Used Cars for Sale at Bernardi Honda of Natick in Natick, MA

Pebbles356

Sep 22, 2016

Working with Neel was a fun and pleasant experience. I wasn't sure what I wanted at the time but after he was finished, I knew exactly what I needed.

Katie1117

Sep 22, 2016

Freddy,(Fredrick Stoudemire) was amazing in helping me pick a car that was just right for me. He was laid back and easy to talk to, but super attentive. He made the entire process was so quick and painless. I can't remember the last time I was so happy with a car purchase. All the staff I met and spoke with were friendly and helpful. Mike Ftenstream was also helpful, getting me in and out with my car deal. Thank you to all involved with getting you car!

Kendra

Sep 20, 2016

I had a fantastic experience with my salesperson, Freddy Stoudemire, as with everyone else involved in the purchase of my new vehicle. From the warm greeting in Reception, to the prompt and professional attention from Freddy, the persistent research and expedient loan closing by the Finance team, and the personable oversight by Sales Management, I could not have been more pleasantly surprised. They negate everything bad you've ever heard about a car dealership, and they did it for the sale of a Jeep! Hats off to Bernardi Honda in Natick ~ FIVE STARS all the way.

Jacqueline Lewis

Sep 20, 2016

Going car shopping is not always a pleasant experience, but with Jayson Navaro as my salesman, it couldn't have been easier. The sale was completed quickly and easily.

Sandy C.

Sep 14, 2016

While in my former home state of MA (now live in CT and am a Manchester Honda customer) on 9/13, I experienced a flat tire (my Hybrid CRZ does not provide a spare for lack of a tire well in car). I was towed to Bernard Honda in Natick for service and arrived there at 4:30. Kevin Spezzano, Service Manager advised that it was unlikely to be resolved that day due to the time and other customers already obtaining service. I told him I fully understood; mentioned that I lived 2 hours away, and my husband would have to drive up to Natick to pick me up. That's when Kevin donned his superhero costume and got Phil DeRoche, Service Consultant, to join his effort of greatly assisting me. The result was far beyond my wildest expectations! While not putting me in front of other customers, this team somehow managed to install a brand new tire and get me on the road in less than one hour from my arrival date. Kudos to both of them for aptly demonstrating the true meaning of excellent customer service. I am so grateful to both of them. THANK YOU!!

MarkG

Sep 11, 2016

The whole experience was great.The sales guy (Jayson Navarro) was outstanding, financing, registration, etc. was quick and totally hassle free. I would certainly recommend Benardi and would highly recommend Jason.

mammela

Sep 7, 2016

We were extremely satisfied with the customer service we received from Jayson. We were not sure whether we should buy or lease a car and he was very patient and helpful and worked with us to make it happen! He was very knowledgeable, pleasant and spent a lot of time with us explaining everything we need to know about the car and helped us set up the Bluetooth etc. We would definitely recommend him and the dealership to friends and family.

Happy Customer

Sep 7, 2016

I worked with Jayson Navarro - very professional and knowledgable sales associate. Jayson asked the right questions and LISTENED to what I was looking for, to help me find the right vehicle. If you go to this dealership ask for Jayson, as he does a great job. He also took time out of his day off, to meet me at the dealership when pciking up the vehicle.

LornieB

Aug 30, 2016

My experience was as good as could be. Nick was very patient answering my many questions. He went out of his way to find me just the car I wanted. The financial stuff was good too. Very straight forward and my deal was very good with no hassles and done as quickly as possible. The people were very friendly and welcoming. Everyone including the overall manager Joel made me feel like they actually wanted my business!

Karen Wright

Aug 9, 2016

We recently purchased a used Honda Accord from Nick Barron at Bernardi Honda of Natick. Nick was super friendly and from the moment we arrived on the lot, he made us feel very welcome. Nick went above and beyond expectations to ensure that we were happy with our purchase and he was very attentive and accommodating from beginning to end. We cannot say enough good things about him!!! Phenomenal service, Nick! The next time we are on the lookout for a vehicle, we will be sure to use Nick Barron!Not only was Nick great, but the entire Bernardi staff. Greg, the business manager, and Pete, the manager, were very friendly and attentive, as well. Everyone at Bernardi does their best to ensure that your experience their is highly satisfactory.

josephzj

Aug 3, 2016

The sales agents are knowledgeable based on the needs of a customer. They have a good follow up program to resolve any issues to the best satisfaction for both customer and the dealer. Recommend to stop by for your auto needs.

Joan

Aug 2, 2016

Jayson Navarro rocked; made our purchase easy enough. We told him what we wanted and he arranged a transfer from an other dealership to Natick.

msh645

Aug 1, 2016

The guys at Bernardi Honda are second to none. If you're looking for a low pressure sales experience, make sure you go in and ask for David Jiang. He helped my girlfriend on her purchase of a 2016 Honda Civic LX sedan in June. My car (from another manufacturer) is coming off lease and he helped me get into a 2016 CR-V EX SUV. Between David, Scott Wells (sales Manager) and Mike in finance, they make the process as painless as possible. Buying cars is truly not what it used to be. My parents have been going to Bernardi for years, and I will be going there for all my future auto needs. Go there with confidence, and you will get a good deal!

Steve4242

Jul 21, 2016

Since purchasing a used vehicle from Bernardi Honda almost a one year ago today my wife and I are truly thankful and amazed as to the commitment to Customer Service exemplified by the entire Bernardi Team from the General Manager, John McCarthy to the endless troubleshooting with Kevin Spezzano in the Service Department. 99.9 % of dealerships would have said not our problem or we tried to resolve the problem but we have exhausted our options.----The Bernardi Honda Team are true to their word and collectively they take Customer Service very seriously. With that type of commitment to the customer and doing what is right we plan to make many happy returns to Bernardi and thus we recommend them without hesitation for all the right reasons...... Steve from Hopkinton...

RepeatCustomer

Jul 18, 2016

A satisfied return customer. My wife and I received great service from a top-rate and knowledgeable staff. Jayson Navarro talked with us about our needs and matched us up with the perfect car.

Jack Jung

Jul 6, 2016

Jayson Navarro was our salesperson, and he helped my mother pick her first car, CR-V 2016. He is excellent and very welcoming. Highly Recommended!

YL

Jul 1, 2016

I liked this all new Civic 2016 since I spotted one on high way. It looks so cool. I was looking around when Jayson Navarro saw me in parking lot, he came to me with full passion and very friendly so I started chatting with him. After some general introduction he insist to let me drive around to feel it. I love it even more. When I came in to buy the car a month later, he asked me and my husband both try the car again. Jayson was very patient to answer all questions I had and he also chat with you to know you, he is like a friend rather than just a sales person. The entire paper work process wasn't too smooth because of the misunderstanding between my insurance agent and Bernardi but Jayson was very supportive and proactive to help follow up during the busiest time. Both Jayson and me were exited when everything went through and I finally got my car. It was a great experience overall.

teacher 321

Jun 30, 2016

Sales person,Jayson Navarro,was welcoming ,very courteous and has a great personality.He was very knowledgeable about the car. Answered all our questions. Did not "push" for a decision-told us to take our time.Discussed our test drive .thouroughlyAfter purchasing the car,Jayson spent all the time necessary to discuss how the car operates plus all the extras .Great Salesperson!!

c4319232

Jun 28, 2016

I had a great experience purchasing my 2014 Honda Pilot EX-L with David Bruno and Scott Wells. They were fantastic gentlemen, personable and extremely relatable. Scott explained the financing process with a bit more detail and was helpful and instrumental in helping me understand how to update information and the process of the finance application. David Bruno was very knowledgeable about the Honda Pilot and provided detailed information about my options.

cjeudy1986

Jun 22, 2016

Our sales person jayson navarro made i and my husbands first new car buying experience so much less stressful the fact that he walked us threw each step of our buying experience was absolutely so caring of him we are foever grateful for his patience and help!!!!

Mai Rezk

Jun 4, 2016

You can never walk into this dealership and out without a car! They're great and this is our third car to buy at Bernardi Honda Natick. Our newest arrival is a Honda Odyssey 2016 touring. A fantastic car that I feel shouldn't be just called a minivan anymore.. Fully loaded options and lots of leg space for 8 passengers. Thank you Tres for your hard work with us..

Carguy123

Jun 3, 2016

Jayson was exceptional. This was the third dealership that we visited after having bad experiences with the first two due to lack of customer service. He was friendly, thorough, and made us feel very welcome. We will definitely refer friends and family to him.

BostonEngineer

May 30, 2016

Went there on Memorial Day to look into purchasing a CRV. I had set up an appointment via email and Neel met us at the door. He answered all our questions and took us for a test drive. Their price was below the Consumer Report's (TrueCar) best price and below the few other nearby dealers I checked. There was zero pressure. What more could you ask for?

gailm

May 25, 2016

SCOTT WELLS is superior not only as a MANAGER but as an outstanding,caring human being. He is HONEST, TRUSTWORTHY and extremely KNOWLEDGEABLE about all Honda vehicles. He is attentive to your needs and makes you feel extremely important as a customer. My association with Bernardi's has been for over TWENTY-FIVE years; Scott Wells is an awesome asset!!In addition, Jayson Navarro rates an A+ as a salesman. He was outstanding and I appreciated his kindconsideration for all my needs!Great Great People including Bobby Gazza in service!The BEST Dealership because of people like these!!!my thanks to allgail merloni

Crystal123

May 12, 2016

From the moment I walked in the door I was not only greeted exceptionally but treated like royalty. Jayson Navarro and Scott Wells, along with several other staff members went above and beyond finding a car that would suit my family needs but also my budget. They made car shopping fun and easy. I know all future purchases will be only at Bernardi Honda from here on out.

bob101

May 11, 2016

If you are in the market for a new or used car, I highly recommend Bob McGrath and Bernardi Honda. Without putting any pressure on me, he made the entire process easy. He went over the features that I wanted to know about on the Accord. He made sure that I was comfortable and was never condescending as some salespeople can be towards women. He treated me with respect and answered my questions patiently and completely. I highly recommend Bob McGrath and the entire team at Bernardi Honda. Do yourself a favor and go see Bob at Bernardi Honda in Natick. You will not be disappointed!! thank you Bob!!

alex1214

May 8, 2016

I went to Bernardi Honda in Natick not planning on getting a vehicle right that day, just to check out the prices and models. The service and treatment was so amazing that I ended up leasing a car that same day. Jayson Navarro was incredible answering all of my questions and finding out what was exactly what I needed in a car. Best experience I've had getting a car. Thank you so much for all of your help.

jhartley

May 1, 2016

I am very impressed by the initiative to provide excellent customer satisfaction at Bernardi Honda Natick. I am so happy with the outcome of my service work. I had my rims repaired and they look amazing. The rental that Bernardi provided was beautiful. They were so accommodating with my busy schedule. The service representative that I worked with John Angelo set everything up for me, he was great!!

Brian23

Apr 13, 2016

Beranadi Honda in Natick is probably the best dealership experience that I have ever had and I want to thank Jayson Navarro for the help of making sure the car that I wanted was available as well as Peter McCormick for the help. The only thing that I didn't like about my experience here was when I was filling out the paperwork, one of the management employees were trying to make me buy a Package and I kept telling him that I didnt want it and that I'm all set. He rudely left the office while I was still in there without saying anything and went to talk with someone about how I didn't want to buy the premium package. He came back inside with a much rude attitude with no care for me at all and finished the paper work leaving uncomfortable about how he treated me. But when I went to pick up the car Jayson was there to Congratulate me to my new car and I felt comfortable about my decision. They need more people like Jayson at Dealerships!

Fair Consumer

Apr 10, 2016

Classic bait and switch. Worst dealership I've encountered. Dishonest and fraudulent. Internet representative Victoria Jolliemore assured me that an advertised car was available, knowing I was about to drive 1.5 hours to see the car. I had asked her to call me if the car became unavailable during my drive, and received no call. When I arrived (on time), sales representative Jayson Navarro informed me that the vehicle had been purchased 15 min. before I came in, but that he wanted to show me cars costing $2K more. Sales Manager John McCarthy was abrupt, unapologetic and clearly running a scam. Don't waste your time at this dealership, which gives the great Honda brand a bad name.

karem3

Apr 3, 2016

Jayson Navarro was an awesome sales person and he is always there to help even after all sales have been made! He is just plain and awesome guy! So person friendly & always ready to give every customer his all.Also, Kevin Spezzano is always ready to listen to each customer's story and be there to help each and every ones different situations large or small! My husband Ted Stamuli & myself his wife, Karen give our Honda representatives and A++++++!

hdblue682

Mar 27, 2016

I recently shopped for and bought an Odyssey Van at Bernardi Honda. I had purchased two other cars from Bernardi in the past (Audi) and have always liked the service. This case was no different, our sales person Jayson Navarro was excellent. He listened to what we needed, found us the right car, gave us a straightforward deal that I checked on Consumer Reports and was right in line with a good offer and was exceptionally friendly. Also helped that he and my wife were from the same city in the same country :-).I was very happy with the way that Jayson helped us, got us what we needed without any hassles or haggling. The financing department was great and got us the financing deal that I was expecting. Probably one of the best shopping experience I have had.

Marjorie

Mar 5, 2016

Excellent customer service from all involved, including the management team and finance, but especially from Jayson Navarro! At Bernardi Natick, they go the extra mile to satisfy your requests. We have certainly made new friends there!

Janice DelVecchio

Jan 29, 2016

This was one of the best experiences I have ever had. I was made to feel welcome, no pressure and overall enjoyable. I would recommend Bernardi Honda in Natick, Ma. to anyone who wants to purchase a car, They treat you with extreme respect and all are dedicated to their work.

lea

Jan 10, 2016

I leased a car for the first time from this dealership. They honored the deal that I saw on a TV ad (that brought me in) and the whole process went very smoothly! Jayson Navarro was very helpful by answering my many questions and letting me take my time to make a decision. He and his colleagues brought a positive energy into the entire car-leasing experience! I'd recommend anyone looking for a car to consider this dealership and to specifically request help from Jayson!

Andrea27

Dec 9, 2015

This is the second Honda that I've leased from Bernardi. I can not say enough good things about this place. Instead of the dreaded car buying process/feeling like my time was wasted, I really enjoyed working with Jayson. He's the best! The process was fast, easy and he works hard for his customers. I would HIGHLY recommend Jayson to anyone looking for a Honda.

Andrea

Dec 7, 2015

This is the second Honda that I've leased from Bernardi. I can not say enough good things about this place. Instead of the dreaded car buying process/feeling like my time was wasted, I really enjoyed working with Jayson. My experience was fast and easy peasy. Best of all, Jayson works hard for his customers and cares about your needs. I would HIGHLY recommend Jayson to anyone looking for a Honda.

guillermoandsue

Dec 2, 2015

I like these guys. They really take care of us. Jayson has been wonderful every time. He helped us out two years ago and I am glad to work with him again. He is also very accessible and responsive.

Marian&DaveMac

Nov 26, 2015

Thanks to the Bernardi team and especially David Bruno for making the car purchasing experience very low key and enjoyable for us. David was easy to work with, straight-forward and credible. This was a refreshing change from some past car purchases. Thank you all.

MA0625

Nov 14, 2015

The service department of Bernardi Honda in Natick surpassed even our greatest expectations today. My fiancee and I stopped in due to a light being on on the dashboard. We didn't fully understand what the issue was. Despite a crowded and busy service center, Bobby took the time to listen patiently, ask the right questions, and understand the problem. Within an hour the problem was fixed and we were on our way.Today Bobby told us, "It's all about the people skills." He is so right! In fact, I recommend he train all new service consultants in customer service. Bobby went above and beyond our expectations. If all service consultants had Bobby's decorum, skills, and expertise, car service would be a 100% stress-free experience.Bernardi Honda in Natick is lucky to have such an amazing employee!

kjgallagher

Nov 8, 2015

I drove away in Certified Used 2013 Odyssey just 28 hours after walking into the dealership! Bernardi had the best online price for the model I was looking for. I made an appointment on a Friday and had a test drive and worked through easy negotiations in under two hours. Bernardi had my paperwork ready to sign Saturday afternoon and it was painless - even with all three of my kids in the dealership with me. They met my budget and the interest rate they offered was better than AAA. I highly recommend this dealership. This is the second Odyssey we've purchased through Bernardi. My salesperson Jayson Navarro was exceptionally helpful, honest, and friendly!

MG2016

Nov 3, 2015

Just purchased a new 2016 Pilot with Jayson Navarro leading the sale! We had a great experience. We were treated professionally throughout the entire process and would recommend Jayson, Abe, Pete and this dealership.

JoeDC

Oct 29, 2015

We recently purchased a 2016 Pilot Touring at Bernardi Honda Natick. We went there at the beginning of our search to just check out Pilots. We were immediately impressed with the vehicle size, appearance, features and performance during test drive. Sales staff and associates were very professional and attentive, especially Jason Navarro. So far it has been a great experience for us and we are very pleased.

zroe

Oct 13, 2015

I recently bought a 2012 Honda Accord at Bernardi Honda. From start to finish, the experience was fantastic. My salesman was Jayson Navarro, and he was professional, friendly, and very helpful. At no point was he, or any other member of the staff, pushy or overbearing. They worked with me to get a quality vehicle with a monthly payment within my budget. When it comes time to buy a new car in the future, I know I'll be returning to work with Jayson and the Bernardi team.

lat

Oct 7, 2015

I but a car there and it took me 5 days to get the car because first people that work there they don't know what they doing, and keep making mistakes, I don't recommend at all , wasting time , and money. I will never ever will buy a car at this dealer.

corymvargo

Oct 6, 2015

Bought a used CRV from Jayson Navarro, who was a great salesman and very professional. From the test drive to the end of the sale it was a great process, and a very comfortable dealership overall.

G Bell

Oct 3, 2015

We recently purchased a new Honda CRV from Bernardi Honda in Natick, MA. Jayson Navarro was out dealer and we found him to be attentive, and friendly. There was no hard -sell or push for us to purchase. He listened to the issues we had experienced at other dealerships regarding this and he ensured that the entire process was up front and transparent. Jayson also introduced us to his colleague Peter McCormick to assist us and Abe helped with the financing aspects for us.We purchased the car on a Saturday and took delivery of it the following Tuesday. Jayson liaised with us in the intervening period to ensure that the insurance and registration paperwork was completed in a timely manner. When we went to pick up the car Jayson also showed us around maintenance services and also checked in a few days afterwards to ensure everything was going smoothly.A very comprehensive service was provided by all and we are very happy with our purchase. Thanks,G & J Bell

Joe

Sep 26, 2015

I had the great experience of buying a new Accord at Bernardi Honda a few days ago. Between my salesman Denis Swift and sales manager Scott Wells, I could not have asked for better treatment. A very knowledgeable staff answered all my questions before I had a chance to ask them as well as letting me know many features I was unaware of.

RVAD

Sep 16, 2015

I recently purchased a 2015 Honda Odyssey from Bernardi Honda in Natick, MA. Jayson Navarro, was our dealer ,he was very friendly and guided us all the way until the vehicle was finalized,purchased and delivered it on the agreed date. I recommend Jayson to EVERYBODY,he is very caring,responsible and endless patience with thorough explanations and in answering questions......thank you Jayson Navarro at Bernardi Honda....Thanks,Raja Vaddi

MarieZ

Sep 11, 2015

I loved my 2001 Odyssey and had no plans to replace it. But when a transmission failure happened, and with many miles on the road, family members urged--time for a newer or new car. Due to personal living circumstances and immediate medical plans I had to make a quick decision with no preparation. Enter Jayson Navarro. Sympathetic to my concerns, he was very helpful with information, multiple test drives, and endless patience as I came by many times, and slowly reached a decision. Thanks to Jayson it was a good experience. Mike was also helpful with thorough explanations and in answering questions. In the final question on this form I intended to mark both choices,, not expecting it to be an either/or answer.

Sandra

Sep 10, 2015

I purchased a new CRV last month, and wanted to thank both Fred and Abe at Bernardi Honda for an excellent and effortless buying experience. Not only did this dealership have the vehicle I wanted in stock, but Fred was also able to provide me with a great, competitive price. The financing process led by Abe was equally easy, and I drove home in my brand new CRV the very same day. Since my purchase, Fred has called to follow-up with me to ensure everything is working fine and to see if I had any questions or concerns. I love my new car and Im very pleased with the helpful, attentive, and professional service Ive received. Would highly recommend Bernardi Honda!

JojoS

Sep 9, 2015

this was my 3rd Honda CRV...I was very happy with my first one that when we decided to trade in we got another one....We were very very happy with our salesman Jayson Navarro....He was so pleasant and caring when we bought the 2nd one ..we called him up when we went to get our 3rd.CRV.Jayson covered everything about the car the 2nd time..and upon getting the 3rd one he had to show me all the new items with the new car. The other guy we worked with was Sami and he also was very informative about the new car....he didn't try to sell us stuff we didn't want or need...would I recommend Jayson to anybody? I recommend Jayson Navarro to EVERYBODY....he cares and that's big....thank you Jayson Navarro at Bernardi Honda....and if we decide to trade in in a couple of years I hope your still there,,,,,I still have your card......again thank you very very much Joanne Sullivan

pcary33

Aug 28, 2015

I recently purchased a 2011 Honda Pilot from Bernardi Honda in Natick, MA. Among others, I spoke with Scott Wells, the Sales Manager, and Jayson, our dealer. I have never had a better car buying experience. Not only did they make the numbers work for our budget, but they found the perfect car, located at a sister dealership. Within one day, the car had arrived, been detailed, and when they determined that the tires were not in the best condition, replaced them with 4 brand new Goodyears at no expense to me. I will never buy a car from another dealership. I can't recommend them enough. Thank you guys!

Anonymous

Aug 21, 2015

I recently purchased my new Honda Civic at Bernardi Honda in Natick and from beginning to end they were great. I would Highly recommend them!

jilly

Aug 13, 2015

Ok ordered a part I needed to arrive in a weeks time( business days). I paid to have the order expedited. What you see on their webpage is not real time. It is not linked to their inventory. Took them 3 full business days to get the part to them to ship out. I lost 35 in shipping on this transaction. My advice if you are in a hurry or have time constraints order somewhere else.

JoanD

Aug 12, 2015

Michael and Ali were very helpful and patient answering questions and explaining things.. Michael Was very knowledgable about Hondas Ali was very helpful explaining the warranties

Amir

Aug 6, 2015

Looking to buy a 2015 CR-V, I contacted the internet sales at Bernardi Honda of Natick, and receiving a very competitive quote from Diego, my wife and I went down for the test drive. Also, since we had purchased our accord from Bernardi in 2012, we intended to give them priority over other dealers. Jayson received us at the show room and helped us with test drive. He was very laid-back and polite and did not pressure us at all and was quite patient and informative. We liked a silver EX-L trim and went back to cut a deal on the price and finalize the quote. Everything changed from this point on. We were played the waiting game for more than an HOUR only to be told at the end that the best offer their sales manager, SCOTT, was able to give us was $900 HIGHER than the quote their internet sales manager had given me just a day before!!! Scott insisted that it was a simple mistake by Diego! A simple honest mistake to waste our time you read! This came out as a shock and also a deeo disappointment at how demeaning and disrespectful was the treatment we received at Bernardi as returning customers. For that matter, Bernardi lost my business, me as a customer, and beyond all, they failed the lowest levels of ethics in the conduct of business.

axiak

Aug 6, 2015

Not many dealerships had what we wanted and actually told us what they had. When we called Bernardi we were actually talking to someone on the lot, so we could verify inventory before we arrived. We arrived right before closing and purchased our car. We were able to pick up the very next afternoon. Overall a great experience.

author

Aug 5, 2015

I recent spoke with a gentleman named Ian and he was nothing short of helpful. He was so knowledgeable about the cars, knew exactly how to answer my questions, even made some suggestions I had never considered before. I was unable to purchase a car that day but when I am able to I am certainly coming back to this location. Thank you Ian!

Amir60

Aug 5, 2015

Looking to buy a 2015 CR-V, I contacted the internet sales at Bernardi Honda of Natick, and receiving a very competitive quote from Diego, my wife and I went down for the test drive. We intended to give them priority over other dealers also because we had purchased our accord from Bernardi in 2012.Jayson received us at the show room and helped us with test drive. He was very laid-back and polite and did not pressure us at all and was quite patient and informative. We liked a silver EX-L trim and went back to cut a deal on the price and finalize the quote.Everything changed from this point on. We were played the waiting game for more than an HOUR only to be told at the end that the best offer their sales manager, SCOTT, was able to give us was $900 HIGHER than the quote their internet sales manager had given me just a day before!!! Scott insisted that it was a simple mistake by Diego! A simple honest mistake to waste our time you read!This came out as a shock and also a deep disappointment at how demeaning and disrespectful was the treatment we received at Bernardi as returning customers. For that matter, Bernardi lost my business, me as a customer, and beyond all, they failed the lowest levels of ethics in the conduct of business.

Hannie4487

Aug 3, 2015

Needed new lease, short on time. Process was quick and easy! I was able to talk them to the price I wanted and have it done quickly.

Lharder

Jul 29, 2015

Great experience buying a car with Jayson. Very friendly, funny and earnest dealer. Would highly recommend to anyone looking to buy a Honda at Bernardi.

Marina123

Jul 23, 2015

I had a wonderful car purchasing experience with Jayson Navarro at Bernardi Honda in Natick. He was friendly, informative, and helpful. He helped me buy and lock a great price on my Honda Crosstour, which I love driving.

jgg+ccm

Jul 23, 2015

Jayson took good care of us at Bernardi, from the moment we walked on the lot. Buying our gently used Honda Fin was an efficient, painless process. Sami, in the finance office, was also super helpful. He made sure that we got everything we were supposed to with a Certified Pre-owned Honda, and was knowledgable in walking us through the warrantee and service plans.

kumi1

Jun 20, 2015

Was able to buy the perfect car in no time with help from Jayson. He was so friendly and helped me find exactly what I was looking for. Highly recommended.

ace492

Jun 10, 2015

Sure you have to do the usual negotiation bullcrap, but at least they're friendly about it. Jayson was a sterotypical car dealer, did all the things you'd expect, but we still really liked him underneath it all. Great service, great price for a used 2012 Honda Civic.

Gilbert

Jun 8, 2015

Traded in our beloved old Pilot and Jayson worked with us to decide if we should buy used or new. He was nice, knowledgable, and a straight shooter. A great experience.

Evergreen

May 30, 2015

My sales rep, Jayson Navarro was key in making sure my new CRV Touring model arrived in time before my lease on old car expired. He called me with updates since the car had to be sent from the West Coast to Ma. Once it arrived, he made plenty of time to go over the paper work and then a separate time to explain all the features. Everyone I spoke with including Greg Dietz and Amanda were very concerned and helpful.

bellecm06

May 26, 2015

Ever since I graduated college I have been using this dealership. They never fail to supply me with great service.By now, I have my entire family buying and servicing their cars there. My mom just got herself a used Accord and I, my third consecutive Honda Accord lease.I had a great experience with Jayson Navarro and my mom with Fred Stoudemire. Not to mention the amazing Financing team.A special thanks from us for working long hours to fit our schedule for two days in a row (one for each Accord).

Sean

May 20, 2015

Great experience from start to finish with Kim Freelove (sales) and the team on a new Pilot and CRV. From sales to finance, the team was quick and made our experience a good one. We have already recommended Bernardi Honda Natick to friends and will continue to. Our friend also had a great experience when purchasing a new Pilot. Great job Kim!

Brian C.

May 12, 2015

Great experience with Jayson Navarro (sales) and with the Finance team ... they all moved things along quickly, but with a lot of good personal attention.

delarda,deborah

May 8, 2015

I have bought a lot of Bernardi cars, either Honda or Toyota, and I went to buy a Honda Civic but did not like it and they found me a Toyota. The salesman, Jayson Navarro, was very disrespectul to me. He went into my glove compartment to look for my registration and went into a folder in the car to find my title without even asking me. I bought the car in February 2015 and I had to buy 2 new tires last week. The person told me where I bought them that they would not have passed the State Inspection. She told me to go back to Bernardi Honda and get reimbursed. I was told when buying a Certified Pre-Owned vehicle that they should have put on new tires or at least the ones that were worn. I felt very rushed while I was there. I am reluctant to go back there because they will turn it around and tell me it was my fault. I am going to get a second opinion about the tires and I will see what they say.

Colin Brash

May 7, 2015

My wife and I went in knowing exactly which car we wanted and with a quote from another dealership that Bernardi was willing to match. Jayson Navarro was our sales rep and was very friendly, even helping us move a car seat from our current car so we could test drive with our son. We never felt pressured to buy something we did not want. When we picked up the car a few days later he spent the time to show us how the control panel worked and got my wife's phone connected via Bluetooth. All in all a great experience and we will definitely ask for Jayson again when the time comes to get a new car.

M. Stevenson

May 1, 2015

Historically I have gone elsewhere for car service/maintenance, expecting to save a few dollars. Big mistake! Recently I had service performed on my car elsewhere, and both times they were either done incorrectly or used an aftermarket part, ie, power steering rack, which was defective, and leaked alot a few months after it was installed. Bobby Gazza, Service Consultant at Bernardi Honda in Natick helped me find my paperwork in my car on the service station who replaced the power steering rack and also told me what to say to them so I wouldn't have to pay twice and he stressed that it should be under warranty. What was also helpful was that Bobby told me what my possible options would be in handling that situation, in the event the other service station gave me any trouble. He said he would even speak with the other service station to help me. He also evaluated my brakes and gave great detail to their condition and explained why the rotors couldn't be recut. Bobby deserves a gold star award for helpfulness, honesty, and invaluable service to his customers. I will definitely go to Bernardi Honda in Natick for everything my car needs from now on. Outstanding service from Bobby, and everyone there was so nice and friendly to me.

ToshiK

Apr 30, 2015

I have a sales guy, Jayson Navarro who was very friendly from the outset and was very effective to deal with me. And moreover he is a very good customer-oriented business man. I recommend him and this dealer.

tedwong

Apr 29, 2015

Having been long time "repeat" customer (bot 4 other Hondas over the years from this dealership), I thought I'd get better service than I actually experienced. I went there fully prepared to buy a new 2015 CRV Touring and was given Jayson Navarro as my salesman and told he should "take care" of me. Because I pretty much knew what I wanted/how much I was willing to pay, there really wasn't much "selling" involved. There was very little discussed about the car nor were there any real price allowances of any consequence. It was the customary act of asking what I wanted and then being told..... "let me talk to the manager to get you the "best" price" only to be told what a great deal I'm getting when they pass along their normal sales price! The car I wanted was not in inventory & I was told it could take up to 3 months to get (would I be willing to accept something in inventory...for a GREAT price?). Because the car had to be ordered, there was little incentive to sell me the car and that was exactly how I was made to feel and then subjected to the usual "what'll it take to get you to buy today?" treatment. Because I wasn't willing to commit (it was a car for my wife so I felt she should be able to tell me exactly what she wanted), I was pretty much being given the brush off and pretty much told (w/o actually being told) to come back when I was ready to sign attitude. When I returned days later, I had to wait quite some time just to get Jayson to talk to me. While Jayson's obviously a "nice guy", there was never any doubt he was only trying to sell me a car and then move as quickly as he could to his next customer. On more than one occasion, we'd arrange to meet but when I showed up, there seemed to be some miscommunication and he'd be "busy" and I was force to waste time just sitting and waiting for him to get free. After I eventually ordered the car, I heard absolutely nothing for 2 months until I emailed to ask where it was. I was told..."maybe next week and I'll let you know if it gets in earlier!" Two more weeks pass and I write again asking for an honest answer and not being told what he thinks I want to hear. He then wrote back to say it was on the big truck told within the next couple of days (this was a Monday). The car arrived on Wednesday and they asked me to stop by to get the paperwork started but when I went to the dealership, I didn't have the car registration because it's my wife's car and I'd already given them a copy (which they lost) nor did I have the exact mileage so that was another wasted trip. The car was supposedly undergoing a pre-delivery inspection. I return the next day with the missing information, was greeted by another salesman as Jayson was off and told to wait for a business manager and told "it shouldn't be long!" That not long wait was about 45 minutes or so and then I was finally able to meet with "Abe". He was efficient and throrough and we got the paperwork straightened out (now I was approaching the 2 hour mark at the dealership) and was told to pick up the car the next day. When I showed up the next day, Jayson seemed shocked to see me and asked whether I'd gotten his email (I hadn't) saying it might not be until the next day I actually could get the car. I suspect my reaction was enough to get him to push to get me the car that night and after sitting around another hour to hour and a half, I finally got the car and couldn't wait to leave. I dare say this was probably the worse time buying a car at Bernardi Honda that I've ever faced. I was really unimpressed especially considering how I was told how much they valued me as a loyal customer. Heaven forbid if you aren't a loyal customer. Perhaps a new buyer might've gotten better service. The deal I got certainly wasn't spectacular and could've been matched by any Honda dealership but I chose to buy from them because they're almost walking distance from my home. Aside from this convenience factor, I would've bought from another dealership offering a better deal. Never felt the deal I got was anything "special".........

maine_mike

Apr 23, 2015

Found my car online at Bernardi. Drove there the next day. Jayson was my sales rep and he was very patient. They even delivered my car back to Maine and met me at the Bureau of Motor Vehicles. Thanks Jayson!

Christine5

Apr 21, 2015

I walked into Honda knowing exactly what I wanted. I was warmly greeted by Jayson right at the front. He makes you feel comfortable right from the start. He attended to my every need, listened to what I wanted, and didn't pressure me into anything more. It was nice to finally meet a person in sales who actually knew what he was doing, knew how to do his job, and knew how to give great customer service. I had an amazing car buying experience with Jayson Navarro. Before you leave you then will meet Amanda at the end and she is just as nice and kind. They both work together as a great team and make your new purchase smooth and easy. I definitely will recommend people to go see Jayson at Bernardi Honda.

redmen71

Apr 9, 2015

Great experience from start to finish. From sales to finance, the team was quick and made the experience one to remember. Fantastic job!!!! I will be recommending Bernardi Honda Natick to all.

Wonder

Mar 25, 2015

Too often, you walk into a dealership and get assaulted by too many sales kids trying too hard to work a deal -- instead of helping a customer. Bernardi is not that type of place. The people are friendly, professional, eager to learn and respond to your needs and priorities.I was there to test-drive the Accord. I worked initially with the sales manager, Mike Bender, who is the best there is. A regular, down-to-earth guy, who gives it to you straight. Great personality. Someone you'd like to hang out with (at least if, like me, you're over 50). You immediately feel he's someone you can trust.He had one of his "old pros" take me on a drive (Denis Smith). And he's a real gentlemen. Knows cars, knows people, knows how to communicate. Gives you lots of technical information -- stuff that you might not be aware of -- without trying to "sell" you.You have to find the right car at the right price, of course, but the dealership can make a big difference in your decision-making process and how you perceive the (potential) relationship. You won't go wrong going to Bernardi.

skelley

Mar 12, 2015

I had a great experience at Bernardi Honda Natick. It was great working with Jayson Navarro. He was very informative, very helpful and an incredibly nice guy! I got a great deal on my Honda Pilot! If I needed another car I would definitely go back and ask for Jayson. I plan to bring my car in to this location for its scheduled maintenance. I was happy to find out they have a shuttle that will take you to the Natick Mall. Thanks Jayson!

flavio

Mar 5, 2015

i recently purchase a new 2015 Honda pilot at Bernad Honda...and a have a great experience at this great person Jayson Navarro.was very nice,helpful..friendly,professional and very important patient..i really like....Flavio Jesuino

JEM10

Feb 4, 2015

Being a single woman, I was so nervous about buying a new car on my own. But with the help of Jayson Navarro, at Bernardi Honda in Natick, the exeprience was amazing, he helped me through every step and made the experience easy. He is knowledgeable, friendly and a pleasure to deal with. I got a great deal and have never had such a great experinece buying a new car!

Rodimus Prime

Feb 3, 2015

Nicolle Eduardo is an amazing Accessory Consultant!! She assisted me with the automatic starter. Very warm hearted, generous and very knowledgeable. I HIGHLY RECOMMEND HER!!

Judy B

Jan 22, 2015

Recently purchased a certified Honda Accord from Bernardi of Natick The entire process went very smoothly. Our first contact was with Nick in the internet sales dept. Nick was aware of what my husband was looking for and as soon as it arrived on the lot we were notified. We then met with Jayson Navaro who was our salesman. Jayson was extremely helpful, From the beginning he was very professional and kept us informed through the entire purchasing procedure. I would not hesitate to return to Bernardi for any future car purchase

Ezhilmaran

Jan 19, 2015

I recently purchased a used 2012 Honda accord at Bernardi Honda. Great experience at this dealership. Jayson Navarro was very nice, helpful, friendly, professional, and patient. Really great, I highly recommend, and I'd definitely go back to this dealership again!

samad451

Jan 19, 2015

went in the other day to test drive a 2015 Pilot EX-L with Jayson Navarro (sales person) the experience was HORRIBLE, he was waayyy too pushy let alone the shouting match he displayed over the price for everyone to hear and witness as if we were at an auction floor. what ever happened to a thing called "PRIVACY" i am glad they did not accept my offer that night, after getting home and making a few phone calls i got the SAME EXACT car for $700 less than what i offered Jayson and the best part i did not even have to play the game of "cat and Mouse" so if you want the BEST deal on your next Honda than go to Honda Cars of Boston and ask for Alex.... it will be the best car shopping experience of your life!!!! perhaps "Bernardi Honda Natick" can reach out to him and ask to train this guy Jayson..........

jess.gilchrist

Jan 12, 2015

I bought my first car here with the help of Jayson Navarro. He was knowledgeable about the car, friendly, and didn't waste a second of time. It was great working with him.

Ravi

Jan 2, 2015

Nicholas Villa made our car buying experience positive and pleasant. My daughter was shopped around for her first brand new car and knew what we were looking for. Nick was able to help us locate a car that fit exactly what we were looking for and more, with our new 2014 CR-Z. I have contacted him over the phone once with what out requirement and budget. Nick was quick with an quote that would meet our budget. We never had to step in to the showroom. We were able to put complete the deal over the phone. This experience will help the dealership in the future, since we do not have time nor the patience to go over information list every time you visit a dealer. We have only good things to say about our entire experience. Thank you!

DD

Dec 22, 2014

Jayson was fantastic. He was attentive, informative, courteous, helpful and, most of all, very friendly. I have been buying cars for over 40 years and do not provide recommendations lightly. Jayson was an awesome representative of Honda. I highly recommend him.

pinkrose245

Dec 13, 2014

He was very knowledgable about the car, which was excellent as we are new Honda owners. He responded quickly to my e mails on the status of the delivery, which was very helpful. When we got the car, Jayson spent a lot of time helping to explain the details of the new features of our new car. We are very pleased with his friendly and easy customer service, and will recommend him to our friends! Thank you!

cheryln.gates

Dec 7, 2014

My last car shopping experience in 2010 was very positive and service has been without exception easy to schedule, on time and curteous. I just traded in my car for a 2015 CRV EX. From greeting to test drive and final handshake, Jayson was a pleasure to work with, even through negotiations. I am thrilled with my new purchase and look forward to future visits. Thanks Jayson and Bernardi team.

anair01

Dec 5, 2014

These guys are a joke. They probably got my number from a web research I had done the previous day and they called me offering "extended black friday specials". I go in and they quote me MSRP on a new vehicle and half price of what autotrader gives cash for my trade-in. And some minor discounts afterwards, but nothing close to real-world numbers. And all this after long delays for everything. Very unprofessional overall, but now that I've read other yelp reviews it is not very surprising.

ProudCivicOwner

Nov 29, 2014

I have been shopping around for a new car to lease for quite some time. After speaking with a representative from Bernardi Honda in Natick I was very satisfied with the service that I received. I spoke to Jon Evans over the phone and he was extremely helpful. He actually cared about my questions and concerns and made my overall experience much better than expected. I would absolutely recommend to my friends and family this dealership and more importantly Jon Evans as a sales representative because he sure knew what he was talking about.

backpaq

Nov 26, 2014

My expererince was very positive. Jayson Navarro was an excellent Sales Rep. I felt no pressure at all. He listened to what I was looking for and showed my the CRV which is an excellent vehicle. The Finance Director, Michelle, was excellent, she was very helpful and worked really hard on my financing so I could get the car I wanted.

rcollins19

Nov 12, 2014

I left Bernardi today feeling I was provided with a fair lease agreement. Jayson Navarro made the process simple, and was willing to work with me to find a $ that made sense.

jean

Nov 3, 2014

I went to the dealership to buy a use Honda the sales rep made a lot of false promises regarding my trade in. In the beginning the sales rep was friendly during the sales process once I told him I wanted to leave without purchasing the vehicle he tone of voice suddenly changed.

johnprovri

Nov 1, 2014

The internet team was great went out of their way to help me and answered all my questions promptly, I drove over an hour to look at a used Accord, loved the car I would be lying if I told you I wanted it.Test drove the car, go back to the showroom, where it was extremely noisy not from customers from the staff playing around having inappropriate conversations. The sales man came back with an offer that was insulting on my trade-in, sales manager arguing with another customer and three sales staff throwing paper balls around behind me. All in all this was the worst experience ever at a car dealership although it was not a total waste of my time, as I was sitting there in horror I was looking for other Accords in the area. Unless you want to deal with children and play games while buying a car, do yourself a favor sip this horrible dealership.

SGT1960

Oct 14, 2014

Chatted and was E-mailed about a certain vehicle, VIN#5J6RE4H31BL058810 that I wanted to purchase this morning and set up a time to go to Bernardi Honda, Natick, it had taken me over an hour drive to get there and I couldn't find the place. I wound up at Bernardi Toyota and they told me to go back in the other direction, they should have brought the car to me there. I drove up and down that stretch of road two or three times and then I got lost in water town, wound up in downtown Boston before finding my way back to 128 north. I got a message on my phone at 4:08pm that they had sold the car out from under me. I cant believe you guys knew I was interested in that vehicle this morning and you sold it out from under me, (If you even had it!). You will never get any business from me and if anybody asks me about Bernadi I will tell them what I think . You should send me a 20 dollar bill to pay for my gas. You wasted my time and money. I'll take my business elsewhere. Thanks for nothing!

rekmalian743

Oct 8, 2014

I came from the western part of the state because my son highly recommended this dealership. I knew want I wanted and seen the car in West Springfield. Jayson Navarro sat with me and explained all the features on the CRV EXL. He took his time and was so patient with all my questions. He made feel so comfortable and at ease. He introduced me to others who helped also with my selection of accessories and such. The final man was the financial person. Al {sorry forgot his last name} was also very efficient and helpful. They are very wonderful people to work with. I will definite recommend friends and family to travel to Natick for a Honda.

