Used Cars for Sale at Big Star Honda in Houston, TX

Carbuyer16

Oct 30, 2016

Excellent customer service even when you arrive just before closing time! It was a great experience and we were able to drive away with the car we wanted and are very satisfied with both the car and the service we received!

Lily

Oct 26, 2016

It's the best experience to purchase my new Honda Accord last week at this dealer. The most impressive is the sale man I had, Mr. Anthony Nguyen. Price bargain, paper work process, and finance were as fast and easy as I bought grocery. I feel very lucky to buy my car through this honest sale man. Thank you very much , Mr. Nguyen.

Kflu

Oct 22, 2016

The smoothest car buying experience I have ever had. Everyone was friendly. Financing process was smooth and quick and It didn't take all day!

rebekah c

Oct 14, 2016

Great experience, friendly and informative sales people

Amber Maslar

Oct 11, 2016

I love this place and Steve fountain like the fountain drink is the best I got a brand new accord for 19400 in the color I wanted :) it was awesome love my new car and they really took great care of me I'm so thankful I choose big star Honda I also get free car washes for life :)

Ralphie

Oct 11, 2016

Fromt the moment you walk in, to seeing the car, driving it, and finally signing the papers, everyone works with you to have the best experience possible.

Ovidio Bustillos

Oct 9, 2016

Excelente experience great service real knowledgeable in the business and rest helpful. Great variety of vehicles and options. Excelent business department and the attention was complete and the explanation of features in the vehicles was very specific and with plenty of help from all the sales members the shopping experience was real good and the final product very satisflying. We would recommend all our friend and family to visit and aquire Hondas from lone star dealer any time

Bethany

Oct 8, 2016

Wonderful people! Ask for Geraldi, he made the process very simple and easy.

Marcelena

Sep 28, 2016

First time buying a car. Love the service. Dealer did whatever it took to get me in a car.

Tim H

Sep 27, 2016

My sales person, James Ferguson, did an excellent job of helping me through the entire process. I let him know that I didn't have a lot of time to make the deal, and complete the deal, and he listened to what my needs were. He found the car I wanted, in the color I wanted, and went to retrieve the car from another dealership so it would be there on the day and time that I needed to close the deal. He even followed me home in my old car and gave me a ride back to the dealership so that I could pick up the new car. The entire experience was pleasant and efficient, and I would definitely recommend big star Honda and salesman Steve Ferguson to any friend that needed a new Honda.

Trevor

Sep 18, 2016

Anthony Nguyen is a great salesman! The atmosphere was great and people were nice overall there. I would suggest this dealership over many others in the Houston area.

Edgar Rodriguez

Sep 17, 2016

Edgar Rodriguez has outstanding customer service. I recommend him to anyone coming to Big Star Honda.

JAY HUYNH

Sep 17, 2016

I bought a new accord 2016 in this dealer. Anthony Nguyen who is a good salesman is so enthusiasm to help me find what I need. I have some friends who also need tof buy a new car. I will recommend them to come this honda bigstar and get the best cars they want.

Carmen C

Sep 4, 2016

This is the second car that I have bought from Big Star Honda, and I am happy with how smoothly the entire process went. Enrique and Danny were extremely professional and courteous.

EBlain

Sep 4, 2016

My sales person James was very helpful and was able to get us in a 2017 sport accord Honda I Love my car and would recommend him to go see him very knowledgeable as well. Thanks Mr.James and also to the finance managers and business office they were awesome

Cantex

Aug 27, 2016

Great buying experience! Dylan Thornburg and Bert were excellent!

carguy flores

Aug 24, 2016

i took my 2013 Civic in for sunglass repair(the glass and gasket are one piece).the estimate came back and the part alone was $580,the labor was $990! After a quick search online,i found that it literally takes 5 minutes to remove sunroof glass. I ordererd online($380 shipped) honda genuine part under full warranty.i removed the old sunroof glass in under 5 minutes.I spoke with a service rep Khara and she assured me they had to remove the headliner and "everything" on top to do the job.WRONG.They were trying to charge me $990 for 5 minutes of work.i sent emails to the service director garry morris and others and still havent got any replies.dont take your car there,they are out to rip you off!check online and you can usually find the answer.

H_Gio

Aug 20, 2016

Second car I got here..and with a low interest rate on it..Michael Nguyen did all he could to help me once again and he did it..really recommend this place for people

Hector benavides

Aug 15, 2016

Good sales and finance team very courteous Team works with customer until the deal is right

Bharat

Aug 2, 2016

single star because by default i need to rate in order to post...otherwise negative star...Senior Sales Consultant( Dylan D Thornburg) is nothing but a receptionist. Though he is designated as above he doesn't have access to the prices("numbers" as said by his general manager) ..so i did not understand why we are dealing with him for rate negotiations. NEVER EVER believe in his words.. WORST Exp when compared to any kind of sales executive... We wasted more than 3 hrs and after 3 hrs manager came and told he doesn't have access to numbers..so what ever we negotiated its waste and when asked why we were being negotiated he simple apologized....For people who think that we should call before we go...we even did that and asked for an estimate.. we also informed him that if he can negotiate a better deal ( 22k for honda civic ex-t 2016) we would come otherwise there is no point in wasting both times. he promised over phone but when we went there he negotiated till 21500 but he quoted 22900 ...this is his scrap management skills.. I was told by my friends that he is not even worthy to waste my time in writing my review but you never know...such reviews might be helpful for others... which in my case i followed some fake reviews..

Joshua

Jun 29, 2016

Worst customer service I've ever had from the Manager all the way down, would not recommend going there.

Joshua Teeters

Jun 29, 2016

Visited hoping to get a new car, salesman was rude, another salesman called me to come back and try again, he apologized and told me that the manager was going to call me and he never did. Instead the manager sent me a email asking how my visit went. So no one on the dealership cares from the Manager down. Will never go there again and I advise you not to as well

WendyT

Jun 21, 2016

Salesman was the rudest person i've ever met. He was conceited and egotistical and talked about how it didn't matter if we even bought a car because he could sell so many. He did not care one bit about the customer and at first i thought it was a poor sales tactic but it became evident that he really didn't care. This has to be the worst service i have had from anyone anywhere. Even teenagers working the window at drive thru's have better manners and they probably know more about cars.

Chris26

May 14, 2016

I will never go to this dealership ever again. The salesman was very pushy. We went in just to look. We told the guy like 5 times we were not going to buy a car today, we were just looking. The whole time the salesman talked about his career as a band promoter and didn't know anything about the specs on the car. We just wanted to get an idea of total cost. Talked to a finance person and again told them we didn't want to buy a car today. They gave us an extended test drive. When we brought the car back and said we wanted to think about it so more and might come back later, the salesman acted hurt and wouldn't even shake my hand. He then proceeded to text and call me everyday for a week asking me whether we were coming back. When I finally got tired of being bothered, I told him we would not be back. He told me I was "not a man of [my] word" even though I never told him we were buying the car. Being pushy, unknowledgeable of your product, and insulting your potential customer is no way to make a sales. Not only have they lost my sales business, they have lost my maintenance business.

Kandace Reese

Mar 30, 2016

My husband and I had been discussing getting a new and wasn't totally sure what we wanted. We went into Big Star because his friend/classmate is one of the finance managers there. But when we arrived we were greeted by salesman whom my husband had done business with at his place of employment. Anthony was very tentive! He made sure all our needs were met. He made sure he had the color i wanted and was shocked that I knew a little of my own research. He talked and interacted with my daughter. He even allowed us into his personal life bragging about the anticipation of his baby boy that would be born any day now. After being approved for the car... Anthony sat with me in my new car and showed me how to work everything. How to connect my phone, working my music, setup my display, and so much more. He made the process memorable and fun! I would definitely recommend Big Star Honda but most importantly my salesman of choice with be Anthony Nugyen!!!!

cphs1968

Mar 12, 2016

Trey the sales representative showed me different ways that I could purchase my vehicle that will benefit me financially I would recommend anyone to come and see what Bigstar Honda and Trey can do for you.I had a good experience buying my car.

big show

Feb 15, 2016

I took my honda for a airbag recall and after I got home I noticed they broke the handle to open the hood. The rep there said it's not there fault, that happens since it's a 2001. I told him you break it, you bought. How is that going to come out if my pocket, when there technician must clearly broke it off. Doesn't make sense to me.

1993supra

Feb 6, 2016

Jim Bullock and Erin went out of their way for me as salesmen.But very bad experience with sales rep Janet Chang.She was all smiles when doing paper work but was impossible to get a hold of afterwards. She was supposed to mail me copies of my paper work but I never received it.I left messages, called her cell, her desk, and the main phone line and she would never answer. I finally went back after a month and she didnt even have the courage to come out and talk to me. Someone else came and spoke with me while she was in her office.

Red2015

Dec 30, 2015

Recently bought a CR V, excellent service, the salesman Stephen Hague went out of his way to see that what I wanted and needed was available. A very good experience and I shopped several different dealers before I selected Big Star Honda.

