Used Cars for Sale at Bayside Chrysler Jeep Dodge in Bayside, NY

MIKEMIRAGE

Nov 4, 2016

The entire staff couldn't have been any nicer, even the owner was involved and motivated to get us into a vehicle we wanted and could afford."Reggie" is the best, he hung in there with us and he made the numbers work for everyone...We love our Jeep Cherokee Latitude.We couldn't be any happier than we are with our experience at Bayside Chrysler.Mike and Jim Fanning.

DANIELSANGKIM85

Oct 28, 2016

Came in late for an oil change service. Allowed me to sit for the change. Came back to let me know about my brake inspection needing attended care the next time for service. Great on timing and service. Thanks

alterry.terry.terry

Oct 26, 2016

The service was very good fixed the problem with the least cost possible if the service agent could not get my part the manager made sure to get the same day showed that that care

ALDEVILLA1

Oct 24, 2016

All people that I dealt with were very friendly above all else. I felt like they understood my needs as person, not just a customer

svc2007

Oct 19, 2016

Just recently leased my 3rd Jeep Grand Cherokee Limited 75th Anniversary Edition from Bayside CJD in addition to purchasing 2 Dodge Challengers a R/T an a SRT Hellcat since 2010. Have always been given the best deals here. Alan and Mike the owners go out of their way to give you the best price possible for the vehicle of your choice. Friendly and personal service from the entire staff. They make you feel welcomed from the time you walk in until you leave. I've been dealing with Onur who is one of the best sales associates there.

Paula

Oct 17, 2016

Please scroll to my previous review on the day of purchase. I was super happy. Now that the ink on the lease is dry they don't seem to care. I wrote Alex Vivar asimple short inquiry email. It has been a week and no one has gotten back to me. Sad to see my initial impressions seem to have been wrong.

angiea723

Oct 14, 2016

We had a wonderful, painless experience!! Izzy processed our paperwork and helped with our insurance company. A very knowledgeable, warm, friendly, professional, funny team. We will definitely be back in the future.

baysidewolfie

Oct 14, 2016

Arrived at about 11:30 AM for new front brakes, and finally over 5 hours later the job was completed.I don't live within walking distance, so going home & back by cab would be too expensive. How about some kind of shuttle service for people who live within about 5 miles from the service center?? I live in Whitestone.

PGJESS13

Oct 14, 2016

I had come in inquiring about the Jeep Patriot. Patrick helped me. He was extremely nice and helpful. He convinced me to get the car and i couldnt be happier with my decision. Reggie also helped me with the closing paperwork and he was also extremely nice. Any and every person i interacted with was nice and very personable.

SHOMEX1

Oct 14, 2016

I took my car to the shop due to a recall regarding the ignition key. The letter stated that it would take about an hour to fix. It took almost 3 hours; 2.5 hours to fix and 30 minutes to get it out from the shop to the street. The part that they changed was poorly installed and now I have to go back to get it addressed again. When I called back to make another appointment, I was put on hold for approx. 15 minutes and had to call 3 times in order to actually get somebody on the phone to schedule the appointment. It should not take 45 minutes to get somebody on the phone to schedule an appointment. Not to mention that I tried calling sales dept. to see if they could help me transfer the call and they were rude as well.

goodmant77

Oct 5, 2016

Great dealership, great service and would recommend the dealership to others interested in purchasing or car services. Just go and check for yourself. Happy happy happy

Bob S

Oct 4, 2016

Salesman Lance Madry went far beyond expectation to locate car for this deal would recommend to anyone looking for a car. Delivery was stress free

EPANOS48

Sep 29, 2016

Rich was very polite and very helpful to me along with the service staff. Rich made sure I understood everything that was being done to my car. Hector in parts was also very helpful to me.

Jerry G

Sep 29, 2016

I had a very bad experience with this placeThis salesman is called Tony , is a no honest salesman, I have already signed the contract deposit, he let me go home to get my social security number, 20 minutes after I come back, but he told me that the car has been sold, completely irresponsible, and even did not say sorry!!!!BEWARE! A Dishonest Dealer!!!!!!!!Complete deception, very shameful!!!

JOSESAEZ718

Sep 29, 2016

Great service great staff creat coffee. Quick and timely. Definitely recommend bayside jeep to anyone who needs service. Thank you bayside jeep for taking care of me

HY_FIVE50

Sep 27, 2016

I was given a ticket outside and was told to have a seat inside. I waited 2 1/2 hours and decided to ask how much longer. Was told I was suppose to bring ticket to desk to be written up. Then I waited another 2 hours. I was there for 5 hours .NOT GOOD!

DIESEL013

Sep 26, 2016

My family has always been a Honda or Audi family. I decided when my Honda lease was up to look at our options in the market. I enjoy the beach and the outdoors hence looking for a 4WD and not an AWD vehicle to lease. Upon walking into the show room I was greeted by Edwin "Eddie" and "Bhav pronounced Bob. Bhav took the time to show every 4WD vehicle in the show room. It took me a week but I ended up choosing the Grand Cherokee Limited fully loaded. I was able to negotiate an outstanding deal with Edwin and Reginald. I was extremely happy and would recommend this dealership to my family and friends. There were no high pressure sales and a very friendly environment. When I leased my Cherokee I realized everyone overlooked the front mats. I went to the dealership yesterday and Edwin greeting me with a smile. He immediately got me the maps and answered my additional questions about the Jeep on how to use some of the features (it's fully loaded and great). When my wife, children or friends are looking for a new vehicle I will send them to Bayside Chrysler Jeep Dodge.

JMISSRY592

Sep 26, 2016

I am very disappointed in the salesman who made several statements and did not produce. There were several items that were never in the car among them was the seat being able to fold into the floor. He promised to show me when the car was delivered but coincidently he was off that day. The salesman that gave me the car only did so half heartedly and did not know how the seat works. It is funny that someone can sell a product and not know anything about it. No mats were supplied with the car, no blue tooth, no USB port. All these items are supposed to be standard.

nickvit91

Sep 26, 2016

I brought my vehicle in for pre existing issues fromWhen I bought the car I was trying to explain everything to the manager over the phone but he kept shutting me out and telling me to just bring the car in.. So I did and I was immediately received with an attitude from the service employee when I explained everything to him he kept repeatedly telling me I was going to have to pay for it despite my warranty. When it was all said and done 1 out of 5 problems were fixed he told me why my steering wheel was shaking but didn't fix it he completely ignored the other problems and I asked for tire prices since the manager told me he will sell them at cost and when he told me what "they pay for it" I know I was gonna get no where because they don't pay above market value for tires. I was here once before for an oil change and coincidently had no power steering fluid afterwards I almost burnt out my power steering pump but I refilled myself and confirmed there was no leakage and I never had a problem with it prior. I will never go back here and I will recommend no one ever comes here for anything.

Lilfish90

Sep 22, 2016

My family has been working with Bayside Chrysler since 2006. Juan has been the greatest when it comes to working the appropriate vehicle that best suits our needs to offering the most optimistic viewpoint on the whole deal. I just got myself out of a terrible lease and into an amazing on a 2016 Jeep Compass. Thanks so much for everything! I know I'm going to love my car.

JP014

Sep 21, 2016

The staff was very helpfull and friendly. I was a little disapionted that they did not have a tire for my 2015 dodge in stock.

jennvee1891

Sep 19, 2016

Walked in and knew what I wanted and Luis was the man to make it happen! In love with my jeep and its everything i wanted. He made my first car experience smooth and I'm very happy!

Steve11

Sep 17, 2016

Worst service dept ever. They used my vehicle as a taxi for other customers and then promised me 2 free full tanks of gas then only gave me 3/4 of a tank. Place is a disgrace to the Jeep name. Not to mention the rudeness of all of the workers in the service deptartment. They have no regard for any customer whatsoever. The supervision in the building is horrendous also. Westbury Jeep service department was the best Jeep service I have been to. So sorry I bought my car from bayside just to get a cheaper price.

SINGH1127

Sep 15, 2016

The sales part of my purchase was a good avg experience. The delivery of the car was far from acceptable. I was promised a full tank of gas I left with 3/8 full. The vehicle was washed but the interior was dirty with dried mud and dirt on the floor and we'll as a dusty dash board that was half cleaned. I end up taking it to the car wash immediately after I received the keys. I would not recommend any friends back to this dealership.

GAP

Sep 13, 2016

Customer service agent behavior was very rude and unprofessional Shows very little concerns to accommodate my needs. I had to wait over an hour to get my vehicle that was finish at time schedule for pick up.

blunt77

Sep 8, 2016

Service was great, even though the repair done was a surprise. Brought vehicle to address one issue and it was revealed that I had incurred a more serious issue that needed to be addressed.

jfcannella

Sep 7, 2016

Sales staff was a pleasure to deal with they made the process painless. In the past I've dealt with the typical high price to start and haggling with the salesman to get a much lower price which quite frankly I find insulting. Not with this dealership they started with a great low price to start!!!

KIMBERLYAFORTE

Sep 7, 2016

This dealer was the best out of the 3 I shopped in. What made it great was my salesman Patrick. I highly recommend him. He was honest with me from the beginning. He was very attentive to me and let me know what I was waiting for and how long I would be waiting. I wIll definitely go back to this dealer because of Patrick. This dealership's staff works as a team. Other salesmen helped me transfer my things to my new car.

sjcp381

Sep 7, 2016

Salesman. Juan Arevalo along with Finance manager Israel and other staff showed great professionalism and courtesy. They really worked hard to satisfy my needs and get a good deal done. They were all very knowledgable concerning the vehicle.They also kept me informed through out the entire process and got everything done in a timely fashion. I couldn't be happier.

ASTRAL675

Sep 2, 2016

ON FRIDAY, JULY 22, 2016 MY AIR CONDITIONER FAILED, I CALLED BAYSIDE CHRYSLER JEEP DODGE SERVICE DEPARTMENT, AND WAS GIVEN APPOINTMENT FOR FRIDAY, JULY 29, 2016 at 10:00AM, I ARRIVED at 6:00AM, AND WAS SECOND IN LINE.AT 7:15AM MY CAR WAS OFFICIALLY ACCEPTED AND SUBMITTED TO THE SERVICE BAY. AT 10:45AM I WAS TOLD BY THE SERVICE REPRESENTATIVE FROM COUNTER THAT MY CAR COULD NOT BE REPAIRED BECAUSE THE PART NEEDED (COMPRESSOR) WAS NOT IN STOCK AND WOULD HAVE TO BE BACK-ORDERED, AND THAT I WOULD BE NOTIFIED WHEN TO RETURN FOR SERVICE.ON FRIDAY, AUGUST 12, 2016, I FELT COMPELLED TO CALL PARTS DEPARTMENT TO ENQUIRE ABOUT STATUS OF PART ORDERED, AND WAS TOLD WE SHOULD RECEIVE IT BY MONDAY, AUGUST 15, 2016.I THEN IMMEDIATELY CALLED SERVICE DEPARTMENT AND MADE APPOINTMENT FOR FRIDAY, AUGUST 19, 2016 at 10:00AM, THINKING/HOPING THAT BY THEN THE PART WOULD HAVE ARRIVED.I ARRIVED at 7:00AM, AND MY CAR WAS OFFICIALLY ACCEPTED AND SUBMITTED TO THE SERVICE BAY.AT 7:45AM I WAS AGAIN TOLD BY THE SERVICE REPRESENTATIVE FROM COUNTER THAT MY CAR COULD NOT BE REPAIRED BECAUSE THE PART NEEDED (COMPRESSOR) WAS NOT IN STOCK AND WAS STILL ON BACK-ORDER,AND THAT I WOULD BE NOTIFIED WHEN TO RETURN FOR SERVICE.WHAT I DO NOT UNDERSTAND IS THAT HOW COULD YOUR SERVICE/PARTS DEPARTMENT NOT HAVE EXTRA COMPRESSORS IN STOCK IN THE MIDDLE OF SUMMER.ALSO, HOW COULD A DEALER NOT OFFER A LOANER VEHICLE TO PATRONS WHILE THE VEHICLE IS IN FOR REPAIR.I WAS ONLY OFFERED A RIDE TO THE CLOSEST RENTAL CAR AGENCY, AND EXPECTED TO PAY FULL PRICE FOR THE PRIVILEGE.I WAS ALSO SURPRISED THAT I WAS NOT REFERRED TO SALES DEPARTMENT FOR POSSIBLE/ATTRACTIVE TRADE-IN OFFER.

Jeremy Armento

Aug 29, 2016

Best car buying experience yet. Turgo was extremely knowledge and friendly and answered every question I had and put all my possible concerns to rest, I would recommend his services to anyone interested in purchasing a new car and would go back to Trugo for my next car buying experience.

dcue0913

Aug 28, 2016

Confused to why a oil change and flat fix took over 3 hours on a Thursday morning. the unprofessionalism of staff members behind the service desk engaged in open criticism of customers. in addition to the unorganized manner to which customer vehicles are returned,

Marie917

Aug 28, 2016

There are no words to describe what an amazing dealership this is. Izzy went above and beyond to help get the best possible price for my jeep and did not stop until he did. Lewis also went above and beyond and was very kind and knowledgeable about everything!! I would reccomend this dealership to anyone who is looking for a jeep/Chrysler/dodge! Ask for Izzy and Lewis they are the absolute best!

Jackieg4710

Aug 25, 2016

Lymus was very helpful and knowledgeable about picking the right car. It was a comfortable and quick expierence. It was a family orieniented experience. Thank you Bayside dealership for helping us pick the right car.

baj1234

Aug 24, 2016

The sales person was very experienced and very helpful in making my deal of purchase very important to me..I would recommend this dealership to my friends in the future.

JEEPGCL

Aug 24, 2016

My 2014 Jeep Grand Cherokee Limited had 25,784 miles, Bayside Mr. Bob Kennedy called vehicle owner and will rectify the concern vehicle owner had with service. Bob was very helpful and professional and it was a pleasure in speaking with him.

ourthreesons

Aug 24, 2016

Very smooth transaction . We've dealt with Turgo before and were very pleased so we request him again. Thx again. See you in March for our other car lease

REGINA11365

Aug 24, 2016

I had a few bumps, but was resolved quickly. Want to thank Carlos Rodriguez for his do diligence. And a special Thanks to Eddie for rectifying the bumps.

Aviva

Aug 19, 2016

My experience at this dealership was nothing less than perfect! Louis was amazing and professional! He was helpful in every way, and made sure that our families needs were met. I highly recommended coming over here to work with Louis!

Carguyforlife

Aug 19, 2016

They did the right thing. By no means are they perfect but Bob Kennedy is the guy to see. He took great care of me.

HnMCook

Aug 18, 2016

My family and I had such a wonderful car buying experience with Luis. He has such an easygoing way about him and made the whole process stressless. He was courteous, friendly, and went out of his way to help us get what we wanted. We had been to several other Dodge dealerships, but this was the smoothest car buying transaction we've ever had.

JeepPete

Aug 18, 2016

Luis was great to work with, very friendly and easygoing. He's naturally a very likeable guy and will try to do what it takes to make you happy. I have no complaints about Luis and would recommend him to a friend. The same recommendation goes for Richard Paragas, the Sales Manager who oversaw the transaction.Ultimately, my deal ended up to be a pretty fair compromise and I was very happy overall (I tend to negotiate and question things quite a lot, and on top of that I'm not the easiest person to deal with). This dealership is very busy and seem to do a decent amount of volume - which can be good for you in the long run. As long as you come prepared knowing what you want and have done some research, you will be treated fairly. If you need to be pampered, have lots of time spent on you and have your butt kissed like the high-end dealerships on the North Shore do, this is not the place. You need to: A) be okay with a no-frills kind of service and appreciate what really counts, and B) have a do-it-yourself kind of attitude when it comes to certain details. Keep in mind that what counts at the end are the numbers.I would recommend this dealership, and I specifically recommend working with Luis.

Peppers1

Aug 17, 2016

The salesman Luis that I dealt with was great. He made every effort to ensure that the leasing process would go as smoothly as possible. I would definitely recommend this dealership to my friends and family.

Dennis Barnes

Aug 16, 2016

The service was quick and professional. I was Very Happy and Satisfied!!! I would recommend all my friends and family to this dealer. Great Place and wonderful customer service!

Ann11488

Aug 15, 2016

Very reliable and helpful. I got everything I was looking for. Great customer service. It was a quick and painless process. Luis is the man! I would absolutely send my friends and family here!

LAURA T.

Aug 12, 2016

EXCELLENT CUSTOMER SERVICE!!!!****THEY ALL**** DO THEIR BEST TO GET YOU WHAT YOU WANT. IT"S A VERY WELCOMING, WARM AND FRIENDLY ATMOSPHERE,AND THEY ALL HELP ONE ANOTHER ALONG, IF NEED BE.

ojnunez

Aug 12, 2016

They is nices people thy is good I come back no complain valet parking is good in the res at the people they is nices

soprano

Aug 12, 2016

you don't give up on your customers or give the run around like major world I would recommend the dealership to anyone thank you for all your help

KEUTHO

Aug 9, 2016

In the beginning as with all sales people, Steven was nice. But the follow up calls were not followed up. It was a disappointing experience and will not deal with Bayside nor would I recommend Bayside to anyone!

Ssanme13

Aug 7, 2016

Stopped by on a Saturday 2 hours before closing. My husband and I were interested in trading in our car at the moment for a new vehicle. As soon as we entered we were greeted by a salesmen here at Bayside Chrysler whom was Luis and he helped us through the whole process. We were here passed there closing time which was 6 and they had no problem. We worked out numbers and were satisfied so we made a deposit and came the following day and picked up our new vehicle. So far very happy with the purchase. Will be coming back soon to get another vehicle for my father in law. Thanks Luis! Would definitely recommend this place to friends and family. Luis is the guy to go to!

Blowfish

Aug 6, 2016

I can certainly see why Luis is the top two here. He is kind courteous and knows how to deal with people. My car buying experience was as smooth as a baby's bottom. Oh by the way. I love Edwin as well

edwjom

Aug 6, 2016

on balance, service center experience. was very good. the associate i dealt with was responsive. took about a day longer than it should have but ok. my initial sense is, though dealer prices are high, work done was done well. car has issues and they diagnosed it when others might not have. i would recommend.

MHERB17

Aug 6, 2016

It was a good experience. Our sales person Adeel was very pleasant. Also Reginald the business manager was very nice also. I would highly recommend this dealership, although parking can be a little tough.

G66RENDON

Aug 5, 2016

This dealership is well put togetherYou guys have a good crew of sales personnel My sales person new all the answers to my questions i felt comfortable

ILDAR

Aug 5, 2016

I was there for diagnostics and at the end of the day I have received proposal to repair my car for $4500 ($2100 parts and $2400 labor) plus taxes. I have never seen such kind rip-off. The parts are mopar genuine and they are triple priced at the dealership then I have to pay to swap few sensors for $750 worse of work besides $700 for sensors. I have bought mopar genuine sensors myself for a price of $167 from Amazon and went to my mechanic who replaced them at $75. Here is simple math where they are trying to rip you off. Stay away from them as I highly recommend it.

CURTACSW

Aug 3, 2016

Bayside Jeep Dodge Chrysler: This is a service station that stands behind its service! Customer - Service department relationship is EVERYTHING when caring for your jeep; thanks guys!!

Klynchjeep

Jul 27, 2016

Great experience Knowledgeable Great price Patient kind efficient salesmen who was not pushy Gave me time to consider my choices Wanted me to be happy with purchase

NI0106CK

Jul 26, 2016

Good service at Bayside Jeep Dodge Chrysler. From the service writer, to the tech fixing my vehicle. Thank you all, for your professionalism at your assigned jobs

david53

Jul 25, 2016

I know the staff, they know me and sincerely do their best to help me.J always greets me and does a great job. I have recommended the dealership to my friends and relatives.

DAVIDMSHANE

Jul 25, 2016

I was visiting family in the area when my vehicle suddenly needed serving. Bayside CJD staff was courtesy and helpful; especially Jason in the service department. They ensured maintenance on my vehicle was performed in a timely manner and didn't give me the run around. I would return for future service and recommend them to others.

hector lopez

Jul 22, 2016

Services five stars, waiting time wasn't that long . Waiting station could be a little bit more comfortable. Besides free coffee that should be with free water.

jam237

Jul 22, 2016

I had a jeep trade in, which the dealer agreed to pay off what I had left on the loan. I kept receiving emails from the finance company that a payment was due on the jeep that I traded in. I contacted the finance company to see what was going on. They said the payoffwas never made. When I called the salesman who helped me (which was a few phone calls) he would never return my calls. Finally I spoke with the finance department and was told they forgot to send the check. If I hadn't contacted the finance company it still wouldn't have been paid.

JBERTUCELLI

Jul 20, 2016

Overall this was a great experience. The staff was friendly and kept in touch with me through out the process. They also explained the problem well

ltcolpj

Jul 20, 2016

starting when I give my car over to Bayside and check in at the desk and explain my problem the entire staff treats me like a person. and I espically like the coffee.

