Used Cars for Sale at Bath Subaru in Woolwich, ME

jimpaulette

Jul 19, 2016

Went in for an oil change, tire rotation and warranty work for my 2015 Forester. I also went in to look at a WRX, as I am in the market for one and am pre-approved for financing.First off, the dealer would not let me test drive the car until I negotiated a price. I didn't agree to this because frankly, I needed to test drive the car before I could decide if one was right for me. The salesman (John Harper) was very polite and offered a sheepish apology and said that it wasn't his call. I understood, shook hands, and went back to wait for my car. The dealer added a $69 tire balance to my bill and I didn't realize it until I'd left the dealership. I went back to ask if they'd take it off the bill and offered to help me "next time". I left a poor review on Bath Subaru's Facebook page, knowing that there likely would not be a "next time" because I'd felt taken advantage of. The keeper of the Facebook page replied and attempted to undermine my credibility in a public and unprofessional way. I responded respectfully to the Facebook post and offered proof that I didn't want the service they'd incorrectly scheduled. Instead of addressing it, they deleted their reviews page, making it inaccessible to new customers. After this, I called the dealership and attempted to speak to a manager to solve the problem. I spoke to Blake, and this is where things got really bad. Blake was unprofessional, uncaring, and he blamed me for the issues "why did you sign for it? I read everything I sign, why didn't you?" and when I asked for recourse he said "we can give you a heck of a deal on a new car!" At that point, I said "be well", and hung up.The dealership (Blake again) called me back two hours later and offered the same line of reasoning as he'd did during the previous call, but instead accused me of being mad because they wouldn't let me drive the WRX (which, of course, is not true). After that, he said "You're not a customer and you've never been here before. Why should I help you?" when I asked for some kind of recourse. He then ended his cavalcade of professionalism by saying "This isn't going anywhere, so I'm hanging up now, bye."In short, I have saved screenshots of everything and will be forwarding it to Subaru of America. I will not visit this dealership again. Bath Subaru had the opportunity to make a lifelong customer AND sell a $32,000 car in an hours' time. Instead, they treated a customer poorly... and as we all know, bad news travels faster than good news.

David Puelle

Jun 20, 2016

Did not perform service as requested. Compromised our car and our son's safety. Double talked and changed story when confronted until service and management coordinated their story and then prevented a unified front denying any responsibility. Superficially friendly and fundamentally dishonest.

CarGo

May 24, 2016

Bath Subaru has the worst service department and customer service that I've ever experienced. I pre-paid for parts and was told they would notify when they arrived in 2-3 days. I never received a call and when I called them about it over a week later, Angela in the Service department was rude and unapologetic. I asked to speak to the owner about it, and I was transferred to another Service department employee. When I finally spoke to the 'owner' Richard M, he was equally dismissive and rude and actually said "I dont know what you're problem is, did YOU try calling US?"....Well, of course I did, otherwise I never have known that the parts were in! Hey guys - - A simple apology for not calling and an attempt to schedule a quick repair would have gone a LONG way. Apparently, 'Bath' Subaru in Woolwich doesnt care about selling another vehicles to me, or to anyone I tell about this dealership.

Bazinga

Nov 19, 2015

We live locally and wanted to test drive the Impreza and Crosstrek. I went to look and ask questions to narrow down the search (and make less stops for my husband during the buying process). I walked around the whole parking lot; I made a couple of loops. In other dealerships, there is usually a salesman hovering and waiting for customers (which can be good and bad). Here, there was no one (which was ok). There were PLENTY of salesman shooting the breeze outside and coming and going from the building. After browsing for 1/2 hour someone came out and told me they would go get someone. I wait for another 10 minutes and no one came out. I finally just left. If I am going to buy a car, I won't be treated like they are doing ME a favor when they actually do their job (IF they do it). I don't want to be treated like I am disrupting their leisure time. I drove over an hour south to a larger dealership and had a great salesman and fantastic overall experience. We bought TWO 2016 Foresters at that first visit. You are losing a lot of sales, Bath Subaru. Your poor customer service is hurting the local economy. I've heard of many people who take their money to other Subaru dealerships, regardless of the distance. Time to re-evaluate your customer service philosophy (or lack thereof?)