Anthony/Marilyn

Dec 4, 2015

This dealership treated us like we were thieves with our grandchildren present

MichaelD

Oct 30, 2015

I am a very successful business owner with a great credit rating. Tried to purchase a new vehicle cash from Big Star Honda. You would think it would be a simple transaction. Very dishonest dealership and will consistently lie to you. They quote a price, you both agree, and then later continue increasing the agreed upon price hoping that you will tire out. I have never seen such dishonest price negotiators. The general manager will send you unsolicited emails asking you to contact contact them. When you try to contact them he never returns your calls or emails. They waste incredible amounts of your time. Also they do NOT give the lowest prices in Houston. Not even close. Avoid the hassle.

BJuarez

Oct 25, 2015

Never ever will I buy a used car at this place or any type of car for that matter! Salesman named Cody sold me a used car that I wish I would have never bought! Biggest mistake of my life!!!

ibrkhalil

Sep 29, 2015

I bought a new Honda Accord, my experience was very bad. I swear, if there is a zero star, I would have given them a zero star. Those people are very dishonset and very unprofessional. They have no idea about customer relationship management, they are very careless. I traded in my car on 08/29/2015 and till today 09/28/2015, I have not received my payment check. I am very sad for those people. They lie too much and they do not have to lie. They are selling high quality cars with low quality customer service. Jermey ( financial manager) finished my deal on the same day at 11:00 pm while I have been waiting to get my check for almost a month. Please do not buy from them. They offer the lowest price with the worst level of customer service. Regarding GIMMICKS, it is a xxxx of games. They are group of liers and dishonest. Please stay away from them

Patti G.

Sep 28, 2015

I have purchased numerous vehicles in my 61 years. Without a doubt, the purchase of my new CRV was the most pleasant experience I've had. Marshall Lemmon was fantastic. He made you feel like you were the most important person there. He patiently explained all the features of the CRV. He provided the different options available as well as the advantages and disadvantages of each option. I have been car shopping for the last month and have visited six different Honda dealers. Without a doubt Big Star Honda was the most customer friendly dealer. Patricia Quinones in the finance department was beautiful on the inside and out. She was so helpful and friendly. Thank you so much. I did not encounter a single person at Big Star Honda that did not seem glad to see me. Thank you Marshall, Patricia and Big Star Honda. Y'all are the best!

Customer46

Sep 28, 2015

Paul Jasso was an excellent representative. He was very knowledgeable and professional. He sure does make buying a new car, an easy process. Thank you for your help.

MStanley "Big Fan"

Sep 27, 2015

I came into your store today with my daughter who is looking to purchase a new vehicle. A young man by the name of Paul Jasso assisted us. He was absolutely the nicest and most professional person I have met in a long time. We found him to be very patient and knowledgeable about what her options were and that was very important to us since my daughter was struggling to make a decision about what she wanted. Even though she did not make a purchase today, when she is ready we will definitely come back and allow this young man the opportunity to sell her a car because of the way he went above and beyond a person's normal efforts of pleasing a customer. Two thumbs up for Paul Jasso.

DK

Sep 26, 2015

Paul Jasso is such a great and informative salesmen.

hehe

Sep 26, 2015

Very good and friendly. They are very attentive to my needs and respect what I want. You get more than you pay for. Prices are good. Good customer service.

HondaDriver

Sep 26, 2015

Had a great first time buying experience at Big Star Honda, definitely recommend it. If you're looking for a Honda, this is it!

Kspeak

Sep 26, 2015

Katie gave us great service! She was so nice when we came in to test drive! Customer service on point

Marc Trayham

Sep 26, 2015

Great experience with this dealership! My sales consultant Trey was great and very professional with showing me a 2009 Honda Accord coupe that I had found online. They even worked with me with the little money I had to put down on the car and got my payments even lower then what we originally discussed, thanks to Janet one of their financing managers. I would highly recommend this place to anyone looking for a new, used, or pre-owned car.

car shoppers

Sep 26, 2015

Very pleased with the service. Paul was very patient with us. Would highly recommend this dealership to friends. Had several bad experiences at other dealerships where people are so pushy. Thanks for the service.

Diana461969

Sep 26, 2015

Our experience was excellent. It was our daughters first car buying experience and Paul Jasso did an excellent job in explaining every doubt and question my daughter and we had. He went above and beyond to help us get the best deal for us. I highly recommend Paul to anyone who wants to purchase a vehicle and wants to have clarity and peace of mind. Once again thank you for making sure we were well taken care of. He is not just another salesman he cares for his clients too.

Morerimia

Sep 26, 2015

Thr customer service was a delightful experience,. Listened to my wants and needs, and very understanding. Helped me on making the right choice. Thank you

tracybui28

Sep 26, 2015

He is a great salesman. Gave us a lot of options before buying a vehicle. When we decided on the vehicle he made sure we got everything that we needed. He is very professional and understanding. We definitely recommend him to whoever needs to buy a vehicle.

William Rivera

Sep 24, 2015

From: William & Mildred Rivera To: Big Star Honda top executives To whom it may concern: I want to compliment two of your excellent employees, Orlando Flores sales and Patricia Quijano from financing. They were courteous and professional manner, extended to me and my wife during my recent purchase of a 2015 Honda Acord which I am thoroughly enjoying. Throughout the sales and financing process Orlando Flores, and Patricia Quijano were very patient. They both addressed all questions and concerns in a professional, knowledgeable and non-car salesman fashion. On regards to Financing and SalesI have experience first class service. Over all, I was very satisfied with the level of service and I'll visit this place again when I'm in the market for a new Honda. Please feel free to use this testimonial as you see fit. I would definitely recommend Big Star Honda as well as Orlando Flores and Patricia Quijano without any hesitancy to any of my friends or associates. Again, thank you Orlando & Patricia!!! Sincerely, William & Mildred Rivera PhD Food Science

Courtney S

Sep 24, 2015

I recently purchased a new Honda Accord with Paul. He was was professional, polite, and worked to get me the deal I wanted. I was pleased with my experience.

Hate this place

Sep 19, 2015

Tried cancelling optional services/warranties within the 30 day contract period. Filled out 2 cancellation forms with 2 different people within a week of purchase. It has been 2 months and no cancellation in sight. Keep getting transferred to different people. Meanwhile, I'm paying interest on over $3000 worth of optional warranties. Can't seem to get anyone to actually answer the phone. When they do, they tell me they'll check in to it and call me back. THEY NEVER CALL BACK. I don't recommend anyone to come here, EVER!

Don't Waste Ur Time!

Sep 16, 2015

Tried cancelling optional services/warranties within the 30 day contract period. Filled out 2 cancellation forms with 2 different people within a week of purchase. It has been 2 months and no cancellation in sight. Keep getting transferred to different people. Meanwhile, I'm paying interest on over $3000 worth of optional warranties.Can't seem to get anyone to actually answer the phone. When they do, they tell me they'll check in to it and call me back. THEY NEVER CALL BACK. I don't recommend anyone to come here, EVER!

I H8 bigstarhonda

Sep 6, 2015

WORST car buying experience ever. WORST customer service. Don't waste your time. As soon as you sign the contract you will be IGNORED. Made several phone calls and emails to no avail. People promise to call you back or send an email and it NEVER happens. They got my money and now they don't want to deal with me. TRUST ME, YOU DON'T WANT TO COME HERE!!

Maribel

Sep 2, 2015

It was the best experience trey best took care of everything so smoothly will be coming back again for the next vehicle purchase

AngieTX

Jul 28, 2015

Trey Best helped us get into a newer used vehicle. He was very friendly, as well as everyone we met there. It took a little longer than expected, but in the end we were very satisfied.

Javier Candelaria

Jul 25, 2015

Realy nice dealer and very good service is like a family

Tyson

Jul 16, 2015

I came in and was looking for an Accord. Dylan Nguyen and Jeremy Havard really helped me out, they answered all my questions and I drove out with a new Accord Sport in the same day! Thanks guys.

Karina Valadez

Jun 20, 2015

Buying a my brand new Honda Accord Sports was a very easy and smooth transaction. My salesman Jeremy Havard at Big Star gulfgate made my experience of buy a new vehicle very easy and hassle free, my previous vehicle was totaled and I was really stressed about finding a good deal on a car in a hurry, Jeremy made that process easy offering me the car of my dreams for the price that was in my budget without the haggle,the test drive was great and I love all the features my new car has without the extra cost. I would definitely recommend this dealership to anyone looking for a Honda.

Patrick Sullivan

Jun 19, 2015

Big Star Honda gave me an extraordinary deal that my family could not refuse. They allowed me to have an amazing first car. Thanks a lot to Jeremy, and the Big Honda Crew.

Greg W.

Jun 5, 2015

This was my first car buying experience and Jeremy really made it a painless process. He offered in depth knowledge and sufficiently answered every question I had & made me feel welcome and comfortable. If you're in the market for a car, come to BIg Star Honda and ask for Jeremy!

