Used Cars for Sale at Basil Toyota in Lockport, NY

Samo

Feb 13, 2016

This was my second lease from Basil Toyota. I was given a great deal as I was able to lease a new 2016 Toyota Camry even though I had 5 months left on my 2013 Camry,and my payments are even less per month. Mike Otwell was the one who help me with this great deal. He was attentive to any concerns I had and made sure the whole process went smoothly and quickly. He reviewed with me the benefits of Toyota Car Care and the road side assistance. Mike also was the one I dealt with on my first lease from Basil.Because my experience was so good, I requested Mike again.when I visited the Basil. . Any time I took my car in for the routine maintenance, I found them attentive and friendly.. I like the idea that they check the alignment every time you take it in for service and give you a printout. I have been happy with all aspects of the dealership.

Caroline Dowd

Feb 3, 2016

This dealership was wonderful customer service. They really worked with me and found me the best car for me within my budget. They also worked around my schedule and got me in and out the day I got the car very quickly so I could make it to work. Other dealerships make you feels like once you buy a car they forget you and this dealership was the opposite which was a very pleasant surprise.

John Wolf

Jan 20, 2016

I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine vehicle reception area -- a climate-controllled garage so clean you could eat off the floors. Next, one of their 4 or 5 service hosts comes out to greet you, get a little information and then leads you inside to set up your service appointment. From there you can wait in their fireplace lounge complete with free hot and cold beverages, big comfortable chairs and cable TV. You can check on things back home or at the office using their free Wi-Fi or the computer room. When your vehicle has been assessed, a technician will come out to find you and explain what your options are and exactly what things will cost, how much time it will take, ask if you want to continue to wait or would like a ride somewhere (they'll pick you up too!) -- and will give you options to fit your budget, although they are VERY reasonable with prices to begin with. When your vehicle is done, it will be waiting for you back in the reception area (usually a lot cleaner than when you drove it in) and you're on your way knowing they did an excellent job at a fair price. If anything is not to your liking, just call or drive back during their exceptional no-appointment-needed, late night and weekend hours. This is like no other auto service place I've ever visited. You owe it to yourself and to your vehicle (all makes and models, not just Toyota) to go there. They really are amazing!

Bob

Jan 7, 2016

Been there many times before for usually excellent service. This time I had a 25000 mile free oil change and check up that seemed to take quite a bit longer to complete than I had expected even though there were only a few people ahead of me. Also, upon return of my vehicle, the visual display for my AC and Heat was inexplicably changed to an unfamiliar look. I managed to figure out how to get it back to the way I had it after a few minutes of trying this and that, but I was a bit disappointed that this had happened in the first place. I guess I just wouldn't expect a service tech to return a vehicle to the customer without taking the time to revert any changes he made to the customer set up of visual displays. The service managers are very friendly as usual.

WNY-AWD

Jan 5, 2016

I bought my car 3 years ago. It hasn't needed any repairs. The only thing I've had to do is regular maintenance (tires, wipers, oil changes, etc). The sales agent that sold my car, James Porco, listened to what I requested and found me a car that was less expensive than the models I was viewing, on my own. It has been the best vehicle I have ever owned (out of 4 in my total history). It was exactly what I needed. He then called every year to check on my satisfaction and make sure I was happy with the car. He made no attempt to sell me anything or ask if I was ready for a trade in. It was just honest concern and friendly follow up. Not only would I buy my next car from Basil Toyota but I would buy from James Porco if he hasn't already been promoted.

Happy couple

Jan 2, 2016

We got our oil changed..LOF. The Service Manager was accommodating in adding air filter,etc. They Ck the wheel alignment ,courtesy. It was ok...showed test results....liked....upfront. Also, we requested a tire rotation, and they noticed the tire treds were low, again showing results of the high tech test. Helped to make an informed decision. The manager gave us a price for 4 tires...60,000 miles kind.And their was a sale on 4 for price of three. The price was good . They have a good warrantee. Lifetime rotation, replace tire if beyond repair in 1st yr.,half price during 2nd year. Overall I felt good about the visit.

Joe Fincel

Dec 9, 2015

This was our fourth time with Basil. Very professional with facilities and staff from customer service to tech service.

Feng Pan

Nov 6, 2015

Scot help me with the purchase for the whole time. And Chris is also keeping contact me during the process. Basil Toyota is a really nice dealer, very professional and convenient. You can definitely find the vehicle you want in this dealer store. I just got my RAV4 here, it's a great pleasure driving it.

Zuzu Dulaeva

Oct 1, 2015

I have serviced there our 2009 Toyota Corolla and 2003 Nissan Xterra. Brian Button in the Service Department is always very friendly and very knowledgeable. He is always there to go above and beyond to help, to explain the service required, suggest alternatives, and give whatever discounts they have available. The whole department is very efficient, and as is most of the personnel, friendly and knowledgeable, starting with the girls in the customer service answering the phone. The technicians are absolutely knowledgeable, they do their work quickly with a high quality.

