Used Cars for Sale at Benzel-Busch Motor Car in Englewood, NJ

Mercwill12

Nov 19, 2016

Outstanding service and I waited a little longer then estimated however, the experience here is worth. Previously I owned an Audi and would take it to town Audi and the device was longer, and it seemed like they would forget about you. No TV, No computers, I'm not even sure if they had wifi. I would surely recommend Benzel Busch to all my friends.

Rita Vaccaro

Nov 17, 2016

I always get great service at Mercedes in Englewood, NJ. David, was very professional and courteous and got me on my way back to work in a timely manner!

John

Nov 16, 2016

Always exceptional. Been going there for a decade...always a tremendous experience.

napoleon

Nov 15, 2016

could have been a little bit faster but that was unscheduled

Uri K

Nov 15, 2016

I called to make an appointment, was given a time slot when I wanted it, same day I called a couple of hours later. All was done before lunch time. FantasticThanks

Anna Felig

Nov 15, 2016

We always have a fantastic experience at Benzel Busch Mercedes. Joe Herman and Orlando Dranguet are always a pleasure to work with. We give them our highest recommendation.

Mpadilla318

Nov 15, 2016

This was the most quick,easy,friendly, well informed and honest experience we ever had during our purchase for our ML350 at Benzel Busch. Thanks you Mark Kochaniec and the team that helped out that day. I am happy to be welcome to Benzel Busch....

Tom O

Nov 15, 2016

We had an excellent experience working with Pam and Sal to lease a new car. We would highly recommend them and this dealership to anyone interested in a Mercedes.

bahrtender

Nov 13, 2016

The steering of our GL450 was acting up by sound and feel. Unannounced, we drove to Benzel-Busch and our service rep, David Tangen took control from there on. The professionalism on the floor and Daves communication skills are unlike any other. Would I've liked the vehicle serviced and returned the next day, of course. But this is reality folks. All is good.

Magnet861

Nov 13, 2016

I gave this the rating I did because it truly was a hassle free experience . I said what I was looking for, the payment I wanted to stay within and I found a car I really like.

Rich33

Nov 12, 2016

Fast service on low beam And my car was washed. All within 30 min Great service and constant updates given in the short time I was there.

varelita2

Nov 12, 2016

The car was due for a recall and David Nieves contacted me and I agreed to have it done. When I received the car it was completely clean to my pleasure

Carine

Nov 11, 2016

Great experience as always. Convenient to have a loaner car available any time my car is in for service. No hassles.

Carpenter66c

Nov 11, 2016

Jim my sales associate was the best, there was none of the typical sales tactics you expect when you buy a car. All questions and request were taken care of with no issues. These are the some of the reasons that I drive a Mercedes, confidence in not just the car but the dealership as well.

Ali

Nov 9, 2016

I purchased my car at open Road Mercedes-Benz however I love dealing with benzo bush they take care of me every single time and they're the best .

Jason Sung

Nov 9, 2016

Well reception, and the service adviser was very courteous.I am happy with the visit.

eucanuba

Nov 9, 2016

Brought in my 2013 ML63 for an assortment of issues that were addressed to my service advisor. Working one on one with him made the issues clear and in the end result were repaired. Also, every interaction was hassle free and the staff was beyond polite and professional at all times. Thank you for an excellent experience.

MyMB

Nov 9, 2016

I highly recommend Lamont Saunders at Benzel Busch. This young man was so respectful and courteous every single step of the way. Normally I really dislike slick talking, gimmicky, scripted salesmen; however, Lamont was the complete opposite. He was classy and professional. He worked hard to earn my business and when I walked out the door after we failed to come to a mutual agreement, he followed up with me weekly. Persistence and fairness got us to come to a mutual agreement and now I am the proud owner of a 2017 Mercedes Benz GLC 300. He is one class act and Benzel Busch is lucky to have him. I will be referring family to him in the near future to purchase the same vehicle I got. Ask for Lamont, I guarantee you that you will not be disappointed. Thank you to Michael Ehrlich as well. The professionalism at this dealership is unparalleled. The only concern I had is that the doc fees are way too high in my opinion compared to other dealerships. Also, complimentary all weather mats would have been nice for my investment.

jack tenanty

Nov 8, 2016

Very good experience in purchasing a certified pre-owned vehicle.

R Migliorino

Nov 8, 2016

No high pressure aspects during the entire process.

Jean Yoon

Nov 6, 2016

Very friendly, No hassle, Prompt response.I will recommend Benzel-Busch to friends and family.

Marie Sadlo

Nov 6, 2016

Best dealer and service department ever!Scott and service personnel are extremely helpful, knowledgeable and professional.

Gus N

Nov 5, 2016

as always at Benzel-Busch MB service is exceptional never disappointed.as far as the sales department for four times tried to buy a car never was able to because of the pricing where other MB dealers made the deals on the same car with way less $ very disappointing. I will strongly recommend the service department but not the sales department,

Bartosz

Nov 4, 2016

When they sale the car they smile they shoud smile when u come back for repair that what it counts instead they make u fell guilty if they want to be number 1 #

Brian Hallowell

Nov 4, 2016

My sales representative was Ben Walsh, and working with him was a total pleasure. At no point was there ever a feeling of pressure, his personality was easy going and he was willing to work with us and treat us fairly. He also was very helpful with information and his honest opinion on the direction he felt we should head on our buying decision. I would highly recommend asking for and working with Ben on the purchase of your vehicle.

Jan DeMarco

Nov 2, 2016

Had lots of trouble removing a frozen bolt. But BB mechanics got thejob done.

brett levy

Nov 1, 2016

They were awesome and my salesman ELI was the best.. If you ever need a new or used mbz or AMG mbz Eli is the man!

Dr Daljit S. Bais

Nov 1, 2016

Excellent Dealership, offering most competitive prices on buying or leasing. Extremely politepolite and helpful. Comprehensive service. Sales and Service Associate are courteous and efficient.

Allison

Oct 31, 2016

Someone is ready to greet you once you pull in. They have a very nice waiting area with coffee and snacks. The person I worked with provided great service.

Gisele

Oct 31, 2016

Road side service was quick and reliable. 24/7. I called twice. THe first attendant was not very clear and did not understand what I needed . I had a flat tire and also needed yearly service. The call got disconnected. the second attendant was very professional.

Liu

Oct 31, 2016

Easy purchase. Been buying from Benzel Busch for the last 30 years. Always professional. Thank you for an easy process

Tomc1214

Oct 30, 2016

Me and my family is always treated well there from sales to service I have purchased six of your top vehicles in the last three years and I will buy the next 6 also

Raphael

Oct 29, 2016

Excellent service. Everyone was very respectful and knowledgeable with great professionalism. I travel one hour to go to this dealer to Service my vehicle. There several other Mercedes Benz dealer near me but I prefer this dealer. I am planning to buy another vehicle soon and because how the service department treats me I will buy my next car at this dealer.

Nancy Savicki

Oct 28, 2016

Dave and all the service staff were extremely helpful even though we were from out of the area!

Benzel Busch

Oct 27, 2016

Exceptional Sales Group at levels. Made you feel very comfortable with your decision and did not push a more expensive car. Extremely honest and accommodating

ralph ferrara

Oct 26, 2016

Everything was great....ThanksChristopher was very informative

Stacey

Oct 25, 2016

I would highly recommend this dealership!!!Excellent customer service!!!

Jpbeno

Oct 25, 2016

Working with Lou Gallo is a pleasure. He always does everything possible to make the experience of purchasing a Mercedes truly remarkable. He is great and everyone at the dealership has always been professional and geared towards service. I would recommend him and the dealership to anyone looking to buy or lease a Mercedes.

kek744

Oct 25, 2016

Professional, friendly, fun to do business. I have been leasing MB cars from Mike Messina since 1986.Nuff said!All the folks involved in this transaction were terrific!

PerlaRomero26

Oct 25, 2016

This dealership by far has the best service department! Dropped off my car for service at 10am, no wait time! They had a loaner for me ready which was sleek & clean, by 3pm same day I was back in my car which was taken care of and even washed! My service advisor was very friendly, knew his stuff and valued my time!

J Flaster

Oct 24, 2016

It was just an issue of replacing a lost car key but it was actually a bit disruptive for my wife and I. As it turned out it was handled quickly and painlessly by the service crew at Benzel. Frank Armando took care of all the details and in very short order we had that spare key we needed. We have depended on Benzel and Frank Armando for service needs on our cars for many years and have come to the happy conclusion that he is definitely a major factor in our consistently pleasant automotive experiences.

HowardKSimon

Oct 24, 2016

David Tangen took care of everything. He kept me informed of the progress via text and then greeted me when I returned to pick up my vehicle!

jyoon22m

Oct 24, 2016

The service was pleasant and quick. The staff was professional and knowledgeable. The facilities were immaculate. My daughter and I were able to have coffee and a cookie.

author

Oct 22, 2016

nice experience nice experience nice experience nice experience

letsgocubs

Oct 22, 2016

I had my 2nd Service done yesterday on my E-350 as well as some lease end details to discuss. Both Giavanni and Scott were outstanding.

Dr Alan Sacks

Oct 21, 2016

Car came to me serviced well. Car needed cleaning so it was cleaned while I waited. Was given a great loaner. New C classes MZb.

Ernesto Modesto

Oct 20, 2016

Bob Berg was very professional and courteous. They fixed what needed to be done and recommend what i should fix in the future. No pressure

Malcolm Gray

Oct 20, 2016

I was having my Service A done on my E-350. I was treated with excellence from beginning to end. I'll tell all my MB friends to come to Benzel-Busch. Thank you. Ben Walsh,Chip and all in the Service Dept.

Margaux

Oct 19, 2016

Benzel Busch is by far my favorite dealership. Their staff is kind, attentive and genuine. Qualities that are hard to find these days, especially in the car industry. I truly trust working with Salvino, Frank Armando in service & Art Agresta. They consistently provide me with efficient and impeccable customer service. Highly recommend to family and friends, and anyone in the market for a Mercedes.

AMGgirl

Oct 19, 2016

The Agresta family has built a great team of knowledgeable and friendly people. Always a pleasure. I highly recommend this dealership and service department to everyone and anyone.

Consumer

Oct 19, 2016

My car was delivered on time, and the deal,was a very good on a lease Michael M was easy to work with Marco was patient and extremely knowledgeable in explaing all of the options and how they operate. He IS an asset,to your company

Diane I

Oct 18, 2016

Chris was one of the best salesmen I have ever had dealings with. A wounderful experience it was to deal with Benzel Bush. Highly reckamend them

Ronald Stopelmann

Oct 18, 2016

The entire experience with Joe Simsek, Salesman, and his team was truly enjoyable.

Jeepman0506

Oct 18, 2016

I had recently totaled my Infiniti and I was very confused on which vehicle to get into next as there are so many to choose from. I had gone on the Benzel Busch website and I saw a few vehicles I might have been interested in. I got in contact with Rich Palm and he made things easy. I work 80 hours a week and had no time to get into the dealership but that was no problem for Rich Palm. We handled everything over the phone and even arranged a time to pick up that was convenient for me. For your next Mercedes Benz go to this beautiful facility and see Rich Palm. He even provided me with all weather mats. THANK YOU

John

Oct 18, 2016

Low price car. Didnt matter. Still received exceptional MB treatnent from BB. Mr. Lee knew everthing I asked abiut. He did not make me wait. He was professional, but friendly. I will come back

m_peralt

Oct 18, 2016

Not only did the Benzel team send an associate out with a loaner to pick up my vehicle, they noticed that the service needed was going to be really pricey and recommended some really great options to save me money on my repairs/service. They sent me pictures of the car detailing all issues and everyone was great to work with overall. Giovanni, Bill and Elizabeth are amazing.

Mike in NJ

Oct 17, 2016

Picked up my car Saturday afternoon; car was ready and waiting, staff people in the office knew me by name when I walked in, felt like home. Didn't even have time to enjoy the lounge and make a coffee, was in and out so quickly. Benzel Busch has always been the premier MB dealership, and proves it every time I interact with them.

Ron Looes

Oct 17, 2016

CHRIS ISERMAN TOOK ME RIGHT IN MADE ME FEEL AT HOME YOU DONT GET THAT ANYMORE THESE DAYS . I USE TO USE SILVER STAR MB IN QUEENS NO MORE. BB THATS FOR ME.

Tawanda Haley

Oct 17, 2016

I made an appointment to have schedule B Service on on my C300 as well as having the 4matic letters replaced on the back of my vehicle. I had the computer select the service advisor when scheduling the appointment online. Well.. the computer which made a excellent selection. Jonathan was very personable, professional and made the service experience seamless. His follow-through with me on the progress of my vehicle was outstanding.

CMG

Oct 17, 2016

There are never any complaints with BB. Service, personnel, pick-up driver, delivery driver are all exceptional young men dedicated to BB and what it stands for ...I have never had any type of complaint to date ...cmg

nemardva

Oct 17, 2016

I have never been to a service department like the Benzel-Bush, I live in Corning NY, and I will now plan my family visits around my car's service calls.

AdamD

Oct 16, 2016

Excellent service and customer experience. Thank you for a great experience. I'll be back for my next car.

al3p

Oct 15, 2016

EXELENTE la atencion y el servicio fue muy buena y rapido, apesar de todo, la persona que me atendio tiene un 100 pts , fue muy claro y exacto con todo lo que me dijo y paso.

Boys2822

Oct 15, 2016

Sosio Sole is the absolute best!! He always makes sure that all is perfect. From making the appointment to picking up my car! Excellent in every way!

kenken

Oct 15, 2016

Your sales person has enough knowledge of automobile and try tounderstand of customers need. Your person explained and advisedour some may questions. We very happy.

Sharila 14

Oct 15, 2016

this is my 3rd car through this dealership, nancy has helped me twice. as a woman in a man's world/business she is a seasoned pro and very sincere. the receptionists are excellent.

Jon Jerman

Oct 14, 2016

Again this time the experience at Benzel Busch was exceptional. The vehicle was serviced and detailed in a very short time. The dealer's computer communicated the whole time with texts and sent me a text the minute the car was ready. I highly recommend both the dealer and the car I purchased from them.

nortwal

Oct 14, 2016

great service dept especially chris iseman.very professional and welcoming. Chris knew what to have done and arranged a loaner for me promptly. Waiting area very comfortable and coffee great.

Pascal

Oct 14, 2016

I would like to take the time to tell you that my experience at your dealership was amazing. Mr. Lino Cascardi went above and beyond to provide me with outstanding service. He's a good asset to your company. He answered all my questions and was very knowledgeable. Not only will I recommend your dealership to my family and friends, but I will be coming back again next year to purchase my wife's vehicle. Lino see you next year.

H Breiland

Oct 13, 2016

Absolutely love my new class and the ease of my purchase.Great transaction from beginning to end Thank you!

Jpbeno

Oct 13, 2016

I have leased 7 vehicles from this dealership and it is not only the excellence of the vehicles themselves that keep me coming back, but the service you receive. It is always exemplary.

saba, Shahrokh

Oct 13, 2016

The people I dealt with were professional, courteous, knowledgeable, and friendly. They do a fantastic job. The design and the layout of the service department is magnificent as well

speed120

Oct 13, 2016

After 155K miles I continue trusting this dealership for their service and peace of mind. Loaner cars are an added benefit and great time saver.

Alpine Resident

Oct 12, 2016

Going to Benzel Busch in Englewood is a breath of fresh air. They have somehow figured out the perfect balance between VIP customer service and professionalism together with the friendliness and personalized care that comes with a long standing local establishment. For our family that drives Mercedes across at least two generations, it's that one on one attention that keeps us so loyal. In that regard, Min Kim in the service dept really stands out. Min really cares about the customer, getting it right and on time with a smile and always a "can do" attitude when the near impossible is being requested. Min has been an excellent ambassador and extension of the Mercedes brand. We know we are in excellent hands!!

burns,sharon123

Oct 12, 2016

Hello:All aspects of my experience was exceptional from when I pulled up in my car until I picked it up. I was pleased with the quality of the work as well as the good customer service. The service representative was very helpful and appropriately managed my expectations.

330hudson

Oct 11, 2016

What an exciting time. I have a beautiful new Mercedes benz. Our salesman Joseph made the whole experience a pleasure. Not only does he know the product but also communicates his love of Mercedes as the finest anywhere.. how nice to deal with someone who respects the buyer and does not try to just " make a sale".

sung yeol na

Oct 11, 2016

Best service in the world!!!Jay lee you are the best!!!Thank you for help us until 9 pm!And also explain us about glc300 complete to make us easy to understand totally..We love you!!!

Vijaya Muzumdar

Oct 9, 2016

Great Dealership to purchase your car and also have it serviced every year.Facility is superb and service personnel are caring, very polite and precise.

Collinet

Oct 8, 2016

Exceptional service, that I have become accustomed to receiving

Marion Dantzler

Oct 8, 2016

Excellent customer service as usual... My service guy is the best!!

Viv eleftheriou

Oct 8, 2016

The experience and care at benzel Busch can't be beat! My sales associate Yusef was courteous and very knowledgable

owner of a classic Mercedes

Oct 7, 2016

The service department goes out of their way to deliver very good, consistent service with a positive attitude and a smile. I have serviced my car here for almost 20 years, working with Chris Iseman and his team. I have always gotten quality service. If there were any questions, they were answered promptly. Any issues were always resolved fairly. This is a service department I would highly recommend to others.

Tcarking550

Oct 7, 2016

I recently purchased a vehicle from this dealership , the representative that lead me through this great experience was Jose Perez. Not only was Jose Perez very informative, he was also very professional , honest and very very helpful. I travel to this dealership and Jose led me to exactly the vehicle I was looking for so the long trip was more than worth it . All of my future vehicles will be purchased here and I highly recommend Jose Perez and this dealership.

Tommy's

Oct 7, 2016

Cannot say enough about My experience at Mercedes Benz. My thanks to Lino as always for his guidance and professionalism and thE rest of the staff. Dealing with everyone especially Lino at Mercedes has always been 110% satisfaction ..Will always recommend Lino and Mercedes of englewood. Thanks to all!!

Kevin M Hudson

Oct 6, 2016

My service adviser was Jonathan F. Very considerate and honest advice. Every associate of this dealership that I had interacted with was very professional. I am very pleased with this dealership

M. Warren

Oct 6, 2016

Each time I visit Benzel-Busch there is always an sophisticated atmosphere for delivering high quality sales or service. Mr. Jay Lee, in sales, has consistently rendered outstanding quality service. He is very attentive, knowledgeable, and polite. I can see why he is acknowledged as a valued salesperson.

Mr. Porter

Oct 6, 2016

Scott Raymond has and continues to provide me with the utmost care, professionalism, attentiveness and overall exceptional service! From the moment I pull into the service facility, I am absolutely floored each and every time by the impeccable service, greeting/approach and overall demeanor and can-do attitudes. I refuse to have my vehicle serviced at any other service center. And, I have Scott and this entire facility to thank for that!

MargeF

Oct 5, 2016

not very friendly. Only interest was to sell me what they wanted to, not what I was looking for. Said they would look and follow up. Did not get any follow up. Not a pleasant experience

sharon bregman

Oct 5, 2016

wonderful as always and everyone is on top of their game

Stefanie P

Oct 5, 2016

I would only service my Benz at Benzel Busch. My Service Rep, David was great and I followed his recommendations. The staff is friendly and it was an extremely positive experience as always.

valerie

Oct 4, 2016

The staff is consistently attentive and professional. I feel like I'm taking a mini-vacation while waiting for the pick up of my car which always returns in spotless condition .There is no better representative for Benzel-Busch than Chris Iseman .

Chris

Oct 3, 2016

Excellent - as always - very helpful - pleasant buying experience

Chondritis

Oct 3, 2016

From the minute you walk-in though the door, you're greated by a courteous and professional staff who welcomes you and escorts you to the waiting area; whereby, you can delight in a cold or warm drink while you await for a salesman who promptly appears to ascertain your needs and satisfy your inquiry. The process was seamless from the test drive of multiple vehicles in one day to the delivery. All questions were answered promptly and the personnel had great product knowledge. There was no hassles or gimmicks as in other dealerships. This was a unique experience akin to being pampered at a spa. Moreover, it is truly a family atmosphere where one feels as part of the family and quite a pleasurable experience. Highly recommend and I will be a returning customer.

Gary Malajian

Oct 3, 2016

over the years this dealership has been very good, 100% positive, over and above what would have been expected, especially the service departmentGood service this time as well, although thought the cost should have come in a bit lower according to the information available online. was $150/hr of diagnostics, the problem was exactly what was anticipated (water pump for the windshield). The actual cost of the part was $90.00... my bill was over $400.00 Not a big deal, would still recommend BB to anyone looking for a Mercedes. I will continue to pass the word of a fair and customer satisfaction oriented business both sales and especially service,

David

Oct 1, 2016

Excellent service in a timely fashion No complaints. Highly recommended

Rod Soto

Oct 1, 2016

Atif, the service person is great, very knowledgeable,and educated,, great asset for the company..

Sam B

Sep 30, 2016

This facility is run by first class people from the sales person to the financial person and the person who explained us about the features of our new car. Keep up the good work!

Duraku06

Sep 30, 2016

The staff was really welcoming specially the salesman Orlando was very professional at doing his job. I'm very happy choosing Orlando as a salesman. I will recommend him to everyone that I know.

DR BERTRAND J. BROWN

Sep 29, 2016

EVERYONE WAS COURTEOUS -HELPFUL---AND EFFICIENT. I WOULD GLADY RECOMMEND BENZEL BUSH TO ANYONE LOOKING FOR A NEW OR USED AUTOMOBILE. ALSO, THE FACILITIES WERE ATTRACTIVE AND COMFORTABLE!

George r Cappellini

Sep 29, 2016

great people very personal service and provided great knowledge of the product...

JOan Berk

Sep 29, 2016

You never disappoint. The service and the service facilities just keep improving. Thank you.

