark and raining very hard. Called On Star for a tow. Turned car off waiting for assist. Meanwhile turned car back on, warning was off, drove for a test on frontage road and car seemed fine. Stopped in Poplar Bluff, Mo warning came back on. Tried to make it to Baldwin Cadallic, was almost broadsided when car stalled trying to make a left turn. Car restarted with warning on, stopped again and called Baldwin for a pick up. Response with tow truck was very quick. Car at dealership from September 19 through the 28th. Was told on the 21st when I called on the status that the car had "dried out" and I could come pick it up! Really now--I have a 2015 Cadallic, I'm 550 from home and my car is fine as long as I don't drive it in the rain? I had nothing but a complete run around for an entire week. Absolutely no calls returned and treated dismissively by everyone I dealt with except the service writer, Emily. My dealer, 550 miles away agreed to pick up my car and bring it back to Tn to find the cause of the trouble. Baldwins excuse, car came in at a bad time, just not enough time to work on it and I didn't have an appointment. What an unbelievable nightmare and the poorest excuse imaginable for a service dealership! Would I recommend Baldwin Cadallic? ABSOLUTELY NOT!!!!!!

shenisa Dunn

Jun 24, 2016

I came in the service area everyone was so nice amd had smiles. My service advisor was nice keeping me updated and also made sure I didn't need anything extra while waiting . very nice environment from top to bottom.

Lakeith Williams

Jun 23, 2013

Found the vehicle I wanted, price and milage was reasonable and I got a good deal on my trade in. Even got a free recliner with the purchase of the vehicle. Really friendly and professional dealership.

Got Scammed

Dec 23, 2009

I purchased a used pickup from Blackwell-Baldwin, in Poplar Bluff, Missouri, for $19,200. Since they are supposed to be governed by the major auto manufacturers I "thought" I would not get scammed. Therefore, I purchased the vehicle only seeing it in pictures and discussing it on the phone and through email. After the vehicle was delivered I discovered it had not been serviced, detailed, and did not have a thorough motor vehicle inspection. I had to spend $600 servicing, detailing and repairing items that are standard repairs during inspection. The salesman, sales manager, and owner/general manager would not do anything about this situation. It took me over two months to get anyone to call me back after sending a letter with receipts and explanation and making four phone calls. A continued result of poor customer service. I just hope no one else gets scammed. Beware.

Dglass

Jun 24, 2008

tammy dose not known her job, mark is lazy and dosen't care because it's not his car and knows there is no where else to take it in town accept a blackwell bladwin dealer,shelly is rude and has a attitude problem.i wasted 3 days to get front rotors replaced. i waited 5 days for the parts to come in. they didn't even call when they came in, and i called and asked and they didn't even know ,i had to call parts dept.they verified that the parts were in,if parts dept. had not told me i would still be waiting. i had to call denise at the pontiac dealer across the street to tell them that the problem was covered under warrenty.denise is very nice and tries very hard to help the customer.the chevrolet dealer across the street didn't even send a survey comment card on service because they are terrible and dont care if your a satisfied customer,it,s not their time or money

kellybower

Aug 27, 2006

This dealership solved my Cadillac's year long transmission problem after being seen by three other dealer's. It only took them one time to solve the issue. I am very satisfied with the service department and would highly recommend them to everyone for service needs. I will never let any other dealer work on my vehicle again! The staff are all very polite and have been very generous to me by providing me with a dealer vehicle to drive while they service my car. Thanks Blackwell Baldwin!