Sharon Richardson

Sep 24, 2015

My husband and I have purchasing our vehicles from Basil Toyota since 2001! Our most recent experience has been the best, with Mark Stisser and his team! Or sales process was quick and hassle free. Mark and his team ensured we were informed and supported each step of the way, and that support has continued far beyond our purchase. We love the service area of this dealership and will continue to bring our business here and recommend them to others!

FS

Jul 4, 2015

What a great dealership to deal with. I am a returning customer who traded a Venza in for a new Highlander. Scot Schoembs and the rest of the Basil Toyota team were fair and applied a straight forward no gimmicks approach. Thanks Basil Toyota!!

Gary Capen

Jun 24, 2015

The service department is very convenient and my wife was out of there in 30 minutes.

Matthewb396

Apr 21, 2015

I do all my automotive business with Basil Toyota. They take care everything quickly and precisely and have a splendid customer lounge. I've found that their prices are competitive and sometimes lower than other shops in town. I trust them with our Toyotas and maintenance and repairs on my old Chevy pickup as well.

AG

Apr 2, 2015

The staff at Basil Toyota was polite and helpful from the moment I walked in the building. They understood my budget and we were able to make something work. I'm so happy with my new Toyota Corolla and I'm so happy I went to Basil Toyota.

Fred Tyler Avalon fan for 10 years now

Mar 24, 2015

I was very impressed with this Basil dealership Mark S. Was very helpful with my questions, and with my Avalon purchase This was my first purchase from Basil Toyota, and I would recommend Friends and family. I will be back when I am ready for another purchase.

JW

Feb 17, 2015

Great customer service during most recent visit for new tires and oil change. The sale team for the purchase of the vehicle was exceptional. This dealership makes the buying process very easy and exciting. I recommend using Basil Toyota for all car purchases!

sabresfan

Feb 11, 2015

Very friendly staff. If one person didn't know an answer. They didn't hesitate to find someone that did know. I went in to get my car inspected and walked out with a new vehicle. Im really excited to seeing what the future brings.. I may go back for a 3rd... Down the road

kcollea

Feb 10, 2015

I called to make an appointment and they were able to get my car in the same day and offer multiple times to choose from. I brought my car into the service department for an oil change and tire rotation. I was only there about 30 minutes. The waiting area was very inviting. Also, the guy a the desk answered my questions about taking an extended road trip in my vehicle. Great service! Kristin Collea

folkie

Jan 27, 2015

The Customer Service Manager was there to greet me. He was friendly. The Ck. Up was fast. 15-20 minutes at most. The manager answer my question about my Service Agreement. The car was waiting for me with the keys in it. Very pleasant visit.

John Shimrak

Oct 17, 2014

I bought a Subaru Impreza from them in May 2014. I love my car and was able to negotiate a good price with no hassles. I returned a few months later for my first free complementary oil change and they were very quick and courteous. In addition to the oil change, they fixed a few little cosmetic things on my car without me asking. Fair prices on the cars and service along with courteous staff would keep me coming back. I now see why my family has been going back to the Basil family for years. Would recommend them to anyone.

Tania Servos

Oct 17, 2014

Basil Toyota has been a great dealership for me. In 2012, they went above and beyond to get me a great deal on financing so that I could get the vehicle that I needed within my budget. The service department continues to deliver with friendly, attentive staff that listen to my concerns. The building and property are clean and well lit, there is a changing table and a tot seat in the ladies room, and fresh fruit and beverages are available in the waiting room. They've even come out with coloring books and crayons when my daughter isn't content to sit and watch TV. I'll continue to come to Basil Toyota, and Basil VW is right next door!

countryboy

Oct 11, 2014

The Service Manager was very friendly,and pleasant. Our wait was quick,40 minutes.

Paula

Oct 11, 2014

Great place to wait and also have given a free loaner when my repairs were going to take a while. Upfront on repairs and they stood by their work when a product did not last.

Don Edman

Sep 30, 2014

Fantastic Customer service. Fast, friendly, price friendly, clean and new dealership, great service hours

Beth

Sep 24, 2014

Came in to just test drive a car, we were shopping around . We never left due to the fact we were convinced that this was the best place to a used vehicle. The one we went to drive started out on the questionable category, the battery was dead, but we were still interested because of the low mileage. We were about to leave because we wanted to shop around when we were approached that they could give us a better deal not only on the asking price but also a lower apr. than what we came in with. Only problems were the when we were offered the add-ons(accessories,warranty) and declined I could see them starting to lose their composure. I have been retail for 15yrs, my husband 25+yrs. and we know from experience the customer is always right. We were told no money down but then that changed and said it was to cover the cost of dmv fees. I say be upfront with buyers, get to know their needs, don't pressure anyone into buying, like I say we were on our way out when we were approached with a deal. Loved the deal, just didn't care for the way it was done. I bought a car a week ago locally and was treated better, no pressure buying,clean vehicles on the lot. Like the title says good/bad. Thanks for reading.

Upstate NY Car Buyer

Sep 9, 2014

They would not sell me the car at the advertised price.