DF123

Sep 29, 2016

Arnold did a great job finding the perfect car for me. The service person quickly showed me all the wonderful features on the car. The service is wonderful and the staff is excellent!

Herbert L

Sep 29, 2016

Exceptional customer service at all levels. The employees provided me with a first class experience from start to finish. Talia responded with in one day to my online inquiry. At the showroom, she walked me through the entire process and helped me make my decision to lease my new car. The car was ready the next day and I was also assisted by Tae Kang who gave a complete review of the cars features. He even responded to an inquiry several days later. Talia also called to make sure everything was ok. Thank you to Mike Hill, Victor Hernandez and others who made my visit to the showroom a memorable one. Looking forward to many more dealings with Benzel-Busch.

Kam Tek

Sep 28, 2016

Yusuf Simsek made it very easy for me to buy my new Mercedes. Truly a perfect dealer.

KENNETH KORANSKY

Sep 28, 2016

It's always a great pleasure to bring my car in for a service. The warm, friendly welcome I get the moment I drive in creates an atmosphere of warmth and efficiency. I would be remiss if I failed to mention the absolute fantastic service, assistance, advice and professional attention I receive on each and every visit my Mr, Chris Iseman. I always feel I'm in good hands and being treated with tremendous respect as well as genuine friendship. He is competent, efficient and extremely informative regarding questions about my car, its service and performance. Like my car, he's definately a KEEPER. . My compliments to the general management for the outstanding operation that Benzel Busch presents to the public each and every day. ( Every time a get a loaner I realize that it's time to upgrade for a bigger and better model. Hopefully in the not too distant future). Many sincere thanks. KEN KORANSKY

Glenn R

Sep 28, 2016

This is the second vehicle we purchased through Sallee this year. She is very knowledgeable and knows everything about the vehicles. She will give you an honest opinion and the straight information. It is great working with an honest sales person like Sallee and we will definitely buy through her again.

Lmlevittataol.com

Sep 28, 2016

Have had Benz for half my life never been treated so poorly. Mr Socia has NO clue how to fix cars only to treat customers like trash. I will never ever recommend or use Benzel Busch again. They were no help, didn't fix my car properly, purposely so my warranty would run out and then made sure no other person at MB would help me. They should be ashamed for the way they treat returning customers. Tool my car to a service place and they found exactly what was wrong and why, took a video of everything and now I'll have my say. Car fixed in one day the right way by someone else! See you in court.

Christine Bendul

Sep 27, 2016

Exceptional customer service at all levels. The Mercedes Benz team of employees goes above and beyond to provide a pleasurable car shopping experience.

Ernesto Reyes

Sep 27, 2016

Very nice staff specially David Nieves a very service oriented person

Herbert

Sep 27, 2016

The team at Benzel Busch provided me with a first class experience from start to finish. My initial online inquiry from the Mercedes Benz website resulted in an immediate reply from Talia Colananni and the process started. At the showroom, Talia explained the cars and deals available and helped me make my decision to lease the 2016 C300 4MATIC. The vehicle was ready for pickup in one day. Talia even called me a few days later to make sure everything was ok. I would also like to commend Mike Hill and his team who greeted me and made sure my needs were met on each visit. Tae Kang spent valuable time with me explaining the features of the car. He recently replied to a follow up question. Victor from the Finance Department provided outstanding guidance making sure I had the necessary coverage providing a hassle free closing of the sale. Warm Regards,Herbert Lambert

Steven Lash

Sep 27, 2016

Very efficient and timely visit. Service rep was very helpful and clear with all information

CripDog80

Sep 27, 2016

Need to be better organized because car took to long at Service and the prices are ridiculous along with labor when everything online is cheaper MB parts at that and I can take it to a mechanic for 3x cheaper as I am doing this time around.

nerim veli

Sep 27, 2016

Tim is a great my sister in law deal with him then she told me about Tim great person I will always consult him first

Jane F. Carlotti

Sep 26, 2016

We had a loaner car driven to our door step. The gentlemen p/u our GLC for service, Returning it the next day. We had Three (3) items of concern which were corrected by the service department. Everything was in good order with very little disconnect.Well appreciated.

Helaine Modell

Sep 25, 2016

It is a pleasure dealing with Benzel Busch . Professional, responsive, and an overall superlative experience!!Thank You

ALICAN (AJ) AGTAS

Sep 24, 2016

3 times I visited this dealer but I had terrible experience all times Sossio Sole (Service Manager) is very bad, he is trying to get me hard time.. I don't recommend benzel bush...

George R Cappellini

Sep 23, 2016

VERY GOOD experience overall from sales process to the explanation of the car,White glove service...all the way around!

Janine Dugre

Sep 23, 2016

Incredible service from the time you pull in to the time you pull out of the lot. Very detailed explanations and helpful staff.

Kam Tek

Sep 23, 2016

Best experience ever thanks to Yusuf Simsek. Such a professional. I have been buying cars from different dealers for yours and this was by far the best experience. Thanks for employing people like Yusuf and I will be a lifelong customer. Thanks thanks thanks.

Stefanie

Sep 23, 2016

Benzel Busch is the only place I buy my cars due to its exceptional service!

Dawn Miskee

Sep 22, 2016

Very professional, car was done promptly, loaner was provided.

Joseph Sargenti

Sep 21, 2016

I had an amazing experience like always! Jose Perez is great!

Van Alexander

Sep 21, 2016

5 stars says it all. Thanks to Frank Armando and his team for their excellent care.

LoveML

Sep 21, 2016

This is first time that I was no stress when buying the car in the dealerships. Work with sales associate, Jay Lee. I compared with other dealership car which I considered either one of them (CPO ML350 with different options.) He immediately went to the manager when I mentioned about the price different between the dealership and he brought a reasonable price down. It was pleasure to work with him throughout process.

Mary

Sep 21, 2016

This was a very stress-free experience. Our sales representative was very helpful and informative. His friendliness made our leasing of a new car very easy.

Summer2016

Sep 21, 2016

Attentive, very efficient. Asked questions listened to any concerns I may have. Fully explained what the service was going to consist of. I as always felt as if I was important to them.

Earl

Sep 20, 2016

The staff was courteous and professional and they went overboard to make my experience good.

GB

Sep 20, 2016

The service at Benzel-Busch is always pleasurable.

RichardCrawford

Sep 19, 2016

informative,comfortable and friendly,constant estimate time alerts,free breakfast,comfortable waiting area,cable television,helpful staff,options for tranport to job,option for loaner car,etc.

Alex

Sep 18, 2016

Team was great with completing all and any challenges I was having with my car the last couple of weeks.My service advisor David went above and beyond his role and made with experience with my service easy.It's good too to see that customer service is still important.

Linda Gates

Sep 18, 2016

The sales staff was knowledgable and experienced with respect to the diesels. No hard sell. I left that they were fair in negotiating and in a possible trade in.

njason

Sep 18, 2016

They stayed in touch via e mail thru a few months of car searches with us.Great sales person , Ben Walsh , made the process much easier than usual.Great CPO car and my 3rd good experience with Benzel-Busch.

Lisa S

Sep 16, 2016

Once again, I had a GREAT visit at your location. Getting in and out with a Loaner is the easiest process I have ever experienced with any dealership I have ever dealt with. Jonathan is truly exceptional. I will NOT visit unless he is there as he makes things that much easier for me. To be honest, I work quite a distance away, and a few minutes from another Mercedes dealership. It is because of his professionalism, and the quality of the service that I keep coming back to your location.Many thanks,Lisa : )

Rain

Sep 16, 2016

Great car buying experience. Would definitely use them again. Outstanding all around!

Harry

Sep 16, 2016

My salesperson, Lou Gallo , was professional and experienced. I Leased other cars from him in the past and will continue to do so. I have also recommended him to friends.

Cania

Sep 15, 2016

The service was excellent, cordially and punctually atended...every thing done to our car was nicely explained..every detail or service received was as expected..simply..We love it...Thanks

JCLee

Sep 15, 2016

Benzel-Busch sets the standard for customer care and transparent, trustworthy service. I was nearby running some errands and noticed my vehicle was due for service. I pulled up to the service gate and was greeted by friendly staff who assured me that my car would be processed quickly even though I didn't have an appointment. The service took about 45 minutes and my car was brought around washed and detailed. The interior looked just as good as the day we took delivery!Looking around at the other customers, they all seemed to be relaxed as well. B-B does an excellent job of providing a hassle-free experience. This is a stark contrast to every other vehicle ownership experience I've had in the past.Benzel-Busch seems genuinely concerned with giving customers the best experience. It's fast, detailed and exceeds expectations.

Sal123

Sep 15, 2016

Yusuf our sale person very helpful and knowledgeable. Whole experience was very smooth quick. We will recommend him to family and friends. Thank you benzel Busch of Englwood nj.

Mun Kwon

Sep 14, 2016

It was pleasant experience to purchase a new M-B. Everyone at the dealership were polite and the sales rep. provided me the info. I wanted very quickly. The way they treat customers was so professional.

rnagbe138

Sep 13, 2016

The attendant was courteous, polite and kept me informed till service was completed. The waiting area was cleaned and enough condiments to keep the waiting a worthwhile

VictorDellAquila

Sep 12, 2016

The staff at BB are very thoughtful and professional. They know that your time is valuable and move quickly to solve your issues. And the car wash is a nice touch.....Best dealership in NJ by far

Devinder

Sep 11, 2016

David Tangen was very responsive and kept me informed about the progress of the service. He is excellent.

Gladys McDonnell

Sep 11, 2016

Everything connected to my experience was done with great efficiency and friendliness.

joefish

Sep 11, 2016

Because he spent a lot of time explaining everything. He followed up with phone calls & returned our calls whenever we had a question regarding the operation of new vehicle.

sthomas123atoptonline.net

Sep 11, 2016

Professional People. The Best of the Best. I cannot find this kind of service in any other dealership. They really care their customers. They deserve special applause.

mymercedes

Sep 10, 2016

Honest treatment and evaluation of the problems including all recommendations and concerns for present and future repairs needed.Car model too old to perform all repairs. May consider to replace the unit in a near future.

Rayheslin

Sep 10, 2016

I arrived 30 minutes early to drop my car off. BB took me early and explained everything perfectly. The car was cleaned and ready at the promised time.

PIETRO CAVALLO

Sep 9, 2016

GREAT PEOPLE AT THE RECEPTION , GREAT FOLLOW UP AND FANTASTIC CUSTOMERS ASSISTANCE AND SERVICES.THANKS

kd65

Sep 8, 2016

Professional,courteous.and all done in a timely.manner. Very good representation of customer service.would highly recommend this facility. The car wash was the best so far. Veru impressed with all aspects of this service from lease to first tune up..

Bernard

Sep 6, 2016

My experience was great, one of the best dealers out.

Cindyeis

Sep 6, 2016

Lease price good. Salesman very pleasant, cooperative and professional. Delivery timely as promised. Operation of vehicle and technical features very well explained. Family and I have purchased many vehicles over the years, and we found this experience at Benzel Busch an exceptional experience.

Emmareiya

Sep 5, 2016

I brought my car for service and every one whose involved from arriving and leaving are so courteousalso service oriented.I can highly recommended to others.

Roseann

Sep 5, 2016

The moment you pull into the dealership in the service area you are greeted with a smile! In this hectic and busy world we live in its nice to be greeted with a smile and a good old fashioned how are you! My salesperson Giovanni and the manager Joe Herman were both informative and helpful. This is my second Mercedes from Benzel Busch. I have a friend who I recommended, who subsequently purchased from Benzel Busch. FYI, they had gone to another Mercedes dealer in the area and like Benzel Busch better! Also Tae, who explained the car to me was lovely, very patient and a great personality!

Maria Zinna

Sep 4, 2016

service representatives were courteous, efficient and thorough.

Chinni

Sep 4, 2016

We have more than 3 dealership closer to our house, but i still choose to drive more than 60 miles to Benzel Bush to buy all our cars. Between me and my friends we have bought 6 cars in the last 5 years.Their honestly, service and integrity is unmatched. I first came to the dealership because of Mike Hill.He called me and had the car that i was looking for. I was so impressed by his exceptional service and professionalism that i became loyal to this dealership for ever from my previous one where i bought cars for more than 10 years,After my first buy Joseph has been my sales contact, he is very easy to work with, no pressure selling and is always pleasant and more than helpful in the buying process. Every friend i referred to him have become his fan and will drive any distance to buy from Joseph and Benzel Bush. He is very prompt and no matter what, always gets backs ASAP even when he is off. He always is willing to go the extra mile to help his customers including offering to come on his off day to service , which is just exemplary service that you dont often come across elsewhere.I have bought both new cars as well as Certified cars. Would very highly recommend this dealership over any one .

Miguel Pieter

Sep 3, 2016

Rafael Figuereo Figure is the best Sales rep I have ever dealt with.

Dan12

Sep 3, 2016

This is my second purchase at this dealership and I dealt with Sallee both times and she is so great. Everyone that I encountered there is so willing to help and go the extra mile for you. I got an amazing deal on the vehicle and would absolutely recommend anyone to visit these showrooms.

Satya Penta

Sep 3, 2016

Very fast and efficient. Sallee Pietri helped me with my purchase. Sallee is very smart, efficient and professional. She knows the value of your time. After my purchase I had a couple of questions and she was very prompt and courteous. I strongly recommend Sallee to my friends and family.

T Abbott

Sep 3, 2016

The experience I had while purchasing my car was exceptional! It was smooth and easy and I was well educated in the process! Talia was very knowledgable and made me feel comfortable in my decision-making process. I am very happy with my new Mercedes!Scott was fantastic as well! He went over every detail with me and I feel extremely comfortable with all the features of the car! Great team!

Tamima

Sep 3, 2016

Many thanks to Arnold Priddy and the entire staff of Benzel-Busch Motor Car. As someone who works in the service industry, I so appreciate not just great service but service that creates "raving fans!" From the moment I arrived, a staff person came running out to re-direct me (since I had parked in the service area). I didn't even have to ask. He took my keys, directed me to where I was supposed to go, re-parked my car and made sure I got to where I was going and that my keys were delivered to me when I was ready to leave. Then I had the pleasure of meeting Arnold, who had returned my call bright and early in the day and was waiting for me with all of the information I needed to make my decision. It was a first class experience from start to finish. Thanks you again, everyone!

Toots

Sep 3, 2016

Exemplary experience from start to finish. Our salesman Joe was outstanding and the consummate professional. Facilities were impeccable. Very, very impressive operation! Bravo! We are return and forward to being long term customers.

Mike Kim

Sep 2, 2016

the service was excellent , good trate and the person who attended me was with a great attention and hight quality level ...

Satya Penta

Sep 2, 2016

Excellent customer service. Very fast processing. My sales person Sallee Pietri is exceptional. Very professional, knowledgeable and above all very smart and efficient. I had a couple of questions after I bought my car and she was very prompt to call me back answer my questions.

Choclate

Sep 2, 2016

Customer Service Rep. Arnold Priddy was excellent, he was knowledgeable & professional. There was no pressure, all options were discussed for purchase vs. leasing. He has a great demeanor and worked well throughout the process. The Sales Manager Salvino Architto was supportive and reassuring, Ms. Stacy Fowler put the icing on the cake, our financial meet was painless and ended with a total positive experience provided by the entire Benzel Busch Team.

SusanaCastro

Sep 2, 2016

The team at Benzel-Busch amazed me with their excellent customer service, professionalism and personal touch. It was the best car buying experience to date. Joseph Simsik was my salesman and he exceeded all my expectations. Thank you for my new CLA I love it.

T-J

Sep 2, 2016

This was my first car purchase totally on my own and Doug, Dennis and everyone in the pre-owned showroom made it a very smoothe and pleasant process.

Lucille Shapiro

Sep 1, 2016

Everything from service to the facilities was fantastic!

Bernadette

Sep 1, 2016

Superb customer service. The quality of personnel at every level of customer contact is exceptional. Each encounter is very professional and very personal. I would never consider any other dealer.

dgill96

Sep 1, 2016

Working with Rich Palm for the past 24 years has been a lot of fun, of course he is an expert on his product but also adds an ease of doing business along with a good sense of humor. I have been a Benzel-Busch customer since 1988 and don't plan on changing anytime soon!

John Tansey

Aug 31, 2016

I brought my 2016 Smart Passion For Two in for minor repair. At the same time a software update was necessary. From the moment I arrived until I left the Customer Service was exceptional and the waiting facilities very comfortable. I am glad I chose to purchase my Smart Car from Benzel-Busch.

carrie22

Aug 31, 2016

Took my MB in for service to resolve a hydraulics issue. Chris Isman, who is my service advisor get me up to date on the progress of the repair, which was complicated and took several days. The service performed was under warranty.

Anthony Fonti

Aug 30, 2016

Chris Isman, the service advisor, is truly a gentleman.

Frank MD

Aug 30, 2016

My sales person was exceptional and the process was made easy. It was a total positive experience! I will be back and will recommend others.

Michael DiFiore

Aug 30, 2016

Everyone was kind and professional from the get-go. I watched the mechanic service my vehicle and was impressed with his thoroughness and quick execution of what needed to be done.My service adviser kept me up to date at all times.

Victor G.

Aug 30, 2016

I brought my S550 car in for scheduled service. I received a 2016 E Class Loaner. The level of service is always excellent. Benzel- Busch always makes me feel welcomed and always treats me with respect. Chris Iseman is the best . Everything was taken care off in a couple of days. I am happy.

locat114

Aug 29, 2016

I had an issue with which I was not happy and Elizabeth went above and beyond to rectify the situation.She was truly professional and patient.

Andrea

Aug 27, 2016

Service is always very efficient and as described when quoted. If there is additional work that is recommended they will always discuss it with you.

C. Totten

Aug 26, 2016

Very pleased! Service went above & beyond what I expected. They even spotted an issue that I hadn't noticed & fixed that also. Facility is very nice & I was treated very well. I would (and do) recommend Benzel Busch to anyone!

dolores pavlak

Aug 26, 2016

EXCELLENT SERVICE AND WORKMANSHIP DONE ON MY CAR.

Hodman

Aug 26, 2016

Excellent! Service receivers were super efficient at drop off and pick up.

Yeunseok Choi

Aug 26, 2016

Satisfactory CPO repair and maintenance. Kind employees and good service.

Erinmalzone

Aug 26, 2016

My service adviser was professional and efficient. He kept me up to date with any issues that my GL Bluetec might have had. I have two small children and he kept things going quickly and smoothly.

Harry Greenberg

Aug 25, 2016

Excellent experience! Arnold was wonderful! He made my wife and I feel like "family. "

Wes Ragsdale

Aug 25, 2016

The entire service department team is extremely courteous, well organized, knowledgeable and efficient. For me it all starts with my Service Advisor - Frank Armando. Frank always makes sure that I am fully informed of everything relative to our Mercedes. He always tries to use our insurance policies to keep our costs down and contacts us immediately with any details we need to know.

NJTRADER

Aug 25, 2016

Everyone I came in contact with in the Service Department was courteous and helpful. Bob Berg is always a pleasure to deal with. We look forward to seeing him.

Duarte-Amtman

Aug 24, 2016

Excellent customer service. I could have been kept waiting less time when picking up vehicle from repair, but the attention and attempt to get my vehicle on a timely basis made up for the actual wait time.

Anthony S

Aug 24, 2016

Nancy is always a pleasure to deal with. Very professional and courteous, follows up when promised to. My family has bought several vehicles from her.

Eclass girl

Aug 24, 2016

Benzel bush was a lot more competitive than another Mercedes dealer I had purchased cars from for 25 years. My husband will also be leasing his car from Benzel Bush.

Nick C.

Aug 24, 2016

I received Excellent service, the staff was very helpful and my over all experience was a pleasant one, I would recommend the dealership to anyone who wanted to purchase a new Mercedes.

dandc

Aug 23, 2016

Michael and David were incredibly helpful and totally attentive throughout the service. Responded immediately to all questions/requests. Quick turn-around. Great service! Thank you both!!

Maria

Aug 22, 2016

The repair was perfect but the amount for labor i had to pay was more than double of the actual cost of the repair item. Even thought i had told them what was wrong with the car, they still performed a diagnosis of the car that cost me $224. The cost of the piece they wre reparing was less than $400. I was charged for 4.5 hrs of labor which it came out to almost $700. The total amount i ended up paying was $1,264 for the $400 items piece it need it to get fixed.

JBB

Aug 22, 2016

I brought in a 2004 Mercedes E320 for a much needed service check and was taken care of by Service Advisor David Nieves. David was kind, courteous, professional and very knowledgeable. He understood all my concerns about the car and expedited the service and return of the vehicle to my complete satisfaction. It was a pleasure to work with David and will hope to have him as my Service Advisor during my next visit.

Mike Kelly

Aug 20, 2016

Leased 3 Mercs and will never go anywhere else, even if I move out of the area! Pam Z and the service team are the very best! Don't even bother looking anywhere else - waste of time.

Edward

Aug 18, 2016

The entire staff was extremely helpful and made every interaction a pleasure. No pressure to buy, and they made what is normally a frustrating process completely seamless. The salesperson was even in touch after hours and on his day off to assist in the purchase. Easily the best experience I've had at any dealership.

Gloria P. Vargas

Aug 18, 2016

Excellent service and customer assistance. Keep up the good work!!!

Withheld

Aug 17, 2016

I was greeted promptly and courteously for my service appointment at the scheduled time. The express service representative, Chris, accompanied me to the waiting area which was cheerful, pleasant, comfortable, well lit, provisioned with coffee, water and tasty-looking snacks and fruit,. The room was outfitted with easy to relax in, read or work space. He told me the service process would take approximately 1 1/2 hours, which it did. He came to see me at the hour mark for an interim update to tell me that that car was almost completed, needed no repair and would likely be ready within the promised time parameters. When the car was finished, he reviewed all the diagnostic testing, changes and inspections that were made. He accompanied me to my freshly washed car and thanked me for my business with Benzel-Busch.

