Used Cars for Sale at BASNEY BMW in South Bend, IN

Jay

Oct 3, 2016

Customers are treated as royal! Great experience every time I go to the building. Everyone in the team cares about you. Thanks for the first class service!

Lar650LI

Sep 28, 2016

I have been a lifelong customer of the Basney group. They stand behind everything they sell. The most impressive thing about Basney is you are always dealing with the same people... Employees at Basney don't leave...

Natster777

Sep 16, 2016

Always excellent to work with. Scheduling is super easy, they are quick to provide a loaner vehicle, and over the top helpful when loading & unloading my car. My husband and I have decided we would continue to buy our vehicles from them just because of the exceptional experience we've had.

320xi

Sep 4, 2016

Leased a 320xi and love everything about it. Sales staff was very helpful and answered all my questions. They all worked as a team and all very there to assist me.

Beemerdude1

Sep 1, 2016

Driving from Illinois to Michigan and had an engine malfunction alert. Found Basney who took the car in and provided a courtesy car to allow us to complete our trip about an hour away. Car was repaired within 4 hours new fuel pump. Greg Perz was responsible and profession able and made our experience awesome.

Scully

Aug 25, 2016

We had the unfortunate thing of a damaged rear door on the passenger side of our 2008 BMW 535xiT. The car was repaired and finished on the date promised and what a awesome repair! It looks brand new, no issues closing the door and the color match is top notch! At the same time, I had to have a service indicator reset on my i3 and a full charge to get back home. They were not sure if they would have a loaner car if we needed it and when we arrived, Jason DelGuanto surprised us with a loaner if we needed it. As it turned out, we did not need it as we drove my husband's car while mine was charging for no cost to me. Thank you Basney! I got home and still had 10 miles left on the battery that was 75% charged! Jason is a very hard worker and the whole dealership aims to please! Couldn't be happier! Thanks so much for the great service!

SBmazda

Aug 4, 2016

Great service as always. The staff is great to work with and will do what they can to help. I would recommend them for service and to purchase. Will not be disappointed.

Catlady

Jul 31, 2016

After repairs, I am not sure if techs took a test drive as they were gone when I got car back but now have warning lights on and don't know why. Need another trip over to get them checked or reset. Otherwise Dean was on top of repair progress and kept me informed well throughout repairs

jagreddy

Jul 11, 2016

Dean took care of last car service, Appreciated quick in & out. Dean did go an extra mile to answer my questions. God job guys!!! good team work.........

Bob Balint

Jul 7, 2016

No waiting to get in, very nice waiting area with great coffee and snacks,washed car and had a short wait time before the oil change and tire repair were done on my wife's X-1.Bob Balint

Scully

Jun 29, 2016

We took our i3 in for service when we had two incidences of the car slamming on the brakes while on cruise when nothing was in front of us or around us. It registered on my I remote app and then disappeared. When we got there, we found out we also had a recall on engine bolts needing replaced. We were not aware of the recall as we have never been contacted about the recall yet. This was our i3's first service. They also updated the software in the vehicle and changed the oil in the Rex which saved us another trip back to the dealer when the car was calling for service in August of this year. Greg Perez gave us a beautiful 535d XDrive as a loaner while we had ours serviced. What a sweet car! They had our vehicle charged up and ready to go a few minutes after we got back and we were on our way home. I highly recommend this dealership! Very nice people to deal with and very friendly! Thanks so much!

Rashuff

Jun 23, 2016

Basney BMW always does a great job in the Service Department! They always provide a car so I can do running when needed.

Marvin Harper

Jun 9, 2016

Basney did all they could. My windows, sunroof and trunk open apparently by key's buttons rubbing against wallet, phone, coins. Even the loaner BMW that I was using had the trunk open while I was away from the car. The key needs to be redesigned with perhaps a lid feature so that the buttons will not be accidentally pressed while in the pocket. I would appreciate that this suggestion be forwarded to BMW Corporate. Please call me to discuss (252) 367-0823. Ron Harper

Happy Z4 guy

Jun 3, 2016

After playing a little phone tag, I showed up unannounced for a computer diagnostic, and Dean got me in with no appointment. Thanks Dean. Problem solved, I was in and out in 1 hr, awesome.

aerobat152

Jun 1, 2016

Greg in sales is a pleasure to work with. Having the loaner vehicle was a huge plus. They fixed everything I asked for and I didn't owe anything. Work was completed on time and the vehicle returned to me cleaner than when I dropped it off. Basney BMW is awesome!