Bill

Aug 30, 2014

I am a retired military veteran and currently working for the federal government. I have purchased my share of used cars in many different states. I purchased a used 07 RAV4 on Aug 9 for my teenage daughter. I was told that each used car vehicle undergo a 160 point inspection. I even allowed the credit manager to talk me into purchasing an extended warranty for $1690.00, mainly because I dont want my daughter to have vehicle problems in future while away in college. Well, two weeks in and the A/C belt started squealing. I took the vehicle in on a Monday after work and was told that they did not have a belt in stock and for me to come back on Saturday. I returned on Saturday and after an hour of diagnosing the noise. I was told that it might be the A/C pulley and that they needed to call it in to verify if its under warranty. I was not concerned at the time, thinking I just purchased the car and an extended warranty. It must be covered under the two options. The service staff even gave me a loaner for the weekend. I later learned on Monday that the problem was not covered under either warranty and was told mechanically there nothing wrong with the car and that it was safe to drive. The squeaking was getting louder. I then called customer relations and spoke to Amy, who was supportive and agreed with me that I should be happy with a newly purchased vehicle. She advised me that she would speak to both the sales and service manager and get back to me. After four hours with no phone call, I called back and spoke to a gentleman. I did not recall his name. He also was supportive and stated that he will get back with me on a resolution. He called back in ten minute and stated that he was told that there is nothing they can do, because the problem was not under warranty. He changed from customer advocate to loyal employee. I fully under his action, because Basil signs his paycheck. I took the car to my loyal auto repairs shop downtown and was told that the serpentine belt is going bad and had belt dressing on the surface. I had it changed and the squealing was reduced, but still persists. They suspect it might be the A/C pulley also, which Ill get it repair next week. As a member of management, I understand that sometimes negative feedback dont allows make it up to management. In any business customer loyal is paramount, not only for repeat relationship, but word of mouth referrals. Basil has failed me on their lack of customer service and not standing up to their products. I hope some member of management get to read this rebuke. I am not criticizing Toyota products. I own a Sequoia and a Camry and they are both great vehicles. I am also in the market for a Venza in the near future and you can bet I wouldnt be visiting Basil Toyota in Lockport, NY.

cindy toyota buyer

Aug 1, 2014

Not only is the staff efficient and knowledgeable but the surroundings are also. I have purchased Toyotas over the last 10 years or so. All three cars have been fine along with the service. There was a free dinner and training night which was a pleasant experience and the information was useful. The food and the info has always been fine but this year's was the best. The free service for maintenance (Toyota Care) is fantastic. It is easy to schedule and not a long wait for your car. There is always fresh fruit and beverages while you wait...nice touch! Extras like help with programming GPS or hooking up phones are done anytime with a smile. The salesman, James P. has been always been knowledgeable and followed up on questions. I am pleased that he has received a promotion and am sure that the new sales person will be just as effective. cm

Dave Shugarts

Jul 18, 2014

It was number eight car I got from Mike Basil Toyota. Each time it is better than the last. This time I worked with Bruce Jones . He was EXCELLENT. Save yourself time . Go to Mike Basil for your next Car. The Service Dept is also Great.

Mommy Maven

Jul 11, 2014

The service department is friendly, efficient and knowledgeable. What I appreciate most is they do not have a maintenance schedule they push on clients to follow. They recommend changing fluids, etc when needed, not based on mileage like many other places. The facility is dog and kid friendly with fresh fruit for snacks and a bathroom with a changing area Added bonus, is a tot seat in one of the stalls so mom can have her hands free and doesn't have to worry about her baby crawling under the stalls and touching everything (thank you)! The turn around time for basic maintenance is quick so waiting time is limited. My favorite dealership so far and I've lived in a few places and drive a lot, so I'm in for a lot of oil changes.

Renae h.

Jul 10, 2014

The best dealership EVER! Scott Schoembs was my salesman and he was very pleasant, courteous, knowledgable and ver thorough throughout my car purchase! Thanks Scott for everything and such an excellent job! Never hesitate to visit basil Toyota and make a purchase! Great job!

Joe DiMaria

Jul 8, 2014

As always, the appointment was easy to set-up. Service is timely and thorough. The facilities make it easy to wait?

Frank

Jun 12, 2014

Just purchased our 2014 Highlander. This is the fifth Toyota our family purchased from Basil Toyota. Kudos to both Taylor Tagliarini, sales consultant, and Adam Beck, sales manager. Both made purchasing this vehicle a very positive and enjoyable experance. When we picked up our vehicle, Taylor made sure that my wife and I were filmiliar with every option of our new car. The pride he takes in his work is remarkable. This is our second Highlander. Our 2014 Highlander is the best car we ever owned. Go Basil!

Sam

Jun 10, 2014

very enjoyable experience from customer service to sales, If experience continues I will be a return customer

country guy

Jun 6, 2014

Excellent, friendly service. Service Manager was helpful in suggesting getting inspection done today to save a trip up. Also, got me out fast. Very pleasant visit. Thanks!

Ivor L

Jun 2, 2014

Very good customer service and repair service. They never try to sell you unnecessary repair service.

