Used Cars for Sale at Barbee's Freeway Ford in Denver, CO

phox60

Jul 15, 2016

Shawn Tuggle was very knowledgeable of the F-150's. I was in and out quickly and was very pleased with the deal I got. I will definitely pass on to friends when they are searching for a new car or truck.

Kathy Hentzen

Jul 11, 2016

Just bought a Ford Edge with Cody Robert's excellent help. He was very knowledgeable and helped speed the process along since we had a time constraint. The car was ready the next day and Cody made sure I was comfortable with all the new technology. He also gave us a great deal on the car. Everyone in the dealership was very competent and friendly. I would definitely recommend Barbee's Freeway Ford to friends.

Mtz71

Jun 30, 2016

Cody Roberts was very knowledgeable of the F 150s. He was by far the best car salesman I have ever worked with. He got me a great deal on the truck of my dreams ! Freeway Ford was top notch and they are lucky to have Cody as a salesman. The rest of the staff was awesome as well and had me out driving my F 150 in less than 2 hours !!! Best trucl buying experiance I have had to date! If your looking for an F 150 go find Cody, and he will answer any question you may have. He knows his products very well!

Michael Torrez

Jun 2, 2016

After having my 2010 Expedition totalled, My insurance company sent me some paperwork on how to replace my expedition. Through Nationwide.com/replace my ride I found several in the Denver Metro area and the only Dealership willing to even talk to me was Barbee's Freeway Ford. As a matter of fact after I showed interest in two Expeditions I received a phone call from this dealership asking when I could come in. I went in Thursday 12 May 2016 and within 3 hours I was approved for financing. The Gentleman assisting me in this entire process was Cody Roberts. Friendly and knowledgeable. He did his best to help me out with a low down payment given the fact that I had just totalled my 2010 Expedition. The vehicle that I got just arrived to the dealership so out was not clean. Cody asked me if I could pick it up the following day I said yes. The dealership cleaned it up great and they put new tires on it. I am very pleased with this Dealership, my newer Expedition, and with Cody's efforts in helping me to get a replacement Expedition.

Steve & Myra

Jun 1, 2016

My husband and I were looking for a specific 2016 Ford F150 XLT 4X4 so we started our research online. There were 5 vehicles in the Denver metro area but Barbee's Freeway Ford had the best advertised price. We did a live chat with Cody Roberts and he went out of his way to answer our questions. We arranged to go see the vehicle and Cody was just as accommodating as he was on the live chat. No fluff, no pressure. Just straight up answers. It was our smoothest car buying experience ever.

Lcullen37

May 26, 2016

I stopped at over five dealerships in the Denver area while car shopping. Freeway Ford blew away the competition, in my eyes. Their listing prices are very competitive and were already at the lowest price in the area. I worked with Jordan, and I really can't say enough nice things about Jordan and my entire car buying experience. Jordan was very knowledgeable, professional and truly cared about finding me a great car, at a great price. I would HIGHLY recommend car shopping with Jordan, at Barbee's Freeway Ford.

David Briggs

May 13, 2016

Dustin was fantastic to work with, they gave me by far the best deal on my trade, and a fantastic deal on a certified 2015 expedition el. And all this is after 3 months of searching and working with 6 different dealerships in wyoming and colorado. Freeway Ford by far had the best selection, pricing, and were great to work with. They even beat my financing through USAA, which is not easy to do. If you are in the market for a new or used Ford, you have to go to Freeway Ford in Denver.

nick mattorano

May 8, 2016

Must read !!!!!! You want a vehicle call and ask for Cody Roberts he is right to the point no xxxxxxxx. I told him the vehicle I wanted and the amount I wanted to pay per month and he made it happen. AAAA++++ service will definately go back.

NB

Apr 25, 2016

Please be warned, Freeway Ford are deceptive in the presentation of costs on their purchase agreements. I was going to purchase an F150 from them until noticing their deceptive math provided by salesman Shawn Tuggle.The Original price, which includes their Proc/Doc Fee fee is stated, they then highlight the amount of savings before giving the agreed upon price. However, further down they add this $626.70 fee back on. When I questioned Manager Adam Wilson on this they could not give a clear answer as to why. It is very clear to me that the indicated savings is a deceptive number. Any way you slice it they are either adding the dealer and handling fee in twice, or not giving the savings that they state they are.I ran a quick check in google reviews and found others had experienced this same issue with this dealership, among many other complaints. I do not feel this is a fair and just way to treat the consumer, especially when it comes it such large purchase.

Sammie17

Apr 22, 2016

I just wanted to say how amazing Brandon Brooks and his finance team is. I have not only bought one car for my daughter but my experience was so incredible I came back and bought a car for myself. I have to say everything from the knowledge on cars, what I wanted and didn't want in a car down to payment etc.. was right on point as a matter of fact even better!! Brandon is not only a professional at what he does, he is knowledgeable about what he is doing and the cars on the lot and makes the experience seamless and fun! If you want an incredible experience buying a car I urge you to come visit Freeway Ford and Brandon Brooks He is truly awesome to work with and a consummate professional at his craft !! My son will be coming to buy a car when he comes home on leave!! Keep up the phenomenal service Brandon!!

Steve P.

Apr 18, 2016

I bought a 2016 F150 from Jordan Arnesen at Freeway Ford. I got a great deal on the truck. As well as a great price on my trade in. Jordan was great to work with. The deal was fast and easy. Will buy from them again.

Max

Apr 16, 2016

I had a very good experience with Cody Roberts. Cody was very helpful in finding a new truck that was within my budget and met my needs. The overall process was quick, and professional. I am very satisfied with my new lease truck.

cdcreec

Mar 24, 2016

I would give you all a zero score if possible. I was in on 22 March 2016 looking at vehicles. I did find one that I liked, but decided against it. During the process of discussing numbers and payment options I did fill out the credit application, but I specifically asked not to run my credit until we had finished discussing numbers and was told "that is fine we can pretend like it is a cash deal to keep from running your credit" (that is a direct quote from Ron Clark the internet salesman). Well I found out today 23 March 2016 that they ran my credit anyway, and I only found out because I was one of the lucky military members that has had my personal information stolen during the Office Of Personnel Management (OPM) breach so I got the free credit monitoring because of it. and I guess it works well. So Ron Clark and Freeway Ford thanks for being "A good Christian car dealer" (another direct quote from Ron Clark) what a crock!! Oh and by the way thanks for taking such great care of a service member. What a joke!

Surf

Mar 11, 2016

Run away from this dealership. I thought that sleezy used car sales people were getting forced out of the industry by all of the information on the Internet. Sadly, that's not the case at Freeway Ford. I was ready to pull the trigger on a car this morning and literally walked out of the dealership after the sales manager tried to trick me into paying more for the car than what I agreed to by sliding in extras that I did not want and that added hundreds to the price of the car. The last straw was when he came back with a doctored up pricing sheet a second time and had added $599,50 to the price of the car for dealer and handling fee, despite the fact that their website clearly states that their advertised prices include the $599.50 dealer and handling fee. When I saw the clear attempt to mislead and cheat, I stood up, walked out, and drove away. I'll be buying the same car from another local dealership tomorrow.

Alex Huyge

Feb 20, 2016

We received exceptional service from Orie the service manager at Batbee Ford . He resolved a problem that we experienced from a previous visit to the service department. His efforts to make it right with regards to our 2003 Ford Taurus were greatly appreciated.Alex Huyge

Ford Focus

Feb 11, 2016

Words cannot describe the service and experience that I had buying a new Ford Focus. I first contacted Dustin, then Jeff took over. This dealership operates like a business should. There were no games, everything was up front, straight forward. They have a team of extremely experienced sales people who are in the business of selling cars at a fair and honest price. Everyone from sales to the finance manager, very professional and ethical. Very refreshing to see. I would highly recommend buying a new car there. They had exactly what I was looking for, and again - no games!Thank you!

Mary322

Feb 6, 2016

When I moved here I brought my car in for a check-up. I was very impressed with the service I received. Vince explained everything that needed to be done. He even went over some information in the online owner's manual with me. For all the work they did, the price was very reasonable. I will certainly return for service in the future.

Robladg

Jan 25, 2016

I bought my wife an escape recently and was never treated better before in my life. Jordan was amazing in helping us pick out a vehicle and very knowledgeable. We then met with Ron in finance who completed our financing very quickly. Definitely give these guys a shot!

Lmdoran66

Jan 5, 2016

I want to thank Chris Ortiz for taking a rather stressful situation and Turning it into a very good experience. The customer service I received upon arrival was welcoming and genuine. The night I bought my new Ford Edge it was snowing . Upon arrival the car I was test driving was already cleaned off , warm and ready to test drive. He explained in detail the car and answered my questions. Once the decision was made to purchase the normal stressful finance part to buying a vehicle was not that at all . Again , Chris made it as comfortable as possible . I would recommend Freeway Ford to anyone looking to purchase a vehicle . I would also recommend they talk to Chris Ortiz for a great car buying experience.

GunGuy

Dec 31, 2015

Even though I live 500 miles from Denver, these guys made it easy to buy from them. I found the vehicle I wanted online, called them and got hooked up with Cody Roberts. I tried to negotiate with them a little but they held pretty fast to their internet price,( which, although fair, was not a spectacular deal). Because I had specific requirements for what I wanted and what I wanted to pay, and the fact that I live in a relatively rural place, traveling to make my purchase was certainly on the table. We didn't end up making the deal on the first vehicle they had that fit my requirements, so I continued to shop dealer's websites all over the US. A few days later, I found myself again looking at Freeway Ford's website and again, they had a vehicle I was interested in. It was a new arrival so there were no actual photos posted. I called Cody, he sent me some photos, gave the vehicle a thorough inspection and reported back to me promptly. Again the price was fair. The vehicle was immaculate and had some additional features and very low miles. After a couple of email exchanges and some phone conversations with Cody, we came to an agreement. a few days later, I flew to Denver, Cody picked me up at DIA and we went to the dealership. My new car was parked inside, was nicely detailed and was everything Cody said it would be. After about 30 minutes of paperwork, a rather comical but understandable issue with finding the keys, I was on the interstate driving home. Cody was not pushy, and genuinely seemed to be interested in his customer's satisfaction. I will definitely look to him again when I am in the market for another car.

RHN

Dec 26, 2015

We had just had our car totaled and needed a replacement. We found the online site of Freeway Ford. A call to the dealership to inquire about two Escapes, advertised as online specials, connected us with Dustin Gonzales. Dustin was far and away the best car sales person we have ever dealt with. He is professional, knowledgeable and courteous. And his great personality helps a lot too. He went out of his way to locate the car we wanted at the rail yard and expedite its arrival at the dealership. The new car check and detailing was done the same afternoon of its arrival and we picked up our new Escape that evening. We were impressed with the service we received.

Jp C

Dec 22, 2015

Just purchased a new vehicle from Barbee's Freeway Ford, and could not be happier with the experience! We worked with Cody Roberts, who was approachable, honest, up-front and knowledgeable about Ford vehicles and financing options. The price of the vehicle and the trade-in value for our old car were competitive to slightly better than other dealers we contacted. I would recommend purchasing from this dealer and asking to work with Cody.

The queen

Dec 22, 2015

My buying experience was seamless at Freeway Ford. Dustin Gonzales was my sales representative and from our first contact I knew I was in great hands. This was my first car purchase in twenty years and my husband was not able to be with me. He listened carefully to my non negotiables regarding features on the car and set out to find just the right car for me. Even though my requests were not an easy find, he never once tried to convince me to settle for less or add more to my budget. Once he found the car, he contacted me and we scheduled a test drive. He patiently explained all the features and showed me how to use each one. Even though it was slushy road conditions I drove off the lot with a beautifully detailed car (thank you, Derrick), proud and confidant with my purchase. I cannot recommend Freeway Ford and Dustin Gonzales enough to future car buyers.

happydzoom

Dec 20, 2015

Tech was able to complete the work in 45 minutes, staff was friendly and very helpful. I was expecting a long wait but was pleasantly surprised.

fordfan

Dec 16, 2015

Not only was Freeway Ford strongly recommended when I purchased our Ford Escape in 2009 but it is the only dealership where I continued my patronage years after the original purchase. Of course, Ford products are outstanding; I knew that because my family was in the automotive industry in Michigan for 3 generations. But Freeway Ford hires individuals who I enjoy working with when the Escape needs service. The latest example is Samantha Liravongsa, the Customer Resource Manager there. When any company hires and keeps good employees who are personable, reliable, pleasant, and the same faces year after year, it is a company to regard. Quality of both product and service is a hallmark of this dealership and why I am its customer.I even bought the Escape's new Michelin tires from Barbee's because of the people, price, quality, and service. What more is there to say, I'm a fan.

DC2306

Dec 11, 2015

I went in thinking it was going to be a difficult process, but from the very beginning Jordan and the staff were amazing and made things so easy. I didn't feel pressured and was really impressed that Jordan took his time and went over my million questions and really helped me narrow down what was most important to me. I definitely recommend this dealer!

Cindy & Jim

Dec 10, 2015

Purchased a used 2015 Expedition thru their internet sales, after having the car shipped to my home, I find the sales guy did a very poor job of describing the vehicle during a phone conversation with a "walk around" It was missing some content that he said it had, and there was damage in the rear cargo area that he failed to mention, their first solution was to sell me at dealer cost, the items needed, now it is at 1/2 the cost. Trying to fix it after the sale by thinking it is a money issue, when it is in fact a trust issue, I have declined all offers. If you do purchase a car thru their Internet sales, make sure you fly in and take delivery, to insure the vehicle is exactly what they said it was, after the shipping and paperwork is done, the buyer has little leverage.

carlover

Dec 1, 2015

My wife wrecked our 2013 Ford Taurus and we were looking for a replacement Taurus. Some of the dealerships we contacted on the internet did not even get back with us. Cody Roberts not only did, he sent us pictures of the car and even the window sticker. We probably talked back and forth about 5 times. I put money down to hold the car so we had time to drive 200 miles to come and inspect the car the day before Thanksgiving. It was agreed that if the car was not exactly as he said we could walk away with our down payment back to us. The car was exactly as Cody had told us and we purchased it that day. Great to work with a professional sales person who is attentive to his customer's needs. I would recommend this sales person to anyone who wants to be treated right. There was no hard sell add ons which I appreciated very much.

Broncos Kid

Oct 31, 2015

Needed a oil change -- had issue with brake system showing up. Discussed with shop foreman about noise under truck -- Was told all was good with my brakes and no issues --noise was due to the truck being lifted - but had a 1800 dollars module out ( the reason the brake light was on )-- 4 week back order-- Paid 190 dollars for oil change and dianostics check. Left this place and went to pep boys -- had a bearing out in the front which destroyed the pad on the front. Needed to change the back pads also --- 900 dollars later all good. I will not go back to the ford place again. Your choice. Would definitely recommend Pep Boys -- very nice business. You decide.

sara.goldman09

Oct 31, 2015

My husband and I went to another dealership first.. not only did they know nothing about the car they were trying to sell us, they also lied about his ability to qualify on his own...If you want an honest, friendly and overall amazing car buying experience... go to Freeway and ask for Dan Gotta. He will hook you up!!! But in a way with honesty and integrity not found anywhere else. Dan found us a car fully loaded... rear view camera, navigation, hybrid, leather seats, tinted windows, weather tech floor liners... for 3k less than what we'd looked at elsewhere. I wish I had to buy a car more often just to have such incredible customer service experience with Dan and everyone at Freeway.

nothappy

Oct 21, 2015

Initially the dealership was outstanding. Phil M. seemed very helpful and friendly, and we parted with an understanding that he would email me some numbers the next day. I didn't hear from Phil for 2 days and after a message he said he would email me some numbers by end of day. I never received any numbers, and had to wait another 2 days (one was sunday). Finally after another message he called with some numbers. I didn't like them and told him my bottom line. He called me back and told me we were $500 off and there was no more room to move. This is when he turned into a jerk. I told him no thanks and I would wait for a better deal. He proceeded to lecture me about the deal. After 15 minutes of trying to reason and defend myself why I wouldn't move the last little bit I had to tell him we were done. He was very rude and unreasonable during the last conversation. I would not recommend him as a salesman.

Mike P

Oct 2, 2015

I'd strongly recommend Freeway Ford, and specifically Dustin Gonzales, Mike Cain and Ron in finance, after my car buying experience with them this past weekend. All were very knowledgeable on the cars, options, etc., and we were able to move very quickly through the negotiation process and come to an agreeable price (over the phone). They knew I was in a time crunch, so had the car and all paperwork ready to go when I arrived, had me in/out in about 15 minutes.I've bought many cars from several dealers, this was by far the most pleasant buying experience I've ever had. Next time I'm in the market for a new car, Dustin and crew will be my first call.

Harlin

Sep 27, 2015

We would recommend Cody Roberts to anyone looking to buy a car. He is easy to work with and knows his job. Thank you Cody for giving us such a great experience when buying our car. We will be back when we need another car.Harold & Linda

mike123

Sep 21, 2015

I recently had my truck f-150 towed to the service center due to a no start. I dealt with a person named otis barrett,what a nightmare. On the first day he told me it was my keys, second day he told me it was a part in the antitheft system and the price was 400.00 for part and labor. It was not that the charges for that were never removed. Then he told me they were stumped. On day eight he told me that there was a wire harness on the back of the motor that was chewed up and the cost for the part and lasbor was 480.00 more, the bill was almost 1100.00. The upsetting issue what he called a wire harness was no more then a tiny two wire pig tail plugin. On day nine I picked up my vehicle the first part for four hundred dollars was no where to be found, I was treated very bad by a person who has no business working in customer service. I have done business with this dealership for seven years and to be treated like this I promise never to go back again. This person would be a perfect fit for the janitorial service so he would not work with the public. I can show you this part and the work order if you would like.Please please do not use this service department for repairs.

Phil/Pat 2

Sep 16, 2015

When we decided to trade-in our 2000 Ford Taurus for a new Ford Fusion, we went to Freeway Ford. We were fortunate to meet with Sales Rep, Jeff Quartuch, who guided us to a great 2014 Ford Fusion, Certified Pre-Owned. After reviewing my credit rating, the deal was closed by Ron Garretsen who gave a great interest rate that was much lower than that offered by our Credit Union. We had a great experience with Freeway Ford and would certainly recommend it to others.

mwn3020

Sep 15, 2015

I am buying a car from Cody and getting an response from him is an exercise in futility, you call or email him and he says he is with a client and will get back to you shortly (fair enough) the problem is he doesn't get back to you. I called him yesterday at noon and as usual he was with a client and would check on my question and call me back, 24 hours later still no call so I call him and he says he tried to call me earlier, that is a lie as far as I can ascertain I have not missed a calls from him and do not have a voicemail from him, He apparently has no idea how caller ID works, I believe he had every intention to call me but got to busy and/or forgot, if this is the case then he needs help and/or fewer clients. All I was trying to discover is if the car I bought was ready for pickup, and that should be a relatively easy conversation.

cphelps

Aug 24, 2015

Bought a car from Cody Roberts and it was a refreshing car buying experience. Cody was a great from beginning to end. I will be back to buy a truck in the near future.

HappyBeauty

Aug 21, 2015

This was the best car sale experience I've ever had. Cody had everything together and ready to go when I arrived. We had one snag and Adam stepped in and took care of it. Thanks for the excellent customer service!