BMW80

Jun 1, 2016

I purchased a vehicle that I previously traded it, After getting home I noticed that the drivers front tire had a few air bubbles. I contacted my salesperson Ken and he got me in touch with Greg, from there everything was taken care of in a timely manner!!! First class service

Ryan R Mast

May 31, 2016

I had a whole list of repairs for my 2006 X5, they were completed same business day and for 100s less than expected. Greg was down to earth and made me feel like he loved my car as much as me.

Scully

May 27, 2016

We called to see if we could get a xenon lightbulb for our 2008 BMW wagon. They had one in stock and changed it same day. Always a pleasure to do business with them. Service is awesome!

BMW and Mazda owner

May 25, 2016

The Mazda Service advisor was great to work with, listened to customer feedback, and successfully corrected vehicle issues. Note: These were after warranty repairs on an older CX-9. Have purchased last two vehicles from Basney, because of excellent service on the last 3 cars I have owned. Thank you!

Maz6dude7

May 4, 2016

Only complaint-I did not receive the maintainance update on all aspects of the car.First time they forgot!Car was ready as promised and recall item was taken care of.

Aekeo

Apr 25, 2016

I had problem with the hood and I called for appointment, my service advisor, Dean, got me in right away.Dean and his service team handled the issue professionally.BTW, I bought my 535i from another dealer, but not knowing the service history, Dean went thouroughly with me to get it up to date and future maintenance service. I decided to wait for it, but I was offered free car loaner without advance reservation due to more time consumption for the complete job.It's so convenience.Two thumbs up guys!!

Jcrane31

Apr 19, 2016

Service here has always been first rate! Greg does a great job communicating and they always have a car for me if I need it. Overall great experience!

junkim1119

Apr 7, 2016

I had a very pleasant and seamless experience obtaining a lease from Ken. Before meeting Ken, I was hesitant (as some car dealers can be shady), but Ken quickly put those worries to rest. Not only is he very trustworthy, but funny as well! Would highly recommend.

Akos45

Apr 4, 2016

Greg Perz, delivered as promised. Service is outstanding. He was a real professional in every aspect of top quality service which what I expect from a BMW dealership. I will continue to give them all my business.

KAPBMW650i

Mar 30, 2016

Dean Wirth was extremely professional and helpful with the routine maintenance of my 650i. Every service was performed as requested and in a timely manner. Thanks to all of the staff.

carl

Mar 22, 2016

As always, Greg Perz did a great job in handling my maintenance today. He is very professional and the finished the job before the time he promised. The loan car was wonderful and I would highly recommend the professional service at Basney BMW.

BMW80

Mar 18, 2016

Brought my 2015 BMW 535 in for a brake inspection. Greg was very polite, professional and had me back on the road in no time!!! Service department is first class.

KEKM

Feb 28, 2016

The check engine light came on in my 3 series. The first time in I was informed that it was a computer problem and all was reset. As I left the shop the light came back on. The service manager tended to the problem quickly and it was determined that a part needed to be replaced. I brought the car back, was given a loaner, and all was taken care of with immediate notification and quick response when I returned to get my now fixed issue.

CX 9 2010

Jan 28, 2016

My Mazda CX 9 suffered a failed transfer case which was covered by Mazda's special extended warranty. However, the transfer case caused Irreparable damage to the transmission. This was not covered by Mazda's warranty. Kevin appealed to Mazda's rep and convinced them to cover the cost of the new transmission, saving me almost $5,000. I really appreciate how this dealership took care of my problem. Thanks Basney

mriesenberg

Jan 18, 2016

Highly professional & friendly service. Go the "extra" mile for their customers. Highly recommend. Have been going here for years and traveled three hours to purchase my most recent car from them.

brigaltman

Jan 14, 2016

This is the third car we've had here for service. As usual, we were promptly greeted and our concerns were dealt with in a very professional manner. The dealership was clean and inviting.