CZ

Aug 17, 2016

Their attention to detail is exceptional. They genuinely care about the customer. From the moment I walked through the door, I felt I was in good hands. They definitely go above and beyond.

Anastasios Pennou

Aug 16, 2016

I bought the car November 2015, excellent service and above my expectations. I have bought many Mercedes since 2008. The service was excellent when I left the car for a B-service and some minor repairs.

John

Aug 16, 2016

From arrival to departure the service was exemplary. The service was described to me and I was kept informed of the progress of the service.

Barry H

Aug 16, 2016

It is always a pleasure doing business with Benzel Busch! A no-hassle experience.First class service and well organized delivery of my new vehicle. Look forward to doing business in the future as well.

ethel8

Aug 16, 2016

very helpful and friendly. Took me the same day that I called with a problem.I would definitely recommend to all my friends and family.

Jenny Cannata

Aug 14, 2016

Excellent service. Very professional. I would highly recommend this dealer and will use them for my next purchase.

Ken Mandelbaum

Aug 14, 2016

I have purchased many cars in my life, however, none of my experiences can compare with buying a pre owned car from your company and specifically from Kathy Zagula. She was well versed in the car, highly effective in making every arrangement including returning my leased car and she was a delight to work with. The manager on duty and the finance manager each were friendly, knowledgeable and accommodating. There was never a no to any request I made. A real concern for providing exceptional service and looking to see how they could meet my requests in a way that worked for both Benzel Busch and I was considered. I work with CEO's on leadership, performance, sales and team work for a living and will share my experience with Kathy as an example of what great customer service looks like.

A.M. Linn

Aug 12, 2016

service remains first rate as it has been over the years

TAB

Aug 12, 2016

I have been dealing with Benzel-Busch and Mike Messina since I leased my very first Mercedes in 2007. The experience has been exceptional and Mike has always been on top of everything since day 1. He works extra hard to find the best deal for me and he is proactive in making sure my wife and I are completely satisfied. I trust Mike and the people at Benzel-Busch. It has been a great experience.

Barbara Mullis

Aug 10, 2016

This was the most wonderful experience. Even the valet folks were exceptional. My Sales person Pam made my experience so much fun, not to mention the CLS at the end of the rainbow! Great dealership with wonderful sales people. Even the Service mAnager stopped by to meet me after my purchase to review any issues, concerns or questions I might have.

Fylissa

Aug 10, 2016

My service was exceptional always is and my service advisor Chris Iseman is the main reason that I return to Benzel Busch ...I would choose no other service department and have recommended it to all of my Mercedes-Benz friends.

john lahoud

Aug 10, 2016

This was an awesome experience. Have consistently exceeded my expectations at every level. Highly recommended

rajmb

Aug 10, 2016

Mr Bob Berg was exceptionally helpful in providing service. He even had my car done early as I had trip to Lancaster, PA that day. Excellent ..........

Clay

Aug 9, 2016

Pam was very professional ,friendly Very happy with the whole team that made it possible for me to buy the 2013 ML350 My wife love it thank you again Pam

Francisco Araujo

Aug 9, 2016

Exceptional services and wonderful treament. I really appreciate what the seller did for me.

wnrosario

Aug 9, 2016

Orlando took the time to answer our questions and explain the details of the vehicle that we were purchasing. He would keep us informed of sales and opportunities that were arising for us to make a purchase.

luckyme

Aug 8, 2016

I was at the dealership for a collision repair. It took a bit longer than I expected but no complaint.They have done an excellent job Everyone was friendly and very helpful. I have heard good reviews about this dealership and have witnessed what I have heard to be true.

Gary D.

Aug 6, 2016

Good customer service. Jonathan F. did a great job even in communicating with my third party insurance.

larry sadak

Aug 6, 2016

Second time I'm dealing with Benzel-Bush Motor, and just enjoying quality of service and the teamwork.Happy to continue work with you.Thanks LarryS.

one happy driver

Aug 6, 2016

After multiple visits and many questions, it was quite apparent that Benzel Busch is the by far the beat dealership to do business with. The showroom is immaculate and every person from reception, to sales, to financing and delivery are the utmost professional. I am a customer for many years and have never encountered any difficulties with sales nor service. Lino is an absolute gentleman and an extremely knowledgeable salesperson. He made car buying simple and enjoyable, the way it should be. No nonsense, and no headaches. Other dealerships, take note.. THIS is the way to run a business!! Highly recommended!!

JACKIE13

Aug 6, 2016

GREAT VERY EFFECTIVE AS DAVE WAS IN CONTACT AND WE HAD OUR LIST THE TEXTING WORKED VERY WELL WHEN WE COULDN'T GET IN TOUCH WITH EACH OTHER

ed krawiec

Aug 5, 2016

Chris isman is the best. That's why we have 3 merc benz

Private

Aug 5, 2016

Outstanding service frim Chris I. at Benzel-Busch...Always exceeds expectations in taking exceptional care with my SL 550.Thank-you!

Vince Govindani

Aug 5, 2016

Top notch dealership. I don't go anywhere else for my service!!!!

VGL

Aug 5, 2016

Everything about Benzel Busch is exceptional. The place is amazing and you are treated like royalty. Frank my salesman was extremely attentive and accommodating. I'm very particular when it comes to all the details of purchasing a car and he got me exactly what I wanted for the price I wanted.

benbatya

Aug 4, 2016

Talia is the most awesome salesperson ever!!!!!!!! My entire family loves her and she always makes it easy and treats us like royalty Great dealership

johnlahoud

Aug 4, 2016

Purchased dozens of cars over the years for myself and for clients...Exceptional at every level. Have worked with Jason Burgoyne and he truly knows how to put an amazing sales team together.Most recently worked with Katherine and Jose to buy a car for myself and my wife...best in the business.

Julie

Aug 4, 2016

The entire purchase process was smooth and pleasant with excellent service provided by Mr. Ben Walsh. Also, greatly appreciate his follow-up calls after the purchase.

Mbenz

Aug 2, 2016

Problem solved with my car.My car was in for similar service in May and then again in July. David Tangent was very helpful with providing quick turn around service.Loner car ran great.

Rafael

Aug 1, 2016

The first time I took my vehicle for service at this location I was very impress with the service adviser professionalism, knowledge and courtesy. The repair was completed on time and flawlessly.

ANTHONY PARRIZZI

Aug 1, 2016

From the time you pull up, to the time you leave.. the level of service is OUTSTANDING! - The staff is EXTREMELY friendly, very welcoming and ready to assist you with your needs. They escort you inside their neat and well organized offices and they make you feel like a true VIP... A coffee bar awaits you with a selection of drinks including treats to indulge in and very fresh.I can't say enough about their front end staff, AND even though there's no interaction with their back end personnel - mechanics or fleet repair technician's... their level of service is "STELLAR & RELIABLE."I highly recommend Benzel-Busch as a top Service Dealer, and encourage anyone to pay them a visit!

aporemba

Aug 1, 2016

Tom who I spoke with to make the appointment, and Bob Berg who I dealt with on arrival, were both very pleasant and helpful in getting my employers car back on all four wheels.

Benzy

Jul 31, 2016

I wanted to take the time to write this review, because I received outstanding service from the entire Benzel Busch staff. I live in NYC, and have been coming to this dealership for 3 years. I just leased a newer model vehicle from Benzel. I could have dealt with the dealership in the city, but the service I have received over the years from Benzel Busch is unparalleled, making me a returning customer. I dealt with Lino Cascardi, who has been with the dealership for 20 + years, is extremely knowledgeable and provided excellent service. Lino did a terrific job demonstrating the car, as he carefully explained all the features and details. He spent a lot of time answering all my questions, and even finding specials for me, so I could get the best lease deal. I also dealt with Sal Achitto (the manager), who was great to deal with. The entire lease negotiation process was smooth and actually pleasant. Finally, my car was delivered exactly as promised, on the actual date. I never felt pressured and the entire staff has always made me feel welcome. Highly recommend. And by the way, I LOVE my E350!

VRL

Jul 30, 2016

Bringing my car for its yearly maintenance was quick and easy at Benzel Busch. Easy drop off, pick up and loaner car make for a hassle free service appointment.

Aret Torosoglu

Jul 29, 2016

Excellent. specially my service adviser David Tangen, very helpfully and plight

Maria Aymar-Smith

Jul 29, 2016

Thank you. My service was great. David was great. The only one this I could say is that I wish the pick up / drop off service was available. Seems like it never is when I need it.

TW01

Jul 29, 2016

The service was a pleasant experience, I was looked after by the service team. They had to replace a part which took a few days, but they loaned me a temporary car for the duration. I thought it was expensive for what was done, but I guess having breakfast, car washed, loaner car etc doesn't come free!

fay

Jul 28, 2016

Ive been a customer at benzel for over 20 yearsthey keep getting betterfay

Edward J. Nasiatka

Jul 27, 2016

This 2015 ML350 is the fifth MB I have owned and the second one purchased from Benzel Busch.My service rep. Chris Iseman not only took good care of my car, he also was very accommodating to my wife and me. The service was performed in a timely manner and my MB loaner car was immediately available for my use. I have returned to this dealership because of the great service I always receive, whether it's sales or service the treatment is always professional and customer friendly.

Suad

Jul 27, 2016

Used the express A service from my e350. In an out within an hour. Great service

Locjoe

Jul 27, 2016

was a excellent experience and the service was quickly and very good, I hope other people could have the same experience as me, thank you

Frank Franzino

Jul 26, 2016

excellent--John meyer and staff were knowledgeable about the new model and did a great job in demonstrating the car to me. The car was delivered on the promised date

Sandy Z.

Jul 25, 2016

My car repair service person, Jonathan, was beyond exceptional in not only getting my flat tire repaired in record time, but he also was able to arrange for delivery to my work. I only go to him now in case I need any repairs or services, he truly makes what should be a frustrating experience actually very pleasant.

Shari

Jul 25, 2016

Pleasure to work with. Very professional and helpful with all areas of the process. Pricing was very competitive. Pick up was a breeze. Overall a great experience

Ciro Randazzo

Jul 24, 2016

Lou and Sossio were excellent. Would rate them very highly and will definitely return. Sales and service both provided exceptional service. Will recommend this dealership to others

Ray

Jul 24, 2016

Mr Dennis Hill Best ever so kind and wonderful person to deal with we love him and we will go back to that dealership because of him

Roy Miller

Jul 23, 2016

When purchasing a Smart car and we had some major challenging questions, the answers that our sales professional Arnold had was not just given from a book but rather from the deep experience he has since he has owned 7 in the past. It is this that gave us total confidence in the product.

Cdefalco

Jul 23, 2016

Arnold Priddy was Exeptional!! He was patient with us and when we made out decision he was quick to take get us what we needed

Scottlsml

Jul 23, 2016

After searching for a quality second hand car I came across your web site .A short conversation over the phone and i new I had what I wanted. After entering the store wnd meeting Sallee my sales rep, I was ready to buy. Sallie made the experience a pleasure and even drove me home with my new car since I had arrived with my other as well. I would recommend Sallee to anyone in the market for a New or used car. Scott in finance was also a big help and made it a relaxing experience. Even handing over my money was painless lol. Scott m levy

Henry Montero

Jul 22, 2016

The team is exceptional, detailed-oriented, highly knowledgeable, and patient. They are organized and always ready to answer any questions. The prices are excellent vehicles are top-notch. I recommend this place you won't regret it.

Arthur Ferrara

Jul 21, 2016

I was looking for a specific car and within 24 hours Rafael Figuereo my salesman called and told me he found what I was looking for, it was on a ship being delivered to New Jersey and I could have it in a week or so. Very impressive! Both he and Tim Reilly the sales manager were great to deal with. Made me feel very important. When I went in to pick up the car they were ready for me as soon as I walked through the door. I have leased many cars in the past and never had such service like this, it was above and beyond what I expected. I will be dealing with these professional men again in the future.

ctbarron308

Jul 21, 2016

This dealership is truly excellent. They are always extremely helpful. Very helpful with the service and took time to explain everything that was done. Mr. Berg was very helpful. Thanks for the great experience.

Pato

Jul 21, 2016

Our sales person Lou Gallo is very good and knowledgeable, in addition we getTo be grated by other sales guys and the manager Salvino Architto always adds value to the experience , every time we get our new Mercedez BenzAmazing dealer !

Antonio Trovato

Jul 20, 2016

Great job was treated excellent , got me the vehicle that I wanted the saleman and finance and delivery person were extremely efficient

Kidest

Jul 20, 2016

The repair personnel's were excellent. I did recommend my friend and ho bought a new car from you

Mary Alongi

Jul 20, 2016

Service was excellent as usual.. Chris, Jonathan, Ariel, and Juan were outstanding Helping me with towing and service.. I always feel secure and confident i will be taken careOf like family... Benzel Bush of Englewood are superb.. My only issue is the over pricing of the tire.. It's $100 over the price of etd and tire rack

Valerie Mankoff

Jul 20, 2016

My entire experience in leasing my new 2016E350 was excellent. Both my salesman and the manager were a pleasure to do business with, trying at all times to meet my needs. My one criticism about the facility is that there should be some food available at the snack bar: such as small sandwiches, cookies, bagels, etc. The buying process is lengthy and this would make it more comfortable.

Jhch4u

Jul 20, 2016

Jose Perez was excellent. He always makes me come back to the dealership. He went out of his way to find the car I wanted and to meet the price.

Harold

Jul 19, 2016

Since the start, my advisor Dave was great in giving me all the info I needed in order to get my car fix.At the end I was very pleased with the results. My car look so good. The quality of the work was amazing. All the staff is very professional and well presented.I will definitely go back and recommend this place to anyone.thank you

Fred Lopez

Jul 18, 2016

Excellent Team, great service, very efficiently done.Showed up with out appointment, and they took car of me immediately.Very good customer service and a great asset for the Mercedes Brand.

DALIP MENGHANI

Jul 18, 2016

Very courteous staff. Like they way they handled everything. Entrance to the service sign should be at little high approx 6 ft, It was my first visit and I missed the sign driving at 30 mph. Across the street of showroom you have used car showroom looks like service.

DMM

Jul 17, 2016

Excellent vehicle and customer service. Thank you very much Christopher Isman. Dave & Ann Mihalinec /Bussanich

Josephine

Jul 17, 2016

Exceptional service from management team to staff members. The operations highly professional, friendly and highly knowledgeable. I highly recommend this dealer.

John Andrews

Jul 16, 2016

Great Team & quality service! My express team got me in and out, all details were explain to me and options were given on what I should do.

Jose Perez

Jul 16, 2016

Jose Perez was excellent. I will be going back for future purchases.

Tony Solaia

Jul 15, 2016

the best car dealer ship there is !!the agresta family are true professionals

Jen Doherty

Jul 14, 2016

My car and as vandalized and Frank was able to help arrange my pick up and drop off of my car within a moments notice. He assisted me at every step of the process. He also assisted me with me in regard to any info I needed to give to the police.

MUHAMMED CALISKAN

Jul 14, 2016

Definetly professional team ,Yusuf simsek is one of them. and great experience to work with them.i am happy with my new car. Thanks for all team members in mercedes benzel bush .

Vern

Jul 14, 2016

Giovanni Barbaro took very good care of my mom, and I, before during and after the sale.He guided us through the process of a lease ending,and the new model arrival. Everything went seamlessly.

harvey josephson

Jul 13, 2016

great, everything was done on time and very professional no complaints

Michael

Jul 13, 2016

The entire staff make you feel like you're a valued customer. I will never go anywhere else and have already recommended to my sister.

AlexP

Jul 13, 2016

I like this service facility and I like people that work here.David was very friendly and professional. He answered all my question very fast and setup the loaner car, so I just have a few minutes to make a coffee, and left the service.Thanks much Benzel Busch!Alex

amka

Jul 13, 2016

As usual, a most pleasant and enjoyable experience on purchasing my newest vehicle; class and professionalism all the way. Thanks again to my friends at Benzel. Lino was great and went out of his way to help us and Joe Herman is a true gentleman and is a big reason why we do business with you. You're like family.

asr170

Jul 12, 2016

Benzel Busch provided a positive service experience from start to finish; they came into the city to pick up our car for service. They provided a loaner car for our use (2016 model) while our car was being worked on. And they brought back our car once the service was completed.

martyz15

Jul 12, 2016

one of the most efficient, beautiful and great dealerships I have ever seen.We have great relationships with very helpful staff members in all departments and find Joe Herman to be a real "people person."

ROBERT OSZUST SR

Jul 11, 2016

REALLY NICE PLACE, I USED TO HATE GOING TO THE SHOP, BUT NOW I TRULY AM NOT DIS PLEASED AT ALL. LOVE THE LOANER CAR.

KY

Jul 11, 2016

It was my first time to visit there. Mr. James Scott was very helpful, friendly and professional. In addition, Mike went over my new car system, again it was very nice. I appreciate their work.

Renee Belton

Jul 11, 2016

How is very satisfied with my service and the length of time it took for my car to be fixed. My service manager was excellent

fbc3

Jul 10, 2016

Easy to schedule service, even if from out of town. Our service manager, Jonathan Fleishman, always greets us as we pull in with a smile. Follows up as promised with progress report and delivers clean car as promised on time with service done as described. From the sale experience to the service, this dealer takes its customers seriously and always aims to exceed expectations!

Chinita626

Jul 9, 2016

Because inspecting a little be more from the dealer my firts day when I take my car to service . Now is my second time to go to sevice and is a Little better .

KarenB

Jul 8, 2016

Mike Messina was very, very helpful and addressed our needs in a friendly, professional way. Buying a car became a pleasurable experience because of his great personality.

Valcargo

Jul 6, 2016

The team at Benzel Bush are great listeners to what the customer wants !! I'm grateful for Salvino and John always supporting the right vehicle for my family .

Heartdr

Jul 4, 2016

Impeccable service Courteous attentive The car was immaculateWould recommend David againAnd I'm looking forward to having him take care of my S63

Jean Maritz

Jul 4, 2016

After buying our cars from Doug Ryan there was no one else to consider but him for my daughter's first car. The entire staff is wonderful and Benczel Busch will always have our family's business!

Cammiel M Green

Jul 2, 2016

Exceptional service by my advisor, support staff and pick up/delivery service. I am most appreciative of your understanding of my personal needs, which result in 100% positive results...thank you, BB . cmgreen

Frank Vuono

Jul 2, 2016

Second purchase from Jason Burgoyne, always a pleasure.Excellent dealership, Mercedes should be proud to have dealerships like Benzel- Busch, & Benzel-Busch should be proud of employees like Jason Burgoyne.

Jay W. Lee

Jul 2, 2016

Just satisfied timely work. I don't have to cover fifty word.

MS GREENSTEIN

Jul 2, 2016

AS USUAL EXCELLANT EXPERIENCE. THAT IS WHY I HAVE USED BENZEL BUSCH FOR OVER 25 YEARS

Richard Merckling

Jul 2, 2016

I had a horrible start of my day turned into a incredible experience with MB Benzel-Bush. My lights were left on and I could not stop my car runs a bush quickly send someone to give me a boost I then went in for service to replace bulbs and that was quick and easy. Excellent Service

AllanZ

Jul 2, 2016

Great dealership for sales and service. Would not think of going anywhere else! I've been a customer for over 15 years and would never think of going anywhere but Benzel Busch.

Lois

Jul 1, 2016

Everything was smooth and easy with no bull crap...........................Everyone was efficient and knew their job perfectly.You are lucky to have such a staff as you have.As you know there are many dealers that try to screw the buyer, but not your people.

D.Davis

Jun 30, 2016

Douglas Ryan is an excellent sales associate. Our time with him is always a pleasant.

MarkB

Jun 30, 2016

Could not have been happier with every aspect of my experience with Benzel-Busch.

Amgguy777

Jun 30, 2016

Very professional, attentive, thorough. Listened to my concerns about the car, and provided ongoing feedback re status of the repairs.Car fixed and runs perfect.

andyp

Jun 30, 2016

Bezel-Busch is the Gold Standard for Service. I have been dealing with them for over 17 years. During those years they have serviced my ML320, GLK350 and C240. Friendly, knowledgeable, professional with excellent communication and follow-up with clients. I recommend them highly.Andrew D Pogogeff

A.G.

Jun 29, 2016

Good service, very fast and reliable. Every one makes an effort to assist you and be pleasant. I didn't get a loaner car and someone from the company picked me up when my car was ready... Highly recommend this dealership.

Deanna Feinberg

Jun 29, 2016

Service is always perfect. Everyone is polite and helpful. Atmosphere is superior in waiting area and has wonderful snacks, lovely TV and fabulous coffee machine.

Heidi K. Rigney

Jun 29, 2016

My service manager Mr. Jonathan Fleischmann is truly excellent. My car had a tricky issue, the car was making a sound that no one was able to figure out. He took it upon himself to drive the vehicle, figure out it was welding on the rim that shouldn't be there, had it repaired and covered by insurance and then on top of that saw to it that the head of repair drove the car to reassess if the car drove perfectly. It did not so the car tires were realigned and now my car is in tip top form.Thanks to the efforts of Jonathan, my loaner was driven to my home, my car was picked up and then returned to me with no effort at all on my part.I am very impressed with Jonathan Fleischmann- and Benzl Busch but Jonathan makes me want to continue working with Benzl Busch for the long term.

Joanne Trainor

Jun 29, 2016

Peter is the BEST, BEST!!!! Most professional customer service around..He is wonderful....

Daniel

Jun 29, 2016

I am pleased with the service that l received. When l left my car for 5 day, I received a very good loner car that l enjoyed quite a bit.

WCLBanker

Jun 29, 2016

Mike Messina is the best. Quality guy, straightforward, accommodating, and most importantly, honest. I've been buying cars from him for years and only hope he never retires. Excellent experience all around

Benzl bosch englewood

Jun 26, 2016

Great experienceCar is awsome till nowCathy was friendlyFinancing dep got me a great deal

frank vuono

Jun 26, 2016

It's always a pleasure to deal with Jason, takes all the work out of getting service and getting everything done correctly. Never a problem when dealing with great people like Jason.

tonyc

Jun 26, 2016

You must try it to believe it. From the call to set up the appointment, to the feed back, to the explanation of charges. The best.

