Used Cars for Sale at Bayway Lincoln in Houston, TX

Alfred Ziccardi

Feb 1, 2016

Good service and nice waiting room The biggest room in the world is the" room for improvement"

Sheilagh Davenport

Feb 1, 2016

Great service number 1 1111111111111111111111!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jerry Simons

Jan 29, 2016

For this purchase, excellent. Tim was my sales person and the supervisors were very helpful and seemed to have my best interest.

Stanley Harrell

Jan 29, 2016

Service was very good from Curtis....I will ask for him the next time I bring my car in for service.....Stanley Harrell

Clarence Schultz

Jan 28, 2016

The service experience was exceptional as usual. The service was preformed is a professional and timely manner. Great experience.

Ruth Doucette

Jan 28, 2016

MKS,2011,the service was great as always. the staff was helpful and professional.

Jack Able

Jan 27, 2016

2016 Lincoln MKZ. The overall experience was great. The staff was/is very helpful, polite and courteous. Absolutely the best car buying experience that we have ever gone through. From answering all of our questions to making sure that we were comfortable. Sultan Burris was our salesman and he was great to work with, as was the rest of the staff at Bayway Lincoln, excellent service. Keep up the good work guys and gals. Will definitely be a returning customer in the future. Sincerely Jack and Lisa Able

Gerardo Garza

Jan 26, 2016

Everyone was helpful and courteous. They acknowledge that i was there.

iKaren Calhoun

Jan 25, 2016

2015 MKS. First service experience - well taken care of by my advisor, Curtis Romine.

Jay B

Jan 25, 2016

MKC keeps having a dead battery. Usually a jumpstart will get it going. After last "jump" I took it in for service and Dan had the battery replaced and, did the recall on the push-button automatic transmission, serviced and cleaned the car. In less time that his original estimate. Bravo. Also I have promised to keep the key fob well away from the car so it doesn't keep starting the welcome lights and killing the battery. Apparently 10 to 11 feet away and two or three walls can't stop the fob from turning on the welcome lights! I asked him to deactivate the welcome light feature, which may also help keep it running. PS: I don't particularly like surveys. If this is contingent on your staff getting remuneration as opposed to an "attaboy", I like the concept even less.

Marlene Bunn

Jan 25, 2016

Outstanding in every way. Great staff. Recall completed on time. Loaner car super.

Paul-michael Panzarella

Jan 25, 2016

I purchased a Pre-owned, Certified 2012 Lincoln MKZ. Your staff was extremely helpful in this process. The car drives like a dream and I am very pleased with it. I would definitely recommend your dealership to my family and friends. Thank you.

Ronda Mcallen

Jan 25, 2016

Excellent service. Personnel is always very helpful and polite.

Glenda Guidry

Jan 23, 2016

The service was great made the repair within 1 day,,,,Thanks

Mary Lawrence

Jan 23, 2016

The staff is always friendly and helpful. They do a super job at BayWay Lincoln and I would recommend them to anyone!

Shane Richolson

Jan 22, 2016

Curtis took care of my 2011 MKS. I showed up to have my 40,000 mile service done on my vehicle and I had some more issues to discuss with him concerning the car. He was able to get me a loaner vehicle and take care of the repairs needed to get me back on the road.

Patrice Jackson

Jan 21, 2016

Lincoln MKX 2013. The service was great, very polite and professional.

Johnny Montgomery

Jan 20, 2016

I am always satisfied with the service department. All staff are very friendly and get me in an out quick. They also take time to explain matters to me in regular language so I that I fan understand. I am a customer for life.

Ernesto Lafuente

Jan 19, 2016

2012 MKT, we've always service our vehicle at Bayway Lincoln & Always receive the same great quality service.

Michael Josey

Jan 19, 2016

Lincoln MKX, The service was great and the staff was helpful

Nicole Sieffert

Jan 18, 2016

Service was outstanding as usual. Couldn't do without my service advisor, Shane Donaldson!

Robert Nelson

Jan 18, 2016

The service was excellent and so was Dan Dudley. I appreciate that the car was washed.

Evelyn Sausser

Jan 17, 2016

It was great................................................!

Robert Sawyer

Jan 17, 2016

Our service writer, Shane Donaldson,always takes care of us and keeps us informed on the status of the service / repair.

James Borup

Jan 16, 2016

Shane, in the service depeartment, was professional and curious. He thanked me for making an appointment. I could not have been happier with the service I receieved.

James Guthrie

Jan 16, 2016

I found a nail in one of my tires and immediately drove to Bayway. Shane Donaldson took me in and wrote up the work ticket. It was time for my 20,000 mile service so he scheduled that too and had the car ready at the promised time. Turns out the nail hadn't perforated the tire and they didn't charge for checking it out. The honesty and integrity of Bayway is indeed outstanding. My Navigator was washed and so clean I felt like I was driving a new car away from the dealership.

Rhonda Floyd

Jan 16, 2016

Bought a Navigator. This was a great experience. Daryl and the staff at Bayway were awesome. We couldn't be happier

Mary Vyoral

Jan 15, 2016

I made an appointment for oil change and 6 month checkup. I arrived a few minutes early, and Shaun called me to his office right on schedule and told me everything that would be done . He did tell me an hour and a half, but it actually took two hours fifteen because several peoplel arrived the same time I did, without an appointment . All the staff was friendly and professional and I am very pleased I chose Bayway Lincoln to do business with.

Charles Underhile

Jan 13, 2016

The staff were all just great. Friendly and very helpful. A great experience.

Irene Guzman

Jan 13, 2016

I had service on my 2010 MKZ Saturday 01/09/16 and staff was great. Problem was taking care of same day took a couple of hours but I didn't mind the wait at all. Thank you so much staff at Bayway Lincoln Service.

Robert Guillet

Jan 13, 2016

excellentservice personal shane did superb in handling all transactions

Tommy Garland

Jan 13, 2016

No waiting time, great service wonderful people to help me.

Terri Hall

Jan 12, 2016

Our service was incredible. It was very easy to set up our appointment and when we arrived in the service department we were greeted right away. Curtis met all my needs quickly and efficiently. I was provided with a loaner car which was so nice and appreciated. Our car was serviced and ready to the same day. When we picked up our it was sparkling clean!! Curtis really went above and beyond by helping me to receive further service needed on my car that was not provided previously. We were very impressed with our entire service experience and will always make the drive to come here.

Debra Roberson

Jan 11, 2016

Service was great and fast! My service rep had my ticket ready when I arrived which made it quicker.

Paul Pistone

Jan 11, 2016

Service is always exceptional, everyone friendly and courteous.

Sheila Alford

Jan 11, 2016

Excellent service great team no long waits and just the atmosphere

Traci Hendricks

Jan 11, 2016

Shane Donaldson is a great service advisor! I love that they wash my car when they service it.

Vickie Gillespie

Jan 11, 2016

I was in for a recall and the service and staff were excellent.

Charley Chandler

Jan 9, 2016

As usual everything was first class . Curtis my service rep is excellent

Beatrice Pipes

Jan 8, 2016

I had a seat belt that got jammed which seemed like an emergency to me. I called and Bayway said come in then. They fixed it and did the maintenance that was outstanding on a drop in basis and quickly.They were wonderful.

LDW

Jan 8, 2016

Service department employee Curtis Romine has been my service writer for over one year, he has always been very professional and has taken care of all the needs of my car.

Sherlie Thompson

Jan 8, 2016

Very easy to talk to about our Lincoln work always very good. Great people there

Christine Buerkett

Jan 7, 2016

Great! car was ready before promised, it was a regularly scheduled service. no problems at all. My advisor, Shane is awesome!

Eugene Reddell

Jan 6, 2016

excellent service ,nice facility. thanks for the rapid response

Jacqueline Pitre

Jan 6, 2016

The staff was courteous and the office is clean. Everyone acted professionally.

Thomas Samson

Jan 6, 2016

Due to some unavoidable time commitments this week, it was not until late Monday morning on January 4th that I determined a possible time window of opportunity that Bayway could perform some scheduled maintenance on my Navigator. I took a chance and called Curtis Romain at Bayway and to my pleasant surprise got me scheduled for 3:00 PM that same day. The service was performed in a timely fashion and this included a great car wash. Well done again Bayway!

Veronica Franklin

Jan 6, 2016

MKX 2013 Shane was very professional and helpful. I love my experience with him as always.

David Frasier

Jan 5, 2016

We are at 5o,ooo miles and went in for regular check up. Process was fantastic. We have enjoyed every time we have been to the dealership, from first sale to last service. We will shop for another vehicle when we hit 100,000 miles and our warranty and service policy runs out. Staff was excellent

Elfrida Brown

Jan 5, 2016

Service person was very kind too me and very knowledgeable about my car. The service was in a timely matter.

Elsa Gonzales

Jan 5, 2016

I HAD A GREAT EXPERIENCE. THEY WERE VERY QUICK TO ATTEND TO ME. I WAS VERY VERY HAPPY THAT I WAS OFFERED A LOANER. OTHER DEALERS HAVE NOT HAD THAT SERVICE WHEN DROPPING OFF THEIR VEHICLE SO I WAS VERY HAPPY AND IMPRESSED WITH THAT SERVICE. GREAT AND EXCELLENT WORK THAT THIS DEALERSHIP DOES.THANKS

Susan O'Rourke

Jan 5, 2016

I own a Lincon MKX, which I love to drive. Curtis is always helpful and gives me the time I need to discuss any questions I might have. Knowing that I will always deal with the same service rep is a real plus. It makes me feel, as a woman, that I have someone in my corner maneuvering the complicated world of maintenance on a very sophisticated piece of computerized equipment. I appreciate there is always water or coffe to enjoy while I wait. As I prefer to read rather than watch tv, I love being able to use the small private work spaces by the vending machine. I can take whatever book or project I have and work on it while I wait. That makes the time pass much quicker. I have also needed a loaner on a couple of occasions and I'm happy I get to drive one of LINCOLNs other cars. Thanks for all the special efforts you take to make servicing my car such a pleasant experience. Now if I just lived closer (I live in Texas City) ?

Debbie Raspante

Jan 4, 2016

Just dropped in for oil change without an appointment. I didn't have to wait long and was offered a loaner but chose to wait. Wi-Fi and coffee available so it was a pleasant hour catching up on reading.

Pam Seroka

Jan 3, 2016

Good service. Always respectful. Always helpful. Easy to check out. Restrooms clean.

Cheryl Stewart

Jan 1, 2016

My car stalled in traffic and the service advisor Curtis Romine was awesome

Dan Becker

Jan 1, 2016

This was a service visit for rear brakes and an engine oil change package on a 2008 MKX. The technician was informative regarding his experience with brakes on this model. He also noticed the inspection sticker was due, something we had forgotten to mention to the service writer. Getting the inspection done at Bayway saved us a lot of time !

Janice Wheeler

Dec 31, 2015

I have completed my first year as a Bayway leasing client. When I came for service this week, once again the experience was first rate! I appreciate the efforts the service writer made to ensure that my requests and needs were addressed. He took time to answer technology questions I had and was very patient. When the technician noticed a filter should be replaced, the service writer brought it to my attention and had me approve the charge BEFORE doing the work so there were no surprises.I love the private office space in the customer waiting area. I direct a nonprofit agency, Project Joy and Hope, and talking with parents of seriously ill children is so much easier in a private setting. The hot chocolate on a cold morning was an added kindness. Checking out was a breeze, and the young lady at the desk was pleasant and courteous. I exited the dealership with a clean car and a great feeling that Bayway is an amazing organization. It takes people at every level of the organization to create that positiveness that a customer has about the company. I like my 2015 Lincoln, but I love the BAYWAY experience.Happy New Year to everyone at Bayway. Blessings to all in 2016.Jan Wheeler

John Klinkerman

Dec 31, 2015

Service is great and Curtis is the best when I come in he is always so helpful and the best at meeting my needs for my Lincoln!