CGrimm

Dec 23, 2015

Dropped my BMW for service at night and by 10 a.m. received the call that everything was done. Picked it up by 4 p.m. and it's clean inside and out. Repairs were minimal and staff is always quick, professional, and polite. Highly recommended.

Peggy123

Dec 18, 2015

I love bringing in my BMW for service or a wash. If I need a vehicle loaner they have one available. They get the job done quickly and customer service is excellent!

Robert1234

Dec 18, 2015

Staff is knowledgeable they take the time to explain what needs to be done....never rushed.Great remodel of facility. Very comfortable dealing with Greg Perez in service department.

Limo

Dec 7, 2015

I got my 2016 bmw new 7 series from Basney dealership. It was the first time to use them and everything went just nice and easy. I test drove the car and the sales person (Ken Westphal) was just amazing. He helped me with everything I needed and answered all my questions. And I went home with the car. I was very excited about having this car and they made my experience worth even more. Thank you! Kareem Selim, MD

Milcore

Dec 4, 2015

This is the fourth top for my husband and my CPO 2011 Miata (we have 2). All the others were warranty but Basney Mazda and Corporate Mazda came through big time and replaced the former vinyl top to a more expensive and nicer cloth top!! The copay was picked up by Mazda I believe but Basney Mazda BMW step up as well!

Silverandred3series

Nov 22, 2015

My wife and I both have BMW 3 Series , the staff is extremely knowledgable and have years, if not decades of servicing expertise with this brand , it is a must to take your BMW here for service , they offer pick up and delivery of your vehicle to accommodate busy schedule's and loaner vehicles with proper notice, do not trust a independent shop to work on your vehicles, after all these are not just cars , they are BMW's !

ts49022

Nov 21, 2015

Very professional, courteous service from the BMW service team. Greg P. was extremely helpful, & took the time to really assist me & make sure that my service issues in my wife's BMW were being resolved. I would & will recommend this dealer for service to both my friends & family. I will continue to go there because I trust Greg & his team.

x5 guy

Nov 21, 2015

I have found Basney BMW to be a wonderful delership to do business with. We have bought or leased at least 5 cars from them. The latest visit was a warranty service on our X5. Greg Perz, the BMW service consultant was very professional and courteous , as usual, and took good care of our problem. I highly recommend Greg and the job he does as well as the entire dealership.Thank you Basney BMW !!!

herrlijr

Nov 15, 2015

This is the second time I have leased/purchased a BMW through Basney BMW. My experience has been excellent and I highly recommend Ken Westphal! The entire staff is extremely helpful, honest, and very knowledgeable. I wouldn't go anywhere else!

Steve3

Nov 13, 2015

Had an emergency and the employees stayed late to make sure the tire was fixed and that I was back on the road that night. Great service and very friendly.

Danielle28

Oct 19, 2015

All the staff very professional & helpful. Apt making very easy. Waiting area very comfortable. Greg in service supper nice. Mechanics patient & knowledgeable. Was recommended by a friend. I will purchase in the future from them & continue to have service done there.

X5m-Guy

Oct 10, 2015

Couldn't be happier with my experience. I am on my fourth BMW and Basney went above and beyond on this purchase. The car is amazing and the buying experience was top notch. Thank you to the whole Basney dealership. Ken was great to deal with and this dealership has taken very good care of our family. Everyone likes to complain which is disappointing to see. These guys really are good. I was told 9 weeks for build time on my custom order and I got the car in four weeks.

loveelecticcars

Oct 8, 2015

Our salesman gave us information that we later found out was completely untrue.First, he told us that there were no improvements between the 2014 and 2015 models of the car we were considering. We had researched the 2015 model and knew it had the features we wanted. We took his word that the 2014 model was the same. We later found that there had been a very substantial change between models.Second, when considering the car we noticed it had no spare tire. We asked about this. We were told that it did not need a spare because it had run-flat tires. When I got a flat tire two months later, I discovered that it did not have run-flat tires. Since it also did not have a spare, I had to get it towed. We contacted Basney BMW about these concerns. They have opted to ignore us. The salesman lied about the car and now the dealership don't even have the decency to apologize.