Richard Teele

Oct 7, 2014

Worked with Joe in internet sales and he was very helpful, answered everything I had to ask, and there was alot! Also Michelle in finance was incredible, she definitely went above and beyond for me to make the paperwork process easy and straightforward. Also my new Civic is AWESOME!!!

CMK7

Oct 3, 2014

Denis was friendly, competent, and considerate. I had limited time when I picked up. Denis did his best to accommodate me. Consistently polite and understanding.

K.A.L.

Sep 24, 2014

I bought a 2011 Honda CRV and had a very good experience with Jayson Navarro, the salesman. I had owned a new 2009 Honda CRV in which I had a very bad accident, and the car saved my life.I had checked another dealership as well, but the price was better at Bernardi's. I was put off by the financial guy who tried to sell me on all kinds of warranties.

marisajoyb

Sep 21, 2014

Great experience. Abe was helpful and not pushy. I appreciate that he took time with me, was there to answer all questions, and was prompt with call backs.

yywill

Sep 18, 2014

I just purchased a new Pilot from them. I did a lot of research before I visited them and the overview price is cheaper than other dealer. I first went to toyota dealer and spent several hours there and just waste my time. The toyota dealer guy seems like that it doesn't matter that you buy or not. However, when the next day I came to Honda Natick dealer, the sales person who's name is Jayson immediately catch us. At beginning I was not trust him because the day before the bad experience at toyota. He is very patient ask us questions and alway show good attitude that he will help us find a car which we want. We tried CRV and later I asked where we can try Pilot? He is very patient and let us tried. Finally, We bought Pilot, without he encourage us to try the different car that we never know how the difference. Without his help we could not buy such good car, thanks so much Jayson!

adalvare

Sep 12, 2014

We went in to the dealership to look for a new car.This is the third car and the last we would buy from the dealership. We were greeted by the lady at the front desk and told that the sales person we had bought our last car from had moved to their Audi dealership down the road. She paged a sales person to the front. We were greeted after a few minutes by Sammy who let us know that they didn't have a sales person available but he would be happy to help us. He took us out to the lot to look at a few cars. We settled on a 2014 Civic. He was extremely knowledgeable and helped us find the right car. He negotiated the whole deal and we felt comfortable working with him. He let us know that he was going to pass us off to Jason. This was where things went south. This guy did absolutely nothing and gained "credit" for the sale. At this point we had been there for 2 hours and wanted to get lunch. This guy kept us there for another 1/2 hour "wrapping things up and trying to find our keys" The only thing that saved the deal was Collin. He was great to work with and went in to detail on the financing and helped us get a deal on the gap insurance. Once we were done we received a call from Jason about when we would like to pick up the car. We had scheduled a time for Tuesday evening at 7pm. When I arrived at the dealership Jason came out and told me he needed 2 minutes to get the car ready. He then proceeded to jump in another car and take a customer on a test drive leaving me to wait. I have always been under the impression that if you set an appointment that the time should be blocked off. He left me standing out there for 20 minutes. When I went in to see if there was anyone else that could help me he was at the sales desk working on his next deal. He then had the stones to say to me let me finish with my customer and I will get your car. At this point I would have walked away and gone to another dealership where they actually value the customer. The worst part about this was he didn't even sell the car. Sammy did. The only thing he offered to do was pair my phone to the bluetooth. I already knew how to do this and didn't want to trust this guy with my phone. He then told me good luck with my new car and left me with the car. I will not be returning to this dealership to by a car. Jason ruined the whole buying experience.

FirthD

Aug 25, 2014

The Bernardi Honda of today is not like it used to be. I have leased/purchased several vehicles from them over the last 10 years. Then last year leased a 2013 vehicle. From deposit to delivery took weeks - and this was for a car right off the lot. Their finance people were very difficult to reach, never returned calls and were impossible to work with. Managers I escalated to made a lot of empty promises - including returning calls (again, never done). And then post sales stated the endless phone calls from their service department. This was a terrible experience. I do not know why they made changes to chase off loyal customers but that will be my very last contact with Bernardi. Ever.

Blum1234

Aug 15, 2014

Bottom line: do your homework before buying used! Never walked out of a dealership so angry! Our salesman Fred was a sweetheart. We were ready to buy. The manager came over and tried to tell us the car was 2,000 over retail after we looked it up Edmonds.com. After getting obviously caught in a lie, he stormed off. I am shocked by how unprofessional he was. I believe his last name was Casey though he stormed off before I could catch it!

GAPeach4Life

Aug 13, 2014

Hello!I wanted to leave feedback about your salesperson, Dess; he helped us to purchase a 2011 Pre-Owned Honda Accord LX last Friday.Dess was the MOST patient salesperson we've worked with--honestly!! Between my husband and I, we have bought 10 cars now, so we've seen and dealt with our share of car salespeople. Dess is a true professional--he was concerned about our needs and he took the time to show us every car we were interesting in that matched our criteria. Even when we wanted to double- and triple-check some things on a particular car (the car we ended up buying), Dess was more than willing to go back out to the lot to check on these minute details with us! Not only is Dess a valuable member to your sales group, he is a true gentleman! He opened every door for me and pulled out the desk chair for me every time. Being a girl who grew up in the South, this kind of behavior truly shows how much you respect and care about a person.I told Dess that when it comes time to purchase my next car, I will DEFINITELY make an appointment to see him! I bought my current car through Bernardi Honda of Natick, which is one reason we came back to you guys.Thanks for making it a great car-buying experience, Dess! You got our business 'for now..and for life."

SiCivic

Jul 28, 2014

I recently purchased a new Civic Si from Fred Stoudemire and the experience was just about perfect from beginning to end. It only took a few hours before I was driving away in my new car. This is my 4th Honda from Bernardi Honda in Natick and I will be back for more. If you want to be taken care of and treated like a friend you owe it to yourself to go see Fred.

soxfan1495

Jul 20, 2014

I recently visited Bernardi in Natick where I purchased a Honda CR-V. I was very impressed by the professionalism, non-hard-sell atmosphere and friendliness of the staff at this wonderful dealership. After visiting a several other dealerships, both Honda and otherwise, I would definitely say that the sales staff at Bernardi Natick was the best. They do not do the "hard-sell" thing, and they are really transparent in how they price cars. At one point, after I noticed an error in the contract, the dealership immediately fixed the issue. The staff, particularly Abe and Jayson, were amazing in their level of knowledge regarding the cars they were showing and their readiness to answer questions, which were answered honestly and thoroughly. They work hard and really try to make sure customers have a good buying experience. Bernardi is lucky to have these guys working for them. Next time I need a car, Bernardi will be the first place I visit!

Honda4lyfe

Jul 19, 2014

I must have gone to the dealership at a bad time because I spent 5 hours at Bernardi Honda dealing with paperwork and finance. They were short on staff, I was told, and that's why it took so long. However, everyone I worked with was very friendly and pleasant. I recommend going to this dealership in the morning or early afternoon to avoid waiting. I was told, after I got there in the early evening, that it was a "night time" dealership and that it usually picks up in the evening. While I was there long after closing, much of the staff stayed as well and they didn't seem bothered by the extended, long work hours. Overall, great people to work with.

Guitar7

Jul 16, 2014

My wife and I found a few used vehicles online that we wanted to check out. We came down to Bernardi and were greeted by Sami H. He showed us exactly what we wanted, answered all our questions and had a great test drive. We found exactly what we were looking for at the price we wanted with open and honest communication and had a great experience!

jsammarco3

Jul 2, 2014

Very poor experience today at Bernardi. I was there for 2 hours and was showed a car I was interested in a bit above my price range. I told them it would perhaps be doable depending on the trade in value offer for my car. We agreed they would pull up the car I was interested in and at the same time my car would be appraised. They did pull up the car and I was in fact interested. When we went back inside the 'used car sales manager' (I'm unsure of his name - bald/beard) came over and was very disrespectful, rude, and abrupt throughout our encounter. He was angry with me because I wasn't interested in telling them my monthly payment range and instead wanted to talk about bottom line pricing of the vehicle. The 'used car sales manager' (again, I forget his name) then told me they didn't have a car for me and slid my keys across the table to me. After multiple hours working with their sales person this man ruined the entire experience in just 3 short minutes and lost the salesperson a sale. I will buy a car, I will NOT buy it here.

Motorhead1916

Jun 27, 2014

I had a great experience purchasing a new Honda Pilot at this dealership. Everyone I worked with from sales to finance did a great job working with me to get me exactly what I wanted. I felt no pressure to purchase anything I did not want and they gave me a great deal ! Usually buying a new or used car is somewhat stressful and I always wonder how bad I am being taken advantage of but this experience was much different. Perhaps this dealership is doing well enough that they feel they don not have to sell you as much as they possibly can for top dollar but whatever their business model is I love it. Good luck with your vehicle search !Regards,J.A.

slinky_311_girl

Jun 23, 2014

This is the third car that I've gotten from this dealership. Every time I've had a positive experience. The employees are very friendly and helpful. Even when a minor error took place, they were very apologetic and quit to fix things. I would highly recommend Bernadi Honda in Natick and will continue to do future business there myself.

dan1471

Jun 11, 2014

This place is a disgrace to all auto dealerships. You guys spray the back half of my car with grey primer when I brought it in when I went from a lease to an own and now you are denying it?? This car has never seen any other auto bays, yet it must have come from some other mysterious place. For something that costs $300 to fix and to keep a customer for life, you would think that it would be a no brainer to fix it... No wonder why you needed consultants to come in and "fix" the place up. Too bad that OBVIOUSLY did not work. Good job going above and beyond to keep a customer. Good job....

eastco

May 16, 2014

Since purchasing our 2 Hondas at Bernardi in Natick in 2005, our vehicles have been serviced there and the service department is top notch, esp. Bobby Gazza. We go there for the big things (timing belt, major maintenance, etc) and small things (oil change, knocks/pings, etc.). Each time, Bobby takes wonderful care of us - asking all the right questions, making sure we understand what is needed/how much it will cost/how long it will take. We have never been disappointed and know we are getting what has been promised and for a fair price. If we bring in discount coupons, he makes sure we use it to the fullest extent. If a major service is needed, he's honest about when the repair needs to get done. He does not pressure us to get things done right away when it's not necessary and may suggest we wait until our next oil change or service. Bobby really understands what service is all about. He knows what he is talking about and gets the job done on time, on budget and with a cheerful attitude. Even though we have plenty of service garages near our home, it's so worth the 30-minute ride to Bernardi!

LBump

Apr 25, 2014

I purchased a 2014 Honda Accord and was extremely happy with Jim Sweeney - Sales, Samantha - Accessories and Anthony - Finance. True professionals with no pressure, I highly recommend visiting this dealership if you're in the market for a new Honda....you won't be disappointed.

DenisCarrot

Apr 21, 2014

I needed a third brake light assembly replaced in my 06 Honda Civic to pass inspection. I bought the part for around $130 and had it installed at a rate of $120 an hr. Despite the price of installation, my quoted time was under an hour, so I went with it. Due to understandable circumstances, the replacement took most of the afternoon. Bobby was kind enough to only charge me for the quoted time, and gave me a free Scrub-a-Dub car wash voucher. Unfortunately, I left the dealership without taking a close look at what they had done. I noticed the assembly rattling when I hit bumps or had music on. I called the dealership back and spoke to Chuck Shearns; the service director. He apologized for the inconvenience and offered to lend a complimentary 2013 Honda Civic (which drove like a dream) from their Enterprise rental car service, I obliged. I didn't have to deal with any hidden fees either. They even cleaned up the inspection sticker that was already peeling off my windshield. The cost for this ordeal was much more than I expected, but I was definitely taken care of and treated well. Thank you!

cweber08

Apr 11, 2014

I totaled my car and needed a new one quickly. I was able to find the car I wanted on line, call ahead and had a salesman waiting for me to help. Within an hour I had decided to buy it. Unfortunately, the title was not at the dealership and so I had to wait for it to arrive. In the meantime, the dealer gave me a loaner until it arrived. In the meantime, they discovered a scratch on the front quarter panel and they proactively got me another rental while they repaired it. All the while, I had the salesman texting me with updates. When I went to pick up the car, they threw in free all-weather mats for good measure. They were a pleasure to work with. Eric is a rock star salesman.

Cillarb

Apr 10, 2014

I have used Bernardi Natick for almost 10 years and they have always been helpful, courteous and professional. In order to have my car serviced there this last time I was willing to have it towed for 16 miles ... that should say it all.

DMcTbo

Apr 9, 2014

I had a great experience with buying a new car at Bernardi Honda in Natick. They made the process a positive experience, highly recommend to anyone considering a Honda purchase. Eric Yngve is outstanding!

rgrubin7382

Apr 9, 2014

We have been a loyal customer of Bernadi Honda, Natick, since we purchased our first Honda Sedan, a 1996 Honda Accord LX, in June, 1996. During the seventeen years that we have driven this car, we have had it serviced only at this dealership. Bobby Gazza was our primary Service Advisor - a dedicated, knowledgeable, automotive professional. What we like about Bobby Gazza is his dedication to insuring that any necessary service is performed to the highest standards. Also, of great importance, is his desire to achieve complete customer satisfaction. We have never been disappointed.When it came time to replace our first Honda, Bobby Gazza assisted us in the selection and purchase, in October 2013, of our second and current Honda, a 2011 Honda Accord LX Sedan - a Honda Certified Pre-Owned Vehicle.In our opinion, Bobby Gazza is a loyal Bernard Honda employee, who is attuned to discerning a customer's automotive service needs.We look forward to having Bobby Gazza as our Service Advisor for our future car care at Bernard Honda, Natick.

jenniferdbecker

Apr 7, 2014

Our overall experience with everyone at Bernardi Honda and Eric Yngve in particular was pleasant from start to finish. We had found a Honda Odyssey online that we were interested in and made an appointment. We met with Eric, took the car for a drive and afterwards discussed our impression of the vehicle and asked our questions. We had been to many other dealerships over the week prior and were always met with a defensive attitude when any questions or concerns were expressed about a vehicle and were made to feel as though we were being unreasonable. Our experience with Eric was the exact opposite. He patiently listened to our questions and addressed each of them. He was understanding and made sure that we were happy and satisfied every step of the way. He expedited the process given we had an urgent need for the car and accommodated us wherever he could - including coming into work on his day off. We will be going back to see Eric and Bernardi Honda the next time we are in the market for a new car and highly recommend them to anyone looking for a Honda.

ed&carol

Apr 3, 2014

We are a 2 Honda family and have been having Bernardi service our cars for over 10 years. We've been using Bobby Gazza as our service consultant for much of that time and have been delighted with the results every time. Even if we need an expensive repair Bobby leaves us feeling that they have minimized the cost while making sure our Hondas are in excellent shape. The maintenance or repair has always been done correctly and we've NEVER had return for a faulty repair. Outstanding service!

Shaun M

Apr 3, 2014

It was my first time dealing with the Service department at Bernardi Honda and I was assigned Bobby Gazza as my advisor. It was truly a great experience, and how all service experiences should be. He genuinely cared about the issue with my car and how I would get around while it was in the shop. He also got Honda Care to cover multiple days of a rental car and actively worked to get me the lowest cost repair possible. While I was working with him he gave me solid advice on how to go about dealing with the repair process in a way that would benefit me and not just the dealership. I consulted my family when I had doubts and they echoed his advice. I really can't speak highly enough of Bobby and I would definitely request him if I have problems in the future.

didntwantaccount

Apr 2, 2014

We went to Bernardi Honda looking at a couple of used 2011 Pilots. The first one we looked at was not a good match for us and the second car we wanted to see had been sent to another store that morning. Our sales person, Eric, arranged for the car to be brought back to the store the following day and held for us. We went back and test drove the car, found a problem. Eric had the problem taken care of and a re-test drive done in 90 minutes. Started the paperwork the same day as the drive, but had to leave for an appointment. The rest of the paperwork was taken care of a few days later in under an hour. Eric went out of his way to help us get the car we wanted for the price we wanted, without pressure or shady tactics. Would easily recommend both Eric and the dealership to anyone looking for a car.

MELIMEL8

Mar 6, 2014

After shopping for a Honda Pilot at our local dealership, Ron Bouchard's Honda Store, we decided that what was happening with the sale didn't feel right. We spent 4 hours there and the deal would have been our 5th purchase from the dealership. We expected more from them. There was a definite element of shadiness.I began to search online for a dealership that had the Pilot with the features I wanted and found one online at Bernardi. I began with a online chat with Neo and within minutes Cindy called me about the vehicle I saw online. She took down my information and answered all of the questions I had. I had a lot of questions considering what had just happened at the other dealership. The next day John called me and further confirmed that the vehicle I saw was as advertised and that the price I was given was the price. No hidden accessories added on. He connected me with Eric Yngve, my salesman and I drove down the next day to complete the deal. There are no words to describe the experience. Eric greeted me immediately upon my arrival. He was upbeat, professional without the stereotypical salesman schtick. What a drastic contrast from what I just experienced. I next met with the finance people. Here I had the pleasure of meeting Anthony. He was just as professional and pleasant as Eric was. I really was expecting the worst and go the very best.I would and WILL recommend Bernardi Honda Natick to anyone that asks me where I bought my new car. I also plan to sing the praises of Eric, Anthony and Bernardi Honda on Facebook. I think the best advertisement is a happy customer and I am a VERY happy customer. Missy E.

Murray34

Mar 4, 2014

My husband and I just purchased two new cars from Eric. He was extremely helpful and knowledgeable. We felt very comfortable with him. He was not a pushy salesman. I would highly recommend him to anyone that is looking to purchase a car. Eric also spent a lot of time with us explaining all of the interior parts of the car and how they function.

play417

Mar 4, 2014

Eric was so nice when I visited first time, even though he had to help 5 people at the same time.He didn't push and helped me and answered kindly even with my tons of questions.He looks professional. Above all things, He delivered a car all the way to Providence which takes an hour.Thanks a lot. and I recommend him.

Cindy497

Mar 4, 2014

My husband and I want to say a special thank-you to Eric Yngve he just sold me a 2014 Honda CRV. After driving my 2004 Honda Civic for over ten years I thought it was time, why not get another Honda. Eric met us at Bernardi with a smile and was so helpful and friendly. He treated us as if we were family he understood what we were looking for and made our experience so rewarding. He got the sale done in record time and moved us right along without a glitch. He is a true professional and very dedicated to his clients. I am going to recommend my family and friends to Bernardi Honda Eric was more than helpful in many ways also explaining the operation of our new car. Thank you again.

tomw

Feb 18, 2014

My wife and I have leased a number of Hondas from Bernardi and always bring them there for service. Recently, we decided to purchase a 2014 CRV. It was not a good experience at all as far as negotiating a price. First of all, the delivery charge is included in the MSRP. Just go to the Honda site and you will see this. Yet, at Bernardi, my salesperson began by giving me an invoice for full MSRP and a delivery charge for around $700 plus in addition to the MSRP. I questioned this immediately. He never said a word...never... He just got up and came back and gave me another invoice without the delivery charge listed separately. I asked why he expected me to pay full msrp and was told that it was still 2013 and I was getting a 2014 so that they could not come down anything off of msrp. Having always leased, I took him at his word. I then wanted to put down $5000 for a downpayment. He told me I was only allowed to put down $2000 (maybe $2500) but that was it. I asked why and he said it was company policy. Again, never having purchased from Bernardi before (we had only leased about four cars) I again took him at his word. I then told him that Honda Finance had a great deal on financing rates but he said that I did not qualify (my credit score is 790) and instead their finance department had me sign up with a big bank for about 4% interest. Like a fool, I agreed because I had been there for a couple of hours and was pressed for time. The final negative was the delivery of the CRV itself. It was not ready when promised and when I was finally told to come in that it was all set, I still had to wait around because there was a delay with the registration. I love Honda products. I had always had a great relationship with Bernardi in leasing all of of our other cars. But after going through the purchase process for this one, I honestly don't think I can recommend the dealership or go back in a few months when my wife's lease will be up and we will be getting another automobile.

frannie1201

Feb 18, 2014

My husband and I were looking to purchase a vehicle. We had went to saw a vehicle we liked and put a deposit down. We were not happy and continued our search. We saw a vehicle on-line that we were interested. We went to Bernardi in Natick and was extremely satisfied with out salesman Eric Yngve. This man knew cars and was confident in what he was doing. The minute we walked in the door, he was there. He answered all our questions and did not rush us. We got a great deal on the vehicle and received the best customer service. Our there were a mix up in our paperwork, so Eric made sure that we got a rental, at no charge to us. When it was time to pick up our vehicle, it snowed and instead of having us drive all the way to Natick, Eric drove our car to the north shore and delivered our vehicle, and went back with the rental. I mean customer service does not get any better than that!!! If you are looking for a vehicle look no further that Eric Yngve at Bernardi Honda of Natick. I recommend his service to anyone in need of a vehicle!

shannonrose05

Feb 14, 2014

Eric was so awesome!! I can confidently say Bernardi Honda will be getting all of mine and my familys' business from here on out. Can't thank him enough for all his help!

lisasoutrunning

Feb 13, 2014

Eric at Bernardi Honda made my new car buying experience a pleasure. Bernardi Honda was my second stop, after being told at the Subaru dealer next door that all the cars were packed in the back due to a couple of inches of snow earlier that day and that I couldn't drive one. At Bernardi I was met at the door, Eric showed me a car and I was driving it within a few minutes. I loved the car at first drive, but did my due diligence and visited Toyota and even Subaru again (asking for a different Subaru salesperson this time). I was truly torn, between the Honda that I loved at first drive and Toyota that was fine in every rational way but just didn't capture me as much. Returning a few days later from vacation, I was in a position where I needed to make a decision with little time, so after work I placed a courtesy call to Bernardi Honda and to my Toyota rep and decided I'd get in my car and drive to one or the other to buy a car. Eric worked with me on price and financing, making it easy for me to buy the car I really loved. While Toyota was trying to be helpful as well, when they mentioned they might be able to throw in some floor mats they lost me. I was paying this much for a car and floor mats weren't included? Eric made everything easy. My car was dead?, no problem just return my plates online and he'd get me a new registration/plates. (Toyota rep was going to the manager to figure out how I could transfer my plates and wasn't sure it could be done in one day). He came to personally apologize when there was a delay getting to sit with the finance folks. He checked in by text with me a couple of times the next day, with progress reports on getting the plates. I showed up to pick up the car after work with it perfectly detailed and waiting for me. I had my appointment for my free 4 month oil change before leaving the lot. Eric synched my smartphone, loaded my contacts, and had my Mom and husband's numbers plugged into the speed dial through the bluetooth with voice activation recorded before I left the lot (I didn't even know it had that feature). I left the parking lot with my favorite Pandora radio station playing through my smartphone, and voice dialed my husband and Mom on the way home.I can't say enough about this dealership and about Eric.

sbohall

Feb 13, 2014

I have been watching the Bernardi Used Car site for some time for "the right" car: something that sat higher than my loved Accord. I saw the 2010 Subaru the first day it was put up and made inquiries before Bernardi had answers! Eric Yngve was assigned on my first visit to see if the car would fulfill my needs. He was compassionate with the family situation and need and went above and beyond to make the buying experience smooth and successful. I have been more than pleased with my purchase, especially in the snowy driving conditions of this winter!

natalia_sc21

Jan 18, 2014

Eric Yngve was a great help on our purchase process. It's our second time working with him. First time we bought a vehicle, and this time we leased another vehicle. He was always friendly and never pressured us to make the purchase he let us take our time to think over the deal. We loved that, because in other instances we had salespeople calling us and even booking appointments without our consent. He gave us a whole overview on how to use the features in the new vehicle (we appreciated). He also helped with all RMV procedures. Quickest deal ever we chose the vehicle on Sunday and by Monday evening everything was all set to go. And the best of all we dropped off our trade in vehicle and drove home the new one on the scheduled time without any delays (great!).

ShayK794

Jan 17, 2014

Eric Yngve was an absolute pleasure to interact with. He was extremely friendly, knowledgeable and helpful. I have never had such an easy time buying a car as I did at Bernardi in Natick. The process was quick, simple and pretty enjoyable. I picked out my car on a Saturday and drove it home the following Monday evening. Eric helped with everything from picking out the car, to financing, to finding the best insurance possible. He was honest and very laid back. Didn't pressure me into the sale, which was very refreshing. I will definitely be buying my next new car at Bernardi!

Cueball

Jan 8, 2014

The purchasing process from start to finish was very gratifying. The salesperson was professional and courteous. The vehicle was competitively priced. The internet sales group contacted me within minutes of submitting my inquiry via cars.com. I was able to drive and purchase the vehicle that same day and pick it up the following day. I discovered an issue with the vehicle a few days later and their service department handled my complaint quickly and got me an appointment within a day. I am awaiting the results of the repair to provide a review of the quality of the repairs.

Chamila

Jan 8, 2014

This is the first place I visited to look and I bought a car with out wasting my time in other places. I got a great deal and super service from two sales representatives, Evans and Kerry Melo. Very supportive, friendly and responsive. They even provided me a ride back home, when I was trying to get a cab, before I had the car in my hand. They offered me the best price and everything got done in one place. I just had to pick the car up. It only took 3 days, that is also I had to hunt for new insurance. Definitely recommended.

lmaioross

Dec 31, 2013

Eric Yngve was a low-pressure salesperson yet extremely proactive in making suggestions and gladly responsive in answering questions. I have purchased vehicles at this dealership for over 20 years but never with Eric. I will continue to buy our vehicles over the years at Bernardi Natick.

cferullo

Dec 29, 2013

I went to Bernardi Honda of Natick on Christmas Eve to look at 2006 and 2007 Honda Accord sedans. (I went to Bernardi because I had in past years bought two Hondas at a large dealership "on the Automile" and had found the sales manager there to be deceitful when he felt pretty sure he could get away with it.) I was assigned a salesman named Jim Sweeney, who, though having had work experience at other dealerships, was new to Bernardi. Jim was attentive to what I was looking for, and found just one vehicle in the dealership for me to test drive - though it was not yet in their system, he remembered it from when it was traded in just recently and remembered its details. After a test drive, we discussed price: the listed price was higher than I was willing to pay, and he went to one of the sales managers to get their lowest quote, pending the car's receiving a clean & problem-free safety check, which would be done the next business day.. I told him I was interested, would think about it till the safety check was done. I also asked that he let me know if anyone else was interested in buying it in the meanwhile. I wasn't able to get there the following business day, and in the meanwhile, Jim left me a message letting me know that someone was looking at the car, but added his assessment the the person was not close to buying it, and he'd let me know if the potential buyer's interest in this particular car escalated. I was pleased that he did as I had asked, but didn't use it as an opportunity to falsely put pressure on me by implying that a deal might be imminent. When I went to further check the car out, the dealership had no problem with my taken it to a mechanic for a thorough (1 hour plus) diagnostic. The car was in excellent condition, and the price with trade-in allowance that was finally agreed upon was a fair price for what I was getting. Jim was on top of the situation all the way, and kept checking in to make sure things were moving as they should. At the end, he helped transfer all the accumulated crud from the old car in to the new one.I really valued Jim's transparency: there was no question that what he was telling me was accurate, straightforward, and the honest truth. There was no BS, no pretending to be a pal - though he was genuinely both personable and personal - and I'd go to him in a minute if I ever needed to buy a car there in the future.

betsyrigby

Dec 28, 2013

Eric was a great salesman, not pushy but helpful, personable and informative. He listened to what I was looking for and why I needed a car. He showed me a number of options and explained their differences. He was clear what he would recommend but did not make me feel obligated to select his choice. I did my research which supported his claims. And I knew I was getting the best deal I could for the time and effort I could make. He was also very accommodating with my final request.

hsntlk

Dec 24, 2013

There was a damage on car, they said they would fix it. But they didn't do well job. It was horrible. After three months, car's battery is dead, although they said it was charged, recently. I won't go there again and send a friend.

alivia1999

Dec 8, 2013

Overall experience at Bernardi Honda was great. I had used a program offered by my credit union that assisted with finding and buying cars at dealerships. I had previously been to a few dealers on my own and was not happy with the salesmen chasing us. I showed up on a Saturday met with Eric Yngve test drove the vehicle and was very pleased with the whole process. On Thursday of the following week I was a proud owner of a Honda Pilot.Salesman Eric Yngve was very personable, patient and knowledgeable in sales as well as financing questions. I would recommend this dealership and salesman to anyone!

Shop192

Dec 6, 2013

I worked with Eric Yngve and the experience couldn't have been better. Eric was easy going and there was no pressure at all. Without a doubt Eric is the best car salesman I have ever dealt with. All the staff I came into contact with from the showroom to financing to the service area were friendly and helpful. Can't imagine going anywhere else the next time I have to purchase a car.

PNYoung

Dec 3, 2013

Erik was very informative while reviewing the sale. He was straight forward with me about my options and seemed to want to help me find a deal that worked with my budget. Following buying the car, he offered to assist me further to understand the phone system.

ericmacdonald

Nov 12, 2013

This is the second car my family has purchased as Bernardis. We originally went their because of a low Online Price Quote for a CRV for my wife. The salesman man who helped us was Eric Yngve who is probably the best salesman I've ever dealt with. He cares more about trying to get you the car you want/need then the one he wants to sell you. Because of the experience we had I came back to buy myself a new Accord and have recommended him and Bernardis to all my friends and family.

nahla1005

Oct 22, 2013

I had never bought a car from a big dealership, so going into this I was a little nervous. But the second I walked in and Eric Yngve introduced himself, any and all fears I had went out the window. I went in knowing exactly what I wanted, and Eric delivered even down to the color!!!!!! I must say hands down Eric is the best. Before coming to Bernardi I looked around at a few other places and I have to say Bernardi has by far the best staff. Everyone there is super friendly, knowledgeable, and ready to answer any question you may have. I'm happy to say I am now part of the Bernardi Family. I would definitely recommend Bernardi Honda of Natick to anyone whos in the market. I just want to say another special thanks to Eric, Manny, and Daniel you 3 made this possible, thank you for making this such a great experience.

rpa0305

Oct 20, 2013

Eric was AMAZING. I just moved to the US and had no idea on how to process to get a car was. Eric was very friendly, knowledgeable and made my experience as easy as possible. He truly went above and beyond my expectations by helping me contact the insurance company, getting the plates, showing the car, etc.I am actually recommending Eric to a few friends in the office who are also in the process of getting a new car and would definitely recommend him as a sales man. I really couldnt ask for a better person to get my first car and hopefully in a few years will go back to him when getting my next ride

Abrothers123

Oct 6, 2013

I had a great overall experience with Eric Yngve and Bernardi Honda in Natick while purchasing my 2010 Honda Crosstour. I felt the process was very thorough and extremely satisfying. Eric is very experienced, was willing to take his time with my sale, and went the extra length to make me happy. I would highly recommend this dealership and will do business with the in the future.

Joanne & Stephen Sullivan

Oct 3, 2013

I LOVE my 2014 CRV....I've only hd her for 1 week but I had a brand new 2009 CRV and the new one just picked up where the 2009 left off....I totaly had a wonderful time bying my second CRV...was not so impressed with the 1st time back in 2009....though I loved the cr...but this time Jayson was incredibly helpfull in EVERY way I asked of him...I almost feel like he's a relative...very very nice and very very proffessional....and in 4 years when I go back to buy a new CRV I hope Jayson is still there....And I have been chatting with people at work and passing out Jayson's name....totally satisfied with all if it...thanks a bunch Joanne Sullivan

bepyne

Oct 1, 2013

It always seems that buying a new car is a two sided event. The idea of a new car is wonderful, the idea of dealing with a car dealership, not so much. This was the first car I bought without either a husband or father in tow. I knew what I wanted after researching a ton of car information online. Checked out dealerships and decided Bernardi was one of the ones to visit. Met with salesman, Eric Yngve . He is all you would want in a salesman. Not pushy, easy going and knew his product. I was not sure what small suv I would buy at that time. After a test drive of the CRV, I knew that I had found my car. The rest of the process with Eric was easy. He made the whole buying of a new car a piece of cake. I highly recommend him if you are in the market for a Honda.

esaye

Oct 1, 2013

Found this car buying experience to be one to the best I've had. Was introduced to Eric Yngve by internet sales guy Daniel. Eric worked hard to get the right deal for me on my "gently used" Honda CRV. The overall experience was very low pressure and Manny in Finance explained everything very well. Would definitely recommend this dealership!!

Kellijo

Oct 1, 2013

Went to this dealership because my parents had previously purchased a car from Eric Yngve and were very happy with their purchase. This was the first car I have ever purchased and Eric made it so easy. I love my 2010 Honda Civic and will definately recommend Bernardi to my friends. Thanks for making my first purchase so easy!

jkl093019

Sep 27, 2013

BUYER BEWARE OF BERNARDI HONDA!!!! I will be filing my complaint with the Attorney General and even contact the local news station to warn other customers. It is my mission to post this on as many sites as possible and warn the general public. Recommend that you go the PRIME HONDA, they are way more honest. Signed papers to buy a used car, as processed continued there were a ton of surprises and hidden costs. 1. They have a BOGUS $700 used car prep fee and $300 processing fee. 2. Finance Manager Manny R is dishonest and unethical. My credit is 850 and I was told that my loan rate would be 4.9%, I was floored. When I did my own research I ended with 2.2%, go figure. How many other unaware customers have been overcharged due to this dishonest practice. 2.2% is what they ended giving me, no apologies for the scam. They also tried to pull a fast one on me on the vehicle warranty. Rather than explaining all of my options, this was presented as "what do you want". To top if all off they did not inform me the vehicle only had 1 key. Why would it be ok to only have 1 key, only morons would thing this is ok to deliver a vehicle with 1 key. When asked for a second key, they told me I was on my own. Another hidden surprise and now I need to go get a replacement key for $225. The key surprise was the straw that broke the camels back. Had I known about this added cost in the beginning along with all the other BS, I would've walked.

KaitlinKramer

Sep 20, 2013

Everyone at the dealership was very friendly and helpful. Employees were easy to work with and accommodating. Dealership has all amenities, etc. and Eric was very nice to work with.

JustinSousa

Sep 19, 2013

Eric Yngve is a saleman who really knows his customers. I went to the dealership with my car choice in mind (2013 Accord ExL v6 w/ Navigation) and a price I didn't want to go over. Eric saw right away that I meant business and got right to the point. I got a really good deal through him, got the car I wanted, and picked it up the next day. The entire staff is cheerful, ready to answer any questions or find someone who can answer them for you. The service section is quick and clean and the staff there really know cars, not just Honda's. Overall I am super satisfied and feel really good about my purchase.

joel2013

Sep 17, 2013

Erick was tireless in his efforts to assist me in familiarizing me with my new automobile purchase. He is knowledgeable,courteous, and helpful with all the details of a new car purchase and a pleasure to work with.I highly recommend him as a representative of Bernardis' sales force.

lambsy

Sep 16, 2013

This experience was a very emotional one for my husband and myself, we were not looking forward to it, but with Mr. Myrthil's knowledge and his personality we found it to be a rewarding experience. He helped us so much and even after we bought the car he still called to see if things were going well and if we had any questions. He is still helping us. The dealership is a lovely building, repair shop is amazing and the diner is awesome, most of the people there were friendly and congratulatory. Overall it was a very good experience and we love our new car. Thank you and we thank our sales man Lunel Myrthil.

Monty

Sep 12, 2013

This is the worst dealer I have seen. Unprofessional, amateur and no sense of customer service. I went to buy my first car here and I was horrified with the whole experience. This dealer made me think that buying a Honda car is a mistake as Honda allows such bad dealer to sell their nice cars. But I was kind of stuck, literally forced so I bought the car but decide never to go back to this place. The use all kind of tactics and full of dishonest and lies through out the deal. After paying the deposit money I drove four times which is one hour for me to have useless discussion. I totally lost the excitement for the new car. Funniest part after all this experience a senior manager asked me to take care of their customer rating which they expect to get 5 and in lieu of that they can throw some free service and coupons.

KSL14

Sep 11, 2013

Let me start by saying my wife and I had the best car buying experience ever. We have now purchased 4 Honda Accords and 2 Acuras and no prior negitiation was as easy as this one. Eric Yngve is an outstanding salesperson. He works with the customer and has a keen ability and approach that made us feel very comfortable. We got an outstanding automobile at a great price. He handled the training very well and was exceptionally patient. We spent a couple of hours with Manny Rodrigues. What a pleasure working with Manny. Taking care of the paperwork was a breeze. He is extremely informative. Thanks again to Eric, Manny and the entire Bernardi Honda Natick team.

stephanie87

Sep 9, 2013

Eric was awesome!! He made getting our car so quick and easy. He was very knowledgable and understood exactly what we wanted! We have recommended Bernardi Honda to all our friends and family! You rock Eric-Stephanie, Geovanny and family!

jdstoney13

Sep 4, 2013

Once again, Eric Yngve from Bernardi Honda has come through for me. This is the second car I have purchased from him and I couldn't be happy with the car, the price, or the service. Eric has, and from what I can tell, will continue to go that extra mile for his customers. It was a miserable, rainy day and I caught got Eric on his day off but he was there for me anyway, and lucky for me he was. I explained my situation and he helped me out of one car into another that would suit my needs and style. Thanks again Eric, you're the sh***t....

Ayering it out

Aug 30, 2013

Purchased a used accord less than 72 hours ago and wish I could return it. Very un happy with the car and extremely unhappy with their management. I already had to pay a deductible for services that should have been completed in their pre inspection. I picked the car up on Tuesday and on the way home, noticed no washer fluid, brought it to a garage on Wednesday for an inspection and multiple red flags (Transmission fluid dark black, radiator seepage, radiator cap found in the air filter box, the air and cabin filter needed to be replaced, the tires needed to balanced (now bears to the left) and there is an upshift when changing gears (auto trans). After talking with management they would only do some of the repairs if I paid a deductible. I only drove the car from the dealership to my house. Tonight was the first time driving the car at night and there is an oil type film on the windshield, that won't was off, that when any light hits it you can barely see. I wish I could return this car!

New Honda Owner

Aug 26, 2013

I contacted the dealer over the internet and received a very good price. I went to the dealership to purchase the vehicle - I knew exactly what i wanted and knew exactly what i wanted to pay (the price agreed over internet). When they realized that I was a serious buyer, they tried to increase the price but i had the email with the price - so it was easy. No negotiations - i bought the car in 25 mins flat. The next day when i went to pick up the car - the car was all ready and waiting to be picked up - no issues there. The only thing was - I asked someone to show me the controls before I drive off and the person who came to show the controls was not interested in showing me any thing in detail - he said "tell me what you don't understand and I will show you". If I knew what I didn't know - I could have learnt it myself. Anyway - in summary - it was an OK experience - the price was great, buying & financing process was smooth, service was fast. They try to up sell and cross sell you. So, I would recommend going there once you have COMPLETED the research and you know EXACTLY what you are buying and for HOW MUCH. I hope this helps.

chiptopjian

Aug 22, 2013

Great Dealership, Great Price, Great Experience and I am a dealer's worst nightmare....Dan C. got it rolling...Charlie made it happen and Eric wrapped it all up in a nice package. Oh, and if they are busy, it's cause they really are busy...must be a reason...kinda like a great restaurant...they do it right and all straight shooters, no slimy "car salesman". They realy do understand the current car market and operate with a present day mentality. ....love my Ridgeline, love my deal!

Vdfiod

Aug 22, 2013

I have to first give credit to the boy who really gave us a hand handled the paperwork. He name is Kerri Miller. I am glad someone was actually gave me services to help me prepare my new 2013 CR-V. Other than this, I am here to share my rest of the nightmare like experience with Bernadi Natick Honda.Johnny Fraifer wasn't the first person we greet with. But when we sat own at the dealer start going overage price, that's when Johnny Fraifer came. He did help us on discount with the price and that's all he did to help us. It was helpful in terms of the price of the car I ended up paying, but none of the paperwork he handled, he passed it down to Kerri. It creates a huge confusion and complication when it comes the the end. We were told the only way we will gawped that discount was to buy their financial package, which was a loan. This part of the work Johnny passed it down to Manuel Rodriguez. For some reasons, he refused to talk to me. Because when I tried calling him to find out some answers to the questions I have, Manual never call me back nor picking up any of these phone calls. I left messages on his work phone and also calling the cellular phone on his business card. I figured the price were different than what we initially agree on. The total now come from Manuel charges $500 more. He kept ignoring my calls so I had to drive down there the second time couple days after I signed the contract. But the loan was already approved for that amount. When I got there Manuel told me that the filing office wasn't open on Saturday he can't tell me anything without paperwork., I should come back on Monday. I took the all the paperwork I have with what he gave me, none of these contracts was useful. He continuing refused to answer my question. At this point, he got me enough of frustration. I was extremely exhausted trying to figure out where the extra $500 came from with his attitude like this. Or it could be some other services? I just want to know. However, Manuel was not even trying to help or explaining any of these details on the contracts I held in hand. And yet he shows a impatience on his face trying to convince me leave his office again. At the end, I waited until Monday to find out what happen to the $500. The problem was solved, but I felt like I was extremely unwelcome from this business manager, and got mistreated with his attitude. He admit he did the calculation wrong and gave me back the $500 on the day I came to pick up my car. I finally got this problem solved.The whole time of being there was unpleasant. I don't recommend this place due to the terrible experience I had there.