Chuckoma

May 24, 2014

Went there with my mom on a Thursday to look at a couple of vehicles I saw listed online, not expecting to buy. None of us were happy with my first vehicle or the service from another dealer, and we still owed four years of payments on it. Test drove both vehicles and decided which I liked better, all while not being pushed to finance. They knew it would be difficult for us to do so since we still owed so much, but the vehicle I liked was in our driveway by Friday. They did what they could for us and it worked out. Everyone was impressed by the service and the vehicle, including my dad who was very cautious because of our previous experiences, and my brother who is a "mopar no car" kind of guy. Very pleased. Definitely would refer anyone, and return myself. Also the whole experience was rather comedic, as all of the sales people were split into two teams. The teams had to carry a can of beans that got bigger each time they lost. My dad offered to buy the beans with the vehicle off of the sales people. It was an expensive can of beans.

rick

May 15, 2014

I went there with my daughter on Thursday night and an older gentleman "greeted" us with nothing more than a can I help you? it was hoe he said it , like we were a bother. wanted to buy my daughter a rav-4 but it seemed as though there was no true salesman ship. It was my second stop and I had just left northtown were the young lady there was excited, nmot pushy and made the entire process far from painful. IF you are shopping for a Toyota don't bother here.

joywill130

May 13, 2014

Great Dealership. Very comfortable. Nice sales people.

Shelley R

Apr 29, 2014

Professional, accommodating, friendly and prompt. I keep coming back. Thanks!

JCH

Apr 27, 2014

First rate from the moment you pull your car in..reps are polite, take necessary info, listen to everything you say, what concerns you have..work is done in a timely matter, if something unforeseen comes up, they explain every option and cost..Facilities are comfortable and always clean and neat..very pleased with any and all service done to my car there. I drive the distance because of the trust I have in everyone there, knowing it will be done correctly and done right the first time..

The LeRoy's

Apr 21, 2014

We recently bought a used Rav4 from Basil Toyota. The salesperson, Mark, was very helpful and gave us the deal we wanted. He took care of a couple cosmetic issues we had to our satisfaction. We are very happy with our experience and quality of our vehicle. We will come back again!

Jim C

Apr 4, 2014

Adam Beck, Taylor and the support staff were professional, courteous and timely. Always helpful throughout the process, their message was consistent: cutover needs and satisfaction! Good cars are always available...exceptional sales and service, go to Basil Toyota!

ben

Apr 3, 2014

Tim secrist was my salesman. Not pushy at all. Very helpful. Even the finance department was nice. Great dealership and great deal!!

jim b.

Mar 23, 2014

good experience, jordan was very helpful, no pressure, will go here from now on, wife and myself both leased cars here.

Bonn

Mar 16, 2014

Bought my first car and they gave me the best price. Best for my budget .

Larry Morrow

Mar 7, 2014

My wife and I have purchased two cars from Basil Toyota in Lockport now and have found them excellent people, very friendly, and honest. We always know what the costs for repairs are going to be, and we have not had to wait long for service. The service department is one of the best organized I have seen and they take great care to make us feel as part of the Basil family. Thanks guys and gals. God Bless, Larry & Allie

Cindy M

Mar 6, 2014

All the people there, sales, financial, service, reception, accessories were all very nice and polite. Made sure we were taken care of and didn't need anything. Facilities, showroom, waiting room, everything was clean and neat. I would recommend basil toyota in lockport to anyone. And thank you Taylor and Chris for all you're help in getting me the vehicle I have always wanted. Thank-you!

Big Jim

Feb 26, 2014

Purchased a 2014 Tacoma pickup. My salesman, Fritz, was knowledgeable, personable and a pleasure to deal with. I was able to negotiate a fair price for my trade and the new Tacoma. I don't feel as though I "stole" the truck, but I do feel that I got a reasonable deal and was treated respectfully. Can't ask for more than that. Five stars all around for these folks.

TobyJ

Feb 20, 2014

All of my dealings with Basil Toyota has been a pleasant experience.

Buffalo Ray

Feb 11, 2014

The buying process was great. Got a fare trade in of my old car and left the same day with a great car my sale man Tim was a pleasure to work with. I would recommend basil Toyota to any buyer,

Dan C.

Jan 31, 2014

We have now leased two vehicles from Basil Toyota (2013 Camry and a 2013 RAV4) and we have been very pleased with them. Our experience with the salesperson during our first lease was so positive that we went back to him the second time as well (Jordan). He made the process simple and explained all the numbers to my satisfaction and answered every question we had. We also had car starters installed in both vehicles and the first follow up appointment as well. Everything went off without a hitch. Very little waiting, and friendly service. Buying a Toyota is kind of a no-brainer, so choosing a dealership is really the toughest decision to make in the process. I feel like we picked a winner with Basil.

Mommy Maven

Jan 30, 2014

Great service department. They can always accommodate my appointments and my million questions such as is my Toyota Care and Road Side Service valid in Canada. They offer rust inhibitor protectant. Their waiting room is also great - very big and connected to the showroom, so we can easily walk around and check out the new cars without feeling pressured. They offer free wi-fi and free refreshments. The only improvement I would recommend is to wash my car with oil changes. It would be nice to drive away with a shiny vehicle.