Asus

Jun 5, 2015

Really excellent experience! Martin (GSM) and Erin were fabulous in getting the deal done in no time (2 hrs). Vey upfront and honest and would definitely recommend this Honda dealer to anyone, especially being the best and lowest prices in town.

Be Generous

May 31, 2015

Thanks to Trey Best and Derek Cooper. Great Teamwork! Very satisfied with the car purchase.

azuochoa

May 30, 2015

Pleasant experience buying our 2015 Honda accord. Smooth and fast transaction. Car buying as we all know can take a while, but we were in and out in about 2 and 1/2 hours. Thanks again Jeremy for making our car buying experience a good one!

Naomi Rowley

May 29, 2015

Jeremy Havard at Big Star Honda is an awesome Sales Consultant and I really enjoyed buying my new 2015 CR-V Touring from Big Star. Tuyen Tran was a great help with the financing as well!

Brenda G

May 22, 2015

My Experience with Jeremy Havard was Excellent and AWESOME!!!!!!!

Javier castillo

May 16, 2015

Jeremy helped with my new civic and also a 2014 Chevy Silverado! Great service, would recommend him.

freebirdintexas

Apr 24, 2015

Aleia James (sales) Janet Chang (finance) were excellent in assisting me in my new car purchase. I work in finance and I will tell you these ladies worked well together like a finely tuned machine making my experience a piece of cake.,,,,,,Thank you both Aleia James and Janet Chang atBig Star Honda!!!!!!

Jaresha DeMoss

Apr 17, 2015

My sales rep Ovi Rodriguez was a major help with me purchasing my vehicle yesterday she was a big help and put me in something reliable and efficient mileage was great I am so happy and Ovi Rodriguez is the best sales rep ever I give you 5 starssssssss...

Chad Tran

Apr 16, 2015

Over the phone, he helped me figured out what kind of car will work for my life style.. even down to the color. Once I came in to meet him, he car was available for test drive & he took his time demo it out. Once I understood its value.. aside from the sexy look of the car. I knew I was buying from him.. Price only doesn't dictate why someone should buy, customer service & the honestly that comes along with it.. is what determines the tone of the sale. Its safe to say after a month of driving the car around... I am still comepletly happy & satisfied with the decision that was made. Jeremy is now one of my lunch buddies.. that only goes to show you.. what kind of person he is.

samzdz

Apr 14, 2015

They quoted you one price on the internet then switched the price when you showed up in their showroom. I was going to buy a vehicle on that night but what a waste of my time. Such con artist.

Lily H.

Apr 12, 2015

I came in to buy a CRV and traded my Durango. Jonathan was with us every step of the way. We weren't sure if we wanted a 2014 or 2015. He showed us both. I love the fact that the 2014 was in one of my preferred colors but had less upgrades than the 2015. He let us take the car home that night to help us with our decision. We came back the next day completely satisfied that it was the car we wanted. Even though there were no 2015s in the color I wanted and no trucks were shipping the color I wanted, I still am satisfied with the deal that Jonathan was able to get us. While I waited for my car to arrived, I was given a loaner to drive meanwhile. When my car came in, I had to resign papers with finance dept again because my car had another VIN. I used the dealers bank and that's when my ordeal with the bank begin. The bank had the original paperwork with the wrong VIN. The bank kept sending notes that if I didn't provide proof of insurance they were going to add it to my car note. We had insurance, but the bank still had the original paperwork with the wrong VIN. The finance dept. at the dealer resend everything to the bank but for reasons I don't understand the bank had not corrected the problem. This happened in Nov. 2014, and I'm still calling the bank in April 2015. Jonathan has been with me every step of the way. He has been on the phone with the bank, sending them paperwork, and resending them. If it had not been for Jonathan, we were so close to just taking the car back because the bank was NOT fixing the VIN and we were already so frustrated. Jonathan has been the saving grace. He has gone above and beyond his call of duty. He cares for his customers and would do anything for them. I recommend Jonathan V. to anybody looking to buy a car from Big Star Honda. He is a professional, caring, hard working, salesman who will be with you every step of the way, even if it's to fight the outside giants like the banks, and that's not even his department.

sedan

Mar 31, 2015

We had a wonderful experience buying a car at Big Star Honda. Derrick and Trey were very easy to work with in finalizing our deal.

Jena Pruett

Mar 25, 2015

This is the Third car I have purchased from Cody West .. Wouldn't buy from anyone else ! Very courteous and professional and helpful. Always a fast and smooth transaction. Thank you for the great buying experience once again ..

aj

Mar 24, 2015

Jeremy Havard made the experience of buying the 2015 cvr a very plesant, painless, and joyfull experience. Everyone that we came in contact with at Big Star Honda was very professionial, courteous, and friendly, we are very happy and stasified with Big Star Honda, A. J. and Pauline Larson

K Hopkins

Mar 14, 2015

Jeremy Havard is awesome!!! Very down to earth person, good conversation & gave me a great deal on my brand new 2015 Honda Accord EX!! Jeremy is truly a wonderful person. Thank you Jeremy!!!! Kerry Hopkins

Timothy Gilmore

Mar 12, 2015

Jeremy was awesome! The process was a little long, but Jeremy never stopped working for us until we had keys in our hand. Jeremy is upbeat, knowledgeable of the inventory, and really made our experience awesome! He's a BEAST of a salesman with a great passion for his job and customer service. I would send anyone to Jeremy. He won't stop until the deal is done.

Juliana

Mar 9, 2015

I just bought my first car at Big Star Honda and totally recommend it! Trey Best and his manager were super nice. Before I get there I was not comfortable to buy the car but then, I saw the car in the internet, got there and was super easy and quick.

AndyJJ

Mar 1, 2015

I can vouch that Big Star Honda is a dishonest dealership. They will increase the price on the accessories like identity theft, weather protection, or nitrogen fee to cover for the reduced discount on the car MSRP. Once done with the negotiating, the finance guy will try to screw you more over.

vigil4ever

Feb 14, 2015

Dont expect to pay the price they advertise, they have add on like identity theft and nitrogen Fee close to $1000. Really!!! Very dishonest dealer.

Emeka

Feb 9, 2015

Jeremy Harvard certainly has a passion for what he does and especially for helping people when it comes to the car buying process. He educated me on what to look for when buying a car and took the time to work me through selecting the right vehicle that would fit my needs and my budget. I have already recommended him to a couple of my friends and will most definitely recommend him to anyone looking to buy a vehicle at Big Star Honda.

Satishkumar

Feb 8, 2015

Jermey was very helpful in purchasing best deal for me at Honda.

Hoppy & Rhonda

Feb 7, 2015

We bought a 2012 Honda Trey Best was our salesman. He made our experience very pleasant. There was a few things wrong with the car, and he got them fix right away. Nice going Trey your the Best. Hoppy & Rhonda

Shyam and Alka Shukla

Feb 7, 2015

We bought a new CRV from Big Star Honda in Houston. Jeremey Havard was our sales consultant. We could not have found a better person than him. He is a plesaure to work with. If we were to buy anoher car, Jeremey will be the person. We have recommended him to our friends.

JACOB L

Feb 6, 2015

I AM VERY HAPPY WITH THE OUTCOME OF MY DAY HERE. I WAS NOT HAVING LUCK ANYWHERE ELSE UNTIL I CAM HERE AND THE STAFF WAS VERY HELPFUL AND DID WHATEVER IT TOOK TO GET ME INTO A VEHICLE. TREY BEST WAS VERY FRIENDLY AND INFORMATIVE. HE WORKED VERY HARD TO GET ME APPROVED FOR THE VEHICLE I WANTED. I TRULY APPRECIATE HIS HELP.

Todd Edwards

Feb 6, 2015

My salesman, Jeremy Havard, did a great job throughout the entire process. He took the time to listen to what I wanted...and he had the exact car in stock. The process was low pressure (which I appreciate) and service minded. I was in and out more quickly than I had imagined. I would buy from Jeremy and Big Star again.

Mohammad

Feb 5, 2015

Jeremy Harvard was great! He put me in car that I wanted.

Zaketh2112

Feb 2, 2015

Thank you Trey and Derrick at Big Star Honda for getting my wife into her CRV. We had an awesome experience, and you two made it all the more so. Kudos to you both.

Paokara

Jan 31, 2015

You get in a accident, your beloved Honda is totaled and now you have to look for a replacement...rapidly. The search process is not one of my favorite pastimes, so I picked a car locator service to see what good can come out of it. Used cars search was not that hopeful and I decided to give a try to new vehicles. Big Star Honda was quick to the reply and had a good offer to what I was looking for, plus the exact trim I was looking for was available. Jeremy was professional in his negotiation and I really enjoyed the whole process. The deal was signed and the finance officer, Patricia, (a very nice lady), took care of the details in no time. Visiting the Big Star Honda is a pleasant experience. Try it sometime. You will not be disappointed.