SBM

Jun 25, 2016

Visited Benzel-Busch looking for the new C300 Coupe. I had made an appointment with Elizabeth, which she confirmed in a professional manner. We spent three hours test driving and learning about not only the C300 coupe, but other Mercedes' as well. Elizabeth took the time to answer all of our questions. Although we didn't drive home that day with the C300 Coupe, we know one day we will, and Benzel-Busch will be the dealer we buy it from. Elizabeth made us feel like family.

Fran Rosenblatt

Jun 23, 2016

I was thrilled with my salesman James Scott and due to his hard work the sale was made.He was outstanding along with all the personnel.

DAN SASSON

Jun 22, 2016

Very good service, price is high but the quality of service is 10great customer service, pro team, first quality service

LSF

Jun 22, 2016

Went to dealer when warning indicators started co.ING on for lights and tire inflation monitor.within 45 minutes car was checked and I was told only problem was battery wearing down (96,000 miles).but replacement could wait till next service in several months. Everyone was courteous, friendly and there was no charge for the check up. Great place!

pflowers222

Jun 22, 2016

I called the service department at 11:10am Saturday and was able to bring in my vehicle immediately. They diagnosed the issue and repaired in less than a hour. The entire process of dealing with all of your employees was outstanding. Thanks so much.

helena

Jun 21, 2016

I had a visit to your dealership because my C300 MB had a malfunction in the GPS system. Mr. Herman was very nice and professional in deal with my loaner car and repair issues. I am very much satisfied.Yingmin Liu

Art Kozyrovicius

Jun 20, 2016

Excellent customer service and facility! Consistently great since the day I bought my car there 3 years ago.

Anovich22

Jun 20, 2016

I've been doing business here for quite some time, but I had a 15 year hiatus. I went back after all this time to find that the red carpet was out for me, and I was treated like family. I couldn't be happier

DutchRoelofke

Jun 20, 2016

Professional, friendly and courteous. These are frequently used words to describe how we evaluate a purchasing experience. In my case, I mean what I say: Sales, administration and concierge were great to work with. Sales (James Scott and Tim Reilly) structured my deal which included a difficult trade-in, administration (Stacey Fowler) explained all financial details and the concierge (Edwin Ryan) gave perfect instructions on how to operate the vehicle.Outstanding service by all team members! My compliments to Benzel Busch!

Ken in NJ

Jun 19, 2016

Personal attention, easy loaner cars always available, beautiful waiting area, fast service, convenient location, a bit expensive to service a car after the warranty has expired, but it is a Mercedes after all.

Arl5

Jun 18, 2016

Was very pleasant and easy to lease car. I enjoyed working with Ron Chin. He would respond quickly with any infromation I needed as well as explaining everything .

Count

Jun 17, 2016

Excellence, professionalism, quality service which what is expected of a Mercdes Dealer. Nothing but the BEST! Can you say Mercedes?

Noreen

Jun 17, 2016

I have a C300 that I bought from another dealer -to be honest the car has been nothing but trouble but I have to say Michael Markiewicz in the service department of Benzel -Busch is the best! I had really had it with my car and Mercedes in general but he has really helped to restore my faith in Mercedes. I am sorry I did not buy my car from Benzel Busch.

sean newsome

Jun 17, 2016

It was fast and service rep. was very courteous and professional

Lisadeli901

Jun 17, 2016

From the moment we walked into the dealership to pick up our ninth car we have always been treated with respect, care and professionalism. We have a true friendship beginning with Tim Reilly to Giovanni Barbaro. Tony said he wouldn't work with any other dealership or team!!! We have the best!! Thank you Tim and Giovanni !!!! Your friends, Tony and Ann Marie LISA

MaryConboy

Jun 17, 2016

Scott was friendly, knowledgeable and helpful. His estimate was accurate and service was prompt. The car came back clean. Plus we like your coffee machine.

Charles Pontillo

Jun 16, 2016

As always, Benzel Bush provides exceptional service across the board, truly on par with the outstanding quality of Mercedes Benz. Over the past eight years I have had the pleasure of working with Ben Walsh who always proves himself a true professional and his attention to detail is impeccable, as is the stellar level of service he always provides. Benzel Bush has always proven to extend the best pricing without the hassle of tedious negotiations. That's one of the reasons I had leased my SL500 from Ben two years ago, although it was being shipped for use in California, as well as my wife's SL500, leased at the same time, which was shipped to our Florida residence. Although I incurred the extra cost of shipping, the cars were shipped by Benzel Bush to the respective location and the experience was nothing short of pleasurable.I have never had pause for concern, nor one complaint to speak of and I commend the ownership for it's diligent efforts in maintaining an outstanding staff, meticulous facilities and without question, superior service at every level.

AcquiredVision

Jun 16, 2016

Was not my first choice due to the distance from my residence. After Speaking with Chris Taccetta I couldn't wait to make the drive out there simply to meet him face to face. Chris is straight forward and exceeded all my expectations. He restored a comfort with Mercedes Benz that 2 other "local dealers" could not provide . I drove in with my trade drove out with a new car all within an exceptional time frame. it couldn't have been easier! Thank You

moishe2

Jun 15, 2016

Everyone was outstanding. Quick, easy from start to finish. Professional, caring, easy, and kind. From start to finish Sossio Sole and Chris were both outstanding. I continue to buy cars from Benzel Busch not only because of the car but service dept can't be beat. Please tell Sossio and Chris how great they are. Can't say one negative comment. Keep up the Excelkent work Benzel is fortunate to have such professionalism in the organization. No one better than Sossio Sole.

Frank Kukulya

Jun 14, 2016

I would like to thank Kathy and the entire group for making this the MOST PLEASURABLE car buying experience ever !! . True professionalism with a very friendly make yourself at home approach !!. Each and every member is dedicated to providing the best service in the business. Thank you all !!!

JJ Acosta

Jun 13, 2016

Our experience was nothing short of exceptional. From the moment we entered the building we were greeted with warmth and attentiveness. We were approached multiple times to ensure that we were being helped and comfortable. Pamela located us on the sales floor within 60 seconds and what usually can be a trying ordeal became by far the easiest big ticket purchase of my life! She was beyond prepared. Her anticipation of what needed to be done was that of a true professional. We traded in two vehicles and leased one in less than an hour. Kevin also worked with my wife and I in the vehicle and helped two un-techie people feel comfortable with all of the bells and whistles in the vehicle. I'm pretty sure one can launch the space shuttle with all that gadgetry! All in all we would definitely return to purchase our next vehicle there. Thank you,JJ Acosta

Charlie

Jun 12, 2016

We Love the Car it's a great it drives good. It's the Best Car Ever I wanna thanks Bezel Benz

Michelle LaBruno

Jun 11, 2016

Great service and repair on 2013 E350. Repairs completed in a timely manner and loaner car was made available for length of repair.

MoMa

Jun 11, 2016

Excellent! Everyone was very helpful. As a whole all of the employees were curteous, detailed, and timely. They made me feel at home - making me feel comfortable and making sure I was well taken care of.

Edilberto G. Jimenez

Jun 10, 2016

You have an excellent process, from the time of car selection, documentation, explaining the features and functions of each part of the car, up to servicing the car. I like your dealership that is why I also encourage my wife to purchase her car through Benzel-Busch Motor at Englewood. Thank you.

Dr Russell Perry

Jun 9, 2016

Excellent loaner exchange at work.Notified of car service and completed date.

Fredda Kray

Jun 7, 2016

Exceptional service with my sales person, sales manager and all greeting personnel. Dealership is beautiful, beverages, snacks, etc. all provided. Lovely reception, all friendly and knowledgeable. Price on cars is negotiable. Review of your car is fabulous and the person who goes over your vehicle is first rate. I have been using this dealer for the past 12 years and I am never disappointed.

Bembu

Jun 7, 2016

I was able to purchase and drive off with my wife's flawless CPO within 3 hours of contacting Elizabeth. Both her and Scott were a pleasure to work with and I'd definitely refer them and the Benzelbusch team to anyone who values exceptional service for a great product. Thanks again!

Mark

Jun 6, 2016

Really outstanding service, the one thing that annoys me, and this is probably a little petty. I don't care the service techs or who ever listens to the radio, just put it back to where you found it. Lol.

Vito

Jun 6, 2016

Excellent experience.My salesperson and sales manager were very attentive to my needs and we were able to get the best deal possible without any surprises.5 stars in my book!

Alan 23

Jun 5, 2016

Don't take it from me. Go see for yourself !! The service was great the people were nice . This is my first Mercedes, they made me feal like family...

Qteecharlise

Jun 5, 2016

This dealership was all that I could ever want in a dealership they were quick, they delivered on their promise with exceptional service. Great job!

Josh Velez

Jun 4, 2016

From the moment I walked into Benzel Busch in Englewood, NJ almost a year before my buy, I felt that it was the only place to make the move. We met with Lamont Saunders, a young, distinguished and perfectly trained sales associate. Though he bears the title of car salesman, he is far from just that. Lamont made it a point to keep every aspect of our life in check for our own edification and reminder down the road. Lamont encompassed the entire fiber of the Mercedes-Benz brand and lifestyle and introduced us to it in the finest of ways. We went with a 2016 E400 4Matic and are so thrilled with it. This dealership, and more so Lamont, receive our highest level of recommendation.

Luvcakes

Jun 4, 2016

very professional and helpful when purchasing a vehicle.

olgam

Jun 4, 2016

Very helpful & tried to save me money. Would go again.

Ray Agnello

Jun 4, 2016

Lino Cascardi and David Nieves provided excellent customer service.

PARK129

Jun 4, 2016

The key replacement for my '99 S500 was seamless as well as painless. Chris Iseman was both informative and supportive. The total experience was appreciated.Sincerely, Dr. Thom Kelly

a charles tiso

Jun 2, 2016

The sales person went out of his way to make the purchase seamless.

Beata - nj

Jun 2, 2016

Beyond expectations.!!! John M. gave us all the time we needed ! No rush. Just a pleasure. All the employees very attentive. If shopping for Mercedes just this location. Trust me! No wonder why they have such a high reviews.

Chris

Jun 2, 2016

You feel "sold to" at most dealerships. You feel"catered to" at Benzel Busch

edmar petterson

Jun 2, 2016

I am a loyal fan and am fortunate to be working with the A team of Frank Armando and Frank Lauro,- probably because of my history with the dealership. I am never disappointed with Joe Herman's sales team. I cannot say the same for service---if it is not Armando, it can be a challenge. There seems to be a large turnover in the service department---upper level management needs to focus on better training and monitoring of this group.

PRF

Jun 2, 2016

Professional service center; excellent client experience from start to finish. Frank Armando is a true professional.

robert ryder

Jun 2, 2016

I have worked with Michael Messina ( Benzel Busch ) for years and he is better than ever !! Great to work with.

Christ

Jun 2, 2016

The sales person, Giovanni Barbaro, made the experience educational, efficient and pleasant. This is the second car I leased from BB in the past 6 months.

don

May 30, 2016

David Tangent was terrific. The service department is always very accommodating and professional.

Jorge & Teresa Lopez

May 29, 2016

Everyone I spoke was nice everything was nice and smooth

Maria Muzzicato

May 29, 2016

Excellent would highly recommend this dealership. Giovanni was excellent

Benz S63

May 29, 2016

My service adviser was excellent. He got my car fixed right away and was very attentive. The valets outside could have been dressed better. Overall it was a great experience.

Alexariaso

May 28, 2016

Don't think it twice, Benzel Busch has the best service you can find!! Very professional and friendly, you get treated like family!! The cars are amazing and the purchase experience goes beyond expectations!!!

Gracie

May 28, 2016

Make every effort to keep Frank happy--he is superior on all counts and you don't have many like him---would not be a 5 without him.

Ulysses

May 27, 2016

Chris Cresskill my service representative was courteous and knowledgeable. My"Express Service " experience was timely and without delay. My wife and I as long time BenzelBusch customers will continue to recommend the dealership and especially the Mercedes Benz product that has been a staple of the BenzelBusch family from its inception.

Don S

May 26, 2016

Sales team was great Jim Scott in particular took care of all our needs and questions. He was highly professional and very knowledgeable. Joe and Tim the GMs made everything easy. Great place to buy your next Mercedes.

Jacek Czernek

May 26, 2016

Outstanding Dealership. BesMercedes service department .Friendly staff, spotless facilities.Mr Berg, who was the advisor, is the the most knowledgeable Mercedes employee I have ever met.

Kathy Menaker

May 26, 2016

Car was in for a scheduled service---done in a timely matter--was able to wait for car

Barry07601

May 26, 2016

I was suspicious at 1st when they told me my left rear chock needed replacing... 6 months later they said it again.. had the word done and my car is now 100% better.. class act!

ezyernie

May 26, 2016

Who wants to have to get service for a flat? The first problem is.... YOU HAVE A FLAT! At Benzel-Busch I was treated exceptionally well and they even finished with a tire balance and a car wash. The attendant, Chris, was helpful and pleasant. The price was appropriate for all the service provided and The whole process was roughly an hour on a very busy Saturday.

ilko

May 26, 2016

Dropped off my car for a routine oil change using the "Express" service. The staff is very friendly and courteous, service is perfect, everything was as promised. Thank you!

Maintenance experience

May 26, 2016

You can expect them all at Benzel Busch, felt at ease when I met Chris, very fluid experience, from drop off to a loaner and prompt return of my vehicle upon completion, great experience overall.

Vanessa Jones

May 25, 2016

I have walked in and out of several Mercedes Dealerships for the last few months. However, I had the opportunity to sit with Elizabeth Kalaj (Sales Representative) I did not leave until an accomplish deal was made. Elizabeth has interpersonal skills, she is pleasant and knowledgeable and if she is uncertain about something, she will acquire the knowledge. Yes, she has character. The show room was exquisite and elegant. There was no pressure, I of course already knew exactly what I wanted, and Elizabeth made certain I got it! The process was a breeze. I would not go anywhere else after this experience. I live in New York, I have visited dealerships in other states, such as, Orlando Florida, New Rochelle New York, and White Plains New York and Benzel-Busch of New Jersey is the best! I am loving my Brand New 2016 GRC 300 4 Matic! Thank You Elizabeth Kalaj **********When making your purchase don't forget to ask for Elizabeth**********

willard hayes

May 24, 2016

CUSTOMER SERVICE WAS GREAT .EXPERIENCED SALES STAFF WORKED WITH ME ON ALL ISSUES FROM PRICE, INSURANCE JUST EVERYTHING WAS OUTSTANDING, BEST DEALERSHIP I BEEN TO SINCE I STARTING BUYING CAR.

Chris Taccetta

May 24, 2016

I called Chris Taccetta to tell him that another sales person never got back to me and that I wanted help in buying a car and he was quick to respond!

driver175

May 24, 2016

Benzel-Busch is a great dealership to buy a car from. From the moment we entered the showroom we felt genuinely welcomed. It is a comfortable setting to browse around in. This was far from the first time purchasing a car from this dealership and I can honestly say that this company prides itself on providing great service.

Tom Biggar

May 24, 2016

B1 service went off much better than the first experience. Wheel repair and Front MB Star damage were completed flawlessly. Car was returned newly cleaned and looking great. Unfortunately just as the car was being returned there was a downpour....now if Benzel-Busch could only improve the weather...

driver175

May 24, 2016

My family has had a relationship with Benzel-Busch for 20 years and have never considered changing dealerships. I would rate the service to be impeccable.

SmartOwner

May 24, 2016

I was very pleased with the service I received, the first one I'd needed since the purchase of my used Smart Car in February. I had noticed a squeak in the brake pedal, and according to the receipt/report, the technician(s) put in a really comprehensive and arduous process to determine and eliminate the cause of the squeak. I also liked the fact that I was given the use of a loaner car (a Smart that was better than my own car) and that I was able to pay for the service online.

Leon

May 23, 2016

The whole service process is designed by Benzel-Busch around the customer. I called with a minor defect (headlight out) and they could help me first thing the next morning. The service representative asked a few pointed questions and then explained what they were going to do. While waiting in a comfortable lounge with wifi, my son could watch the repair happening through the side window. I was out within an hour with a fixed car, which was cleaned for free and paid in total hardly more than if I would buy the items myself, yet they did the repair for me. The whole experience was outstanding and I hope my next car is an MB so I can keep coming here for maintenance and service.

johnwayne

May 22, 2016

Everyone (Doug Tom Jason & Scott) was a pleasure to deal with. They were all very knowledgeable andextremely cordial. I am not a very verbose person so this is all I"ve got.

zihang

May 21, 2016

very good everybadly is kindnesses, I will recommend this shopTo my friends.

Hiveen

May 21, 2016

Your company ,services and employees are the best ,I was so happy with everything .... the salesman Joseph Semsek was gentleman & patient ..we love Mercedes so much

Leon

May 21, 2016

What an amazing and flawless customer service! My left low beam headlight died, which is a pain to replace in MB E350. I called Benzel-Busch late afternoon and they could help me the next early morning. I got welcomed by a true pro, who explained what they were going to do and offered a car wash if I had enough time.I then waited in the lounge while enjoying an espresso and while my son was watching the repair through the glass side. The costs were hardly more than just buying the light bulbs myself and I was out within an hour with a feel of "they took truly great care of me". Hope my next car will be MB so I can get the service here.

Dana

May 20, 2016

Everyone at the dealership was pleasant and accommodating. I very much enjoyed working with Giovanni. He is was extremely pleasant and thorough. He took me through the whole process from beginning to end. I drove out of there with a new car!

Rixburian

May 20, 2016

Great day to take delivery.Very fiiendly people I like doing business here at Benzel Bosch.I am tired no more words are forthcoming from me

Sabino Cirillo

May 20, 2016

They were very friendly and service was perfect. Everyone did their part to make my time there fast and pleasurable. Organized so their was no wait time.

Aijaz Nanjiani

May 17, 2016

Couldn't have asked for more. Each and every step was carried out and executed with precision, right from the car pickup from my office to the dropping back.

James DeMknno

May 17, 2016

Best dealership out there! Love Larry Nash! Best service ever!

Alex is happy

May 17, 2016

There is not pressure to purchase. I've brought 2 Mercedes Benzs with Kathy Zagula and have nothing but praise for her customer service. When I'm in the market again, I'll be back!

Armenkh

May 17, 2016

I purchased a 2013 SL550 from Benzel Busch. The sales person Sallee was extremely pleasant and professional. She answered all of my questions and was a delight to deal with.

Fsullivan14

May 17, 2016

Smooth and easy. No issues. Everyone was nice. I was in and out. I would recommend you to fellow Mercedes owners. Thanks for making it run smooth.

LLW

May 17, 2016

We were scheduled to go to Washington DC on a business trip in 2 days when a warning light displayed on the dash. Benzel- Busch took the car in the next day and repaired the car the same day. Business trip went on as scheduled

hf

May 16, 2016

Rich Palm and his staff did an incredible job. Thanks!

RG

May 16, 2016

All the people at the dealership was extremely nice and helpful. My car was serviced in a timely manner. Would recommend this dealership to everyone. Customer service was amazing.

Emmieda

May 16, 2016

I was on the market for new vehicle and decided to lease Mercedes Benz thanks to patience and honestly of Rafael Figuereo!! Rafael is a tremendous salesman and took the time to answer all my questions and phone calls. This was a big decision for me and with the help Rafael and all the staff of Benzel Busch I feel that I made the correct decision!! I recommend Rafael at Benzel Busch trust me you can't go wrong!!! Note: To date, Rafael is still available to answer any questions I may have even though the deal has been completed. I love my C300 4 matic!!!

Minsoo Kim

May 16, 2016

Recently, I changed my flat tire. They not only change my tire, but also check entire whole my car and find out & fix so many stuffs. They are all professional in top and bottom.

James DeMinno

May 15, 2016

Amazing dealer! Larry Nash in sales the best! Service great! The best out there!!

Jaqueris Belliard

May 15, 2016

My sales person James Scott it's the best, and everybody at the dealer customer service the best!!!!

jsurow

May 15, 2016

Needed new car quickly after recent MB purchase was 'totalled' in an accident- and my salesperson was VERY helpful. Price was good. I was very happy.

Mercodevie

May 15, 2016

No matter what brings me to Benzel Busch, I have always received superb service; this time was no different. No service is too small to be provided with utmost professionalism at Benzel Busch. That is why I always feel confident about what to expect when any of my two vehicles are taken to this dealership for any kind of service

2013Smarty

May 14, 2016

Fast and attentive service; Great facility to wait for car; Appreciate that they gave me a service appt. on short notice.

Seth Gross

May 12, 2016

The Benzel-Busch staff was attentive, very courteous, and professional. They kept me well informed every step of the process.

Withheld

May 12, 2016

Fabulous service, great people, nice drivers and online pay option is great and easy

Acampana

May 12, 2016

Everything went really well during the entire process. Nancy and Stacey are great to deal with. We were able to close the deal in one day. Strongly recommended.

DanaS6

May 12, 2016

I just had a baby a couple of months ago so car shopping was the last thing I wanted to do...That is, until I stepped into Benzel-Busch and met my sales associate Rafael. Normally the sales person is overly aggressive which causes anxiety. Rafael was so far from pushy and had the patience of a saint! The showroom was closing and never once did he look at his clock or rush me to get out. He knew my time was limited due to the baby and worked out a schedule that accommodated me when picking up my new car. The best part was he even had the dealership pick me up so I could get a babysitter for my son. Above and beyond is what he went for me and I can't thank him enough. Aside from loving my salesman the car he guided me into was a perfect fit for me. Every day I get into it I feel safe and stylish! For me I not only landed a great car but feel like I made a friend. Benzel-Busch is lucky to have Rafael as an employee. Amazing customer service ALWAYS with a smile is what Rafael is about. Consider yourself lucky if you have him as your account representative because he will never steer you wrong! Thank you times a million Rafael you certainly have me as a customer and I will absolutely pass on the word to anyone looking.