Sophia

Aug 19, 2013

Shopping at the Honda Bernadi was the absolute best choice I made. First, I was searching for dealerships with quality Certified Pre-owned vehicles in my area. Multiple friends told me to go to Bernadi, so I listened and visited the website. I went to the dealership knowing what car I wanted and I thought the price would be higher , but they honored the price they gave online (this never happens). Luckily, I ended up in the right place. Granted , my first impression there was not the best, but quickly, Rafael Miranda, made everything much better. He introduced us to the ideal sales man, Danny Rodrigues, who talked to my mother and I and answered many questions for hours. During our time being spent there, everyone kept checking on my mother and I making sure we were okay, not thirsty and comfortable. We spoke to Gustavo, Rafael, Danny, Manny (unsure of his name) and many other lovely people. Overall, things were great. I reccomend this dealership as well as the staff named above because my mother and I left the place with no more questions and absolutely no doubt that we made a wonderful decision buying a perfect car for me !

sreillyx

Aug 13, 2013

Eric was great!! Recommend him to anybody. We are from NH and we were not sure if we would purchase in MA. Eric made things so easy. We bought a used Honda Odyssey and he made everything so easy. He delivered out car within days to us in NH. On his trip to deliver the car he noticed a slight rattle (that we did not notice), made scheduled an appt, reserved a rental car for us and the van was serviced in a day. Thanks again, Eric! We will definitely be buying from you again!

lecornetta

Aug 11, 2013

Eric was so great!! Got the whole deal done no hassles no back and forth couldn't have asked for any better service. If you can make my dad happy you must be a good guy, and Eric is. Now my mom wants a CRV EXL. I guess we'll be seeing more of Eric Yngve. Thank You again I LOVE my Civic!!!! Sarah W.

fp1707

Aug 10, 2013

This was by far my best experience at a dealership ever. Everyone at Bernardi did a great job, but Eric Yngve was simply outstanding. He was very professional, got us the best deal around, quickly took care of the paperwork and I was out of the showroom in less than an hour. No pressure at any time, and extremely courteous. Less than 18 hours later the car was registered and ready to roll. Unfortunately there was a minor glitch that was completely out of Eric's control and we had to wait for a couple of days to finally get the car. Eric apologized, explained the situation and gave us a few options that were all fair. In the end we were compensated for the delay and had a rental car until everything was in order. Once the car got delivered, we were in and out of the dealership in 20 minutes. I cannot recommend Eric enough, and this is the first time I can say that of anyone at any dealership. We will definitely be back next time we're on the market. Keep up the great work!

Happy I did not buy here

Aug 9, 2013

I spoke with a very nice young woman initially to discuss the purchase of the vehicle. I was a great distance away from the dealership and needed to begin the process over the phone prior to driving two+ hours to the lot. I was immediately asked for the price I was willing to pay over the phone??? Following this discussion I received no return phone call. In my attempt to contact for a follow-up the next day, I received a very rude response to my offer, and an unwillingness to collaborate on a reasonable price for the vehicle. Subsequently, I purchased a vehicle form another dealership. I received a follow up call from Bernardi the next day to inquire about my status. After communicating that I purchased the same vehicle somewhere else, within hours, the target vehicle price was dropped $3,000+ dollars on cars.com. In my observation of these business practices, I would not recommend this dealership to anyone.

Suburban Mom

Aug 6, 2013

I will start by saying that we bought a great car at a good price. The process, however, was dreadful. it is shocking that such a large Honda dealer runs such a poor operation. Slow service, no one knows who is doing what, it is hard to find someone to help you -- mostly they just "process" you. We were treated as if we were invisible. The business discussion part of the purchase takes place in the large showroom, with no privacy and no desk. We waited 4 hours to meet with the "finance guy" and then he never talked or listened, just processed papers. Even when the deal was done, no one shook our hands! They made me feel like they were doing me a favor by finding the car we would want. There are plenty of Honda dealers out there, so I would suggest you go buy your car from someone else!

AbdullahElkammar

Jul 28, 2013

This was one of the worst dealerships I've ever dealed with, simple don't ever go there, I'm wondering where did they get any of those positive reviews.So, first of all, I walked in that place looking for leasing a Honda civic, and a sales person called Raphael Miranda was working on my application, after I walked out from the dealership, it's like impossible to reach them back and get any update for the status, by phone or email or anything. When I called "him" he never picks up the phone and when I leave a voicemail it's like they don't even check it. I stayed for a week trying to reach out for them and when I decided to cancel the whole freaking unhappy process and I called and there was somebody there who is alive and can actually pick up the phone, they asked me to stop by during the business hours in order to get a refund on the deposit that I left!! How come you open on weekends and when it comes to paying back refunds or serving your customers or the people who are trying to cancel the work with you after this horrible experience, you have time for them only from 9-5 during weekdays?!!This has been the worst dealership I've ever seen, now I'm looking online for all the available legal ways against them.

honda owner

Jul 23, 2013

they literally forced me to buy a car from there after they refused to retun what they said was refundable deposit. Don't believe them, once the take your deposit you are not getting it back. when they dilivered the car I had to wait at least 5 hours in the showroom for them to prepare it. looking for another honda for my wife now, but will not be from bernardI for sure. Don't make the same mistake I did.

Massmomi52

Jul 19, 2013

I am so impressed with the Eric Yngve, he went out of his way to help me. He even came to my job in Boston for me to sign ,my title because I couldn't get out to Natick in time. He went over and above for me. I am very glad to be part of the Bernardi group of car owners. Thank you.

R_Fitzpatrick79

Jul 11, 2013

This is our 6th Honda from the Bernardi Honda of Natick of the last 10 years and the 3rd in the last 8 months. Not only do we buy cars from them we get service as well. The guys over there are great. Eric Yngve is a professional & courteous sales man, with great product knowledge & experience. Eric goes the extra mile to make sure that your experience at Bernardi is superb. I cant say enough about the guy.Manny Rodrigues over in the Finance department is aces all the way. He came out to greet us to sign and said another one! Good to see you again. Easy going, easy to talk to, & makes the whole experience stress free and simple.I highly recommend Bernardi Honda of Natick for sales & service. All the sales persons are great but if you get the opportunity to have Eric Yngve you wont be disappointed.

marci79

Jul 10, 2013

I've never had a good experience buying a car until now! Eric was friendly, efficient and knowledgeable. He went above and beyond to provide excellent service including picking me up in my new car on the day of delivery! Because of his service I plan on visiting Bernardi for future cars :)

dont go here

Jul 1, 2013

I came here to look at a Honda accord 2010 with 12k miles on it. I liked it and it was a good deal, but through the managers selling techniques I was lied to many times. In the end I purchased the car and was promised that the few scratches on it would be repaired. They weren't. when I went to pick up the car, I notified them one hour before arrival that I would be there to pick it up. It has now been 4 hours and I am still sitting at the dealership on their free WiFi writing this review.

chen01701

Jun 7, 2013

Mr. Chris Geer is the best car salesman we ever had. When we started looking for a new car, he introduced us all the features of the new Honda Accord, gave us a test drive. He is very patient, provides us all the options so we can make the best decision. When the car was delivered, he went through all the features on the car again with us. This is the best experience we had with a new car purchase. Thank you, Mr. Geer!

jcmizrahi

May 22, 2013

From my first call to Mr. Javel Sosa, Sales Manager at Bernardi Honda to driving off with my new Honda Accord it was an exceptional auto buying experience. Since my purchase also included a trade-in, I was given a straight-forward and fair price for both my trade and the price of the new Honda. I had visited numerous other dealerships (Honda and others), none of which exhibited the knowledge, honesty and integrity that Bernardi Honda has proven to be. My salesman, Mr. Howard Bernstein, was not only a pleasure to do business with but showed exemplary professionalism in how he handled all aspects of the transaction. Mr. Bernstein was not only thorough and knowledgeable in explaining the vehicle's features and answered my many questions, but in my opinion, went above and beyond what you would most likely encounter elsewhere. And, not once did I feel pressured in any way. Additionally, Bernardi's support personnel I found to be very friendly and helpful. I would highly recommend friends and colleagues who may be in the market for a new car to visit Bernardi Honda before going anywhere else. Many thanks,Jeffrey C. Mizrahi

nehakashyap

Apr 29, 2013

The worst experience of my life for buying something. The sales team is extremely impolite and totally full of themselves. They treate you as if they are doing a charity and paying for the car themselves and the customer is a begger. My advice to the dealership - please give a basic manner class to everyone in your showroom.I wish this was the end of my story with Bernadi.I was suppose to pick my car the next day. I had to make 30 calls just to get hold of a sales rep, I left VM, messages with receptionist but I guess Bernadi team is least bothered about customer's time. They achieve customer satisfaction by not responding to customer. I had to pick my 1 yr old baby from daycare, I requested them to tell me the truth if they cannot give me the car today so that I can make my arrangements but no, Bernadi believes in hanging you till the end and then dropping you in mud. Horrible experience. Never go there even if they offer the car for free.

Mtmac77

Apr 25, 2013

Perfect experience from beginning to end!! Will be back to bernardi! Eric and Seth went above and beyond finding the right fit and financing for our family

akaufman002

Apr 25, 2013

Eric was extremely efficient and knowledgable, as well as courteous, responsive and friendly. I am a repeat Bernardi Honda customer and will continue to be one because of him.

Jmangelo

Apr 25, 2013

Best experience ever. Will never go to another car dealership. I know several people interested in buying a car and I will recommend that they all go to Bernardi Honda.

carsinnatick

Apr 17, 2013

Thanks to salesperson Josh McClaskey, we had a very positive buying experience at Bernardi. Josh was extremely helpful and courteous. He personally ensured that we were 100% satisfied with our vehicle. My husband and I greatly appreciated his assistance. Thanks Josh!

TonySpangenberg

Apr 16, 2013

We traded in a lease for a used Pilot, Chris understood what we wanted, found us the right vehicle and at the right price. There was no hassle and no back and forth....Great experience.

mnelsona

Apr 3, 2013

I had submitted an online request for a quote on a CRV. I very quickly received a response from Harvey with a quote on each CRV model (LX, EX, EX-L), a separate email to confirm that I had received the quotes email and a direct phone number to reach him. He also sent an email with information on Honda's Spring sales event. I emailed with Harvey and set up an appointment. When I arrived for my appointment, Harvey introduced himself and the salesperson, Michelle, with whom I would work. Michelle was an absolute delight. She was warm, friendly, and has a sense of humor. She never did a "hard sell." She listened to me and what I had wanted. She presented me with my trade-in offer, and the price of the CRV. She gave me space to do some calculations myself to assess whether the deal "fit my wallet." When I had stated that there were some accessories that I was interested in, she informed me that some of them were likely available as part of a package. Michelle asked a young woman to join us to go over the prices and packages (if any) of what I was interested in. That young woman (cannot recall her name) was also delightful. She didn't try to sell me anything. She answered my questions so that I could make a final decision for myself. Prior to doing the online quote request, I had gone to another Honda dealer west of Natick. That dealership employed "good cop-bad cop" techniques and offered a price that was approaching $2,000 more than Bernardi's price. I am glad that I purchased the car from Bernardi and had had an opportunity to work with Michelle and Harvey. They made my buying experience low stress and a breeze.

mdtc11

Apr 2, 2013

The lease was up on my Accord that I started three years ago from another Honda dealership. When I went back to turn it in where it originally came from, I wanted to get another lease for a CRV. This dealership was very difficult to deal with and did not want to work with me on reaching the price I wanted to pay per month for it. I decided to look at Bernardi later that day. Eric was an amazing salesman. I walked in and he greeted me right away. Meanwhile, he was closing three other deals at the same time. The place was so busy I couldn't believe it. Within 45 minutes, I had gotten a new lease for a CRV with no downpayment and a very little increase in my montly payment. It was so smooth and such an easy transition. What really makes Eric shine is the fact that he came to my house to drop off extra keys and my registration without interrupting my life. He really is great to deal with and every car salesman should be this easy to work with. I am so impressed with Bernardi and Eric that I will keep returning to this Honda dealership for all my car needs.

ajaymishra01605

Mar 30, 2013

I am surprised to see so many 4+ reviews, this dealership doesn't deserve it. Today I went from Worcester to Natick with the mind set to drive back with Pilot 2013. Met with Harvey, he handed over case to some college hire kid, then all of a sudden one guy came and gave me a quote and asked if I want to buy with that price or not, then I said let's negotiate. He said no we can't, he shake my hand and said thanks for coming have a nice day. I felt insulting, will never ever go back or recommend anyone to go to this place. Over the phone Harvey gave me some price when I went there he said no I might have given for something else. Pathetic place and services, I had to beg for water. When I called to provide my feedback no one was willing to speak to me.I am going to Herb for my new Honda Pilot, that place is much much better than this. Their price is little high but I can pay that much to get some respect and courtesy.

ecs4

Mar 23, 2013

Dishonest to the core. After a used car was purchased, then failed inspection twice, they cancelled the deal, kept the deposit and then sold the car to someone else. Four weeks later - still waiting for deposit and title.

Nicolemac

Mar 21, 2013

Always a great experience and smooth transaction. I've used this dealership more than once and have recommended it to family and friends! Great experience all around.

SamanthaSergeant

Mar 21, 2013

Just purchased a 2010 Civic from Marjorie Nicolas and the team at Bernardi. She was so nice and pleasant, no pressure and made the whole experience quick & painless, my easiest car buying experience by far. Greg in finance was really nice as well. Would definitely recommend Bernardi in Natick to anyone, and look forward to working with them on my next car (hopefully not too soon though!).

marexx

Mar 20, 2013

WOW!!! Chris Geer and the Honda staff earned STARS PLUS for the outstanding service thay gave me during my recent new car search. I felt neither pressured nor ingored during any step of the process. I leased a Honda Fit Sport and the process was seemless from start to finish. If you are looking for a Honda or Toyota ride ask for Chris!!! What a gentleman and professional!!!

mpetraglia

Mar 19, 2013

Made the transition from Pontiac/GM to Honda and it was one of the most pleasant and professional I've ever experienced. Matt spent several hours with me over two days going over ownership vs. leasing options. He was very, very relaxed, informative but yet authoritative. An experienced salesman, I would recommend him in an heartbeat. He finds out what the prospective customer wants then goes about matching needs and wants with productive service and availability. Exceptional service from GSM Scott Wells down through the financing staff, including Graham Lower. Couldn't be better.

kfbollo

Jan 6, 2013

We had an issue with a recent vehicle purchase and to their credit (Jason) they took care of it no problem in a timely and professional manner.Highly recommend.

pwynkle

Dec 12, 2012

I had a great experience working with the sales team!! Traveled from Sharon to Natick just to buy from this dealership in light of their knowledge, customer service and prices! It was well worth the trip.

BeiliD

Dec 7, 2012

I have researched for a new car for over a month and finally decide to buy a Honda Accord Coupe. I went to almost all the dealership in MA and finally bought the car from Richard Wu. He gave me a decent quoted price. Sales in there are very honest with the prices (Westborough Herb Champers Honda has full with deceitful and rude salesman in there.) Richard Wu is one of the kindest salesman I ever met. He took care the car for me after I pay the check. Checking every single corner and search for flaws. He replaced a scratched rim before I even noticed.

Jeni D

Dec 5, 2012

I purchased a car last week from the dealership and in a matter of 24 hours I drove the car home. They processed the paperwork and registered and inspected my car the next morning. They detailed my car to perfection it looked amazing when I picked it up. Chris Geer was the sales rep and it was a pleasure working with him I would highly recommend the dealership. They were responsive and gave me a deal. I'd definitely go back.

Happy New Car Owner

Nov 24, 2012

I just recently bought a Used 2011 Ford Focus from Bernardi Honda in Natick, Ma. Overall the experience was excellent! Marjorie Nicolas was the Sales Rep assigned to me, and I'm glad she was! She helped me get an unbelivable deal on my new car! There was no pressure and she really pushed for me to get the pricing I needed. I would recommend Bernardi Honda and Marjorie to anyone looking to purchase a New or Used vehicle!

carlove

Nov 21, 2012

I went to Bernardi Honda in search of a new car and a better deal that would lower my monthly payments. I was driving a Nissan Rogue at the time, but I was looking to purchase a CRV. Eric Yngve was happy to help me find exactly what I was looking for and he made the car buying process simple. He helped me find the car I was looking for and helped lower my monthly payments to an amount that I was extremely happy with. I will definitely go to Eric again in the future when I need a new car and advise others to do the same!

Tired Dad

Nov 19, 2012

This review is specifically about our experience with our salesperson, Marjorie Nicolas. My wife and I showed up last weekend to look at Bernardi's collection of pre-owned Civics. We had been a single car family for a number of years, and we were contemplating a second car for local errands and to pick up our kid from school. We had also brought a printout for a Civic that had the mileage and specifics we were looking for (3yrs old or less, under 40k mi, single owner, etc). Marjorie took us directly to the car, gave us as much time as we wanted to look, and didn't rush us. When it was clear that we didn't have our hearts set on that one, she suggested another car and then let us wander the lot at our own pace. It was a stress-free experience, and as a result we spent more time there and looked at four other models. Marjorie answered our various questions, and she did not mind when we repeatedly went back and forth between cars we liked. When we asked for the carfax for another model, she went back to the office and printed it out immediately. We ended up test driving and buying a car that day, and are very happy with it. The only caveat I have is if you plan to pay cash instead of financing your purchase through the dealer, be prepared for pressure from Bernardi's finance department. That was separate from our experience with Marjorie, however, and because she created such a positive experience for us, I highly recommend her.

a j oconnell

Nov 18, 2012

Very good experience with all the sales and service personnel that I had to deal with and ended up with a great car and good price. Would recommend this dealer to a friend.

Cleo

Nov 17, 2012

I was very satisfied with my experience at Bernardi Honda,it was my first time at the dealership and i was very impressed with the facility. I bought my beautiful CR-V on the color and options that i wanted, my salesperson "Danny Rodrigues was very professional,helpful took his time shoowing me the vehicle, the negociation process was very smooth and easy Danny was very honest and straight to the point i felt very good and excited buying my car from Bernardi , Javel one the Sales Managers was very helpfull as well . I will come back to Bernardi to do business again once my lease ends, also recommend all my friends and relatives to go to Bernardi Honda.

Jordan

Nov 17, 2012

I went into Bernardi having a fairly good idea of what car I wanted. Everyone I worked with made the process easy. This being the first time I purchased a car on my own, I was a little bit overwhelmed - but Fred and the team worked through each step with me, even picking me up from work to go get my new car!

Emerson Botelho

Nov 16, 2012

Rafael Miranda. He did nice job, thanks for everything , I so glad, because his help me and my decision for buy my Honda CRV... He is excelent attendant ... Thanks for everything ... I'm so happy

Mr. and Mrs. North Shore

Nov 16, 2012

I live up in the North Shore in Boxford. I made up my mind to give my old Accord to my son that was needed it at college and treat myself to a brand new one. I took my time and went to all of the usual place up here like Honda North, Honda barn, and Commonwealth Honda. I was pretty exhausted after spending the better part of two different weekends doing all of this. A friend of mine told me to take the drive and check out Bernardi on the south shore. It was over an hour drive and not easy to convince the wife at first. When we got there we were helped by Eric and he really took his time to show me every Accord until I picked the one I really wanted. I was kind enough to drag my wife with me to all of the other places and she was impressed at how much easier everything was at Bernardi. While most of the other sales guys on the North Shore were too busy trying to close the deal, Eric was fun and too busy talking about Honda care. I don't usually write reviews, but I absolutley love my new Accord and my experience at your dealership. Thanks again.

SeanW

Nov 16, 2012

My wife and I had a great experience buying our latest car at Bernardi. From the second we walked in we were blown away with the kind, courteous and knowledgable staff. We recommend you ask for Eric when you come here. He treated us so well, gave us a great deal and made a sometimes unpleasant experience a lot of fun! We love our new car and look forward to using this dealership as our go to place for many years to come!!

LovemyCRV

Nov 15, 2012

Just bought a new CRV At Bernardi. It was bittersweet when I realized it was finally time to trade in my old '99 CRV...I loved that car. But, after a week with my new CRV it's safe to say that I LOVE MY NEW CAR!!!! It's so awesome and I feel so much better about the fact that winter is approaching. Go there, ask for JIMMY and get yourself one too!!! The service was great, the people are friendly, and the whole place is clean and customer friendly. So glad I chose Bernardi! Thanks Jimmy!

MA_Family

Nov 15, 2012

I had a great experience leasing a CRV from Eric Yngve a year ago that I went back to lease an Odyssey from him. He is a great to work with - very nice, helpful, honest, and cares about the experience you have when purchasing a car. The process was easy, timely, and fun - I would definitely recommend anyone to buy a car from Eric.

Honda

Nov 14, 2012

Recently my husband and I were looking for a new family vehicle. We had heard great things about Bernardi Honda in Natick from friends so we decided to stop in. We found a car that we really liked and our salesman Tom Sawvelle was very helpful! He really worked with us and helped us get the car we wanted! My husband and I were very pleased with everything Tom did for us! Our experience was awesome and we will always shop at Bernardi Honda in Natick!

New Pilot owner!

Nov 14, 2012

From the initial greeting to walking out with an initial offer price (that's without promising to buy a car or even return), Tom S. was the best! He is most sincere and invested in getting you the right car for your needs. Highly recommend.

SueSue

Nov 14, 2012

I had my previous car for over 10 years and was sad to see it go, but it was time. I needed a new vehicle in a short time period, and was very impressed with Bernardi Honda in Natick. The salesman Tom Sawvelle was quick and efficient. He asked me what my needs were, and what would be nice to have in a new vehicle. Based on my preferences, he showed me a Honda CRV. It was the only vehicle I had to look at, I was in love with it immediately. The dealership was very understanding of my financial- and time-constraints. They gave me a fair trade in value for my previous car, and I was actually able to leave with my new vehicle the same day! I came back a few days later for my inspection sticker, and I was in-and-out in an extremely short amount of time no more than 15 minutes. I was seriously impressed by the courteousness of the staff both before, during, and after my purchase. It was a nice experience to have a dealership willing to listen to my needs and take my time and effort into consideration. I will be recommending them to anyone I know looking for a new vehicle. This purchase was definitely done with no hassle! Thank you Sue Jodrey

Amir Taghavy

Nov 13, 2012

I found this certified pre-owned Honda Accord 2009 on the online inventory of Bernardi Honda of Natick, checked on its carfax report and KBB values, called the dealer, talked to Harvey to go for a test drive... my wife and I went for a test drive and we liked the car but more than that we found the professional approach toward customer of the sales staff at Bernardi well above the average. We had our offer accepted with not much haggling. It was a low pressure atmosphere and in particular, the saleswoman, Michelle, whom was assigned to us was very helpful, honest and at the same time pretty friendly. When it comes to their sales department, it was a very positive car buying experience.Now to the downside of our experience... it was very menacing and horrible how we were treated by their finance agent, Graham. I am taking off three stars because of the rude and unprofessional approach of Graham. I already had a very low APR loan offer from Capital One auto finance which I used as an effective negotiating tool (Both my wife and I have 750 credit scores). I told Graham that if they could beat Capital One's offer I would be happy to go with their financing otherwise I would stick with my existing offer.First he told me that they were not able to accept Capital One's check because it was not a bank check. I already knew about this common dealers' lie so I had checked with Capital One (C1) in advance and knew that it was going to take 4-5 days before the dealership had its money. He went to check with their bank anyway and told me that they were able to match my current offer with C1. I told him that unless they beat C1's offer I would chose to go with what I already had. He went back to check with their bank again and came back after a while only to tell us that "I am afraid it is what it is!"At that point, Graham also threatened us that we had to go with their financing offer or "lose the $1000 security deposit" I had put down. Knowing all these dealer game and gimmicks in advance, I had used my credit card to make this deposit, so I did not back off and told him that I was going to dispute that charge right away and also report his treatment to the State Attorney General's and to the C1 auto finance and stood up to leave. I told him that I wanted to see his manager. After another few minutes, Charles Sectish, who I later found was their internet sales manager and not Graham's supervisor, came to us. I explained the situation to him, he apologized for what had happened went to talk to their bank and when he came back he told us that he was able to get them to lower our APR so I agreed to finance through their bank. He assigned me another finance manager, Manny, who take care of paperwork to complete the transaction.I picked up the car the next week from Bernardi, and have been driving it for less than three weeks now. I received a phone call from Graham telling me that there was a problem with our contract and that I need to go to the dealership signing a new contract to get the problem fixed. Also knowing about this common yo-yo financing scam pulled out on many unfortunate buyers at some dealerships, I told him that if there was any problem with our contract, I needed to receive a written statement specifying the details before I went down to the dealership. Graham replied that it was no big deal and he did not even know how to put it in writing.I immediately contacted the bank that was listed on our contract as the lien holder and was told that they did not have my information on their system Since then I have attempted to contact the finance department a number of times and no single person in charge has bothered to talk to me.Overall, Bernardi of Natick and its finance team served perfectly to make this car-buying experience an extremely horrible one for us and I am ready to do all I can to protect our legal rights. I will update my story as it unfolds.

Jess Turcotte

Nov 13, 2012

I purchased a used 2011 Nissan Sentra from Bernardi Honda in Natick. They were great to deal with and treated me better than I had expected(due to a prior purchase at a used dealer in Marlboro). I was worried going on my own but quickly found ease as I dealt with Tom Sawvelle. They gave me a fair amount for my rejected inspection stickered 2001 Jeep Wrangler and I drove away in an awesome car with low monthly payments. I love this dealership and plan to send all those I run across in to see Tom and Bernardi in Natick.

S Jodrey

Nov 13, 2012

So I had my previous car for over 10 years and was sad to see it go, but it was time. I needed a new vehicle in a short time period, and was very impressed with Bernardi Honda in Natick. The salesman Tom Sawvelle was quick and efficient. He asked me what my needs were, and what would be nice to have in a new vehicle. Based on my preferences, he showed me a Honda CRV. It was the only vehicle I had to look at, I was in love with it immediately. The dealership was very understanding of my financial- and time-constraints. They gave me a fair trade in value for my previous car, and I was actually able to leave with my new vehicle the same day! I came back a few days later for my inspection sticker, and I was in-and-out in an extremely short amount of time ? no more than 15 minutes. I was seriously impressed by the courteousness of the staff both before, during, and after my purchase. It was a nice experience to have a dealership willing to listen to my needs and take my time and effort into consideration. I will be recommending them to anyone I know looking for a new vehicle. This purchase was definitely done with no hassle!Thank You Sue Jodrey

maryekuklis

Nov 10, 2012

Jim Horrigan was great to deal with! He listened to our needs and helped us make the purchase that was right for us. We felt that he was patient and low pressure. We bought a new 2013 Honda Pilot. The transaction was quick and painless. I would highly recommend him!Mary and Mike M.

Golden Rose

Nov 8, 2012

This is related to one of the worst experiences that I had on shopping a vehicle. The sale person could provide a reasonable and negotiatable price both for trade old car and selling new car, but Honda Bernardy staffs made several mistakes on entering car information and car ID during the process of paper working and finance. As result I did not have registration and mass inspection, so car was not drivable for more than 10 days. I cost me to rent a car, lose active working hour, and temper because of frustration on calling and not getting any response. Instead of assisting customer and resolving issue, they recorded that customer did not appear in dealer office to sign off required forms. I will never recommend anyone to shop this Honda Bernardy in Natick, MA.

Harrie

Nov 5, 2012

Jimmy is the BEST. I felt comfortable and at ease with Jimmy. He wasn't pushy, arrogant or "hard-a-hearing" (lol). He listened to what I wanted and he delivered. I wasn't going to do my financing with him but he delivered a rate I couldn't walk away from. I am happy with my Honda CR-V and every time I see it I smiled. It is exactly what i wanted. Jimmy will be my guy for the next Honda. He even has a customer for next year...my husband. Wonderful salesman and wonderful person. Thanks Jimmy.

waytobelynne

Oct 30, 2012

this place is a complete scam. they lie to get you into the building. refuse to give you your keys back when your not pleased with the vehicles you've looked at. i live 40 miles away, and drove out to look at a certain car that was already sold. i was lied to about their "process." the salesmen were very rude. the managers are even more rude. i left and went up to Framingham Nissan (ten minutes down the street from them) and bought a car that day because of how please i was with there service. i would never recommend this "business" to anyone. please don't waste your time and money.

cburket

Oct 23, 2012

Excellent experience overall. Jim and Mike were courteous, professional and knowledgeable. Jim showed us many details of the model we were interested in buying. Mike made the paperwork easy.

A217565

Oct 18, 2012

James was a pleasure to deal with; he was honest and not pushy. We got a great deal and are thrilled with the vehicle. I would recommend working with James.

CPA Lady

Oct 16, 2012

I was looking on line for used Honda Accords and figured and Accord was an Accord. However, I was very impressed with Bernardi Honda in Natick. With in moments of going to their website, I was talking to Harvey in the Internet Sales Department. He gave me information about many Accords. I did not know Bernardi Honda had almost 45 of them ! Also at no extra charge I could be covered up to 100,000 miles ! The next day I came in, met Harvey who told me my pink Accord was ready, made me laugh, and he set me up with Jimmy who was dream to work with. He showed me 3 different types of Accords in my price range and I even was able to get leather seats at a better price than expected. The best news was I drove home my Accord that day ! I love Bernardi Honda in Natick and my Accord. Thank you Harvey and Jimmy !

Lafrth

Oct 14, 2012

Val and Sasha were excellent on the sales and financing side. They GET it - understanding, diligent, cooperative; we were hesitant but they went beyond expectations.

sukumar.s

Oct 11, 2012

My Painful experience with Bernardi Honda:I feel really heavy and embarrassed even to recollect the experience I had with the used car sales department of Bernardi Honda, Natick. To name the sales person, "Val Goldenberg". This may be a lengthy email, but is needed to explain what I went through.I was a Massachusetts resident and had leased a 2011 Honda Civic from Bernadi Honda, Natick in 2011; My lease ends in March 2013. But due to my US visa situation, I had to leave the country by Sep 2012.I realized this situation a three months earlier and contacted Bernardi over phone to check my options. I was asked to stop by the dealer in person to get the answers and I did go there over a weekend. There I was told that my options are to 1) return the car and pay-off the remaining leasing amount, or 2) sell the car to Bernardi at market price and pay-off any differences to American Honda Finance. That person also mentioned that it is too early to finalize the option and I was asked to visit the dealer again a week or two before the planned car return date. Made sense (but can't this be conveyed over the phone?) and I waited till last week of August 2012.On 08/28, I again went to Bernardi showroom and I was introduced to the Used Cars Sales manager "Val Goldenberg", and there were few other Bernardi folks also with us. At this time, I had 6 lease payments pending(~$545, pay this from my pocket if I want to return the car to Honda). I explained him my situation. He evaluated the car and I was offered a price in which I will have to pay only $200 to American Honda. (Nice deal! I think car's residual value was $13,288. He was offering me $13,088)As I needed the car for another week, I asked if it is OK to return the car a week later. Fot that, he mentioned that car has to be re-valued for the new month (September) and the offering price may change. Understood and that's acceptable to me.I also enquired about the total processing time on the day of car return/sale (ie. re-value it and complete the sale) and I was told that it is just mere <30 mins. Just sign a document and leave. Ah, that's easy and I can use the car till the last moment. So I told Val and the group that I will return the Car on "Saturday, 09/07", which is the day I leave the country. No objections, everyone is fine with it.And the day comes, on 09/07 morning around 10 AM, I am here in Bernardi to return the car. I have the flight to catch in the afternoon. I asked for Val and I was told to wait for sometime as he was with other customers. I waited over 20 mins, and checked with someone again and was asked to wait for some more time. And they also mentioned that only Val can buy the car, no one else can help me (I didn't know that earlier, what I knew was there are always many reps available to assist customers). Later, in a while, one of them told me that I have to come back on Monday as they WILL NOT buy any cars that day. That really upset me and told him about my previous visit and the <30 to complete the sale story.In a while "Val Goldenberg" appeared, literally YELLING and SCREAMING AT ME, in front of all other customers, sales persons and everyone, asking who asked me to come on a Saturday and walked out saying he WONT buy my car. Pure arrogance!! This was the most embarrassing moment I had all my life... I never expected this kind of treatment anywhere, especially here at a car showroom. I was always used to a whole bunch of sales persons with all smiles and sweet talk when they needed my business. Here I am in need of a help and I am being yelled at and embarrassed. They know that I cannot come back on Monday. Nobody ever said not to visit on a Saturday!I was really frustrated and agitated, now selling the car is not an option, I just want to return it and leave. But they were not ready to take my car, unless I inform American Honda Finance about it. I tried reaching American Honda Finance, but it was unsuccessful as it is a holiday. No help there either.What do I do now? I asked the Bernardi Front desk, and they said they will buy the car from me and sent someone to me. To add salt to the wound he offered approximately $12,500 which makes me pay more than the remaining lease amount. I don't believe this was the real value of the car, they just wanted to show me the exit door.I took the car with me and parked at my friend's. After returning from USA, I spoke to American Honda from my home country, India and made my friend return the car at a another Honda Dealer. I am paying off my remaining lease amount.To add, this situation was mainly caused by incorrect information from the same person during my previous visit (i.e car return takes < 30 mins) any day. Had I known the difficulties, I would have come a day earlier.My six years of stay in US ended on such a bitter note. All I wanted was a peaceful journey back home, remembering all the good times I had during my stay; see what I have got. All because of one ARROGANT man, named "Val Golderberg" !

msteryhell

Sep 26, 2012

Overall our experience was OK. Mark was able to find us what we needed in terms of price and features. I can also say that Mark definitely went the extra mile for us, even continuing to be attentive after completion of the sale. That was very much appreciated.

Carol. Cookies grandma

Sep 26, 2012

I went to Bernardi knowing what I wanted. We were greeted by Eric Yngve and told him what I wanted. I wanted a color that was not on their lot. Eric searched around for that car and got it there for me. He took us throughout the buying process with ease. Sasha took us through the financial parts of buying and explained all our options.Eric gave us a tutorial of the many features and told us to come back for more lessons. Tonight I am a proud owner of a Red 2012 Odyssey thanks to Eric. And Sasha.Cookies grandma

Carol L Martin

Sep 25, 2012

I went to Bernardi knowing what I wanted. Eric Yngve greeted us and took us through the whole process explaining everything and even getting a vehicle from another location so I could have the color I wanted. Sasha explained all the financial and buying options. Eric explained all the features before we drove away in our wonderful 2012 Odssey.

achilson

Sep 23, 2012

When the car I had planned to see fell through Jimmy helped me find the car that would be right for me and my needs. He made sure I was treated well and helped me through my first car purchase. What I thought was going to be an all day process took under two hours. Sasha put me at ease with my purchase and financing, and she made the whole process less stressful. They made sure I was comfortable every step of the way and got me into a car that I love driving. THANK YOU!

Old bird

Sep 19, 2012

Perfect service. Friendly honest and no bs. Asked if they had the vehicle I was looking for ...and got a prompt response. Provided the salesman a price, got an agreement within minutes and the rest was comparitively easy . No question they were bending over to accommodate my desire and timelines. Jimmy Horrigan is a great salesman because he didn't try to sell me anything extra....respected the fact this car I wanted was researched and priced . Really appreciated speed and support of team there to ensure we got the car quickly and easily. Had answers to all my questions. Will recommend to others.

Bernardi Believer

Sep 18, 2012

Back in July I got internet quotes from several Honda dealers for a 2012 Honda Accord LX sedan and also a trade in quote from a few of those. A phone message from Bernardi made reference to the quote I was given but I never received it. My phone call back got voicemail so I told them I never received their quote. A return message said there must be problems with the system which I thought was their way of avoiding a quote as some dealers do.I was actually going to accept a previous offer but decided to give Bernardi another try. I called and got the person I wanted and they gave a me a quote which was the best I had even though one of the previous quotes was so good I did not expect it to be matched. I headed over to Bernardi with the intent of buying a new 2012 Accord LX sedan if they gave me a reasonable amount for my car.Upon arrival I was met outside and that person went to get my internet contact. The internet contact then handed me off to Fred Stoudemire. They checked stock and had the color I wanted and I went for a test drive. They evaluated my trade and I asked for a little more and said I would sign the papers if they gave it to me. They compromised and offered me half of what I asked for and that was more than fair considering the price on their car. I bought the car. I was really happy with Fred Stoudemire, it was like talking to someone I had known for years. In previous car buying experiences I found finance guys to be the worst when it comes to tactics and even lying so I didn't know what to expect. Unfortunately I don't remember the name of the finance guy I dealt with at Bernardi but he was the best I have dealt with and I have dealt with several over the years.Over the last decade and a half I have been through this process several times and my car buying experience with Bernardi's was one of if not the best I ever had. There was no games or pressure and I would recommend them to anyone looking to buy a new Honda.

praveengreddy

Sep 10, 2012

I visited for buying a used car, but James H convinced me prefer to buy new car and I was very impressed with his suggestion and his amazing thoughts helped me to go for buying a new car.

somervillian

Sep 9, 2012

We really enjoyed working with Jimmy for the purchase of our new car. He even took the time to get us a car insurance quote, and helped us get the paperwork in order and sent off quickly so we could have our car registered and ready to go the next day. Just a really nice, straightforward guy, and it was a pleasure working with him. Highly recommended.

tifnpaul

Sep 7, 2012

Every one of the people from Seth on down are the best at what they do.The trade and sale was done with no interuption of our day.We have sent a number of people to Seth and they all are very happy.

mhd

Sep 6, 2012

I would recommend Bernardi Honda to anyone--entirely because of James Horrigan. He is an excellent listener, which is the cornerstone of good customer service, and we works extremely hard to make sure you are getting the right car for your needs. He's honest, straightforward and knowledgable and was an absolute pleasure to work with. Thanks to him we are driving a new CRV and feeling great about the experience.

CarolaBird

Sep 5, 2012

I highly recommend Bernardi Honda, and especially my sales person, Peter Nannery. He did an excellent job! I felt that Peter was very accommodating to my needs. I was interested in purchasing a slightly used CRV and he was patient and upfront when showing me the vehicles and discussing options. I have a busy schedule between work and my young children and he was respectful of my time. After I fell in love with my CRV, he worked with me to close the deal very efficiently, even as my 4-and 6-year old kids tore up the showroom. :) I was so impressed that I was able to buy a car so hassle-free and quickly. Based on my positive experience, I have already recommended this dealership and specifically Peter Nannery to family and friends. I would also like to add that there were various other Bernardi staff and managers involved in the purchase, and they were all very friendly and accommodating as well. Thank you so much!

bobbys1184

Sep 1, 2012

We went to a few different dealerships, and Bernardi Honda was by far the best. Everyone was extremely friendly and professional. I can't say enough good things about our experience working with Jimmy Horrigan. He was helpful, honest, and ended up getting us in the exact car we wanted!

mbharris12

Aug 30, 2012

I would highly recommend Bernardi Honda for leasing or buying a car because of one person, Eric Yngve. He was EXTREMELY easy to work with and very customer friendly. Unlike the typical sales person, Eric was very understanding of our situation and took the time to help us in every way possible. We went to a few dealerships in the area and no one came close to matching Eric's customer service skills. I am confident in saying that next time we need to lease or buy a car we will be going directly to Bernardi and asking for Eric. :)

khakian

Aug 29, 2012

We had a great experience with James Horrigan.Best service ,very kind and helpful salesperson.I will recommend him to all my friends who is planing to buy a car.

fsstott

Aug 28, 2012

What I liked about my experience at Bernardi Honda is that my salesman, Mark Aubuchon, listened to what I wanted and helped me get it. I had already done internet research, and I have long experience with Honda autos, and so I knew what I was after. Mark also helped me decide on financing, and he worked hard to get me a delivery date I wanted. In addition, Harvey Rappaport was helpful and responsive to my initial e-mails, and Manny Rodrigues was efficient in his work on the contracts and closing papers.Finally, while it is everyone's job to sell product and options, no one pressured me to take more than I wanted; I appreciate that.

hondamug

Aug 28, 2012

My wife and I were in need of a new car with a baby on the way, and were not sure what to expect with this car-buying experience. Bernardi Honda of Natick and our sales associate Eric Yngave quickly put our fears to rest and made this an enjoyable experience. Eric and the team took the time to understand our needs and were incredibly responsive throughout the whole process. I would highly recommend Bernardi Honda of Natick and Eric to anyone who is in need of a new car.

djanak

Aug 25, 2012

Jimmy was a great help and courteous and patient with us. Worked with us to find creative solutions for reaching our goals financially and in terms of choice of car. We will be recommending Jimmy to anyone we know looking for a new car.

SusanDMcNeil

Aug 24, 2012

So, like many people I know the thought of having to go into a car dealership to buy a new car rates right up there with a root canal!To my very happy surprise I received some of the best customer service I have ever encountered and my expectations are extremely high when it comes to making a large purchase like a new vehicle!I stopped into the Bernardi dealership to have a look at a Fit I had already been to a Toyota dealership and Chevy checking out the new Yaris and similar cars in that category. A friend of mine had recently purchased a Fit from this dealer and told me I should ask to speak with a Peter Nannery. Peter was amazing! From the minute he walked up to introduce himself to the moment I drove away in my new Fit! I felt no pressure at any time. He was patient and persistent in getting me the deal I needed to get the car I wanted. Peter made the whole experience painless. I felt relaxed and at ease as if I was sitting down with a good friend or close family member who was trying to get me exactly what I needed and asked for. He is sincere friendly and knowledgeable! No hard sell here! I highly recommend Bernardi; But I recommend Peter even more!I will be coming back with my husband to see what Peter can do for him. Any family, friends or co-workers looking for a car, will be referred to you!Thank you Bernardi! Thank you Peter!

zelev1

Aug 15, 2012

Our experience at Bernardi Honda in Natick was exceptional! Jimmy did a wonderful job by helping us pick out our new 2012 Honda Pilot. From the initial walk through at the dealer lot to picking up our final purchase, Jimmy was knowledgable, pleasant, and ready to answer all of our questions. Everyone at the dealership was also ready to help, and it made for a comfortable, pressure-free experience. In addition, the selection of vehicles was quite expansive, so there really is something for everyone!This is our third car purchashed from Bernardi Honda, and we will continue to recommend this dealership to all of our friends and family. Thanks Bernardi Honda!

gary.gramigna

Aug 15, 2012

Jim was very sensitive to my limited circumstances yet worked to allow me to realize my goal. At the same time he was efficient and fair. It made a real difference in my wanting to make a deal that worked for all. Thanks.