KLP

Aug 21, 2015

Sales person indicated he could honor a price to get us in to sign and then when we got back to dealership indicated couldn't honor that price. Lot of dishonesty and trickery attempted. I had in writing what he indicated he could do but then that was not honored. Dishonest location... If you go here be prepared to be lied to and tricked.

john1978

Jul 29, 2015

Came in on an new car I found on the website ($20,999) MSRP ~$25,000, had a great price and included rebates and the dealer fees. Once there and trying to buy the car they jumped the price up to over MSRP but claimed I was buying it at the internet price. Even though it had the dealer fees in the price they tried to add them on again, also was out for the $199 paint protection that is shown on the car which magically becomes $599 on the printout. Simple math showed that we were either at 49% interest or they were selling the car for $28,000, which was verified by Bankrate.com calculators. Even with sales tax the numbers just didn't make sense, the rate they used for tax was also 8 or 9% to pad their profits, even though I am in unincorporated Adams County which is ~4.9%.Buyer beware here and if you do try to buy a car after my experience, always double check the numbers on the print out they provide to make sure they add up correctly and use a payment calculator to confirm the rate and such!!

Awesome Lime

Jul 14, 2015

Thank you to Barbee's Freeway Ford and, in particular, to Cody Roberts who gave me a WONDERFUL MIRACLE in making everything work to obtain financing for the Lime Squeeze Ford Escape I have had my heart set on for many years now. It was the easiest, smoothest experience I have ever had in my life with a car dealership. The whole process was completely stress-free and there was no pressure at all. I felt that I was given the time and attention that a close, personal family member would be given!!! THANK YOU, CODY for giving me this beautiful Escape!!! I will send everyone I know your way. You are the absolute best and I thank you for giving me a wonderful experience at Barbee's Freeway Ford!! Can you please keep your eyes out for another one just like this? My daughter has her eye on this one!! Help!!

denver11

Jul 8, 2015

Called dealer spoke to Dustin let him know what we were interested in, everything was pretty much handled over the phone. We went down and test drove the car there was no pressure to buy the vehicle, they even stayed over an hour to make sure we were happy with our purchase. When I picked up the car the next day Dustin spent over an hour with me explaining and showing me all the features the car has,. I Would highly recommend Freeway Ford again as I will purchase from them again.

Cmuck34

Jul 3, 2015

Dustin made the purchase of our F150 very much unlike any car purchase we have ever made. Dustin was professional knowledgeable and his service after the purchase has been outstanding!!!

Bentley

Jun 29, 2015

These guys are great. We needed a car quickly. Came in to look at a few used cars ended up getting a better deal on new. Our sales guy Dustin did an amazing job. What ever we wanted to see he was there for us. There was no heavy pressure and the dealership attitude was great. Then came the sales manager, you know the one that has to approve everything. First thought, oh no run - but this guy, Adam was awesome! He kept providing us options, working the numbers, finding incentives. In the end he made us a deal that was outstanding. 2016 Ford Fusion, loaded. I recommend these guys highly. But when you do go in expect to enjoy the experience, unlike most dealers. Bentley Radcliff

Fantastic_Fusion

Jun 26, 2015

I'm a picky girl that had my "perfect" car in mind when I pulled into Barbee's Freeway Ford's lot. This car wasn't going to be easy to find in my price range. And poor Cody had no idea what he was getting into when he walked up to me and shook my hand! Did I mention that I'm picky...and stubborn? Cody took me from one Ford Fusion to the next and hears things like: that one isn't an SEL, that one doesn't have a sunroof, ewwww - those rims are awful, that one is too expensive, the grill on that one is ugly...wait, that's not a Fusion! Cody went to the roof for me (so I didn't have to hoof it up there in my heels - - who wears heels when they shop for a car???) and drove me to two additional lots that day looking for "my" Fusion....but it just wasn't there that day. We exchanged a few texts after that long afternoon to see if my elusive Fusion had shown up yet; nope. Low and behold about a month later I was back at Barbee's with Cody and there she was! In all her glory, Cody had found my "perfect" car. She's in my driveway right now, shining and looking beautiful. My quest is over because Cody had the patience to deal with a picky, stubborn girl who knew exactly what she wanted.

jonm

Jun 14, 2015

Had the greatest experience I have ever had buying a car here. From start to finish, I was out the door in 3 hours. There was no pressure and none of that upsell that you might get at other dealerships. All in all, a straightforward and pleasurable experience with Cody Roberts!

coloRADogirl

Jun 10, 2015

This was my first time shopping for a new car. I did not know the process and Jordan was extremely patient with me and walked me through all of my options. I am very happy with the Ford Fusion I bought and have already recomended Jordan to friends. He is very nice and is not pushy which is what allowed me to feel comfortable and make the decision on my time, not his.

password3#

Jun 9, 2015

Cody did an excellent job with my transaction. He was quick, honest, hard working and great to work with. I would definitely recommend working with Cody if you are considering a ford.

Kelleys15

Jun 4, 2015

I came in just to browse. I happened upon the motor be hike of my dreams. Literally, I've wanted a yellow wrangler, manual, black soft top since I was 15. I'm now 33 and the proudest owner of one! Her name is Isabelle and she's precious. Thanks to Cody Roberts I smile daily looking down on that beautiful speciman! Couldn't be happier! Such a nice staff and so accommodating!

Jackb03

May 26, 2015

We ordered a new Transit van with Ron who was great. There were a few things that didn't come in the way we ordered it. So the the sales manager Adam got involved, I was not happy at all but they assured me I would be by the time they were done with it. Not only did they make everything right they went over and above what could have been done. We love this dealerships encouraging message board and now we have the perfect van for our large family and we will only buy our cars from them. Thank you Ron & Adam you two are awesome!!!

Ford Flex

May 23, 2015

I can't say I never bought a car from sitting in front of my computer, 500 miles away anymore. Dustin was great, easy to work with, and made us feel comfortable making such a big purchase from so far away. I wish all dealerships were like this one. Thanks!

Chuffy57

May 16, 2015

I connected with Russ and Dustin and both were great. They were honest, authentic and straight forward, and really helped us understand the process. We have very poor credit, and they didn't try and push us into something way too new and expensive. I was followed up with, without being hounded as well. I appreciated the low pressure, yet professional atmosphere.

chalimc

May 7, 2015

I basically had a wonderful experience, since the first time I walked in, the service was great, my sales person treated me nicely and was very helpful with resolving every question I had about owning a new car, since it was my first time buying a vehicle. So my hat of to Phil. Everyone in the dealership went the extra mile to have me comfortable and to make sure I was eking the right choice. I never felt pushed into buying there or into a specific kind of vehicle, the decision was always left out to me.

Pergeau

May 7, 2015

We found a truck on their wed site. The next morning we were contacted by Cody. We tooled him what we are looking for and with in hours he call us back with two truck that fit are needs. That night we stop by (Yes with a six year old) to test drive the truck. Cody work with us to get the best deal that we could. The sale manager would not come out and talk to us. Even know we could see Cody trying to get him to. But over all we got a nice truck at a good price.

Patrykholly

Apr 21, 2015

I tried calling this used car manager like 10 times and I've never got a call back. Plus the guys out going message is also un professional. I spent 25k on a truck and I can't even get the guy to return a simple phone call to answer concerns I have about my vehicles safety inspection. Everyday my call goes Un resolved I become more and more suspicious about this dealers buisness ethics.

roberts.dustin

Apr 21, 2015

I bought my second Fusion from Phil and I couldn't be happier. Great service, great price, great car!!!! I highly recommend Freeway Ford and Phil.

Verified experience

Apr 17, 2015

I was told by Dustin that this truck had no leaks and is in great condition well come to find out shortly after buying this truck it needs $2,240 worth of work. It has a leak from the main seal, oil pan and has a light misfire which will need spark plugs and wires. Freeway Ford had done nothing to this truck other than wipe it down with a rag, it needs a total of $2,240 worth of work. I paid top dollar at this dealership because private party was 3,000 less but I ignorantly trusted a dealership thinking I was getting a worry free vehicle. This is not ok for dealerships to treat people this way I would ask you to avoid doing business with this dealership and with Dustin Gonzales. I tend to wonder if they write there own reviews considering how many stars they get. So I will end this review with buyer beware even of dealerships, or especially dealerships because your a lot less likely to take it to a mechanic. If you're buying used stick to private party or a creditable dealership. Please save yourself sleepless nights of wondering how your going to pay for all the repairs that this dealership will leave you pondering.

Ford Lover Denver

Apr 16, 2015

I first spoke with Dustin on the phone after viewing a 2014 F250 online. Dustin called me first thing Monday morning and let me explain my situation and how I wanted the deal to happen. He made sure that the following day everything was set up and all I had to do is test drive and sign. Thank you for your help Dustin.

Mcqchris

Mar 29, 2015

Went in for a regular service and was really blown away by how great everyone was. From the time that I got there I knew that they truly had my needs at heart. When it is time to upgrade my current car I will definitely be back for a nice little improvement. Thank you to Michael and the rest of the guys!

cirbo1

Mar 23, 2015

I went in today to freeway Ford on Evans just to look not thinking anything would come of it. I talked to Cody Roberts. He showed me a couple cars that I only dream about. Went for a spin in the both and said hey won't hurt to try and see if I could own one. And maybe 15 minutes later Cody came out and said I'm good to take the car I only dream about. He hooked me up with a 2015 Ford mustang. Got me an amazing deal no one could even come close to beating. Thank you Cody Roberts and the whole freeway team. You guys sure do look out for the average Joe. I will always buy my cars from you guys.

Porsh

Mar 21, 2015

I was not looking for a new car. I had seen an add on autotrader for a used ford focus at Barbee's Freeway Ford. It was late at night so I was not expecting any one to be there to answer my call but I tried any way hoping that they would have a message system. To my surprise a salesman named Cody Roberts happened to be there. He told me he was sorry they had already sold the car. He asked me a few questions about why I was interested in this particular vehicle. When he told me that I could get a brand new car for and affordable price I was skeptical. The next day he sent me pictures of a brand new ford focus and the price. I was amazed and excited because I did not think a new car was a possibility for me. The good people at Barbee's Freeway Ford worked hard with lenders to get me a monthly payment that would fit my tight budget. I live 7 hours away so Cody got all of the paper work ready for me so all I had to do was read and sign. I flew into Denver a couple of weeks later to pick up my car and Cody personally picked me up at the airport. I was at the dealership for about 15 minutes I was in out and on my way. Cody even set up my phone to the SYNC in my new car and showed me how to use the navigation for my trip home. Buying a car has always been so complicated for me in the past but they did all the work for me it was so simple. I highly recommend Barbee's Freeway Ford in Denver Be sure to ask for Cody Roberts.

sara.goldman09

Mar 17, 2015

I wouldn't just reccomend Freeway Ford- you have to go to Dan Gotta! Dan blew me away with his friendliness, willingness to help, professionalism and knowledge. After a few mix ups with repairs that were included in my purchase of the vehicle, Dan went ABOVE AND BEYOND! Not only did he make sure the repairs were up to Freeway's standards, he brought my car to me at work, he fixed my remote start and showed me how to use it and just made sure I was truly taken care of. Dan made the entire car buying process one of ease and I would go back to him in a heartbeat for any other vehicle I would need to purchase down the line. He definitely earned my trust as a customer and I can't say enough great things about him and the care he puts into his job. THANK YOU!

cgeorge360

Mar 3, 2015

Purchased 6 vehicles over the last 14 years with Dustin. Extremely satisfied with every purchase. Even came back for a purchase when we were out of state, just flew in and drove back to Florida. That's how much we trust him. First thing we noticed was no high pressure sales. Give a little idea of what we're looking for and our budget and he goes to bat for you. The process is easy and he has had a knack for picking the perfect vehicle for us since the beginning. Quality used cars for the best price. Exceeded our expectations every time.

denelle823

Feb 10, 2015

After a negative experience with the purchase of a used car in 2014, I was back on the market for a brand new car that was reliable, affordable and filled with amenities. Jordan at Freeway Ford was approachable and friendly and he listened to what I wanted. In just a matter of days, he found the Ford Escape model I preferred at a price I could afford. Freeway Ford made the entire purchase experience comfortable and easy. I felt appreciated and supported even after the purchase was complete. If you are in the market for a Ford, I would highly recommend working with Jordan or Dan at Freeway Ford.

tpun423

Feb 7, 2015

Phil and Shawn went above and beyond to assist my wife and I with the purchase of our 2014 Ford Taurus Sho. I had been to 6 different dealerships and returned to Freeway Ford because of Phil and Shawn. Both of these guys were professional, knowledgeable and courteous. Thanks for the help guys, the car is awesome.

Todd

Feb 6, 2015

Couldn't have asked for a nicer guy to buy a car from. Jeff was very professional and made me feel at ease about buying my first new car. I got a great deal as advertised, no bait and switch here, and could not be happier. I love my new car and if I decide to trade up or buy another I'm going back to Freeway and asking for Jeff.

blue2014f150

Feb 3, 2015

After my 2005 Ford Ranger had been totaled I was in the market for a 2011+ F150. I found the perfect truck at Barbees Freeway Ford in Denver. Cody Roberts greeted me when I first got there. He was not pushy at all and was very friendly. I told him I was looking for a specific truck and he knew exactly which one I was talking about...he knows the inventory very well. The price of the truck was the best price I have seen in Colorado. I told him where I needed to be with monthly payments and interest rate, and he made it happen. He gave me an offer I couldn't refuse. If you're looking for a new or used vehicle, go to Freeway Ford and ask for Cody. Best salesman around!

happyfordowner22

Jan 31, 2015

Jordan Arnesen was great from the beginning of my experience wit Freeway Ford in Denver. I began with an online chat and he very clearly answered a couple of questions that I had regarding the availability of a new Explorer. We then chatted on the phone for a few minutes to get acquainted and he answered a couple more questions for me. He sent me a video of the car via text after our phone call. I made my way to the dealership the next day and test drove the vehicle. After sitting down and agreeing on the numbers, the process that followed was very quick and I was pleased upon leaving the lot. Jordan, as well as Adam Wilson, were great to work with, very friendly and accommodating and were both very appreciative of my business that day. I recommend Freeway Ford in Denver to any who are looking for a good price right away.

Tgregthered

Jan 7, 2015

By the time I pulled into Freeway Ford Saturday night, I had visited over 10 other dealerships across Colorado Springs and Denver. I had been shopping with a strict budget and drove a hard bargain on my trade which most dealerships are not a fan of. Cody met me at the door and I immeadiately told him what I was looking for and what I needed in my next vehicle. He didn't try to sell me what I didn't want, and he didn't try to push me into something I couldn't afford. He went and checked the system, found a close match at another store, had it moved down overnight so I could test drive it the next day. He worked with me, ensuring all the paperwork was handled smoothly and without any issues. Needless to say, great experience. He didn't try to hide anything. Told me everything I needed to know up front. Best part is, he got me into a better vehicle than what I was looking for in the first place! I can't thank him or the finance team enough. I would definitely recommend talking to Cody at Freeway Ford first before you buy any vehicle. I would have saved hours worth of useless haggling and headaches if I woudl have gone to Freeway first.

cedricusarmy

Jan 1, 2015

Cody Roberts worked with me to trade in a Mustang for a Fiesta. I live in Pueblo and noticed they had the cheapest Ford Fiesta in Colorado, from cargurus.com, and drove down to snag it up. I was initially unsatisfied with the trade in value, but Cody increased it to meet my satisfaction. I bought the Fiesta for well under the average sell price in Colorado, and received more money from my trade in than the Blue Book value. Cody and this dealership are beyond fair, they are very generous. I wouldn't listen to any reviews that are not five stars.

Saul Lozano

Nov 24, 2014

After agreeing on a price they change the price. After agreeing on a how I wanted the financing they changed the financing. You know that feeling of being taken advantage, I had it. I will not recommend this dealer to my friends.

gkonkel

Nov 17, 2014

Was helped out by Cody Roberts, he made the entire experience easy and pain free. He was very straight forward and honest throughout the process. I was really on the fence on whether to buy at Freeway Ford or another dealership... until Cody offered me some of Copenhagen's finest and it was settled right there. Good experience, straight forward, and got a chew to seal the deal. Definitely will be back.

crystalcampbell87

Nov 6, 2014

This was my first car buying experience and I admit I was very nervous. I had already gone to another dealership that didn't tell me important information up front and wasted my time. I spoke to Cody Roberts by chance when he picked up the phone late on Monday night to discuss a used Ford Escape - he told me it could be ready early the next morning for me to stop by and see it. Cody expedited the service process and was in contact with me all day regarding the vehicle. When I got to the dealership, I honestly thought I would leave to purchase a previous car I had test driven. Cody worked with me for 5 hours! He answered all of my questions, came up with different scenarios and recommended a lease on a new vehicle as a better alternative. I ended up leasing a brand new Escape Titanium and I am thrilled! Cody got me an amazing deal and the entire finance team is super helpful. I highly recommend them!

lenorester

Oct 21, 2014

Dustin Gonzales/Internet specialist, was one of the most knowledgeable, kindest, down to earth and honest salesperson I have EVER had the privilege of doing business with!! Thank you Dustin!!! I love my new care and appreciate all you did for us!! You're the BEST!!!

VSazz

Sep 23, 2014

Thank you Dustin Gonzales for making it our deal quick and simple. I recommend everyone to ask for Mr. Gonzales when you come to Barbee's Ford dealership. He is kind, honest and professional.

CONiceguy

Sep 13, 2014

Dustin Gonzales the internet sales rep. He tricked me into sign a credit release form and told me it was the form they needed to do a background check on me to make sure I was who I said I was. He tried to joke by saying, I quote " to make sure you're not a terrorist or something". More I thought about it I realized what happened. Then I got hit up with an insurance quote that they ran. I was pre approved before I walked in the door by the way and was told they didn't need any of my personal info. I'm sure all they needed was my license and the approval paper I printed out. I feel gross with this experience . I feel very taken advantage of. On top of tricking me Dustin acted very disinterested in the sale, had me waiting many times for him. Although the finance guy was very professional. It does not feel good to be tricked/ lied to!!! This is exactly why dealerships have the bad reputation. Nothing's changed in this industry " at least here". I wasn't sure how to rate it above because I was very happy with the finance guy and would have gave him all 5 stars. "Update" today is the day after and have called and left a message and surprise surprise no call back. Guess once they sale you a vehicle and play their games with you their done with you! Stay clear of freeway ford off of Evans and I-25.

fran.avis.1

Aug 26, 2014

Dan Gotta/Internet sales with Freeway Ford is hands-down the best salesperson I've ever dealt with. EXTREMELY knowledgable and personable. My husband is a mechanic and difficult to impress. Dan won him over immediately.Do not hesitate to ask for Dan to help you with your next vehicle purchase!!

andrakes

Aug 23, 2014

My husband and I just bought our second Ford in the last three months. The service was great, very low pressure, and our sales consultant, Cody Roberts, was great to work with. He answered all our questions, and we were in and out of the dealership in a few hours. Great experience!