Robert1234

Sep 15, 2015

My first time at Basney BMW for service. They did an excellent job at a fair price and on time. I had several questions they took the time to explaine things I did not feel rushed, very helpful!

BMW80

Sep 4, 2015

I've purchased 5 BMW's from Basney and service is top notch! Took my 2015 650 in for its first service appointment and I was in and out within a hour! Would recommend!

ashish

Aug 24, 2015

These Basney guys are awesome!! Especially Greg Perz in Service and Joe Norton in Sales. We had issues with Start/Stop in X3. Greg gave us a loaner and fixed without a hitch. Great service experience in a small town South Bend.

Harley

Jul 29, 2015

We are impressed with Basney, they are taking the time and investment to improve their showroom, the guest area and it was a great experience! Had a little problem other than the recommended service and they took care of it very quickly.mJason did one heck of a job!

46507P313

Jun 22, 2015

After seeing an internet ad for the "exact" vehicle I was interested in I contacted the salesman I had had previously dealt with about the vehicle/deal. Within a couple hours we had a deal and by the end of the same day I was driving a new Mazda6 Touring with the features I wanted most.

car new

Jun 15, 2015

We purchased a new CX-5 top of the line. The explanation of all the features was very well explained. After the purchase we felt the ride was very hard and returned to the dealership to ask about the ride. A solution was found and we are super satisfied with the car. A great group to work with and very understanding. Have returned for service and they even call me by name. What other dealership would remember you.

jgk

Jun 12, 2015

Very friendly staff. Gary Wright was very efficient in checking me in and kept me informed as to the progress of my vehicles' service. Waiting room comfortable with plenty of food and beverages. Service completed in good time and vehicle was cleaned and washed.

LASwank

Jun 12, 2015

From the initial call to the Tim you drive away you deal with 1 person...and you have a freshly cleaned car, too! Top notch Basney!

JJE2003

Jun 2, 2015

They were very helpful and informative. I did not feel pressured into buying but was given great incentives to purchase. This is our second Mazda and I'm sure it won't be the last.

Maz6dude7

Jun 1, 2015

I expected a long wait but was pleasantly surprised to get my car back early and done perfectly.I love the dealership's flexibility with scheduling and overall friendly staff!

X1Z3Mini

Jun 1, 2015

After having my BMW serviced in Georgia the last few times, it is a pleasure to deal with the folks at Basney. Even with the construction I wouldn't trade.

Keith

May 21, 2015

Gary did a good job keeping me informed on the repair job on my car. Let me know about parts and expected finish time. I appreciate his professionalism.

Ab

Apr 27, 2015

The entire service team at Basney is top notch. Gary, Jason and Greg go above and beyond to address customer needs. I was extremely pleased with the knowledge and customer service offered during my last trip. Arvind

Dean

Apr 24, 2015

Greg Perz is most exemplary of what a customer expects for service, and have never been disappointed. The fan is now working correctly, and the spa detail has given my vehicle a "showroom"appearance. The availability of a loaner also makes my work schedule less hectic. Thank you Greg, and Basney BMW.Dean K.

Jones_jw

Apr 14, 2015

Scheduled service on my new car and asked for loaner as its my only vehicle. Not only provided one but same car as mine I purchased. From the service writer, Greg Perz to the quality of work done, to the completion of work much earlier than promised to the condition of my car upon return it was professionalism through the entire process. Very happy with my service experience at Basney BMW. I have now used their Sales dept, their body shop, their Service dept and their parts dept in less than a year and each dept has come through with exactly the type of quality and professionalism you would expect from a BMW dealer. I highly recommend Basney for all your needs. First class all the way.