Maureen Sorenti

Aug 13, 2012

I had a great experience working with Peter Nannery. I found the car on line, he held it for me while I was away for the weekend. I test drove it, I purchased it, he registered it and I was done in just a few hours. I am very happy with my car and I know if I ever have a problem it will be taken care of right away. Thanks Peter!

maryann728

Aug 12, 2012

My overall rating for Bernardis is a five. I felt like the only costumer in the sales show room even though it was the last day of July and truly busy. I could not be more pleased with the help that Mark A. gave to me. I have bought many new cars but must say I love all the bells and whistles and I know Mark will be a willing assistant in my learning. He helped me to hone in on a car that meets my needs even though I was unsure at the time of what I really wanted in a car. I am in transition from a gas guzzling big SUV and now my Honda CRV is fun to drive and I don't feel the need to stop at every gas station! I felt that anything I asked for was "no problem". Vick drove me to the dealership and is the nicest and most interesting person. Love Love the back up feature with the CRV and the ease in which I am able to park is amazing. Keep up the good work...truly the best car shopping. Professional, thorough, and detailed. Whoops, I almost forget Manny in finance, another helpful professional.

coacholde

Aug 12, 2012

Mark Aubuchon was very professional and personable. We enjoyed dealing with him and with Bernardi Honda and we look forward to enjoying our new 2012 accord. Diana and Keith Parker

dmluciani

Aug 10, 2012

I was relocating to MA from Chicago. I initiated the sales process over the phone and then went into the dealership to meet Mark the following week. He and the dealership agreed to hold my car until I relocated back in town. Mark went as far as greeting me at the airport with my new car when I arrived. He spent time in the cell phone lot showing me the features of the vehicle and led me out of the airport on my way! Thank you, Mark!!

AccordLover99

Aug 5, 2012

Of course shopping for a new Accord was not something I was looking forward too. However I felt in very good hands with Bernardi Honda in Natick from start to finish. Within momemnts of clicking send on line, I was in touch with Harvey one of the Internet Managers. He spent the time going over features on the 2012 Accord that I never even knew were available. (I have been driving a 14 year old toyota) He spent 20 minutes with me answering questions and talking about his dealership. He seemed to go out of his way to make me feel comfortable in wanting to do business with him and Bernardi Honda. The next day I came in. Harvey, remembering my trade in he said, was waiting at the door to greet me. He turned me over to Hasan who was just ashelpful going over featues on the Accord and spending the extra time with me I needed. I have to admit, this was a fun experience that put a smile on my face. I think the hardest part was chooing color ! In all great price and service and I love my Accord. Thank you Bernardi Honda

Tandjcreighton

Aug 3, 2012

Harvey was the on-line rep who first suggested a new car when we were in the market for used. At first we were skeptical, but he was able to get us in a new Pilot for less then the price of a lot of the used vehicles we were looking at with the same ex-l package. If Harvey got us in the door, Mark was the reason for our sale. He was upfront and straight forward. There was no hard sell or bull. He Was knowledgable and answered all of our questions. Even after the sale Mark was extremely helpful. When we got home I noticed we were missing a headrest Keep in mind I blame myself for this not the dealership I walked around and inspected the vehicle several times, but I just didn't notice it. When we got home and the kids hopped in the back they picked right up on it. I called Mark and he gave us the option to swing by and get one or to mail one out to us. Again there was no problem, no bull. Mistakes are made, stuff happens, how these things are dealt with after the sale is made show the integrity of the dealership. Overall everyone at the dealership was friendly, nice and helpful from the moment we drove on the lot. All that being said there was one matter that did cause the overall experience to be a 4 and not a 5. All Honda dealerships charge a $830 "destination charge". Some dealerships "roll " this into the price, Bernardi didn't and we were not aware of it until we got to the dealership. I thought that could have been mentioned beforehand. Keep in mind, they did work with us and even with that cost the price was still lower then the other dealerships we talked to. If you are in the market for a Honda I suggest you give Bernardi a chance. If you want a knowledgeable salesman who is straightforward without the BS ask for Mark Aubuchon!

gestler

Aug 2, 2012

Making a new car purchase can be an onerous activity but Mark Aubuchon made it almost fun. He was professional, purposeful, personable, knowledgeable and courteous. He assessed our needs and preferences and came up with just the right vehicle for us. I wouldn't hesitate to do business with him again. If Bernardi Honda's Service Department lives up to the high standards set by their Sales unit, they will have a customer for life.

venumadadi

Jul 27, 2012

I brought a new 2012 Civic LX this month at Bernardi Honda in Natick, MAI am very happy to buy my car at this place,the sales person(Fred Stoudemire) who helped me was very good person and he was very friendly.He explained me all the details of the vehicle very clearly and i was so impressed the way he told me.I would like to thank Bernardi for having him as Honda sales person.Fred is the best person to work with.Thanks Fred for all your help.

BernardiH

Jul 16, 2012

My experience with Bernardi Honda of Natick was perfect. The sales force wasn't pushy and didn't try to steer me towards any vehicle I didn't show an interest in. I had a long drive to Natick but felt I had to give it a shot. The internet sales coordinator was really nice on the phone and didn't inundate my voicemail or email with unnecessary calls. I was treated with respect and not pushed aside due to the budget I wanted to stick to. Chris was by the far the best car salesman I have ever met. Other dealerships I had been to were really aggressive I appreciated Chris' honesty, integrity and salesmanship. He was genuine and let me drive several cars of the same type and model until I found one I was comfortable with. My Honda Accord, which when I arrived to pick up was beautifully cleaned and ready to go, has made me an incredibly happy owner. I used to make fun of the Bernardi jingle. But it's true for me at least Bernardi for now Bernardi definitely for life.

Jme924

Jul 13, 2012

I wish that I could give this dealership 10 stars. After looking online, and calling a few places, I first went to Herb Chambers Honda in Burlington. I took my mother with me, as this was the first time I had ever shopped for a new car. From the second I walked in, I felt like I was in a shark tank. Everyone was staring at us like we were the fish that was for lunch! The salesman did not spend much time with us, my test drive was barely a minute, and then when it was time to trade my car in, they weren't giving me any money but trying to pretend like they had taken money off...when in actuality, it cancelled out the fact that they weren't even willing to give me HALF of what the Kelly Blue Book price was for my car if it was in FAIR condition (it was better than fair). When my mother questioned it, they were rude, and treated us like we were stupid. So we left, discouraged. The following day, which was a Monday, we went to Bernardi Honda in Natick, and WHAT a difference! Everyone there was SO friendly, it was a nice, welcoming atmosphere. We were helped right away, by Seth and Hasan. I explained to them what I wanted, and what price I was looking to pay, what I needed my payments to be under, everything. They took care of it ALL. Within 2 hours, I was walking out of the dealership, all of the papers signed, ready to pick up my brand new 2012 Civic that Wednesday. They listened, they didn't pressure, they explained things easily and clearly. I'm so happy with my purchase, and the whole experience! I plan on recommending this dealership to everyone I know, and when the day comes to buy another new car, I'll be back!

Plbonard

Jul 13, 2012

Traveling from Fl to Maine when my SRS red light came on while traveling in this area. The service consultant was very helpful,ordered the part needed and when the part arrived got me in and out without a hassle. That is what good service is about.

kristinni

Jul 12, 2012

I chose Bernardi Honda based on ratings from this site. I highly recommend working with Josh. Totally friendly, reliable, and honest. He helped me buy my brand new Honda Fit Sport at a great price and at a lower interest rate than what my bank pre-approved me for. I only had a few days with my rental and was on a time crunch to get this car, unfortunately, there were no automatics in my color preference on the lot. Josh did an amazing job at finding my #1 color choice within my time frame.Everyone at Bernardi is professional and easy going. No high-pressured sales.

washmu

Jul 8, 2012

The sales manager should not plan game with customer. He offered me a price so I took a look at the car in their parking lot. When I came back, someone else told me that the deal was no longer there and the price went up $800 without explanation. I wasted my time there!

mayref

Jul 5, 2012

great car leasing experience. I have leased sveral vehicles and referred many friends and colleagues to this dealer. I will continue to do so. They are friendly, accomodating and professional

ccamar

Jun 21, 2012

Peter Nannery is one of the best sales associates I have ever worked with. His "bedside manner" is great and he is a pleasure to work with His knowledge and professionalism is impressive and I highly recommend him to others. The experience was so much better than experience I have had with other dealers in town. Thanks Bernardi and Peter!!!

adamavakian

Jun 14, 2012

A very easy first car-buying experience. Matt was very helpful during the car-buying process and especially in the week following when we had lots of questions about many things including car insurance. He was always available to help. Thanks Matt!

shrivastav.rajiv

Jun 10, 2012

I have been to almost all dealers in MA for my car search. What I have learnt is all except this one are too much focused on making every penny out of you. They dont believe in building relationship and making customers happy. They are just about today.At Bernardi, I had interaction with Sacha, Jimmy and Sales manager ( I dont know the nae). They all were very nice and honest in sharing the correct information and making sure that I am confortable with the deal.I would strongly recommend this one.ThanksRajiv

dgladu

May 30, 2012

I went in your dealership to see if I could get out of the car I was in and find something with better gas mileage and go newer. I met Mark a year or so ago when I was with another person buying a car and liked how he handled himself while working with my friend. I have rated him with the highest marks because that is what he earned . If you had higher numbers then I would have given him those. I can't say enough about him. As for anyone else that I came across they were very nice to me making sure I was all set. I am sorry for not knowing any other persons name but it was all good. The thing I have to say is that I didn't get that " I want to sell you a car " feeling that you get at other dealers. I want you to know that I will be back when the time comes to buy or lease another car.A BIG thank you to Mark and your dealership.Donald GladuFramingham , Ma

jcassely7500

May 28, 2012

I had such an incredibly good experience at Bernardi! I was dreading buying a car. The whole process intimidates me, and I wasn't looking forward to talking to a salesman. My first contact at Bernardi was Harvey. I'd sent in a request for a price quote and got just that. Straightforward and honest. [other dealerships that got back to me after a price quote rquest were vague and harrassing. All i wanted was a price quote, but for other dealerhips, it was obviously too much to ask!] It's what brought me in, over other dealerships. Once I arrived I was introduced to Pter Nannery. He was fantastic to deal with. No games, he just walked me through the process. I have actually told my friends that buying car at Bernardi was a pleasant experience! Thank you Bernardi! I will be back to purchase another car (someday!), and will highly recommend you to everyone.

cjrobbins11

May 26, 2012

The whole experience of purchasing a new vehicle was first rate from beginning to end. I would highly recommend Chad and the dealership. The dealership is focused on customer service without being too pushy. The financing experience was efficient and also great.

Honesty is the best policy

May 25, 2012

I think my mistake was showing interest in a used and a new car. Got to the dealership for a test drive they tell me "the used was sold late last night 9:40PM to be exact", I smelled bait and switch and left. 10 minutes later they call saying it was all a big mistake please come back the car is here, we will give you extra discount.... no thanks. I would never do business with people like this.

Bob Morrissey

May 22, 2012

I went through the Speedbilly website which was very easy to use and comforting knowing we were getting a very fair deal. Bernardi's sales rep. Peter Nannery followed up quickly by contacting me. We discussed the vehicle we had secured through Speedbilly, price was exactly the same, and then it was a matter of what extras and financing we needed. The entire process starting with Peter and also driven by the manager Seth Marshall from the etxras we wanted and the very good finance rate made the experience pleasurable. I would recommend both Speedbilly and Bernardi Honda. They were a real class act. I was in and out of the dealership including a test drive in 90 minutes! Peter Nannery deserves high praise, very trustworthy.

AndreaM02139

May 20, 2012

I was at Bernardi for a look at a new Odyssey as I received an email with a price..and I will admit I was skeptical..like any other consumer would be. I did my reseach and my sales person was Matt (with 2 t's) He made what I thought would be living hell a pleasant experience. Everyone at Bernardi is very polite and helpful...would highly recommend. Ask for Matt..he listens to what you need and want NOT what he thinks you should buy...Thank you Bernardi for a great car buying experience!!! Thank you Matt!!

Vixgurl

May 8, 2012

The overall atmosphere of this dealer is a genuine welcoming environment. I was put at ease during my tough decision making process and never felt like I was being pushed or swindled. It's nice to know good customer service still exists especially at a car dealership.

Kathy52

May 6, 2012

I am so pleased with my experience. This is my 4th CRV I've bought with help from Dennis Swift! He is the best! Knowledgeable, helpful and all around good guy. I look forward to buying my 5th CRV with him. Bernardi Honda is always a pleasure to work with. The service dept has always been easy to work with, especially Bobby. Whenever I have come in for oil changes, other services and one recall, I was taken care of completely. No negative experiences. So, again, I have to thank Dennis Swift for such a great time getting my car. Don't ever let this man retire...I'll need him again for my son when he graduates from college in 2016.....:-)Kathy Griffin

Pam W

Apr 26, 2012

They lie, lie, lie to get you into the door and then waste your time never intending to meet or beat the price they stated over the phone. Run away as fast as you can from this dealer. We're looking for a used Honda Odyssey EX-L. Ready to buy from Boch Honda ('09, DVD) but got a call from Jeff at Bernardi the night before buying the other car. Bernardi has an '10 (with NAV and 10K less miles) and will beat Boch's price. I talked to Fred on the phone the next morning - what exactly do I need to do to walk out today with the car (cash, certified check, personal check?) and also confirmed the price he stated twice the night before. This time he wouldn't actually say the price. He just said he would beat Boch's price. That should have been a major red flag. I told him "Don't waste my time. If you're not going to beat that price I will go down to Boch right now and buy the car." He assured me he would not waste my time. On my way to Bernardi Jeff calls and tells me Matt Quelch will be handling the sale. I meet Matt and tell him the story and very pointedly say "don't waste my time!" I tell him the number I was told by Jeff and said let's get it in writing. I will then test drive the car to my bank and get that certified check. Matt says, "Whoa, this car can't sell for that not including your trade in." He takes my car to the service area to get a trade in price and I inspect the new car. About an hour later after 1st arriving at Bernardi Matt with his manager gives me the quote for their Odyssey - $8,500 more than Boch!!! This is over 35% more!! This is NOT matching or beating the other guy's price - not even close. Yes, the car was a year younger, has NAV and a few less miles and I would have given them a little more but NOT $8,500!! What a SCAM! The ONLY positive experience is that Matt was the 1st salesperson that I met that knew more about the car than I did. He also wasn't pushy trying to get the deal done BUT he wasted my time! Dan at Boch, on the other hand, called me ahead of time to tell me not to come down because they just sold the car I wanted. He said he didn't want to waste my time. He has another car that may meet our needs if I want to come down for that one. He gave me the price over the phone. Unfortunately the bank is closed so I cannot buy it until tomorrow.

aec1974

Apr 26, 2012

Hasan was very helpful, knowledgeable, and easy to work with. We were there with our young children and he did everything he could to get us through the process as quickly as possible. We went in intending to get a quote but were so happy with the process that we stayed, did the deal, and went home later that day with our new car. Hasan went the extra mile to ensure that wait times were minimal and that the car was as perfect as possible upon delivery. I would highly recommend Bernardi and Hasan to any friend or family for a purchase.

jillita

Apr 26, 2012

Very happy with the overall experience. Love my new CRV and Hasan was very helpful and worked with us to negotiate the right price for us. Will definitely be back in the future.

pam w

Apr 25, 2012

They lie, lie, lie to get you into the door and then waste your time never intending to meet or beat the price they stated over the phone. Run away as fast as you can from this dealer. We're looking for a used Honda Odyssey EX-L. Ready to buy from Boch Honda ('09, DVD) but got a call from Jeff at Bernardi the night before buying the other car. Bernardi has an '10 (with NAV and 10K less miles) and will beat Boch's price. I talked to Fred on the phone the next morning - what exactly do I need to do to walk out today with the car (cash, certified check, personal check?) and also confirmed the price he stated twice the night before. This time he wouldn't actually say the price. He just said he would beat Boch's price. That should have been a major red flag. I told him "Don't waste my time. If you're not going to beat that price I will go down to Boch right now and buy the car." He assured me he would not waste my time. On my way to Bernardi Jeff calls and tells me Matt Quelch will be handling the sale.I meet Matt Quelch and tell him the story and very pointedly say "don't waste my time!" I tell him the number I was told by Jeff and said let's get it in writing. I will then test drive the car to my bank and get that certified check. Matt says, "Whoa, this car can't sell for that not including your trade in." He takes my car to the service area to get a trade in price and I inspect the new car. About an hour later after 1st arriving at Bernardi Matt with his manager gives me the quote for their Odyssey - $8,500 more than Boch!!! This is over 35% more!! This is NOT matching or beating the other guy's price - not even close. Yes, the car was a year younger, has NAV and a few less miles and I would have given them a little more but NOT $8,500!! What a SCAM!The ONLY positive experience is that Matt was the 1st salesperson that I met that knew more about the car than I did. He also wasn't pushy trying to get the deal done BUT he wasted my time!Dan at Boch, on the other hand, called me ahead of time to tell me not to come down because they just sold the car I wanted. He said he didn't want to waste my time. He has another car that may meet our needs if I want to come down for that one. He gave me the price over the phone. Unfortunately the bank is closed so I cannot buy it until tomorrow.

Aaaaaaaa1

Apr 23, 2012

Peter, I have been home in Methuen for a couple hours now and I am still in awe of the serice that you gave us at Bernardi's in Natick today. It was FANTASTIC! Bernarti's Honda was the best experience I have ever had with buying a car and we have bought 4 cars in the last 5 years. First of all, my husband Mark got the best price right up front which saved a lot of time. Time in our lives is important. Not only did you make our niece Danielle extremely happy, you gained our confidence in you for sure to go back and buy our next car there.We even drove an hour, so that should say a lot. Seth gave us a great price and Peter you were running around like a chicken with it's head cut off just to get this done before the resistry closed. Peter, you stayed with us every step of the way and went above and beyond to make us happy. You were very informative and helpful with all our questions and both of you had a great sense of humor. The service was fast, courteous and professional. I really thought that driving and hour and sitting through a car sales meeting would be a long day but you actually made the time fly by joking around with us yet getting the job done in a timely manner so that our niece could drive her new car home today. We have a Honda dealer 5 minutes from our house. We visited them twice and we were not able to come to terms because of poor communications.The make of the car and the great hospitality we recieved today made us a very happy customer. I only wish you were closer but be assured you will be my #1 considerationnext time we buy.We thank you for your time and would recommend you anytime.Mary, Mark and Danielle

jlindgren

Apr 20, 2012

Hasan was fantastic. I was seriously dreading the new car buying experience. He made it fun and stress free. The sale price was what brought me in, the friendliness of Hasan and the sales manager closed the deal.

taneshamb1

Apr 20, 2012

This was the best experience I have had so far. Hasan was very helpful and knowledgeable. After visiting many dealerships, I would work with Hasan again!

Gus.A

Apr 19, 2012

this is my second time at bernardi natick and this time was even better than before Josh was corteous friendly and patient with us at the time of negotiation our offers were heard and there was not even once a hint of sarcasm overall a great experience. We came back home with a smile in our face and a new car.Without hesitation will come back again for another pleasant experience.

dmahoney16

Apr 17, 2012

My husband and I had spent the last three weeks trying to find a car for our daughter. Hasan made our lives much easier by finding her the perfect car. Thank You!!!

dapv

Apr 16, 2012

My wife and I stopped in at Bernardi Honda of Natick yesterday, 4/15/12, and met Jimmy Horrigan for the first time. We were interested in the 2012 Honda Accord EXL. Well, Jimmy got right on it. He arranged for us to drive the car, and helped us to understand what the 2012 is all about, and what Bernardi Honda of Natick is all about. At all times, Jimmy was friendly, professional, and gave us all of the time we needed to feel comfortable with the car, the dealership, and the decision. Jimmy also made financial part of the decision and conversation comfortable and informative. There was simply nothing my wife and I did not understand by the end of our visit.I wholeheartedly recommend you stop in to Bernardi as we did and see Jimmy Horrigan about a new or previously owned and certified car. You will see Jimmy makes what can be a stressful situation nothing more than a friendly and informative conversation about the car you want to buy, the dealership, and all of the related particulars. You will see, that you like my wife and I, will be telling family and friends about the experience and recommending they go see Jimmy Horrigan at Bernardi Natick for a Honda.

juliana54

Apr 14, 2012

We stopped into Bernardi to see what they had in used cars for a second car and wanted a very low monthly payment. After looking at several used cars, the payments were still too high for what we wanted to pay every month. As we were about to leave, our salesperson, Fred, suggested that we should consider a lease. With patience and care, a number of people answered all of our questions about leasing and made sure that we were satisfied before we signed any paperwork. The day ended by driving away in a brand new Honda Accord LX for the exact low monthly payment we wanted. Everyone was very courteous, friendly, helpful, and no pressure. Great experience.

meconvers

Apr 14, 2012

I bought a van a year ago. I have no comments in regard to the process of buying. They have been our service sealer for more than six years

MCLOVINLIFE

Apr 12, 2012

I called Bernardi after seeing a Toyota Camry I was interested in buying, and got Matt. From the start he was informative, pleasant, and extremely courteous. He made the experience of buying my "new" used vehicle a relatively smooth process and answered all of my questions and concerns with patience. Very pleased, but in all honesty, although the vehicle I purchased was a great deal, I left with a concern over the tires being somewhat worn and really hoped that after expressing my concern about them, per my mechanic's suggestion, that they would have been replaced, but were not.

big george

Apr 12, 2012

I was very impressed with the customer service at Bernardi honda. the sales person (steve) was very knowledgeable and he guided me through the buying process with ease. the dealership and its staff were very professional. the location and was convenient for me, and i rate them excellent

samerine

Apr 10, 2012

I had been shopping around for a used vehicle and had the worst customer service at several dealerships. I had all but given up at finding the right vehicle for me and my family when I decided to give Benardi a chance, I was so nervous walking in not sure what kind of experience I was going to have. When I was approached by Eric Yngve he was so polite, friendly and immediately made me feel better about shopping for a vehicle. I could tell that he genuinely want to help me find the right vehicle for my needs. Eric was very professional he listened to all the requirements that I had including price, and then began assembling a list of vehicles that would fit my needs. This I can tell you was time consuming and I am so appreciative that Eric is a patient person. In the end I bought a new Honda Pilot wich is a dream, I never thought that I would have such a fantastic new car that also works in my budget. Thankyou soo much Eric you were great and I will be sending more business you way!!!

mufland

Apr 9, 2012

I went to the dealership for the 90K service on on my 2007 Honda Element (also bought at Bernardi). The service department explained to me that there were quite a few service requirements and that the total would be $1500. Rather than put the money into a 90K car getting 17mpg I decided to look at new cars and got hooked up with Mark Aubuchon. He was EXACTLY the kind of salesperson I needed at that moment. Not pushy, very mellow but also very informative. Explained the pros and cons of my choices and in the end sold me a 2012 Honda Fit, which so far is great!! 30mpg isn't bad either. He was professional, knowledgeable and easy to work with. I told him at the end that if he had tried to pressure me even a little I probably would have just had the Element repaired and not bought the Fit. Great experience!!

cmorbista

Apr 9, 2012

I am satisfied with the sales and service department of Bernardi. They have friendly and efficient workers overall. Though I did not get the best rate that I wanted, the price and promos they have are still competitive especially for a 2012 CRV.Jack Hodys and Sasha Keast were so friendly and accomodating that I did decide right away to purchased the car. Jack is so helpful and even gave me some tips about the new CRV. I will definitely recommend Honda Bernardi to my friends looking for new cars.

Phosy13

Apr 8, 2012

This is thus far, the utmost smooth transaction ever experience when it comes to purchasing a vehicle. One late Saturday night I happen to browse for a vehicle that I used to have, trade it in and now I miss it so much that I knew I really need to get back what I used to have. I was looking for an Acura TL. I saw a 2007 Moroccan red pearl TL type S on Bernardi's Honda website and it absolutely caught my eyes all over. I emailed inquiring about the vehicle and received a quick reply back from Harvey- Internet Sales Manager. My situation is that I wanted to trade my 2006 Nissan Frontier for the TL. Harvey made it simple for me and simply asked that I head to the dealer so they can get an appraisal. The next day I did just that. I head to Bernardi's the next afternoon. Mother nature gave out some of her sprinkling sky but that didn't stop me from getting what I knew I have to work for. I arrived onsite approximately 1330 and was greeted by a very nice gentleman by the name of Peter Nannery. He ask if he could be of assistance. I asked him if I can see Harvey, who came out to meet and greet me. I let Peter know exactly what I came to check out and provided my thoughts on a trade in. Peter got his appraisal team check out the vehicle. I test drove the vehicle of my choice, fell in love and await. After some haggling and negotiations (who doesn't?) we shook hands, it's a done deal and picked up the sexy vehicle the following Friday. (she had her rims done and it came out perfect). I would like to thank Peter who has been in communication with me throughout, who expedites my request in a fashionably time manner, it is because of him and the individuals that I worked with, the courteous and diligence of this kick-ass team. You guys have made it a 10 stars rating from me, you've definitely made it so it exceeds your customers expectations and needs. Not only I drove off with the car of my initial prime choice, I drift off with a model up from my past TL, it's a beautiful TL type S. You guys definitely made it so I have the first in class experience. I would love to do business with you guys again in the future.Best Regards,Phosy L

kgcourtney

Apr 7, 2012

I've been a customer of Bernardi for over a decade. They do an excellent job of servicing the cars and are fair in their pricing. I recently purchased a new Honda Accord EX-L. Dennis Swift was my sales consultant and he was excellent. Top marks given all around.

Brian Hendricks

Apr 6, 2012

Just picked up my third car (new Accord) purchased from Bernardi.Could'nt be happier.From the time I walked in til I picked up my new car everyone was courteous and professional.I got a great price and even better financing through American Honda.Thanks to Denis,Seth and Greg for their hard work and professional treatment.Brian H.

BernardiHondaangrycustomer

Apr 5, 2012

I am actually quite satisfied with the sales and service department of Bernardi. They have friendly and efficient workers overall. But the loan guys need to be more efficient and responsive.

Happyfeet12

Apr 5, 2012

Our family needed a fast replacement to our previous van . We came to Bernardi , and really we happy about the selection. We met Eric , he guided us through the sale , and it was fun actually . We drove 3 different Odysses's and we actually bought the last one we drove. I am thankful that my salesperson was more interested in my life and what I was doing with it , than whether I was buying that day or not. I actually asked him if I could buy it , and they let the kids and I take it that day . Do yourself a favor and give them a try , before you buy .. And you will probably feel like me .Thanks Eric again for your help.

jbaskind

Apr 5, 2012

They were very thorough when showing me their car selection and explaining the differences between certain models. They offered me an affordable deal on a lease right from the start and everything from there went very smoothly in terms of getting my car.

jrodenas

Apr 5, 2012

Let me beginning by saying that after a few visit to other dealerships I noticed a trend that did not seem true at Bernardi's;1- The younger you are, the least important you are to the sales people (young = no money apparently)2- As soon as you switch from new to used, the sales people also switch attitude (lower commissions on used cars)This was my third dealership that I went into to check out cars and I came in to look at a used 2011 Accord coupe that they had advertised online. One thing I noticed right off the bat is that as soon as I walked in there was someone to talk to. I got stuck with this Matt guy who unfortunately was very knowledgeable, helpful and overall not your pushy annoying car sales man that only looks at what his commission will be. Test drove the car and absolutely loved it, got all my questions answered and decided to go ahead and purchase the car. IMO got a really good deal on the car. I did however noticed that the car was missing floor mats and just now I contacted Matt (he gave me his cell number) and he will be getting me some. This guy really takes care of his customers and takes his time to make sure he gets you in the right car. Highly recommend Matt and this dealership overall.

JDO

Apr 4, 2012

I went into the dealership last week and I was a little nervous about buying a new car. Well let me tell you, Mr. Eric Yngve eased all my nerves about making such a big purchase, He's a true professional. He listen to me very carefully and made me feel so comfortable about making the right car choice for me. Both the dealership and Eric were a pleasure to do business with. I truly feel like I left there and made a new friend, I would highly recommend buying a car from Bernadi, but most of all Eric. Thank you so much, I LOVE my new Pilot!

Rasmy John

Apr 4, 2012

I am very disappointed & annoyed with the quality of service from Bernandi Honda Auto Repair Division of the Natick Branch. I am a loyal customer of Bernandi Honda Auto repair ever since I have purchased my Car. I had always gone to them for any repairs to my car even though they were costly. I had my car diagnosed on March 28,2012 for the following items and propose me there final charges for the check engine light, Intermediate Schedule maintenance along with clip that needs to be changed for the back seat. The customer service informed me that it will cost $1311.84. I received my car fixed on the same day after the proposed repairs at 13:30pm & paying the cost of $1311.84. The very next day the check engine light showed up. I informed the customer service department & they stated that they can a check up only on April 4, 2012. Consumers and readers please take a judgment on their ... with the quality of service from Bernandi Honda Auto Repair Division of the Natick Branch. I am a loyal customer of Bernandi Honda Auto repair ever since I have purchased my Car. I had always gone to them for any repairs to my car even though they were costly. I had my car diagnosed on March 28,2012 for the following items and propose me there final charges for the check engine light, Intermediate Schedule maintenance along with clip that needs to be changed for the back seat. The customer service informed me that it will cost $1311.84. I received my car fixed on the same day after the proposed repairs at 13:30pm & paying the cost of $1311.84. The very next day the check engine light showed up. I informed the customer service department & they stated that they can a check up only on April 4, 2012. Consumers and readers please take a judgment on their quality. Please note that they have received a customer service award for 2011 & they are BBB Accredited. I will comment further on this after I get my service checked on April 4, 2012. In short, I am annoyed & very disappointed & regret being loyal to BERNANDI HONDA Auto Repair Service Division of NATICK. Show less

luxinterior1967

Apr 3, 2012

I was unsure of weather or not to buy or lease a new vehicle for my small business. My family has always driven Hondas and have had great experiences with them so another Honda it is... My wife and I actually went to 2 different Honda dealers before we ended up at Bernardi. At this particular dealership we had the pleasure of being greeted by Eric Yngve who was nothing short of a superstar in our book. I would not even be taking the time to write this positive review normally, but we had such a good experience, better than any other vehicle purchase in the past that I felt it was owed. Friendly, no preasure, informative, down to earth customer service. We went with the notion of buying a new vehicle and were schooled, in a good way to the terms of a lease which was definitly the better option for our small business. We left with a new CRV and are extremely happy with the chioce our sales person Eric helped us with. I look forward to working with him agian and would recommend this dealership and Eric to all...

mehvo1

Apr 3, 2012

Eric Yngve is the go to man at Bernardi Honda.I walked in, and then out with a brand new 2012 Honda CR-V couldnt have been any easier. Thank you Eric .

peterandersen

Apr 3, 2012

I never thought that I would end up driving to the South Shore to buy a used car with so many other dealers up where I live (Boxford). After doing tons of research and even more driving to check out cars, I founf myself really frustrated. I enbcountered the usual pitfalls of car buying such as lack of inventory, really bad salespeople, and horrible customer service. I saw a couple used Accords on the Bernardi website and called to get some more info. My salesperson, Eric Yngve, was very polite, patient, and knowledgeable. This was very refreshing compared to all of my other experiences. He told me about all of the used cars I asked about and to my surprise even called me back later that day to tall me about some cars that just came in that he thought I would like. I felt really comfortable with him so I decided to take a drive and check out Bernardi. Long story short, I bought a car from him. I got a way better rate on my financing than any other place and he was the first person to really explain what Honda Care was about and how beneficial it would be for my Certified Pre-Owned. My advice(especially if you live North of Boston) is to take the time and drive down to Bernardi and you might be surprised. I certainly was. Thanks again Eric.

squidnation

Apr 3, 2012

After visiting multiple dealerships, I have founf my new home! Eric Yngve of Bernardi Honda gave me an excellent experience going over my end lease options, Eric made me feel right at home and was a pleasure to deal with. I would recomend him to anyone interested in a new or used car! Thanks again Eric

tomco11ins

Apr 3, 2012

I lost my job and had a luxury vehicle, complete with luxury vehicle payments which were massively high. I needed to be able to trade my car in fast and buy something new, safe and good on gas. I didnt think it was going to happen but Eric and Jason went above and beyond what it took to get me out of my high payments and into the new car that I wanted.

crochetcyster

Apr 3, 2012

My husband and I went looking for a "new" used car and had trouble at other dealerships. So when we walked into Bernardi we weren't expecting much. Thankfully Eric changed our minds about that! He really listened to what we wanted and was truly helpful. He cared that we drive away happy, not about making a sale. We drove away with a certified Honda Accord and couldn't be happier with our purchase, and with him.

Chesney615

Apr 2, 2012

I came to Bernardi Honda in search of a used Honda Civic. I had driven all the way from Manchester,NH to meet with Eric Yngve because he was the most pleasant on the phone when I called ahead. He gave me all the information I needed and then made sure the car I wanted was going to work for me and my price range before I headed down. When I walked through the doors of Bernardi Honda, Eric Yngve greeted me with a very warm welcome and professional attitude. He was very patient and kind with me as I asked every question under the sun. After the whole paper work process, I walked out of there beaming with satisfaction from such excellent customer service! I will definitely be purchasing cars from Eric Yngve for the rest of my life!

Chloe12

Apr 2, 2012

I drove all the way from Rhode Island to Bernardi Honda in Natick after being referred there by a co-worker. Everyone at the dealership was helpful, especially Eric Yngve, who helped me buy the Honda Civic I was looking for. He was polite and helpful throughout the entire process and he even followed-up with me after I bought the car to make sure everything was going well. I would recommend Bernardi Honda to anyone that is looking for a great car, and refer them to Eric so they can be sure to get exactly what they are looking for.

kaw928

Apr 2, 2012

We went to buy our first new car in 8 years and I was dreading it. We went to a few places before our friend recommended Bernardi Honda and I'm surprised that I could actually have a stress free experience buying a new car. Everyone there is so friendly and quick to help, and Eric Yngve really took care of us. We weren't the easiest customers to deal with but he was patient and helped us through financing and getting the best deal we could get. The minute we sat down with him he asked us what we wanted to do and how we wanted to do it, instead of jerking us around. It was a truly personal experience rather than some guy giving us a bunch of numbers. All I have to say is that Eric went above and beyond for us for what we thought was going to be pulling teeth. Always going back to Bernardi, their quality service is hard to find!

Patriotsfans

Apr 2, 2012

My husband and I really don't like going car shopping, and we usually find it to be a really unpleasant experience. We always go to different dealerships before deciding on a car, and I have to say that after our experience at Bernardi Honda we are going to change that. We plan to always use them exclusively from now on. Our experience with the entire staff there, but especially with our salesman Eric, was second to none. He was so great with us, and really spent so much time carefully and patiently answering all of our questions and concerns. He was so nice and personable, and truly made an experience we usually despise a fun one. We love the vehicle he helped us find based off of our needs and we look forward to sending all of our friends and family to Bernardi and Eric in the future. He is a class act!

RBC9

Apr 2, 2012

I had been looking all over the place for a Honda Odyssey in southern NH and then online I found a few that were priced right at Bernardi. When I got there I met Eric he was awesome!!! He made the entire process a breeze and we were in and out in no time with the perfect van for our family. Thanks again guys, Eric you rock!!

carol&rob

Mar 30, 2012

Mark was an excellent representative of Bernardi Honda. This is the third time we have leased a vehicle from this dealership. EVERYONE at Bernardi is very friendly, helpful, responsive and knowledgeable. We have always received terrific service from everyone there. Mark certainly is at the top of that list. He got us in and out very quickly and has followed up on every little detail of our transaction. He is funny, bright and so easy to work with. He gave us a great deal and was careful to explain everything to us and answered all our questions. Mark is very proactive and had everything ready to go when I arrived to pick up my new 2012 Pilot. If you had a rating of 10 I would give it to him every time!

JimDonohoe

Mar 24, 2012

I initially had planned to look at a Civic HF, as I was seeking a high MPG vehicle. I met with Mark Aubuchon, who was very helpful to explaining the differences between the HF and LX models. Ultimately I purchased the LX, and am very pleased with the vehicle. I would strongly recommend the Bernardi dealership, and Mark Aubuchon in particular, to anyone seeking to purchase a vehicle.

cjmtaylor

Mar 21, 2012

After visiting a dozen or so dealers, we decided that a new Pilot was the best replacement for our older Pilot. Visiting that many dealers provided us with exposure to all types of sales techniques. Mark's approach was low stress and straightforward, allowing me the time to weigh options on the different models and features. When it came time to discuss the purchase, he was matter-of-fact without applying pressure. He was more concerned that I had the features really needed by my family (even if lower priced vehicle). Mark's knowledge of the vehicles helped facilitate our decision in a way that was comfortable and very positive. Of the six cars that I have purchased in my life, this experience was the most positive. Bill the sales manager and Sasha in finance also helped make the purchase low stress. Many folks at Bernardi were quite friendly, and I think you too will have a good experience if when you walk into Bernardi - you ask for Mark.

lcrossen

Mar 19, 2012

I have purchased 6 cars personally from Bernardi and have always had exceptional service from both my sales person and the sales manager. From the moment I walk in I am recognized and given tremendous attention. I always feel as though I am the only person they are dealing with.Exceptional customer service

kramerd

Mar 16, 2012

My previous experience with the sales department of Bernardi Honda was a truly negative exercise. I stayed with this dealership for the service department. I was starting to contemplate a trade in of my older Honda and I really was not sure what to do. I received a "cold" call from Mark Aubuchon and we spoke about the possibility of my coming in to talk. He let me "vent" and when he heard of my previous experience, he set a goal of winning back a customer. He suceeded tenfold. Within 24 hours of this cold call, I have a new Accord in my driveway. This experience could not have beeen more pleasant or peofessional.

sardar

Mar 15, 2012

They wont let you go unless you buy a car.Chad is really an awesome guy. he was very friendly and helpful. Just got my new honda accord 2012. expect the great service in the future. Thanks Bernardi

NatickPps

Mar 13, 2012

Since the arrival at the dealership, the staff was very friendly. We were assigned to work with Matt and he was fantastic at listening to our needs and concerns and try to match us with a car. We bought a Honda Civic 2012 and we are very happy with it. Matt was extremely good at giding us through the buying process, staying in touch, introducing us to the financial people and being honest about each cars perfomance. Instead of being a stressful experience, buying my new civic was a pleasant one.

d&scar

Mar 13, 2012

Steve was totally professional, kind, knowledgeable and followed up competently and perfectly with any question or appointment. Choosing, purchasing and accepting delivery of the car went smoothly and we're delighted with our new Accord.

eschuller123

Mar 13, 2012

Excellent car buying experience!! Marjorie was very helpfully and answered all of my questions. I love that the car came with a full tank of gas and an inspection sticker.

Schecterm

Mar 12, 2012

Wonderful, friendly dealership. Chad was particularly easy to work with and addressed our needs. Bernardi staff made us feel part of a large family. Thanks for the positive experience. And a great car!

Track Rat

Mar 11, 2012

I have purchased many a car in my day and I've seen it all! My sales person was very friendly and helpful. Low pressure. I had to negotiate back and forth to get what I wanted for my trade, but that is standard procedure. I was happy with the list price of the 2008 Toyota Tundra I was buying so that was easy. Financing was a breeze and they gave me a great rate. I found out after the sale there was only one key for the truck. I was a bit miffed at this. I bought a second key and keyless remote and they took care of the programming charge. It did have to go back for some brake work (noise was detected during test drive). They fixed it, no charge of course. However when I picked up the truck I saw the wheel wells were covered with mud. I don't know where they took this to road test it, but they could have at least washed it. I'm more skeptical of the service department. Too bad, because I bought an extended warranty there and they may be working on my truck again. I'll be sure to note the mileage when I drop it off and the condition of the cleanliness of if as well. Overall a better than average experience.

lconey

Mar 11, 2012

Every person at Bernardi Honda with whom I dealt was friendly, attentive, and knowledgeable. I have just purchased a car and the sales experience was outstanding. The manager addressed a concern that my family had and went to great lengths to ensure that we were happy. Chad also went to great lengths to ensure that we were informed about the cars under consideration. Once we made the purchase, he helped us through the process so that it went smoothly. We picked-up the car last night, so we'll see how the rest of the experience is. I'd rate the purchasing experience as outstanding and highly recommend Bernardi Honda and Chad as a salesman.

gryn

Mar 7, 2012

Thank for providing me with a car that fits my tastes and choices. I will look forward to driving it. The sales department was a refreshing atmosphere that were both quick when they needed to be, and gave me space when I needed it as well. They are all well trained, courteous and professional. I would especially like to thank Chad for his patience and service.

Russell Johnson

Mar 7, 2012

I have been dealing with Bernardi for the last 10 years.My vehicles are in like clockwork for service.The level of trust I have for this place is off the charts.Certain people like Bobby Gaza make this dealer surpass any other.Knowing that when I bring my car in that I am well taken care of and that my family members will have no concerns about the repairs done.I have been treated with utmost respect by everyone there since becoming a customer.I refer alot of my clients as well.A good dealer and good people are hard to find in this day and age.As there saying goes"Bernardi for now,Bernardi for life"couldn't be any better.

adelabashllari

Mar 6, 2012

I had a great experience. Sales consultant was very good and prepared for all my questions. I definitely recommend this dealership to anybody. Also ask for George Stefo.

frances1963

Mar 5, 2012

I was planning on purchasing a new Honda towards the end of the year - but situations arose and I had to purchase it much sooner. I knew I wanted a Honda Accord. I went into Bernardi Honda in Natick on Sunday, Feb 26 and I was met by Chad and explained what I wanted. Chad took the time to find out what I needed (not just what I wanted)-he did not try and push the most expense vehicle on me. He took me on a couple test drives so I could get the feel of a couple different vehicles. I ended up choosing a white Accord with a tan interior - but I think I could have chosen just about any color combination - they had a lot of vehicles to choose from. The sales manager who finalized the deal (I believe his name was Seth) was great. I spoke with another gentlemen (also great) to finalize all the paperwork and I left the dealership around 3:30PM - with the paperwork all set. I took delivery of my new car on Wed Feb 29th. Chad took the time to review all aspects of the car with me. Another gentleman, (I can not remember his name - but I think he was their cell phone specialist) took the time to help me set up the bluetooth for my cellphone. (It probably would have taken be a day to do it myself)This is about the third car I've purchased this dealership since I bought my first car in 1984 - I've always had a great experience.

kasey808

Mar 5, 2012

When purchasing any new or used Honda there is no place I would rather go than Bernardi Honda in Natick! My experience was stress free from beginning to end. I worked with Charles Sectish over the phone and basically everything was figured out before I even stepped foot in the dealership. He established trust and made me feel confident that I was making the right choice in my new car purchase. He was even there when I came in to thank me for my purchase! Seth Marshall and my salesperson treated me with respect as well. I love my new Pilot! Thank you Bernardi!!

rachiec773

Mar 5, 2012

This is the second CR-V I have bought from Mike at Bernardi Honda in Natick. His attentiveness and friendly demeanor really made both of my experiences enjoyable. Mike worked with me to find the best fit for me in my price range. His attention to detail and willingness to go above and beyond truly showed how much he values customer service. Although I'm sure I'm one of many, Mike made me feel like I was his top priority. I hate high pressure situations, especially ones that involve making big money decisions like buying a car, but I was made to feel comfortable and un-pressured every step of the way. I will definitely continue to go to Bernardi Honda in the future.

revpspain

Mar 5, 2012

This was my second buy from this dealership. I bought a CRV the first time and this time a Honda Odyssey. Matt Quelch is my salesman and he is AWESOME! He actually asked me what I wanted! Then he listened! Then he went out and came back with the great vehicle! He is very personable and honest. I got a very fair deal! Before I found Bernardi Honda I always felt like I was getting screwed. He laid out the cost on the sheet and pointed out every number. Far different from other dealerships! Then, when the certified preowned vehicle had a problem (my first one never had a problem) he was right there! He moved heaven and earth on a Saturday night to get me into a rental vehicle even though the Enterprise department (conveniently located in the service dept) was closed. Even the Sales manager couldn't do that! Not only that but I have Matt's personal cell phone number (which he gave me when I bought the car - in case I had questions). Matt reminded me that I had it and told me to call him if I needed anything else - Matt's your man! "Bernardi for now, Bernardi for life" - that's their slogan and I thought it was kind of hokey! I now believe it!

paule

Mar 3, 2012

1) The sales manager tries to trick you into signing before they will tell you the percentage rate you can have for financing. They say they need you to do that to check your credit rating, which is a lie. They can find out your credit rating without that in about 1 minute. I had to head for the door before he checked my credit rating (which took just a couple of minutes). If I had signed beforehand I'm sure it would have gotten a worse rate. 2) if you buy a car from them THEY WILL NEVER STOP CALLING YOU, FOR YEARS, no matter how many times you ask them to stop calling you they will not stop calling about this or that, all totally unnecessary, they could send a letter instead but they will keep calling and calling even if you tell them dozens of times to take you off their calling list. 3) we needed a repair to the floor carpeting which kept sliding out from the side, after they "fixed" it is just came out again soon.