Jessica_311

Aug 19, 2014

My boyfriend,Will, and I spent all day Saturday bouncing from dealership to dealership. There were some good experiences, but it was mostly exhausting and quite the hassle. At the end of the day, we decided to check out one last dealership before we packed up and went home. We had been looking at Ford ST's for a few months and it was one of our top choices. The retail value was fairly high, even for used ones, so we weren't too confident we'd find something in our price range. Will called Freeway Ford to find out if there were any available in their inventory. Dustin G. spoke with us about a 2014 ST that was going for well under standard retail value. We didn't really believe it, but figured we'd check it out for ourselves. Sure enough, there she was. A gorgeous 2014 in blue was sitting on the lot. Cody Roberts, one of Dustin's associates, showed us around and went on a test drive with us. Both of them were extremely helpful in finding the car we wanted, in our price range. There was no "fear of loss" sales pitches, just accommodating salesmen that were patient, answered our questions, and helped us navigate towards a purchase we felt comfortable with. Jeff, in finance, also went above and beyond our expectations. He was able to get us a fantastic rate for financing which made the experience much less stressful than we anticipated. We've purchased cars from dealerships before, and this was by far the best experience to date. We are extremely grateful for Dustin, Cody, and Jeff being genuine and easy to work with.

nini

Aug 14, 2014

Service excellent. dealership excellent Everyone is friendly and very knowledgable! The buying process was amazing fast and they make each client feel special People here are very competent and efficient . It is a pleasure having this caliper of a dealership in this area. Keep up the good work.

Jaquita H

Jul 29, 2014

My husband and I found Freeway Ford through a vehicle search via cars.com. We were inquiring on a 2014 Ford Explorer. We contacted this dealership and immediately spoke with the internet sales expert Cody. From our first conversation he offered pertinent information about the vehicle, but he was not pushy when we said we planned to call around to other dealers and did not want to make an appointment at that time. We found the same vehicle at other dealers and made the same inquiry phone call. The other dealers were very persistent on taking down all of our information. Since we were very specific on the vehicle we wanted, we did not want several people calling pressuring us to visit/buy from them. We ended up setting up an appointment with Cody for the same day. He was great to work with. We loved the vehicle and purchased it without hesitation. During the transaction the GM Mark stopped by to say hello, which we thought was nice. If you're looking for a great selection of vehicles at a nice price check them out and ask for Cody. Another nice touch is their digital advertising board having a nice quote about teachers. We appreciated this because we are both elementary school teachers.

JDRD

Jul 17, 2014

We bought a new F150 and had a great experience with Jordan Arnesen and Dan Gotta. I had read previous google review comments that had left me a little concerned about even going to this dealership to do any business, however, these two guys made the buying experience very pleasurable. It wasn't only the price but their professionalism and personalities that made the sale. So, "nay sayers", I'm glad I ignored you and made the choice to check them out.

nobleonet

Jul 15, 2014

After doing some research, I decided to send a few emails and get prices on a new Ford F-150. I went through the usual email challenges and most dealers asked me to come over and discuss options. I finally contacted Freeway Ford (Cody Roberts) and after exchanging a few emails and one phone call, I was ready to buy my truck. I was amazed at how pleasant, effective and conscientious Cody was about me, my terms and my choices. He worked with me and to my surprise, I willingly showed up the next day to pick up my truck. Not only am I loving my new ride, I have to admit that Cody made my visit and the purchase process absolutely seamless and a pleasure. I would recommend Freeway Ford and most certainly Cody to anyone who is the market for a car or Truck.Thanks CodyTerry.

pwhipple88

Jul 13, 2014

Look elsewhere. There are honest car dealerships in Denver but this isn't one of them. They cheated me on a recent used car purchase. I should have known better than to trust their service department to certify a car as safe and in good working order. A few months later I had a Ford Escape with a $1400 transfer case bill.

Rival123

Jul 8, 2014

After many years, I finally decided to purchase a new car this weekend. I dislike making large purchases but realize that a reliable vehicle is a necessity for my active lifestyle. My experience with Dustin Gonzales and the folks at Freeway Ford was exceptional; hence, worth writing a review. Dustin was professional, patient, knowledgeable, hard-working and personable. I know they have lots of business, but he made me feel like I was his only customer. I have no regrets and LOVE my new Ford Focus! I feel I made a great decision and Dustin was a catalyst for that. I would recommend he and the dealership to anyone!

nuntapreda

Jul 7, 2014

I had a funny situation where I could not finance a car during my home loan process, because acquiring new credit while doing a home loan can hold up my new home purchase. Cody Roberts went to bat for me gathering all the information we needed to get the loan processed without financing it until I close my home loan. On top of all these extra things that Cody did for me. Their price on their car was much lower than anyone else. I was looking originally at 2012 Infiniti G37x with 12,000 miles for $30,000 everywhere else. Freeway Ford did not fluff their price and was offering a 2013 G37x with 5000 miles for only $27,000. I didn't get as much for my trade but that was because they had a no BS policy. The other companies offered me a few hundred more on my trade but made up for it in the final price of the vehicle. Overall I loved my experience and love my car!

JasonThrun

May 30, 2014

We purchased a used Ford Flex Limited from Cody Roberts. I was happy that he was not a loud, pushy "hard seller." It was relaxed dealing with Cody. He was persistent which a salesman needs to be, but patient and not obnoxious or over the top which type A salesman can be. He knew a great deal about the digital technology in the Flex and offered several times after the sale to be a resource for us on using it. He comes across as a good guy who listens to hear what we are needing and not just make the sale at all costs. I recommend working with Cody.

Penny Williams

Mar 20, 2014

I'm always wary about taking my car in for service, especially to a dealer. As a female, Ive been taken advantage of before. Not here. I came in because I thought I needed something that sad going to cost a pretty penny, but they were honest with me and it ended up being a simple fix. They were not pushy about trying to rope me into other unnecessary services. Great service, highly recommend.

theehrlichs

Feb 14, 2014

Cody was proffesional and thorough. The experience was top notch. Because of the great experience with Cody, we'll be back to buy again.just awesome, love our flex.

andersondh

Feb 3, 2014

I like that I only dealt with two people, the sales process was painless. I have not always had that type of experience in the past at other dealerships. The sales person went out of his way to make me happy with doing business at Freedom Ford.Dave

Jharv4

Jan 20, 2014

Earlier this year, I had an oil leak in my 2007 Ford Escape. I took it in for repairs and paid $500 for an oil pan leak. I could still smell oil burning and called, but they said they had spilled a little or it could be the old leak burning off. The smell never disappeared. I noticed oil in my garage, and I took it in again. The service department had my car at 7:00AM, but no one contacted me with information until 2:00 despite me calling several times. When I called their shuttle service, the kid could not understand my address (which is not tricky) and he kept calling saying he could not find me. Finally after two hours, he gave up. The dealership sent someone else who apologized for the ridiculous wait. only quoted me $489, and said I needed to have my timing cover replaced. I asked I f that was damaged in the last repair, but he said that was impossible. I made another appointment. When I dropped it off, Oly (who goes by Max) said it was actually $1489 I would need to pay, $800 of which was for less than a day's labor! I told him I could not afford that, and I left. Later, their customer service manager sent me a $25 gift card for the two-hour shuttle debacle, but when I tried to use it, there was no money on the card! This was a horrible experience in every way. Avoid this service department!

C1AM1

Jan 14, 2014

Excellent Service, Great Price, Knowledgable Sales Person. A great buying experience! Cody Roberts was excellent in his follow up locating the exact vehicle I wanted and arranged for the sale at MY CONVENIENCE!

Tricia72

Jan 7, 2014

I searched high and low for a reasonably priced Toyota Tacoma, and finally found one out of state at Barbee's Freeway Ford. I absolutely abhor shopping for and buying a vehicle, but Cody Roberts made it a pleasant experience and completely worth the six hour drive! He provided exceptional, professional customer service and an easy, hassle-free transaction. I got exactly the vehicle I wanted and was treated wonderfully. Thank you, Cody!

jdjawhitehead

Jan 6, 2014

Jordan was very knowledgeable, worked hard for us, and was able to answer all of our questions. The dealership was able to meet our financial needs while helping us get into a 2014 Ford Escape Titanium. We are very happy with the deal we received on the vehicle, the offer they gave us on our trade in, and the service. We will definitely be coming back for future vehicle purchase.

Barb.rogers

Jan 4, 2014

Cody was very knowledgable about the vehicle we purchased and he gave us our space to discuss amongst ourselves if this was the one. Cody was awesome to work with, thank you.

grayb

Jan 3, 2014

I recently bought a Mustang at Freeway Ford, and would say that I was happy with my experience. Initially the first salesman that I got (Shawn T.) was rude and actually left me while looking at a car and never returned. The manager apologized, and got me another salesman; after that everything went fine. The price I got on my car was the lowest I could find (I verified this through Edmunds, TrueCar, and the USAA buying service). My salesman that sold me the car (Cody Roberts) was very professional and helpful. He accommodated all of my requests and made sure that when I got the car it had a full tank, and was clean and polished. Overall I would recommend Freeway Ford.

Nebraskabryan

Jan 3, 2014

Where to start? My brother,mom,and I drove 6 hours one way to buy a car from this dealership for my mom. Had talked to Ryan about this certified ford edge on Thursday, and set up an appointment for following Monday to look at the car. I asked Ryan to call me if they sold it before Monday,he said he would(gave him my phone number). We arrived at the dealership a little ahead of time. We were taken inside to wait until Ryan showed up. After about 10 minutes of waiting we were told Ryan was not working. My brother told the salesman Ryan had better be there as we had driven 6 hours. Ryan showed up shortly after that. This is where the LIES and Slezzyness of the dealership starts. Ryan told us to give him a couple minutes which we did, only to learn that the car we drove 6 hours to see had been sold. We asked him when and Ryan told us on Friday. I asked him why he didn't call me and he said he did not have my phone number(lie 1 & 2). As stated above he had my number. I thought this was odd so I went out to my car and called the dealership and asked a salesman if this edge was still available and he stated that the car had not been sold. Upon going back inside, Ryan had taken my brother and mom to see another edge-more expensive one. Just across the room where Ryan was showing the more expensive one,set an edge that looked like the one we came to see. I went over and looked at it, checked the lot number and they matched the one we had driven 6 hours to see. I told my brother, so decided to check VIN # and wouldn't you know they matched the car we drove to see, that had been sold the previous Friday-how does that happen? My brother asked Ryan about this edge(did not say we had matched VIN) and Ryan said it was for sale. LIE # 3. How can a car already sold, be for sale? When we asked for more details about this already sold car, Ryan again stated it was for sale but that it was not certified. LIE #4. Once again how can a certified car that was sold, now not be sold and not certified? Wow how can you run a business on lies? Our patience had reached its end with the lies, so we started the 6 hour journey home. The amount of time(12hours) and money for gas and food that was wasted on this dealership is something we will not get back. If by reading this review it will save someone else from having to go through the lies, then I guess that is some consolation. I should have followed my gut and not do business with this dealership after reading other bad reviews.

Mariaq23

Jan 2, 2014

Cody was great. We traveled from Colorado springs to purchase. Vehicle we found online. No hassles on Price offered online and the financing I requested. We picked vehicle a week after because of work schedule and Cody offered to stay after office closed for us to pick vehicle. Excellent service!

samplesfam

Dec 29, 2013

It was a great experience. Cody Roberts was awesome to work with. He was respectful, kind and took the time to get to know us and understand what we were looking for. When we found one we liked, he was diligent in working with us to make the transaction successful. He rocked!!!

chkolling

Nov 8, 2013

I would like to thank Freeway Ford for their exceptional consideration with today's purchase of a 2011 F-150. The sales staff (Phil McTaggart) and his sales manager should be commended for their consideration of my personal situation (Longmont flood). Their consideration allowed me to purchase this vehicle to aid in my re-construction work. They have my highest recommendation. Craig KollingLongmont CO

barbb1012

Oct 30, 2013

OMG worst service imaginable. I discovered I purchased 1,297.00 in additional equipment. I never had time to go get my clear bra and low jack put on my 2012 focus. A year and 1/2 later i called the dealership asking for a refund on my additional equipment and got the run around for over a month. Thed say "we will call you right back time and time again. " I finally showed up with a male friend. They said "well refund your clear bra and low jack. Well get check in mail a.s.a,p. " A week later i called. They hadnt put check in mail, left wondering if they lied to me or if ill ever get refund. Such poor cusomer service. I cant believe they go around lieing to people decieving people and giving them run around, i spent $1,000.00s of $ where they took me for extended warrenty, additional equipment, oil changes and i never got oil changes or low jack and clear bra. Now wondering? Will i get refund.

Grantloj

Oct 23, 2013

On 10 October 2013, I bought a Ford Focus, VIN #1FADP3K25EL156060 at Barbees Freeway Ford, 4471 E. Evans Ave, Denver, CO 80222,(303)757-3673.Unfortunately, this dealer is practicing the common and illegal tactic of Yo-Yo sales. Additionally, they are keeping portions of down-payments as rent on vehicles that they could not get approved. Under The Colorado Consumer Protection Act 6-1-708, a dealership is prohibited from these types of actions. I am disappointed because the terms of the loan deal discussed at the dealership have changed and is now resulting in a much higher rate since I bought the car home two weeks ago. Furthermore, after discussing this problem with Barbees Freeway Ford Financing Manager Douglas Lawrence; I was informed that If I wished to return the car. I would be subject to the rental fee of $50.00 a day plus $0.50 per mile in mileage charges. The total of $650.00 for rental + $155.50 mileage = $805.50. This unscrupulous financing manager is trying to bring me back one or more times to sign a new, costlier deal. I find these actions reprehensible; and I assume not a representation of Fords dedication to customer service and mission. As a twenty year Veteran of the Armed Force and still part of the workforce serving those that reflect the goodness and selflessness of the human race. I am astonished and disheartened by these illegal practices. They should be ashamed of themselves taking advantage of a Government workers desperation during a Government shutdown. Ford financing ran my credit report and it should have been finalized what they could offer based on my credit rating, the down payment and the length of the loan. I cant understand why a 15 minute process took over two weeks, and still is not finalized. If the loan was based on the preliminary offer of financing the dealership still acted in bad faith by knowingly quoting a rate that they know wont be approved and refusing to give back my down payment.

Moondawg57

Oct 21, 2013

While shopping for a new car with my girlfriend, I spotted a car that had my name written all over it. I worked with sales consultant Cody Roberts and we came up with a deal that was satisfactory to both of us. The whole transaction was very pleasant and Cody was never pushy or anything. He was very easy to work with and I could tell that he was trying to get me the very best deal possible for this car. I absolutely love the car. If you need a car, I highly recommend that you look up Cody and let him get you the deal you're looking for.

dogtimedenver

Oct 16, 2013

Great experience ever, thanks for the honesty, and the value of my timeThis is the right way to do car business in colorado...!!I will recommended to all.

RynArmstrong

Oct 6, 2013

I was pushed into a purchase that I did not want. Irwin told me that he was giving me a deal on the internet price and when I got home in a newly purchased car that I was not sure I wanted to buy. I had instant buyer's remorse. (Irwin probably bragged to his coworkers that he "knocked my head off.") So I checked the online price; the exact car I'd just purchased for the "best price" was $3000 less online. Irwin and Ron had successfully sold me a car that I wasn't sure I was interested in...they probably felt like they'd done their job for the day, effectively taking advantage of an exhausted window-shopper, while I felt run over by a truck. I did go back the next day, this time in a suit, with a print-out of the web page listing the actual online price and they dropped the price for me. I do not consider that good customer service, but just trying to make up for being caught in a lie. I would strongly recommend against anyone shopping at a Ford dealership.

katlyn59

Jul 26, 2013

I live in Kentucky and my son who lives with me is working in North Dakota. I called this Dealership to speak to "Shawn" to find out what he needed to satisfy the requirements he was needing from my son as my son was working out in the field and did not have access to a fax machine or even a landline phone. My son lives with me when he is home from his job, and gets his mail at my home address. Shawn was rude and spoke to me like I was lying and gave me the impression that he thought I was covering up something for my son. I assure you I was not. My son is a Veteran and served in the Army and even though my son had his Army papers from The Veterans Affairs Administration that had our home address on it from KY, Shawn said "They weren't good enough." He threatened to take my sons car away and not give him his money back and even tried to threaten to charge my son for mileage on the car. My son has had his car for over a month now. Somehow it sounded shady to me. I feel this place needs a lesson in manners and they need to remember what it means to give good customer service. I am sure the man who opened this dealership years ago would not appreciate the negative comments his dealership receives. And I sure didn't appreciate the sarcastic "Mom" Shawn used when he said "Alright, Mom" as we finished our conversation because I can guarantee you if you were my Son, your attitude would definitely receive an adjustment. Thanks for the sarcasm and inconsideration. It isn't all about the money, and Karma is a witch!!

Terrible_dealership

Jul 17, 2013

Terrible service. They don't answer phone calls. Poorly run. The only decent part of this dealership is the receptionist(s). Absolutely do not buy from here.

richards111

Jun 28, 2013

They had a car My wife and I were interested in and Ron made the arrangements for us to test drive. After we decided to purchase the vehicle we noticed a problem with the sensors which led to a bent wheel. Ron and the guys in service replaced the wheel and we are very happy!

UnhappyGuy345432

Jun 25, 2013

One would think that in todays tough business atmosphere people would strive to have above average customer service, these people do not. In fact some of the worst I have ever have. Good luck trying to have one of these guys call you back. Probably get better customer satisfaction at Grease Monkey.

MoEvans

Jun 3, 2013

DO NOT GO TO THIS SHOP!!!!! I own a 2000 Ford Focus SE. My mother was the original owner of the car. I got the car in 2008 shortly before the birth of my first child. Within the first three months, the spring coils broke on the front suspension. I called Barbee's Freeway Ford to price the repair(I believe they told me $765). I ended up having my uncle do the work to save money. A few months later I was at Freeway Ford getting some other work done on the car and was told that the spring coils were a defective part and covered under extended warranty. I could have gotten them fixed for free, but wasn't told that when I called to get the repair quote.I spent $500 for parts that I could have gotten replaced for free. Even still, I chalked it up to miscommunication and decided to continue using them for maintenance and repairs. Two years later, I brought the car in to get the timing belt and oil changed. The employee at the service counter told me that they could change my oil but not to worry about changing the timing belt because my car had a timing chain and those don't need to be changed. I continued going to Freeway Ford for maintenance and repairs for over a year after that and none of the other service techs ever recommended that I change the timing belt, so I had no reason to question the accuracy of what he said. About two weeks my car broke down because my timing BELT went out! I will quite possibly need a new engine. I have contacted Freeway Ford about this and they have told me that since I don't have written proof of what their employee told me, they will do nothing for me. This is the second time this shop has cost me hundreds of dollars through no fault of my own This time it will probably be over $1000. I am now a single mother of two small kids. I can't afford to put a new engine in my car and Barbee's Freeway Ford refuses to take any responsibility for their negligence,.