X550iM

Mar 21, 2015

Get service and parts department! Always upfront and they stay in touch with you. Fixed a problem caused by another dealer, didn't try to hide it and handled all contact with them. Top shelf!

JoaoGBraga

Mar 14, 2015

Service atBasney is always amazing. Moreover, they were able to schedule it really in short notice and delivered my car clean and repaired. That was the second time I drove my car there and I am completely satisfied.

Bdawson1

Feb 25, 2015

A always good and do the job right. With them customer service is first always a good experience. From sales to service joe and Greg

mtmrwilson

Feb 6, 2015

Ok, pay attention to this. I did not buy my BMW from Basney...but they treat me like I did. That is huge. That creates brand loyalty. I bought my car on a whim. The opportunity was right and I picked it up on impulse. The way I get treated at Basney is how I want to be treated for every vehicle I own. On paper, there are many good reason why I should not buy a BMW or from Basney. 1. They are out of state. 2. BMW is a luxury brand so taxes and insurance are higher. 3. BMW is not made in the USA. 4. Foreign cars are more expensive to repair. 5. All of the other stuff that people say.... All of that gets wiped away and forgotten because of the service department. You cant put a price tag on how you feel and the confidence you have in people's integrity and a business's ethics.

treid3

Feb 5, 2015

Basney BMW provides quick and excellent service. Their friendly manner makes the experience even better. I would definitely recommend Basney to anyone. We have been to other dealerships in the past and not o e of them even comes close to the high quality service offered by Basney.

Bdawson1

Jan 16, 2015

Great Service. On time as promised by Greg and done right. This is what we usually have when we bring one of our vehicles in.

Kathy

Jan 16, 2015

I just purchased my first BMW and Joe Norton couldn't have been more helpful. Very pleased with him and the rest of the staff.

BMW

Jan 9, 2015

They did good work. Only semi complaint is that it could have been faster, but they gave a loaner vehicle, so I'm a happy customer.

adr

Jan 7, 2015

I had my X3 worked on for several services, oil change, tire rotation, exhaust replacement, and brake change, and have had a wonderful experience I have had a lender car for services and was very happy with that. Overall great experience and the work done to my car was great and loved loved the complementary car wash at the end of each service.

fidyyuan

Jan 6, 2015

Their service department is quite amazing! My car needed some work done under warranty and they were able to finish a very time consuming project within a day! They are incredibly friendly and helpful!

vlecount

Jan 5, 2015

I visited the Basney Mazda dealership for an oil change and a tire rotation. The service consultant, Patrick, was courteous, punctual and very professional. I got an excellent service. All Mazda service consultants are custom oriented, knowledgeable and professional, and that is why I take my car to them.

Joaogbraga

Jan 1, 2015

I had an issue to update my navigation system and guys at Basney were amazing to discover how to handle it in a very fast and professional way.Their service is really 5 stars.

Doug

Dec 31, 2014

The service department at Basney BMW is helpful and friendly. I especially enjoy working with Greg. He is conscientious and personable. He makes sure you are taken care of!

Lloyd

Dec 30, 2014

Ive dealt with Basney for years, first with Mazda and now with a BMW. They are friendly, helpful, and have a fine service department. Im glad they are my dealer.

roger

Dec 27, 2014

I've been a Basney customer for 12 years. now on my third and fourth BMWs from them. Everyone is always friendly and responsive. This includes Greg, my service advisor. I look forward to my continued relationship with the Basney team.

Bdawson1

Dec 24, 2014

As always on time and done right the first time. Always a pleasure dealing with Greg. Just one of the reasons for buying from Basney BMW

thundermason

Nov 27, 2014

The team at Basney BMW is tremendous. Ken and Chris in particular made this the best car buying experience ever. The attention to detail and going the extra mIle made it all very smooth and easy with no pressure whatsoever. When I found out they go to the license branch for you and transfer your plates I was very impressed. (And thrilled I didn't have to do it!) They also called my insurance agent and gave him all the appropriate information. Its little things like that that set a dealership apart from the rest. Additionally, Ken spent ample time with me going over every detail and option in my new BMW and made sure I was fully satisfied with my purchase. He even sent me an email a couple of days later to see if I needed anything. I would highly recommend these guys and I will definately be back.