Ballon yo

Mar 3, 2012

Came from out of state and came with a certified bank check which was comming right out of my checking account. The dealership would not allow me to pick up the car until the check got cleared which took two weeks. It took another two weeks for the salesmen to drive the car to the nh boarder. Mark would only do it on when it was convenient for him. The dealership said they where going to paint and fix the front bumper and when It got delivered the bumper had not been fixed. I called the dealership and asked to speak with the manager and they kept having mark call me when I asked to speak with a manager. If your comming down out of state avoid this dealership. Horrible experienence and I expected better from reading all the great reviews.

f-jciliberto

Feb 29, 2012

Usually buying a car is a stressfull experience. Denis (Sales) in Sales was very accomodating and helpful in selecting the right car. He went over and above to assist me with no pressure. Finalized the deal with Jason (Sales Manager) and he, also, went over and above to find a way for me to purchase this car. I did buy the car at a price that was fair and reasonable. I finally met with the Business Manger, Gregg, to do the financial part of the deal. Again, Gregg was helpfull and accomdating.Had a great experience today. Thanks to Denis, Jason and Gregg.

bobzilla32

Feb 27, 2012

I received an internet ad from Bernardi at 5 PM on Thursday before Presidents' Day weekend, proclaiming that (among other too-good-to-be-true deals) Honda Accords would be sold for $16,999. After reading the fine print, I discovered that there was a disclaimer that special coupons would be used, but were limited in quantity. I immediately called the dealership and asked the sales rep with whom I was connected if 1) The deal was legit, because my wife and I didn't want to take a day off work to drive 45 minutes if it weren't true. and 2) Were there actually any of these "special coupons" and, if so, did we need to drive over Thursday evening, or would they be available the following (Friday) morning? I was assured by the salesman that the deal was indeed valid and not just a way to get us in and that there were plenty of coupons and if we arrived Friday morning, they would be available.We were at the dealership when they opened. My first clue that there was trouble was when two separate salesmen had no idea whatsoever what advertisement and special deal I was referring to. We indicated that we wanted to purchase the car at the advertised price and our salesman immediately started suggesting that, despite the fact he knew nothing about the special offer and coupons, he was sure they were out of them.Upon "checking", our sales rep returned, claiming that there wasn't a single coupon left and that after I had called at 5 PM the previous day, they "sold twenty cars" between 5 PM and 9 PM on a Thursday evening and used all the coupons.I expressed my dissatisfaction at having been misled and our salesman disappeared for about 10 minutes, eventually returning with the "Sales Manager" (I think his name was Bill), in tow. Bill offered a different story, claiming that they had sold 10 cars (not 20) and that he still had these "special coupons" valued at $400 remaining, but they would not honor the price that they had advertised for the weekend.Bernardi flat-out refused to honor their advertised price and, more importantly, the personal guarantee I received that the price would be honored if I arrived on Friday morning. Nobody offered any alternatives, nor did anyone ask if there was something else they could do to make a deal. It was obvious they were more than happy to let us walk.Note: My wife's colleague was on her way to meet us at Bernardi to buy her own Accord. We were planning on driving our new cars to go out to lunch afterwards. We called her to advise her it was a scam.We bought our new Honda Accord at Kelly Honda where we were treated with respect and where we weren't lied to. Our friend was so turned off with Honda, she refused to buy at any Honda dealer and is driving her new Ford Focus this week. My wife received a call the next day from someone claiming to be the General Manager of Bernardi and who claimed he would call later that day to discuss this matter with me. He never called. Conclusion: S-C-A-M . We intend to contact the State Attorney General's office and the Middlesex County District Attorney and ask for an investigation into deceptive advertising practices.

Bob616916

Feb 26, 2012

Kyle Krebs, my salesman was very polite, courteous, and most of all patient. He helped me work through all the details to successfully complete the purchase and sale of my used 2009 Honda Accord EX-L. I have been looking to buy a car for over a year, and have visited several car dealerships. The friendliness of the staff that I worked with kept me comIng back until I found the right car for me. Unlike the other places that I looked, Kyle understood that I was looking for a specific car and was not interested in any other style or type of vehicle. When I did buy the car I I wanted, I had pointed out some minor detail work that I asked to have taken care of on the car, and they were very happy to address my concerns. All my requests were taken care of to my satisfaction within one business day. They also gave me a ride back to work when I dropped off my car, and picked me back up after the repairs were completed. Buying a car can be very stressful and time consuming. Kyle was very professional and I would recommend him to anyone looking to purchase a vehicle.

cjohnston64

Feb 23, 2012

I want to express my sincere gratitude and appreciation to Seth Marshall of your Natick branch. After purchasing a 2009 CX9 from your dealership in late 2011 I quickly became aware of radio reception problems in the vehicle. Lets put it this way, when you only receive only two radio stations and are forced to listen to The Starlight Vocal Band, it quickly becomes apparent that there is a problem. I brought the vehicle back to the dealership and was greeted with a warm and friendly staff that made me feel that my problem was an easy one to fix and that they would have me back on the road in no time. I was provided a loaner car to use to get to work at no cost to me while my car was being serviced. Later that evening I went to pick up the car and was told that there were some issues with a third-party installation of a GPS, device and to go see the service manager Seth Marshall. Seth greeted me warmly and expressed his concern over the issue and told me that he was going to have someone review the installation to see if there was anything further they could do to resolve the issue. Too many times when you purchase a used car there is always a gut feeling you get when you think you may have bought a lemon. Seth made me feel very comfortable by telling me he knew someone who specialized in these types of installations and to not worry about it. A few days later I was asked to bring my car in again to have the specialist look at the installation; again, I was provided a loaner car which was excellent because I did not have to cancel a meeting I had originally planned to cancel in light of what was happening. Seth continued to pursue the problem and updated me frequently. I was extremely shocked that I was getting such great service from such a large dealership; he must have been dealing with hundreds of people and he always made me feel like I was the only one. It was something I have experienced only a few times in my life when dealing with car dealers. Later that evening I picked my car only to discover that the issue still was not resolved. I called Seth, who somehow always seemed to be available. He asked me to bring the car to the location that did the work and to try and replicate the problem for them. I agreed and drove to the facility myself. Seth provided, contact information, address, and driving directions to me so I would have no problem finding the place. Earlier that day I received a call from a gentleman named Keith from Micorp who explained what they were going to do once I got there and that they had an idea of what could be causing the issue now that I had provided them a few more small details. After 20 minutes they were able to completely resolve the issue and I am now the proud owner of a CX9 with a great working radio and a member of the Bernardi family. I trust that Seth and his team will do whatever it takes to make sure I am happy with my choice of Bernardi. I plan to take my vehicle to Bernardi for servicing even though it is a Mazda because I know I will be taken care of. Additionally, my wife will be in the market for a used car in 2012 and I am certainly planning to introduce her to the Bernardi family.Great communication, tenacity, perseverance, accountability, and the ability to instill trust are all great assets to possess as a service manager. With Seth Marshall, you get them all. He is a great asset to your organization and someone who has restored my faith in the auto service industry.

prater77

Feb 2, 2012

Despite posting of a bad experience and trying to speak to a manager, I have gotten nowhere with Bernardi. In fact, they called my wife again (4 months later) with the same b.s. pitch about someone "interested in buying our used 2004 Accord". Total b.s. sales pitch, which we fell for before (unfortunately). Last time when we fell for it, we dragged our 3 month old in to Bernardi, ready to make a deal. But this time, we told them to get lost, and we weren't falling for their scam again. Asked them to take us off their list... see my previous review on Bernardi for full details.It's too bad because we had previously had positive experiences with Bernardi and hadn't even considered looking for a new vehicle elsewhere. However, we now feel no attachment to Bernardi due to their sleazy sales tactics.

JohnsTitles

Jan 22, 2012

We purchased a pre-owned Toyota Rav4 recently and had an excellent experience with Matt. We came a couple times for a test drive and he was perfectly patient with us as we shopped around at other dealerships, but he applied the appropriate amount of follow-up. He was so friendly, unpressuring and yet persistence without being a nuisance. We made a deal we were happy with, and he stayed several hours later than his shift on the delivery date to see us through to the end. The car was in better condition than others we saw at competitors', they gave us a full tank of gas which we discovered at other places is surprisingly uncustomary, but there were a few very noticable scratches and scuffs on the exterior which they said they usually clean up before showing their cars, and hadn't been able to yet so that was worked into the deal to get them fixed on a "We Owe".Unfortunately that's where this dealership (not Matt) gets the Bad rating for quality of work. We dropped the Rav4 off with service, told them they had up to a week to get the "we owe" work done if needed, since we were taking a trip but if it was done sooner we'd have someone pick it up. We got no calls when it was done, followed up with them when we got back to see if it was ready only to find out that it had been done 6 days earlier, and it was raining when we picked it up so we couldn't see the work they did. When we got it home and saw it the next day in the sunshine, the buff marks were very obvious, some of the nicks weren't even touched, and overall the body work was sloppy. It was clear they didn't care about their workmanship, since the car was a sold unit and not making the service department any revenue. Unfortunate, because now we know not to go back to their service department. We will definitely go back to Matt in Sales though and will refer people to him! Thank you Matt!!

jjpicard

Jan 15, 2012

I purchased a new Honda Civic at a very fair price.They more than met my expectations on price and trade in value.Chris the salesman realy new and explained everything about my new car.I would definatley recomend them to friends and family looking for a new Honda

rhondamcgee

Jan 12, 2012

This was my second purchase at Bernardi Honda. Both times I purchased from Josh McClousky. I am a single parent with a fixed budget. I love Honda Civics. They are the perfect car for my lifestyle and budget. Low maintenance, great on gas, and easy to drive and within my budget. But it is more than the car it was the total experience of the purchase process. I can't say enough great things about Josh. He breaks the mold of the sterotypical car salesperson. He was professional, incredibly knowledgeable and understood my needs. My budget was my budget and I had no room to make deals. I had other dealers that were calling me. 2 years ago I bought a Civic from Josh and was so surprised at how nice the whole process went. I contacted him about 3 months ago to say that it the near future I would like to buy a newer version. He worked with me on making the deal happen. There was no nonsense. I had other dealers calling me who did business with me years ago. I wouldn't even think twice about switching to them. I never gave them a thought since my past experience with Josh went so well. Although he had another customer in last night, he dealt with us simulateonously making sure that we were both getting what we needed. I have family members in the near future who need cars and I am sure to take them with me to Bernardi to see Josh. I pick up my car Saturday morning. I purchased it last night. Josh is by far the best car salesperson I have ever worked with. I would highly recommend him and Bernardi to friends and family. I want to thank Josh for another great purchase!

minhp0345

Jan 8, 2012

I was in the market for an accord coupe and had searched many dealers such as Boch and Honda north. When i presented my offer to these places they thought i was lying and thought i was ludicrous. I emailed bernardi about a listing and we even made offers and counter offers over email. I came in and had Darell as my salesperson. He was the most friendly, fun loving guy ever. He was very accomodating and helpful throughout the process. My relative who had bought a car from boch the other day said that he would also be making his future purchases from bernardi. The overall experience was great and i definitely would reccomend bernardi over all other competitors.

FCarey

Dec 23, 2011

I went to this dealership to test drive the CRV and the Honda civic. The sales woman, Michelle, seemed nice and was helpful, albeit a little pushy when showing me the cars. She asked for my phone number and my email address, which I now regret giving. Since my visit 11 days ago, I have received 11 voice mails/phone calls and 3 emails from Michelle/the dealership. Two or three attempts would have been reasonable, but this is bordering on harassment. I have been to four other dealerships, including one other Honda dealer, and none of them have followed up at all. I respect this. Bernardi does not have the right to treat me like I am gullible and harass me.

Hondalady47

Dec 18, 2011

We have been loyal to Natick Bernardi Honda for many years now. We have purchased 3 Hondas from them in the last 6 years. We have always received great service. Alex Yanovsky was a step above. He was very friendly, helpful, and cordial. He offered us a good deal which was processed smoothly. We will certainly continue to go to Bernardi Honda in the future for our service and car buying needs.

silva1406

Dec 4, 2011

I contacted Bernardi Honda by phone and asked if they could match a price I had from another dealership for a 2012 Honda Pilot Touring. They said that they could "work with those numbers", so I decided to make the 35 minute journey to their dealership. I worked with Eric Yngve who was GREAT. He was super honest and didn't feed me any lines. The overall experience was VERY positive. I felt quite bad when I didn't end up purchasing the vehicle from Bernardi (I went with another dealership because my wife preferred a white car) because they were able to match the price and they were extremely honest and helpful. So, even though I didn't buy from Bernardi, I HIGHLY recommend doing business with them. They are a great dealership.

Hybrid Guy

Nov 20, 2011

It was a good deal for a 2008 Highlander Hybrid at 22,000 approximately. I went there, like the condition of the car and the experience. This is not a high pressure environment like I have seen in the west coast, and thy did not assig m to an Asian guy because I am Asian. I liked that. The buying experience was very pleasant, the finance guy were able to give me a very low APR from what I have ever got earlier. Even though I did not get as much as I wished for the old car I exchanged this one for, they did increase the valuation for my old car when I asked them to. So, overall nice experience, family friendly dealership with even a children's play area!, many guys got their families with them, I could see lots of kids around, I would recommend this dealership to anyone.

DebbieD

Nov 20, 2011

I have been buying Honda cars from Bernardi Honda since the 1970's. Every time I go there we are always greeted nicely with very friendly employees. I just turned in a 2009 leased Civic because the 3 year period was over. I again went through Mike Paoheco to help me. He has got to be the best and nicest salesman you have in the company....Mike is always there to help and answer any questions I had. Mike takes his time with you and not running from customer to customer. I picked up a 2012 leased Accord on 11/28/11 and I LOVE it. Also Scott Wells (Honda Sales Manager) was great and willing to do what he could to help me. Scott is a great asset to the Bernardi Honda staff. I would also like to say that Javel Sosa in the Finance dept. was a big help in getting the deal done for me. I was still there after they had closed for the night but the 3 gentlemen were in no rush for me to leave. I have told different people that I know that have been looking to buy a car and I told them the best place to go is Bernardi Honda and Ask for Mike. In closing, I can't thank Mike, Scott and Javel for making Me feel at home at Bernard's. I will be back in 3 years to lease another vehicle from Bernardi's. my 23 year old daughter just bought her first car a few months ago and Mike was the greatest. He was so nice to my daughter that she feels comfortable going back to see Mike when she is ready to purchase another vehicle. Please thank these 3 gentlemen for us and again Bernardi's honda is very lucky to have them on your staff. BIG SHOUT OUT goes to Mike, Scott and Javel!!!!!!.THANK YOU GENTLEMEN.....I also would like to say thank you to Joel Richards (Vice President)he is a wonderful person and allways there to help to too.

VeronicaD

Nov 16, 2011

I sat down with Marjorie and explained to her what I was looking to spend on my new Honda, what model I was considering and the time frame for purchasing a new car. Specifically, I told her I was looking to buy a vehicle that same day. Within a few minutes Marjorie and I shook hands on a new deal and one more Honda Accord was sold at Bernardi of Natick, Mass. Right as I walked into Bernardi Honda that day, Marjorie approached me in a caring, professional manner. Her sales approach is beyond exceptional - she is knowledgeable, understanding and is all about meeting customer requirements in real terms and in real time. I would call her a super-sales person for the 21-st century. There was no game playing or meaningless "number crunching" which many other Honda dealers engage the customer in. I also was impressed that she handled the sale all by herself and was able to close the deal within minutes of when I got there. And believe me, I was (always am) a tough customer to please. I was on a budget and made it very clear that there would be very little room for negotiation. And still, Marjorie scored right away thanks to her amazing personality and sincere concern to get me into a vehicle of my choice that same day.Same praise goes to other key players at Bernardi Honda of Natick, Robin at the front desk, Greg and Lana in Finance and all others. Staff is friendly, happy and alert. Everyone is always busy making a customer comfortable in every way.If you are looking to be treated as an intelligent consumer, make a trip to Bernardi Honda of Natick and ask for Marjorie. The trip will be well worth it - I guarantee it.Sincerely and with Thanks,Veronica D.

jackarooty

Nov 8, 2011

Marjorie Nicolas was a pleasure to work with! She is the consummate saleperson. She was attentive to my mother's and my needs and listened very carefully as a good salesperson should. Although the 2 transactions took several hours, there was a minimum of negotiating and my mother and I left very happy with our leasing deals. Mom and I had been doing business with another local Honda dealer for years and this past year they offered us nothing but disappointment. Mom and I will continue to do future business with Bernardi Honda. Marjorie is an asset to Bernardi Honda!

gaspode

Nov 7, 2011

First, let me say that I detest the whole car buying process, but Bernardi made it as pleasant as possible. We found a used Pilot on their website for an exceptional price, with all the bells and whistles my wife wanted. She met Fred and test drove the vehicle, and I followed up negotiating (mostly by phone and text) with Fred and Scott. We received lower than we wanted for our trade, but I can't fault Bernardi - the Carfax showed an old accident where my wife was rear-ended, and Bernardi took the time to explain the impact that had on the trade price (vehicle was actually in pretty rough shape anyway - I'm surprised they took it at all!).Anyway, Scott managed to come up some on the trade, the price on the new vehicle was outstanding, and the whole process was made all the more pleasant by Fred. Financing was as good or better than we could get ourselves, and Sasha tried very hard to sell us some options (not unpleasantly I might add, just doing her job). We ended up taking the extended warranty after we negotiated about 30% off her first price, despite my reservations about the value of extended warranties in general.So, 5 for friendliness (mostly due to Fred), 4 for customer service (wait to do paperwork was too long), and 4 for price (due to trade - not really Bernardi's fault). Overall a 4 - and as pleasant an experience as I have ever had buying a car.

eortiz410

Oct 28, 2011

My wife and I had been looking for 2 cars for the past 4 months. We were a 1 car family and it wasn't easy. Because of the family and the changes that we were going through we needed to stick to a strict budget and most dealerships were not understanding of the circumstances. My first interaction with Bernardi Honda was via the internet were I gave them a quote as to what I was looking for. Within minutes I received a call from Charlie. He was polite, courteous and was able to schedule an appointment immediately. I arrived to the dealership and was greeted by Joshua McClaskey. From beginning to end Josh was a 1st class act. We told him exactly what we needed and what cars we liked except this time unlike many of the other dealerships, he didn't put up any excuses or veered us away to cars we were not interested in. Josh was able to get the best deal possible and met our standards. He was very patient and attentive to our 15 month boy. Josh made us feel like family and in my book that goes a long way... guess I'm part of the Bernardi Family. I would definitely recommend family and friends to Bernardi Honda of Natick; it has been hands down the BEST DEALERSHIP EXPERIENCE I've ever had.

Kolyan2k

Oct 19, 2011

Had a few negative experiences here....1st time was few years ago when I wanted to purchase New Honda Accord Coupe 6-speed. Came to dealership filled out some paper work, car wasn't available to test drive, was told I will get a call when its available. Few days later got the call, came to dealership, sales person made me look for car in parking lot when it was raining.....after 10 minutes of looking together for the car, guess what.....it wasnt there, was told again to wait for call back in a few days.....never got any calls. Bought Audi A4.My wife bought new Civic from them, she had noise coming from brakes, they charged her $60-65 bucks for inspection and told her the wheels are bad. When she came home, I checked the car myself and wheels were fine and noise was coming from brake dust covers which I fixed in 5 minutes. Came to dealership and asked for refund.....at least got the money back.Now have used Honda S2000. Had check engine light on. Dealer fixed it...no problems here, BUT very expensive. Also Honda has documented defect on the car and TBS out, but dealer refused to fix it. They told me I am 2nd owner so defects are not covered...What does this have to do with defects made by Honda ? Honda has NOT fixed defect for 1st owner either. ALL 2006-2009 Honda S2000 vehicle are effected and Honda knows about this issue....EDIT 11/23/2011: Have been to dealership again for maintenance work. This time everything went smoothly and prices for maintenance are ok (oil changes, alignments, etc) If I need anything in this department I would go to this dealership again.

prater77

Oct 2, 2011

Sales:My wife is a loyal Bernardi customer. She has bought several vehicles from there, referred friends and family, and got me to buy my first Honda there (which I love). She considers herself to be part of the Bernardi Family.So, the sales team (Jeff B.) calls her and leaves a voicemail Saturday evening. We have a customer who is interested in the same 2005 Accord you own and we dont have one on our used lot. If you bring it in, we will get you into a new 2012 Accord for the same payment. I tell her this cant be real, it must be a scam. She assures me it isnt, and that the same thing happened with her Aunt before and they did get her into a new car (Infiniti, not Honda, and not Bernardi).So, reluctantly, I agree to go. We load up the 5 month old baby, the essential baby gear, and bring both cars. One to trade in, and the other to take off with the baby if necessary.We arrive at Bernardi, and are never introduced to the salesman who called us. Someone else (Steve T.) comes over to help us. He says yeah, its true; someone is interested in your car. Want to test drive the new one youll get? I say no, lets sit and talk details first, as Ive never heard of such a thing. He goes over to the managers desk, gets some papers, and comes back. He tells us its all true, BUT, we have to lease. This was never mentioned on the phone. When Jeff B. called us, he implied that we could trade-in, have the same payment, etc with NO mention of a lease. I tell this Steve and he goes over to the managers desk of course. He comes back and says that offer is only available if we lease. If we dont lease, our payment will practically double. Now I am pissed. I grab the baby, the wife, and tell Steve that we dont want to spend our Saturday night at Bernardi. Basically, we were lied to. There was no buyer for our used car, Bernardi pulled my wifes name from their database and we fell for their sleazy tactics. I ask Steve T. for Jeff B.s managers name. He runs upstairs for something, then comes downstairs with one of his own business cards and scribbles the name of Charles Prectish on the back of the card.My wife had viewed Bernardi with rose colored glasses, believing that being a loyal customer would keep her immune from shitty, deceptive car sales tactics. Not the case. Plain and simple we were lied to.Service: Needed some minor AC servicing on a late model Accord I bought form them 1 month ago. I called service to set it up and told them I need to know approximately how long it would take, as I have a 5 month old, work full-time, and need to make appropriate arrangements. They assure me over the phone that this would NEVER take more than a day, and probably just a few hours. I drop off the vehicle a few days later at 8 a.m.The day goes by and I hear nothing. I call service at about 2 p.m. and find out they havent even looked at the vehicle yet. They say they wont have time to take care of it by the end of the day and I could either come pick it up and bring it back in the a.m., or come pick up a loaner. I choose to pick up a loaner.I get there to pick up a loaner and no one knows who I am or what is going on. Turns out my service representative has left for vacation. Finally, someone finds my name and info scribbled on a post-it next to a random computer. I get my loaner and leave.The next day, I hear nothing again. I call to check. Somehow, my call is disconnected and I have to call back 3 TIMES IN A ROW. I kept getting hung up on. They tell me it will be ready at the end of the day.Complete lack of communication not only with customer, but with themselves.This was my first service experience there and it was negative. Not looking forward to going back and once the warranty is expired, WILL NOT.

jgprice

Sep 23, 2011

Very accommodating sales staff, was very happy with outcome. Financing was simple and rate was excellent once I mentioned I was a AAA member. When some scratches were noted upon final inpection, car was further detailed, buffed.

timclark

Sep 19, 2011

Amazing experience from start to finish. Muhammad was patient, informative, and completely accommodating throughout my five visits to the dealership. He spent a great deal of time helping me work through the decisions associated with purchasing a new vehicle. He worked very hard with the manager to ensure that I got what I was looking for on the trade-in vehicle. He went above and beyond and I am very grateful that I worked with him.In the financing office Sasha was equally helpful and patient. I had done some research about financing and finance managers do not have a great reputation. My experience could not have been better. All in all, I look forward to working with Bernardi in the future, and recommending them as a dealership without hesitation.Thank you so much,Tim

hondafam2011

Sep 7, 2011

We purchased a car a few months ago and it was not a very nice experience. We knew the model we wanted and met with Mike. We went on a test drive with Mike (he drove) and overall it was fine. Mike answered all our questions about the 2012 model. We had to be someplace so we left and said we would be back later. We met Sales Mgr Seth before leaving.We knew the price we wanted to pay and it was a figure quoted by another dealer about 20 miles away... so we preferred to stay close to home. We went back to Bernardi and met again with Mike. Mike came out with a price with was about $300 less than what we wanted to pay. Mike explained that we are loyal Honda owners (have an Ody and Ridgeline), get our cars serviced at Bernardi and are neighbors (live very close by)... so that is reflected in the price. It also included a $500 customer loyalty discount that Bernardi was offering. We agreed to the price and placed a deposit.A few minutes later, Mike came by and said they made a mistake (gave the price without Nav - we had Nav) and if we wanted the car, we would need to pay $1500 more. We decided to pass and asked for our deposit back. Mike agreed to refund the deposit.We asked to speak to Seth (Sales mgr) for more information. We felt we did sign a contract and Mike told us the price was because of a number of loyal customer things. Adding the 1500 back into the price, we only would receive the $500 loyalty credit that everyone can get... so we were confused about all the stuff Mike said about why we got the original price.Seth came over and was not very friendly. We was somewhat arrogant and seemed to give us the impression that we were at fault. He said we all make mistakes and this was a mistake. He said they were very busy and mistakes are made. It was not our fault they were busy! We explained about what Mike said as to why we got that great price... so if it was a mistake, then what we were told was simply not true. After more conversation about customer service and loyalty, Seth said ...let me see what the invoice is... and went to his office. A few minutes later, Seth came back and said he will honor the price (tossing the folder on table).We agreed to purchase that car again. We even added accessories, lojack and Honda care... so they made money on us. Unfortunately, we needed to purchase a new car again and this past weekend we did not purchase it from Bernardi.

isuepeople

Aug 15, 2011

Mike Moushon was my salesperson and was extremely accomodating. Even when I thought I had lost some items he scoured the dealership for me. He was very knowledgable and helpful

rubalverma

Aug 15, 2011

I was suffering from my Nissan Altima money spending disease, when one afternoon I dropped by this dealership to checkout if a new car is in my budget.I feel lucky to meet Michael Moushon because that afternoon I drove out of that showroom with a pre-owned certified HOnda civic and at the same time got rid of my old junk for a good price.The credit goes to mike. He was fast and made the purchase event smooth and comforatable.At no point I felt stressed out. Mike also helped me earn $100 when one of my referred friend buy his 2011 honda civic from Bernardi. He is a great sales person. Unlike other sales person Mike did not forced me to buy something that I did not want to rather he helped me find what I needed.Later I took the car for pollution check , which was fast too. Plus the customer service is great.I wish my interest rate was better. Overalll I am happy.

j.johnrusso

Aug 12, 2011

I have narrowed my list to three manufacturers and four models. I drove a Crosstour and a Venza at another dealer and was not impressed with the dealer. I Googled Toyota and found Bernardi Honda close by. Do not be concerned if you look at the satellite image or street view, the dealership does not show up!I was greeted by the sales manager who introduced me to Derrell. He asked me what I wanted to see to day and I told him I had driven a Crosstour and had hoped to make sure it was not the dealership and but the car I was eliminating from my list. He said he thought he could put it up the top of my list and we agreed to find out. From the opining bell I realized that Derrell is not your average car salesman, but you be the judge!We went for a test ride, even though I had admitted driving the previously driving the car. He then went over the car top to bottom, and end to end. We then looked over my "trade" and sat down to review numbers. The reason for the 'OK" price rating above is that I did not haggle much just yet. If I decide on this car we will sit down and and work it out.He DID NOT ask over and over and over "what do I have to do to get you....."! instead Derrell asked ware I was going next and I told him I was going around the corner to the Toyota dealership to check out the Venza. He said "I'm not worried about that can you wait for a minute or two?" and then magically produced a used Venza and asked if I wanted to take it for a ride. Upon our return we parked it next to the Crosstour and did a side by side!He did not bat an eye when I told him I was going on vacation next week and will not make a decision until I get back, instead, Derrell wished me a happy vacation and offered to research other color / model combinations than were on the lot! I have tried to exercise restrain with exclamation marks here but it is beyond me. I cannot speak to the rest of the dealership for I have not dealt with them but all I saw was smiles on customers and sales people. If I by a Crosstour I will by it here and hopefully I will remember to append this review.j.r.

adndorr

Jul 30, 2011

After an initial bad experience with an unprepared salesperson, the dealership recommended I deal with the New Car Sales Manager and a Senior Salesperson. Both Manager and Salesperson answered all my questions, explained all incentives and options, and were very flexible on terms. Every person I meet was friendly and helpful. It was an enjoyable experience.

JillEB

Jul 27, 2011

I could not have been happier with the service I received! The people were friendly, the service was done promptly and was very inexpensive! I will not use any other dealer in my area.

Jackie722

Jul 24, 2011

I came in to test drive a used Jeep and from the second I walked in the door Muhammad made me and my fiance feel like we were his only priority. He was very friendly and outgoing and I trusted him from the beginning. He was very honest and up front with me so I knew he wasn't just trying to make the sale. He did what it took to get the deal done and get me in the car I wanted. Even though I purchased a Jeep at a Honda dealership he treated me like I was buying a brand new Honda. Needless to say I purchased the Jeep and can not wait to pick it up next week! I also worked with Manny Rodrigues who helped me find a payment plan that works for my budget. He was able to get me to the payments I was comfortable at which is very important to me.Both Muhammad and Manny made purchasing a car with Bernardi Honda the best possible experience. I have been to other dealerships and no of them were as attentive as the entire staff at Bernardi Honda. I would definitely reccommend this dealership to my friends and family.

TamSilva

Jul 23, 2011

My experience here was so great! Mohammed Ali was so good to me and really made sure that I was happy! You can tell he really cares about his customers. Mo was friendly, knowledgeable, and very customer service minded. I would recommend anyone looking for a car go to Bernardi Honda! Mohammed walked me through the whole process and made sure that business manager Manny was just as helpful as he was! The entire process was phenomenal! I would definitely recommend Bernardi Natick! I am enjoying my Pilot thanks to Mo and Manny!!

MariMunoz

Jul 19, 2011

Since the minute I walked into the Dealership, I was greeted by Muhammad. He was extremely friendly to myself, and family. Muhammad was helpful, outgoing throughout the extent of my purchase. He reported working for the company for 21 years, and it was so visible, his knowledge along with enjoying what he does. He was able to answer all the questions I had in regards to the purchase, and made me feel a lot more comfortable. He is no typical sales man, and goes above and beyond for his customers. In the past, I had not had good experiences at other dealerships such as Toyota and Nissan. They did not offer the customer service I recieved at Honda, therefore my chances of returning are slim to none. Thanks to Muhammad, my experience at the Dealership was exceptional. Business Manager Manny was also very pleasant. I would not hesitate to return or refer customers to this Bernandi Honda. They have amazing service. And will ensure that they ask for Muhammad Ali :)

rina41

Jul 18, 2011

The staff at Bernardi made purchasing my vehicle such an easy experience. Everyone was so helpful from Harvey in Internet sales to mike the salesman.They answered all of my questions and I even received a call from Mike a week after driving my car home, just asking if I had any questions about the vehicle.I left knowing that I got a great deal and even though I just purchased my car I already know my next purchase will be with Bernardi

goldielax25

Jul 18, 2011

I had a terrible time at Honda Village in Newton, MA. I was considering not buying a Honda anymore, when a friend recommended Bernardi Honda in Natick, specifically the salesman she worked with before, Muhammed. My time at Bernardi Honda was perfect, they helped me work through my credit issues and gave me a great price on a great car, and were extremely helpful throughout the process. I could not recommend them enough, my Bernardi experience was amazing.

kmsully27

Jul 13, 2011

Great experience! Usually dread buying a vehicle, however this time was great. No hassels, very easy going. Everything that I was told was true and evrything was right on time. This is my second purchase from here within three years. Would recommend highly. Great people to work with including the finance dept.

cakritz13

Jul 10, 2011

Amir demonstrated knowledge, patience and professionalism in his interactions with me, my son & husband. All questions were answered in a clear, informative and friendly manner.

SharonFitzgerald

Jul 8, 2011

Excellent, best car buying experience ever! Abe Mansour was the Sales Person that helped me and he was WONDERFUL - best Sales Person I have ever dealt with. Not pushy, yet informative and there when I needed him. I have bought many cars over the years, new and pre-owned, and I generally cringe at the thought of going to any car dealership. When I got there he offered his help and I told him I just wanted to look around the lot. He respected that, whereas many sales people still follow you around making it hard to focus on buying a car. Once I had decided on a couple of cars I liked, he was readily available, went over the features with me, and helped me narrow down what I was looking for. We went for a test drive and I loved the car. When it came to discussing price on the vehicle and my trade-in, he was extremely reasonable, as was Bernardi Honda's management. I felt respected, treated well and they took care of everything. Even the little coffee area was nice, and they came over to me quickly after my car was prepped. No long wait either.Again, I can't say enough about Abe Mansour, he has a fantastic personality and was easy to deal with, he was great. I would go back to Bernardi Honda again, and I would tell me friends to go there. Best car buying experience ever!

Alaska2010

Jul 7, 2011

I recently purchased a new Honda Accord at Bernardi Honda in Natick. I typically hate dealing with Sales people, but I have to say, the folks at Bernardi Honda have changed my attitude about dealing with car dealerships. I was greeted immediately when I walked in the door, was helped by a sales person right away, and was made to feel right at home. Great coffee! My sales person Mark was very knowledgable about the vehice I was interrested in and ultimately purchased. When I went to pick up my car, it was ready for me right away. He went through all of it's features again with me and I was on my way. I would also like to point out that this dealership followed up with me after my purchase (got a call from a Kristin Cullinane) to make sure that I was not only satisfied, but had a positive customer service experience. I sure did and was happy to tell her so. She seemed genuinely interrested in my feedback and certainly wanted make sure that Bernardi Honda had treated me well. Thanks for caring Kristin and Mark!I have no hesitation in going to Bernardi Honda for service and ultimately for my next vehicle. I also would not hesitate to refer my friends to Bernardi Honda for their next car.Thanks Bernardi Honda for making me feel good again about buying a new car!

mccloskeyfamily

Jul 6, 2011

We were return customers to Bernardi Honda, after my husband had a very positive experience in leasing a Ridgeline in 2007 (with then salesman, now manager Jonathan McGilvary). Our most recent search was for a mid-sized SUV with third row seating. After test driving several of the vehicles in that category, it was clear that the Honda Pilot was the winner. Michael Moushon knew the Honda product exceptionally well and helped us get into the Pilot on the strict budget in which we had insisted upon. We appreciated his candor during the negotiation process. The Bernardi dealership as a whole is very forthcoming and courteous, with none of the high pressure gimmicks often found at auto dealerships. We will return to Bernardi again and will likely always be a Honda family.

Gaylekellicker

Jul 5, 2011

Worst time ever. Bought two cars and between being rush for sales and not getting done what was suppose to be done . Then had to bring cars back to fix things not done right. no sticker put on car. Then not paying off one of cars in timely matter. All they were worried was good numbers on survey but that is not going to happen. My wife and I will never go there again.

fmgold

Jul 4, 2011

Mo was extremely nice and helpful. no complaints at all in the purchase process with him. if there is any complaint it is that the process for financing and agreeing on prices takes too long, be aware that this is a full afternoon process 3-4hrs.

teichholtz

Jun 26, 2011

Just bought our second car from them, they went out of their way to get the car we wanted and all went smoothly. This car was actually for my daughter, her first new car, and the experience was great. Everyone in the dealership is customer oriented. A plus is you never feel pressured to buy the extras. In about a year we will be going back for our third car from them. I can't comment on the service department since I do all my own service, but the parts guys are also very professional.

hpatjane

Jun 25, 2011

I have to say I dread car shopping. My daughter needed a new car and after searching several web sites we decided to take a ride to Bernardi Honda of Natick. The staff was great,and there was no stress! Mike was great and my 19 year old daughter felt very incluede in all aspects(this is her first car loan). I would highly recommend Bernardi Honda to any of my friend, family and co-workers. It was worth the ride.Sincerely,Hilde Patjane

AnthonyMarini

Jun 24, 2011

They listened to my needs, test drove the right car, excellent deal, answered my questions, provided outstanding service throughout the process. Highly recomend checking this dealership before buying a vehicle.

phausner

Jun 23, 2011

Overall a very good experience both pre and post sale. Bernardi was the first dealership I visited. After negotiating with Mike, I felt that the deal he worked up was good enuf that I felt no need to further shop around and bough the unit on the spot. Mike is a good guy and treated me very well. He followed up getting the reg. and inspection done quickly and handled a loose wire issue proactively. I never had to chase him for info. Very refreshing...Predicated on both the sales and service experience, I'll be servicing the car there even though there are a couple/few dealers closer to home, including the dealer where I purchased my prior Honda.Also, the facility is immaculate, the customer waiting areas are quiet and the folks all seem genuinely service oriented...PH

Lnorquist

Jun 22, 2011

I went in looking for a specific car from the website. Alex (salesman) found the car in the lot and within 20 minutes I was test driving it. I liked the car, and Alex gave me the online price, and even a little bit off that! I was in and out with a pre-owned car (the one I wanted) in 2.5 hours. Even the loan agent was very nice. My experience there was wonderful and I will definitely go back.

MEVT

Jun 22, 2011

Very customer service orientated...went to another dealership (Herb Chambers in Westboro) and was very disappointed and then went to Bernardi and was very pleased. All people very friendly even those who were not selling you a car or had nothing to do with your purchase. So many people asked if you needed anything (water, coffee etc) again those were people who were not directly or indirectly involved in your purchase.

veector

Jun 21, 2011

My wife and I had previously purchased a car from Bernardi with a good experience, so we went back.The second time around, the sales process was fine, but their follow-through was ABYSMAL.- The car wasn't ready when it was supposed to be.- The car that they were about to deliver had body damage.- We had to follow up repeatedly with salespeople to make sure things were done.Please do not visit Bernardi Honda.

habrar

Jun 20, 2011

Both Mohammad and Mani are friendly through out the process. Muhammad worked very hard to set up this deal according to my expectation and Mani has worked with the finance people at honda to approved this deal. One thing I should say here that if a Sales person closed a deal then finance people should honor it no matter what then it will prove and fulfill your Logo requirement "Bernardi for Now and Bernardi for Life"

ahusain

Jun 17, 2011

I spent several weeks on cars.com and auto trader trying to find the right car. We finally found a used Toyota Corolla at Bernardi Honda in Natick. Randomly walked in with my 2 1/2 year old about half an hour before the dealership was closing (my bad). We struck a deal within about 15 minutes (after a test drive), Muhammad Ali stayed after the dealership closed just to get the deal done. The guy went above and beyond, got me a fair price, great car, etc. etc. I am not a Honda person but would consider buying one just because of the level of service these guys provide. Count me as a HUGE fan of this dealership. Although my sales person was amazing, i was shooting the breeze with some of the other sales guys, and the work culture here is VERY different from a Boch or one of the other big dealerships. I'd consider buying a Honda just because of this dealership. Thanks again Muhammad, you're doing an amazing job.

bharr921

Jun 17, 2011

I purchased a CRV from Bernardi two years ago and was quite pleased with the level of service I receved from Amir as well as the service form Bernardi's service department over that last two years. I came into the dealership on Thursday looking to replace my BMW to get something with better milage. I was very nervous about moving into a smaller economy car, but after test driving with Amir I realized that the Civic was the right car for my needs. I want to thank Amir for giving me the quality level of service I was hoping for and for treating me like a friend with a need and not just another guy trying to by a car. I hope Bernardi continues hiring individuals like Amir as well as giving the training that gets guys like me into the right vehicle. I plan on visiting Bernardi for my next car purchase in the coming years and hope that Amir is the salesperson that assists me. Thank you for a great experiance.