John Lahoud

May 11, 2016

As always, best experience. I drive past a Prestige Mercedes with only one destination in mind...Benzel Busch!

Rob

May 11, 2016

Excellent buying experience, the salesmen are knowledgeable and courteous.

Steven Wrubel

May 11, 2016

Overall Excellent experience. I would highly recommend this dealership.

benzel busch

May 10, 2016

Min Kim was my service coordinator and is a true professional

Lepero

May 10, 2016

Everything went great from the moment I pulled into the driveway.. The girl greeted me and asked me if I had an appt. I informed her I was a bit early and she replied " absolutely not a problem". Tom came out and introduced himself and noticed the bulb was out. He assured me it would be taken care of and my car would be washed afterwards. Everything was done and the senior tech in the express service area Ahmed I think his name is.. Changed the bulb right away. Tom then came about 20 mins later and handed me my keys and said I was all set. My car was washed and even my weathertech liners were washed.. Wow excellent service. I would definitely recommend and will continue to place my trust on Benzel Busch express service and entire service dept. Great coffee all the time to top it off..Tom... Great job getting me in, and out without a hassle...

noelle martini

May 9, 2016

I had a great experience with the purchase of my car. all staff members were friendlyknowledgeable and professional. I will continue to buy all my cars at this dealership.

Paininass

May 8, 2016

Mike min Kim so polite & accommodating made it a pleasure. Also loved that my car was washed as a bonus! I don't like being told how many words to put in my review however. So service good survey bad

Gls450owner

May 7, 2016

We were amazed by the professionalism and kindness that they showed us from start to finish. Would definitely recommend this dealership and the all the people involved. Was a great experience overall.

KarinCapra

May 7, 2016

I would never go anywhere else. Best experience ever. Kathy and Scott kept me updated through out and got me my dream car within a few days.

Pally508

May 7, 2016

If you want professionalism, knowledgeable, courteous treatment from a car sales Rep, then Benzel Busch is where you need to come. Everything possible was done prior to me picking up my new vehicle so I was out of there in no time and in my new car. I wouldn't go anywhere else.

Smoothdoc

May 7, 2016

Great service. Everything was easy. Transition was smooth. The whole process was straightforward and painless. I really do not want to give a longer review. Great service. Everything was easy. Transition was smooth. The whole process was straightforward and painless. I really do not want to give a longer review.

ginger123

May 6, 2016

I felt comfortable with the exceptional service that I was given and the complete outcome come from beginning to end when the car was delivered. I

Joujak

May 6, 2016

The entire service team at your dealership was exceptional during the entire service experience. It was extremely professional, courteous and exceeded my expectations. Thank you.

G.Boctor

May 5, 2016

Thanks to John Powell , great service coupled with tremendous amount of care and courtesy.

I Oster

May 5, 2016

great experience and friendly, competent as well as fast service

Cathy

May 4, 2016

Took my husband's car in for regular service, great experience as usual! Everyone is so polite. Chris E., our service agent had a loaner waiting for me as usual & I was in & out of there quickly. The waiting area is so clean with complimentary coffee & sandwiches. Doesn't feel like your in the service department!

Blake26

May 4, 2016

I was able to drive in without an appointment and they took care of me immediately. They verified my tire and wheel coverage and had me back on the road within 1 1/2 hours. The wifi in the lounge enabled me to work remotely while I was waiting. Great dealership, wonderful employees! Highly recommend

Tom Connors

May 3, 2016

The Service representative I dealt with was extremely knowledgeable and a pleasure to work with.

don droppo

May 3, 2016

Lou was a pleasure to work with. He was responsive, thorough and made the car buying process easy. This is the first Mercedes I bought from Benzel-Busch and look forward to buying many more!

Bob Mueller

May 2, 2016

Purchased a 2013 C.P.O. mercedes and was very happy with the service, price and trade in value. They made it very easy to do all the paperwork and I didn't have to wait around for hours. A tech went through all the instrumentation and features with me. They went out of their way to make purchasing this car a good experience

CLMiller

May 2, 2016

The service staff is gold standard. Chris, Jonathan and Scott were very helpful and provided excellent customer service.

George Jurecky

May 2, 2016

As always, I was completely satisfied. I am a loyal customer of Benzel-Busch since 1986, on my 16th Benz vehicle, and would never go anywhere else.

Kevin F

May 2, 2016

A very pleasant non pressured experience,I've bought from Benzel before and hold a very high opinion of them.

wook cho

May 2, 2016

I was really satisfied with service Mr. Mike who provided excellent service informing what should be done with my car to be repaired and keep me updated.

jesse123

May 2, 2016

Larry took care of everything, service, pricing. He was easy to deal with and will continue to get my Mercedes Benz's from Benzel and Larry.

suzette123

May 2, 2016

All of my needs were catered to and all questions answered. The pricing and AMA return were disappointing as I was not able to know ahead of time what the numbers were going t be so I would have been a little more prepared. This will affect greatly whether I will purchase a 5th Mercedes or move on after this lease has ended.

bill tullo

Apr 30, 2016

Best in the tri state area ! Facility...Sales staff....Service and Parts Dept.....location in town near everything !

Dave300

Apr 30, 2016

Great salesperson in Talia. Very efficient and friendly. The experience was smooth and the staff was extremely knowledgeable with regard to helping me to adjust to a new and advanced vehicle

Gregcoyle

Apr 30, 2016

Giovanni was a pleasure to deal with and Ariel was very helpful going over car with us, Joe Herman was also great to deal with

Frank B

Apr 29, 2016

Great Experience again. this was my 5th purchase from this dealership.

John

Apr 29, 2016

This is the second car I have leased through benzel. Came back that's to excellent custom service and honesty - Giovanni Has been my contact at the dealer - he's a consummate salesperson and delivers incredible customer service. He's a gem. That is why we came back.

BenzFan

Apr 29, 2016

Always proceed with caution when dealing with anyone from this dealership. You can't trust anyone's word these days. Got the shaft from Michael Hill. Thanks

Sal

Apr 28, 2016

Michael Markiewicz was very friendly and professional.

Cweed32

Apr 27, 2016

Jose was professional and made the car buying experience stress free. They have a large selection of pre-owned cars making it easy to find the car that's right for you.

RT

Apr 26, 2016

Implacable service, friendly team, the fact that you can view the workshop and see how they treat the car and the repairs, is very reassuring. In the summer - having some cold drinks (and not only hot ones) will be highly appreciated . The took the car in the time of the appointment and return it just on time.

garybear10

Apr 26, 2016

traveled a good distance to this dealership just to look around and ended up purchasing a vehicle! Staff was helpful and professional. Picked up the vehicle a few days ago and did not encounter any glitches...smooth transaction!

Gene Pagnozzi

Apr 24, 2016

Treated fairly and professional by my salesman, Lou Galo. He makes the buying a new car an enjoyable experience. Went above and beyond to accommodate our requests.

Linda Nemeth

Apr 24, 2016

love the way they treat their costumers,very friendly staff would come back again. We were looking for pre owned car for a reasonable price and they make it true. Thank you Sallee.

Maury castro

Apr 24, 2016

For me was a nice experience, I'm happy with the car y si volveria a comprar en el mismo dealer y con el mismo vendedor, a tal punto que logro conseguir el color rojo que yo queria y sin estar el carro en el dealer,Thanks Robert I really appreciate.

Tom Polito

Apr 23, 2016

Service was excellent from the moment I drove into the dealership e the moment I picked up my vehicle

oli609

Apr 23, 2016

I live near Philly. I called Sal Architto, told him about my S550 that i purchased some where else. That car was not the right fit for me. I was so upset with my other dealership, they would not help me, in finding something . Sal was so kind and worked so fast to put me in a car that was "the" right fit for me. Not only did he find me another car, Rafael Figuereo the salesman and a man from their service dept, drove the new car to me and took the s550 back to north Jersey to be sold . We are now forever Benzel Busch customers! Thank you so Much!

Dina Finocchio

Apr 22, 2016

Always a great experience at this dealership. I appreciate their professionalism and how they go out of their way to make car buying/car service painless and convenient for the customer.

Happy

Apr 21, 2016

This was my second New car from Benzel-Busch my experience as always been stress free, fast and easy. everyone at the dealership as always been friendly and pleasant.Leo was very organize getting me the paperwork done a head time which made picking up my new car simple and fast. Tim Reilly the sales manager is one of nicest manager in the car dealership businessI have brought 5 Mercedes,the last 2 at Benzel-Busch as long as the dealership doesn't change I will be back in 36 monthsThank you to Leo and Tim for all your helpMarguerite

Johnorr

Apr 19, 2016

This is the second Mercedes I have leased from Benzel Busch. I ordered it over the phone which indicates the faith and trust I have in the dealership and particularly Pam Sieradzki who did a wonderful job in assisting me through the entire process. As a result I have a strong sense of loyalty to Pam and the dealership.

Scott

Apr 18, 2016

Excellent. Enjoyed overall experience. Salesman was pleasant and helpful.

Jo

Apr 18, 2016

Jose Perez helped me a lot. He was professional and patient with explaining details and all service to me. He was friendly and promptly reply your call or mail.

Richard Hurd

Apr 17, 2016

The quality and professionalism of this dealership is amazing! I have never encountered a better dealership, or any other business for that matter. Purchasing my used GLK 6 months ago was a pleasure.My salesperson, Kathy Zagula, scheduled my appointment and made sure everything was set so that I could see the vehicle I was interested in when I arrived. We talked about price and financing, and while I had a very low locked rate from my credit union, she showed me how using MB financing, which was still low, included several incentives that made their offer so much better that it was impossible to say no. She also helped me negotiate a fair price, and explained the warranty and prepaid service contract that was included.She has followed up with me three times in the last 6 months to make sure everything is fine. Last week I had my first "B" service, and my service advisor,Scott Bateman, handled everything quickly and professionally, explaining what they were going to do, and also what they would be doing the next time. The vehicle was ready sooner than I expected, washed and vacuumed.When I returned to the dealership, I asked the receptionist where the mens' room was. She came from behind the desk and took me too it. I have definitely found the best dealership I could ever imagine.

Ivanjay

Apr 17, 2016

Awesome service, learned all about my new car and had all of my questions answered. Followed up with emails and phone calls in order to see if I had any further questions. Great experience!

Jane s

Apr 17, 2016

Everyone was kind considerate spent alot of time with usMoved cars out of showroom so I could seeCar colors in different lightsNow that s service!!!I bought a car within and hour and am goingBack next week for another lesson which tellsMe their after sales service is pretty special too

Steven97

Apr 17, 2016

Min Kim has done a very thorough and kind service while assisting us. We highly appreciate his effort, and highly recommend others for future occassions.

Jeneen Pirrotta

Apr 16, 2016

We were pleased with the service, but surprised that my car was not washed prior to me picking it up.

LJF86

Apr 16, 2016

Quick, easy drop off and pick up. Beautiful loaner, coffee and scone while I waited. My car came back clean. Couldn't ask for more.

Dr_Joe

Apr 15, 2016

I drive almost 50 miles to get my services done with you, bypassing at least 3 closer dealerships. I always feel that both my car and I are well cared for and that David always has what's best for me in mind. Well done, as always, thank you.

Happy Benzel-Busch Customer

Apr 15, 2016

Our third Mercedes purchased from Benzel-Busch through the professional assistance of Orlando Dranguet. Totally happy with purchases and Orlando's gracious manner. Just purchased a 2016 E class and Orlando sent updates during the process. Very helpful with top service.

mdlab

Apr 15, 2016

I was very satisfied with the Express service. Tom was very helpful.I've been a customer at this dealership for 5 years now and I've been very satisfied so far.

I have been with your dealer almost 15 years.

Apr 14, 2016

Your service man was very polite and toke care me very well.The service was outstanding well.

teresamag

Apr 13, 2016

Easy to get the service, make the appointment then they pick up your car , give you a loaner then they drop off your car when service is done.

Brenda & Julian Castro

Apr 12, 2016

David Nieves is the true definition of a genuine person. He is honest and trustworthy. When he says he will do something, he will. If he says he will call you tomorrow, he will call. If he says he will look into something for you, he will. Genuinely sad when he has to give me bad news and genuinely happy when he is the bearer of good news.

ElstonCH

Apr 11, 2016

Michael helped me a lot. I really am appreciated his help. He was patient with explaining details and service to me. And he was friendly.

rajmb

Apr 11, 2016

It was great experience having serviced my car with them. Was taken care by Bob as soon as I drove in to the dealership. Thanks to Bob !!!!!!!!

murielg

Apr 10, 2016

chris the service person kept me well informed periodically during the time I waited for the car. Most professional and courteous. Actually service was done in less time than estimated. Glad I waited and did not get a loaner.

Aguirre

Apr 9, 2016

Buying a new car is usually always a hassel. But not at Benzel Busch!!! I went in and ordered what I wanted. A couple weeks later when my car arrived i was contacted and done. Absolutely no hassels!!! I got what i was promised when promised for the price promised. And my salesperson Pamela was the best!!! This is my third MB from Benzel Busch and my second from Pamela!!! I will definitely be back for another!!!

FredMc

Apr 9, 2016

Everything was fine , as soon as I came into the dealership, I was taken care of , and the sales person walk me thru all the perticulars of the vehicle

greg jenkins

Apr 8, 2016

The dealership is very clean and knowledgeable. And very prompt and helpful, it is always a pleasure. Except when I have to pay of course.

JaneFC

Apr 8, 2016

After turning my GLK in for service, and waiting for our loaner auto, my wife and I went to visit our preferred sales person, Peter Poliandro. After our chitchat he advised that we had only 5 months left on our leased GLK. He then told us about the deletion of 5 months charges and turn in fee, if we leased a new auto. Well, Benzel-Busch now has the GLK and we have a new GLC. All thanks to Peter Poliandro.As far as your service department is concerned, you have top notch people taking excellent care of all the autos passing through.Regards, Arthur Carlotti

Cyclone

Apr 7, 2016

I had no problem with the service. The problem was that Devin called told my loaner was sold and that they wanted the car back, they would give me another loaner. I requested that he contact Chris Iseman since Chris said it would be ready yesterday morning. Devin then called me back and told me that me car would not be ready for a few days. So they sending a driver to pick up the loaner and give me a new loaner. I then called service and spoke with one of the front desk people. I left a message for Chris and he called me back in a few minutes to tell me my call was ready. He did not talk to Devin. If I was give the correct info I could have the down to you 15 or 20 minutes as it turns out it was closed 60 to 90 minutes.

Norbert0508

Apr 7, 2016

Jhon Mayer was my sales person. He did everything possible to make our purchase a pleasant one. I will recommend this dealership to all my friends.

aaeternity

Apr 6, 2016

I have been a customer for so long ... couldn't imagine myself dealing with another dealership ... unless I purchase something Benzel Busch doesn't offer ... My Service advisor, Jonathan was professional ... but I have dealt with many Advisors there and they are all good.

Drelliot

Apr 6, 2016

Outstanding Tom diffused my frustration with another service person ( Jonathan ) he did not return my calls to answer my concerns. Tom handled everything. Thank you

Judy Kao

Apr 6, 2016

Very good service. Was fast & efficient where everyone was very attentive to our concerns. Went beyond my tire problem and fixed the rims as well.

Rumrunners

Apr 6, 2016

Excellent, Chris Isman is fantastic! Highly recommended. Juan is absolutely delightful upon arrival. Always a pleasant experience having to bring my car in for service.

Teri2021

Apr 5, 2016

Got a very quick srrvice and greay service at a short timing ( at the last minute appointment)all service department are very kind and generous. Additionally refreshments are awosome! !

fpangilinan

Apr 4, 2016

My service advisor was very helpful and very knowledgeable about Mercedes. Since I bought my car two years ago from another dealer and serviced by that dealer, my car had always been running a little rough. All along I thought that was normal since it was more on a sporty side (E550 Convertible). I had mentioned this from the dealer a got the car, they said the car was perfectly alright (Ok). Anyway, when I brought my car at Benzel Busch for my 50K miles service, my service advisor upon starting the car, knew right away there was something wrong with my car (the roughness). Now, my car rides and runs like new. Excellent job!

Zmor

Apr 4, 2016

The entire staff was excellent, my purchase was a smooth transaction and the concierge Tae Kang was so helpful and knowledgable. Excellent dealership and highly recommended

The_Architect

Apr 3, 2016

It was a process for me to decide on the right electric vehicle as I commute to work daily. When I spoke with Chris my BB sales rep it was without reservation that I was in the right hands to finalize my decision. He help me understand the limitations and the benefits (which outweigh the limits) and I bought the car within an hour. He helped with the color choices and got my car shipped from Delaware within a day. When I picked up the Smart car I was in and out within an hour and got a full detail of the financing and a complete tour of the car and it's features. My sales agent and team was truly amazing. I have been buying cars for 20+ years and this is truly the best experience I have ever had. No hassle and no nonsense. The cars performance is perfect and it gets me back and forth with any issues. For a first timer the charging of that vehicle was a very easy to use experience. I found my personal car dealer and I'm coming back to BB for my next car. Looking forward to another electric vehicle soon.

ALICAN (AJ) AGTAS

Apr 2, 2016

He is a very helpful seller. I have bought a mercedes e class a year ago. He helped with everything in his power and more during the time.

AMGOwner

Apr 1, 2016

I'm the very happy owner of a Mercedes E63 wagon, which i purchased from Benzel Busch. I've never written one of these on-line reviews before, so this is a first for me, but I'm inspired to do so because they give such exceptional service.

Jeff E

Apr 1, 2016

Pat Capasso was extremely professional and everything was handled much faster than I could possibly imagine. All the employees I dealt with were excellent and I love the car.

Silvjeff

Mar 31, 2016

The experience was a genuine pleasure. Pam Sieradzki our sales person was extremely responsive and professional. Pam did all the heavy lifting and put us into our vehicle of choice with a competitive deal from the get go. One of the more seamless and painless car buying experiences ever.

Lombardo, Robert 123

Mar 30, 2016

my experience was a very positive one in which all the details and the entire experience was handled in a professional thorough and very friendly manner which is what Ive come to expect from Benzel Busch

Love bug

Mar 30, 2016

Service was excellent and Cris Eismann is an the best. I love my car the SL550. I can 't stop presiding the car. The drive and appearance is wonderful!!

UCCsecretary

Mar 30, 2016

The recent visit to Benzel-Busch was for a tire change. The gentleman who handled our service was extremely courteous, helpful and got us in and out as quickly as possible. Always a pleasure at thisdealership. Snack was excellent as well.

Williams, Charlie 123

Mar 29, 2016

Benzel Busch is extremely well organized, and the place is as beautiful as the cars they sell. In addition, the people were all very competent and personable, especially my salesman, Chris Taccetta. It was clear everyone was thinking about the customer as their first priority

Geo123

Mar 28, 2016

Joseph Simsek made my purchase a really pleasant experience. He was very courteous, knowledgeable and transparent during the entire transaction. Great follow up in keeping me inform.

Nam sungho

Mar 28, 2016

Sales person was very helpful and courteous. He answered all the questions that I asked. After we picked up our new car he took his time toExplain all the details about the functions. Great job.

robert rigs

Mar 28, 2016

Chris was professional and quick to get us a competitive price and deliver car on his day off. Paperwork was quick and easy. overall experience was great ,would definitely recommend buying from your dealership. Our next Mercedes will be purchased from you also.

rsrcpa

Mar 28, 2016

John Meyer was knowledgeable and helpful choosing the options that were important to me. Took all the time I required to go over the various functions of the car upon delivery.

Bobmehta

Mar 27, 2016

Lamont was very courteous and provided valuable information in a timely manner... Out price negotiations were very reasonable and to our satisfaction. Lamont walked us thru every step of the way and was very knowledgable.

asma

Mar 26, 2016

Hi me and my wife very thankful to Mike Hill and Christ Taccetta . We had a great experience leasing Mercedes Benz at Benzel-Busch. This was a first time ever we leased a vehicle but because of Mike Hill and Christ Taccetta leasing process was very smooth and hassle free. Great guys and very informative. I will always recommend other to visit Mercedes Benz at Benzel-Busch. Thank you Mike and Christ.

Salc

Mar 25, 2016

Giovanni was excellent and always available to answer my questions. He is awesome at what he does!!! Thank you Giovanni!! I would definitely recommend anyone to this dealership

Vlad15

Mar 25, 2016

At Benzel Busch I received the most pleasant experience: excellent service, relaxed atmosphere, friendly attentive people around.My service advisor Frank Armando was very helpful and attentive to all my concerns. He explained to me patiently, in a most professional manner the details of the service, repair to be done..He also answered every single question I asked him regarding my car. The moment I started talking to this highly skilled professional, I knew , I didn't need to worry about anything, my car was in good hands.As a result, everything was done efficiently and promptly.Thank you, Benzel Busch, for the good job!

Carguy

Mar 24, 2016

Sallee Pietri was my salesperson. Sallee answered every one of my questions and was extremely helpful in demonstrating the use of the vehicle and all of its options. Sallie made a possible stressful situation into a pleasure.

geryon

Mar 24, 2016

Benzel-Busch once again provided service that was time-efficient and yet also personalized and attentive. The service agent, Min Kim, patiently, professionally, and cheerfully explained the features of the loaner car (different from our current model), and even went so far as to bring our car to our residence that evening when service was completed and pick up the loaner so I would not have to drive in rush hour to the dealership! We have used other Mercedes dealerships in NJ and Benzel-Busch is far and away the best--always mindful of customers' time and needs and always seeking to use new technologies and organization to improve their performance.

mec555

Mar 23, 2016

Arriving at Benzel-Busch is like a homecoming. You are greeted with a smile, quickly assisted, refreshments and comfortable lounge area are there and within minutes you are welcomed like family. There is no pressure, you are free to share your desires with a skilled professional who is interested in helping you achieve your dream car. There is no question that Mercedes Benz is a stellar car but it takes a personal touch and emotional connection with the client to make the right choice. My sales professional Ms. Pam Sieradzki, goes beyond the call of duty and takes a personal interest in insuring I am happy with the car, and that it suits my personality. Over the years I have grown to care for her very much and I wish her much success with Benzel-Busch. She is a big part why I keep on coming back.