MANDM61229

Jul 20, 2016

I brought my 2011 Jeep Cherokee in because I thought something was wrong with the speedometer. It turned out that was fine, but I had other issues and they were all resolved and covered under my extended warranty:)

JMurray

Jul 18, 2016

Terrible service department they are unable to fix the issues without bring the car back several times and poor customer service. I have had to bring my car back five times to fix the rear camera's and its still not fixed plus the number of recall items on these cars is excessive. If you have a recall they wont book an appointment until a month out and this was after the woman I was booking the appointment with informed me that the recall could be dangerous.

Barbara scotti

Jul 16, 2016

Matt is a great person to work with. I highly recommend bayside Chrysler to my friends and family. We have been dealing with this dealership for over 12 years

Nellt123

Jul 14, 2016

From the moment I met Luis I could sense that he would be the right salesman to help me to ultimately choose my Jeep, which I love so very much! Thanks again, Luis!

gall anonymous

Jul 13, 2016

Luis was professional and on point, offered me best suited vehicle in great price. I had a smooth and painless experiance, he took care of my old lease. Made it into one-stop shop, very convenient. Look for Louis when you are at Bayside Chrysler Jeep Dodge. Many thanks to Robert Callbero as well.

STEVENMAC

Jul 13, 2016

Brought my '15 Sahara to Garden City Jeep. Completely dissatisfied with their communication and lack of service. Came to Bayside and everything I needed was taken care of. Fast to0.

RBrook

Jul 11, 2016

Luis was absolutely wonderful to work with! He exceeded our expectations on the lease and we were in/out of the dealership quickly with our new car! He prepared paperwork ahead of time which made our purchase quick and seamless. Luis provided the one-on-one service we expected and was extremely patient throughout the process. We have already recommended Bayside Jeep, especially Luis Guarin to our friends/family. We won't go anywhere else for a car due to the exemplary service and respect Luis and Bayside have given us. Thank you and see you with our next purchase!

Ray123

Jul 8, 2016

We purchased a Jeep today. Luis Guarin put us in the vehicle we wanted with no pressure or stress. He is extremely Professional. Thank You Luis for a good experience today. This is our 4th vehicle from Bayside Chrysler. They are highly recommended.

bakedfish

Jul 7, 2016

Been to many dealers and there maintenance dept does not deliver in my opinion. Far as buying a car I have to say it was pretty smooth.

JFV63

Jul 6, 2016

I enjoyed my experience at Bayside Jeep. The staff were Courteous, and Respectful. At no time did I ever feel pressured into buying something I didn't want. After my purchase they continued to make sure I had everything I needed to be satisfied with my Vehicle. I would definitely buy my next car or truck from Bayside Jeep again.

ocastillo20

Jul 6, 2016

Jay at the service and repair center was amazing. He has great people skills and and was very helpful. He made my experience delightful. The waiting period for an oil change was pretty long though. I had to wait 4 hrs. Just saying

Libert95

Jun 29, 2016

Victor Urrea was great! He was very helpful and friendly and made sure I was satisfied with the car I was getting. He was very professional and made sure I was satisfied with everything.

ChaiTan

Jun 28, 2016

My car was having a rear axel noise and I brought it in to Chrysler. It took them 3 days to take my car into the shop and diagnose it. They diagnosed the wrong part. They said that they guarantee that changing the shock absorber will stop the noise but it was still there. They tried to keep my car for many days which didn't allow me to work. I bought my own parts and fixed it at a different mechanic and the noise was gone. How are these mechanic well trained when they can't even fix my car. My passenger door was also scratched. I told the front desk worker, Sheng, about the scratches and he didn't apologize or anything. He told me to send the car in to fix the scratch but how long will they keep my car again?

davidpezzullo

Jun 28, 2016

Just wanted to recognize jay from service department for his sincerity and honesty! Both qualities are rare especially in dealerships unfortunately! Thanks for the real support in making things clear and precise to understand better what is needed as a new car owner!

GSALAMONE425

Jun 28, 2016

Very courteous and fast to deliver car .price was what I wanted for a great car . Love my 75 Th edition of Jeep Grand Cherokee

ileanaperalta

Jun 24, 2016

No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have my car diagnosed. Instead of contacting me to inform me what there findings were and quote me a price to fix it, as is policy, they take it upon themselves to fix it. I was so desperate to get my car back, I paid, what I believe was an unfair price, to just to end this nightmare. The problem was that the horn wasn't working and the dealer blamed the after market alarm. I brought along my alarm installer, who swears he did it correctly to talk shop with the mechanic and explain how he installed it correctly. Supervisor said no to that request. After being supposedly fixed, I test the horn and find it doesn't honk when the car is turned off. Service supervisor told me that is how it works. Silly me, I take his word for it. It didn't sound right to me, so I did some research and actually went to check out other 2014 Dodge Grand Caravans and lo and behold, the horn honks when parked and turned off. I went to the dealership and spoke to Bob. He said he thought that's the way the horn was supposed to work. He obviously makes stuff up as he goes along. He then said he fixed it halfway and that was good enough. His last statement floored me. He said it was the alarm installers fault and that I should take it to him to fix. I paid for this repair to be done correctly and completely, regardless of how the horn was damaged. This has been a complete nightmare and injustice and I will not stop until I receive a complete refund for work not completed yet paid for. I found other customers who were very dissatisfied, just stand in front of the service door and ask the customers coming in and going out. Sometime during our discussion, Bob offered to return the money I spent on the repair. He told me to come several days later, but Bob's word is worthless to me, based on my experiences with him. I'm hoping someone in authority and competent will read this and help me resolve this injustice.

MarioG5

Jun 21, 2016

The area around the dealer is very good for a test drive. You can drive on local streets and on the expressway to get a true feel for your vehicle. The negotiations were a little rough at first but "All's Well That Ends Well..." we were able to work out a deal at the end. I believe this should be expected of any car dealer as both the seller and the buyer are trying to get the best deal. Terry was the sales person, Rob was the manager, and Leo and Reggie where the finance guys. The employees at Bayside was attentive and personable. I would recommend that if you are going to buy a car from anywhere you do your research. If you do not know what you want, go and test drive the vehicles. Make your decision with your head and do not let your emotions get involved. Then go online research the vehicle. Look at what are actual options, and see what comes with the different packages which are offered. Educate yourself before walking in. Ask questions. With that said I did visit other Jeep dealers in NYC and Westchester. Will follow up with reviews on the service department when used in the coming months.

FUBUFATTYGIRL

Jun 20, 2016

I have feel in love with Bayside. They have done for me what Easthill, Rockaway and Westbury Jeep dealers couldn't do for me. My first experience buying a car they treated me like a person nobody looked down at me like the other dealerships has done. They have worked with me until the very end and they were not satisfied until I was satisfied. They stood true to they word when they offered me deals and they threw in some extra stuff. They had the vehicle I wanted right on the lot when the other dealers didn't have it. I drove away with my ne jeep having only 3 miles on it. I love it and my coworkers love it just as well. For this to be my first American car I am having a lot of fun with it and glad I have made the final choice of buying it and buying it from Bayside. I would recommend anyone that I know if they are looking for a jeep to go to Bayside first so they won't get disappointed like I did from the other Jeep Dealers.

van_har

Jun 20, 2016

I have a 2012 Jeep Cheerokee and brought my car in for a regular service. First no parts for my two recalls as of yet. This has been since last year, Not sure what the heck happened, but I left and my car does not have any heat (yes I said heat in the middle of June). I went because the steering wheel was shaking as I drove past 60 miles per hr. Bottom line - I waited 5 hrs and felt like the car did not receive the proper full service that I thought you get - the basic, check my oil, antifreeze, washer fluid, etc., I felt I did not get. Please note I have been to this dealer several times and this is the first time I have to write a less than perfect review.

OSARICH

Jun 18, 2016

The personnel at the dealership were very welcoming , and they knew there stuff and as far as I know very honest . We were looking to make a good deal, and they made it happen . My salesman was great, great attitude work with my price and did not try to push me to buy what I didn't want , that my friends is a turn off to me , but it didn't happen here . And we walked out in a couple of hours with a brand new jeep Sahara that we wanted.

PHIL.LAJARA

Jun 18, 2016

I felt like I was getting a great deal ....for a person in my case .... They made me feel like I was part of the family ...

TMANN81640

Jun 18, 2016

Went there looking for a used car and found the sales dept very friendly and helpfulgot what I wanted at a very good price keep up the good work

KJDowling

Jun 17, 2016

This is my second purchase at Bayside Jeep and both were great experiences. I did a trade in on both purchases and Bayside was very fair on the trade in values. The first visit I walk in and drove out within a few hours with a new vehicle. This time I made it a little harder on them and wanted a specific type of Jeep, the Cherokee Altitude with certain colors and features. The next day Bayside called me and the vehicle was already transferred and at their location. It had more than I expected but the dealership held to our bargain and the deal was done. From the receptionist, salesman, sales manager to finance they were friendly and helpful. I even received phone calls a few days later to see how everything is going. This is the place to go for your vehicle purchases..

DannyO

Jun 15, 2016

We went for the year maintenance and service our Jeep and the attention was great. We told them few issues with the car and they fix it right away. Again excellent service.

Tina C

Jun 12, 2016

Amazing!! HASSLE FREE BEST PRICE!! Bought 7 cars from them!! We are treated like FAMILY!! Highly reccomend this dealership. Tyler was a very attentive salesman

VMONGROO

Jun 12, 2016

I came in for regular maintenance and service for my jeep. The attendant that took care of my was one I dealt with many times before. He is polite and courteous and always willing to be of service. Many thanks to everyone.

Ahmed Abdeldayem

Jun 10, 2016

this is the worst dealer place ever, the manager is so rude and so all the staff. they have the worst after purchase service, in the beginning they all will be so nice, gonna give you wrong description of your car until they take the money of your pocket then they will turn so rude. so unprofessional and not the place to trust. NEVER GO THERE!

GODAEHAB

Jun 9, 2016

Bought my new 2016 Jeep Grand Cherokee from this particular dealer. Was driving off the lot within two hours. Sales rep presented himself professionally & was well concerned about getting me into the right car at the right price.. Wouldn't recommend going else where!

t7robert

Jun 9, 2016

The best thing about my experience was that I walked in said" this is what I want" and they said here it is and I said "OK" "Bag it up" and 3hrs latter I was driving my 2016 Jeep SRT.This thing is "BAD". People see it and they know this is no ordinary Jeep.

ADIAKONIKOLAS

Jun 8, 2016

I recommend the dealership to others because the salesman acted professional and explained every thing to me. He Explained the pros and cons of the jeep and did the best for me on my old lease.

brazeagle

Jun 8, 2016

I have purchased 4 vehicles including referrals from Bayside, and thanks to Alan, Matt and Jason, business as usual...never dealt with a better dealership in AMERICA before.You guys make this world better, thanks a lot for all the consideration, honesty, integrity and friendship.BAYSIDE, YOU ARE THE BEST.Thanks again Alan, you not only is the Owner, but a true and honest person.CheersLuiz

CHRISTINEMULLIN

Jun 8, 2016

Had bought used Jeep from another dealer and their service department was not helpful at all, neither the dealer who sold it. All I can say is I'm so glad I found them and plan on bringing all my cars there for service. Pleasant, polite, helpful, patient and willing to explain and listen. This was my first visit and will not be my last.

N.RUGGIERI96

Jun 8, 2016

Great experience! Lance was excellent and a very helpful salesman. He helped us narrow down to the right decision by picking the jeep cherokee limited.

VBACARELLA15

Jun 8, 2016

he took his time and explained everything to me and worked with me . I was mad that i needed to go back after i had just left because my radio gps and phone wasn't working . But i was happy that Jay helped me out right away .

EddieN8620

Jun 3, 2016

I visited Bayside Jeep on a Saturday afternoon to purchase a 2016 Jeep Wrangler Rubicon. I was referred by friends directly to Franklin Garcia who have purchased new Jeeps from him in the past. I have to say Franklin made the process seamless, he was efficient, a gentleman, and very professional throughout the whole process. What I valued was his open availability and over communication. We did go back and forth for a week or two but I was able to secure the deal I wanted and trade in my 2014 Grand Cherokee. I highly recommend anyone reading reviews on this particular dealership to visit Frank Garcia and purchase your car from him.I rate him a 10 out of 10!Thank You - Eddie N.

jimbo18

May 30, 2016

F Rating on BBB for a reason!They bait and switch on me and never gave a refund for my $500 deposit.They clearly pay a company to write fake reviews. with over 5,000 reviews on cars.com since the end of 2012 which if you hear the ads on the radio they talk about the 5 star reviews on that site. its all BS!Stay AWAY many other Jeep Dealers in the area to go to.

jackieboy56

May 28, 2016

the salesmen was knowledgeable and there was no pressure on buying or leasing I would recommend this dealership I have purchased two jeeps from this dealership and will go back again

Mikeb0615

May 27, 2016

Went in to lease a 2016 grand Cherokee from Turgo based on people I know that have used him. I told him I wanted a 2016 grand Cherokee limited in white with a panoramic roof 20in wheels and hid/led headlights. Turgo told me that those options outside of the 20in wheels were not available on the limited and that is need to get an overland. The overland was way too much for a jeep so I got the limited. The next day I was going to work and saw a limited with the options I wanted. I looked at this dealers website and viewed their inventory. Guess what? Those options are available on the limited but they did not have one in stock that was white. Turgo lied to us telling us what we wanted didn't exist just because he didn't have it in stock. That's a real xxxxxxx move. He won't return multiple phone calls then someone went in for me on Tuesday he said he'd call me within 24hrs. I waited 72hrs went in and what a surprise he wasn't there. Spoke with a manager named Jason Gorman. He was more useless than Turgo. He tried lying to me about the car I wanted not financing for the same rate, called the bank faxed them the window sticker of the car I wanted, guess what? It was a lie as well. What does that have to do with his salesman lying to me? Admit you both lied and got caught!!!

RAYWEST101

May 26, 2016

This dealership and salesman Turgo has always treated my self and my family well.Turgo will work with you & your needs , wants and budget . Highly recommended !

mahesh423

May 24, 2016

Thank you jay for understanding my frustration . I know my last review wasn't a review that you wanted to see . I do apologies . I am satisfied with the service I got I know that you did you best to sopped up the process. Look forward to doing business with you again in the futures.

DIANAFEL

May 23, 2016

Everything was great, Peter was very helpful on the phone and in person. I told him what type of vehicle I wanted and he got it for me.

STEPHENBRY2K

May 19, 2016

There's appears to be not much places to park when I pulled up at the service entrance but their friendly valet parking attendant was ready and waiting to assist with this issue. The service personnel were friendly, helpful and professional.

annwalrond03

May 16, 2016

The staff is always friendly and welcoming to all.Make you feel special.they go the extra length to assist whenever the need arise.Helping you when other dealers treat you as if you shut you vehicle down purposely.

newcar

May 16, 2016

I have leased vehicles for at least 15+ years and this has had to have been by far the worst experience. The day we went for the test drive, the car wasn't on the lot, it was a few miles away at the race track parking lot....how do you sell a product and not even have it available for the costumer. We had to make an appointment for a week later to come and test drive the car Then at the time of signing the contract we sat with in the finance office to sign our contract and pay our bill. When reviewing the bill of sale all these fees were added. No one had mentioned there would be a disposition fee and the leasing bank was a private bank with strict terms and conditions. When we asked for a breakdown of the fees on the invoice, the response that was given to us was that they only give verbal breakdown of these fees and don't detail them on the bill of sale. Today I get a phone call from the salesman asking for a copy of my husbands drivers license. A copy of our licenses was taken from us the day we leased the car. We leased the car 3 weeks ago and today they decide to follow up, it takes THAT LONG? The dealer lost part of our paperwork and now is asking that we send pictures of our legal documents to their cell phones. What type of establishment conducts business that way? I don't understand. I will never return to this dealer. I wish I had read the reviews before stopping by Bayside Chrysler Jeep Dodge dealer.

BOUNCEY

May 9, 2016

Turgo Tropanasse was my salesman, he was great, and I don't use that word lightly. He was very professional in dealing with me; he was also very knowledgeable with all the functions of the truck. I was impressed on how was able to multi task during my sale and not make me feel like he was rushing me(if he did I wouldn't have purchased the car). I of course am a very out spoken person due to past mishaps, and during the whole transaction Turgo maintained his professionalism and maintained his focus on selling the car and letting me know I was making the right choice. I have to also add Jeanette was also a keen person on making this sale happen she pursued me/reached out to me each and every time I went though True Car.com. Leo was also a cool person. he knows his math that's for sure!!!Although I had the opportunity to go to East Hills or Smithtown Dealership I choose Bayside. If need be I would do it again. Thanks.

Michaelcarbone

May 7, 2016

Steven Vegas was amazing. His service was fast and attentive. Leo (in financing) was also wonderful. I am extremely happy. I will recommend Bayside Jeep to everyone.

ERFATH

May 6, 2016

I recently leased a 2016 Jeep Grand Cherokee and Turbo helped me through the process the entire way. He is a fantastic salesman who is very knowledgeable about the products. He goes above and beyond to make sure the customer is well taken care of and does his work fast and efficient. I will definitely return.

mtalty0

May 6, 2016

I wound up at Bayside Chrysler Jeep Dodge as a result of using TrueCar.Com?The price I was quoted from TrueCar.Com was the exact price I paid at the dealership? (saved $4.000)I purchased a 2016 Ram Truck that had to factory order it arrived when they said it would, This resulted in care free easy going experience for myself. When my family and friends ask me about my new truck? I am most proud of where I purchase it and the price I paid for it.

ritawong0720

May 6, 2016

excellent service both quality and attitude of the frontdesk at the service department who received me. i will recommend the dealership to my friends around.

svc2007

May 6, 2016

On 4/28/16 had my 2010 Dodge Challenger R/T serviced for an airbag recall and the coolant changed. The service was fast and efficient arrived at 7:30am and was done by 9:45 am. Brian the service writer keep me up to date on the status of my service. I am very satisfied with the service and friendliness of the service staff from the cashiers to the service technicians. The owners Alan and Mike are two of the best. They treat you like family an are always there to help and answer any questions. I have purchased and leased vehicles from them over the last 6 years and always no haggling, they give you the best deal around and stand by it. If you have a problem they go above and beyond to solve it and make sure your satisfied. I am currently waiting delivery of my 2016 Dodge Challenger SRT Hellcat which they let me order and explained that it will take a few months to build and arrive. But unlike numerous other dealers they are selling me it for less than MSRP and not the ADM ( additional dealer markup). That's why they keep getting repeat customers and new ones from the reviews of the way they conduct business. I give Bayside Dodge/Jeep/Chrysler 10 Stars**********.

DTho2

May 4, 2016

This is the second deal we made with Luis in just 5 months. The first was a Ram 1500 in Nov 2015 and now a Jeep Compass. The Jeep was for me and we picked it up two weeks ago. Everything about the deal was smooth and easy. Luis is courteous, friendly , and very knowledgeable about the products he represents. The thing I want most to say about Luis is that when we picked up the car it still needed to have a back up camera installed. Service couldn't do it on the weekend and I wasn't willing to bring it back and leave it for an overnight and day......SOOOOOOOOO Luis traded cars with me. I took his really awesome Jeep Grand Cherokee home for the night and to work the next day and he took my car. That truly seems to be his brand of customer service, ABOVE AND BEYOND !!Thanks again Luis.

ANDYKOHUT

May 2, 2016

Luis, our salesperson was friendly, helpful, and understood completely our needs. The in stock inventory did not match our needs and he went above and beyond to help us.

koenigsunita

Apr 30, 2016

The Sales person Turgo Tropnasse is a every pleasant person make me understand everything about my jeep, make me feel comfortable with my price of my jeep, I will recommend others at beside Chrysler because of my experience .and Leo Markovich .

agw914

Apr 29, 2016

Lance greeted us when we walked in and was so helpful. We had a set amount to spend, he understood it and we got what we wanted and beyond. Kudos to Lance

ANNEMARIE_MARTINO

Apr 29, 2016

Service person tried to tell me my air filter needed to be changed cost $200.I called my mechanic he told me to bring it in cost $29. After I left the dealer I went straight to the mechanic he took out the air filter showed it to me and it was fine. I also asked the service person to check for leaks he charged me $200 and the said another $800 to fix. I called jeep they told me what to buy for $49 and it works fine. I own an wrangler and a Cherokee I will not do business with people I cannot trust. You lost my business and any referral business.

barb44444

Apr 29, 2016

In 2011 I bought a Dodge Challenger, which o absolutely love. My experience with that was so good we decided to buy our second car from you as well. We just bought a 2016 Charger, I also love this car. Everyone was so nice and so helpful. Sully was our Salesperson, he was friendly and very knowledgeable. He really helped us a lot. Alan was also very very helpful in closing our deal. I would highly recommend this dealership to all my friends and Family. Thanks to all of you!!!!!

jatknit

Apr 29, 2016

employee in service dept is very friendly and professional, and try to make everything as clear aspossible to meet customer's need, though waiting room is not big enough.

TARNISHA1987

Apr 29, 2016

I purchased two cars from this dealership. My first experience Lamce the sales man was great he worked with me building the vehicle to my expectations and once we were done he sent me to Leo . Leo was also wonderful and funny. Both experiences was great with these guys

TC

Apr 29, 2016

I have owned jeeps since 1986, back when AMC made them. The service department is MUCH better now. All of my service experiences have been professional, courteous and thorough. The main service writer is always pleasant and explains fully what repairs/recalls will be worked on. This time, I had an engine leak and was proved with a loaner car for the day so I wasn't stuck there waiting!