Steven

Jan 30, 2014

engine light came on 1 week after purchase was told if it came back on to a jeep dealer took it to a jeep dealer that has it for 3 days and no loaner available from either dealer why to treat a person that purchased their first car

Miaoda Huang

Jan 25, 2014

Sales persons Jordan and Fritz are nice and knowledgeable. The car runs nicely and the price is within my budget.

Prius Owner

Jan 25, 2014

The service from all staff is wonderful. This is my 3rd Prius and I have had all of them serviced by Basil Toyota. they are great.

harlod

Jan 24, 2014

The people at Basil Toyota were friendly and curious. Salesman was easy to deal with, no pressure and always followed up. Would recommend .

Larry Morrow

Jan 23, 2014

My wife and I have bought cars from Basil, and we have all our service and repairs done there as well. They are highly capable folks and they do make sure you are informed. I have some financial restrictions do to retirement but the prices of repairs are high no matter where we go. If I pay top dollar, I want the best and we get it here at Basil. I do recommend them highly.

Johnk9

Jan 18, 2014

I was very happy with the process of buying a car at Basil. Our salesperson was very helpful in our selection. We got the car we wanted with a great warranty. Kudos to all the folks who helped us.

Sdusejr

Jan 15, 2014

I received excellent service at basil. They made it very easy and stress free to find a car that would work for me. They were very thorough when going over all my finance options. They explained very form I had to sign instead of like most dealerships I've gone to where they just fly through it saying sign here here and here. I would highly recommend this dealership to anyone looking for a new or used car.

vivin vaid

Jan 15, 2014

I bought a Toyota Camry 2012 last week. After I bought the car, I realized that it came with only one key with no spare keys. When I contacted Basil staff they told me that the car was supplied with only one key since it was bought at an auction! I was upset about this. However I contacted Mr Shannon, General manager with Basil. He was extremely cooperative and promised to give me a spare key. Very happy to note that the Basil staff great after sales service. I am very pleased with the Basil staff. Great going guys!! vivin

country guy

Jan 12, 2014

Friendly, helpful. Answered questions about the tires, and repair needed,For alignment-good price. Nice,comfortable waiting room.

Mrs. N.McClamb, former Honda and Nissan owner

Jan 10, 2014

I looked online and saw my new baby...I sent them an email and I was contacted immediately (with an offer to test drive). I received the call on a Sunday....Monday I test drove the vehicle, Tuesday I drove home with it. I started off 2014 in a nice "new to me" vehicle...and I was not pressured to buy it! This was the most secure, efficient car buying experience. My vehicle is covered from bumper to bumper. I bought a 2010 Toyota Venza. I love the car. There was an issue with the paint on the car - the dealer is taking care of that at not charge. From the charming salesperson - Filip, to the finance manager Chris, I got the best deal and am very pleased. I highly recommend this dealership...and they have the friendliest phone staff I have ever dealt with! That sets the tone for the entire experience there...an the customer service person Kiana was quick with contacting me!

Paul & Bev

Jan 8, 2014

Our first time buying a brand new vehicle. Our salesman gave us all the information we needed to decide between lease, used or new. He was AWESOME in his knowledge, friendliness and helpfulness and all without feeling pressured. I will definitely go back for my next vehicle. We leased a Prius and have been thrilled with the vehicle and the followup from the dealership. We just took the Prius in for scheduled maintenance and the staff was excellent. They offered us complimentary hot beverages while we waited in the homey feeling waiting room. TV, fireplace, free Wi-Fi and comfortable seating. WOW! Our salesman again came over and asked us how things were with the car. He was exceptional in his treatment of us as was all the friendly staff. This is the place to go if you are looking for a vehicle. Ask for Jordan as he is an exceptional salesman with no pressure and plenty of knowledge.

IVOR E

Jan 7, 2014

Very satisfied with the the overall process in getting a car. No one was trying to force a car down your throat and my salesman was very patient and helpful.

S.F.

Jan 7, 2014

My first service visit with 2013 Camry. Excellent job. Very comfortable waiting area.

Nick

Jan 5, 2014

So far this is the best truck I have ever owned. I thought the price was fair and dealer was very attentive. My wife had purchased her car from Basil and we have been very happy with the Toyota brand, so when I decided a new truck was in order, she insisted we go to Basil.

R Healy

Dec 29, 2013

Took my Tacoma truck here for 30K service and detailing. Truck looks fantastic and on top of that Steve provided me a $30 coupon for the detailing. Later I got home and found two more coupons sent to me in the mail, called the dealership and they honored those too. I ended up saving $50 from the bill. If the sales department is as good as the customer service department I look forward to purchasing my next vehicle at Basil Toyota.

Emily M.

Dec 4, 2013

Ive had my car repaired here for years and they have always been great. Recently I decided to purchase a new car and I can not say enough about how easy and painless the entire process was. All of the sales and financing guys were friendly and had great senses of humor. They are very patient and not pushy at all. I recommend Basil Toyota to all my family and friends!!!

Sam Smith III

Dec 3, 2013

I have a 2005 Prius that runs today as well as the day I bought it, thanks to the excellent work provided by the service department at Basil Toyota. Can't say enough about the care they have given my car. I highly recommend this dealership.