Remorseful3

May 16, 2013

The dealer misrepresented the car on multiple occasions. After completing a thorough dealers quality inspection, fluids were not topped off as claimed. Also, the salesman put air in a flat tire because it had been sitting too long. I had to add air again on the way home. When I got home, I took the car to a tire shop where they found a 6 inch cut in the tire that was unrepairable and had been there for awhile. Two other tires had wear bars, requiring me to buy four new tires. I had also asked the salesman in there was an owners manual, to which he replied that it was in the glove box. It wasnt. Eventually, I did get the owner's manual. They talk a lot about integrity before the sale, but the only thing they really care about is dollars. I wish I had checked their BBB rating before I bought from them.

mrzx14

May 9, 2013

I bought a 2010 Fusion from Barbee, so when I wanted to replace it, I went back. I absolutely love my 2013 Fusion. I loved the '10, and Ford really upped it's game with the '13. My salesperson was Cody Roberts. He met me at the front door at my first visit and took good care of me through the process. The car I wanted wasn't on the showroom floor, so he tried his best to find one in the Ford network. I'm particular about my options and I'm willing to wait for the exact car I want, so Cody ordered mine after we went through the options list together. Took a few weeks to be built and delivered, Cody kept me informed during the process, and updated the delivery date. Upon delivery Cody made sure my cell phones were connected, and we went to his computer to update my status with the Ford Owner website. I recommend Freeway Ford, and look up my boy Cody Roberts for a good buying experience.

jordane18

May 1, 2013

My husband and I could not have had a better experience at a dealership on our search for his perfect truck. Cody was an absolute dream to work with. Everyone knows how most car buying experiences can range anywhere from mediocre to terrible, but Cody was there for us in every possible way and we actually (I can't believe I'm saying this) enjoyed buying our truck. We couldn't be happier with the end product and how easy the whole process was. Cody helped us meet all of our requirements for a new F-150 and also made it happen without our strict budget. Cody is one of the few salesmen out there that has the rare ability to listen to what his client wants, rather than just throwing around sales pitches. There was no pressure, no stress and was just overall a fabulous experience. We very highly recommend working with Cody at Freeway Ford no matter what type of car you're in the market for. Salesmen like that are few and far between!

jflaagan

Apr 30, 2013

Had a new tire go with less than 400 miles on it, was told to bring tire back, did so, and was blown off, no more responses. Disappointed with customer service.

kyoung80013

Apr 30, 2013

Ron was respectful of my time, and truly went out of his way to make me feel at ease through the entire purchasing process. His follow up after the sale has been tremendous!I have been so pleased with Ron, that I will be going back today to check out a truck with my son.Thanks Again Ron !

bmichelson

Apr 29, 2013

Worked with Ron Clark and found a great inventory and great prices. Second car bought from same dealership and salesman in 2 years. Recommend working with Ron Clark.

ddk1998

Apr 29, 2013

We had such a great expereience with freeway ford. Our sales person Ron Clark was the most knowledgable person we had ever had dealings with about cars. For the first time in our life we actually had fun buying a car. The best part about the experience is when we were proud owners of our new car, ron asked us if he could pray over us and the car so we would be safe. It is that special thoughtfullness that we admired about Freeway ford.thank you Ron for being so kind to my family and god bless you.

jacksen1974

Apr 29, 2013

Ron Clark was very helpful! He spent a lot of his time helping me find an auto that would be dependable, and at the same time be able to get me out from under my current truck (payment wise). Not only did Ron help me with that but he was also able to lower my payment, and get a extended warrenty. From now on I will only go to Ron Clark!!!! Thanks Ron

kmgreen

Apr 29, 2013

Extraordinarily customer focused and goes the extra mile to find the right vehicle to fill the need. Patient, not pushy for the sale. Knows the sale happens when the needs are met. i have since visited the Service Department and this, too, is the best auto experience I have ever had.

valory

Apr 25, 2013

I felt that the service provided by Cody was exceptional. He was very friendly, knowledgeable, and professional. I dreaded looking for a new (used) vehicle due to memories of purchasing vehicles from dealerships in the past. The hard sales approach turns me off big time. However, I was pleasantly surprised to work with Cody. At no time did I feel pressured.I do feel the vehicle was slightly overpriced, hence the low rating. I was very dissappointed to find the vehicle leaks oil .....as soon as I parked it in my garage! That should have been disclosed and/or repaired.However, those two issues do not take away from the excellent service I received from Cody.

jmbanigan

Apr 18, 2013

I bought a used car from Freeway Ford. Our sales rep was George Lee. He was really friendly and found a car that fit our budget and what we were looking for. I now have a Ford Explorer and I really enjoy it.

Flanagin

Apr 17, 2013

Had an excellent experience working with Tim Rankin. I anjoyed withing with him and would definately consider purchasing a car thru him. Thank you very much

rtroys

Apr 17, 2013

The sales process was very friendly; It was easy to find / test drive the car we were looking for. I would definitely buy from Freeway Ford again.

elvisvol

Apr 16, 2013

Cody and Dustin were great. Difficult deal, but got the truck I wanted. No hassels and very professional. I would definitely recommend! Service was excellent.

stefanhalt

Apr 15, 2013

This was an awesome experience. I traded in my vehicle which I also purchased 5 years ago from Freeway. Working with Eric Kopel was such a pleasure. Highly professional. No pressure. Everything was as represented. What a quality experience! I will definitely return.

Seahorn

Apr 3, 2013

Dustin communicated with me in a timely fashion over the means that worked best for me; txt and email initially than phone and in person. He listened and helped find me the right vehicle at the right price.

mdmillerjr

Mar 31, 2013

My overall experience was excellent. Due to the fact that I purchased my vehicle through the X Plan, recieved an extra discount from thedealership/manufacture, and financed through Ford. The people I worked with were very cordial and informative. Internet purchasewould be the way to go if you have it available. No haggling (which I liked) direct attention given to the buyer. I hope to continue going toBarbee's for service and maintenance.

RichardSteinbicker

Mar 30, 2013

Went in to look at a used car to help rebuild my credit. Was I in for a pleasant surprise. I had a call from Dustin before arriving and when I arrived I was greeted with friendliness. The whole process was easy and stress free. I got into the car I wanted at a great deal ! Financing was easy and service after the sale has been above and beyond ! I whole heartily recommend this dealership, and Dustin was a pleasure to work with.

martira

Mar 27, 2013

DO NOT BUY A CAR FROM BARBEE'S FREEWAY FORD! Worst experience and still living the nightmare two weeks later. Sleazy process of games when trying to make the deal of the purchase. Finally after way too much haggling and games, we came to an agreement. When I went to sign the papers, they RAISED THE PRICE even more. Then, they deducted my down payment twice from my checking account by taking my credit card info and the check I wrote to MYSELF. They said they would destroy the check but instead cashed it (shame on my bank for letting them). So now, they have double my down payment and I have a car that has been in the shop more than I have been able to drive it. After several phone calls with Dustin and Management, they agree to deliver the check to me, so I can deposit before the end of the day. End result, I wait all day and no check. Dustin said their delivery driver forgot to deliver the check and they will not be bringing it. Call and call to the Business manager Laura and no response. THIS PLACE SUCKS!! They are the poster child for sleazy dealerships and sales men. DID I MENTION the car they sold me has been in the shop more than I have been able to drive it???? I have had the car for two weeks and it is currently in the shop for the 3rd time. Yet their inspection and the information they share on the condition of the vehicle is "it's in great condition, no problems" SO far, I have replaced the Struts, Stereo system, and had to have work done on the suspension. Let's see what breaks on it next week. Thanks Dustin you should feel great about the bull**** you tell your customers. Karma it comes back to you.

joec2013

Mar 14, 2013

George miranda didnt have a clue about the vehicle i wanted to purchase. He couldn't answer any of my questions. He said false documents to my bank And lied about the package included with the vehicle. His statements to the bank valued the car 4000 dollars more than it's actually worth. When I asked him about this we became argumentative And threatened to push the loan through whether I wanted the vehicle or not. Avoid this place And George Miranda.

lllee

Mar 5, 2013

Nost horrible experice i have ever had buying a vehicle, I was treated horribly GM never called me although I left numorous messages, although it did not surpize me that the GM did not call me as this dealership is run very poorly . I wished I had checked it out more before I came there because I came over 300 miles to buy a car after i had spoken to the dealership numorous times . I did everything that I was asked to do in a prompt manner . I went to another dealership the following Monday after I was here on Sat. and purchased the same car I was wanting at this dealership for a lot less money and a lot less milege and was treated with the upmost respect.

james watt

Jan 31, 2013

I purchased my slightly used F-150 from Freeway Ford recently. The experience was going well, I got a good price on the truck. The first half of my experience at Freeway Ford was "good". The salesman I mostly spoke with gave me his cell phone number. It was a nice touch to be able to text message the salesman directly, and I felt I got quicker communication with him. I also worked with a second salesman at the dealership, who I do not feel knew the product line well. He misinformed me about some of the features of the truck. The experience went down-hill on the last day. When I returned to pick up my truck. I was only given one key, with little effort of the dealer to provide a second key. Later, the parts and maintenance department stepped it up, and helped save the reputation of the dealership by selling me a key at cost (still $150 vs. $264 wholesale). Also, there was no gas in the truck. I wasn't sure I was going to make it a gas station. Because of how this transaction ended, I would not return to this dealership to purchase a new car. I feel I would have received better customer service elsewhere. Hopefully some changes are made with regard to customer service. I like Fords, and will always own one. Just not from this dealership.

newCarEscape

Jan 28, 2013

Our family has purchased many new and used cars from Dustin Gonzales at Freeway Ford over the last several years. Dustin is always courteous and attentive to our multiple needs. He is very knowledge on the various Ford products. We will certainly use Dustin next time we need a new or used vehicle.

sniggiw

Jan 26, 2013

Dustin went to work for us from the beginning. He followed up on the Internet price I had put in for with a phone call. Dustin was very easy to deal with and come to a compromise on a price. He was understanding to the research I had done on used vehicle pricing and used that to my advantage. I would recommend Dustin to anyone needing a new or used vehicle.

ebmo999

Jan 25, 2013

Dustin provided exceptional service and was upfront and honest throughout the entire process. He went out of his way to to find a vehicle that met all of my needs and made sure that I got the best deal possible in a transparent way.

gwright1111

Jan 23, 2013

Dustin was very down to earth and not pushy at all. He explained the attributes of the Ford Fusion I purchased, and I did not feel like I was getting pushed into a deal. I came back in the evening to pick up the car, and he stayed late on his birthday to make sure everything was OK.

William Howell

Jan 23, 2013

Dustin went out of his way to get the 2nd key from the prior owner for the vehicle. He was very friendly and great to work with. I will defiantly recommend people to your Dealership!!

gnikmik

Jan 21, 2013

Dustin was great to work with. He went out of his way to help us and did a great job explaining the features of the car. Nice job!

jporf

Jan 21, 2013

I have purchased at least six vehicles from Freeway Ford over the past seven or eight years, and my experience with their sales people and sales management has always been excellent. On more than one occasion, both sales and management have taken extra time and effort to ensure my satisfaction. Moreover, I am a picky buyer who knows exactly what he wants. This dealership has always met my needs to my full satisfaction.

luann.box

Jan 20, 2013

Dustin is the greatest. This purchase is my 3rd vehicle I have bought at this dealership. All 3 times I have had great service. I was fortunate to have looked at vehicles before purchasing this one. I plan to purchase my next vehicle here as well from Dustin. He was so knowledgeable and very patient.

laurajj419

Jan 18, 2013

I had a horrible experience at Freeway Ford. I bought a used car there last year and they sold me the Service Contract, which I understood to cost $500 at the time. When I later read more of the fine print, I saw that it actually cost $2500, and I called the next day to ask that it be removed. They insisted there was absolutely nothing they could do to remove it and made me keep it. Now, less than one year later, that same car needs a $3700 engine repair (not due to negligence or misuse on my part ) and the repair is NOT covered by the Service Contract. What a lemon!

jpjazzer

Oct 9, 2012

Ron was awesome! He got us a brand new car with 0% financing and my mom in a car with 1.9% financing in one day! We've now purchased 4 vehicles from Freeway Ford in the past 5 years and will continue to do so. A Christian company that doesn't flaunt its beliefs, but puts them into action with superior customer service and quality products. Ford is bringing America back!

andrea.mulkey.33

Oct 4, 2012

So very disappointed! A simple promise that was not kept has left me very disenchanted with your dealership.I would not recommend your dealership at the point.

danzwayer

Aug 17, 2012

First time buying a car at a dealership and it was an easy and no hassle experience. I went through the internet department and worked with Jordan. He was very upfront and worked with us to get the right car at our right price. I will recommend anyone I know who is looking for a car to visit this dealership. I am very satisfied with my purchase and experience.Go to freeway ford! Thanks Jordan!

alex167

Aug 16, 2012

Had a great experience here! Jordan was super nice and very helpful! With zero intentions of purchasing on my first visit I returned the next day to test drive the Escape again and Jordan told me of a vehicle that contained all I want except the color. I never felt rushed, bullied, or that I was being talked to. Got everything done quick and easy and he made sure I got the Ford Escape I wanted. The buying expierence was so pleasent that I am recommending Jordan to everyone and he would be the only one I'll deal with. Ask for him!

mcorre

Aug 16, 2012

My husband and I bought our most recent family car from Jordan Arnesen at Freeway. He was very patient with all of our questions and he was able to help us find the right model and price range for our family. When my husband needs to replace his car we will be returning to Freeway to have Jordan help us with our next purchase. We have recommended Jordan to several family and friends and they have all had similar experiences!

Thatguy123

Jul 14, 2012

Sent in inquiry to get pre-approved. Got email back from Ron Clark in all caps which should have given me a clue to the type of people they put in Internet sales. Sent him a reply with my Ford Credit app #. His reply starts with "good luck with that". Terrible service, I would never send an inquiry again.

skiftbl

Jun 18, 2012

Phil contacted me after I showed interest in a used vehicle. He wanted to see my trade-in. We set up a time for me to bring my trade-in to the dealership. He explained he may not be there, but that I should ask for Jordan if he wasn't there. Upon arriving I was greeted by Harry. I explained I was there to see Phil or Jordan. He announced to Jordan that a customer was there to see him. Jordan stated "I am leaving in 20 minutes" Harry then proceeded to say he could help me. He asked what vehicle I was interested in, and how I planned to pay for it. When I stated I was pre approved by my credit union he seemed to no longer want to continue to work with me. He asked me about my trade, I offered him the keys to evaluate it (thats why I drove an hour to get there), he declined asked what I expected to get out of my vehicle, I explained to him the Nada trade value I had looked up. He stated they couldn't give me close to that (without even looking at the vehicle). I could have done that over the phone and saved $25 in gas. He didn't offer to show me any vehicles and that was it. After I left, I emailed Phil to explain my experience, he didn't email back then next day, so I emailed him again asking if he received my email. He stated yes, and that he talked to his managers and it wouldn't happen again. I then asked if he wanted to see my trade-in. He never responded. Interesting how he responed in minutes the first time I showed interest in a vehicle. Now he doesn't respond at all.

Nitecap73

Jun 2, 2012

While at Freeway Ford I had the pleasure of working with Phil. This gentleman is the epitome of customer service! Being a salesman myself, he displays the same great qualities: Honesty, friendliness, outgoing, And exceeding customer expectations. If you ever need a new or used car WITH a pleasant, enjoyable experience with no pressure, Phil is your man. One side note, Phil also is about the customers needs, and not about the sale itself. HAIL Phil!Thanks PhilMatt

TimberlyAnn

May 31, 2012

I was looking for a nice used Ford Mustang Shelby GT 500, I was searching the internet & I knew exactly what I wanted and found it! Sent an email to Freeway Ford for more information and price, my email was answered in no time by Jordan Arnesen. I was able to call Jordan at lunch and get more details on the Shelby. Seeing how I live in Virginia and Freeway Ford is in Denver CO. I could not have found a better salesman to work with! Jordan went over and beyond answering my questions and when I decided to make the purchase long distance he went out of his way to make sure the process was as simple as it could be. He even took the time to text me when I couldnt talk by phone or email. He knew everything about the Shelby! He set up the transport company for the car to be delivered to me here in Virginia. He kept me up to date on everything that was going on! When the car arrived here in Virginia it was exactly as Jordan had explained to me! Jordan even made sure it had arrived on time and was all I had wanted! I wish there were more salesmen like Jordan Arnesen! Most try and trap you into deals attach things to the price! Rude and snippy! Not so with Jordan! The Shelby is beautiful I could not be more pleased with my experience with Freeway Ford and Jordan Arnesen!

bstamer

May 24, 2012

Dustin is a true professional. He went out of his way to take care of me and my families needs. He was honest and straight forward. Dustin was able to find a vehicle for us that was in our price range. I will continue to look to Dustin and Freeway Ford for all of our vehicle needs.

erichalvrsn

May 6, 2012

I've been coming to this Quick Lane service center ever since I purchased my Explorer and for the most part have received decent service. However, last time I had the oil change I was informed that a left rear CV boot was ripped and would need replacement soon. I was quoted a $400+ repair to replace the whole shaft. I decided to wait and check it out myself. When I got my truck up to inspect it, there was NO tear in the CV boot. I understand offering additional services during an oil change, but there is no excuse for lying to get extra service. Because of this, I will not be returning my truck to Quick Lane to be serviced in the future and will warn others who are considering it.

ljm731

May 1, 2012

I have been taking my teenage son's Taurus to Freeway Ford for service for 5 years. Problems are repaired, only to have to be repaired again. Case in point: at 76,400 miles the driver's side power window would no longer go all the way up. Freeway Ford fixed it for $340. At 77,300 miles (900 miles later), the same window was stuck. Freeway Ford repaired it for $110. At 80,675 miles (3,375 miles later), the window again is stuck. We were quoted another $400 to repair it. They didn't think it was strange that the window was broken again. We decided to take it somewhere else for repairs. Freeway Ford insisted on charging us $30 to diagnose the problem. I had a similar problem with the transmission. Freeway Ford fixed it, but within a year it had to be repaired again.Not only do I not trust their ability to repair cars, but there is zero customer service. They insist they are always right, even if they can't explain why their repairs never last.I would never take a car there for repairs again.

rmozer

Apr 30, 2012

Joradn Arnesen did a great job helping us pick out the right car for me and my family. There were a few minor details after the sale that I thought could be improved on but nothing Jordan did.

ckinz

Apr 17, 2012

Jordan Arneson is very knowledgeable of the products he is selling, and I would love to buy another truck from him in the future. He really helped me set up my new Sync system! Thanks Jordan for all of your help!

Bill.D

Mar 23, 2012

Jordan and Phil took the time to walk through all the electronics features of the Ford Edge the blind spot alert without me feeling like we were rushing through the presentation. They offered a couple of test drives and follow-up me afterwards without the typical pushy feeling you usually get from a car dealer.

khidava

Mar 23, 2012

My experience with freeway ford was wonderful. they were quick and highly efficient. i love the fact that i was able to deal with one salesman from begining to end. it helps build trust and confidence int the salesman and the business in general. they were very nice and willing to help a young man in desperate need of reliable transportation, and they delivered exactly what i needed. thank you freeway ford for all of your help in getting my new "used" car.