JORGE BARDALEZ

Apr 27, 2016

When it comes to leaving reviews I'm the most critical one of all but I love this place! There is only good things I have to say about them. Excellent service and great sales people. I returned to this dealership to purchase a used vehicle since I already have a current lease with Bayside Chrysler Jeep Dodge. They took care of me in no time, offering me suggestions and better options for me since he didn't want to see me in a used car. Lance Madry, Alex Durst and Tom Dunn (Funniest guy ever) used their magic to save me money and hop me onto a Grand Cherokee limited 2016. I will definitely coming back. Thank you and keep up the good work!

Lminsteris

Apr 27, 2016

Edwin Diaz helped me through the process of my paper work even after the sale and I am very happy about that so if you need someone to sell you a car but that is not just about that please see this gentleman and he will give you a great price and help with everything

jwalsh10

Apr 22, 2016

Gio is by far the best ever! I came in and met with him. I told Gio I wasn't really sure what I was looking for, but gave him an idea of my budget I was looking to spend. He showed me a couple cars to choose from and I feel in love as soon as I sat in the Jeep Patriot. In a matter of about 2 hours all the paperwork was done and I drove home in my brand new 2016 Jeep Patriot!

CHIPS127

Apr 21, 2016

My first time visiting at Bayside Dodge and I found my dream car here. I traded my Honda Pilot and they gave me what I was asking for and I was able to purchase A Dodge Challenger. The sales person Rob treated me with respect and courtesy and was able to answer all my questions. John from finance worked quickly to get me the best deal possible and I was a new proud owner of an American Muscle car. My experience at Bayside was excellent and I look forward to return in the near future for an oil change.

DRAGONLADYF4

Apr 21, 2016

Just an FYI instead of so many bagels add a fruit/veggie salad. And add some teas. Service was good and friendly and polite. This is all I have to say.

Jbug1073

Apr 21, 2016

Edwin Diaz is the best!!...bought a wrangler from him at Bayside Chrysler. I live in NJ and everyone in the tristate area gave me the " these things sell themselves so you have to buy above msrp." Also NJ doesn't have a doc fee law so those were somewhere from $300-600. I built my spec on truecar and their internet salesman Kelvin answered every question promptly and kept in touch with me while I was still in search. Came in on a busy sunday and Edwin went through ever spec for the build with me and ordered it within an hour. The jeep took about 3 weeks to build he called me as soon as it came in, went down that sunday early morning even bought us coffee (which i thought when he asked was coffee from the dealership but he went out and actually bought us some fantastic gourmet coffee). Paperwork took about an hour and I was in my ride out!..He even mailed me my plates and registration. If you are looking for a car and particularly a wrangler at the best price go to Edwin Diaz at Bayside Chrysler.

PATHLMF

Apr 21, 2016

Everyone was very helpful and made my experience well worth the 4 hours I spent at the dealer in completing my lease agreement. and the dealer onour actually missed his lunch to follow me back to my home to drop off the car I came in!

REDNITRO97

Apr 21, 2016

John, the sales person was great. I picked the car I wanted , they found it in Pennsylvania and retrieved the car for me. Picked up the car the day they brought it back to the dealer. Reggie in finance was also good. Thanks to Rich, Reggie, and John , it was a great experience.

luigi#1_2016

Apr 19, 2016

we purchased a second family car from them just yesterday. first we went there on Sunday and had to come back because they had to get the car i wanted from Baltimore i think. the sales person Franklin was very eager to help, make a deal and keep us as customers. we did make his job easy i think, since we brought a trade in in very good condition and have good credit. overall it was good experience and i would recommend this dealership. they were busy both times we were there which i think it's a good indication that they are giving their customers good deals. maybe we will see them again in few years to get a new car...

marsteve18

Apr 14, 2016

All requested service was performed in a timely manner and properly executed. Small complaint: theexcessive time required to bring the car to the service area after maintenance was completed. Additionally, service manager recommended filter and fluid replacements that the owner's manual stated weren't needed until 30,000 miles. My Jeep has only 24,000 miles. I will have the brake fluid and filters replaced at the 30,000 mile service visit.

martd13

Apr 14, 2016

Brought my 2009 Dodge Caliber in because of a check engine light. I was told there is an engine problem requiring most of the engine to be taken apart. I then found out that my "lifetime" power train warranty expired in 2014 because I never brought it in for a "power train inspection", of which I was never told was necessary nor that was expiring. Was quoted almost $2000 for the repair. The dealer left the car on the street so I took it over the weekend to a local repair shop who repaired the car for $192. I am so disgusted by the way I was treated by Chrysler regarding the warranty that I will never buy another chrysler vehicle again. ( I have purchased three in the last number of years). Jay at the service desk was very professional but nothing makes up for the obvious price gouging that I experienced. Never again.

YAACOV LEVY

Apr 13, 2016

Ok so the nutshell is if you buy a new car- this may be a great place- but my experience is with buying a used car- and my experience was terrible---- heres the storyMy family has bought 3 previous new cars from these guys, and all had a great experience- so when I went for a used car- I figured I would try this dealer first- I went in on a Sunday at 1 (terrible mistake, more on this later)- We negotiated a price which I thought was actually fair- and I will say they gave me a decent price for my trade in- but when we went for the test drive at 2 pm the car stank like a dog- I told the salesman that I cant buy a car that stank- and he assured me that after the test drive everything would be shampooed- so then we continue the process and by 6 pm all the paper work is done and everyone is gone except me and the paper work guy- then they deliver the car and no shampoo has been done- it still stank like a dog. When I told the paper work guy he laughed at me and wrote a note that they would give me a car tree to take out the smell!To make it worse The next day driving I realized the car tires were not aligned- the change oil light came on- and the key clicker broke about a week later-I called the service dept. and explained that my car was never cleaned, and all the other things that went wrong and the service dept guy was very helpful- and told me to bring it inThey fixed the oil and re-alligned the tires, and tried to clean the car- but they couldnt actually get the smell out! They said come back next week for the new key- when I came back next week the car sales manager was very upset that the service dept was going to give me a new key and he gave me a very hard time- but after 20 mins he finally relented and allowed me to have the new key-All in all I would say that the experience was less than Ideal- price was ok- but a used car dealer is a used car dealer- they will say nice things, but mess you over as soon as they can get your money-Stay away for used cars!!!

arnel.borderon

Apr 11, 2016

My service guy, Cheung, always take of me. Very knowledgeable guy and always very nice. He always keeps me informed. I truly believe he needs a major raise. He really know what he is doing.

Barry66

Apr 11, 2016

Called in to Yasen said I needed a bed cover for the Ram van that I picked up Tuesday. He made appointment, I came right in went right to service desk talked to Brian complete paper work Dan installed cover. Very smooth.

btorresparedes

Apr 11, 2016

I went to that dealer to buy my son a car. From the begining i told my husbantd that the sales rep was nice nd courteous. He answer allquestions nd concerns we had.. We were all please with the great serviced offer to us

GDONOVAN0

Apr 11, 2016

I must say my experience from start to finish was great. From the salesman Rebetto to the manger and finance department. I picked up my truck with everything ready to go with the original sales price agreed.

JROJAS272

Apr 11, 2016

2 cars inspected, tire rotation and oil change in good time...not bad at all. Thought that I would be stuck there all day but not the case. Great experience.

mpratt22

Apr 11, 2016

Walked in one day knowing exactly what I wanted. Met with Frank and the transaction was as painless as possible. All the papers were signed and the car ordered in about an hour. Played a little bit of phone tag trying to figure out exactly when the car would be coming in so I could get my money together & my insurance in order. It took a little over a month for the car to come in which is how long I was told it would take. When I picked up the car I met with Reggie to finalize the payment and that went well. He was nice and explained everything to me including extended warranty options. Then Frank showed me every feature of my new car and made sure I knew how to work everything/turn everything on/off. I left knowing exactly what features my car has and how to operate everything.

VBABEENDRAN

Apr 11, 2016

The sales associate and the general manager also very acommodative and they follow up by contacting me after the sale. The general manager of the dealer ship is also a customer oriented person.

antnyknick

Apr 6, 2016

Got my 2016 Wrangler quick and fast hassle free no pressure, Go see my guy Gio and his team They all look out provided me with support

jasonthomas95

Apr 6, 2016

I was very happy with my purchase from Bayside Dodge. I would recommend everyone to check out this dealership and speak to Franklin Garcia. He helped me out a lot with my vehicle and was very informative. He was very calm and patient and made us feel like family. Had to order my vehicle since my vehicle wasn't in stock with all the packages I wanted but Franklin made sure to always be in touch and update us on the status of the car. Was very happy with my experience at this dealership and I went to many other dealerships before making my purchase here but I wasn't happy with the customer service at the other dealerships like I was with the service i received at Bayside Chrysler Jeep Dodge. I recommend everyone to check this dealership and meet Franklin because he will give you a good deal and make sure you are happy before leaving.

Zippy210

Apr 1, 2016

Roberto schimmenti helped me pick out a great car and made the process very easy . The best car salesman i ever dealt with and will definetly recommend him to anyone i know looking for a new or used car . Best experience with a salesman and nice dealership.

Ethanphilip

Mar 29, 2016

Roberto S was my sales person and he was great! He went above and beyond at getting me a great deal and getting me in and out quickly! Would definitely recommend him and Bayside Chrysler Jeep to friends and family.

Not Impressed

Mar 28, 2016

All I can say is that I was impressed with Bob Kennedy's willingness to go above and beyond to rectify our initial experience. You can't always prevent unsatisfactory things from happening, but if you are willing to make things right for the customer in the end -- that's what matters.

RAY_RAMBARRAN

Mar 27, 2016

Service department thorough and gave accurate updates with regards to how long the service was going to take. The staff was friendly and provided detailed info on what was done with regards to software updates.

Ron

Mar 26, 2016

Had a great experience with Luis.Came in with my Trucar price. He was efficient, helpful and nice!A great buying experience with him. I walked out smiling

BABIJINX2

Mar 25, 2016

It was a great experience.. The salesman was nice. They had the vehicle I wanted and worked with me to get it. It was kid friendly also .

chris.powell1

Mar 25, 2016

My sales Representative lance was a great help! He was attentive to my needs and I remained within my budget and still got what I wanted.

jpostyn

Mar 25, 2016

Bayside has set the bar high. I just expect the same great service. Everytime I am there repairs are done on time and properly. Scheduling is easy. Pricing is more than reasonable. Staff is always friendly and resourceful.

LIGUY61

Mar 25, 2016

Every one I had the pleasure of interacting with has been cordial and acted in a professional manner. A am very satisfied with the service so far.

SDURKOVIC

Mar 25, 2016

Sheng was so helpful and so knowledgeable and really helped me as much as possible. Really Awesome experience. Bayside Jeep has serviced my vehicle twice and it has always been really easy

WinningJane

Mar 23, 2016

I brought my vehicle in for repair and was told that parts had to be ordered. When I was informed that the parts were in, I brought the car back. After waiting over an hour and a half, I was told that they were the wrong parts. This is the second time that I have had to return for an extra visit because the wrong parts were ordered. This is unacceptable. Jay in the service department couldn't have been nicer but one can't service a car with the wrong parts. I previously always purchased Hondas and it has been disappointing to have this problem two times out of the two times, I brought the car in for service.

cpal131985

Mar 22, 2016

This was the fourth and final dealership I went to and they were very accommodating, the salesmen Onur was very knowledgable and got me everything I wanted and more

MSBELINDAVASQUEZ

Mar 22, 2016

4/7/2016 UPDATE: I have been in conversation with Bob Kennedy to resolve the issue. I am happy with his responsiveness and dedication to having the issue resolved and refunding the diagnosis fee. I look forward to updating you all. 3/2016: If I could rate my service experience a 0 I most certainly will. I first took my vehicle to them for a routine service & explained to Sergio that I had some sort of rattling noise which sounded like a pebble came in through the grill of the vehicle. Sergio mentioned if indeed it was a pebble they would be able to take care of it at no charge. I waited for 4 hours for my vehicle to only be told that I had to bring the vehicle in for further diagnosis at no charge and will be put into a loaner car because of the amount of time it would take to diagnosis the vehicle. I brought the car in a few days later as instructed. To my surprise because my car showed signs of body work to the passenger side door, Sergio said I would now have to reopen my insurance claim to have an adjuster view the vehicle. An adjuster viewed the vehicle a day later & to confirm what I said advised me that it sounded like a pebble but should the noise be attributed to the accident they would cover it. Of course now Sergio changed his story & after telling me the loaner car & diagnosis was a no charge, he said I would be charged for these services. Since when do you charge someone a diagnosis fee & not even diagnosis what the problem is. Sounds to me that they are looking to rip people off. On top of that, he tried to say the vehicle was involved in a front end collision when I explained to him it was a passenger side collision. He even went to the extent to tell me to go back to the body shop where I repaired the vehicle & act as if the noise was there right after the repairs. What a snake! I have referred people to this dealer who purchased vehicles but I no longer will. At least if you're going to make up things keep the facts straight!

mbgc79

Mar 21, 2016

Very helpful sales persons and straight forward they had me in and out quick. Best price then other dealers. Took the time 2 explain terms and conditions

212sanjay

Mar 17, 2016

So I had the pleasure of meeting Sal , Alex and Katie . Katie wonderful person but couldn't make the deal happen . Sal was more concerned with making more money than gaining a customer . My advise to buyers please don't waste your time with this dealership not to mention all the sales guys wait around the front desk like sharks . Trust me they couldn't work out a deal for me what makes you think they can even work out anything . Use true-car and get your first price . No one pays MSRP for cars anymore SAL .Response from the ownerin the last weekThere responseHello Sanjay Maraj, Sal, Alex and Katie worked with you to the best of their ability. What you were asking them for is something we simply couldn't do. If you have any further questions about what happened, please do contact us at the dealership, we'd be happy to discuss it further.I already picked up a jeep for what I wanted to pay and not $2500 more as Sal stated and got the color I wanted .

jackie92599

Mar 17, 2016

I had a great experience leasing my grand cherokee. Everyone was very professional and helpful. I look forward to leasing my next car in 3 years :)

nycpedro

Mar 17, 2016

I leased the vehicle two weeks prior to a truck side swiping the entire left side of my parked vehicle. After the original estimate by the insurance inspectors, the guus at Bayside found additional damaged which they also repaired. Thanks to them, the car looks as good as the day I drove it out of the dealers. Thanks to Jay and the rest of the team for their great job.

Ncampo

Mar 15, 2016

I went there to lease a vehicle I tell you this place is the worst ,the manager rich Was very un professionsal waited two days for him to get back to me never did when I finally called he could not give me a honest response all I can say bayside jeep go xxxx yourselves

FREEDOM4ALL02

Mar 14, 2016

I lift them up in prayer to keep me and my family safe in our cars.This dealership .service should know they are life savers. Gratefully yours Elvira

PHILIP.JULES

Mar 14, 2016

This was my 1st time at Bayside Dodge service center. First I found the service staff to friendly and helpful. The waiting area was very clean, chars were comfortable and the free bagels were a nice touch. I will definitely be using Bayside for my future needs.

yroman82

Mar 14, 2016

the sales representative was very helpful and was very attentive with any concern made it possible to get what I tended to buy and helped us get everything done in a timely manner

cani568ataol.com

Mar 11, 2016

They are honest , and the whole experience was very relaxing, not stressful. I received my car on the same day, the salesman went step by step, to make sure I understood all the features. I love my new jeep!!!

PORTILLA-ROMERO

Mar 5, 2016

I was charged 219.00 for the diagnosis of my car and found the problem so they dijieron was a bugia was bad and to do maintenance did where my personal mechanic and the car is still with the problem this store carts only thing who knows is to charge the 29th of this month I went and got an appointment call for 11 but my mechanic and fix my car and pienzo not going to give my money to this store personal foul grabs you with esperiencia

Grand_Cherokee629

Mar 4, 2016

Was at the dealership for 4 hours getting a new car. Salesman never gave proper updates. Had to complain before seeing my car and being able to leave. Communication needs to be improved as does timeliness for getting customers out the door.

KALEL68

Mar 4, 2016

Took my vehicle for a check engine light and they told me they would do a diagnostic first and that they would contact me with diagnostic result before the day was over. Well, they never contacted me and for about a week I had to contact their service department which gave me the run around. Their service department kept telling me the diagnostic wasn't done and that they would call me but they never had the decency to call you to at least let you know what was goi g on. They put me on hold for over long periods of time. Nevertheless to say, it took 1 week to get the repairs done. Was a week with a vehicle eventhought I told the service department rep that I had a newborn sick and needed the vehicle soon. He didn't care and even mocked me by telling me if he should call the ambulance. Terrible customer service will neve take my vehicle back. Will never recommend this dealership to anyone. Service manager was no help, even thought he indicated that he would contact me let me know the status of my vehicle. He never once contacted me. My vehicle still not running right.

albeper7

Mar 3, 2016

always on top of things and on pointgreat people to work withtop in there class in the field of cars i trust them .

alfredvpainting

Mar 3, 2016

Everybody was very nice at Bay side Chrysler. Specially Zully Khan and Tom Dunn.They helped me get what I was looking for. Excellent choice Pro master Ram 2016.

FTJR

Mar 3, 2016

Very good experience purchasing my new dodge. Transaction was very smooth and the staff made me feel comfortable. My next new car will definitely be handled by Bayside Chrysler Dodge Jeep Ram.

steelbear58

Mar 3, 2016

i had to return to put trailer hitch on ,interest rate way too high,price a little high ,satisfied with vehicle,chrysler protection great,eddie torres was good ,i would recommend him

Zohaib Maqbool

Mar 1, 2016

This review is for my awesome salesman Franklin Garcia at Bayside Chrysler Jeep Dodge. I walked into Bayside Dodge on Jan.12,2016 looking around for a 2016 Dodge Challenger 392 HEMI SCATPACK SHAKER. I wanted my experience to be as smooth and as exciting as possible. This is my 1st time buying a car brand spanking new from a dealership so needless to say this was a milestone in my life. My expectations were very high & far exceeded by Franklin. He approached me and my family in a very professional, cheerful manner. I was told by many people and colleagues that when you are in the market for a new car dealerships give you the run around and try to hustle you for every little penny. At Bayside Dodge it's the total opposite!!! All there car's are sold at MSRP sticker price, no shady markup's or hidden charges. Frankie sat me down and although I had done my homework before hand by doing my vehicle's build on the company website he urged to redo everything from scratch so we can build it bottom up in front of each other so we stay on the same page. He tried his very best to set me up with a test drive within mins of me being inside the dealership. To me that was terrific A++++ because I have been to many dealerships where unless you don't set up a test drive minimum 2 weeks in advance you can totally forget to go for a test drive. Unfortunately all the automatic transmission Challenger fleets were being serviced which I didn't mind as I was 100% on buying the car test drive or not. Franklin has a very friendly and honest approach. He is a man of respect & integrity. We discussed the whole iconic legacy of the American Muscle generation down to the specifics on performance and technology the car has to offer.I was a bit nervous because most salesman don't know anything about the vehicles there selling, but it helped having someone who is equally if not more as enthusiastic and passionate about cars such as Frankie serve me. Salesmen sell cars because it's their job and they get paid to do it, Franklin Garcia sells dreams because his passion is his reward. This guy is full of life, excitement and energy. Frankie has a true burning desire and passion to do his work, no matter what time of day or night I called him he had the same smile and enthusiastic energy to answer all my questions. My family were all very tough negotiators, and Franklin talked to them like he had known us all for years. It didn't feel like Salesman to Client relationship, it was most definite a family to family relationship. I have seen my SCATPACK have markups upwards of $3,000-$5,000 from MSRP that's a lot of money folks!!!They even have the SRT HELLCAT for not a penny more then MSRP for crying out-loud. Franklin was very informative about the build of the car and he gave me all the details I needed for going the factory order route. I was told it takes up-to 6-8 weeks, Bayside Dodge delivered it in only 4!!! I was informed the very next day that I was approved for finance by the bank manager at Bayside Dodge. Since mine was a factory order, I had the option of tracking my build with my VIN #. Franklin called and told me within a week that my car had been assigned its specific VIN # and I could start the tracking. When we worked out the final numbers after options and packages Frankie was very helpful in trying to get me the best price and keep in mind since the Challenger is a high-end/high performance vehicle there is NO incentives and rebates that come with this the car on the 392 HEMI SCATPACK trim level and even then Frankie worked his magic and got me a superb deal. My car was delivered to Bayside Dodge on Feb.17, and I got the call from them that I can come pick it up the next day. Frankie called me and told me I could come in at 4pm. And I was also aware that Frankie was to leave at 4 but since he is such a tremendous, caring human-being he chose to stay back an extra 3 hours so I take proper delivery of my car and all my paperwork and transaction go as smoothly as possible. For any of us who have bought a brand new car, you know there is an INSANE amount of paperwork involved the day of delivery. For someone who had to tend to his young kids at home Franklin did not once show any expression on his face of being tired or not wanting to be there for me past 4 his scheduled time to leave. He explained everything A-Z in thorough detail may I add about lean holder, finance payments, APR etc...He was ecstatic to deliver me my car. Once the paperwork was done and I had my keys in hand Frankie took an additional hour out of his time to explain everything about the Uconnect infotainment system that comes with my Challenger. I'm telling this to everyone who reads this review Franklin Garcia won't let you drive off the lot without not only verbally telling you and talking to you about the smart systems but he physically gives you examples and demonstrations as to how EVERYTHING works. All staff members in every dept. of the dealership that I came into contact with at Bayside Dodge were nothing but pleasant, honest and helpful. At Bayside Dodge, you become part of a family that offers nothing but smiles and joy :-), if you can dream it Bayside Dodge can help it become a reality. Leo, the business manager was also a very kind and pleasant person to deal with. So if your like me and are on a quest to make your automotive dreams come true, come on down to Bayside Chrysler Jeep Dodge and let Franklin Garcia make your journey a pleasant one.