citrus1588

Jul 2, 2015

I purchased a used vehicle from them. I filled up the gas tank for the first time a couple days later and it was leaking fuel. I brought it back to them. They replaced a clasp and said it was fixed. I filled up again a couple days later. Fuel was leaking again. It took about five days before I could get someone there to help me. I asked for a loaner vehicle while they fixed my car so that I wouldn't have to miss work. They said I could have a loaner, but I had to be there by no later than 4:30. This defeated my reasoning for wanting a loaner, I had to miss a couple hours of work just to pick up the loaner. Then when they looked at my car they found the issue, but it was going to take 3 days for the part to come in. They said I needed to come pick up my car and then return when the part came in. ( I have an hour drive one way to get there) When I asked if I could just leave it there and use the loaner the person I was talking to said he would have to ask his boss. They called back and said it would cost $20 per day, It would cost over $100 if the part came in on time. The tone of this conversation gave me the impression they only quoted that price because they knew I wouldn't pay it, resulting in me returning the loaner the following morning and arriving late to work. They told me the part would arrive on the coming Monday. I waited for them to call me, which didn't happen until 4 days after the part was expected to arrive. I scheduled a time for them to fix my car the following Tuesday (which is now a month after purchasing the car). I brought my car in and asked if they would be filling my gas tank to prove to me that the leak was fixed once they replaced the part. He said he would have to run it by his boss. I waited there for about 2 hours while they fixed my car. Once they finished they gave me my keys, but refused to fill my tank even though I had lost at least half a tank of fuel and wasted another half a tank or more driving back and forth to this terrible dealership. The service was absolutely terrible. Though they said they were trying make things as convenient as possible for me, everything they did made things more inconvenient for me. I will never go back to this place for any kind of service or new vehicle and I can say with 100% certainty that no one I know will ever purchase a vehicle from this dealership. If I could them 0 Stars for a rating I would.

Kimster

Jun 5, 2015

I have used Bath Subaru twice to purchase pre- owned vehicles. I had the same salesman each time and felt like I was in very capable and trusting hands with Bob Crane. He is very professional, experienced and courteous. All of the other employees that I dealt with either on the phone or in person were friendly and made me feel like a valued customer.

Jollyjumpup

Jun 4, 2015

What stands out for me was the straight talk I received from all the folks at Bath Subaru, from Sales to Service. The trading/buying experience felt explicit and open all the time, a little bit of negotiating, a little bit of "selling,"[which is to be expected after all], but no hard sell and no signs of over-bearing training seminars on how to close the deal. The Service department too answers all questions, fully explains what's going on. Of course, you always leave happy, outwitting it had cost less! But hey, you get what you pay for!

Harpswellhome

May 29, 2015

I was interested the 2015 Outback and intend to trade my 2011 Hyundai. lAfter reluctantly agreeing to let me test drive the car they insisted on the sale that day. This was after clearly explaining that I wanted to collect information before I made a final decision. The next subject of the conversation was all the apparent problems with my car and how small the trade would be. Verbally they said that it would only bring $11K-----which is $6K less that KBB and Edmonds. At that point I left the dealership.I was treated very well at another Suabaru dealer in another town and ordered the Outback.I will never visit Bath again.

mainefisherman

Jun 27, 2014

Taking my car to Bath Subaru was my all time worst experience with a car dealership anywhere. They fixed one problem with my car and said that they could not fix the other problems with my car. This might sound reasonable, but it isn't. I drove my car to another town that same day, immediately after leaving Bath Subaru and the other car repair shop was able to fix the problems with my car in a short period of time and for a reasonable price. Honestly, the impression I got is that the people who work for Bath Subaru were only interested in charging the highest amount of money for very simple repairs while claiming to be incapable of other quite common and normal repairs.At first, I thought the service advisor, Angela Filmer, was simply a very brusque person. After a few completely unsatisfactory interactions with her, I became convinced that she is simply one of the rudest, most ineffectual car dealership service personnel I have ever met.Take my advice, drive your Subaru to any other automobile service provider in Maine. Taking your car to Bath Subaru is simply a very expensive waste of time and money. In my opinIon, Bath Subaru should terminate the employment of Angela Filmer as their service advisor immediately. If they do not fire her, then Subaru ought to decertify the Bath Subaru dealership's franchise. Plenty of other people would be capable of running a Subaru dealership with a competent service department.

Jack Holden

Feb 15, 2014

My sister and I both got our cars repaired here. In literally both cases, the cars were repaired with non-Subaru parts, which caused my sister's car to break down again later. They tore the seal on my differential in process of the repair. In both cases they refused to pay for repair and towing costs that they caused. I would not recommend them and suggest you get your car serviced elsewhere.