ab24weaver

30 de jun. de 2016

Was in car accident on april 1 and after 3 months my truck is still not repaired, no one calls me to keep me updated on status and went i call them they tell me they are short handed and that they are too many cars being worked on . If they would of told me this before i would of gone somewhere else. They have not met three date lines already and now they stop giving me date lines and no one has call me since june 9th. Thinking they just dont want to fix my truck. If possible wound not give one star on this

Sarai Holloway

1 de jun. de 2016

I want to post a Thank You to Bert Ogden GMC, Mario (Manager) & of course Jacob for the painless car buying experience. There was no pressure from the salesman and at every step of the process, the staff worked to meet all requests presented in such a short time. I was in town for a few days and Jacob (my Sales Rep) was patient and informative describing different vehicles meeting the criteria given. I think I put the pressure on him to find me a vehicle, at the right price and to include my trade in with no $ down all in a day's work. After selecting the SUV that fits me & my 6 kids, he worked quickly to close the deal so that I can report back to my unit (I'm active duty military). I purchased an Acadia and look forward to my next purchase (upgrade) from Bert Ogden GMC. The follow on care for has been exceptional. I have received several calls from Jacob just to ensure continued vehicle satisfaction. He is very honest and is definitely an ASSET to their sales team and represents what a real sales person should have and represents himself in a such a manner that makes me proud to own a GMC from Bert Ogden! I will be a life long customer.

cori18

16 de sep. de 2014

I had to call service again at 4pm and was finally told leak was located, Alfredo wanted to know who had replaced the windshield, told him it had not been replaced since I bought it there just about 2 years ago. Said leak was coming from a gap where seal was broken. Said it would get repaired tomorrow, that I'd have to leave it. Told him I couldn't my only source of transportation. Said he'd let transport know to pick me up so I could get my car. Well had to pick up my car without repair of the leak. Returned it this morning to get window fixed, he said there would be no cost. While sitting there again waiting on transport to bring me to work, I overheard a conversation about loaners (cars) and how they were available but not for oil changes, this was not offered to me, it sure would have made things simpler and I wouldn't have missed 1 1/2 hours of work. Well anyway even though I was not treated or offered this service, I am glad my car is getting fixed and at no cost to me. Thank you Bert Ogden. I would not entrust the care of my car to anyone else. Now I'm hoping they'll get fixed before the end of the day and perhaps delivered to me at work before 5. Just wishful thinking on my part.

Mariano123

13 de jun. de 2014

At our arrival we knew what we wanted. We drove the Sierra 1500. A very nice truck. The problem started when a sheet with pricing was brought in. We were offered $13,000 for our 2013 Buick Verano. We found out that it was worth $18,700 by refinancing. We were offered only $ 4,000 worth of rebates. Then to top it off we were charged for $1,700 because we had not accepted to pay for a package which was already applied to the Buick Verano when we bought it. Imagine to charge us for something already bought and payed for. A week later I was able to go to another GMC dealership and within 3 1/2 hrs I had bought a GMC Sierra sle Texas edition for a very good price with just over $ 8,000 in rebates.Im well aware that any dealership is a business first, but it stays in business by returning customers. We tried to be those customers but were shushed away. Ni modo. Better luck next time. Mariano

Pickrell

9 de oct. de 2013

Very good sales staff, friendly, and reasonable to work with. Got to meet most all of the people that will be working on the Buick. Thank you.

Jmatamoros

27 de sep. de 2013

Good experience and I got treated very nice. Also I was never rush into anything nor was I push tours anything I didn't want.

Kvaladez1977

25 de sep. de 2013

I have taken my GMC Sierra for routine service and repair for the past twelve years. Chris Hatzold and his team have been nothing but helpful in caring for truck. The staff is friendly and very knowledgable when comes to their product. Many thanks to everyone at Bert Ogden in Edinburg.

Adieno somar

24 de sep. de 2013

Thanks for the fast and friendly service, Alfred made it fast and easy, I was offered to wait in the waiting area I was offered coffee or water together with sweat bread, or if I didn't want to wait they had someone take me home or else where then they would pick me up later after the vehicle was ready

sharlotte01

20 de sep. de 2013

I am a long-term customer of Bert Ogden, and one of the reasons is the great service I recieve from the dealership and Cris as well as the other employees immediate attention --- very detailed, very friendly, very respectful, and I never have had to bring the vehicle back for lack of or any mistake in service.

pawelepj

19 de sep. de 2013

They picked up my suburban from the office which saved me time. They kept me informed of the work with respect to how long the repair would take and the cost of the repair.