LxP x Ninja

Feb 29, 2016

Really nice, makes connections with the customer and is someone that you could have a laugh with while helps you out getting the car you need

MURLIKATAM

Feb 26, 2016

The service at Bayside is awesome. Great job guys. Got a car of my dream, fast and easy all paper works. Nice to do business with Bayside Chrysler Jeep Dodge. Thank You.

GOLEBIEWSKI35

Feb 25, 2016

My 2005 Chrysler Pacifica was at the service center for quite some time. They were waiting for a part- the immobilizer. the car was not under warranty, so it was coming out of my pocket. My wife and I needed a car to get to work so we had no choice but to rent one. The car went in on a Friday and tech said part should be in and installed by Monday. Turned out that because the car has been discontinued, parts are hard to come by and sometimes are on back order. First they ordered the part and all we can do is wait for the manufacturer to ship it to them. Since the part was taking so long to get there - now about 5 days or so - the management team started to step in and working on another strategy. They actually called around to all the Chrysler dealers on the east coast to see if anyone else might have the part to try and get it sooner - VERY IMPRESSIVE- I must say. most places would have just said "oh well, not our fault". The part finally came and was installed. By then my car rental fees were over $600, not to mention the cost of the repairs. The best thing that happened to me was meeting the manager - Robert Kennedy. A day or so after my whole ordeal with payment and bills and returning car rentals and pick ups, I get a phone call, It was Robert. Most service centers home that they don't ever hear from any of their customers again because if they do, most likely its because something goes wrong, but not this place. Because of the whole back order of parts and hardship that me and my wife went through, Chrysler was willing to help us out with a partial payment back for at least some of the car rental fees. This was the greatest news ever, as we were now strapped for cash. This man was there for us every step of the way, and did everything he could in his power to be as helpful and curious as possible. That is the true meaning of being a manager and putting your customers first. A++ customer service and effort.

CHRIS19870

Feb 24, 2016

My experience at this dealership was amazing. They were very helpful and knew what they were doing. Juan was helpful and did an excellent job. I would recommend it to all my friends and family

CKOP

Feb 23, 2016

Jay, in service department helped me from beginning to end, I was told i needed a new transmission at another facility and it turned out that was not the case, at all. Thanks Jay your the best.

CliveChan

Feb 22, 2016

My only complaint is that it is not easy to make an appointment even they are opened till late in the evening. And the service took a little longer than I had anticipated.

courtdelano1

Feb 22, 2016

The services at Bayside Chrysler Jeep Dodge is amazingly awesome, from the guys who took my jeep to the us toner service rep. He listen to all my concern and pay attention attentively to my details without interruption. I got everything I wanted done within one and half hour. They are courteous and friendly, they remain professional in my experience.

sklove1177

Feb 18, 2016

My salesman Giovanni was nice and honest. He answered all my questions and great follow up with my order status. Would recommend this dealer for sure.

chiefop212

Feb 17, 2016

My salesman Luis made this a great experience for me. He was kind & smart but not pushy! He answered all my questions. Service was great!

ilyse

Feb 17, 2016

THE SERVICE WAS AMAZING.. NICE AND HONEST ,QUICK AND GREAT FOLLOW UP...WOULD RECOMMNED THIS DEALER FOR SURE ... I HAVE BOUGHT MANY CARS BUT THIS WAS A EASY EXPERIENCE FOR SURE

JFBRENNES46

Feb 17, 2016

I gave 4 stars to this dealership because of the car salesman, he really tread me like a friend, never put any pressure on me and liked that very much.

an.henry

Feb 15, 2016

If you're looking for a person that's going not willing but that's going to go the extra mile from you Tom Dunn the business manager is the guy for you. This man did his job in more to make sure I left with a brand new 2016 vehicle and a low interest rate. The staff was very respectful in made me feel very comfortable I'm not a person to write review at all but after my experience I felt the need to share.

HTGGOO

Feb 13, 2016

The expertise was quite apparent when I spoke to the Service Manger Jay. He was well spoken and very positive and encouraging with the attention given to my particular circumstance. Well Done!!!

JOSE2

Feb 13, 2016

Mr.: Vega is an excellent sales person and have a nice sense of responsibility. he tried all the venues to get us a good deal, the delivery of the Vehicle was excellent .

Josephzanzui

Feb 13, 2016

It's my fourth vehicle and I come back only because of sulliman. He helped me in every way possible. A++++ for my salesman. Thank you so much for your help.

dmalamed

Feb 11, 2016

I found the guys over at this dealership courteous, professional, fair, and a lot of fun to work with. Nick was my salesman and is one of the nicest salespersons ever- Tom was the financial guy that took my payment and helped zip me through and was terrific!! the place has a energetic vibe to it and is crowded and now I understand why- I highly recommend this place for new or used purchases!!!

LVR077

Feb 11, 2016

When I went to Bayside Jeep it was a huge milestone in my life so meeting Steven Vega was all I needed he was very helpful and made the experience a great one. He is what every person deserves to experience when getting a new car. I want to also Mention Reginald in Finance was friendly effecient and

camavalo

Feb 10, 2016

Becau se the service and aittention was good I recommend this service to anyone that need to do anything in that car thanks for the job

cbm125

Feb 10, 2016

I was in the service center relatively quickly and they worked on my car right away. After only an hour I was on my way. They waiting area was pleasant and the customer service was friendly.

DAVID35

Feb 10, 2016

Geo was a pleasure to work with and was very knowledgable on the Jeep products. He actually made the car buying experiance easy and enjoyable.

selsel115

Feb 10, 2016

Everyone here was so very very nice and helpful with every issue I had. Treated really kindly and they were very caring. Vinyl recommend this dealership.

VeeVee68

Feb 8, 2016

My experience at Bayside Chrysler was excellent! My Sales Rep: Franklin Garcia was awesome, Very helpful, informative, attentive to all my concerns, professional and a pleasure to work with. I will definitely be recommending him to my family and friends. Seeing Frank at Bayside Jeep is a MUST!!!!Vera Savidis

richie63

Feb 5, 2016

Had a great experience at this dealer. Salesman Luis, Sales Manager Rich and Tom D. made my experience getting my new SUV great! Luis buying me coffee from the local Bean & Bean was a nice touch.

kmymorris

Feb 1, 2016

Customer service was excellent. Got the best deal and no one was forcing me to do anything. I feel very relax. This is the place to go to buy a new car

LX2MANC

Jan 29, 2016

Despite having appointment to pick new car we had to wait several hours to locate paperwork, salesman was out, finance person not in either. Staff was very hesitant to assist until John Hart "volunteered" to help us. I went outside several times and each time the receptionist welcomed me, not recognizing me. It was slow in the showroom at 1 pm, all sales people were talking about other customers. Who knows what they said behind our backs.We almost left to come back another time since we had to be home to pick our son at the bus stop. I have bought new cars before and felt I got better service at Macy's buying a shirt. Did not feel like my business was welcomed.

kellyzhao3

Jan 28, 2016

bayside Chrysler addresses all of my concern I am very happy with them I would definitely recommend to do business with bayside Chrysler great staff

Jeepguy786

Jan 26, 2016

went in and spoke with John. He listened to my concerns, apologized and rectified the situation. Thank you John for your help and understanding my problems

Geeed0505

Jan 24, 2016

I rarely write reviews but I definitely think that bayside dodge and jeep were very professional and took care of my needs ...I was assigned to Frank Garcia he was my sales man he did everything to make my monthly Payment exactly were I needed it to be he was professional and I'd recommend if u go to bayside jeep ask for him he will do his best to make you a happy client Geered

Smooth

Jan 23, 2016

My visit to Bayside Jeep was was very productive and I was taken care of by terrific staff which made my car buying experience simple.

SPerniciaro

Jan 19, 2016

I recently leased the 2016 Jeep Wrangler Unlimited. I have dealt with numerous car salesmen in the past, some good and some bad. My experience with Bayside Jeep was by far the most pleasnt experience I have had. There was no BS, we talked numbers and I received the vehicle I wanted. My salesmen Franklin was honest and up front about everything and went above and beyond his duties. Will be back, and will reccomend to all my friends/ family. THANKS!

Vany

Jan 19, 2016

I had done a lot of search and visited a couple of Jeep car dealers, but Bayside Chrysler Jeep car dealer gave me the best price.

BKDesigner

Jan 18, 2016

I went to Bayside after first experiencing their excellent sales and service the week prior when my fiance leased a new Jeep Cherokee. While we were there I fell in love with the wrangler and returned one week later to buy one. From the moment we walked in to the moment I drove away in my new car, everyone at the dealership treated us with respect and the upmost professionalism. I highly recommend this dealership.

gasboats1

Jan 18, 2016

MY SALESPERSON STEVE VEGA WAS EXCELLENT HELPED ME ALL THROUGHOUT MY LEASING EXPERIENCE ALSO THE MANAGER ALLAN FASS WAS FANTASTIC . VERY RELAXED AND NO PRESSURE SALE ILL BE BACK AGAIN

rosemaryk56

Jan 18, 2016

Salesperson Nick did great job but overall the dealership was not professional! Went back to this dealership after a good experience with my 2011 jeep! I thought I would have the same treatment of professionalism as I did then but was disappointed that I did not!

112angelo

Jan 17, 2016

Allen fass & mike C. have been gentleman Dealer principals and know how to treat the customer as their #1 assets. Their time & investment in the Automotive business goes back Decades. A+A+A+

Seant

Jan 13, 2016

Allan the owner was a gentlemen from the start. He kept it real with me and got me into a new town and country. Nick my salesmen, new to the force, has a bright future at Jeep if he follows the lead of veteran Edwin Diaz. He assisted me the next day when I came in and went out of his way to get things done for me. Tom Dunn the finance manager, navigated me through the ins and outs of lease agreements, something a competitor wasn't able to do when asked. Great experience. Sean T

WilliamC

Jan 12, 2016

It was a pleasure to order a Dodge Challenger Scat Pack Shaker plum Crazy from Salesman Franklin Garcia. He was professional and honest on the deal he made with me. I will recommend him with anyone who wants to buy a car from this dealer.

altese

Jan 11, 2016

Friendly, knowledgeable and a pleasure to work with- definitely would recommend asking for Terry if you go to this location. Also, worked with Tom Dunn to finalize all paperwork and it was painlessgreat team at Bayside Chrysler

renegade

Jan 9, 2016

dealt with jason gorman as lead sales person, francisco oliveri as the one who did the formal paperwork and tom dunn as the finance person. no pressure, no haggling, no nonsense. if you know what you want, they work with you very quickly and efficiently. if you don't know what you want, do your research and go there for a chrysler or jeep product. picked up a white renegade with safety package, wasn't available, so off they went to pennsylvania to get it. had it in a couple of days, all paperwork including agreements and insurance in a couple of hours and that was it. see jason as an intelligent and straightforward sales person

LBOONE6

Jan 7, 2016

Upper management is actively trying to do the right thing by its customers. If you ever have an issue, take it to them. They will do their best to rectify your issue.

Wheels, Inc

Jan 3, 2016

1. call and made appt for company car through Wheels Inc, they found my info through the VIN, and asked me what kind of work my car needs to be done. The lady setup everything for me. no problem here2. showed 30 minutes before appt, but waited almost 15 minutes to leave the car to the valet attendant3. walked to the service desk where there were 3 reps but there was no customer at that time, so i proceed to the 1st rep. He let it out, "THE LINE IS OVER THERE!" I look around, there was no sign saying anything about line. It was very unprofessional the way he presented himself. Very rude, very disrespectful to say the least.4. the waiting room was dirty and old, but work was done on time, but when there was a problem about payment that they try to say it was my fault that i didnt make it clear the car was leased through Wheels Inc. when I made the appt. That is not true. They found my info when made appt, if operator didnt type it in, that is your fault.5. took me 20 minutes to get the car back after that. And found someone changed my FM radio preset

discotommy

Jan 2, 2016

Very friendly staff especially my sales person Frank Garcia. My second time dealing with Bayside Chrysler because their service is so great. Will hopefully be back for a third time.

kchang13

Jan 2, 2016

I called the sales person Kelvin told me what my options were with no haggle . Then Edwin did the best got me in a Brand NEW 2016 Charger what i was looking for.

ericag12345

Jan 1, 2016

went in on December 30th with my mother to purchase a vehicle & i can say this was the best service she has received within this past month, Her credit wasn't the best but they were able to make things happen. i would recommend any one who is looking for a car to go here. i would like to give a special thanks to Steven Vega & Thomas Dunn. They Were The Best.

intboro

Jan 1, 2016

Good price - Jason and John good people tonDeal with - your Prep department is another thing - vehicles are not properly prepped - but overall it's a great Dealership - Allan is the man - Great Guy to deal with - and I consider him a friend

jdorio

Jan 1, 2016

1st time dealing with the Service Area on December 30th, 2015. I brought my 2015 Jeep GC in for service and TPMS issue. They found that it wasn't a TPMS sensor issue but a nail in the tire. They fixed the tire and changed the oil in under 2.5 hours. The Jeep actually runs better now than when I first bought it in September. Everyone at the service counter was very nice, explained everything, etc. Great job!

mustevens

Dec 29, 2015

I left my Jeep for very basic service: oil change, tire rotation and state inspection. About an hour later I received a call that oil change and tire rotation were done and the inspection will be done in another 20 minutes after which I can pick up my car. The service was fast and professional.

Carguy12

Dec 27, 2015

Very friendly, accommodated our needs and gave us their full attention. Showed that the sales people cared about the customers. Better than other dealerships we visited to find out car

Chrissy

Dec 27, 2015

My Jeep lease ends in approx 60 days. After research, I decided to go back to the Jeep Dealership in Bayside. I dealt with Edwin, whom was professional, knowledgable, and worked with my husband and I. Within 30 minutes we agreed on a new lease. Very satisfied.

philthekid1

Dec 23, 2015

I just leased for the third time! Mike and Tyler and Justin are the best! They got me the car I wanted at the price I wanted!

Amandashack0907

Nov 18, 2015

I purchased a new lease with this dealership and I'm elated with my experience. Giovanni Portorreal and Tom Dunn were amazing in helping me get into a new lease. My credit wasn't as good as I thought it was so it was a bit of a struggle to get the deal to go through but Tom worked his magic and I left a happy camper!!

knickskai

Nov 18, 2015

Honesty goes a long way, and given my poor fiscal situation, I was grateful that Tom & Gio, worked diligently to ensure that I didn't leave without new wheels. Better wheels than what I initially visited for, and managed to keep it as decently affordable as possible. I also appreciate the extra effort of trying till the last minute of getting me a better rate from the lenders, and the added service perks was also appreciated.

Rob

Nov 9, 2015

Mike and Allan made it easy. My daughter was so excited because it was her first new car. This is now my 7th Car/Jeep we have bought from them. Absolutely the best to work with.

asi924

Oct 31, 2015

Went to this Dealership salesman who was moving cars was paged. My wife and I where taken to his desk where we sat for a half an hour with no assistance from the salesman or any other salesman that walked by us and saw us sitting there. After leaving we sent a text message to the salesman letting him know we had been there and we had left he did appalogize but my wife did let him know that it's a lack of Costumer Service on the employees part!

Steven K

Oct 14, 2015

I went to the dealership believing it was unlikely that I would be able to negotiate a trade for a new vehicle. However, the salesman, Steven Vega and Finance Manager, Tom Dunn were able to put together a nice package with very little fuss... and now I have my brand new Jeep Cherokee.

Glass

Oct 10, 2015

If you ever have a problem at this dealership, ask for Rob the sales manager and he will be able to fix whatever the problem is. Had a discrepancy with a sale and he was able to fix it very quickly.

amy

Oct 8, 2015

HORRIBLE EXPERIENCE EVER!!! We will never, ever set foot into this dealership again. We were treated badly by the owner who we found to be very rude, obnoxious and extremely unprofessional! I'm sorry, I will not go into detail about what happened, it angers me just thinking about it but I want to make people aware of this place and the owner and hope that no one else will get treated badly by him!!It's unfortunate that I have to even give it a star to post this comment!

ssteve

Oct 4, 2015

I stopped by today to purchase a vehicle and trade mine in. The first thing I asked was to have my vehicle appraised while we look at their vehicle that they have for sale. They did not have the vehicle in stock after walking us around but that's fine. It was at another location. They then tried to query me on information about getting a lease rather than a used vehicle. I told them, for a lease I would want the payments to be between $350-$450

QueensCarGuy

Sep 29, 2015

I recommend avoiding purchasing a vehicle from this dealership at all costs.In 2012, I purchase a brand new vehicle from this dealership. I recently brought the car in, to discuss a trade-in for a 2015 vehicle (which is now considered "last year's inventory").The 2012 I had bought from them had very low mileage, and a sterling maintenance record.I was offered a trade-in price that was over $1,000 below the Kelley Blue Book trade-in value estimate. I was told that "Kelley Blue Book is inflated." I wrote down the exact price of the trade-in offer in front of the salesman and the manager. I was unhappy with their offer, but was considering it.I was also offered a specific price for the 2015 vehicle, if I paid cash. I wrote that figure down, too, in front of them both.I went back the very next day, put down the deal they had offered in front of the same salesman, and told him that I was ready to accept and move forward. The same salesman renegged on the deal, arguing that I had written down a "misinterpretation" of their offers. There was no misinterpretation. There were only two figures written down. They simply wanted to try and extract a higher price from me. I was outraged, and walked out on principle. They lost a cash deal, and I was also considering leasing another vehicle. Another dealer will now get my business.I would never do business with this dealer again. Their sales tactics are sleazy, even by car dealers' already low standards.

DavidMG

Sep 19, 2015

OK folks. Just leased another car from Bayside and again had a terrific experience. Matt was a great salesperson. It may seem like old hat since I have a few cars already but what you get here is pertinent, succinct information to make an informed decision...just what I was looking for! Go there, you won't be disappointed!

jeep2016

Sep 16, 2015

Knew of someone who went to this dealership for a new Jeep. When we needed a new vehicle we thought we should try them. Our sales consultant Elvis Duverge was very helpful in our decision. He answered all our questions and was very friendly. Would recommend him and the dealership to others.

Angela R

Sep 9, 2015

I highly recommend this dealership to anyone looking to buy or trade in a car. Variety of options of vehicles to choose from, both new to used and their staff is amazing !

faith

Sep 8, 2015

This dealership gives a bad name to car dealerships. My husband and I saw what we thought was the perfect Jeep yesterday. Made a deal for the price they wanted, confirmed it with a manager who put a sold sign on the car. Gave a deposit and today was going to go finish the deal and pick up the car, when I was told the car was already sold to someone else before us. The car is still on the website. Is this the classic bait and switch, or did they just make a better deal with someone else after us. This is no way to sell cars!!!!!!!!!!!!SYAY AWAY.....

carlito0608

Aug 29, 2015

I has the worst experience with Tom Dunn the finance manager. He was very rude!!! The owner was no better!! I understand this is a business but when they make a mistake they don't own up to it or fix it!!

joefsny

Aug 25, 2015

called gave dealer vin asked if specific vehicle was in stock , they said yes. i drove there 45 minutes later the y say oh that vehicle was sold but we can show youA SPORT MODEL . i called for a willys not a sport model they Lie just to get you in to try and sell you something else . Totally waste of time don't buy here .

erinmpak

Aug 16, 2015

Bayside was my fourth Jeep dealership and happily it was my last. I leased a 2015 grand Cherokee limited 4x4 and Don and my sales rep Adeel were so accommodating they made car buying so stress free and no hassle. I received the best deal and they did everything they could to earn my business which they most certainly did. Will definitely be going back for future business and also already planned to go tomorrow with my boyfriend for his Grand Cherokee Overland. Wish there were more dealerships such as this one. I don't know why anyone else would shop elsewhere for their cars.

Delia Nelson

Aug 10, 2015

This dealership gave excellent customer service and listened to what we were saying. More importantly we left feeling great and not like we were just taken advantage of . Will highly recommend

awfwtw

Aug 4, 2015

I would give the service department 5+ stars, especially Jay. They are all great in that department and very honest and helpful. They try their best to do right by the customer. On the other hand I have to give a total rating of 3 due to the Finance department. They are rude and not very kind to their customers, nor helpful at all. I have been lied to by one particular person in Finance a couple of times for one specific issue and when I try to get it corrected, I am told everything is fine and rushed out the door. Apparently, the issue still exists and I am trying to get that issue fixed to this day and I have had my car for a year now. Not happy with them at all.