Susie Aguirre-flores

Dec 31, 2015

I bought a 2014 Lincoln MKX almost 2 years ago.Our sales person Ron Wilson was very attentive, gave thorough explanations to our questions and was not pushy.The staff was very helpful and accommodating.

Sharlette Hammond

Dec 29, 2015

The staff was professional and courteous at all time. Listen to my concerns and resolved the problem.

Linda Foshee

Dec 28, 2015

Oil change and state inspection. Had appt. at 10 AM. Took 1-1/2 hours to complete, which I thought was too long when you have an appointment, but it was Christmas week. Comfortable waiting area.

Nancy Guevara

Dec 28, 2015

Shane is awesome as usual!! The whole process is easy. Staff is friendly.

Samuel Brown

Dec 28, 2015

Very friendly staff,waiting area very clean.Service was quick and done in timelymanner.

Jannette Mcgill

Dec 25, 2015

I called Shane a couple of days before Christmas with an issue and he got me an appointment the next morning and got me fixed up so I didn't have any concerns over the holidays. This is the best service department. I have brought my car here since we bought it new (2007 Towncar). I always feels confident in the service team and I know that I won't have work done that is not necessary.

Mary Watts

Dec 25, 2015

the staff was great. our salesman gilbert Thomas was nice and knowledgeable about the cars and help find what we needed.

Donna Bottera

Dec 24, 2015

Daniel was Very Helpful and knowledgeable ! Tiffany was very helpful and such a pleasure to work with. It was a GREAT experience and will recommend at any time. Thanks so much !!

Kimberly Marak

Dec 24, 2015

Felipe Bibian is always very friendly and accommodating. Service took a little longer than usual due to after market alarm service. Overall, car is running well.

Alan Birsinger

Dec 21, 2015

The Service Manager was very friendly and set up an appointment for a time that worked with my schedule.

Leroy Douglas

Dec 20, 2015

My Wife always brings her car in for service she's always telling me how good the service is andthe Service Advisor as well. Just a oil change is so quick & she gets a free wash. On her lastvisit she had a problem with a oil leak, they had to give her a loaner car for overnite. Theyfinished the next afternoon. Oil change,new oil pan the works. I couldn't ask for better service.They always go above & beyond yo make their customers happy. They always ask if I'm completelysatisified with my service. I would recommend your Dealership to all my friends & family Sincerely Mr& Mrs Leroy Douglas

Phyliss Coleman

Dec 20, 2015

My MKZ had a problem with the gear shift just a few miles out of warranty. My service advisor became an advocate for me at Lincoln Motors & the repair was treated as a warranty job. THANKS FOR VALUING MY BUSINESS!!

Carol Strouhal

Dec 19, 2015

Service was very good. Staff was helpful. I was pleased with m y service I received.

Patsy Camp

Dec 19, 2015

2013 MKX vehicle performance great, service excellent. Service manager was outstanding. Felipe was A number 1. He certainly adds to the great image of Bayway Lincoln.

Toni Smith

Dec 19, 2015

I brought my MKX in to address a gear shift issue. Dan took care of me in service and was courteous, prompt, and called me as soon as Service was finished on my car. Courtesy - Promptness of Service - Quality - CommunicationThanks for your help. Toni SmithP.S. I love my car.

James Wise

Dec 18, 2015

Everything was great. They said that I must have filled up with some bad gas.

Vickie Murphy

Dec 18, 2015

When we first began talking about buying an MKX, our neighbor told us to go to Bayway. We did and we haven't been disappointed. When we call our service manager, we are always able to get in on our schedule. He has everything waiting and we're in and out in no time. Everyone we've encountered has been courteous and friendly. It's always a pleasure doing business with Bayway.

Robert L

Dec 17, 2015

Excellence service as always. No compliants. Great service advisor.

Carol Witherspoon

Dec 16, 2015

I Leased a 2016 MKC. The service was excellent and the staff was very nice.

Linda Rorick

Dec 16, 2015

My experience was great. This was direct result of the wonderful service from Shane. I called and told him I was going on unexpected road trip and needed oil change and car checked out - no worries... he got me promptly in and car serviced, washed and ready to go in one afternoon while I waited!

Todd Haneline

Dec 16, 2015

As usual, everything went smoothly. Shane Donaldson always takes care of our vehicles and the professionals in the shop always do a great job.

Albert Seawright

Dec 15, 2015

Our MKX 2013 was serviced quickly and we were treated in a professional friendly manner.The waiting area was comfortably and attractively decorated. The Staff were attentive and skillful. It was a pleasant experience.

C White

Dec 15, 2015

As I have always experienced, the staff was extremely helpful, very technically competent, and efficient.It is always a pleasure to deal with Dan and the rest of the service staff. The folks in the parts department are a pleasure as well.If it appears that I am giving these folks a plug .... I AM. They have earned every word of it.Thanks Bayway for another successfully enjoyable dealership experience.

Donna Milton

Dec 15, 2015

Always helpful and does his best to get you in as soon as possible. Reviews account before so he's aware of previous services..

Jasmine Keeton

Dec 15, 2015

Felipe is wonderful. He is always courteous and professional. I continue to return based on my experience with him.

Jennifer Gilliland

Dec 15, 2015

2011 MKXCurtis Romine always goes the extra mile for me.He replaced the batteries in my keys and is so helpful and informative.Curtis is a great help to me and I trust his recommendations. I know he will always have my best interests at heart.Such a pleasure to work with!

William Douglas

Dec 15, 2015

2014 Lincoln MKX was serviced. Service was excellent. Staff was helpful.

Anneliese Idel

Dec 14, 2015

My car received 40,000 mile service while I waited. Service Advisor Shane Donaldson provided a very quick and friendly check in offering to have car washed upon completion of work. Very satisfied with work and condition of car upon checkout.

Brett Thompson

Dec 14, 2015

Everything went smoothly. Service was performed in a timely fashion. The only problem was trying to call the day before to schedule the service. Called about 8:00AM and was told a service manager would return my call, this never happened. Started calling again around 1:00PM that day I tried multiple times (5+)to contact the service department and was never able to get through, each time having to wait on the phone for about 3 minutes before hanging up. Was not until the next morning that I was able to schedule an appointment.

Michael Martin

Dec 14, 2015

This was my 3rd new Lincoln purchase from Bayway and they have all been a pleasurable experience. Jamie has been my salesperson from my very first visit to the dealership. I always enjoy dealing with Jamie because he is extremely knowledgeable of the Lincoln product, exceptionally honest and fun to deal with and he always goes the extra mile to make the deal comfortable for me. The service department is always dependable and fast in servicing my Lincoln. Audrey in financing, is a real treat to visit with while she is getting the best finance options for me that she possibly can. I will continue to recommend Bayway Lincoln to all of my family and friends. To me, purchasing a new vehicle from whomever is all about honesty, respect and loyalty to the customer. That's why I continue to purchase from Bayway !!! Yours truly Michael L Martin League City, Tx.

Thomas Kucera

Dec 13, 2015

mkz 2012 excellent service Curtis is always wonderful with us

David Moore

Dec 10, 2015

Things went very well. Everything was completed as planned while my wife and made our dental appointment, and when we picked up the car we still had plenty of daylight to get back to Brenham. Thanks Bayway.....

Alice Parker

Dec 8, 2015

2014 MLZ - Shane Donaldson was very accommodating, oil & filter changed in a timely fashion

David Kelley

Dec 8, 2015

Excellent and courteous service coupled with respect. Thank you very much.

Richard Robertson

Dec 8, 2015

Always very helpful with my car repairs and services concerning my customer service representative.

Romona Matthews

Dec 8, 2015

2016 lincoln MKC Love it and the people are so helpful to get you in one...

Frances Hoover

Dec 7, 2015

Shane Donaldson is an excellent Service Advisor. Takes very good care of his customers.

Karen Kubala

Dec 7, 2015

2015 MKC, Love the vehicle and am very satisfied with the customer service that I receive with Bayway Lincoln.

Martin Connaughton

Dec 7, 2015

The service was great as usual. When I had questions Curtis Romine was helpful as always.

Dean Snider

Dec 5, 2015

Your staff was extremely helpful in getting us through the "purchase" decision. Their help then continued into the "training" session after the purchase. Without their help we would likely never have discovered some of the great electronic features of the car. We are in "middle youth" (75 and 80) and some of the electronic features on the car have not been on our radar. It was wonderful to be introduced to the features and then have us "connected" to them.We look forward to owning and using a great car!!

Frederick Black

Dec 4, 2015

As always exceptional service & a pleasure to do business with your representative Shane!

Dolores Dewitt

Dec 3, 2015

I am very happy with my MKC! I am very satisfied with the service provided when I bring my vehicle in for repairs and check ups. Felipe is an excellent service representative. He always goes the extra mile for his customers and it really makes a difference!!

James Krukiel

Dec 3, 2015

Shane Donaldson was very responsive and kept me informed and fixed more than just my original problem! EXCELLENT!!!!

John Wiley

Dec 3, 2015

Our salesman, Daniel, was very knowledgeable and did a great job of staying in touch and making sure we got a good deal on exactly what we wanted.

Duane Moody

Dec 2, 2015

2012 Navigator. Vehicle report stated some issue with tires, then 2 weeks later we received notice to bring it in for tire inspection. Why couldn't that be done at the time of the service when you had the Navvy for a couple days? Bringing it in is a burden.

Eric Fichtner

Dec 2, 2015

Shane Donaldson and Tyler Garcia are fantastic to deal with.

Marcia Howard

Dec 2, 2015

Service department as always was prompt and efficient. I was asked about a car-wash after discussing what needed to be done for my 2013 MKS.

Abel Bella

Dec 1, 2015

We always get the best of care when we bring in our car for any thing, Curtis is wonderful, always explains everything to us.hes a good man.

Glenn Evans

Dec 1, 2015

Service is always well done; employees are courteous, helpful and professional.

Harold Hall

Dec 1, 2015

Very helpful, when it was going to take a few hours to get repairs done they gave me a loaner car and called as soon as my car was finished. Great people to work with.

Sandra Needham

Dec 1, 2015

Very courteous. Complete check, oil changed and wash done. Was kept aware of progress and all was done without a long wait.

Frances Campbell

Nov 30, 2015

Mkx. It's been somewhat of a battle to deal with the staff. I will never purchase a vehicle from there again.

James Snelling

Nov 30, 2015

always a pleasure in your service dept and the service people are great

James Stehle

Nov 30, 2015

Part ordered over a month ago is "Back-ordered", which means my wife will have to make another trip to Houston, when ever the part arrives. She doesn't like to drive in Houston traffic.

Robyn Berry

Nov 30, 2015

Great Service from service advisor, Shane is great.

Stephen Pierce

Nov 30, 2015

MKX The sales staff was great. This is my second MKX and I do love it. I really think the service "Manager" could improve his "bed side manner" with all customers, not just some!

Ann Tran

Nov 29, 2015

great service and staff courtesy along with great car wash, :). Love it here at Bayway Lincoln

Greg Casey

Nov 28, 2015

Had my 2014 Navigator in for general service but also a couple trouble issues. Felipe Bibian was courteous, interested in understanding my concerns, prompt and reliable in getting back to me on the issues, and was careful to make sure that the details were taken care before returning the car. Great experience.

James Guthrie

Nov 28, 2015

As always our service advisor, Shane Donaldson, took care of us! Bayway Lincoln is quite user friendly and involved in our community. We've been customers since BayWay started and the service just keeps getting better.

Debra Phillips

Nov 27, 2015

Great service and reasonable price. The only negative was the 15 minute wait on hold to make the appointment. Also, staff does not dress professionally, but the price was worth it.

James Miller

Nov 27, 2015

Friendly, knowledgeable staff, quality work, fast service.

Jimmy Perry

Nov 27, 2015

AS is usual friendly people excellent service men and comfortable waiting area. I am pleased with the experience.

Miriam Brown

Nov 27, 2015

The staff was great, even though the e-mail registration did not go through, my service was not interrupted. I was taken right away, my service advisor provided excellent help.