bill078

Nov 24, 2014

I recently purchased a used car from this dealer. Everyone was very pleasant and knowledgeable. The car I bought was great and when I brought it in for service work they staff went above and beyond. The only negative thing is the sales manager Chris. He was very unpleasant and condescending. He also didn't seem to know his fact about several cars that a person in his position should. The sales men under him were easy to work with and very friendly and knowledgeable. I would defiantly buy a new car from here, but watch out for the sales manager

cgglad

Nov 24, 2014

This is my 2nd 3-series and the service has always been the best. I dropped my coupe off Sun. and by 8:30 a.m. had a service appraisal via email. Justin has replaced Ray well and responded to my phone call. I had my car back by 2 p.m. with all repairs complete and the car washed. Always impeccable service.

ron.dill.16

Nov 21, 2014

Basney BMW is a solid operation. Friendly, Professional, Courteous and Punctual. I feel my BMW is receiving the best service available. True BMW service may cost more, but I don't have to worry about my car's performance and reliability.

simpsondeb

Nov 19, 2014

Basney was so professional. The experience was very pleasant. They made me the appointment for a week out. They ordered the airbag replacement so that when I arrived at my appointed time I was in and out in an hour. They also fixed another recall on my BMW that I had forgotten about. They made me feel so confident that everything would work perfectly now. The Customer Service person was so friendly and made my experience excellent. The waiting room is such a great place to hang out. The apples were so healthy and tasted good.

steeve501

Oct 29, 2014

Having just moved from Chicago I was concerned about the quality of car service for my two BMW's ( Z4 & X5) but working with Basney BMW has been amazing. The team is friendly and knowledgeable. They have gotten the work done on time and had great follow-up. I look forward to partnering with them in the future.

srod#5

Oct 27, 2014

Customer service makes a successful business. Each time I have taken my care the team has been friendly and helpful. Never once have I had an issue. You cannot go wrong buying a car or having service done here!

doubleduck

Oct 22, 2014

My wife and I agreed, We have never had such a pleasant experience buying a car as we did with Basney BMW and Joe. We drove 3 hours, from Woodstock, IL to buy a new BMW and would do it again. Our first contact was via internet. Correspondence, reply times and follow-up were right on. When I first talked with Joe Norton on the phone, he was personable and professional. We arranged the financing and all the paperwork prior to our arrival so there would be no Glitches. In one area where our bank stumbled, Joe took the lead via a 3 way phone call. It was resolved on that one call and in minutes.On our arrival, the paperwork was prepared and ready to be signed. We received a car with more options at a lower price than our local dealer from whom we had bought our trade-in. The only uncertainty that needed to be resolved was the value of our trade-in. Joe and Basney BMW gave us more for our trade-in than that other dealer. They made it well worth the drive. Chris, Ken and the entire staff made us feel welcome. When we asked to view the car, with the flick of his wrist, Joe unveiled the new BMW X1 that was hidden in plain sight under a cover on the showroom floor that we had been walking around but never peaked under. The presentation of the Beemer was with all the pomp and circumstance of the Price Is Right. The only thing missing was Bob Barker shouting, A NEEEEEWWWWW CAR as the cover came off! My wife was floored and all smiles. I loved it.Joe went through the Owners manual with us and pointed out many details we didnt know about. He spent as much time in the car as he did at his desk. We felt very comfortable during our 3 hour drive home as we explored all the toys and buttons. And Im going to tell you a secret that Joe didnt even know. I sold new cars for a few years and Ill tell you what, Id be proud to work with Joe and Basney BMW. He did it better than I did and Basney did it better the any of the dealerships I worked for did.If you have arrived at this posting because you are serious about buying a car, call Joe. Thanks JoeFrank and Linda

nana1NC

Sep 18, 2014

Basney Mazda has always been very accommodating. They get me in as soon as possible. Justin Hans has been a pleasure to work with. This is our first Mazda and we could not be more pleased with the vehicle as well as the service.

itorres

Sep 17, 2014

Greg was very nice and professional. Explained everything in detail, and made sure all my questions were answered. Also, the car was washed before it was returned.