Bighorn

Aug 3, 2015

I have leased a Dodge Ram and I am very happy with my truck. I would like to say Thanks to everyone at BAYSIDE CHRYSLER DOGE RAM for making it possible.

Camaro14

Aug 3, 2015

Helpful staff, not pushy like other dealerships...knowledgeable and friendly; I would definitely recommend this dealership to my friends...they called the next day to follow up and make sure I was satisfied with my experience...

Uniquemiller

Jul 31, 2015

I had a great experience at this dealership everyone was professional and made you feel appreciated I drove off the showroom floor with the car I wanted for a great price. These guys are the truth

Lam

Jul 29, 2015

Our first car purchase was wonderful. Edwin Diaz was very helpful and patient throughout the whole process. He thoroughly explained the features of the car and helped us choose the right one. The process was easy and the car was delivered right to our house. I would definitely recommend this salesman.

richardguerrero

Jul 29, 2015

Edwin Diaz and Robert Caballero are my guys at Bayside ! They helped to make my purchase smoothly and promptly. Thanks guys for such great service.

Diane

Jul 28, 2015

....thanks to Adeel and John who were a pleasure to deal with. Investing in a new vehicle is a big decision but they patiently answered all my questions and made the whole experience easy & hassle-free. Also, I ABSOLUTELY LOVE my new 2015 Jeep Wrangler. I couldn't be happier.

ps1950

Jul 28, 2015

It boggles my mind when car dealership staff is rude, but this is exactly what happened here. Must be the standard set by the owner himself because he definitely leads the team in this respect.

Tbadala

Jul 27, 2015

Purchased 2 Cherokees on Saturday and our salesman was Tyler Campanella. He was great, always answered my calls, my questions and made sure we were happy till we left the dealership. Thank you to the staff and Tyler for making the experience as painless as possible and getting the job done. The goal is to sell cars and make the customers happy and that is what Bayise Jeep and the staff did on Saturday. Look forward to doing more business with you, Tyler! Thank u!

Tommy D

Jul 26, 2015

Everyone involved were very helpful. My jeep came right from the factory and Justin kept in touch with me daily until it arrived. It was exactly what i wanted and they worked well with me on price and future service. Bayside Jeep is and easy choice for a new ride...

Chris.j

Jul 24, 2015

Had a good experience with the sales team at bayside. The salesman Turgo was helpful and never made me feel pressured during my transaction. I received a good deal and was satisfied throughout the whole experience. I will gladly recommend friends and family to this location.

Ronjeep

Jul 23, 2015

This was, by far, the best experience I've had, buying a car. This dealership had several models to look at and the staff was well informed about the vehicles & features. I have already told several friends about my experience, which I highly recommend.

jnaseri

Jul 20, 2015

Amazing guys at the dealership, everyone from the owner to the salesman willing to help you at any given moment. I had Mike P. Help me get the Truck I wanted. Great work, Thank you

kaitlyn

Jul 20, 2015

I first inquired about a vehicle online. Someone contacted me and negotiated a price over text messages. When i got to the dealership I was treated like family, from lunch to giving me a ride home. They even picked me up from my place of work to pick up the car. Couldn't ask for anything more. Thank you Edwin Diaz for making car buying experience a great one!

Ace

Jul 18, 2015

Everyone was very helpful and had great service I'll be returning in a year or so for a Jeep for my girlfriend. Customer Service is always important to me.

etaur

Jul 16, 2015

The service I received was top quality, no complaints about the whole experience from just looking all the way to purchasing and driving my new car home. (With all the features I was looking for)

KevonC88

Jul 14, 2015

Amazing service. My sales associate made me feel right at home. Courtest and kind. Willing to work with you and for you. I will be returning in the near future and also will be referring many friends there too

DfJr180

Jul 8, 2015

I recently just leased my third Grand Cherokee in four years. I noticed that there was a small tear on my front seat. After one email Sheng from the service department got back to me to help resolve this problem. He not only was ready to help but he came in on his day off to look at my jeep. Great customer service on his part as well as the rest of the entire staff.

Debnyc1969

Jun 23, 2015

Our salesman Edwin Lopez was great. We were very well compensated for a minor mistake. Very professional, didn't feel pressured at all!! Every gentleman we came in contact with, from the garage guys to the floor guys were friendly and helpful. Great experience. We bought our son a Jeep Compass, the next day we were back leasing a Dodge Ram for my husband!! We have a new family! Thank you so much guys! The O'Boyle Family

Glow

Jun 11, 2015

The salesman Edwin Diaz, was so helpful when I picked out my 2014 Town and Country. He made the purchase experience at Bayside so easy, thank you. The finance Dept. was also very helpful. The commitment to quality customer service really shines at Bayside Gloria Capobianco

madams

May 30, 2015

It was very pleasant to deal with Edwin Diaz. He is polite, patient and knowledgeable. He showed me several choices that agreed with my budget. He arranged a test drive and explainedthe features of the Jeep Cherrokee. I would definitely recommend him to friends.

glennsmylove

May 19, 2015

We brought home our Jeep Wrangler last week our dealer Edwin Diaz was so helpful...without being condisending or overwhelming. Great experience from a great dealership & dealer ! Would recommend to anyone who's on the fence about what dealer to go to.

Johnsjeep18

May 18, 2015

Edwin Diaz was a pleasure to work with he is as personable as well as knowledgeable he help us make the perfect choice , we love our Sahara!!!!!!

Eugene B.

May 15, 2015

IF I COULD GIVE ZERO STARS I WOULDI was in the market to lease a new 2015 Jeep Grand Cherokee. So I came into the dealership and everyone was very pleasant to get the sale.We agreed on the terms of the lease and I was told that I would be notified within a few days when my vehicle has "Landed". I was called two days later (Thursday) and was told that my vehicle will be in the next day (Friday) and I can schedule delivery that evening. Friday morning, I received a VIN number and had my insurance carrier endorse my policy adding the new vehicle as of that day. Midafternoon, I received a call stating that there was a mix up and this vehicle is no longer available. So now I again had to reach out to my insurance company to make the change. I was called back a few days later and was told that the vehicle will arrive within the week and given a new VIN, I was called the next week and scheduled the delivery. The day of the delivery I was again called and told the VIN was different, so now I had to call for the 3rd time to my insurance company to change this. After the most frustrating delivery the car finally. The delivery condition was HORRIBLE. It was missing one of the letters on the name badge and the tires and wheels still had the factory "writing/numbering" on them, which I had to clean myself.Unfortunately, the problem was not over, immediately I noticed that the car is having transmission shifting issues between 1st and 2nd gear in slow acceleration. After I called and complaint I was told to bring it in, I was inconvenienced to bring in a brand new car that was less than a month old to already be services. After the servicing was completed, I was told that the vehicle needed a "Software Update" and is now fine, which is total BS. The issue still persists and now the car does not down shift properly. The "Wonderful" (sarcasm) sales person Juan Arevalo, has stopped responding to my emails. (GREAT SERVICE, RIGHT).I have reached out to Jeep Corporate and am escalating this issue as the car clearly has a mechanical fault that the dealership is unwilling to admit, I have schedule an appointment at another Jeep dealership to get this rectified.THIS WAS THE WORST BUYING/LEASING EXPERIENCE THAT I HAVE EVER ENCOUNTERED AND I HAVE HAD OVER A DOZEN NEW CARS THROUGHOUT THE YEARS.STAY AWAY FROM THIS DEALERSHIP THEIR SERVICE IS INEXCUSABLE.

Mezaan

Apr 30, 2015

My experience with Edwin Diaz was amazing he was very knowledgeable and very patient. Great person to look for if your shopping for a vehicle.

KatieL

Apr 29, 2015

It was time for a new car and deciding what we wanted and could actually afford was difficult at first, until we met Edwin Diaz. He was super helpful, kind, patient and knowledgeable. He pointed us in the right direction. He made the experience of choosing and buying a new car a great experience. He didn't rush us to make a decision or pressure us to get something we couldn't afford. He was honest about everything. I would definitely recommend him to everyone. Love Edwin and Bayside dealership. -Katie L.

kingsikoner

Apr 29, 2015

I would just like to say Edwin Diaz was a pleasure to deal with . He had me leaving feeling knowledgeable and confident in my decision to purchase a jeep. He had all the answers and was very accomidating.I will refer anyone looking to purchase a new vehicle.

ca88

Apr 27, 2015

I was super nervous about going car shopping for the first time, but my hand-me-down '98 Toyota Camry had seen better days. Edwin Diaz made the entire process a breeze! He was super friendly and really took the time to make sure that I was getting exactly what I wanted for a price that was within my budget. Before I got there I figured I wouldn't sign any papers that day, but wound up leasing a 2015 Jeep Compass and driving it home that night. I have and will continue to tell everyone what an amazing experience I had with Edwin. My boyfriend was with me and he has already decided that when his lease is up with Nissan, he will be heading back to Bayside to have Edwin put him in his next car. When I got home and told my mom about the positive experience I had she said that she wants me to take her there to meet with him also when her lease with Hyundai is over.It was a pleasure to work with Edwin and I can't thank him enough for everything he did. I look forward to the next three years in my Jeep and to my next car shopping experience with him!-Carol A.

David C.

Apr 23, 2015

The service department is great. I purchased a New 2011 Durango from the salesman and finance manager and purchased some aftermarket warranties along with the vehicle purchased. I had some issues with the Road Hazard warranty company. Once Business Manager from Bayside found out about the issues I was having, he immediately got himself involved and had the issue resolved within minutes. Great job Bayside!!!! Highly recommend this Dealership.

Harmonyh3993

Apr 22, 2015

Edwin provided excellent customer service. He was knowledgable and professional while explaining in great detail the benefits of each car I was interested in. He also made sure I left with the car that was suitable to my needs. I left the dealership happy & content.

Bambang

Apr 21, 2015

I was happy with the entire process ot was quick and easy . Edwin helped me to pick the vehicle and with finance amd insurance very fast and i am pleased by that

Darlene.Beato

Apr 14, 2015

I'd like to take this opportunity to thank the sales staff at Bayside, Chrysler, Jeep & Dodge for exhibiting great service from start to finish. They were very accommodating and showed professionalism every step of the way. We originally purchased a pre-owned 2013 Jeep Grand Cherokee from Bayside that was unfortunately involved in an accident. As stressful as that was, Tom, Katie and Francesco made the process of getting us back on the road as quickly as possible. We would like to thank you all for your hard work in making this deal work for us. We love our new 2015 Jeep Grand Cherokee, and will be sure to refer all of our family, friends, and co-workers to the great team over at Bayside.

ksierra32

Apr 9, 2015

leased brand new 2015 jeep Cherokee limited. had a very good experience from my sale person Edwin Diaz. All the sales reps were very courteous. I was amazed how fast the whole deal was done with no problem. over all i'm very happy with my car and the dealership .

AMP

Apr 7, 2015

My father and I have bought and leased a few Jeeps for myself and brought my mother here to lease a car. We just left with a beautiful Dodge. The staff at Bayside are friendly, courteous and determined to make a deal that works for you!

jjjjjj

Apr 7, 2015

Edwin is a great salesman. He's very attentive to detail, and effecient, and has excellent product knowledge. and a people person I'm very happy with my purchase.

Idor

Apr 3, 2015

I came to Bayside Chrysler and Edwin Diaz helped me find my dream car. Hands down best car buying experience. Am definitely coming back. Didnt feel pressured. Very easy going experience

icignacio

Apr 2, 2015

I bought my first car, Jeep-Patriot, from Bayside Chrysler/Jeep/Dodge dealership. My second car is Chrysler 200C 2015, which I love. I would never go to another dealership but Bayside Chrysler/Jeep/Dodge. They have the best service and the best GM Richie Paragas. Richie had knowledge, patience and the best deals. I recommend to all my families and friends to buy or lease from Bayside Chrysler/Jeep/Dodge and ask for Richie. They have the best staff and the best leader, Richie Paragas. Thanks Richie you made my day and my car!!! :O)

Jeepgirl777

Apr 1, 2015

Drove by the dealership just to find out prices and information about the 2015 Jeep Grand Cherokee and drove home with it the same day!!! Juan was helpful and very knowledgeable! I would definitely recommend this dealership and My salesman Juan to all my friends and family!

laurique888

Apr 1, 2015

I had the worst experience ever at this dealer. As soon as I walked through the door i walk into a yelling match between the sales manager and a customer and they were at opposite ends of the show room. Of course everyone was alarmed and staring at how unprofessional this looked. I took my chances and stayed anyway, I was looking for a truck which is hard to find in manual transmission and this dealer had it in stock. The sales guy Matt was ok, he seemed new to the job. We were discussing a trade-in I had and how much I was looking to get so i gave him my reasonable price (i know very well trade-in value is lower then selling it myself). He steps away and comes back with the sales manager Sal. This guys is a Joke, never even greeted us or a hand shake or anything just straight up rude and with a tough guy attitude. Just walked right by us and sat down, he gives me such a unreasonable offer for my Audi (which I expected from any dealer really), so I tell him I know what my car is worth and we can do better. No negotiating or anything, simply an "I don't have room for your car on my lot" and walks away. Matt of course a bit embarrassed apologizes. This experience honestly made even reconsider even wanting to switch to Jeep. I thought switching an Audi for a Jeep is even somewhat of a compliment because I love the car but I guess I was wrong. I recommend staying away from this specific dealership. When I left I sat in my car to read the reviews to this place, should have read them before coming.

Mikethebarber

Apr 1, 2015

My car was totaled in a car accident. I needed a new one and I went to the right place and saw the right person bayside Chrysler once again comes through for me thank you Edwin Diaz and Tom Dunn and the rest of the guys that helped me

JP

Mar 31, 2015

I came in to trade in my 2009 Toyota Matrix and got Peter Armand as my sales person. I ended up buying a Jeep Grand Cherokee which I love! Peter was wonderful. Very patient and friendly and I got a great price. I would recommend him and the dealership to my friends and family. Thanks!

Michael R.

Mar 31, 2015

Peter was a very good guy. He was very knowledgeable. I traded in my 2012 Chevy equinox and bought the 2015 Dodge Charger. It's awesome! Peter gave me a great deal.

BronxCarBuyer

Mar 22, 2015

Edwin and Franklin are the best. I am recommending them to co-workers, family and friends. I will be back to purchase another one for my wife soon. No pressure and was the best car buying experience thus far. They are very patient and will do whatever it takes to find the right care for you.

Irene P

Mar 21, 2015

Last Saturday, I went to trade in my 2013 Jeep Grand Cherokee for a brand new 2015 Jeep Grand Cherokee. Everyone is so friendly there and Edwin was hands down the best. They worked with me and how much I was able to spend. This is exactly why I keep going back! See you in 3 years for my new jeep!

Kitty

Mar 18, 2015

Very good experience with Edwin Diaz he was patient helpful and gave me a good price I got a 2015 compass and i traded a 2004 jeep Cherokee

Ms brown

Mar 10, 2015

Edwin got me an unbelievable deal on a Chrysler 200 I am very happy with my car and the deal that I got Edwin Diaz was a gentleman and he even stayed late to help me I would definitely come back and refer people

tmt

Mar 10, 2015

I hated the whole car buying experience so I went into the showroom not expecting much. Edwin was a real trooper. I gave him such a hard time but he came through with a great deal on my Town & Country, made sure it had all the features i wanted and was the exact color I wanted. He was a true gentleman throughout, very helpful and accommodating. In the end I feel totally satisfied with my purchase and the buying experience overall. Thanks to Edwin. I'll definitely be back for my next car.

MM

Mar 7, 2015

We had a really great experience at Bayside Chrysler. Edwin was knowledgeable and friendly and took his time to explain the features and benefits of the car. We bought a brand new Durango and are very happy. Thanks and we definitely recommend you see Edwin.

Wrangler

Mar 7, 2015

My overall experience was great and they gave me the best price out of all the jeep dealerships. I recommend this location even if you have to drive a few extra miles.

ADR

Mar 3, 2015

Edwin helped me get the best service and price. He was patient so I look forward to bugging him some more . Thanks for your professionalism. Thanks to Reggie as well for making the financing process painless easy!

used car buyer

Feb 7, 2015

I went to the dealer on Friday to see 2012 jeep liberty they advertised on their website. The car looked good and was in price range. Went back Saturday with my daughter to look. Test drove it wanted to buy it. We were them informed the car was sold LAST WEEK but the sales staff had no idea it was sold. I just checked the dealer website and the car is STILL FOR SALE. They informed us they had a similar car on the way for us to look at. The catch was it was more money ($1500). We liked it but the salesman wouldn't budge on the price because the dealership paid more for the car even though we spent 2 hours with them. The manager came over and he had no idea the original car was sold. All of a sudden he remembered. He offered to take 500 off which was insulting. I would not recommend this dealer to anyone. How ironic that I bought my first jeep there in 1988.

Jillian

Feb 6, 2015

From the moment i walked into the dealership i was greeted right away and i met my sales advisor Edwin Diaz:) I worked at car dealerships and am familiar with the sales pitch usually that comes from a sales advisor with Edwin i felt very comfortable and had no worry that he wasn't going to take care of my needs. Himself and Leo the finance manager delivered impeccable service and i am beyond happy and satisfied. I highly recommend this dealership and of course Edwin Diaz if you are in the market for a car.

SeanP10

Jan 13, 2015

Last week I purchased a 2010 Nissan Sentra from Bayside Chrysler Jeep Dodge. Had the pleasure of working with Nelson Santos and owner Mike Campanella on the deal. Couldn't be more pleased with the overall service and end product I received. I would recommend anybody interested in buying or leasing a car to go down there and see them. I can assure you it will be time well spent and you will drive out of there with a smile on your face. They even threw in 4 new hub caps gratis! Very impressed....

Yaboyvr

Jan 9, 2015

The manager Don was very disrespectful. I came to this dealer with a legitimate intent to buy and he said "Show him (me) the door and don't hold it"... very unprofessional.

Ashleyr12

Dec 23, 2014

Edwin was very professional and personable and provided us with a hassle free experience! He continues to be very helpful with any questions we have had regarding our new vehicle. I would recommend him to anyone looking to buy a new car! Thanks Edwin!!

mr lopez

Dec 19, 2014

To put it simply. Great experience. Edwin made everything thing smooth. no nonsense car buying experience thanks Edwin and bayside Chrysler for the great deal

DG Glide

Dec 16, 2014

OK, I just leased another car from Bayside Chrysler Jeep Dodge and had the same great experience. Hassle is a word you won't find here. From the salesman, to the manager, to the owner, they provided expert customer service, a great price and were true to their word all the way through the deal. I have bought a lot of cars over the years, but this dealership is the very best. I wholeheartedly recommend them to all!

JDelio00

Dec 11, 2014

Just leased my second Jeep from Bayside jeep and I can't say enough about the experience. My salesman (Edwin Diaz) was excellent and so were the owners Mike and Alan. Edwin was honest, straight forward and wasn't pushy one bit. He answered all of my questions and gave me his expert input on certain options that I was on the fence about which really helped me with my final decision. I spoke to 3 dealerships and 2 leasing companies and Bayside by far gave me the best price and I didn't have to sacrifice any of my must needed options. I plan on only doing business with Bayside Jeep for many years to come.

Anel1983

Nov 29, 2014

Just amazing!!! I do recommend this place, all the personnel are very friendly and helpful.,, just leased a new 2015 Chrysler 200 sedan.,, love it!!!A very good service, as a family.Need to thanked Edwin Diaz for the help, and the manager Richard Paragas.,, they made it possible and affordable for me today.,, you are the best!!!!

alex0310

Nov 28, 2014

I was extremely satisfied with the customer service provided by Robert Caballero and Edwin Diaz, they both worked together with me in finding a vehicle I not only liked but can I can afford. They are both honest salesman and I would definitely be coming back for my future car needs. Highly recommended !!!.

200C

Nov 26, 2014

I am satisfied with my purchase. I was in a tight situation going in but the dealership worked with me and I actually feel my expectations were more than met. In particular the salesman Edwin Diaz was excellent. He was very knowledgeable about there product line and extremely personable and easy to talk to.

bronxguy

Nov 25, 2014

Edwin at Bayside Chrysler was a pleasure to work with. He was honest and was great at explaining all the features of the vehicle. Will definitely recommend to friends and family

2014jgc2014

Nov 24, 2014

Pin stripes were peeling on my 2014 Grand Cherokee and had a dent on the passenger side fender. Didn't notice this since I bought my vehicle at night. Called my sales person the very next morning. The pin stripe was removed bit that took a lot of my time and energy. Useless service advisor, Shang took 2 months to send the " paint defects to Chrysler ". Finally after 2 months of asking nicely one day they removed the pin stripes but tried to charge me $120 for labor... Another incident I made a service appointment a week before for Monday 7am and I had my wife take off from work since this vehicle throws check engine lights constantly. Anyways they refused to service my vehicle because my name was not on the list. I made the appointment but they had no records of this and sent her back. Shang, is one the the worst service advisors, the laziest person you will ever meet and he talks a good line of xxxx.Bayside jeep will never see any money from me ever again. Will never purchase a Chrysler vehicle.

danielle.casquarelli

Nov 24, 2014

I am totally disgusted with my experience with this company. I was taken advantage of because I was a woman I believe and misguided. I was told my lease would be one thing and yet I received another.Then to be left with an awful car and a tremendous lease payment and what a surprise nobody wants to help or return the call. I am looking for any way to return the vehicle. I want nothing to do with JEEP or the dealership.

hgome

Nov 22, 2014

My experience at Bayside was excellent because I got a GREAT deal and it was WONDERFULL experience overall, and the sales person ( Edwin Diaz ) was very patience with us and helpful to us . - Thank you so much for your help Edwin Diaz .