Wheels

Mar 23, 2016

Always a pleasure to deal with Orlando D and Joseph Herman. They provide me with a clear set of options but most importantly make me fee very comfortable with the whole process. They deliver a clear sense of "trust' and confidence which is both unique and critically important when making this sort of purchasing decisions.

Benzsalad

Mar 22, 2016

They provide always good service. Everyone is so nice and easy to work whenever I visit. I am so happy with the excellent service as always!!

Gitoh

Mar 21, 2016

We walked in to get our trade in valued, and begin the new car buying process, it turns out we ended up picking up our new car on the same evening. It was even after hours but everyone stayed and went through everything with care and details beyond what we expected. Everyone was so friendly and all of the managers came up and introduced themselves. They even offered us dinner at a nearby restaurant while we waited. We are hooked for life.

Kelly Lindenfelser

Mar 21, 2016

Great service! This was the easiest process I ever used to buy a car. Giovanni was honest and worked well with me to get the car I wanted .Thanks,

Mmf

Mar 21, 2016

E very thing was as expected.Loaner was ready, went over what was needed with the service advisor, exchanged phone numbers where I could be reached. Service advisor said I could pick it up at 4:00. I asked for 3:00 and he said they would try. I got a phone call at 2:20 saying the car would be ready by 3

sabrina

Mar 21, 2016

My John Myers is professional and a man of integrity. He treated my husband and me with the greatest respect. He was very patient and allowed me to choose the SUV that I wanted. Thank you, Mr. Myers for having my new SUV ready to pick up so quickly.

Maxine W.

Mar 20, 2016

I felt very well taken care of from the minute I entered until I left. All parties were very professional.I will complete all service at this dealership.

mem

Mar 20, 2016

We had a good experience with all the people we interacted in the dealership. Mike and Rob were both attentive to our needs. They accommodated our requests and provided options to get the deal done.

Njregirl

Mar 20, 2016

The people who tended to me were fast but, not rushed, courteous & friendly. The service starts right from the door when you pull up. Great team work!

geenie1208

Mar 18, 2016

He was very professional and friendly. I'm very comfortable to deal with him and he is the best service rep I've ever had. I definitely go back to him in the future.

Ml350

Mar 18, 2016

I highly recommend this dealer ship , service was excellent, they contact the warranty to take care of most charges. Micheal did a great job. Thanks

Sdhorajia

Mar 16, 2016

Service was great, friendly, efficient! Would definitely recommend it to a friend. No changes needed. Thank you for the kind service and being so customer friendly. Really appreciate it.

Salzy1051

Mar 15, 2016

Love Benzel Busch. Wouldn't go anyplace else. Treat me like a king! Makes the experience of purchasing a car delightful. From beginning to end everything was perfect!

challenger

Mar 14, 2016

Attitude of service representative and staff were very professional and absolutely polite in manner.Mr. Lee even called me twice after I completed a contract whether there is anything he can help

nige42

Mar 14, 2016

My visit was more than satisfactory. Tony Stepas was accommodating and the experience smooth and efficient. I was particularly pleased with the speed and professionalism of the whole service process.

rchem

Mar 12, 2016

this was a very easy purchase and a great experience. i got exactly what i wanted and they were very helpful and helping me make sure on features that I was on the fence about.

Vallie54

Mar 12, 2016

From start to finish the process was smooth and easy very comfortable and friendly and most professional everyone was very knowledgeable and very helpful in answering any questions or concerns that I had

Jay

Mar 11, 2016

I received the follow up calls as promised. The dealer provided a nice loaner car- brand new C300. Repair was done on time. It was a good experience overall.

Linny

Mar 11, 2016

We have dealt with another dealership in the past and Benzel-Busch Motor Car Corp far exceeded their customer service. It does not matter which route you take to contact this location, their response is always cordial and prompt. The service is excellent, the staff is gracious and hospitable. The Englewood location is the only one I want to go to for any further needs I may have with my car! Thank you everyone at Benzel-Busch.

cpeters

Mar 10, 2016

Benzel-Busch's team of professionals are just that professional. Also knowledgeable about every aspect of the brand they are representing. Great experience all around

galekp

Mar 10, 2016

ARNOLD PRIDDY WAS MY SALESMAN AND HE RESTORED MY FAITH IN BENZEL BUSCH. HE WAS KIND, HELPFUL, FAIR AND VERY KNOWLEDGEABLE. HE WALKED ME THROUGH EVERYTHING. HE FOUND ME A CAR WITH WIDER TIRES. I WAS NOT GOING TO RENEW MY LEASE BECAUSE MY PREVIOUS CAR WAS IN THE SERVICE SHOP SIX TIMES. IT WAS TOO NERVE RACKING DRIVING ON THE ROAD AND BEING IN FEAR OF ALL POT HOLES. MY PREVIOUS TIRES COULD NOT WITHSTAND THE IMPACT. I SWITCHED FROM THE SPORTS MODEL TO THE LUXURY MODEL. HOPEFULLY THIS CORRECTS THE PROBLEM WITH THE TIRES ALWAYS GETTING BUBBLES. THIS CAR NOW HAS WIDER TIRES. LOOKING FORWARD TO DOING BUSINESS WITH ARNOLD IN THE FUTURE. THANKS TO ARNOLD I'M STILL YOUR CUSTOMER!!

RoobyDoo

Mar 10, 2016

Making an appointment was easy, and I was able to bring the car in within 2 business days. Was greeted at the drive-in lane in a prompt and friendly manner. Did not have to wait at all for the Service Advisor to come out (although I brought the car in the late morning, so it may not have been so busy at that time). Process of getting a loaner car was simple.The service was the 1-year maintenance, and for a recall related to power steering control software update. The car was ready later that day, as indicated. The car was in very clean condition upon return.

Hana

Mar 9, 2016

Dealership is very welcoming, clean & accommodating.Joseph was very detailed, courteous & communicated throughout the process.He also called to followup after I picked up the car which is great as I believe "After-service" is equally important if not more than just selling the car.

mcorsetto

Mar 9, 2016

I originally bought my car from Caldwell Mercedes. My experience there was so bad for the get go that I insisted that when I went to Benzel for servicing, they take all of the Caldwell stuff off my car. From the moment you enter the property at Benzel you're treated like a valued customer. I was so pleased that I extended my service agreement for 2 more years. I will never go to another Mercedes. Benzel is home for me now !

mercedes

Mar 9, 2016

Service visit scheduled with ease and loaner provided. Status of service visit communicated effectively. Service visit was satisfactory fro beginning to end, no problems whatsoever.

pflowers

Mar 9, 2016

If your looking for a car do your self a favor and go to Sallee Pietri. Very knowledgable and extremely diligent. She treated me as if I was part of her family,and made the decision to purchase a car very easy. I informed her what I was looking for and she went above and beyond to make it happen. I'd also like to thank Victor Hernandez and Phil Battaglino. Your company has a great team. Paul Flowers

radh125atoptonline.net

Mar 9, 2016

great customer services, the service advisor was very informative and pleasant to work with, call me every day with new updates and the service was completed on time.

Raul44

Mar 9, 2016

From the moment you walk into the dealer you feel welcome. Giovanni Barbaro was outstanding and Savino very flexible. I have done business with them before and can't praise them enough.

Benz123

Mar 8, 2016

Rich was great to deal with very professional , this my second car with rich and I would recommend him to my Mercedes Benz friends thank you

DJL813

Mar 8, 2016

Found the car I was looking for at 9am on Monday morning and by 10am came to agreeable terms with Jose Lopez. Jose was knowledgeable, friendly and very respectful of my time. Had the car prepped and ready for pick up by 4pm. Would definitely recommend this dealership---car was fairly priced and exactly as described.

Smart owner

Mar 8, 2016

The best service I have ever had anywhere. Exceeded all expectations and previous experiences. David and the rest of the team provided everything that was needed.

Veb

Mar 8, 2016

Quality and friendlinesseverything was done just fine and was notified of car being ready for pickups avid Tangen was very helpful through this whole matter

Uysalserkan

Mar 8, 2016

Customer representative was so friendly, service was so fast (saying that hecause i tried other dealers) service price is good if you compare other dealer, but hourly labor is expensive for me but it is mercedes :) people buy cars with no expendations but not me :)

PatJuillet

Mar 2, 2016

I Picked up my new car on Saturday. Experience was terrific. Everyone is very professional. Thanks so much to Lino for all is help. Love my new car!

scorcoran

Mar 2, 2016

It is a pleasure to deal with Lino and his team. They are top notch, think of everything and make the process effortless and totally hassle free. The best! Highly recommend.

Grannycar

Mar 1, 2016

Love the way all went so smoothly. Always have had a great experience there. This was about my seventh vehicle. Pat has always been helpful and accommodating. I hate these reviews. To much info about me no the product. Especially the end.

Darcy77

Feb 29, 2016

Service to my car was informed by Chris about the 90 minute turnaround time if I bring my car in for service and wait for it it was very prompt and he told me if I needed any help he was there

knowitall

Feb 29, 2016

From the moment that we pulled up to the service entrance to the moment that the car wasfixed and we left, everyone we encountered was polite, helpful, a nd eager to please, a notver common trait these days. I would definitely recommend this operation to anyyone purchasinga new car.

Andre.R

Feb 28, 2016

I enjoyed my experience with this dealership. Jose was very helpful, friendly and knowledgeable. Jose was worked hard to find the best financing option for my needs. Thank you Jose! I love my car!

giants1414

Feb 28, 2016

Overall experience was un-eventful. Team fixed my Check engine light issue and the entire service process was solid. Communication and execution was what I had anticipated.Kermit

Nino

Feb 28, 2016

An impromptu visit to the Smart dealership, to obtain information about switching to a finance for my leased Smart, resulted in the purchase of a brand new Smart. I am happy with my decision to purchase the new car, and Arnold made it easy for me, by patiently providing me with all the options available to me. He gave me plenty of time to make my decision, and I did not feel pressured.Thank you!Nino

tosotm2

Feb 28, 2016

Everyone I came into contact with on 02/27/2016 was professional, friendly, and great to work with! I believe my Service Advisor was Christopher, and he was awesome and very knowledgeable, too. I always come to Mercedes BB for my service needs, and highly recommend this establishment. Their service department is top notch (and better than Prestige IMHO).

benzboy

Feb 27, 2016

The car was exactly what I was looking for, possibly except for color. Mr. Raymond made a fine representation of the car and was very likeable. That swung the deal.

Esq32

Feb 26, 2016

I have had numerous service experiences at Benzel Busch and they are always exceptional. The latest experience was no different. Got loaner car quickly and it was clean and in perfect condition. My service rep gave me periodic updates and responded to my questions. He offered me assistance with the pricing of expensive repair work.I was again very satisfied with my experience.

Brad4cwc

Feb 25, 2016

Easy to work with. This is the second car I bought from NANCY and will be buying many more in the future. Thank you Nancy

Pato

Feb 25, 2016

amazing customer service, very cordial and efficient .Michael was excellent with his timing and paperwork, and very willing to get the service done and to see me leaving happy.

stevenbortugno

Feb 25, 2016

Car #2 purchased from Talia. She is great. I drive past another Mercedes dealer to work with Talia. (Paramus) Talia found me the exact care I wanted.

claudio

Feb 24, 2016

Professional and timely service. Safe and comfortable environment and attentive professionals. I always know what to expect when visiting Benzel-Busch and am never disappointed.

locat114

Feb 24, 2016

Service experience was exceptional. I was kept informed every step of the way and service was completed in the time frame I was quoted. Waiting area was comfortable with great amenities.My experience has been great from the purchase of my car through my first service experience.Giovanni Barbaro was there to guide me through every step.

DC567

Feb 21, 2016

I'm had the pleasure of purchasing a used Mercedes from Benzel Busch several times. Each time was better than the last. They hold all steps of the process to high standards. I've always had the 5 star treatment.

John D.

Feb 20, 2016

I.had been searching extensively for a pristine low mile e-class with all options. I found Benzel Busch via Auto Trader and mentioned I was 35 minutes away, so not an easy trip. Their sales team, Jose, Kathy and Jason, gave me a verbal estimate on my trade and assured me I would not be driving to NJ just to haggle. They were professional, fair and knowledgeable. This was not my first auto purchase, but was easily the most pleasant experience ever.

JR_thegreat

Feb 19, 2016

Sales rep. was beyond professional. Great knowledge and amazing attitude. Very clean dealership. I recommend this dealership to everyone. I felt very comfortable there. I love my car.

Mootsie

Feb 19, 2016

From the moment I arrived with a flat tire all my needs were met and I was constantly informed of my progress while I waited in a very comfortable lounge.

Tommieiii

Feb 19, 2016

I was pleased with the Dealership and Salesman (Giovanni) who took the time to explain the car that I purchased and the friendliness of all the people at Benzel Busch.

Chosen666

Feb 16, 2016

I brought my MB C300 2015 for recall check and some other issues, like water fluid, coolant and small problem with "tow door". I had an appointment and my time was limited. I told David about all the issues with the car- he was very professional and pleasant. He was very attentive to all my needs. He checked and said I was almost due for an yearly service (wipers, fluids, oil) and organized it all at the same, saving me a trip ))) Everything was done by the time I had to go. Perfect timing. Great service. The car looked and felt great after service. I was happy to take care of all my issues in one visit! David Tangen was very polite, responsive to my needs and knowledgeable. Everyone else at the dealership was very great! I highly recommend this dealership and David Tangen!

DEO.P

Feb 16, 2016

John Powell embodies the white glove 5-star service at Benzel-Busch.Everytime I get my GL-450 serviced, I ask for John Powell by name. He is my truck's doctor :)

Dismary Tejada

Feb 15, 2016

We have been working with Nancy for the past six years, Nancy was introduced to us by a great friend and former Mercedes' Manager. She is an excellent representative for Benzel Mercedes. We are all about service and honesty and Nancy is a person that tells it like it is. I recommend Nancy to any one who is interested in buying a Mercedes. She will find you the car you need and make sure you are happy. Just a genuine person!! Those quality are hard to find these days. The Tejada's

jazz man

Feb 15, 2016

keep on doing what you are doing, the whole staff was on target and express a sincere willingness to attend to my concernsthe express service manager , I think his name is Scott Bateman, was exceptional

Rocksmooth

Feb 15, 2016

Above and beyond is the best way for me to describe my experience at this dealership. Over the phone while I was in NY, I was able to negotiate a fair price, arrange financing and register the automobile in my home state of NC. When I arrived in NJ to pick up the car everything was perfect and I was on my way in 45 minutes. Everyone was so helpful and friendly and could not do enough to help.

Sassy

Feb 15, 2016

I went to purchase a new E350. Everyone at the dealership was excellent. Pat Calpasso was very professional and friendly. I would highly recommend Benzel Busch

Kentucky

Feb 13, 2016

Excellent Svcs tech. Knowledgable and helpful. Didn't have to wait much longer than I was told. Gave me advice on further tire care etc.

Mgrabell

Feb 13, 2016

Rafael fixed my flat tire on the road. He was extremely courteous and friendly and efficient. Chris iseman helped me at the dealership. He was exceptional.

jil816

Feb 11, 2016

My Service Representative was Frank Armando, I had an appointment for Friday morning however the weather was bad so I got there later in the day. He had a loaner ready for me ; he is very professional, and knowledgeable as to the type of service my car needed.I also had my car detailed needless to say I was delighted. My car was like show room new. Thank you Frank!!

art123

Feb 10, 2016

Meeting wit Tom was a pleasure , and the service was expedited quickly. A loaner car was offered but I chose to wait.The waiting facility was comfortable and well appointed.

hoojkim

Feb 10, 2016

New C300 is more than comfortable and fashionable than before.The approach to us from Mr. Lee to exchange the lease is very Excellent in every phase.I`d recommand to others this services.

Edwgol

Feb 9, 2016

Thanks to Michael Markiewicz assistance with my service, keeping me informed and his ability to work out problems with my Warranty work. He is an asset to Benzel Busch

wjhesq

Feb 9, 2016

I had a flat tire during the Super Bowl last Sunday. The roadside service person was prompt, quick in changing the tire, and pleasant. I've had this guy help me before and he's always helpful and good natured.

WestchesterWatsons

Feb 7, 2016

Kathy was helpful, not pushy, very informative and friendly. We even brought the kids along (age 3 and 4) and they had fun too. We enjoyed buying a car from her! The Watsons

accentnet

Feb 7, 2016

The GLA250 is a truly wonderful car. We purchased it as a treat to each other for our 50th wedding anniversary. Your staff was extremely accommodating and helpful even though we gave them quite a chalenge in terms of our requirements. Changes were handled smoothly and with great courtesy.

javier

Feb 7, 2016

since you step on the door everybody offers you help , they sat with you without any rush and let you pick what ever choice you have based on your needs and expectancies .

johnny tremendous

Feb 7, 2016

I had made a quick phone call asking about used SmartCars and was told the 2016 Model had a newer and much more impressive engine. I came in the very next day and test drove the 2016 as well as a 2013. There is no comparison: the new 2016 is great! Fast pickup, roomier and a pleasure to drive. My salesman, Leo Garcia, was great to deal with. Not pushy at all; however, well informed and very patiently answered all my questions and concerns. That very same day I had traded in my car and drove home with a brand new 2016 SmartPassion. The drive is smooth and very comfortable. And the price is great!

Lantzta

Feb 7, 2016

This service facility has always been helpful, knowledgeable and professional. I trust their recommendation's and never feel like they are overcharging me or making wrong diagnosis to get to buy other services.

Lsopher

Feb 7, 2016

The service they provided was very good. I had to wait a bit while the man was on the phone, but that was OK. -Lisa

Jacklin_154

Feb 6, 2016

Worked with Rafael in finding our perfect car. Rafael was patient and kind. He worked with me for a whole week in helping me explore all my options. Highly recommended.

Kris

Feb 6, 2016

Michael was patient and attentive to my concerns. He was highly professional and courteous and I did not feel pressured at any point. I felt like I was personally being taken care of from the minute I walked in.

Philbenz

Feb 6, 2016

Expertise and simplicity working with Rich Palm and the gentleman who assisted me with learning the functions of car itself. Very professional and curteous. I am happy to of joined the Mercedes family.

Redcar3

Feb 6, 2016

From check-in to pickup my service experience was perfect! All members of the Benzel-Busch service team are polite, courteous, knowledgeable and efficient. I have been a Benzel-Busch customer for 16 years and my experiences ar their service center just keeps getting better!

sikyunghan

Feb 6, 2016

Overall, very nice and clean dealership. Staffs are very professional and supportive in general. Especially, my sales consultant, Lamont was very helpful during the entire new car purchase process.

Garciatravieso1

Feb 4, 2016

They do a great job from beginning to end great product knowledge and great eager to do the right thing.theier friendliness is contagious and honest

ll123

Feb 4, 2016

I always service my car at this dealership, staff always friendly, car service is exceptional, prompt appointment, prompt service, quality of service great, overall outstanding service!!!

erdene252

Feb 3, 2016

I recently had my car service and as always I received exceptional service. The service was exceptional from scheduling the appointment to delivering the car back to me.

Lakwania

Feb 2, 2016

Scott and Jason was amazing with my purchase. This is my third car with them and the service received is wonderful I recommend them to all my friends!!!

Tina

Jan 20, 2016

I purchased a used car from Benzel-Busch recently. Even though I didn't have the best credit, I was treated well & would recommend them.

Danny Rotondo

Jan 9, 2016

I saw the car I wanted online, I contacted the dealership and spoke to Katherine. Who was very pleasant and easy to talk to. I also had to cars to trade in, within a couple of minutes we worked out a purchase price and trade-in value for my car. When I showed up everything was as described, they took my car without question. The whole process took less than an hour. Everyone I spoke to was extermly pleasant and easy to talk too. I would highly recommend the whole team. I also had some title issues and they helped me get the title without issue.

Happy MB Customer

Nov 4, 2015

We recently purchased our ML400 from Pasquale (Lino) Cascardi. Lino is top notch... He's professional, knowledgeable and he goes above and beyond. Lino is a true gentleman. I also have to say that Benzel-Busch Mercedes is one of the best Mercedes dealerships that we have ever done business with. From the moment we walked in the door, we were treated like we were part of the Benzel-Busch family. We couldn't be happier with the entire process... This was our best car buying experience of all, bar none. We love our ML... Thank you Lino!

nickname

Oct 21, 2015

While we didn't end up with a car from this dealership because they don't have one in stock/inventory. My experience with James has been wonderful. James knows everything about the car I was interested in. I test drove the car and appreciated all James knowledge and help. It was because I was not willing to wait for the 2016 model that we ended up going with another dealership. My experience here make me want to come back to use their service dept. James was professional, knowledgeable and follow up with me through the process. Thank you again for everything.