JOCK JONES

Jan 28, 2015

ON JANUARY 16th I whent in to Big Star Honda looking to buy an SUV.And as i got there i was Greeted By Jeremy and told him what i was looking for he Sprung into Action.So Jeremy sold me an 2008 Nissan Rogue.He was EXCELLENT Very Friendly,Understanding,Courteous,HELPFUL.And there was some Deep Scratches and a Dent he Had That Taken Care of fixed GOOD as NEW.FREE OF CHARGE TO ME THAT MY FRIEND'S WAS EXCELLENT. I RECOMMEND JEREMY TOO OTHER POTENTIAL BUYER'S AT THIS BIG STAR LOCATION. FYI KIM VU THE FINANCE AGENT WAS VERY FRIENDLY AND HELPFUL ASWELL EXCELLENT EXPERIENCE BY TOO GOOD PEOPLE. THANK YOU JEREMY FOR YOUR GENEROSITY.

Mike and Theresa

Jan 26, 2015

The whole experience was outstanding customer service. From ordering the car on line to picking it up. Our Sales Consultant Jeremy Havard was extremely professional and friendly. Jeremy had the car ready at the exact time he had said it would be ready. There was no hassle,the way car buying should be. We would recommend Big Star to others. If you decide to purchase your next car from Big Star ask for Jeremy. You won't be disappointed. The proud owners of a new Honda Accord. Mike and Theresa Smith

ZahorikY

Jan 26, 2015

Well, I purchased a Honda CR-V EX-L 2014 at Big Star Honda at the end of December 2014. I am from Canyon Lake, TX, so actually my brother, who lives in Houston went into BSH and made most of the arrangements. So Jeremy sold my brother on the CR-V but also had to sell me on this vehicle. Jeremy did an awesome job; he was professional, friendly and made us feel at home. Your company is lucky to have Jeremy in the Sales Department. Thanks so much for all of your help and we wish you much success Jeremy throughout the new year.

Haide Smith

Jan 25, 2015

Jeremy Havard was pleasent and very knowledgable of the Honda CR-V. He was able to answer all the questions I had and made the entire process stress free. I would recomend Big Star Honda to my firends and have them speak with Mr. Havard. In addition the financial Mr. Tuyen Tran was clear on all the forms and made the process run smoothly. He too was able to answer my questions. The paperwork process went smoothly.

Mike

Jan 25, 2015

Our experience was award winning. Hassle free from the start. The way car buying should be. Extremely easy to buy off the internet. Our sales consultant Jeremy Harvard had the car cleaned and ready to go for us. He was very efficient. We will be telling others about this experience. Often only bad experiences are shared, we like to share positive ones. And this tops our positive ones. Thank you Mike and Theresa Smith Proud Owners of a Honda

GS new car

Jan 18, 2015

Jeremy Harvard is a very professional and nice saleman. I went in thinking I could only get a use vehicle. I left out with a new vehicle. He knew in detail about my vehicle. Happy to explain all the vehicle features. Made me fell very good about my purchase.

Ronald Whitfield

Jan 15, 2015

With respect to my experience in buying my first new car at Honda, suffice it to say, I am compelled to thank all who made this happen for me ... REAL God, Danny Tran, and Jeremy Havard.Thank you all.

Lien vu

Jan 14, 2015

My name is Lien Vu and i just bought a vehicle at Honda Pilot from Big star Honda and have a very pleasant experience with them . Jeremy Havard was very helpful and honest . Thanks Jeremy !!!! ; )

Charles & Shunli

Jan 10, 2015

I just bought a vehicle from Big Star Honda and have a pleasant experience with them. Jeremy Havard & Danny Tran are very helpful and honest and all the staffs are very friendly.

Renee

Jan 2, 2015

I just purchased a Honda Accord from Big Star and I'm very pleased with entire purchase. Gilbert Guerra was my sales associate and he was a pleasure to deal with. He listened to my wants/needs and offered different suggestions and cars. This is the best car-buying experience I've ever had. I dealt with Janet Chang in finance and she was also good to deal with. I hate this part of the process the most because they try to sell you everything. She presented everything and then politely went on when I declined. I appreciated that. I would recommend anyone wanting a Honda to go here and ask for Gilbert!

Renee

Jan 2, 2015

I had a great experience buying my new Honda Accord. My salesman was Gilbert Guerra. He was easy to deal with, listened to my wants/needs and offered several cars to drive. He had quoted me a price on the internet and stuck to it when I got there. I dealt with Janet in finance. She was also good to deal with, not pushy. I never felt pressured from anyone and got the car I wanted. Very happy customer so far!!

samsumaria

Dec 31, 2014

My husband and I bought new 2015 Honda CR-V LX at Big Star Honda today, and we had the worst buying experience ever. This was our second CR-V purchase (from somewhere else), so we knew how the whole process was going to be. We got several competitive out-the-door quotes from different places, but I decided to go to Big Star Honda because I had a good interaction with Mr. Zafar Ali Khan via e-mail/phone, who is very nice and honest, and because he said he will either match or beat the offer I got from another dealership. But the following is our experience:1. NEGOTIATING PRICEAs I was told that he can at least match, if not beat, the drive-out offer I got from another dealership, I expected that to happen. I was pretty open about the price, so Mr. Zafar already knew what price I wanted. When we walked in, however, thing happened were not what we anticipated to happen. First of all, the salesman failed to even match the price I brought from another dealership. He told me that his manager will not allow that (although it was just $200 lower that what he quoted me). Secondly, the managers claimed that we have to pay extra $698 ($299 for identity theft protection + $399 for something unnecessary that I don't remember what exactly it was) because this car comes with these two options. At first, his manager and general manager told us that these options cannot be taken off from the car and that we HAVE TO pay for them. After we told them that we're going somewhere else because we do not want to pay for these extra fees, then they finally negotiated to take off these options and honor the quote they offered at first, but they said there will be no price-matching. We knew the managers lied to us about this car already having the two options on them that could not be taken out, but we decided to buy the car only because Mr. Zafar was trying to help us to get what he initially promised us. We were not 100% satisfied with the price of the car because it is not what was promised via e-mail, but it was okay because things got MUCH worsen afterwards!! Continue reading.2. FINANCING THROUGH BIG STAR HONDAWe walked into the financing manager named Tuyen Tran, who made our experience the worst dealership experience ever! First, the only reason we wanted to finance through Honda dealership was that they advertised to give 0.9% APR for 60 months for 2015 Honda CR-V's. I even screen-captured this on my phone as a proof. Tuyen said that they cannot to 0.9% APR on 2015 CR-V's. Oh, Really? Then why do you guys false-advertise on your website? This "deal" was on their website for at least the past two weeks, and he said that there is no such deal even if the website says so.Now, both my husband and I knew our credit score was pretty good (A or A- grade depending on credit company), but Tuyen said "your credit score is bad, so we cannot give you a good financing rate." The first offer he gave us is 5.99%. When we asked him if there is any way to lower the interest rate, he said he cannot because it is based on our credit. So we decided to go to two other banks where both banks offered us VERY competitive interest rates. The lowest interest rates we got was 1.86% for 60 months, so we were planning to finance through Chase. On the same day, Tuyen called me and told me that he can try to match that rate I got from other bank, so we thought we should give it a try because he called us and promised to us. We went back to Big Star Honda, and the first word came out of Tuyen's mouth was, "We can only give you 2.49%, and you must finance through us to buy this car. That is the rule." REALLY? IS THAT REALLY WHAT HE SAID? We gave him a chance to make up, but he is a complete liar. He promised us to match the low interest we got from Chase, but when we came in he said we either go with 2.49% interest with them (Honda) or bring the car back. I was so upset that I came out of that office and told Mr. Zafar that I will return the car because that is what the financing manager wants. This is not the end; Tuyen told my husband that 1). he can lower the interest rate to 2.14% but he will have to increase the car price, 2). if not increase the price, then we will have to add GAP for this rate, and 3) bring the car back if you don't want to accept these.After I came back into the office with Mr. Zafar, then Tuyen told Mr. Zafar that he will take care of it and we will be satisfied. "Satisfied? No, I am not satisfied with this," I said. Then the manager asked me what I want. I told him exactly what I told him over the phone which was that we will get the rate we got from Chase. Finally, we he worked this out with attitude, and I will never ever ever want to work with this kind of despicable person.SUMMARYGo to Big Star Honda only if:- you don't mind their dishonesty and "bad" surprises with hidden fees- you are used to at getting treated like the way I was treated by the financing manager (bunch of lies, false-advertisement, false-promising, and lies!!!!)I did not mean to say anything bad about Mr. Zafar Ali Khan because he is very nice and helpful. However, this dealership is awful.