Kelbelz

Nov 20, 2014

I purchased my new car from a outstanding Sales Rep Edwin Diaz. I walked in (after my 12 year old Saturn finally gave in) knowing what I wanted after I did my research online and asked about leasing options within my budget. I asked and I received it with no hassles. They were so accommodating I drove off in this car within 2 hours. My Overall experience was wonderful. I have peace of mind and an awesome car thanks to the everyone at the dealership as well. I would highly recommend this dealership to all my friends and family. Send them directly to Edwin Diaz in future.

Pamela Blake

Nov 9, 2014

Worst dealership in the world. Bought my brand new car. Did not get to test drive it and some of the features that were promised were not in the car. The manager Jason said he would installed the Bluetooth as the salesperson Francesco said he thought the car came with Bluetooth which was one of the features that I requested. Took the car in to have the bluetooth installed. I am of the opinion that he was going to change the radio and come up with something suitable for a brand new car. He installed a Bluetooth with a microphone above the steering wheel and the other part close to the shift stick. The whole thing just take away from the car. I feel like I was not treated properly. I told them I needed a red car and the sales person if I buy a 2015 car I could get to pick and choose the color. I wanted a use car in the beginning. It was after I sign the papers I realized that I was getting a black car. I could not afford a brand new car but was making the sacrifice

lilibeth.ferrer.7

Oct 29, 2014

After multiple attempts at several dealerships, I was not satisfied with the quotes nor provided service. Decided to stop by to look and I left buying a car and with a great experience. My sales rep Edwin was very nice and his sales manager Rob. They were friendly and were able to meet my needs. No price haggling and provided me with exactly what I wanted. I was provided an in depth walkthrough of the car features and they were even able to locate the Jeep Grand Cherrokee 2015 model in the color I requested. I would highly recommend others to pay them a visit.

Willy2sexi

Oct 28, 2014

I went from Passaic Nj just to go get a car from them. I wanted to trade in the car i had but the manager wanted me to basically give my car to them with the crazy price they were offering. He didnt even try to negotiate just made it seem like he didnt want to be bothered. I got up left, did my business at a nissan dealership.

a.carvajal524

Oct 22, 2014

Going into the dealership wanting to know which dealership can offer the best price and best customer service when considering bringing my business to them Bayside Jeep was very attentive and willing to give me exactly what i wanted, especially the dealer we had Edwin Diaz. The store all around was willing to help us out and accommodate the pricing we needed. They were amazing.

toni.christoulakis

Jul 26, 2014

The salesman was extremely nice and very helpful. The owner of the dealership came over to us and the salesman introduced us, he seemed nice when we were introduced but said "I'm sorry I'm not going to remember your names in about 5 minutes". WHO SAYS THAT????I didn't expect that, especially from an owner of a business!He said it was really busy, I didn't see it that way. I'm an executive in one of the busiest department stores in the country and I KNOW WHAT BUSY IS, it wasn't busy. Even if it were busy what kind of customer service is it to say something like that?After all was said and done the deal they were offering us was horrible. We went to major jeep and bought a grand Cherokee from them. Got a great deal and the BEST service!!!TAKE THAT WHATS YOUR NAME!!!

Mig2767

Jun 13, 2014

My experience at Bayside Jeep was very good. Got the vehicle I wanted at a fair price. Excellent equipped vehicle and I am very happy with my purchase. Regards, Mike Banas

BillHausser

Jun 10, 2014

Make sure you have final contract before you want to pick up your vehicle. Lance had told me if credit was good I should get 1.9% finance. Since this number was not finalized prior to pick up the dealer squeezed me into purchasing extended service agreement or increasing the finance rate. I should have walked out and cancelled the deal, however because of time I chose to stay and finalize the sale. My own fault. These guys are slick and you must have everything in writing before you commit. They also have you complete the review prior to final papers so the prior review I completed was all wrong. I never would have given any 5 star review.Live and Learn

off531

May 30, 2014

I had brought two other car from here with no money down and was very pleases how the deals work out. But this time I had a $4000 down payment and thought I would get a better deal with a down payment. So I when online with this dealership and saw what I wanted made an appointment and came in. First off none of the salesmen I talk to the first two deals wasn't there anymore so I talked to the new guy who show me what I saw online. So far so good I thought. Told what I wanted to pay how much I had to put down. He came and told me you got your price. It was the biggest lie they ever told. I wanted to pay between $300 and $400 a month. They told you got it for $335. I was trilled and thought the dealership came though for me again but I was mistaken. The price that they gave me was for every two week and not monthly which make this payment $669 a month. Over $250 more than I wanted to pay. Second the price online was $21,000 but at the dealer it's $28,888 I told Tom Dunn I didn't like the numbers he told me the deal was done and that I could come back in 10 months and redo it for a less price. I left there feeling like I was robbed and I was. They betrayed the trust.Buyer BEWARE!

borisboris123

May 1, 2014

Bought a truck they said had 3500 miles. took the truck for inspection and they said tires no good. Looked into it more, turned out they turned back the miles.....actually had 45,000 miles. Sal Fazio general manger does not return calls. Suing them now

Baysidejeepliars

Apr 16, 2014

This place should of been the center of wolf of Wall Street. They are beyond full of xxxx, will do or say anything to get you to the closing table. They do not disclose additional fees until your at the table. They told me one price "all in" and then when you go to close it's completely different. 3k in fees and other nonsense that they can't even justify. Financier completely baited and switched. Francesco or Francisco what ever his name is is a rookie charming salesman whose intent is completely profit driven salesmanship. The guy has been selling cars for a month. Has no idea about the products but puts a big charming smile on his face. Guy put together a lease for one price and one down payment . Truth was I made the same exact purchase 2 months earlier that didn't have nearly the amount of fees and bs, on the same exact vehicle. Took advantage of my mothers Lack of education to the process. When questioned was told "the programs changed" but when we initially called to check out the prices was told " best deals in a year are going on". With these snakes there isn't even fine print, it just doesn't get disclosed for fear of not selling the deal. When called them back to ask what the xxxx they did to my mothers lease deal was told "well she signed the papers". I referred her there to get taken care of and had my trust in there ability to be fair and just. They used that to rob her blind. If they wre the only place on the planet selling cars and I needed to drive, I'd walk or get a bicycle. Truth is with top tier credit she will be driving a car with a 25k msrp with 10k a year in miles amortized over 36 months for 300 a month with 4500 down!! When you do the math the numbers are completely fabricated. 2 months ago I got the same car for 1500 down 260 a month for 36 months with 10k miles a year with less then top ttier credit. How ? Better program? No, difference was I was educated and my mother wasn't so they took advantage by robbing her blind and by telling her "yea you will get the same deal as your son" and then pulled the rug out from under her. To watch my mother cry was heartbreaking. BEWARE I don't want the pain and embarrassment I or my mother felt to be out upon you. Stay away from this place

asorr13

Apr 1, 2014

Tom Dunn was one of the nicest guy I ever met. When he first met me and acted like he knew me for years. He went beyond his needs to make my family happy.. I will recommend him to my friends and family..

cwrizzo

Apr 1, 2014

Bayside Jeep is the worst service department I've ever gone to. I brought the car in for the handle over the passenger side that broke and after waiting six hours,We got the car back and was told that everything is complete. The handle that they were supposed to repair broke again and The seat on the drivers side did not work properly. We brought the car back in and waited 4 hours to find out that they didn't have the part for the handle over the seat.They did a patch up job And of course the handle broke again Also the seat on the driver's was not repaired and were told to bring the car in the following week and would have to leave it there all day for them to repair the seat. Every time we called to find out the status on the repair we were put on hold and then disconnected at least four times. We just got the car back from bayside after waiting all day I hope everything was repaired properly this time. I bought this car brand-new and paid cash for it if you are looking to buy a Jeep do not go to Bayside Jeep There service is nonexistent.

ync1979

Mar 26, 2014

As long we done paid for this car then no more nice customer service . I will Never buy from this place again .such a very bad experience.

Lomgislander

Mar 4, 2014

I went to Bayside Chrysler Jeep Dodge this past Sunday to lease a new Jeep Wrangler Unlimited. My sales person was Jason Gorman and I was his first client of the day. He spent a good amount of time with me going over different options/packages/vehicles they had available and he helped me find my perfect Jeep - a white 2014 Wrangler Unlimited Sahara edition! He was very easy to work with and I felt we came up with a great price! Many of the vehicles in this dealership are stored offsite due to the dealerships location in Queens, so while Jason had my car being delivered from their storage facility I met with financing, which took about 5 minutes. When my car arrived Jason did a visual inspection with me, showed me how to use some of the features of the vehicle, and made sure everything was in top shape. I left the dealership very satisfied. I felt I got a great deal on my Jeep, my salesman was attentive and helpful, and the dealership itself was a pleasure to deal with. I would definitely recommend this dealership and my salesman Jason to my friends and family!

Mtgt79

Mar 1, 2014

Very unprofessional and unknowledgeable. I felt very pushed into buying a vehicle I did not want. I will not buy from this dealership or recommend to anybody. Thanks but no thanks !

maharajn

Feb 19, 2014

great staff, I walked in not understanding anything about the jeep. left with a jeep compass 2011. everything explained to me by the salesman sabistan. I felt relief and relax

mayizzy28

Feb 16, 2014

I had a great experience! I was considering buying a Jeep but was not sure because I was coming out of a different make. Everyone was so helpful and kind. Sully took the necessary time to show me the jeep, how it works and all its features. I didn't feel like I was rushed as I have in past dealerships. I went into finance and my payments were exactly where I wanted to be. I would recommend this dealership to everyone I know. Thank you all so much for your help!

Frozza1018

Feb 15, 2014

Excellent customer experience, nice employee and staff and in and out of the dealer quickly and efficiently. One of the best dealerships I went to.

elvis50

Feb 14, 2014

Leased a 2014 grand Cherokee great vehicle however was not happy with all the options. Wanted to upgrade same vehicle with more options, however price and additional down payment was outrageous, previous down payment was $7500. at425.00 per month, I was told tech package would be $3500 down and payment would be $585 per month for the same overland Cherokee. Quote given by the owner of BAYSIDE JEEP. KEEP IN MIND I HAVE EXCELLENT CREDIT! A PLUS

sal235

Jan 31, 2014

I recently purchased a car there and went back a week later to buy a second car. The first time i went there, i dealt with Onur and Tom Fazzalaro. They were very professional. SECOND TIME was terrible going there. I dealt with Gary. He happen to be a very UNPROFESSIONAL sales person. I was there on a Saturday January 25, 2014. Gary advised me that the banks are closed and he will get back to me on Monday. Monday passed and then Tuesday and he never returned my calls. Finally on Friday January 31, 2014 I was able to speak to guy name John. He said that Gary was very busy and could not give you a call but you are approved and come anytime to pick up the vehicle. I will NEVER go back there because these guys dont deserve my money. They have to learn to be professional. May be Chrysler can have an in house training to train these unprofessional people. I can be reached at sal235athotmail.com. Thanks, Sohail

okmasir614

Jan 30, 2014

Here is the thing : Bayside dealer match my offer which I got from anther dealer and told me that all they charge me is DMV plus tax over the phone . So far so good . then I went to talk with financing manager and everything changed .He talked about all kind of numbers tried to confuse me . I said I don't get what you are saying just write down the numbers . Then it turned out that the car price was increased $1500 , car loss theft around $2500 , warranty around $3500 .DMV fee 345 , processing fee $295 "WOW" I said this is not what we already settle down . He said no choice , you have to buy them . Then I want my refund(I put $3500 dowm) . He said he need talk to manager . He went to talk to his manager and came in and out like 3 times , finally they cut off all added-surcharge ! But my interests rate turn to 6.00 percentage ! This time I really get pissed off . I just take refund and go home. It is not finished... He called me when I just get home and said he talked to bank about my situation and drop down my rates to 2.9 percentage . I said r u sure ? He answered "100% sure !" I went back happly and left very very upset . Yes he did drop down the rates but increase my car price . What the hxxx is that ? How stupid do you think I am ? I get my anwser right away " yes you are if you don't take this offer " I just waste my whole day and 2 trips there and gasline !

Spoe

Dec 21, 2013

Went in to look at the 2014 Jeep Grand Cherokees and drove off with one the same night. The whole experience was stellar, and the staff was very professional and courteous. I would honestly recommend them with no reservations if you are looking for a Jeep/Chrysler/Dodge vehicle.

jaredort18

Dec 18, 2013

From one Salesman to Another. Excellent experience, every promise was done perfectly. Most importantly everyone from the front desk to the business manager knew exactly what was going on and what needed to be done to make this sale a smooth process. Kol Hakavod

Tsarb

Dec 18, 2013

Suliaman "Sully" was an awesome sales associate. He was respectful, personable and went above and beyond to assure that we were satisfied with the purchase of our new truck. If Sully didn't have the answer to a question, he wouldn't hesitate to locate the answer. He is a true asset to the dealership.

yesh

Dec 17, 2013

they took a deposit from me they told me that they will give it back if I will not get approved they did't approved me and never give me back my deposit don't go to them they r scams

Gp1994

Nov 30, 2013

Very respectful, professional, and willing to go the extra mile to help us with anything we needed. He was very patient with us and very kind with all the help he offered. Genuine guy.

dl2313

Nov 27, 2013

Upon entering the dealership, I was promptly greeted and immediately helped. During my test drive, I was given an overview of all the features of the vehicle. During my first visit after the test drive I negotiated a price. Upon my next visit when going to pick up my vehicle, prices did change due to the sales rep not discussing extended warranties. During the final negotiation dealing with Tom Dunn, he helped me get a price that would better fit my budget even though it was different than my originally negotiated price. When I was told to come pick up my vehicle, I was told that everything was all set up and ready to go, however when I get to the dealership, which is a bit of a drive for me from home, they tell me that not everything was installed, and I have to return the next day to get it installed. Overall I had a good experience, I am annoyed that I have to travel back to the dealership the next day to install things that were told to me were already installed.

yingsiz729

Oct 8, 2013

This is my first car purchase, and I am surprise with how bad can the service be with this car dealership. Not only that they changed my car without telling me, they refused to give me my window sticker (which is needed for insurance purposes. I called the sales multiple times, and every time I was told the person is busy. I left voice mail messages without one phone call back. I had to go to the dealership 6 times to request for one and I had to escalate my issues to 3 different managers to finally get my window sticker. This is not all. A month after my purchase, I had to find out from the police that not only my birthday was entered wrong on my registration, they also had my "sex" wrong! This is unacceptable! I ended up taking a day off to go to the DMV myself to correct this problem, and no apology yet is received from this dealership.

freunddina

Oct 3, 2013

I believe the sales people are dishonest and disloyal. We were returning customers who were dealt with unfairly due to a problem that arose. I will not recommend this dealership, especially when management would not take responsibility over their sales people.

caroloyap0308

Oct 1, 2013

This is the second time I buy cars from this dealer and both of the times I dealt with Robert-Manager and he has done everything in his power to close both deals for me by getting what I was looking for. I have to say it is my best experience ever...they gave me good money for my trade in and gave me a hell of a deal on the new vehicle. I am very satisfied and happy with the deal I got. I know I couldn't get the same at another dealer...this people are like family. Last, Mike polanco the sales associate who helped me throughout was very good and gave the little push to his manager to close the deal. Thank you guys!!!

mpabill

Sep 12, 2013

I made my visit to the dealership after being recommended by my bank to work with them. My information was forwarded to Ms Latoya Marks, who worked with my financing and was going to help me select my cars of interest. Upon contacting Ms Marks to see my cars i first encountered Kate wh was rude to me barbaric and overly aggressive towards me when i asked to speak to Ms Marks, who she told me does not work for the company. I then spoke to Ms Marks and informed her of the matter and she said that could not be true, and i proceeded to work again with her i had an interest in three cars, one was a 2013 dodge avenger, the other was a nissan altima 2012 and a toyota matrix. The day i came in to see the cars Richie informed me that the Nissan was sold, the toyota was sold and the dodge avenger was being demoed by the service mechanic. then he showed me a dodge caliber which was not on my interest at all i wasnt even asked if i would be interested in it, i went to see it, the cars i wanted to see were jammed in the upper parking lot(sign of bait and switch). Upon seeing he car the car had several scratches and dents after being told it was in excellent condition i added that look in a mental note, i proceeded to drive it after i was told that they would make the car as new, upon driving the car, it made a rattling sound in the engine, as well as the electrical problems came to life when i observed that i was unable to operate the power mirrors, the oil was cruddy and leaking antifreeze. the car was values at 14000, i offered him 10000 because of all the problems the lowest this guy would go was 13999 literally one dollar. this company is a total bait and switch and i was on the phone with a friend of mine who hear everything and can verify the criminal behavior of this company. .....When i called to complain i was told i had no right to and i could go f#(k myself. This place is a totla rip off stay far away.

DesiraeLa Furno

Aug 8, 2013

If you are looking for honesty and quality I suggest you stay far away from Bayside Jeep and Dodge dealership. I purchased an 03 Jeep Liberty a couple months ago in November and was taken total advantage of. I was purchasing my first vehicle and had no prior knowledge in buying a vehicle. I'm beyond upset and frustrated with the Consultant who sold me the Jeep. I put my total trust in the Sales Consultant Turgo who sold me the Jeep. When I found out how much the vehicle was really worth I wanted to fall off my chair. Turgo sold me a car that was priced for $5,000 he sold it to me at the value of $11,000. These people are thief's and I recommend you to not go here. I was experiencing problems with the vehicle every month and was completely fed up. My friend told me to check out East Hills and man I was wish I went to East Hills first! They were shocked as well when I showed them how much Bayside charged me. My consultant Stan took me under his wing and assured me that East Hills was not going to rip me off. I will never again step foot in Bayside Jeep Dealership and the consultant who sold me the vehicle should be ashamed of himself for ripping me off. I hope other people reading this will take this into consideration and think twice of Bayside Jeep and Dodge.

Smartguy69

Jul 24, 2013

These thieves tried to chrage me $236.00 to change a PCV valve on my 5.7 Hemi. The part itself is $28.00 and takes all of 10 minutes to change it. I figured I would have them do it since I was bringing in my car for a recall anyway but after hearing a price like that I decided to take my car to another trustable dealership. Stay away from these schumcks!! They are bad news!!!

joytschupp

Jul 14, 2013

Lost our 2010 Jeep Liberty in the Sandy hurricane, and replaced it for a 2012 Jeep Liberty at Bayside in March, 2013. We bought the vehicle there because of the salesman, Michael Polanco. Michael is a wonderful young man who worked with us to get the car with the options that we wanted. He is definitely an asset to their organization, and if we need to purchase another vehicle in the future we would feel comfortable going back to Bayside and dealing with Michael. Additionally, with the managers input we were able to negotiate a price that we were willing to pay that included everything. We appreciated their time and efforts to find us the car, which was not in stock at their location, as well. All in all was a good experience, and we are very happy with our Jeep....ONLY IN A JEEP is a reality when you own one. We highly recommend it.

ZJP1088

Jun 10, 2013

A friend of mine originally referred me to Bayside after he told me that he had a good experience there on his first visit. I decided to take a ride with him on his second visit to meet his salesman and see what type of deal he could work out with me. He then introduced me to Andre who was very friendly and professional and listened to exactly what I told him I was looking for. They didn't have the Wrangler with the options that I wanted in their inventory so I decided to do some homework of my own and see which dealers within a 300 mile radius had one in stock. I printed out all of dealerships that had the Wrangler with the exact options that I wanted and Andre was able to acquire one from a dealership in Pennsylvania. While I was waiting for Andre to return from transporting the vehicle back to Bayside, I sat down with John Munzert who dealt with the finance part of my lease. He was very friendly, professional and overall just a down to earth gentleman. We did all of the paperwork without any type of hassle or confusion and everything went smoothly. By the time Andre returned to the dealership with the vehicle they were getting ready to close but he made sure that it was prepped and cleaned before I drove off with it. I have never experienced this type of service anywhere else at any other dealership. Andre and John are both stand up guys and I would recommend anyone who is in the market for a Chrysler vehicle to pay them a visit.