PRISMNRG

Sep 13, 2014

Greg is a super nice guy! From phone conversation to checking me in until checking out. Very thorough, explains everything. I didn't meet the tech, but my car was washed before returning my keys. GREAT PLACE!

Nana95

Sep 3, 2014

Second vehicle I've purchased here. Great service keeping my Mazda running smooth and Friendly people. Highly recommend this dealer. Next vehicle will come from here, too.

joeisanga

Aug 27, 2014

They did good job and were able to schedule my appointment for same day although I just walked in. The price for service high though

Kedz2112

Aug 27, 2014

Ken Westphal is a people person. This was a very pleasant transaction on a custom order on a brand new model. I was well informed of the process.

nvalentijn

Aug 22, 2014

Whether I come in with my new or older BMW I've always had experienced great service with a smile. Also, parts personnel always go above and beyond to find the correct item. Furthermore, my cars were always repaired and serviced as requested on time.

tvogeler

Aug 1, 2014

Great experience and very friendly and courteous. Explained things very well. Greg showed the potential problem areas and when we should look at them in the future

tfcpgamble

Jul 24, 2014

Joe was amazing! Car was prepped and ready to go when we arrived. Joe was very knowledgeable about the car and all its features & charging. I believe this was the first BMW i3 they sold and he was able to answer all my questions. GREAT JOB Joe & Team!

Jones_jw

Jul 21, 2014

My car was parked inside the showroom when I arrived. All detailed and everything I asked done was ready. I am an inspector by trade and have a keen eye for imperfections. I noticed a small, very small abrasion on the rear bumper. Probably from delivery in my estimation. I have also worked in an auto plant. Before I could even point it out, my sales rep. showed me a paper where they had already placed on order a whole new bumper to replace the small damage on the existing one. I met everyone in the showroom and shop who were involved in the process. My new X1 is an incredible vehicle and I am very happy with the way I was treated in my experience.

mbmolnar322

Jun 27, 2014

One of the reasons I bought a BMW was that I wanted to receive better service from a dealership.The complimentary 1,000 - 3,000 mile check up was a great indication that I made the right choice.

jeannieellen

Jun 20, 2014

Gregg, a BMW service consultant, is wonderful to work with; he is timely with feedback; throughly explains the nature of the problem, and is respectful of both the client's time and financial resources. He is extremely trustworthy!

Bdawson1

Jun 18, 2014

Greg took very good care of my wife's car. Let us know what was going on what was covered and what wasn't and the costs involved. First class all the way

snowalert1234

Mar 7, 2013

Our initial trip to Basney BMW was most enjoyable. Greg Prez and Mike Waterbury were both friendly, cordial, and helpful. The Series 3 2012 loaner permitted us to shop in town while the car was serviced. Explanations of parts/labor and cost estimates of the service needed and time required were very fair. Our car was cleaned up and ready when promised, even with completion of a recent recall. The 2010 Series 3 is our first Beemer and we love it. We are most appreciative for their professional approach with "no pressure". Thanks for your service. You will see more of us in the future.