Bryan Archer

Nov 26, 2015

Had to have my 2013 MKX in for scheduled service and an issue with the display reading that the shifter was not in a park when it was. Mr. Curtis Romine was the service rider, he was very helpful with all my needs and questions. He supplied me with a loaner vehicle. The repairs and service was done in quickly. I was not expecting it to be repaired that fast. Also got a car wash too. Much thanks Mr. Romine and all the staff for the great service.

Donald Dean

Nov 26, 2015

Visit was for service on our Town Car. Took a bit long but it was a busy day and not a problem.Wash job was needed and much appreciated.

Floyd Pursel

Nov 26, 2015

ON NOV.20TH AND MORNING OF 21ST,THE EXPERIENCE WITH SALES (DANIEL SCHOPFER) AND THE FINANCE DEPT. WENT SMOOTHLY; ONE OF THE BEST EXPERIENCES WE HAVE HAD. THEY WERE QUITE INFORMATIVE AND KNOWLEDGEABLE OF THEIR RESPECTIVE PRODUCTS. ALTHOUGH IT WAS RAINING THEY STILL TOOK TIME TO GO OVER OPERATING THE EQUIPMENT OF THE MKC. THE FINANCE PERSON (TIFFANY) TOLD US TO BRING THE CAR BACK AND IT WOULD BE RECLEANED. WE BROUGHT IT BACK TO GET THE CAR CLEANED BUT THE SERVICE DEPT. WOULD NOT EVEN RECOGNIZE WE WERE THERE. THIS WAS AT 130PM. WE LEFT AND PAID TO HAVE IT CLEANED. I HOPE THE SERVICE DEPT. DOES BETTER THAN THIS. THANK YOU, FLOYD & KATHY PURSEL

Jacob Nagasawa

Nov 26, 2015

This was my second time at bayway Lincoln. I enjoy the service that I receive here. I'm

Mature Driver

Nov 26, 2015

The Service Department is the reason I continue to buy Lincoln's for the past 25 years from Bayway. They go out of their way to make sure that I am extremely satisfied.Thanks.

Rosana Silguero

Nov 23, 2015

I AM HAPPY WITH THE WORK THAT WAS DONE ON MY TRUCK GOT GOOD SERVICE FROM EVERY BODY

Kenneth Gray

Nov 22, 2015

2015 MKS PURCHASED. ALL STAFF VERY HELPFUL. I RESENT BEING TOLD HOW MANY CHARACTERS TO ENTER!

Alma Winkel

Nov 20, 2015

Wonderful service as usual! Curtis always does a fine job.

Deon Moore

Nov 20, 2015

Service was great Loaner car was nice would think about buying another car from you all just because of service but the continental is not out yet

Harvey Wagner

Nov 20, 2015

The service on my 2003 grand marquis was quick,courteous and is working well so far. [repaired driver's side window motor]

James Richey

Nov 20, 2015

Your staff was very helpful and courteous. Thanks for the use of one of your closet type office so I could take care my conference call and other business calls while I was waiting. And, didn't have to disturb others who were waiting.

William Tomkins

Nov 19, 2015

Sales staff, product description, followup, price, and more. Exceeded my expectations in every way. I will certainly recommend Bayway Lincoln.

Diana Johnson

Nov 17, 2015

Mercury Milan; Short of time; Service Rep. was the staff advisor to do his best.

Kimberly Jacquez

Nov 17, 2015

As soon as I arrived Shane made me feel very welcomed. It feels good to arrive to that type of environment.

Leigh Fowler

Nov 17, 2015

Great service team! I got in and out!great service team

Leroy Douglas

Nov 17, 2015

I have an 2013 Mkx Each time I take my vehicle in for service I get the best treatment anyone could ask for they go above & beyond.My service Manager is Curtis Romaine he is so good at explaining everything about what if anything is wrong.They took my car gave me a loner I was in & out in 30 min.I give him a 10*"" Thanks

Anna Prowell

Nov 16, 2015

2013 MKZ, OIL CHANGE, MAINT. CHECK, STAFF WONDERFUL :)

Charlie Morris

Nov 16, 2015

Curtis was a great help in getting my loaner car to having my MKX serviced and checked out.

Evalynn Leavens

Nov 16, 2015

my only complaint was that the loaner car smelled like cigarette smoke! yuck

John Smith

Nov 16, 2015

The service was excellent as usual. I have purchased three Lincoln Town Cars starting in 2001 and each one received outstanding care.

Malcolm Myers

Nov 16, 2015

We leased a MXK from Ron Wilson who we consider a very helpful salesman!! We love Bay Way as our favorite dealer & hope we can consider them as our Lincoln dealer & Ron as our favorite salesman!!

Richard Beshoory

Nov 16, 2015

Made one phone call... was met at my car in the service line. They took excellent care of my car and fixed the problem. I had it back in just a few hours. GREAT service department with Tracy Schwerdtfeger always so helpful.

Nancy Evans

Nov 15, 2015

My 2016 MKX is absolutely perfect! Happy 50th Birthday to me! Thank you Daniel Schopfer for your attention and help in making my Bayway experience perfect too!

Renae Turnbaugh

Nov 14, 2015

My Service Manager is Felipe and he has been a tremendous help in every situation and provides Excellent Customer Service.I purchased an extended Service Contract which he helped me with. The very next day my battery failed. I was able to get the car started with a battery jump and immediately called Felipe to let him know that I would be coming into the Service Center to have my battery replaced.Felipe pulled the battery for me and had it changed out within 30 minutes. I am very appreciative of him and hope that Byway Lincoln realized what a good employee they have.

Dennis James

Nov 12, 2015

Each person I have dealt with has been very professional. Curtis Romine is our service person and was very helpful on each visit.

Linda Cox

Nov 10, 2015

The service was over and above my expectation. The representative and staff couldn't have been more polite courteous or respectful of my time. I truly appreciate that kind of service and will continue to come back and refer family and friends.

Gregory Cook

Nov 9, 2015

Service experience was great!!! We were kept informed on the progress of the repairs through out the process. Thanks again!!!

Jared Robinson

Nov 9, 2015

The experience with Bayway service is always great. They are very accommodating and always return my Navi L looking better than when I dropped it off. Thank you!

Anita Hill

Nov 6, 2015

They responded to my on-line inquiry immediately and gave me the info I requested for my Lincoln MZC. They followed through on everything I asked. When I went in for a test drive, I actually was undecided and had no plan to purchase (lease) a car that day. I ended up driving away with a new car in 2 hours. It was amazing! I had actually gone through the same online process with another Lincoln dealership, who never bothered to follow up AND gave me info that I would have to pay a big transportation fee so that I couldn't get the car note I needed, based on Lincoln ads and incentives, which is exactly what I qualified and received at Bayway Lincoln. I have never had an American car before now and I love this Lincoln.

Myra Beckworth

Nov 6, 2015

Navigator Service was excellent. Fred Hoyer my salesman was outstanding.

Nancy Angela Sohrt

Nov 6, 2015

My service experience was awesome. They always ask me if I need a car and most of the time I decline. The wait time is never more than couple of hours. My last visit was very short Yeah!!! The staff are always sweet to me and very helpful thanks

Timothy Moorer

Nov 5, 2015

Nice Salesman and finance manager. They were pretty quick as well and explained things well. Didn't feel like we were put through the ringer! Very professional

James Arnold

Nov 4, 2015

The professional attitude of the employees was impressive

Stephanie Garcia

Nov 4, 2015

I was received with open arms with a very welcome into the Lincoln family. My representative was Daryl Williams. He answered all my questions and his presentation for the vehicle of my choice was right on point. I was very very happy with the services. I strongly will recommend my friends and family over to Lincoln. Thank you, Stephanie Garcia

Dorothy Krejci

Nov 3, 2015

Curtis was the most helpful person I have dealt with. Very efficient and knowledgeable.

HTW

Nov 3, 2015

WOW! Great service, on time, professional. We are very pleased with the service At BAYWAY. Top Notch!

Mary Lawrence

Nov 3, 2015

Curtis was very helpful and very attentive to my needs. The vehicle was serviced in a very timely manner and everything was completed that I requested.

Stanley Harrell

Nov 3, 2015

I encountered no problems with the service team and look forward to coming into Bayway Lincoln for all my vehicle needs....

Eugenio Rodriguez

Nov 2, 2015

2013 thank you navigator Service was greatVery help full

Gerald Jenkins

Nov 2, 2015

I love Bayway.. Everything done on a professional level.

Lawrence Thomson

Nov 2, 2015

Superb purchase and service experience at Bayway. They work hard for your business. I actually enjoy taking my 2010 Navigator in for routine maintenance so I can visit my service advisor.

Richard Stroud

Nov 2, 2015

No complaints, but I do miss Bridgit Monthy. What an asset. She is why I purchased the second Lincoln from Bayway.Shane Sr. is my favorite service writer now.Thanks,RStroud

Gail Hoevet

Oct 30, 2015

I purchased a MKX and happy with it and the help I have had from Gilbert. He has gone way beyond the anticipated to help me find the vehicle that will meet my needs and will be happy with. It was a very satisfying experience and I will recommend Gilbert and Bayway Lincoln to my friends. Thanks!

Thomas See

Oct 30, 2015

Shane Donaldson is such an asset to Bayway. He is friendly, knowledgeable and makes you feel like family. Outstanding Service Rep.

Jo Abernathy

Oct 29, 2015

The staff at Bayway Lincoln are always nice and helpful.

Linda Martinsen

Oct 29, 2015

Very good experience, although time is a factor for me; the wait time each time I am there for a simple oil change is ridiculous. I really like to have the car serviced at the dealership from which it was purchased.

Robert Nelson

Oct 29, 2015

Everything was done very well. I don't have enough to say for 50 characters.

Sheri Jackson

Oct 29, 2015

My experience was just what I pictured it, from the salesman's promptness to the appointment, to the finance desk. Each person did exactly what they said they were going to do. No surprises. The purchase went very smooth. Thanks guys!!!

Thomas Hendricks

Oct 29, 2015

I had an appointment for 7:00 a. m. and they quickly took me in, serviced my car and washed my car. It was great getting in and out.

William Clary

Oct 29, 2015

My experiences at Bayway have always been great: prompt, professional, courteous.

Raphael Nebonta

Oct 28, 2015

I have truly enjoyed the complete process of purchasing my Lincoln MKT and the recent service performed on the vehicle both delightful and professional. A very friendly atmosphere. Mr.Curtis, my service advisor was exceptionally helpful.

Tammy Laumann/Rebecca McCaughan

Oct 28, 2015

Felipe Bebian in service is wonderful ... he always works with quickly with me to get a loaner car so I don't have to miss work time .. and he clearly explains the service needed. Almost ALL 5 stars where applicable, but I gave Quality of Repairs a 4 star.... I had shocks and struts replaced, and one shock popped out while driving.It was still 4 and not lower, because Felipe got me a loaner before closing time, and I was not charged any extra for the repair.

Debbie Raspante

Oct 27, 2015

Greeted right away at arrival. Friendly service advisor. Loaner car was offered. Car ready when promised. Very happy with the service dept.

Jason Morris

Oct 27, 2015

Shane was great! I don't need 50 characters to tell you about my experience.

Nicole Sieffert

Oct 27, 2015

Wonderful, friendly service as usual. I'm a loyal customer for life!

Rita Patterson

Oct 27, 2015

Awesome. Shaun is very helpful and good. Waiting room was very clean. Service was great. Looking forward always buying from this dealership. Everyone was friendly.

Kerry Mckee

Oct 26, 2015

I always find the staff at Bayway fast, courteous and reliable

Vicki Gibbs

Oct 26, 2015

Everyone was very helpful and courteous when I was in the dealership.

James Snelling

Oct 25, 2015

great service people, was out of my suv for only 30 seconds and ser rep came to help me.