Jeweldine Blair

Mar 6, 2012

I found the service to be prompt and returned promptly after repairs. Arrangement fortransportation home and promptly furnished for auto pick-up. Repairs were reasonable.Mrs. Jeweldine Blair, customer

gerry1310

Feb 21, 2012

Dustin was an excellent sales person he was extremely helpful and knowledgeable about car I purchased and also took the time to teach me the Sync system and helped me sync my phone before I left with the car. Great overall experience

gbhast

Feb 17, 2012

I have been a sales and routine service customer since 2003. I have NEVER been disppointed by the professional, informed and fast customer service provided by Craig Moravy and Steve Eiter's department.

evhouser

Feb 8, 2012

Dustin was very helpful and personable. He was professional and treated me as a person and not a potential sale. I felt strongly that I wanted my mechanic to look at the car before I signed anything and Dustin allowed it though it is not the usual routine. The price negotiating contained a minimum of "dealer nonsense" and the actual sales paperwork was very well organized and efficient. I would consider using this dealership over others that I have used in the past. I feel I got a good car at a fair price.

kyled

Jan 31, 2012

Very pleased with Jordan's help. Wasn't too pushy, but was very knowlegeable and helpful. Would have liked the paperwork to go through faster. Took too long from time we agreed to time we left.

John no.1

Jan 30, 2012

I have purchased many cars and trucks in my life. (always a Ford) And I had the best experience at Freeway Ford. My wife wanted this Focus and they did their best to make sure she got it. And I got a GREAT price. We shopped 7 dealer ships and Freeway was the best. They treated my wife with respect. And when my wife is happy Im happy. Thanks Irwin and Sam. And the management of Freeway Ford.

cb13

Jan 28, 2012

I have purchased two vehicles from Freeway Ford in the past. I have been to many dealerships where the salesman don't listen to what you are looking for and just try to sell you on something they have. My experience with Freeway is that they really listen to your needs and what you want and try to find it for you if they don't already have it. I would highly recommend these guys for anyone that is looking for a new vehicle.

amontano730

Jan 24, 2012

It was great working with Dustin, very knowledgable, easy process, no hard sell and very detail to work. I would recomend Dustin to other customers to buy from him.

abiola41

Jan 19, 2012

From the moment I started talking to Jordan on the phone and meeting him in person, he was polite, friendly and very understading of what I wanted in a car. He was not pushy as most sales people are trying to convince you to buy same day. I appreiate him working with me on the price and financing and I got what I wanted.After I bought te car, Jordan called to check how I was enjoying it and followed the call up with an email which has never experienced with other sales men from other dealerships. If you want excellent customer service and someone who will take you hands and walk you through the buying process, ask for Jordan.

JIM8928392

Jan 15, 2012

Irwin was really great! made us feel comfortable about our purchase... we shopped 5 diffrenet dealerships until we came accross Irwin he was outgoing and made us feel good about our purchase... his manager WAS GREAT!!!(REGGIE) IRWIN HAS OUR BUSINESS 4 EVER...THANK YOU IRWIN AND REGGIE!!!!! WE PAID CASH FOR THE VEHICLE AND MY UNCLE PETE COORS IS GOING TO BUY 5 RANGERS OFF IRWIN!! THANKS AGAIN!

Klrusc91

Jan 14, 2012

We recently purchased a used Expedition thru Jeff. Jeff has been prompt in returning calls and aiding in the resolution of minor issues we had with the vehicle. When we experienced a major issue a month after purchase we were able to work closely with Mark and Otis to successfully resolve it. Buying a car is never easy - the folks we dealt with here worked hard to make sure our experience was as pleasant as possible. Thank you.

kmwilley1

Jan 6, 2012

I rarely write reviews but I can't help myself... In 2009, I was in desperate need for a new vehicle and met with numerous salesmen from various dealerships around the Denver Metro Area. Dustin was friendly, helpful, and worked hard to help me find my "Dream Car" at a price that I could afford. We were trying to find something during the Cash for Clunkers promotional program. We weren't able to find anything at that time but I was so pleased with Dustin's professionalism, my boyfriend and I decided that when the time was right for us to purchase a car, we would return to Dustin first and foremost. In December 2009, Dustin found me my "Dream Car" at a price that I could afford. This past December, I was involved in a car accident where my car was totaled and I was, once again, in the market for a new car. My now husband and I didn't think twice about it... we would go meet with Dustin! He remembered us after more than 2 years and was just as helpful, friendly, and accommodating. He worked with us and was very patient with our needs. I would recommend Dustin Gonzales to everyone shopping for a new or used car. Thank you.

Randyi

Jan 3, 2012

I have to admit that I was a little apprehensive about going 400 miles to look at a vehicle but Im so glad that I did. The guys were not only cordial but they were fun to work with. They left it up to me when decision time came. I got a great deal and had fun doing it. I just cant say enough about Phil. What a great guy. He answered all the questions I had both on the phone before I let home and once I got there. I will definitely be looking to Barbees Freeway Ford for my next vehicle.

samcro123

Dec 31, 2011

Everyone here was so nice..This was the best car buying experience I have ever had. They were able to give me a price I could afford and a car I love. A few days after the closing of the car loan I was called and told they actually found me a better percentage rate. I really felt they cared about helping me out, and I would recommend this dealership to anyone I know who is buying a car..thanks!!!

cliconstruction

Dec 28, 2011

Bad follow thru on the sale, the saleman told us he would be calling to see how we like our 2010 Ford SHO , month later still have not heard from him... told us that the car had just had been complete service, come to find out it need oil change almost right way after we start out on a road trip with it... had to come in for some add ons , and we set up a time to come in , we got there and then they want to change it, said they didn't have the auto start and it would take 3 weeks to get, even though they knew that they would be installing on our car, should of had in stock ... very poor service,,, would not recommend this dealer or saleman to anyone...

cmh57

Dec 22, 2011

Even though we had researched for months, we were very apprehensive about actually going into the showroom. But, we found the perfect car- a used mini-van that was about $4000 under every other similar car on the internet so we decided to go ahead and take a look. Both my husband and I had negative car buying experiences in the past. We determined that if either of us had any kind of a negative feeling, we would walk out- even if there was no logical explanation. We wanted to not just feel OK about such a major purchase- we wanted to be 100% certain that this was the car for us. We were both shocked at how wonderful the people were to work with. We first worked with Dustin Gonzales and I talked with him several times over the phone. When we went in for our scheduled appointment, however, he was not in. We were disappointed, but we met with David Landes instead who turned out to be phenomenal. As mentioned before, we had done our research and knew exactly what van we wanted to see. If we liked it, we would purchase it, but if we didn't like it we would walk. We were so impressed that there was absolutely NO pressure from David to look at other cars or even to purchase this one. He took the time to show us how everything in the mini-van worked and answered all of our questions honestly. We were VERY thorough in our investigation of the car and he was very patient. When we decided to purchase the car, we settled on a price and that is exactly what the price ended up being- no gimmicks.When we then met with the finance guy (I forget his name- sorry!), there was again absolutely NO pressure to buy warranties or extra add-ons. We asked to see what the warranty options were, and when we said no he put the forms away and didn't mention it again.Overall, we feel great about our choice- which was our #1 goal. We are so happy with how this dealership treated us- from the first phone call until the check was written. Every person we dealt with was professional, honest, patient, and ethical. We could not be happier and would definitely recommend Barbee's to friends and family!

wyogeodude

Dec 15, 2011

Overall a good buying experience, the dealership had a large inventory of trucks to choose froml. Phil McTaggart was very professional and accomodated my schedule.

ydocjones

Dec 15, 2011

Kennedy is the best salesperson I have ever worked with. She knew a lot about the vehicles, and took time to ask me questions about what I really wanted and needed. I felt extremely comfortable and wasn't stressed out like I have been when buying a vehicle. Kennedy took me on three test drives, and bought me Starbucks! I found the perfect truck and the price was great. I was extremely impressed with the dealership and even more so with how well I was taken care of during the process. I will be recommending Kennedy to anyone I know that is looking for a vehicle. She was entertaining, personable, and a lot of fun to work with. Thank you Kennedy!

brendah

Dec 7, 2011

Ron Clark has been the best car salesman that we have ever dealt with. He was very knowledgeable about not only the car we were interested in but also other makes and models. Ron is a very honest salesman and he makes you feel like he really cares about you as a person not just as a sale. I will be recommending Ron to every person I know looking for a car. I would give him six out of five stars is I could. If we are ever looking for another car I would go to Freeway Ford first just to deal with Ron. Ron thanks for all your help, truthfullness and kindness.

karenbennett

Dec 4, 2011

Accuracy was a problem--thought we were buying a diesel but final deal was not on a diesel. Partly buyer confusion and partly due to sellers "hurry" to get the deal. Final inaccuracy was the inclusion of a owners manual for Ford Focus instead of ;truck that was purchased

Esequiel

Dec 1, 2011

I had been looking for a quality low mileage vehicle for some time. I had some difficulty finding what I was looking for, I had dealers try to sell me more than I was asking for and others who had attempted to sell me less that what I needed. I spent hours at times with several dealers providing my information re-evaluating vehicles and having to visit these lots directly with no success. It felt like I was wasting my time.Dustin Gonzales (Internet Sales Freeway Ford) did something truly amazing. He actually did what I asked of him. I asked he find me a low mileage 4 door sedan with a few of my preferable suggestions - no sweat. I let him know the estimated payment I was looking for - no problem. I asked he not waste my time going over types of vehicles I was not looking for - quick and friendly is the definition of his service. I reitterated several times that when I show up at the dealer I want to look at the preferred vehicles (with choices) and be ready to just start the financing immediately. I'm a typical guy - I hate shopping and wasting time... I spent a total of perhaps an hour to an hour and a half and walked away with a beautiful low mileage Ford Fusion. He worked the deal in my favor and I honestly believe there would not have been a better deal and as quick anywhere else. The Financing manager spent no time giving me the details I needed and I am so pleased with my new vehicle you cannot imagine how excited I am. It put the fear and the dread of purchasing a car to bed. I know now where to go for all my vehicles in the future...

Keccker

Dec 1, 2011

Very friendly helpful and fast. Really appreciated the time spent and attention to detail. We Would definately come to this dealership again. Thank you again.

dmortimeyer

Nov 30, 2011

I found Freeway Ford online by searching for the type of vehicle I was looking for. I found one that caught my eye (based on the style but also the relatively low price) and I sent in a bid. I received an email right away, after which I called the dealership and spoke with Dustin G. He was very helpful and friendly. We arranged a time for me to come and look at the vehicle. When I arrived at the dealership, Dustin was off for the weekend so Jeff Q. was assigned to help me; he was friendly and helpful and got the deal done in record time. The only area that I rated a little lower was 'quality of work' because the tire pressure light was on when I test-drove the vehicle; Jeff said it would be taken care of before I left. I left the lot and the light came on again; I was able to fix the issue by inflating the tires to the appropriate pressure but I think the dealership could have handled that as well. I also worked with Geoff in Finance who I found to be very customer-service oriented as well. Overall, the experience was a good one. I didn't have to wait long and everyone was very helpful.

Mattn2011

Nov 30, 2011

Great dealership. No pressure at all. It took a long time to finish the transaction, but overall I was very pleased. I would reccomend Jordan to anyone.

StothartHorses

Nov 30, 2011

So I was looking for a Dakota to trade my car in on. The first one I visited with Dustin about got sold the day before I could make it down, BUMMER on my part.I found this out after I was already in Denver (over 600 mile drive)So I checked a few other dealers and Dakotas out in the area, none of which would come close to what I needed for my trade and made me feel ridiculous. The very next day Dustin calls me on one that was a little newer than the one I initally contacted him about. He listened to what I could afford, what I needed for my trade, and got me a great deal worked out. He went above and beyond what most salesmen will do, he spent the better part of a day working with me and made me feel comfortable and confident in my purchase. I will recomend Dustin and Freeway Ford to anyone any distance from Denver. They are well worth the trip, even in Denver's Rush Hour Traffic. Thanks Dustin.

Patrick283

Nov 22, 2011

Everything was great and Jordan was easy to work with. Fair price and no high pressure.I found this dealer on CarGuru and the description and details of the car was very accurate. The price was by far the best when compared to other dealers in the area selling the exact same car.

jessirenee2

Nov 17, 2011

Dustin was really great to work with! He was very friendly,professional, and not pushy. And... he was great with helping us reach our goal.

shafferpta

Nov 17, 2011

A very pleasant experience with Jordan at Barbee's Freeway Ford in Denver, no issues whatsoever from beginning to end. Definitely would recommend the to prospective buyers.

rrtoland

Nov 14, 2011

WOW. Thought they had nice vehicles and put them to the test keeping them there late but WOW, Did I get the shaft. Finance manager had me sign a paper saying he would negotiate a rate that would go no higher than 5.99% but that he would negotiate the best possible rate for me. Contacted the bank and come to find out that the finance manager submitted the paperwork at 5.99%. The bank confirmed they would have given me a far better rate. Where is the disconnect, Barbee's Freeway Ford? Did you even try to get me the rate I asked you to? Aparently not. Kennedy was great but Reggie seemed to be rushed to get me out the door. Then they shipped me out and shut the doors with a quarter tank of gas and without giving me any rundown on the vehicle features or amenities. I had to rely on google and the ford website for the info on how to work half of the manufacturer features in the vehicle and still don't know how to work the aftermarket features they added. Then come to find out the vehicle I purchased had issues. Fortunately for me, Marc Faricy their used vehicle manager was able to deal with the busted windsheild but come on. . . All in all, this experience has left me feeling rediculously taken advantage of. I will not be going back to this dealer. I wish we could review the personnel at the place because I hate to rate everyone poorly. In retrospect though, if any member of a team treats a customer poorly, the whole team has failed the customer. John shafted me with the numbers - watch out for this guyReggie seemed like he wanted to just rush me out with any vehicle he couldKennedy was great and she took the time to show me lots of vehiclesMark was awesome and treid to do right by me to clean up the messIf I could offer this dealer some advice: go the extra mile. In a hard economy, it makes a difference.

nikkimartinez

Nov 3, 2011

Ron Clark was friendly, and put me in a car that I chose. He didn't pressure me into anything. The experience was fast, friendly, and very professional. I would recommend him to family and friends!

bcraig1021

Nov 2, 2011

It was very pleasant to work with Ron Clark in the purchase of our perviously owned truck. Ron vas very helpful and a pleasure to work with. I will give future business to Freeway Ford as a result of the way Ron treated us.

ebailey1973

Nov 2, 2011

I am a repeat customer with Barbee's Freeway Ford and I will continue to be a customer in the future! I was looking for a specific car that I found on Cars.com, I called Jordan and he had the car waiting for me in the garage within the hour. I also gave a monthly payment that I didn't want to exceed and Jordan worked hard with management to make this number happen. I can't tell you how appreciative I am to have a staff that works with me and not against me. Keep up the great work and I'll be back in the future!

KevinClayton

Nov 1, 2011

Jordan is a good liaison to have when you're in the market for a new car. The car that I initially sought was sold minutes before I inquired about it but Jordan helped me contact other dealers to find that one. Eventually I changed my mind and bought a truck - from Jordan at Freeway. He's awesome.

dragonfly67

Oct 31, 2011

I went to this dealership after being frustrated with a lot of dealerships in the area and I actually felt very comfortable and welcomed. U had the pleasure to deal with a great sales person. Besides being super easy to talk to and communicative, he had a great knowledge. He took his time to do research, explain everything in detail and find the best deal. I would go back again for my next car and I would definitely recommend this dealership and especially Jordan to anyone/everyone looking to buy a new or used vehicle. I absoluetly love my new car! Thank you for all the help.

nevadaville

Oct 31, 2011

In the past I have always bought my vehicles from private parties, but when I needed to replace my SUV a friend recommended that I contact Jordan Arnesen at Freeway Ford. My friend told me that he had purchased a used vehicle with Jordan earlier in the year and it had been a good experience. I am glad that I got together with Jordan!He took all the hassle out of buying a used vehicle. I told him what I was looking for as far as capacity, fuel efficiency, mileage, and price and he got me in a great vehicle. To top it off he's a wonderful person- very friendly and concerned that I am satisfied with my purchase. Thank you Jordan Arnesen and thank you Freeway Ford.

kcrowner

Oct 30, 2011

We bought a second car from Barbee Ford with Dustin who was very patient and took the time to show us a number of cars with a variety of options and features. Dustin never pressured us and gave us time to be on our own when my wife and I needed to discuss our thoughts privately. Even after the sale, Dustin has been willing to be available to answer questions we've had.

theman78

Oct 30, 2011

Buying our ford edge was a wonderful experience, having A-plan made it so easy. However the financing of the car had some issues with calls not being returned by the finance office about our warranty.

jmw95

Oct 25, 2011

Previously I posted a bad review regarding this dealership, however after speaking with the manager he went above and beyond to make things right with me and get my car fixed. I am also getting a refund from the tire I had an issue with not getting fixed. I appreciate the time and effort the manager put into making sure my car was fixed and that I was satisfied with my visit.

r_konopka

Oct 20, 2011

Surprisingly awesome experience! I was nervous about going to Freeway Ford after reading mixed reviews but I decided to give it a try since it's right off my off my exit from I25. I went in for my first visit without my husband which also made me a little uneasy but my salesperson Jordan was so professional and patient with me. He answered all of my questions and when my husband came in with me the next day he was great with him as well. We were both so pleased with the courtesy and professionalism at this dealership. I am also loving my new Ford Escape :) Finally, no buyers remorse! I'd recommend this dealership to anyone looking for a pleasant buying experience. Thank you Jordan! You were so friendly and helpful! We are recommending you to everyone we know who's in the market. My father-in-law is coming in next week to look at trucks with you. :)

davidmdye

Oct 16, 2011

Dustin is a friendly, fair, and straightforward salesman. I appreciate that he doesn't play games or beat around the bush. He's sincere and supportive of people.

rjratway

Oct 10, 2011

This was my first experience with Freeway Ford and it won't be my last. Dustin is the most trustworthy car salesperson I have ever worked with. I will definitely be making all of my future car purchases from Dustin.Thx!Rob

beccagm

Oct 8, 2011

My fiance and I had some frustration at the beginning of our car-buying experience (primarily surrounding financing), but Alex and Mark led us through to the end. We ended up with a car we love and a great deal. They were both very easy to work with,we are very satisfied.

staceyn

Oct 4, 2011

This dealership is PURE CRAP. We did a trade in for a Ford F-150 08. Everything seemed to go good until we got the truck home, and discovered that they lied to us about the backup sensor and pointed out during the test drive that it was in "working order", when we took it in to have it looked at there wasn't even wires connecting it to the rear bumper which also had been replace and we were not told about that either. So basically our truck was in an accident and we did not know about it. Not only that, supposedly they do a 360 point check on the truck-but highly doubt that when someone left a bottle of power steering fluid under the hood. BTW we are back in the shop replacing the power steering pump as we speak. Now, the extended warranty is also CRAP, we are having to pay 1/2 of the total for this replacement. SO DO YOUR RESEARCH on EVERYTHING because you cannot obviously trust anyone in this world. Jordan Arneson was who working with us and I do not recommend him or anyone else, they are all liers, and just want the MONEY. BS-regret ever going there!!!!!!!!!