Sldgman

Dec 30, 2014

We saw a 2012 Honda Odyssey online and called the dealership. We asked if we could drive that specific car and was told we could. When we got to the dealership less than 30 minutes later, we were told the car was not there, but they had models that were older and a lot of used cars were being shipped from Dallas. After excusing himself to talk to the manager, the dealer returned 20 minutes later. We were then asked if we wanted a new car. We were then quizzed about how much money we were looking to spend or the maximum monthly payment we were looking at. When we said that we were going to trade in our present car, we were asked a lot of questions and the dealer asked if he could have the key so his service department could appraise it. We waited for the dealer to return for another 20 minutes. After being at the dealership for 50 minutes and not even seeing a car to test drive, we asked for our key back and left.We feel that we were disrespected and our time was wasted. We feel that every trick and story was used to keep us there in the hopes that we would buy a vehicle. We will not be calling back to see if any other Honda Odyssey will be delivered. There are many car dealerships in Houston and this dealership is one of the worst we have encountered in showing customers respect.

Shane M.

Dec 19, 2014

I felt from the moment I arrived at the dealership, Trey Best was extremely helpful answering any questions I had and since this was my first car buying experience, he was very patient with me. He was knowledgeable about all the different models of Accords and most importantly he wasn't pushing me to make a quick decision. I will be recommending to friends and family my great experience. I also want to say Ray Lee (finance) was a huge help. He was willing to help me with anything or explain even though I wasn't financing through the dealership. I appreciate all the hard work they both put in for me and I felt like I was getting a fair deal. Trey also was very diligent calling me back when ever had questions and was very easy to work with. I will be back next time I'm in the market for a vehicle.

Gail Irwin

Dec 15, 2014

My experience, was very good and if ever get the other three I've written to you on three occasions, but I am not smart on computers and they are lost in never ,never land , !but I recommend Trey Best and Patricia(in finance),I was very comfortable ,and felt as though I was visiting friends ,not buying a car, we laughed and actually had a nice time ,you know comfortable ,never pressured in any way, Thank you especially those two but the whole place is very customer friendly ,,Thanks Again, ,,Beverly Gail Irwin

Cari

Dec 12, 2014

Sal made my experience buying a car pleasant. I told him what I wanted and he showed me a pearl white CRV. I didn't need to see anything else, it was perfect! I bought it and drove home very happy.

David

Dec 12, 2014

A pretty nice size dealership they help me get in a car when nobody else could or even would try the person i think people should go to and the person who help me the most is Sal a very nice guy help im out i couldnt get in the car i wanted to get my wife cause of my credit but he did the best he could with making sure i had everything else i wanted so next i come her it will be to talk to this guy here

Alanizalex

Nov 23, 2014

I am so happy with my recent purchase of my Honda! GREAT car; GREAT people. I'm in love! What an amazing experience I had!

J. Hambone

Nov 8, 2014

On November 8th, the service center was reaching that shady 15 minute mark on a Saturday when employees start to smell the weekend. A sales associate, Brandon Silva motioned for me to come on inside where I reported my worries. He hopped in my vehicle and we listened for the problem. He told me that the technicians were probably leaving for the day but he took off to find someone. He ended up fishing out Justin Young whole was all about helping me out, when I told him that because the shop closed (I was a little late arriving) I would have to wait for the following thursday to address the problem. He told he he'd take care of it right away. When I timidly went into the waiting room after hours, none of the other employees gave me grief. Justin even brought my vehicle back to me washed and ready for the town. 5 Big Stars to BSH!

Bryan Chacon

Oct 24, 2014

It was great, they were really patient and understanding of what I wanted and needed and in the end we were able to make a deal

Pink016

Oct 17, 2014

Being a first time buyer I had the greatest experience ever! From the moment I got there, to the moment I left. There is not one thing I can complain about! The sales rep that took care of me is Nicole. Her friendly and positive attitude makes the experience a lot less stressful. I was super nervous when I got there, but she made my experience a whole lot easier! She goes above and beyond to try to work with you, makes everything a lot less nerve racking. I honestly wouldn't mind going back to buy another car in the future or referring her to somebody I know. I definitely recommend Nicole as your sales rep!

Ngunn

Oct 7, 2014

Mr. Al Fard was my AMAZING salesman!!! I cannot say enough about him, as he was very helpful, and answered all my questions! He took the time to look into finding the best deal for me, he was not once pushy, and was very honest! He is a man of his word and with that being said I bought my 2014 Honda Civic EXL!!! Best purchase I have ever made, and it was all thanks to Mr. Al Fard! I will definitely recommend all my family and friends to Big Star Honda and definitely send them Mr. Fard's way!!! He is hands down the BEST salesman out there!!! I am so in love with my new car:-)Nicole Watson

Benavidr

Sep 30, 2014

Ovi was great and very helpful during the purchase of my new Honda. They have great service and prices. Will recommend to anybody looking for a new or pre owned vehicle.

Moroof Kareem

Sep 29, 2014

Cody West is simply awesome period! He got me in exactly what I wanted! I'm very happy he is my car salesman and I couldn't have asked for anyone better than Mr. Cody West :-)

isreal vasquez

Sep 27, 2014

Nicole Purdum made my experience atbig star Honda extremely easy and fun, apart from being understanding and memorable. Thank you Big Star Honda for the awesome experience.

pugslybaby

Sep 19, 2014

I get a call stating you wanted to buy my car because you had a regular customer that was looking for a particular year, make and model. I was told you would give top dollar and I explained it was not in top condition. The girl insisted I came down and I would not be disappointed in the offer and they could set me up in a new vehicle of the same model for the same payment. I took my valuable time to drive an hour from work in traffic to be there and everything changed when I got there. I have to say you are running a good scam. I did not fall for it though. I had been up since 6AM that morning and was very tired. Of course my car was what you wanted but it needed more than expected, surprise!!!!! Bullshit!!! You then offer to buy it for $6,000.00 less than what I owe and proceed to try to put me in a newer model with less options for a payment of $220.00 more than what I am paying!!! Now I have to drive 50+ miles home and I am not happy at all, I did not even want to sell my car but your people insisted I would be in a newer model and paying the same amount. Like I said what a scam!!! I have told all my friends and relatives about your dealership and believe me not one thing is positive. You took my valuable time and wasted it and I used close to a 1/4 of a tank of my gas, thank God it's a hybrid wasting my time. I thought it was to good to be true and it was!!! Your people are misleading, dishonest and most of all they don't even have knowledge of the vehicles. Very upset and very displeased!!!!! You are a terrible dealership and should not being selling "Honda Vehicles".

Susan Wickenden

Aug 26, 2014

Al Fard was the best salesman we have ever had!!!! I would highly recommend him to get the process completed in a timely manner!!! We got the best deal. Better than the other two dealerships we were considering.

Triple Fx

Aug 7, 2014

The ONLY thing great about this place was the Used Car salesman "Artie Carter" because he was friendly, professional, and accurate with all the information that he knew and could address. Mr. Martin Carcano, kuddos because he tried to save face. I have no respect for the used car department management, nor finance department. Not only did I have to call the establishment to tell them that They had not drafted my account for payment, Greg W. tells me on the phone they did not have may check, nor insurance. I arrive there to find they found all the misplaced paperwork, then started asked for more. Then it was, they needed more stubs, then wanted us to come refi- with another company, without giving ANY details. Had I not looked at the paperwork, I would have been agreeing to something else than what was stated. Finally, when told to come have the van serviced, we had a different answer about the timeframe it would be done. Initially, they offered the rental, then said we couldn't get one, even though it was a two day job. We still have to work too people. Mr. Ahmad Skinner is a typical sales person who will say one thing to the managers to save face, and something different to you; Greg Wilhelm, wouldn't even look in my face while speaking to me until wanting my credit card for payment after "he" said they lost my check. I ZERO respect for this dealership. It had been 2 months of constant drama with them. The vehicle we purchased is great for my family, however, it has been an interesting buying experience.

MTaz

Jul 29, 2014

After weeks of agonizing about the second car we wished to buy, we went to KJ Raja at Big Star Honda to check out some more options. Wow -- we walked out with a brand new car (2013 Honda Accord, electric blue) with one of the most pleasant experiences so far. KJ doesn't just sell you the car -- he sells the experience and knowledge of buying a trusted vehicle. There were no high-pressure tactics, and he let us know what to expect at each step. That builds trust and shows you the integrity of the salesman. I would definitely recommend KJ Raja / Big Star Honda for your next car -- they do it right!

Willy

Jul 29, 2014

We received quotes from several dealers in Austin and Houston area and spent lot of time bargaining but KJ at Big Star Honda gave a price almost close to what we were looking. We drove from Austin to Houston after the work in evening just to buy the van on time for a trip.KJ 's dealing was very good and kept his word on the price.We did not face any difficulty there and really reccomend Big Star Honda to others.

satisfied customer

Jul 25, 2014

KJ was my salesperson and he did an excellent job! He took the time to explain everything to me and patient with all my questions. He kept in touch with me after the purchase as well. I had difficulty at other dealerships and i felt extremely comfortable at Big Star Honda and with KJ. I had a great experience from the time I arrived to the time I left with my Honda Accord Sport.

