Used Cars for Sale at Berglund Luxury Lynchburg in Lynchburg, VA

Dr. "J" Smith Mt Laker

Jun 8, 2015

very impressed with the professionalism and friendliness of everyone I met...I am new to the area, but they treated me like a life-long customer. Solid deal on an almost-new Highlander. Actually enjoyed my car-buying experience! Highly recommend. Will return for BMW someday

MH

Jun 3, 2015

I recommend Berglund Luxury Auto Lynchburg to anyone looking to purchase a vehicle at a fair price without the hassle. Jason Fisher, Sales Consultant; Joe Camarda, Service Manager; Jeff Ballou, Business Manager and Wendy Aston, General Manager are great people to do business with. Jason even came in on his day off to answer any questions I may have about the vehicle I purchased.

Renee

Jun 1, 2015

The folks here made my car buying experience worth the drive! They were professional, but not overly pushy. They answered all my questions and did everything I asked to purchase my new vehicle. I would recommend them to anyone who wants a dealership that really cares about their customers. They went above and beyond on many levels.

Chris

May 16, 2015

This dealership is worth a drive! They are very friendly, polite, and easy to work with. This was by far the easiest and most enjoyable vehicle purchasing experience I've had. I would recommend Berglund Luxury to anyone who is looking for a quality vehicle at a decent price without the pressure or hassle that is normally associated with car buying experiences. They were fantastic to deal with!

Bob

May 10, 2015

I bought this Mercedes over the internet. The experience was fantastic from the start. They immediately called me and gave me a very competitive price. All aspects of the purchase were seamless. The car was delivered to me at my home in 10 hours from my initial contact with the dealer. I live 150 miles from the dealership. You cannot get better service. The Mercedes advisor (LJ) was professional and personable. The business manager (Wendy) followed up with me one hour after the car was delivered. Overall the best car purchase in my life. Thanks LJ and Wendy

CharlesN

May 9, 2015

I was just in a very serious Accident where I totaled my Car and needed a new one. I researched what was the safest cars and narrowed it down to a Outback and a XC 60. What made the difference for me was the Dealership and salesmen not the car , I know the Volvo was the better car , but it also was more Expensive , Jason and H.J were the Factors that led me back to buy the Volvo . I have purchased way to many cars in my lifetime and have always run into the one and done salesperson, This is not the case at this dealership , I am having problems getting back behind the wheel and both Jason and H J been there all week after the purchase with follow up calls and actually riding with me after the purchase to be sure I understand the tech features of my great SUV. I also was highly impressed with the way I was given the best deal possible , they never gave up and made sure I was happy with the deal. It is rare that I am willing to give a review after the fact knowing that you get brushed off after the sale. NOT HERE. I will buy my next car from here and I will make sure everybody I know where to go to receive this great buying experience. This is the way a Vehicle purchase should happen

Ann Martin

May 8, 2015

Was in town visiting relatives. Not actually looking for a vehicle but they had my dream car. They were very accommodating to get my trade in and financing taken care of. Love my new SUV!

Katie K.

May 8, 2015

In February 2015 I had searched everywhere locally to find the vehicle we wanted. We arrived late to the Berglund dealership to look at a used Chevy truck. We were greeted amicably by all staff. We were given a test drive, decided on a price and began the purchasing process. Though we passed closing time, we were constantly assured that it was no problem. They made us, the customer, their top priority. We never felt rushed and were given top service the entire visit from our test drive through financing. Jason Fisher, our sales associate, was with us through the entire process. He even led us out of town in a snowstorm to make sure we found our way. The service team and Jason have called us on several occasions to check in with our new purchase. I would highly recommend Jason and the Berglund Luxury Auto dealership.

jneedham

May 6, 2015

Internet purchase of Mercury Mariner went through without a hitch. Vehicle as described. Nicely detailed. Highly recommend! Thanks Jeff and all the team at BLA.

Beamerman

Apr 24, 2015

Wanted to give a shout out to my new friends at BMW of Lynchburg. LJ, Wendy and Jeff you all rock. Thanks for helping me select the perfect BMW X5 for me and my wife. You made the process fun exciting and easy. We absolutely love it. Your knowledge and professionalism was very refreshing. The Altons

apna

Mar 30, 2015

We drove 3.5 hours to pickup our new M4. None of the local dealers were able to beat Berglund's quote. Everything was arranged prior to us driving down and there were no surprises when we arrived. From the general manager Wendy to our sales rep Patrick to the finance manager Jeff, we received nothing but professional service from each one. We look forward to our next purchase from Berglund.

KellyGrambau

Sep 20, 2014

We spoke with 3 different salesmen, two of which couldnt tell us anything about the Z4 we were interested in, the other guy just dropped off the face of the earth. They couldnt spell, poor communicators, rude - and one guy called my husband Chris when his name is Ben in an email. My list could go on and on. I would have zero confidence in dealing with these people and will tell everyone I know about my experience. Short of practically giving us a car, we will never give them a penny of our money. We are heading out of town to find a professional, knowledgeable team to work with.