Garf

Oct 1, 2011

Jeff was one of the nicer salespeople I have ever dealt with. The finance department was very helpful and overall I feel I got a good deal. I love my new car.

lstr22

Oct 1, 2011

I had a great overall experience. The staff was friendly and the cars were very nice. They went above and beyond bringing in the car as quickly as they could. After having visited every Ford Dealer up and down the front range, I would suggest people go to Freeway Ford first. I would have liked the paperwork to have been completed correctly in the F&I Office, but other than that I was impressed with their sales staff and the level of customer service.

joel.scimeca

Sep 26, 2011

My experience went from great to horribly bad. Dealing with the salesman Ron Clark was a great experience, but after the sale was complete customer service went out the window. I financed the vehicle myself so Freeway Ford sent me all of the documents to take to MVD instead of completing the paperwork for me. The paperwork was all very incomplete and done incorrectly. After multiple calls to Freeway and three trips to MVD I was able to get all of the paperwork back from Freeway. The only problem was they made a mistake on the title. I sent the title overnight using the return label they provided to me, and they still somehow lost it. After two more weeks I was finally able to get someone to reissue a title for the vehicle (again help from the sales Person, not Management). We are going on two Months now and still have no title. I have to make my fourth trip to Motor Vehicle to get an extension, and then back again when I finally do get a title.As I said, the sales person was the only person who took this all seriously, I never received a call from the GM to apologize about the mix up. Once the sale is done, so are you.What a Shame.Joel V. ScimecaExecutive DirectorCollegeAmerica Fort Collins, COph: 970-225-4860fax: 970-223-0055Joel.ScimecaatcollegeAmerica.edu

jharrington

Sep 22, 2011

The paperwork was not to our liking. I know it may sound like I did not have a good experience at Freeway Ford, but that is not the case. My Father was co-signing on a car loan for me and was not satisfied with the contract. Even after I had the vehicle they were more then willing to work with me and make it right. Thanks for the help Irwin.

Allison Susanna

Sep 20, 2011

Dustin is always so pleasant to work with. He goes above and beyond each time I get a car from him. He takes the time to LISTEN and understand everything I am looking for in a car. Dustin has a customer for life and I always refer friends to him because I know he will take great care of them. Thanks so much for all you do Dustin!!!

donnmathis

Sep 20, 2011

14 Sept 2011, I have sold my Ford F250 to Barbees Freeway Ford 4471 E. Evans Ave, Denver CO 80222.I was referred to Dustin Gonzales from a member of our church who also is in the auto industry, Tom related that Dustin was the best and could help in my special position of selling our truck.I have found Dustin Gonzales to be a man of high quality, customer service and ethics and is a credit to your team that others should followYou may ask why we a have sold my dream truck, well we have sold the truck and all proceeds will help support a mission that our church is funding in Zambia. Eastern Hills Community Church has been building a compound for orphan children who would in short be sold for prostitution or slavery. The moneys raised will help, house, feed, protect, and educate these youth to become future leaders of Zambia. Tanya and I have been so blessed with all that we have; selling our additional vehicle seems to be a small sacrifice compared to what these kids have been through. It refreshing to see a business with the same attitude and outlook to our community The Truck had less than 9,100 total miles on it with in the year and we have owned it and we have been totally satisfied with the service, quality, and customer support that Freeway Ford has provided to us with our truck. Due to Dustins outstanding service, We will buy from you in the future.Thank you in advanceDon N. Mathis Capt, USAF (Ret.) MSC.

paelgorf

Sep 20, 2011

Dustin made buying my first car a great experience. Dustin understood my needs and worked with me to get a great car at a great price. He wasn't pushy as has been my experience with other dealers. I was able to leave feeling very confident about my purchase.

broncsfan

Sep 17, 2011

We recently were in the market for a new car, and decided to go with a Ford Fusion. This was our first new car purchase, and we were a little apprehensive about dealing with salesman. Jordan Arnesen took great care of us! He treated us very honestly and fairly. Now, anytime someone I know is in the market for a new car, I recommend they talk to Jordan first.

Lhamilt11

Sep 17, 2011

I was in the market for a car and went to Freeway Ford. I didn't want someone to "push" me into buying a new car, but just help me decide what would be the best choice for me. Jordan Arnesen was very helpful and honest and gained my trust and helped me make the best choice for my personal budget. Thank you Jordan for being a great salesman and I will recommend you to my family and friends. Laurie H.

ronrich1952

Sep 16, 2011

My wife and I were in the market for a late model Mustang convertible and Jeff Quartuch met us when we first visited the dealership. He helped us to understand the differences between models and we left to think it over. We really appreciated the lack of pressure to do something. A couple weeks after we met him, he called to just check in and I told him it would be a few weeks before we were ready. It turned out to be a couple months and when I called him, he was eager to help us locate a car. We ended up with a 2011 at a great price and Jeff was very responsive to our requests. In the end, he did all he could to help us, although I did feel a bit nickel-and-dimed after we spent more than $20k when they would only split the $250 cost of a second key - it should have been part of the deal. It was somewhat disappointing on what I would have otherwise rated an excellent experience.

kcrowner

Sep 15, 2011

Dustin was very friendly, accommodating, and knowledgeable of the car I was interested in purchasing. After deciding to purchase the car, Dustin took the time to go over all the features and showed me how they worked and even did some initial setup of the Sync system for me. It was a pleasure buying my new car at Barbees Freeway Ford.

kdpm

Sep 14, 2011

Phil worked hard to get the vehicle we wanted for a good price. Very helpful and friendly. The process went very smoothly and we are enjoying our new Flex!

kadieshack3

Sep 12, 2011

He just talked about himself way too much. We didn't learn much about the truck. Went straight to Courtesy where I got a better salesperson.

ignisdu

Sep 1, 2011

Freeway Ford lied to my wife. They lied to her and told her that her brakes were shot, they said only 1 mm of brake pad remaining and they were "metal on metal". They told her that if she didn't get the work done NOW that they would get much worse and cause further damage to her car and possibly cause full brake failure.Freeway Ford didn't know that I had recently gotten the brakes replaced! I took the car back to the original mechanic and he showed me the brake pads and explained to me the wear pattern and at what point they need to be replaced. He showed me that the rear breaks are in like new condition and the front pads were only about 80% worn.Freeway Ford gives honest mechanics a bad name. I think it is ironic that they always have bible verses on their large sign, I have one for them. Proverbs 11:3

BrendaNeben

Aug 31, 2011

I have recommended Ron Clark in the past many times and will continue to. He gives you full attention and details. He listens to your needs, wants and concerns in order to get what is right for you, NOT for the purpose of making a sale alone. Ron is awesome!

Hunnieb

Aug 31, 2011

I had great time working with Phil. He answered all of my questions and made sure my time was pleasant. I will tell all of my friends and family to come to Freeway Ford and work with Phil.

sueb00

Aug 31, 2011

We love Freeway Ford and we love our salesman Ron Clark. We have used Freeway in the past to purchase a new F-150, and Ron was a sales rep then. We had such good service and such a positive experience, it really was no question that we would be using Freeway again.We have made Ron work for our business! We have contacted him several times in the last couple of years to check on vehicles and our options on financing, and we always decided the timing wasn't right for us. But to his credit he did the leg work and was so patient! (Thanks Ron!)We also are a Christian family and enjoy driving by and seeing what verse you have chosen for the current week on your advertising. It is a bonus that Ron is also a Christian. We couldn't have picked a more perfect place for our needs.My favorite part of the whole experience was: Praying in our vehicle for the safety and health of our family. What a blessing we have that companies and people like Ron exist.Thank You for the great service, great staff, and my NEW car!See you in the next year or so for Darrald's new truck!Respectfully,Sue and Darrald Barajas

hike79

Aug 29, 2011

I recently purchased a used vehicle from Freeway Ford. I was nervous as I don't particularly like the stigma of a used car salesman but I had a wonderful time with Alex Romero. He was very patient and cared about getting me the right car instead of just selling the first one I expressed interest in. He has since followed up with me ans I will definitely be going back to this dealership as John in finance was especially nice as well.

asc6429

Aug 28, 2011

It was my first new car buying experience, and while I was nervous and read all about getting taken advantage of at car dealerships - I didn't feel like this was the case here at all. Irwin was willing to work with us, we were extremely difficult, but he was patient and worked to get the best deal for us that we felt comfortable with. After visiting other dealerships, Irwin was the salesman who was most willing to find us exactly what we wanted, and worked hard to get it in the monthly price we wanted. Overall, I absolutely love the car, I am confident we got a fair price on it, and certain we will go back in the near future to get a used car. I look forward to working with Irwin and the staff again. Great experience, Great car and car selection, and awesome people.

poejo13

Aug 26, 2011

Reggie Robinson and Phil MaTaggart were both very responsive in emails and phone calls. They were very knowledgeable about their vehicles. I never felt pressured and they met all expectations on pricing. I felt the entire deal was painless from start to finish!

K Smith

Aug 25, 2011

This was our 11th Purchase, as a family, from Freeway Ford. This alone is a testament to our continuing patronage. We would not go anywhere without going to Freeway First.This was our first purcahse from Jordan and we could not have been treated more friendlier or professionnaly. Please continue exemplifing the integrity and character that you have shown and we will never hesitate to recommend you to anyone in need of a car, truck or any auto.

patrickwebber

Aug 22, 2011

About a month ago, I went to freeway ford to buy a used truck. Jordan Arnesen agreed to meet me there on his day off (this was awesome, because this was the only day I could get in). I had an idea of what I wanted and he found it for me right away. No BS, no wasting time, and right to business. He was courteous, knowlegdable, and very professional. While we were waiting for financing he even took me down the street for breakfast. This is a pretty refreshing experience given my past experiences with car dealerships and salesman. All in all, everyone involved did a fine job and Jordan went above and beyond to make this truck buying experience quick and easy. I would definitely recommend freeway ford to others and especially Jordan Arnesen. Thanks,Patrick

MikeSoko

Aug 20, 2011

Dustin is friendly and responsive. He stayed late with me to work some numbers and showed up early the next day to finalize the deal. I would give him a 100% recommendation. My overall experience was a 4/5 only because of the limitations of the dealership. I think we could've got a little bit better pricing on the deal and should've been able to work out some of those details. It's also interesting that the dealership doesn't let you leave with a full tank of gas when all the other dealers would fill it up before we left. - For the extra $40 I'm telling you it leaves you feeling like you got a great deal all the way around. Plus, by the time you need to fill up, that big check you wrote isn't fresh on your mind when you get stuck handling rising gas prices. For those reasons, I would the dealership is just OK but Dustin is the go-to if you find the vehicle you want there. Wish the owners would give him more room to work with customers.

bupcraft

Aug 19, 2011

After a less than satisfactory experience at another dealer, Dustin was great in managing my experience with Freeway Ford. He addressed the concerns I had from the previous dealer and worked to get the deal done. It was a very pleasant, stress free experience.

kalaryn

Aug 18, 2011

Alex didn't seem knowledgable or able to make decisions based on the sale, he made promises and didn't follow through. I would try to follow through and he wouldn't return my calls. He straight stated he had an owner's manual on order and it would be delivered in a week, I gave it two weeks, never heard from him. I called him, he said he would check on that and get back to me, a day later, he hadn't, I called and left a voicemail on his cell to call me, it's been a day and he hasn't returned my call. I feel he basically said the manual was on order to put me off in hopes I would just drop it. I appreciate that he had one printed at kinkos and bound but I want the one that goes with my car and fits in the glove compartment. I also had a few issues with the car, Phil McTaggart was very reliable in getting a service check set up and a rental prepared. Unfortunately service wasn't able to fix the problem because I was told that if they can't duplicate the issues (all issues were randomly regular) they can't fix it.Over all I wasn't pleased with the quality of my salesperson, his lack of follow through and helpfulness, I was also displeased with the service department not being able to help out with the issues I was having. Phil McTaggart seems to be a competent, knowledgable sales person and if it were not for him I probably wouldn't have just backed out of this sale. Maybe once Alex Romero gets a little more experience he might be a better salesperson but with this experience I was most dissatisfied. Out of all the car buying experiences I've had, this was the most stressful and disappointing. I think the next time I decide to purchase a car I will be certain to ask for a senior sales associate over someone newer. My last car I bought was by an experienced salesperson and it was wonderful, great follow up, made certain all issues were amended and even checked in with me a few weeks later to make sure things were going well. With that sale I felt like a person, not like "well got her money, doesn't matter if things are copacetic or not, which the last part is how I feel about this sale with Alex.

WilliamGood

Aug 18, 2011

Didn't play games like some of the other dealerships did. When I said I was only shopping to figure out what model I wanted, and wasn't ready to talk any prices, they were cool with that and just let me take a couple test drives. They also gave me a great offer on my trade-in, and beat the price I had on the same truck from a different dealer.

stevensaenger

Aug 17, 2011

Dustin did a great job managing and closing the sale. After an error with quoting the trade in value on another car other than mine he was able to convey it as a genuine mistake, which made me feel comfortable about moving forward with the sale. Had he not had that innate ability to convey sincerity I would have moved on being skeptical of the transaction.

jay12ga

Aug 16, 2011

My jeep was tired of all the hell I gave it, went there originally wanting to buy used to keep payments low... Had a good sale on rangers, loved my old one... Me and Phil started talking, got a good deal on new... with all the warranties for me to not have to touch it for the entire time I'm paying on it... A little more expensive than hoped but great deal on the bottom line... Plus, new, don't have to worry about problems you buy off other people... Great service, they all worked hard to make sure I had all the coverage and financing options I wanted... Ford speaks for themselves, good trucks... Dealership, great service... No buyers remorse...

jtguth3

Aug 13, 2011

I would rate the buying experience as very good, but not great. It has certainly been one of my better transactions with a dealership and I will recommend them in the future.

jcounce

Aug 10, 2011

I am very pleased with my new truck purchase from Barbee's Freeway Ford. Jordan Arnesen was the internet sales person that I worked with and he treated me exceptionally well. I wanted a very specific vehicle with certain features. Jordan found 4 trucks that had everything I wanted, and then emailed me pictures of the stickers for all of them. After I chose one, he worked with me on my trade in and on getting the best price possible. We completed everything online and all I had to do was drive 400 miles to pick up the truck and drop off my trade in. I recommend Freeway Ford and Jordan Arnesen highly. I am sure that you too will be pleased if you buy from Jordan at Freeway Ford. Jim Counce

sjklapish3

Aug 6, 2011

Ron Clark and Curtis Aldridge were both very professional and made this car buying experience easy and relaxed. Curtis helped me find the exact vehicle I was looking for even though it wasn't on the lot yet. Ron came in on his day off to show me the vehicle and he helped me find really great financing even though I have less than great credit. I would absolutely recommend this dealership to anyone.

hides35

Aug 4, 2011

I have given this rating to Irwin and Freeway Ford for the following reasons...*I have bad credit And they helped me into a used vehicle that I could afford*I worked with this dealer for almost 2 months to find the right car and the right price plan*Very friendly and helpful*Went above and beyond to serve me*Got me an awesome car with low milesHeidi Hofmann

hummjob

Aug 1, 2011

I felt Freeway Ford was very efficient and I am pleased with my purchase. I would recommend Jordan and Mark to anyone looking for a new/used car.Thank youCody

iceprincessally

Jul 30, 2011

After moving to CO I needed to find a Ford Dealership that would accept D Plan pricing. I found the explorer I wanted to buy online at your store. The salesman I worked with, Dustin, was very helpful and had great product knowledge. Having my family back in WA in the automotive industry as well as my husband I have seen every type of dealership and sales approach. Even knowing that he was not going to make a large profit off of my D plan purchase, Dustin till took the time to show me all of the features of the new car. He was very personable and easy to get along with. I worked with Stephanie in finance and she was also very polite and professional. She was not pushy and she did a great job. I would recommend this dealership to anyone looking to buy a new car in CO. Thank you! **I am unable to submit without checking the box that I am not associated with other dealerships. I am checking this box because I think it is important that someone is able to review the great experiance I had at Freeway and whether or not I have other affiliations should not make a difference.

kimabbey22

Jul 30, 2011

This is the second vehicle I purchased from Ron. He was so helpful the first time, I came back to him when I needed a bigger vehicle. He is a great guy!

vacationb

Jul 28, 2011

I have been looking and researching for several months - talking with several dealerships. This was the first place that didn't pressure me but was interested in making hearing what i really was saying. We worked on a price before i drove down and it stayed what they told me it would be. I traveled over 50 miles thru Denver traffic - and i'm glad i did! They were just as friendly in person - helpful - AND got me a better interest rate then i had from my bank. This was a big purchase for me since its been 13 years since i bought a car and i was nervous. I am very pleased with how the experience went! I would do business with them again and will recommend them to other for sure! Thank you! Beth Walsh

lgalisewski

Jul 27, 2011

Phil was very helpful in assisting us in deciding between a used and new Ford Escape. We had planned to buy a used one, but between the tradein value given to our previous car and incentives, it made more sense to buy the new one. Phil was not pushy but was very informative and knowledgeable about the cars, which helped us sort through our options. He helped my set up some of the computerized features and was very patient in explaining how they work. Everyone seemed to work together well in getting our new car ready to hit the road. Thanks!!

tfishnd

Jul 27, 2011

I did a lot of research before walking in the door and was glad to see them meet my pricing expectations. Phil was very pleasant to work with -- he stayed until 10pm on a Friday to help us finalize the sale -- and I have referred him to a few of my colleagues who are interested in a Ford.

creeksideloggs

Jul 25, 2011

I contacted Jeff on the internet and he responded quickly ,I was working with a another dealer that was slow in responseand did not get back with me for about two days, Jeff at Barbees freeway ford called me at 8:30 A.M went through the options with and we made a deal over the phone in 4 hours since I was a 100 miles away I made arrangements to come and pickup the suv John in finance was helpfull but I had my finance in place they made going to the dealer easy not as I remember and Jeff made sure the suv was detailed they went over the options with me ,helped set up the sync and my bluetooth, I will make sure if anyones looking that I will recomend this dealer

Edgalisewski

Jul 25, 2011

My wife and I had a great experience at this Ford dealership. Everyone was extremely friendly. Phil McTaggart was so easy to work with. He made the buying experience very comfortable. Stephanie was a sweetheart in the finance Department. We finished up in less than 2 hours from looking at several makes and models to driving away in a new Ford Escape. Thanks to Phil and the group for a pleasant experience. We will go back for future car needs. Ed Galisewski galisewskiathotmail.com (720)209-4809

gabriellejs

Jul 25, 2011

One of the best experiences I have had while dealing with a salesman and dealership, everything was broken down and easy to understand; left happy.

kmasitti

Jul 25, 2011

I have used this dealership before with both negative and positive results. The Salesman, Jordan is what made my experience great this time. He was quick to supply information I requested before I came to the dealership and to answer any questions. This is the 2nd vehicle we purchased from Freeway Ford. The used car sales manager, Mark, came over and personally thanked us and remembered us from another time we were in. I thought that was pretty amazing given the number of people that pass through the doors. We would absolutely recommend Jordan at freeway Ford.

uncbears13

Jul 25, 2011

I spoke with Dustin on the phone several times prior to the transaction as I live several hours away. He was very informative and friendly. The hassle of trading in a vehicle was very minimal with Dustin's help and the deal we were seeking was provided. I would recommend this dealership as well as Dustin to family or friends. Thank you again, we love our Tahoe.