Craig Johnson

Jul 22, 2014

Big star Honda was a great experience. Bruce Akers was the best salesman I ever dealt with. a very patient and helpful guy. He made our experience very wonderful. I would definitely recommend Bruce to anybody that was interested in a Honda. And Tran the finance guy made the paperwork process very fast and easy. We will definitely be back to purchase in the future.

mercadeeze hayes

Jul 10, 2014

Awesome service. Great c skills ,left happy. Thanks Cody west for a great dealI think they did an excellent job on all my paperwork on the vehicle on everything very good salespeople love the service very clean very satisfiedI would recommend it to anyone

Mina4189

Jul 10, 2014

Had some personal hurdles to overcome but was helped continuously by Cody who did everything in his power to make the impossible happen! So grateful!!!!!

Nicole Jennings

Jul 10, 2014

Hello All Listen up THIS IS AN IMPORTANT SERVICE MESSAGE from an extremely satisfied new car owner! I am from the west Texas area of midland/ Odessa many I am sure know we have been booming with the oil/gas industry here, However with a BOOM to the industry comes a BUST to the pocket book the cost of EVERYTHING and I do mean Everything has risen beyond belief practically overnight. I started looking about 3 months ago for a new car stepping out of my suv (since my boys have cars of their own now) I test drove several in my area and started really doing some research to assure I got everything I wanted in a vehicle as well as one that would last hold value and I would not regret in 2 years like my Mitsubishi outlander (remember you get what you pay for)! Well I came to the conclusion I wanted to purchase a sedan I narrowed it down between a Toyota camary and HONDA ACCORD both exl trim levels. They are pretty comparable cars until you really look at the quality of the workmanship that is put into them as well as the added extras Honda includes in their standard packages. But man the price was over what I was looking to spend. I tried to do some wheeling and dealing but you know how much can you ask a salesperson to go down when you know you are ready to purchase the BEST car made, I mean really without being offensive? Well I called dealers from 5 major areas away from me to get pricing quotes and some were not so helpful and friendly however when I called the last one BIG STAR HONDA IN HOUSTON I was put in touch with a sales woman named Sasha Najar. I explained my situation of being here and searching for the best possible deal on the car my heart was set on! She was eager to go to her lot take pictures and text them to me since I do not like giving out my email! She did my lot shopping for me. And did it with such an energy I didnt even have! I arranged financing through my local bank and I knew what amount I was approved for but no one else did and when Sasha asked I refused her that information! That didnt change her attitude towards me one bit. after all the run ins with over powering bullying sales people I was a real tough cookie and was not going to be bullied into getting anything I didnt want or need. Nor giving any information I wasnt comfortable with. She found me the car I wanted in the color with the trim level in a matter of hours now to figure out the rest and get over my 24 hr. buyers excitement she followed up to see if there was anything I needed or if I needed her assistance further. No way did I feel she was pressuring me just being very helpful she asked questions to try to help me get best financing for my situation but when I explained it was done just had to find the car she said good thing I found it for you then and she was right. I bluntly asked for the out the door price and she called me back within minutes with that. I was satisfied but couldnt resist asking for what I thought was impossible an even lower price and she said shed get back to me and she sure did with a price I could not say NO to. Though Houston is about 8 hrs. from me with the money I was saving it was worth my time to make the trip! So got Sasha and my banker in touch and the next step was getting the car and everything signed. with me working 2 jobs I was starting to get a little stressed and Sasha stepped right up and arranged everything all I had to do was sign and drive away. This car buying experience was the most amazing painless process and Sasha was there every step helping anyway she could. I have now got my brand new black on black Honda accord exl and have never felt so good with a major decision before! I am now referring all car buyers to use Sasha Najar from Big Star Honda in Houston Texas! Honda is a name that speaks for itself but to have such a wonderful sales person sealed the deal! I want to give a special recognition to Sasha and reward her with more business for many years to come after all my boys have a 95 Honda civic and 2002 Honda Passport and though they are both running strong its time for them to get a new vehicle also! Thank you Sasha Najar and Big Star Honda of Houston you have gained a lifelong customer.

AP

Jul 8, 2014

Lot of hidden costs on the quotes provided. Sales representative do not care about your time. Especially one called KJ. The representatives will make false claims (through quotes) to make you visit their dealership and later no one cares about the time spent coming to see them. I had worst experience and the sales representative was not bothered at all.

HealingHands

Jul 8, 2014

I had a worst car purchasing experience. I was looking for a new Honda civic and the sales representative put up false claims to come to the dealership. We drove couple of hours to reach the dealership and as we came in the sales representative was extremely rude and quoted a higher price than mentioned before. Though the representative knew that we were going to drive in from a long way, he never cared to inform that the prices have changed and was extremely rude.False claims and cheating with customer seems to be their trademark from various other reviews I saw later.

Sam

Jul 3, 2014

My car care service plan under McDavid Honda which was transferred to BigStar Honda was not honored under the same conditions....I drove 20 miles for a service appointment to be told that they don't do service under the plan after 5pm....they had no alternate options other than having my service appointment rescheduled or forego my paid service plan..

Dissatisfied customer

Jun 24, 2014

I will never buy a vehicle from this establishment. The sales consultant by the name of Jonathah Vandiver was extremely informative online, yet proved be less than helpful in real life. His first comment upon meeting me was rude, and he wasted my time. It took three hours to show me two vehicles. With one vehicle being $5,000 more than the first. I suggest that if you are in the market to buy that you bypass Big Star Honda and JONATHAN VANDIVER.

Bigstarhondasucks

May 28, 2014

I found the car I wanted here but it was the worst experience of my life. Horrible people! They were ride, obnoxious, and plain idiotic to say the least. I will never go here again even if my dream car was in their lot. Worst experience I've ever had at a car dealership. Don't go here.

joeonedogg

Mar 30, 2014

My son and I had been car shopping all day, before going to Big Star Honda. When Scott introduced himself I was quick to let him we were tired and didn't want to mess around. He asked what were some of the challenges we were experiencing and kind of car was my son interested in. Scott kept things very professional and offered little idle conversation, (which I really appreciated). Before we knew it, Scott was showing us a really nice Honda that my son was very excited about and it was in his budget as well. Scott is a great guy! He listens well and made our experience very comfortable. My son and I actually had a GREAT time! Especially since we weren't expecting to find a new car. That was the icing on the cake. When my daughter is ready in a couple of years, I will come looking for Scott at Big Star Honda for a her new car. Thanks, Scott

Minivan mom

Mar 29, 2014

We were in the process of buying 2014 Honda Odyssey touring and had quotes from several dealers. We told them what our bottom line was over the phone. they instructed us to come in and they would beat it. We drove 50 miles out of the way to buy the vehicle that we wanted. First, they did not even have any in stock and second the price they gave us was $3000 above what our best quote which we gave him before going. I will never buy a vehicle from Big Star and would recommend you going to Russell and Smith where they beat our lowest bid by $1000.

Mechanics Out to Make Money

Jan 23, 2014

Took my 2003 Honda Van in for a recall, oil change and inspection. The Service Tech called and said they completed the recall, oil change and inspection but then provided a long list of problems. We didn't even pay for a Service Inspection. I told the Service guy we would pick-up the vehicle and not to perform any other work. He later called back and said the Van would not pass inspection. There mechanics are trying to make money. I am very disaapointed in the service at Big Star Honda. When it was David McDavid we never had these problems. We have been taking our vehicles to Honda services for over 10 years and have never had this happen. I feel they are very disahonest, can't be trusted. I will report to Honda and Better Business Bureau.

Abernardo

Dec 17, 2013

I filled out a request for a quote online and Al Fard (pronounced "fad") contacted me with an awesome price. My experience with dealerships is that they can't guarantee a price in writing unless you are at the dealership. I was able to negotiate the entire deal over the phone with Al and then he even emailed me a confirmation on what we agreed on. I would definitely recommend him and would buy from him again. Al deserved the 5 stars I gave him. - Anthony B

Arsenio L.

Dec 16, 2013

they treated me very,and I was out of there with the car of my dreams.prices were in my price range,and they found the lowest in best APR for me.

JayL6

Nov 16, 2013

I bought a new Civic from Big Star and had a great experience overall. The employees were friendly and knowledgeable, as well as able to give me a very good deal. Given my experience, I would highly recommend Big Star to anyone looking to buy a Honda in Houston at a low price and without any unnecessary hassles.

Naive

Nov 10, 2013

I recently took my car to have the oil changed, while I was waiting the service guy brought out 2 filthy air filters and said they needed changing. Upon inspection I could clearly see how dirty they were, but one cost $34 and the other was $79! I decided not to have them changed and would purchase them from Autozone later. Apparently, replacing these air filters is super simple and they cost &14.99 each. The upsetting part of this experience is that when I looked at my air filters they clearly were not the ones they brought out to show me! Mine were not that dirty and a different color than the ones that they brought out!!! I can't believe this dealer uses deception to sell services. Please do not waste your money here, if they have 'props' that they use to scare customers into buying services that they don't need I shutter to think of what else they lie about.