John Bugyi

Nov 7, 2013

I can,t say enough about my visits to Basil Toyota. work was done right ,people are friendly. What else would anyone need.Grat job!

Chris

Nov 6, 2013

First time Toyota buyer, process was simple, smooth and there was no pressure to close the deal. Purchased optional accessories, parts arrived w/in 1 week and appointment was scheduled on a Saturday. We were provided with a loaner car and breakfast at a local restaurant.... all at their expense. Wonderful customer service, everyone is extremely friendly and not arrogant or cocky that you get at some dealerships!

New Toyota Owner

Nov 4, 2013

After 5 chevrolet's I decided to change dealerships and brand of vehicle. I couldnt be happier with my purchase of a Toyota, or the service I received. Everyone in the sales office was pleasant and there was no pressure to "close the deal". We walked in one night and left the same evening with a car. The staff stayed late to ensure everything was ready before we left. I would recommend Basil to friends and family.

Ramon M

Nov 1, 2013

Fantastic customer service and all around awesome buying experience. Great financing options and left the dealership with our new Rav 4 same day. Highly recommend Mike Basil Toyota.

Highlander

Oct 31, 2013

Jordan was a great person to deal with when buying our SUV. He was kind, knowledgeable and not pushy when we were deciding to purchase the vehicle. The facility was very nice and was organized. We will for sure head back to Basil for our next purchase.

Lyle E

Oct 23, 2013

This is the only Toyota Dealership in the greater Buffalo area you will ever need to visit. Great Experience. A 10 Rating Lyle E

Matt B

Oct 21, 2013

The sales department is top notch and service is the best I've ever dealt with. I can't say enough good things about this dealership. You will see what I mean when you walk in. I have had nothing but good experiences with the sales team. They are clearly concerned with repeat business. I have no desire to look elsewhere for my next vehicle purchase. Both my wife and I have done business here in the past and we both agree that Basil Toyota is our dealership. My current vehicle is a 5 year Old Tacoma that I purchased from Basil about 7 months ago. It was bit on the older side and they went out of there way to make it perfect for me when I bought it. I trust everyone here! Both Basil and Toyota go hand in hand as premium brands!

ghostrider

Oct 12, 2013

Everybody I have worked with has been professional and courteous. My service is usually quick so I am in and out in no time. I like the way I am informed of recalls or other service for my vehicle.

JS

Oct 12, 2013

First time leasing, everyone was great with explaining process and answering all my questions; did have one misunderstanding, was able to remedy via email (my choice rather than phone tag or extra trip to dealer) - thanks Wally - the service department was great (was Smart Start install, not repair)! Kept me posted and took care of everything. Very nice facility, all staff very friendly and helpful. Cal in sales was wonderful, no pressure, explained options available. Love my Rav4 !

Mike Finnerty

Oct 5, 2013

This is the only Toyota Dealership in the greater Buffalo area you will ever need to visit. We shopped around at the other Toyota places in Buffalo and Basil was far and away the best as far as price (most important) and customer service. No cheesy sales people trying to make a quick buck off you. I'd recommend these guys to anyone.

kimothy

Oct 1, 2013

Need a scratch taken care of? Ask for Robert, he's awesome at his job!!

Katherine

Sep 28, 2013

Basil Toyota is a great dealership. I bought my car there and get my car serviced there as well. All of the employees I have dealt with are friendly. I recommend them to my friends and family often.

BirdMan

Sep 21, 2013

Excellent care after lease, wonderful customer service. Not too flashy, not a lot of pressure, and quality care. I've bought from Basil for years now and will keep coming back.

truck lover

Sep 10, 2013

tonneau cover purchased with truck and still under warranty was closing incorrectly and was replaced by Basil Toyota. Once the correct person assessed the cover it was addressed expediently. The delay was due to getting the one correct person to assess the issue.

Megan

Sep 6, 2013

Great service and nice people. James was a great sales rep

Andrew A

Sep 2, 2013

I couldn't be happier with my experience at Basil Toyota. I brought the whole family in late on a Saturday morning and left with a new Camry after lunch. The process was simple, our salesman (Mark S) was great and they had a huge selection on the lot. This is the second vehicle I have purchased from Basil. I should also mention that their new facility is fantastic.

Larry Morrow

Aug 31, 2013

My wife and I have dealt with Basil Toyota in Lockport now for several years. We bought vehicles, and had them serviced there as well. I appreciate that they do all services, meet every need, and have a thourough knowledge of any problem the vehicle might have. The staff in the service department are very friendly, family-like. They treat everyone with respect and dignity. They present options and inform the customer of the costs before work is started. I appreciate Basil Toyota a lot and will most likely continue dealing with them. This high regard also leaks over to the other departments as well. After all, they are a team. If we hadn't been treated well in the beginning, I would not have bought a car there and would not have experienced the other services. I pray for each staff and the customers to have the wonderful experience we have there every visit. God Bless each one. Larry and Allie Morrow

guru nanak dev

Aug 29, 2013

thee service at basil was exxxeeellleennttt. everyone at basil was vvereerrrrry niicccee thank yyoouuu