Sarah17

Jun 14, 2011

My experience here was so great as a first time car buyer! Muhammed Ali was so good to me and really made sure that I was happy! You can tell he really cares about his customers. Everyone there was so friendly and it is such a nice place. I couldn't be any happier withy whole experience and my purchase. I would reccomend anyone looking for a car go to Bernardi Honda!

mattlynch1818

Jun 10, 2011

I went into Bernardi knowing what I wanted and figured it would be a simple task of getting the best price I could. Given the fact that Bernardi is rated pretty low on this website makes me realize I should have done my research on the dealership as well as the car. I found them to be combative and argumentative throughout the entire process. After spending half an hour with a young salesman they gave me what they called "their best price". They claimed that there were no circumstances under which they could do better. Throughout the entire process I was hurried into making a commitment on the car and was told that I would have to put down a deposit of $424.75 to "save that price". I then found the SAME CAR for MUCH LESS at another Honda dealership. When I called back(within 24 hrs of my original visit) to inform them of my decision and to get back my deposit they told me the deposit was non-refundable. At which point they tried to turn the sale around at the higher price. They are holding my money hostage in order to force me to buy a car from them. The $424.75 was supposed to be for the following fees: Plates & Registration, Title Preperation & Documentation Preperation. None of which were necessary since I didn't buy a car from them. This means they are holding my money out of spite since they realize they can't strong arm me into giving them business. When I called in to discuss my displeasure I found management to be equally frustrating and even saying that I had my chance to do business with them and blew it. That seems like a great attitude. When I asked him what Bernardi had done to earn my $424.75 he didn't have an answer. His only response was to make another attempt at forcing the car on me after I had told him repeatedly that I would not be buying it from them. What it basically comes down to is this: I found the same car at a MUCH better price at another dealership. If for no other reason than that, you should drive past Bernardi while car shopping. There are plenty of other options and based on other reviews I have read I am not the only one who has been treated like this. The customer service ranges from overly aggresive to insulting and pompous. In an industry with an already ungly reputation, the staff at Bernardi doesn nothing but perpetuate the negatives.

slenz

Jun 10, 2011

I have leased and now purchased a used vehicle from Bernardi Honda in Natick, MA. I have had a pleasant experience with both purchases. The customer service was excellent, it far exceeded my previous experiences with car dealerships. All my questions and/or concerns were answered immediately. I felt comfortable with the sales team and trusted them. They followed through in a timely manner with any of my questions and concerns. They made the process of trading my lease in and purchasing a used car a smooth transaction. They were readily available, friendly, and knowledgeable. They easily answered all my question and prepared my vehicle to its best shape before I drove it off the lot. After my purchase, they followed up and checked in to make sure I was a satisfied customer. Overall, I had a great experience in all aspects of my car purchase. It was easy, stress free, and I felt valued. I would recommend buying a new or used car from this dealership to anyone.

MapReaderMan

Jun 9, 2011

This is my second experience purchasing a used Accord from Bernardi (see 4/29/10 review). I contacted Alex Yanovsky in Sales a few weeks ago to let him know I was in the market for a used Honda under $9K, high mileage acceptable. I trusted Alex as he sold me a pre-owned Accord last year. Alex kept an eye out for cars being turned in, and sure enough, he found a well-maintained, one owner 2001 Accord EX with lower than expected mileage - the car was in mint condition! He called me immediately, and we completed the transaction within one day with minimal hassle and a reasonable price (closer to NADA than KBB). He also inspected the car after it went through the maintenance shop safety checks (all brakes replaced - no cost to me) to ensure the minor repairs (trunk lid latch)I had asked for were taken care of.I generally don't trust used car dealerships, but clearly my experience at Bernardi has changed my opinion. I'll also add that other personnel were very friendly when I was looking for Alex, and they helped locate him. I'll definitely return to Bernardi Honda when I need an additional vehicle. Thanks Alex and Bernardi!

manta1983

Jun 1, 2011

Bernardi Honda of Natick is a great place to buy a car. Their customer service is so great that they wil give the customer the time that they deserve. They will find you the car the way you want it like color,trim,and affordable prices. Their quality of work is so great they are such friendly people that would make anyone go back again, i would highly recommend Bernardi Honda to family and friends.

janet hartke

May 24, 2011

Mr. Lower provided excellent information to me as I shopped for a new car. Although I knew that I wanted to purchase a Honda, Mr. Lower was extremely helpful and helped me select the right car for my needs (I purchased a CRV). I never felt pressured during the purchasing process and I would highly recommend Mr. Lower to other customers.Sincerely,Janet HartkeMay 23, 2011

mrty78

May 20, 2011

Hi,From the second that I made my phone call to a quote to that I started driving my new 2011 CR-V, I've been very well serviced at Bernardi Honda. Especially, the sales person Graham was very kind and helpful. No classic dealer pressure! No insulting like the ones that third class dealers do when you do not like the preliminary offers! Thank you Graham and all other fellows.

robynsmith

May 20, 2011

CUSTOMER SERVICE THATS WHY I WOULD RECOMMEND THIS DEALERSHIPI had a very good experience with customer service and with sales, everyone I dealt with was highly professional and knowledgeable. I was treated with kindness and respect. I have bought all 4 of the hondas I have owned in my driving lifetime at Bernardi, and I will continue to do business with them for years to come. I will continue to refer family and friends and my daughter will soon be buying her first car/honda at BernardiAmanda in the service department is very kind and knowledgeable, she answered all my questions and was sensitive to my needs as a service customer, she was friendly and helpful. Amir in the sales dept is why transacted business with the sales dept, he too was sensitive to my needs, offering me a valid option to lease a vehicle with the option to buy at the end of the lease, thus making my payments affordable. Both these individuals are saavy in providing the customer with what they need, NEVER any pressure, very down to esrth and NICE TO DO BUSINESS WITH

pattidon

May 15, 2011

Ease of transaction. The price was fair. The staff was friendly and helpful. The price quote we recieved from the internet was honored. We could increase the miles per year on the lease very easily to better meet our needs. Our sales person was great. He understood what we were looking for to meet all our expectations. There was no sales pressure involved. They followed-up after the transaction.

adimulam27

May 13, 2011

Approached Bernardi Honda after approaching couple of other dealers in the area, got a internet price quote from Bernardi and walked in and met Graham Lower. Graham was simply the best. He knew what we were looking for and that we had a internet quote and the next steps were done and everything was ready, except we had to spend some time bargaining with the Business Manager who was unfriendly and little bit harsh (he feels as if we were there to rob his personal car from him). He tried to put in some additional charges and tried to increase the overall price of the car when we went for financing option and quoted really high APR rate. However I had a pre-approved auto loan from my credit union bank and the rest was simple. Even at the time of delivery Graham made sure everything was right on time and handled things pretty well. He communicated through email and phone and updated in between when I had to wait for couple of days for the delivery. Overall, I got a good price and nice customer care. Looking forward for the first service and will update after I get my car serviced.

egrzyb

May 13, 2011

Bernardi gave me the best quote from their Internet Sales department and no one else would beat their price for a new 2011 Honda CR-V EX. The buying process was relatively painless and was able to get a little more off of the original quote after I took a test drive with Graham. I bought it the same day and felt I got a great deal. I was also able to take advantage of Honda's 0.9% financing as well. Overall the best car buying experience I've had. Just make sure you have a quote in writing before you start negotiating.

sandie17

May 7, 2011

I have my 4 areas that are equally important for buying a car it is really simple Here are the 4 areas - Try it/buy it, lending/mendingTRY IT BUY IT First, a car is a car. It is supposed to start, stop, turn, slow, and speed up as necessary. So what has to set a car apart from the rest is the exceptional quality. I tried the Fit and Wow - it was compact, strong, and easy to use and maneuver. It was powerful for a small car as well. And Michael Moushon is probably the best salesperson I have come across, and let me tell you, I have seen my share of car salespeople. No high pressure sales techniques here. Quite the opposite. He knew cars like nobody else I have seen, and could compare the Fit to others in its class. He was so knowledgeable and attentive to my needs as a potential owner. He let me decide for myself. I bought the Fit and my estimation of this car is that the Fit felt a lot like my old VW Bug. (which I owned years ago - this is my most favorite car, but the Fit comes really close!) I like to think that if a VW Bug grew up it would morph into a Fit! And as a little p.s. I must add a wahoo! for the terrific mileage my standard Fit gets!!LENDING AND MENDINGThis second part is just as important. I financed it through Honda, and David R.,the lending officer. He could not have been more courteous and professional. The process was simple, clear, and ethical. Nice touch in a profession not usually known for above board behavior. This is another facet of the Bernardi experience as I call it. The equally important part most people gloss over but the part you will have the most dealings with - which is the service. There is a reason Bernardi has won awards for their service. The service area is clean, well maintained, and there are SCORES of people doing a million things. You are surrounded by service people the minute you walk in, all who want to make this the best experience for you. Brian is tops in my book. He is typical of the quality of staff that has been hired by Bernardi. I dont say I have not had a few bumps but let me tell you, I am thrilled that my needs are addressed in a nano second, and I may come in anxious, but I leave (and my little Fit too) happy with the outcome and the service!With that I end my explanation. I wanted it to be detailed and concise. No one can decide for you but you. But I encourage you to visit Bernardi and try it out. You may be very surprised (in a good way!)

bostonbman

May 1, 2011

Mike Moushon was my salesperson for my first car buying experience. I liked Mike because he wasn't a high pressure sales person. Mike sat me down at the beginning and asked what options I was looking for in a car and took his time in asking the questions. He then took me out to the lot and Bernardi has a very large selection. Much larger than another Honda dealership I went to. I chose a used Accord that I felt was at a good price. I got quite a few of the extras for the car which were rather expensive but I never felt a lot or pressure to get any of them. My whole experience at Bernardi was a good one as everyone I dealt with was very professional.

dianeboc

May 1, 2011

Peter Nannery undertood the unusual work schedule i have and drove the car 35 minutes to me so I could test drive it. He had all the information organized for me about warranties and service. We got a great car at a very fair price. Peter even replaced my missing sticker on my license plate that I had lost! Best. Service. Ever.

jennie.g

Apr 29, 2011

Michael Moushon was very helpful, and not at all pushy. He helped us to quickly find just the right car for our needs, and followed up efficiently with the details of the purchase and the trade-in. We had a great experience, and plan to go back to Bernardi and to Michael the next time we need a new car.

tay63098

Apr 28, 2011

This is my second time purchasing a car from this dealeship and from Michael Moushon. When I walked into Bernardi Honda the first time, I was not pressured or swarmed by sales reps. Both the dealership and Michael Moushon were friendly, respectful and extremely helpful. Michael went above and beyond and took excellent care of us which is why I came back a second time (in less then six months) to purchase anotehr Honda. I will ALWAYS come back to Bernardi and most definately will use Michael.

LouisPW

Apr 27, 2011

Peter Nannery was fantastic to work with and really tried to fix-up the vehicle for me even after we had agreed on the deal. I got a great car at a decent price and although the touch-up job could have been better,but at the price I got the car I have no complaints. Great, friendly guy and you should ask for him if you are planning on visiting this dealership.

skybondsor

Apr 22, 2011

My husband and I ended up meeting with Amir at Bernardi twice over the course of five days or so, which included a few phone calls as well. At every step, he was helpful, open, and honest. We never felt pressured or manipulated, even in the hairier moments of negotiating a price for our trade-in. We are not really "car" people, so the fact that the process ended up feeling simple and straightforward was a great relief. Bernardi claims to take customer service service and it is manifestly evident to us that they do!

joeaquino

Apr 22, 2011

As we walked in the door, we were met with friendly smiles and yet were not tackled by a salesman. After explaining what we were looking for, we were shown what they had available while not pushing us to something we didnt want. Finding the perfect car quickly, the process from test drive to driving the car home was a very pleasant experience. Our salesman, Peter, was tuned in to what we needed and George in finance made things extremly easy. The GSM, Seth, was involved as well making us feel as though we were the only people in the showroom on a busy Saturday afternoon.

trudy Hackett

Apr 20, 2011

I was very impressed with the staff at Bernardi Natick , the Honda dealer.I have dealt with Bernardi Audi for 9 years and traded in this car for a Honda CRV.The staff was friendly and accommodated in all the departments and especially the salesperson and accounting officer were very help full .They were efficient to process the sales and they followed up with assistence showing the features again by pickup. Mr Ali Muhammed the salesperson was well informed and was reassuring to be of future help to me again. Trudy Hackett(buyer)

mblackb

Apr 19, 2011

I ended up at Bernardi Honda based on its reputation. It had been awhile since I had purchased a new car. I was extremely pleased with the understanding exhibited by Denis Swift in helping me sort out what I thought I wanted in a new car. He carefully explained the ins and outs of various features of the Honda CRV. It did not take me very long to make a decision. Thanks to Eric Yngve who also made the financing process a very good experience. At this time, I look forward to a long association with Bernardi.

ma_car

Apr 15, 2011

I went through terrible experiance when i bought the car at this dealership. When i first visited the showroom, Salesman was forcing me to book the vehicle on the same day and quoted me one price which i can understand and will be the case in most of the dealership " make the deal today". But what happned after this was not acceptable.Next day i called up the Sales guy to confirm if the price i was quoted yesterday is still valid. He says yes. You can come over to the showroom. So i went with my co-signee there to make the deal. I had to take a co-signee because i am new in US have no credit history.After i went there , sales guy tells me that the price he told me over the phone just 1 hr back is not valid and was quoting $500 more than the original price he quoted and said that there was some mis communication over phone.We walked off the table.After couple days , he calls up reducing the price , we went there again and finalized on the price , gave the deposit amount.Submitted the credit application.Now the worst part comes here , now that they had the deposit. I had a cosignee with 720+ score. Finance guy Manny at thsi dealership for Honda Finance told me that his credit history is not good enough and i have to go on my own which will cost me 15-18% of interest . I could not believe this , but he told me some stories as to how just having a good score is not enough to get good interest, one would need better trade lines, more no of years with good history and so on. At that point i said fine,i will get another cosignee and this time my other co signee was really good, 13 years of good credit history , multiple trade lines , owns multiple cars and houses in US. Even after taking him and submitting new credit application. He just sits over it does nothing. I called him atleast 5-6 times a day for 2 days , evrytime he says it will take another hour for him to know the status of credit application. I realized that it was a total lie, when me and my co-signee decided to visit the dealership. When we went there , he first said that even with new co-signee i would get interest in teens so its better that i take up this on my own at 15-18%. We told him to get lost and said we will take back our finance application and get it financed from somewhere else at better rate. He said then car price would change blah blah, We said how can car price change if we do not finance it from you. I could have bought it all cash . After lot of argument He then told us to come to his office and started entering information on system , within couple of min , he came up with interest rate of 5%. i said fine for it. But i realized that he didnt even bother to enter the co-signee info before we came in and was just lying. After the finance contract got signed at 5% , rest of the things were k till vehicle delivery.It was teriible experiance and would suggest be cautious when dealing with these liars.

gccaaa

Apr 8, 2011

Bought the car Tuesday night, they had it ready for me on Thursday and took care of inspection and registration. They were extremely fast and tried their best to make sure I got on the road asap. Very polite and competent staff. As a woman, I always felt that I was taken for serious. Recommended!

mmilone

Mar 30, 2011

Michelle made this car buying experience the best one I have ever had. Every time I went to the dealership she was ready for me and anyone I had to meet with was ready to do so. I was very specific about what I wanted, and Michelle located the car and had it in my possession within 5 days. It truly was a great experience at Bernardi Honda because of Michelle. I will definitely recommend Bernardi to friends/family and if I decide to stay with Honda for my next car...then I will be back :)

mrsclaffey

Mar 28, 2011

Best experience I have ever had buying a new car. The entire dealership should be commended, from the receptionist to the finance rep, and last but definitely not least my salesman Mark. Mark is extremely professional and thorough. All the details were attended to by Mark from the time I walked in the door "just looking" until the very end of the process. I would definitely refer anyone to Mark and Bernardi Honda if they are in the market for a car, I couldn't be happier.

ttlists

Mar 25, 2011

I just traded in my old Honda Accord and leased a new Honda Insight sedan (great car). "Mo" was terrific to work with - even being so friendly and entertaining for my 9 year-old that my son managed to enjoy hanging out with me at the dealership for several hours (a remarkable feat). Mo was friendly, knowledgeable, and very customer service minded. Moreover, he got me a very fair price for my trade-in, making the deal possible for me. I've had my old Honda serviced at Bernardi for several years, but this is the first car I've gotten from them. I'd recommend them for service, as well.

carriesalz

Mar 17, 2011

This is my first time leasing from Honda. Throughout the whole experience, Michael Moushon provided excellent customer service. He was extremely informative about the Civic and answered my numerous questions. I also appreciated how flexible he was working with my schedule about being able to come to the dealership. He oversaw the whole process of me leasing a car, making sure all was being done correctly, focusing on all the details. Finally, he has contacted me numerous times, following up on my experience leasing the Honda Civic. I highly recommend if someone is looking to purchase or lease a new car, see Michael Moushon.

cdginprov

Mar 14, 2011

Michael made every effort to give me the best possible information and service. He was very friendly and courteous. He was very proactive to answer my questions and make sure he did so in a timely manner. He was easy to reach and did a good job of keeping me informed about the delivery of my car.

gatoleslie

Mar 14, 2011

This was my second Honda Accord purchase from Jonathan McGilvray at Bernardi Honda.Jonathan is the reason I continue to go to Bernardi. He and Amir were professional,courteous, and a wealth of information. They made the experience a complete pleasure.Thank you again,Leslie Gato

kajasi

Mar 12, 2011

I'd been traveling looking for Used Odysseys with no luck. As soon as I walk into Bernardi's I knew I wouldn't be looking any farther. I was greated by Amir, who couldn't be nicer. He found the right van for me.I got a GREAT deal!! With his help and Mannys I'm now a very HAPPY HONDA ODYSSEY owner! I highly reccomend Bernardi's

tmafleming

Mar 12, 2011

There is only one word to describe my experiance with buying a new Honda CRV from Bernardi Honda, and the word is WONDERFUL!From beginning to end everyone was excellent. Mike M. did a great job explaining the vehicle, how it works and the different options. He took the time to answer all my questions which I appreciated. Mike worked with Scott to determine a purchase price as well as trade in price that was perfect for me and I appreciated it. Having visited the dealership on a very busy Sunday, Mike was able to arrange for me to meet with Lexie as well as Heather in finalizing the deal in a timely manner. Heather and Lexie did an excellent job explaining the different vehicle options and financing. I was then promised and delivered the new car on the following Tuesday. Mike went through the entire car with me as well as explaining what the dealership has to offer as far as servicing the vehicle in the future. I was able to return today (saturday) and Bobby Gazza gave me my new registration as well as an inspection sticker for the car. I was impressed with the fact that it only took about 15 minutes on such a busy day. In closing I just want to say thank you to the entire Bernardi Honda team, as you are a first rate group of people. You treat your customers as friends and not as a number and that is why I would recommend you to anyone interested in purchasing a Honda. Thank you!

suzyatbernardi

Mar 11, 2011

When it was time to retire my 1998 Honda Civic, I found just what I wanted at Bernardi Honda (2008 CRV) and just what I wanted in a salesman-Alex Yanovsky. He was patient,Knowledgeable and gave me a great discount on their advertised price. I always felt he was on my side and guiding me along. All in all an easy,efficient and pleasurable experience. Thank you Bernardi and thanks so much,Alex.

bostonian1

Mar 5, 2011

I had the pleasure of working with Muhammad, Senior Sales Consultant, who I have otherwise come to know as "Mo". From the moment I pulled into the dealership to the moment I drove out in my new car, Muhammad graciously accommodated my every request. Muhammad stayed past 9:00 pm closing time on two occasions for me, offered his personal cell phone and welcomed my calls on his only day off, and after our negotiations took place on a Friday at 1:00 pm, he rushed to get my car detailed and ready to drive off the lot by 5:00 pm per my request. Muhammad strives for customer service satisfaction and truly cares about building long standing relationships with his clients, so Dear, Readers and Prospective Buyers, if you plan on visiting Bernardi Honda, be sure to ask for Mo! He'll take care of you, or in his words, he'll "make it happen!"

jmsfield

Mar 5, 2011

This was the second car I have leased from Bernardi Honda. The process was quick and easy. Mike made the process easy and hassle free. The price I paid was exactly what was in their ad. Their sales and service team are very good. I plan on using them again in the future.

christiebn

Mar 4, 2011

On the evening of December 31, 2010 the 2007 used Honda Accord that I purchased November 2, 2010 was involved in a five car collision. The car was extensively damaged in the right rear quarter and as a result was deemed a total loss. Despite a very solid collision, my wife and I didn't suffer any injuries.We called Mike Moushon, who sold us the 2007, at Bernardi Honda and told him about the accident and we were searching for a replacement. Mike said that he had two used vehicles we might be interested in. We decided that a very clean, low milleage 2011 Accord met our expectations and our hunt was over. Our second encounter with Mike was as pleasant as our first. Mike is not a high pressure auto saleman. He is very professional, friendly and courteous. Mike is very organized and covers all he bases. I learned from personal experience that Mike will make an extra effort to resolve a customer issue. So, if your in the market for a new or used Honda, visit or call Mike Moushon at Bernardi Honda.

ttwintwo

Mar 2, 2011

They made everything very easy. This is our second used car from Bernardi. We will beck back when we get another car. We buy used cars because of the quality of the ones we have found there. The money saved has made us happy. Their service dept was very easy to have maintenance done. Drive up and someone is there to check you in. Then you can hang out in the waiting room.

ronf3710

Feb 28, 2011

I was hesitant about emailing the dealership in requesting pricing on a new CR-V because I did not want to be hassled for days as we were not sure that we were even going to go through with buying a new car. Within and hour I received an email with the model and color requested, plus additional models and even used choices. The new cars even had the Bernardi Price listed. From previous experiences with other dealerships, I was still skeptical. We couldn't get to Natick for a couple days, but I did check with Harvey to see if the model and color was available, considering it was Presidents day weekend. It was and we went out there Sunday afternoon. A very quick 3 hours later we had the deal done and papers signed. It was the only dealership we visited and the only car we test drove. Amir was very low pressure, pleasant and gave my wife and I time to talk when needed. The whole experience was great and Eric fought for a very low rate, even after the sale was going to go through. After the sale, I did have a slight issue, contacted Amir, and within 1 minute I got a return phone call and everything was all set. Even on the day we were supposed to pick up the car, there was a slight issue with an option being installed and Amir got it done in time for us. I am still telling people that I can't believe how easy and pleasant it was in dealing with everyone at Bernardi. I know that they don't give cars away for free, but I am more than happy with the no hassle deal I got and the outstanding service that came with it.

Ed Caliri

Feb 25, 2011

We came there to purchase a new car and Michael listened to what was important to us and met our every need. The selection of cars on the lot was very good. The negotiated price was very good and the car delivery was exceptional. Michael answered all our questions and was very helpful throughout the entire process. I certainly would recommend him and the dealership to anyone interested in a Honda.

mek3039

Feb 24, 2011

Entire experience at Bernardi was fabulous! From working with Amir on the sale end, to Eric in the business office, it was a pleasure throughout. Unlike most car dealerships, this was a no pressure deal. The day we first looked at/ were interested in buying the car, I let Amir and Eric know that we would need that evening to think about everything and "sleep on" the decision. At any other dealer, that would have been their cue to try and push the sale that day, that moment. Not at Bernardi. Both Amir and Eric were respectful and not pushy in any way shape or form. How refreshing!At first we were looking at Honda Accords, but then decided to focus on the Civic. We had Amir running all over the lot looking for various cars at various prices! All the while he was courteous, friendly, extremely accommodating, yet never pushy or overbearing like so many dealership salesmen can be. He simply guided us in the right direction and helped us find the perfect car for us! We decided to purchase the car and got an excellent price on both the new (to us) car as well as on our trade from Amir. There was a minor scuff on the bumper of the car as well as missing floor mats and Amir promised to have the bumper painted and get the mats. When we went to pick up the car, the bumper looked perfect and he did in fact provide us with brand new mats (still in the box).Eric in the business office was also great to deal with. He was pleasant, funny, and worked hard to get us a good rate for the loan on the new car. The entire experience at Bernardi was seamless. I would highly recommend it to anyone!

asilem617

Feb 23, 2011

From the start "Mo" was fantastic, friendly and upfront with us on everything. I was extremely impressed with the customer service, especially seeing how busy it was. He didn't mess around with going back and forth on pricing and honestly did all he could for us. He was knowledgable about the business and just a pleasure to work with. This experience was by far 100 time better than only 2 years ago when I went to this dealership for a lease. The previous sales person seemed to not even care if I bought the car or not. "Mo" actually made me enjoy the entire car buying experience from the moment we walked into the door until we drove off the lot 3 days later.As for Manny, he was probably the best finance person I have dealt with at a dealership, he gave us our options and there was no pressure like I have felt with other finance folks.I will defintely recommend "Mo" and Bernardi to family and friends and buy future cars from him.

bobbyfp1

Feb 22, 2011

This dealer was friendly and accommodating of our schedule. We knew the car we wanted and they were upfront about their pricing and what they'd give us for trading in our old car. The entire process from test driving the new car to taking delivery was very smooth. I'd definitely recommend this dealer to anyone who wants a quick and easy car buying experience.

keshascar

Feb 22, 2011

Friendly upfront service. Alex was knowledgable about the car and fair with pricing. Alex went out of his way to try to accomodate me and make sure I was satisfied with the car and the customer service. The employee in the finance department was knowledgable and worked towards finding me the rate that I wanted. Overall an excellent experience.

4x4fan19

Feb 21, 2011

I called this dealership 2 days before arriving onsite to look at what I was told was a new car with no mileage. When I arrived I found out that the car was a demonstration car and had 4,500 miles on it. This has happened to me before at other dealerships so when I called I specifically asked if this was a demo or not. I was told it was not a demo and it was in the showroom with no mileage. Since I had driven out to the dealership, I figured I would proceed with negotiations since I had made the trip and thought I could get a great deal on this car since it had been a demo and already had the mileage on it. I was offered a price that was 800 dollars less than I found at previous dealers for the same make and model which was good. However, they would not budge on my trade in and valued it 3000 dollars less than the 2 other dealerships I went to. So all in they wanted $2,800 dollars more for a car that had already been driven and had 4,500 miles on it.Overall, a very bad experience and I would recommend either Honda Village in Newton (where I bought my car) or Herb Chambers of Boston (where I got the price I wanted but they did not have the right color car)

zhi

Feb 21, 2011

Peter is very prompt, responsive, and professional. He knows what he is doing very well. I wish every sales person I meet would be like him.It is a very good experience with him thus not a bad experience with Bernardi. I don't like the fine prints in the email price quote I got from Bernardi. If you do the price quote clear and put the information up in the front I don't mind if the price is the same (or even a bit higher) as other dealers, I still come to Bernardi. The hidden informatiuon makes the taste very bad!!! I'll come back (for service or future new cars) if you can make me feel the sense of honesty in Bernardi.

Kmalon14

Feb 19, 2011

I visited Bernardi Honda to purchase a new CR-V based on recommendations from family members.They offered the best out of the door price. I worked with Graham Lower who was more than helpful and provided me with all the necessary information to make my experience positive.I appreciated his low pressure approach when I was working with him. I was very happy with the service and my new car is wonderful! I would recommend Bernardi Honda to anyone looking to purchase a new vehicle.

artisan2

Feb 18, 2011

My experience working with Mohammed Ali at Bernardi Honda was very good. Mohammed was always helpful and accomodating as well as patient. I found the rest of the staff to be very helpful and responsive as well and can highly recommend this company and its servive to anyone interested in buying a Honda!

rhanney1

Feb 18, 2011

I will keep this short and sweet. This dealer was wonderful. I went and traded in my 2010 Honda Accord EX for a 2011 Honda CrossTour. The process was seamless. Everyone was friendly and had a smile. Compared to other dealers I have purchased from in the past, this was one of the best! I am the type of person that appreciates an honest deal. I am not there to conversate or to just throw money into the air, I buy a car to do just that, purchase a car! I arrived yesterday at 4pm. By 8pm I was driving home from Bernardi Honda in the new 2011 CrossTour.My advice to other car buyers: Try Bernardi out. Conveniant location on route 9 with many cars to choose from I don't think you will be dissapointed. So a special thanks to Amir, Greg, Lexi, Manny and Scott for all of their assistance. You made the car process easy and hassle-free.Special Thank you to Joel Richards for having such a great team assembled in Natick! I will be more than happy to tell friends and family about such a stellar experience.

pmfalcon

Feb 11, 2011

We recently purchased a 2011 Honda CRV from Bernardi Honda,Natick Ma. It was by far the most pleasant car buying experience we've had. Both Seth & Mike were very helpful and courteous,they knew their product and answered all our questions about our CRV. Kathy and I would recommend Bernardi Honda to anyone looking for a Honda vehicle in the Metro-West area.

craig.conti

Feb 11, 2011

Mike Moushon was the best car salesman I have worked with in my over 40 years of car buying. He has the perfect balance of being attentive and responsive without being pushy. He gave me the time and space to check out other trucks and provided real comparitive info on the Ridgeline that helped in my final decision. I have purchased from Bernardi in the past -- good dealership, good salesman, good service (shoutout to Dave Auchterionie in service as well).

rleu523

Feb 8, 2011

I gave the right rate for them because it was my best buy ever. Very friendly employees, good atention to the purpose I had. And after 2 months I went back for an oil change and I was recognized by all the employees again. So I felt really happy, like I was at home. Plus I love my Honda Pilot. That is why whoever wants to buy a car should go to Bernardi Honda in Natick you will not regret that. Thanks. Rosane.

mtdoherty

Jan 30, 2011

Have purchased from Muhammad in past and have had great experience. This was still agood experience, but some small details (mats not available at time of pick up and not put in when we went back, color wrong on registration). It was a very hectic time though, with multiple storms, etc so this my not be 'normal' experience. Past experience was excellent.

TWROBINSON

Jan 30, 2011

Graham Lower (the saleperson)was outstanding. He was very professional and friendly. He explained in detail all of the features and benefits. The dealership was also great from the moment we walked in the door. They have an area where they serve coffee and Hot Chocolate. They were unfortunately out of Hot Chocolate when we first went into the dealership to the chagrin of my young daughter. 2 days later, when we came in to pick up the vehicle, there were 3 employees rushing over to ask if they could get her a hot chocolate. The vehicle was also ready EXACTLY when they said it would be. Unlike my last 2 experiences with a specific large dealer in Norwood whom I purchased 2 vehicles from and then when I went to pick it up, had me wait 3 hours! I would certainly recommend Bernardi.

car344

Jan 28, 2011

I had a very good experience at Bernardi Honda in Natick, Massachusetts. I liked the fact that there is a receptionist positioned near the door who asks if you need help, rather than running the risk of being approached by a salesperson before I am ready. My salesperson, Graham, did a great job of showing me used and new cars and, in the end, was able to lease me a new vehicle at a reasonable price.

Gbarlage1

Jan 27, 2011

Great customer service. Friendly and helpful from the moment i walked in. Was able to negotiate price fairly and i got close to the price i was willing to pay. Would recommend this dealership to my friends and family members. Once the deal was complete, everyone at the dealership helped get the car ready to take home and when we were scheduled to come back to finish getting the accessories installed the shop was efficient with their work. Very good overall experience.

daric1

Jan 26, 2011

When we arrived at the dealership we were only in the looking phase. Our sales advisor was not overly aggressive but yet provided us with all the information we needed. The value given for my trade-in was fair and all the paper work handled quickly. My sales advisor was the reason i purchased my car that day!

Elena512

Jan 24, 2011

I had a wonderful experience working with Bernardi Honda and would highly recommend them to anyone buying a new or used vehicle! I felt that everyone there was very accommodating and very professional! This was one of the best car buying experiences I have ever had!Thank you!

jmoses55

Jan 24, 2011

Graham & team provided me with one of the best car buying experiences I have ever had. They gave me a fair price on both the vehicle I purchased and on my trade-in vehicle. They were a pleasure to work with and I will absolutely look to them first when shopping for new cars in the future. They have set the bar for my car shopping expectations moving forward.

hdeschamps

Jan 19, 2011

Jason and Graham offered exceptional customer service and care. They were both extremely polite and helpful. The first dealership we tried was Honda Cars of Boston and they were awful. I have already recommended Bernardi to family members and friends. We look forward to visiting again when the lease on our new CRV is up!!

I love my new car

Jan 16, 2011

I bought a new Honda Accord from Bernardi Honda. They were great from the second I walked into the dealership. The staff was friendly and very helpful. This was my first time buying a car so I wasn't sure what to expect. They were not pushy at all and really helped me find the perfect car for my driving needs. I would highly recommend them.

malley

Jan 12, 2011

My experience at Bernardi was positive throughout the process. Peter Nannery was responsive and efficient, as was the business manager I met with. I am very satisfied with the quality and value of my used vehicle, and would do business with Bernardi again. (I have run into people I know each time I've been to Bernardi...seems everyone buys there!)

p.s.daum

Jan 11, 2011

I met Eric Sussman several months ago when I first visited Bernardi Honda. At that time I test drove a 2010 Accord. However, I wanted to purchase a 2011 Accord. Eric is an excellent communicator. He stayed in contact with me, providing 2011 Accord literature/information as it became available, and, when I had questions, responded to me in a timely manner.When the time was right I made an appointment to meet with Eric, as opposed to any other salesperson. He is a significant reason why I returned to Bernardi Honda. If my first experience with him had not been a good one, I would not have requested to meet with him again. He responded to all of my requests, questions and concerns in a knowledgeable, yet friendly manner.Eric facilitated the process involved with the purchase of my new Accord. He is very detail oriented and insured that all of the necessary paperwork, etc. was well taken care of. He also made us comfortable with all of the technology on the new car, as well as the rest of the workings of the vehicle, before we drove away. If, in the near future, I were to return to Bernardi Honda to purchase a second Honda I would purchase it through Eric. Furthermore I would not hesitate to recommend him to others interested in purchasing a Honda vehicle.

awf1130

Jan 10, 2011

This is my fifth lease, but the first time I've returned to a dealership for a second car; which speaks not only to the Honda product, but also to the staff at Bernardi Honda. Both times I've worked with Muhammad Ali and he has not disappointed. I feel that I can get accurate, honest information from him and that makes all the difference when purchasing a car.

mchids

Jan 6, 2011

The dealership itself is very nice & clean and conveniently located on Rt 9. Dennis was helpful in that it seemed he was more interested in answering questions than in selling a car. Seth was easy to negotiate with and worked hard to meet our budget.

jade0147

Jan 5, 2011

They were an excellent dealership to work with. The transaction was very smooth. The price was very competitive. They also gave me a great price for my trade in. The new vehicle is great. I would recommend them to anyone who is look for a new vehicle.

aramophotography

Dec 30, 2010

I was looking for a new car, and with the economy the way it is I wasnt sure where my next check was coming from due to my freelancing and explained I wanted a FIT but wouldnt be able to. The salesman mentioned a way to do no monthly payments, which as first I thought was a joke. I got my civic with money down and no payments for two years. I told him I will see him in two years to get my FIT, I love the civic so may have second thoughts for all I know.

rhunt312

Dec 29, 2010

My husband and I purchased our past two cars from Bernadi Honda. We have been customers for a long time (had our cars for 6 to 10 years). Sales manager Scott Wells recognized us at the show room, greeted and recommended Muhammad Ali (Sr. Sales Consultant). Muhammad was excellent and patient as we decided on our car purchase. It was a big decision and Muhammad walked us through our options and choices. He also made extra efforts to ensure we only needed to return to the showroom once. The service was quick and we are very happy with our purchase and customer/sales service received....

Leira27

Dec 28, 2010

My 2005 Honda Accord has been great, but was high in mileage and I didn't feel safe anymore because it needed a lot of maintenance work and I would feel much safer in a newer car. I called down to Bernardi Honda and asked the receptionist for a sales person, but couldn't seem to get anyone on the phone. (I understand you guys are real busy!) After getting transfered back to the operator again, I was transfered to the manager of finance who then transfered me to the other finance person, Dave Rosenthal. I explained my situation and David was very upbeat sounding and listened to me. After a few calls back and forth to Dave I was on my way. When I got to Bernardi Honda Dave had Peter show me a brand new Accord EXL, I loved the car but when I saw the payments I knew that I could not possibly afford them. Peter then tried talking me into a cheaper car, then a lease, but I was not about to compromise! I wanted leather, and I wanted a sunroof, and I was not about to get another LX Accord, I was not going to lease a car either as I drive too many miles. I was about to go on my way when Dave stopped me and sat me down to talk with him. He had peter pull up a used BMW, I asked Dave how much this would cost me, he told me to drive the car first to make sure I like it. Well I didn't like it! I loved it, but was unsure about the payments. I had always wanted a BMW, but could never afford one! As a single mom who works full time I can not afford a huge car payment! So Dave brought me to his office and within a few minutes I was buying my first BMW! Dave is very knowledgeable and explained to me all about optional coverage which I thought was a great idea, and what it would do and not do, plus he was able to work out the financing for me, So I'm Happy as can be! Thank you Bernardi Honda. A big thank you to Dave Rosenthal

snyunt

Dec 28, 2010

After an extremely unpleasant sales experience last night and after I had spoken to Mr. Joel Richards, the GM, we returned to Bernardi today. Mr. Richards was very responsive to my disdainful replay of what had occurred. Combined with his empathetic response, our excellent experience in July when we made our first purchase, and that we had a great deal offered, we decided to give the dealership an opportunity to make amends.We are all glad that we returned. Mr. Richards personally came over when we arrived and ensured that our new salesperson, Jamal, would take care of us. Jamal was a gentleman, very personable and knowledgeable, and he had a sense of humor that he used to bring equilibrium to what could have been an extremely uncomfortable situation. We were given an EXCELLENT deal and we appreciated it. Christina and Sasha were also very pleasant to work with. Despite the fact that it all ended very well, in all honesty, we cannot give a 5 rating across the board considering how the whole situation began - often times only one chance is given to make the right impression.Certainly during the second opportunity, Mr. Richards, Jamal, Christina and Sasha deserve a 5 rating. Ultimately, our son loves his 2011 Honda Accord, we hope to continue a smooth long-term relationship as we now own 3 Hondas. However, in the future, we will certainly be more conscious of picking the right sales person.

neo16287

Dec 23, 2010

Needed a new car and had my heart set on a Honda Fit. Saw it for the first time here, and took one for a test drive. Scott was able to answer all of our questions and was very patient with us as we returned time after time to go over each little detail I added after each trip.The only downside was my timing. I was hoping for a 2010 Fit Sport with Navigation, specifically for the stability and traction control. Given that this was September and the model year was coming to a close, Bernardi gave me a quote, but did not have such a vehicle in stock, and told me that if I was to have a vehicle brought in it would incur an additional $500 charge. Rather than pay this, I reluctantly had to decide to shop around. I wish to emphasize that if they had the vehicle in stock, I would have seriously considered purchasing from Bernardi, as they made a very competitive offer, and the staff was very friendly to boot. Maybe next time my family is car shopping, I'll plan my timing more appropriately!

elliholman

Dec 19, 2010

I was very pleased with my experience at Bernardi. Peter was informative and attentive without pressure. He listened to what my needs were and was successful in meeting those needs. I did not intend to buy a car when I walked in there, but the opportunity was perfect and therefore I bought. I am very happy with this transaction.

ewestcot

Dec 19, 2010

Good, competent and honest service. They gave us a good quote and stuck to it. Service representatives were friendly and helpful. I have purchased 4 cars from this vendor, the last 2 from Muhammad. I will likely return for future purchases. I will continue to recommend this dealer to friends and family. My only criticism is that I would prefer the soft sell (as I felt pressured at times) and I wish we could have completed the deal more quickly.

jaykeya

Dec 18, 2010

We are very pleased working with Muhammad Ali, Senior Sales consultant. This is the third car we bought from Bernardi Honda since 2001 and have worked with Muhammad every time. He is very professional and helped us in purchase of our car. The whole transaction went very smoothly and in a timely manner.Also we worked with Sasha Durante who is an accessory specialist. She explained all the accessories available from Honda clearly and we chose a few from the list.Overall our experience with Bernardi Honda has always been great and we would recommend them to our friends. Jayanta and Keya Guin

kathleen grinke

Dec 17, 2010

I am a very busy professional. I work 50 to 60m hours per week. I value both professional treatment and people who respect my needs and my time. I bought a Honda Civic from Bernardi 11 years ago. Suffice to say it has served me well for 217,000 miles. I had a positive experience then. I looked around at a couple of other dealers in my area, then and now, and was not impressed with their over and under responsiveness. I went on the Internet exploring new SUVs. I decided to look up Bernardi again and request a quote. From that moment forward, I can not say enough about how courteously and competently I was treated. They responded by e-mail and by phone; people followed up for one another. They worked as a team trying to satisfy my every need. I felt like they really cared about me and wanted to ASSIST me to find the RIGHT car at the RIGHT price with the RIGHT FINANCING that I could afford. They were sensitive to all our work schedules, communicating information constantly with one another. They were RESPECTFUL in every way: from the telephone operators to the Service Manager who tried to find SOME value in my car; to the Accessory specialist who assisted me to find things I had forgotten to talk about the day I bought the car.I am very happy with my buying experience. I will continue to recommended Bernardi and my Sales Person, Muhammad Ali and HIS TEAM to folks at work, or anyone else looking to buy a car. In my opinion, Mr Bernardi can feel VERY PROUD of his organization and the WONDERFUL people who work there. Like I told "MO", I'll be back....Keep up the good work!Best Regards,Kathleen Grinke December, 2010

tracyw1210

Dec 17, 2010

I visited the dealership knowing exactly what I wanted. Mike was the best!! He was personable, courteous, professional and REAL! Sometimes salesmen fall into a stereotype and I was not looking forward to the pushy sales man approach. Mike was far from it! He was patient with me and honest. Really, really nice guy. I would recommend if you are looking to purchase a car new or used you visit Bernardi Honda and ask for Mike. He will be straight and honest. P.S. I LOVE my accord.

Tariq Asghar

Dec 13, 2010

We bought our Honda Odessey 2010. We interacted with Mr. Muhammad Ali (Sr. Sales Consultant) and Manny Rodriguez (Finance Manager). They were were professional, helpful, diligent and competent. We recommend these folks to others for a great purchase experience!

brneydegal

Dec 13, 2010

I originally brought my 97 Honda in for repair, but the extent of the damages were not worth fixing. Having purchased the 97 in the past two months, I didn't have a lot of liquid cash to purchase another vehicle, yet still needed a car. Muhammed spent a good few hours with me, listened to my predicament, and worked patiently with me to get me into a safe and reliable car within my monthly budget. Marc Starr, the finance manager, and Muhammed both took great pains to explain all of the paperwork to me, ensuring that I did not sign anything until understanding the reason for signing each form. After already working a long day, both stayed until 9:30 pm to help me. I have purchased several vehicles over the years, and my experience with Muhammed and Bernardi Honda is by far the most pleasurable car buying experience that I have ever had. I left not only feeling that I got a safe, reliable car for a killer deal, but also feeling like I can actually trust my car dealership to look out for my best interest. It amazes me that the deep-rooted stereotype that most people have when buying a car from a dealership is nowhere to be found anywhere within Bernardi Honda. Muhammed is smart and professional, and I look forward to being a repeat customer of his for years to come.

dcortez

Dec 13, 2010

Huge inventory, great prices and professional dealership to go along with a great staff. Mark Aubuchon helped us not only get us a car in our budget he was also very knowledgeable with all the financial terminology. Wonderfully quick turnaround and exceptional service. Would go back and do business again. Love the certified Honda! thank you!

