Used Cars for Sale at Bartlesville Chrysler Dodge Jeep in Bartlesville, OK

Krattiger123

Oct 18, 2016

I purchased a vehicle through Bartlesville CDJR about a month ago now. The entire process of this purchase has been a farce from the very beginning. Originally I approached a salesman about purchasing a new Ram. I provided my information and waited about 3 days before finally hearing anything back and the only reason I heard anything was because I finally reached out after over 72 hours of no contact. After that I had an approval from a lender but there wasn't anything on the lot apparently that met what I was looking for so they were going to need to do a dealer trade. Which was fine with me because if you're spending that amount of money on a vehicle it should be exactly what you're looking for. I then waited another 2 days without hearing anything, so I reached out again and was asked if I could please select a different option so they don't have to go through the dealer trade route because it's "very difficult". So i decided that a charger would be fine so long as it had the options I wanted. I was suggested a charger that was completely base, I asked again if we could add more options, i'd even be willing to pay the additional price for them. once again went all day without hearing anything, finally he came back and said that there isn't anything on the lot once again. Tired with the whole process I agreed to the original charger at the price quoted to me. We agreed on a price and said he'd even deliver it to me, which was great. Finally I was receiving some sort of good service. The saleman had texted me first thing in the morning and said he'd get it through detail and have it delivered soon. Hours went by and I heard nothing, so I contacted him and asked when I can expect him to show up and he said "The driver will be leaving soon". It wasn't until 9:00pm that night that the driver showed up with the vehicle which left me sitting at work for over 13 hours. I went over the paperwork with the guy that delivered the vehicle to me and an extended warranty was slipped into the mix (fortunately I read all the paperwork) so I didn't sign that sheet and the driver shook my hand and was off. 3 days down the road I get contacted by the salesman and I was told that I needed to resign all the paperwork since I didn't want the warranty. it took another 3 or 4 days for the paperwork to get delivered back to me and the pricing on the paperwork was incorrect which jumped my monthly payments up by almost 70 dollars monthly. So he left and went back and said he'd have it corrected and bring me the correct paperwork. I didn't hear anything for over a week after this and finally I called because I was needing the tax/tag/title check and was informed that the salesman had quit and nobody bothered to check in with me regarding the paperwork. I was told the finance manager would contact me and we'd get it figured out. I never heard anything from the finance manager so I called back the following day and was then transferred about 3 times before landing on somebody that again told me the finance manager would contact me back. Once he finally got in touch with me, he figured out that flaw in the paperwork and told me that somebody would be by that day to deliver the documents to be signed. I waited at work until 9:00pm again and nobody showed up. I called the next day once again and spoke with a different finance manager. She said she'd meet me the following weekend on Saturday so I can sign the paperwork. I took the day off saturday so that I could be ready to just get this done with and waited all day saturday and finally got a call at 7:00pm that she got busy and needed to come by on Sunday. I'm irritated but I agree even though I was planning to leave town on Sunday to meet with some family. I did not receive a call Sunday and nobody showed up. So I called the following day (Monday)... I asked to speak with her and was told that she wouldn't be in that day but she'd be in tomorrow. I called them today (Tuesday) and was told that today is her day off... If you want to be put through the most piss poor buying experience you can be offered go to Bartlesville CDJR.

Kezrms

Jul 19, 2016

Went to look for a used car for my son going off to college. Was greeted by a young man that took us inside to find a list of cars that met our criteria. The cars he found matched our criteria but were complete junk. All of the cars were dirty and had not been cleaned up. Found one car that we were interested in and took a test drive. During the drive the young man used more F bomb's than Kevin Hart. We ended up going next door to the Honda dealer and buying a better car with a professional sales staff.

Ldh313

Jun 24, 2016

Everyone here has been great to work with! They have a positive attitude and genuine willingness to go the extra mile. It was definitely worth the drive to Bartlesville, and I even had time lunch in the historic downtown district. I very highly recommend!

Terry and Sherri Agena

Sep 29, 2015

My husband and I have been looking for a "hellcat" for quite some time now. They received one in and called us right away. They accommodated us in every way possible as we are from out of state. Our salesman Dennis is quite unigue! LOL...very helpful and stayed on the ball. Called us back everytime we had questions and kept us up on the happening.Sales manager Bruce was also very helpful. The financial department is awesome. They all worked very hard to get us a good price and a great rate.Thank you guys so much.Dennis even went so far as to call us a couple days later to see how everything was going and if we had any questions.Now that is customer service after the sale!Would we buy from them again? Heck yes!!!! Sometimes it's not about how far you have to go to be treated with respect!Thank you so very much to EVERYONE at Bartlesville chrysler!!!!!!!

BOOM BOOM

Sep 28, 2015

love the people at Bartleville CDJ .. great service and everyone is nice. i get all my upgrades etc through Justin Carr, go see him ASAP and get the best rates on ANY vehicle.

girlcop958

Sep 23, 2015

I had the best car buying experience ever at Bartlesville Chrysler Dodge Jeep Ram! Thank you for the outstanding sales and service! I would highly recommend Justin Carr to anyone looking to purchase a new vehicle! Everyone at this dealership is very friendly, knowledgeable and helpful!

Ashley Benner

Sep 22, 2015

I dealt with a salesman by the name of Kris Redd and he was a very helpful and patient salesman. He was very knowledgeable of the product as well. I had the easiest time I have ever had with purchasing a car dealing with Kris. He made the buying process very easy and understandable for me. I will most defiantly be going back to the dealership for future purchases and hope to work with Kris. Great clean facility and very friendly staff.

Lisa Taylor

Sep 22, 2015

The salesman was amazing. He was very helpful and patient with me in trying to find what I wanted for what I could afford. I will defiantly go back if I am interested in finding another vehicle. Thanks so much for the awesome service guys!

kwaggs

Sep 22, 2015

They helped us out SO MUCH. My husbands dream car was unavailable to us previously and James Wilson helped us out TREMENDOUSLY. Not only were we able to get it, we got it at a price we could afford!! This is an amazing place to buy a vehicle!

KimB.

Sep 22, 2015

We purchased a vehicle from Bartlesville CDJR because our adult son had the most awesome experience ever purchasing a replacement vehicle after loosing his first new vehicle in a wreck that left his vehicle totaled. Our Son had dealt with one of the Owners Ayman Tamer and our salesman Justin Carr prior with the purchase of his first vehicle, and it made sense to work with them again. After 34 years of purchasing previous vehicles from other dealerships and also dealerships in other states, I have to say when we purchased our vehicle about a month ago from Bartlesville CDJR it was the best experience ever. I asked for something RED and FAST and was offered my dream car. The financing was approved very quickly. And we were out the door very quickly. Love this Dealership. They are very friendly, professional and clean. As soon as we are ready to replace my husbands vehicle. We will head back up Highway 75 to deal again with our newly found family in Bartlesville.