Mercedes Benz Repair Scam

Oct 8, 2015

I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes Benz dealers (Benzel Busch Mercedes Benz, Located in Englewood, NJ) current and prior customers to fictitious warranty repairs that were perform.I have confirmed the false repairs of the following three systems in my vehicle which were found suppostly by there technicians with another Mercedes Benz dealer & all were confirmed 100% that these issues never existed or were actually performed during a routine vehicle oil change service (A Service) being performed on my vehicle which was considered as an normal act of an vehicle inspection during its warranty coverage timeline period. The following (3) three were the false repairs,1st. Transmission fluid leak which never existed 2nd. Knocking noise over bumps, which I would of heard myself (Since I drive the car everyday) and last but not last...3rd. Left front (Driver)seat noise/squeak while driving..??I can guarantee you that I would of confirmed all and any of the (3) three fictitious repairs/complaints myself and would of suggested repairs during the drop off/pick up service repair write up time.I had this issues inspected by another Mercedes Benz dealer and it was confirmed for 100% that the repairs were NEVER performed.If this privately owned franchise Mercedes Benz dealer (Benzel Busch) can perform this scam on its own people of Mercedes Benz of North America Corporation then you can only imagine what scams and rip offs are being performed on the general public walking into there doors from the sales department down to there Service & Parts departmentsStay away

Tajul

Oct 4, 2015

I have purches my car 17 days ago until today I haven't recive my car , one of worse experience buying car from this dealer , non professional sales person (Benjamin Walsh) after the got my money no one ans my call , when they pick up phone finally ,,,, they try to say that there policy . Never again , & they charge my card without my authorization. Very disappointed . I will have YouTube , Google bBB review very soon .

fastdrivingoldlady

Sep 26, 2015

I hate buying cars. so much so that I keep my cars for at least 10 years. so when my car hit 14, although it was still in great shape, I decided to start looking. Mercedes was not on my radar. I had been looking at Acura, Audi, BMW, infinity and Lexus. None of them seemed to fit me and I really was unimpressed with the sales staff (except for infinity staff--they were also very good). isomeone told me to go look at Mercedes. when I walked in, Jose Perez greeted me and let me just look around. I told him what I was looking for and he took me for a ride. the car was "ok" but it had this weird storage box under the seat. he immediately went and had it removed for me. I drove the car around a little again. liked it but wasn't sold. he gave me all the info I needed without being pushy and told me realistic numbers for the cars I was looking at (not list and now I have to start negotiating). I was adamant I did not want a two door, so he didn't show me any. On my way out, I saw her....the most beautiful silver blue two door. A week later I went back and there she was, still there. Men are not fond of the color so she wasn't exactly flying off the lot. The price seemed too good to be true...but I think it was the female color on a very expensive powerful car. so after a test drive, jose got me some numbers. we spoke with the manager, jason, and he worked a few extras in and showed me the previous prices the car had been listed for. and I got to hear from one of the workers that the car had belong to a little old lady who worked for Mercedes for 40 years and got a new car every year. It only had 4500 miles on it and had been garaged. I got the car at a great deal, felt like Jose and Jason respected that I wanted the car but needed to get a good deal on it, and here's the best part, they continued to help me when I had an issue with the service department a few weeks later. I would totally go back to them and highly recommend them. And I had owned nothing but Acura's for 25 years.

Wagenstomper

Sep 23, 2015

Just bought a new MB from LIno Cascardi at Benzel Busch in Englewood. My last car was stolen and was a fairly rough transition for me emotionally. Lino really helped the situation and made things right again. Thanks Lino! I would highly recommend anyone going to Benzel Busch to ask for LIno.

mjr2015

Sep 13, 2015

Purchased a used Mini Cooper for my father. Doug was a pleasure to deal with from start to finish. He easily handled the logical challenges we had. Highly recommended and would purchase from him again.

ll123

Jun 7, 2015

The dealer Ravi Mallela was AMAZING!!! My husband and I recently bought 2 cars respectively Mercedes-Benz ML 550 and ML 350 from Benzel Busch Motor CAR Corporation. Working mainly with Ravi was a great experience. Ravi was exceptional from beginning to end. Key to me was his professional approach when compared to some other dealerships. He was friendly, outgoing, knowledgeable with all Mercedes-Benz car features and combination of features we wanted. He made the whole buying process smooth and hassle free. Overall we are 100% satisfied with our Mercedes-Benz cars. My experience was the best that it could have possibly been, I won't go anywhere else for the rest of my life. I will definitely recommend Mercedes-Benz cars and your dealership to my family and friends when they are in the market for a new car!! Thank you again Ravi!!!

Sbmj514

May 17, 2015

Buying a car is one of my least favorite activities. Ravi made it simple, easy and quick! He didn't push me or rush me...he was knowledgable and professional...and I would highly recommend him to anyone. Overall best car buying experience I've ever had!

sassyh77

May 12, 2015

Doug is truly an asset to your company. If I could give the highest rating being a twelve instead of an ten, Doug Ryan would deserve it. He answered all of my concerns and worries and I was satisfied. I am happy with my purchase and very honored to have met such a great person. The staff at Benzel represents professionalism.

manjurino1

Apr 30, 2015

Great sales team. Lou and Tim go above and beyond to get you into the right car. they even delivered it the same day. follow up call and all. 5th Mercedes from this dealer, and will be going back again when the lease is up. Ask for Lou Gallo.. No pressure, straight forward and honest to deal with.

Crappy e

Apr 9, 2015

Once again what a disappointment. Waited three weeks to get car back and it looks horrible. I do not recommend this place at all for anything. Deal with Manhattan or Caldwell. Extremely poor quality control. Manager has no idea what he is looking at. Jus stay away from this place.

Walter K

Apr 7, 2015

Today we went to Benzel-Busch to look at an E-Class listed for sale. Scott came over as we looked over the car we were interested in. He took a lot of time to go through the various used E-Class cars in the inventory. In the process, I learned that my wife who will drive the car wanted a "Luxury" model and not the "Sport" model that we had come to look at. Scott handled that curve ball with diplomacy and professionalism. He helped us to appreciate the differences between the two models. We even looked at the alternative of a new C-Class. His knowledge and guidance were really helpful. While we didn't find what we were looking for on our first outing, I can say that we would be very inclined to deal with Benzel-Busch based on our experience today, and that thanks to Scott.

Blackbenz23

Apr 1, 2015

Dealt with Ben on a Pre-Owned Nissan Xterra since they had the exact truck I was looking for and the entire experience was great. Prompt response, great price, showroom was beautiful, truck was immaculate and everything promised was delivered. I highly recommend.

BenzLover

Mar 31, 2015

I have leased a vehicle from them in 2012 and right from the beginning, the minute we walked into the showroom and till the deal was completed we had great experience with our sales person, sales manager, finance person and everybody else involved. At no time we felt any kind of pressure, any sales gimmick or any other tactic that some other dealers are known to use.Sales manager actually went an extra yard when they were not able to deliver our vehicle on the day it was scheduled due to hurricane Sandy.I have taken vehicle to them for service issues and every time I have received courteous, professional and friendly service. People really go out of their way to make you comfortable and explain in plain language what the issues are.I will recommend this dealer to everyone.

Gcontey99

Mar 31, 2015

Once again Peter Goes out of his way to please a customer (ME) I just picked up my wife's new 2015 M.Benz GL-450 SUV Not only did Peter give me a great price Peter Always Goes out of his way to complete the whole transaction in person Not like other dealerships I won't mention RC that Sells you a car then just says Good-By Not Peter !I have Known Peter since Prestige Lexus . Were Peter was top 5 salespeople in the Country not the State made the move to Benzel Bush MB about 4/5 years a go and for that I'm grateful More So the fact my wife didn't want a Lexus .. LolPeter once again I Thank You and will send all my MB friends to you ... God Bless ...

Crappy e

Mar 26, 2015

Horrible experience promised the world till your off the lot Bought used certified e class have need back 3times for same reason. Last time realized paint is pealing. The car pulsates and brakes chatter and car has 26k body wise 3/4 of car has been repainted but was told never in accident I left message with manager no call back. Was told everthing could be repaired in a week going on 2. Huge mistake buying from here. Who ever does there bodywork does horrible work color doesn't match runs in clear. And this is a Mercedes certifies shop. id be embarressed giving back a customer there car back like that. But they don't care once u signed the paperwork. Never again will I buy from here or even bring it back for service. And will tell everyone what a crappy dealership it is

Abdel

Jan 26, 2015

My overall experience with benzelbusch mercedes is beyond outstanding. I had the pleasure of working with sallee and her level of professionalism is what made me purchase my vehicle here. Easy to talk to and didn't need to go back and forth to get what I want. Very responsive and was able to efficiently manage my time. Very happy with my vehicle and my experience at this dealership.It's nice to see an establishment that offers customer service as prestigious as their brand and I will recommend anyone and everyone I know to see sallee pietri when looking for a mercedes

Raj

Jan 18, 2015

I visited so many dealerships, for my other cars. Overall I had an excellent with Ravi Mallela. He is one of the finest gentleman I have ever met. He never pressured us into buying the car, like other salesmen. He gave us the pros and cons for each model of the Mercedes SUV's. We drove 3 models and he showed all of them with the same caring attitude, until we felt satisfied with one of the SUV's. I would recommend Ravi to all my my friends if they want to buy a Mercedes car. Overall, Ravi was a very professional and courteous salesman, and we love our new car!

Luke

Dec 27, 2014

This is my third MB i bought from Benzel pr-owned and i must say, what a fantastic dealership. The overall experience is fantastic.Will never buy a MB from anywhere else.Jose Perez , thats the guy you go to.

MBUS1

Dec 12, 2014

They are just like any other car dealership ( mind you this is Mercedes and you are not buying just any car and you are in Englewood NJ ), all they care about is to get you to put the deposit and sign the papers no matter what it takes. After that if you have any issues after the sale, things are a completely different story alltogether. You can forget about what they said to you to get you to purchase the vehicle. I also highly recommend that you stay away from Salvino Architto, their sales manager who is a very aggressive person (money he would make on your sale comes before you and courtesy is not is in his book) that never keeps his promises to you. The car I purchased would not start 20 hours after I purchased it. Had to call roadside which took 3 hours to get to my place, only 20 mins from Benzel. Took 45 mins for the technician to get inside the car to only open the hood.In other words they talk the talk but when it comes to walking the walk things change.Shop around and see if you can find what you're looking for elsewhere. They are not the only ones. Go to www.mbusa.com web site and you will find what you're looking for.

guptapnow

Dec 1, 2014

We had a great experience buying a new E class with Ravi Mallela at Benzel Busch Mercedes Benz. Ravi was very professional and friendly. He did not push us and was response to all of our questions.

the-dash

Nov 22, 2014

Ravi Mallela assisted us in ordering and leasing an ML350. Ravi is very professional, enthusiastic and reliable. He understood our needs and made everything happen perfectly and ahead of schedule!

leesoyon

Nov 19, 2014

We leased first Mercedes Benz (CLA) with Mr. Ravi at Benzel Busch. He remained very professional and tailored to our needs. Went beyond what is expected of him - answered endless questions that we had, were very patients, straightforward from the beginning. Even after we decided to sign the lease to the day of pick-up and afterwards, he thoroughly followed up to see if there was anything else he can do for us. we would go back to him again.

zubinell

Nov 17, 2014

I ordered a part for my classic MB and they took my money. The part was coming from Germany so it would take 10 +/- days. I paid but they never ordered it and claimed they needed to confirm that I really wanted to wait that long. (I knew it was coming from over seas and it would take time).They failed to confirm and when I investigated 18 days later they said they needed to confirm that I really wanted it. Even though I paid they figured that I really did not want the part or want my money either. Who thinks like this? Idiots and Bozos do. Don't let idiots and bozos work on your car!If they feel they need to confirm, all I needed was a follow up effort.

DeborahGem

Oct 18, 2014

Terrible experience. Nothing went right with this service. Brought car in and was promised to have the service completed the next day. Day 2, at 5 PM service still not completed. Personal property was stolen from the vehicle. Had to file police report. Dealership made insulting comments, and made ZERO effort to rectify the situation. Offering a free shirt and cheap dealership gift card is really free advertisement for them. This dealership treats you like you are an idiot.

cszely

Sep 26, 2014

I have a 2007 CLK 350 Cabriolet with about 101,500 miles. I was unable to get the top back up due to a problem with the right rear window. I brought the car into the dealership and explained the problem. The next day I went to pick the car up and was told the problem had been corrected. Cost was about $900.While the convertible top was operating, I was continuing to have problems with the passenger side rear window. Finally after about a month, the right rear window failed to go up. i brought the car back to Benzel Busch to report the problem. I was told by Mr. Eiseman that the rear window was NEVER repaired on my earlier visit, even though i had asked the problem to be looked at. I was told that the rear window would now cost $1,300(parts and labor) to be fixed.I asked the dealer for a credit of some kind seeing as how Ihad already paid $900 to replace a part which didn't need replacing during the earlier visit. The dealership has refused to issue a credit. They have reduced the cost of the new repair by about $300. However, given that I paid for a part which didn't need to be installed, I expected more

Samsalim

Sep 13, 2014

This salesperson only good to women and nasty with guys, don't know what's his problem but he is very rude with bad attitude

s_tandon001

Jul 27, 2014

We leased our first Mercedes Benz (ML 350) through Mr. Ravi Mallela at Benzel Busch. Ravi brought together an experience for us from the moment he first met us, the test drive, understanding our financial criteria, selecting a car for us, price and the post-sales follow up. We love the car we got and Ravi was phenomenal in working with us very patiently. Most importantly, the courtesy, the professionalism, the non-pressurizing sales process, and taking every single one of our criteria seriously demonstrated to us what owning a Benz is all about. You feel the Benz luxury experience in the way the staff treats you, works with you and its only reinforced when you drive a Benz of the dealer's lot. Ravi and his team spent nearly 2 hours with us after the deal to teach us all the features of the car. We even drove back to the dealership once with questions and him and his team helped us out. If you want to own a Benz - go to Ravi. He will find a way to make it work for you !!

Richard Major

Jun 3, 2014

The is my first purchase from Benzel-Busch Motor Car Corp and my second Mercedes Benz vehicle. Generally, my experience with my first vehicle an 07 S550 purchased CPO in 2010 left me hesitant to consider a second purchase, but the service team and the excellent Benzel-Busch Motor Car Corp Mercedes Benz sales team managed to ease my concerns and now I am driving a 2014 CLS550. Every person I encountered was attentive and always remembered my name over the few months I spent deciding on whether a new car was in my future. The sales representative clearly put in the best effort in moving the process along with patience, answering all my questions, addressing any of my concerns and always with a warm smile and firm handshake of a friend greeting a familiar face. I will not say I was not hustled in anyway by the dealership on price, but I at least appreciate the effort of making sure I did not notice.Job well done Benzel-Busch Motor Car Corp, I am a happy customer and will soon return to purchase another vehicle for my better half.R. M.

Richard Crawford

May 22, 2014

My Salesman, Ben Walsh was very honest with issues I had,courteous and polite and even came in on his day off to make sure things went accordingly.

al

May 14, 2014

The dealership personals took care of me from A to Z ,starts with the answer to my emails,and finish with every sales details. The sales representative miss Kathy zagula was very professional in all the aspects of car sales,she made the all proses very smooth and satisfied. . I came from long island all the way to new jersey(2 hours ride...),but i discovered a nice friendly fair and professional group of people that made my car buying a very easy and enjoyably experience. I bought a used ml 350 in a very good condition and a fair price,and it was after a very bad experience at one of long island Mercedes dealer(Huntington Mercedes) and i recommend to all long islanders that looking for Mercedes to cross the bridge... you wont be sorry.

AlAL1998

May 14, 2014

The dealership personals took care of me from a to z,starts with the answer to my emails,and finish with every sales details.the sales representative miss Kathy zagula was very professional in all the aspects of car sales,i came from long island all the way to new jersey(2 hours ride...),but i discovered a nice friendly and professional group of people that made my car buying a very easy and enjoyably experience. BUT...i got a very average minus service when i needed some help with a few issues in my car...well.,its not easy to be excellent...

Jasmin Abuhouran

May 6, 2014

Excellent customer service!

callback1012

Mar 21, 2014

I was lucky one that Service Advisor, Mr. Frank Aranando handled service like, treating his car. to wit:;Rotation noise has been cured completely. I am so happy.

hsheik

Mar 20, 2014

Your staff is outstanding. No problems with anyone. I am a bit unhappy about the fact I had to bring my auto back a second time for servicing on an item that was supposedly fixed. Hopefully, the second time around will be better. We shall see.Regards,Howard Sheikowitz

trsdet5117

Mar 20, 2014

I just want to say that my entire experience was great from start to finish. Everyone was very friendly and no pressure to buy, But I am glad that I did. I would be glad to recommend Benzel-Busch to all my friends. Thanks to all the staff in the pre-owned department.I purchased a real nice Benz S550V4. Love It.

juneleung620

Dec 30, 2013

Excellent service, very nice price, No hidden fee, He even deliver the car from NJ to NY to us as promised. You can't believe he is such an honest person and do whatever he could do

stephencs601

Nov 22, 2013

I am buying a car on line and so far, all has been great. Car is at Porsche getting PPI and I am waiting for this. I will be buying the car in a week and trading in my 996 for a Turbo 996. I expect all to go well

manhattanelectrician

Nov 8, 2013

-My experience with Michael hill over at Benzel-Busch Mercedes-Benz could not have been more pleasant or straight forward. From the moment I contacted the dealer to the moment the car was delivered I felt I was working with a Consummate professional. His pricing was both competitive and transparent, he has respectful and Accommodating of my time constraints. He was able to reschedule a delivery on less than an hour's notice and still managed to have the car cleaned, fueled and all necessary paper work pre-printed filled out and ready for signing. I was in and out of the dealer in under an hour, an impressive feat that I have never experienced in any of my prior car buying experiences. -Michael was able to field every curve-ball and every oddball question I asked, even about the most obscure stats. He was able to address every possible concern of even the most unlikely scenario. I have often been described as a man with impossibly high standards and expectations but Michael both met and exceeded every one of them. Ultimately the biggest compliment I can give Michael is that he was instrumental in my decision to purchase from Benzel-Busch opposed to the many other choices available. Truly he is an asset to their organization.

leeg826

Sep 20, 2013

VISIT ON 9/19/2013 (One day before the CLA250 lease rate was released to the public)Im in my mid-20s and Im a Prestige Mercedes Benz customer. This year, I leased a C300 from Prestige for my mother as a Mothers Day gift and the experience was excellent. Since I live much closer to Benzel-Busch, I stopped by to inquire about CLA250 lease. I had every intention to sign since I already extended my current lease to wait for CLAs launch. I was assisted by sales associate Jay Lee.For a $34,550 MSRP vehicle, he quoted $4900+ due at signing, $361.44 monthly for 36 months for 12,000miles/year (credit check wasnt ran at this time-however I have tier1 credit). I expressed that the offer was on the high side for a $34k MSRP vehicle. Instead of explaining the breakdown of cost and assuring me that this is a good offer, he replied that if I want a cheap payment, I shouldnt be looking into a Mercedes Benz. Since hes my sales associate, I also shared the quote I received from Lexus for a $40k MSRP vehicle. Instead of emphasizing the features that a MB has over a Lexus, he then replied that the lower cost offer from Lexus is the only way that Lexus sells their cars. He then went on to the assumption that anyone would choose a MB over a Lexus for the same price. However, I would like to note that my aunt has been a loyal Lexus customer for over a decade, not because she cant afford a MB, but due to her personal preferences.I commend him for priding the brand that hes representing. However, doing so at the cost of disrespecting a customer and the brand that has long ties with the customers family is pure ignorance. I dont mind putting $5,000 down at signing, as long as Im certain that its a good offer. However, his approach is unnecessarily offensive. My cousin recently leased a vehicle from here, but after hearing my story, hell not be doing business here again. In addition, the CLA has been highly anticipated among my group of friends. However, they will not be inquiring at this dealer. After this experience, its apparent that Benzel-Busch service is extremely subpar compared to Prestige. I will be driving the extra 40 min. to Prestige MB this weekend.

Bsonz

Mar 12, 2013

I recently purchased a car from Benzel-Busch and had the pleasure of dealing with Eli Kalajian. I can whole heartedly say that I have never had a smoother and more pleasant experience when purchasing a car -- which in hindsight was usually a bit of a tedious and stressful process.Eli was incredibly responsive, provided everything I requested of him, and most importantly was fair and just enjoyable to work with. I would reccomend him to anyone in the market for a car, and legitimately feel fortunate for now having someone to work with who I can trust and feel comfortable with going forward. And it extended beyond Eli, from the moment I walked in the door with my entire family to dealing with Lou and Lauren who were amazing and so very helpful as well. I'm pretty confident the entire environment at Benzel-Busch is exactly what a dealership should strive for in catering to customers. If you're in the market for a MB, do yourself a favor and at least reach out to these guys, I can pretty much guarantee you'll be happy you did.

LisaSullivan

Feb 24, 2013

Douglas Ryan was a pleasure to work with! Knowledgeable, courteous, and went above and beyond! Actually delivered my card and installed my son's carseat!!!

B22o

Feb 23, 2013

Incredible experience! Doug Ryan was friendly, extremely knowledgable and easy to work with. The whole experience exceeded expectations. I am very happy I chose bezel Busch.

JD

Feb 22, 2013

From my initial contact via the Internet....the overall response time to follow up exceeded our expectations! Benjamin Walsh was our Sales Representative. Ben was attentive and understanding. Ben addressed our questions and provided us with an unsurpassed customer experience. I highly recommend Benjamin Walsh and Benzel Busch Dealership Englewood, NJ for your next car purchase.