Basil fan

Aug 27, 2013

Everyone at Basil were great, very nice and professional. I would recommend them to anyone. i'm looking forward to doing business with them again,

Diane

Aug 27, 2013

Mike Otwell was a great salesman. He made my sales experience great. although i did not end up buying due to personal reason i will be back when i am able to get the vehicle i want. The new dealership is beautiful and i will be back for service

Muriel

Aug 19, 2013

My new Avalon adds to the list of many cars that i have purchased at Basil Toyota. I just had my first servicing since leasing the car. The service continues to be outstanding from all people involved. Although appointment had been made well in advance it was necessary to make a last minute change and service department was able to make change for me with no problem. The whole set up was "class" all the way. Beautiful clean facility and very nice waiting room area. Special kudos to Bruce Jones who always goes out of his way to make sure you are a satisfied customer.

Meg buffalo

Aug 13, 2013

I went to basil to trade in my current vehicle and then upgrade to a SUV. The sales people were kind, friendly, meet my needs and got me a good deal on a new 2013! Even helped to clean out my old car!

Jackie

Aug 9, 2013

Love love love my Prius III, best car I have ever owned, Love Basil for dealership. Everyone is very friendly, accomodating and serice is quick. Would highly recommend.

Jenn Manz

Aug 9, 2013

Top Notch service! They will do what it takes to make the customer happy. Beautiful showroom and waiting area.. couldn't ask for a better dealership or better people!

"Distant Buyer"

Aug 4, 2013

The dealership made it easy with them handling all out of the State registration, tags, title and taxes. During our purchase process everyone was absolutely outstanding and very professional. I would recommend anyone to drive to Basil Toyota.

Sid

Aug 3, 2013

Bought a new 2013 Camry Hybrid some months after having a 2008 Camry Hybrid. The buying process was relatively simple as I was already very familiar with the hybrid and only had to discuss the differences occurring from the 2012 redesign. I recently brought it back for the 5000 mile checkup and the service was quick. I reported a cabin road noise problem (in my opinion) relative the the drivers side. The technician spent quite a bit of time test driving the car along with other tests with nothing being found. The service manager explained the next step would involve an extensive process which might or might not reveal a problem. I elected not to proceed as the noise only occurs when on a "noisy" road and is not a serious problem. However the staff did work very hard to investigate and, to me, represents an honest effort to satisfy the customer.

Housediet7

Aug 2, 2013

Got a great deal on a used Rav4, friendly service, left with the vehicle that night! Our salesman even got our kids coloring booking when they were getting a little restless!!

Pamela L

Aug 1, 2013

This is my first Toyota and can say I wish I'd done it sooner. The sales staff, maintenance department, and everyone there friendly and supportive. I bought a 2011 in Jan. 2013 but was surprised that my air filters weren't included free since the car had not yet reached 30,000 miles.. Otherwise, no problems, and will go back to them again. Great people selling a great product, what more could you ask for!

HappyBasilCustomer

Jul 30, 2013

Very friendly and speedy service department. Took my car in my oil change/tire rotation. They found wheel needed alignment (no charge because it was under warranty!!). Great customer service.

toby johnson

Jul 30, 2013

A first class dealership. I am impressed the way I was treated in all respects

Michael h. Kucinski

Jul 25, 2013

I have always driven a Toyota Product; the last two were Toyota Highlanders; I've always used the same toyota Dealership and made a witch this year to Mike Basil Toyota! From the moment I walked into the door and was greet by Cal Tobias; it was the most wonderful experience! Cal was extremely professional and knowledgeable; most importantly listen to my needs and wants; and DELIVERED! The dealership was itself; was very pleasant and the staff most professional! I had my first experience last Monday with the service department; and they were OUTSTANDING! Mike Basil Toyota has a Client for Life!

Mr and Mrs sharonlee

Jul 16, 2013

After much research,and trips to multiple dealers where the salesman had to run off to the manager multiple times with haggling, A fair deal,with cost lower than the other dealers,was made over the internet with mister Walter cook. The price was fixed and my car delivered in a satisfactory amount of time. I was introduced to a salesman, Tim Secrest, who went over the vehicle with me. Very pleased with the process

Rita

Jul 11, 2013

We want to say that we were unhappy to learn that the cabin air filter was not included in our 2 year free maintenance. Also, unlike our FLorida dealer, the car was not washed.

Sue Fuller

Jul 11, 2013

This was my first experience leasing a car. Salesman Bill P. was very knowledgeable. Patient also. Let me drive three cars to explain the merits of each. That was the easy part. When I chose the 2013 Camry he was a real pro at navigating me through the paper maze. It quickly became a done deal! Then the accessories expert helped me choose the extras I wanted . The financial gal was a wizard. She must have to explain the same details endlessly but made me feel comfortable and quite brilliant. While all that being done,Bill had DMV and insurance work finished! We cleaned out my old car and then Bill walked me through my new car, from B 2B, in Basil terms! He helped me program the radio AND my Bluetooth! Magnificent! I am totally thrilled with whole Mike Basil team. All five star. Everyone seemed sincere in their efforts in customer satisfaction. Great synergy. I feel confident that my car will be serviced well from this team. A great day for me.