JanetRites

Jul 24, 2011

Zack provided us with the best experience we've ever had buying a car! Wow. He was knowledgeable about every car on the lot (Ford or not). We ended up with a Smart Car! Zack was on our side the whole time. (Of course he couldn't make the car magically ours for free... ) He was open-minded, friendly, incredibly helpful and obviously knowledgeable about cars and how painful it is for most people to purchase. He doesn't work on commission, so we really felt he was on our side. Need a car? Talk to Zack. Seriously. Do it.

mtomashosky

Jul 23, 2011

From the first contact with my sales person, Reggie Robinson, to delivery of the vehicle I found the service and willingness to make the best deal refreshing. Also, I never felt pressured to make a decision. After the deal was made, it took longer to get the truck ready then it did to get through financing. Overall I would recommend Freeway Ford and Reggie Robinson.

walker3317

Jul 23, 2011

Zach was extremely helpful during our purchasing process. He was suppose to leave at 5pm but stayed until 9:30 to complete the sale of our Eclipse. He was very knowledgeable and helpful during the whole process. He got the payment to our budget and didn't try to push anything that we didn't want. Overall our experience at Freeway Ford was excellent and we would buy there again and recommend them to anyone we know.

rrichards1

Jul 22, 2011

Irwin is a true sales professional!!!!!!!!!!! I bought my 2010 Ford Focus (used) last Wen. Irwin helped me find a vehicle in my budget... My credit is good so i knew i could get the 8.99% rate and a $350.00 payment! I was so surprised on how fast the transaction was, after visiting 5 other dealerships the past week it was a breath of fresh air. Irwin really knows his product's and how to pinpoint the customers selection on a vehicle! After i signed all of the paper work the next day i was expecting a call from John the finance guy to see if he could get me a discount on the clearbra. I would highly recommend Freeway Ford to my Family and friends!! Because of Irwin Gallina, and John Funes. Anybody can buy the exact same car anywhere, but what after i experienced after 5 dealerships in the HEAT!!! theres no other place, and as long as Irwin and John are there,Freeway Ford has my whole family and Friends business!!! Thanks Irwin, John, and freeway ford! MARty

astuto85

Jul 21, 2011

Dustin performed great service and professionalism, also while I was on a time crunch he helped speed the process which I certainly appreciate. Dustin also followed up with me a few days after the purchase to make sure everything was going well with the vehicle and questions that I had for him. I would certainly recommend this dealership to friends and family member on the way that everything was handled. Thank you.

batman3000

Jul 20, 2011

Working with Jordan on this sale was quite frankly refreshing. I have purchased 10 cars in 6 years from various dealers with mixed experiences. This sale was the fastest and easiest. This was my first purchase from this particular dealer; here's what I appreciated: 1. I was running late from a meeting and Jordan stepped out of his own meeting to make sure that he attended to me. In fact, another customer came in at the same time as I, and she too was treated with upmost urgency by another sales man.2. Negotiation was straight and to the point, Jordan followed my lead on being straight and up front; I never felt as though I was being taken advantage of. 3. When I went into the financing department, I expected the typical high pressure pitch to sale me warranties, wheel packages, paint protection, gap insurance, etc--instead it was the fastest transaction I have ever experienced.4. I got truly a fair price for my trade in--I didn't expect to get full book value, but compared to all other dealer offers, this was the most fair. To be fair, I did a ton of research on the used 350z I purchased and I knew a lot about the options and vehicle specs prior to purchasing so I never really allowed Jarod to explain much about the vehicle; thus, I can't comment on his knowledge but this in itself was refreshing: Jordan answered all my questions honestly, when he didn't know, he didn't insult me by giving me a made up answer. I absolutely hate it when I throw TEST questions to a salesman to see if they know the cars they are selling, only to hear a made up answer designed to do whatever it takes to make the sale.

deekaay

Jul 20, 2011

This is the 5th vehicle we have purchased from Freeway Ford. After the purchase of our 3rd we stopped shopping other dealers as we always ended up back at Freeway. We have never been pushed or felt uncomforable in any way and Phil was no exception.He found the perfect vehicle for our needs almost immediatly. Although we like to look at different options before making a desicion, it became more clear the more vehicles we looked at that Phil had hit the nail on the head! We were in and out in no-time and with absolutely no hassle.Just before we left the dealership a salesman who had helped us with one of our previous purchases came out to congratulate us on our new ride! Even though Dustin had not been involved in this paticular purchase he still took the time to say congrats and to ensure our experience was a great one! Just another example of why we continually come back to Freeway!We love our new Escape and will continue to enjoy it for many years to come!

nostradogbert

Jul 20, 2011

I personally spent over 7 hours at Freeway. I was also congratulated by the New Car Sales Manager for the purchase of a black 2011 Ford Fiesta and then we were told by the management/sales staff that we would have to come back a second day to finalize the deal? We ( my wife/co-signer ) and I left very upset, feeling embarrassed and disappointed! When we walked out, the verbal deal that was shook on between myself and Jeremiah was considered by me to be null and void. This is by far our worst car experience ever. My wife and I spent 8 hours at Elway motors once in the past and did not end up purchasing a vehicle but we were not treated with as much disregard and we were repeat customers at Freeway? We were potential customers at Elways. The first Ford I purchased from Freeway in 2007 was a long but very smooth process. This experience was absolutele total B.S.

Aingalls

Jul 18, 2011

Dustin worked hard behind the scenes to find a car that fit my family's specific needs. Once he found the right car he didn't waste any time letting us know. Dustin made the entire car-buying experience a very pleasant one! WE LOVE OUR NEW ESCAPE!! Thanks Dustin!!!

jenniferpike

Jul 18, 2011

Phil was great! We had a very good experience at Freeway Ford and will recommend Phil and Freeway Ford to all of our friends and family.

roberts.dustin

Jul 16, 2011

Phil was great! Love my new car!!! Phil was very helpful ad nice. I will be sending all my friends and family to see Phil.

Ej2169

Jul 14, 2011

Ron provided a pleasant car buying experience. We traded in a reliable Ford Explorer on a slightly used newer model. The entire experience went well and we are pleased with our "new" car.

slxray

Jul 6, 2011

Unfortunately my company selected this dealership to manage my fleet car. Given the fact their fleet manager does not return phone calls I assume the dealer management, sales, service, and other personnel conduct business in the same way. It's great this trend showed up early so I can avoid any further issues and take my car elsewhere for the next four years of service.

tldelp

Jul 6, 2011

The customer representatives were courteous and professional. It was a straight forward honest business transaction that was very prompt and efficient. They brought the car in to an inside bay out of the heat for me to inspect. It was an overall pleasant experience.

Proudnewowners

Jul 5, 2011

My spouse and I returned to this dealership 10 years after purchasing an Escape in 2001. Our salesman then was Mark Farisy, now promoted to Manager of Used Car Sales. He put us in touch with Phil McTaggert, who supervised the test drive and helped us order the exact vehicle we wanted from Ford. Our order was placed two days before the cutoff for hybrid vehicles was announced by Ford. When the vehicle arrived, Mark Farisy gave us a very favorable trade-in on our 2001, and Phil supervised the delivery process, acquainting us with the most important features of the vehicle and the most important services and teaching forums offered by the dealership. Throughout, Phil displayed great expertise in the features of the vehicle and the arcane aspects of the ordering process. He was personable,knowledgeable and very articulate. Mark was another contact person and was always around to give advice and encouragement, and finally the very favorable trade-in valuation at the time of purchase. Other employees of the dealership pitched in as needed, including John, who finalized the financial arrangements with us in short order. After ten years, we have already experienced the fine quality of service work for maintenance and repair (our service consultant is Oly). This dealership merits five stars.

antonyaron

Jul 3, 2011

a pleasant experience overall...my wife and I visited this dealership based primarily on the reviews read here and when I came to the dealership, and dealt with Zack Itehad, we were not surprised and greeted with the utmost respect, professionalism, and courtesy during our car-shopping experience...We would definitely recommend this dealership and especially Zack Itehad for a great car-shopping or car-buying experience..Thank you..

SMS8559

Jul 2, 2011

This is my second visit to Freeway Ford for a used auto purhcase and it was yet another positive experience. Out of all of the other dealerships that I contacted over the internet, Sean was the first to contact me. My experience was stress and hassle-free, I was in and out with my new car fairly quickly. I also liked the fact that Sean asked questions on what I was looking for in a vehicle and he did his best to assist me in my selection. I found what I was looking for in my '07 Mercury Mariner and I am quite pleased. I shall return...in a few years!

zakya

Jul 1, 2011

Our visit at Freeway Ford with Zack Itehad was absolutelty Fantastic...We walked in to look and drive only. With Zack's help the whole process was a piece of cake and we decided to buy the truck. I will difinitly Referr everyone I know...Told my co-worker about Freeway Ford and Zack, I think she will be visiting soon...Freeway Ford....Thank's Again........Rex

ChristenW

Jun 29, 2011

We had a fabulous experience. This is our fourth car purchase with the dealership and continue to come back due to the great service, great vehicles and quality of dealership. We have recommended dealership to others and they have purchased from dealership and had great experiences as well. We will be back!!

flow1212

Jun 28, 2011

Dustin was a great Sale's Men did everything to get a great price worked out. speedy replay when first inquired about the vehicle, very friendly. Vehicle was in good condition low mileage runs great. Would recommend Dustin to other of my friends.

mkiken

Jun 27, 2011

A wonderful experience and one that I would repeat. Dustin is a low-key salesman who gets the job done. You cannot go wrong seeking him out.

nrhowell

Jun 27, 2011

Overall my experience was good. Wish they would have gassed up my vehicle (it was almost on E) as most dealerships do other than that it was fine.

ponymann

Jun 27, 2011

I had a terrific buying experience at Freeway Ford and in particular with Dustin, my sales contact. He was fair and honest in the negotiations, responsive to my requests and professional in his approach. He and the rest of the Freeway Ford staff were a pleasure to deal with.

Shadow99

Jun 27, 2011

Experience was good other than the dealership having computer problems and having to make two trips to Denver and need to make another just to get an extra key. Dustin was very easy to work with and wish he would have been there the first night.He tried to accodimate everything we asked for and made most of it happen. Also he follows up wich is very reasurring. Finance needs to work with more banks dont really like having to go through wells fargo but I am very happy that I got to get my expectant wife a new car. Wich she loves. This is the fourth vehicle we have purchased from freeway ford and have been great everytime. Otherwise we would not have come back :). Thanks for everything.

Tony03

Jun 27, 2011

Thank you for the great service. Every detail and information we asked for Dustin worked hard to get. We will definitely return in the future.

sungheenam

Jun 25, 2011

Dustin truly worked for me and was very helpful and informative. He was tenacious to make the deal, yet very polite and not pushy. He tried to meet my requirements as much as he can. I will recommend Dustin to my friends without any hesitance. He is truly a problem solver!!

jsupercompracer

Jun 24, 2011

I called dealer on the phone regarding a ford pick up truck. Talked to Zach Itehad. Very blunt with the dealership as I am from out of town. Did not want to waste my time or theirs. Very short conversation as to what I wanted to pay for the vehicle. Deal was made to purchase truck. I had a friend go and inspect the truck and it was everything that the dealer said it was. Very refreshing to deal with a dealership that actually knows what customer service and satisfaction is. Two days after calling the dealership I flew in to pick up the truck. When I got to the dealership I inspected the truck and there was two small scratches in the paint. The dealership immediately went to work fixing the issue and by th etime i had signed the paper work it was done and ready to go. I was in the dealership less than 40 minutes start to finish. This really helped me as I had a 650 mile trip back home. I have bought cars all over the country and this was one of the best experiences with a dealer I have ever had.

scegagrl

Jun 24, 2011

Dustin was extremely helpful. He was more then willing to go out of his way to make sure this purchase was completed. He didn't help with just the sale of the truck but also he was very helpful when it came to the financing and everything that went along with making this purchase. If I ever decide to purchase another vehicle or know anybody in need of a vehicle I will make sure to send them to Dustin.

WayneAllen59

Jun 24, 2011

This was the second purchase from Barbee Freeway Ford. The reason for my return was due to the friendly service once received. My second visit was equally as pleasing. Ron Clark was very friendly and willing to help. I will and have recomend freeway Ford to all I meet. I will be a return customer.

aphxtwinin

Jun 22, 2011

Ron Clark provided a great atmosphere for myself and my family to make a decision on the Ford Edge. I did not feel rushed to come to a decision which I appreciated greatly. I would recommend Ron Clark to any family member or friend looking to get into a Ford.

sjreagin

Jun 22, 2011

Couldn't have been easier to buy my new Explorer. I did some initial research online to understand model and option combinations. Phil answered all my questions, helped me decide on final details, then handled the ordering process. Really couldn't be happier or more impressed.

snitchen

Jun 22, 2011

Ron, Created the best car buying experience I've ever had!! And I'll gladly refer friends and family to Ron & Freeway Ford. Good job! Steven

timearl

Jun 22, 2011

Ron was very nice. I spoke to him over the phone to start with. Then went into the dealer and we looked at the expedition and then start to talk numbers. Everything was very fair and I was very happy when leaving. The deal went fast and there was no hassle. Thanks.

drjbruce

Jun 21, 2011

Ron gave us his complete attention in attending to our goals in buying a car that met our needs; he worked hard to get the financial package we could live with and was knowlegeable and direct in his communication. We highly recommend Ron; he tries to get you what you want!

Jmmichael

Jun 20, 2011

Jordan made my experience of buying a car painless. After the purchase he made sure the window company contacted me about the air I could hear coming through the bottom of the windshield. I was disappointed with the quality of the "detail" done to the car. The windows were dirty and while the car smelled great it seems that was about all that was done...spray lots of new car small in the interior?

mustangjane

Jun 18, 2011

We came into the dealership only to look a used Ford 500. We had talked to Dustin on the phone previously, but had not made it in to check out the vehicle. Dustin was one of the friendliest & no pressure salesman we have ever dealt with. Needless to say we drove home the 500 that day. A few follow up phone calls with Dustin have arisen & he is excellent with customer service!!! We would definitely recommend Dustin & Freeway Ford to our friends & family!Sincerely,Carroll Henkes & Jane Mueller

camiloeric

Jun 17, 2011

Dustin was able to make all happen via phone, text, email and FedEx since i was in the East Cost and need a Jeep in Colorado. Very proffesional and honest people. Dealer even took care of installing running boards on vehicle at an affordable price. Give these gus a call if you want to be treated right.

bmichelson

Jun 16, 2011

Ron was very professional and easy to work with. The entire transaction was done with miminal time and an emphasis of what we were looking for.

mmitchel

Jun 16, 2011

I recently purchased a new Ford F-150 from Jordan Arnesen at Freeway Ford. I completed a ton of research prior to starting my new truck journey. I ended up visiting two other Ford dealerships prior to Freeway Ford. Both were larger than Freeway and appeared to have much larger inventories.I test drove the exact truck I wanted from the first dealership. The salesman was polite, however didn't know anything about the truck and couldn't answer any of my questions. I offered to listen to any information about current finance deals or truck specifications, however he admittedly didn't have any.I test drove the same truck from the second dealership and again the salesman was polite, however didn't know anything about the truck and couldn't answer any specific or even general questions I had. In fact, I remember asking the salesman a specific question, to which he replied with words to the effect of, I could tell you but everything changes each week so I don't want to give you false information.I then contacted the internet sales at Freeway Ford and spoke with Jordan. I told him exactly what I was looking for and he related having my truck in stock. Jordan related he would pull the truck inside and get it cleaned up prior to my arrival. While talking with Jordan I noticed he was very professional and extremely polite and left me with the impression that he would try his hardest to make me happy and earn my buisness. I subsequently test drove the truck, during which time Jordan answered almost every single question I had. The few questions he couldn't initially answer, he later researched and found the answer. I also was able to negotiate the best price of any dealer for my dream truck, which I ended up purchasing that day.This was by far the best vehicle buying experience I have ever had, due in large part to Jordan Arnesen. The deception, trickery and pressure I had experienced in my car buying past never happened at Freeway. I also learned that great customer service has nothing to do with how much vehicle inventory a dealership has or how fancy it looks like on the outside, and has everything to do with how dedicated and professional the employees are and if they truly understand and respect how important and exciting of a day this is for you. I would definitely recommend Freeway Ford to anybody who expects excellent customer service and nothing less.

Katheb

Jun 15, 2011

We recently purchased a new car from Dustin, in fact it was our second car purchase from Dustin. He worked tiredlessly to get us the deal we wanted. At the time of purchase, a Friday night, he could not locate the spare key. On Monday morning arrangements were made by him to have the car picked up from my work, have a new key and a new keyless entry made and have the car brought back to me. All the work took less than 90 minutes. Dustin has never failed to keep his word. His attention to detail and customer service is a model I wish other businesses would learn from!

jcomyn

Jun 13, 2011

Dustin was helpful in finding a new vehcile as usual. He was very supportive and responded to my needs for a new vehcile immediatly. He is great to work with and makes the process enjoyable.

mbarbour

Jun 13, 2011

It was the first time in my car buying life that I did not feel as though I was being rushed or being taken advantage of. My family walked away feeling like we made a great purchase. Irwin was very knowledgeable and patient. The financing lady (Stacey?) was also very professional, patient with our three small children and very honest.Great experience, would go back again.

Dmarx

Jun 11, 2011

Dustin was very helpful in helping me get the truck I wanted. Everyone was friendly the truck was clean. I would recommend the dealership to a friend.

MaximAvs

Jun 11, 2011

This was our second time purchasing from Freeway Ford and Dustin Gonzales. Once again they both delivered on meeting our needs and exceeding our expectations. We came in with just an idea of the kind of vehicle we wanted and Dustin help us narrow it down to a brand new 2011 Ford Focus. He genuinely worked at getting us the best deal and made sure we were well taken care of. The process was smooth, and everyone from Dustin to Josh on financing, was a pleasure to work with and explained every aspect of the deal. We have and will continue to recommend Barbee Freeway Ford and Dustin Gonzales to all our friends and family.

Nancy Gonzales

Jun 10, 2011

Dustin Gonzales was very friendly and informative. He showed me a lot of vehicles in my price range. He took time to stay late to make sure I was satisfied with what my monthly payments would be. He called the next day to make sure I was happy with my discission. I would defiately would go back to him. I refer anyone looking for a car to him. He will find you what you want.Thanks Dustin

kmbrmky

Jun 8, 2011

I was quoted a price, then was called back and given a higher price. Only $200, but still. They had a $399 "dealership fee" which was supposedly for cleaning the car and other stuff I don't remember. Really? They are charging me to clean the car I am buying from them??? They did not fill my tank. They said the vehicle I bought had a DVD and after leaving the dealership found it did not and that it was mistake on their part in the discription of the navigation or something and was not inlcuded in the price...??? So needless to say I did not get a DVD nor was anything done to correct their mistake.On the positive side, my salesman was very nice, always answered his phone and returned messages when he wasn't available. The price was very good for the mileage and in comparison to other vehicles of the same description, year, mileage, etc. I reserached the car online and did not test drive before I bought it. Everything was as they said (except for the DVD player). I did private financing so when I walked in the dealership, I was able to give them the checks, sign and leave. Very easy. Overall I would recommend Freeway Ford, but as all consumers should do, conduct your research on the car first.

sjhiggin

Jun 7, 2011

Jordan was a pleasure to work with. He was efficient and the experience I received was awesome. I will definitely recommend Freeway Ford to anyone and especially Jordan. Thanks again!