Aemanon69

Feb 11, 2013

Douglas Ryan provided me an exceptional customer service and helped me purchase a Certified Pre-Owned Mercedes Benz GLK-350 4MATIC. Since I just moved from CA to NJ, Doug initiated communication with MVC office in Trenton saved my time transferring my CA driver license to NJ.I have been to different car dealerships and my purchase experience with Doug along with the rest of the team in Benzel-Busch has been exceptional. I will definitely recommend this dealership to my friends and families. Thank you.

clubmelillo

Feb 7, 2013

We finally purchased our first Benz and the experience with Sales and Client Service set the bar for the future purchases for any dealership I deal with in the future. The team really has their act together, which impressed my wife and I. I will recommend Benzel Busch to all of my Corporate associates here on Wall Street. Go team!

dandemarco

Feb 3, 2013

Both Orlando and Joe Herman are consummate professionals, the transition from the old to the new was quick and seamless.Codos to the Agresta family, for building an empire of excellence.

mmbrooks

Feb 3, 2013

Wonderful pre-owned purchase experience. First, the car was in spectacular condition. Second, my sales associate, Frank Signorelli, has mastered the art of consultative selling. He listened closely to my needs and gave the time I needed to make my purchase decision. The dealer office staff handled the transaction quickly and efficiently. Finally, I was given a thorough explanation of all the car's functions--an important detail often overlooked at other dealers. I couldn't be happier and recommend the BB dealership and Frank, in particular, without reservation. M. Brooks Princeton, NJ

Csnyder2

Feb 2, 2013

Thanks to the wonderfull staff at Benzel Busch for making this the best car buying experience. A special thanks to Frank Signorelli and Deej Holland.

iri87

Feb 1, 2013

ABOUT FRANK SIGNORELLI: It is a daunting experience to purchase a car especially in today's economic environment. Additionally, it becomes more overwhelming considering this family of automobile,Mercedes Benz. Now encounter Frank Signorelli, "Frank", whose un-rushed, un-stressed, affable yet professional/knowledgeable persona welcomes you into the Benzel Busch Mercedes Benz experience. I found him fair, objective, and helpful along the way of being just plain likable. If you are serious about making a purchase, visit Frank, and even if you are not serious, it is probable that you won't forget Frank's way of presenting the Benzel Busch Mercedes Benz experience. L. Evans

kaibhh

Jan 28, 2013

I wanted my recent visit and purchase to be short and sweet, and I received both. My fiance went looking for me because I don't like to wait and he knew exactly what I wanted. I got the best service I could get. My fiance had really nice things to say about the service he received. We both were extremely happy with the outcome. We would definitely recommend friends or family to your place for business. Thank you for everything!!

karendiasmd

Jan 28, 2013

I must say first, that I have been a client of Benzel Busch for 21 yearsI appreciate the excellent service I have received every time I have been to the store for service and salesThis particular sale was very important to me, as Lino was my new sales accountant, and I must say he was professional, courteous and kind.It seems that I will be with Benzel Busch for a longtime to comeThank you!Karen Dias-Martin, MD

Billn2sst

Jan 26, 2013

Frank is always very helpfull and professional. He answered all of my questions throughout the day, finished the repair when he promised and also had my car cleaned.

cc04110

Jan 25, 2013

I am very satisfied with Mercedes vehicles and dealership, they are very pleasent to deal with and give me great service.I am always satisfied with there work.

BOBWOJ

Jan 19, 2013

The dealership is clean and neat and the staff is very professional. It is conveniently located near my home and has great coffee. Thank you

staceylopis

Jan 14, 2013

They were the greatest team I could have ever worked with...they made an impossible situation possible...Kudos to BB!!!They helped me get out of a Range Rover that had alot of miles and into my little mercedes truck that i can zip around in..They were beyond friendly..Not to mention the lattes were great!!!

Anton4177

Jan 12, 2013

Quite simply -- excellence in knowledge, customer service and professionalism. Based on this and past experiences, I will continue to purchase my Mercedes' from Michael and Benzel for the rest of my days.

Fredda Kray

Jan 11, 2013

The service experience from the front desk to my service advisor was pleasant and personal. Everyone went out of their way to make it convenient and professional.

kojikikan

Jan 6, 2013

I received a very good service at the time of purchase! I hope to get the same quality of service when bringing my car for repairs and etc.

kvs

Jan 6, 2013

They just need to work on having loaner cars available when you are ready to leave.David has been my advisor for a long time and there probably isn't anyone better.

tropbenz

Jan 5, 2013

All the work done to the car was fine. The service representative was very professional, but by mistake, I left a WNY parking permit by the windshield and it disappeared. It was in my name and good until 2014. Service staff should never take anything left in the vehicles not belonging to them. In addition, service charges are really getting expensive.Thank you in advance for your attention to my comments.Sincerely,Mercedes Bernal

sfeliciano

Jan 2, 2013

I have dealt with Nancy for the past 3 1/2 years and she has been nothing but pleasant throughout my whole experience. Her and the fact that your cars are fantastic is the reason I keep coming back. Also your Service department is fabulous. They are all courteous, extremely helpful and most importantly mindful of other's time.Thank you all very much for the wonderful job you all do.Best Regards,Sandi Feliciano

limeys550

Dec 29, 2012

Doug Ryan who took care of me was very Professional as was Dave Tangen in service.Would recommend Benzel Busch to family & friends 5 stars to you

GinaTietjen

Dec 27, 2012

Excellent experience!!! Love my Mercedes. The quality and style of the E350 Sport is outstanding and everyone we show it to love it too. Eli, our sales rep., was very knowledgable about the car and gave us a great deal.

Hr1006

Dec 27, 2012

Lino is the ultimate professional. Warm, caring, accommodating and providing the highest level of service possible. This is our fourth purchase from Lino and he is the main reasons we have used the Benzel Busch dealership over the past decade.

xpolina001x

Dec 27, 2012

Benzel has a great service department. I was a little surprised that the part was on back order, but otherwise a perfect experience. I would definitely recommend Benzel to my friends and family.

Headboard

Dec 20, 2012

A few years ago a friend of mine purchased his first Mercedes Benz from Benzel Busch Motors in Englewood, NJ. He absolutely loved the car and couldnt stop talking about it. But in addition to the car he also raved about the people and what an awesome experience he had during the initial purchase and during his later visits. Being a business professional myself, I took special note of this because at the end of the day regardless of who you are or what you do, it always comes down to the relationship. We are all in the People Business.Needless to say when the time came to purchase my own Mercedes, Benzel Busch was my only choice. My sales rep Sallee Pietri was an absolute professional. She was extremely pleasant and showed great poise through the entire purchase experience and it truly is an experience. Benzel Busch gave me the White Glove Treatment. This is what I heard many years prior they have truly exceeded my expectations.In addition to Sallee, the following individuals deserve notable mention for taking the customer service experience to a whole new level that many companies can only hope to aspire to.Megan BrownVictor HernandezJason Scott BurgoyneChris IsemanBenzel Busch is the best.

pd1030

Dec 18, 2012

Pam Sieradzki was amazing! She was attentive and dedicated to finding me the perfect car to suit my needs. She worked hard to make sure that I was satisfied with my experience and called to follow up and answer any additional questions I had. I will definitely refer my friends to the dealership because of Pam!

ananjiani

Dec 16, 2012

Extremely caring, courteous and efficient service. Andy was very prompt and personable. Couldn't have asked for more. The associates were punctual and knew what they were saying. Hats off.

mec555

Dec 16, 2012

Pam' attention to my concerns, follow ups, no pressure sales,man ship, and professionalism was Nothing less than outstanding. Pam understood my anxiety about my first Benz, and was always Available to answer my questions even late evening hours. She made my buying experience one of Best experiences in my life. Pam is a fun person, smart, attractive, and above all a professional.I would without hesitation recommend her to friends and family. But I must also say, that all of the staffAt benzel were fantastic. I felt like I was a new member at a country club, and I now have new great Friends in Engelwood.

Apemdaba

Dec 14, 2012

I dealt with Jeff Acosta I think he is wonderful guy and believe me if it wasn't for him I would t agree to a deal. He is a great salesperson

grifg005

Dec 5, 2012

We were extremely pleased with the entire sales process which was as smooth and professional as one could expect. Pamela Sieradzki, our account representative, couldn't have been more responsive to our needs, always returned our calls and emails in a timely manner and was fully knowledgeable on the the car and its leasing programs. When we picked up the car, Marco Bernuy gave us a complete orientation of the car and explained all of the equipment and features in a detailed manner which was extremely helpful as well!

chachicbr1000

Nov 25, 2012

This is my second time getting a car from Benzel- Busch and i am very happy dealing with them.Everyone is so nice and you get treated like gold,It's a pleasure to go into that dealership.I went back on Saturday and bought mats for the car and the parts guy was very helpfull and friendly.I can't wait for another two and a half so i can get another new car lol

DRMW

Nov 18, 2012

My satisfaction was the #1 concern at this dealership's serice center. They truely went the extra mile to ensure that! They talk the talk and certainly walk the walk. It's always a pleasure doing business with them.

Ellen horowytz

Nov 16, 2012

WE LOVE LOU!!!!HE IS A TRUE ASSET TO YOUR FAMILY AT BENZEK BUSCH...ALWAYS A PLEASURE WORKING WITH HIM AND NEVER HAVE TO THINK TWICE ABOUT REFERRING BUSINESS TO YOUR DEALERSHIP!!!!

Gary J

Nov 10, 2012

Fantastic experience at this dealership. We drove 80 miles to buy a CPO 2011 C-Class. Jose and his team did a great job. First-class all the way. The car is phenomenal.

cstarnite

Nov 9, 2012

My overall experience was great. Gio did an excellent job in assisting me on my purchase. He was able to locate the car that i wanted w all the options i need. I would definitely refer my friends and family to Purchase a car from Gio.

johnnemeth

Nov 8, 2012

I have had my cars serviced here for many years and the quality and overall experience has remained top notch. I plan to remain a loyal customer.

Alyssaland

Nov 4, 2012

Friendly. Helpful. Great service. I had a flat ( with tire insurance ( another plus of my lease) ) and had to be home within 15 minutes. Attif found the nail right away, and promised to deliver it got me the next day, on sabbath when I couldn't come in to pick it up. I signed the papers in a few seconds and went home. He next day, my car showed up in the afternoon with 2 very nice gentlemen. Thank you.

kdelehanty

Oct 30, 2012

Sallee was friendly, professional, and knowledgeable. The facility was gorgeous, and the manager was reasonable and eager to make a deal we were comfortable with. Everything went smoothly, and we are thrilled! Lastly, the quality and cleanliness of the car was impeccable.

donesq27

Oct 28, 2012

Wait time a little longer than I hoped for on a Saturday morning - my impatience more than anything else. But otherwise a perfectly satisfactory visit.

Tenafly07670

Oct 28, 2012

My experience with Benzel-Busch has been an absolute pleasure. Everyone is friendly, happy, and competent, a rare combination these days. Everything about Benzel-Busch is stress free. I consider them the single best dealership in Bergen county, their service -- buying, maintenance, and auto body repair -- is unmatched.

anajjar

Oct 27, 2012

Excellent customer service! Very friendly and helpful, I would not go to any other dealer but Benzel Busch. Go see Lino Cascardi, amazing sales representative! You will not be disappointed.

Mark Filer

Oct 27, 2012

I though Scott was great to work with, he helped structure our deal (trade in and cpo purchase) whilst I was out on a business trip so everything was ready to go the morning I got back. Really positive experience.

muniman201

Oct 27, 2012

Everything from making appointment, dropping car off, going over details with Frank Armando, the loaner car etc.etc. All done seamlessly and very professionally. It's all good!

Spatrickmd

Oct 27, 2012

Everyone was professional friendly and helpful. I was impressed with the efficiency of the setup I.e. on site DMVI will definitely refer friends to this dealership!

Robert B. Travers

Oct 25, 2012

I brought my S430 in to be serviced & I deal with Mr. Andy Pintos who was extremely courteous & helpful. He always kept me informed with regards to the work that was done.While waiting for my car I went into the showroom and I was met by Mr. Peter Poliandro.I found Mr. Poliandro to be very friendly and well informed about the cars I was considering buying. I felt that Mr. Poliandro was both sincere and very appreciative of the time I spent with him.If & when I decide to purchase a Mercedes, I will definitely be purchasing it from Mr. Poliandro.Sincerely yours,Robert B. Travers

jaewon223

Oct 4, 2012

I went around to several dealerships for a pre-certified used Mercedes Benz. I was looking for very specifics with a particular budget. I found a great car online at Benzel's website and came in to check out the car. I couldn't even tell that the car was used!! Everything about the car was above and beyond what I expected after going to several other dealerships.My sales contact was, Tommy Tzimoulis. He was extremely friendly and honest. I very much appreciated that and nobody was pushing me. I hate going to a dealership and having to fight the pricing or being pushed heavily and pressured into something. He was extremely detail oriented, friendly and great at customer service.I was very satisfied with my experience here in comparison to other dealerships. My next car I will definitely come here and I will refer friends/family as well.

patgilm

Jul 23, 2012

One of the best experiences I have had buying a car and I seem to go through cars every two to three years. Not only was the price of the car great, dealing with Jose and Jason was better. I made a deal with Jose on my trade in over the phone (which was a great trade in price based on KBB and Edmunds) and when I went to look at the car, I was not going to buy the car since I am very picky with my cars and there were a couple things I didn't like. I discussed these things with Jason, he took more off the already good price (which was already one of the lowest prices in the country for this model) so I could take care of these small issues. I also took several test drives and even had Jose drive me around while I was in the back seat to make sure I liked the car. They were extremely patient. Also, after I got home about a week later I noticed that the brand new tires they put on the car were summer tires (very expensive summer tires) and I needed all season tires. I called Jason and he made things right by sending me a check to cover about half of the cost of getting new tires which was reasonable and something he really didn't have to do. While the price of their used cars seem almost too good to be true, believe it. There is nothing hidden.

nyny

Jun 30, 2012

Best car purchase I have ever had. All employees were honest and courteous, something rare in this industry. They went out of their way and above the call to get everything right.

ncowan1976

Jun 20, 2012

I live in Houston, TX and was looking for a 2009 CLK550 Certified Pre-owned. This car is pretty hard to find so off the mbusa website I found Benzel Busch. Buying a car is stressful enough, imagine buying one over 1,000 miles away. But Scott Raymond at Benzel Busch made the process extremely easy and was very opened and honest with any "flaws" with the car (there was a tiny rock chip mark which he had fixed before sending my way). Within 30 minutes of our phone conversation, he sent me a dozen or so high resolution photos (he went out and took them) to give me a better idea of how the car looked (since the websites generally have lower res images). He was very fair in dealing with me, negotiating the price, and even set up transport to Houston for me. I had never transported a car and started getting overwhelmed with finding a reputable transport company, so I took Scott on his offer to use the guys they use and did not regret that decision one bit. Like I said I bought the car pretty much sight unseen (at least in person) and was extremely nervous. When my car showed up a few days after signing the papers, the car showed up in perfect condition. THe main reason I picked Benzel Busch over a few other dealers selling this car was because of Scott's professionalism and friendliness. This car was pretty loaded but missing one "feature" I wanted that another dealer had - but because I felt really comfortable with Scott and he went the extra mile to make me feel comfortable buying this car from the other side of the country, I decided to stick with Benzel Busch and make the purchase. I felt like I got a fair deal on the car, probably a great deal. I feel so comfortable that I'll probably buy my next one with this dealer. I only wish these guys were in Houston.

john123

May 30, 2012

Recently made a purchase from Benzel Busch preowned. Imade my whole deal with scott. What a plesant surprise car buying has become. Scott was extremly professional and very accomadating to all and any of my needs. I have purchased MANY cars over the years......but nothing can match the experience I recieved dealing with Scott and Benzel Busch! THIS IS A GREAT PLACE TO SHOP ...NO HASSLES NO GIMMICKS ....JUST A GREAT CREW AND FRIENDLY STAFF.....ASK FOR SCOTT...TELL HIM JOHN RECOMMENDED HIM.

pokpan

May 11, 2012

Excellent sales rep to talk you into giving a deposit for a vehicle.Once you do give a deposit and the deal does NOT go through as planned (due to non approval of credit) the deposit is 'told' to be credited asap. But it never happens even after 15 follow ups/phone calls. Its saddening to see how short sighted the dealership is. While I will make sure I get my 1000USD deposit back through legal channel, I wanted to make sure other people considering to visit Benzel Busch are aware of what they might be getting into.

Porsche fan

Apr 2, 2012

Great experience in purchase of pre-owed car (Porsche). The sales staff that I dealt with (Scott and Jason) were very professional, friendly and true to their word.

jeftek

Mar 22, 2012

sallee is soooo sweet. not only drop dead beautiful physically, it as matched through out...super professional, but also compasionate...she IS human...please deal with her..if your a guy, be advised your heart will be broken, but as far as car buying experience and professionalism, there is no other place to go to and no other car salesman or saleswoman to deal with...not only her but the WHOLE staff is amazing...they WILL treat you right, do the right thing, make things right if need be, the whole 9 yards...please...i employ you that if you are looking for a high end car, or a reputable used car, take my advice and call them and ask for Sallee and tell her JEF-TEK referred her...she IS one of a kind...you def wont be dissapointed...

JackIn12

Jan 17, 2012

Benzel is the best for customer service & price. They are professional and knowledgable. I have bought many cars from them as well as sent many referrals.

atml99

Jan 10, 2012

My wife and I purchased a pre-owned E350 from the guys at Benzel Busch MB. We had a great experience and purchased the vehicle we wanted. To begin with you will notice Benzel Busch is unlike other dealerships in a number of ways. I found their inventory selection to be among the top quartile. I can only speak to the seletion and pricing of pre-owned because we were not in the market for a new vehicle. You will notice the listed prices are very aggressive verses the competition. You may actually wonder if maybe there's something wrong with the vehicles or you're not looking at apples to apples. Not the case. Benzel has a business model which I personally agree with & we never would have set foot in the dealership if their prices had been too high from the jump. We checked out two other dealerships during our process and one of them tried to charge us $1000 dollars more than the listed warranty extention. It was really strange. Anyway point being do your research, and go to Benzel. Keep up the good work fellas.

beo3

Jan 2, 2012

I went in to purchase a CPO vehicle, apparently they thought I was not serious. No one even asked for my name and when I left the dealership again, no one even attempted to gain my contact information. Maybe because I was wearing jeans and a sweatshirt they believed I was unable afford such a luxurious vehicle? Well shame on them, I went to Mercedes Benz of Nanuet the same day, purchased the car I wanted, and had the most pleasurable buying experience of my life! In their defense, Phil and Jose were gentleman. I just believe that if they had been slightly more amicably towards price they would have sold me a car that day. I informed them I was a motivated buyer and they should have believed me. I felt unwelcome, and as a consumer I would not recommend buying from this establishment.

Arda108

Dec 30, 2011

I got a very good service from Joseph. Thank you!Just the lady who explained me the technical specs was not knowledgeable enough about the car.

maljabir

Dec 27, 2011

Our experience with this dealership was very good. The staff try very hard to please customers. Everyone was very courteous and welcoming. The price we paid for our new car was reasonable and the negotiation process was simple. We particularly wish to commend our sales representative, Joseph Simsek, for his hard work. From the beginning, Joseph did everything he could to make our experience pleasant. He has excellent communication skills and was always easy to reach, whether by phone or e-mail. Joseph also responded promptly to all enquiries. In sum, he exceeded our expectations in every way.

South Carolina

Dec 27, 2011

Positive buying experience via Internet till car delivered missing retractable cargo cover which was in the car interior description. Four emails sent asking for response about what to do or perhaps cover was removed during prep and simply not replaced. Absolute silence from dealer this was a 2011. Ml55 Mercedes . Very disappointed Otherwise prior to this would have given 5 starsPosted the above review on 12/26. On 12/27 Tim from dealership called was very apologetic. Stated he had located the cargo cover and would immediately fed x to me. Stated that Miss Pietri was usually very prompt in returning email, which in my experience during the transaction for purchase she was, but part of the time had been on vacation. Nonetheless in all fairness it was the week preceding Christmas but my first email was initiated on the 17 when I received car and my last was on Monday the 26th. All in all if cover is sent I will be placated as my overall experience at this dealer had definitely been handled efficiently and professionally and I was definitely very pleased with the car and the way it arrived(except that one small cargo cover,)which was a mistake anyone could have made. Will revise scoring once I receive the retractable cover.29 December. Received follow up phone call from Miss Pietri, Benzel Bush, with apologies for my unanswered emails and informing me that she had been on vacation and someone should have informed me of same during her absence instead of the non response. She also inquired about the cargo cover and I promised to inform her when it arrived.30 December FedX package from dealership with missing cargo cover arrived.Thank you Benzel Bush for correcting the minor issue of the missing cargo cover for my 2011 ML 55. Although initially I had reservations about purchasing a car over the Internet this transaction was a fairly simple process and the Mercedes is absolutely beautiful and exactly what I wanted from the exterior and interior colors to the options and were exactly as described on the web site. Would not hesitate to purchase from this dealer again and the price, customer service, transport, and attention to detail were outstanding. I was unable to procure a Mercedes with all of these features for this price locally and from the first phone contact to the last follow up all all of my concerns and questions were addressed professionally and with a straightforward friendly manner. Do not hesitate to do business with Benzel Bush, even over the Internet. You will not be disappointed.Satisfied customer (President, CEO Of medium sized Corporation) in South Carolina

vroegp

Dec 23, 2011

From the moment we walked in we could tell that this dealership valued their customers. We were welcomed with friendly greetings from reception and an offer to relax with refreshments. We were seeking help in finding out more about the Lincoln they had for sale and our needs were quickly pinpointed and aligned with our salesman, Peter Poliandro. Peter took the time to see what we needed and then carefully detailed out the history on the car we were interested in, showing us all the features and taking us out for an enjoyable, informative test drive. Peter took care of every detail for us making sure our insurance company was updated and the financing was completed and ready for our pickup at a time that was suitable for us. Peter and Benzel-Busch made this the easiest most enjoyable experience possible and there is no doubt in our minds that although this dealership was not on our short list before it most cetainly will be on the top of our list for future purchases.

Chrissie U

Dec 22, 2011

A requisite for a strong, successful company is customer service, and Benzel-Busch meets and exceeds all expectations. I have been a customer for almost 10 years, and recently leased my newest vehicle. My account representative, Joseph Simsek, worked with me, and I was so pleased with his professional and personable demeanor - he truly went above and beyond and I applaud his attentiveness and quick response time. He is patient, takes the time to listen, answers all questions, and goes the extra mile to make a customer happy. Deej, my Delivery Specialist, spent all the time I needed to learn my new vehicle's options, and her knowledge of the vehicles, along with her great personality, are to be commended. I highly recommend Benzel-Busch, Joseph Simsek and Deej - they exceed all expectations!

onejieun

Dec 22, 2011

Joseph was a pleasure to work with. He was very sincere and easy to talk to. He seems very trustworthy.We will definitely be going back for our next vehicle.

anandk

Dec 20, 2011