Gerald Brown

Oct 24, 2015

Shane Donaldson gave us excellent attention and service above and beyond, from scheduling the visit on the phone to delivery of the car. My only question is why this mostly routine maintenance service should take about two hours? He did arrange service to disconnect the after-market security alarm we purchased with the car. That alarm with it's annoying intermittent and un-predictable honking made us hesitant to even want to drive this MKT.

Deborah Ramirez

Oct 22, 2015

The early morning service hours make life so much easier for customers that work "the night shift" of any occupation.Quick consultation with service rep, beautiful loaner car while my problem was being solved.Fast diagnostics and repair. My car was ready for pick-up in 48 hours!Loved my experience and am confident that Bayway Lincoln will provide me with service above and beyond!Thank you, Bayway Lincoln!

Janell Olivares

Oct 22, 2015

Thanks to Shane for making customers feel like his number one priority! Keep it up!The middle aged lady that attempted to help me at the checkout counter could take some lessons on how to treat customers. She had a sour attitude and had to enlist another employee to assist me.

Alan Ostercamp

Oct 21, 2015

very positive...like the area where folks wait for service..clean and has Community Coffee which is sign of excellance (my favorite brand)

George Cox/Patricia Cox

Oct 21, 2015

I have always had a good experience at Bayway and feel confident that any issues will be handled in the service department. Dan Dudley has worked with me numerous times. I appreciate his attentiveness and cooperation in making sure my 2011 MKX is serviced properly.

Jess Matthews

Oct 21, 2015

The salesman was very knowledgeable on the features of the car. He let the car sell itself. I had an appointment later that day and after I agreed to buy the car the salesman saw to it that everyone at the dealership speeded up the purchase process so I would not be late for my appointment. Everything was first class!

John Martens

Oct 21, 2015

2005 mercury marquis: From my Dad's estate. <50,000 miles: free to me (other family members not interested)Why wasn't vin # run for recalls at that time? Instead of waiting for failure?

Kevin Perkins

Oct 21, 2015

the service advisor wasn't to friendly to me I notice was nonchalant

Robert Ceynar

Oct 21, 2015

Service went quickly and very pleased with the staff. Always very nice and helpful.

Shirlene Edwards

Oct 21, 2015

Curtis in the service department was great. He was the only person who called me back with details about my car issue when he said he would. He followed up on all the necessary items and developed a very efficient solution to help me with my issue.

Selestine Gilmore

Oct 20, 2015

As always when I bring my car in for service, I am very satisfied in every way possible. The staff is very professional and yet make you fill like we are all family! My 2015 Lincoln MKS was serviced and was also washed. Everyone is so friendly! My service rep always keep me informed as to what is going on with the service being done on my beautiful MKS. I also purchased it at Bayway as well. This is our family tradition. We love Bayway!

Remell Glenn

Oct 19, 2015

I recently had an oil change on my leased vehicle. The service representative was par excellent!

Richard Robertson

Oct 19, 2015

Great service department. Fast and friendly service advisor.

Barbara Simmons

Oct 16, 2015

No matter the problem or the time of day, the staff is always there and are always so helpful. Service is always great and facilities are always clean and it is great to have a cup of coffee and a cookie

George Pollard

Oct 16, 2015

Took my Lincoln Navigator in for routine service. Little late getting started because my Service Advisor was tied up with a customer. Car was ready when promised.

Marlene Cook

Oct 16, 2015

great service, sweet helpful people,comfortable surroundings

James Miller

Oct 15, 2015

Brought my new MKX in for it's first service and a key fob problem. Car service completed, key fob problem solved, car washed and I'm on my way in 1 1/2 hours. Very friendly, professional staff. I will return for all service work.

Janell Marin

Oct 15, 2015

The staff was very professional. The buying process went extremely well.

Patricia Kessmann

Oct 15, 2015

Buying another new vehicle from them right now. They do a really good job.

Laurel Thomas

Oct 14, 2015

I was in and out in minutes. I Was offered a made in heaven deal!!! I couldn't refuse it.

Leroy Tisby

Oct 14, 2015

Over The Last 15 Years, Bay Way Lincoln Has Done An Excellent Job Servicing All My Vehicles.10+ Rating Bar None

Theodolo Pinedo

Oct 14, 2015

My whole experience was fantastic, you have a great staff.

Charlotte Peters

Oct 13, 2015

The staff was very courteous and service was excellent. I have a Lincoln MKX.

Helen Joplin

Oct 13, 2015

very crowded because of holiday but still got in and out in 45 minutes

Larry Woods

Oct 13, 2015

Best Service Department, never have any issues at ALL! Service advisor Curtis Romine is the best at Bayway Lincoln.

Laurel Thomas

Oct 13, 2015

I was in and out in a matter of minutes. My salesman and financier were amazing.

Raynold Richardson

Oct 13, 2015

Great as always,service was quick, staff was professional, facility was clean

Rusty Eckhart

Oct 13, 2015

I was impressed with the courtesy and lack of pressure of my purchase experience.

Tim Schultz

Oct 13, 2015

Shane assisted me via email while I was on a road trip when the 'oil change' indicator appeared. While I am still confused with the conflict between the 5,000 mile (on oil change sticker) and 7,500 mile (normal scheduled maintenance documented in the manual), Shane assured me that I could complete the trip without concern. Upon my return, Shane and the service staff completed their work quickly and efficiently. An unresolved issue with the GPS system was documented during this service visit. Since Sync performed an automated service update on 9/24 (during my trip), the GPS system - when set with a destination - seems confused. Multiple times it told me to make a legal U-turn in the middle of an interstate and reported that my location was 10+ miles off course - while I was on the correct road and heading in the correct location. Eventually, with no action on my part, the GPS would magically return to the correct location. A road test was performed of the GPS during Monday's service, but no issues were found. After leaving the dealership on Monday, I set the GPS to get me home and the same errors occurred several times while on the Sam Houston Tollway East, heading north.

Robbie Hall

Oct 12, 2015

Curtis did an awesome job with customer service! He even sent my car for an estimate at the body shop. The body shop popped the dent out (someone backed into me). Still have paint work but looks better until I have that done.

Velma Zepeda

Oct 12, 2015

Had oil changed on Grand Marquez. Lover the service; always fast and friendly.

Cesar

Oct 10, 2015

I went there to get a oil change and to fix my car trunk. It was done in a timely manner and the people were nice to me.

Michael Requenez

Oct 10, 2015

Took vehicle in for warranty work, service writer listened to our concerns, vehicle was repaired in a timely manner, nice loaner vehicle, all staff was cordial and very attentive

Carl Smelser

Oct 9, 2015

On my service call October 5, 2015, the service rep was very helpful and fulfilled all of my requests and answered my questions although he had to make a number of calls to do so. He left the impression he had time for me although I imagine he had a number of people he needed to attend o besides me.

Dennis Mcconnell

Oct 9, 2015

I brought my 2015 Lincoln MKZ in for two recalls and an oil change. I was greeted as soon as we arrived in the service area. I was told what was involved with the recall notices and given a rough estimate for timing. Although the time estimate was over 2 hours, I said I would wait. The service agent was very helpful, communicated well and said they would get the work done as soon as they could. The car was taken back in about 15 minutes and was finished in about an hour. I was very pleased with the the service and timing. It helped that I said I did not need a complimentary car wash. In the waiting area I very much appreciated the tv with news broadcast.Thanks for a job well done.

Donald Jenkins

Oct 9, 2015

My service advisor is Shane Donaldson and I really like the way he explains every thing to me and he even goes out of his way to get me the right coverage for my 2 Lincoln's. I really appreciate Shane.

Eileen Buesing

Oct 9, 2015

All was great as usual. Thank you. Will recommend to anyone looking for a new car.

Johnny Montgomery

Oct 9, 2015

My Service Representative Shane was the best I have ever had. Had me in, provided me with transportation, vehicle repaired and back to me in the same day. He is excellent.

Larry Parker

Oct 9, 2015

Asked when I would like service not when they could work it into their schedule.Quick Had tire rotated, oil changed and car washed and cleaned in two hours. Have spend more that that on each of the three. Service writer had my record when I arrived, had checked for recalls and what service I need BEFORE I got there. I walked out side the service areas and viewed thru the doors, the large shop was clean and organized Waiting area was clean, with ample reading material. When there were three men left in the room one of them changed the tv channel to a outdoors show from a soap opera. The control was available and he asked if it was ok to change. Cards in the waiting room that told about common service like tires, brakes, were very good. They are short, and easy too understand. It appears they were produced by Lincoln, very good idea. GREAT EXPERENCE

Lu Anne Glardon

Oct 9, 2015

GREAT SERVICE AND YUMMY COOKIES AND COFFEE. PLEASANT EXPERIENCE. ALL SERVICE RENDERED IN A VERY TIMELY FASHION. THANK YOU.

Michael Requenez

Oct 9, 2015

Great Service , Curtis is very professional, courteous, excellent

Paul Chapdelaine

Oct 9, 2015

Shane Donaldson was very helpful in suggesting the proper service for my 2006 Expedition, and the service was performed quickly. Also, I accidentally spilled a cup of coffee on one of the tables in the waiting area and the lady at the car rental desk promptly and cheerfully helped me clean it up. Although I thanked her for her help in cleaning up the mess I made, please acknowledge her for her service. These are just some of the reasons that I have my cars serviced at Bayway and why I am likely to buy my next car there. Please keep up the good work and let your employees know that their efforts are appreciated.

Shane R.

Oct 9, 2015

Curtis took care of my repair issue and the process was efficient. Good communication. I am happy with the results.

Sharon Ammons

Oct 9, 2015

The service person was very helpful in explaining the 75'000 mile check up and keeping me updated on when my car would be ready. It took a little longer than usual. Great job on the car wash!

Terrie Morgan

Oct 9, 2015

Curtis is always very professional and follows up in a timely manner. Service was excellent.

Grace Robertson

Oct 8, 2015

2012 Lincoln MKX, The service was great, Comfortable waiting area with refrehments, the complimentary car wash is a plus,

Debra Mcdonald

Oct 7, 2015

Staff members were friendly and very informative of the services needed for my car. I also enjoyed the free car wash.

Eric Fichtner

Oct 7, 2015

Shane Donaldson is the best service writer I have ever known. I see the way he interacts with the customers and how he goes out of his way to take care of their needs. Since I have gotten to know mechanic Tyler Garcia, I will not take my Ford diesel anywhere else to have it worked on. I have never had a reoccurring problem after Tyler has diagnosed and repaired the vehicle.

Timothy White

Oct 7, 2015

Only thing I can say anything about is the wait time but thats normal for service and a car wash. Customer service was great really no complaints at all, keep up the great work!

Frank Bowie

Oct 6, 2015

Same service I always get!!!!!!! Great!!!!!!!!!!!!!!!!!!

Freddy LaBrado

Oct 6, 2015

I've been to your service department more times than I've wanted, however, each time going Curtis Romine has made my experience painless and his service has been nothing less than exceptional. I hardly ever fill out surveys but I do hope this is noticed so he can be recognized for all his efforts. PS. I'm happy to say I've joined the Lincoln family and I have no regrets whatsoever.

Jared Robinson

Oct 6, 2015

Shane Donaldson in the service department is extremely courteous and helpful. The entire department team will get you in and out, each and every time. We have had zero complaints over the past nearly 3 years. Thank You Bayway.

John F. Stevens

Oct 6, 2015

mkt 2014 from Daryl. We were suppose to be at dealership at 6 pm on the last Saturday in May. We got caught in rain so heavy that the feeder streets on I45 were flooded out and we were stranded for almost two hours. Daryl said take your time and get here when you safely can. We finally arrived at about 8:30 pm and Daryl and Audrey took care of everything including hot coffee. When we went for first service, I dropped my keyless remote and the clip and spring were gone.Curtis said it wasn't covered under warrenty. He went to parts and found a broken one and took parts and fixed ours. What a nice man! Our service was excellent! Thanks

James Guthrie

Oct 5, 2015

I had my 2015 Navigator in for service and warranty work. As always Shane Donaldson gave us excellent service and kept us informed as the work was done. My car was ready when promised and it was a clean as new. The loan cars were excellent. In fact we just ordered a 2016 MKC because we enjoyed the MKC loan cars. In sales and service Bayway is truly an amazing dealership.