4runner family

Jul 10, 2013

We love Basil! Great place to purchase a vehicle! Very professional!

Cacizzy

Jul 9, 2013

This is the forth car purchased from this Dealer and as always everyone is friendly, helpful and knowledgeable of the cars they sell. Basil Toyota has always given me great pricing on my new cars and they have amazing service! With this new car I just purchased they actually flew an employee to MA to drive back the car I had my heart set on as there were none available in this area, to me that is going over and beyond to make their customer happy, and I know I am not the only person who they have done this for. I want to give great thanks to Bruce Jones for finding and getting the Venza I wanted!!!

Don and Linda

Jul 4, 2013

Although we have driven Toyota's for 30 years, this is the first time buying from Basil Toyota, and we couldn't be happier about the experience. We had been searching for a Toyota dealer for our car repairs, and after going to several Toyota dealers, came back to Basil due to their excellent service department. They treated us like we had purchased our cars at Basil, which we had not. This led us to return to them to see about getting a replacement for our Rav4. Tim Secrist took excellent care of us and worked out a deal with us that was more than fair and reasonable, which allowed us to get a 2013 Rav4. The gentleman that explained the available accessories was thorough and helpful and yet did not pressure us in anyway. Chris Jagielo did an excellent job of handling the financial paperwork. Everyone we met was extremely helpful and friendly.

Jgd

Jul 2, 2013

3rd vehicle I purchased from Basil. Always a great experience. Easy process, treated professionally and all questions answered

crabbygeo

Jun 28, 2013

The buying experience was great. Our salesman, James Porco ,was very knowledgeable and went over and beyond to be helpful. Certainly not the usual stressfull car buying experience one has come to expect.

louis s

Jun 25, 2013

I went to basil toyota on transit. Was taken care of very well. It was a absolute wonderful atmosphere. i will absolutely recommend it to anyone looking for a new car or used one.

Carol

Jun 23, 2013

When I arrived at Basil Toyota I was greeted by Mark who was very helpful. I traded my 2011 Corolla for a 2013 which I simply love. I had to bring my car back for service and Nicole as well as Jennifer were great in setting me up with an appointment with the service department. Thank you Basil Toyota!

syndi

Jun 17, 2013

I went to three local car dealers to lease a 2013 Rav4. Cal Tobias and the people at Basil Toyota in Lockport made this experience actually enjoyable! There was 100% transparency; Cal was able to answer any questions and did so without acting the way male car dealers often do when a woman comes in alone. I was treated with respect and patience. I will be back when my lease is up!!!!

Rich Hall

Jun 13, 2013

I just leased My 3rd. truck from Mike Basil Toyota. The people are a major reason I keep coming back. My salesman Bill Podgurski and the whole Staff went more than above and beyond to help Me , for this reason alone would I highly recommend Basil Toyota to everyone. Thanks to everyone at Basil Toyota

Amanda J.

Jun 7, 2013

This was my first time looking at cars. I had no clue what I was doing or looking for. Cal Tobias was GREAT. He had A LOT of patience with me while test driving cars and trying to figure out the best one for me. He was also not pushy like a traditional sales man are. They did everything in a timely manner and I drove off with my beautiful new lease!!! So happy!

Steve

Jun 7, 2013

I just leased a new vehicle from this dealership. I found Alan to be very helpful. So far I'm very happy. Not sure about the service department but will update that at a later time. I look forward to using them in the future as well.

Toyota fan

Jun 6, 2013

Just traded in my 06 Rav for a new one with navigation. Love the new vehicle. The sales experience ended up great in the end and this is a beautiful dealership.

Ivor L

Jun 3, 2013

Waited over 4 hours for my car to get serviced when I was the first one there for my appointment at 7am

Tami

May 31, 2013

This was my first at the new dealership and i had a great experience. Alan Schmitt was very helpful with everything and answered all my questions for me. Chris the finance manger was also a lot of help as well. The new building is remarkable, probably one of the nicest dealerships I've been to.

Gary Z

Apr 20, 2013

First all this is is the most beautiful dealership in WNY hands down! Extremely state of the art and incredibly clean. Cal Tobias was very professional and you can really tell he cares about his customers. I was also introduced to the manager before we sat down to crunch numbers, and that made me feel good/important. Usually they seem to be in a hidden office where the salesman runs back to every 5 minutes. I would recommend this dealership to anyone.

Testing the Waters

Feb 5, 2013

They posted an obviously incorrect price on the internet ("Cars.com"), but when contacted they give an actual price that is $26220 more than the advertised price. And, after double checking, the advertised price has not changed. I will not trust them to honor any deal they may offer.

Mike L

Nov 12, 2011

Went there for there for the 1st and LAST time. Would ABSOLUTELY NOT RECOMMEND them to ANYONE. We thought we were possibly close to making a deal and when we decided to trade in our vehicle; the price went UP... are you kidding we said?? When we told the salesman we were not on the same page.. he said yeah I know... we got up and walked out. He never said another word - call to follow up or anything. VERY, VERY DISAPPOINTED !!!!