djstickyboots

Jul 12, 2011

If you are looking for a dealer where arrogance and indifference are guiding principles of their corporate culture, look no further than Basney BMW. I have owned 5 new BMWs since 2000 and not purchased a single one from Basney. Instead I drive 3 hours south to Indianapolis to buy my cars. Why? Because Basney simple isnt interested in selling cars, or maybe more specifically, working with a buyer under the age of 40. With every purchase but the last two Ive TRIED to give Basney a shot, but have been met with incompetent sales people, a lack of interest, phone calls that were never returned, a very limited inventory to even LOOK at vehicles that interest me, and a general indifferent attitude that my sale or satisfaction is not important to them. Incredibly, on two occasions upon walking into the showroom to start shopping for a new car, I was told Id have to make an appointment to see a salesman and come back later. I didnt know it was necessary to make an APPOINTMENT to buy a $50,000 car, especially with no one else in the showroom but me! One would think sales people would be hungry to sell cars, especially with a qualified buyer (I pulled up in my current 2 year old BMW) who is ready to buy in a sagging market. Another time I pulled up to their showroom (again in my own BMW) just after close to look at a new model on the lot that I was considering, and someone from inside called the POLICE who came to the dealership, watched me, then followed me for 5 miles when I left! Because of the distance to my regular dealer in Indy, Im often forced to use Basneys service department for my scheduled maintenance and have had work done there about 4 different times. Normally the service department is a bit more attentive than the sales department, but this week, my wife called to schedule an appointment on her 2011 BMW, and Basney said they had no record of our last name, no clue what she was talking about, and asked her 3 times if she had leased the car from them or somewhere else. (this is not important as you can service a BMW at ANY dealer nationally). She eventually had to provide her VIN number to prove to the service advisor that she did in fact OWN a BMW and then they begrudgingly said they could get to the car in two weeks. This was just for an oil change! The customer experience at Basney is ridiculous. Every website that reviews dealers says the same thing, as Basney has some of the worst ratings Ive seen, so heres another one to add to that list. Unless you are 60 years old, drive a 7-series, and are sporting an orange tan from your winter in Sarasota, do yourself a favor and buy somewhere else besides Basney BMW.

Bill465

Jul 10, 2010

When I bought my first car from Basney BMW the salesman seemed not only to be friendly, but also welcomed me into the BMW family. However, when it came time to purchase my second car things were quite different. The salesman portrayed an attitude that made it seem as if he was doing me a favor selling me a BMW. The salesman and the service department both showed very little respect on my many visits. As another reviewer as mentioned I feel that this was because I did not have $50,000 around my neck. A few months after buying my second car I was informed that I needed new tires, and a fuel injection cleaning; things that I feel should have been done prior to my purchase. I also discovered that my car was damaged by acid rain from the previous owner... $400 to be fixed. On the day that I went to pick up the car, as I was backing out of the parking spot I stopped to let some people get to their car. At the same time a salesman had told another customer that it was clear and he could backup. He backed into my car. I understand that accidents happen, but not one salesman or one person from the dealership came to see if everything was okay, nor did the salesman who said it was okay for him to backup. For a two year old, $32,000 3 series it was not in very good shape. I will not buy another car from Basney BMW in South Bend Indiana.

BMW4life

Aug 19, 2006

I gave this rating because of the repeated times Basney BMW failed at fixing my car. When I went in for a routine check-up, they said everything was fine, but my car wouldn't even start after I had left the parking lot. I have bought two cars from them, and still I am given no respect in customer service. I just asked to see my car in the BMW garage and the secretary threatened to call security. I was shocked to see such unfriendliness. The pricing is average, but get your car repaired at another dealership because you will spend aa fortune just trying to keep your car up and running here.

musclecoupes

Dec 15, 2003

Decent, but not the best. When I complain of noises, it was always "cannot duplicate problem." I once had to fight to get the tech to even look at my car - revealing a broken catalytic converter. Other service work seemed to be completed in a rushed manner. Typically when I needed work done that could be accomplished in one visit, it took three. One to diagnose the problem, another to install the parts (their part stock is low), and a third to re-install the parts due to sloppy installation. On top of that, the prices are high. I have since moved to a Southern state with better service and prices.

helrotred

Mar 27, 2003

Mr Rousey is always happy to see me everytime I take my car in. He is a true BMW enthusiast. He eats, drinks, and sleeps this stuff. I didn't even buy my car at Basney! Everyone is always quick to ask me how I'm doing, etc... Keep in mind, I'm only 24. I've been to dealers before where I wouldn't be spoken to if I had $50,000 hanging around my neck. Basney BMW is awesome. They never sell above MSRP, and are always very professional. Mr. Egan is always quick to help the local BMWCCA as well. He donated a tremendous amount of prizes and time to the last Autocross event at Tire Rack.