John Stahlman

Oct 5, 2015

Always good with Shane Donaldson handling our needs for service.Thank youJohn Stahlman

Julie Candelari

Oct 5, 2015

I love working with Curtis. I trust him and he goes out of his way to explain what I do and don't need. He checks for things I do not think about.

Marcelo H. Freire

Oct 5, 2015

I abefore I had lways take my cars to you, before I had a Mercury 2008, and always take there,I also have a Crown Vic, 1996 that I always take there as well. They all take good care of it and fix what need

Mary Lambert

Oct 5, 2015

I purchased my Ford Escape from McRee Ford, BayWay (Shane Donaldson) took care of my 1997 Mercury and I was WELLPLEASED with the service, so I will stick to BayWay for all my service. I feel Shane is a real friend.Mary Hazel Lambert

Michael Mitchell

Oct 5, 2015

The service was excellent. Details of all services rendered were supplied by the dealership service department.

Mr. Kelley Ezell

Oct 5, 2015

I was treated like a valued customer. Service was great--above expectations.

Sharon Jacquet

Oct 5, 2015

On Monday evening I had Battery trouble with my MKS 2013, I made it to the dealership by 5:55, the people were very helpful as they always are...they put a new battery in and I was on my way. On Wednesday evening I went out to my car and it was deader than a doornail. I won't go into detail, but triple a was called and then cancelled..I raised the hood and discovered that one of the connections had come off the battery THUS, the reason for the car being dead. I was not happy about this...guess they were in a hurry to get home on Monday and did not make sure the connection was tight. Car seems to be working fine now....

Tophas Anderson

Oct 5, 2015

It was easy to make an appointment with my service consultant, Dan Dudley. He had a loaner car ready and waiting for me as promised. I dropped my car off on my way to the office. My car was ready for pickup when I returned on my way home from the office. The work was excellent. See you within a few thousand miles.

Howard Lauer

Oct 4, 2015

They found the solution for the starting problem of my vehical and fixed it in a timely manner.

Judy Chin

Oct 4, 2015

I will purchase another Lincoln due to excellent service team.

Arthur Wilson

Oct 1, 2015

I was in and out in a timely manner,very good customer service.

Harper Lee

Oct 1, 2015

I found the waiting area to be large and comfortable, even with private areas to conduct online business. Being a real estate agent I found that to be a real plus.

Kenya Ross

Oct 1, 2015

Curtis Romine was very helpful with getting me in at the end of the day when my battery was dieing.

Philip Mcculloch

Oct 1, 2015

Great service I dropped my wife's car off and they had it fixed in the same day. Very friendly and efficient service at bayway

Cynthia Hopkins

Sep 29, 2015

2015 MKX - James E Marion - Awesome Daniel Schopfer - Awesome I bought my 2010 MKX from you and because of your awesome service department- I came back. I love Bayway Lincoln! Cyndi Hopkins

Kurt Evenson

Sep 29, 2015

Service for Oil Change and Car alignment. Pleasant service and was in and out timely.

David Frasier

Sep 28, 2015

Shane was a great service repFantastic experience

Duane Moody

Sep 28, 2015

The list of items that needed to be taken care of (issues with the vehicle at the time of purchase) was completed with the exception of one item. As this item is a minor intermittent malfunction, it was not able to be taken care of since it did not show up at the dealership. Our service advisor Felipe (spelling?) was excellent.

Kathy Humphrey

Sep 28, 2015

I had planned to visit several dealerships shopping for a certified used Lincoln MKX and had emailed each salesman to confirm my arrival time at each location. OJ Hagan contacted me first both by email and text and since Bayway was the first dealership on my way in from Lake Charles it was a no-brained to stop there first.Also Bayway had the most used MKX models to choose from.Upon arriving, we were greeted quite promptly by OJ who instructed me to pick out which cars I wanted to test drive. He got the keys and after getting my dl and info, allowed me to take each car out without a salesman present. I can tell you that was the best way to treat me.Once I'd narrowed down my choice, I was sold on purchasing my car from Bayway. The rest is history...love my car. Couldn't be happier with the whole purchase transaction. The only down side was waiting for make ready to get it ready. Once we were in the car it sure didn't seem as though much had been done to it. It needed to be vacuumed and shined up...but even that didn't dampen my enthusiasm.

Alan Birsinger

Sep 25, 2015

I had an oil change, tie rotation and overall inspection. Available times for service were very convenient. The only thing I would change is the amount of time it takes. It typically takes 2 hours to get this done. It seems like it shouldn't have to take quite that long.

Jamie Sausser

Sep 25, 2015

Great Service, See Felipe in service. Quick and gets the job done.

Daniel Bennett

Sep 24, 2015

efficient and pleasant service advisor, prompt service, nice waiting area, good job on the car.

Agnes Perry

Sep 23, 2015

Pleasant experience. Staff always friendly and helpful.

Juan Olvera

Sep 23, 2015

I will continue to take my SUV in for service, but next time I will hold you to the estimate. I was told repairs would be around $450.00. When I went to pick up my car, the bill was over $650.00. When I asked about the difference, my bill was adjusted down to about $550.00. This was still a $100.00 difference from the quote. Only reason I return is because they do great work and stand by it.

Luane Anders

Sep 23, 2015

The Lincoln MKX I bought new 5 years ago is my favorite vehicle I've owned. That's saying a lot since I've had many great, different ones over the years. The service writers and cashiers at Bayway Lincoln in Houston have been particularly helpful, always doing a great job for me!

Berenice Montalvo

Sep 22, 2015

------------------excellent service, the staff was great

Lino Martinez

Sep 22, 2015

Mr Shane Donalson had been an excellent representative of Lincoln since day one, he is very straight forward

Jean Griffin

Sep 20, 2015

we had been having problem with tire pressure dealer fixed nail in tire and also checked other issued we were not aware of. Service was very friendly and efficient.

Chasity Richert

Sep 19, 2015

New to town and needed work done in my MKZ, this dealership did a great job.

Loyal Lincoln owner in Pearland

Sep 19, 2015

We purchased a 2015 Lincoln Navigator through the CarPro USA program. We have worked with Ron Wilson in the past and it was a pleasure to work with him again. James Marion was very helpful in working up the pricing and discount based on the CarPro program parameters. We arrived at 2:00 pm on Saturday and test drove 2 different Navigators with different equipment. Once we selected the vehicle we wanted, they cleaned and gassed the SUV while we were completing the paperwork. We were driving out of the dealership within four hours of our arrival with almost half of that spent on test drives. My wife got the Navigator she wanted and by using Bayway again, she also can continue to utilize Shane & the Bayway Service Department which she likes very much.

Adele

Sep 18, 2015

I was there twice in one week on Saturday september 12 and Tuesday september 15. Kathleen at the front desk on the weekends is always so sweet and helpful and really makes things so much better. I had a horrible experience with Lincoln road side assistance and I was already angry but her helpfulness and kindness really changed my attitude. Everyone has always been so helpful there.Thanks

John Briggs

Sep 18, 2015

The service advisor was great.good people. Good dealership.will buy another Lincoln from bay way.

John Nickens

Sep 17, 2015

I dropped by without an appointment, worried that my battery was bad. Curtis worked me in and repaired my car in 30 minutes! It was all covered under my warranty. I have owned several luxury vehicles including Landrover and Cadillac and none of them give customer service or have such a comprehensive service plan as Lincoln.

Roger Dowden

Sep 17, 2015

The service department replaced a speed sensor on my 2012 MKX. Service was outstanding as usual.

Brian Yates

Sep 16, 2015

Shane Donaldson was very helpful as always. Great experience. I'll continue to do business with Bayway for my purchases and service

Christopher Floyd

Sep 16, 2015

Easy and Quick. They even picked up my vehicle and bought it back.

Jack Douglas

Sep 15, 2015

Outstanding experience from the moment that I drove up to Service to the friendly and knowledgeable Consultants and Cashiers to the delicious fresh baked cookies to the quick turnaround to the thorough explanation of the work done and the reasonable price to the free car wash....everything was excellent. Thank you Bayway!

Ruth Doucette

Sep 15, 2015

I have a 2011 MKS,the staff has always been helpful and very professional at all times

Sherrie Neese

Sep 15, 2015

2013 Lincoln MKXOil change and routine service Staff and service techs are always very thorough and helpful

T. Samson

Sep 15, 2015

I arrived at 07:00 and Curtis had already arranged for a loaner vehicle for me. We discussed the issue with the MKX and the approximate time it would take to do the repair. The repair was completed ahead of schedule and the work was done correctly. Great place to have your vehicle serviced!

Wanza Scott

Sep 15, 2015

I always feel a sense of security when I bring my vehicle to Bayway for servicing because I know there will be a thorough assessmen.

Margo Melchor

Sep 14, 2015

Dan, Service Advisor was very helpful.Waiting area needs updating and needs to be kept in an orderly manner. Old magazines.

Claudine Ware

Sep 13, 2015

I am very pleased and satisfied with the service given my Mercury Mountaineer. I get first setvice every time I bring my vechicle in for service. I would reccomend Bayway Lincoln to anyone needing service on their vechile. THANKS TO ALL OF YOU.

Andrew Susce

Sep 12, 2015

Everyone deserves a 10. Everyone deserves a 10. Everyone deserves a 10

David Obrien

Sep 12, 2015

Tire was taken care of courteously and promptly.xxxxxx

Angelavila

Sep 12, 2015

We had nothing but the best service. The crew Angel and Jose were awesome. Everybody there were friendly, and helpful.. They were absolutely very professional and they focus on what we needed ..they got us an amazing deal ... I would definitely recommend it to everyone who is looking to buy a vehicle...

Carol Tyner

Sep 11, 2015

the right side of front should have been looked at and/or repaired at the same time the left side was repaired only about one month apart

Lana Davidson

Sep 11, 2015

Super friendly. Great atmosphere Shane does a great job scheduling me to come in

Joshua Keeton

Sep 10, 2015

The service was great and speedy. 2013 Lincoln MKZ.

K, Brown

Sep 10, 2015

Daryl Williams is an absolute asset to Bayway Lincoln. His involvement in my purchase was a big reason why I purchased at there. I'd been to other Lincoln dealerships before coming here. I felt completely comfortable with my purchase - absolutely no second thoughts. I will not only return to Bayway for future purchases, I will seek out Daryl. Thank you!

Sherlie Thompson

Sep 10, 2015

I have a MKZ 2012 .I was 100% satisfied with the service it was in & out in a time Curtis Romine your service advisor .Curtis was very helpful answering all my questions

Dwight Janoff

Sep 9, 2015

We purchased a 2015 MKC. Our service person did an excellent job finding the vehicles that fit our preferences. He also did a great job explaining all of the technology features before we drove it out. Excellent choice of dealership, and a very nice ride!

Mary Mcginty

Sep 9, 2015

I bought the 2015 MKC. The service was great. Friendly staff. The store was very clean. Fast buying process. Found the color I wanted and had the MKC the next day. The sales man left and came back to the dealership, so I was able to get the car that day.

Michael Toulouse

Sep 9, 2015

Excellent service. Bayway was able to get me in on short notice to fix my Lincoln MKX which was experiencing brake problems. I was very happy with the service. I especially was pleased with Shane Donaldson and the service he was able to deliver on such short notice.

Janie Ramirez

Sep 8, 2015

Took my MKS 2013 to get service,had an appointment and Everything went well. was in and out in no time, very Satisfied.

Katherine Kerber

Sep 8, 2015

I bought my MKX -2 days later the windshield wipers would not stop.Brought my car in for service- SHANE- could not have been kinder or more help. The windshield blade broke off on my way to the service dept. I needed to be back home by 3;00 for an appt for my special needed son. Shane gave me a loner, kept my car and got it fix! I really appreciate how he took care if everything and was so caring about my situation. It was truly hassle free!