JOE

Aug 8, 2014

I CAN NOT BELIEVE MERCEDES BENZ OR BMW WOULD HAVE A DEALER LIKE THIS,STICK WITH YOUR BUY HERE PAY HERE STORES

Rapademic

Jan 13, 2014

Drove 55 miles (one way) with a scheduled appointment for recall work and the part was not there and had to be ordered. I need to make another 110 mile trip for recall work. I am not happy. The technician suggested rotating tires and a new cabin filter. The tires on the front and rear are different sizes so they do not get rotated. When the service assistant brought my car around to the waiting area I was appalled that the cover for the cabin filter was pinched between the hood and wiper blades. Obviously, the technician slammed the hood shut without putting the cabin filter back in place. They charged me $105 for an oil change. Pretty unreasonable. If I am paying a premium price for service I expect more than a backyard mechanic!

loveforcars

Oct 11, 2013

The sales manager, Dave, is excellent. However, some of their sales people are lazy and don't know anything about the car. Their financing staff would make you sign all the documents without really answering any questions.

rlcampbell

Feb 1, 2012

I had actually got to the dealership 10 minutes prior to the dealership closing on a Saturday afternoon. The salesman, Jeff Fleenor, came out to greet me. Very pleasant person. Not only was he friendly & very personnable, he was very professional. He & the finance manager, Eric, not only made a sale but they made the sale THAT night! They both stayed late (WAY after closing) to work this deal for me. The dealership closed at 5:00 (a Saturday night too!!) but I didn't leave the dealership until 8:20 pm! They both were amazing! Not only did they make me feel my deal was important, they stayed over on a Saturday night. Amazing experience. I would definitely refer anyone to this dealership, especially to Jeff Fleenor. Thanks Jeff!

dawnbest

Jan 25, 2012

My sales and front end experience with CrossRoads has been great! I had a few challenges with the service area where damage was done to my vehicle; they fixed it; but it should never have happended to my first luxury car purchase. They caused damage to my vehicle twice and never told me. I had to 'find' it and tell them about it. They claimed they didn't do it. I was highly offended and disappointed. To this day I don't trust the service area. I feel that everytime I take my vehicle in for service I have to do a total damage inventory before I drop it off to make sure it returns to me in the same condition. For the money I paid for this volvo I should never have to monitor my own vehicle!!But again my sales man and the folks up front in sales continue to be kind, sincere and great to work with as I refer friends to the dealership! Thanks -

Tom Dovel

Jan 22, 2012

Both Mike and Eric were sincerely friendly and made us both feel very comfortable. Mike and Eric were additionally very honest and open about the entire transaction.The car was in impeccable condition and "ready to go". Mike even drilled to put the front license plate bracket (since the car is now in VA and the original state did not require front license plate) so that we wouldn't be stopped by police on our way home.While we negotiated and paid a slightly higher price than what we were "prepared to pay", after comparing other cars on the market, we are completely satisfied that we did actually get a great price. I think we both came away from the experience extremely happy.

NurseStacey

Jan 20, 2012

I just bought a certified preowned Mercedes-Benz from Crossroads of Lynchburg. Jeff Fleanor sold me the vehicle and was wonderful to work with and very professional. Eric the finance manager and Dan the general manager were wonderful to work with as well. June in the service department goes above and beyond for her customers. I will definitely be making all of my future vehicle purchases from Crossroads!!!

gtmoss

Jan 8, 2012

My experience with BMW of Lynchburg and Jeff Fleenor in particular was excellent. I originally was looking for a pre-owned vehicle with certain features and lots of restrictions making the search difficult. Jeff worked hard to find several options and was patient with me during the entire process. Jeff was friendly and had a good sense of humor throughout even when I changed gears and decided to purchase new. I am happy with my experience and plan to purchase more vehicles form them in the future.

dstaton

Jan 6, 2012

My recent car purchasing experience with Crossroads and Sonya Potter-Braxton was very pleasant. In fact it was the rapport that she built with me when she sold my daughter her new car that made me come back to Crossroads to work with Sonya again. She was very friendly, yet knowledgeable of the products I was I interested in. She made the process as pleasant as possible. In addition, the customer service I received from Crossroads as a whole was great as was my overall experience.

jbwilson

Dec 30, 2011

Sonya did an excellent job letting me buy the car instead of selling the car.. She let me make the decisions and ask questions about the vehicle.. This dealership answered all of my questions and delivered the car to my home in Mississippi..

Eron Murphy

Dec 29, 2011

Sonya and the rest of the CrossRoads staff has been delightful to work with. The buying experience was very positive. Sonya was knowledgeable about the cars we were interested in. When it was time to purchase, everything went well and we didn't feel any pressure. It was one of the best car buying experiences my wife and i have had. After the sale, Sonya has followed up with us to make sure we were happy with the car. The limited experience we've had with the service department has been positive as well. They're professional and my wife feels comfortable talking to them. Overall, our experiences at CrossRoads of Lynchburg have been great.

coblake1

Dec 29, 2011

Went to get service on my 2005 E320 & ended up looking at cars. Dave did a great job of showing us an 2008,E350,love it. All men at dealership were very friendly.