ETL330

May 28, 2013

THE TRUTH ABOUT MY EXPERIENCE AT BAYSIDE - this review will discuss delivery day and the even shadier tactic they used to get me to change my initial negative review. My sales experience with Andre was great, things turned ugly on delivery day when I had to deal with Izzy in finance(who is since gone) and Rob(who was really the bigger problem). After leaving with gentleman's agreement with Andre and Rob, I returned to Bayside with a friend who was also looking for a Wrangler on Tuesday the 14th of May to sign my buyers contract. I wanted to put my deposit on American Express, but Andre asked if I could use another card because theyd had issues with Amex. This was an enormous red flag, but I trusted Andre and went ahead with it. I heard from Andre on Friday May 17 that he was en-route to pick up my vehicle. I was shocked because we hadnt agreed to any financing terms or a solid price on painting the hardtop. He said let them get the vehicle and then well work on financing. I was okay with this because if they have already committed to a car then theyll be more likely to work with me. We set up for me to take delivery the next day, Saturday at 2pm. To tell the entire story well need to backtrack a bit to the events of the week leading up to delivery. My issues started when I wanted to have the black hard top of my wrangler painted and packaged into my financing. I was asking for a solid price all week which I never got, but I did receive an estimate of $700-$1000 and was told I'd have to talk about it with the business manager when I came in. When I came in for my 2pm appointment on Saturday I sat around the showroom for an hour before the business manager was free - I guess that is what it is, luckily I had nowhere to be until 6pm. When I was finally able to see someone, I had the misfortune of being paired up with Izzy. As soon as we got into his office he started ranting about what a great deal I got so I knew he was trying to butter me up for something. He started talking about the rate they got me and when I told him I was hoping we could do a little better he was sarcastic, rude and arrogant. He basically told me I was crazy to think I'd ever get a better deal than they were offering. After putting on a little show he opened up his computer and lo and behold there's magically another financing offer at 3% lower contingent upon showing proof of income. At this point I'm so fed up with this clown and his attitude I want to walk out, but I stay - for now.Next he started talking about the extended warranty and when I said I felt the wrangler was a pretty simple vehicle and it was unnecessary at this time he basically told me everything will break on the vehicle. His exact words were "everything has a wearable part, so it's not a matter of if, but a matter of when it will break." Yeah, now I really want to buy this car. He then went on to tell me that if I elected to not get the extended warranty that day, the price of it would increase as I put miles on the car. This made no sense to me and John later confirmed that this was completely wrong.Now that I'm good and aggravated we got to discussing painting the hardtop to which he reacts 'you can't pain that black textured top'. I told him that Andre had told me all week it was possible and if it can't be done I don't want the car. He makes a few phone calls and comes back to me with a $2500 price. I tell him that's unacceptable given the quote of $700-$1000. He leaves and gets my salesman and another manager whose role seems to be to fix things. Instead he's a loud mouthed bully who inflames the situation. He starts borderline yelling at me that I'm getting such a good deal on this car, but the worst was when he twisted my words. At one point I said I was pushing Andre for a solid price all week on the painted top because I had a feeling this would happen(that they'd try to screw me) and he twists my words to say that I said I 'knew the price was too good to be true and couldn't possibly be accurate' when in reality the only thing I knew was too good to be true was my sales experience with Andre. I tell him you know what, forget it, refund my deposit and I'll be on my way. He points to the catch-all in the contract when I mention that if the deal is contingent upon them securing financing and our agreeing to financing terms, the contract isn't enforceable until we've agreed on financing. Unfortunately I missed the catch-all and I know that since they refused to take AMEX I'm probably out $500 plus the time it'll take me to file a lawsuit or two that probably won't get me anywhere, but will ensure they don't make an easy $500 off of me. As I start to walk out past loud mouth Rob yelling in the middle of the sales floor that he didn't authorize the deal on the car they eventually located and it was too expensive for that deal and all this other crap. Well, mister manger, then why was Andre permitted to travel to NJ to retrieve the car if you hadn't approved the deal? Seems like you don't have the proper protocols in place or you're not following them - regardless, you're not doing your job, but I wouldn't expect someone like you to ever take responsibility for anything.As I'm walking out Andre asks me to wait, which I do, because I really feel that he's just a victim of working in a place with poor management. After getting tired of listening to Rob's(by the way, I'm pretty sure this guy's name is Rob - I could be wrong) show I went outside. After about 15 minutes I left Andre a note to call me if he wanted and left. About 20 minutes after that I got a call from John who didn't seem to be completely in the loop on what was going on, but things get lost in translation and it's understandable. I explained to him where we were at and at this point I'd calmed down enough and realized it wasn't worth causing problems for Andre. He'd been good to me and to a friend of mine who'd actually signed a contract with him earlier that day. At the end of the day I went back, dealt with John, and left with my car, but not until I was thoroughly aggravated. I'd recommend Andre and John. I can't comment on any of the other sales people, so maybe some of them are useful too, but on the management level, I'd say absolutely insist you work with John. He seems to understand that the car sales business is pretty much a service business at this point since any dealer can get any car. Treat a customer like garbage and they'll go someplace else. I visited 6 dealerships before choosing Bayside, and I happily would've gone to another 6 if I went into John's office and hit anymore bumps.THE REVIEW AND BAYSIDE'S RESPONEAfter my initial visit to Bayside I posted an extremely positive account on a few dealer review websites as well as on some Wrangler forums. I forwarded them to Andre to kind of say thanks while also communicating that if something does come up down the road with this, itll see the light of day. This plan obviously didnt come to fruition and I had the delivery experience that I had. I posted that account on Dealerrater and a few forums and I received a call from John Munzert that day. He started asking what he could do to rectify the situation because ultimately, though it was beyond clear in my review that Andre was the ABSOLUTE SINGLE reason I even wound up going back to Bayside after the fall out, hed be negatively impacted by the review. John told me that the review falls solely on the salesperson and Andre wont be paid on the deal if I dont remove the review. I told him that that is absolutely insane and that it feels like theyre trying to leverage my respect for Andre against my good nature to get what they want and I dont appreciate it. I told him Id give him a decision on Friday when hes back in the office.After doing some research it seemed that this may really be the case that Andre may not get paid on this deal. I was extraordinarily conflicted on what to do, but at the end of the day I amended the review for the time being. I did feel they were taking advantage the situation and my respect for Andre. While I initially felt that it was Andre's prerogative to work at a place with such backwards management, I realized that jobs are hard to come by these days and he also took the time to travel out of state to retrieve both my vehicle and a vehicle he sold to a friend. Those were hours he could've been in the dealership selling other cars, but he was out sitting in traffic to get me mine. Months have passed so I'm comfortable posting the real story here.

arabauti25

May 24, 2013

I came into the dealer because my jeep had issues with the horn and on top of that it was time for its yearly inspection. On the first day I came in Jay was very helpful and informative. He said not to worry about anything that the team will have my issues resolved as soon as possible. Since the wait was about 2 hours my boyfriend and I decided to walk around the area. When the car was ready Jay kindly gave us a call to let us know. When it was time to pay the bill i figured it would be a good amount of money because of the horn issue. Jay provided me with great information about the expenses that were covered given that my jeep was only a year old. I really appreciated that because i was not aware of this. I left and the car was working fine but later on the same day the horn died again. I went back the next week and as soon as I walked in Jay gave me a warm welcome. He was very friendly and respectful, This is good given the amount of stress I was under because my 1 year old car was broken already. I informed Jay that I had to work that day and would really appreciated if I could have the car back as soon as possible. He said they would try their best. But soon it was time to go to work and my car was not ready. Jay kindly offered the free service that came with my jeep benefits of having a car for whatever time it took for them to fix my car. I was ready to request that but just at that point my car was ready. As I didn't have time to wait for my paperwork Jay offered to mail it. I was glad to receive all my paperwork in the mail 2 days later. Because I felt welcomed at the service center and because Jay provided me with important information and always went out of his way to help me I will always go back and totally recommend the center to everyone. Thank You Jay!

JFNY

May 24, 2013

These guys are very easy to work with, Jay from sales took 5 hours to help me pick and decide on the right car. They also stick by the price they initially offer you and there is no back room haggling or unexpected charges in the end. Very professional, very motivated, very friendly and very helpful.Will recommend again and again.Thanks for the great service guys!- John

beaba

Apr 26, 2013

HAD A GREAT EXPERIENCE ASK FOR JAY REHAR!! BOUGHT A NEW JEEP LAST WEEK WILL UPDATE WHEN IT IS IN MY HANDS! I WOULD RECOMMEND THIS PLACE BASICALLY BECAUSE I HAD A GOOD EXPERIENCE, I KNEW WHAT I WANTED AND THEY RESPECTED ME AS A CUSTOMER.**UPDATE! CAR IS IN MY HANDS AND IT'S BEAUTIFUL...NO SURPRISES GOT WHAT I ASKED FOR IN A FRIENDLY ENVIRONMENTI WILL DEFINITELY RECOMMEND THIS PLACE.

cingraldi106

Apr 21, 2013

Being a salesman myself I needed to get a deal done quickly. We were able to work out a very good deal that left me completely satisfied and driving away in my New 2014 JEEP Grand Cherokee. All of the people I dealt with were extremely professional and did not waste my time. I will definitely be back to do some more business with this dealer. Great Job all around.

jonesbeach

Mar 29, 2013

After driving my Buick Park Avenue for so many years, I thought that downsizing would be a problem for me!I was very mistaken:) I love my Chrysler 200! Great car, wonderful price and I am in love with my GPS:)At this dealership they made owning this car a pleasure! They are so nice and understanding, I look forward to having to call them.If I am having a problem they always take my "I can't connect my phone" calls and try to work out the problem without having to drive there. Overall experience is wonderful.Alan is an honorable man to do business with and his staff is great too!

jeep2014

Mar 28, 2013

everything was going great until my pickup day my salesperson had the day off i dealt with other people didnt give as good of service as iwould have liked then gave me a brand new car with the gas tank on empty good thing i didnt live to far away i would recommend them just remember to check the gas tank

mychrysler200

Mar 12, 2013

My 2013 Chrysler 200 drivers side mirror was hit and broken and needed to be replaced.Jay Escobar was my service representative and guided me through the entire process from start to finish and did a great job!My experience working with Jay and the service department repairing my car and returning it to me in a timely manner was excellent!

jdubbs018

Mar 1, 2013

Very helpful staff and a very easy process to finalize a deal. It was a little hectic since I went in on the final day of the month but this also helped me getting the best deal. Elvis was my main salesman with assistance from Rob. Tom in accounting was also extremely helpful with financing the lease appropriately and gave me significant pointers to help me save some money/manage my risk.

DesiraeLa Furno

Feb 27, 2013

I went into the Bayside dealership last friday for an oil check on my jeep. The service was excellent. I had Jay help me out, he was very friendly. I told him I was going on a long trip and if I should have the guys check anything out on my jeep. He was so helpful and had the guys check my jeep to make sure I would have a safe trip. I was very pleased with the work done. I recommend this dealership to everyone they are very helpful!

pumken

Feb 27, 2013

Turgo was able to give us a better price than other Jeep dealers. He cleaned our license plates before putting them on the car - a first for us.Turgo was also able to find the exact car we wanted in just two days. We think he's great!

Tamara49

Feb 16, 2013

I would like to commend an exceptional Bayside Chrysler Jeep Dodge employee, Mr. Turgo Tropnasse, whose friendliness, finesse, speed of service and automotive knowledge is unsurpassed. I had an outstanding experience today during the purchase of a beautiful Jeep Liberty Latitude 2012. Mr. Turgo Tropnasse made my car acquiring experience a breeze and a joy. I shall buy all my cars from the outstanding Mr. Tropnasse and shall heartily and enthusiastically recommend him to all my friends.G-d's speed and many successes in all your endeavors, dear Mr. Tropnasse!Yours,Tamara Silverman

irg35

Feb 1, 2013

just purchased a 2011. turgo, my salesman, was wonderful. he was informed on the products and their inventory. i am a patient buyer, and he worked with me, returned my phone calls and paid attention to me when my wife and i visited the dealership on numerous occasions, separately and together. tommy, the business manager was attentive to my needs and worked to find the right finance rate and warranty. there was a slight problem with the vehicle after i picked it up, and it has already been addressed. nice to do business with them.

Kxeddiexp

Jan 31, 2013

Lenny made all the difference. He is always professional and courteous! And very refreshing to talk to. Go see Lenny for service he WILL take care of you

Roy 669

Jan 31, 2013

Turgo did a great job making me feel comfortable while leasing the new Jeep. I had never leased a vehicle and was new to the process . We went on two test drives before I decided on the Jeep and Turgo was helpfull and professional throughout. In fact all of the people I dealt with were friendly and professional.

dricc15

Jan 29, 2013

Kevin was incredibly helpful. Not your usual "car salesman". Was able to work within our budget, and while the price is probably more than I wanted to pay overall, the folks at Bayside were top notch.

lrrkew

Jan 20, 2013

Mr. Tropnasse is very professional. He answered all our questions and was very informative. He made the whole process as easy as possible and went above and beyond.

stackmando

Jan 20, 2013

Walked in on a Saturday afternoon and drove out in a new Jeep Grand Cherokee, exactly as I wanted it equipped. Very quick loan approval and purchase process. No negotiation on price however.

ladyhawk84

Dec 31, 2012

I was in search of a new car since my first Jeep Wrangler Unlimited Rubicon was totaled in an accident on December 7th, on an icy Northeast Pennsylvania road. After searching on Autotrader and Ebay I finally found the Wrangler I was looking for. Everytime I called the dealership, I was greeted with a friendly answer on the other end of the phone as the receptionist was always very courtious and helpful. When I was connected through to the sales dept, I was introdueced to Turgo. He was very understanding when I told him my situation with the other wrangler and wanted very much to help me with getting a new car. At no point was he ever pushy or try to talk me into something I didnt need or want. He was only concerned about getting me into the car I found on their Ebay listing. Turgo was wonderful throuhgout the process, very helpful and understanding when the weather didnt allow me to pick the car when schedeuled. John Munzert in the financing Dept was also outstanding to work with, very people oriented and also a wrangler fan, so he was very easy to get along with. In my overall experience, me coming from "smalltown" PA, going to Queens NY to pick out a car might seem strange to some, but I would deffinately buy another car from Bayside. These guys are top notch and I'm very happy with my decision in my Dealership. Thank you Turgo, John and everyone at Bayside for making my car buying experience not only easy but fun as well. I truly did enjoy working with you guys.

fcardino

Dec 23, 2012

Made a long trip to this dealer based on a friend's recommendation and the ride was definitely worth it. Staff was friendly and the owner personally saw to my needs in purchasing a new truck. Price negotiation was painless and the financing officer was well knowledged. Overall, left very satisfied with both my vehicle and the process. Highly recommended.

ropemoran

Dec 12, 2012

I researched my car choice through American express car buying program. I had an email with the minimum savings for three dealers. Bayside came in the lowest. I did it this way because I am not a fan of haggling and was told this was an easy and painless way to purchase. From the moment I walked through the door and presented my savings certificate I was treated great. Turgo is a gentleman and very knowledgable the products. I would definitely deal with him and Bayside dealer and again and recommend to my friends.

ppp.blanco

Dec 3, 2012

I purchased a used car from Andre, he was very friendly and understanding of my needs. He was able to work with my budget. I am very happy with my purchase. I referred a few family members and friends and have all been very pleased with his service. When I'm ready for my next car I'll return to do business with Andre.

jm27984

Nov 18, 2012

Jay Escobar, the service department advisor, was extremely attentive and helpful in solving the problem that I was having with my 2009 Dodge Ram. He was constantly in contact with me and kept me informed on the troubleshooting and solution to the electrical problem caused by an improperly installed aftermarket auto start system. I am completely satisfied with the outcome and will certainly return to Bayside for future car purchases and service.

Nancy Arnica

Nov 16, 2012

This is our second lease of a Jeep. We were very satisfied with our 2011 Jeep for our daughter so when it came time to lease our other daughter a car we immediately called upon Bayside Jeep. We live on Staten Island and traveled to Queens because of the professional staff and the positive experience we encountered with our previous lease. Our salesman Turgo Tropnasse was well educated in the Grand Cherokee and showed us many models and spent time with us showing us the many different styles the car came in. I would like to say how lucky Bayside Jeep is to have Trugo Tropnasse, I believe him to be a valued employee along with the managerial staff who made the lease of my daughter's Jeep happen. We will soon have another driver in our family and we will be calling upon Bayside Jeep again. Thank you for your professional staff as well as the quality car you have provided for our family.Nancy Arnica

DesiraeLa Furno

Nov 13, 2012

Freindly and great service. Jason and Turgo were both very helpful. I would recommend them to any person looking for a car at the bayside location.

vinny.musca

Nov 13, 2012

Jason is a young sales rep who has a bright future ahead of him in either car sales or finance. He knows what he is talking about and is very cofident. I would suggest him and Bayside to all of my friends looking for a car.

VinnyRef

Nov 12, 2012

I came in for normal service and was greeted very nicely. The service manager made me feel welcome and gladly checked on a few things for me while I waited.

calvofranklin

Oct 27, 2012

I went to Bayside Chrysler Jeep and Dodge in Bayside Queens located on 21219 Northern Blvd and ended purchasing a 2009 jeep Grand Cherokee Limited, my experience was satisfactory with the staff, they worked with me to get everything done.

Sean9923

Oct 25, 2012

Elvis & Rob took care of me from start to finish!! Came in this is what I want & want to pay and they made it happen!! Now I'm sitting in my new call of duty jeep wrangler!!!

rmavroudis

Oct 22, 2012

Service was very professional, salesperson friendly and extremely informative in answering my questions. I went in with the intention of leasing and left with a new Chrysler 200. I would definitely recommend Mr. Tropnasse to anyone interested in either buying or leasing.

lmclaughlin605

Oct 17, 2012

I brought my car into Chrysler for service because the check engine light came on and car jerked when driving. I was initially serviced by Henry when I dropped off my car and was in constant communication with him each day thereafter until I picked up my car. We, unfortunately, had to go through a third party, the warranty company, for authorization which caused a delay in the service time- at no fault of any employees of Chrysler. The overall experience with Chrysler was great because of Henry and Lenny. Henry kept me well informed of what was going on with the repairs and when he was unavailable, Lenny was able to help me (and even calm me down over the phone when I lost my patience with the warranty company and expressed my frustration). These two employees (and I'm sure there are others that do this each day) exhibited outstanding customer service skills and had an enormous amount of patience. As a consumer, I have a choice of which company I want to do business with. I don't have to bring my car into Chrysler...I choose to bring my car to Chrysler. This decision is simply based on customer service satisfaction and I will continue to do business with Chrysler because of Henry and Lenny and people just like them. I do hope that these two men will be acknowledged for their excellent service but more so for putting my mind at ease when I had doubts about the warranty company making good on their commitment to honor my contract. Thank you!

jeepMonkey

Oct 15, 2012

It truly was a stress free experience. I got the exact vehicle I wanted for a great price. I felt there was a great team effort in bringing the best customer satisfaction possible. Everyone there from the receptionist to the sales personal and financial director were amazing, friendly, professional, respectful, and understanding. This is the second time I purchase a vehicle here and I will do so again in the future.A special thanks to Aj!

rac103oz

Oct 14, 2012

I went to this dealer having bought cars from them before. I was entirely justified in my choice to buy my new car there. I knew what I wanted and the approximate price I had in mind. Turgo took all the information and brought a coice of vehicles that would meet my criteria. The choice from there was simple. The deal was made and I am totally satified with the whe whole experience. The only N/A above is because I have not used their service department as yet.

AlexKotov

Oct 11, 2012

I give a high rating to this dealership and a salesperson because my experience with a car purchase was pleasant and comprehensive. As soon as I arrived at the site, I was approached by salespeople who were friendly and eager to help. Mr Turgo who assisted me with my purchase was knowledgeble and readily answered all my questions. Also he was interrapted number of times by other staff members and clients, Mr Turgo was very curteous and still made me understand how important is my business. After all when finalizing my purchase with financial director Thomas Fazzalaro I had some issues and questions which was addressed and resolved immidiately. Very good experience overall. Will return for a new car again.

Christina0605

Oct 6, 2012

The customer service and professionalism received was exceptional. Me and my husband went in with only intentions to look and receive information on new vehicles and we walked out with a new 2013 vehicle very pleased with our purchase. Edwin, Rob and Izzy were very polite and clear, never persuasive and worked with only what we requested. I will absolutely recommend this dealership to any potential person looking to purchase a vehicle.

Peter C

Oct 6, 2012

I was extremely pleased with my purchase at Bayside Jeep. My sales rep was Turgo Tropnasse. As a sales rep, Turgo is the utmost professional and also the most pleasant gentleman I have ever done business with.I gave Turgo a very specific idea of what I wanted in a Jeep and he was able to deliver exactly what I wanted. I had also communicated to him a budget that I was not able to go beyond and Turgo was able to deliver on that as well. My experience with Turgo far exceeded the expectations I had coming in.Turgo also worked around my busy schedule and his late hours helped me secure the purchase in less than 3 days. There's a reason why he leads the dealership in monthly sales. If I ever wish to trade up or purchase another Jeep, Turgo will be the only sales rep I will deal with. Thank you, Turgo.

Mrkosta1

Oct 5, 2012

Percy was very attentive and helpful it the Purchase of my 2012 Wrangler Sahara. He was there to assist me from start to finish. Also I wanted to thank the owner who was also helpful.