Jose Carreon

Sep 7, 2015

I liked everything except for the drop off of the vehicle I would like to have the service person approach the vehicle once arrived on the service line!! I would like for you guys to add a children's waiting area since some of us do not have anywhere to leave the little ones.

Clarence Schultz

Sep 5, 2015

Great service experience as usual. Shane is the best advisor and always takes care of everything. Just throw him the keys and sit back a relax confident that everything will be taken care of expeditiously, professionally and with the highest quality possible.

Dorothy Berry

Sep 4, 2015

I always enjoy the friendliness of the staff. I have enjoyed coming to this facility since I bought my MKZ here. I recommend this dealer to people who ask, where did you get the car?

Frank Bowie

Sep 1, 2015

what sums it all up is Bayways service is EXCELLENT!!!!!!!!!!!!!!!!!!

Haley Buchanan

Sep 1, 2015

Service department was wonderful. Felipe always makes sure to communicate what's going on with my car.

James and Patricia Hopson

Sep 1, 2015

My husband and I were very pleased with our salesman, Daryl, and he was very prompt on responding to my husband's emails before the purchase. The actual purchase process of 2 1/2 to 3 hours seemed a little long for someone such as ourselves who have excellent credit and who had basically picked out the car before we arrived.Daryl has since followed up to see how we like the car and has corresponded with us by email also. We would definitely buy a car using Daryl and Bayway Lincoln again.Special note to Daryl - James is still waiting for his gas card.

Laronastine Johnson

Sep 1, 2015

Felipe took the time to explain what was happening with my vehicle. He ensured that I was notified when it was ready.

Sandra Achord

Sep 1, 2015

Very friendly and professional. Considering I didn't have an appointment I can't believe how quickly I got my car serviced and on the road again. Thank you

Fred Coffman

Aug 31, 2015

Shane is always very helpful. His expertise is valuable. All the staff is personable and helpful.

SL

Aug 30, 2015

I've actually purchased from this dealer previously and returned to look at certified preowned Lincoln Models. I mistakenly went to the new vehicle building but met a very nice young man Daniel S. Who was very helpful. I'm giving my car shopping experience at bayway 2 stars because he was really outstanding, he's just handicapped by other elements within the dealership. Since they had a demo model, I decided to test drive a 2015 MKX with 5,828 miles on it. While the supervisors price quote was within market value range, the quote on a 39 month lease was only $55 less than the outright purchase price / month... This when Lincoln website and other Lincoln dealerships were advertising leases at $450 per mo. ($220 -240 less than what they offered) for the MKX. Still decided to give them a second chance and went back a week later to check out preowned vehicles. I'd been in contact via Internet but the person I'd been communicating with wasn't in. So Mr. Hagen helped us. I test drove a 2012 MKX base and a 2015 MKC with 3K. I was interested in the mkc but was informed that it had too few miles to qualify for the certified preowned vehicle program. This was inconsistent with my research- as I'd looked at what was available in Houston metro area and seen several vehicles with less mileage that were CPO. I concluded this is a dealership policy, not Lincoln's. At another dealer this car would have been eligible for an additional 50,000 mile warranty in addition to the remaining 37k on the manufacturer's warranty ....duh...really? Again the sales staff was very friendly, I think it's the dealership level climate/policies that's problematic. I decided to look elsewhere - I hate to say this but ladies I think it would have been different if I had been a man. After looking at other reviews on this website, I think I made the right decision to to visit a dealership on the west side of Houston where my experience was completely different. By the way, I purchased a CPO Lincoln MKX there and although it's farther away, it was well worth the trip.

Melvin Green

Aug 29, 2015

I have had good experiences with the Lincoln Service Department. Especially With our Service Advisor T. Shane Donaldson.

Sharon Ammons

Aug 29, 2015

Fairly satisfied with service. Thank you for servicing my car so quickly.

Melvin Green

Aug 26, 2015

Our MKZ Hybrid was serviced as scheduled. Our ServiceAdvisor (T. Shane Donaldson) was professional, courteous and polite. The part was installed and our car was washed and ready when promised.This was a pleasant experience for us.

John Stahlman

Aug 24, 2015

Shane takes great care of us and servicing our two Lincolns.

Leslie Horton

Aug 21, 2015

First, Bruce talked with me about the Lincoln SUV choices which helped me to decide which one I wanted. He explained differences and advantages of buying or leasing. All of that information was shared in a way that I understood and could make a decision. After I chose the car I wanted, Sultan went over all of the details involved in operating the MKX. He was very patient and thorough as well as personable and professional. I really did appreciate such well trained and intelligent employees.

John Boike

Aug 19, 2015

Top notch service and staff. Confident service work was performed correctly.

Sharon Ammons

Aug 19, 2015

I really like that my car was ready the next day; however, it would have been more reasuring if I had recieved a call before hand to know that my car was ready.

Virginia Day

Aug 19, 2015

In Service personnel was excellent. Mr. Curtis was sure to inform me of the vehicle's status regularly.

Walter Vacknitz

Aug 19, 2015

Friendly, always a pleasure to use this dealership

Michael Demarco

Aug 18, 2015

the service department was great in handling my service issues

A Lindsey

Aug 17, 2015

Shane and the Techs are always most helpful especially Steve Messina.

CC

Aug 16, 2015

Very professional and excellent service. I only use them for my repairs and maintenance. I trust them to give good advise. Prices is comparable. I would highly recommend to my friends.

Debra Mulcahy

Aug 16, 2015

I like being able to schedule my visit on line. Staff is polite and waiting area always clean..sometimes a little short on coffee...

Rose Rabb

Aug 14, 2015

The repair was not fixed on the first time had to come back to get it repaired I had addition expense and the problem still existed.

Sophia Smith

Aug 14, 2015

My service manager Shane Donaldson is top notch and the girls that help you when your car is finished are very courteous

David Buse

Aug 12, 2015

Jamie did a great job for us, as he did when we purchased my wife MKX in 2012.

Tommy Tipton

Aug 12, 2015

I called Shane about a problem with the battery going very weak. I ask could I come by and get this check out while I wait. Of course come on. !! I arrived visited wsith Shane about the symtoms and he immeidatley had someone check out, The battery was history, While there replacing battery they also did the service maintence work due. Oil filter and tire rotation, I was out in just over a hour. Thanks Shane, you keep up the good practive you might catch up with Cody. ?? T

Anita Powell

Aug 10, 2015

I really like this Dealership. Clean. Helpful. Professional.

Bryan Sandlin

Aug 10, 2015

We bought the MKC from Bayway Lincoln and the service was excellent . I would do return business for my next car .

Kimberly Marak

Aug 9, 2015

Quick service. The only thing you can improve on is the car washing, not very good.

Deborah Ramirez

Aug 6, 2015

We had a delightful experience with Mr. OJ Hagan. Direct, informative, accomodating. I purchased a 2012 MKZ Hybrid which I am just getting used to driving. Love the MPG as I commute a minimal 100 miles 3 x a week. High hopes on the positve impact on our finances. Thank you Bayway Lincoln and Mr. Hagan.Ignacio and Deborah Ramirez

Rita Fuglaar

Aug 5, 2015

Was able to look at the vehicle without being pressured. Very nice dealership.

Nicole Sieffert

Aug 4, 2015

Excellent service, as always! I know I can count on Shane Donaldson and the rest of the Bayway Lincoln team to take great care of my MKX.

Sherry Fennell

Aug 4, 2015

This is actually Sherry Fennell instead of Gary. He drives the Lincoln and I drive the MKZ! I had awesome service. The kind of service that you rarely see anywhere anymore. Felipe was my service man and he is a true asset to your company! I hope he is compensated well!!

Helen Robert

Aug 3, 2015

I took my MKS in for service and everything went well.

John Buerkett

Aug 3, 2015

Your staff is always friendly and willing to help. Shane Donaldson is the best!

Sherry Moore

Aug 3, 2015

When I was told the car would be hand washed I thought it would have been vacuumed out- my mistake. It looked good on the outside.

Christie Knust

Aug 2, 2015

2009 MKS. OIL change, rotate tires, etc. My usual serviceman was busy so another helped me. I waited and all went well. They were busy and the two women at the counter were moving constantly,staying organized, and serving all customers well.

Donna Stevens

Jul 30, 2015

The sales process was great. Everyone was very professional and polite. They all appeared to appreciate the business. The rest of the story is not so good. I brought the car back on Tuesday to have the windows tinted, I left it for the day. I picked the car up and stopped to put fuel in it on my way home. I noticed that the rear window tint was a mess, not just bubbles but actual creases. Honestly it looked like a 5 year old did the work. I then noticed a sizable scratch in the r/r quarter glass that was not there. Apparently while aligning and trimming the tint your associate scratched the glass. It?s one thing to make a mistake as we all do. My issue is this person did poor work, knew about it, damaged the car and delivered it to me. If this is any indication of your service work I have made a huge error. Now it looks like I will be a week without the new car awaiting window tint redo and a new quarter glass. I paid 100.00 dollars more for the tint at the dealer than my local expecting a higher quality job. Wrong again. Thanks.

Johnny Dancer

Jul 30, 2015

My service writer, Curtis is the most prestigious and professional guy. He is always honest and informed about my vehicle issues. The service waiting room is also very comfortable.

Pablo Garza

Jul 30, 2015

Navigator Mr Donald did an excellent job in helping me with my vechical.

Harold Nassif

Jul 29, 2015

Shane has taken care of my wife and I thru the past FIVE Lincolns that we have leased. Thanks again Shane Donaldson for all your help and friendship.Harold and Robin Nassif

Rebekah Jaap

Jul 29, 2015

I knew when I went in that they were going to have a problem helping me. My trunk lock was broken by a careless employee of Walmart by causing the trunk lid to be crammed closed. The staff was great in their repair considering they had to remove the back seat to get inside the trunk and then they could repair the broken lock. Everyone was extremely nice and helpful to me. Can't say enough nice things about this group.

Roger Dowden

Jul 29, 2015

My wrecked car was repaired in a timely and professional manner. Updates were given often, by phone calls and texts. Deanna at the collision center was extremely helpful as well as the receptionist

Veronique Ferguson

Jul 29, 2015

thorough and thoughtful. very professional. should not have to type at least 50 characters, but that is another story for another day. hope this helps. God bless and thanks for the wonderful service.

Tim Forshage

Jul 28, 2015

The Car wash looked like it was run through a gas station car wash, with brush marks at the top of the mirrors and in the center of the back. That is the only thing I saw. Service was great otherwise.

Derek West

Jul 27, 2015

I purchased a Lincoln navigator .I was able to negotiate price of the car and the trade-in value. The sales person to have a car ready for me to test drive at 8 PM after I got off of work. When I arrived, the car and salesperson were ready. By 9pm, I was driving my new car home. Had to come back the next day to finish paperwork, which took a little while, but overall it was a great experience.

Nell Harris

Jul 27, 2015

Shane Donaldson is my Service Advisor. He takes my concerns about my car seriously and makes every effort to resolve my concerns in a very professional manner.

Sergio T. Miranda, J.D.

Jul 27, 2015

T. Shane is the man that keeps the good name of Bay Way on the top of the list. Had he not been there, I doubt that I'll keep coming.

Jerry Nimmo

Jul 25, 2015

Service was excellent and personnel are very friendly and knowledgeable.

Santa Creado

Jul 24, 2015

The help you guys give is outstanding I have bought 2 cars there and will continue to do so when needed.

Shirley Swatsell

Jul 24, 2015

My experience was perfect. Everyone was so helpful and nice to me. I bought a 2015 Lincoln MKX. I would use your dealership again, and plan to when I need another car. You are my favorite dealership of all that i have ever used.