BN CHRISTIE

Dec 10, 2010

When we went to Bernardi in our search for a certified used Honda we were met at the door by Mike. He asked the purpose of our visit, led us to his office and excused himself to locate Bernardi's list of certified vehicles. We determined that several vehicles met our qualifications and Mike patiently arranged several test drives. We didn't find a car that day, but later Mike called to let us know that other vehicles were available. We purchased a 2007 Honda Accord and are very happy with our choice.Dealing with Mike was a pleasant experience. Mike is very detailed, organized and answered any questions we had without hesitation. When we picked the car up he went through all of the details involved in the car purchase, services available at Bernardi and covered all the bases. We drove away confident that we could contact Mike at any time and he would be happy to help answer our questions and resolve any issues in a very professional manner.

lnadler

Dec 9, 2010

Michael was extremely helpful and knowledgeable. He walked me through the car buy process and was very friendly and was great to work with overall. Michael did not pressure you to buy, rather he helped you find the right car for you and did so in a fun, enjoyable and knowledgeable way.

scanman200

Dec 8, 2010

We bought a used Audi at Bernardi in November 2010 after searching around eastern Massachusetts for ~3 weeks. Michael was easy to work with and they accepted my counter offer without any hassle. The car was clean and ready to go when I came to pick it up.

dexyboy

Dec 5, 2010

Mike and his associates knew what kind of car to put my daughter in, as she would be receiving this vehicle as a first time driver. He also kept within and exceeded the budget we had in mind to spend. Mike kept in contact with us almost everyday about the missing title, and did his best to facilitate it"s arrival. I would and have already recommended Bernardi to friends and family, and they teated us as we were really their family. A very positive experience all around!

ebrucato

Dec 5, 2010

Mohamad was very pleasant to deal with. The overall process to buy the 2008 Odyssey only took 4 days from negotiation to me driving away with the car. I fealt I got a fair price for the car after having done my homework comparing their prices to many other used car dealers in the area.

fgump8

Dec 3, 2010

I just purchased my fourth Honda, and I'm happy to say it was my second purchase from Bernardi. Why Bernardi? First, they have a fantastic salesman - Muhammad Ali. He is incredibly professional and thorough in getting to understand what you want and need from every angle, be it the features, price, financing, timeframe and so on. Mo is also very knowledgeable about the Honda products and programs, which is no easy feat given the complexity and range of offerings. A car purchase involves a lot of paperwork and precision in the details, and Mo is fastidious and efficient in his attention to these details. He hustles to make things happen. I bought my last Honda from Mo and liked him so much that I wanted to give him the repeat business for this purchase. Mo is fair and knows that customers research and negotiate prices.My second reason for choosing Bernardi is the service department. Purchasing a great product like Honda is step one, but keeping it maintained is very important. When I moved to the area many years ago, I had my first Honda serviced at Bernardi, and then I had my Acura serviced there as well. I liked the quality and honesty of the work so much that I decided to try a purchase. Then we met Mo and wondered why we had ever bought elsewhere! The service department at Bernardi is excellent - not just the quality of the work, but the excellent communication and the convenience of their whole operation. They really try to make it easy for the customer.If you are considering a Honda purchase, I highly recommend you stop by Bernardi and talk with Mo. Driving this new Honda for the past few days has been a real treat, and I am very pleased with the purchase.

twhitten4

Dec 3, 2010

The dealer met me at the door, was direct, honest and straightforward throughout the process. It took no time at all to find a car that fit my criteria; he took the time to ask me what I was looking for and the followed through and didn't try to sell me what I didn't want. The whole experience was fast, smooth and professional.

smlh7

Dec 2, 2010

My wife and I took delivery of my 2011 Honda Civic at end of October. So far, our experience with this vehicle is very good, very comfortable-good gas MPG, etc. I would recommend this vehicle because of the above. Our overall buying experience with Bernardi Honda's Sales Team, in particular with Michael Moushon, was excellent. Michael's courteous and very professional attitude was on display from the moment we met him in the showroom. He made us feel comfortable and at ease while we looked the car over, took a test drive and asked many questions. We never felt pressured and he was very knowledgeable about the car. Michael made sure that everything was ready on the day we took delivery of the car. I certainly will recommend Bernardi Honda and Michael Moushon to everyone.

Dwar9739

Dec 2, 2010

Sadly I had to get rid of my jeep wrangler...but fortunately I found a used Audi A3 at Bernardi Honda and was helped by the best salesperson I have ever delt with. Michael Moushon was no pressure and did everything he coud to get me the best deal. I am very pleased and would recommend going to Bernardi Honda and ask for Michael Moushon

jjr317

Dec 2, 2010

They have all the necessry services needed for sale, lease, maintenace, parts, repair and education at one site. The salesman we dealt with, Mark A., was very thorough in covering all these services and making sure we knew how to access them.Most importantly they delivered the car we wanted at a price we thought was very fair.

garciabunches

Nov 30, 2010

Also worked with Sasha Durante the accessory consultant. Both were wonderful, made the process easy, were very friendly and helpful to getting us the deal we were hoping for. We would return to Bernardi anytime when looking for a car. This review is long overdue, as our purchase was nearly two months ago, however, the positive nature of our purchase interactions lingers and we will continue to recommend Bernardi to friends and family anytime. Thank you..we love our Accord!

wright14

Nov 29, 2010

This was my best experience in purchasing a new vehicle. Jonathan McGilvray and Eric Sussman were very professional in their dealings. Eric was particularly helpful in giving me an overview of the new vehicle and Bernardi's service department. I would certainly go back to Eric or Jonathan when the time comes to purchase another new vehicle.Bob Wright

floydmcmanus

Nov 26, 2010

I was impressed with the candor of everyone I dealt with during the process of buying a new car. The sales representative, Mr. Ali, was especially attentive, patient, and informative. Based on prior negative car buying experiences, I kept expecting problems to arise during the process but none did. I believe that I was well served at Bernardi Honda of Natick, MA.

agupta_25

Nov 18, 2010

It was a great experience buying a car from this dealership. The salesman Michael Moushon was very knowledgeable and helpful. He really made the whole buying process painless. He worked hard to get us the exact car we wanted and delivered the car much ahead of the promised time. Once delivered he took the time to explain all the features of the car in detail. I would definitely recommend this dealership to my friends in the future. Thank you!

railroad

Nov 16, 2010

Doing research first on the Internet With Bernardi seemes pleasant and helpful UNTIL I actually went to the showroom where none of what I was told and promised happened. The car I wanted was not on the lot even though I was told there were several with the trim level and color I was seeking which is pretty standard i. e. Black exterior with ivory leather interior. At the showroom the price jumped and another destination fee was trying to be added to the Internet price. My trade was not going to come in close to what other Honda dealers were willing to pay so after a number of aggrevating minutes of bait and switch tactics I left and I would not buy a Honda car from this firm in the future either. There are too many other good honda dealerships to visit where the staff behind the counter are really interested in the customer rather than massaging their own inflated egos with one another. I am very happy with my purchase from another reputable Honda Dealer in the area and I saved THOUSANDS of Dollare by driving away from Bernardi Honda without buying my new car there.

jaredperrine

Nov 15, 2010

This is the second car I have leased from Mohammad. I would definitely recommend this dealership to others. It came down between a Pilot and CRV. I made them give me financing and leasing information over a multiple day span. I had done my research between Bernardi and two other dealerships, and Mohammad worked with me to get the best price.

jancrv2011

Nov 10, 2010

I have been a long-time Bernardi Honda customer, and have always had a positive experience with my new car buying as well as with the service department. My salesman, Denis Swift, was very knowledgeable and made sure all my needs were taken are of. He thoroughly went over all the features of my new car. He was attentive and took the time necessary to explain all the paperwork. I feel I got a wonderful price for my new CRV.

lmpanetta

Nov 6, 2010

My overall experience was Excellent. Jamal and Scott made the difference. I would definately buy another vehicle from this dealership. I would also refer this dealership to anyone. The facility was clean, organized and friendly. Jamal was especially comfortable to work work with. He reads people well, and knows how to handle customers. Sashafrom customer service was unbelievable helpful on the phone when I called with some questions regarding my new car. Thanks to everyone at Bernardi Honda of Natick, Ma.Lisa

pbwallace

Nov 5, 2010

The salesman we dealt with at Bernardi Honda, Denis Swift, was very friendly, easy-going, and helpful throughout the entire car-buying process.He took the time to carefully explain everything we needed to know, and facilitate the actual purchase of the car. Everyone else we met at the dealership while buying the car was very pleasant as well. Denis took us on a tour of the service department and I was very impressed by how clean and orderly everything looked. I'm sure our car will be in good hands there. And best of all, free popcorn was available in the showroom.

petertselikis

Oct 28, 2010

I can't say enough about the Peter Nannery/Salesman and the Service Department at Bernardi Honda. It was a great experience buying a car from this dealership and they honestly mean it, when they say Bernardi for now and for life. I've been at the service department twice so far and have one more visit to finalize items that needed attention from the sale. I'm extremely happy I purchased the ceritified Accord and from Bernardi. I'll continue to service and purchase all my vehicles from this dealership. Extremely professional, helpful, respectful, courteous and most of all make you feel like you're a member of their family. Thank you so very much Bernardi Honda, Sales and Service Team. Awesome dealership with awesome employees. I'll be a customer for life. I love my Accord !!!!!!!

Lumi

Oct 27, 2010

Having had previous experiences at a couple of other dealerships in the area, we have no words to describe what a difference Mike, David and Sasha can make. Mike, the sales representative, is very knowledgeable, reliable, enthusiastic, hard working and willing to go above and beyond his duties in order to make a client happy. He delivers on his promises and will make sure you are entirely pleased and comfortable with the purchase. You will not feel pressured but rather engaged in the process of deciding what car would best work for you, taking into account your needs as well as your budget. Mike is not your typical car salesman but more like an advisor and we very much appreciated him for that. I ended up with an amazing car, better then I hoped for.David, the business manager, surely knows his numbers. He is helpful, efficient, knowledgeable and ready to work within your financial comfort zone. His first priority is making sure you leave the dealership with peace of mind that you got the best possible financial arrangement. He is truly patient and funny yet incredibly competent.Sasha will help you accessorize your car. She is also the one that makes sure you got what you need in your car without pushing anything you obviously have no use of. I was pleased with what I ended up adding to my car; from the remote starter to the cargo mat, I could not be happier with my choices. I loved that Sasha explained all options and helped me choose the essentials without going over my budget.This is by far one of the best experiences we have ever had in terms of car purchasing. I am glad our car search ended at Bernardi a year ago when we bought the first CRV. Today, for a second time Mike, Dave and Sasha reconfirmed our belief that there is only one dealership for us.Bernardi team, thank you for your integrity, dedication and hard work!

JTreddin

Oct 26, 2010

Best experience I've had at a dealership in my life. Friendly, accomodating, patient and fun. I didn't feel like I was being hustled or pressured. Muhammed is one of the nicest people I've ever met. I would highly recommend Bernardi Honda to friends and family.

kpookie

Oct 24, 2010

Harvey is one of the friendliest, most responsive internet dealer consultants I've met. And I've met many over the course of visiting about 15 dealerships during my car search. John is by far the best sales consultants I've worked with. At no time did he pressure me or make me feel rushed. He listened to my concerns and was very patient as I weighed my decision and tried out different vehicles. He is also just a very affable personality and very fun to talk with about fun stuff, other than buying a car. He does not fit the mold of a typical car salesman. He's the kind of guy you could have a beer with. He puts you at ease and politely asks for your business, but wants you to be completely satisfied with the deal. I bought my car somewhere else, but I should have bought it at Bernardi because it was John who should have truly earned my business. Don't listen to the negative reviews on here. The sales team at Bernardi are very friendly and respectful. I would recommend all my friends to go to Bernardi and specifically, to work with John. Even though I did not buy the car at Bernardi, I plan to take my car there for all my service and maintenance needs. I've heard they are tops in that department as well, and they have certainly earned that from me.

barbi023

Oct 21, 2010

My experience at Bernardi Honda in Natick was EXCELLENT!!!! John Dwyer was great to work with. He was attentive to my requests, and patient explaining everything to me. I would recommend Bernardi Honda to all my friends. If you're going to purchase/lease a car make sure you find John and you will see exactly what I mean.

cgenova

Oct 21, 2010

I was extremely impressed with the quality of service at Bernardi Honda this week when I went in to lease a new Honda Civic! I enjoyed my experience much more than I expected I would, and that is all because of the fantastic service of John Dwyer and David Rosendahl. They were friendly, efficient, and experienced, and most importantly - they listened to what I wanted in a car and did not give me the typical "run around" that I've experienced at their competitors' showrooms. I've been to other dealers this year and walked out after not being treated well, so when I came to Bernardi, I was apprehensive. But both employees were terrific, and they earned my business on a new car this week!

Gemelee

Oct 20, 2010

I gave this dealer all 5 point score-because the customer service was excellent, my co-signer and I felt very welcomed. The staff was friendly. Mike and Dave were awesome, I recommend this dealer to everyone. Keep up the good work guys. Gemelee DePas

jdob3982

Oct 20, 2010

The service that I received at Bernardi was beyond incredible. Buying a new car is extremely stressful but they made it a pleasant experience from start to finish. I was unsure of the car that I was originally going to buy and Jason found something much better and I couldn't be happier with my purchase. I will definitely go back for future purchases.

martin_hemler

Oct 19, 2010

Upon entering this Honda dealership, I perceived an immediate sense of rapport with Muhammed Ali, my initial contact person. He quickly convinced me a) that he was not going to waste my time, b) that he was going to get me a good deal, and c) that he was a friendly, but competent salesperson. He then answered all of my questions, and we agreed on a sale, even though I was fully prepared to leave and come back another time or go to a different dealer. I was also impressed with David Rosendahl, the Business manager. Even though it was after closing time, he carefully explained the various service and financing options in an efficient, businesslike, yet friendly manner.Overall it was a very positive experience. I likely will go there first when I need another new vehicle.Also, I appreciated having an advance e-mail with introductory pricing information. The reasonable price quote convinced me that a trip to the dealership would be worthwhile.

bnaz

Oct 18, 2010

My experience at Bernardi was great! I enjoyed working with Mo, who was professional, courteous, patient, and thorough and never me feel pressured. Sasha in accessories was also very knowledgeable and nice to work with. Both were kind to my toddler son and everyone at the dealership was really friendly. They have a nice toy area for young children, which was a plus as we were there for a while.

fmarinocpa

Oct 18, 2010

Went out of their way to answer questions and make it as easy as possible for me to lease a new Pilot. Even threw in the wiring harness for the trailer hitch at no cost to me. Excellent people to deal with. Seth worked with me via email prior to my visit to plann the details of the lease. Mike was excellent in hadling the details of the paperwork and delivery.

seansavoie

Oct 17, 2010

The reason Bernardi Honda won out over the many dealerships I went to is because Eric Sussman, the salesperson, informed me of options, related to my needs eagerly, and was fun to work with. My experience with Honda is a new one, but so far, I'm impressed. I recommend people to consider buying or leasing at Bernardi Honda.

raymondsr

Oct 14, 2010

my wife and i bought 3 vehicles from mo. he was the most helpful person we have ever delt with. i bought a 2010 fit then my wife bought a 2011 crv then i traded the fit for a 2011 accord the dealer ship was the best ive ever been to. they were all very helpful and very busy

kpapc

Oct 13, 2010

We had a great experience. We were buying a car for our daughter and Mo was able to keep her involved in the process, but also keep to the business with me. The car was ready even earlier than promised. Even though the dealership was very busy we were given the attention that we needed.

Warren Jacobs

Oct 10, 2010

Brian, with whom I've taken my cars for service, recommended Denis, who kept the process relaxed and informative. Denis transported me to/from the facility, as necessary, and worked well with me and my family. He helped prepare the car's locking system, and demonstrated many aspects of the car's operation. We are very pleased with the car, and I hope to be a repeat customer of Denis, as I am of Brian.

matthew.janko

Oct 9, 2010

When he learned of my need for a replacement car, my father recommended Bernardi Honda. He knew that I would be given great attention by a long-time acquaintance of Mr. Denis Swift. Mr. Swift is the consummate gentleman and salesman, was very attentive to my concerns with the car and made the entire process as smooth as it could have been. He was truly the best representative I could have hoped for, and is an asset to the Bernardi community. I cannot adequately express the genuine concern, professionalism and support Mr. Swift offered. He deserves a commendation from his community at the very least for the (seemingly consistently) excellent work he does at Bernardi. Cheers to Denis and the accommodating atmosphere of Bernardi. I plant o come back and chat with Mr. Swift for my next purchase.

bmw_car

Oct 9, 2010

WORST WORST CAR BUYING EXPERIENCE OF MY LIFESTAY AWAY FROM BERNARDI HONDABernardi Honda sold the car to me and took the deposit money on the same day. Dealership gave a written Email about changing the vehicle "timing belt", "tires" and agreed to a price [Proof available on request] .They asked me to come to dealership next day to take the delivery of the vehicle.* Vehicle was found to have gears jammed at the time of delivery by the sales person.* Dealership told us to fix the jammed gears and come next day for delivery and agreed to have it checked by an independent mechanic for any other issues.* Dealership on a recorded message/conversation agreed to fix anything found by independent mechanic. [ Proof available on request ]* Dealership told us that they already performed full inspection [150 point] on the vehicle and everything is good. They assured multiple times that after the recent fix, it was checked by Honda/Acura mechanic.* Independent Mechanic next door from dealership found additional issues with the car that was suppose to cost an additional $1000 if done outside [ may be $500 if done by dealership itself ] on top of agreed repairs.* Dealership called and now told us that they are not selling the car and will be giving back my deposit.Issues====* Wasted three days of my time already when one day I had to take 1/2 day off from work.* Cost of independent mechanic inspection was paid by me. Dealership refuse to re-imbuse the cost of mechanic inspection and mis-represented that car was already inspected and everything is fine.* Failed to deliver on the commitment where they agreed to fix anything found by mechanic.* Very very rude.

Finale

Oct 8, 2010

I drove 45 minutes to this dealer because a string of emails and several phone calls had assured me that I could purchase a new Honda for less money than I was quoted at a dealership close to my home and even save an additional $300. When I arrived, the person I had been dealing with over phone and email passed me off to another salesperson after making me wait for ten minutes for her. This other salesperson then went and retrieved an invoice for the price of the car that was almost $700 more than what I was initially quoted at the other dealership. Also, the financing I was offered near my home was less with less money down. This place had a higher monthly payment with MORE money down. I told them this, and the salesperson retrieved the sales manager, who adamantly told me that either I or the other dealership was wrong. He was loud, abrasive, all the while trying to make it seem as if he had my best interests in mind. "There's got to be something wrong with that other dealership" They all kept saying. I called the other dealership, confirmed the pricing, and drove home to buy the car. They were intent on badmouthing the other dealership instead of answering any of my questions. On the way home, I was called 6 times repeatedly (in a row) by this dealership. The salesperson left only one message stating again that "There's something wrong with the other dealership" and that they "don't know why I left." I received one more phone call from the original salesperson I was dealing with later that day wanting to know what happened, even though she didn't seem to care that I was at the dealership in the first place, nor did she come down to see what was going on. When I arrived home, I had a nasty email from the sales manager that read "Thank you for letting us know that you were leaving. We appreciate the courtesy." STAY AWAY if you want a good car buying experience.

pubprof

Oct 7, 2010

We have purchased 5 Honda Certified Used vehicles from Bernardi over the years and the experience has always been pleasant. Jeff was pleasant and straightforward from the moment we entered. It was obvious that customer satisfaction was his highest priority. JC knew we were pressed for time and went through all the financial details with both speed and precision. Sasha was pleasant and helpful each time we dealt with her. We are very pleased with the car, the price and the overall experience.

vgranfield

Oct 7, 2010

My experience at this dealership was very pleasant. The staff was very friendly and helpful in answering any questions I had. I did not feel pressured into purchasing anything and I felt Muhammad had an excellent grasp on what I was looking for and how much I was looking to spend. My car is used and looked a little worn when I first test drove it but after the dealership cleaned it up it looks like new!

knowlp

Oct 6, 2010

Everyone was very friendly and helpful. My son had worked the deal with Janet, their internet salesperson before we entered the showroom. Other than having to wait sometimes because they were too busy, the experience was as good as buying a new car can be.

odonogc

Oct 5, 2010

I worked with Meishan for about a week before purchasing my new car. She was very friendly, professional, and knowledgeable. She did my paperwork very quickly, and I would happily work with her again, or recommend her to a friend.One thing I wish this dealer did differently - It would be easier to price shop if they included the car's destination charge in their quotes.The Internet sales team is fabulous. Quick, accurate info. Really speeds up the buying process.

cweller6

Oct 2, 2010

Great dealership to take my buisness to, i would recomend them any day to all my friends and any seeking to purchace a motor car.extreamly courteous staff and very easy to deal with. i will definately make another purchace there any day in the future. please convey a special thanks to mr Ali, also mr Caswell. they definately sold their company proud.

jmfac

Sep 29, 2010

I dreaded the process of buying a new car but after my visit to Bernardi Honda in Natick I realized there was nothing at all to dread. From the moment I walked in the door everyone was friendly and made every effort to make my experience of buying a new car easy and pleasant.

breholley

Sep 28, 2010

My overall experience with Bernardi Honda of Natick was excellent. I felt that my sales representative Eric Sussman provided a knowledgeable and respectful experience and helped me reach my ultimate decision to purchase from Bernardi. I also had a good experience with several others that I met with me from finance to service to accessories to my exit interview. I would recommend Bernardi of Natick for anyone in the market for either a new or certified preowned Honda. I walked away from the sale a very satisfied customer.

graybaby

Sep 28, 2010

We have bought Bernardi Hondas for many years and would not go anywhere else. Ali made every attempt to get us the cars we wanted at the time we needed them, even though we were in a hurry. JC had the paperwork ready for us as went came in the door and answered every question immediately.

an_very_upset_customer

Sep 27, 2010

I needed a new car to replace my old Honda Civic that got totaled in an accident. I researched the 2010 Honda Accord on the internet and got a few online quotes from the local dealers. Bernardi's offer came out competitive. Not wanting to waste a lot of time on this, I went into the dealership right away. I was told that there was only one 2010 Accord LX and one one Accord LX-P left. I really liked the Accord LX-P, and didn't want to be in a situation where I had little choice about the color and the car itself, so I went for a 2011 LX-P. After hours of high-pressure negotiation with a salesperson and his manager, I got the price and financing terms that I think are acceptable. I paid a $2500 deposit and agreed to take the delivery the next day. I said I need to take a look at the car I was buying. The salesperson asked me to sit where I was and he would bring the car over. Tired, hungry, and cold, I saw the car for maybe 30 seconds, and only noticed that it's the color I wanted (blue).Once I was home and got comfortable, I realized that I should probably taken a more careful look at the car to at least verify the features. One of features that LX-P has but LX doesn't is power seat. So when I went to take the delivery the next day, the first thing I wanted was to see the car again. Surprise! The car was an LX, not an LX-P!. When I brought this up with the salesperson and his manager, the attitude is basically you've signed the paperwork, and you should've paid more attention to details. It's been a depressing experience to say the least. It took away all the excitement of buying a new car.I hope their general manager should truely pay attention and do something about this kind of practice and not offer the standard lines (this is not the Bernardi way, blah blah), but that might just be wishful thinking.

pflaherty10

Sep 23, 2010

Lindsey (internet sales) was awesome to work with she brings calm to an otherwise frustrating process. Jeff in Sales was straight forward and a good guy. JC in finance worked with me on the numbers; he went thru various combos until I was happy. All in all, although frustrating at times, it turned out to be a good experience mostly because of Lindsey and the price I received, which by all accounts was a great one.

Prince123

Sep 15, 2010

Me and my wife just purchased a 2007 Honda Pilot from Bernardi. We will be picking it up in a couple of weeks. This dealership has its up's and down's. Firt off Greg (salesman) is great. He is very friendly and treats you as a valuable customer. I really cannot say enough about him. We also dealt with Peter Nannery(also a salesman) when Greg was not there and he to is great. These two guys are who you should deal with if your a potential customer. Now me and my wife are not what you call grade A customers. We have ok credit not great and that makes it hard to get a deal done at any dealership. However Dave R in the finance dept is another shining star at this dealership. He worked with us and helped us get a deal done. Now this review is going to be honest and I hope would help someone out. The negative aspects of this dealership is this: The customer service is not great, besides the guys I mentioned. You will experience people turning a blind eye to you and not really interested in helping you. You may also deal with J.C who is not a bad guy but just seems like if he has more interesting things to do. Maybe this was because our credit was not a 720. He basically told us that we would never get a deal done here and that we were pretty much wasting our time. Thats when one of this dealerships shining stars came into the rescue. Dave like I said worked with us and got it done. All in all the experience was like any other car buying experience that I have gone thru, some good some bad. Would I recommend this place to anyone else? The answer would be yes. Just go to the people we dealt with and everything else is cake.

Honda15

Sep 14, 2010

My wife and I recently leased a new Honda Insight from Bernardi Honda and from the beginning to the end we were wowed by the knowledge, expertise, kindness and easy and approachable manner of Denis Swift our Sales Associate. Not to mention being a man of great integrity, he certainly knows how to make the experience of buying a car as painless as possible and a very enjoyable and educational one to boot! We felt as though we were not "being sold" a car but rather carefully fitted into one based on our needs and the criteria that was important to us. Lindsey, who managed to set up our appointment with Denis was extremely cordial and professional as well. We also wanted to thank the gentleman (we think his name is Kumar?) who gave us a very fair price on our car which we traded in before drivng away in our new car.

jkbonsall

Sep 12, 2010

This is the fourth car we have bought or leased at Bernardi Honda. Muhamad and his team are just terrific and the reason we keep coming back! Their deals beat anyone else in the area. Muhamad worked hard to get us into a new car at the best deal possible and JC and Sasha followed up with great service, too!!! We just love our new Honda CR-V!

habrar

Sep 9, 2010

Mo worked very hard to ensure that we had a great car shopping experience! He was very thorough and polite at all times. He also worked in his day off to get the car ready.Will work with him again for our next car. Will buy again from this dealership. Over all experience is very good.

bshopnick

Sep 7, 2010

i have been driving a prius for the last 3 1/2 years and have really liked the car. i got bored and have always been interested in the honda fit. walked into bernardi and met with muhammad. he was friendly, courteous, and very professional. i decided to go with the lease option. sasha and jc were great also.

deniseburns

Sep 5, 2010

Mo worked very hard to ensure that we had a great car shopping experience! He was very thorough and polite at all times. Sasha also was very polite and honest! she did not push things that we didn't need and was helpful in combining products to be in our best interest. Overall, we are very pleased with Bernardi sales, and will return for future purchases.

dcollinsmusic

Sep 4, 2010

Working with Eric Sussman was fantastic. He was polite, friendly and has a sense of humor. He knows the used car lot and showed us whatever we asked for. With his help, we finally bought an '08 Pilot SE. We are very pleased with it. However,the ok rating on the Customer service rating is due to our experience with the financial employee J.C. He did not set up the paper work for us to receive the car on the date it was promised to us. When we arrived to get the car, there was no record of the RV1 form which we filled out the previous day with him. It was finally found in a folder for 5 days later. Added to this was the fact that the one half hour wait (which was told to us) turned into a two and a quarter hour wait.It is because of the good work of Eric Sussman that I would recommend Bernardi Honda to others.

mistahwebstah

Sep 3, 2010

Seth and the staff were phenomenal. After a disappointing experience at another dealership, we met Seth at Bernardi Honda in Natick and helped us find exactly what we were looking for at an amazing price we could afford. They were patient, not pushy; they listened, we did not feel pressured or rushed in any way; and they did everything they could to accommodate our needs and make us feel comfortable. This is the fourth vehicle we have bought from Bernardi. Each time we check out other dealers first, but always end up returning to visit Seth. We could not be happier with our car and service from Bernardi Honda in Natick. We will be recommending them to our friends without hesitation.

sms011

Sep 3, 2010

Michael Moushon was very helpful and friendly to work with. He walked me through all my options and was patient with me while I was making my decision. Great follow up too. He emailed me direclty a few days after my purchase to make sure I was happy. Highly recommend Bernardi and especially Michael. Love my new car!

janepilecki

Sep 2, 2010

this is the 2nd time I have purchased a new car from this salesman, Josh, and I really appreciate his and the dealer's effort to make their customer service excellent. And it is. There is no pressure put on me to buy a car. And they really seem to appreciate the business. The people are all very nice, and the selection of cars on site is huge. I plan to come to this dealership again, and this salesman, to purchase my next car.

chadbinette

Sep 1, 2010

Amanda ensures that all issues can be corrected in one visit. I recently had an oil change, inspection, and rear brakes replaced quickly in one morning for a very reasonable price, all while I was at work. The shuttle to and from work is excellent and minimizes time spent out of work dealing with time consuming car issues.Chad Binette

kpalomba

Aug 31, 2010

I purchased a used 2008 civic coupe from Bernardi about a month ago and got the best deal possible. Living in the North Shore, Bernardi is a considerable distance from home but I had heard nothing but good things about them. Let me tell you that Amir Sabet definitely helped Bernardi live up to the expectations I had! He was everything a salesman should be, honest, professional and considerate. He made the whole buying experience comfortable and enjoyable. Not once did I feel pressured or nervous as some salesman can make you feel, overall he was great.Also JC in the finance department was great, he helped me get a great rate and also introduced me to the benefits of purchasing an extended warranty. I would recommend anybody to Bernardi Honda!

csross017

Aug 23, 2010

A great dealership with wonderful staff. Mohammed Ali was our saleperson and he worked with us to give us a great deal on a great car. The dealership has a terrific inventory of high quality used cars and the Honda Certification program makes the buying process foolproof. Definitely check out Bernardi Honda and ask for Mohammed Ali.

danyell282

Aug 23, 2010

I thought the customer service at Bernardi was great. The sales people were very accommodating, friendly, and personable. As a new buyer I felt comfortable and all my questions were answered thoroughly. I would definitely recommend Bernardi Honda to anyone who is looking to buy a new Honda.

moyp

Aug 23, 2010

Professional and fair during the new car purchasing experience.Muhammad definitely knows his Honda vehicles and was very pleasant during the car purchasing process.Shasha the accessories sales person was detailed and demonstrated knowledge of products.

CassandraM87

Aug 22, 2010

I bought my 2010 Civic from Bernardi back in March. I went in knowing exactly what I wanted and exactly what I wanted to pay. I got what I wanted after a couple of hours of negotiating and it was a pretty good car buying experience. The only thing I didn't like is that I didn't speak to a sales manager at all. Kevin had to run back and forth at least 20 times. I still bring my vehicle there for service and will continue to. Overall I'd say it was a great experience.

MKK222

Aug 21, 2010

Our overall experience was great. The only real issues we had was with the license plates. We were never given the option to transfer our old plates to the new car until it was too late, they just assumed we wanted new plates, which was not necessarily the case. And also the salesman didn't make it clear that we had to call the RMV to cancel the old plates, we didn't know that we had to do that because we have always transferred plates in the past and we assumed the dealer took care of this. We found out otherwise when we got our new insurance quote the next week.

whitemtns

Aug 20, 2010

Bernardi gave the best price and made the whole experience relaxed and enjoyable. I felt they were professional and true to their word. I had no issues and only good things to say about purchasing my Honda Odyssey at Bernardi Honda. I would recommend this dealer to anyone considering a Honda.

mmhonda

Aug 19, 2010

I recently decided to buy a new car. I returned to Bernardi Honda based on past experience - I'd purchased new cars from Bernardi twice before. I was very pleased with the service I received from Michael Moushan. He was attentive, knowledgable, friendly and respectful of my time. I enjoyed working with him and would not hesitate to recommend both Bernardi Honda and Michael Moushan to anyone in the market for a new car.

tbonee

Aug 19, 2010

I leased Honda Pilot from Bernardi Honda in 2006 and was looking to trade that in for a new lease. I also needed either a new or used car for my daughter. My lease was about to expire and Derrick had called a few times to ask if he could assist with the trade in, so I went to see him. He was most helpful in guiding me toward a solution that both worked and was affordable for me. I ended up buying my 2006 Pilot and leasing a new 2010 Civic EX. The solution was perfect! Derrick was out the day I came to finalize the deal and Mo stepped in to assist. He was very friendly and helpful, despite the fact he would not be compensated for the deal. Jamon (JC) was quick to explain my financing options and get a good rate on a loan for the lease buyout (I know because I did some rate checking myself before signing with Honda). Being an existing customer for the last 4 years, I have dealt with both the Service and Sales side of Bernardi Honda and can say from experience that everything has been consistently exceptional!! In fact, the car I had before the Pilot was from Wellesley Toyota. I loved my 4Runner would've liked to get a new one or upgrade to a Sequoia, but I could not stand the people or the service. They were consistently haughty and unfriendly. They did nothing to make me feel like I was a valued customer. Bernardi Honda kept my business (which has since doubled) simply because of their positive attitude and great service. Thank you guys!

sheenadc

Aug 16, 2010

I liked Mike Moshaun's professionalism and tone in his overall dealings with me on the purchase of my pre-owned Honda CRV. He knew his facts and figures and was not overly pushy which I appreciated. I would be happy to recommend him to colleagues or friends considering a Honda purchase.

jburke09

Aug 16, 2010

Overall a great experience! John was very friendly and knowledgeable. Every part of the sale was smooth, I never felt pressured but was informed every step of the way. I had been to three dealers before coming to Bernardi (one was even a Honda dealership) and I guess I really saved the best for last. I will always start my car search at Bernardi and highly recommend Bernardi to anyone in need of a new or used car.

Dyan

Aug 13, 2010

I was called by Derrick regarding Bernardi Honda offering an early buy out of my current lease, and he asked if I would like to come in and discuss options. After two test drives and several hours, we agreed upon a monthly payment that I was quite pleased with. Derrick was very easy to talk to and not pushy at all! This had been my first time negotiating in a dealership solo, so I was apprehansive, but the entire experience was positive and they made it well worth my time.

Tamas

Aug 12, 2010

Dear Bernardi Honda,We would like to let you know that our service at Bernardi was very great! I was doing a lot of research for a new Odyssey, and requested information from your website. In a few minutes your sales person Yanna called me and got me an apointment for exactly the time I wanted. She answered all of my questions and even informed me that she would not be there when I was coming, but would get me some one that can help. When I got to Bernardi after dinner, my sales person was now a very nice lady, Mayshan. She helped me with everything I needed and was not very pushy when I said I needed some time to think. On Monday morning, I got a call from Yanna again apologizing that she was not around to introduce herself, and even asked how my time on Saturday was. WOW! I ended up buying with Bernardi and came to pick up my car yesterday. Thanks you Yanna and Mayshan--I will come back for sure!!

johnrenner

Aug 11, 2010

Easy to deal with. Went in thinking it best to go in one direction. Went through a number of different options until we found the most appropriate direction for us. Muhammad Ali and Eric Sussman both supported us through the sales process and were very relaxed, not your prototypical "used car salemen". I will go to both again.

dfie5351

Aug 10, 2010

I wanted to make readers aware of my recent experience with Bernardi Honda. Two years ago, I signed into a 3-year lease agreement for a 2008 Honda Accord LX. My sales person was Dennis and my experience was fairly smooth requiring a couple of visits to the dealer and about 5-6 hours of negotiating and paper work. After two years of driving the 2008 Accord, I decided I was interested in trading it in a year early and go with the 2010 Accord EX Coupe in a manual shift. This time my sales person was Kevin McCarthy and needless to say, my transaction was not so smooth. I ended up reaching an agreement and signed the paper work. I was informed the new car would be ready for me to pick up in a week. A week went by and I heard nothing from Kevin nor the Sales Manager. Finally, another week later, I called and spoke to Kevin to find out when I could pick up my car. It was at that point I was told that specific car could not be found and I canceled the deal never having received a phone call informing me of this. There was absolutely no sympathy or remorse on the part of my dealer nor sales manager. This left a very bad taste in my mouth.I decided to hold onto to my 2008 Accord a bit longer until a friend of mine recommended the 2010 Honda Civic SI. I went in to get my brakes fixed for the SECOND time in two years since owning the 2008 Accord. I found out there was a class action lawsuit against Honda for faulty rear brake pads and I could get money back for the repair but only up to $150 after paying about $400 for the brake job. Bernardi was asking for $600 to fix the rotors and the brake pads for the second time. This was something I could not afford so I decided to look at the Honda Civic SI. The one on the lot happened to have Satellite GPS. We worked out the rates and I put down a deposit of $250 to hold the vehicle until my cosigner could come in and sign the paperwork. Kevin informed me I would receive this deposit back and NEVER mentioned it was ONLY if I decided to take the car. Well, I had the weekend to think about the deal and realized the monthly cost was just too high and I wanted to cancel the deal. After making about 4-5 phone calls and leaving several voice mails to try and get my $250 deposit back, I had to drive there, finally speaking to Tim who informed that my deposit was non-refundable because apparently I initialed some fine print on my paperwork regardless of the verbal agreement to refund my money. Having to control myself from losing my temper, I decided to discuss rates with Tim for the 2010 Civic SI without the navigation in the Black color. We came to a price affordable to me and I was told it would be available to pick up that Saturday. My experience seemed to take a positive turn until I received a call from Kevin the next day stating the car would not be ready until Monday. At this point, the rotor and brake pads were just about worn to the ground on my current vehicle and had been grinding for several weeks now to the point where I was afraid to drive it to work. It was imperative I get into a new car as soon as possible.So Monday comes and of course I had to call the dealership and spoke to Kevin to find out the wrong car had been swapped and the color of the car was gray, not black like we agreed. Unfortunately, given my circumstance I agreed to lease the car with my second color choice. My experience with Bernardi has been both frustrating and disappointing to say the least.

MaryandTed

Aug 9, 2010

We were very happy when we bought my husbands new car here a few years back and weve always been happy with service, so there was no question we would come to Bernardi when I needed a car. I was very satisfied with the experience. Our sales person, Mo, was very helpful. We got to look at several cars I had seen online, discuss the various differences in features, and take a test drive. The whole experience was handled well from initial looking at the cars to finshing the paperwork. We would recommend Bernardi Honda to anyone.

treillyjr

Aug 9, 2010

This is the second car we have purchased from Bernardi Honda and Mohammud Ali in the past 8 months. As with our previous purchase we felt that we received a very fair price and had our questions answered honestly. Mohammud took the time to listen to our objectives and concerns and was able to provide his insight without being pushy or high pressur. We will be in thr market for another car in the coming months and will not hesitate to go back to Mohammud at that time.

Anne Heath

Aug 8, 2010

Scott our salesman was knowledgeable, honest and courteous. Dave the business manager is a pleasant, easy going guy with a great sense of humor. They were both a pleasure to work with. This was the best overall car shopping experience we have ever had, pain free, a great deal, a rarity in the car purchasing process.

jvargus562

Aug 4, 2010

I had an excellent experience. John Dwyer gave my wife and I all the cool features of our new van. For every concern he had an answer. Jason Aufierio made my wife, and 2 kids feel at home. On a scale of 1-10 this was a 11 for buying a car. Thank You for making this a pleasurable experience. I'll def buy another car from these 2 guys - their an asset to your dealership and I'd reccommend Bernardi Honda in Natick to anyone!

JCorriveau

Aug 3, 2010

My experience at Bernardi Honda was excellent because the customer service was excellent and Mo was sensitive to my needs and explained everything I needed to know. This dealership and Mo were very friendly and made sure I was taken care of not only with the car I wanted, but personally too. They gave me a great price for the car I wanted and I walked out of the dealership extremely happy. My overall experience at Bernardi Honda and with Mo was more than great, it was outstanding!

ratedealership

Aug 3, 2010

Bernardi Honda is a great dealership in every single way!The staff is extremely helpful and friendly and their patience is over the top. Muhammad Ali was my sales consultant and he did a marvelous job! My parents do not speak English and he took the time to explain everything to me and then let me translate it, but he also found someone who could speak Spanish to make my parents feel comfortable. In the finance department JC did an awesome job and I finally got approved!I recommend this dealership without a doubt. I only have good things to say and if they treat everybody the way they treated me and continue with the good work, I am sure they will get the President's Award again!Thanks Bernardi Honda for my new Civic Coupe!!

psconn

Aug 2, 2010

calm, rational and straightforward are not the attributes of most salesmen, but they completely suit Mr. Ali and his colleagues.I would absolutely recommend them, and have. They offered a fair deal, a solid product, and prompt and professional service.When I need another Honda they will be my only stop

breardon

Jul 26, 2010

I am a no-nonsense customer. I did my online research, received three quotes and visited 4 dealerships before purchasing. I had my checkbook and was prepared to pay cash. I was not interested in a best friend or a "meet and greet" with four or five managers. I had chosen a 2010 base-model Honda Fit automatic. I had 3 acceptable color choices. I arrived at Bernardi Honda with a print out of their fair internet quote ($800 - $2,000 below the other area dealearships). I called ahead to make sure I could test drive the actual car I wanted to buy. When I arrived, Steve Dionis, the salesman, was polite and well-informed. He had the car I requested ready for a test drive. He was able to cut the entire deal and did not waste my time trying to "sell me up". In an embarrassing turn of events, I could not locate the title to my old car. This situation was not used as a point of advantage at the end of the negotiation and the dealership had an acceptable procedure for dealing with the snag. It is remarkably simple. Bernardi Honda had the promised car on the lot, offered me a fair price and a decent trade-in and treated me with genuine respect.

pmtiernan

Jul 23, 2010

I had a great experience at Bernardi Honda and received a great price for a Civic LX right away on the phone. Mo was professional, friendly and obviously committed to his work. JC in the finance department was amazing to work with as well and really wanted to work with you. It was the first time I can honestly say I enjoyed getting a new car, very different from other dealers! Would highly recommend them to anyone looking for a great deal.

jsmall1976

Jul 20, 2010

I had a great experience with Muhammad and JC at Bernardi. The whole buying process was very smooth, and they walked me through every step. Muhammad went out of his way to make me feel important, and explained every part of the process in great detail. The entire team was very friendly, and I've already recommended the dealership to several friends. Very pleased.

kdalve

Jul 13, 2010

Jeff was a pleasure to deal with! Cut right to the chase on price. Felt like he was working with us and not against us. Didn't feel like we were playing games to get a deal done. The trade was a lot of give and take but again felt like Jeff did his best for us. Jeff went above and beyond in securing our car on time. Car was delivered to the wrong site and Jeff went to get it pretty much on his time so we could get it on time. Had questions and Jeff was always available or just a phone call away. Will definitely check back in when buying in the future. Thanks!

mkleonard85

Jul 13, 2010

I had never bought a car through a dealership before. This was a new experience overall for me. Bernardi, from the minute I walked through the door, was very attentive and proactive towards me. The associates were not overwhelming, but allowed me enough distance to look at what I wanted to see, but also give me water, coffee and help. The associates were knowledgeable and they were willing to work with me and find me exactly what I wanted. I was directed to cars that were in my description and I was able to test drive them. I was given all information I asked for and learned many new things to make my buying experience excellent. I was more than satisfied overall with everyone and my car. As for Meishan, she listened to my needs and found me cars that were exactly what I was looking for. She kept me up to date on all the paperwork. She was polite and experienced. I went to 3 other dealerships that barely even acknowledged me for 30 minutes before leaving. I would recommend Bernardi to anyone looking for a great showroom and professional care. Thank you very much.

paulquang

Jul 10, 2010

We bought our Honda CR-V and the transaction went very smoothly. Moe (our saleman) was a wonderful man, very nice and informative. We will definitely refer family and friends to this dealer in the future. We love our Honda CR-V, it's awesome and we're looking to drive it for another 8-10 years.