RobBasnight

Sep 28, 2012

Great customer service and well mannered staff. Left completely satisfied with my brand new car. Thank you Nelson!From robert & georgia and our new car :)

M&A Simos

Sep 26, 2012

Our last car buying experiece, at Hillside Honda, was terrible - about as bad as it could be. This time, with this dealer, we experienced the exact opposite. Honesty, good service, professionalism -- and we absolutely LOVE our new Jeep Liberty!!

jennifer.guerra.779

Sep 24, 2012

Katie was always very patient and positive every time she called to check in with us. We assured us that we could save money on our payment and walk out with a new Liberty... and she was right! Percy was great as well he catered to us as much as he could and was very pleasant to do business with. Al the manager was awesome, so down to earth and made us feel right at home. Tahank you so much for all of your help! oh yes and our favorite guy of all was the guy in the Finance department... Thomas Fazzalaro...he was awesome! We had a lot in common with him and assured us that we got a great deal! Thank you all again and look forward to doing business with you in the future.

Gschwartz27

Sep 18, 2012

I had by far the best car buying experience ever at this dealership. Chris my sales person helped me narrow down my decision without any pressure. Rob and Rich the managers made sure that I got the best deal I could.Tom the finance guy was not like most finance people. No pressure to buy extra's, got me a better interest rate. I could not be happier with my purchase and my new Dart.

nyselite15

Sep 17, 2012

While working with Turgo Tropnasse my father and I were never pushed into buying our car. We felt comfortable with Mr. Tropnasse's hospitality. The other workers in the dealership were all very friendly as well. Turgo made sure my father and I got the best deal possible and provided us with a great vehicle.

Dsarg1

Sep 16, 2012

Let me start first by saying that I have had many car buying experiences. But I would have to say that this was by far one of the most gratifying car purchasing experiences that Ive ever had.I happened to walk into the delaership minutes from closing. You could see the salesmen actively preparing to leave. But, I was still greeted with a fresh smile and firm hand shake. I was escorted by my salesman AJ Temple to his cubicle and this is where it all began. AJ was not just knowledgeable and professional but he also cared about my customer experience. He went the extra mile to assure that this deal went through effortlessly, and that I was satisfied with every intricate detail. I would not hesitate to recommend AJ and this dealership to any of my family members or friends. Thanks....Deidre

vigo1946

Sep 11, 2012

The experience in the dealer from great from the greetings to the final steps. The sales representative made thing very nice and easy; it was a pleasure doing business with him as well as the dealer's business manager.Overall, it was a great experience!

Kayladesola

Sep 6, 2012

Just took home my new jeep laredo !! I love this car! Our sales guy Mike was great very friendly and knew his stuff.. We highly recommend this dealer!!

skeptic612

Sep 6, 2012

I found the experience to be easy and relatively stress-free. The employees at Bayside went the extra mile to get the car I wanted and I appreciate all their efforts.

kenyiung123

Sep 5, 2012

I tried to get the summer clearance deals. A saleperson found the car I wanted and asked me to put down deposit. Then I could pick up the car new day. Next day, the saleperson called me that the car I wanted was sold out. He asked me to come to dealership and gauranttee to offer me a good deal. After I went to dealership, they offered me another car (2013 model) with higher price (becuase I couldn't apply for summer clearance credit). Meanwhile, they also added a "loan processing fee" that the salesperson never explained to me before. When I did the financing, the finance person told me the interest rate is 4.65% (I have execellent rate score with over 800). Also, I did research that there is now a promotion as 0% APR for 60 months. I feel like I was being rip off, then I decided to walk out. The finance person started to yell at me and treated me very mean. After a big argument, the finance person offered me 0% APR for 36 months only. I feel like they are doing business dishonestly and try to hide some fees. The advistisement is not true in reality.

debbie2013

Sep 1, 2012

This was by no means my first car purchase, but this was the best experience buying a vehicle that I have EVER had. My salesman was Ajua and he was courteous and patient. I feel I got a great deal on my 2013 Grand Dodge Caravan. He allowed me to tell him exactly what I wanted, and asked all the right questions. He was very honest with what inventory the dealership had and even called me the next day to make sure my husband and I were comfortable with our new purchase. He was able to give me a deal and vehicle I was comfortable with. I had a fabulous car buying experience at this dealership and I will definitely recommend them and Ajua Temple to anyone looking to purchase a new vehicle. I can't express enough how pleased I am with my new Dodge Grand Caravan.

Franco4343

Aug 30, 2012

Im going to take a minute to post my review about my experience with Bayside Chrysler, Jeep, Dodge Ram. First i want to say that this dealer ship has a great group of people that work there. My experience was a family type setting, No Hassel..No Bull S#%$ I got a great deal and a great vehicle. Andre and Elvis were professional, knowledgeable, and respectful. Alan the mananger went out of his way to make sure I was completely satisfied, didn't pressure me into anything I didn't want to do and Izzy and found a pricing plan for me that I simply could not refuse. I recommend you come see these guys before you decide to go anywhere else.Thanks Guys!!!

kaKiernan

Aug 25, 2012

I visited multiple Jeep dealers and the only dealer who was honest about availability, pricing, rates, and fees was -Bayside Jeep. I had already placed a deposit with another dealer who promised to find me my exact car, after five days they admitted they probably would not be able to deliver. So I went back to Bayside. The Sales Manager, Robert, was always fair and honest. In addition, I would like to point out that the other dealers ALL quoted a lower APR on the Laredo X model I was looking at - to convince me to take a car in stock. However, that APR was not on their worksheet - and when I questioned them about the difference they lied and tried to convince me I wasn't looking at the APR. THAT DID NOT HAPPEN AT BAYSIDE, THEY WERE HONEST AND STRAIGHTFORWARD.When dealing with the Sales Manager, Robert Caballero, I felt comfortable. He was a genuine person, who makes ALL the customers feel like family. All of the employees were friendly and sincere.BAYSIDE never lied, never tried to bamboozle me, and was upfront about all the costs. I am a loyal customer! I am SO happy with my new Jeep GC. Thanks so much to Bayside Jeep!

Dennis muskardin

Aug 15, 2012

Second vehicle my wife and I bought with Bayside Jeep in less than 2yrs. Great deals and overall experience. Mike and Allen are fantastic. Thanks to our sales man Edwin Diaz. All were patient and willing to work with us. Service great. My family and I are truly enjoying our Cherokee Overland and Town and Country. I think I see a Challenger SRT in my future.Thanks guys!!!

Neesa6

Aug 14, 2012

This dealership was great from the time I entered the doors until the deal was done. They served breakfast to make customers as comfortable as they can and it was pretty good. The sales men were all great with eachother, no forceful competition but they get the job done. My sales man was helpful in helping me decide without pressuring me. He took his time explaining everything so I understood. Still think the price could have went down another thousand but I'm satisfied with what I paid especially with the features I have. I would recommend this dealership and the sales man Turgo.

ahurrinus

Aug 8, 2012

This was my wife and I's first new car together and we were dreading the process to say the least. But From the moment we walked in the dealership and met Giovanni we felt comfortable and were inclined to start negotiations on a new Jeep patriot. We had brought in a newspaper add from a different Jeep dealer in LI that had a great deal and wanted to know if they would match it since we lived only 4 blocks away. Giovanni then brought in the sales manager Robert to confirm they could work with us. There was no prying, no low-balling, no tricks, I told Robert what trim and options I wanted and how much I wanted it for, and the rest was history. They Accommodated us for all incentives I brought to the table, and then some. We were extremely happy with the final price. After that we met with the financial officer and he got us an amazing loan and a great rate. All of this happening as the place was closing, but there was no rush, no attitude, nothing but kindness. Throughout the entire process they couldn't of been more courteous and professional. I will absolutely refer anyone I know, friends and family to Bayside Chrysler for their next new car. My wife and I couldn't be happier with our new Jeep, and knowing that we know a dealership with honest working human being's. Not the stereotypical "sleazy" car salesman.

Eagle0769

Aug 7, 2012

I'm happy they finally put more people to check in your Vehicle. The new TV on the wall in the waiting room gave great information for people who didn't know about car service.

Nannunziata

Aug 1, 2012

Everyone at the dealership was informed, helpful and friendly. I felt very comfortable with Rick and he was patient and knowledgable when I asked questions about operating the vehicle.

Damika

Jul 23, 2012

I was looking to purchase a Dodge Journey. After researching some dealers I settled on Bayside. Not only did I find exactly what I was looking for, I was able to get it at a price that worked for me. I'm extremely happy with my car and thank Daniel and the rest of Bayside Chrysler Jeep Dodge for the wonderful car shopping experience.

cesar3c4

Jul 14, 2012

the personal in this dealer is the best, every body will help you in anything you need thanx for helping me to get my jeep wrangler i loved thanx again.

AnnaD

Jul 2, 2012

The service was overall excellent, teh dealer was exceptional in both customer service, price, quality, offer, vehicle choice, etc.,I will recommend this dealership to everyone I know for all their leasing/buying needs.

asrapp

Jul 2, 2012

I went to this dealership because a friend leased her jeep there. My sales guy was new Mike Polanco. He was very nice, but found him to be not be organized. He is learning and I understand that, but Rob the sales manager and Josh on two separate occasions had to fill in to take care of what he did not. Rob was a man of his word and really was the one who got us to buy the car from them. Josh stepped up when we were picking up the car and helped to get us into the car in a more timely manner. Rob and Josh deserve 5 stars in my book.

marymy

Jun 20, 2012

After visiting other dealerships and feeling like they were all doing us a favor, we found Daniel at Bayside Chrysler Jeep Dodge very patient and accomodating. He was very pleasant to deal with and made us feel very comfortable asking questions. Actually, this is probably the first time we could actually say shopping for a car was a pleasant experienc. Try them out, you won't be sorry!

Alnupe10

Jun 16, 2012

Aj was a pleasure to work with. I have purchased or leased A lot cars in my Life and have dealt with many ofSales people. Mr Temple aka "AJ" is by far the best. Why? 3 reasons! He is thorough , attentative and Finally Patient. Once again a pleasure to work withAnd I not only will be recommending my friends to AJ, but will probably be getting my next car from him, also.

diegoe

Jun 7, 2012

Honest, friendly sales person, very accommodating sales staff. Excellent buying experience. Used to buy all my cars at Paragon Honda but bad experience with the finance manager move me to look alternative dealer

ollenalyak

Jun 4, 2012

We had a splendid experience at Bayside Jeep thanks to Jason Gorman and Richie Pargas. They were wonderful with finding the Jeep that we wanted and for our budget. We had a bad experience in the past with another dealership, so we asked lots of questions. Jason was willing to answer ALL of them with a credence smile. Thanks Jason, stay that way. We strongly recommend Bayside for buying a car. We went to many dealerships and ended up coming back to Bayside...they had the best deal! Seriously.

sueeddy

Jun 4, 2012

I am giving this rating regarding my recent purchase at Bayside. They had the car I wanted and I was able to drive away in it the same day I purchased the vechile. Elvis was a great salesman very polite and friendly. The rest of the staff also was very helpful I had to return to the dealership for side rales to be installed and to sign off and give in some paperwork and Elivs wasn't in so I was helped by another saleman Edwin Diaz who also helped me out getting all the paperwork over to my insurance company and made sure i was in and out and the side rails were installed.I will be sure to recommend this dealeship and both Elvis & Edwin as well!

anissam

May 29, 2012

My husband and I have been coming to this dealership location since 2010. Our experiences have ranged from good to most recently great! We both fell in love with particular cars. Our personal Salesman Onur Gurbuz guided us all the way through along with the entire Sales Team to help us find the best deals within our budgets. This dealership is very kid friendly as well. My young son and daughter made a couple of new friends here - they were kept entertained with a playroom area right next to me. My overall customer experience rates a 10 and we will definatley come back again and recommend friends and family here.

Mz023

May 25, 2012

Onur was very accommodating to my wants. I explained to him the type of car that I wanted and the price range I wanted to stay in, and he made it happen. He was very friendly and easy to work with.Also, I had forgot some items in the car I traded in and he was kind enough to call me to return them back to me.

patrickpiteo

May 24, 2012

Great experience, friendly good customer experience.. AAA+++ This was the third car that we have bought here.. Would definitely do it again. They help you get the car you want at the right price.

lisabeth.walsh

May 22, 2012

Everyone at the dealership was very friendly. Eddie really seemed to care about getting us into the right car, not just a car. John who handles the financing was very helpful and took the time to explain everything to us. I would definitely buy a car from them again in the future.

Ranasaid

May 22, 2012

Onur was very helpful in patiently assisting my family with the whole purchase process. The jeep I bought was fairly priced and the entire staff was very accommodating. I highly recommend this dealer for their friendly staff, high end services, and the quality of their vehicles.

Charlie654321

May 17, 2012

We were helped by Onur, he was very nice and informative. He worked with our price range and were able to drive the car home that same day. Definitely coming back to buy our next car as well. They gave us some pretty good options and were extremely friendly the entire process. Thank you Bayside Chrysler and Onur for being so patient with us and for our beautiful new car, we love it!

sebas5705

May 15, 2012

My purchasing experience at this dealership was amazing, the salesmen Mr. Gurbuz answered every question i had and really made me feel like i was at home. I never felt tension like i had to buy a car, he was very kind and polite. I will definitely in the future recommend this dealership to my friends when they are looking to buy a car.

joe lundy

May 9, 2012

Overall good experience for first time new car purchase, driving past 25 years. All went well with exception of delivery of vehicle. Confusion with location of vehicle which had been delivered from another dealership then relocated. By the time I received it already had been used with more than 40 miles. The second key was misplaced in the confusion. Spent a lot of extra time waiting for vehicle to be prepped and delivered. Had to return dealership to have additional key made. For my troubles they did provide me with an additional key a $300.00 value. The salesman did all that he could possibly do to expedite. In addition even made sure to be in a early to ensure all went well. Unfortunatly both salesmen involved had been off the prior day and seems that no one understood or cared why my vehicle had been delivered. The vehicle was then driven to the storage area for someone to pick up a vehicle for another customer and left at a location 20 minutes away. In the relocation was when the key was misplaced. A lot of yelling bought it between salesmen and shop. Had I not been off on vacation I would have been insane. Bad enough I canceled an appointment I had and missed picking up my family from work and school. This overall was an unfortunate incident. I did not ask for any additional price breaks and none were offered at the end of the day I was glad to be out. And not thrilled to have to come back due to dealership location. It took me 2hrs to get home a 20-25 minute trip had I gotten out before 3pm. 2hrs to get back on Wednesday another 30min trip. Cost tolls and gas. A lot of people had told me I should have argued over the price for the vehicle. Seeing it was used by the time I received it or even just return it. I did not, I am most likley a fool for not. As I said first time new vehicle purchase. I had all my business in order and check in hand for the dealer. Ready when I arrived for pick up. If you do the right thing and are inconvenienced and not receiving as promised maybe they should make the better offer, next time I will know better and walk. This way I wont have to hear it from the wife and everyone else how I screwed up by not arguing. Learning curve for myself. The key was a great extra but if I figure my time gas and toll we are most likely even. So really received nothing extra for the additional hassle and the use of the vehicle to which they were running back and forth.

Daycaro76

May 6, 2012

The time I spent at bayside dealer ship was great. The staff there was great answering all of my questions. Lizzy was very patient and pleasant. I will defiantly recommend this dealer ship to friends and family.

runo7890

May 4, 2012

I highly recommend this dealership to anyone that would like a wonderful experience while purchasing a vehicle. If I ever have an issue i'm always immediately given a solution in the most efficient and professional manner. I was lucky enough to deal with Onur while making stressful decisions while buying my first car. He is always kind, and has the best intentions for his customers, much like everyone else that works at this fine establishment.

Jeaninemlkb

Apr 30, 2012

Onur was very helpful , very friendly, very accomodating. He fulfilled everything we needed in the car we purchased. The dealership was very helpful in every shape or form.We are very happy with purchasing a new dodge at the Bayside Dodge dealer.

maryjean

Apr 29, 2012

I would recommend this dealership to my family and friends and in particular, the sales person, Jason, because he was friendly, informative and not aggressive with the sale. He listened to what I wanted and was able to afford and made it happen! I love my new jeep and can't wait til I get in the truck again!

caroljd

Apr 26, 2012

I entered the dealer, feeling worried that I would get swindled cause dealers have a bad rep, but the employees made me feel comfortable. I purchased a Grand Cherokee I received a couple of oil changes and lifetime inspections. I recommend this dealer. :)

Joseph21

Apr 22, 2012

Giovanni portorreal was very helpful and informative. He made sure I felt comfortable with every aspect of the purchase at every step. I left the dealership totally satisfied and would definitely recommend the dealership to someone else.

punnucci

Apr 17, 2012

i gave them this ratings because they deserve it. i found the overall customer servce to be very attentive and curtious, and the offer that they gave me made perfect sense.

RomeroW

Apr 16, 2012

I gave this rating because the service was excellent. Mr.Diaz was very helpful and helped me leave the dealership with exactly what I wanted. I appreciate it and recommend this dealership.

Mrn540288

Apr 12, 2012

I had a very pleasant car buying experience at Bayside Chrysler! The staff was friendly, courteous and worked with me to get me the car I wanted at a price that worked for me. I would buy another car from them without a doubt.

miss.lady

Apr 10, 2012

The time I spent at bayside chrysler jeep dealer ship today & on saturday was good getting questions answered, The sales rep jay rehan was very patient & straight forward on the 2006 liberty that I was interested in. He was a very good sales rep & I will send more buisness to bayside chrysler dealer ship in the near future.

3304explorer

Feb 21, 2012

I have to say,this was the worst experience of my life working with Bayside Chrysler Jeep to purchase a vehicle. I must also say their customers satisfaction is not a priority. They work harder on the LIES and the SHUCK AND JIVE mentality. I worked with a salesman named Kevin, and later his supposed sales manager.. Nelson. I spoke to Kevin numerous times leading up to the purchase of my vehicle.I asked specific questions about the condition of the vehicle, previous owner mileage and general condition. I never received the same answer when I would ask the same question a little differently. At this point my gut feeling was saying stay away these people are liars I should have taking my own advise. They will tell you anything to get your hard earned money out of your pocket. I let my guard down and now I have to live with it. Liars Scammers and Thieves!!!

jcs11236

Jan 29, 2012

Horrible to deal with. I was quoted a price thru there financial department. Once i show up i was told that the price was not valid. They were pushy and very rude. Did not seem to care to make a sale or work with me. I even felt threatened at one point when they were getting loud. Very unpleasant. WIll never go back.

anonymous buyer

Oct 23, 2009

we wanted a used car with no previous accidents, when buying the car we asked 10 times for the carfax of the car but they never gave us. Didn't give us contract of the car that we bought until 10 days after we purchased the car. stole our $1000 down payment saying that we never paid it even though we have our credit history to prove it. i ended up going to another car dealer to get carfax then i found out that the car they sold me was an old car with two previous accidents. when i went back to the dealer to change the car that was their originally their problem they made me sign 3 contracts and were still trying to get more money from me which i didn't give in and the dealers gave me the worst attitude and ended up shredding all my contracts and said that we are stuck with the messed up car they gave us and they are not making a deal wilth us. once they shred our contracts we left them they key to car saying it was their problem not ours and its their car, they took the key left it on the car door as well as opened the door on a busy northern blvd street - anyone could have stoled the car and these dealers would have made us responsible for the car. i had to call the cops in order to deal with them cops told me this wasn't the first time these dealers are stealing money, the cops told me that this dealer "is playing a game with us and that we must beat them at their own game with the better business bureau." never never buy a car from this dealer because this dealer has a bunch of thieves and liars working as their salesmen..

katty1

Aug 23, 2009

Was looking to buy a car during 'Cash for Clunkers', they raised the price of the car $5k; took $500 in cash, stated it would be reversed the next morning. When I re-read the agreement I saw the over charge on the car; called and canceled the car, which also they stated was the last one. I almost settled for it. They did not return the $500 for two weeks. I had to report them to Better Business Bureau to get my money back! Liars and Theives!I will always recommend to others to stay away from that dealership; additionally they have a history with consumer affairs, they are crooked and were fined by that agency.

coolmom

Dec 16, 2006

We got a quote for a lease on a chrylser pacifica with 15k miles/yr. When we signed the lease, we got the old bait and switch, even though the dealer assured us that was what we were getting. We had no choice but to keep the car. When we were close to 36k miles (way less than 3 years), we couldn't get service. They apparently had listed the car as sold to Chrysler about 6 months before it was actually sold so they could get the credit from Chrysler. STAY AWAY. THEY'RE CROOKS!!

Dodgeman101

May 28, 2004

Made an appointment on a Monday. By Friday, car was not worked on at all. They never called to let me know what was happening, and when I called, they were never sure what the status of my vehicle was. They were very interested in selling me more services, but didn't seem to have enough time or ability to fix what it was already there for. Lots of smiles, double-talk and run-around, but got nowhere. Very incompetent. How does this "5-Star" dealership keep it's rating? After the fact, I found many people with similar stories. I guess once they earn that rating, they no longer have to try. Want decent to very good service? Find a dealership that is trying to get the rating!