Bernadine Riner

Jul 23, 2015

GRANDB. RINER MARQUI. SERVICE HAS BEEN GREAT/ THE STAFF HAS BEEN GREAT.

Jannette Mcgill

Jul 23, 2015

Service manager was helpful as always. Car was taken in for oil change service and also had a detail/wax while I had it there. I always feel confident in the service department to do a good job and take care of whatever is required. I have brought my car here since purchase in 2007 for all maintenance requirements.

Linda Martinsen

Jul 23, 2015

Fast and friendly service and enjoyed the waiting area.

Melvin Green

Jul 23, 2015

We have a MKZ Hybrid. It was time for the 5,000 mile oil change. We made an appointment for 8:30 am. We arrived at our appointed time and taken into the service advisor's office and completed all of the paperwork. T. Shane Donaldson, our Senior Service Advisor was courteous, polite, knowledgeable and professional and knew exactly what we needed done to the car. We really appreciate that kind of kindness and friendliness.

deoshasanders

Jul 22, 2015

I cane to the dealership today with little hope of getting a car but he made sure that I did not leave his lot without one im so happy and blessed that Im back rolling in my own car again Thank you again Josue

Ana Sanchez

Jul 21, 2015

I bought my 2011 Lincoln MKX in November. One condition of my buying the CPO was that a knob be fixed. It seems like a constant run around after the wrong part was ordered, then it was back ordered then they got it in but due to life and having to put my dog to sleep I missed my appointment at the end of May. I know I missed the appointment at the end of the school year but it would be nice if someone had called before sending the part back. Now they are "not sure they will pay for the part". It is a never ending ride.

Stacy Huggins

Jul 21, 2015

My car died on me, and it had to be towed to your service facility, late in the afternoon. You called me the next day telling me the problem and the estimated cost to fix it. I asked for you to also replace the ignition switch, which had started giving us trouble. 24 hours later, I received a call from you saying my car was repaired and ready to pick up. Your washing it was a bonus.Thanks for the good and quick service.Stacy Huggins

William Lucas

Jul 21, 2015

My Spare was removed and replaced with a blown out spare, My oil dip stick was replace with an old one.

Dwest610

Jul 21, 2015

I saw their cars over the Internet. Called and negotiated a fair price over the phone. Negotiated my trade in over the phone as well. Asked them to have paper work ready for me when I arrive. Very smooth transaction. VERY SATISFIED!

Christine Rodriguez

Jul 20, 2015

Curtis is a great service advisor, he always takes great care of me whenever I have service done to my vehicle.

Elvira Sanchez

Jul 20, 2015

I personally did not take my vehicle in for service,my husband did but as ususally we are very satisfied and Felipe is the best.

Gayle Hall

Jul 20, 2015

Took my 2013 Ford Escape in for an oil change. Oil was changed and I mentioned that my MicroSoft was not working correctly. They updated my MicroSoft programs which I really appreciated. My service advisor told me there was a recall on the airbag which I had already been informed by letter from Ford Motor Co. He told me he had the parts in so they would take care of it. Unfortunately they did not have the part so he told me thay would call me when the part was in and to bring my vehicle back.The only complaint I have is that when they changed the oil and washed the car there were no protectors put down on the floor boards and there was grease/oil on the driver's dide all over the carpet. I called this to my service advisor's attetion. He immediately took the car and had the grease/oil removed from the carport. So I am satisfied.

Leah Best

Jul 20, 2015

Shane was extremely helpful and attentive. Thank you very much

Velvia Alsup

Jul 20, 2015

Great service was finished at time promised all good

George Pollard

Jul 19, 2015

My Service Consultant was very helpful. He answered all my questions. I called in advance and he was ready for me when I arrived. He kept me updated while I was waiting and my car was ready and freshly washed when he promised. Bayway is a long drive from my home but the service was great!!Service waiting area is very comfortable!

Meleissa Creel

Jul 19, 2015

Dan helped arrange for a rental car pick up because the dealership was out of cars and helped me out with the details of that..He kept me informed and explained the process of what was required for repair.He would call and let me know what the status of the car was, seeing there was a delay with the warranty company and he dealt with that successfully.And I was glad this time the radio station wasn't changed.

Travis Hobbs

Jul 19, 2015

I had an issue with the steering in my Lincoln MKZ Hybrid. I dropped it off without an appt and was called back with what the issue was by midday. It was a costly repair so my service tech gave me advice on ways to possibly lower the cost, which I took, and ended up saving me over $1000. The repairs were made promptly and I have not had any other issues since. I am very happy with the quick responses to my calls and the way my job was handled.

Anthony & Cynthia Joseph

Jul 17, 2015

Shane is awesome as usual A+++ exceptional Service! Positive atmosphere and always has an open ear if I have problems or questions regarding my vehicle.Keep up the excellent work!

Miriam Brown

Jul 17, 2015

Staff was very helpful. Snacks great and car clean

Paulette Pribyl

Jul 17, 2015

The staff was friendly and Shane most helpful. Everything was handled great.

Melony Graham

Jul 16, 2015

Felipe is wonderful and the reason I keep coming back to Bayway!

Richard Stroud

Jul 14, 2015

I'VE HAD MANY YEARS OF GREAT SERVICE. THE COFFEE IS GOOD, AND THE HOME MADE COOKIES ARE GREAT. MY 2004 NAVIGATOR STILL RUNS LIKE NEW, AS DOES OUR 2002 TOWNCAR.BY THE WAY, I MISS BRIDGIT MONTHY, AND WAS LUCKY TO HAVE SHANE DONALDSON AS SERVICE MANAGER YESTERDAY.THANKS, R. STROUD

Valued Customer

Jul 13, 2015

The staff was very helpful and the service was completed in a timely manner.

Jerry Drones

Jul 11, 2015

Everything was good. The wait was not long and I am very satisfied.

Stanford Gardner

Jul 11, 2015

My service advisor made sure I was not kept waiting long for my Navigator, the 4th one I have purchased from Bayway.

luisasalinas

Jul 11, 2015

This dealership deserves ZERO stars. They have been the definition of WORST costumer service and car buying experience EVER. My girlfriend and I were very much excited to purchase a 2006 Mercedes pre owned with them but from the beginning we received HORRIBLE customer service from the first car sales man we dealt with Angel. He was rude and blunt with us through out the whole process, however we decided to look past that because we loved this car and it was in great condition. Upon purchase we noticed the check engine light was on and we brought it to their attention but Angel insisted that it was absolutely nothing to worry about and that it would come off as soon we drove off. Stupid decision from our part. We had the car for two days and we were extremely happy with our purchase but it only took two days before it had problems and we had to take it back. They ended up figuring out that the car had major issues with its computer and they decided to back track our paper work and no longer sell it to us, they promised to give our money back and provided us with a loner car which was great until they began to harass us to return it however we cannot return the car because these jerks have YET to give us our money back and without it we are not able to continue our car buying process else where. We have been yelled at by Wallace in accounting about the stupid loner car which trust me, we want to give them back ASAP but we also need our money. Jose has been another sales rep whom which we have been dealing with also, good guy, but has yet been able to make things right for us. It has been almost a month since this all happened, it has been an absolute nightmare working with them. Do not trust these liars, they have horrible integrity and work ethic. I will make sure to spread my thoughts on this dealership who has done absolutely NOTHING for us but put us through xxxx. We both work really hard for our money and to have that taken from us is extremely upsetting, not only are they still holding our down payment but after telling us that they would compensate the $200 we spent on insurance they decided to go back on their word. Horrible integrity! I hope people take all of this into consideration before making the decision to buy with them.

Dennis Graham

Jul 10, 2015

Very clean dealership, friendly employees, answer all of my concerns, and I will return here to look at new cars when I' m in the market for a new car.

Perry Watts

Jul 10, 2015

As always my Service Advisor Curtis Romine is very professional, detailed orient that complimentsyour staff.

Terry Watson

Jul 10, 2015

Tires weren't rotated as promised and car was not washed and lastly my car was ready and waiting outside for a while and no one informed me until 30mins later. I love my purchase of my MKX and will buy a Lincoln in the future but the service was not up to par.

Theodore Vidimos

Jul 10, 2015

I brought my Lincoln MKS for scheduled maintenance as well as for a brake problem. The service was completed much faster than I had anticipated and Shane was a pleasure to work with.Thank you very much.Ted Vidimos

Georgetta Sublett

Jul 9, 2015

Jamie picked the Luxe 2016 Lincoln MKZ and had it ready for me to drive when I arrived. He knows exactly what I like. He programmed the car, washed it, filled it with gas, even took pictures with me and Matthew McConaughy. The experience was so special. He contacted me a couple days later to see if I had any questions and concerns. It is the nicest,fanciest car I have ever had. I love my car. Thanks for everything. Georgetta Sublett

Kaycee Orman

Jul 9, 2015

Brought my car in for service. Again, received excellent service and received a call as soon as the work was completed. Curtis continues to provide exceptional service and really appreciate the attention provided to me. Car was also cleaned and spotless!

Joyce Tavel

Jul 7, 2015

I wanted a vehicle that was not on the lot. Mr. Sausser was very kind to find the "one and only" car that would please me. I am enjoying learning more abut this car and hope to one day be as smart as it is. Thank you, Joyce Tavel

Rafael Guzman

Jul 7, 2015

Like this dealership around the corner and around my budget

Jeff Hennesay

Jul 6, 2015

Bayway has done a great job and I am very satisfied with the new truck. The only difficulty has been lack of knowledge of how to solve a few minor issues with the truck. ie,, fog light missing, hail dents, a mirror light not working. Just small things. I asked if these things were covered by the original warranty, but never received an answer. Other than that. Bayway has been wonderful.

Rickie White

Jul 6, 2015

I really appreciated the expertise and concern for my problem.

Ken Hahn

Jul 3, 2015

I bought a 2015 MKX. The service was first rate. Mr. Burris was helpful, knowledgable and professional. He made the whole experience very enjoyable.

SH

Jul 2, 2015

I have purchased six vehicles from Bayway over the past fifteen years. I have always received excellent service from Shane. He always treats me with respect and takes care of my request no matter how small. He goes out of his way to earn my business. The excellent service he provides is the reason I continue to drive Lincolns.

John Joseph

Jul 1, 2015

I really felt as though your team wanted to take care of our vehicle selection process. Your newer salesman, Daniel, has done his homework and knew the features of the MKX, and explained them well to my wife. This will be her vehicle.

Vicki Hypes

Jul 1, 2015

Ron's Ford Focus. Service was excellent as usual. Your staff took excellent care of the situation,

Goldie Bruce

Jun 30, 2015

Shane is knowledgable, thorough, pleasant and all about customer service. I had scheduled my app't and he noted a couple things I had missed and it was going to take much longer than I thought. He and the guys in service did a remarkable job and had me out of there before peak traffic time. I'm 80 yrs young and appreciated that, so much.

James Bodhaine

Jun 30, 2015

The service was great and Shane the service man is the best

John Klinkerman

Jun 30, 2015

It was state inspection and was great! Curtis is wonderful as my service advisor! He is the best!

Joseph Charney

Jun 30, 2015

excellent and quick service. Comp car wash a great plus.

Mark Yates

Jun 30, 2015

Service was great at following up and the buying experience was easy and no pressure

Meet Virginia.. Happy

May 23, 2015

My experience was unbelievable great for just looking and getting information about if I wanted to purchase lease or buy. Darryl had all the information. In the end or the beginning in my case I love my 2015 MKC have had it one week. Love driving it. The team made me feel free to ask many questions then and in the further if need be. So easy to deal with.

Lady Luck!

Mar 24, 2015

Yesterday, I took my MKS in for service and returned home in an Audi 8L. Yeeesssszzzz! You know the story, I was upside down, side ways, and everything else but let me tell you... I'm much better now! My experience was Great and I didn't have to spend the night. My salesman, Ray Dickens, took care of me; his manager (the Man with the Veto Pen, Allen Owens) pulled me out of an underwater situation and into an upgraded place where I'm very happy! Scott Elliott (Finance) pulled it all together and made it happen. I even met the General Manager, James Marion, III, I couldn't have gotten a better deal no where else in Houston! Ladies, (and you too Men), if you want to be taken care of, go see these guys - Today! I'm a life-long customer, and I'll only do business with them!