Sonnenfeld

Jun 7, 2011

Great Experience!! We had been to 2 dealers prior to Freeway. We were very unhappy with that prior experience. We saw Freeway's inventory on-line and made the initial contact with Dustin who informed us the cars were in stock and on the lot. Open all cars and gave us info but did not hover over us like some dealerships. The experience from test driving several cars to final signing of of papers was less then 2 hours. Very good customer service and thus far the follow-up and attention to detail is world-class. I would and will recommend Freeway to my friends and family.

jsrivera

Jun 6, 2011

Meet Phil one week before to get better educated on the F150's that I have shopping for. Phil was very helpful and did not put pressure on us. Over the week as i continued to internet shop at Freeway as well other dealerships, I found that Freeway was eager but not pushy to help me make a clear decision. After some additional shopping on Sat at other dealers, my mind was made up on a particular truck if Freeway could come to terms on what i was able to pay. The negotiation was relatively easy and left with the truck about 1.5 hours after arriving. Note that similar car purchases in the past have been brutal and cumbersome so i very much appreciate that we were both able to meet our goals. Thanks Phil....jr

rarthur5990

Jun 2, 2011

I was attracted to Freeway Ford because of Dustin Gonzales. I have purchased several cars before this one and Dustin has always handled himself professionally and courtesly. He is honest and displays this in his dealings with people. I have and will recommend him and the dealership to others. Roger Arthur

Matt Lucas

May 27, 2011

The dealer and salesman were very knowledgeable and helped me find exactly what I was looking for at a fair price. The financing department was helpful and the extended service warranty covers everything. It was a hassle-free experience. I will most likely by my next vehicle from this dealership, as well.

whitneyprice1

May 26, 2011

I love this dealership! They say "they are here to say yes" and they really are! Jeff was awesome and my previous experience with Len Lyall left me highly dissapointed. So I walked into Freeway Ford with low hopes! But as soon as we started talking I had a car within 41 minutes!!! Jeff was amazing and he was very, very friendly, he walked me through the process, and was very relatable, I knew he actually CARED about me getting a new car and out of the horrible '99 Saturn I was in. He didnt see me as just another sale. This was an awesome experience and I am now a proud owner of a 2010 Ford Focus! Thank you so much Freeway Ford, and thank you even more Jeff! I HIGHLY and I mean HIGHLY recommend this dealership for anyone who is looking for a RELIABLE Nice Quality car, and for anyone that wants a FREINDLY family orientated enviornment! Freeway Ford really does care and they are there to say yes.......literally! :)

gmanshk

May 20, 2011

We recently moved back to Colorado from overseas. We had not own a car for 16 years and were dreading the car dealership experience....hard sell etc. After researching various makes and models of cars, we decided to buy a ford fusion.An internet search showed that Barbee's Freeway Ford had the exact make, model and color that we wanted. The only thing that was missing was the back up camera. Since it was a Sunday, we went to the car lot and looked at the car. My husband sent an email that night inquiring about the car. We got an immediate response from Jordan Arnesen indicating that he would be available to meet with us on Monday.Jordan answered our questions and there were no high pressure techniques used. All negotiations were handled by Jordan. My husband and I both felt that we got a great deal so there was no need to keep looking. We were also assured that the backup camera could be installed and that the quality would be equal to a factory install. This was done in a very timely manner and the camera appears to be working fine.Jordan also spent time going through all of the car features and offered further assistance if I had any questions or problems. It was definitely the best car buying experience we have ever had.

dl2963

May 19, 2011

I was looking for a Ford Fusion and I have problems with my head rubbing the top of the car because of my height.. Irwin is a true pro.. After showing me the 2011Ford Tauraus with a much taller cabin my decision was clear thanks to Irwin!!!! I will tell my friends and family how great of experince i had thanks Irwin!!! Danielle Lucke

emoore3025

May 17, 2011

After going to 2 dealership who tried to bait & switch, I called Jordan about a specific vehicle and he went out of his way to make sure it was available when I got there. The staff was friendly and curtious at all times and if we had a question they answered it up front. Great Service

wharding3

May 17, 2011

Great, friendly service. No high pressure sales. Of course they present you with many added options like prepaid service, security, oil changes. I did opt for the security (among others) but the security system didn't work. So they refunded my money. Very knowledgeable about the product. I highly recommend Freeway Ford in Denver.

john1978

May 11, 2011

When I arrived at the store I was treated by Irwin who was more than happy to show me some cars. But once he found out I was looking to buy in a week or two he seemed to change the way he treated me. He no longer wanted to work with me and left me on the lot for over 15 min waiting to go on a test drive. I had planned on buying a car from him in a few week time, but now I'm a happy owner of a ford fusion I bought at groove. They treated me with respect the entire time, even after finding out I was buying in the future. I can not and will not recommend this dealer even for the $200 referral money they offer.

pryor

May 9, 2011

My experience from begining to end was fantastic! My salesman was very helpful and knowledgeable. They found the car I wanted and did it quickly. They gave me top dollar for my trade and a great interest rate on my loan. Finance was qiuck very helpful.I have bought at least a dozen cars over the years and have never had such a pleasant experience. I would highly recommend the people at Freeway Ford to everyone.

drrdurbin

Apr 13, 2011

Left email msg early sat eve and received call W/I 1/2 hour. Salesman VERY knowledgable and helpful. Arranged new truck quote and trade-in value for my vehicle. I was able to check value of deal with other dealerships and closed sale Monday. Went into office and all paperwork done in < one hour and I drove away in great new truck.

harry zimmerman

Apr 8, 2011

Ron followed up on our internet inquiry. We stopped by BECAUSE of the Christian salutation he left with his phone message. Ron is a gentleman, extremely knowledgeable, knew most of the answers but happily looked up additional information (we are purchasing a truck and had numerous questions about towing capabilities). Absolutely no pressure but he obviously wanted to close a deal. My husband had been interested in a Ford. I didn't care BUT once I learned about the safety fetures in the Ford I did not want to look at any other make. Ron took time and pride in showing us all the features, especially the computer navigation, entertainment, etc. system. He also found us the exact truck we wanted and we are looking forward to picking it up next week. Ron is the best!! There is absolutely no doubt that I would refer folks to him. Also, I am extremely impressed with the cleanliness of the entire dealership. We were in what I believe is the prep area for new vehicles. The cleanliness was impressive and speaks for the professionalism of the dealership.We also dealt with Stephanie the Finance Manager - again extremely professional.It is interesting to note that Ron, in true salesman form, was warm and charming and friendly while taking care of business whereas Stephanie, in her financial role was professional and business like without the warm and fuzzy. Each perfectly matches their demeanor with the position they hold.I hate shopping for a vehicle. I am immediately defensive. This experience with Ron has absolutely changed how I feel and we will definitely be back here for our next vehicle - but hopefully not for a long, long time.

telos

Apr 7, 2011

We acquired a used car from Freeway Ford. We had been using their service center for years, and we had bought a new car from them a few years ago (this is why we rate Quality of Work as a 4). This is the first time we have had such a problem with them. Unfortunately, it is also such a major departure from their previous behavior that we have found another dealership for service and we will not be returning to them to buy a car in the future.Here is what happened: They told us that all of their cars would have two keys and would have the door code re-set. When, in the end, they sold us a car that they had to acquire from another dealership, it did not have the door code re-set and it only had one key. This is where the issues started.First, we asked to talk to someone about acquiring an extended warranty plan. Even after multiple calls and messages from us to them, no one on their end ever returned our calls about this. That's a $2K+ loss for them. But really, that's not the largest problem we had with them.When we picked up our car, the sales team assured us that they would re-set the code for us for free, and acquire an additional key for us for the cost of the key (programming included for the key as well). It took us over two weeks of phone calls to the dealership and the service center to get this scheduled, and then, after we dropped our car off, we were told that the additional key was to be $30.00 more expensive than we were quoted initially and dealership refused to cover the cost of programming the additional key. While we were willing to pay the programming charge OR the $30.00 additional cost, we weren't willing to pay for both. The result is that for approximately $30.00, this dealership has lost our business, and the business of our friends and family. We are really very disappointed. The sales team was always polite and nice, but they didn't keep their promises, and that is worth a lot more than $30.00 to us.(Additionally, we have since found another source for the key, for less than the initial quoted "dealer cost" of the key, including programming.)

chmorley

Mar 30, 2011

Jordan was consistently available, courteous, and professional. He helped me find the car I wanted without trying to sell me items I clearly indicated I did not want. I have generally found purchasing a new car to be a bit of a chore. My experience with Jordan was great. I would recommend him to a friend. Not only did he help me find the car I wanted at a price I could afford, he also helped me retrieve the stuff I had accidentally left in my old car after driving off in my new one. Overall, it was a very positive experience.

jdelahoz

Mar 21, 2011

DON'T TRUST THIS DEALER! THEY LIE and they don't care what it does to you!Sold us a used vehicle, the sales person and the finance lady both said the loan was approved, I asked if it was for sure approved and safe to sell my vehicle and they both said, "YES", so we got rid of our other vehicle to find out they *didn't* get the loan approved. They then assured us it would get approved and for three months tried getting us a loan - all that time hitting our credit and TRASHING it!After having the vehicle for three months, they then demanded we return the car, but now we can't get another loan and we don't have a car for my family. Not to mention, we had over six hundred dollars worth of work done to the body of the vehicle [removing dents] and they won't even reimburse us for that.Never will we trust Barbee's Freeway Ford again - what a bunch of low-lifes!

Abenig

Mar 15, 2011

This is the second car that my company has bought from Freeway Ford and an additional used car was purchased by a friend. Jordan was the first person I dealt with there and I haven't looked back. He is friendly and straightforward, something that's rare in the car-selleing business. Additionally, he knows that people are looking up prices and doesn't quote something erratically high just to see if he can pull one over on you.Don't let the small amount of inventory sway your ideas about what type of dealership they are. They have a large inventory in Lakewood and also pull from other dealerships and WILL find you what you need.The second car we bought there was a very strict set of guidelines. Certain interior and exterior color, 'must-have' bits and pieces. With many (MANY) back and forth emails, Jordan found the car that we needed at a reasonable price.The friendliness is always good, but rated a 4 because, well, there are always a bunch of people being a bit 'overly-greetful' out front. It's good customer service, for sure, just not my cup of tea.I've been to many other dealers looking for several cars, and here I felt the least amount of pressure and the most amount of "Do what you think it best, we'll work with you as much as we can." It's very nice having a dealership trust the customer with their purchase and offer guidance instead of trying to strong-arm them.Good company. Recommend Jordan 100%.

gmcurry

Mar 14, 2011

A fair and efficient experience. Barbees Ford (Phil McTaggart) treated me well and I will recommend them to friends. I have used Auto Brokers in the past and this was the first time I "went at it on my own" with a dealership in almost 10 years. I was happy with the experience.

mdiaharris

Mar 4, 2011

When we entered the car dealership, we did not expect to leave with a new car. We have been told that our credit is not good enough to purchase a car at this time. However, Mr. Clark was able to help us purchase a car. Not only we were able to buy a new car, but we succeeded in staying within our budget.

marlinbxx

Mar 2, 2011

Dealership provided honest and no hassle car purchase. There was no pressure at all. No lies and no surprises made it a pleasant experience. Ford products are the best on the market right now in my opinion. We purchased a 2011 Ford Focus for better mileage over our previous Saturn Vue AWD.

indieanna

Feb 24, 2011

They treated me with disrespect, said they fixed things TWICE that they didn't, didn't leave my car clean, did an "inspection" and when I got it I had no coolant or wiper fluid, filled my tires with nitrogen and didn't mention it, lied about how much it would be when I asked what the final total cost would be. It's worth the time and effort to go to any Ford dealer that's farther away.

Jeverlynn

Feb 24, 2011

Working with Jordan was a pleasure. He spent at least a month looking for the perfect car, and once we found it, he made sure to get it in my price range. I purchased my previous car at Freeway Ford, and because of the amazing customer service I received from Jordan I would definitely return. John was fast and efficient in financing.

chuckgeo

Feb 23, 2011

Dustin was very friendly and was straight up wit the vehicle we were looking at. He went out of his way to make sure that the vehicle was prepped and clean. I would purchase another vehicle from Dustin in the future. I had called prior to arrival to look at a vehicle that was listed on the website. Dustin was readily available and already had pulled the vehicle inside to look it over, after the test drive I gave Dustin all the information needed to complete the deal. Very satisfied with the purchase.

kofficer

Feb 22, 2011

Visited Freeway Ford to test drive a 2010 Explorer. I chose Freeway because they were close to my office. I visited another dealership, that will remain nameless, to possibly purchase a specific 2010 Explorer and the experience was uncomfortable at best. I called Freeway to inquire about the vehicle I took on a test drive. The salesman new I had a specific color in mind and he found the same vehicle, shipped it in from out of town the next day for me to look at. I purchased the Freeway Ford vehicle comparably equipped, cheaper with lots better service. The experience was pleasant. Thanks Freeway.

bstamer

Feb 21, 2011

Dustin Gonzales and Freeway Ford took care of all our needs in a short amount of time. His customer service and knowledge is unparalled. We have bought numerous vehicles from Dustin and Freeway Ford and have always been completely satisfied. We will continue to buy all of our vehicles at Freeway Ford because they are they best.

blyons

Feb 16, 2011

My 2004 Honda Element was totaled in an accident. It had very specific features that made it a great car for my work as a ski coach and part time musician. Freeway Ford had one of 5 Honda Elements in a 3 state area that had a 5 speed Manual Transmission with All Wheel Drive. Dustin was a pleasure to deal with and made the purchase go smoothly. Since the vehicle was being sold as is, I was concerned about hidden defects on the vehicle. Dustin was reasonable and allowed me to make the deal contingent upon a successful inspection by my mechanic. The vehicle had new rubber all the way around and was very clean with very low mileage. My mechanic reviewed the vehicle the very next day and found it to be in great shape and in his estimation a great buy. I would like to commend Dustin for his helpfulness and professionalism in getting this deal closed quickly and easily. I would definitely recommend Freeway Ford to my friends and associates and wish you folks all the best.

ganson

Feb 16, 2011

I have purchased 5 vehicles from Freeway over the past 20 years. Each experience has been wonderful! My most recent purchase was handled by Mr. Dustin Gonzales who was a delight to work with. Dustin was a true professional. He listened to my specific needs, asked pertinent questions and followed up after the sale. I felt like I had an advocate when buying the truck. I work for the Denver Rescue Mission and have supported Freeway Ford for years due to their mutual concern for the poor in our community. They walk the talk when it comes to giving to the homeless and indigent in Denver.

rkpete4150

Feb 15, 2011

Zack did very well in the sales process. He answered all the questions I had and showed me a variety of options. They were very fair with my trade and once I made the decision of what I wanted to buy the process went very quickly. I would recommend Freeway Ford to anyone.

Norm Fox

Feb 12, 2011

We were looking for some particular features in a late used or new 2010 model Explorer. Ron was exceptionally well versed in the equipment and knew exactly what was available on the lot that met our needs.It was due entirely to his efforts that we found exactly what we wanted and were able to negotiate a reasonable price. We went home that same evening with just the vehicle we wanted without the usual car buying scenario of going to the finance manager with an offer coming back with a counter offer, etc. We already had an offer from another dealer on a similar vehicle and Ron with his no nonsense, but humorous approach made it a no brainer to buy from Freeway Ford.Thank you Ron

murphys0711

Feb 8, 2011

I came into Freeway Ford because I needed to reduce my monthy payments. Dustin listened to my needs and went to work. He found me exactly what I was asking for and was able to put me in the car that day. It was so easy from choosing a car to signing the paperwork. Thanks for the great no-hassle customer service.

srg69

Feb 7, 2011

I have leased for the past 10 years so I have always dreaded the visit to a car dealership. It's just not a fun thing to do when you are looking for what you really want and they try to sell you something else. I was a referal to Freeway Ford so I checked it out. I have to say that Ron is a very knowledgeable and honest man and made my car buying experience a pleasant one. I got what I wanted for the price that would fit in my budget with no hassles. I am very pleased with the total outcome and would highly recommend Barbee Ford to anyone.

whonozz

Feb 1, 2011

I was looking for a Ford Escape and decided to visit Barbee's Freeway Ford at the suggestion of a friend who had purchased several vehicles from the dealership.When I arrived at the dealership I walked into the showroom and was greeted by one of the Salesmen ( Sean) who welcomed me and asked how he could help me. I told him I was considering buying a Ford Escape but wanted to test drive one. Sean and I walked around the lot and took a look at all the Escapes that were in stock. Based upon the equipment I was looking for he suggested that the Escape limited was the best fit.I test drove the limited and was very impressed with how it drove and handled and they had the color I was looking for ( white ), Since I had done some research on http://Edmunds.com I had a pretty good idea what the price should be. After a rather quick and painless negotiation ( not alot of back and forth) we agreed on a price for the Escape that was fair given the homework I had done. Once we agreed on a price everthing moved along pretty quickly and I was out the door with my new car in just over an hour.I have been to quite a few car dealerships over the years and it was not something i usually enjoyed because of all the nonsense and games but I must say this place was different in that it was a quick and reasonable buying experience. I have already recommended Barbee's Freeway Ford to a few co-workers and I know for sure that one of them purchased a truck and told me he had shopped around and thought he got a great deal.

mwhittington81

Jan 7, 2011

I purchased a 2004 Volvo XC-90 in Aug 2010. Unfortunately the car I purchased for $12,500.00 has cost more than $16,000.00 in 5 months. I have had to with the help of a warranty company replace the timing belt, front sway arms, rear axle, rear ball bearings, the whole transmission, drivetrain, transfer case, steering system and the list goes on. I contacted the Manager of their used car sales and explained the situation to him. I simply asked them to do the right thing and help cover my out of pocket costs, considering the ridiculous amount of work the car has needed in such a short period of time, but to no avail. This is a truely unjust situation and I find it disconcerting that such a large company is so nonchalant about what has happened

chicsa

Dec 6, 2010

Four years ago, I purchased a pickup from these people. After $2500 in repairs, the first week, I had a solid vehicle. Unfortunately, even though they promised to hold the title for me, they mailed it to my house, 1500mi away. Fortunately, I made a subsequent trip home and retrieved my title.A mixup in the paperwork, but these things are rare, right? Wrong.This time, I purchased an SUV. After 4 trips to their service department the first month, I think I have a reliable vehicle. I still don't have a title. It's been 6 weeks of them telling me that it should be here in a couple of days, and now they tell me that they mailed it to the former owner.During my most recent trip back to the dealership, I talked to another customer who also has not received his title. It has been so long that he had to get replacement temp tags, and those have expired, as well. The dealership, of course, refuses to pay for the extended temp tags.

lealarid

Feb 2, 2009

These guys did everything they could to get the deal done! Ausome!! We got the greatest deal when we didnt even think it would be possible to get financed. We went in told them what we wanted, closed the same night and made certain we got financed. Kevin was ausome!!! Will do business again!

aadmikep

Feb 11, 2005

RESPECT is lacking.<br><br>I work nearby and here the commercials for this company. Since I like Ford trucks and SUVs. Every time I go there, I find myself leaving, promising myself to never go back. They advertise something as if they are selling lots of them at a particular low price. If you go there for the ad, you'll most lieky find that they have ONE and it's got rediculous milage and in very poor condition. They will try to get you to buy something else which is likely much that's more expensive than elsewhere.<br><br>