Linda Guinn

Jul 9, 2010

I only buy a new car every 10 years or so and this was the most pleasant experience I have had. I shopped online to find the car that I liked with comparisons and fuel economy, etc, the sent a quote request to Bernardi. Someone called and scheduled me an appointment and I was taken care of right away. Tommy reviewed with me the different financing options and took me on a test drive. My last car was a Chevrolet and I really loved driving my new Honda Fit. Tommy took me over to where they were grilling burgers and I enjoyed the feast while I was waiting for the finance manager. Dave in finance got me a much better deal than I was expecting on the finance and a good payment after the clearance sales price. When I came to pick up my car, Tommy had it all clean and went over all the gadgets and helped set the radio staions. I drove away in a beautiful car very happy!

10AccordCpeEX

Jul 9, 2010

As soon as I walked up to the dealership Amir was outside with a smile ready to greet me. We went inside to a busy showroom but he made me feel like I was the only one there. After talking just for a short time, telling himm what I was looking for he was able to find the car I wanted INSTOCK!!! and at a better price thean I expectedEverone in the dealership made me feel very welcome, and will be buying another car from them.The next day Amir even got my girlfriend in a new car at saving her $$$$ on her old car payment.All thanks to Amir.Its true "Bernardi for now, Bernardi for life"

beaumariage.a

Jul 7, 2010

My parents were looking for a certified used car at a reasonable price for the lowest mileage possible. We found our way to Bernardi Honda and started looking. Within five minutes of us being there Mo approached us and asked us if he could help us. All along the process he was great. He answered all of our questions and was very professional. He kept his word and he got everything to us and stuck to our deadline, as promised. Everyone as Bernardi was very approachable, helpful and friendly. It was a great experience and I recommend the dealership to everyone looking for a new or used car. Great service, great prices, great quality. Need I say more?

leelee887

Jul 4, 2010

Just purchased my first car from Mo at Bernardi Honda, while my parents have bought 3 cars from him. I had a wonderful experience and everyone there is incredibly friendly. Mo is awesome... a total professional... and answered all my questions! I would definitely recommend everyone to go to Bernardi Honda and go see Mo if they're thinking about purchasing a car. Thanks for all your help! -Caryn

MIGUELR72

Jul 2, 2010

I WOULD DEFINTLEY GO AGAIN IN FUTURE. MIKE WAS VERY PLEASANT,UNDERSTANDING AND PATIENT BEING THAT WE HAD PURCHASED IN A DIFERENT STATE THEN THE ONE WE LIVE IN SO THERE WERE SEVERAL BUMPS AND CURVES WITH THE GETTING IT BACK HOME WITH EVERY PAPERWORK CORRECT, BUT THANKS TO MIKE AND THE CREW AT BERNARDIS EVERYTHING WENT GREAT! THANKS MIGUEL R.

Mariette

Jun 25, 2010

I purchased a 2011 Honda Pilot 2 weeks ago from Bernardi Honda. I did all my bargaining on the internet and then my husband and I went to the dealership and were introduced to Michael Moushan. Michael was extremely attentive to our needs, did not try to talk us into buying anything more than the car. Other extras that could be purchased were explained to us and also the extra warranty plan was offered but when we declined, there was no pushing or further "sales talk". We went on a Thursday morning, bought the car that day and picked it up the next day. Michael went over the car's features, asked if we had any other questions, had an inspection sticker put on and we drove my new vehicle home. It was a great experience from start to finish. I would not hesitate to recommend Michael Moushan and Bernardi Honda to any of my family and friends.

mg2239

Jun 24, 2010

If you are looking for a Honda, then Bernardi is a great place to visit. On my car search I went to many different dealerships and worked with different car salesmen - it was a lot of the same old high pressure, nonsense business that makes so many people dread buying cars. Living in Worcester, there are closer Honda dealerships, however, Bernardi had the lowest price in terms of comparable vehicles and gave us a great deal for our trade.When we went to Bernardi and met Sara, we knew right away that it would be a different experience. From the time that she first introduced herself she was pleasant, knowledgeable and it was clear she was extremely hard working and wanted to work with us to make the sale. Coming onto this website, I wasn't surprised to already read an excellent review from another person who had the privledge of working with someone like Sara. While finalizing the sale, we actually saw Sara sprinting around the showroom to get things done for us quickly - we completed the entire transaction and took delivery in less than 24 hours thanks to her hard work.If you visit Bernardi, ask for Sara Tittle - you will not be disappointed.Thanks to Sara, Bernardi has just earned a customer for life!Thanks Sara for all of your help and hard work - we love our Ridgeline!!!

satish123

Jun 24, 2010

After getting degraded, deceived and what not by Herb Chambers Boston, I ended up here which made my job pretty easier. Right from the point Miche started showing us the cars and convincing me to go for a Test Drive, they way explained the techs specs of the car, till the point we are out... everything is JUST PERFECT. Sasha is fast enough to explain what you want and what is just for luxury. These TWO people don't sell something to you which is not required for you. They are awesome. Dave got loads of patience in doing ur paper work again and again without a change of expression on his face. HMMMM... he won't explain things though and a kind of guy who can sell anything under the SUN. Has to be very ALERT when u r dealing with him... :PCan say only one thing... you expect one of your friends to be your salesperson..Miche is just like tht.

Anitawolf

Jun 24, 2010

Michael Moushon was a great salesperson, not too pushy, but very helpful. Had a much better attitude than any of the previous dealers I had gone to. It was very busy the day we were there but he gave us the time we needed. I wasn't quite as happy with the business manager part of the transaction. We had to wait a very long time for him, and when we finally got in there I was dizzy from the heat and not eating for so long. I wish I had some idea that we would need to wait so long - if so I'd have gone to get some food before heading into the meeting with the business manager. When we finally got into see him, in my exhaustion I ended up getting sold a bunch of extras I didn't really want I realized after thinking about it and researching. But they later gave me no trouble at all when I went in to get a refund on those extras. They were professional, helpful, and efficient.

ttwintwo

Jun 17, 2010

No pressure sales. Cars easy to look at. Told them what we were looking for and they came through. We bought a used car. We will be coming back to buy a new car. Sales man was very helpful. He took the time to explain everything after we had allready bought the car.

Pha1998

Jun 16, 2010

This is the fifth car I have bought from Denis Swift and the 7th Honda I have bought at Bernardi Honda. My last car lasted 10 years and 191K miles. I know with Denis I will get the highest of professional service and responsiveness. I would recommend ( and have) Bernardi Honda to anyone.RegardsPhil Harris

clopez412

Jun 16, 2010

This was my second time going to Bernardi Honda for a new car. I returned because my first experience was so great and I knew they would take excellent care of me. They answered all of my questions and gave me a great deal. They not only give excellent service before you buy their vehicles but afterwards as well. Their drive up service is very organized and well maintained.

nhasenfus69

Jun 11, 2010

I literally could not be happier with my experience at Bernardi. Josh McClaskey went out of his way to help me with everything and answer all my questions thoroughly. I am currently a Sergeant in the Marine Corps, and have met a lot of car dealers going with other Marines to look at cars and have to say Josh is by far the best one. I would recommend him to everyone, especially if you have been in the military. I do not just consider Josh a car dealer, but a close personal friend, thank you for all your help!Nick Hasenfus

PapaBear85x

Jun 8, 2010

I stoped at Bernardi to get an idea of what cars might be in my price range, and decide how much a month I would have to make payments for. Alex was very friendly and Dan was more than helpful when it came to explaining warrentees and fitting my needs to a payment plan. Everyone was so courteous and the car drives great! Thanks for all the help!

jenhix

Jun 8, 2010

This was our first experience with Bernardi Honda, and we were pleasantly surprised with the lack of "pushiness" on behalf of the sales staff. Although new, our salesperson, Sara Tittle was wonderful. She provided all the right info, or went searching for our answers. It was a pleasure working with her, and we are grateful for her help. From the moment we first walked into the dealership we were impressed with the friendliness of the Bernardi staff. Our daughters took an immediate liking to Sasha, and she helped keep them happy while we talked with Sara to determine the right Honda for us. Since first looking into Honda last weekend, we have heard nothing but good things from Honda owners. We hope that our experience with Honda continues to be a positive one. Thank you to the entire staff who made it possible for us to drive away in our new Honda the day after signing all the paperwork. WE LOVE OUR DARK CHERRY PILOT!!!! THANK YOU SARA TITTLE AND THE BERNARDI STAFF!!!

ycao8201

Jun 7, 2010

Great experiences.I was working with another sales person, but he was not there that day. I went to look for a new car, but found a used one at the lot. I thought like it. Then everything worked out lightning fast. In no time we worked out a deal. It's that simple.thanks!

ahsacher

Jun 6, 2010

This is the third time I have bought a car from this dealer. All three times my salesman was Dennis Swift. I will definately return here for my next car, and will work with Dennis again. I think that says it all. Customer loyaly like this must be earned, and Bernardi has earned it. I also have all of my service performed at the dealership as well. Always reliable, on time and for the quoted price.

jsalkind

Jun 2, 2010

The people I have dealt with at Bernardi have been very professional and go the extra mile to make their customers happy!I look forward to many years of good service and appreciate all of their efforts to make this car-buying experience a positive one!

Ellen A.

Jun 1, 2010

When my 17 year old Honda Civic died last November, I dreaded having to look for a new car. I was afraid I'd have to deal with pushy, high-pressure, auctioneer-paced salesmen. I was, therefore, pleasantly surprised by salesman Steve Dionis at Bernardi Honda. Steve was calm, patient, personable, and knowledgeable about the different Honda vehicles. He gave me the impression that he was more concerned with my finding the right car to suit my needs than with anything else. For example, I was infatuated with the metallic orange Jet in the Bernardi lot that day, being largely wowed by the color. Steve explained that the Honda Jet was a newer design than the Civic and that the Civic had therefore had many more years to evolve--many more years in which the automobile engineers could iron out the design kinks, so to speak. It was a line of reasoning that made sense to me and helped restore to me a sense of proper priorities. Moreover, when there was some sort of problem regarding getting our new license plates and registration in order, Steve kindly went out of his way to drive the new car directly to our home in Needham, so that we would not have to wait to receive the car. We appreciated his thoughtfulness and his going the extra mile (more like ten miles!) to deliver our car to us in a timely fashion. Since then, I've been enjoying driving my new black Honda Civic, which gets good gas mileage--I fill it up once every two weeks--and which is a reliable, safe, and rather sexy mode of transportation.

faverman

Jun 1, 2010

This was a wonderful car experinece. We came in response to an advertisement. This was a no pressure environment. We told the salesperson what we were looking for, he showed us some vehicles and about 2 hours later we drove off the lot with our new car - signed, sealed and delivered. There was no overselling or trying to push us into something we were not interested in. The salesperson understood exactly what our needs and desires were - and met them all. There was no pressure, the salesperson did whatever he could to make us feel comfortable and the transaction went very smoothly.

Bucko

May 26, 2010

I purchased my first Honda Accord from Bernardi in 1984. I keep returning because of the service, friendly environment and professional treatment they give me. What sets them apart from other dealers is the lack of pushing to close the deal "now". They are very patient and want to help you find the right car for you. I never felt under pressure to close the deal. A Bernardi "for life customer".Russ

ks and td

May 25, 2010

from the very moment we walked in we were treated with respect and no noncence genuine caring about our needs. the staff there were also the best of any of the other dealers we visited. everyone there gave us the truth based on our knowledge and they were very organized and efficient. the best dealer we ever delt with in our 35 years of car buying. sincerely ks and td

weinerm

May 25, 2010

My car died at a gas station across the street. After getting it jump started, I called to see if they could squeeze me in to take a look at the battery & starter system. They said to come by, and asking a couple questions about the car's history over the phone, determined I was due for service anyway.They took the car right away, and their driver was able to take me to work and pick me up when the car was finished. They replaced the battery which was the cause of the original issue, and it's been running fine since.My only criticism is that they neglected to reset the oil life meter in the dash (oil change was part of the service they performed), but I figured that out myself.Overall, a great experience and they made sure my car problems did not interfere with my day.

BearLax

May 24, 2010

This is my first new car and the people at Bernardi just made it EASY and friendly. They gave me a price they honored the price and there were no games what so ever they never tried to take advantage of my gender and treated me with the same respect as anyone else. I explained my time constraints because I was finishing up school exams etc and they had my car ready and got me out the door with time to spare. Everything was PERFECT from start to finish Bernardi for life is starting to make a lot of sense and it was worth driving a few extra miles in order to get the Bernardi treatment. I would suggest to anyone interested in saving time money and aggravation go to Bernardi first. One last thing on our way to play the NCAA's Womens Lacrosse Tournament I rec'd a text message from you guessed it my "new friends" at Bernardi wishing us good luck in the game. Thanks again Bernardi and Tim.

BostonHondaDriver

May 24, 2010

I really wasn't looking forward to the process of buying a used car, but Jay and everyone at Bernardi Honda made it as stress-free as possible, with a minimum of sales-talk B.S. Jay even picked me up from the T station when I needed a ride to the dealership.

bstrauss

May 24, 2010

Peter Nannery is the most professional salesman I have ever worked with. He's honest about what he can do for you in terms of price, and he does everything in his power to meet your financial goal. He's incredibly friendly but not in an overbearing, typical salesman way, and he truly seems to care about his customers.The financer, David, is equally professional. He must have made ten phone calls on our behalf to assure us that we had proper insurance coverage before we drove off with our new car (something we should have checked for ourselves). A delight to work with.I would definitely shop again at Bernardi Honda. What a bright, comfortable, accommodating atmosphere. I almost wish I could go back tomorrow just to hang out with the awesome salespeople!

alok

May 18, 2010

It began with the website, I asked for ballpark lease figures over email several times, but the internet rep dodged the question everytime trying to lure me into the dealership (which wastes my time and their time if they can't get me a reasonable deal).At the dealership, everything was pretty standard, till we started talking about pricing, all numbers were hand-wavy and nothing was concrete, and some of the numbers were lies, blatant lies. Money factors that were magnitudes smaller than they actually were if you do out the calculation. So with an equivalent APR of 11% they tried to tell me it was 2.5% and I walked away. And even the last offer was terrible.In comparison I called another Honda dealer and asked for the exact same information and they gave it to me in 5 minutes over the phone and the deal was even better than the last one that Bernardi gave me.

jjmcgee55

May 17, 2010

I went with the expectation of a painful purchasing process. I was happy to be surprised that the process was actually enjoyable. I was shown exactly what I asked for and Mike Moushon was very helpful explaining to me the differences between purchasing a leasing. Mike explained every step of the process clearly and made sure I understood it as well. They picked me up at work and brought me back to the dealership to complete the sale. My new Honda Accord was delivered to me in perfect condition and I actually look forward to having the car serviced at Bernardi Honda because the process looks to be very different than what Ive experienced previously from other dealers or service shops. I highly recommend anyone looking to purchase a Honda in the Metro West area to use Bernardi Honda, you won't be disappointed.

mikebike

May 14, 2010

Very honest and straight forward with you. If it is covered under warrany or some other program they will be sure and give it to you. I like the way you get your car into the garage and then they make sure a rep os there for you to get the quote ready. Also love the free coffee, snacks, inspection and car wash. Bernardi for now...... Bernardi for life!!!

Style54

May 14, 2010

I had the most wonderful experience at Bernardi Honda. Jay Grey was very helpful assisting me in selecting my new car. You should ask for him!Jeff Keast the sales manager was very helpful and worked with us to get a great price. After I finished my paperwork, I met with Sasha, the accessory consultant, who was lovely and pleasant. Overall, a great experience, and I recommend this dealer to everyone!

eisenmam

May 12, 2010

My entire experience at Bernardi from start to finish was ideal. I contacted many dealerships in search of my new Accord coupe and everyone at Bernardi was fantastic to work with. I was not able to make it to the dealership for a week but they were willing to work with me over the phone in a very pleasant manner. Not only this, but something that is very important to me is that they did not make you feel simply like a customer, but a friend of the dealership. John was an excellent person to deal with and I will do all of my Honda business at Bernardi for life.

pension1

May 11, 2010

I had full service on my vehicle twice since purchasing. Each time I had to return the vehicle because the item was not checked according to the check list provided. The first time was the head light and the second time was the brake light. I am wondering if any other of the other work was completed according to the service agreement I paid for. I returned to have my vehicle serviced when the service was due and to have repairs done because I like the customer service, but that was not enough the second time I had to return the vehicle.

Karen Small

May 10, 2010

Many years ago we had our daughter's Jetta serviced at Bernardi Honda. We were always pleased with the service and Bobby Gazza was terrific!! We now have a Pilot and there is no other dealer I'd go to for service. Bobby Gazza is still working there and is the only service employee I ask for to arrange for work needed. He is attentive, efficient and friendly!!

rich8899

May 9, 2010

Amir was a true pleasure to work with. He was extremely responsive and focused on my needs completely.I was disappointed that it took 3 phone calls to get Manny to fax the paper work to my bank and in the end, I had to do it myself due to the fax being illegible (too dark).

frank.v

May 8, 2010

Competence and professionalism of the service adviser Brian who has assisted me since 2004. He explains any issues fully, clearly and leads one to trust his advice and recommendations that gives a sense of security that Bernardi Honda service is performed timely and correctly.

RhondaM

May 6, 2010

My reason for the visit on May 5th, 2010 was to have my 2009 Civic looked at for a problem with the heater. While waiting, I asked to speak to a sales associate because I had a little interest in checking out whether a 2010 Civic would fit in my budget. Josh McClaseky came over and we started talking about my plans for a new car. It can be quite intimidating to consider a car purchase as a single mom of two. He was by far the best car salesperson I have ever done business with. He broke the stereotype of what a car salesman is usually like. He was not pushy, understood what I was looking for, didn't ask me what color car I was interested in immediately, smart, well spoken, professional and very personable. In addition, there were cars being unloaded and he was in between a million other things but he never made me feel like he was rushed. He went over everythign with me regarding the car, the user manual, etc. I never felt like he was trying to talk me into something I couldn't afford. He was opposite of "sleazy". I knew what I wanted and I knew my budget and he respected that completely. Bernardi has an exceptional saleman in Natick and I have already talked to my family and friends about what a great experience I had with him making this purchase alone and it is because of Josh that I feel this way. I would recommend him to everyone. You've got a superstar in my eyes.

dju

May 5, 2010

My experience at Bernardi was a positive one. This was my first new car purchase and I felt it went smoothly.I did not feel pressured in any way to make a quick decision, and when I asked for time (multiple times), I was given as much as I needed to run numbers, consider, and ponder. That was very comforting for me.

tamoliver

May 4, 2010

Thanks to all of you who made my car buying experience hassle free, words can't express enough the ease that you all made me feel. Special thanks goes to Muhammad Ali: you know your business and enjoy doing it, it shows in the way you take care of people you are trying to help. You were great, thanks again for all your help. Best regards,Tammy

Tough Customer

May 1, 2010

My wife and I were treated with respect by Amir, the Bernardi Honda salesman who assisted us in a test drive and other matters. Interactions with his supervisor and the business manager were similarly professional.We studied information available at truecar.com regarding the vehicle we were interested in before visiting the dealership. This was very helpful to us, not only for our education about the model we studied, but also for eliminating potential uncertainties during negotiations for our new Honda vehicle. I think that the dealership staff also felt comfortable with how we negoitiated.I will return to Bernardi Honda, and seek out Amir for assistance for our second Honda purchase, sometime in the future.

MapReaderMan

Apr 29, 2010

Having had mostly unpleasant experiences at other metrowest auto dealerships over the past 30 years, I was quite surprised with Bernardi's friendly, knowledgeable and hasslefree sales group. As a result, I purchased a pre-owned 2007 Accord EX-L. I have to mention that Alex was a superb and trustworthy salesman throughout the whole process. Regarding price, Bernardi and most other Dealers use the inflated Kelly Blue Book values, which are Dealer asking prices, not what the market value is. I negotiated using Edmunds True Market Value (TMV) price range. Amazingly,I was able to settle within $200 of the midrange "outstanding" TMV. Kudos to Alex, Lisa Donovan and Josh on the sales team for instilling confidence in buying a car from this Dealer. The only downside was a lot of time spent waiting to test cars. Use their on-line listings to review car availability with free carfax reports before going onsite. Lisa can inform you if your choice is still available. This is a busy dealership so be patient. A plus is the number and variety of pre-owned cars on the lot. I highly recommend a visit to Bernardi Honda as an alternate to other Dealerships.

latshaw.william

Apr 29, 2010

I bought a certified preowned car at Bernadi that I like very much. Unfortunatley there was a leak in the roof that brought a small amount of water into the rear seat. I was not happy about the problem but Bernardi was fantastic about making me whole. The problem was not part of the certification process although it is quite extensive so the cost was on me. They felt it was not right that I should have to pay and got approval from the regional director of Honda to reduce the fee to a nominal amount. Everyone that worked with me has been excellent about this. They really do take care of you like a family here.

Bucko

Apr 21, 2010

I am very comfortable working with the service dept. I trust their recommendations. I purchased my first Honda in 1984 off the showroom floor and it was the best decision I made to buy a Honda Accord. I will be getting a new Accord soon and there is only one dealership for me - Bernardi

jaggonz

Apr 21, 2010

My wife and I are very pleased with the courteous and professional service that was provided by the sales and financial staff at Bernardi Honda. We have been so satisfied that our most recent car, which we picked up yesterday, is the 7th vehicle that we've gotten at the dealership over the years.

latshaw.william

Apr 21, 2010

Very friendly, helpful, knowledgeable, and on timeGreat job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sharon A Reidy

Apr 21, 2010

I have never experienced such genuine kindness and interest when leasing a car. Denis Swift was the nicest gentleman ......full of knowledge and appreciation for my goals. I would recommend that perspective buyers seek him out if they choose to use Bernardi Honda. All the people who work there were very helpful . Might I simply add that I LOVE MY NEW CRV ! Thank you , Denis. I'll see you again.Sharon

timomc1

Apr 21, 2010

I had a 6:00pm appointment for a simple oil change. I got out of there after 2.5 hours and much attitude from the service representative. I can understand getting behind due to a staff shortage, but please call your customers and let them know ahead of time that oil changes are running over 2 hours!! Ridiculous!

jlpow

Apr 17, 2010

We came to Bernardi to lease a CRV. Muhammad met us at the door and was polite and courteous. He answered our questions, explained all our options, and he was not aggressively pushing options we did not care for. In the end, we leased a vehicle that was above what we originally planned. Everyone was very helpful at Bernardi, particularly Muhammad, and it turned into the best car buying experience we ever had. We would highly recommend Muhammad and Bernardi!

scrub009

Apr 10, 2010

I had a great experience at Bernardi Honda, where I bought a Honda Fit. Josh McClaskey is truly a car salesman with integrity. He was very honest, up front, and no bull. In fact, we had such a great experience with him that he is now a friend. I'm recommending him to everyone I know. David Rosendahl, the finance manager, was also great. He was very fair and was not out to simply get more money out of us. Like Josh, he was very friendly and made the overall experience fun. I never thought buying a car was fun until I went to Bernardi! They have fair prices, friendly employees, and a lot of integrity, which is rare to find at a car dealership. I look forward to getting all my service there.

jntdxtr

Apr 8, 2010

I had such a great experience at Bernardi. I wasn't even sure I wanted a new Honda. I knew my lease was ending, and I was planning to go with a used car in order to own something that I could turn in at the end of a loan, for a trade-in. Mike Moushon made it clear that yes, he wanted to sell me a car, but that he also wanted me to get the best option and deal for me. Then, when I worked with Dave Rosendahl in the business side, he helped me understand that I could in fact buy the car for a similar price. I got a great and reliable new car, for a fair price, and I had fun doing it. These guys are awesome..I'd recommend them to anyone.

Kenneth G

Apr 5, 2010

I was very happy with everyone at Bernardi. Everyone was friendly, and accomodating. We received complete instructions about our new car, had a nice test drive. Michael Moushon was very nice, explained the car features etc...I would recommended this dealership to everyone and I would certainly return. We give Michael Moushon all 5's.

Bob-L

Apr 2, 2010

I always feel very comfortable to bring our vehicles in for service.Brian Hendricks guides me very well. I am always confident that he willresolve any service situation. I appreciate his concern and attention to myneeds.

lw

Apr 2, 2010

Bernardi Honda is a great dealership and they have lots of knowledge and expertise when it comes to the Honda brand . They stand behind the Honda brand and support you with any questions or concerns you may have . My salesperson -Muhammad Ali , did a wonderful job at providing me with service and comfort when putting together a deal to buy a vechicle . I felt totally comfortable and at easy . All of my questions were answered and I had the support I needed to move forward with buying a car from Bernardi Honda or Natick . They have a customer for life !!!!!!

rmongeau

Mar 22, 2010

Denis listened and understood what I wanted to accomplish and targeted the right car to meet my needs. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

pjgrady

Mar 18, 2010

Great buying experience. I was not pressured at all and was made to feel very comfortable with the whole process. Knowledgeable and friendly sales rep. Fair price.Will go back for service based on this buying experience. I have had experiences with other Honda dealers in the area and this was by far the best

SkiMan43

Mar 18, 2010

I didn't have a resveration but was having a problem with my car. Bernardi Honda had one of their best techs go out with me on a ride. When I got up to over 50 miles an hour car would lose power. The tech knew what problem was from the ride. Bernardi Honda fixed the car while I waited. Their price was very fair. I would recommed anyone with a Honda to go to Bernardi Honda.

marilyng

Mar 17, 2010

Everyone was very friendly, polite, and went out of their way to be accomodating.We were shown around the dealership, and all your services were explained to us. Everything we needed to know about the new car was explained very clearly. We would definitely recommend this dealership to anyone who asks. This is our second purchase at Bernardi Honda. I especially appreciate being able to pick up the car in one day, and having the registration completed along with a free tank of gas. Many, many thanks to you all.

StephanyK

Mar 14, 2010

I purchased a 2007 Honda Civic this month. I had a great expeirance with purchasing my new car. Armir showed great customer service skills and made my car buying experience easy and enjoyable. I would deffinatly recommend Bernardi Honda to my friends/family.

Soxxfan

Mar 10, 2010

I bought an Accord from this dealer in 2004. Loved it. Traded that in for a new Civic in March and had another good experience at the same dealer (Bernardi Natick). I've been pretty consistently impressed with the quality of the service and sales departments. I really like this dealer. Shifted from Toyotas (which I owned from 1981 to 2004) and never looked back.

fuferfi

Mar 9, 2010

This was a great dealership to work with when I recently purchased a new honda CRV. All the employees were very friendly and accommodating and the salesman Muhammed was great to work with. He was professional, courteous, and really tried to please! I gave all high marks to this dealership because I would recommend it to a friend.

frannie28

Mar 8, 2010

I have only had a nail fixed in my tire and one oil change (free) I understand that the next oil change will be $38.95 which I feel is extremely high.My experience with buying my car was very good and my salesman, Steve Dionis was very accomodating.

talltech1580

Mar 7, 2010

i bought a new honda crv via the internet. i thought the price was very reasonable and was pleased with the attitude of the internet person, darrick. i chose mohammedali (really !) as my salesperson as he was highly recommended on this site. i have to say that i was disappointed in his treatment of me and my husband over the phone.he wouldn't give me the final total (vehicle, sales tax, registry fee, etc.), which ireally needed since i was going there (50 mile trip) with a registered check. he told me the final total had to come from one of the money people, so i was transferred to that person. he told me the total had to come from the sales person. my husband called back to talk to muhammed who was obviously aggravated with us enough to say "oh jesus" under his breath. when my husband called him on it he was apologetic, but the damage had been done. when we went to the dealership we were given to peter annnery who was very nice andequally helpful. he arranged everything for us, we never felt uncomfortable or rushed. the day we picked up my car, peter had to leave to deliver another car to a customer in new hampshire. even though i was sure he was anxious to leave, he never let on. he was pleasant, respectful, calm and helpful. he performed all of the tasksthat his job required with a smile and a good attitude. i would definitley recommend this dealership and peter nannery. the only bitter part was the dealing i had with mohammed, but i made sure a sales manager was made aware of his actions. don't let one a--hole ruin your total experience ! i have bought many cars and consider this time the fastest, best, and easiest due to bernardi's policies and most importantly, my salesman, peter nannery. he ought torun for the senate. if scott brown can do it, so can he !

thomasps3

Mar 4, 2010

Fantastic service. Very quick. Amanda was very helpful and thorough and got me and my 2 kids(ages 5 and 2) in and out in a jiffy....and the car runs very nicely now. I thought all and all, this was one of the best experiences I have had in a service department THANKS!

honda08

Mar 4, 2010

I called to schedule an oil change and was talked into a 10,000 check up. In reviewing the list of things that were checked for the check up, it doesn't seem that it should have cost me a $100+ more than an oil change. When I go in for an oil change they usually check most of those things for the cost of the oil change...

Mark Melia

Mar 3, 2010

The overall experience was very good and I felt very fair. The car was delevered when it was supposed to be and in pristine condition.The financing was at a lower rate than extended to me by AAA and I felt that AAA was giving me a good deal. I would gladly send a friend to see Mohammed for their next car.

dubinerd

Feb 20, 2010

The sales person did everything he could to help us and made it as quick and painless as possible. We would definitely recommend him to our friends. We are planning to replace our second car (Honda Accord) within the next year - and definitely plan on working with Muhammed Ali again! When working with all of the other people at the dealership - he assisted to make everything go smoothly. We really appreciated his work ethic.

jim

Feb 19, 2010

I hate buying cars because I despise the inevitable confrontation about price. These guys took that completely away and made the experience actually enjoyable. I appreciated the NO PRESSURE approach. Mike and Seth are really likeable people who look you straight in the eye and answer your questions. I especially liked the way Mike adapted to the type of communication I needed. He was quick and responsive via phone, via cell phone messaging, and via email. I'd recommend these guys to anyone looking for a good car-buying experience.

gornstein

Feb 16, 2010

I was late in having my 90,000 mile check up, so at nearly 100,000 miles I had it. I was told how much it would cost and I did mention that I knew they post coupons on the web site. When I made the appointment, I was told that I could use the $30 coupon for the extensive service. I brought the car in during the evening and I was also given a free loaner car. They called me first thing in the morning and was informed that I needed both front and rear brakes. I said that I would have to discuss it with my husband. Which I did. I did ask if they could do better on the price and was given 10% off on the brake job. However, this entire service and parts cost me $975. A big shock!!! As I like to have Honda parts, I did agree to the service, but that is such a steep price to pay.

marykate

Feb 16, 2010

I dropped the car off the night before.Matt was very attentive. He called me in the morning to review the cost of my service. He answered all the questions that I had. When the car was finished he called me to let me know that the car was ready for pick up.

mrdiorio

Feb 16, 2010

We had a problem with noise from the clutch in our 2007 Civic and had previously taken it to another Honda dealer twice without the problem being resolved (some lubrication done, but only worked temporarily--a couple of weeks). At first, Bernardi Honda was not able to duplicate the problem, but Brian, the service advisor, persisted with a technician and the service manager and ultimately had to ask us to go to the dealership to take a test ride to attempt to duplicate the problem. He expressed his regret at having to take our time to visit the dealership again for the test ride, but this seemed to be the only option left. During the test drive we were able to immediately point out the issue (which may have been because the car was "cold") and Brian and the technician quickly determined a new hydraulic unit was needed. They ordered the part and promptly fixed the problem. We appreciate the courtesy throughout and the persistence in finding and fixing the problem.

ftrang88

Feb 14, 2010

Bernardi honda really showed that they know everything there is to know about Honda cars. They are friendly, welcoming, and they are quick with their paperwork. They also have a great facility that provides a lot of utilities to their customers. Their service center is very impressive. Our seller, Raul, even came in on his day off to get us our car before a snow storm. Overall, buying a car from Bernardi Honda was an enjoyable experience.

cstagno

Feb 13, 2010

Muhammed Ali was very helpul during my car buying process. He stayed late on a Friday night to help me understand the various amenities of the Honda Accord. He made himself available on Sunday to discuss pricing options and to close the deal. Muhammed was very professional and also a good negotiator. I would consider going back to Bernardi and Muhammed in the future.

afjor

Feb 11, 2010

My husband I visited Bernardi Honda on the 3rd of feb. to buy a used car a 4x4 we got the CRV. When we got to Bernardi's We were greeted by Muhammad Ali. Muhammad was very nice and patient with us, he took time to answer our MANNY MANNY question and made sure we were completely satisfied with his answer before moving on.At the end of the sale he did not just say here is your key's have a nice day, he took the time to go over all of the paper work with us and he even went over the car manual with us too, that was a first for me, I have bought 3 cars in the pass and no one has ever done that before. Muhammad then took time to explain some of the feature of the car and how it worked, I left Barnardi feeling like I just bought a car from my big brother who was looking out for me. Thank you Mr. Ali, I will most certainly buy my next car from Muhammad.

Acura111

Jan 29, 2010

The sale person that I dealt with, Mohammad Ali was great. Also the guy that prepared the paperwork and the service consultant were great. The used car manager an Asian guy that Mohammad was dealing with was giving hard time to Mohammad and was not reasonable at all. I spent around $24,000 in a used Acura and he did not appreciated my business. He even did not say congratulation or thank you to me and my wife when we close the deal. But thanks to Mohammad the deal went through.

george3644

Jan 28, 2010

My wife and I walked into Bernardi to look for a new car for her. We had already been to a few dealers but I wanted to see what Bernardi had to offer since I had leased a car from them many years ago. Mike Moushon was the first person to greet us. His friendly demeanor and tone made us comfortable right from the start. Our negotiations with him could not have been easier. We could only pay a certain amount per month and he was able to work with us to get to that figure without a hassle. In the midst of negotiating for my wife's car, we got to talking about my own situation. I was in a bad lease that I wanted to try and get out of. Mike and his team made that happen! Four days after picking up my wife's car, I drove out of there with a new car of my own! I highly recommend going to see Mike if you're looking to buy/lease a car at Bernardi! The entire staff I dealt with at Bernardi was a class act. I also dealt with Dave Rosendahl (Business Mgr) who rocked, as well as Scott Wells (Sales Manager). Everyone was incredible knowledgeable in their respective areas and I was made to feel like I was "part of the family."

sandie17

Jan 28, 2010

From the moment I walked in to shop for a car, the experience was totally positive. I had been to other dealers, and they paled in comparison to Bernardi Honda in Natick. Michael Moushon was the kind of salesperson that people dream of - extremely knowledgeable, not pushy, in sync with the customer's needs. I never once felt pressured to buy. I am used to a salesperson literally ignoring you after the sales purchase. Not at Bernardi Honda. And when I bought my car, Michael again checked to see how I was doing, to assure me that any problems I might have, he and the staff would be there. I have my own rating system: I call it the 4C'sC - comptetency (knowledge)C - Courtesy (politeness)C - connection (understanding the customer)C- care (service)In my opinion, Bernardi Honda has an A+ in all these areas. I hope this was helpful. I made this as informative as I could.

tomfriedman29

Jan 26, 2010

I had an excellent experience purchasing a certified pre-owned car from Bernardi Honda of Natick MA. This was due almost entirely to Denis Swift, the sales consultant who worked with me to select a model and choose a car. Denis is a mature, very experienced sales consultant, who has vast knowledge of the Honda product line, and impeccable manners and style. His attitude is to find the right car for the buyer, not just make a sale. With Denis I test drove a Honda Civic and a Honda Accord. When I discovered that a new Civic was too cramped and uncomfortable for me, and that a new Accord was beyond my price point, Denis suggested a pre-owned Honda. We looked at several pre-owned Hondas on the lot, but I wanted to shop an additional make before proceeding with considering a pre-owned.Once I had decided that the Accord was my choice of car, I went to the Bernardi web-site and found several vehicles that seemed to fall within my age/mileage/price range. I went back to the dealership and test drove my first choice car with Denis. I liked the car, and Denis pulled the documentation that showed how the car had been prepped to qualify as certified, and explained to me the work that had been done so that I could feel comfortable with the purchase.Denis also took me on a tour of the dealership, including a trek through the service area where there are lots of service bays and actively working technicians, and explained service hours, procedures, etc.Once the purchase price was negotiated, the process was simple and quick. A short meeting with the business manager to discuss financing, a quick closing (give them the money), and then pick up the car, inspected, licensed, clean and ready to go at the time promised.This is an impressive dealership: big, clean, lots of people doing lots of work, lots of cars on the lot. I heartily recommend this dealership, but make sure you ask for Denis Swift!

thinkbobdr

Jan 24, 2010

I bought my Honda Pilot from Bernardi with Mike Moushon as my salesperson a few weeks ago. The dealership didn't have the Pilot I wanted and Mike ended up driving to Vermont to get mine. Like any salesperson Mike wanted to sell me a car but he didn't pressure me and worked diligently to get the car that was right for me. Mike is a straight shooter and I would readily recommend working with him if you are interested in a new Honda. This is my fourth Honda from Bernardi and I've been happy with both the sales and service for each one we've owned.

ispapok

Jan 22, 2010

I got my new Odyssey EX-Res at Bernardi. It's my second car I got from them. They have a slogan "Bernardi for Now Bernardi for Life" - kind of cheesy I though but that's exactly how it's working for me so far :) Not only I got a great price but entire experience was very pleasant, honest and stress free. My Sales person was Michael Moushon - extremely easy to deal with, knows everything there is to know about Honda cars and very professional. Also dealt with their sales and financial manager - also a very good experience.

Maxmark3

Jan 21, 2010

The reason for my review is because I was looking at many different car options and I liked the Honda Crosstour but was also interested in other cars. Mike Moushon's followed up was second to none. He kept telling me that he would find a way to get me in this car at a price I felt was competitive.I have owned a sales company for 27 years and I would be proud to have him on my team ! Honda has a great salesperson here !Bruce Masucci

ritz135

Jan 15, 2010

Muhammed was very friendly and professional. He clearly knows everything there is to know about Hondas from his 18 years of experience. I first went in to look at a 15 year-old used car, and from the very beginning I was treated the same as if I was shopping for a new car. Everyone at Bernardi was friendly and pleasant. They also cleaned up a few minor rust patches on the car for free.

tvboatfilm

Jan 4, 2010

Muhammad Al1 was my service rep - Mo for short - and he assisted me through every phase of the sale (trade-in) and purchase process with a high degree of professionalism. I recommend Bernardi and Mo highly for their thoughtful and considered approach.

basully001

Jan 1, 2010

I gave Bernardi Honda a great view due to the following reasons: convenient hours (after 5:30 PM), comfortable waiting area, quick service-time and professional, very friendly service people. Friendly service includes driving directly into the service area/garage and being greeted and instructed on where/which service rep to see.Barbara Sullivan

flammey

Dec 31, 2009

Mo Ali is an excllent sales person. He listened to us and cared about about our auto needs. He was attentive and ensured that the sales process went smoothly. This was our second car that we bought from Mo, and we would highly recommend him to anyone looking to buy a Honda, or for that matter any new car.

PhilS32767

Dec 31, 2009

Service completed quickly and correctly.I have only *one* complaint: can we get the management to stop requiring its employees to say "Bernardi for now, Bernardi for life" every time they answer the phone? It really wears thin pretty quickly.Also, for the proprietors of dealerrater.com: what's with the 250 word minimum on reviews? That is an annoying and unproductive requirement. The first sentence I wrote above -- 42 characters -- was all I needed to tell you *why* I gave the dealership the rating I did.

spatel123123

Dec 29, 2009

My Review of Bernardi Honda:I really enjoyed my service experience at Honda Bernardi in Natick. I took advantage of their courtesy shuttle service and met an amazing gentleman who was respectful and inquisitive. We were driving in poor weather and he knew a short cut that saved about 30 minutes of traffic time by utilizing back roads. While I thought the charge for service was a bit high for what basically amounts to an oil change (7,500 mile svc), I took advantage of web discount coupons and a free car wash offering so it made the higher price more acceptable. They quoted a price, did the work in a timely manner and called me before the noon dealine that we had mutually agreed on. The charge was in line with the price quote. The shop was clean, the agents dressed smartly, and I was treated with respect.I had a miserable purchasing experience at Boch Honda in Norwood after the representative in Natick inspired me to purchase on Odyssey instead of a Sienna. I did get an aggressive price from them that Bernardi at the time couldn't match. I felt badly that we couldn't buy at Berardi but I always knew that for service I would have my work done at Bernardi.After this experience I will return to Bernardi for follow up service. Bernardi for now..Bernardi for lifeShailesh Patel