Shannon T

Jan 23, 2015

My experience at this Dealership was Awesome. The customer service I received from Mike Carelli, Darryl WIlliams and Audrey in financing was outstanding,. Great Job Bayway Lincoln.

EricR.

Dec 10, 2014

At 2500K miles, navigation went out on 2014 Mkz. Instead of replacing the fuse that controlled SD Card and USB slots, they pulled the whole dash apart. Ended up having to get vehicle fixed at another dealer because their service dept. is clueless.

Happy Customer

Mar 7, 2014

Bought my first car here at Bayway Lincoln and I couldn't be happier. I drove all the way from Cypress for my car and got a fantastic deal. Originally was going to finance through my own bank, but the staff there was able to get me an even better deal. I feel that this crew gave me the best deal and I'm sure they would do the same for you.

Randi B.

Sep 30, 2013

I didn't think it was possible to get out of my old car, but these guys did it with ease. I have never had a better experience buying a car and will definitely recommend them to anyone who asks. Kenny, Art, & James treat you like family and made my car buying experience seamless!

Curtis

Jan 22, 2013

I drove an hour to get here because they had the car I wanted at the price I wanted to pay. I had a deal within a half hour of getting there. I was financed and out the door in no time with no pressure to buy any "extras".

LFiler

Aug 29, 2012

Although buying my car was a pleasure, the whole thing was a disaster! The car started having problems from the get-go! First the breaks were grinding terribly. It was a "known issue" and it was fixed. Then the car started popping up " no key fob detected" with in a week of having it. It was taken to service an the service manager an the girl taking in saw it happen with both keys in car. However it was documented as " unable to reproduce customer complaint". Took home an it happened again. This time they could not get it to happen again. Took car home. Came out of work one night and the car would not start...yeap, no key fob, even though it was in the car. This time in the shop Shane had a service guy from Ford corporate that was in town look at it..guess what that apparently did not happen as I was told it did because it was not documented!!! So they finally said they would trade me into another car but all they has that I liked was a car that they had priced to me at 3,000 more than any other dealer had that same car for in Houston!!! So I did not want to jump from bad car to bad deal! I asked the used car manager to call I he found something else. Never called! I called back when I saw they had another car just like the one they were going to try to put me in before but this time priced exactly at what I paid for mine. I called my sales man and he talked to the sales manager and came back to me with a payment increase of 80.00/month!!!!! So two more months go by and while driving he front end of he car locks up and sounds like the break calipers have locked up. After turning car off and back on it stops??? I get to service and the service guy says "oh I bet it was the transmission...it has a know issue and a new code...we will update the computer in the car". I express again how I do not feel safe in the car. At this point he informs me that they can not just throw parts at the car. When something proves broken they will fix it. I felt as though he was talking to me like I was ignorant. So they agreed to put me in another one of the same car I tried to get them to swap me for twice, but have now decided I did not want to go to a smaller car and loose the room. They agreed to buy it back....AT $5,500 LESS! They have to make money on it again they said! REALLY?!? They made money on my trade in, on me buying the car and now to fix a situation they need to make full profit AGAIN? (they had an identical used car with 12,000 more miles than mine for exactly what I paid for mine). The sales guy that spoke to me like I was ignorant then told me "well you know we have light bills to pay too". How many light bills do you want me to pay for?!?! I would not say don't buy a car here, but just beware and watch all documentation done on your vehicle. And wonen take a man with you to service, because it is not what it used to be there! Expensive lesson learned.

NOLAguy

Jul 23, 2012

I've bought many vehicles over the years, but this was the best experience ever. Tony "Tiger" Lindsey and Chuck Bell were the best. Organized, professional, efficient, courteous and had an impressive facility. The experience could not have been any smoother, and I traveled nearly 350 miles from my home with my trade-in. I will definitely do business with them again!

L.Filer

Apr 25, 2012

I have bought and traded in cars at several dealers in Houston. Bayway is by far the best I have done business with! They were very helpful. I purchased a completely different vehicle then I had been looking for. I could not be happier than I am with our new MKS! Thank Nathan and Nick for all your help!

Lfiler

Apr 25, 2012

Just bought our second used car from this dealer. They are fair and honest. Lincoln also has a better warranty on their certified used cara then we could buy--6 years or 100,000 miles! They have also been very attentive to any concerns I have had. Oh yea, and they filled the gas tank up! Not many used car dealers do that anymore! Thanks guys!

AlexanderBrown

Apr 1, 2012

We took our time and Mr. Joseph Hyde was like a great friend. He helped with all the paperwork and all the stuff that we needed to do. It took less time to do all the stuff, than it took to get a washing machine. He stood by us and helped with everything.

srbramlet

Dec 8, 2011

My father (80 years old) leased a Mercury Milan from Bayway. After a few months he returned the vehicle to the dealership. He knew he would have to pay some type of early lease termination fee and left with the impression it would be around $2,000. The vehicle had a few thousand more miles than when he leased, but was in excellent condition upon return. He was later notified that they had taken the vehicle to the auction. He was told that the difference in the auction price the vehicle sold for and his lease pay-off was $7,000. Why they didn't tell him this was a possibililty, I have no idea. Remember, this is an 80 year old man with limited lease knowledge. After discussions with the dealership he paid them $4,000 and was told the lease would have a $0 balance. They turned this into the credit agencies showing that the $3000 differnce was charged off. This has had a serious effect on his credit score. Looks like a re-po. Do not buy from these people! All they care about is how much money they make. This is why I rated them so low and plan to notify the BBB and the Attorney General concerning this transaction. They should have sold the vehicle as a Certified Pre-owned and been able to minimize the difference.

Serena

Sep 17, 2011

I shopped online for several weeks before finding my car at Bayway. Tony Lindsey was my salesperson, and he kept in touch with me throughout the process. I was made to feel welcome and comfortable, and the purchase was completed within a short time. I am very happy with my MKZ.

Ray M.

Aug 24, 2011

I went to have a vehicle serviced and browsed the new car showroom. I have enjoyed the amenities in the showroom and was inquisitive about the changes in 2011 Navigator. My questions was answered promptly. The sales group asked if I was interested in a 2011. They made an offer I could not refuse. The financial group went over the call of duty in making sure I was satisfied with the price. Excellent service.

cdietlein

Aug 16, 2011

Bridget Monty is a very experienced competent and caring person.. It's indeed a pleasure to do business with her! The cookies were good too!

valfried

Aug 4, 2011

I took my car in for service on a Monday afternoon at the recommendation of a friend when I was having trouble with the front end on my 2010 Ford Taurus. He assured me that he had a good expereience with this service center.Tuesday afternoon I called Bridgett the Service Advisor around 1:00 because I had not received a call to advise me of the status. When I spoke with her she informed me that is was likely the mechanic wouldn't be able to look at my car until the following Monday!I informed her that it was not very good customer service to make a customer wait for a week. Bridgett told me that I did not have an appt therefore that was going to be soonest they would get to it. She also told me that whatever was wrong with it was not bad enough that I couldn't drive it until they got it in to be looked at.I'm not sure when she became a certified mechanic but I can assure you that it is not wise of her or Bayway to allow someone that is not an expert to advise a customer to drive a vehicle that is having a problem.Needless to say I picked my car up on a Tuesday and took it to their competior down the road. It is now Thursday and it has been completed. Bayway will never get my business again.

Patricia

Jul 27, 2011

I purchased a new MKX for my sister. My salesperson was Tim Hoyer, I also meet Fedrick Young, Cynthia in Finance and the most delightful receptionist, almost forgot Angie. My salesperson was the best, he has been with the dealership only four months. These people treated us like we were millionaires. I drive a Lincoln Navigator, in a few years I will be purchasing a new one. I will tell all my family and friends to shop at Bayway Lincoln.

Turbo Dude

Jul 27, 2011

My buying experience was excellent. Every employee was pleasant, honest and respectful. There was no pressure and the deal was easy. This is the way car buying should be.

LincolnLover

May 27, 2011

After 1 year of ups and downs, bad experiences, and fear of wrong decisions. I met some wonderful people at Bayway who actually wanted me to have what I desired, and confident that everything was going to work out just fine. And it did. Thanks Blake, Scottie, You behind the glass, Harriette & Chuck

fftink

Mar 21, 2011

Frederick, was willing to think outside the box, and went the extra mile to locate a vehicle that would meet our expectations. He allowed us to even take the vehicle and park it in our garage to make sure it fit properly, it showed us that he was flexiable and accomadating. He acknowledge that we had done our research and quickly advanced to the next inquiry without hesitation. Even though the price was not what we wanted, he made us think and reconsider other options that would make the price more pleasing to us.

rsaenz56

Jul 23, 2009

By far the greatest store I have ever seen. My wife and I bought our Certified Lincoln Navigator from BAYWAY last month and we were pleased with all the processes we went through. The Salesman (Kenneth Stannilla) was knowledgable about every car he showed us and explained the Certified Program to the T. When we had a qustion that could not answer thats when he introduced us to his Salesmanager Josh who had the knowledge. We did not plan to buy that day but with the comparing of experiences we have been through we knew it was the place. Kenneth's Knowledge my wife thinks Josh is cute so that helped and then the wonderful service of Shane and Bridget. I have never seen anyone like these two in service you cant beat there smiling faces and quick service i will never buy anywhere else as long as this staff is here. BAYWAY is Family.

Simeron77089

Jun 11, 2009

Bought an extended warranty on top of a 3 month one on a "certified" pre owned car. About a month later, the check engine light comes on so I take it to the dealership to get it serviced.They charge me $95 dollars to do a simple diagonositcs and clear the check engine light, never knowing what caused it.This is something AutoZone provides for free.I have TWO warranties on this car and they still charged me $95...I would NOT recommend going to them for servicing.

jwisch

Jan 26, 2009

Jamie helped me every step of the way with my purchase and took care of me on the last seven i bought. Every time i go to service He is there to greet me. Bridget and Shane in service are the best service advisors I have ever seen. These people are all about world class service. They live by that logo and represent it well. I will continue to purchase at this place for ever.

Martina Lopez

Jul 14, 2008

I have had several bad experiences through out the 4 years I have had my Navigator. I bought in 2004 top of the line and Limited edition, it had rims,customized paint and several other extras. This past April I took it because the paint and rims were peeling off which the rimshave been repaleced like 4 times . Well to make things short now I'm being charged $251.00 because supposedly the paint was not peeling off on its own that it was consecuences of an accident which I was never adviced and they did everything behind my back. Now enterprise is charching me that amount when I was told several times that everything was going through the dealer. I feel they are just taking advantage and throwing the ball from one person to another. I really hope that the owner will read this and take a minute to deal with his customers. His workers seem not to care about customers.I feel I have been cheated. When I bought my Navigator I was told that everything was under warranty for 4 years or 50,000 miles well Stacy(the one that sells alarms ,rims etc) told me in April that the rims were only covered for one year so who is lying the sales man or her, and why pay 4,000 just for rims when with that money you can buy 2 sets of rims with tires somewhere else.

Patricia.Shepard

Apr 17, 2008

I had a great experience while dealing with Bayway Lincoln-Mercury. My salesperson (Frederick Young) was great.

mindy

Nov 5, 2004

My husband and I purchased a Lincoln LSE from the dealership (only dealer in town that had the LS-E) and we have been happy with them. Usually you don't expect to have an on going relationship with your car dealer, but we do. The only complaint I have is we have had the car in twice for the same issue on several different occassions. Radio, CD Player, Brakes, Trunk emblem thing, and the Windshield wipers. I don't know what it is, but in my experience, they can't seem to get it right the first time. It's not too much of a bother b/c the staff is SUPER friendly and the warranty covered it all.