Mario Richarte & Gracie

Oct 2, 2013

KJ WAS MY SALESPERSON AND HE WAS THE GREATEST. HE EXPLAINED EVERYTHING TO ME AND KEPT IN TOUCH WITH ME. I WENT TO OTHER CAR DEALERSHIPS AND THEY COULDN'T CARE LESS ABOUT MY NEEDS, BUT AT BIG STAR HONDA, I HAD A GREAT EXPERIENCE FROM THE TIME I ARRIVED TO THE TIME I LEFT WITH MY BEAUTIFUL CIVIC HONDA. THANK YOU KJ FOR A WONDERFUL JOB IN HELPING US PURCHASE THE CAR. ALSO THE FINANCING WAS SO QUICK AND HE MADE US FEEL SO COMFORTABLE. I WILL ALWAYS RECOMMEND FRIENDS AND FAMILY TO YOU AND TO BIG STAR HONDA. THANKS. GRACIE

KarlaJFlo

Oct 2, 2013

I can see why some people might have a negative perception of car dealership personnel. I dreaded going into a car dealership to look at cars so much that I ended up car shopping for 3 months (on weekends and online). I cant say that my initial experience at Star Honda was great. My better half and I were on our way out when K J, came to change our negative experience. He asked us what we were looking for and gave us an unbelievable price. We didnt walk out of there with a car because I wanted to keep looking wanted the best price possible. So, off I went to a few other dealerships to deal with other car salespeople. It didnt take long to realize that the offer KJ gave us was the best one. When I contacted him again, the initial quoted price had increased by a couple of hundred dollars, but he upgraded me to a 2014 Honda Accord. Im guessing my car buying prayers worked, but I know KJ did everything in his power to honor his word (initial quote) and get me the best deal possible. Honda Star got my business and because my former car was in the verge of breaking down, KJ put me on a loaner Honda Civic until my car arrived. Thank you KJ, you get an A for being AWESOME!

andy

Sep 12, 2013

They withdrew their coupon from their website and told me they never had it. Their service is also the worst. When I asked a full car diagnostic, they did not even provide a detailed report. Just gave me a piece of paper and told me there were two problems that I just told them. Never believe the Honda dealer.

yneider

Aug 29, 2013

We went to this dealership looking for low prices on a new Honda Odyssey! We were so surprised to be given a really low no haggle price. The salesperson, Al Fard was the nicest salesperson we could have dealt with. He was very attentive, helpful and just went out of his way to make this the best experience we have ever had with a dealership. Al Fard was so knowledgeable about the Honda vehicles unlike our last experience with another dealership where the salesperson could barely tell us anything about a Honda vehicle! I recommend this dealership and salesperson!

comeamcx

Aug 16, 2013

this is the second time I purchased from Big Star, last time they were McDavid. I have been bringing my 2010 CRV in for the past 3 years for regular maintenance & have dealt with Pedro, who is always very friendly & makes all the arrangements to get my car serviced correctly. this time, I went in because Katrina called to get me in to trade-in my 2010 for a new 2013. she was very friendly & got me directed to Germaine for the sale. Germaine is new to car sales & the only reason I know this is because he told me. Germaine was knowledgeable, made sure I got exactly what I needed, was very friendly & made me feel comfortable. Lincoln came in to close the sale and expertly got it done for the price I wanted! he was the absolute BEST!! Michelle got all my paperwork prepared & the normal lengthy process was comfortable & she had some great stories. when we got done I wanted a few accessories so back to Pedro I went. Pedro wrapped up the deal with a beautiful "bow" and made sure I was happy with my fabulous new 2013 CRV & made me smile! thanks guys, I WILL BE BACK!!!!

JAREDWMS74

Aug 10, 2013

I went to Big Star for service on my 06 Civic and while I was there I thought I'd walk around. Jermaine approached me and he was real cool. No pressure. We just started talking and he said Let us buy your car. I was in shock because I wasn't expecting to hear that bc I only came for a minor service issue. Long story short, Jermaine hooked me up with a nice offer. I'll be back to take him up on it real soon. I'll probably upgrade bc those new Accords are niiiiice!

JaredWms

Aug 10, 2013

Looks like I'm not alone in thinking Jermaine was a good dude to work with. I went to Big Star for service on my 06 Civic and while I was there I thought I'd walk around. This guy approached me and he was real cool. No pressure. We just started talking and he said Let us buy your car. I was in shock because I wasn't expecting to hear that bc I only came for a minor service issue. Long story short, Jermaine hooked me up with a nice offer. I'll be back to take him up on it real soon.

"ROZ"

Aug 2, 2013

After everyone had turned me away, I ended up at Big Star Honda. Not even with the thought of buying a car, just looking because I had lost hope. But then here comes this sales man and he was just awesome. Long story short I ended up leaving with a car!!!!!!! It has been the best experience buying a car with Big Star Honda. Great Customer service,and honest. Thank you, Trey for everything you did, may God continue to bless you.

Chelly601

Aug 2, 2013

Jermaine Leahman is the nicest friendliest businessman I consulted so far when I was looking for a car. I will be returning to Big Star Honda and working with jermaine when shopping for my daughter's car. Call Jermaine Leahman he's the absolute best.

sonic1377

Aug 1, 2013

I bought my first car here, and Jermaine gave me a lot of help in choosing the right car and getting the best price. And all the employees there are very friendly.

Katie G

Jul 31, 2013

Thanks to Jermaine Leahman I had the BEST experience EVER!!! I dreaded the thought of having to go alone to buy a car but he was the MOST HELPFUL salesperson. He made me feel comfortable and educated me throughout. He knew so much about all the cars and the optional features, worked hard to get me A GREAT PRICE, and made the process super EASY. Best of all, I absolutely LOVE my new car! If you don't want to deal with the typical pushy salesperson who'll stick you in anything to get a sale then go to Big Star and ask for Jermaine.

Sunshine

Jul 31, 2013

I got great service from Mr J Leahman, he helped me out tremendously and gave me some really good options to choose from.

KatieG4

Jul 31, 2013

Thanks to Jermaine Leahman I had the BEST experience EVER!!! I dreaded the thought of having to go alone to buy a car but he was the MOST HELPFUL salesperson. He made me feel comfortable and educated me throughout. He knew so much about all the cars and the optional features, worked hard to get me A GREAT PRICE, and made the process super EASY. Best of all, I absolutely LOVE my new car! If you don't want to deal with the typical pushy salesperson who'll stick you in anything to get a sale then go to Big Star and ask for Jermaine.

Skeptical buyer

Jul 28, 2013

I recently went to this dealership With a particular car in mind.But because of my recent experience with salesman at other lots"not honda"I was not the friendliest guy. My sales consultant was Yasin Kasam and he was very patient and honest. Because I myself was previously in sales I would quickly research while in the dealership the things he was saying to concerning the vehicle and low a behold he was being truthful. I had a very strict budget so this was not the fastest transaction but he was very patient the entire time.So I would recommend going to see yasin if you happen to go to this dealership because am very pleased with theservice, price and the vehicle I chose.

Gina

Jul 26, 2013

I had the best buying experience at Big Star with my used car salesman Trey. The sales process was not pressured. The best car purchase yet!

Penny Bryce

Jul 26, 2013

Just recently purchased a used vehicle from this dealership. Low mileage vehicle at a good price. My salesman was Trey Best. Trey is all about customer service.

J Murray, Happy Girl!!!

Jul 23, 2013

Out of all the vehicle's I have purchased, I could not believe the experince I had at Big Star Honda! The atmosphere, friendly, non-confrontational sales approach Scott Campbell provided. It was like he was my son helping me with my purchase, fast, easy, and fun. We laughed so much, I felt so comfortable, with the whole process. I don't know what Big Star Honda's doing, but it's the only Dealership I will do business with. The enviroment, in the finance department kept me informed with everything that was going on with my paperwork, and I loved M.J! This is the place you want to do business. I'm just one satisfied customer, but I'll tell all my friend's, family. If you want a experience, unlike any other, go visit Big Star Honda. p.s. When we were leaving, the GENERAL MANAGER, Alan Paul came over and thanked us for comming to see him and his new way of doing business, and wanted to make sure we were happy! I have never left a car dealership feeling the way I did! You owe it to yourself to pay them a visit!!!!!

Min. Nichole Green

Jul 23, 2013

I really had a great experience at Big Star Honda. I felt like I gained a family. Trey Best is the best, Ed Mason is the greatest thing since peanut butter and jelly( we went to school together and grew up together) so I was treated just like family, and Tin Tran what can I say you took really good care of me and he was so knowledgeable from engine to safety features this guy is AWESOME. MJ is the finance officer if you give him the bullets he will go to war for you. I love you guys and thanks again for everything. I will definitely be bringing my children and friends to Big Star Honda.

HondaLover

Jul 22, 2013

I purchased my 2013 Honda Accord Sport from this location; Ashley Lane took very good care of me. I was there until almost midnight on a Friday, trying to figure out which car I wanted, and she remained patient throughout the entire process. I would recommend everyone to this dealership. Please be sure to ask for Ashley Lane she is indeed thebomb.com

Need smaller car.

Jul 22, 2013

No pressure. Just get the job done. I bought a Honda from Bill McDavid over 30 years ago at a location out here on the Gulf freeway.

Proud Civic Owner

Jul 22, 2013

Bought my wife a new Civic here. KJ Raja was our sales person. He was over the top. He was very accommodating and knowledgeable. KJ was the main reason we decided to buy from here. Frank in financial services was also excellent. After the deal was signed and delivered, he called and got us a better interest rate! Who does that?Overall, excellent experience. Will definitely go back.

Vero

Jul 22, 2013

Just bought a new CRV from these guys. Great place to buy a car, no hassle, no pressure, just right. Steve Lim helped us out, great guy.

+nd

Jul 20, 2013

After going to a handful of dealerships, it became clear to me that I was not really sure what kind of car I was interested in...SUV, coupe, sedan... Several dealerships simply pushed me away and suggested that once I knew what I wanted they would be happy to spend time with me on test drives, but until then, nada. My experience was completely the opposite here. Working with KJ Raja, I was able to drive whatever car I was curious about and never felt stupid or uneasy for not being absolutely clear about what I wanted. KJ listened and learned and after discussing all my needs put me in the CRZ that I ultimately purchased, Every person I have encountered at this dealership has gone out of their way to make me feel appreciated as a customer and provided me all of the assistance, guidance and advice necessary to enjoy and get the most from my car. I am certain that I will buy my next car here and I recommend this dealership and KJ to anyone seeking a rewarding buying experience and an outstanding vehicle.

don

Jul 20, 2013

Had an awesome experience with Big Star Honda while purchasing my 2013 Honda accord. Steve Lim was by far the most competent and effective sales person I ever had to deal with. Thanks to Steve, the entire purchasing experience was easy and stress free. I also got a great deal on the car. #TeamSteve!!!

FellowCowboysFans

Jul 19, 2013

Although I was unable to purchase a car at the time, Ed was a great salesperson. He is precise and knowledgeable. Once I get my finances together, I'll definitely be back.

glen

Jul 19, 2013

The service department is ran VERY good. I've gotten a number of repairs done here back when it was mcdavid Honda and I still come. The staff is very courteous and friendly. Its now Big Star Honda but even though they changed the name it is still great service. I recommend this dealership to anyone.

honda

Jul 19, 2013

The team here will really go above and beyond to get you in a car. It kind of has a family style feel to it. The staff is happy to help you, once I stepped in the dealership there were multiple people approaching me but not overwhelming me. All in all I would suggest you visit and see for yourself. There's honda dealers closer to where I live but I choose to come here.

JJ

Jul 19, 2013

Very reputable dealership. Staff is competent which is great. They won't try to take advantage of you either. I was hesitant at first, I don't like the car buying process but they made it as easy as possible. In and out in no time and no haggles or issues you face at most dealerships.

Lindsay

Jul 19, 2013

I recently bought a 2011 CR-V from Ed. He and his manager Ahmad were very helpful and made the process so easy for me!! I will definitely continue to recommend Big Star to friends! Thank you for a wonderful experience!!!

Loving Our New Car!

Jul 19, 2013

Working with Big Star Honda, especially our wonderful salesman KJ Raja, was an awesome experience. I did extensive research and visited LOTS of dealerships before deciding on the new car for me. Big Star Honda is located over an hour from my home and there are plenty of Honda dealerships much closer. After meeting with KJ, however, it was an easy decision. He was respectful, knowledgable, and treated us like family. He went above and beyond anything we've ever seen in a salesperson. On top of that, the financing process with Frank was a breeze. He got our APR lowered and called us the next day (which he did not have to do since we already signed and already had the car). And on top of THAT, KJ then drove the new papers to us knowing how far we live, to avoid inconvenience for our family. Never have we come across such honesty, service, and excellence in any purchasing process we've been a part of. We will definitely be buying our next car from KJ, our daughters' cars when they are old enough, and have been recommending Big Star Honda to everyone we know. The entire staff there is pleasant and welcoming. Not only are we 100% satisfied with our experience, but we have made new friends too.

jonguso

Jul 18, 2013

I will always recommend this particular sales man who is knowledgeable with great customer service. Whenever you are at BigStar Honda ask for Kasam and your experience will be unbelievable. Give bought our Honda Pilot with no much problem, we could not believe when he said you are proud owner of the pilot.

Flower

Jun 21, 2013

Very bad communication and empty promises, they treats customer good until they sign the purchase contract then the customer become numbers. Don't ever thing to Buy from Big star Honda(Houston, Tx)

houston2010

Jun 20, 2013

I have been searching to buy a new car for the past three months. I finally decided on buying a Honda Accord 2013.As the color and the options that I requested were not within the dealer's inventory, the sales manager located the white V6 Honda accord 2013 at another dealer and kindly proposed to trade it with another dealer if I sign the purchase contract the same day, Saturday June 15 2013. The purchase experience was very satisfactory since they claimed to have found the exact car I want. The sales manager promised me the car would be delivered the night of Monday June 17 2013..

usmcsemperfi83

May 22, 2013

I got upset because in all my years in buying cars I have NEVER had to wait on a salesman to walk around the lot to find the prices for me. I have always been able to tell a dealer what I want and they pull it up on a computer and tell me. Sure I was getting upset and saying my opinions aloud about having to wait for a salesman to walk the lot and find the prices of vehicles. Then some guy comes over and xxxxx his head to the side and starts talking to me like I'm a nobody and that no dealership has that kind of info. I was told by Rudy that was just his demeanor, needles to say your company lost 30,000 dollars.For one thing, if a customer has a problem then you treat them nicely and not act like your the big dog in charge and don't take crap from no-one. Oh and get this, after I walked out my aunt stayed in there and they brought a Car around that she didn't even want. I will never step foot in that place much less buy a honda because noone knows the prices of anything and customers are definitely not treated with respect. I just wish the owner of that company reads this because I bet he or she wouldn't allow this behavior.

graywolf

May 18, 2013

Being retired and widowed I wanted to make one last major purchase for a dependable vehicle. My wife had owned a Honda before and itwas a great car. All the other dealerships gave me a hassle of difficulties while being approved for a loan. Mind you, I had used the otherdealerships before in the past but now because I am retired there seems to be a problem. Big Star Honda came thru for me. Thank You.I was in and out in less than 2 hrs and driving my new CR-V home. James Zurga was my salesperson and he was extra nice. Thank YouJames. You made an old man happy.Bill Logan

Glenda

May 14, 2013

Decided to check out Big Star Honda after reading good reviews on Cars.com, I wasn't disappointed. I bought a 2013 Honda Fit and the experience was outstanding. Pricing was straight forward, no surprises and I didn't feel pressured at all during the process, financing was easy and quick. I highly recommend this dealership.

ariesgreat29

May 10, 2013

i bringy car here fir regular maintenance and it took me 5hrs of waiting check break tire rotation amd change oil. my advisor is pete after 3hrs if waiting i ask him if the car is finish i just found out that they not even start checking it and i have to wait another 2 hrs.......

jodysltx

Apr 16, 2013

I did not plan on purchasing from Big Star Honda (BSH). I already had an exceptional deal on the table with another dealership, but the car was in my secondary color choice. I had exchanged several emails with Jonathan Vandiver at BSH when I let him know I was buying elsewhere, but he still wanted an opportunity to win the sale. I was sure when he saw my current offer, he would bow out, but instead, he promised to beat that price and get the car in my preferred color... and that is exactly what Jonathan did. One note on the car... it was a high demand model with very few available in Houston and none in my primary color. I could see no clear incentive for BSH to want the sale; they could have certainly sold it to someone else at a higher price. The fact that BSH still wanted my business impressed me greatly.I also had a very good experience with the finance team. Michael Nguyen was very pleasant to work with, offered very competitive prices, and beat the interest rate offered by my credit union.I am very satisfied with Jonathan, Michael, and BSH.

cutiewt

Apr 5, 2013

The sales guy was very nice and understanding, worked well with us. THe finance guy was super sweet nad helpful and the process was quick and easy!

Cecillia

Mar 22, 2013

I was skeptical coming here because I thought they would be really over priced but I wrong. They patched up my tire for a small fee and I was out of here in no time. Will be back for other services for my car as well.

Paul

Mar 22, 2013

As the tittle says, I've been coming here for a while. They have excellent customer service. I first started coming when it was McDavid Honda, now its Big Star but its the same great customer service. Didnt buy from here so I can speak for the sales department but the people in service are a great help to me.

S. Lopez

Mar 22, 2013

I love my new car!! They worked out a great price for me too. The sales people are very diverse and helpful. Managers over look everything and make sure you will be taken care of in the right manner too.